Location: Egypt
ABOUT THE ROLE
Cincom is bringing Level 1 support, hosting support and infrastructure together into one 24/7 Service Operations function, reporting directly to the COO. It covers all of our main product lines, including CPQ, Eloquence, Cincom Smalltalk, Mantis, Supra and Control, along with the customer environments we host and manage and the infrastructure they run on.
Today, these areas work differently from one product to the next. Processes, tools and standards vary in many cases, and too much depends on a few people who know a product or a platform inside out. We want one modern, professional operation that runs around the clock and that customers experience the same way, whichever product they use and wherever/however it is deployed.
We are looking for someone to build this team and lead it. You will set the operating model, lead the three teams, own escalations through to resolution, and put the tooling, processes and measures in place to run Service Operations as a true 24/7 managed service. You will sit on the COO’s leadership team and take on wider operational responsibility as the function matures. It is a senior leadership role, but you will need to stay close enough to the work to know what good looks like and to step in when it counts.
WHY THIS ROLE
This is a new function with a direct line to the COO. You will shape it from the start, with real backing to change how we work and a clear mandate to build a professional service that customers value. It is also a role with room to grow: as the function matures, we expect you to take on wider operational responsibility across the business.
The role is remote and the location is open. Because Service Operations runs 24/7, you will take part in senior escalation cover for major incidents, and potentially travel occasionally to meet the team and customers.
KEY RESPONSIBILITIES
Team Leadership & People Management
Lead the three teams that report to you, specifically, Level 1 Support, Hosting Support and Infrastructure Management, and build and retain Level 2 knowledge over time.
Build out the Level 1 team, starting with a new team being established, and make sure it works hand in hand with our existing product support specialists in the Cincom business.
Hire, develop and coach the team, and cross-skill people across products and platforms so we are not reliant on any one person.
Set clear objectives, give regular feedback, and build a team that takes ownership of the customer’s problem.
Operational Leadership
Sit on the COO’s leadership team and contribute to decisions across engineering, delivery and operations.
Deputise for the COO on operational matters when needed, and take on wider operational responsibility as the function matures.
Own the Service Operations budget, including hosting and infrastructure costs, and help deliver against the business’s cost and efficiency targets.
Manage key operational suppliers and contracts, working with the COO and PartnerOne Group procurement and IT where Group agreements apply.
Building a 24/7 Service Operations Function
Design and run Service Operations as a true 24/7 service, with coverage, rotas and on-call arrangements that match our customer commitments.
Build out-of-hours models that make good use of the team, without burning people out.
Replace product-by-product ways of working with one consistent model for intake, triage, severity and prioritisation.
Bring in modern support practice, including ITIL-aligned incident, problem and change management and knowledge-centred support.
Build a proper Managed Services approach for our hosted platforms, working across the Hosting Support and Infrastructure teams and with the Client Success Team for our key accounts.
Escalation Management to Level 2 and 3
Own the escalation process from Level 1 into Level 2/3: product engineering teams for product issues, and Services consultants for issues in project deliverables, where necessary.
Set clear criteria for when and how issues escalate, so they arrive with the right information, and nothing gets lost in the handover.
Track every escalated issue through to resolution, keep customers informed, chase when timescales slip.
Review escalation trends with the product heads, push recurring issues back for permanent fixes and inclusion in roadmaps and make sure what we learn is captured in the smart knowledge base.
Hosting Support
Hold overall accountability for the customer environments Cincom hosts and manages, delivered through the Hosting Support team, and stay engaged with customer hosted deployments and associated metrics.
Make sure hosted services meet their commitments on availability, monitoring, backups, patching, disaster recovery and incident response, around the clock, providing a true Managed Service.
Turn hosting into a consistent, repeatable managed service that our commercial team can understand and sell with confidence.
Infrastructure
Lead the Infrastructure team and own the hardware and deployment design for hosted and on-premise customer environments. Software design stays with the product engineering teams.
Set infrastructure standards and reference architectures for each product, covering capacity, resilience, security and cost.
Plan capacity and sizing with the product and project delivery teams, so customer environments are built right first time.
Keep our cloud and infrastructure estate, including Azure and Kubernetes, secure, patched, documented and cost-effective.
Tooling, Automation & AI
Make Zoho Desk the single platform for support, configured properly and used consistently across every product, with integrations into other Cincom operational platforms as required.
Build and maintain a knowledge base (working with Cincom designated AI tools) that customers and the team actually use and expand self-service and automation where it saves everyone effort.
Work with our AI team to explore and develop AI-assisted Level 1 support, including local-language support, with validation before answers reach customers.
Performance, Reporting & Compliance
Set and track SLAs and internal service levels for response and resolution, by severity.
Report on ticket trends by product, customer, region, severity and SLA tracked resolution time, alongside hosting availability and infrastructure cost, not just ticket status, and review them monthly with the COO.
Lead the response to major incidents, with clear and timely communication to customers following a well-documented process.
Make sure support, hosting and infrastructure processes provide the evidence we need for ISO 27001 and SOC 2, and support our obligations to customers in regulated sectors.
Requirements
WHAT WE'RE LOOKING FOR
Essential Experience
Experience leading support, hosting or infrastructure operations for enterprise software customers, ideally across more than one product.
Experience leading several teams through team leads, at senior management level.
A track record of building or reshaping a support or operations function, not only running an existing one.
Experience running or building a 24/7 support operation, including on-call and potential follow-the-sun models.
Experience managing escalations into engineering teams and holding them to agreed timescales.
Experience running SLA-based support for business-critical customer systems.
Experience owning an operational budget, including hosting and infrastructure costs.
Technical Knowledge
Strong grounding in incident, problem and change management (ITIL or equivalent).
Solid understanding of hosted and cloud infrastructure, Azure or similar, including monitoring and alerting, high availability, backup and disaster recovery, and management of guaranteed up-time.
Familiarity with containerised deployments such as Kubernetes, and with infrastructure-as-code.
Comfortable with service desk platforms, reporting and automation.
Leadership & Interpersonal Skills
Calm and clear with customers and senior colleagues, especially when things go wrong.
Uses data to manage performance and to make the case for change.
Builds trust across Engineering, Delivery and Client Success, and gets things done without relying on authority.
Thinks beyond their own function, and is comfortable representing operations at leadership and Group level.
Fluent Business English communication.
Desirable
Hands-on experience with Zoho Desk or a comparable service desk platform.
Experience introducing AI-assisted support, knowledge-centred support or self-service.
ITIL 4 certification.
Additional languages, particularly French, German, Italian.
Experience supporting customers in regulated sectors such as financial services and insurance, and familiarity with ISO 27001 and SOC 2.
Experience with cloud cost management or FinOps practices.
Benefits
Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law)
Full-time role
Availability for occasional short travels
Payment in USD
Equipment provided by the company
Contractor fee range - $3,900–$6,000 USD per month
Equal Opportunity Employer
PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
AI Use Disclosure
During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights.
This job posting is for an existing vacancy.
Location: Madrid, Spain; Warsaw, Poland; Belgrade, Serbia; Sofia, Bulgaria
At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.
We are looking for a Site & Patient Engagement Manager II to join our A-team (hybrid*/remote) in Europe. As a Site & Patient Engagement Manager II at Allucent, you are responsible for managing and executing Feasibility & Site Engagement Activities and Patient Engagement Activities spanning both the proposal and study execution stages. Patient Engagement activities cover both Patient Recruitment and Retention and Allucent’s Patient Direct Trials solutions.
In this role your key tasks will include:
Feasibility & Site Engagement
Conduct post-award feasibility studies with potential sites for the assigned country(ies) as required, in order to select the most appropriate sites for the execution of Allucent studies.
Develop Site Selection plan in collaboration with Global clinical Operations functional leads.
Timely deliver detailed information on the feasibility results for the assigned country(ies), including reasons for declines and other issues which may impact sites participation or recruitment on the study.
Leveraging Allucent Site Network, identify sites to be approached for indication-specific feasibilities by using database or research through online tools.
Collaborate with sites with the responses to electronic questionnaires and questions regarding the feasibility requested via email and phone calls.
Establish relationships with new sites in the assigned country(ies) to address capabilities for their utilization as part of future Allucent studies.
Responsible to deploy post-award feasibility including obtaining CDAs, providing specific study documents and utilizing daily trackers for assigned country(ies),
Conduct/oversee the conduct of post-award feasibility studies with potential sites as required, in order to select the most appropriate sites for the execution of Allucent studies.
Write feasibility reports for clients as required.
Maintain internal libraries and databases related to feasibility
Expand and maintain site and investigator network
Assure the Feasibility function interfaces effectively with all other key operating departments within Allucent
Patient Engagement
Patient Recruitment and Retention
Responsible for developing, managing, and deploying specific Patient Recruitment and Retention materials in line with study needs and agreed study scope.
