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Responsibilities Own the product strategy and roadmap for Cryptopay’s B2B crypto-processing product. Translate business goals, market insights and customer needs into clear product priorities and executable initiatives.

Location: Cluj-Napoca, Romania; Petten, Netherlands; Pondicherry, India; Aachen, Germany; Abidjan, Côte d'Ivoire; Abu Dhabi, United Arab Emirates; Ahmedabad, India; Berat, Albania; Alexandria, Egypt; Algiers, Algeria; Alkmaar, Netherlands; Almaty, Kazakhstan; Amersfoort, Netherlands; Amman, Jordan; Amsterdam, Netherlands; Antalya, Türkiye; Astana, Kazakhstan; Asunción, Paraguay; Athens, Greece; Atlanta, United States; Augsburg, Germany; Austin, United States; Aya Napa, Cyprus; Bad Homburg, Germany; Baden-Baden, Germany; Baku, Azerbaijan; Bangkok, Thailand; Barcelona, Spain; Batumi, Georgia; Belgrade, Serbia; Bergisch Gladbach, Germany; Berlin, Germany; Bernau, Germany; Bielefeld, Germany; Birmingham, United Kingdom; Birżebbuġa, Malta; Bishkek, Kyrgyzstan; Boca Raton, United States; Bolzano, Italy; Bordeaux, France; Boston, United States; Bramsche, Germany; Bratislava, Slovakia; Bromolla, Sweden; Brussels, Belgium; Bryanston, South Africa; Bucharest, Romania; Bucuresti, Romania; Budapest, Hungary; Buenos Aires, Argentina; Cairo, Egypt; Cape Town, South Africa; Cebu City, Philippines; Chemnitz, Germany; Chicago, United States; Santiago, Chile; Beijing, China; Chișinău, Moldova, Republic of; Bogota, Colombia; Colombo, Sri Lanka; Columbus, United States; Copenhagen, Denmark; Costa Rica; Havana, Cuba; Dakar, Senegal; Dallas, United States; Dammam, Saudi Arabia; Darmstadt, Germany; Davao City, Philippines; Delhi, India; Detroit, United States; Mirpur, Bangladesh; Djibouti; Dnipro, Ukraine; Douala, Cameroon; Dresden, Germany; Dubai, United Arab Emirates; Dublin, Ireland; Dusseldorf, Germany; Düsseldorf, Germany; Guayaquil, Ecuador; Emmen, Switzerland; London, United Kingdom; Erevan, Armenia; Essen, Germany; Fatorda, India; Helsinki, Finland; Florida City, United States; Frankfurt, Germany; Freiburg, Germany; Gatineau, Canada; Geoergsmarienhütte, Germany; Görlizt, Germany; Göttingen, Germany; Greifswald, Germany; Grenoble, France Workplace: remote We’re looking for a creative strategist who understands direct response at a serious level and can develop and script YouTube ads and mini VSLs for competitive e-commerce markets. You’ll be responsible for research, angle development, hook writing, scripting, and iterating based on performance data. Your scripts go through our AI production team, so the output is fast and the feedback loop is short. You’ll be working across multiple 8 and 9-figure brands simultaneously. The work is demanding and the bar is high. 2+ years writing direct response video ads for YouTube or Facebook A real understanding of Eugene Schwartz’s awareness stages and how to apply them to cold traffic Experience scripting hooks, mini VSLs, and full ad concepts The ability to look at performance data and use it to build the next creative Proven spend behind your work - creatives you’ve written that have run profitably at scale Comfort using AI tools as part of your day-to-day workflow Experience in compliance-sensitive categories like supplements or weight loss is a bonus. So is familiarity with unique mechanism development and RMBC.

