Location: Austin, in-person
Director, Partner Growth & Strategy
Classification:
Exempt (Salaried)
Reports to:
SVP Business Development
Role Summary
inKind is looking for a Director of Partner Growth & Strategy to build the strategy, systems, technology, and playbooks that power our Account Management organization.
Our Account Managers own relationships with inKind's restaurant partners and play a critical commercial role—helping partners maximize their relationship with inKind, secure additional funding, add locations, renew, and grow over time. Account Managers report directly to our Regional Sales Managers, giving them strong day-to-day sales leadership, coaching, and support.
This role is designed to complement that structure.
The Director of Partner Growth & Strategy will not directly manage the Account Management team. Instead, this person will own
how Account Management works
: developing the processes, sales methodologies, technology, data, training, product improvements, and partner experiences that allow our Account Managers to become more effective and our restaurant partnerships to become more valuable over time.
This is a highly cross-functional role sitting at the intersection of
Sales, Account Management, Product, Operations, and Technology
.
The right person will approach Account Management not simply as a relationship-management function, but as a scalable growth engine. They will constantly ask:
What are our best Account Managers doing differently? How do we turn that into a repeatable process? What should we automate? What should we build? What data should trigger action? And how do we make every Account Manager better?
What You'll Own
Build the Account Management Operating System
Develop and continuously improve the processes, tools, and methodologies used across the Account Management organization.
Create repeatable playbooks for key partner growth motions, including:
Renewals
Additional funding
New and sister-location expansion
Partner referrals
Slow-redemption intervention
High-performing partner expansion
At-risk partner recovery
Adoption of new inKind products and offerings
Define the triggers, data, messaging, collateral, objection handling, workflows, and expected outcomes associated with each motion.
Identify what our highest-performing Account Managers do differently and turn those behaviors into repeatable practices across the organization.
Own the Partner Lifecycle
Design the ideal restaurant partner journey from initial funding through onboarding, activation, growth, additional funding, renewal, and expansion.
Determine which partner interactions should be relationship-driven, technology-enabled, or fully automated.
Build proactive, data-driven engagement strategies so Account Managers know
which partners need attention, why they need attention, and the highest-value action to take next.
Partner with Sales and Operations leadership to continuously reduce friction throughout the partner lifecycle.
Improve Account Management Sales Effectiveness
Build the sales methodology used by Account Managers to sell renewals, additional funding, additional locations, and other products.
Develop pitch frameworks, business reviews, partner-facing materials, objection-handling guides, and other tools that increase conversion.
Partner with Regional Sales Managers to identify coaching opportunities and translate successful field tactics into organization-wide best practices.
Design training and certification programs that continually improve Account Manager commercial capabilities.
Develop structured experiments to test new messaging, offers, processes, and sales techniques—and scale what works.
Drive Technology & Automation
Partner with Product, Engineering, Salesforce, and Operations teams to make Account Management increasingly technology-enabled and scalable.
Identify manual activities that can be automated or moved into self-service experiences.
Help develop systems that proactively identify opportunities and risks across the restaurant portfolio, including:
Partners eligible for additional funding
Upcoming renewal opportunities
Newly opened or missing locations
Changes in redemption or sales pacing
At-risk accounts
Expansion opportunities
Partners requiring intervention
Help define the vision for an Account Management "cockpit" that allows each AM to quickly understand where to focus their time and what action to take.
Help Shape the Partner Product
Serve as a structured voice of the restaurant partner within inKind.
Develop systems for capturing and categorizing partner feedback, objections, product requests, and operational friction.
Partner closely with Product leadership to translate restaurant feedback and Account Manager insights into actionable product opportunities.
Play a key role in shaping the continued development of the inKind Partner Portal and other restaurant-facing technology.
Use data to quantify partner friction and product opportunities rather than relying solely on anecdotal feedback.
Build the Measurement Framework
Develop the KPIs and reporting required to understand Account Management effectiveness and partner health.
Measure performance across areas such as:
Renewal rate
Incremental funding
Location expansion
Partner engagement
Funding eligibility and conversion
Credit pacing
Time from opportunity identification to close
Portfolio growth
Partner retention
Create visibility into performance across Account Managers, regions, partner segments, and lifecycle stages.
Use these insights to identify opportunities for improvement in people, process, product, and technology.
How You'll Work
This role will operate as the connective tissue between our Account Managers and the teams building the systems around them.
Regional Sales Managers will continue to own the day-to-day management, coaching, and commercial performance of Account Managers.
You will own the
system in which they operate
.
You will spend time with Account Managers understanding what happens in the field, with Sales leaders understanding what drives conversion, with Product understanding what we can build, with Operations understanding what we can automate, and with data identifying where the biggest opportunities exist.
Your job is to turn those insights into measurable improvements.
What Success Looks Like
Within your first year, we expect to see:
A clearly defined Account Management methodology and partner lifecycle
Repeatable playbooks for our major renewal and expansion motions
Better visibility into partner health and growth opportunities
Increased renewal and additional-funding conversion
Faster identification and pursuit of expansion opportunities
More consistent performance across Account Managers
Increased Account Manager capacity through automation and self-service
A stronger feedback loop between restaurant partners, Account Management, and Product
Meaningful improvements to our Partner Portal and internal Account Management technology
A culture of continuously testing, measuring, and improving how we grow existing restaurant partnerships
What We're Looking For
We're looking for someone who combines the commercial instincts of a sales leader with the systems thinking of a product or operations leader.
The ideal candidate:
Has experience building or scaling Account Management, Customer Success, Revenue Operations, Sales Strategy, Partner Growth, or similar functions
Has a strong understanding of B2B sales and expansion motions
Is highly analytical and comfortable using data to diagnose problems and identify opportunities
Has experience developing sales processes, playbooks, and training
Understands CRM systems, sales automation, and workflow design
Has experience partnering with Product and Engineering teams
Can translate frontline customer feedback into scalable product and process improvements
Is comfortable designing and running experiments
Has exceptional cross-functional leadership skills
Is equally comfortable talking to an Account Manager about objection handling and a Product Manager about workflow automation
Has a strong bias toward action and measurable outcomes
Experience in restaurants, hospitality, fintech, payments, marketplaces, SaaS, or other multi-location businesses is a plus.
The Person Who Will Thrive Here
You are probably not someone who is satisfied simply managing an existing Account Management playbook.
You want to build a better one.
When one Account Manager significantly outperforms another, you want to understand
why
.
When Account Managers repeatedly perform the same manual task, you want to understand
why it isn't automated
.
When restaurant partners repeatedly raise the same objection, you want to understand whether we should
change the pitch, change the process, or change the product
.
And when something works, you want to figure out how to make it work across the entire organization.