Work with and managing digital outreach campaign / vendor in line with study timelines, geographical reach
Support site level recruitment via supporting other functional leads including CTL, CRAs, and feasibility
Coordinate and manage deployment of other site-specific strategies such as Clinical Enrollment Managers, Enrollment Assistants or other site supporting tactics as agreed
Work closely with (and in coordination with the sponsor) designated Patient Advocacy Groups to support the study as per agreed scope
May oversee and manage junior members of the Site & Patient Engagement team at the study level to deliver patient facing materials, trackers and other administrative tasks
Manages the day-to-day functional and organizational activities for assigned studies
Generally assigned to small to medium sized projects
Requirements
To be successful you will possess:
Life science, healthcare and/or business degree
Minimum 5 years of experience in drug development and/or clinical research
Excellent knowledge of ICH /GCP, FDA and country regulations
Good understanding of different country regulations, as it pertains to Patient Engagement and country regulations
Strong customer service orientation
Demonstrated professionalism and presentation of a positive image of the company
Demonstrated understanding of applicable medical/therapeutic area knowledge and medical terminology
Benefits
Benefits of working at Allucent include:
Comprehensive benefits package per location
Competitive salaries per location. We will share the salary band with candidates at the phone screen stage.
Departmental Study/Training Budget for furthering professional development
Flexible Working hours (within reason)
Opportunity for remote/hybrid* working depending on location
Leadership and mentoring opportunities
Participation in our enriching Buddy Program as a new or existing employee
Internal growth opportunities and career progression
Financially rewarding internal employee referral program
Access to online soft-skills and technical training via GoodHabitz and internal platforms
Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees
Disclaimers:
*Our hybrid work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our
global offices
.
“The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.”
#LI_DE-1
Location: Houston, United States
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we have supported our clients across the world with unrivalled expertise, equipment, and technology throughout the entire asset lifecycle – both offshore and onshore.
Operating through our global business lines of Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions, we provide a broad range of specialist services including cranes, lifting, fluid power, training, equipment rental, pipeline, process, subsea, and valve services.
At EnerMech, we are driven by operational excellence, innovation, and technical expertise, delivering value through integrated solutions that reduce risk, improve efficiency, and enhance performance for our customers worldwide.
Overview
The Payroll and Benefits Lead is a critical role with EnerMech Mechanical Services, Inc. and will be expected to oversee and manage all aspects of payroll and benefits processes for the US, Canada, Guyana and Trinidad. The Payroll and Benefits Lead will manage all aspects including payroll using ADP (Workforce Now) for US and Canada and Micropay for Guyana and Trinidad, expense report and per diem processing and entry, payroll accuracy, processing, compliance reporting, statutory compliance (reporting and documentation), workers compensation reporting and audit, collaborating with HR department for payroll and benefits matters. This role involves ensuring compliance with regulations, assisting employees with benefits-related inquiries, and collaborating with HR team. This role will require the ability to work with sensitive and confidential data and the ideal candidate will have high emotional intelligence.
Main Responsibilities & Key Result Areas:
Payroll
Manage multi-state Payrolls within the US, Canada payroll, and Guyana and Trinidad payrolls, including garnishments, benefits, and taxes consistent with company policies and federal and state wage and hour laws
Supervise the collection, protection, confidentiality, and maintenance of payroll information, systems, calculation, and data entry
Process employee new hire, transfer, promotion, and termination information
Prepare and process bi-weekly payroll in a timely and accurate manner
Handle pay levies, wage garnishments, or any other payments as required by a court of law
Work closely with Human Resources to process paid and unpaid leaves of absence, wage adjustments, classification changes, and deduction modifications
Reconcile time sheets payroll data for field and office employees, update employee pay and benefit rate changes and resolve any payroll discrepancies
Process additional employee pay through the payroll system including expense reports, per-diems and annual bonuses
Manage and process payment to the employee retirement services (401k) plan.
Manage year-end payroll processes, including recording taxable fringe benefits
Reconcile and distribute employee W-2’s and file with associated state and federal agencies
Manage payroll compliance to federal, state, and local legal requirements including the Fair Labor Standards Act (FLSA) overtime exemptions, Family Medical Leave Act (FMLA), Americans with Disability Act (ADA), and Affordable Care Act (ACA)
Create and maintain a payroll procedure manual
Stay up to date with all laws and regulations regarding payroll and payroll taxes, including SUI, social security taxes, and wage data
Perform periodic audits on employee salaries, deductions, and taxes. Report any issues to the Head of Human Resources and Human Resources team
External financial and other audits – As needed, assist with requests for external audit and other audits
M&A assistance – As required, assist Financial Controller and Assistant Controller (along with external consultants if used) with due diligence of all new and proposed acquisitions, including ensuring proper purchase accounting
Benefits
Administer and maintain employee benefits programs, including health insurance, retirement plans, and wellness initiatives.
Research and analyze benefits plans to recommend improvements
Ensure compliance with federal and state regulations governing employee benefits
Conduct employee education sessions on benefits enrollment and changes
Perform audits of benefits data to ensure accuracy and compliance
Prepare reports on benefits usage, costs, and trends for management review
Requirements
5+ years of Payroll systems and Benefits Administration experience
Minimum 2 years work experience in payroll lead role required
ADP – Workforce Now experience required
Micropay experience is preferred
MS Office Proficiency – Excel is critical
Degree in Accounting or other Business/Human Resources related field is preferred
Direct payroll lead or manager experience in similar industry
International payroll experience is a huge plus
Experience with fringe benefits/certified payrolls is required
Health & Wellness Programs – Knowledge of medical, dental, vision, and wellness benefits.
Retirement Plans – Familiarity with 401(k), pension plans, and other retirement savings options
Insurance Policies – Understanding life insurance, disability insurance, and voluntary benefits
Compensation & Benefits Strategy – Ability to align benefits offerings with company goals and employee needs
QHSE Compliance – Awareness of workplace safety, occupational health, and environmental regulations
Market Trends & Benchmarking – Keeping up with industry trends to ensure competitive benefits packages
Benefits
At EnerMech, you'll join a global organisation where innovation, collaboration and technical excellence drive everything we do. You'll have the opportunity to influence business strategy, develop long-term customer partnerships and contribute to some of the world's most challenging energy and industrial projects.
We offer a collaborative and entrepreneurial environment where commercial leadership is valued, professional development is encouraged and your contribution will directly support the continued growth and success of our business.
Diversity & Inclusion
EnerMech is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from candidates of all backgrounds and experiences.
Location: Warsaw, Poland
Dentons Business Services EMEA
is the operational backbone of Dentons, supporting the world's largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration.
Job purpose
This role is responsible for quality of data used by Finance Departments in Elite 3E, managing daily workload and tasks in area of financial master data (clients, matters, fee earners) and time recording areas. This role plays an important role in increasing results and time recording process effectiveness with standardization and automation through reporting and fee earner chasing to complete missing time. This role provides support for Finance Data Administration Team and other processes within Revenue Operations.
Key responsibilities
Fee Earners’ accounts activation, termination and maintenance in Elite 3E
Matter maintenance and updates in Elite 3E including requests received via Intapp Open, correction based of error notifications (DQM), currency, location, Billing Fee Earner, rate changes and others
Clone and non-billable matters creation
Support with various reports preparation
Verification of Time Recorded and Released
Monitor and quality check of data (Matter, Fee Earner, Clients and timecards)
Cooperation with other team members and departments, and collect regular feedback
Working towards quality standards
Support in assigned campaigns, initiatives and internal projects
Comply with the firm's policies, internal procedures, and any other legal obligations, and effectively address risks to the firm where those risks relate to this role
Assistance in resolving client queries
Requirements
Education
Bachelor’s degree required
Preferred fields of study: Business Administration, Finance, Accounting, Economics, Human Resources or Quality Control
Experience
0-1 years of professional experience
Skills and competencies
Intermediate proficiency in written and spoken English
Intermediate proficiency in Microsoft Excel and basic proficiency in Microsoft Word
Analytical skills
Knowledge of Elite 3E, IntApp Open, IntApp Time and Time Policy Manager would be an asset
Benefits
Private medical healthcare provided by Medicover
MultiSport card
Benefit Cafeteria system
Option to join a private insurance plan
An additional day off for your birthday
Tailored learning & development opportunities
Hybrid work model with a modern office in Warsaw city center
Location: Warsaw, Poland
Dentons Business Services EMEA
is the operational backbone of Dentons, supporting the world's largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration.
At Dentons Business Services EMEA, we are committed to excellence in supporting legal professionals with cutting-edge solutions. Our dynamic and diverse team collaborates seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more. We pride ourselves on fostering a culture of continuous improvement and adaptability.
Role Overview:
We are seeking a motivated Cash Collection Specialist with 2+ years of experience. The ideal candidate will have financial knowledge, excellent problem-solving skills, and the ability to work independently while supporting and collaborating with team members.
Responsibilities
Manage the day-to-day cash collection process while delivering excellent customer service.
