Location: Greater Nashville Area
Workplace: onsite
About the Opportunity:
IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.
This role balances the thrill of direct, consultative sales with the stability of consistent account management.
In this role, you will:
Drive NRS Product Sales:
Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
Manage an Assigned Route:
Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.
Open New Retail Doors:
Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.
Onboard & Support Customers:
Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.
Handle Operations & Inventory:
Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.
What we are looking for:
Experience:
1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
Language:
Bilingual professionals with fluency in both
English and Spanish
are highly preferred to support our diverse customer base.
Mobility:
Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.
Tech Savvy:
Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.
Traits:
A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.
We offer you:
Competitive Base Salary + uncapped commission structure.
Comprehensive mileage and gas reimbursement program.
Paid on-the-job training on both NRS tech products and IDT telecom services.
Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).
At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT’s mission of enabling our customers to keep in touch and share resources with their friends and family around the world.
IDT is listed on the NYSE, employs over 1800 people across 20+ countries, and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.
Our National Retail Solutions brand provides a sales management system and POS equipment for small and medium-sized businesses. With the help of NRS, business owners can address a management problem: the product integrates advertising, data analysis, and payment processing.
Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits
Location: Greater Memphis Area
Workplace: onsite
About the Opportunity:
IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.
This role balances the thrill of direct, consultative sales with the stability of consistent account management.
In this role, you will:
Drive NRS Product Sales:
Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
Manage an Assigned Route:
Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.
Open New Retail Doors:
Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.
Onboard & Support Customers:
Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.
Handle Operations & Inventory:
Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.
What we are looking for:
Experience:
1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
Language:
Bilingual professionals with fluency in both
English and Spanish
are highly preferred to support our diverse customer base.
Mobility:
Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.
Tech Savvy:
Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.
Traits:
A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.
We offer you:
Competitive Base Salary + uncapped commission structure.
Comprehensive mileage and gas reimbursement program.
Paid on-the-job training on both NRS tech products and IDT telecom services.
Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).
At IDT, we understand the challenge of being apart from those who matter most. Communicating, transferring money, and mobile phone service must be safe, simple, and affordable. Our flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT’s mission of enabling our customers to keep in touch and share resources with their friends and family around the world.
IDT is listed on the NYSE, employs over 1800 people across 20+ countries, and has revenues in excess of $1.5 billion. Since 1990, IDT Telecom has remained a pioneer in Prepaid VoIP and UCaaS telephony. Today, we are an industry leader in prepaid communication and payment services and are one of the world's largest international voice carriers.
Our National Retail Solutions brand provides a sales management system and POS equipment for small and medium-sized businesses. With the help of NRS, business owners can address a management problem: the product integrates advertising, data analysis, and payment processing.
Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits
Location: Oklahoma City, OK 73008
Workplace: hybrid
About the Opportunity:
IDT’s Retail division is looking for an energetic, hybrid Retail Account Manager (RAM). In this role, you won't just manage a route—you will be a growth partner for small businesses. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.
This role balances the thrill of direct, consultative sales with the stability of consistent account management.
In this role, you will:
Drive NRS Product Sales:
Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
Manage an Assigned Route:
Develop and execute a weekly cycle to visit retail stores on a regular basis, ensuring high customer satisfaction and identifying upsell opportunities.
Open New Retail Doors:
Actively prospect and go door-to-door to expand IDT and NRS presence in your territory.
Onboard & Support Customers:
Drive the merchant application process, help store owners understand how to use our services effectively, and provide light troubleshooting/tech support on equipment.
Handle Operations & Inventory:
Manage sales, cash/payment collections, and telecom card inventory using IDT's accounting system.
What we are looking for:
Experience:
1–2 years of experience in retail sales, outside sales, or customer-facing roles. Prior exposure to Merchant Services, POS implementation, or route sales is a major plus.
Language:
Bilingual professionals with fluency in both
English and Spanish
are highly preferred to support our diverse customer base.
Mobility:
Must have a valid driver's license, a reliable car, and a willingness to travel door-to-door within your assigned territory daily.
Tech Savvy:
Comfortable using basic MS Office, CRM tools, tablets, and Bluetooth equipment.
Traits:
A resilient "people person" with sharp attention to detail, strong presentation skills, and the ability to multitask in a fast-paced entrepreneurial environment.
What we offer:
Competitive Base Salary + uncapped commission structure.
Comprehensive mileage and gas reimbursement program.
Paid on-the-job training on both NRS tech products and IDT telecom services.
Excellent benefits package (Medical, Dental, Vision, Life Insurance, 401k with employer match, and PTO).
About us: IDT is a Communications and Money Transfer company founded in 1990 and headquartered in Newark, New Jersey. IDT is an industry leader in prepaid communication, money transfer, and payment services and one of the world's largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20+ countries, and have over $1.5 billion in revenues. Our flagship brand, Boss Revolution, includes Money Transfer, International Calling, and Mobile Top-Up services and supports IDT's mission of enabling people to keep in touch and share resources with family and friends worldwide. Join us!
