Location: London, England, United Kingdom
Graham Capital Management, L.P. (collectively with its affiliates, "Graham") is an alternative investment manager founded in 1994 by Kenneth G. Tropin. Specializing in discretionary and quantitative macro strategies, Graham is dedicated to delivering strong, uncorrelated returns across a wide range of market environments. As one of the industry’s longest-standing global macro and trend-following managers, Graham remains committed to innovation, evolving its strategies through a robust investment, technology, and operational infrastructure. Graham harnesses the synergies between its discretionary and quantitative trading businesses to offer a broad suite of complementary alpha strategies, each built on the principles of thoughtful portfolio construction, active risk management, and diversification by design. Graham invests significant proprietary capital alongside its clients – including global institutions, endowments, foundations, family offices, sovereign wealth funds, investment management advisors, and qualified individual investors – reinforcing alignment of interests across all strategies.
The foundation of Graham’s sustainability and success is the experience and contributions of its people. The firm seeks to cultivate talent, encourage the diversity of ideas, and respect the contributions of all. In turn, each employee shares in the responsibility of strengthening those around them.
Description
Graham is seeking a ML Engineer to join our Data Science team, a future-looking technical arm of Graham. We envision, design, prototype and implement the processes that feed Quantitative Research and Discretionary Trading teams as well as the broader firm. We are passionate about what we do and welcome every opportunity to prove it.
The Data Science department straddles traditional Data Science and Engineering roles as well as the application of Machine Learning & AI. We work closely with Quant Researchers, Portfolio Managers, Operations and Execution to continuously improve upon our offering. Every day we work to transform our business through data, technology, and the insights we provide our stakeholders.
At Graham, our systems feed live models around the clock, span billions of market data ticks, an ever-increasing corpus of news and other texts as well as a broad spectrum of financial and alternative data. Our objective is to support the research process by providing our stakeholders with all the right pieces to succeed in their jobs.
Responsibilities
You will be part of a growing team within Data Science. You will work alongside world-class talent to find innovative solutions to some of the most interesting problems on the buy-side. You will work closely with other areas such as Technology, Quantitative Research and Portfolio Manager groups as well as Risk and Operations to learn about problems they face with respect to data and ultimately develop cutting edge solutions. Your focus will be to dive deep into multiple data sets to understand relationships, develop time series, forecasting models, and support quant strategies, and provide new insights and leverage state-of-the-art machine learning and advanced statistical methods to produce the best data sources for the fund.
Requirements
Undergraduate or higher degree in Computer Science, Engineering, Operations Research, or other quantitative discipline
3+ years of hands-on experience with Machine Learning and Statistics on large, unstructured, data sets
Experience writing production code for multi-client systems serving model results is a great plus
Ability to clearly communicate research findings to technical and nontechnical stakeholders
Full-stack experience with Python (preferred) or C++, Spark/Scala, SQL or other distributed data processing technologies as well as experience working comfortably building and deploying services and models in containerized environments
Experience with scientific computing, statistics, optimization, time series, panel data, etc.
Comfortable handling multiple projects to solve varied problems working with multiple teams
Detail-oriented mindset
Sense of ownership of his/her work, working well both independently as well as collaboratively
This role requires commuting into our London office Mondays through Fridays.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
About the team
SmithDB is LangChain's internal database team. We're building a storage and query layer purpose-built for AI observability and evaluation. Within six months we went from idea to a production system that offers industry leading performance and scalability for agent observability data. We're a small, fast team of systems engineers tackling genuinely hard problems: storage layout, query execution, compaction, and scaling toward trillions of agent traces. We develop in Rust, run on Kubernetes, and integrate tightly with S3/GCS/Azure Blob. There are no legacy constraints; this is a greenfield system with real production load and ambitious engineering goals.
About the role
We're a fast-moving team looking for a systems / database engineer to help design, optimize, and harden our system. Within 6 months, we've gone from idea to production system but there is still lots to build and optimize. You'll be working on execution, storage layout, performance profiling, and scaling to trillions of traces. This role is based in San Francisco.
What you'll do
- Engineer performant Rust code for ingestion and query execution
- Optimize for cost and speed, heavily utilizing memory and CPU profiling
- Integrate tightly with cloud object stores (S3/GCS/Azure Blob)
- Deploy our distributed database services on Kubernetes (multi-tenant, high throughput, low latency)
- Contribute to observability for the storage engine itself (metrics, tracing, debug tooling)
What you'll bring
- 5+ years in systems/database engineering with strong experience in a systems programming language (Rust, C++). Rust strongly preferred, as it is the language we use.
- Knowledge of database internals is a plus: query engines, storage systems, indexing, and compaction
- Proficiency in systems performance analysis: memory allocation, CPU hotspots, lock contention, async runtimes.
- Familiarity with similar query execution engines is a plus
- Experience with Kubernetes, distributed systems, and cloud object storage is a plus.
- Strong fundamentals in networking, OS concepts, and systems debugging.
Compensation
Salary Range: $185,000-$250,000 USD
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: Japan
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments.
You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.
In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Account Managers to convert technical success into durable revenue growth and long-term customer commitment.
REQUIREMENTS
- 5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Japan
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- Strong understanding of the Japan market landscape and cultural nuances
- Self-motivated and able to work independently in a remote or distributed team environment
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: United States
The Opportunity
Flosum is looking for a visionary Senior Salesforce Technical Business Analyst who lives and breathes the Salesforce ecosystem and wants to shape the future of how the world's largest enterprises build, secure, and scale on Salesforce.
This is not a maintenance role. You will own the product roadmap for the only 100% Salesforce-native DevSecOps, Data Protection, and Security platform trusted by Fortune 100 companies, global brands like Hilton, Cargill, Barry Callebaut, Cushman & Wakefield, and AARP. You will work directly with the CEO and engineering leadership to define and ship products that create entirely new categories within the Salesforce ecosystem.
We are at an inflection point. AI-driven DevOps (powered by Agentforce), agent-aware governance, zero-trust security orchestration, and intelligent data lifecycle management are transforming the Salesforce landscape. We need a product leader who sees around corners, understands where this space is heading, and has the conviction and execution chops to get us there first.
About Flosum
Flosum is the only enterprise-grade DevOps, Data Backup & Archive, Trust Center, and Data Seeding platform built 100% native on the Salesforce platform. As a Salesforce Summit Partner and the only native solution certified by Salesforce, we operate within the Salesforce trust boundary, which means zero data exposure, no third-party cloud processing, and full compliance with Salesforce security standards.
Our customers are among the most demanding in the world: Fortune 500 enterprises in regulated industries (financial services, healthcare, government, life sciences) who require SOX compliance, zero-trust architecture, and audit-grade governance. We compete against Copado, Gearset, AutoRABIT, and Salto, and we win because our native architecture delivers security, speed, and extensibility that external tools simply cannot match.
We recently integrated Salesforce Agentforce into our platform, making Flosum the first and only Salesforce-native AI DevOps solution. This is just the beginning of what we plan to build.
What You Will Own
Product Vision & Strategy
Define and drive the multi-year product roadmap across Flosum's five product lines: DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps for Veeva.
Identify whitespace opportunities in the Salesforce ecosystem where Flosum can create new categories or capture market share from competitors.
Translate deep Salesforce platform knowledge (metadata architecture, deployment models, Agentforce, Data Cloud, multi-org environments) into product capabilities that enterprise customers will pay premium prices for.