Perform cash allocation activities accurately and efficiently.
Resolve client queries, monitor KPIs, and collaborate with Partners.
Ensure compliance with company policies, maintaining high quality standards and service excellence.
Work closely with local Finance teams and various stakeholders.
Monitor assigned accounts and escalate complex issues when necessary.
Requirements
Minimum 2 years of experience in cash collection.
Advanced English and French proficiency.
Intermediate Excel skills (data extraction and analysis).
Strong teamwork and collaboration skills.
Excellent organizational and time management abilities.
Strong problem-solving skills.
Advanced customer service and interpersonal skills.
Benefits
Private medical healthcare provided by Medicover
MultiSport card
Benefit Cafeteria system
Option to join a private insurance plan
An additional day off for your birthday
Tailored learning & development opportunities
Hybrid work model with a modern office in Warsaw city center
Location: Dubai, United Arab Emirates
We are looking for a hands-on B2C growth and customer relationship management (CRM) specialist to help
individual property owners and landlords discover and choose KAIZEN’s Unit Management services. We give
owners one accountable team for tenant liaison, rent collection, maintenance coordination, and day-to-day unit
administration.
You will turn digital interest into qualified leads, appointments, and signed unit-management agreements through
relevant campaigns, personalised follow-up, and lifecycle automation. You will work closely with Marketing,
Creative, Content, Data, and the Unit Management sales team to improve each step of the customer journey.
Candidates from online travel agencies (OTAs), Booking.com-like travel platforms, holiday homes, hospitality, and
consumer digital marketplaces are especially welcome. Real estate experience is not essential; experience moving
consumers from enquiry to conversion is what matters.
Key responsibilities
Campaign execution and acquisition. Build, schedule, and deploy campaigns across email, WhatsApp, SMS, social media, and relevant push or in-app channels. Manage audience selection, personalisation, quality assurance, and post-launch checks to generate qualified landlord enquiries.
Lifecycle automation and lead nurturing. Build and maintain journeys for new enquiries, appointment reminders, incomplete enquiries, proposal follow-up, onboarding, retention, and winback. Reactivate dormant leads and eligible existing contacts with relevant service messages.
Customer segmentation. Create segments and cohorts using property ownership information, service interest, enquiry source, engagement, intent, and lifecycle stage. Maintain accurate CRM records and communication preferences.
Conversion and sales handoff. Agree lead qualification criteria with Unit Management sales, capture relevant owner and property details, route leads promptly, and maintain clear follow-up stages. Use sales feedback to improve enquiry-to-appointment and enquiry-to-contract conversion.
Social creative and multichannel engagement. Create and adapt promotional copy and simple creative briefs for Facebook, Instagram, and TikTok. Work with Creative and Content colleagues to keep messages consistent across social campaigns, landing pages, and CRM journeys.
SEO and organic acquisition. Execute the SEO roadmap for KAIZEN’s Unit Management services, covering keyword research, search intent mapping, on-page optimisation, content planning, and technical SEO coordination. Partner with the website team and agency to improve crawlability, indexation, internal linking, and organic rankings. Use Google Search Console and GA4 to measure non-branded search visibility, organic traffic, qualified owner enquiries, and conversions.
AI and personalisation. Use AI tools for copy variants, audience insights, analysis, workflow efficiency, and campaign QA, with human review before launch. Support practical pilots for propensity-based segments, send-time optimisation, and service recommendations, and document results.
A/B testing. Test subject lines, creative, calls to action, landing-page messages, audience selection, and journey timing. Set up variants accurately, monitor results, and turn findings into the next campaign improvements.
Analytics and attribution. Maintain dashboards and weekly reporting on engagement, qualified leads, cost per qualified lead, appointments, signed agreements, and acquisition cost. Track enquiry-to-appointment and enquiry-to-contract conversion, use campaign tags and CRM source data to connect activity to outcomes, and share clear findings with Marketing and sales.
Requirements
3–5 years of hands-on experience in B2C CRM, lifecycle marketing, digital growth, or customer acquisition, with examples of campaigns that improved engagement or conversion.
Experience in travel platforms, OTAs, holiday homes, hospitality, consumer marketplaces, or other B2C digital services. Real estate experience is not required.
Confidence using AI tools for content, research, analysis, and everyday productivity, supported by sound judgement and careful review.
Practical experience building campaigns, segments, and automated journeys in a CRM or marketing automation platform such as CleverTap, MoEngage, Salesforce Marketing Cloud, or an equivalent system.
Working knowledge of multichannel campaign delivery, lead nurturing, personalisation, A/B testing, and conversion funnels, including clear handoffs between Marketing and sales.
Working knowledge of SEO, including keyword research, on-page optimisation, and Google Search Console, with the ability to translate search intent into content and landing-page improvements.
Ability to create promotional content for Facebook, Instagram and TikTok and collaborate with creative colleagues on campaign assets.
Comfort with spreadsheets, dashboards, campaign tracking, and interpreting performance data. Basic SQL, HTML, or personalisation scripting is an advantage.
Strong written communication, attention to detail, and QA discipline, with the organisation to manage multiple campaigns and deadlines independently and collaboratively.
Dubai based, with availability for flexible working and in-person meetings 2–3 times per week.
B2B experience is an advantage.
Location: Tel Aviv-Yafo, Israel
At Allucent™, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.
We are looking for a Clinical Research Associate (CRA) to join our A-team (hybrid*/remote). As a CRA at Allucent, you will independently control and monitor investigational sites, pro-actively detect issues, provide solutions to ensure clinical studies are performed according to the trial protocol and in compliance with SOPs, applicable regulations, and the principles of Good Clinical Practice.
In this role your key tasks will include:
Provide functional assistance to the project team members with administrative, logistical and practical issues, including the tracking, collection, distribution and filing study documentation.
Track and supervise collection of ongoing study data for purpose of regular project status reporting as required.
Assist the Clinical Operations Manager in conducting feasibility assessment for potential studies.
Govern minimum quality standards for trial monitoring activities, with respect to documentation, punctuality of reporting, compliance with objectives, and co-operation with other project team members. Ensure adequate tracking is in place for all activities and reports formatted as required for submission within agreed timelines.
Monitor activities at clinical study sites to assure adherence to GCP, ICH, SOPs, and study protocols.
Collect and review regulatory documents as required.
Prepare site visit and telephone reports.
Responsible for multiple projects and must work both independently and in a team environment.
May participate in the study development and start-up process including reviewing protocols, drafting of the Monitoring Plan, designing and/or reviewing CRFs, preparing Informed Consent forms, developing study documents, organizing and presenting at investigator meetings, working with management on monitoring strategy, and/or developing project-specific CRA training.
Resolve site issues and determine status for IP shipment.
Work with Project Manager (PM), Clinical Team Leader (CTL) and/or Lead Clinical Research Associate (LCRA), regulatory team members or Sponsor to secure authorization of regulatory documents and contracts.
May translate, coordinate translations or review completed translations of critical documents.
Participate in feasibility and/or site identification activities.
Assist the Project Team with the day-to-day management of clinical studies as required.
Monitoring Visit Report (MVR) review, management, resolution and escalation as required.
Train, mentor and/or supervise junior staff.
May be assigned as LCRA to a regional or global study.
May be assigned as a reviewer of essential documents (GLP) as a 2nd line or Independent Reviewer (IR).
Conducts project co-monitoring, assessment visits and team training.
Site contact for protocol clarifications and subject enrolment if CRA unavailable.
Participate in the development of study newsletters communication as required.
Assist with the development of project-specific training materials for team.
Liaise with Business Development and make presentations to potential clients as required.
May be required to manage the preparation of local clinical trial applications (for regulatory submissions for new drugs, biologics, or devices).
Requirements
To be successful you will possess:
At least 2 years experience as CRA (on-site monitoring).
Skills to mentor and train other CRAs in a positive and effective manner.
In-depth knowledge of clinical trials and the critical elements for success in clinical trials.
Ability to travel for up to 8 days on site per month, depending on the project needs.
Strong therapeutic background.
Has shown ability to successfully manage people/project issues.
Mature management skills demonstrated by calm and thorough review of situations. Proactively identifies and addresses problems. Seeks to understand all contributing factors. Proposes, implements, and evaluates appropriate resolutions.
Demonstrates the ability to define and meet project requirements.
Can demonstrate flexibility for improvement and creating solutions.
Proven organizational abilities, and excellent written and oral communication and presentation skills.
Excellent team player with team building skills.
Strong customer focus.
A thorough knowledge of regulatory submission and reporting requirements and guidelines.
Excellent understanding of the drug development process.
Benefits
Benefits of working at Allucent include:
Comprehensive benefits package per location
Competitive salaries per location
Departmental Study/Training Budget for furthering professional development
Flexible Working hours (within reason)
Participation in our enriching Buddy Program as a new or existing employee
Internal growth opportunities and career progression
Financially rewarding internal employee referral program
Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees
Disclaimers:
*Our in-office work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our
global offices
.