Company: IDT Corporation / National Retail Solutions (NRS) Location: [Insert Territory/Location] Compensation: Competitive Base Salary + Commissions + Mileage/Gas Reimbursement & Full Benefits
Location: United States, San Mateo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Sr. Manager, Legal Technology Services
San Mateo, CA
ROLE OVERVIEW
The Senior Manager, Legal Technology Services (LTS) will establish and lead a dedicated team within IT Foundational Services (ITFS), part of Digital, Technology and Information, Services (DTIS). The team will support the global Legal, Public Policy & Environment, Social & Governance (LPPESG) organization by providing the technical structure, administration, development, integration and support required to operate the legal technology portfolio reliably and at scale. Reporting to the Vice President of ITFS, with a dotted-line relationship to the Director of Legal Operations, this leader will oversee team development, technical delivery and production services across the portfolio.
KEY RESPONSIBILITIES
The Senior Manager will be responsible for standing up the LTS function and lead the phased transition of technology services from Legal Operation to LTS. The leader would balance people leadership, technical delivery and operational accountability across four areas.
Build and Lead Legal Technology Services
Build, coach and develop a team of legal technology engineers and service professionals responsible for solution delivery and production support.
Define the function's operating model, service catalog, engagement approach, technical standards and service-management practices.
Set team objectives and performance expectations, build team capabilities, and align delivery with Legal Operations through the dotted-line relationship to the Director of Legal Operations.
Foster a culture of customer focus, inclusion, technical excellence and continuous improvement.
Lead Technical Delivery and Platform Lifecycle
Provide technical leadership across Contract Lifecycle Management (CLM), Document Management System (DMS), Knowledge Management/Search, matter management/Entity Lifecycle Management (ELM), eBilling, Intellectual Property (IP) management, litigation and eDiscovery, legal hold, workflow, compliance, analytics and emerging legal technologies.
Own the technical lifecycle of legal platforms from architecture and design through configuration, development, integration, deployment, optimization, support and retirement.
Maintain an integrated view of platform dependencies, lifecycle risk, technical debt and opportunities for standardization or consolidation.
Translate approved product roadmaps into technical plans, estimates, sequencing and engineering capacity requirements aligned with enterprise standards.
Lead complex global implementations from solution architecture and system design through deployment, stabilization and transition to support.
Oversee integrations, data migration, testing, release management and implementation readiness across platforms and geographies.
Ensure solutions meet enterprise architecture, security, privacy, data governance and technology standards while addressing requirements specific to the Legal organization.
Ensure Secure and Reliable Operations
Own the technical health, reliability and performance of the legal technology portfolio.
Establish production support, monitoring, incident and escalation management, problem management, root-cause analysis, release controls and operational service metrics.
Develop plans for platform resilience, scalability, and recoverability, supported by documentation and knowledge transfer that reduce key-person dependencies.
Partner with DTIS infrastructure, service management, security, data and engineering teams to ensure legal technology solutions meet enterprise requirements and make effective use of shared capabilities.
Partner, Innovate and Influence
Build trusted relationships across Legal, Legal Operations, DTIS, Architecture, Information Security, Privacy, Procurement, Finance and other enterprise functions; drive outcomes through influence in a matrixed organization.
Partner with Legal practice teams as business subject-matter experts and Legal Operations as product owners to translate approved requirements into technology solutions, clearly communicating technical options, dependencies, risks and trade-offs.
Provide technical evaluation and enablement for approved uses of artificial intelligence, including generative AI, across legal workflows, systems, data and knowledge, ensuring solutions are secure, governed, scalable and maintainable.
Required Experience and Qualifications
Bachelor’s degree or equivalent practical experience.
10+ years of experience in legal technology, enterprise applications, technology consulting or a related field, including significant experience delivering legal technology solutions in complex organizations.
5+ years of experience leading technical teams, with direct people-management responsibility and accountability for both solution delivery and production services.
Demonstrated experience across several areas of the enterprise legal technology landscape.
Proven success leading large-scale, global technology implementations across architecture, integrations, data migration, testing, deployment and stabilization in a matrixed enterprise.
Strong understanding of enterprise application architecture, SaaS and cloud technologies, APIs and integrations, identity and access management, data management, information security and service management.
Strong technical planning, capacity management, stakeholder management and executive communication skills, with the ability to build cross-functional partnerships and influence without direct authority.
Preferred Qualifications
Experience within a global corporate legal department, legal operations organization, legal technology company or consulting organization with significant enterprise legal technology responsibility.
Experience modernizing fragmented or decentralized legal technology environments and establishing service management disciplines, service-level agreements, operational KPIs and governance.
Experience with legal data architecture, analytics, workflow automation, enterprise integrations and AI and generative AI solutions.
Professional involvement in relevant industry associations, such as the Corporate Legal Operations Consortium (CLOC) or Association of Corporate Counsel (ACC), or relevant certifications in legal operations, legal innovation or legal technology.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$198,600
—
$297,800 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Romania; Brazil; Peru; Sweden; Colombia; Argentina; Cyprus; South Africa; Czech Republic; Hungary; Mexico; Chile; Poland; Bulgaria
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Our Platform and Core Engineering teams build the systems that make Kraken secure, resilient, and scalable. Their impact isn’t measured by customer-facing features, but by the strength, correctness, and leverage of the foundations they create. These teams power Kraken systems behind the scenes — enabling product teams to move fast while meeting the highest standards for reliability, compliance, and security.
Engineers design shared services, internal platforms, and critical infrastructure that support company-wide initiatives. They optimize for safety, scalability, observability, auditability, and operational excellence — often operating in regulated, security-sensitive, and risk-heavy environments where precision matters.