Stay ahead of Salesforce's own product direction (three releases per year) and position Flosum to capitalize on every platform shift.
AI & Innovation
Lead the next wave of AI-powered DevOps capabilities built on Agentforce, including intelligent deployment agents, AI-driven code review, automated security scanning, and predictive release management.
Define how Flosum's extensibility platform enables customers to build custom AI-driven workflows within Salesforce's trust boundary.
Pioneer agent-aware governance: preparing Salesforce governance frameworks for autonomous systems and AI agents.
Customer & Market Insight
Engage directly with Fortune 500 customers and prospects to deeply understand their pain points around Salesforce development, security, compliance, and data management.
Translate complex enterprise requirements (SOX, zero-trust, multi-org, regulated industries) into elegant product solutions.
Partner with Sales and Customer Success to influence deal strategy, conduct product demos for strategic accounts, and close competitive evaluations.
Execution & Delivery
Write detailed product requirements, user stories, and acceptance criteria. You do the work, not just delegate it.
Partner with engineering to deliver on aggressive timelines. Own sprint planning, backlog prioritization, and release coordination.
Define and track product KPIs: adoption, activation, expansion, NPS, competitive win rates.
Requirements
Who You Are
We are looking for a missionary, not a mercenary. Someone who takes genuine ownership of outcomes, thinks independently, and is driven by a need to build something that matters, not just advance their career.
7+ years of product management experience in B2B SaaS, with at least 3 years focused on the Salesforce ecosystem or Salesforce-adjacent platforms.
Deep technical understanding of the Salesforce platform: metadata-driven architecture, deployment pipelines, sandboxes, packaging, security models, Apex, Lightning, and the ISV partner ecosystem.
Proven track record of shipping products that enterprise customers (Fortune 500, regulated industries) adopted and paid for. Not features; products.
Experience with DevOps, CI/CD, release management, or security/compliance tooling is strongly preferred.
You understand the competitive landscape: Copado, Gearset, AutoRABIT, Salto, and native Salesforce DX. You know where each is strong and where they are vulnerable.
Strong perspective on how AI/ML (especially Salesforce Agentforce, Einstein, Data Cloud) will reshape the Salesforce development and governance landscape.
Hands-on executor. You write PRDs, you talk to customers, you review wireframes, you sit in sprint reviews. You do not manage from a distance.
Exceptional communication skills. You can present a product vision to a C-suite audience and write a technical specification for an engineering team in the same day.
Intellectual curiosity and a bias toward action. When you see a problem, you solve it. When you don't know something, you go learn it.
What Will Make You Exceptional in This Role
You have experience building products in the Salesforce AppExchange ecosystem, ideally as an ISV or within a Salesforce-native product company.
You have worked at the intersection of DevOps and security/compliance in regulated industries.
You have led product-led growth initiatives within an enterprise product, designing self-serve onboarding, in-product conversion, and expansion mechanics.
You have a point of view on the future of AI in Salesforce DevOps and can articulate a 3-year vision for how autonomous agents will change how enterprises build on Salesforce.
You have experience going head-to-head against well-funded competitors and winning through product superiority rather than just marketing spend.
What We Expect in the First 12 Months
First 90 Days: Learn and Diagnose
Achieve deep fluency in Flosum's five product lines and their technical architecture.
Conduct 25+ customer and prospect interviews to build a firsthand understanding of enterprise pain points.
Complete a competitive audit with specific, actionable recommendations on where Flosum should invest to win.
Deliver your first product roadmap refresh with clear prioritization rationale.
Months 3-6: Ship and Win
Own and deliver at least one major product release that directly addresses a competitive gap or customer-requested capability.
Establish a product-led feedback loop between Sales, CS, and Engineering that accelerates deal velocity and reduces churn.
Define the next generation of Flosum's AI capabilities and present a detailed execution plan.
Months 6-12: Scale and Lead
Drive measurable improvement in competitive win rates against Copado and Gearset.
Launch at least one net-new product capability that opens a new revenue stream or market segment.
Establish Flosum as a thought leader in AI-driven Salesforce DevOps through content, speaking, and ecosystem engagement.
Benefits
Why Flosum
Category-defining opportunity: You will shape the future of how enterprises build on Salesforce. This is not incremental; it is transformational.
Direct CEO partnership: You will work shoulder-to-shoulder with a founder who is deeply technical, product-obsessed, and committed to building the best platform in the Salesforce ecosystem.
Fortune 100 customer base: Your product decisions will directly impact how the world's largest and most complex organizations operate.
AI inflection point: Agentforce and autonomous agents are rewriting the rules. Flosum is the first native platform to integrate these capabilities. You will define what comes next.
Missionary culture: We hire people who want to make a dent, not pad a resume. If you are looking for a place where your work matters and your ideas are heard, this is it.
Compensation & Benefits
Competitive base salary + performance bonus
Equity participation
Comprehensive benefits (health, dental, vision, 401k)
Hybrid flexibility (San Ramon, CA HQ) or remote for exceptional candidates
Direct access to Salesforce ecosystem events, conferences (Dreamforce, TrailblazerDX), and customer engagements
If you live in San Ramon, CA this can be a Hybrid position, but we're open to fully remote in other locations.
Location: New York, New York, United States
iCapital is seeking a highly motivated, outgoing, and experienced Business Development professional to join the Relationship Management team developing iCapital’s enterprise presence in the US wealth channel. This team develops and helps manage relationships with iCapital’s largest clients and prospects, within the RIA channel. This role is instrumental in growing and expanding the company’s presence and client base. This individual will be expected to help drive new business initiatives with existing clients, while also driving the acquisition of new clients. As part of these responsibilities, the candidate will create compelling pitch decks, develop market analysis and strategy, help negotiate contracts, and help organize implementation efforts.
Responsibilities
Support a team responsible for identifying and driving new enterprise opportunities with both new clients and prospects, and within our existing client base. This responsibility involves close alignment and partnership with our Client Management team and other specialists within our organization.
Promote a consultative approach to identify and acquire new enterprise accounts who would use all, or parts, of iCapital’s proposition.
Educate clients on the depth of iCapital’s technology capabilities.
Provide detailed pipeline updates and reports to be shared with our Client Management teams and other interested internal stakeholders.
Communicate feedback from clients and prospects to the organization to improve delivery of solutions and improve the overall client experience.
Lead platform and system demonstrations for new prospects, lead responses to RFPs, and work collaboratively with internal and external cross-functional teams on client launches and strategic initiatives.
Qualifications
10+ years of experience in a business development/relationship management capacity
10+ years of experience working within financial services or financial technology industry
Proven ability to deliver and commercialize a complex, multi-faceted product set and / or technology platform for sophisticated clients
Strong domain expertise in Alternative Investments, Structured Investments, and Annuities
Demonstrated track record of building, expanding, and sustaining relationships with senior decision makers and key stakeholders
Experience operating effectively in a dynamic, fast-paced, entrepreneurial environment
Demonstrated ability to organize client coverage across product lines and client channels, driving depth of penetration and coordinated, consolidated support models
Highly detail-oriented, with the ability to collaborate cross-functionally to deliver accurate execution and optimal client outcomes
Strong client service orientation, with a consistent focus on responsiveness, follow-through, and stakeholder management
Benefits
The base salary range for this role is $160,000 to $200,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Remote; United States
Workplace: Remote
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
ABOUT CLICKUP
At ClickUp, we're not just building software. We're architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That's why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you'll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that's redefining what's possible!