“The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.”
Location: Kilkis, Greece
Alumil is seeking to recruit an
Area Sales Manager
to join
G.A. PLASTICS
, a joint venture between Alumil Group and Gallina Group. The successful candidate will be responsible for driving the sales and business development of polycarbonate sheets and architectural building systems across
Greece
and the wider
Southeastern European markets.
The candidate will be based at our manufacturing facility in Kilkis and will be responsible for maintaining and developing existing customer relationships, identifying new customers and expanding our commercial presence in the region.
We are looking for someone with previous sales experience in the construction or building materials industry, who can work independently, take initiative and develop the business.
Regular travel throughout the assigned territory will be an essential part of the position.
About G.A. PLASTICS
Founded in 2002 in Kilkis, Greece, G.A. PLASTICS is a joint venture between Alumil Group and Gallina Group.
The Company’s production facilities have been erected on a company-owned plot of land in the Kilkis Industrial Area.
The purpose of the Company is the industrial production and trading of polycarbonate sheets, accessories, plastics, and similar materials.
The company's core values include quality, a customer-centric approach, continuous employee training and development, and competitive pricing.
Key Responsibilities
Develop strong relationships with distributors, manufacturers, EPCs and other key partners, ensuring the achievement of agreed sales volume, revenue and gross profit targets.
Identify, approach and onboard new partners and clients to expand regional market coverage and build a sustainable sales pipeline.
Identify and execute cross-selling and upselling opportunities to increase customer engagement, share of wallet and average order value.
Conduct market mapping and continuously monitor competitors, industry developments and key market players to identify opportunities and support regional commercial strategy.
Plan and execute monthly and quarterly customer visits, ensuring consistent engagement and long-term relationship development in the assigned territory.
Keep customer information, sales activities and pipeline data up to date to ensure effective sales forecasting and reporting.
Work closely with Marketing on regional growth initiatives and coordinate with Operations and Customer Care to resolve order, delivery, claims and returns-related matters.
Provide regular updates on customer visits, ongoing opportunities and sales activities to both the Greek and Italian management.
Requirements
Bachelor's degree in Business Administration, Sales, Marketing, Engineering or a related field.
Proven experience in B2B sales, account management or business development.
Preferably, at least a year of experience within the construction/building materials sector.
Experience managing distributors, manufacturers, EPCs or other channel partners will be considered a strong advantage.
Strong commercial acumen and a proven ability to achieve sales and profitability targets.
Demonstrated experience in developing new business and managing existing customer portfolios.
Excellent negotiation, communication and relationship-building skills.
Experience using CRM systems and Microsoft Office.
Ability to work independently, plan regional activities and prioritise effectively.
Fluency in English.
Knowledge of other languages like Romanian, Bulgarian or Albanian will be highly appreciated.
Willingness and availability to travel within the assigned region.
Benefits
Provision of private life & health insurance.
Annual performance bonus.
Continuous learning and support.
Excellent working environment.
Custom onboarding plan.
Company car, phone & laptop.
ALUMIL opposes any form of discrimination, unequal behaviour or treatment, and any violation of human rights, and is committed to ensuring equal opportunities in employment. In the recruitment and evaluation of employees, it does not discriminate on the grounds of race, sex, gender identity or gender expression, religion, age, disability, sexual orientation, nationality, political beliefs, social or national origin, or descent.
ALUMIL complies with the statutory provisions strengthening the application of the principle of equal pay for men and women for equal work or work of equal value (Law 5316/2026). The selection process is gender-neutral, and recruitment procedures are conducted in a non-discriminatory manner. Candidates are assessed solely on the basis of objective, job-related criteria.
Every candidate has the right to be informed, in writing or orally, of the pay range for the position prior to the job interview. The pay range has been determined on the basis of objective, gender-neutral criteria, free of any other form of discrimination, in accordance with the company’s pay structure.
Location: Singapore
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
We’re hiring the first recruiter on the ground in Singapore to build Notion’s GTM team across Southeast Asia. You’ll own GTM hiring end to end and help build the next evolution of our go-to-market organization, recruiting for new and evolving customer-facing roles, including BDRs, Solutions Consultants, Outcomes Architects, Forward Deployed Architects, Forward Deployed Engineers, and field sales leadership, that bring stronger technical fluency, deeper customer ownership, and fewer handoffs to enterprise selling. You’ll partner closely with the Country Manager, Singapore, sales leadership, and cross-functional teams to turn an emerging business strategy into clear profiles, thoughtful processes, and exceptional hires.
You’ll inherit a global recruiting playbook and develop the operating rhythm for the region. You’ll also have a direct hand in shaping the culture of the SEA team as it forms, and be the subject matter expert on the ground.
You’ll use Notion every day in the same way our customers do, giving you firsthand insight into the workflows and AI transformation behind the roles you are hiring for, and help build a new GTM motion at the intersection of AI, workflow design, enterprise transformation, and customer outcomes. The work requires craft, clarity, speed, and strong judgment, balancing business urgency with a high bar for talent density. We work from our Singapore office on Mondays, Tuesdays, and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Own Singapore and SEA GTM hiring, from BDRs and Solutions Consultants to Outcomes Architects and field sales leadership, and help shape what the team looks like as it scales.
- Establish the recruiting motion locally by building the process, systems, stakeholder rhythms, and candidate experience for SEA.
- Help shape the culture of the SEA team as it forms, setting the hiring bar and the candidate experience that define what it feels like to join Notion here.
- Partner directly with APAC GTM leadership on org design, role definition, market realities, and hiring decisions, and be the advisor they trust on what is achievable in the market.
- Own complex and ambiguous searches end to end, setting strategy, diagnosing problems, pivoting when needed, and driving toward an outcome without waiting for direction.
- Build deep Singapore and APAC talent networks and market intelligence, and use both to improve where and how Notion competes for talent.
- Navigate high-stakes candidate and stakeholder situations, including compensation and closing conversations, with clarity and strong judgment.
- Identify patterns across roles and regions and drive solutions that improve how the wider Recruiting team works.
- Mentor teammates and share repeatable practices as the APAC team scales.
SKILLS YOU'LL NEED TO BRING:
- A strong record of GTM hiring in Singapore and APAC across BDR, sales, solutions consulting, and field leadership roles.
- Deep recruiting craft across sourcing, assessment, candidate engagement, offer strategy, and close.
- A strong record of delivering complex, ambiguous, or first-of searches and building the playbook when one does not exist.
- Experience influencing senior sales leaders as a talent advisor and recruiting subject matter expert.
- Strong situational awareness and business maturity, with the judgment to navigate competing priorities and know when to push back or escalate.
- A systems mindset and evidence of improving team practices beyond your own portfolio.
- Curiosity, learning agility, and a hands-on approach to AI tools that improve recruiting quality and leverage.
NICE TO HAVES:
- Experience as an early recruiting hire in a market or region, setting up the motion while hiring at pace.
- Experience owning the end-to-end hiring process at a global SaaS company.
- Experience hiring across multiple APAC markets.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: Remote - Colombia ; Remote - Costa Rica ; Remote - Mexico
Security Analytics Engineer
Role Overview
The Security Analytics Engineer designs, operates, and continuously improves the organization's security telemetry, analytics, detection engineering, and observability capabilities. The role provides the data and analytics foundation used by Security Operations while extending traditional SIEM capabilities through behavioral analytics, automation, AI-assisted correlation, and observability for autonomous and agentic systems.
Key Responsibilities
Design and operate scalable security analytics platforms and telemetry pipelines.
Integrate, normalize, enrich, and correlate telemetry from endpoint, identity, cloud, application, infrastructure, network, and AI-enabled systems.
Develop and tune behavioral detections, correlation logic, dashboards, and alerting strategies.
Translate threat intelligence, incidents, vulnerability findings, and offensive-security results into improved detection content.
Build observability for AI agents and autonomous workflows, including identity, tool usage, execution activity, and security-relevant behavior.
Apply AI-assisted techniques to log analysis, correlation, anomaly detection, enrichment, and investigation support.
Automate telemetry management and security workflows while maintaining appropriate human oversight and explainability.
Optimize SIEM and related systems platform reliability, data quality, performance, retention, and cost.
Qualifications
Experience engineering SIEM, security analytics, detection, observability, or large-scale telemetry systems.
Strong knowledge of logging, event correlation, normalization, enrichment, and security data pipelines.
Experience developing detections, behavioral analytics, or correlation logic.
Experience integrating security telemetry from diverse enterprise and cloud environments.
Scripting or software-development experience and familiarity with APIs and Infrastructure-as-Code.
Understanding of modern cloud and distributed architectures.
Familiarity with security telemetry standards, MITRE ATT&CK, AI-assisted analytics, or observability of AI/agentic systems is preferred.
To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below.
At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing.
We are proud to be an Equal Opportunity Employer.