This is an opportunity to build the infrastructure behind a rapidly growing restaurant partner network and help define how inKind manages, grows, and serves those partnerships at scale.
Who we are:
inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.
Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.
Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.
inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.
By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our
Privacy Policy
. For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.
Location: São Paulo, Brazil
Why Join Exadel
We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.
About the Client
A major Brazilian financial institution specializing in investment banking, wealth management, and corporate lending. The customer develops secure digital banking platforms and financial solutions to serve a diverse global client base.
What You’ll Do
Plan, coordinate, and execute technical support activities for database users and infrastructure
Provide database support remotely and on-site as required
Register, analyze, diagnose, prioritize, and resolve database-related requests
Provide users with clear technical guidance and issue-resolution updates
Troubleshoot database incidents and escalate complex or high-impact issues appropriately
Support database implementations, migrations, and technology-transfer activities
Perform preventive and corrective maintenance to ensure database reliability
Monitor database performance, capacity, availability, and overall health
Identify potential issues and take corrective action before they affect system availability
Administer and configure database management systems according to established security standards
Support backup, storage, recovery, and business-continuity processes
Follow defined service-level agreements for response times, escalation, and downtime notifications
Maintain accurate technical documentation, procedures, and operational records
Collaborate with infrastructure, application, security, and support teams
Contribute to the long-term stability and sustainability of the database environment
What You Bring
Experience administering databases across production, testing, and development environments
Hands-on knowledge of SQL Server and Oracle
Experience administering and configuring backup and storage solutions
Understanding of database security requirements and access controls
Knowledge of backup and recovery strategies
Experience monitoring database performance, capacity, and availability
Ability to troubleshoot database incidents and support technical migrations
Ability to prioritize and reclassify database support tasks based on urgency and business impact
Strong analytical, critical-thinking, and problem-solving skills
Clear communication and effective collaboration skills
Proactive approach and strong sense of ownership
Bachelor’s degree in Information Technology or a related field
Nice to have
Experience with MySQL, PostgreSQL, or MongoDB
Experience working in cloud environments, preferably AWS
Knowledge of Shell, PowerShell, or Unix scripting
SQL Server or Oracle certifications
English or Spanish language proficiency
Experience using AI-powered tools to support technical work, troubleshooting, or productivity
English level
Upper-Intermediate
Work Type:
Hybrid, with on-site attendance twice per week
Location
: Sao Paulo, Brazil
Work Schedule:
10:00 a.m. to 10:00 p.m.
Shift Rotation:
12x36 — 12 hours worked followed by 36 hours off
Legal & Hiring Information
Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs
Compensation details are shared with candidates at the early stage of the recruitment process.
The offer is not binding until a signed contract is in place.
Your Benefits at Exadel
Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.
International projects
In-office, hybrid, or remote flexibility
Medical healthcare
Recognition program
Ongoing learning & reimbursement
Well-being program
Team events & local benefits
Sports compensation
Referral bonuses
Top-tier equipment provision
Exadel Culture
We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.
General Information
Location: Remote.
Talents from the USA or Canada.
French/English bilingual candidates are preferred for the Montreal hub.
Overlap: 6hs with East Coast time zone, USA
Commitment: full-time
Length: 12+ month
Required Skills:
— 6–10 years of Salesforce administration and development experience with platform ownership responsibilities
— Expert-level Salesforce Flow experience
— Solid hands-on experience with Apex and Lightning Web Components (LWC)
— Experience with Salesforce Experience Cloud and Service Cloud
— Strong Salesforce release management experience
— Experience with CI/CD for Salesforce environments
— Strong knowledge of Salesforce security, sharing, permissions, and platform governance
— Experience defining and enforcing coding and configuration standards through hands-on pull request reviews
— Experience managing production Salesforce environments, including releases, sandbox strategy, backup, and recovery
— Experience designing reusable Flow, LWC, and integration patterns for development teams
— Experience leading or supporting P1 production incident response
— Hands-on experience using AI coding copilots and agents in Salesforce development workflows
— Experience with Salesforce metadata automation, test generation, org discovery, and AI-assisted pull request review
— Ability to validate AI-generated code and automation before production deployment
Optional Skills (not mandatory):
— French and English bilingual proficiency
— Salesforce Administrator certification
— Salesforce Platform App Builder certification
— Salesforce Platform Developer certification
— Bachelor’s degree or equivalent experience
Deliverables:
— Own the Salesforce production environment, including releases, security, sandbox strategy, backup, and recovery
— Define Salesforce coding and configuration standards and participate directly in pull request reviews
— Build reusable reference patterns for Salesforce Flow, LWC, and integrations
— Lead P1 incident response, including triage, remediation, and pairing with engineers on fixes
— Drive a release cadence of two weeks or less in collaboration with QA and product stakeholders
— Allocate and manage ongoing technical-debt capacity, targeting approximately 10–30% of engineering capacity
— Own the AI-assisted Salesforce development toolchain, including coding copilots, test generation, org discovery agents, and pull request pre-review
— Measure developer effective capacity when using AI-assisted workflows and identify friction caused by manual delivery processes
— Automate operational runbooks and release-note generation while maintaining human approval for production-risk decisions
— Use AI copilots and agents daily to accelerate discovery, development, testing, and documentation while remaining accountable for production decisions
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa
About OKX
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
The Trading Systems team builds the mission-critical order, execution, position, and risk infrastructure that powers OKX’s global trading platform. We operate at the intersection of high performance, correctness, resilience, and scale—where every design decision matters.
We are seeking a Senior C++ Software Engineer to lead the design and evolution of our trading counter and core trading systems. This role is for an engineer who combines deep systems expertise with strong ownership: someone who investigates root causes, raises the quality bar across the engineering lifecycle, and turns individual learning into reusable team capability.
What You’ll Be Doing
Lead the architecture, design, and development of complex, high-performance C++ trading systems.
Design reliable distributed systems, including consistency, fault tolerance, disaster recovery, and resilience strategies across system boundaries.
Own work end to end—from technical proposals and design reviews through framework refactoring, implementation, deployment, production debugging, replay, and validation.
Solve low-level systems challenges involving networking, protocols, concurrency, memory management, performance, and operating-system-level behaviour.
Drive architectural improvements by identifying systemic issues and anti-patterns, such as overly coupled or “God Class” designs, and redesigning components with clear responsibilities.
Build proactive quality safeguards, including automated testing, failure-injection scenarios, stability validation, monitoring, and replay-based verification.
Design controlled experiments to validate architectural assumptions and diagnose complex production issues beyond surface-level symptoms.
Work effectively across heterogeneous technology stacks, making sound engineering decisions at language, service, and platform boundaries.