ABOUT THE ROLE
We are hiring the next generation of product managers. AI has collapsed the work that used to sit between an idea and a working version of it, and for the first time, PMs can be true builders. The PMs who win in this era do not manage the work. They build the product, every day, with their own hands.
A Principal Product Manager shapes high level strategy and product direction at the company level. You make the calls on the hardest product questions we face. Where the converged workspace is going, what AI for work actually looks like in three years, which bets matter. You build to show your thinking, not just describe it, and the argument is stronger when you have already put the idea on screen. You pull together data, customer escalations, support trends, and usage patterns and bring clarity on where we are winning and where to push next. The ways you find to move faster become how PMs across the company work. The stronger your craft, the more your strategy lands.
KEY RESPONSIBILITIES
- Shape ClickUp's product direction at the company level. Own the hardest, most consequential product questions we face and drive them to resolution.
- Define where the converged workspace is going and what AI for work looks like over a multi-year horizon. Hold that picture and make it legible to everyone else.
- Build to prove the point. Prototype the future you are arguing for so the strategy is concrete, not theoretical.
- Synthesize data, customer escalations, usage trends, and market signals into a coherent picture of where we are winning and where we need to move.
- Set the standard for how PMs across the function work. The patterns you invent for compressing your loop become how the whole PM team operates.
- Advise and inform executive leadership on product strategy, major bets, and where the company should and should not invest.
- Represent ClickUp externally on product vision when relevant, including with key customers, analysts, and the broader product community.
- Identify the gaps in our product thinking and build the frameworks that close them.
QUALIFICATIONS
- 8-10+ years in product management, with a clear record of operating at company-shaping scope in a high-growth B2B SaaS environment.
- Deep experience owning the most ambiguous and consequential product decisions, the ones with no obvious answer and real stakes.
- Exceptional ability to synthesize competing inputs, customer signals, business constraints, and technical realities into a clear direction.
- Demonstrated ability to build and evangelize a product vision that earns trust across engineering, design, and executive leadership.
- History of raising the craft of the PMs around you, not just delivering your own output.
- Fluent in data. You define the metrics that matter at the company level and you know when the data is incomplete or misleading.
- Deep command of AI tooling. You are not experimenting with it, you are building with it and setting the example for the function.
- Outstanding written and verbal communicator. You can make a hard argument simply and land it with any audience.
AI PROFICIENCY
- Generate artifacts that accelerate alignment. Leverage AI to draft PRDs, map user flows, validate product launch readiness, synthesize research and customer feedback, produce competitive analyses, and write release notes.
- Prototype and iterate with AI coding tools. Build functional prototypes independently of design and engineering using tools like Cursor or Claude Code.
- QA your own work. Use browser automation tools to test flows, verify edge cases, and confirm what shipped matches what was specced.
- Stay current and apply it. Familiarity with tools like Claude Code, Cursor, Figma AI, and MCP integrations is expected. Actively experiment and fold new capabilities into your workflow.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Location: Canada; United States
Workplace: Remote
ABOUT DOCKER
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
_______________________________________________________________________
The DHI Content team builds and maintains Docker Hardened Images: a catalogue of security-hardened system packages, container images and Helm charts designed to be minimal, up to date and safe to use in security-conscious and regulated environments.
This is a supply-chain and open-source maintainer role rather than a conventional backend engineering role. You will work across upstream OSS projects, package and image definitions, Helm charts, Kubernetes, integration tests, vulnerability remediation and the controls that prove content is ready to publish. The work is broad by design: customers should be able to select hardened packages and images and, where relevant, deploy them through hardened charts without the pieces drifting apart.
We are moving DHI content production towards a machine-first factory. Routine work should begin with a machine-produced change and pass through automated build, test, policy and review controls. Engineers add the most value by handling difficult ecosystems, making security judgements, improving standards and turning repeated human corrections into better tooling. You will use AI-assisted engineering extensively, but remain accountable for the evidence and quality behind every result.
As a Senior Supply Chain Security Engineer, you will own substantial content and improvement work from upstream discovery through release and ongoing maintenance. You will be expected to close the loop on customer and security outcomes, not only submit individual definition changes.
SUCCESS IN THIS ROLE LOOKS LIKE
You will succeed by becoming a trusted end-to-end owner for hardened content. Within your first year, you should have delivered complex new or updated DHI content across packages, images and Helm charts, improved the factory or its quality gates, reduced recurring manual work and raised the capability of the engineers around you.
RESPONSIBILITIES
- Author and maintain definitions for hardened system packages and container images, including build steps, upstream tracking, multi-architecture support and reproducibility controls.
- Adapt and maintain upstream Helm charts so they work correctly with DHI images under non-root, restricted and production-shaped Kubernetes security constraints.
- Track upstream releases, semver patterns, monorepos, dependency chains and breaking changes, then make pragmatic decisions about when to update, patch, pin or deviate.
- Triage and remediate vulnerabilities across OS packages, application dependencies, images and charts, including VEX and no-upstream-fix cases that require explicit security judgement.
- Write and improve Go-based integration tests, validators and policy checks that prove packages, images and charts behave correctly in real environments.
- Review human-authored and machine-authored pull requests against DHI standards, distinguish blocking issues from advice and give contributors a clear path forward.
- Improve the DHI Factory by converting repeated work, review corrections and escaped defects into automation, tests, validators and reusable authoring patterns.
- Help classify work into deterministic, specialist and judgement paths so people spend time where their expertise changes the outcome.
- Partner with Product, Security, Support and customer-facing teams to turn demand and incidents into prioritised content and durable improvements.
- Engage constructively with upstream maintainers when hardened deployment requirements expose issues or useful improvements.
- Participate in the team's paid on-call rotation and drive learning from customer escalations, failed builds and content defects.
- Communicate decisions, risks and progress clearly in a remote, async-first environment.
QUALIFICATIONS
REQUIRED
- Strong experience with containers, Linux and Kubernetes in production or production-shaped environments.
- Practical experience reading, adapting or maintaining Helm charts and diagnosing how chart templates, values and workload security settings affect deployment behaviour.
- Experience maintaining software you did not originate, such as Linux packages, container images, open-source integrations, charts or a comparable downstream distribution.
- Strong YAML and configuration-review skills, including care for conventions, consistency and downstream impact across a large catalogue.
- Working knowledge of container and Kubernetes security, including non-root execution, UID and GID, capabilities, filesystem restrictions, image layers and multi-architecture builds.
- Practical programming ability in Go or a comparable language, sufficient to write and review integration tests, validators and content automation.
- Experience tracking upstream releases and reasoning about semver, breaking changes, dependency graphs and reproducible builds.
- A maintainer mindset: you catch drift, improve patterns for the next contributor and consider the effect of a change across many downstream consumers.
- Familiarity with GitHub-heavy open-source workflows, including pull requests, review, release tracking and upstream contribution.
- Comfort using AI-assisted engineering critically while retaining ownership of security assertions, test evidence and release quality.
- A strong operational mindset and clear written and spoken communication suited to a remote, async-first company.
