Location: Nicosia
Workplace: onsite
Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180 countries worldwide. The company offers end-to-end solutions for protecting homes and businesses оf any scale. To date, Ajax product portfolio includes 280 devices for intrusion protection, video surveillance, fire and life safety, and comfort and automation. The company employs 5, 000 specialists.
Ajax Systems production includes four factories, two of which are located in Ukraine, one in Turkey and one in Vietnam. At the same time, the company's certification according to the ISO 14001 standard ensures a minimal impact of production on the environment. The selection of components for Ajax device manufacturing is determined by the presence of manufacturer declarations confirming compliance with RoHS requirements.
The company emerged against the backdrop of revolution and war. That's why resilience is the cornerstone of the brand's DNA, and the fight against evil by creating the best security and automation devices is Ajax unwavering mission.
Reponsibilities:
Recommend actions to meet budget targets and identify opportunities to make optimal use of company resources.
Prepare accurate monthly P&L and C&F projections and support the company’s budgeting and forecasting processes.
Analyze actual financial performance against budget and forecasts, identify key variances, risks, and opportunities, and provide actionable recommendations.
Monitor costs, identify optimization opportunities, and contribute to cost-control initiatives across the business.
Support month-end and year-end closing processes, ensuring accuracy and completeness of financial data.
Maintain high standards of financial reporting and transaction control, ensuring data quality and consistency.
Analyze existing business and financial processes and identify opportunities for process improvement and automation.
Develop financial models, business cases, and valuations to support new projects and investment decisions.
Prepare financial analysis and insights to support data-driven management decisions.
Qualifications:
Strong analytical and problem-solving skills with the ability to work with large amounts of financial data.
Strong numerical skills and attention to detail.
Ability to interpret financial results, identify trends, and translate data into clear business insights and recommendations.
Highly organized, proactive, and results-oriented approach to work.
Solid understanding of P&L, Cash Flow, budgeting, forecasting, and variance analysis.
Experience in financial controlling, FP&A, management accounting, or a similar finance role.
Experience in a large manufacturing or international company would be a strong advantage.
Advanced Microsoft Excel skills, including Power Pivot, Power Query, and PivotTables.
Practical experience with Power BI for financial analysis and reporting.
English level: B2+
We offer:
Opportunity to work in one of the most recognized and innovative security manufacturers.
Opportunity to take on new challenges, advance your career, and make a meaningful impact.
Opportunity to be part of a fast-paced and dynamic environment that encourages creativity, critical thinking, and the exploration of new ideas.
Location: Berlin
Workplace: Remote
HEY THERE!
Let's shape the future of nutrition together and make Yazio the most successful nutrition app worldwide!
As a Performance Marketing Manager, you'll be a key player in our user acquisition team, owning and optimizing high-performing campaigns across digital channels, including DSPs (e.g., Appier, Liftoff, Unity), paid social and search (e.g., Meta, Google Ads, ASA).
You'll put AI tools and automation to work cutting down on repetitive tasks, sharpening your insights and helping campaigns scale more efficiently. You'll collaborate closely with cross-functional teammates in creative, product and analytics to bring best-in-class growth strategies to life - with plenty of support along the way as you grow.
This role is 100% remote and open to candidates based in Germany, Spain, Portugal or the UK.
YOUR MISSION
- Launch, manage and scale user acquisition campaigns across one or more channels, with a focus on DSPs (e.g., AppLovin, Appier, Liftoff, Unity) and experience in other channels like Meta Ads, Google Ads, ASA, TikTok, and similar platforms
- Analyze campaign performance, identify optimization opportunities and run structured tests to drive efficiency and impact
- Use AI tools and automation to take repetitive tasks off your plate - from reporting to bulk campaign changes - so you can focus on strategy and results
- Provide actionable insights to the creative team based on ad performance and user behavior data
- Help spot measurement gaps and work with product, web and analytics teams to improve tracking and attribution
- Support scalable workflows: naming conventions, tracking setup, reporting, knowledge documentation, etc.