Independently explore and apply AI-assisted engineering practices across code understanding, solution design, cross-review, incident analysis, test validation, and knowledge capture.
Raise engineering standards through thoughtful code reviews, technical discussions, and continuous improvements to development practices.
Mentor engineers and share practical knowledge through documentation, playbooks, technical sessions, and reusable frameworks.
What We Look For In You
Bachelor’s degree or above in Computer Science, Software Engineering, or a related STEM field; equivalent practical experience is also valued.
5+ years of hands-on software engineering experience, with substantial experience building production C++ systems.
Strong experience designing and evolving complex systems, with a clear understanding of architectural trade-offs.
Proven knowledge of concurrency, multithreading, network programming, and performance optimisation in Linux-based environments.
Hands-on experience with distributed consistency, high availability, fault tolerance, disaster recovery, or other system-level reliability designs.
Strong understanding of computer systems fundamentals, including networking protocols, operating systems, memory, storage, and runtime behaviour.
A track record of taking ownership proactively, from defining the problem to delivering and validating a robust solution.
Exceptional debugging and analytical ability, with a habit of investigating why issues occur—not simply applying short-term fixes.
Experience using automated tests, simulation, replay, or comparative experiments to validate system behaviour and reliability.
Clear communication skills and a collaborative mindset; able to turn experience into documentation, standards, and practices that help the whole team.
Nice to Haves
Experience with exchange, brokerage, trading counter, order management, execution, market data, or other low-latency financial systems.
Experience with event-driven architectures, messaging systems, or high-throughput distributed platforms.
Familiarity with Rust, Java, Go, Python, or other languages used in multi-language production environments.
Practical experience applying AI tools to improve software engineering workflows and code quality.
Experience working with globally distributed, cross-functional engineering teams.
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Sofia, Bulgaria
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a Partner Success Manager to facilitate manufacturing partners' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. As our first line of defense against requests languishing in queues and losing valuable production time, you will orchestrate task completion throughout the order/job life cycle, serving as a primary point of contact for the partner community, ensuring seamless communication, proactively addressing challenges, and maintaining clear visibility throughout the production process.
This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding partner expectations and delivering organizational results. You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods.
How You'll Contribute:
Serve as the primary tactical driver for partner success, proactively resolving critical production blockers such as unexpected cost or lead time discrepancies, freight inquiries, and label generation issues
Manage the end-to-end resolution of job cancellation requests and missing inspection documents
Oversee PSS dispute resolutions
Maintain constant awareness of communication queues to ensure tasks are prioritized effectively and prevent production stalls
Facilitate the recovery of troubled orders and execute pull-in requests to meet month-end and quarter-end goals
Collaborate cross-functionally with internal Operations and Quality CoE teams to bridge communication gaps and optimize manufacturing outcomes
Build trust-based relationships with the partner community, providing transparent updates on project status and quality requirements
Identify process automation opportunities and maintain rigorous documentation for revenue recognition
Provide peer coverage to ensure continuous support
Escalate complex risks to leadership while strictly adhering to Xometry's quality management systems
What You'll Bring to Xometry:
Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
4+ years of experience in supply chain and/or customer service, preferably in manufacturing operations
Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
Knowledge of manufacturing processes, timelines, and documentation
Strong analytical skills with the ability to implement solutions keeping production underway
Self-starter with a take-charge attitude and ability to independently drive project completion
Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines
Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders
Excellent attention to detail and collaboration skills
Proficiency in ERP tools and communication software
Experience with quality management systems (e.g., ISO 9001)
Ability to thrive in a fast-paced and high-growth environment
Experience working with Xometry's digital marketplace or similar platforms is a plus
Proficiency in data analysis tools (e.g., Google Sheets) is a plus
Experience working in a manufacturing environment is a plus
Conditions
Language skills:
English C1+
Holiday calendar:
USA holidays
Time Zone:
Eastern Time - USA
Benefits:
Competitive salary and a comprehensive benefits package
Health and life insurance
Generous paid time off, including vacation, sick leave, and floating and fixed holidays
Employee Assistance Program (EAP) and other wellbeing resources
Team Spirit and Friendly Atmosphere:
We work in an open, friendly, and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.
Development Opportunities:
We are a fast-growing company, and each new task is an interesting challenge for the team.
We Care:
We offer ongoing, free of charge well-being activities for our people and charity projects worldwide.
Flexibility:
Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions, and we remain effective in the face of uncertainty.
Onboarding:
We provide a well-structured onboarding plan for new employees, combining all process, technology, and systems components into one.
Apply now and become part of our journey!
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: Ireland, Dublin
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role overview
We're looking for a Staff Network Systems Engineer to help drive the transition of our global network infrastructure from manually managed and inconsistent configurations to a standardised, version-controlled and increasingly automated operating model.
This hands-on staff-level individual contributor will establish Infrastructure as Code practices, reusable automation, automated validation and safe delivery pipelines. The role will reduce configuration drift, make changes repeatable and auditable, and help the wider team adopt modern software-engineering practices.
Working across network engineering, security, architecture and platform teams, you'll help frame and influence technical direction, create practical standards and guardrails, and remain actively involved in enterprise network engineering and operational delivery.
What you'll be doing:
Assess the network estate, toolchain and operational workflows; identify sources of configuration variance, manual effort and change risk; and help define a phased modernisation roadmap.
Establish the Infrastructure as Code operating model, including the authoritative source of truth, configuration standards, source control, peer review, testing, release governance and secure handling of credentials.
Build reusable automation using object-oriented or comparable programming languages such as Python and Go (Golang), together with Terraform, Ansible, APIs and configuration-management tooling.
Develop CI/CD pipelines with automated linting, testing, intended-state validation, drift detection, policy checks, approvals, controlled rollout and reliable rollback patterns.
Partner with engineering, architecture and security teams to translate network intent into version-controlled implementations and influence reference architectures, standards, lifecycle plans and service roadmaps.
Lead the safe migration of existing services into the automated model while remaining hands-on during complex delivery, business-as-usual operations, critical changes, troubleshooting and major incidents.
Participate in technical authority and design-review forums, mentor engineers, and ensure automation becomes a sustainable team capability rather than knowledge held by a single specialist.
What we are looking for:
A strong track record of modernising network infrastructure through automation or Infrastructure as Code in a large, complex production environment.
Strong software-engineering skills in object-oriented or comparable programming languages such as Python and Go (Golang), including maintainable code, structured data, API integration, testing, error handling and documentation.
Practical experience with Terraform, Ansible or comparable tooling, including reusable, idempotent automation components and controlled infrastructure delivery.
Strong working knowledge of Git, pull-request workflows, CI/CD pipelines, automated testing, release controls, policy enforcement and secrets management.