HELPFUL, BUT NOT REQUIRED
- Experience as a maintainer for Alpine, Debian, Fedora, Wolfi, Homebrew or another package ecosystem.
- Helm chart authorship or meaningful contribution to an upstream chart.
- Experience with SBOMs, VEX, SLSA, Sigstore, cosign, provenance or artefact signing.
- Experience with apk, deb, rpm, Go modules, Maven or Gradle, npm, pip, Cargo or other dependency ecosystems.
- Experience building automation for package, image or chart creation, validation and release.
- Experience with FIPS, FedRAMP, PCI or other regulated and security-conscious environments.
WHAT TO EXPECT
FIRST 30 DAYS
- Build context on the DHI catalogue, its package, image and chart definitions, the DHI Factory and the team's definition of done.
- Pair across both image and Helm chart work and ship a useful production change.
- Learn the build, test, signing, publishing and vulnerability-remediation workflows.
- Take part in reviews and an incident, escalation or failed-build learning session.
FIRST 90 DAYS
- Own a complex image and chart addition or update from upstream analysis through release.
- Resolve a meaningful CVE, dependency or compatibility problem with clear evidence and customer impact in mind.
- Improve at least one factory control, integration test, validator or reusable content pattern.
- Review across artefact types and help another engineer take on a broader piece of work.
ONE YEAR OUTLOOK (FIRST YEAR)
- Be a trusted senior owner across hardened packages, images and Helm charts.
- Deliver material catalogue growth or quality improvements without increasing human effort linearly with demand.
- Reduce recurring manual work by moving a class of changes into a proven automated path.
- Improve DHI's security posture, content availability and release reliability for customers.
- Raise review quality and grow the team's ability to work across artefact and dependency ecosystems.
Docker considers visa sponsorship on a case-by-case basis based on business needs.
Compensation & Equity
Canada: CA$210,627 – CA$341,690 + equity
United States: $154,600 – $250,800 + equity
______________________________________________________________________
POSTING INFORMATION
- Open vacancy: This posting is for an existing open role.
- AI in hiring: Docker may use AI-assisted tools during our recruiting process.
- Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.
______________________________________________________________________
PERKS & BENEFITS
- Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- Home office support – Set up your workspace for comfort and success.
- Technology stipend – Equivalent to US$100 net per month to help support your work.
- Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
- Parental leave – 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
- Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
- Docker swag – Because representing the whale never gets old.
Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.
#LI-REMOTE
Location: London
Workplace: Hybrid
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
Deal Strategy & Structuring
- Structure complex multi-year, multi-product deals with confidence, modelling ARR, TCV and PPU trade-offs across seat tiers, platform fees and discount scenarios
- Approve discount and non-standard term exceptions within your delegated authority without Manager review, and document your reasoning, including for the ones you decline
- Spot structuring risks the AE/CSM did not flag, and map pricing decisions to ARR impact, retention risk and GTM incentive alignment
- Act as the go-to DealHub (CPQ) expert for the EMEA field, answering configuration and pricing questions directly instead of routing them upward
- Peer-review Specialist deal summaries and approval decisions before they reach the field
Order Management & Booking Integrity
- Own the review and booking of signed EMEA deals. Validate contract terms, dates, SKUs and pricing against the order form, and resolve non-standard order structures with judgement rather than escalation
- Approve non-standard booking structures and release blocked orders within your delegated authority
- Work upstream: tell Deal Strategy colleagues and AEs while a deal is still being negotiated if a structure will be unbookable or will create a revenue recognition problem
- Review Specialist bookings ahead of close and sign off their reconciliations
- Manage the month-end close reconciliation for EMEA rather than performing one step of it, and be accountable for Speed to Month Close
- Find the root cause of booking errors and remove the whole category. Build the control that prevents the error class, not just the fix for one instance
Governance & Analysis
- Be the named owner of at least one durable asset, for example a pricing model, the approval matrix, an exception log domain, the order validation rule set or the close reconciliation checklist
- Build and interpret your own analysis instead of requesting it: approval volumes, exception categories, rejection reasons, discount distribution, deal composition, and error categories by root cause
- Quantify recurring patterns (magnitude, source, period) and put policy or control updates in place within your authority, escalating only true architecture questions
- Own one improvement project per quarter with a named, measurable outcome, normally an OKR key result you already own
Stakeholder Partnership
- Act as a commercial co-pilot to EMEA VPs and Directors, joining forecast calls and raising commercial risk before it reaches the inbox
- Explain the why behind approval decisions, and hold the line on a declined exception without damaging the relationship
- Build trust across Finance, Revenue Accounting, Billing, FP&A, Sales Comp and Legal. Be known as the person who unblocks orders, not the person who rejects them
- Run Deal Desk 101 for new AE/CSM joiners within their first 30 days, plus refreshers when deal hygiene slips or policy changes
How We Work: The Four Pillars
01 Know Your Business. Know the EMEA deals that need strategic structuring, and what is landing this quarter that will be messy. Know what a standard deal looks like compared with a real exception, in numbers rather than instinct. Build that picture yourself instead of inheriting it from Clari.
02 Proactive Engagement. Flag risky structures and problem orders days before quarter end, not during it. Bring quantified insights to Sales leaders, for example: "40% of blocked orders last quarter trace to one missing field. Let's make it required in CPQ."
03 Build Deep Relationships. Be the first call on a commercial question, not the last resort. Earn enough credibility that Finance takes your judgement on a grey-area booking without arguing it again.
04 Be a Force Multiplier. Build at least one reusable asset the team depends on. Document booking policy in language the field can follow. Make sure what you learn doesn't stay locked in a single deal.
What We're Looking For
Experience & Technical Skills
- 4+ years in Deal Desk, Revenue Operations, Order Management or commercial finance at a B2B SaaS company, including direct experience of both deal structuring and post-signature booking
- Working knowledge of ASC 606 / IFRS 15 revenue recognition and SOX control requirements. This is required, not a nice-to-have. You can tell when a structure will create a recognition issue before it is signed
- Advanced Salesforce skills: you build your own reports and dashboards and keep opportunity and approval data accurate
- Deep CPQ experience (DealHub, Salesforce CPQ or similar), including billing configuration and how deal setup flows downstream
- Strong modelling in Excel or Google Sheets: ARR/TCV splits, multi-year and ramp scenarios, discount waterfalls
- A track record of making documented exception decisions within delegated authority
What You'll Bring
- Sound commercial judgement in grey areas, with the confidence to approve, decline or reshape a deal and explain why
- Clear, credible communication with VPs, Finance and Legal alike, including the ability to say no and be thanked for it
- Systems thinking: you fix the process, not just the ticket
- Comfort with analysis: in your hands, an insight always comes with a source
- A habit of documenting, coaching and lifting the team around you
- Experience spanning UK, DACH, Nordics and wider European deal cycles
Nice to Have
- NetSuite experience for order management, billing or month-end close
- CLM platforms (Ironclad, LinkSquares, Luminance or similar)
- AWS Marketplace or other cloud marketplace deal and booking mechanics
- Experience leading a Deal Desk, CPQ or quote-to-cash tooling implementation
- Knowledge of EMEA specifics: GDPR data processing terms, EU procurement cycles, local PO and invoicing requirements
Location: Europe; Brussels; Munich; London; Edinburgh; Paris; Berlin; United Kingdom; France; Frankfurt; Germany
Workplace: Hybrid
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
ABOUT NORTH:
North https://cohere.com/north is Cohere's cutting-edge AI workspace platform, designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications.
