Location: Remote - United States
About the Role
iCapital is looking to hire a Vice President, Strategic Accounts to drive new business growth and develop long-term strategic relationships across the life insurance and annuity market. This individual will own the full client lifecycle and serves as both a strategic seller and trusted advisor, developing a deep understanding of clients’ businesses, priorities, and growth objectives and aligning iCapital’s solutions to support their success. This individual will work independently to develop and execute account strategies.
Responsibilities
Generate sustainable revenue and take responsibility for achieving and exceeding assigned sales and growth targets.
Identify, develop, and close new business opportunities while maintaining a healthy and well-managed sales pipeline.
Own client relationships across the full commercial lifecycle, from prospecting and opportunity development through ongoing relationship management, retention, and expansion.
Develop a deep understanding of prospective and existing clients’ businesses, strategic goals, priorities, challenges, and growth initiatives.
Build and maintain trusted relationships with executive, business, technology, and operational stakeholders.
Develop and execute strategic account plans that address client objectives, revenue opportunities, relationship priorities, and retention risks.
Present and demonstrate iCapital products and services, connecting capabilities to client needs and strategic objectives.
Conduct regular business reviews, strategic planning sessions, and account health assessments with key clients.
Identify expansion opportunities, account risks, and client needs and develop appropriate action plans.
Serve as the voice of the customer internally and partner with Product, Client Delivery, Production Support, and Leadership to address client needs and execute strategic initiatives.
Support the resolution of escalated client issues through proactive communication, stakeholder alignment, and consistent follow-through.
Maintain a deep understanding of iCapital’s platform, products, processes, capabilities, and product roadmap.
Stay informed of life insurance, annuity, distribution, technology, and broader industry trends and incorporate relevant insights into client strategies.
Maintain accurate Salesforce records, account plans, opportunities, forecasts, client activity, and other required documentation.
Participate in industry events, conferences, working groups, and associations to develop relationships, identify opportunities, and strengthen iCapital’s industry presence.
Qualifications
8-10+ years of experience across enterprise sales, strategic account management, relationship management, customer success, consulting, or similar client-facing roles
4+ years of insurance industry experience, with strong knowledge of life insurance, annuity products, carrier operations, and insurance distribution
Demonstrated success selling complex SaaS, technology, or enterprise solutions and managing sophisticated client relationships
Successful track record of achieving or exceeding revenue, sales, retention, or growth objectives
Experience managing the full client lifecycle, including prospecting, complex sales processes, relationship management, retention, and expansion
Experience working with insurance carriers, distributors, IMOs, BGAs, or other life and annuity market participants is preferred
Demonstrated ability to build relationships with senior and executive-level stakeholders
Strong strategic planning, consultative selling, presentation, negotiation, communication, and problem-solving skills
Able to influence outcomes across multiple departments and stakeholders without direct authority
Experience with sales qualification methodologies such as MEDDPICC and knowledge of Mutual Action Plans is preferred
Proficiency with Microsoft Office Suite and Salesforce.com or comparable CRM platforms
Able to travel up to 50% of the time
Benefits
The base salary range for this role is $125,000 to $135,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
Employees in this role will work fully remote. Every department has different needs, and some positions will be designated in-office jobs, based on their function.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
X: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: United Kingdom; Ireland; Cyprus; Poland
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
This is a fully remote role, for an EU- or UK-qualified attorney working out of the EU or the UK, to join Payward’s world class in-house legal department, reporting to the Global Head of Labor & Employment.
THE OPPORTUNITY
- Augment the Labor & Employment (L&E) legal team and act as the subject matter expert for the EU and UK, providing local-law advice in European time zones and, as needed, supporting L&E matters in MENA and APAC in coordination with local counsel
- Take first-line ownership of recurring EU and UK employment matters, including worker classification issues, employee separations and employee relations, executive compensation agreements, and wage-and-hour matters
- Work with executive leadership, existing employment counsel, and the Payward Experience (PX) team to develop the L&E practice for a rapidly growing global/worldwide workforce
- Advise on and manage works council, collective consultation, pay transparency, and employee representative matters, and prepare the company for new consultation obligations as its European footprint grows, including in connection with restructurings and acquisitions
- Support M&A due diligence and post-closing workforce integration for European acquisitions, including policy harmonization and the related consultation requirements
- Work closely with the PX team and business leaders to craft on-point policies and procedures, including localizing global policies for EU and UK requirements and developing and delivering related training, for a successful global/worldwide workplace
- Advise on employee and candidate data privacy issues, including GDPR and UK GDPR compliance and cross-border transfers of HR and recruiting data
- Support the PX team and existing counsel with workplace investigations, particularly in the EU and UK, potentially involving whistleblower allegations, discrimination allegations, and personnel performance issues
- Provide expert strategic input to the business and recruiting teams on expanding Payward’s global footprint, including EOR, direct employment, and entity decisions in Europe, global mobility issues, and contingent workforce
- Advise the company with risk mitigation for trade secret matters and restrictive covenants in the EU and UK
- Manage and direct local outside counsel on formal local-law opinions and pre-litigation matters in the EU and UK and, as needed, MENA and APAC, while handling routine, repeatable advice in-house
- Monitor and advise on global L&E trends including those within the crypto industry to help the Company’s competitive adaptability, talent acquisition and retention, and workplace processes along with additional duties as required
- Additional duties and responsibilities as assigned
WHAT YOU BRING
- 8+ years of legal experience advising in the EU, UK and other jurisdictions on employment, labor, and executive compensation issues, including in-house and law firm experience working with companies in both high-growth scaling and mature, large-enterprise environments
- Broad international labor and employment background
- Experience advising on works councils, collective consultation, and employee representative bodies in the EU and/or UK
- Experience advising on employee and candidate data privacy issues under the GDPR and UK GDPR
- Hands-on proficiency using generative AI tools (such as Claude or ChatGPT) in day-to-day legal work, with sound judgment on verifying outputs against local law and protecting confidentiality, privilege, and personal data
- A proactive, entrepreneurial mindset, plus an opportunity-making attitude, using the law to increase the company’s optionality, not decrease it
NICE TO HAVES
- Interest in the crypto industry / what our company is offering to the world and why
- Experience in fintech, crypto, or other regulated financial services industries
- Experience with MENA and/or APAC employment markets
- Experience with due diligence and advising on labor and employment issues in connection with acquisitions, including transfer-of-undertakings rules and post-closing workforce integration
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: United States
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
This is a fully remote role, for a US-licensed attorney, preferably based on the West Coast, to join Payward’s world class in-house legal department, reporting to the Global Head of Labor & Employment.