Location: Tas-Sliema, Malta; Sofia, Bulgaria; London, United Kingdom Workplace: hybrid EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide. But that's not all! We're not just about numbers, we're about people . With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork. Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time. We are looking for a skilled and highly driven Senior Casino Account Manager on Malta! About the job: In this role, you will be responsible for managing and growing strategic operator relationships, ensuring clients maximize the value of our casino portfolio while driving revenue growth, retention, and long-term partnerships. You will work closely with operators to develop commercial strategies, optimize game performance, coordinate successful game launches, and identify new business opportunities. You will collaborate cross-functionally with Product, Sales, Integrations, Compliance, Legal, Vendor Management teams to deliver an exceptional customer experience. This is an ideal opportunity for someone with a strong background in iGaming, outstanding relationship management skills, and a passion for delivering measurable business results. Key Responsibilities: Manage a portfolio of strategic casino operator accounts, acting as the primary commercial point of contact. Build and maintain long-term relationships with key stakeholders across client organizations. Develop account strategies to drive revenue growth, player engagement, and market expansion. Identify upselling and cross-selling opportunities across the casino product portfolio (Engage Suite Products and 3rd party Casino Products). Monitor account performance using commercial and operational KPIs, providing data-driven recommendations to improve results. Coordinate the successful launch of new games, promotional campaigns, and product features. Conduct regular business reviews with clients, presenting performance insights and strategic vendor recommendations. Resolve commercial and operational issues proactively while maintaining high levels of customer satisfaction. Monitor market trends, competitor activity, and regulatory developments to identify new opportunities. Represent the company at industry conferences, client meetings, and networking events when required. Mentor junior account managers and contribute to best practices within the Casino Commercial team. Requirements: Essential 5+ years of experience in Account Management, Commercial Management, within the iGaming industry. Strong understanding of online casino products, game content, player behavior, and operator business models. Proven track record of managing high-value B2B accounts and delivering commercial growth. Excellent relationship-building, negotiation, and stakeholder management skills. Strong commercial acumen with the ability to interpret data and translate insights into business opportunities. Experience working with commercial reporting tools. Strong communication and presentation skills. Ability to manage multiple priorities in a fast-paced, international environment. Willingness to travel internationally when required. Preferred Experience working for a platform provider, aggregator. Knowledge of regulated iGaming markets and compliance requirements. Experience launching casino content, promotional tools, or gamification features. Familiarity with BI tools such as Power BI. Additional European language skills are advantageous. Key Competencies : Strategic relationship management Commercial negotiation Revenue growth and account development Customer success Analytical thinking Problem solving Influencing and stakeholder management Presentation and communication Planning and organization Collaboration and teamwork Adaptability and resilience Success in this role will be measured by: Revenue growth across managed accounts. Client retention and satisfaction. Successful delivery of game launches and commercial initiatives. Growth in wallet share and cross-selling opportunities. Achievement of commercial KPIs and revenue targets. Strong internal collaboration and operational excellence. Here's what we offer: Start with a competitive number of annual leave days, increasing as you grow with us. Private Medical Subscription. 3 sick leave days per year, no doctor's note required. Access to online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training. Gym membership. Meal allowance. Support for New Parents: 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old. 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old. Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool? At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference! EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Workplace: fully At Utorg, we are reshaping the future of Fintech by seamlessly integrating traditional finance with cutting-edge blockchain technology. Our innovative products create new opportunities for both users and businesses. We are an ambitious, international team driven by curiosity, innovation, and a vision for a decentralized future. If you are a proactive problem-solver who is passionate about supporting users and ensuring seamless financial experiences, we invite you to join us on our journey. As a Payment Support Specialist, you will handle the full cycle of requests from our users and partners. You will serve as the company’s first point of contact and collaborate closely with developers, testers, and other teams to improve our processes and products. Your expertise will help ensure a positive experience for every user by resolving queries, investigating issues, and working closely with the product and technology teams. This role offers an opportunity to dive into a complex product involving payment flows, blockchain, and compliance. You’ll work alongside the people who build these systems, with the team’s full support and all necessary resources. Proven experience in payment support within Fintech or payments products is required. Schedule: 3/3 rotation (2 days / 1 night). Key Responsibilities Deliver world-class customer support via email, chat, and ticketing systems in a remote setting.- Quickly and accurately address payment-related queries , including transaction status, payment troubleshooting, and general account inquiries. Clearly explain payment flows, processes, and options to customers , ensuring clarity and satisfaction at every step.- Troubleshoot and resolve customer issues through detailed investigation and collaboration with internal teams. Document user feedback and work with product teams to continually refine our services. Maintain accurate records of customer interactions and payment issues in our CRM. Contribute to developing and improving support documentation and FAQs. Essential Skills English language proficiency at B2+ or higher, plus proficiency in Russian , with strong written and spoken communication skills. Strong functional knowledge of payment processes , including payment gateways, transaction troubleshooting, and basic financial compliance. Proven experience in a customer support role, ideally within a fintech, payments, or digital product environment. Ability to empathize with customers, remain patient under pressure, and deliver clear, structured responses. Adaptability to rapid change and a proactive attitude towards learning new support tools and payment technologies. Desirable Experience Experience with Fintech, cryptocurrency, or other digital payment systems. Previous experience working remotely or in distributed teams. Familiarity with support automation tools, knowledge bases, and CRM systems. Key Soft Skills Attention to detail and accuracy in problem resolution and communication. Critical thinking and a structured approach to troubleshooting. Ability to work independently and as part of an international, collaborative team. Initiative, flexibility, and a willingness to drive process or product improvements based on customer insights. Excellent time management skills and resilience in fast-paced environments. What We Offer Fully remote work with flexible hours, supporting a diverse and globally distributed team. Clear opportunities for career growth and professional development within the rapidly expanding fintech space. A continuous learning environment with access to tools, resources, and guidance from industry experts. An open and constructive feedback culture, including regular one-on-ones and transparent performance reviews. The chance to shape how users interact with innovative financial technologies.