We’re looking for engineers with deep systems ownership and an architecture-first mindset — builders who take pride in long-lived services, thrive in complex environments, and are motivated by strengthening the backbone of the crypto ecosystem.
THE OPPORTUNITY
- Design and implement robust Rust services and foundational libraries that power Kraken’s core infrastructure, prioritizing correctness, security, and long-term maintainability.
- Write reusable, testable, and highly efficient code built for scale, observability, and operational resilience in production environments.
- Collaborate on large-scale distributed systems architecture, shaping low-latency, fault-tolerant services that support global trading and internal platforms.
- Work alongside hundreds of experienced Rust engineers, contributing to a high-bar engineering culture grounded in ownership, rigor, and craftsmanship.
WHAT YOU BRING
- 7+ years of software engineering experience
- Experience building and scaling shared systems, internal platforms, and supporting multiple product roadmaps
- Proficient in writing network services or asynchronous code in Rust
- Have a security-first mindset during system design to ensure robustness
- Demonstrate the ability to autonomously debug issues across the stack (OS, network, application)
- Apply a solid understanding of distributed systems and technologies, including RPC protocols, Kafka, and Event-Driven Systems, to design scalable solutions
- Collaborate effectively with product teams to gather requirements and constraints for designing appropriate systems
- Take complete end-to-end ownership of systems and libraries
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: Ireland; United Kingdom
Workplace: Remote
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
ABOUT CLICKUP
ClickUp is the everything app for work, built to help teams plan, collaborate, and execute in one place. Our customers rely on ClickUp to simplify complexity, move faster, and build better operating systems for work across teams.
THE ROLE
We’re hiring a Senior Technical Account Manager, Strategic Services to partner with strategic customers as they implement, expand, and mature their use of ClickUp. This role sits within Professional Services and is ideal for someone who can blend customer leadership, workflow design, technical problem solving, and practical change management.
You’ll help customers move from fragmented processes to scalable ways of working in ClickUp. That means leading complex implementations, guiding adoption across multiple stakeholder groups, identifying opportunities for automation and AI, and helping customers realize measurable business value from the platform.
WHAT YOU’LL DO
LEAD STRATEGIC IMPLEMENTATIONS AND CUSTOMER TRANSFORMATIONS
- Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.
- Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp.
- Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units.
- Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down.
DRIVE ADOPTION, VALUE REALIZATION, AND ACCOUNT HEALTH
- Partner closely with customer stakeholders to define success measures, adoption milestones, and practical next steps.
- Translate customer goals into clear execution plans that improve adoption, stakeholder engagement, and long-term platform value.
- Use usage signals, customer feedback, and business context to identify risks early and build recovery or acceleration plans.
- Support strategic business reviews and customer conversations with a clear point of view on progress, opportunities, and priorities.
DESIGN SCALABLE SOLUTIONS, AUTOMATION, AND AI USE CASES
- Turn complex business needs into thoughtful ClickUp solutions using workflows, structure, automations, reporting, and process best practices.
- Recommend when to standardize, when to keep flexibility, and how to balance technical ambition with customer readiness.
- Identify practical automation and AI opportunities that improve customer outcomes instead of creating unnecessary complexity.
- Help customers operationalize new ways of working by pairing solution design with enablement, change management, and adoption support.
PARTNER ACROSS TEAMS TO SOLVE COMPLEX CUSTOMER PROBLEMS
- Act as a trusted advisor to customer admins, operators, and executive stakeholders.
- Coordinate effectively with Customer Success, Sales, Product, Support, and other internal partners to keep customer work moving.
- Escalate thoughtfully, communicate clearly, and maintain ownership even when multiple teams are involved.
- Bring customer feedback and recurring pain points back to internal teams to improve product usage, delivery patterns, and customer outcomes.
WHAT WE’RE LOOKING FOR
REQUIRED QUALIFICATIONS
- Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function.
- Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders.
- Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions.
- Excellent customer communication skills, including confidence with both hands-on operators and executive stakeholders.
- Strong judgment in ambiguous environments, with the ability to prioritize, simplify complexity, and keep momentum through change.
- A clear ownership mindset and track record of driving outcomes rather than operating reactively.
PREFERRED QUALIFICATIONS
- Experience with work management, workflow automation, collaboration, CRM, ITSM, or adjacent SaaS platforms.
- Comfort recommending or deploying automation, reporting, and AI-enabled workflow improvements.
- Experience managing strategic or enterprise customer relationships where adoption, governance, and value realization mattered as much as configuration.
- Exposure to change management, customer enablement, or consulting-style discovery and solutioning.
- Ability to influence cross-functional teams without direct authority.
LOCATION
- This role is approved for hiring in Ireland.
- Please confirm any remote, hybrid, travel, or time-zone expectations during the hiring process.
WHY THIS ROLE IS COMPELLING
This is a high-impact opportunity for someone who enjoys combining customer strategy, technical solutioning, and execution. You’ll help strategic customers transform how they work, while shaping scalable delivery patterns inside a fast-moving environment where adoption, workflow design, automation, and AI all matter.