To understand more about the data we collect and process as part of your application, please view our
Backblaze Employee Privacy Notice.
Location: United States
How We Build
Babylist is in the middle of a fundamental shift in how software gets made, and we are not tiptoeing into it. We are rebuilding our engineering culture around a simple belief: AI changes everything. How teams are structured, how decisions get made, how fast ideas become working software. Our engineers own problems end to end, working directly with product, design, and business partners with short feedback loops and real stakeholder access. We ship, learn, and iterate fast. When something is not working, we throw it out and start over — project failure and personal failure are not the same thing here. AI tools are as natural to our workflow as an IDE or version control. We are not exploring this, we are living it. Our engineers use AI to explore tradeoffs, pressure-test designs, and move from problem to solution in hours instead of days. They generate code with AI so they can stay focused on the decisions that actually require human judgment — not the routine ones. More velocity means more time for craft: better test coverage, stronger architecture, and deeper customer understanding. We hold ourselves to a higher quality bar because of AI, not in spite of it. We are building this playbook in real time, and we are looking for people who want to build it with us. If you have already changed how you work because of AI — or you are ready to — and you care more about shipping something great than following a prescribed process, we should talk.
Our Tech Stack
Ruby on Rails
AWS
Sidekiq
MySQL
Redis
What the Role Is
Babylist's Platform team is the foundation every engineering team builds on — and this role is at the center of keeping it reliable, fast, scalable, and secure. As a Staff SRE, you'll own the infrastructure and reliability practices that support 9 million+ users and the engineers who build for them. You'll bring strong software engineering skills and experience building security into production systems, turning that experience into code, automation, and secure defaults. You'll evolve our AWS infrastructure, CI systems, and developer tooling as Babylist grows across e-commerce, registry, health, media, and mobile. You'll share the team's core SRE responsibilities and bring particular depth in security engineering, leading security improvements alongside reliability, developer experience, and platform initiatives.
Who You Are
Strong software engineering skills
— you've shipped and operated production-quality tools or services, with tests, code review, and maintainable interfaces
Experience building security into production systems
— you've personally designed, implemented, and operated controls for access, workload identity, secrets, or network isolation
Deep hands-on Terraform expertise
— you own IaC, not just contribute to it
Proven AWS experience
at scale — EKS, RDS, cloud networking, DNS, CDNs, load balancers — you know the gotchas
Experienced operating Kubernetes in production
— you've debugged the hard stuff, not just deployed the easy stuff
Comfortable designing and improving CI/CD systems
— CircleCI, GitHub Actions, or similar; you care about developer velocity, not just pipeline uptime
Strong observability instincts
— Datadog, Sentry, PagerDuty, Cronitor — you build alerting that's actionable, not noisy
Experienced with on-call and incident management
— you've run the post-mortems and actually changed things afterward
Comfortable supporting developers across local, staging, and production
— you're a resource, not a gatekeeper
You naturally reach for AI in your work — at Babylist, every team uses AI daily. You're already using it to move faster and improve your output, and you stay curious about what's coming next.
How You Will Make An Impact
Infrastructure ownership
— manage and evolve our AWS environment using Terraform, keeping EKS clusters, databases, and core services current, performant, and secure
Software and automation
— ship tested tools and services with runbooks and self-service workflows that other engineers can adopt and operate
Secure infrastructure defaults
— build versioned, tested Terraform modules for least-privilege access, secrets, and workload isolation, with automated checks for configuration drift
CI/CD reliability
— keep delivery fast and dependable across Engineering, integrating dependency and container scanning, secret detection, and short-lived deployment credentials
Developer support
— be the person engineers turn to when environments break; unblock them fast across local, staging, and production
Monitoring & alerting standards
— define service-level objectives (SLOs) and actionable alerting with engineering teams, using incident trends to prioritize reliability improvements
Recovery readiness
— validate backups, restore procedures, and failover paths through regular recovery tests
Incident response
— lead or support incident response, drive post-incident reviews, and close the loop so the same thing doesn't happen twice
Platform strategy
— shape our long-term infrastructure roadmap and lead cross-team initiatives from design through rollout, adoption, and ongoing operation, mentoring engineers along the way
Why This Role
Platform is the team every engineering team depends on — your work has outsized leverage across the entire product org, not just one area
The infrastructure is solid and actively evolving — you'll shape how reliability and security are built into the platform as it grows
This is a staff-level role with real cross-team visibility — you'll influence how Babylist engineers build and ship, not just keep the lights on
You'll work on systems that support millions of families at a high-stakes life moment — the scale is real and the product context makes the reliability work matter
About Compensation
We use a market-based approach to compensation. The starting salary range for this role is:
$226,673 to $271,991 + target 20% annual bonus and competitive equity
Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.
Who We Are
Babylist is the leading platform for expecting and new families. More than 10 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, guidance, and expert recommendations. As a modern, AI-forward tech company, Babylist has expanded from a universal registry into a full ecosystem — the Babylist Shop, Babylist Health, Babylist Money, NYC and LA showrooms, branded content, and more — generating $750M in revenue in 2025. Building the generational brand in baby, Babylist is reshaping the $235B kids and baby market and helping parents feel confident, connected, and cared for at every step.
Our Ways of Working
Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up.
Why You Will Love Working At Babylist
Our Culture
We work with focus and intention, then step away to recharge
We believe in exceptional management, and we invest in the tools and the time to connect with colleagues
We build products that positively impact millions of people's lives
AI is part of how we work, not a side experiment. You'll have leading tools like Claude and ChatGPT from day one, with no waiting on access, so the busywork gets handled and your judgment goes where it counts
Growth & Development
Competitive pay and meaningful opportunities for career advancement
We believe technology and data can solve hard problems
We're committed to career progression and performance-based advancement
Benefits
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Winter Wonder Week: the whole company takes a paid week off at the end of the year, whether or not you celebrate anything, so everyone's out at once and comes back refreshed
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Important Notices
Recorded Interviews.
Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.
Interview Integrity.
AI is part of how we work at Babylist. We expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles.
How We Review Applications
We use AI throughout our hiring process to help review, screen, and assess applications. These tools support our team's review; they do not replace it, and every hiring decision is made by a person.
Connections at Babylist.
If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone.
Protect Yourself from Scams.
All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles at babylist.com/careers.
Location: Mississauga, Ontario
Workplace: hybrid
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
I’ve never heard of PointClickCare. What do you do?
We’re a cloud-based software provider for the senior care market in North America. But we’re also the industry leaders in terms of growth potential and our expansion into new markets of Senior Care. We all know someone who has aging parents or grandparents. Our technology is helping to improve the quality of care for the additional 58 Million Seniors that will reside in North America over the next 16 years.
So what does a Software Developer at PointClickCare do?
You don’t just get stuck in the usual Enterprise Software world here. We work with Sensors, API’s, 3rd parties, mobile apps, hybrid apps, and other cool technologies for Full Stack Developers to work on. We operate in an Agile SW Development environment, and we’re continuing to invest heavily in R&D.
What does a typical day look like for a SW Developer?
· The majority of your day would be spent working with a cross-functional team of developers, business analysts, and quality analysts to specify, design, develop, test, and implement software. They’re all great people to work with. Trust me.
· You’d also spend some time in the design and development in all tiers of web application, including front and back end design, database design, and unit testing.
· We’re huge on professional development, and so there’s always a training class, hackathon, or an internal course being offered.
· Time permitting, debate Star Wars versus Star Trek.
· Have a look at a video by our Engineering department: https://www.youtube.com/watch?v=BeeSn3lzkwc&list=PLwERWsJLXEnEz9j8IwqjUWfqCzQ1SbvGL&index=7
What does the growth potential look like?
· Many of our open jobs in Engineering are filled with internal employees. A SW Developer will typically progress to an Intermediate Software Engineer. There are also opportunities to move into other departments depending on your areas of interest.
· Even if you’re not looking to change jobs, we offer free training on new SW technologies, project management, agile training, leading others, and improving your public speaking / presentation skills to name a few.
What qualifications do you look for?
· Ideally we’re looking for someone with knowledge or experience with J2EE, MVC, JSP, SERVLETS, XML, SPRING, OOP, JavaScript/CSS/DOM, and someone with a strong grasp of W3C HTML standards. If this sounds like you, you sound like a great fit!!
· We also really like candidates that have a good understanding of Enterprise Design patterns.
· Bonus points if you have hands-on experience with relational databases or react.
· For the education requirements, we’re looking to hire someone with a Degree in Computer/Software Engineering.
#LI-AJ1
#Li-Hybrid
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $81,900-102,400 (not overtime eligible) + bonus + benefits.Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
Location: San Francisco Bay Area, CA
Workplace: Hybrid
About Teleport
Don't wait for the future of infrastructure. Be part of it.
Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence.
Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world.