Location: Bulgaria Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a motivated and proactive Business Development Representative to join our Sales Team and support Xometry’s growth across international markets. In this role, you will develop new business opportunities, manage customer relationships, and build long-term partnerships with small and medium-sized businesses across industries such as mechanical engineering, robotics, infrastructure, furniture manufacturing, and more. This is an excellent opportunity for someone with strong communication skills, a commercial mindset, and the ambition to grow within a fast-paced international environment. How You’ll Contribute: Develop and expand the customer base through proactive outbound sales activities and inbound lead management Achieve established sales plans and individual KPIs Handle incoming customer requests promptly and professionally Maintain effective communication with customers through calls, emails, online meetings, and messaging platforms Maintain accurate and high-quality customer data in Salesforce Support customers with account usage, request submissions, and order placement Monitor and follow up on customer payments Maintain long-term relationships with existing customers while identifying upselling opportunities Identify and unlock new business opportunities through assigned and acquired customer accounts Represent Xometry professionally in communication with customers across various industries What You’ll Bring to Xometry: Experience: First experience in sales, business development, customer success, or account management Language Skills: Fluent Danish or Norwegian and English is mandatory Communication: Strong interpersonal and communication skills with the ability to build trust, negotiate, and achieve results Commercial Mindset: Ability to identify business opportunities, achieve sales targets, and contribute to a healthy sales pipeline Technical Mindset: Ability to quickly understand product specifics and communicate them effectively to customers Customer Focus: Strong social intelligence, empathy, and a customer-oriented communication style Personal Qualities: High level of responsibility, flexibility, determination, and motivation to grow International Experience: Experience living abroad is considered an advantage Location: Candidates must be located in Bulgaria #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Location: AU: Sydney (45 Clarence St) Workplace: Hybrid Xero's Strategy & Operations team partners across the business to shape long term direction, drive critical decision making and translate strategy into execution. We're looking for a Senior Manager, Strategy & Operations to lead Xero's internal AI transformation and deliver high impact strategic programs across the business - someone who moves comfortably between big picture thinking and hands on delivery. As an individual contributor, you'll scope opportunities, build business cases and drive design and implementation across some of Xero's most consequential AI initiatives, connecting the dots between company wide efforts so they add up to something cohesive. You'll coordinate across technical and non-technical stakeholders, close alignment gaps, and keep momentum going - all while building the credibility and influence to get things done without relying on authority. The team & how they connect The team sits at the centre of how Xero plans and executes, designing the systems that help other teams do their best work. They partner closely with leaders across the business to structure ambiguous problems into clear recommendations, then stay close to delivery to make sure those recommendations land. It's a small, tight knit group that works collaboratively across functions. Initially, the role will focus on - Leading strategic work streams supporting Xero's internal AI transformation, from scoping through to stabilization and adoption - Translating AI ambitions into clear scope, requirements and delivery plans with measurable outcomes - Structuring ambiguous business problems into sharp questions and well reasoned recommendations for senior audiences - Building business cases and bringing commercial judgement to trade offs and investment decisions Where and how you can work This role is based in our Melbourne or Sydney office working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best. Here are some of the things we're looking for, for this role - Experience at top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment. - You've led complex, multi stakeholder programs end to end, from problem definition through to delivery - Structured, rigorous thinking comes naturally to you, and you can frame ambiguous problems into credible analyses and clear recommendations - You bring a background in operating model and technology transformation, along with experience and/or aptitude in AI strategy or AI enabled ways of working - You model an AI builder mindset for reimagining workflows, actively building your own AI fluency, and rapidly experimenting - Strong financial and commercial acumen underpins how you build and interrogate business cases - Your written and verbal communication is polished and precise, with deliverables that rarely need heavy editing - You enjoy developing others, whether that's mentoring, giving candid feedback or building team capability Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: AU: Melbourne: (260 Burwood Rd) Workplace: Hybrid Xero's Strategy & Operations team partners across the business to shape long term direction, drive critical decision making and translate strategy into execution. We're looking for a Senior Manager, Strategy & Operations to lead Xero's internal AI transformation and deliver high impact strategic programs across the business - someone who moves comfortably between big picture thinking and hands on delivery. As an individual contributor, you'll scope opportunities, build business cases and drive design and implementation across some of Xero's most consequential AI initiatives, connecting the dots between company wide efforts so they add up to something cohesive. You'll coordinate across technical and non-technical stakeholders, close alignment gaps, and keep momentum going - all while building the credibility and influence to get things done without relying on authority. The team & how they connect The team sits at the centre of how Xero plans and executes, designing the systems that help other teams do their best work. They partner closely with leaders across the business to structure ambiguous problems into clear recommendations, then stay close to delivery to make sure those recommendations land. It's a small, tight knit group that works collaboratively across functions. Initially, the role will focus on - Leading strategic work streams supporting Xero's internal AI transformation, from scoping through to stabilization and adoption - Translating AI ambitions into clear scope, requirements and delivery plans with measurable outcomes - Structuring ambiguous business problems into sharp questions and well reasoned recommendations for senior audiences - Building business cases and bringing commercial judgement to trade offs and investment decisions Where and how you can work This role is based in our Melbourne or Sydney office working in a hybrid model that combines in office