THE OPPORTUNITY
- Serve as a senior member of the Labor and Employment (L&E) legal team, sharing the day-to-day workload with the Global Head of L&E and the broader team
- Work with executive leadership, existing employment counsel, Payward Experience (PX), and other teams to develop L&E practices for rapidly growing global/worldwide workforce
- Advise the company on worker classification issues, employee separations, executive compensation agreements, compensation plans, and wage-and-hour matters
- Advise the company on risk mitigation for trade secret matters, and restrictive covenants
- Support employment and labor due diligence for M&A transactions and advise on post-closing workforce integration, including harmonizing employment terms, policies, and compensation and benefits programs across acquired employee populations
- Provide expert strategic input to the business and recruiting teams on expanding Payward’s global footprint, including EOR and direct employment decisions, transitions between EOR, direct employment, and contractor models for new markets and acquired workforces, global mobility, contingent workforce, and the related worker classification risks
- Work closely with the PX team and business leaders to craft on-point policies and procedures, and to develop and deliver related manager and employee training, for a successful global/worldwide workplace
- Advise on data privacy issues affecting employees and candidates
- Support the PX team with global workplace investigations and employee relations matters involving whistleblower allegations, discrimination, and personnel performance issues
- Manage outside counsel on pre-litigation, arbitration, and local-law matters, and coordinate with litigation counsel on employment disputes
- Help build and refine AI-enabled workflows for the L&E team, such as contract review, policy drafting, and diligence, and set practical guardrails for their use
- Monitor and advise on global L&E trends including those within the cryptocurrency industry to help Company’s competitive adaptability, talent acquisition and retention, and workplace processes
- Additional duties and responsibilities as assigned
WHAT YOU BRING
- 10+ years of legal experience advising in the US and other jurisdictions on Employment, Labor, and Executive Compensation issues, to include in-house and law-firm experience working with companies in both high-growth scaling and mature, large-enterprise environments
- Broad international Labor and Employment background - law and drafting
- Flexibility to work hours that overlap with PX team members and Asia-Pacific colleagues
- Experience with due diligence and related ramifications when making acquisitions, including post-closing workforce integration
- Experience with compensation plans and with data privacy issues affecting employees and candidates
- Active license to practice law in at least one US State, or eligibility to practice as registered in-house counsel
- Hands-on proficiency using generative AI tools (such as Claude or ChatGPT) in day-to-day legal work, with sound judgment on verifying outputs and protecting confidentiality, privilege, and personal data
- A proactive, entrepreneurial mindset, plus an opportunity-making attitude, using the law to increase the company’s optionality, not decrease it
NICE TO HAVES
- Interest in the crypto industry / what our company is offering to the world and why
- Experience in fintech, crypto, or other regulated financial services industries
- Experience in Asian and/or Latin American employment markets
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on Twitter https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
Location: Remote - United States
About the Role
iCapital is looking to hire a Vice President, Strategic Accounts to drive new business growth and develop long-term strategic relationships across the life insurance and annuity market. This individual will own the full client lifecycle and serves as both a strategic seller and trusted advisor, developing a deep understanding of clients’ businesses, priorities, and growth objectives and aligning iCapital’s solutions to support their success. This individual will work independently to develop and execute account strategies.
Responsibilities
Generate sustainable revenue and take responsibility for achieving and exceeding assigned sales and growth targets.
Identify, develop, and close new business opportunities while maintaining a healthy and well-managed sales pipeline.
Own client relationships across the full commercial lifecycle, from prospecting and opportunity development through ongoing relationship management, retention, and expansion.
Develop a deep understanding of prospective and existing clients’ businesses, strategic goals, priorities, challenges, and growth initiatives.
Build and maintain trusted relationships with executive, business, technology, and operational stakeholders.
Develop and execute strategic account plans that address client objectives, revenue opportunities, relationship priorities, and retention risks.
Present and demonstrate iCapital products and services, connecting capabilities to client needs and strategic objectives.
Conduct regular business reviews, strategic planning sessions, and account health assessments with key clients.
Identify expansion opportunities, account risks, and client needs and develop appropriate action plans.
Serve as the voice of the customer internally and partner with Product, Client Delivery, Production Support, and Leadership to address client needs and execute strategic initiatives.