- Stay curious about MarTech and AI trends, and bring new tools or features to the team to continuously improve how we work
YOUR PROFILE
We know few candidates check every box below, but if you're excited about this role and bring most of what we're looking for, we'd still love to hear from you.
- 2–5 years of experience managing and scaling user acquisition campaigns (e.g., Google Ads, Meta, ASA, TikTok, or DSPs like Appier or AppLovin)
- A curious, analytical mindset - comfortable working with ROAS, CPA, conversion funnels and attribution data, or eager to build that muscle
- Genuine interest in AI tools and automation, and how they can cut out repetitive work and improve campaign outcomes
- Familiarity with attribution tools (GA4 and/or MMPs); DSP experience specifically is a plus
- A structured, solution-oriented thinker who takes initiative and enjoys ownership
- Team-oriented with excellent communication skills (written and verbal)
- Nice to have: experience with campaign workflow or reporting automation (bulk tools, scripts, dashboards, SQL), and/or fluency in French or Dutch
WHY US?
- An exciting product with millions of users in over 150 countries, driven by our mission to transform the world through healthy eating
- A remote-first setup: work 100% from home, join a co-working space or work abroad for several weeks per year
- 30 vacation days to relax and recharge, plus 5 child sick days if your little one needs you
- A focus-driven culture that values efficiency over long hours—no overtime expectations, and if it happens, you get that time back!
- A high-impact environment where your work drives real change—short decision-making processes and no micromanagement
- A team culture where ambition and balance go hand in hand, supported by strong connections—from our fully covered company retreat to team meetups and virtual coffee breaks
- Tools and support to do your best work: MacBook, monitor and €1,000 annual learning budget, plus regular feedback and career development
- A truly international team with English as our company language and a shared commitment to growth and well-being—supported by Sunday Supplements and Nilo Health
DIVERSITY AND INCLUSION
At Yazio, we believe that diversity fuels innovation. We are committed to fostering an inclusive environment where everyone, regardless of gender identity, race, religion, age, sexual orientation or ability, feels valued and empowered. We celebrate different perspectives and actively encourage individuals from all backgrounds to apply.
READY TO JOIN US?
Excited to take Yazio to the next level and help people worldwide lead healthier lives? We’d love to hear from you! Please send us:
- Your CV in English
- A few lines (or a short video if you prefer) about who you are and why you want to work at Yazio
- Any additional materials that showcase your work (e.g., LinkedIn profile, portfolio)
- Lead and manage the HR function, including recruitment, HR operations and employee relations. - Develop and implement HR strategies, policies and procedures aligned with business objectives.
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Location: Remote Canada
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About the People Team
The People team helps Affirmers cultivate a high-performing, inclusive organization. We focus on three core areas: attracting talent aligned to our mission, enabling growth through people and team development, and retaining employees through thoughtful experiences and rewards. We develop Affirm’s people programs and systems to create a workplace where all employees can thrive and contribute meaningfully. By investing in our people, we create a long-term advantage for the business.
About the Role
The Compensation Programs & Partnerships (P&P) team designs, executes, and maintains some of the people programs and partnerships that enables Affirm to provide thoughtful experiences and rewards to Affirmers. We are seeking a detail oriented, collaborative Compensation Analyst who is passionate about delivering compensation programs and partnerships that helps drive Affirm’s success. In this role, you will report to the Senior Manager of Compensation and work closely with the Senior Manager and broader Compensation team to strategize, build, refine, maintain, and implement various programs and initiatives. You will also work closely with the team to help provide partnership and support for the Technology and Business functions as well as other cross functional partner groups.
What You’ll Do
Lead the end to end project management of the mid-year and annual compensation cycles in close alignment with the Compensation team and other key People team partners including: proactive and ongoing project planning, creating timelines, building training / enablement resources, facilitating project meetings, creating communications, and providing ad-hoc support during the cycles.