collaboration with the flexibility to work from home. Our boost days bring the team together in person for connection and collaborative work, with the rest of the week flexible to suit how you work best. Here are some of the things we're looking for, for this role - Experience at top-tier consulting firm highly preferred; or, comparable experience in strategy, operations, transformation, and/or related roles within a global technology or SaaS environment. - You've led complex, multi stakeholder programs end to end, from problem definition through to delivery - Structured, rigorous thinking comes naturally to you, and you can frame ambiguous problems into credible analyses and clear recommendations - You bring a background in operating model and technology transformation, along with experience and/or aptitude in AI strategy or AI enabled ways of working - You model an AI builder mindset for reimagining workflows, actively building your own AI fluency, and rapidly experimenting - Strong financial and commercial acumen underpins how you build and interrogate business cases - Your written and verbal communication is polished and precise, with deliverables that rarely need heavy editing - You enjoy developing others, whether that's mentoring, giving candid feedback or building team capability Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: Bulgaria Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a motivated and proactive Business Development Representative to join our Sales Team and support Xometry’s growth across international markets. In this role, you will develop new business opportunities, manage customer relationships, and build long-term partnerships with small and medium-sized businesses across industries such as mechanical engineering, robotics, infrastructure, furniture manufacturing, and more. This is an excellent opportunity for someone with strong communication skills, a commercial mindset, and the ambition to grow within a fast-paced international environment. How You’ll Contribute: Develop and expand the customer base through proactive outbound sales activities and inbound lead management Achieve established sales plans and individual KPIs Handle incoming customer requests promptly and professionally Maintain effective communication with customers through calls, emails, online meetings, and messaging platforms Maintain accurate and high-quality customer data in Salesforce Support customers with account usage, request submissions, and order placement Monitor and follow up on customer payments Maintain long-term relationships with existing customers while identifying upselling opportunities Identify and unlock new business opportunities through assigned and acquired customer accounts Represent Xometry professionally in communication with customers across various industries What You’ll Bring to Xometry: Experience: First experience in sales, business development, customer success, or account management Language Skills: Fluent French and English is mandatory Communication: Strong interpersonal and communication skills with the ability to build trust, negotiate, and achieve results Commercial Mindset: Ability to identify business opportunities, achieve sales targets, and contribute to a healthy sales pipeline Technical Mindset: Ability to quickly understand product specifics and communicate them effectively to customers Customer Focus: Strong social intelligence, empathy, and a customer-oriented communication style Personal Qualities: High level of responsibility, flexibility, determination, and motivation to grow International Experience: Experience living abroad is considered an advantage Location: Candidates must be located in Bulgaria The estimated base salary range for new hires into this role is [INSERT RANGE AND CURRENCY] annually + unlimited commission depending on factors such as job-related skills, relevant experience, and location. We also offer full-time remote work; a corporate laptop and corporate IP telephony; structured onboarding covering all tools, systems, and processes; an international and supportive team environment; career growth and development opportunities within a fast-growing global company; a flexible and dynamic work culture with fast decision-making; regular well-being initiatives and global charity projects; and team meetings and company events from time to time. #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Location: Serbia; Spain Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world. We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025). We are looking for Lead ML Engineer -LLM Inference & NLP . Your main tasks will be: Speed up and scale LLM inference in production: SGLang, KV and prefix caching, batching, quantization, speculative decoding Run distributed inference for very large models (up to 1T+ parameters) across multi-GPU and multi-node setups Benchmark new GPU servers and hardware, bring them into production and adapt our serving code to them Lead the NLP and CV teams technically: review experiments, set direction, and step in early when something is heading the wrong way Train and fine-tune the language models, and improve the agent harnesses and chat algorithm that run on them Track cutting-edge research and open-source work in inference and post-training, and turn it into the ML roadmap Collaborate closely with the validation, content, and dataset preparation teams to design experiments and measure model quality We expect from you: Deep hands-on experience optimizing LLM inference in production with SGLang, vLLM, or TensorRT-LLM Experience with distributed inference or training of large models: MoE, tensor/expert/pipeline parallelism, multi-node GPU clusters Strong understanding of what makes inference fast: KV cache, attention kernels, batching, quantization, GPU profiling Experience training and fine-tuning LLMs, including post-training (RLHF, DPO, or similar) Proven technical leadership: you've guided engineers through reviews, mentoring and technical decisions while still writing code yourself Proficiency with PyTorch, transformers, and related libraries Experience at AI-focused startups or companies (Character AI, OpenAI, and similar is a strong plus) Backend engineering experience (Python, Go, C#) and knowledge of scalable deployment systems is a significant advantage Advanced English or Russian Nice to have: CUDA or Triton kernel development A computer vision background. We also welcome strong CV leads who have accelerated large generative image or video models Experience with multimodal LLMs First-author papers or notable open-source work, e.g. contributions to SGLang, vLLM, or post-training libraries A degree in CS, math, or physics from a strong program (MSc or PhD) What do we offer: REMOTE OPPORTUNITY to work full-time; The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment; Vacation 28 calendar days per year; 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave; Bonuses up to $5000 for recommending successful applicants for positions in the company; 50% payment for professional training, international conferences, and meetings; Corporate discount for English lessons; ​ Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children); ​ Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years; Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. Sounds good? Join us now!

