Location: Berlin, Germany
Workplace: remote
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms in the gaming industry. The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you’re passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications:
Previous experience working at a gaming company is required — you understand the pace, player expectations, live operations dynamics, and the operational demands of the gaming industry.
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems.
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to Have:
Experience with customer/partner-facing incident communications and status page management.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, Gym membership, monthly train ticket and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally.
Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: New York; San Francisco
ABOUT US:
AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL.
Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now.
Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale.
We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation.
Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience.
THE ROLE:
We’re building a platform that covers the whole life of an LLM: training it, deploying it, and observing it in production. We already run multi-node training, elastic inference, sandboxes, and distributed volumes, and we control the infrastructure underneath. We’re looking for research depth in post-training to sit alongside our systems and product work.
We are looking for research scientists with a strong track record in reinforcement learning, machine learning, and foundation models, including large language and multimodal models, to join our research team.
WHAT YOU’LL WORK ON:
- Improve existing methods and develop new techniques for large-scale model training, optimization, and inference
- Extend models to long-context and long-horizon tasks
- Improve inference-time efficiency, reliability, and robustness in high-stakes real-world deployments
YOU MAY BE A FIT IF:
- You have a PhD in computer science, machine learning, or a related field
- You have a demonstrated record of research accomplishments in reinforcement learning, machine learning, foundation models, or related fields
- You have experience with large-scale training and inference infrastructure, including distributed systems and multi-node GPU clusters
- You’ve developed, trained, optimized, or deployed state-of-the-art large-scale models
- You have first-author publications at leading venues such as NeurIPS, ICML, ICLR, CoRL, CVPR, UAI, JMLR, or TMLR
- You have a mission-driven mindset and a strong desire to translate research advances into meaningful product impact
- You have a collaborative spirit and can work effectively across research and engineering teams
Candidates with a master’s degree and significant research or industry experience will also be considered.
Location: New York; San Francisco
ABOUT US:
AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL.
Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now.
Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale.
We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation.
Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience.
THE ROLE:
Most of the value of owning a model shows up at serving time. We’re building a platform that covers the whole life of an LLM (train it, deploy it, observe it), and inference is where teams feel the difference every day. We already run elastic inference, sandboxes, distributed volumes, and multi-node training, and we control the infrastructure underneath, so the serving stack is ours to shape rather than something we resell.
You will do hands-on inference research at Modal, working with the research lead to pick high-impact bets and owning them end to end. The bets that matter most are the ones that move cost per token and tail latency on the workloads our customers actually run.
WHAT YOU’LL WORK ON:
- Own end-to-end inference research bets: speculative decoding, disaggregated prefill/decode, quantization (FP8, INT4), KV-cache and memory management, autoscaling for spiky serverless traffic, and whatever else the research agenda calls for
- Train custom speculators against real production traffic and feed what you learn back into target models; acceptance length is the metric that decides the win
- Work directly with customers alongside our Forward Deployed Engineers to deploy and tune models, and bring what you learn back into the research
- Carry and expand collaborations with outside research labs, for example:
- our work with ZLab on DFlash https://modal.com/blog/spec-is-all-u-need, a speculator design built on KV injection and blockwise parallel drafting
- our work with SGLang on specdec https://modal.com/blog/host-overhead-inference-efficiency and multimodal inference https://modal.com/blog/boosting-multimodal-inference-performance-by-greater-than-10-with-a-single-python-dictionary performance
- our work on Flash Attention 4 kernels https://modal.com/blog/flash-attention-4-faster
- Work with engineering to turn frontier serving techniques into products: primitives for disaggregation, fast weight refresh for models that keep training after deployment, observability for quality and latency in production, or even a next-generation inference engine
- Help shape the research agenda
None of the above is prescriptive; your work will help guide our future.
YOU MAY BE A FIT IF:
- You have a research-leaning or systems background in LLM inference, with work you can point to
- You’re fluent in the LLM serving stack, from kernels and quantization up to schedulers and autoscaling
- You have a record of shipping research or systems that other people build on, whether in a lab or in industry
- You have the drive to independently take a research bet from idea to result, working in the open with the rest of the team
- You’re able to work in person in our NYC or San Francisco office
Задачи:
— Определять и развивать техническую архитектуру проекта.