Deep enterprise networking knowledge across routing, switching, wireless, resilient design, network access control and secure remote connectivity, together with advanced Juniper Mist, EX Series and Junos experience or equivalent platform expertise.
Expert troubleshooting and engineering judgement, with experience supporting operational delivery, complex changes, major incidents and root-cause improvement.
Staff-level influence and communication skills, including shaping technical direction across teams, building consensus, contributing to governance forums and developing other engineers.
Desirable Experience
Network APIs and data models, including REST, NETCONF, RESTCONF, JSON, YAML and YANG-based workflows.
GitHub Enterprise, GitHub Actions, automated policy enforcement, artefact management and developer enablement.
Azure or AWS networking, enterprise authentication, Zero Trust principles and network observability platforms.
Architecture governance, technical authority panels, strategic vendor engagement and globally delivered service operations.
High-availability gaming, digital-media, creative or similarly demanding production environments.
Work Expectations and Measures of Success
This is a staff-level role combining hands-on engineering with technical leadership across a global network environment. You'll build production automation, guide others and remain engaged with operational delivery. The objective is to establish an engineering system the team can operate and improve over time while maintaining secure, resilient and supportable network services.
Success will be demonstrated through:
Increased coverage of network infrastructure managed through version-controlled automation.
Reduced configuration drift, manual intervention, operational toil and dependency on individual subject-matter experts.
Shorter and more predictable change lead times, with improved auditability, validation and rollback confidence.
Lower change-failure rates, maintained service reliability and faster recovery from configuration-related incidents.
Sustained adoption of automation standards, modules and delivery practices across the wider engineering team.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click
here
to learn more.
Base $109,400 - $164,000 + Bonus & Benefits.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Задачи:
— писать статьи, лендинги, кейсы и технические блоги;
— создавать тексты про облачную миграцию, backup и disaster recovery;
— переводить техническую информацию от инженеров на понятный язык;
— готовить пресс-релизы;
— писать White Paper;
— создавать email-рассылки и презентации;
— работать с маркетинговой и продуктовой командами;
— поддерживать единый Tone of Voice и точность терминологии.
Требования:
— 1–3 года опыта в копирайтинге;
— минимум год опыта в IT-тематике;
— опыт текстов о сложных технических продуктах;
— способность разбираться в документации;
— умение общаться с инженерами;
— обязательное портфолио IT-текстов.
Опыт текстов на английском и техническое образование будут преимуществом.
Условия:
— полностью удалённая работа;
— проектная занятость;
— гибкая загрузка;
— долгосрочное сотрудничество;
— оплата обсуждается индивидуально по задачам.
Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE RETAIL TEAM
- Sierra is partnering with a large and growing number of retailers - spanning apparel and beauty, grocery and big-box, home and auto, consumer services, marketplaces, and consumer technology. Our agents help millions of shoppers and members every day: tracking and returning orders, finding the right product, booking services, and resolving issues in each brand’s own voice.
- Retail is also where AI agents go beyond support to generate revenue. From product discovery and personalized recommendations to cart recovery, win-back campaigns, and in-store support that turns unanswered store calls into visits and sales, our team is redefining what an agent can do for a brand’s top line - not just its cost line.
- Join us to transform how the world’s most-loved consumer brands engage their customers - and help build technology that makes shopping more personal, effortless, and delightful for everyone.
WHAT YOU’LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra’s AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer’s thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it’s the best version of itself in the real world. You’ll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers’ executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer’s working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Launch an order management agent for a national apparel brand — order lookup, cancellations, returns, and exchanges — then hill-climb containment and CSAT week over week.
- Partner with Product to build a shopping agent that plugs into a retailer’s existing search and recommendation systems to guide product discovery — turning the support channel into a revenue channel.
- Stand up an in-store support voice agent for a big-box or grocery retailer, answering the stock-check and store-info calls that largely go unanswered today and converting them into store visits and sales.
- Design a booking, payments, and outbound agent for a consumer services brand operating hundreds of locations.
- Help a marketplace handle order status and buyer–seller disputes at enormous scale.
- Launch outbound campaigns — cart recovery, win-back, churn saves, and subscription renewals — across voice and SMS.
WHAT YOU’LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
- Interest in retail and consumer experiences. Experience in e-commerce, retail technology, marketplaces, or consumer brands — and familiarity with commerce and CX stacks (e.g., commerce platforms, order management systems, contact center software) — is a strong plus.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You’ve been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Kyiv, Ukraine; Global
Workplace: Remote
[https://app.ashbyhq.com/api/images/user-content/eaa93aea-4a8e-480b-ac45-957f53a8b99b/230615d5-1e71-4618-8216-a6082a6261ae/Holy%20earth.png]
HOLYWATER TECH https://holywater.tech/ — це технологічна компанія, яка створює розважальні продукти на перетині людської творчості та штучного інтелекту. Вони є прикладами ШІ-нативних платформ, що переосмислюють способи сторітелінгу та дають змогу будь-кому стати творцем. Екосистема продуктів HOLYWATER TECH включає:
→ My Drama https://apps.apple.com/us/app/my-drama-watch-shorts-movies/id6498713494 — стримінгову платформу вертикальних серіалів, №1 серед європейських та американських компаній у ніші
→ My Passion https://apps.apple.com/us/app/my-passion-romance-books/id1568149521 — цифрову бібліотеку книг №1 у понад 10 країнах світу
→ My Muse https://apps.apple.com/ua/app/my-muse-audiobooks-stories/id6738098034 — платформу ШІ-генерованих серіалів, що відкриває нову еру сторітелінгу
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HOLYWATER TECH СЬОГОДНІ — ЦЕ:
- понад 100+ млн завантажень застосунків
- стратегічне партнерство з FOX Entertainment
- х2 рази — щорічне зростання компанії за 2024-2025 роки
- 30+ міжнародних нагород, зокрема Muse Creative, W3, Telly, Runway AI Film Festival, Lovie
- понад 100 млн годин переглянутого та прочитаного користувачами контенту
- провідні позиції у своїх нішах на ринках США та Європи
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Ми створюємо нові формати, історії та будуємо світ, де єдине обмеження — людська уява. І зараз шукаємо AI Enginner, який готовий/-а долучитися й творити його разом із нами.
ТВОЯ МІСІЯ:
- Побудова агентських пайплайнів, що перетворюють ідею на готовий епізод серіалу без ручних етапів між сценарієм, генерацією та монтажем.
- Переведення робочих прототипів (MVP, PoC) у продакшн-реді системи з веб-інтерфейсом, якими користується вся команда.
- Проєктування єдиної Knowledge Base, доступної одночасно людям і агентам, як основи для спільної роботи різних департаментів.