WHY THIS ROLE?
This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications. As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating AI into critical sectors such as finance, healthcare, and telecommunications.
We’re looking for Software Engineers with Applied AI experience who can own the design, build, and deployment of agentic workflows powered by Large Language Models (LLMs), from early prototypes to production-grade AI agents, to deliver concrete business value in enterprise workflows.
You’ll work closely with customers on real-world business problems, often building first-of-their-kind agent workflows that integrate LLMs with tools, APIs, and data sources. While our pace is startup-fast, the bar is enterprise-high: agents must be reliable, observable, safe, and auditable from day one.
In this role, you will:
- Work closely with our enterprise customers to translate high-value, ambiguous business problems into well-framed agentic workflows with clear success criteria and evaluation methodologies
- Lead the design, build, and delivery of LLM-powered agents that reason, plan, and act across tools, APIs, and sensitive enterprise data sources, with enterprise-grade reliability and performance
- Build and ship features for North, our AI workspace platform, working across the full product lifecycle from conceptualisation through production
- Take ownership of scoping and shaping use cases end-to-end, flexing into whatever technical area the problem demands (including frontend) to drive the most effective solution
- Contribute to shared frameworks and patterns that enable consistent, high-quality delivery across customers and teams
- Drive clarity in ambiguous situations, build alignment, and raise engineering quality across the organization
- Travel up to 20–40% to work on-site with customers and partners
You may be a good fit if:
- You have hands-on experience building and deploying production-grade software in Python; you write clean, testable, observable, scalable code
- You've built and deployed highly performant RAG and agentic applications, including agents that plan and execute multi-step tasks using patterns like ReAct or Plan-and-Execute
- You're deeply familiar with the LLM stack: frontier models, vector databases, and orchestration frameworks
- You have a proven ability to build robust evaluation frameworks, moving well beyond trial and error, to measure agent accuracy, safety, and latency
- You’re experienced working directly with customers and can lead technical discussions with enterprise stakeholders, translating ambiguous business needs into concrete technical specs
- You have experience owning the full scope of a use case end-to-end
- You thrive in fast-paced and ambiguous environments and can execute well even when priorities are shifting
It's a bonus if you have:
- Experience setting architectural standards for AI and agentic systems across distributed teams
- Experience flexing into unfamiliar technical areas, such as frontend, when the problem calls for it
- Exposure to regulated or sensitive industry environments (finance, healthcare, telecoms)
- Experience with enterprise security, compliance, or auditability requirements for AI systems
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Location: Serbia
Workplace: remote
ABOUT YOU
We are seeking a visionary Staff Software Engineer – Identity & Access Management to architect, build, and scale the foundational security layer of our global ecosystem. In this role, you will take full ownership of our authentication and authorization infrastructure, ensuring that millions of users can securely interact with our services. Working at the intersection of security, platform stability, and developer experience, you will lead the design of mission-critical systems—from identity federation and complex token lifecycles to fine-grained access control models.
This is a high-impact position for an engineer who excels in the Golang ecosystem and thrives on the complexity of high-stakes security systems. You aren’t just implementing protocols; you are building a resilient, multi-tenant identity fabric that supports everything from global gaming integrations to sophisticated SaaS architectures. If you have a deep-seated passion for data privacy, a "security-first" mindset, and the technical depth to navigate the nuances of OAuth 2.0, OIDC, and beyond, you will find a home here.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world.
For more information, visit xsolla.com.
QUALIFICATIONS & SKILLS
Core Engineering Excellence
Decade of Experience:
10+ years in backend or systems engineering, with at least 5 years dedicated to the
Identity & Access Management (IAM)
domain.
Golang Mastery:
Expert-level proficiency in Go, with a track record of building high-performance, concurrent, and scalable distributed systems.
Cloud-Native Mindset:
Proven experience deploying and managing services within
Kubernetes
environments (AWS or GCP).
Identity & Security Deep-Dive
Auth Protocols:
Deep architectural understanding of
OAuth 2.0, OIDC, JWT
, and
SCIM
.
Lifecycle Management:
Hands-on experience with identity federation, sophisticated token management, and complex access control flows.
Security First:
Strong grasp of modern security best practices, encryption standards, and secure coding principles.
BONUS POINTS
Advanced Auth Models:
Experience implementing fine-grained access control such as
ReBAC, ABAC
, or utilizing
Open Policy Agent (OPA)
.
Ecosystem Knowledge:
Familiarity with industry-leading identity providers and frameworks like
Ory (Kratos/Keto), Keycloak, Auth0
, or
ForgeRock
.
Scale & Architecture:
Background in building
multi-tenant
architectures, specifically for global SaaS platforms or large-scale Gaming ecosystems.
Community Footprint:
Active contributions to
Open Source
Golang projects or security-focused libraries.
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Yerevan
Workplace: Hybrid
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
🤘 HOW WE DO IT ?
People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values https://alan.com/about/company-culture that guide our approach to work, such as:
🎯 What drives us - We're obsessed with helping members live healthier
- Mission is the Boss: long-term thinking, mission above all else
- Member & customer-led: obsessed with solving problems and delighting users
🏆 How we build excellence - We hire the best and empower them to succeed
- Champions of excellence: extremely high standards and talent density
- Distributed ownership: everyone owns their decisions and results
- Radically transparent: all information accessible, written-first, async decisions
🤝 How we grow together - We improve through honest feedback and bold thinking
- Optimistic alchemy: optimists who collaborate with genuine care
- Empathetic challengers: direct, caring feedback to help each other grow
- Bold contrarians: think differently, try new approaches
⚡ How we move fast — We fight complexity and focus on what matters
- Disciplined execution: decisive action with compounding focus
- Fight for simplicity: high-impact processes, smart frugality
⭐ THE ENGINEERING TEAM ⭐
In our engineering team, we build the infrastructure, interfaces, and applications to provide first-class service to our members, health professionals, and even ourselves!
- Being an engineer at Alan means joining a team of talented, committed and passionate engineers, with a lot of product interaction.
- We move fast, with a lot of ownership, and are proud to tackle big problems!
- Our process is very simple: those who make product decisions are the same ones who build them.
- Our stack is Python/Flask, React, React Native, PostgreSQL.
Want to know more? Read this article https://blog.alan.com/tech-et-produit/engineering-organisation-at-alan if you want to discover how life as an Engineer at Alan and this article https://medium.com/alan/engineering-career-path-at-alan-e5de5c2e740c on our Engineering career path.
🌍 INTERNATIONAL EXPANSION & NEW MARKETS
At Alan, we're on a mission to bring our innovative healthcare model to new countries and scale across Europe and beyond. We're building the foundations for rapid international expansion, creating systems and platforms that can adapt to diverse healthcare markets while maintaining the exceptional experience our members love.