— Разрабатывать сложный React/TypeScript frontend (админ-панель, роли, аналитика, сложные сущности).
— Планировать спринты, управлять бэклогом и приоритизацией задач.
— Общаться с заказчиком, собирать требования и презентовать прогресс.
— Координировать работу frontend, backend и graphics-команды.
— Контролировать качество, производительность и документацию проекта.
Требования:
— Сильный коммерческий опыт с React + TypeScript и архитектурой крупных приложений.
— Опыт разработки 3D-конфигураторов или похожих интерактивных web-продуктов.
— Понимание Three.js / WebGL на уровне технического лидера.
— Опыт управления командами и ведения клиентских проектов.
— Свободный английский (C1+).
— Практика Agile (спринты, backlog, планирование).
Будет плюсом:
— Опыт с PIM/ERP, каталогами товаров и конфигураторами.
— PWA / offline-first.
— Опыт взаимодействия с 3D-художниками.
— Комбинация опыта Tech Lead и Product.
Условия:
— Полностью удаленный формат работы из любой точки мира.
— Технологически сложный продукт.
— Оплата профильного обучения, курсов (внешние и внутренние).
— Конкурентная заработная плата (по результатам технического интервью).
— Оплачиваемые отпускные дни: 36 дней в год.
— Оплачиваемые больничные.
— Приятные бонусы.
Location: Ukraine
Workplace: remote
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
We invite an experienced Technical Lead to join our ALM Domain for collaborating within Scrum teams. ALM Domain teams build platform-level tools and capabilities that support the full Application Lifecycle of Creatio applications. This includes development and packaging frameworks, versioning, configuration management, delivery pipelines, testing, monitoring and alerting, building and integrating CI/CD tools, and lifecycle automation for internal teams and external customers/partners. The focus is on making application development and delivery and maintenance on Creatio predictable, repeatable, and safe across environments.
Team composition: 3 Developers, 1 QA, 1 Technical Lead, 1 Agile Coach, 1 Product Owner
Responsibilities:
Lead the design and development of architectural solutions and prototypes alongside the system architect and development team.
Build, test, and debug high-quality back-end and front-end code.
Support seamless product operation by addressing customer cases and ensuring system reliability.
Continuously monitor and optimize development processes to enhance team productivity and quality.
Drive adoption of innovative tools, standards, and best practices in software development.
Collaborate closely with product managers, stakeholders, and leadership to align technical vision with business goals.
Conduct technical interviews, mentor developers, and facilitate onboarding and professional growth.
Requirements:
Minimum 6 years of software development experience with full-stack expertise in .NET and Angular.
At least 1 year in a technical lead or team lead role, guiding teams successfully.
Strong mastery of object-oriented programming and solid application of KISS, SOLID, and DRY principles.
Proficient in C# and modern .NET runtime environments (.NET 6+), including ASP.NET MVC, Core, and Web API development.
Hands-on experience with microservices, containerization, Kubernetes, and Helm for orchestration.
Deep knowledge of Angular 15+ with ability to build new components and optimize existing ones in a monorepo using RXJS and pipeline operators.
Skilled in JavaScript, TypeScript, DOM manipulation, CSS/SASS, and UI styling per design specifications.
Experience using Git and SVN with workflows involving branching, merging, and rebasing.
Strong unit testing background including NUnit, mocking frameworks, and API testing with Postman.
English proficiency at Upper-Intermediate level or above, both spoken and written.