- Швидка інтеграція нових генеративних моделей (відео, текст) у продакшн одразу в день їх релізу.
- Пошук і впровадження нових архітектур агентських систем: multi-agent workflows, tool calling, memory, guardrails, self-recovery.
- Аналіз патернів у зверненнях користувачів до агентів та автоматизація типових сценаріїв без участі людини.
- Скорочення часу і ручної редактури на кожному етапі виробництва контенту — від сценарію до фінального монтажу.
- Постійний моніторинг нових моделей, технік і практик у генеративному AI та їх швидка адаптація в продакшн.
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ДЛЯ ЦЬОГО ЗНАДОБЛЯТЬСЯ ТАКІ НАВИЧКИ ТА ДОСВІД:
- 3-4+ років на позиції engineer/developer.
- Досвід роботи з Typescipt, Nest.js та Next.js.
- Досвід з PostgreSQL, Redis, Docker.
- Розуміння Observability.
- Продакшен досвід з Agentic AI Architecture: проєктування автономних агентів, ієрархічного планування, оркестрації multi-agent систем, динамічних воркфлоу, tool execution та персистентного стану з використанням TypeScript і LangGraph.js/Mastra.
- Досвід з AI Memory & Knowledge Architecture: GraphRAG, векторні бази даних, Neo4j, графи знань, entity resolution, семантичний пошук та довготривала пам'ять агентів.
- Досвід з мультимодальним генеративним AI: оркестрація LLM, vision-language моделей та моделей генерації відео; автоматизована оцінка якості, візуальна консистентність, ітеративна регенерація та human-in-the-loop архітектури.
- Досвід впровадження Agentic AI systems — multi-agent workflows, tool calling, MCP, RAG, state/memory, structured outputs, evaluations, guardrails і recovery.
- Досвід роботи з генеративним відео — video generation models/API, асинхронні медіапайплайни, FFmpeg, забезпечення consistency та автоматичний quality control.
БУДЕ ПЕРЕВАГОЮ:
- Python для AI/ML-прототипів і роботи з моделями
- Fine-tuning, LoRA, PyTorch
- GPU infrastructure та inference optimization
- Computer vision, lip-sync, character consistency
- Knowledge graphs і hybrid RAG
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ЩО ОТРИМАЄШ ВІД НАС:
- Швидке професійне зростання. Ми будуємо середовище, де розвиток — норма: лекції, бібліотеки, хакатони, школи. Компенсуємо профільне навчання й вивчення будь-якої мови, зокрема української.
- Формат роботи на твій вибір. Можеш працювати вдома, в офісі на київському Подолі чи у Львові (генератори, укриття, обіди, снеки — all inclusive), або ж за кордоном — маємо кілька офісів і там.
- Техніку та сервіси. Все, що треба для роботи.
- Відпочинок. 20 днів відпустки + на офіційні свята та безлімітні лікарняні.
- Турботу про тіло та менталку. Компенсуємо спорт, медстрахування в Україні (після випробувального), послуги корпоративного лікаря і підтримку ментального здоров’я&
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ЧОМУ З НАМИ КЛАСНО?
- Реальний вплив. Твої рішення впливають на 100+ млн користувачів — їхній досвід, емоції та час, який вони проводять у продукті.
- Жива культура. Ми створюємо середовище, де можна експериментувати й пробувати щось нове. Середня оцінка відповіді на питання «Наскільки тобі подобається працювати в HOLYWATER?» за результатами eNPS — 9,23/10.
- Автономність. Ми довіряємо рішенням команди: мінімум мікроменеджменту, максимум простору для ініціативи й впливу.
- Сильні люди поруч. Ми постійно челенджимо статус-кво та досягаємо нових вершин. Думати інакше й прагнути більшого — тут це підтримають.
Можливо, це — твій шанс стати нашим наступним big name?
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ХОЧЕШ БІЛЬШЕ ПРО HOLYWATER TECH? ЧЕКНИ ЦЕ:
Як працює HOLYWATER TECH — на Vector Media https://vctr.media/ua/vid-banochki-svyatoyi-vodi-zi-lvova-do-ugodi-z-fox-entertainment-yak-praczyuye-holywater-startap-yakij-buduye-netflix-dlya-vertikalnogo-video-318305/
Інтерв’ю со-CEO Богдана Несвіта https://www.linkedin.com/in/bogdannesvit/ про партнерство FOX Entertainment для Forbes https://forbes.ua/innovations/maemo-60-mln-koristuvachiv-i-rostemo-duzhe-shvidko-ukrainska-holywater-znimatime-vertikalni-seriali-z-amerikanskoyu-fox-yak-vona-zaluchila-takogo-partnera-intervyu-25102025-33594
Як ми створюємо вертикальні серіали — у подкасті на DOU https://youtu.be/E5nKjr605vs?si=eHKKN6MhQrbEzi8k
Про вертикальні серіали, які змінюють індустрію — у Детектор медіа https://detector.media/mediumy/article/248303/2026-03-13-vid-tiktok-do-gollivudu-prodyuserka-holywater-tech-pro-vertykalni-serialy-yaki-zminyuyut-industriyu/
Наші Instagram https://www.instagram.com/holywater.tech/ та LinkedIn https://www.linkedin.com/company/holywater/?viewAsMember=true — щоб бути в курсі всього, що в нас відбувається
Хочеш творити історію разом із нами в HOLYWATER TECH?
Відгукнися на вакансію!
Location: Guildford
Workplace: onsite
With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect.