#LI-SO1
#LI-remote
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Задачи:
— Выступать экспертом по управлению сервисами (инцидент-менеджмент, on-call, IDP, управление работой, автоматизация рабочих процессов, Agent Builder и операционная автоматизация) для команд адвокации и инженерии Datadog
— Создавать контент в различных форматах для укрепления репутации Datadog как лидера в DevOps, мониторинге, наблюдаемости и безопасности: демонстрации, публичные выступления, блоги, документация, вебинары, open source, исследовательские отчеты и др.
— Сотрудничать с командами продуктовой инженерии для создания убедительных демонстраций и обучать внутренние инженерные команды эффективной коммуникации и презентациям
— Взаимодействовать с open source сообществами для продвижения ключевых сообщений на рынке и разработки новых интеграций для Datadog
— Вносить вклад в продукт через обратную связь (баги или предложения по улучшению), документацию или код
Требования:
— Около 5+ лет опыта работы платформенным инженером, инженером по надежности сайта, DevOps-инженером или разработчиком ПО с практическим опытом реагирования на инциденты и поддержки продакшн-систем в сложных ИТ-средах
— Глубокое понимание основных практик управления сервисами (инцидент-менеджмент, on-call, пост-инцидентные обзоры, SLO), опыт работы с инструментами Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, Cortex или аналогичными, умение решать операционные задачи в организациях разного размера
— Страсть к решению организационных, а не только технических проблем, и опыт широкого распространения знаний
— Около 2+ лет опыта в сторителлинге и создании привлекательного контента: письменные материалы, выступления на конференциях (SREcon, DevOpsDays, SREday), проведение воркшопов, стримы, видео, участие в open source и сообществах
— Наличие публичных примеров работ: статьи, блоги, демонстрации, записи презентаций на технические темы
— Уверенное владение как минимум одним языком скриптов и программирования (Node.js, Python, Go, bash), опыт работы с API и современными инфраструктурами (IaaS, контейнеры)
— Самостоятельное изучение новых технологий и языков
Плюсы:
— Опыт работы с ITSM платформами (ServiceNow, Jira Service Management)
— Активное участие в сообществах SRE, DevOps или инцидент-менеджмента
Условия:
— Конкурентный пакет льгот и бонусов
— Акции для новых сотрудников (RSU) и программа покупки акций сотрудниками (ESPP)
— Возможности карьерного роста
— Обучение продукту и пространству
— Лучший в своем классе онбординг
— Внутренние программы наставничества и поддержки
— Дружелюбная и инклюзивная рабочая культура
Пакет льгот может варьироваться в зависимости от страны и типа занятости.
Компания предлагает конкурентоспособную зарплату и пакет акций, включая переменную часть. Фактическая компенсация зависит от навыков, квалификации и опыта кандидата. В пакет входят медицинское страхование, стоматология, планирование семьи, поддержка психического здоровья, пенсионный план 401(k) с соответствием, оплачиваемый отпуск, компенсация фитнеса и скидки на покупку акций.
Location: United States, San Mateo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Sr. Manager, People Technology and Services
San Mateo, CA
Role Overview
Sony Interactive Entertainment LLC seeks a Sr. Manager, People Technology and Services in San Mateo, CA to partner closely with customers to drive and prioritize the HCM, Compensation, Time and Absence, Security and Integrations technology roadmap and identify level of effort and proactively engage resources required for each project.
Requirements
Master’s degree in Information Systems, Computer Science or related field or equivalent and five (5) years of experience in HR Technology architecting scalable HR technology solutions across global organizations; leading cross-functional technical teams and defining and executing multi-year HR technology roadmaps aligned to business strategy; partnering with senior HR and business stakeholders to translate program requirements into Workday solutions; overseeing full lifecycle system implementations, including discovery, requirements, design, UAT, change management, and deployment; managing complex Workday enhancement portfolios, prioritization frameworks, and Agile delivery methodologies; establishing KPIs, measure adoption, drive continuous improvement, and ensure operational excellence; conducting retrospectives, portfolio reviews, and long-term capability planning; directing ownership of SOX audits and designing controls, reporting frameworks, and evidence packages to maintain compliance; providing guidance on new capabilities, AI-driven enhancements, and process optimization in HR Technology; and in executing duties, working with Workday HCM configuration across Core HCM, Compensation, Absence, Security, and Reporting; Workday Integrations, including Workday Studio, EIB, PICOF/PECOS, REST and SOAP APIs; system governance, release management, performance testing, audit processes, and SOX-compliant controls; and Workday security models, role-based access controls, and data privacy requirements.
Telecommuting and/or working from home may be permissible pursuant to company policies.
Please refer to our
Candidate Privacy Notice
for more information about how we process your personal information, and your data protection rights.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click
here
to learn more.
The estimated base pay range for this role is listed below.
$242,050.00 – $284,900.00/year
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia
We are looking for a Hospitality & Retail Services Coordinator to support the daily operations of hospitality, retail, and catering services. The role involves coordinating service providers, monitoring service quality and HSE compliance, supporting events and promotions, and ensuring a high level of customer satisfaction across campus facilities.
Key Responsibilities
Coordinate daily hospitality, retail, and catering operations to ensure smooth service delivery.
Liaise with service providers and internal teams to maintain service quality and operational standards.
Conduct regular inspections of hospitality, retail, and catering facilities.
Monitor compliance with health, safety, hygiene, and contractual requirements.
Support retail merchandising, catering menus, promotions, and service improvement initiatives.