Support the resolution of escalated client issues through proactive communication, stakeholder alignment, and consistent follow-through.
Maintain a deep understanding of iCapital’s platform, products, processes, capabilities, and product roadmap.
Stay informed of life insurance, annuity, distribution, technology, and broader industry trends and incorporate relevant insights into client strategies.
Maintain accurate Salesforce records, account plans, opportunities, forecasts, client activity, and other required documentation.
Participate in industry events, conferences, working groups, and associations to develop relationships, identify opportunities, and strengthen iCapital’s industry presence.
Qualifications
8-10+ years of experience across enterprise sales, strategic account management, relationship management, customer success, consulting, or similar client-facing roles
4+ years of insurance industry experience, with strong knowledge of life insurance, annuity products, carrier operations, and insurance distribution
Demonstrated success selling complex SaaS, technology, or enterprise solutions and managing sophisticated client relationships
Successful track record of achieving or exceeding revenue, sales, retention, or growth objectives
Experience managing the full client lifecycle, including prospecting, complex sales processes, relationship management, retention, and expansion
Experience working with insurance carriers, distributors, IMOs, BGAs, or other life and annuity market participants is preferred
Demonstrated ability to build relationships with senior and executive-level stakeholders
Strong strategic planning, consultative selling, presentation, negotiation, communication, and problem-solving skills
Able to influence outcomes across multiple departments and stakeholders without direct authority
Experience with sales qualification methodologies such as MEDDPICC and knowledge of Mutual Action Plans is preferred
Proficiency with Microsoft Office Suite and Salesforce.com or comparable CRM platforms
Able to travel up to 50% of the time
Benefits
The base salary range for this role is $125,000 to $135,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
Employees in this role will work fully remote. Every department has different needs, and some positions will be designated in-office jobs, based on their function.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
X: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
with proven sales expertise to join our dynamic team. Develop opportunities by identifying potential clients within the target market and conducting appropriate research on prospective clients’ business and equipment needs.
Location: Atlanta, GA (Hybrid)
The Position
CallRail is looking for a
highly analytical and detail oriented Senior Financial Analyst to join our Financial Planning and Analysis team. Reporting to the Sr. Director of FP&A you will be responsible for pulling together reports and analysis to support the decision making of the Executive and Leadership teams. Additionally, you will partner closely with various departments, Talent & Culture and Accounting to improve our internal financial processes and help advance the operating objectives of the business.
The best fit for this position is someone who is detail oriented, analytically minded, an advanced excel user and is an excellent communicator who enjoys collaborating with people across all departments.
What You'll Do
Monitor and analyze budget/forecast variances each month and work with department leadership to help make operating decisions.
Run monthly variance analysis for assigned departments and work with department leaders to ensure all expected expenses are planned in the forecast.
Manage the company’s financial model, building new components to align with current business initiatives, while streamlining reporting and usability of the model.
Assist with the preparation of the monthly forecast and annual budget. Adjust the financial forecast model to reflect expected revenue and expenses as needed.
Prepare monthly financial packages, KPIs, and other analyses/reports using systems like Looker, Netsuite, Zuora, and Salesforce.
Develop new revenue forecasting capabilities and systems for communicating changes.
Collaborate with Talent and Culture on position and headcount tracking/forecasting
Provide modeling and analysis to support pricing decisions led by the Product Marketing team.
Work on multi-year business cases with leadership, marketing and product management.
Develop and maintain granular analysis of our cost of acquisition through various sales channels.
Continually work to improve internal financial processes to gain efficiency.
Monitor business processes and develop tools to track trends and help inform finance leadership.
Prepare financials for annual 409a valuation
Prepare market analysis reporting with comparisons to similar SaaS companies.
What You'll Need
Undergraduate degree in Accounting or Finance
5+ Years related experience
Strong organization/documentation skills and attention to detail needed to be successful
Ability to communicate complex financial information to non-financial leaders
Netsuite, Zuora, Salesforce and Looker experience a plus, but not required
Advanced excel skills required (Knowledge of pivot tables, lookup methods, chart creation, and data integrity issues)
If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.
Additional Perks
Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
Competitive HSA with company matching
Paid parental leave
Flexible vacation policy
401K options with company dollar-for-dollar match
Employee stock options available from day one
$2,000 annual educational allowance
Catered lunch every Tuesday * an in-office perk
MARTA transportation or office parking expenses covered
Employee charitable donation company match, up to $500 annually
Regular company outings and events
Hybrid work options with $500 office stipend to set up your home office
Designated bike storage
Learn more:
https://www.callrail.com/about/
You Are Welcome Here
CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.
*** This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays.
Beginning in January 2027, CallRail will transition to a 3 day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays.
Location: Bangalore, India
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As a Partners Solutions Architect on the Applied AI team at Anthropic, you will be a Pre-Sales architect focused on cultivating technical relationships with our Global and Regional System Integrators (GSIs/RSIs), and our cloud partners . You will strengthen our relationships with key partners to accelerate indirect revenue, enable their AI practices, and execute on long-term GTM strategy.
Responsibilities:
Strategic Technical Partnership
: Be a technical thought partner to the Anthropic GTM partnerships team, providing technical expertise to better understand the partner landscape, driving key strategic programs, and identifying opportunities to deepen partner technical capabilities. Embed with GSI and cloud partner technical teams to enable their AI practices, support troubleshooting, evangelize Anthropic in their developer communities, and serve as an escalation point for complex technical issues.