Location: Bulgaria Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a motivated and proactive Business Development Representative to join our Sales Team and support Xometry’s growth across international markets. In this role, you will develop new business opportunities, manage customer relationships, and build long-term partnerships with small and medium-sized businesses across industries such as mechanical engineering, robotics, infrastructure, furniture manufacturing, and more. This is an excellent opportunity for someone with strong communication skills, a commercial mindset, and the ambition to grow within a fast-paced international environment. How You’ll Contribute: Develop and expand the customer base through proactive outbound sales activities and inbound lead management Achieve established sales plans and individual KPIs Handle incoming customer requests promptly and professionally Maintain effective communication with customers through calls, emails, online meetings, and messaging platforms Maintain accurate and high-quality customer data in Salesforce Support customers with account usage, request submissions, and order placement Monitor and follow up on customer payments Maintain long-term relationships with existing customers while identifying upselling opportunities Identify and unlock new business opportunities through assigned and acquired customer accounts Represent Xometry professionally in communication with customers across various industries What You’ll Bring to Xometry: Experience: First experience in sales, business development, customer success, or account management Language Skills: Fluent Spanish and English is mandatory Communication: Strong interpersonal and communication skills with the ability to build trust, negotiate, and achieve results Commercial Mindset: Ability to identify business opportunities, achieve sales targets, and contribute to a healthy sales pipeline Technical Mindset: Ability to quickly understand product specifics and communicate them effectively to customers Customer Focus: Strong social intelligence, empathy, and a customer-oriented communication style Personal Qualities: High level of responsibility, flexibility, determination, and motivation to grow International Experience: Experience living abroad is considered an advantage Location: Candidates must be located in Bulgaria #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Location: Berlin, Germany About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt is looking for a Senior Software Engineer (Front-end-leaning) to join our Operations Foundations team. The team sits within the DoorDash Client and AI Development group and is responsible for the foundation that hundreds of engineers across Wolt, DoorDash, and Deliveroo rely on to build internal operations tools. Our platform hosts 250+ micro-frontends (MFEs) used to operate every part of the business. Our team is focused on building a scalable, reliable, and high-quality internal tooling platform that supports Wolt, DoorDash, and Deliveroo’s operations and business. The team plays an important role in improving how engineers build, test, and ship software across the organization, with a strong emphasis on reusable libraries, micro-frontend architecture, and agentic development: building the platform where AI agents can take changes from task to merged PR safely and reliably without lowering the quality bar. Currently, we are focused on unifying our frontend platforms, evolving shared components and library development, improving developer productivity, and enabling teams to deliver more independently through better architecture and tooling. It’s an exciting time to join because the team has strong ownership and a broad technical impact. We’re looking for a Senior Software Engineer who can take ownership of complex technical initiatives across both frontend and sometimes backend and infra domains. In this role, you’ll work primarily with TypeScript, React, Node.js, CI/CD pipelines (GitHub Actions, Buildkite), and MFE architecture to build scalable, maintainable solutions that support multiple product teams and business areas. Success in this role means becoming a trusted technical owner who consistently delivers reliable solutions and helps the team execute more effectively. Six months into the role, we’d expect you to be independently leading technical initiatives and contributing meaningfully to architecture and delivery planning. This role offers the opportunity to solve challenging engineering problems with visible impact across the business. It’s especially exciting for someone who enjoys combining product engineering with platform thinking, improving developer workflows, and building systems that scale across teams and domains. What you’ll be doing Owning the Foundation: the runtime, build, deployment, and developer experience that 250+ MFEs and hundreds of engineers depend on every day. Evolving Our Micro-Frontend Architecture : improve composition, isolation, and shared dependency strategies so feature teams can move fast. Product and Planning: Independently drive projects from idea to production: breaking down ambiguous problems into clear technical plans, estimating delivery, identifying risks early, and delivering high-quality solutions in a timely manner. Supporting Engineering Excellence : Champion best practices, raise the bar for code quality, and turn lessons learned into platform improvements. Long-Term Thinking: Balance short-term feature unblockers with the long-term health, security, and maintainability of the platform. Agentic Development: Build the foundations that let AI agents work autonomously on our platform, including agent instructions, reusable skills, tool integrations, guardrails, and the automated checks that make agent-authored changes safe to ship. AI Fluency: Work agent-first in your own day-to-day: delegate implementation to agents, and focus your judgment on direction, architecture, and verifying outcomes. 📍This role can be based in our Berlin tech hub. Read more about our hybrid setup here . Feel free to check out the Wolt Tech Blog for more insight into our culture and technology. Our humble expectations Proven expertise in building production frontend applications using TypeScript and React. Solid backend knowledge, comfortable owning and operating Node.js services that support frontend infrastructure. Strong knowledge of frontend build tools, bundlers, and module systems, and the ability to evolve them as the platform grows. Track record of diagnosing and resolving complex performance, reliability, or DX issues in large frontend codebases. Experience driving technical initiatives across multiple engineering teams and stakeholders. Strong stakeholder management skills: aligning priorities, managing expectations, and communicating trade-offs clearly with partner teams and leadership. Strong communication skills and a collaborative, platform-mindset approach to working with feature teams. Strong documentation skills, including experience writing RFCs or ADRs. Nice to Haves Experience with micro-frontend architecture. Frontend platform engineering experience. Experience building shared component libraries used by many product teams. Hands-on experience with CI/CD pipelines, deployment processes, and cloud infrastructure for frontend workloads. Experience or interest in observability and reliability (SRE). Experience building tooling or workflows for autonomous AI coding agents (e.g., agent instructions, skills, MCP servers, or evaluating agent-generated code). What’s in it for you Impact: Build and shape the platform that thousands of people depend on. Scale: Work on real platform problems behind 250+ MFEs with hundreds of monthly contributors. Collaboration: Partner with talented engineers, designers, and operators across companies to make their daily work faster and better. Growth: Take on deep technical challenges across frontend architecture, agentic development, DX, and improving engineering efficiency. Culture: Be part of a diverse, open-minded team that values creativity, autonomy, and continuous learning. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: Serbia; Spain Social Discovery Group (SDG) is a group of social discovery companies. SDG solves the problems of loneliness, isolation, and disconnection - transforming virtual intimacy into the new normal. SDG’s products redefine the way people interact and connect with one another. Our portfolio includes social entertainment platforms designed to connect people online across different cultures and regions of the world. We bring together a team of like-minded people and IT professionals who specialize in creating and developing globally impactful social discovery products. Our international team of digital nomads works remotely from all over the world. We’re proud to be a two-time “Great Place to Work” winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025). We are looking for Head of Sales. Your main tasks will be: Launch the creator affiliate program from zero: models, AI creators, agencies. Find partners yourself: agencies, AI influencers, models. Negotiate, agree terms, launch. Bring in traffic partners. Own revenue share end to end: the terms, partner settlements and payouts. Run promo and grow Joi Studio. For every partner, brief our production team on what’s needed, how much, by when. Work with the product team on creator monetization and launch new SKUs. Own the channel’s numbers: pipeline, forecast, revenue, reporting. Set priorities and grow volume partner by partner. We expect from you: You’ve negotiated and closed with talent and agencies yourself: terms, rev share, exclusivity. You have your own network inside agencies and among top creators. Not a list you’d have to build from zero. You’ve launched or run an affiliate or partner program and know the mechanics: CPA, rev share, hybrid, tracking, payouts. You understand creator-platform economics: creator LTV and the unit economics of onboarding a partner. You work with Revenue, ARPPU and partner retention as numbers you act on. You forecast, report against it, and explain the gap honestly without being chased. You can run promo production from the client side: brief the team, accept the work, hold the deadlines. Superset or an equivalent for dashboards. Excel at pivot-table and modelling level. English C1. What do we offer: REMOTE OPPORTUNITY to work full-time; The initial pay level or pay range for this role will be shared with candidates during the recruitment process and before the commencement of employment; Vacation 28 calendar days per year; 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave; Bonuses up to $5000 for recommending successful applicants for positions in the company; 50% payment for professional training, international conferences, and meetings; Corporate discount for English lessons; ​ Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children); ​ Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years; Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. Sounds good? Join us now!

Location: Anywhere in Belgium HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ THE INSURANCE TEAM ⭐️ Being part of Alan's insurance community is a great opportunity to have a significant impact on people's health and wellbeing in our multiple countries of operation. - We are at the heart of Alan's mission, bringing to the team our technical leadership and expertise on healthcare and death & disability insurance. - We work hand in hand with our data scientists, designers, engineers and product managers to build the most differentiating products and provide a delightful experience at a fair price. - We build and manage offers for large companies and public institutions with our sales and account management teams. - We make sure our portfolio is closely monitored and risks are effectively managed. - We also manage our capital, steer our reinsurance strategy and maintain a trusting relationship with our insurance regulators. ⭐️ THE INSURANCE EXPERT ROLE IN BELGIUM ⭐️ The role of an Insurance Expert at Alan is to: - Design and price insurance offers, - Monitor the business and the risks, - Help the rest of the team understand the subtleties of healthcare and insurance. Being an Insurance Expert at Alan in Belgium means: - Being part of a talented team working to deliver the best experience to our members. - Recent missions include: - Build winning products and pricing strategies to unlock new segments - Bring insurance expertise to help us sign the largest customers in Belgium - Enter new segments like public sector to unlock new growth in Belgium - Enhance our portfolio monitoring as it grows in scale and complexity - Strengthen our relationship with regulatory bodies and improve our compliance - Work with engineers to build tools to create tailored insurance offers at scale - Being part of an insurance community at the global level, with an impact on our organisation, hiring and training across multiple countries. ⭐️ IS IT YOU WE'RE LOOKING FOR? ⭐️ You may be a great fit for the role if: - You have 5+ years of experience in the insurance sector, with meaningful exposure to health insurance products (hospitalisation, group insurance, disability or dental) - You are fluent in English and Dutch (French is a plus) - You combine a scientific background (actuarial sciences, statistics, mathematics or data science) with practical experience in insurance (product, pricing, regulatory or analytics) - You have strong analytical and strategic thinking skills, with the ability to translate complex data, business and legal questions into actionable outputs - You have a builder mindset: you continuously identify opportunities to improve and scale processes and systems - You are willing to deeply change the insurance and healthcare industry and challenge the status quo - You communicate in a clear, structured and to-the-point way (written and spoken) For this role, we are looking to hire within the C1-E level range. 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info. YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘 A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