Assist with retail and catering contracts, lease agreements, and vendor coordination.
Organize and support community events, pop-up shops, and catering activities.
Monitor inventory, stock levels, budgets, and operational costs.
Gather customer feedback and assist in resolving service issues and complaints.
Track and close inspection findings through the Salute system.
Provide operational support for future hospitality and retail developments.
Requirements
Requirements
Bachelor’s degree in Hospitality Management, Business Administration, Retail Management, or a related field.
3–5 years of relevant experience in hospitality, retail, catering, or related operations.
Experience in hospitality operations, service quality, inspections, and HSE compliance.
Experience coordinating vendors, service providers, or outsourced operations.
Knowledge of inventory control, contracts, budgets, and customer service.
Strong organizational, multitasking, and problem-solving skills.
Good communication skills in English and Arabic, both written and spoken.
Proficiency in Microsoft Office and service management systems.
Ability to work effectively with internal teams, vendors, and stakeholders.
Location: Remote, Canada; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Senior Professional Services Technical Architect, Security at GitLab, you'll lead the design and implementation of secure enterprise solutions for Professional Services clients across AMER. You'll assess complex security architectures, guide security tool and CI/CD migrations, including legacy tools such as Jenkins, and implement GitLab security capabilities to help customers meet compliance frameworks such as NIST 800-53, ISO 27001, and SOC 2. This role requires depth in secure reference architecture design across cloud security, identity management, vulnerability management, and deployment choices such as GitLab SaaS and Self-Managed, as well as the judgment to translate that depth for engineering and executive audiences.
Working closely with Professional Services Engineers, Engagement Managers, and Program Managers, you'll provide technical leadership throughout the Professional Services engagement lifecycle, from pre-sales security scoping through delivery and enablement.
What you'll do
Design and lead secure GitLab solution implementations for Professional Services client engagements, including security risk assessments and threat modeling.
Advise customers on GitLab SaaS, Self-Managed, and Dedicated architecture choices in light of their security and compliance requirements.
Lead technical discovery to understand customer security, compliance, and infrastructure needs, and use that insight to guide implementation plans and deliverables.
Lead migrations from legacy source code management and continuous integration and continuous delivery (CI/CD) tooling, including application security tools such as Snyk, Checkmarx, Veracode, SonarQube, and GitGuardian, to GitLab CI/CD and GitLab security scanners.
Support Professional Services Engagement Managers with security-related statements of work (SOWs), sales scoping, and pre-sales planning.
Coordinate security implementation work across cross-functional teams and share customer needs with GitLab Product teams to inform security features and roadmap decisions.
Mentor Professional Services and partner consultants, and create security-focused delivery kits, documentation, training materials, case studies, and enablement sessions.
Partner with Training, Support, Customer Success, and Professional Services Program Managers to plan and deliver engagements.
What you'll bring
Technical expertise
Experience delivering secure enterprise architectures across application security, cloud security, secure cloud infrastructure, and DevSecOps practices.
Experience migrating source code management and continuous integration and continuous delivery (CI/CD) platforms with security controls.
Experience advising on GitLab SaaS, Self-Managed, and Dedicated deployment tradeoffs for security and compliance needs.
Hands-on experience with configuration management and infrastructure as code tooling, including Ansible and Terraform.
Experience integrating security controls into CI/CD pipelines.
Deep knowledge of GitLab security scanning capabilities, including Advanced Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), Dependency Scanning, Secret Detection, and Container Scanning.
Experience migrating application security tooling, including Snyk, Checkmarx, Veracode, SonarQube, and GitGuardian, to GitLab Security Scanners.
Experience planning and executing security tool migrations, mapping findings between platforms, managing dismissed and accepted risk findings, and building migration validation frameworks.
Security and compliance
Knowledge of security frameworks and standards, including ISO 27001, NIST 800-53, SOC 2, GDPR, and FedRAMP.
Understanding of current security threats, including supply chain security, generative artificial intelligence (AI) and large language model (LLM) security risks, and zero-trust architecture.
Working knowledge of the OWASP Top 10 for LLM Applications and how these risks apply to AI-assisted development tools such as GitLab Duo.
Ability to communicate technical concepts, tradeoffs, and recommendations to technical and non-technical stakeholders.
Ability to work independently and collaboratively in an all-remote, asynchronous environment.
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$164,880
—
$277,560 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Задачи:
— совершать исходящие звонки по заявкам для уточнения информации и/или удалённого решения заявки в соответствии с инструкциями;
— назначать задачи на рабочую группу/инженера, уточнять сроки выполнения, проверять корректность закрытия обращения;
— предоставлять информацию по статусам заявок;
— контролировать исполнение SLA при выполнении обращений;
— обрабатывать входящие обращения согласно регламентам/инструкциям;
— формировать и вести отчётность по заданным параметрам;
— взаимодействовать с сотрудниками технической поддержки.
Требования:
— образование от средне-специального;
— наличие организационных и административных навыков;
— готовность к работе с входящими звонками;
— умение оперативно обрабатывать входящую информацию;
— грамотная устная и письменная речь.