Joint Solution Development:
Collaborate with partners to identify high value industry-specific GenAI applications, develop joint solutions and codify reference architectures / best practices to accelerate time to deployment
Customer Deal Support:
Intervene directly to unblock strategic customer deals where partners are the primary delivery vehicle, providing deep technical expertise and solution architecture guidance.
Partner Ecosystem & Events
: Represent Anthropic at partner events such as GSI customer workshops, summits, and industry conferences. Lead or support partner-specific developer events, hackathons, and technical enablement sessions, especially for technically native communities.
Product Feedback:
Validate and gather feedback on Anthropic's products and offerings, especially as they relate to partner use cases and deployment patterns, and deliver this feedback to relevant Anthropic teams to inform product roadmap and partner strategy.
You may be a good fit if you have:
10+ years of experience in technical customer-facing/partner-facing roles such as Solutions Architect, Sales Engineer, Partner Sales Engineer
Track record of successfully partnering with GSIs and/or cloud providers to solve complex technical challenges, from initial solution design through customer delivery
Exceptional ability to build relationships with and communicate technical concepts to diverse stakeholders to include C-suite executives, engineering & IT teams, and more
Strong presentation & technical communication skills with the ability to translate requirements between technical and business stakeholders
Experience designing scalable cloud architectures and integrating with enterprise systems
Familiarity with common LLM frameworks and tools or a background in machine learning or data science
Excitement for engaging in cross-organizational collaboration, working through trade-offs, and balancing competing priorities
A love of teaching, mentoring, and helping others succeed
Passion for thinking creatively about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Remote, Canada; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
Like other managers at GitLab, you'll see your team as your product. You'll spend your time hiring and developing world-class Support Engineers who deliver exceptional technical support while continuously improving how your team solves problems. GitLab is working through it’s own AI transformation so you’ll be a leader in designing and implementing AI strategy for our Support team. As a Support Manager, you shape the customer support experience in your region. You'll balance direct customer relationships with the work of scaling your team, improving internal processes, adopting AI, and collaborating across departments to ship tools and solutions that make support more efficient. You'll help your team become self-sufficient, take ownership of complex issues from initial contact through resolution, and create a psychologically safe environment where people grow.
Some examples of our projects:
A tool to automatically check a GitLab Omnibus install for known issues
A solution that captures the state of a customer's server
for easier troubleshooting
A tool that turns log files into interactive tables so you can easily sort and filter columns
Functionality for ChatOps
that makes it easier to identify user accounts on the GitLab.com platform
What you’ll do
Partner with other support managers to hire and maintain a world-class Support Engineering team focused on delivering excellent technical support to GitLab's customers.
Develop your team members' technical skills and experience through mentorship, structured training, and career growth opportunities.
Drive team ownership by fostering self-sufficiency, accountability, and alignment with key performance indicators.
Build scalable processes and workflows that enable your team to collaborate effectively and execute with excellence.
Conduct regular 1:1s with all team members to support their growth, address challenges, and create psychological safety.
Train Support Engineers to conduct high-quality technical interviews, strengthening your hiring pipeline.
Partner across GitLab to deepen understanding of customer needs and business goals, informing product and support improvements.
Lead continuous improvement initiatives that enhance the customer experience through measurable, repeatable solutions.
Document how the team works and find ways to make it more efficient through tools, process changes, and automation. Use AI well in your own work and coach your team to do the same.
What you’ll bring
Ability to lead technical, customer-facing teams and support the growth of Support Engineers at different levels through feedback, mentoring, and growth opportunities.
Ability to create and implement processes and procedures that improve team efficiency.
Ability to provide technical customer support and manage the full support lifecycle, from understanding customer needs and initial engagement through resolution, in collaboration with development.
Analytical and problem-solving skills to troubleshoot complex technical issues and the ability to grow your team’s problem-solving skills.
Understanding of Linux System Administration and web application development concepts (with MVC frameworks such as Ruby on Rails, Python, Django, PHP, or Laravel).
About the team
We are distributed globally across the AMER, EMEA, and APAC regions and own the customer support experience for GitLab. We work on support tickets, dig into code and logs to troubleshoot issues, and collaborate across departments to resolve customer challenges. Our team operates asynchronously with regular pairing sessions, one-on-ones, and Slack conversations that keep us connected. We create an environment where Support Engineers can grow and do their best work. We build processes that balance customer needs with team wellbeing, recognizing that a healthy customer experience comes from a healthy team. For more on how our team works, see the
Support team handbook page
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$115,200
—
$194,400 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Americas Remote
About
Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day.
Customer.io
powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, I'm Aerie, Manager, Technical Support Tier I at
Customer.io
. I’m looking for a Technical Support Engineer to join our growing team based in Canada.
As a Technical Support Engineer, you’ll communicate directly with our customers via our Support Center. Our team is especially excited to hear from folks with Technical Support backgrounds who have experience communicating technical tasks mostly over email—a strong ability to communicate in writing is more than nice to have.
On a day-to-day, you’ll triage a diversity of support tickets as well as work on process improvement, and conduct regular touch points with our Product and Customer Success teams. You'll also help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals. Our TSEs have contact with more customers than anyone else in the company, so you’re our secret sauce to ensure we provide a remarkable customer experience. Our customers are core to everything we do (it’s in our name!) - so it's key to bring your passion to customers and help solve their problems to advocate for product improvements.