Leverage existing tools and sources (such as Sigma Dashboards, the Radford Global Compensation Database, and Pave) to provide team ad-hoc compensation analyses and story-building support, translating data elements into sound recommendations and insightful presentations. This could include conducting robust research to prepare analyses on actual vs. market pay positioning, leveling distributions vs. market practices, offer and candidate trends, retention risk, spans / layers, or other workforce related priorities.
Partner with the Compensation Programs & Partnerships team to provide ongoing partnership support for various business related initiatives across Affirm’s Technology and Business functions.
Partner with the Senior Incentive Compensation Manager to provide operational support for the incentive compensation design process (which can include coordinating kickoff meetings, facilitating focus group feedback sessions with leaders, creating and / or updating incentive plan documents).
Engage in ongoing processes and special projects to refine and uphold Compensation’s programmatic frameworks.
Serve as subject matter expert, alongside other compensation team partners, to provide education and consultation to stakeholders on our compensation structure, guidance, and various compensation programs.
Maintain our standard job architecture catalog in Workday and internal team documents.
May participate in sessions with external survey companies (such as AON) to stay up to date on market trends and share insights that can help the team maintain competitive rewards structures and programs.
What We Look For
5+ years of experience in compensation with the ability to demonstrate an understanding of core compensation concepts and programs.
Experience with leading and managing projects from start to finish using a standard project management lifecycle approach.
Strong team orientation with the ability to work effectively and collaboratively across the internal team and cross functional partners.
Strong relationship management skills with the proven ability to consult, influence, and maintain positive relationships with business stakeholders.
Passion for working with data elements and compiling analysis to “tell the story” and create solutions. Proficient with Google Sheets and Google Slides.
Someone who can pay close attention to detail with the ability to multitask across several deliverables at the same time while maintaining a proactive approach to work assignments in a fast paced environment.
Ability to be flexible and adapt to using different methods by embracing innovation and experimentation.
Experience working within the technology industry is a plus.
Pay Grade -
I
Equity Grade -
4
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year:
$89,000
-
$139,000
This posting is for an existing vacancy.
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
Location: Remote US
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About the People Team
The People team helps Affirmers cultivate a high-performing, inclusive organization. We focus on three core areas: attracting talent aligned to our mission, enabling growth through people and team development, and retaining employees through thoughtful experiences and rewards. We develop Affirm’s people programs and systems to create a workplace where all employees can thrive and contribute meaningfully. By investing in our people, we create a long-term advantage for the business.
About the Role
The Compensation Programs & Partnerships (P&P) team designs, executes, and maintains some of the people programs and partnerships that enables Affirm to provide thoughtful experiences and rewards to Affirmers. We are seeking a detail oriented, collaborative Compensation Analyst who is passionate about delivering compensation programs and partnerships that helps drive Affirm’s success. In this role, you will report to the Senior Manager of Compensation and work closely with the Senior Manager and broader Compensation team to strategize, build, refine, maintain, and implement various programs and initiatives. You will also work closely with the team to help provide partnership and support for the Technology and Business functions as well as other cross functional partner groups.
What You’ll Do
Lead the end to end project management of the mid-year and annual compensation cycles in close alignment with the Compensation team and other key People team partners including: proactive and ongoing project planning, creating timelines, building training / enablement resources, facilitating project meetings, creating communications, and providing ad-hoc support during the cycles.
Leverage existing tools and sources (such as Sigma Dashboards, the Radford Global Compensation Database, and Pave) to provide team ad-hoc compensation analyses and story-building support, translating data elements into sound recommendations and insightful presentations. This could include conducting robust research to prepare analyses on actual vs. market pay positioning, leveling distributions vs. market practices, offer and candidate trends, retention risk, spans / layers, or other workforce related priorities.
Partner with the Compensation Programs & Partnerships team to provide ongoing partnership support for various business related initiatives across Affirm’s Technology and Business functions.
Partner with the Senior Incentive Compensation Manager to provide operational support for the incentive compensation design process (which can include coordinating kickoff meetings, facilitating focus group feedback sessions with leaders, creating and / or updating incentive plan documents).