Examples of what you'd work on:
- Build global-first platforms designed for multi-country deployment from day one, creating reusable components and architecture that can be quickly adapted to new markets with different healthcare systems, regulations, and languages
- Launch new countries by designing and shipping core systems for insurance operations, claims processing, member experiences, and provider networks that work across diverse regulatory environments
- Scale payment and billing infrastructure to handle multiple currencies, tax systems, and payment methods while maintaining compliance with local financial regulations
- Design country-agnostic data models that accommodate vast differences in healthcare systems, from network-based models to reimbursement systems, while keeping data consistent and accessible globally
- Create configuration and localization systems that allow new countries to be onboarded in weeks, not months, flexible enough to handle local nuances while maintaining global product standards
- Ship member experiences that feel local while leveraging shared global components, building mobile and web interfaces that adapt seamlessly to different languages, cultures, and healthcare expectations
- Own critical technical decisions as a domain expert, defining how Alan's systems evolve to support 10+ countries while maintaining engineering velocity and system reliability
You'll be joining at a pivotal moment as we accelerate our expansion strategy, with ambitious plans to enter multiple new markets. The systems you build will directly enable Alan's growth from 4 countries to the leading pan-European health partner.
This is a rare opportunity to shape how a fast-growing healthtech company scales internationally. Your work will impact hundreds of thousands of members across multiple countries.
⭐ IS IT YOU WE’RE LOOKING FOR?
We are looking for engineers with 3+ years of experience to help us scale our Engineering community from different perspectives (product, tech, and internal organization-wise):
- You’ll be able to tackle high-impact & high-risk projects involving many engineers.
- You’ll design efficient systems and engineering practices to align with and facilitate interactions between multiple teams/products.
- You’ll have the opportunity to mentor other engineers & lead crews (more details in this article https://blog.alan.com/tech-et-produit/engineering-organisation-at-alan).
- You’ll be able to contribute to hiring your future coworkers and shape candidates’ hiring experience (improving our technical assessment process etc...)
You would be a good fit at Alan if most of this sounds like you:
- Well-versed in Object Oriented Programming such as Python, Java, C#, and enthusiastic about web technologies such as modern Javascript.
- Willing to work in Python/JavaScript (but you don’t need to have experience with those 2 languages!).
- Passionate about building products.
- Self-starting and entrepreneurial.
- Humble and still willing to grow (no matter your seniority!).
- Collaborative, enthusiastic about teamwork, learning, and teaching.
- Fluent in English (no need to speak French!).
For this opportunity, we are aiming to hire within the C-F level range.
But above all, we are looking for high potential and curiosity: make sure to show us this when you apply! Everything else is a bonus.
🙌 PERKS & BENEFITS https://alan.com/en/careers/a/salary-equity
At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
Therefore, we offer:
- Fair rewards. Generous equity packages complement your base salary.
- Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
- All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones.
- Flexible vacation policy and flexible working hours. Organize your time as you wish.
- Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
- Transport. Country-specific commuter benefits.
- Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
- Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture https://alan.com/en/blog/discover-alan/a/alan-culture-excellence-through-coaching.
- Parental leave. Extended parental leave for all new parents.
IMPORTANT NOTE: WE HIRE PEOPLE NOT ROLES.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application!
🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info.
🔄 A quick note about the process
Note: While you're applying for a specific area,, you may join a different engineering team based on where we think you'll have the most impact. Check out descriptions of other areas here https://www.notion.so/alaninsurance/Software-Engineering-Areas-Alan-2c61426e8be7805bacd2cdbc08c32640?source=copy_link.
#LI-DNP
Location: Hong Kong, Hong Kong SAR
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
You will be responsible for product planning and solution design for an enterprise-grade AI Native engineering platform, driving the deep integration of AI Agents, AI Coding, knowledge capabilities, and engineering platform systems. The goal is to build an intelligent product system covering requirement analysis, solution design, development collaboration, testing validation, environment orchestration, and knowledge accumulation.This role serves complex engineering processes and multi-role collaboration scenarios. You are expected to design AI product capabilities that can be embedded into workflows, measured for impact, and continuously evolved in real enterprise environments, enabling the product to scale from pilot adoption to broad organizational rollout.
What You’ll Be Doing
Lead the
product planning, requirement analysis, and solution design
of the AI Native engineering platform, and drive continuous product evolution and adoption.
Develop a deep understanding of the end-to-end engineering lifecycle, and translate the core scenarios and collaboration patterns of product, design, engineering, QA, and operations teams into structured product solutions.
Design
AI Agent capabilities for engineering scenarios
, including requirement analysis, solution generation, coding collaboration, test generation, environment orchestration, and knowledge accumulation.
Drive the integration of AI capabilities with
code repositories,
CI/CD
pipelines, testing platforms, deployment environments, and knowledge platforms
to deliver a unified end-to-end product experience.
Establish mechanisms for
product effectiveness evaluation, user feedback, and continuous optimization
, and support the product’s scale-up from pilot validation to broad adoption.
What We Look For In You
Bachelor’s degree or above
, preferably in Computer Science, Software Engineering, Artificial Intelligence, or related fields.
8+ years
of experience in ToB products, platform products, or intelligent product solutions.
Must have an
engineering background
, such as software development, test development, architecture, or technical product roles, with the ability to work effectively with engineering teams.
Strong understanding of
DevOps
, engineering productivity, software delivery processes, and quality systems
, with the ability to abstract and productize complex workflows.
Solid understanding of
AI Agent product design
, with the ability to design for task execution, workflow orchestration, result validation, and delivery closure.
Familiarity with mainstream AI coding products, with strong hands-on experience or product understanding of
Claude Code
, Codex,
Cursor
, and Copilot
, as well as context engineering, knowledge input, tool integration, human-in-the-loop collaboration, and governance considerations.
Strong structured thinking, cross-functional collaboration, and execution skills; experience with
engineering platforms,
DevOps
platforms, platform products, or intelligent products
is a plus.
Nice to Haves
Experience with products related to
AI Agents, RAG, knowledge graphs, Copilot, or intelligent workflows
.
Experience building
engineering platforms,
DevOps
platforms, or platform products
from 0 to 1 or from 1 to N.
Hybrid background of
engineering-to-product transition
, or contributions to open source, communities, or public thought leadership in AI or engineering productivity.
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependents.
More that we love to tell you along the process!
Please note that Hong Kong is a group-level service hub, and
OKX
does not carry on a business of operating a virtual asset trading platform in Hong Kong.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Americas Remote
Hi, I'm Brian, Senior Director of Engineering at Customer.io. We're looking for experienced engineers who want to own a channel end to end — from the infrastructure that delivers billions of messages reliably, to the product surfaces our customers use to build, send, and analyze their campaigns. You'll work across the stack, bringing both systems thinking and product craft to one of the most technically rich problem spaces in the industry.
You don't need email experience to apply.
We can teach you the email domain. The engineers who thrive here are the ones who love learning a deep problem space, not only the ones who arrive already knowing it.
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.
We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence.
What We Value
Ownership
You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again.
Engineers with product taste
You think like a user, not just an engineer. You care how your systems power real customer value — and how to make them better.
A healthy skepticism for "the way things are done"
You bring rigor and creativity. Best practices matter — but never more than forward motion.