ABOUT THE ROLE
Reporting to the COO, the VP of Finance will serve as the senior financial executive responsible for the full spectrum of corporate finance, including FP&A, accounting, strategic planning, board reporting, and IPO-readiness. You will manage a high-performing finance team, build the systems and processes that support a scaling infrastructure as a service business, and act as a trusted advisor to leaders across the organization.
This is a high-ownership role for a builder who is equally comfortable in the boardroom and in the details. A successful hire will be able to turn complex business data into clear strategic guidance and scale a lean finance function without losing rigor by leveraging the latest technology available.
There is not currently a CFO in place, so there is also potential room for growth into that role for high performers.
WHAT YOU'LL DO
Financial Planning & Strategy
- Serve as a strategic thought partner to the COO and CEO — bringing a financial lens to company-level decisions on market positioning, competitive strategy, pricing, geographic expansion, and capital allocation
- Co-own the company’s long-range strategic plan alongside executive leadership, shaping not just the financial expression of strategy but the strategy itself
- Identify the financial and operational levers that drive sustainable growth, and advocate for resource allocation decisions that reflect Teleport’s most important strategic bets
- Own the annual planning and quarterly forecasting cycles, delivering accurate, driver-based financial models across revenue, cost, and headcount
- Lead scenario analysis and sensitivity modeling to pressure-test strategic options and support key investment decisions
- Translate financial data into clear, actionable insights for the COO, CEO, and Board of Directors by connecting day-to-day performance to long-term strategic goals
Accounting & Controls
- Oversee all accounting operations including monthly close, revenue recognition (ASC 606), and financial statement preparation
- Maintain and strengthen internal controls, ensuring compliance with US GAAP and audit readiness
- Manage relationships with external auditors and tax advisors
Board & Investor Reporting
- Prepare board-level financial packages, investor updates, and management reporting with clarity and precision
- Support fundraising, debt financing, and M&A diligence processes as needed
- Develop the financial narrative for investors and analysts, underpinned by robust SaaS metrics
Business Partnering
- Partner closely with Sales, Product, Engineering, and People leaders to drive financial accountability across the business
- Own financial metrics and provide regular performance analyses
- Support revenue operations, pricing strategy, and go-to-market financial planning
Team & Systems Leadership
- Lead, mentor, and scale a high-performing finance team including FP&A, accounting, and revenue operations
- Drive the selection, implementation, and optimization of financial systems and tools (ERP, FP&A platforms, billing infrastructure)
- Build scalable, automated financial processes that support rapid growth and eventual public-company readiness
- Champion and model the use of AI and modern technology tools — actively embedding automation, AI-assisted analysis, and intelligent workflows into finance operations to move faster, reduce manual work, and raise the quality of output
- Set the standard for technology fluency on the finance team: encourage experimentation with tools like Claude and other AI systems for modeling, reporting, and documentation, and create space for the team to share what works
WORKING AT TELEPORT IN THE AGE OF MODERN TECHNOLOGY
At Teleport, using the best available tools and systems isn’t a nice-to-have — it’s part of how we work. We expect every Teleporter to actively adopt modern technology to do their job better: move faster, think harder, and produce work they’re proud of. That means embracing automation, better documentation systems, analytics, and tools like Claude regularly, bringing technology into your problem-solving, and sharing what works with your team.
WHAT WE'RE LOOKING FOR
- 18+ years of progressive financial leadership experience, with significant time as VP of Finance, CFO, or equivalent senior finance executive
- Proven record of success at a high-growth B2B Cybersecurity, SaaS or infrastructure technology company in Series D/E/F stages with over $200mln in ARR
- Strong command of GAAP accounting, SaaS financial metrics, financial controls, and audit processes
- Demonstrated experience supporting a company through key inflection points — Series C+, late-stage private, or IPO preparation
- Outstanding communication skills — able to present complex financial matters to executive teams, boards, and investors with confidence and clarity
- Proven ability to build and lead high-performing, geographically distributed finance teams
- Hands-on experience evaluating, selecting, and scaling financial systems (NetSuite, Workday, Adaptive Insights, or comparable platforms)
- Collaborative, data-driven decision-maker who thrives in a fast-moving, distributed environment
- Ability to be in-person in our HQ in Oakland, CA, a few times a week for in-person collaboration with the executive team.
NICE TO HAVE
- CPA, CFA, or MBA from a leading program
- Experience taking a company through late stage private funding stages and IPO
- Open-source or developer-tools experience.
Why Teleport
You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for.
Remote-first and globally distributed, we're genuinely passionate about what we're building.
The Benefits
At Teleport, we believe your career is more important than a list of perks. That's why we focus on making your day-to-day the best it can be — giving you the autonomy, access, and support to do the best work of your career.
- Extensive health coverage
- Annual expense budget
- Rest and recovery policies that maximize your ability to recharge
- Investment in your future with retirement savings plans
- Professional development opportunities
Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.
Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/ http://goteleport.com/legal/apply/job-applicant/
Location: Canada; United States
Workplace: Remote
ABOUT DOCKER
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
_______________________________________________________________________
THE ROLE
Docker is building a Training practice to accelerate customer onboarding and adoption, and help them realize measurable value from Docker’s AI Governance products. As Senior Manager, Training you will own learning journey design, operations and outcomes.
This is a founding role. You will start as an individual contributor, personally building the first learning paths and standing up the platform, and you will grow into leading a team as the Training function scales.
This is a high-visibility role within our Professional Services organization and works directly with leadership in Professional Services, Technical Account Management and Onboarding Specialists. You’ll define how new customers learn to implement Docker in their first weeks and months, developing user and administrator self-led journeys and instructor-led workshops. You’ll prove Training impact with data tied to onboarding, implementation and adoption milestones, and the value customers realize.
You will build on a modern learning stack anchored on Skilljar and Instruqt. You will make AI a core part of how customers are implemented, using agents to produce content, coach learners, and run learning operations.
RESPONSIBILITIES
- Own the training journey for customer implementation training, focused on admins, IT, security, DevOps teams and non-developer teams adopting Docker Sandboxes and AI governance products.
- Own the learning technology stack built on Skilljar and Instruqt, including catalog and learning-path structure and authoring workflows
- Build hands-on: author the first implementation paths, labs, and assessments, and configure and administer Skilljar and Instruqt.
- Design the training practice to be AI-native using built in features from Skiljar and Instruqt and support from Professional Services engineers: agents draft courses, lab guides, and assessments from product docs, release notes, and engineering changes, and flag stale content, with an SME review gate for technical accuracy before anything is published.
- Establish repeatable curriculum standards: implementation path templates, hands-on lab patterns, assessment and badging criteria, content review and refresh cycles and web-based customer journeys.
- Partner with technical subject-matter experts within Professional Services to build content, and support them on authoring in Instruqt.
- Use AI agents, vendors, contractors, and SMEs as leverage to scale output ahead of headcount.
- Define team model: roles, sequencing, and the business case for first hires.
- Ensure learner data practices meet Docker’s privacy, security, and vendor review standards, including PII minimization and DPA requirements for training platforms and any AI models that process learner data.
_______________________________________________________________________
QUALIFICATIONS
REQUIRED
- 10+ years in technical training, customer education, or enablement leadership at a SaaS/infrastructure company, including 5+ years leading programs or teams, with a record of building a function from the ground up.
- Comfortable as a hands-on builder and sole practitioner, with the ability to hire and lead a team as the function grows.
- Demonstrated ability to influence senior stakeholders and technical contributors and drive alignment without formal authority.
- Hands-on experience with an enterprise LMS (Skilljar preferred) and learner journey design.
- Experience building and running customer implementation, onboarding, or education programs, including instructional design, hands-on labs, and certification or badging.
- Experience with AI/ML and agentic AI concepts, and the ability to build training for AI workloads in enterprise environments.
- Proven record of measuring training impact, using implementation completion, adoption, and business metrics, including retention, expansion, and revenue contribution, to show ROI to executives.
PREFERRED
- Hands-on experience applying AI and LLM tools to content production, learner support, or learning operations, with clear human review and quality controls.
- Experience building agent-based or MCP-integrated learning and documentation experiences, including AI lab coaching and automated assessment.
- Experience managing vendors and platform engagements, including professional services partners and internal engineering dependencies.
BONUS
- Strong technical credibility in containerization, container and software supply chain security, and enterprise IT and identity environments, with the ability to evaluate content quality alongside engineers.
- Experience linking customer education to implementation completion, retention, and time-to-value metrics in a customer success or CRM platform.
- Experience unifying documentation and learning platforms into a single SSO-authenticated learner experience.
_______________________________________________________________________
WHAT TO EXPECT
FIRST 30 DAYS
- Onboard to Docker’s mission, values, and operating model.
- Deeply familiarize yourself with our product portfolio, customers, and the current customer implementation journey, including provisioning, implementation engagements, and handoffs.
- Build strong partnerships with Professional Services leaders, along with Skilljar, Instruqt, and vendor professional services contacts.
- Plug into the team’s rhythm of business (standups, reviews, shadow customer implementation engagements).