What to expect from us:
Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: Poland
Workplace: remote
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We're Looking For:You'll join the team responsible for the engineering foundation of the Creatio platform, the core layer that powers every product and feature built across the ecosystem. This organization owns the platform runtime, data access layer, core services, performance-critical infrastructure, platform APIs, and extensibility framework.The team's mission is to build highly scalable, reliable, and backward-compatible platform capabilities that enable dozens of engineering teams to innovate efficiently. Success in this role means designing and evolving the low-level architecture that serves as the backbone of the entire Creatio platform, balancing performance, maintainability, and long-term technical sustainability.Responsibilities:Development of architectural solutions and development of prototypes together with the team.Regular monitoring of the effectiveness of development processes, their optimization, and improvement.Implementation of innovative tools, approaches, and standards in product development.Facilitation of team meetings (backlog refinement, sprint review (demo), planning).Execution of backlog tasks: pair programming, development, consultations on complex tasks).Control of the work of the incident team on the 4th line, responsibility for resolving incidents within the framework of the SLA.Designing, coding, testing, and debugging software according to specifications and requirements.Collaborating with stakeholders, product managers.Conducting unit tests, integration tests, and system tests.Requirements:6+ years of overall programming experience, strongly focusing on .Net.1 year of experience in a leadership/mentor role.2+ years of experience with Web applications.Knowledge of OOP, C#, and .NET.EntityFramework, WebAPI, ASP.NET MVC, ASP.NET Core., NUnit, Mock. DOM, CSS/SASS.Experience working with databases (MS SQL Server, PostgreSQL, Oracle).English level - Upper-Intermediate (spoken and business writing) or higher.What to expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Who We're Looking For:
You'll join the team responsible for the engineering foundation of the Creatio platform, the core layer that powers every product and feature built across the ecosystem. This organization owns the platform runtime, data access layer, core services, performance-critical infrastructure, platform APIs, and extensibility framework.
The team's mission is to build highly scalable, reliable, and backward-compatible platform capabilities that enable dozens of engineering teams to innovate efficiently. Success in this role means designing and evolving the low-level architecture that serves as the backbone of the entire Creatio platform, balancing performance, maintainability, and long-term technical sustainability.
Responsibilities:
Development of architectural solutions and development of prototypes together with the team.
Regular monitoring of the effectiveness of development processes, their optimization, and improvement.
Implementation of innovative tools, approaches, and standards in product development.
Facilitation of team meetings (backlog refinement, sprint review (demo), planning).
Execution of backlog tasks: pair programming, development, consultations on complex tasks).
Control of the work of the incident team on the 4th line, responsibility for resolving incidents within the framework of the SLA.
Designing, coding, testing, and debugging software according to specifications and requirements.
Collaborating with stakeholders, product managers.
Conducting unit tests, integration tests, and system tests.
Requirements:
6+ years of overall programming experience, strongly focusing on .Net.
1 year of experience in a leadership/mentor role.
2+ years of experience with Web applications.
Knowledge of OOP, C#, and .NET.
EntityFramework, WebAPI, ASP.NET MVC, ASP.NET Core., NUnit, Mock. DOM, CSS/SASS.
Experience working with databases (MS SQL Server, PostgreSQL, Oracle).
English level - Upper-Intermediate (spoken and business writing) or higher.
What to expect from us:
Growth & Development:
Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being:
We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact:
A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture:
Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package:
We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Responsibilities:
• Conduct group sessions on AI, Data Science, ML models
• Answer student questions and provide support
The school teaches in Kazakh and is the first AI and Big Data school in Central Asia.
Responsibilities:
• Conduct group sessions on AI, Data Science, ML models
• Answer student questions and provide project feedback
• Help find practical solutions beyond textbooks
• Support students in their career transition
• Participate in improving the curriculum
Requirements:
• Kazakh (C2)
• three+ years experience in Data Science
• Knowledge of mathematical statistics
• Experience with regression and classification models
• Familiarity with numpy, scikit-learn, pandas
Optional requirements:
• Experience in mentorship, teaching, or team leading
• Experience in Computer Vision and RecSys projects
• Participation in hackathons
Location: Bangalore, India
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About The Role
We are looking for a passionate and motivated
Staff Technical Writer
to join our Product Documentation team as we support the company in achieving top-priority objectives & key results
Documentation at dbt is both a community asset and a foundational product surface. The Documentation team accelerates product adoption and user success by helping data practitioners learn, explore, and confidently use dbt.
We operate using a docs-as-code and docs-as-a-product approach within an open-source model, partnering closely with Engineering, Product, Developer Experience, and customer-facing teams. By balancing deep product knowledge with a beginner’s lens, we not only create accurate, easy-to-read documentation for humans and bots alike, but also surface insights that drive product improvements.
In this role, you’ll help new users reach their “a-ha” moment faster, support experienced practitioners as they expand into new areas of the ecosystem, and uphold the clarity, accuracy, and trust that our community depends on.
If you are looking for an exciting opportunity at a collaborative, dynamic and fast-growing company, this role could be for you!