Today, our Technical Support team is powered by Zendesk for ticketing, Linear for bug tracking, and Zapier for automating support team workflows. We support our customers through email and live chat. While we mostly interact with each other through Notion and Slack, it’s not uncommon for us to jump on a Zoom or Roam pairing session or a video call to clarify customer scenarios or share tips to remedy customer issues.
Are you interested in growth opportunities? So are we. Our Technical Support Team offers various career paths, such as our Engineering, Product, or Customer Success Teams. We're looking for folks who want to develop professionally as
Customer.io
grows.
What we are looking for:
Located in Canada
Working hours align with Central or Mountain time zone
This role includes rotating weekend support coverage
Experience in a technical support role and/or customer-facing role
Familiarity or comfort with offering live channel support
An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.). If you know some Javascript, too, that's even better!
Excellent written and verbal communication skills
Be motivated with a self-starter attitude
Previous work for a SaaS company or an understanding of technical platforms
Ability to work in a fast-paced, team environment
Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!
About you:
You love technical problem-solving and demonstrate curiosity.
You enjoy helping others with your technical knowledge and take pride in your work.
You see every support interaction as an opportunity to improve the customer experience.
You take ownership of delivering results and get satisfaction from getting things done.
You’re passionate about learning new things.
You’re not afraid to ask questions if you’re confused about how something works.
You understand written communication is not always flawless and assume the best intentions during interactions with customers and your team. Empathy is one of your strongest attributes.
Compensation & Benefits
We believe in transparency. Starting salary for this role is
$70,000 USD
(or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build.
Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
30-minute video interview with Recruiter
45-minute video call with Hiring Manager
A take-home assignment to prepare for your next interview
60-minute video call with three potential teammates to go over the take-home assignment
30-minute video call with Senior Leadership
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io
recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official
Customer.io
letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact
jobs@customer.io
.
Join us!
Check out our
careers page
for more information about why you should
come work with us!
We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.
Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
About the role:
Join our engineering team for a 16-week paid internship (JAN - APRIL) where you'll work alongside world-class engineers, designers, and product managers to build the future of software creation. You'll contribute to real features that impact millions of developers worldwide, from our AI-powered development environment to the infrastructure that makes lightning-fast collaboration possible.
This isn't just about learning—you'll ship meaningful code that helps democratize software creation. Whether you're optimizing our cloud infrastructure, building intuitive developer tools, or enhancing our AI agents, your work will directly empower creators around the globe.
You will:
- Ship real features to millions of developers using Replit's platform
- Collaborate cross-functionally with engineers, designers, product managers, and AI researchers
- Build and optimize developer experiences that make coding accessible to everyone
- Work on cutting-edge AI tools and infrastructure that power the next generation of software creation
- Learn from the best in an environment where your ideas are heard and often implemented
Required skills and experience:
- Currently pursuing a Bachelor's, Master's, or PhD in Computer Science, Computer Engineering, or related technical field
- Have at least one semester of schooling remaining after the internship completion
- Proficient in at least one programming language and comfortable with full stack development
- Passionate about developer tools, AI, or making technology more accessible
- Thrive in fast-paced environments where you can move quickly and adapt to changing priorities
What we value:
- Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
- Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
- Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
- Continuous learning: Passion for staying current with industry best practices and new technologies
- Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: New York City, New York
What you’ll be part of
Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.
The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.
About the role:
We are seeking an Engineering Manager for our Business Technology area who will lead the engineering efforts that power Garner’s internal customer support engine. This role reports to the VP of Platform Engineering and is critical to ensuring our internal employee-facing systems scale seamlessly as we enter our next phase of hyper-growth.
You will be responsible for the technical vision and execution that allows Garner to maintain its industry-leading efficiency while supporting a rapidly expanding employee base.
Where you will work:
This role will be based in our New York City office (in the Financial District). You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday.
What you will do:
Own Garner’s identity provider solution end to end ensuring the optimal onboarding and off-boarding experience for our employees and contractors while maintaining the proper security bar
Own Garner’s internal network end to end, ensuring a seamless networking experience for employees in our NYC HQ
Grow and develop the business technology team, owning the capacity planning, hiring, development, and termination of support and systems engineering resources
Provide and nurture meaningful metrics that demonstrate your organization’s health at a glance, including Support SLA adherence, etc.
The ideal candidate has:
Mastery in managing high-impact, strategic relationships with internal stakeholders, ensuring technical roadmaps which are aligned with Garner’s internal / employee experience objectives
The capacity to accurately identify and correct employee misallocations, ensuring the team is focused on the highest-leverage opportunities
A systematic approach that drives innovation and improves how Garner delivers our internal employee experience
A commitment to operating with intense urgency, owning results through individual accountability and providing authentic, direct feedback to elevate the rest of your team
A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback
Technologies we use:
Okta, Iru, Crowdstrike, Serval / Ravenna, Claude, GWS, MacOS
This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.
Compensation Transparency:
The target salary range for this position is $239,000 - $292,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.
Fraud and Security Notice:
Please be aware of recent job scam attempts. Our recruiters use
getgarner.com
and
garnerhealth.com
email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement
here
and to
candidateprotection@garnerhealth.com
.
Equal Employment Opportunity:
Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at
talent@garnerhealth.com
.
Location: Remote - Ireland
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Technical Support Engineer 2.
About the job
This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio’s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.
Responsibilities
In this role, you will:
Work on messaging email cases submitted by both individual developers and major brands.
Assist customers with troubleshooting message deliverability issues and debug customer code.