FIRST 90 DAYS
You will be supported in the first 90 days by Professional Services SMEs, vendor professional services teams, and contractors.
- Define the customer implementation training strategy, charter, and operating model, including audiences, intake and prioritization, and success metrics.
- Launch a baseline analytics view of implementation milestone completion, badging, and adoption for executive reporting.
- Ship the first priority implementation paths with hands-on labs, and establish a badging framework.
- Pilot an AI-assisted content workflow with an SME review gate, and define the AI governance model for learner data and generated content.
ONE-YEAR OUTLOOK
- A proven, data-backed Training practice with first hire(s) in place or approved and a defined team roadmap.
- AI agents handle the majority of content drafting, refresh detection, and reporting, so a lean practice can scale ahead of headcount, with an AI lab coach and personalized implementation paths live for customers.
- Measurable improvement in implementation completion, on-time provisioning, and time-to-value, with training demonstrably linked to adoption, retention, expansion, and revenue contribution.
- New product capabilities launch with implementation training and labs ready on day one, and continuous improvement is institutionalized through learner analytics and customer feedback.
Visa sponsorship: Not available for this role.
_______________________________________________________________________
COMPENSATION & EQUITY
All full-time roles include equity. Final compensation is determined on factors including but not limited to experience, skills, qualifications, and location.
Canada: CA$179,149 - CA$255,927 base
United States: $131,495 - $187,850 base
______________________________________________________________________
POSTING INFORMATION
- Open vacancy: This posting is for an existing open role.
- AI in hiring: Docker may use AI-assisted tools during our recruiting process.
- Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.
______________________________________________________________________
PERKS & BENEFITS
- Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- Home office support – Set up your workspace for comfort and success.
- Technology stipend – Equivalent to US$100 net per month to help support your work.
- Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
- Parental leave – 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
- Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
- Docker swag – Because representing the whale never gets old.
Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.
#LI-REMOTE
Location: Remote - USA
The Payment Integrity team is a group of innovative thinkers sitting at the intersection of Clover's provider Network, Claims, and Tech teams. The Payment Integrity team ensures that Clover pays claims in an accurate manner, with a particular focus on reducing inappropriate medical spend.
As an DRG Validation Auditor at Clover Health, you will play a key role ensuring that Clover is able to continue to build and scale a compliant, efficient and profitable program. You will work to ensure quality assurance standards and regulatory policy are reflected in claims processing practices. You will help drive value for every member by ensuring that Clover’s medical claims are paid accurately and recovering overpayments when they are identified. The Associate - Inpatient Coder coordinates the identification of provider DRG denials and upcoding.
As an DRG Validation Auditor, you will:
Partner with Clinical, Claims, and Payment Integrity peers to review claims for DRG related issues on a prospective and retrospective basis that drive inaccurate payments to providers.
Proactively identify overpayments to ensure accurate claims payments on inpatient services.
Participate in collaborative discussions with MDs to verify the clinical rationale behind billed procedures.
Communicate effectively while building trust and lasting partnerships both laterally and vertically across multi-discipline teams.
Communicate effectively both internally and externally to ensure accurate claims adjudication and proper provider notification.
Success in this role looks like:
By the end of your initial 90-day period, you will have demonstrated a strong understanding of clinical coding practices and medical records review, while assisting our team in areas of DRG validation.
By 6 months, you will be working autonomously to execute within our clinical review workflows and will have developed strong interpersonal relationships across the organization.
Continued success in this position anchors in on developing a deep understanding of the workflows that support our clinical review life cycle, while maintaining regulatory compliance standards.
You should get in touch if:
You hold a CCS or CIC certification; required.
Knowledge of DRG pricing methodology; required.
You have at least 1 year of direct inpatient clinical coding experience.
Medicare or Medicare Advantage payment integrity or claims operations experience; preferred
You are technologically savvy with strong computer skills in Excel and PowerPoint.
Benefits Overview
:
Financial Well-Being
: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
Physical Well-Being
: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
Mental Well-Being
: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
Professional Development
: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Remote-first culture, enabling collaboration with global teams
Paid parental leave for all new parents
And much more!
About Clover:
We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
#
LI-REMOTE
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are an
E-Verify
company.
#LI-Remote
Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.
A reasonable estimate of the base salary range for this role is:
$76,000
—
$99,000 USD
Location: Remote - USA
The Payment Integrity team is a group of innovative thinkers sitting at the intersection of Clover's provider Network, Claims, and Tech teams. The Payment Integrity team ensures that Clover pays claims in an accurate manner, with a particular focus on reducing inappropriate medical spend.
As an DRG Inpatient Coding Validator at Clover Health, you will play a key role ensuring that Clover is able to continue to build and scale a compliant, efficient and profitable program. You will work to ensure quality assurance standards and regulatory policy are reflected in claims processing practices. You will help drive value for every member by ensuring that Clover’s medical claims are paid accurately and recovering overpayments when they are identified. The Associate - Inpatient Coder coordinates the identification of provider DRG denials and upcoding.
As an DRG Inpatient Coding Validator, you will:
Partner with Clinical, Claims, and Payment Integrity peers to review claims for DRG related issues on a prospective and retrospective basis that drive inaccurate payments to providers.
Proactively identify overpayments to ensure accurate claims payments on inpatient services.
Participate in collaborative discussions with MDs to verify the clinical rationale behind billed procedures.
Communicate effectively while building trust and lasting partnerships both laterally and vertically across multi-discipline teams.
Communicate effectively both internally and externally to ensure accurate claims adjudication and proper provider notification.
Success in this role looks like:
By the end of your initial 90-day period, you will have demonstrated a strong understanding of clinical coding practices and medical records review, while assisting our team in areas of DRG validation.
By 6 months, you will be working autonomously to execute within our clinical review workflows and will have developed strong interpersonal relationships across the organization.
Continued success in this position anchors in on developing a deep understanding of the workflows that support our clinical review life cycle, while maintaining regulatory compliance standards.
You should get in touch if:
You hold a CCS or CIC certification; required.
Knowledge of DRG pricing methodology; required.
You have at least 1 year of direct inpatient clinical coding experience.
Medicare or Medicare Advantage payment integrity or claims operations experience; preferred
You are technologically savvy with strong computer skills in Excel and PowerPoint.
Benefits Overview
:
Financial Well-Being
: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
Physical Well-Being
: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
Mental Well-Being
: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
Professional Development
: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Remote-first culture, enabling collaboration with global teams
Paid parental leave for all new parents
And much more!
About Clover:
We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
#
LI-REMOTE
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are an
E-Verify
company.
#LI-Remote
Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.
A reasonable estimate of the base salary range for this role is:
$76,000
—
$99,000 USD
Location: Remote
Workplace: Remote
Kit https://kit.com/ is the email marketing platform experts choose to grow their audience, deepen their relationships, and build a business around the work they love. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform.
More importantly, there isn't a team more committed to helping creators earn a living. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote.
We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.
THE ROLE
Kit's most established creators run real companies, with teams, large lists, dedicated sending needs, and a buying process that our self-serve motion wasn't built to serve. Because this part of our business is growing, we're looking for a Senior Product Marketing Manager, Scaling Creators to own how Kit wins, lands, and expands these businesses through a sales-assisted motion that sits alongside our self-serve product.
You'll define who this buyer is, write the story that resonates and wins with them, and build the GTM strategy to drive inbound pipeline for our sales team. When these creators choose Kit and grow on it, they build more valuable businesses, and that's the outcome this role exists for.
This is a full-time individual contributor role ideal for someone who has added an upmarket sales-led motion to a product-led company before and wants their work measured in win rate and deal size.
YOUR SUPPORT SYSTEM
You'll report to Christina Lhi https://www.linkedin.com/in/christinalhi/, Head of Marketing, and work alongside two other experienced Product Marketing Managers on Kit's product marketing team. Together, you'll keep the self-serve and sales-assisted stories feeling like one Kit.
You'll spend a lot of your time with:
- Our sales leadership, on who we sell to, the deal toolkit, enablement, and win/loss
- Account Executives and Solutions Consultants, on demo narratives, discovery, and technical and migration proof
- Product, on packaging, launches, and roadmap input
- RevOps and analytics, on how accounts get routed to sales, attribution, and pricing decisions
- Creator Success, on case studies, customer references, and expansion plays
- Demand gen, content, and events, on campaigns and events for established creators
WHAT YOU'LL DO
- First Week: Dive into our onboarding curriculum in Notion and learn Kit's product, pricing, and current positioning. Attend Get-To-Know-You (GTKY) meetings with marketing, sales, Solutions Consultants, RevOps, and Creator Success. Get access to our CRM, call recordings, and product analytics, and start listening to recent sales calls. Understand how product marketing currently works at Kit
- First Month: Shadow 15+ sales calls and talk with 10 established creators, including recent wins, losses, and churned accounts. Audit the sales content reps use today and how product usage currently routes accounts to sales. Set baselines with RevOps for win rate, sales cycle, deal size, and expansion revenue. Share a written point of view with the entire growth team on who our established creator buyer is and the three biggest gaps in how we sell to them. And an action plan on how we can win these creators.