What You'll Do
New feature writing for Product - 45%
Consistently creates effective docs plans for new feature writing projects
Starts conversations in key places, and involves stakeholders to keep everyone well-informed and focused on a world-class customer experience
Raises issues or suggests improvements to new features that advocate for user needs
Docs projects writing - 20%
Identifies and advocates for medium to large docs projects
Mentors less-senior writers on how to manage their time spent in docs-driven projects alongside new feature ships
Independently prioritizes the highest impact work beyond new feature ships
Addressing ongoing issues - 20%
Independently troubleshoots issue requests, and helps less-senior writers learn how to do the same
Has a solid understanding of when a swathe of issues can be folded into a larger content strategy improvement project instead of addressing each issue singularly
Independently notices overarching issues in our docs and figures out how to address them
Focuses on more complex issues, while analyzing data across multiple dimensions to evaluate solutions and drive decisions
Triages and reviews open source PRs and issues, and alerts the team when these are piling up
Peer reviewing - 15%
Provides and explains their insightful and compassionate editorial and technical feedback when reviewing the work of peers
When providing feedback, consistently notices gaps in pages outside of the pages contained in the pull request they’re reviewing. They evaluate the problem being solved instead of just the pages being submitted for review.
Gains agreement, consolidates differing opinions, and enables team to move forward
Reviews are consistently centered around clarifying the experience for users
Skills We're Looking For
Required:
Minimum 5 years writing technical documentation for developer tools, including a solid understanding of version control and single-sourcing content, and experience managing documentation systems.
Strong ability to plan, prioritize, and carry out complex writing projects with high attention to detail along the way.
Ability to compassionately give and receive editorial and technical feedback.
Communicate clearly and concisely, especially when working asynchronously or with a distributed team.
Preferred:
Experience with dbt or data
Previous experience as a senior member of a formal documentation team working collaboratively with other writers, editors, and teams.
Worked asynchronously as part of a fully-remote, distributed team
A plus if you have experience contributing to or maintaining an open source project
#LI-HYBRID
#LI-JI1
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Задачи:
— Отвечать за качество функций и покрытие тестами от анализа требований до релиза и мониторинга после релиза.
— Разрабатывать, писать и проверять комплексные тест-планы и карты, определять QA-стратегии для сложных функций.
— Разрабатывать и поддерживать автоматизированные тестовые скрипты на Python в собственной платформе автоматизации.
— Проводить технический анализ, включая профилирование времени выполнения, анализ памяти и использование CPU/GPU на iOS и Android.
— Отслеживать и исследовать регрессии, связанные с частотой кадров, временем загрузки и размером сборок.
— Координировать командные плей-тесты, управлять нагрузкой QA для внутренних и внешних тестировщиков, отслеживать KPI QA.
Требования:
— Обширный опыт QA в мобильных играх, предпочтительно в F2P/LiveOps.
— Практические навыки написания и поддержки автоматизированных тестов на Python.
— Глубокие знания метрик производительности мобильных устройств (профилирование, память, частота кадров) для iOS и Android.
— Опыт работы с инструментами управления тестированием (Xray, TestRail, Zephyr) и Jira Agile/Scrum.
— Английский язык на уровне B2 (сильные письменные и устные навыки).
— Опыт координации нагрузки между внутренними и внешними командами тестирования.
Желательно:
— Опыт с CI/CD инструментами, такими как Jenkins или GitLab.
— Знакомство с Unity и инструментами профилирования мобильных устройств (Xcode Instruments, Android Profiler).
— Знание Firebase, SDK, сторонних плагинов и базового SQL.
— Опыт с AI-инструментами для тестирования и автоматизации рабочих процессов.
Условия:
— Гибридный формат работы с гибким графиком.
— Современный офис в Берлин-Митте с игровыми зонами (настольный теннис, кикер).
— Ежемесячный бонус на здоровье и фитнес (например, Urban Sports Club).
— Годовой бюджет на профессиональное обучение и организованные корпоративные праздники.
— Щедрый отпуск — 30 дней в году.
— Регулярные социальные мероприятия, включая командные обеды, барбекю и кино-вечера.