Responsibilities
Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development
Coordinate the daily support workload, setting priorities and assigning work across the team
Make sure tickets and requests are correctly logged, categorised, prioritised, and assigned
Escalate unresolved or complex issues through the appropriate channels when needed
Oversee user onboarding and offboarding activities
Organise the preparation and delivery of workstations, laptops, and other IT equipment
Use Microsoft Intune for device management and application deployment across the organisation
Maintain the global IT asset inventory
Track software licence allocation and keep licence records accurate
Spot recurring support issues and drive improvements to processes, best practices, documentation, and standard procedures
Provide training and technical guidance to the Support Team on IT operational systems and procedures
Take part in the change management process
Support backup management, disaster recovery, and business continuity procedures
Keep monitoring systems running to help ensure system availability and reliability
Contribute to IT infrastructure upgrades and migrations
Ensure the team follows IT security standards and best practices
Requirements
Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development
Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality
Hands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy
Proficiency administering Google Workspace, including user accounts, groups, access, and core services
Familiarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment
A track record of coordinating user onboarding, offboarding, and IT equipment deployment
Background managing IT asset inventories and software licence records
Working knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management
Good understanding of IT security standards and best practices
Strong organisational skills and the ability to manage multiple priorities
Strong written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical users
Flexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations
Nice to Haves
Exposure to infrastructure monitoring platforms
A track record of supporting teams across multiple international locations and time zones
Experience supporting Perforce Helix Core and P4V
Familiarity with enterprise backup platforms
Comfort using PowerShell or other scripting tools to automate support and administrative tasks
Background in large-scale migration projects and operating system upgrades
Working knowledge of Windows, Linux, and macOS environments
What We Offer
An international team of over 600 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel
An open, collaborative environment where ideas are welcome and encouraged
A managerial team consisting of highly experienced game developers at the top of their fields
Sharing hobbies and passions with like-minded colleagues
Inclusive environment with many activities organized by the studios or the employees
Commitment to making the best game possible for the fans, including listening to community feedback
Задачи:
— поддерживать IT-среду для офисных и удалённых сотрудников;
— администрировать Windows, Linux и macOS;
— настраивать и поддерживать VPN, firewall и системы удалённого доступа;
— работать с сетевым оборудованием и корпоративными сетями;
— администрировать Google Workspace и корпоративные сервисы;
— заниматься виртуализацией (Proxmox, Hyper-V, KVM или аналоги);
— обеспечивать мониторинг, логирование, backup и recovery;
— решать пользовательские задачи L1/L2 — от настройки рабочего места до проблем с периферией;
— управлять доступами, проводить онбординг и офбординг сотрудников;
— администрировать 1С;
— взаимодействовать с провайдерами и внешними подрядчиками;
— автоматизировать рутинные процессы с помощью скриптов.
Требования:
— 5+ лет опыта в системном администрировании / IT-инфраструктуре;
— уверенная работа с Windows, Linux и macOS;
— хорошее понимание сетей и администрирование сетевого оборудования;
— опыт работы с VPN, firewall, monitoring и backup-системами;
— администрирование Google Workspace, Microsoft 365 или Яндекс;
— использование Bash, Python, PowerShell или других инструментов для автоматизации;
— опыт с 1С;
— английский на уровне B1+ для рабочих коммуникаций;
— готовность к hands-on задачам и самостоятельному решению технических проблем.
Будет плюсом:
— администрирование Slack;
— автоматизация и интеграции;
— опыт работы с OpenAI / GPT-сервисами;
— опыт работы с Cisco.
Location: Paris
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
ABOUT THE ROLE
Join Mistral AI’s Defense team to build software for defense institutions and industry.
We are looking for an experienced software engineer with strong engineering fundamentals and a background in data engineering or transactional, analytical or distributed systems. You will help shape the architecture, write production code and own substantial software components, from design through deployment and operation.
This role offers the scope and autonomy of a senior technical individual contributor in a small team. It is particularly suited to engineers operating at Senior or Staff level in demanding product engineering environments who want broad ownership and to stay deeply involved in implementation.
WHAT YOU WILL DO
- Design and build services for data ingestion, transformation, storage, querying and operational workflows.
- Develop shared data models, APIs and SDKs that help engineers build applications on a consistent foundation.
- Make authorization a core part of the architecture: define and enforce which users, applications and agents can access data or perform actions, with clear audit trails.
- Solve problems involving data consistency, schema evolution, concurrency, performance and failure recovery across services and data systems.
- Turn needs from our applied engineers and defense users into reusable software capabilities, making pragmatic choices about what to build and how to evolve them.
- Own delivery end to end, including implementation, testing, observability, debugging and maintainability in demanding deployment environments.
- Use AI coding tools and coding agents extensively to accelerate implementation, testing, refactoring and debugging. Help the team improve these workflows while maintaining a high engineering standard.
WHAT WE ARE LOOKING FOR
- Strong practical familiarity with AI coding tools and agentic engineering workflows. You use coding agents regularly, can break complex work into well-scoped tasks, provide effective context, review generated code and validate the result through tests and debugging. You remain accountable for the architecture, correctness, security and maintainability of what you ship.
- A strong track record of building and operating production software, with substantial ownership of complex systems.
- Experience in data engineering or in building transactional, analytical or distributed systems. You understand the trade-offs behind data models, storage, query execution and service boundaries.
- Experience building products where access control, permissions and data governance are central to how the system works. Work on platforms such as Foundry, or systems with comparable requirements, is particularly relevant.
- Broad software engineering skills and the ability to move between architecture, implementation and production debugging. You are comfortable working across unfamiliar parts of a codebase.
- Strong proficiency in Python or another programming language, solid SQL skills and the ability to become productive quickly in a Python and TypeScript environment.
- High autonomy and sound judgment: you can turn an ambiguous problem into a concrete plan, make technical decisions and deliver useful increments with limited supervision.
- A collaborative approach to technical leadership through code, design discussions, reviews and mentoring, and a clear motivation to build software for defense institutions and industry.
NICE TO HAVE
- Experience building a data platform or developer product used by other engineering teams.
- Experience with fine-grained authorization, multi-tenant architectures, data lineage or auditable operational workflows.
- Experience with self-hosted software, restricted networks or other demanding deployment constraints.
- Familiarity with LLM applications and their integration with data and tools.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Amman, Jordan
We are looking to recruit Associate Support Engineers who will receive an intensive training in the field of Support & Implementation and its related technologies and will be involved in providing remote IT technical liaison during the shift, in addition to providing support and network administration to the customers and troubleshooting issues over the phone/emails and onsite whenever needed.
Responsibilities:
Provide first-line support for the helpdesk and all associated processes.
Provide tier-one telephone support for software applications.
Provide Basic troubleshooting for software problems covered in training.
Utilize help desk software to keep an accurate account of all incoming calls, opened incidents, and requests.
Route calls and notify technicians of any critical situation requiring immediate attention.
Maintain the proper skills necessary to interface with a variety of users regarding specific problems.
Troubleshoot and provide appropriate solutions to problems.
Serve as a liaison between customers and the technical department.
Maintain client confidence and protects operations by keeping information confidential.
Contribute to team effort by accomplishing related results as needed.
Perform any other related duties incidental to the work.
Requirements:
Fresh graduates - up to one year of experience.
BSc degree in computer information system or any related field.
Willingness to work on different shifts either from (04:30PM - 1:00AM) or (12:00AM – 08:30AM) or (8:00AM - 5:30PM).
Willing to travel and work extra hours when needed.
Willing to relocate as needed.
Excellent written and verbal communication skills (Arabic & English languages).
Knowledge of Database engines (Oracle, MS-SQL, Postgres).
Knowledge of Operating Systems (Unix/Linux and Windows).
Knowledge of Cloud Infrastructure Tools (Docker & Kubernetes) and DevOps Techniques.