Условия:
— официальное трудоустройство в штат аккредитованной IT компании;
— обучение и система наставничества в процессе адаптации;
— комфортный офис по адресу ул. Авроры 150/1;
— расширенный соц. пакет: ДМС, компенсация фитнеса, скидки от партнеров;
— эксклюзивный зарплатный проект для сотрудников;
— корпоративная база знаний: курсы, онлайн библиотека, тренинги и митапы для развития hard и soft skills;
— современная корпоративная культура.
Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Al Khobar, Saudi Arabia; Dammam, Saudi Arabia
We are looking for a Hospitality & Retail Services Specialist to support hospitality and retail operations at KAUST. The role will focus on managing retail leasing activities, coordinating tenants and catering providers, conducting inspections, ensuring food safety and service standards, and supporting the smooth operation of retail and hospitality facilities across the campus and Thuwal Corniche.
Key Responsibilities
Manage retail leasing activities, including identifying potential tenants, preparing proposals, and supporting lease negotiations.
Coordinate retailer onboarding, inspections, operational readiness, compliance, and clearance processes.
Monitor retail outlets to ensure compliance with
hospitality, hygiene, food safety, HSE, and service standards
.
Manage relationships with retail tenants, catering providers, and internal departments.
Support the planning and development of retail spaces, from feasibility and design to construction and commissioning.
Conduct market benchmarking and prepare financial and operational reports related to retail services.
Coordinate catering services for KAUST events, business functions, and community activities.
Monitor customer feedback, address service concerns, and support improvements in the overall community experience.
Requirements
Bachelor’s degree in Business, Property Management, Marketing, Hospitality, or a related field.
3–5 years of relevant experience in hospitality operations, retail management, commercial property leasing, or a similar role.
Experience in retail inspections, food safety, hygiene, HSE compliance, or hospitality quality standards is highly preferred.
Experience in retail leasing, tenant relations, lease administration, or commercial property management.
Knowledge of hospitality operations, catering services, and customer experience management.
Strong communication and stakeholder management skills.
Ability to manage multiple activities, coordinate with different teams, and maintain operational standards.
Fluency in English and Arabic is required.
Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Al Khobar, Saudi Arabia; Dammam, Saudi Arabia
Location: Москва
Мы строим Enterprise Harness — платформу для разработки, исполнения и сопровождения GenAI-агентов в контуре банка. Memory-as-a-Service — единый платформенный сервис памяти, который помогает агентам сохранять значимый контекст, использовать накопленный опыт и персонализировать взаимодействие с пользователями между сессиями. Ищем Product Owner, который возьмёт направление в ownership: сформирует продуктовое видение и стратегию, выстроит роадмап и превратит работу с краткосрочной и долгосрочной памятью в безопасный, управляемый и удобный self-service для команд разработки агентов.
Обязанности
* формировать продуктовое видение и стратегию направления Memory-as-a-Service, определять роадмап и приоритеты бэклога
* проводить продуктовые исследования: интервью с командами разработки агентов, анализ сценариев использования, обратной связи и инцидентов
* проектировать удобный пользовательский путь для команд: от первого подключения сервиса до повседневной работы с памятью и оценки её качества
* отслеживать тренды в области agent memory и context engineering, оценивать применимость новых подходов и решений к задачам сервиса
* развивать сценарии использования краткосрочной и долгосрочной памяти и определять, как пользователи управляют её содержимым, жизненным циклом и доступом к данным
* совместно с data science и командами разработки проверять гипотезы и проводить эксперименты, оценивать влияние новых подходов на качество агентов и пользовательский опыт
* определять метрики качества и использования сервиса, отслеживать результаты и учитывать их при планировании развития
* готовить и проводить презентации для внутренних стейкхолдеров: демонстрировать прогресс, обосновывать приоритеты и защищать продуктовые решения.
Требования
* опыт работы Product Owner или Product Manager с платформенными или AI-продуктами от 3 лет
* опыт полного продуктового цикла: от исследования задач пользователей и проверки гипотез на прототипах и экспериментах до запуска и оценки результата
* понимание agent/LLM-ландшафта, принципов работы AI-агентов, RAG и подходов к организации краткосрочной и долгосрочной памяти
* умение анализировать исследования и новые решения в области AI-агентов, оценивать их ограничения и применимость к задачам продукта
* опыт приоритизации бэклога в условиях конкурирующих запросов от нескольких команд и балансировки discovery и delivery
* опыт использования AI-инструментов в продуктовой работе: GitHub Copilot, Claude Code или подобных
* английский язык на уровне, достаточном для работы с исследованиями, технической документацией и материалами международного рынка
* знание принципов работы OpenClaw/Hermes и Agent Harness.
**Будет плюсом**
* опыт развития self-service инструментов, RAG-систем или сервисов персонализации или других внутренних продуктов для инженерных команд
* опыт запуска продуктов в банках, финтехе или крупных компаниях, где важны масштаб, надёжность и безопасность
* опыт публичных выступлений: конференции, митапы, внутренние демо или образовательные мероприятия
* наличие pet-projects, статей или практических кейсов по AI/GenAI и памяти AI-агентов.
Условия
* гибридный формат работы
* годовая премия
* корпоративный спортзал и зоны отдыха
* более 400 образовательных программ СберУниверситета для профессионального и карьерного развития
* регулярные митапы и развитое DS-community
* расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа
* гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ
* подписка Прайм с возможностью совместного использования на трёх близких
* вознаграждение за рекомендацию друзей в команду Сбер.