What You'll Do
Build and evolve the frontend experiences customers use to create, preview, and analyze campaigns — editors, configuration, and analytics dashboards
Design and scale backend systems that process high volumes of messages and events: queue management, retry logic, rate limiting, and real-time event pipelines
Build automated systems that respond intelligently to feedback signals from external providers — classification, suppression, throttling, and health scoring
Partner with in-house domain experts to turn their knowledge into automated tooling — you bring the systems skills, they bring the email depth
Instrument and monitor channel health end to end: signal detection, anomaly alerting, and observability
Own problems end to end — from architecture and schema design to testing, deployment, and monitoring
Participate in an on-call rotation as required, supporting the reliability of the systems you build
Share knowledge and raise the bar through short videos, thoughtful writing, and mentorship
Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output
What We're Looking For
7+ years of experience building scalable, distributed systems in Go (or similar statically typed languages)
Experience building product-facing frontend features in React or similar frameworks, with attention to UX quality and polish
Experience building or consuming APIs that handle high-throughput async workloads — event streams, queues, and systems that degrade gracefully under load
Comfort integrating with external systems you don't control — third-party APIs, rate limits, opaque failure modes — and designing for resilience around them
Comfort working in cloud-native environments (AWS, GCP)
Familiarity with relational databases (we use MySQL primarily) and an understanding of performance tradeoffs
Experience with observability tooling and operating production systems
A bias for action over perfection, and pride in owning technical decisions
Nice to have:
Familiarity with email infrastructure — deliverability, authentication standards (SPF/DKIM/DMARC), sender reputation, or high-volume sending
Compensation & Benefits
We believe in transparency. Starting salary for this role is $150,000 - $200,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
. We also offer
16 weeks paid parental leave
,
unlimited PTO
, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.
Application — We review everyone with care. Tell us why you're interested.
Recruiter Call (30 mins) — Let's chat about what you're looking for and how we work.
Hiring Manager Interview (60 mins) - Talk with one of our hiring managers about your working style and a project you've owned end-to-end, plus a short AI-assisted coding exercise.
Technical Interview (60 mins) — A collaborative system design conversation focused on scaling challenges.
Take-Home Assignment — Complete a short, realistic task similar to what you'd work on here.
Assignment Review Call (60 mins) — Walk us through your work and discuss tradeoffs, priorities, and how you'd iterate.
Project Deep Dive (60 minutes: A focused conversation on a technical project you've owned end-to-end, and how you balance planned work against urgent, customer-impacting issues.
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io
recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official
Customer.io
letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact
jobs@customer.io
.
Join us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read and want to build software that makes communication better for everyone — apply now.
Location: San Francisco; Remote; Toronto; New York; Montreal
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
As a Site Reliability Engineer at Baseten, you'll define and codify the gold standards of day 2 operations for our ML infrastructure platform. You'll envision and build robust systems, processes, automations, and observability tooling that keep our platform reliable at scale — and that empower the broader organization to operate confidently.
You'll work closely with engineering, forward-deployed and product teams: learning from recurring failure patterns, turning tribal knowledge into automated mitigations, and raising the operational floor for the entire company.
EXAMPLE INITIATIVES
You'll work on projects like these as part of the SRE team:
- Improve Baseten SRE Practices, by instrumenting SLOs and SLIs, improving alerting and observability for all services.
- Building AI-assisted tooling for incident triage and response.
RESPONSIBILITIES
- Own the reliability of Baseten's multi-cloud Kubernetes infrastructure, including incident response, post-mortems, and remediation tracking.
- Build and maintain observability infrastructure — metrics, logging, dashboards, and alerting — as code.
- Author, validate, and improve runbooks for recurring failure patterns, ensuring they're structured for low-context, safe execution.
- Identify high-frequency failure patterns and convert them into automated mitigations or self-healing automations.
- Diagnose and resolve runtime issues related to latency, memory behavior, GPU utilization, concurrency, and model lifecycle management.
- Define and instrument SLOs and SLIs across customer workloads and internal services.
- Navigate ambiguity, make principled tradeoffs, and avoid unnecessary complexity in the systems you build and the processes you define.
REQUIREMENTS
- Extensive hands-on experience with Kubernetes (multi-cloud experience across EKS, GKE, or similar is a strong plus).
- Experience in building and maintaining scalable infrastructure.
- Strong foundation in observability tooling: metrics (VictoriaMetrics, Prometheus), logging (Loki, ELK), dashboards (Grafana), and alerting pipelines. Observability-as-code experience is a plus.
- Experience with infrastructure-as-code (Terraform, Helm) and GitOps workflows (Flux CD, ArgoCD).
- Experience writing and improving runbooks, leading incident response, and doing post-mortem analysis.
- Comfort working at the intersection of engineering and operations — you write code, but you also think deeply about process, escalation paths, and operational leverage.
- Familiarity with incident management platforms (incident.io http://incident.io or similar) is a plus.
- No prior ML experience required, but curiosity about how ML models are deployed and served at scale will serve you well.
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Salt Lake City, Utah, United States
About the Role
iCapital is seeking a Senior UX Writer to enhance the user experience across the iCapital platform by crafting clear, engaging, and user-centered content across all products. This role plays a critical part in shaping how users interact with experiences, including AI-driven capabilities, by defining intuitive inputs and ensuring clear, consistent outputs. The ideal candidate will collaborate closely with cross-functional partners, including product leadership, to elevate content standards and ensure users navigate the platform with clarity and confidence.
This individual will operate as both a hands-on contributor and a strategic leader, helping to shape and scale the design system content guidelines and governance frameworks while supporting the complexity of a multi-language, multi-currency product environment.
Responsibilities
Operate as both a hands-on contributor and a strategic leader.
Create clear, consistent, and user-centered content that guides clients through complex application workflows, subscription and onboarding journeys.
Drive content design leadership by shaping and evolving iCapital design system writing style guides, reusable patterns, and governance frameworks to ensure consistent, multi-language and multi-currency experiences across platforms.
Guide content recommendation through design critiques, content reviews, and collaborative workshops.
Ensure all content aligns with accessibility standards, regulatory guidelines, and plain-language best practices.
Manage multiple priorities and deliver high-quality content solutions.
Collaborate cross-functionally with the UX, Product, Legal and Compliance teams and business stakeholders to translate requirements into effective content solutions.
Qualifications
7+ years of experience in UX writing, content design, or digital product content strategy
Bachelor’s degree in English, communications, journalism, UX design, human-computer interaction, or a related discipline, or equivalent experience with financial services, or other regulated industries
Demonstrated experience designing application flows, subscriptions, onboarding journeys, and user guidance for digital products
Provide clear, user-focused writing for complex systems or enterprise applications
Experience developing and building design systems, content standards, and governance frameworks
Proficiency with collaboration and design tools such as Figma, Confluence, or similar platforms
Strong stakeholder management and cross-functional collaboration skills
Experience working in fast-paced product environments
Familiar with accessibility standards such as WCAG 2.1 AA and inclusive design principles
Experience working with AI-assisted content tools
Experience working within legal, regulatory, and compliance review processes, collaborating closely with cross-functional teams to ensure designs meet approval requirements
Portfolio, website, or any other relevant link to your work in your resume is required
Benefits
The base salary range for this role is $125,000 to $150,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: The Americas; Costa Rica; Tampa; Charlotte; Nashville; Brazil; Atlanta; Colombia; Philadelphia; Pittsburgh; Canada; Mexico
Workplace: Remote
✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY
The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere.
We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing:
- Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time
- Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek
- A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance
- The only B Corp-certified global employment platform ~ independently verified since 2023
Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one.
And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply.
THE ROLE
Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be based within -3 / - 8 UTC (Americas) as you will be supporting the Americas region.