Задачи:
— управление бэклогом, планирование дорожной карты продукта, сбор требований
Требования:
— опыт работы от 2 лет на позициях Product Owner, Business Analyst или Systems Analyst
— сильные технические знания и понимание архитектуры программного обеспечения
— знание жизненного цикла разработки ПО (SDLC) и методологий Agile
— опыт работы с REST API, системными интеграциями и управлением заинтересованными сторонами
— хорошие навыки коммуникации на английском языке
Условия:
— возможность работать удаленно или в офисе
— гибкий график работы
— международные проекты с глобальными клиентами
— поддержка профессионального развития и сертификации
— медицинская страховка, занятия английским языком, компенсация спортивных расходов и другие бонусы
Задачи:
— Ведение полного цикла разработки команды аналитиков и дата-инженеров
— Сбор, анализ и формализация требований внутренних заказчиков
— Управление сроками, рисками и устранение блокеров
— Оптимизация процессов и мониторинг мотивации в команде
— Помощь руководителям в управлении перформансом и постановке целей
Требования:
— Навыки управления кросс-функциональными командами в разработке от 5+ лет
— Реальный опыт ведения AI/ML-проектов (LLM/RAG/агенты или классический ML/DS)
— Техническая грамотность для диалога с разработчиками и дата-инженерами
— Опыт организации полного цикла разработки: бэклог, сроки и риски
— Навыки фасилитации командных встреч (Scrum, Kanban, ретроспективы)
— Способность самостоятельно принимать решения и соблюдать сроки
— Умение декомпозировать задачи в условиях неопределённости
Плюсом:
— Инженерный бэкграунд (разработка, дата-инженерия, system design)
— Знание SQL
— Опыт с LLM
— Опыт в iGaming
Условия:
— Стабильная зарплата в EUR по ТК Кипра
— Годовой бонус (13‑ая зарплата)
— Корпоративное питание в офисе
— Тимбилдинги и корпоративные мероприятия
— Компенсация спорта и языковых курсов
— Возможность релокации через 3 месяца
— Оплата обучения и повышения квалификации
— Прямое участие в стратегическом развитии компании
— Чёткие процессы и профессиональный рост
Задачи:
— Ведение полного цикла разработки команды аналитиков и дата-инженеров
— Сбор, анализ и формализация требований внутренних заказчиков
— Управление сроками, рисками и устранение блокеров
— Оптимизация процессов и мониторинг мотивации в команде
— Помощь руководителям в управлении перформансом и постановке целей
Требования:
— Навыки управления кросс-функциональными командами в разработке от 5+ лет
— Реальный опыт ведения AI/ML-проектов (LLM/RAG/агенты или классический ML/DS)
— Техническая грамотность для диалога с разработчиками и дата-инженерами
— Опыт организации полного цикла разработки: бэклог, сроки и риски
— Навыки фасилитации командных встреч (Scrum, Kanban, ретроспективы)
— Способность самостоятельно принимать решения и соблюдать сроки
— Умение декомпозировать задачи в условиях неопределённости
Плюсом:
— Инженерный бэкграунд (разработка, дата-инженерия, system design)
— Знание SQL
— Опыт с LLM
— Опыт в iGaming
Условия:
— Стабильная зарплата в EUR по ТК Кипра
— Годовой бонус (13‑ая зарплата)
— Корпоративное питание в офисе
— Тимбилдинги и корпоративные мероприятия
— Компенсация спорта и языковых курсов
— Возможность релокации через 3 месяца
— Оплата обучения и повышения квалификации
— Прямое участие в стратегическом развитии компании
— Чёткие процессы и профессиональный рост
Задачи:
— Определять видение продукта и дорожную карту для Agentic IDEs и CLI с целью перехода команд на AI-управляемую генерацию функций.
— Проводить глубокие исследования пользователей по всему миру для выявления проблем в опыте разработчиков.
— Определять и отслеживать метрики успеха, включая скорость PR, время выхода на рынок и соотношение кода, написанного человеком и AI.
— Сотрудничать с инженерной командой для приоритизации интеграций внутренних источников данных в агентскую экосистему.
— Руководить стратегиями выхода на рынок и внутреннего внедрения, включая программы повышения квалификации и обратную связь.
— Согласовывать с техническим руководством соответствие агентского стека стандартам безопасности, надежности и масштабируемости.
Требования:
— Опыт в управлении продуктом, желательно в области инструментов для разработчиков, внутренних платформ или B2B SaaS.
— Глубокое понимание современных рабочих процессов разработки, включая Git, CI/CD и среды IDE.