Knowledge of Application servers (Apache Tomcat, WebLogic, and WebSphere).
Familiar with Networking, HA & Disaster Recovery, and Backup & Recovery strategies.
Strong customer service and excellent interpersonal skills.
Ability to listen and understand what is being described by the end user as well as the ability to explain problem resolutions when necessary.
Work with integrity and ethics.
Uphold organization values.
Show respect and sensitivity for cultural differences.
О направлении
Роль отвечает за программную и управляющую часть автоматизированных систем UmproTech для американского рынка: robots, PLC/HMI, safety, sensors, industrial networks, alarms, recovery logic и remote diagnostics.
Главная задача
Если главный инженер определяет архитектуру системы, а механический инженер прорабатывает компоновку и механику, этот специалист заставляет всю систему правильно, безопасно и устойчиво работать.
Основные обязанности
1. Программирование промышленных роботов.
2. PLC programming и HMI development.
3. Разработка sequence/state-machine logic.
4. Создание I/O architecture и machine interfaces.
5. Интеграция robots с laser, welding, conveyors, fixtures, vision и периферией.
6. Industrial networks, servo/motion, sensors и drives.
7. Safety PLC, light curtains, scanners, safety gates и interlocks.
8. Alarm, diagnostics и recovery logic.
9. Manual/automatic modes, recipes и fault handling.
10. Offline programming, simulation и cycle-time optimization.
11. Подготовка software к FAT и remote commissioning support.
12. Анализ логов и удалённая диагностика систем в США.
13. Создание reusable PLC/HMI/robot software libraries UmproTech.
14. Документирование программного обеспечения и commissioning procedures.
Стандартизация
Задача — не программировать каждый проект с нуля. Нужно создать единый UmproTech Automation software framework: структуру PLC, robot↔PLC communication, HMI, alarm codes, diagnostics, recovery, safety states и reusable function blocks.
Пример задачи
Есть роботизированная сварочная ячейка: robot, welding power source, fixtures, pneumatic clamps, safety scanner, gates, sensors, HMI и PLC.
1. Разработать control architecture и I/O list.
2. Сформировать sequence of operation.
3. Запрограммировать PLC, robot и HMI.
4. Реализовать safety states.
5. Создать alarm и recovery logic.
6. Реализовать ручной и автоматический режим.
7. Подготовить систему к FAT.
8. Подготовить инструкции для американского field engineer.
Что выполняется из Москвы
1. PLC/HMI development.
2. Robot programming и offline simulation.
3. I/O, sequence, alarm/recovery logic.
4. Software documentation.
5. Анализ логов и remote troubleshooting.
6. Reusable software libraries и standards.
Что выполняется в США
1. Физический монтаж и wiring.
2. Проверка реальных I/O и подключений.
3. Robot mastering и фактическая калибровка.
4. Финальная safety validation.
5. Commissioning, SAT и работа с клиентом.
Требования
1. 4+ лет в промышленной автоматизации, PLC/АСУ ТП или industrial robotics.
2. Практический опыт программирования PLC и промышленного робота.
3. Опыт запуска реального промышленного оборудования.
4. Понимание IEC 61131-3, Structured Text, Ladder и Function Blocks.
5. Умение читать электрические схемы и работать с digital/analog I/O.
6. Industrial networks, servo/motion, sensors и machine safety.
7. Сильный troubleshooting и способность самостоятельно находить причину неисправности.
8. Структурированный код и техническая документация.
9. Английский для документации и переписки.
Желательные платформы
1. PLC: Siemens, Beckhoff, Allen-Bradley, Codesys, Omron или Mitsubishi.
2. Robots: FANUC, ABB, KUKA, Yaskawa, Kawasaki, Universal Robots или аналогичные.
3. Практический commissioning ценится выше лабораторного опыта.
Большое преимущество
1. Robotic welding, machine tending, laser automation.
2. Palletizing, material handling, conveyors.
3. Machine vision, grippers, pneumatics, servo systems.
4. Remote diagnostics, industrial data collection и OEE.
Первые задачи
1. Выбрать совместно с главным инженером стандартную PLC architecture.
2. Создать robot↔PLC communication standard.
3. Разработать базовый UmproTech automation software framework.
4. Создать стандарт HMI, alarms, diagnostics и recovery logic.
5. Подготовить software первой robotic welding cell.
6. Участвовать в разработке automatic laser loading/unloading.
Результат первых 12 месяцев
1. Рабочий UmproTech Automation software framework.
2. Первая запущенная robotic welding cell.
3. Первые customer projects в США.
4. Reusable PLC/robot function blocks.
5. Стандартизированные HMI, alarms, diagnostics и recovery procedures.
6. Сокращение времени разработки и commissioning следующих проектов.
Отбор
Кандидат получает практический кейс с robot, PLC, fixture, welding system, safety scanner и sensors. Нужно объяснить architecture, sequence, safety states, alarm/recovery logic и действия системы при сбоях. Главный критерий — способность построить устойчивую и обслуживаемую промышленную систему.
Location: San Francisco Bay Area, CA
Workplace: Hybrid
About Teleport
Don't wait for the future of infrastructure. Be part of it.
Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence.
Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world.
ABOUT THE ROLE:
As a Field Account Development Executive at Teleport, you will own engagement with the accounts that matter most to our business in your metro. Teleport unifies identity across humans, machines, workloads, and AI agents — replacing fragmented, credential-based access with a hardware-rooted, cryptographic identity layer that scales zero trust across cloud and on-prem environments. You'll work closely with Field Marketing, Partner, Demand Gen, and the Account Executives who carry your accounts to build presence and pipeline in a single city, pairing multi-channel outbound with a heavy in-person motion across meetups, conferences, partner activations, and Teleport-hosted events. Instead of a sequence and a dial target, you'll be given a fixed book, a territory budget, an events calendar, a warm-path map, and the latitude to decide how all of it gets used. This role is ideal for a self-directed relationship builder who wants to become a field seller — someone who treats a city as a territory to be earned rather than a list to be worked.
Expect to be in the field regularly, typically a couple of evenings a week and more during conference weeks. Reaching people has never been easier; earning their trust has never been harder. That harder part is the job, and it happens face to face.