Speak with a customer on the phone and chat in order to guide them through the development of their SMS application.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack. File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
Work with your manager to surface customer problems to assist in process betterment.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Bachelor’s degree or equivalent work experience
2+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software
A firm understanding of the technology stacks common to the Web ecosystem.
Functional knowledge of general-purpose programming languages.
Strong problem-solving and technical troubleshooting skills
Ability to professionally and diplomatically address customer concerns and provide concise feedback.
Ability to de-escalate tense/tough customer situations in a live environment.
Excellent reading comprehension, listening, and writing skills.
Desired:
Previous exposure or knowledge of Twilio products.
Coding experience in any language. (reading and debugging)
Previous experience with JIRA or a similar ticketing system.
Location
This role will be remote, and based in Ireland.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Remote - Ireland
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Technical Support Engineer 2.
About the job
This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer’s shoes is one of the core values of our company and excellent Support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading!
Responsibilities
In this role, you will:
Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat.
Assess the nature of product or service issues and resolve a variety of complex support problems.
Log customer interactions and tag/categorize issues accordingly.
Resolve a monthly volume of tickets consistent
Be the point of escalation for middle complex issues within support, and escalate to Product and Engineering teams as necessary.
Identify ways to improve existing processes and procedures.
Mentor newer members of the Customer Support team with customer issues.
Contribute content to knowledge base to support team and customer enablement
Ensure Support SLAs and CSAT goals are consistently met and ticket queues are well managed
Other duties as required
Incident report and Oncall
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
3+ years experience in a client-facing customer/technical support role, supporting Email, Communications, SaaS or related technologies
A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback
Experience communicating complex technical issues to both technical and non-technical audiences via phone or email
Strong, creative problem solving skills
Quick learner, willing to take initiative, and has great follow through
A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency
A high-energy, optimistic outlook and positive attitude
An empathetic approach to troubleshooting and customer service
A demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs
Accountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in
Self Motivation - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others
Focus - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active
Experience with the following:
Willing to work from 8.00 AM to 5.00 PM Ireland Local time Sunday - Thursday.
Desired:
Reading/Debugging HTML (a plus)
SQL (a plus)
Experience with SFDC, QuickBooks, Zuora or other financial management software and financial principles a plus for some roles (Billing)
Postman or other APIs client
Location
This role will be remote, and based in Ireland.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: United States, San Mateo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Associate, Corporate Development
San Mateo, CA (hybrid)
Role Overview:
SIE seeks a highly qualified candidate for the position of
Associate, Corporate Development
. SIE’s Corporate Development Team works closely with SIE’s management team and is responsible for identifying inorganic growth opportunities through acquisitions, investments or joint ventures. The team sources, evaluates and executes transactions that are aligned with SIE’s strategic priorities and drive significant long-term value for the company.
The foundational work of the team involves developing market insights through strong internal and external relationships to identify attractive M&A and investment opportunities. Opportunities are assessed based on rigorous investment criteria and evaluation by internal stakeholders. Members of the team will develop the business case and drive internal alignment on strategic fit and the post-deal plan. The team works collaboratively across all functions and services at SIE, contributing to SIE’s past M&A efforts across both the Studios and Platform businesses.
This is an exciting and challenging role with significant executive exposure. The Associate is expected to bring financial analysis and deal experience, as well as strategic problem-solving skills. The position offers unique opportunities at the convergence of the global media and technology industries, and a chance to influence the evolution of this fast-moving sector.
What you'll be doing:
Work with business units, strategy teams, and other internal stakeholders to identify, evaluate, and execute strategic transactions for SIE
Provide market insights to support strategy and M&A activities
Construct business cases and prepare detailed valuation models for potential transactions
Prepare presentations which outline the strategic rationale for transactions
Participate in cross functional due diligence processes and provide project management from due diligence through signing/closing and into integration
Present business cases to senior management for project approval
Collaborate closely with the post-merger integration and operations team to ensure successful transaction outcomes
Build and maintain relationships with stakeholders across SIE and across the other Sony businesses to facilitate discovery of opportunities and alignment on projects
Support other adjacent areas within the team, including but not limited to investor relations & capital markets and strategy related projects
What we're looking for:
SIE is seeking seasoned candidates that ideally possess the following qualifications:
2+ years of M&A experience (investment banking, private equity, or corporate development)
Experience evaluating inorganic growth opportunities, including identifying key strategic themes and building financial models and presentations
Strategic, quantitative, and financial modelling skills, including the ability to structure the rationale for M&A recommendations with data and valuation analyses
Expert proficiency with Microsoft Excel, financial modeling, and PowerPoint
Data savvy with the ability to identify key value drivers and communicate insightful, actionable recommendations
Excellent interpersonal skills, written and verbal communication, and executive presence
Ability to multi-task, manage multiple projects at one time, and rapidly change priorities based on business needs
Strong team-player
Ability to work with multiple cultures and to tailor work style and messaging to function effectively across globally distributed management teams
BA or equivalent preferred
MBA a plus
Experience working for a major video gaming or entertainment company a plus
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$133,000
—
$199,400 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Orange County, United States
Workplace: hybrid
What You'll Do
Shape Media Strategies:
Develop and present strategic recommendations, media plans, and advertising solutions aligned with client objectives and growth opportunities.
Own Strategic Client Relationships:
Serve as a primary strategic point of contact for a key client, building strong relationships, understanding their priorities, and providing ongoing strategic guidance.