Location: Brazil; Peru; Mexico; Argentina; Colombia; Venezuela, Bolivarian Republic of
About Huzzle
At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
As a Customer Success Manager, you will be the primary architect of the customer journey, ensuring every client realizes the full potential of our platform. You aren’t just a point of contact; you are a strategic partner responsible for driving adoption, fostering long-term loyalty, and turning users into vocal advocates. If you are a data-driven communicator who thrives on hitting clear performance benchmarks and thrives in a fast-paced SaaS environment, this is your opportunity to make a measurable impact on our growth.
Key Responsibilities
Onboarding Excellence:
Lead new customers through a seamless setup process, ensuring 100% completion of onboarding milestones within the first 30 days.
Relationship & Success Management:
Develop tailored success plans for a portfolio of key accounts, guiding 80% of customers to meet critical milestones within their first 90 days.
Product Adoption & Training:
Serve as a product expert, providing ongoing enablement to ensure at least 90% of customers are leveraging key platform features.
Revenue Growth:
Identify upselling and expansion opportunities to achieve a monthly net revenue retention (NRR) of 9.2% or higher.
Retention & Support:
Act as the voice of the customer, resolving escalated tickets within 48 hours and maintaining a monthly customer retention rate of 99.6% or higher.
Advocacy & Content:
Drive brand visibility by securing at least three customer reviews per month and drafting monthly case studies that highlight client wins.
Product Feedback Loop:
Translate customer pain points into actionable insights for the product team, directly influencing the future of the platform.
Requirements
1+ years of experience in sales, customer success, account management, or client services within a SaaS environment.
Proven track record of building strong B2B relationships and managing a diverse account portfolio.
Technical proficiency with the ability to master complex software and explain it simply to non-technical users.
Ownership mentality with a proactive approach to problem-solving and project management.
Data-driven mindset with experience tracking KPIs and using analytics to drive decision-making.
Excellent verbal and written communication skills.
Deep empathy for the customer experience and the ability to adapt to changing priorities
Nice-to-Haves
Experience working in a high-growth startup environment.
Proficiency with CRM tools such as Salesforce or HubSpot.
Experience with dedicated Customer Success platforms like Gainsight or ChurnZero.
Familiarity with established Customer Success methodologies.
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
Location: MA - Boston - Office , US - Headquarters - Maryland - Columbia
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
The Associate Services Architect is a content-focused role responsible for creating, updating, and maintaining technical content for the Professional Services Portfolio. This role blends technical aptitude with content development and communication skills, working under the mentorship of a Senior Services Architect or Manager to design, draft, and update consulting service offerings, training content, and enablement material.
This position is specifically scoped around portfolio maintenance: keeping existing courses, labs, and collateral current as products evolve, and absorbing update-tier and Tier-1 support work so that Senior Services Architects can focus their time on strategic development and net-new offerings. The role receives structured intake and mentoring support from their manager and works closely with the broader Services Architecture team.
Your Opportunity:
Content Creation & Maintenance:
Content Updates:
Design, draft, and update consulting service offerings, enablement content, educational material, and technical presentations for webinars and events.
Maintenance Backlog:
Own update-tier fixes and content refreshes for existing courses and labs, keeping material current as Tenable products evolve.
Collateral Support:
Create collateral for new offerings and evaluate existing offerings and content for accuracy and relevance.
Services Offerings:
Help create and support the development of consulting services offerings.
Delivery & Review:
Pre-Production Training:
Deliver pre-production training sessions to evaluate product suitability and gather early feedback.
Live Demonstrations:
Create live demonstration recordings for the Tenable product suite.
Content Review:
Perform content reviews with peers in Services, Technical Support, Customer Success, and Product Management to ensure quality and alignment with customer needs.
Quality Assurance:
Review and validate updated course materials and lab environments to ensure technical accuracy and consistency before release.
Service Offerings Review:
Participate in the review and validation of new consulting service offerings to ensure alignment with portfolio standards and technical feasibility.
Strategic Engagement & Support:
Customer & Partner Engagement:
Engage with customers and partners to analyze market trends and the competitive landscape.
Cross-Functional Problem Solving:
Work closely with all departments to identify and resolve problems, gathering information to support data-driven decisions.
Tier-1 Support Coverage:
Provide first-line responses to Customer Care escalations on assigned courses, triaging and resolving routine issues before they require senior architect time.
Staying Current:
Remain abreast of corporate direction and strategy, product roadmaps, messaging, and emerging trends in the security industry.
Project & Process Management:
Independent Delivery:
Independently manage assigned projects on schedule, escalating risks and dependencies early.
Process Improvement:
Remain abreast of educational frameworks, content development approaches, and technologies that may reduce costs or shorten development timelines.
Other Duties:
May perform other duties and responsibilities that management may deem necessary from time to time.
What You’ll Need:
Security Foundations:
1–3 years of overall experience in Information Security, or equivalent training/education/services.
Vulnerability Management Exposure:
Some exposure to vulnerability management concepts; prior experience with the Tenable product suite is a plus.
Content or Training Background:
Experience in technical writing, instructional design, or training delivery is beneficial but not required.
Services Experience:
Prior experience in professional services or consulting environments is highly valued.
Education:
B.S. degree in Computer Science or a related field preferred; equivalent experience considered.