WHAT YOU'LL DO:
- Own and quarterback the development of a fixed book of named enterprise and mid-market accounts in your metro, in partnership with the AEs who carry them
- Build and defend a point of view on each account: who the buying committee is, what they care about, where the entry point is, and what the next three touches should be
- Show up. Attend and work the meetups, happy hours, conferences, partner events, and Teleport-hosted events in your territory. Become a known face in your city's infrastructure and security community
- Create reasons to engage that aren't a meeting request — event invitations, gifting, relevant third-party content, community connections, local activations
- Map warm paths into your accounts using our customer, alumni, and employee networks, and drive the referral ask to completion, including directing the AE on when and how to make it
- Run multi-channel outbound (phone, email, LinkedIn) against the buying committee, with real personalization rather than volume
- Work with Field Marketing on which events are worth sponsoring in your metro, and with our Partner team on co-marketing opportunities that reach your 50
- Convert in-person contact into structured next steps: AE meetings, executive conversations, technical deep dives
- Log every touch in Salesforce and Outreach so account progression is visible and creditable
- Present a monthly account review: what you've done across the 50, what worked, what you're doing next, and where you need air support
- Use our intent, buying-committee, and enrichment tooling — including AI-assisted research and account planning — to decide where to spend your week
WHAT WE'RE LOOKING FOR:
- Based in your metro. You live in San Francisco Bay Area and can be in the field on short notice. This role is not remote-anywhere
- Experienced: 3+ years in a role where you built relationships and pipeline in a defined territory. That could be account development against enterprise or mid-market named accounts, field or event marketing, community or developer relations, partner development, or field sales. What matters is that you've worked named accounts rather than lists, and that you've done it with real people in real rooms
- A field animal: You would rather be at a happy hour with forty engineers than on your ninth call of the morning. You are comfortable walking into a room where you know nobody and leaving with three conversations worth following up
- Self-directed: You are given a goal and a budget, not a playbook. You decide what to build. You bring ideas rather than waiting for a program
- Technically curious: You can hold a credible conversation with platform, infrastructure, and security engineers about the problems they have. You don't need to be an engineer; you do need to be genuinely interested
- Relationship-first: You measure your work in trust built, not touches logged — while still logging the touches
- Tool-fluent: You are fast with modern GTM tooling and AI assistants, and you'd rather build your own leverage than file a request
- Ambitious: You want to be a field seller. This role is the on-ramp
Why Teleport
You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for.
Remote-first and globally distributed, we're genuinely passionate about what we're building.
The Benefits
At Teleport, we believe your career is more important than a list of perks. That's why we focus on making your day-to-day the best it can be — giving you the autonomy, access, and support to do the best work of your career.
- Extensive health coverage
- Annual expense budget
- Rest and recovery policies that maximize your ability to recharge
- Investment in your future with retirement savings plans
- Professional development opportunities
Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.
Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/ http://goteleport.com/legal/apply/job-applicant/
Location: New York City, NY
Workplace: Hybrid
About Teleport
Don't wait for the future of infrastructure. Be part of it.
Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence.
Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world.
ABOUT THE ROLE:
As a Field Account Development Executive at Teleport, you will own engagement with the accounts that matter most to our business in your metro. Teleport unifies identity across humans, machines, workloads, and AI agents — replacing fragmented, credential-based access with a hardware-rooted, cryptographic identity layer that scales zero trust across cloud and on-prem environments. You'll work closely with Field Marketing, Partner, Demand Gen, and the Account Executives who carry your accounts to build presence and pipeline in a single city, pairing multi-channel outbound with a heavy in-person motion across meetups, conferences, partner activations, and Teleport-hosted events. Instead of a sequence and a dial target, you'll be given a fixed book, a territory budget, an events calendar, a warm-path map, and the latitude to decide how all of it gets used. This role is ideal for a self-directed relationship builder who wants to become a field seller — someone who treats a city as a territory to be earned rather than a list to be worked.
Expect to be in the field regularly, typically a couple of evenings a week and more during conference weeks. Reaching people has never been easier; earning their trust has never been harder. That harder part is the job, and it happens face to face.
WHAT YOU'LL DO:
- Own and quarterback the development of a fixed book of named enterprise and mid-market accounts in your metro, in partnership with the AEs who carry them
- Build and defend a point of view on each account: who the buying committee is, what they care about, where the entry point is, and what the next three touches should be
- Show up. Attend and work the meetups, happy hours, conferences, partner events, and Teleport-hosted events in your territory. Become a known face in your city's infrastructure and security community
- Create reasons to engage that aren't a meeting request — event invitations, gifting, relevant third-party content, community connections, local activations
- Map warm paths into your accounts using our customer, alumni, and employee networks, and drive the referral ask to completion, including directing the AE on when and how to make it
- Run multi-channel outbound (phone, email, LinkedIn) against the buying committee, with real personalization rather than volume
- Work with Field Marketing on which events are worth sponsoring in your metro, and with our Partner team on co-marketing opportunities that reach your 50
- Convert in-person contact into structured next steps: AE meetings, executive conversations, technical deep dives
- Log every touch in Salesforce and Outreach so account progression is visible and creditable
- Present a monthly account review: what you've done across the 50, what worked, what you're doing next, and where you need air support
- Use our intent, buying-committee, and enrichment tooling — including AI-assisted research and account planning — to decide where to spend your week
WHAT WE'RE LOOKING FOR:
- Based in your metro. You live in New York City and can be in the field on short notice. This role is not remote-anywhere
- Experienced: 3+ years in a role where you built relationships and pipeline in a defined territory. That could be account development against enterprise or mid-market named accounts, field or event marketing, community or developer relations, partner development, or field sales. What matters is that you've worked named accounts rather than lists, and that you've done it with real people in real rooms
- A field animal: You would rather be at a happy hour with forty engineers than on your ninth call of the morning. You are comfortable walking into a room where you know nobody and leaving with three conversations worth following up
- Self-directed: You are given a goal and a budget, not a playbook. You decide what to build. You bring ideas rather than waiting for a program
- Technically curious: You can hold a credible conversation with platform, infrastructure, and security engineers about the problems they have. You don't need to be an engineer; you do need to be genuinely interested
- Relationship-first: You measure your work in trust built, not touches logged — while still logging the touches
- Tool-fluent: You are fast with modern GTM tooling and AI assistants, and you'd rather build your own leverage than file a request
- Ambitious: You want to be a field seller. This role is the on-ramp
Why Teleport
You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for.
Remote-first and globally distributed, we're genuinely passionate about what we're building.
The Benefits
At Teleport, we believe your career is more important than a list of perks. That's why we focus on making your day-to-day the best it can be — giving you the autonomy, access, and support to do the best work of your career.
- Extensive health coverage
- Annual expense budget
- Rest and recovery policies that maximize your ability to recharge
- Investment in your future with retirement savings plans
- Professional development opportunities
Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.
Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/ http://goteleport.com/legal/apply/job-applicant/
ОфисleadA track record of supporting teams across multiple international locations and time zones
Paris; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
УдалённоМосква
ГибридSan Francisco Bay Area, CA
ГибридNew York City, NY
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