- First Six Months: Define the ideal customer niches and buying personas. Ship a messaging framework for these personas, tied to outcomes like revenue per subscriber, deliverability, team workflows, and safe migration, and make sure it fits Kit's broader story. Build the core deal toolkit: first-call and demo narrative, discovery guide, pitch deck, business case template, security and deliverability one-pagers, a migration plan, and competitive battlecards. Build and execute GTM tactics needed in order to drive MQLs and ultimately new MRR attributed to the sales funnel.
- First Year: Sales runs on messaging and tools you built, pitch with confidence and we drive 2X inbound MQLs from when you started. You’ll own and lead our channel strategy, setting the vision, driving cross-functional alignment, and partnering with Marketing to bring it to life. You'll run a quarterly win/loss program and share what you learn openly, build a clear path for sales leads on our website, and make sure launches that matter to larger accounts ship with both a self-serve and a sales-assisted version. Your work has a direct impact on helping Kit reach $100,000,000 ARR while protecting the self-serve engine that got us here.
WHAT WILL S.E.T. YOU UP FOR SUCCESS
Skills
- Segmentation and buyer definition: turning firmographic and product usage data into a clear picture of who to sell to and when
- Messaging and positioning for a sales-assisted buyer, including competitive differentiation and objection handling
- Sales enablement that reps actually use: demo narratives, discovery guides, business cases, and battlecards
- Writing and storytelling that turns product depth into a business case a non-technical buyer can act on
- Working with CRM, product analytics, and pipeline data to measure funnel conversion, win rate, and deal size
- Customer and market/competitor research, including win/loss interviews and call analysis
- Systems thinking: connecting people, processes, data, and tools to identify opportunities and build repeatable solutions across the go-to-market motion
- Strong AI fluency: knowing when to leverage AI and how to build AI-powered workflows or tools that scale product marketing work, with human judgment and quality checks built in
- Pricing and packaging input for a new tier or add-on (nice to have)
Experiences
- 7+ years in B2B SaaS product marketing, including at least 2 years supporting a sales team selling to mid-market and/or larger accounts
- Added a sales-led motion on top of a product-led one at a high-growth company, and can show what changed before and after with clear metrics
- Built a deal toolkit and enablement program from little or nothing, and tied it to a sales metric like win rate or deal size
- Ran a win/loss or customer research program that changed how a team sold or built
- Ran an expansion or account-based program for an existing customer base (nice to have)
- Worked in email, martech, or the creator economy
Traits
- You lead without a formal title. You align sales, product, RevOps, and finance on goals, trade-offs, and what success looks like, then keep things moving.
- You advocate for creators in decisions, and you protect the self-serve experience instead of pushing every account toward sales.
- You act with urgency and stay focused on hitting OKRs and owning outcomes.
- You work in public. You share findings, drafts, and the reasoning behind decisions so others can build on them.
- You connect data to decisions, and you help others get sharper about using it.
- You raise the bar on quality and iterate toward it, and you shape how your team uses AI, from call analysis to keeping battlecards current.
WHAT WON'T SET YOU UP FOR SUCCESS
- Experience in only self-serve or only enterprise sales. This role lives in the space between them, and you'll need to understand both.
- Treating enablement as a deck handoff. The work includes coaching reps, measuring what gets used, and revising what doesn't land.
- Wanting a sales playbook already in place. Much of this motion doesn't exist yet, and you'll be building it as you learn.
- Preferring to be measured on output rather than outcomes. You'll share accountability with Sales for win rate, deal size, and expansion revenue.
- Needing extensive approval before acting. You'll be trusted to make calls on speed versus quality and to explain your reasoning.
- Discomfort with direct, candid feedback, especially from sellers on what's working in live deals.
WORKING HOURS AND LOCATION
We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Coast of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory.
COMPENSATION + PERKS + BENEFITS
Kit has standardized salaries based on position, no matter where you live. For this role, we’re hiring at our level 4 ($166,000). Level is determined based on experience and our interview process.
PERKS + BENEFITS INCLUDE:
- Profit Sharing https://www.linkedin.com/feed/update/urn:li:activity:7454911054947688448/
- Kit equity
- 401k with a 5% match
- We cover up to $2,280 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna
- $2,000 equipment allowance for your first two years, $1,000 budget every following two years. Company-provided laptops are issued to every Kit team member and are not included in the equipment budget
- Individual learning + development budget ($3,500/year)
- Creator meetup budget ($50/month) to connect with creators over coffee, lunch, or other in-person meetups
- Gender affirming benefits
- Childcare benefit up to $3,000 annually through JOON
- Twenty (20) days of paid time off during each year of employment
- Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work
- Ten (10) paid holidays a year
- Two weeks of paid sick time each year, including mental health + well being days
- Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year
- Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
- Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period
- Four-week, paid sabbatical after five years with the team
- Fantastic in-person or virtual retreats with the team twice a year
HOW TO APPLY
We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:
1. A phone screen with our recruiter (30 min)
2. Hiring manager interview (45 min)
3. Take-home assignment
4. Panel interview (60 min)
We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.
Kit is an equal opportunity employer
We value diversity in all of its forms. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply.
We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.
Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Location: South Africa
HR Talent & Performance Coordinator
Are you an organized, detail-oriented HR professional with a passion for talent acquisition, performance management, and people strategy? Do you enjoy building efficient recruitment processes, enhancing the candidate and employee experience, and helping people grow and do their best work? If so, Codekeeper offers an opportunity to make a meaningful impact.
We are looking for a proactive and ownership-driven individual to drive recruitment, coordinate our performance management cycle, and support HR operations. You will play a key role in running goal-setting and review processes, supporting managers in giving meaningful feedback, and turning performance insights into development opportunities for our team. Along the way, you’ll refine processes, drive continuous improvement, and help us attract, develop, and retain top talent. The ideal candidate is eager to grow within the role, contribute to cross-functional projects, and bring fresh ideas to strengthen our evolving HR practices.
We are accepting applications over the next two months and will close the position as soon as we find the right fit, so we encourage early applications.
Role Description
The HR Talent & Performance Coordinator will be responsible for managing the overall Human Resources (HR) strategies, systems, tactics, and procedures across Codekeeper. They will oversee recruitment activities, including sourcing, attracting, screening, interviewing, and assessing potential candidates, and onboarding new employees. They will also coordinate the performance management cycle, including goal-setting, performance reviews, and feedback processes, and work with managers to support employee development, recognize strong performance, and address performance concerns constructively.
Key Responsibilities
Recruiting
Source, post, and optimize job openings on various platforms
Design and manage application and screening processes according to company policies
Expand recruitment reach and improve candidate engagement
Screening & Interviewing
Collaborate with department managers to define role requirements
Conduct initial screening calls and evaluate candidates based on established criteria
Offer Management
Present job offers to successful candidates, detailing position terms, remuneration, and benefits
Performance Management
Coordinate performance management processes, including goal-setting, reviews, and feedback
Support managers and employees throughout the performance cycle
Help identify development needs and support employee growth
Process Optimization
Explore new platforms, tools, and strategies to enhance recruitment and performance processes
Document procedures and workflows in the relevant HR folders
HR Management
Develop, structure, and document HR procedures aligned with company policies
Manage onboarding processes to ensure a seamless transition for new hires
Employee Relations
Organize three online team gatherings and one offline team event per year to foster engagement and a strong company culture
About the Company
Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our robust app.
What We Offer
Passionate and fun-loving colleagues
Startup mindset with ample opportunities for growth
Regular team activities and gatherings
Comprehensive onboarding process with a dedicated ramp-up period
A supportive team that values open communication and direct feedback
A chance to excel in your career and make a difference
Skills We Are Looking For
Proficiency in English, both written and verbal
Ability to adapt and multitask in a fast-paced environment
Strong organizational, analytical, and strategic thinking skills
Required Experience
Professional Experience: A minimum of 1–2 years in a similar HR or recruitment role
Background in recruitment, with experience in screening, interviewing, and assessing candidates
Experience in performance coaching, training and development
Additional Info
Job Location:
Remote
Join us to shape the future of software escrow!
How To Apply
To apply, use the Apply button on this listing. In your application, tell us how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours, address some of the work we do, and introduce yourself as a colleague.
Please note:
Applications and follow-ups sent through any other channel, such as our customer website chat, support email or direct messages to team members, won’t be considered. Need an accessibility adjustment to apply? Visit
Our Careers Page
for how to reach us.
УдалённоRemote - USA; Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity
УдалённоRemote - USA; Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity
УдалённоseniorWe do our best to keep things reasonable, but a little time zone juggling comes with the territory
South Africa; Conduct initial screening calls and evaluate candidates based on established criteria