Technical Foundations:
Working knowledge of TCP/IP networking; foundational understanding of Windows and Linux operating systems.
Security Tools Familiarity:
Familiarity with security assessment tools such as Nessus, Kali Linux, or Metasploit is a plus.
Emerging Domains:
Exposure to web application security, container security, or cloud environments (AWS/Azure) is a plus but not required at this level.
Communication:
Strong written and verbal communication skills.
Collaboration:
Strong interpersonal skills with the ability to work effectively with internal and external stakeholders.
Autonomy with Support:
Able to work remotely as part of a geographically distributed team, with structured mentoring and support from their manager.
Ability to work remotely in a self-directed manner
Physically able to participate in training sessions, presentations and meetings
Some Tenable office travel may be required
#LI-Hybrid #LI-MS1
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range
$65,000
—
$87,000 USD
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: MA - Boston - Office , US - Headquarters - Maryland - Columbia
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc
Your Role:
Build and lead a high-velocity production engine that transforms technical concepts into elite, field-ready service and training offerings across the Professional Services Portfolio. This role owns the full collateral and course-delivery lifecycle - from initial brief through go-to-market launch - and is accountable for the platforms, governance, and creative/technical talent that keep the portfolio's content current, on-brand, and field-ready.
The role carries a dual mandate: lead the production engine and serve as the primary link between Production and Sales Enablement/Go-to-Market (GTM), ensuring the portfolio is properly represented in the field. The ideal candidate has managed a diverse staff of technical and creative resources, can work with minimal supervision, and can implement the process changes required to continually mature the team's launch and collateral operations. Technical fluency in network security and vulnerability management is required to evaluate content accuracy and guide the team's technical output.
Your Opportunity:
Strategic Leadership & GTM Alignment
Brand Evolution:
Lead the overhaul of Tenable's corporate “house style” across all One Tenable and Prime assets, and own the Tier 1/2 rebrand timeline.
The Face of Production:
Serve as Professional Services lead for Prime Weekly TV, coordinating with SMEs to deliver high-quality broadcast content on a recurring cadence.
Go-to-Market Liaison:
Act as the bridge between Production, Sales Enablement, and Prime leadership so the collateral roadmap aligns with go-to-market goals and the portfolio is properly represented to the field.
Launch Management:
Plan, coordinate, and execute service and training offering launches, including go-to-market and marketing strategy.
Operational Excellence & Platform Governance
The Assembly Line:
Design and manage scalable, repeatable workflows that take content from initial brief to final delivery, replacing ad hoc production with a governed process.
Platform Management:
Own the LMS and training delivery platforms, the global PS collateral library, and access management for all portfolio assets.
Curriculum Development:
Create and maintain appropriate training curricula, collateral and video recordings.
Governance:
Implement rigorous quality and content review standards for all technical and marketing assets, balancing innovation with the ongoing maintenance of existing offerings.
Cross-Team Collaboration:
Partner with Services Architects, Portfolio Program Management, and Domain Specialists to design, develop, and maintain professional service and training collateral.
People Leadership & Performance
Global Team Management:
Build and lead a diverse, cross-timezone team of technical and creative professionals spanning multimedia design, technical writing, and video production.
Data-Driven Leadership:
Establish and track day-to-day production metrics - throughput, quality, and cycle time - to hold the team accountable to clear output standards.
Talent Development:
Foster a high-performance culture capable of adapting to rapid shifts in corporate direction, messaging, and strategy.
Quality & Stakeholder Management
Content Standards:
Perform content reviews to assure the technical accuracy, brand alignment, and quality of all portfolio collateral before release.
Stakeholder Interface:
Serve as the primary point of contact for internal stakeholders (Sales, Product Marketing, Theatre leadership) regarding production requests and timelines.
Risk & Dependency Management:
Identify launch dependencies and production bottlenecks early, and escalate or resolve blockers before they affect GA dates.
What You'll Need:
8+ years of related experience managing people, projects, and cross-functional processes, ideally in a professional-services or training-content environment
3+ years of direct people-management experience leading creative and/or technical production staff
Experience with go-to-market, marketing, or sales-enablement processes for service or training offerings
Exposure to the full content/product delivery lifecycle: requirements analysis, design, production, review, and launch
B.S. or M.S. in Computer Science, Instructional Design, Communications, or a related field preferred
Working knowledge of network security and vulnerability management; familiarity with Tenable.io, Tenable.sc, and Nessus strongly preferred
Experience administering an LMS and managing a content/collateral library at scale
Familiarity with data and dashboarding tools (e.g., Tableau) to track portfolio health and production metrics
Strong written and verbal communication skills; comfortable presenting to senior stakeholders
Strong initiative and the ability to work remotely, both self-directed and as part of a geographically distributed team
Ability to manage multiple concurrent launches in an agile, frequently shifting environment
This role may require you to work in a hybrid/on-site capacity at our headquarters in Columbia MD or Boston MA. This position is US-based only
Ability to work remotely in a self-directed manner
Ability to sit and work at a computer for extended periods
Physically able to participate in training sessions, presentations and meetings
Some Tenable office travel may be required
#LI-Hybrid #LI-MM1
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range
$130,000
—
$173,333.33 USD
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
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seniorBuild and lead a diverse, cross-timezone team of technical and creative professionals spanning multimedia design, technical writing, and video production
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