Engage in ongoing processes and special projects to refine and uphold Compensation’s programmatic frameworks.
Serve as subject matter expert, alongside other compensation team partners, to provide education and consultation to stakeholders on our compensation structure, guidance, and various compensation programs.
Maintain our standard job architecture catalog in Workday and internal team documents.
May participate in sessions with external survey companies (such as AON) to stay up to date on market trends and share insights that can help the team maintain competitive rewards structures and programs.
What We Look For
5+ years of experience in compensation with the ability to demonstrate an understanding of core compensation concepts and programs.
Experience with leading and managing projects from start to finish using a standard project management lifecycle approach.
Strong team orientation with the ability to work effectively and collaboratively across the internal team and cross functional partners.
Strong relationship management skills with the proven ability to consult, influence, and maintain positive relationships with business stakeholders.
Passion for working with data elements and compiling analysis to “tell the story” and create solutions. Proficient with Google Sheets and Google Slides.
Someone who can pay close attention to detail with the ability to multitask across several deliverables at the same time while maintaining a proactive approach to work assignments in a fast paced environment.
Ability to be flexible and adapt to using different methods by embracing innovation and experimentation.
Experience working within the technology industry is a plus.
Pay Grade -
I
Equity Grade -
4
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year:
$115,000 - $165,000
USA base pay range (all other U.S. states) per year:
$101,000 - $151,000
Please note that visa sponsorship is not available for this position.
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
Location: Remote - United States
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit
www.redditinc.com
.
We’re looking for a highly motivated, technically savvy, and pragmatic attorney to join our Ads Legal team as Associate General Counsel, Ads Product. This role will provide legal guidance to our Ads Product and Engineering teams on a wide range of initiatives while collaborating with other partners across the company, including our commercial legal, ads policy, sales, privacy, and regulatory teams. This is an opportunity for an attorney who is mission-focused, proactive, and driven to make a big impact on Reddit’s rapidly growing ads business.
Location
: Remote – United States (NYC/SF preferred but not required)
What You’ll Do:
Enable Product Growth:
Leverage a deep understanding of technical product operation and business strategy to advise teams building products and features in a fast-paced, high-growth setting.
Work Autonomously:
Serve as principal legal advisor to various ads product areas, and develop subject-matter expertise to lead cross-product initiatives.
Guide Strategy:
Develop principles and frameworks that will help teams design products for a changing regulatory environment.
Counsel Emerging Technologies:
Advise on cutting-edge technology, including AI-driven features, data-clean-room solutions, and advanced machine learning.
Engage Across Functions:
Work closely with product managers, engineers, business partners, and other functions and all levels of the company.
Data & Privacy Governance:
Ensure that products and features comply with evolving global privacy and data laws (GDPR, ePrivacy, U.S. State Laws) and internal policies.
What We’re Looking For:
Advertising Expertise:
10+ years of legal experience with a significant focus on online advertising. You understand the digital ads business and the information systems and data flows that support it. Experience as ads product counsel at a UGC platform is a plus.
Good Team Member:
A nimble, creative thinker with lots of positive energy, superior organizational skills, a growth mindset, strong attention to detail, a sense of humor, and a team-first attitude.
Technical Understanding:
Deep knowledge of technical ads infrastructure and emerging trends. Experience advising AI-feature development in ads is a plus.
Problem Solver:
A "get-to-yes" mindset. Enthusiastic collaboration with the business to find workable solutions and drive risk-based decisionmaking.
Clear, Concise Communication:
Someone who can process information quickly, confidently exercise judgment in a timely fashion, and succinctly summarize complex legal concepts in writing or in conversation.
Project Management:
Ability to lead cross-functional groups and drive successful, timely outcomes in projects while balancing other tasks and responsibilities.
Mastery of the Regulatory Landscape:
Strong working knowledge of privacy laws and regulations, including the GDPR, U.S. State Privacy Laws, and self-regulatory regimes (IAB, NAI), as well as other statutory regimes that impact ads platforms (e.g., DSA, the EU AI Act).