— Базовое понимание больших языковых моделей и агентских рабочих процессов.
— Умение принимать решения на основе данных для приоритизации задач и стимулирования внедрения.
— Способность понятно и убедительно доносить технические концепции до различных заинтересованных сторон.
— Обязательное проживание или готовность к переезду в Берлин для гибридной работы.
Условия:
— Гибридный формат работы: 2 дня в неделю в офисе в Берлине.
— 27 дней ежегодного отпуска с увеличением в зависимости от стажа.
— Годовой образовательный бюджет 1000 € и доступ к Udemy Business.
— Комплексные медицинские льготы, включая обследования, субсидии на спортзал/велосипед и поддержку медитации.
— Финансовые бонусы: программа покупки акций сотрудниками, корпоративная пенсия, скидки на общественный транспорт.
— Цифровые обеды и корпоративные скидки на питание.
Location: San Francisco, CA • New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
The mission of the Engineering TPM team is to drive Figma's most important cross-company engineering efforts, and we are looking for a Technical Program Manager (TPM) to partner with our Infrastructure team. The TPM provides oversight of the most important efforts that require coordinated technical execution across the Org to succeed. This is a role focused on enabling Figma's infrastructure teams to scale, improve performance, and deliver on critical projects. These large-scale efforts will involve collaboration across numerous backend, infrastructure, and security teams and cross-functional stakeholders, prioritization, decision-making, tracking execution, and driving operational excellence. We're looking for someone that can work in a TPM greenspace environment and is passionate about people, technology, and program management. Progress over process is our mantra.
This is a full-time role that can be held from one of our US hubs or remotely in the United States.
What you'll do at Figma:
Lead the execution, coordination, and risk management of Figma's infrastructure projects, ensuring seamless integration with minimal performance impact
Drive key infrastructure initiatives, including reliability, storage, distributed systems, cloud-native performance improvements, and compliance programs (e.g., encryption key management, FedRAMP, SOC 2)
Partner closely with engineering, security, compliance, and legal teams to ensure alignment and on-time delivery
Track program milestones and ensure seamless delivery across multiple infrastructure teams, including data, caching, observability, and security engineering
Provide regular updates to executive leadership, external partners, and internal teams on the status of infrastructure programs, including risks, blockers, and dependencies
Develop and drive best practices in infrastructure program management, improving visibility into progress, risks, and technical dependencies
Facilitate large-scale testing and rollout strategies for critical infrastructure changes to minimize downtime and ensure high system reliability
Translate technical constraints and risks into executive-level communications for senior leadership and external stakeholders
We’d love to hear from you if you have:
8+ years in Infrastructure TPM or related roles (cloud engineering, SRE, or infra-focused software engineering), with hands-on experience in cloud-native architectures and distributed systems (AWS, GCP, or similar)
Deep technical expertise across infrastructure components - storage (S3, RDS, DynamoDB), caching (Redis), search (OpenSearch), and event-driven systems (Kafka) - with the ability to reason across org-level goals, architectural trade-offs, and component-level details
Track record driving large-scale infrastructure programs such as migrations, cost optimization, encryption/key management, and reliability initiatives for high-availability, business-critical services
Strong cross-functional program management skills, including coordinating multi-team engineering orgs, tracking performance bottlenecks, optimizing infrastructure SLAs, and establishing PM best practices in ambiguous environments
Proven stakeholder management, with experience engaging external partners (cloud providers, enterprise customers) and translating complex technical challenges into clear executive-level communications
While it’s not required, it’s an added plus if you also have:
A track record of setting up and scaling TPM functions or program management practices within an engineering organization
Experience working on high-visibility enterprise security and compliance programs (SOC 2, FedRAMP, encryption key management)
Infrastructure incident management and analysis experience
Experience working with external enterprise partners on technical programs (e.g., Apple, AWS, Google)
Background in software engineering or site reliability engineering (SWE/SRE-to-TPM career path)
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$185,000
—
$317,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Задачи:
- Ведение продуктовых и технических инициатив на уровне департамента: сбор требований, взаимодействие с внутренними стейкхолдерами и кросс-функциональными командами, разработка решений, декомпозиция и оценка задач, доведение инициатив до результата.
- Проектирование архитектуры сервисов в соответствии с продуктовыми требованиями.