We are seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As a Customer Success Manager (CSM), you will play a pivotal role in managing relationships with our diverse customer base, ensuring their success and satisfaction with our platform and services. This position offers an exciting opportunity to work in a fast-paced environment, collaborate cross-functionally, and make a significant impact on the customer experience.
Our Customer Success POD is a dynamic and tightly-knit group committed to crafting a seamless customer journey. As a member of this team, you will be part of a collaborative environment where ideas flourish, and each team member's input is cherished. We foster a culture of continuous learning and growth, encouraging every team member to contribute their unique skills and perspectives to our shared goals. By joining our Customer Success POD, you'll become part of a supportive community that thrives on innovation, excellence, and a steadfast commitment to customer satisfaction.
KEY RESPONSIBILITIES
- Proactively manage and nurture relationships with a portfolio of customers, ensuring high engagement and satisfaction levels.
- Responsible for addressing and managing customers' health cases assigned to them.
- Respond to customer inquiries and requests within the Success scope, providing timely and effective solutions.
- Conduct enablement sessions, product demos, and escalation calls with customers to drive adoption and address challenges.
- Manage customer escalations and collaborate cross-functionally to resolve issues and ensure customer satisfaction.
- Utilize data-driven insights to understand customer needs and preferences, advocating for their interests within the organization.
- Identify opportunities for improvement and scalability in customer success processes, contributing ideas and solutions to enhance customer health.
- Lead and participate in cross-functional projects aimed at improving customer engagement and satisfaction.
- Act as the primary point of contact for internal teams, addressing and prioritizing requests from Sales, Support, and other departments.
- Collaborate with the Sales team to ensure customer retention, particularly in churn-risk situations.
- Collaborate with Treasury on payment collection for late-paying customers
- Work closely with Product, Sales, Support, and Marketing teams to ensure customers receive comprehensive support and maximize the value of our platform.
- Stay abreast of product updates and industry trends, continuously enhancing your skills and knowledge to better serve our customers.
REQUIREMENTS
- Minimum of 2 years of experience in a Customer Success, Account Manager or quota-carrying role, preferably in a SaaS or technology company.
- Proven track record of managing multiple customer relationships and driving customer success initiatives.
- Ability to effectively manage customer expectations and any conflicts should they arise.
- Exceptional communication skills, both verbal and written.
- Strong interpersonal skills with the ability to build rapport and trust with customers.
- Analytical mindset with the ability to leverage data to drive insights and decision-making.
- Cross-functional collaboration skills with experience working across departments to achieve common goals.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Strong organizational skills and attention to detail.
- Passion for customer advocacy and commitment to delivering exceptional service.
- Willingness to continuously learn and upskill to keep pace with product advancements and industry trends.
- Proficiency in Zendesk, Asana, Notion, and Slack is a bonus.
ATTRIBUTES THAT ARE NOT REQUIRED (BUT ARE A BONUS)
- Experience in the HR industry and employment practices spanning multiple countries
YOU'LL ALSO NEED
- A reliable home internet connection (or be able to get one)
- Proficiency in both written and spoken English language is required
HOW WE WORK TOGETHER AT OYSTER
Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team.
Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us.
HOW YOU WORK
With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster:
- Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.
- Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.
- Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service.
- Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options.
- Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.
- WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.
✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE
We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment.
Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations.
Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.
Location: Bratislava, Slovakia; Banská Bystrica, Slovakia
Workplace: remote
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are looking for a highly experienced
Staff Software Engineer
to join a fast-growing engineering organization focused on shared capabilities and commercial services. In this role, you will contribute to the evolution of core product and engineering capabilities that power a global portfolio of products and services.
This is an opportunity to work on strategic, high-impact initiatives while helping shape engineering standards, architecture, and best practices across multiple domains. The ideal candidate is passionate about scalable backend systems, product engineering, technical leadership, and hands-on software development.
Responsibilities
Lead technical decisions for major platform capabilities and translate business needs into practical technical roadmaps.
Serve as a domain expert, defining scalable and maintainable domain boundaries and service architectures.
Design, build, and evolve backend capabilities and APIs across multiple systems and domains.
Take ownership of end-to-end product features, including scalability, reliability, and operational excellence.
Drive engineering best practices through hands-on coding, mentorship, and technical leadership.
Collaborate closely with product, engineering, and business stakeholders to deliver impactful solutions.
Communicate complex technical concepts clearly to both technical and non-technical audiences.
Promote modern software engineering practices including Domain-Driven Design (DDD), SOLID, GRASP, and API-first architecture.
Proven experience delivering large-scale, customer-facing software products.
Strong expertise in backend services, distributed systems, and application/data integration.
Hands-on experience applying Domain-Driven Design (DDD) and API-first principles within multi-tenant platforms.
Strong full-stack engineering background with deep understanding of software design patterns and best practices.
Proficiency in TypeScript and Node.js preferred, or strong experience with backend technologies such as Java, .NET/C#, Kotlin, Python, or Go.
Ability to translate product requirements into scalable technical designs and implementation roadmaps.
Strong ownership mindset with the ability to drive projects end-to-end.
Nice to Have
Experience with AWS cloud architecture and infrastructure design.
Exposure to LLMs or AI-related technologies.
Experience working on platform or shared-service architectures.
What’s Offered
Competitive salary.
Flexible and supportive work environment.
Career growth and continuous learning opportunities.
International team events and company gatherings.
Opportunity to work alongside highly skilled engineers and technical leaders.
Inclusive and collaborative culture that values diverse perspectives and experiences.
Location: Bratislava, Slovakia; Banská Bystrica, Slovakia
Workplace: remote
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking
Senior Engineering Manager
to join one of our
clients
' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Your Impact:
Lead multiple squads working with our talented team of Engineering Managers, coaching them to raise the bar on delivery, communication, and technical decision-making.
Set and steer technical strategy across the product area and keep roadmaps on track.
Align across the Gaming pillar partnering with engineering leaders to ensure our teams work efficiently and drive consistent standards.
Drive clarity through data to support prioritisation and planning.
Partner with Product and commercial stakeholders to iterate and deliver measurable improvements in customer value and business performance.
What You'll Bring:
Proven experience as a Senior Engineering Manager / Head of Engineering / Group EM (or equivalent)
Strong architecture and systems judgement, able to challenge proposals, weigh trade-offs, and guide multi-team technical direction without being hands-on day-to-day.
Experience running multiple teams working on different priorities, maintaining momentum and alignment.
Deep understanding of product development lifecycle in a product-led environment.
Nice-to-haves:
Experience in Gaming or consumer products.
Familiarity with modern web stacks (our Gaming stack includes Node and React) and cloud platforms.
Why us?
1.Super smart colleagues to work alongside and learn from, with company-wide team-building events twice a year, including great entertainment, catering, and accommodation in a beautiful hotel.
2.Engaging development opportunities at all levels.
3.Tailored flexibility for your work-life balance.
4.Exciting global events, where we unite in person to ignite our shared passion and unveil the exciting strategies for the year ahead!
5.Unlock your full potential by joining the team. To support you on this journey, we provide an extensive array of benefits and perks, as outlined in our global offerings above. For country specific benefits please reach out to your talent partner.
УдалённоseniorГеография найма не уточнена
ОфисseniorSan Francisco, CA
УдалённоJapan
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УдалённоseniorUnited States; Hybrid flexibility (San Ramon, CA HQ) or remote for exceptional candidates
New York, New York, United States
УдалённоRemote; United States; ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com