Qualifications
: JD and active membership in at least one U.S. state bar (or ability to register as in-house counsel where required).
Benefits:
Comprehensive Healthcare Benefits and Income Replacement Programs
401k with Employer Match
Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Flexible Vacation & Paid Volunteer Time Off
Generous Paid Parental Leave
Pay Transparency:
This job posting may span more than one career level.
In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit
https://www.redditinc.com/careers/
.
To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base salary range for this position is:
$266,000
—
$372,400 USD
In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.
During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our
Candidate Privacy Policy for Potential Employees and Contractors
.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
Location: EMEA - Remote
Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role.
Money is moving onto the internet, and the shift has a name:
Open Money.
This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own. Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day.
About People & Talent
People and Talent support the entire MetaMask community. We strive to be the destination employer of choice for our ecosystem. That goal is embedded in all the work we do to attract, retain and support our amazing talent. By joining our team you'll be working with a diverse group of incredible individuals who put 'people first' and are designing and building the workplace of the future.
This role sits within our People Operations, Data & Systems ('PODS') team, which operates as a cohesive, global team within People & Talent. We drive operational excellence across the employee lifecycle by streamlining processes, strengthening programs and policies, and building scalable, intuitive systems that empower teams to do their best work.
We delight our customers (employees, managers, and partners) by delivering a dynamic and engaging people experience that evolves with creativity, curiosity, and accountability. Through intentional process design, thoughtful automation, and a commitment to service excellence, PODS builds scalable, sustainable people programs that support our teams and the business.
What you'll do
As a Senior People Operations Associate, you will be a day-to-day owner of global People Operations, serving as our subject matter expert for Europe, while also contributing to the programs and systems work of the PODS team and leading People Operations projects from scoping through delivery. You will manage the employee lifecycle from pre-boarding through offboarding, administer leaves, keep employee data accurate in our HR systems, and help ensure our practices remain compliant with local labor law and GDPR. Just as importantly, you will look for ways to make that work more scalable by documenting processes, enabling self-service, and applying automation and AI wherever they improve accuracy, efficiency, and the employee experience.
Employee Lifecycle Operations
Manage end-to-end lifecycle processes globally, including pre-boarding, onboarding, employee changes, internal transfers, and offboarding.
Prepare and process employment contracts, amendments, and new-hire documentation in line with local requirements, partnering with Legal where needed.
Administer parental, medical, and other statutory and company leaves, as well as benefits, across multiple countries.
Coordinate with Payroll on hires, terminations, compensation changes, and leaves to ensure timely and accurate processing.
Partner with Employer of Record (EOR) providers and other external vendors (such as payroll, benefits, and immigration counsel) to onboard, support, and manage employees, including in countries where we do not have a local entity.
Support immigration and relocation processes in partnership with external counsel, including tracking work authorization and ensuring documentation is complete.
HR Systems, Data & Compliance
Maintain accurate employee records in our HRIS (ADP Workforce Now), performing regular audits, reconciliations, and data cleanup.
Serve as the subject matter expert for European labor law and data privacy requirements, including GDPR, and help ensure compliance across the countries where we operate, escalating risks appropriately.
Serve as a trusted point of contact for employees and managers on policy, leave, and process questions, balancing empathy with compliance.
Process Improvement, Automation & Documentation
Identify manual, repetitive, or error-prone processes and propose or implement automation and AI-enabled solutions, particularly for employee self-service and routine request management.
Create and maintain clear documentation, including guides, FAQs, and process maps, that enable employees, managers, and the People team to self-serve.
Lead and own global and regional People projects end to end, from scoping through delivery, such as system enhancements, policy rollouts, and support for new entity openings, working with Finance, Legal, and Payroll.
Would be great if you brought this to the role
People Operations & Compliance
Experience in People/HR Operations in a global or multi-country environment, ideally in a fast-paced or scaling organization.