Drive Retail Media Opportunities:
Identify and recommend retail media and commerce advertising solutions that support the client's marketing and business goals.
Support Pitches & Proposals:
Partner with the Growth team to develop compelling client pitches, strategic proposals, and presentations that bring our recommendations to life.
Collaborate On-Site:
Work directly with client stakeholders in Orange County at least twice per week, participating in strategic discussions, planning sessions, and presentations.
Turn Insights into Action:
Conduct industry research, monitor emerging trends and technologies, and translate findings into actionable recommendations for clients and internal teams.
Support Strategic Planning:
Contribute to high-priority and time-sensitive requests from the Growth team, bringing strategic thinking and media expertise to new business opportunities.
Create Strategic Materials:
Build capabilities decks, industry-specific presentations, company POVs, and other materials that communicate our expertise and strategic approach.
Improve Strategy Operations:
Develop reusable templates, frameworks, and processes to streamline day-to-day strategy work and improve collaboration across teams.
Must-have
Proven experience in digital media planning, media buying, or advertising strategy, ideally within a digital advertising agency.
Hands-on experience with Retail Media, including retail media networks, commerce media, or retailer advertising platforms.
Agency-side experience, with a strong understanding of how to develop strategies and deliver solutions for clients.
Client-facing experience, including presenting recommendations, managing stakeholder relationships, and collaborating directly with client teams.
Strong understanding of programmatic advertising and the broader digital advertising ecosystem.
Ability to develop compelling media strategies, proposals, and presentations that connect business objectives with actionable recommendations.
Strong analytical, communication, and presentation skills.
Ability to manage multiple priorities, work independently, and collaborate effectively with cross-functional teams.
Based in
Orange County, CA,
or within reasonable commuting distance, with availability to work on-site with the client twice per week.
Nice to Have
Experience working with consumer electronics, technology, or other major consumer brands.
Experience supporting both pre-sale and post-sale strategy, including new business pitches and ongoing client strategic planning.
Familiarity with major retail media platforms and networks, such as Amazon Ads, Walmart Connect, or other commerce media solutions.
* Take ownership of customer onboarding and ensure successful adoption of the solution. * Monitor device health, system performance, and customer usage data to identify risks and opportunities.
Location: Bengaluru, Karnataka, India, APAC
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.
Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
About the Role
We're looking for a Senior Financial Systems Analyst who will drive the transition from manual, repetitive legacy work to more accurate, streamlined, and automated models, dashboards, and data feeds. Your work will change from week-to-week and month-to-month as you partner with FP&A to redesign how the team plans and forecasts, build new dashboards, and train AI agents to do the tedious stuff automatically. We need someone who combines financial acumen with technical know-how — translating model assumptions and drivers into the right long-term solution, whether that's a Pigment model, a Python script, or an AI agent. You'll also own the trustworthiness of the numbers Finance leaders rely on, building systematic data-quality checks and partnering with the Data/Analytics Engineering team to resolve upstream data issues. And because a fix that only you can maintain isn't really a fix, you'll document your models clearly enough that analysts without a Pigment or Python background can self-serve basic changes — empowering the team with tools that completely solve problems without manual workarounds.
This is a full-time position based out of our Bangalore office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
Technologies You’ll Use
Pigment, BigQuery, NetSuite, Omni, Sigma, Claude Code
What You’ll Do
Partner directly with FP&A business partners across Sales & Marketing, R&D, and G&A to understand how each team plans, forecasts, and reports today, then work together to identify manual, repetitive Finance work that Pigment integrations, Python scripts, and AI agents can streamline and automate.
Own the end-to-end build of new and migrated Pigment models — data blocks, formulas, workflows, dashboards, and views — turning fuzzy business asks from FP&A into technical solutions people actually want to use.
Collaborate on the design and maintenance of our Pigment architecture, ensuring we avoid a tangled mess of metrics, dimensions, and boards and keep our tools easy-to-navigate.
Team up with your peers on the Finance Systems team to build durable integrations between Pigment, BigQuery, and other finance systems, so the data everyone needs shows up accurately and automatically instead of through manual workarounds.
Put systematic data-quality checks in place — reconciliations, change monitoring, variance alerts — so business partners can trust the numbers without manual effort.
Document what you build clearly enough that a Finance analyst with no Pigment or Python background can self-serve basic changes.
Loop in the Data/Analytics Engineering team when a request needs a new data connection or you find an upstream data problem.
Skills We’re Looking For
5+ years of experience in financial systems, FP&A, or analytics engineering, with hands-on work in an EPM platform (Pigment, Anaplan, Adaptive, or similar) — or an equivalent analytics-engineering background (SQL, dbt, Python) with a strong interest in moving into EPM/finance systems work.
Proven experience using AI agents/LLM tooling to automate finance workflows.
Ability to sit with a Finance stakeholder, listen to a messy description of “how we currently do this,” and come back with a well-scoped technical plan.
Working proficiency in Python — or willingness and ability to learn via Claude Code or Codex.
Strong SQL skills and comfort working in a cloud data warehouse (BigQuery or similar).
High attention to detail — this role will work on models that inform real business decisions, so the ability to audit models and build intuition on outputs matter as much as speed.
Strong communication skills — able to explain a data discrepancy or a modeling trade-off to someone without a systems or data background.
Bonus Skills
Prior experience inside an FP&A or corporate finance function (not just building tools for one from the outside), ideally supporting a Sales, R&D, or G&A finance function specifically.