Location: Anywhere in Belgium HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ THE INSURANCE TEAM ⭐️ Being part of Alan's insurance community is a great opportunity to have a significant impact on people's health and wellbeing in our multiple countries of operation. - We are at the heart of Alan's mission, bringing to the team our technical leadership and expertise on healthcare and death & disability insurance. - We work hand in hand with our data scientists, designers, engineers and product managers to build the most differentiating products and provide a delightful experience at a fair price. - We build and manage offers for large companies and public institutions with our sales and account management teams. - We make sure our portfolio is closely monitored and risks are effectively managed. - We also manage our capital, steer our reinsurance strategy and maintain a trusting relationship with our insurance regulators. ⭐️ THE INSURANCE EXPERT ROLE IN BELGIUM ⭐️ Being an Insurance Expert at Alan in Belgium means being part of a small and talented team currently working on delivering the best experience to our members. The role of an Insurance Expert at Alan is to: - Design and and price insurance offers, - Monitor the business and the risks, - Help the rest of the team understand the subtleties of healthcare and insurance. Recent missions include: - Contribute to new product design and pricing strategies. - Support Sales with insurance expertise to help sign large customers in Belgium. - Monitor the portfolio and improve the depth and accuracy of reporting. - Document and structure insurance knowledge to up-level the Belgium team. - Join the insurance on-call rotation to support internal teams with day-to-day questions. - Work with Engineering on tools that create tailored insurance offers at scale. - Being part of an insurance community at the global level, with an impact on our organisation, hiring and training across multiple countries. ⭐️ IS IT YOU WE'RE LOOKING FOR? ⭐️ You may be a great fit for the role if: - You combine a scientific background (actuarial sciences, statistics, mathematics or data science) with a first experience or strong interest in insurance (product, pricing, regulatory or analytics) - You have strong analytical and strategic thinking skills, with the ability to translate complex data, business and legal questions into actionable outputs - You have a builder mindset: you continuously identify opportunities to improve and scale processes and systems - You are willing to deeply change the insurance and healthcare industry and challenge the status quo - You communicate in a clear, structured and to-the-point way in English (written and spoken) For this role, we are looking to hire within the B1-C0 level range. 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info. YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘 A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

Location: Shanghai Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. Checkout.com http://Checkout.com is actively looking for an enthusiastic and inventive Account Manager to nurture and maintain long-term relationships with our Key accounts, merchants and partners. This is an excellent opportunity to join one of the most successful FinTech companies at a turning point of its global expansion. You will be the business advisor and main point of contact to a merchant's pre, during and post integration process. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition. The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced, start-up company and contribute to shaping its future, this is the role for you to make a difference. How you’ll make an impact - Crafting merchant specific account development plans - Building high touch, consultative and positive relationships with our merchants through regular and open communications - Delivering expertise, education, and guidance to merchants as they craft and complete a comprehensive, global payments strategy. - Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce - Understanding the intricacies of our products, services and partner networks thoroughly to leverage as needed to meet our merchants’ needs - Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience What we’re looking for - 6+ years’ experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry - A strategic problem solver with excellent project management skills - Good knowledge of today’s major e commerce and payments technologies, players and major future trends - Customer driven and able to establish robust relationship with assigned customer base - Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently - Fluent in both Mandarin and English as working languages, with excellent cross-cultural communication skills and exceptional written and verbal skills in both languages. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: Bulgaria Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. We are looking for a motivated and proactive Business Development Representative to join our Sales Team and support Xometry’s growth across international markets. In this role, you will develop new business opportunities, manage customer relationships, and build long-term partnerships with small and medium-sized businesses across industries such as mechanical engineering, robotics, infrastructure, furniture manufacturing, and more. This is an excellent opportunity for someone with strong communication skills, a commercial mindset, and the ambition to grow within a fast-paced international environment. How You’ll Contribute: Develop and expand the customer base through proactive outbound sales activities and inbound lead management Achieve established sales plans and individual KPIs Handle incoming customer requests promptly and professionally Maintain effective communication with customers through calls, emails, online meetings, and messaging platforms Maintain accurate and high-quality customer data in Salesforce Support customers with account usage, request submissions, and order placement Monitor and follow up on customer payments Maintain long-term relationships with existing customers while identifying upselling opportunities Identify and unlock new business opportunities through assigned and acquired customer accounts Represent Xometry professionally in communication with customers across various industries What You’ll Bring to Xometry: Experience: First experience in sales, business development, customer success, or account management Language Skills: Fluent Italian and English is mandatory Communication: Strong interpersonal and communication skills with the ability to build trust, negotiate, and achieve results Commercial Mindset: Ability to identify business opportunities, achieve sales targets, and contribute to a healthy sales pipeline Technical Mindset: Ability to quickly understand product specifics and communicate them effectively to customers Customer Focus: Strong social intelligence, empathy, and a customer-oriented communication style Personal Qualities: High level of responsibility, flexibility, determination, and motivation to grow International Experience: Experience living abroad is considered an advantage Location: Candidates must be located in Bulgaria #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