- Управление техническим качеством продукта: определение стратегии и видения, приоритизация задач, планирование.
- Управление инструментами и технологиями внутри команды.
Требования:
- 6+ лет в бэкенд-разработке, из них 3+ года с Go (проектирование и разработка сервисов с нуля).
- 1+ год опыта в аналогичной роли: Tech Lead / Team Lead / Engineering Manager.
- Опыт разработки высоконагруженных проектов (средняя нагрузка на наши сервисы 100+k RPS).
- Опыт проектирования архитектуры: создание сервисов, описание схем баз данных.
- Обеспечение высокого качества кода с помощью юнит- и интеграционного тестирования.
Условия:
- Гибкость в работе: гибкий график и удалённый формат работы.
- Забота о здоровье и well-being: ДМС для сотрудников и их детей, компенсация онлайн-сессий с психологом, сохранение 100% зарплаты во время отпуска или больничного без лишних справок.
- Развитие и обучение: оплата участия в профильных конференциях и курсах, внутренние конференции, компенсация изучения иностранного языка.
- Ивенты и мерч: регулярные офлайн-мероприятия, встречи команд, корпоративные вечеринки и пати в офисах.
Location: Toronto, Ontario, Canada
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at elite enterprises building the future of software—and they deserve answers that go deeper than a knowledge base link.
We are architecting the Technical Support engine. We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles.
Sentry Support Engineers aren't just clearing queues; they are Orchestrators. You will engage with our users across GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a developer asks a complex question, our systems have the right context and a seamless "Human-in-the-Loop" path to you when deep, nuanced expertise is required.
IN THIS ROLE YOU WILL
Master the Sentry Ecosystem & Support Elite Developers
- Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments.
- Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, solving high-stakes architectural challenges that push the boundaries of observability.
- Troubleshoot SDK Implementations: Go deep into the source code of Sentry’s SDKs to help developers instrument complex frameworks and custom environments.
- Engineering Feedback Loop: Serve as the bridge between the world's best developers and our product teams, using data from your systems to prioritize high-impact platform fixes.
Engineer Agentic Operations (The Scaling Engine)
- Deterministic Support Paths: Engineer the logic that powers our support agents, moving beyond probabilistic guesses to high-fidelity, autonomous resolutions.
- Knowledge Engineering: Build the right context into our systems so they can resolve issues consistently and indefinitely.
- Agentic Tooling Development: Use MCP (Model Context Protocol) and Sentry’s internal APIs to build "skills" for our agents, allowing them to perform complex lookups or state-checks autonomously.
- The Seer Philosophy: We’ve already proven AI can handle autonomous production fixes with Seer. You will apply that same philosophy to the support lifecycle—moving us from a "Help Desk" to an "Autonomous Resolution Engine."
YOU’LL LOVE THIS JOB IF
- You love eliminating Non-scalable effort: you enjoy automating repetitive work and take pride in building systems that save time and effort.
- You’re a Full-Stack Troubleshooter: You enjoy jumping from a React frontend issue to a Python backend trace to a CI/CD pipeline failure in a single afternoon
- You Value Evidence-Based Support: You prefer looking at data trends over anecdotal evidence to decide where to build automation next.
- You’re a Developer Advocate: You want to guide the industry on how elite engineers and AI co-exist in a high-density technical ecosystem.
QUALIFICATIONS
- 4+ years of experience in technical support engineering, systems engineering, or software development, with a track record of solving high-complexity SaaS problems.
- Strong Coding Foundations: Mastery of Python, JavaScript, Java, or Ruby. You are comfortable reading SDK source code and identifying bugs in production-level repositories.
- Systems Depth: Deep understanding of distributed systems, microservices, APIs, and the "path of a pixel" from frontend to database.
- AI & Automation Literacy: Practical familiarity with LLM orchestration (RAG, context windows, system prompts) and a critical eye for where AI succeeds versus where it requires human intervention.
- Exceptional Communication: The ability to explain complex architectural concepts to a human and write precise "system instructions" for an AI.
BONUS QUALIFICATIONS
- Open Source Contributor: An active presence on GitHub or experience maintaining open-source libraries.
- Former Software Developer: You’ve spent time in the trenches as a full-time dev and know exactly what keeps our customers up at night.
The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $100,000 to $125,000 CAD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
New York; San Francisco
New York; San Francisco
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