Prior experience building a Sales Capacity/Planning model or a Supply Chain model in Pigment, Anaplan, or another similar planning platform.
Familiarity with BI tools such as Tableau, Looker, Sigma, or Omni.
Experience with dbt or another data-transformation framework.
#
LI-HYBRID
#LI-DB1
Perks and Benefits
100% employer-paid medical insurance
*
Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending on role and country, plus paid sick time, inclusive parental leave, paid holidays, including a year-end Global Week of Rest, and volunteer days off.
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*
May vary by country and worker type - please reach out to your recruiter for more information
Click
here
to learn more about Fivetran's Benefits by Region.
We’re honored to be
valued at over $5.6 billion
, but more importantly, we’re proud of our
core values of Get Stuck In, Do the Right Thing, and One Team, One Dream
. Read about us in
Forbes
.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team,
click here
and enjoy our video.
To learn more about our candidate privacy policy, you can
read our statement here
.
We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this
form
. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.
Location: Merlimau,Malaysia
About Bradken
Bradken is a global leader in innovative wear solutions and custom-engineered products for the resources sector. For our more than 3,000 people, that global reach brings opportunities to share expertise, solve meaningful challenges and grow through new experiences. Together, we help the resources sector sustainably advance society.
About the role
We are seeking an experienced
Senior Maintenance Engineer
to lead and oversee maintenance reliability, plant improvement initiatives, and contractor management within our manufacturing operations in Merlimau.
This role plays a critical part in ensuring the safe, reliable, and efficient operation of plant equipment through the effective execution of preventive, corrective, and condition-based maintenance programs. Working closely with Operations, Safety, Quality, and Engineering teams, you will drive continuous improvement initiatives, manage maintenance budgets and resources, and contribute to operational excellence across the site.
If you thrive in a hands-on manufacturing environment and enjoy leading teams, solving complex technical challenges, and improving plant performance, this is an excellent opportunity to make a meaningful impact.
In this role, you will:
Lead preventive, corrective, and condition-based maintenance activities to maximise equipment reliability, safety, and operational efficiency.
Coordinate maintenance resources, schedules, contractors, spare parts, and technical support to ensure timely execution of maintenance work.
Drive a strong safety culture by ensuring compliance with Bradken's safety standards, environmental requirements, and contractor management processes.
Analyse major equipment failures, lead root cause investigations, and implement sustainable corrective actions to improve plant performance.
Lead plant shutdown planning, execution, and continuous improvement initiatives, including CAPEX projects, equipment upgrades, and reliability improvements.
Manage maintenance budgets, inventories, documentation, and team performance while fostering a culture of accountability, quality, and continuous improvement.
What you’ll bring:
Bachelor’s degree in mechanical engineering, Electrical Engineering, Mechatronics Engineering, or a related engineering discipline.
Proven experience in maintenance engineering within a manufacturing, foundry, heavy industry, or industrial plant environment.
Strong knowledge of preventive maintenance, corrective maintenance, condition monitoring, and reliability improvement practices.
Experience leading maintenance teams, managing contractors, and coordinating plant shutdowns or major maintenance activities.
Demonstrated experience in root cause analysis, equipment troubleshooting, and continuous improvement projects.
Familiarity with maintenance management systems (CMMS/EAM) and maintenance planning processes.
Strong understanding of workplace safety, environmental compliance, and risk management principles.
Excellent communication and stakeholder management skills with the ability to collaborate across multiple functions.
Note: Applicants must have the legal right to work in Malaysia. Bradken is unable to provide visa or work permit sponsorship for this role
.
Why join Bradken?
At Bradken, you’ll do work that matters. Whatever your role, your contribution helps solve real challenges for our customers and supports safer, more efficient and sustainable resource operations.
You’ll join a team that values different perspectives, shares expertise and dares to challenge how things are done. We support your growth through hands-on experience, learning and development, and opportunities to work across functions and locations. Safety, respect and wellbeing come first, so you can do your best work and enjoy life beyond it.
We offer:
A safety-first culture
Competitive pay and benefits
Flexible work options, where the role allows
Learning and development opportunities
An Employee Assistance Program for you and your family
Our hiring process
As part of our selection process, we may invite you to complete a one-way video screening at a time that works for you. This helps us provide a fair and consistent experience when working across locations and time zones. If you need an adjustment or alternative format at any stage, please let us know.
Before commencing employment
, you will be required to complete a psychometric assessment and a pre-employment medical, including drug and alcohol testing.
We respectfully request no recruitment agency approaches.
Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business needs.
УдалённоUnited Kingdom; Ireland; Cyprus; Poland; Augment the Labor & Employment (L&E) legal team and act as the subject matter expert for the EU and UK, providing local-law advice in European time zones and, as needed, supporting L&E matters in MENA and APAC in coordination with local counsel; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
УдалённоUnited States; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
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УдалённоRemote, Canada; Remote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
Working hours align with Central or Mountain time zone
ГибридСтажёрСША; 💹 401(k) Program with a 4% match (US Only); 🚗 Commuter Benefits (In-Office & US Only); We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds
New York City, New York
УдалённоRemote - Ireland
УдалённоRemote - Ireland
United States, San Mateo, CA
ГибридseniorOrange County, United States
seniorBengaluru, Karnataka, India, APAC
seniorMerlimau,Malaysia; This helps us provide a fair and consistent experience when working across locations and time zones