About Airship: Airship is a technology company providing a platform for managing omnichannel customer experience, trusted by leading brands like Alaska Airlines, BBC, and The Home Depot. Their platform enables seamless, unified customer experiences across multiple channels including apps, websites, email, SMS, and wallets, using a no-code, AI-powered system designed for non-technical teams. About the Role: As a Backend Java Engineer, you will design, develop, and support distributed systems that combine scale with high reliability. You will work on low-latency services processing continuous event streams and supporting analytical workloads across terabytes of data. The backend infrastructure runs on Google Cloud Platform, using Java-based microservices and SQL and NoSQL databases. You will join a core engineering team shaping Airship’s technical foundations and engineering practices. Tasks: — Design data schemas and take ownership of data semantics — Maintain, improve, and scale Java APIs and distributed services — Investigate performance issues using server metrics, application data, and system behavior — Improve reliability, testability, and maintainability of backend systems — Partner with product and engineering teams on technical design and implementation — Help define technical standards across teams — Lead and own large-scale releases and technical projects — Use AI as a technical assistant to draft development plans and investigate problems or bugs — Critically assess AI-generated suggestions for accuracy, security, and suitability Requirements: — At least three years of experience designing, operating, and maintaining distributed systems — Professional fluency in spoken and written French (required) — Strong Java development skills — Experience with unit testing, code reviews, documentation, and Git-based version control — Experience leading significant releases or technical projects — Familiarity with continuous integration and continuous delivery practices — Strong written and verbal communication skills — Collaborative and pragmatic approach to software development — Commitment to building reliable, maintainable, and testable systems Preferred: — Experience troubleshooting and improving JVM performance — Experience with Google Cloud Platform — Knowledge of distributed NoSQL databases or key-value stores — Strong Linux administration fundamentals Work Location & Travel Requirements: — Remote work allowed, specifically candidates must live in France or the United Kingdom and have the existing right to work there — Up to 10% travel may be required based on business needs or manager requests Compensation: — Starting pay varies based on skills, experience, market demands, and location — All offers include stock options Benefits & Perks: — Medical insurance options for employees and dependents — Flexible time off, paid holidays, parental leave, and volunteer time off — Employer-subsidized mental health and wellness programs — Digital-first work environment with monthly stipend for remote work — Mentorship and growth opportunities AI in Recruiting: — AI tools are used as decision-support only — Human review of AI-generated recommendations is conducted — No applicant is rejected solely based on AI output — Candidates may request human review or opt out of AI evaluation Hiring Commitment: — Airship is committed to diversity and equal employment opportunities — Employment decisions are made irrespective of protected characteristics — Fair Chance laws compliance for applicants with criminal histories Candidates affirm the truthfulness of their application and understand that false information may lead to dismissal.

Location: Remote Workplace: Remote About Eneba At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers. ABOUT YOUR TEAM Our Customer Support operation is scaling and becoming more automated. As our first dedicated Customer Support Data Analytics Engineer, you’ll sit in Operations and work hand in hand with the Customer Support team, the Head of Operations, Product, Engineering, Payments and Risk. You’ll explain why customers contact us, measure what self-service and automation actually resolve, and help the team decide what to fix first based on evidence. You’ll work with Databricks (SQL), Kustomer, QuickSight, Mixpanel, Jira and Slack, on top of an internal data layer with Claude integrated. Current focus: AI and automation in support, and building and optimising our support metric stack. RESPONSIBILITIES - Reusable data models: Build and maintain dbt models on Databricks across bronze, silver and gold layers, with tests, column documentation and incremental logic, so the next person can build on them. - Data mapping and feasibility: Know what data we have, what is missing and how it connects. Join sources that were never designed to be joined, audit contact tagging so reporting stays reliable, and judge early whether a requested metric is buildable. If it isn’t, say exactly which data is missing and what it would take to get it. - Metric design: Turn vague requests from the Customer Support team into exact metric definitions, such as repeat contact, automated deflection rate and cost per contact, and prove each one against raw data before it ships. - Dashboards and reporting: Build dashboards end to end in QuickSight and Omni (datasets, calculated fields, filters). Deliver weekly support performance packs with actionable insights and thresholds for ops managers and leadership. - Daily operations pulse: Monitor volumes, backlog, SLAs and CSAT to flag spikes early. Investigate “this number looks wrong” cases by tracing a visual back through the model to the source table. - Contact-driver and feedback analysis: Identify why customers contact us by product, spot growing issues, and analyse QA and customer feedback to surface coaching themes and process gaps. - Automation and self-service: Measure how well AI, bots and help content resolve issues, including repeat contacts and CSAT. - Root-cause partnership: Partner with Product, Payments and Risk to quantify the impact of issues and track fixes. - Planning input: Help forecast contact volume and capacity needs. REQUIREMENTS - 3+ years of experience as a Data Analytics Engineer in Customer Support, contact-centre or CX environments. - Strong SQL, dbt and hands-on experience with BI and reporting tools (we use QuickSight; Power BI, Looker or similar is fine). - Solid knowledge of customer support metrics and contact-driver analysis: CSAT, FCR, handling time, repeat contact, deflection. - Ability to turn insights into operational changes with non-technical stakeholders. - Curiosity about why customers get in touch and what would stop the issue from happening again. You care more about changing outcomes than producing dashboards. - Good written and spoken English (proficiency preferred). NICE TO HAVE - Python or text analytics on ticket data. - Experience with a support CRM’s data - Forecasting experience. - Experience evaluating chatbots or AI agents. - Background in digital goods or gaming. What it’s like to work at Eneba   *Opportunity to join our Employee Stock Options program. *Opportunity to help scale a unique product. *Various bonus systems: performance-based, referral, additional paid leave, personal learning budget. *Paid volunteering opportunities. *Work location of your choice: office, remote, opportunity to work and travel. *Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.   *Please attach CV's in English. *To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice #LI-DNP