Strong working knowledge of UK and European employment practices, statutory leave, and GDPR / UK GDPR considerations.
Hands-on experience with onboarding, offboarding, employee lifecycle changes, and leave administration.
Familiarity with immigration processes and global hiring or relocation support is a plus.
Experience working with Employer of Record (EOR) providers and other third-party vendors, including managing vendor relationships and resolving issues across multiple providers.
Experience drafting, updating, and maintaining employee policies and documentation.
Systems, Data & Technical Skills
Hands-on experience with an HRIS, ideally ADP Workforce Now.
Strong attention to detail and a track record of maintaining data integrity through audits and reconciliations.
Strong Excel/Google Sheets skills (lookups, pivot tables, data validation) for reporting and analysis.
Comfort experimenting with automation and AI tools, such as workflows, bots, scripting, or AI-enabled features within existing tools.
Collaboration & Communication
Clear, professional communication with employees, managers, and cross-functional partners such as Payroll and Legal.
Strong organizational skills and the ability to manage multiple concurrent requests, anticipating bottlenecks before they affect deadlines.
Discretion in handling sensitive and confidential information.
A service-oriented mindset with the ability to balance responsiveness with thoughtful, scalable solutions.
Experience & Background
5+ years of experience in People Operations, HR Operations, HR Administration, or a related role.
Extensive experience supporting employees in the UK and Europe, along with exposure to other regions, is strongly preferred.
Fluency in English is required; a second major European language is a plus.
Comfortable working independently and driving work from idea to execution.
Experience leading or owning projects from scoping through delivery, including coordinating cross-functional stakeholders and driving work to completion.
Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role.
In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3.
MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page.
MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI.
It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.
Location: Amsterdam, Netherlands
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
About The Role:
The Operations Specialist is responsible for coordinating and managing end-to-end expense, payment, and documentation processes to ensure timely, accurate, and compliant processing of company purchases.
This role acts as a key operational partner across finance, procurement, legal, compliance, accounting, treasury, and logistics teams. The position requires strong attention to detail, the ability to work independently within established frameworks, and a proactive approach to improving operational workflows.
______________________________________________________________________________
Key Responsibilities
Support procurement-related processes, including purchase requests, purchase orders, vendor onboarding, and coordination between requestors, procurement, finance, and suppliers.
Take responsibility for document management involving internal teams and external contractors, ensuring accurate creation, version control, and secure storage
Coordinate agreements, reconciliations, reports, and other operational documents for internal and external counterparties
Process reports and verify that they are complete, accurate, and correctly formatted according to internal standards
Work closely with Accounts Payable teams to support transaction processing and resolve discrepancies
Interact with cross-functional teams, including Legal and Accounting, to address operational issues and ensure smooth workflows
Advise internal stakeholders on transaction processing requirements, documentation standards, and operational procedures
Participate in special projects and cross-functional initiatives as required
Key Qualifications & Experience
Must-have requirements:
1-2 years of experience in procurement operations, purchasing administration, finance operations, or a related operational role, with understanding of end-to-end procurement and purchase-to-pay (P2P) processes.
Experience with document management and operational workflows involving internal teams and external counterparties
Working knowledge of accounts payable processes
Ability to review, and maintain agreements and supporting documentation
Experience collaborating with cross-functional teams such as Legal, Accounting, and Finance
Strong attention to detail and ability to ensure accuracy and consistency in documentation and reporting
Ability to manage multiple tasks and priorities within established procedures
Clear written and verbal communication skills
Experience with ERP, finance, or document management systems
Fluent English
Preferred qualifications:
Strong Excel or spreadsheet-based tracking and reporting skills
Experience participating in process improvement or special projects
Competencies & Behavioral Traits
Structured, organized and detail-oriented
Strong sense of ownership for assigned processes
Comfortable coordinating across teams and priorities
Process-improvement mindset within defined frameworks
Proactive, solution-oriented approach to operational issues
Ability to understand operational and financial processes, identify gaps, and proactively follow through to completion
Self-driven and accountable, with the ability to prioritize tasks and manage competing priorities effectively
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Athens
Workplace: Hybrid
About the company:
KIEFER is building Greece's integrated AI ecosystem. From renewable energy infrastructure and AI systems to robotics and enterprise applications, we connect the technologies that power Europe's intelligent future. Founded in 2014, KIEFER has delivered 600MW+ of energy projects and is now developing sovereign AI infrastructure, enterprise AI products and physical AI systems for Greece and Southeast Europe.
At KIEFER TEK, we are committed to driving the energy transition through innovative and sustainable energy solutions.With expertise in the engineering, construction, operation, and maintenance of renewable energy projects, we contribute to the development of modern energy infrastructure, including photovoltaic (PV) plants and Battery Energy Storage Systems (BESS).
Our strength lies in our people. We foster a collaborative, forward-thinking environment where technical expertise, innovation, and continuous professional development come together.
As we continue to grow, we are looking for talented professionals who share our passion for renewable energy and want to make a meaningful impact on the future of energy.
The Role
We are looking for a motivated and detail-oriented O&M Monitoring Engineer – PV & BESS to join our Operations & Maintenance (O&M) team.
In this role, you will be responsible for monitoring the performance and operation of PV plants and BESS, managing system alarms, coordinating technical interventions, and supporting the efficient and reliable operation of our renewable energy assets.
You will work closely with field technicians and internal engineering teams, contributing to operational excellence and the continuous improvement of our O&M processes.
Key Responsibilities
- Monitor and manage the daily operation and performance of PV plants and BESS through SCADA systems.
- Monitor, assess, and manage system alarms, ensuring timely identification, escalation, and resolution of technical issues.
- Track, document, and coordinate maintenance activities and technical interventions through the company's ERP system.
- Communicate with and provide remote technical support to field technicians to facilitate effective troubleshooting and timely fault resolution.
- Prepare operational, performance, and maintenance reports for clients.
- Collaborate with internal technical teams to ensure operational efficiency and equipment reliability.
- Maintain accurate operational records and contribute to the continuous improvement of monitoring and maintenance processes.
Qualifications & Skills
- Bachelor's degree in Electrical or Mechanical Engineering (University or Technological Educational Institute).
- Very good knowledge of MS Office and basic familiarity with AutoCAD.
- Good command of English, particularly for understanding technical documentation.
- Previous experience in monitoring PV plants and/or BESS will be considered an asset.
- Experience in remote troubleshooting and providing technical guidance to field technicians will be considered an advantage.
- Strong analytical thinking, problem-solving skills, and attention to detail.
- Excellent communication, collaboration, and teamwork skills.
- Strong organizational skills and ability to prioritize tasks effectively.
What We Offer
- The opportunity to contribute to innovative renewable energy and energy storage projects.
- Exposure to modern PV and BESS technologies and advanced monitoring systems.
- A dynamic, collaborative, and technically driven working environment.
- Opportunities for continuous learning, professional development, and career growth.
- A competitive remuneration package aligned with qualifications and experience.
Why Join KIEFER TEK?
At KIEFER TEK, you will be part of a team contributing to the transformation of the energy sector.
We value initiative, technical expertise, collaboration, and the willingness to continuously learn and improve.
Your expertise matters. Your growth matters. Your contribution to a sustainable energy future matters.
Ready to Make an Impact?
If you are passionate about renewable energy, technology, and operational excellence, we would love to hear from you.
Apply now and become part of KIEFER TEK!
Stay Connected
Follow KIEFER TEK on LinkedIn to stay updated on our latest news, projects, career opportunities, and developments in the renewable energy sector.
Privacy & Confidentiality
At KIEFER TEK, we respect your privacy and are committed to protecting your personal data.
All personal information provided during the recruitment process, including your application and CV, will be handled confidentially and in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
Diversity, Equity & Inclusion
At KIEFER TEK, we believe that our people are the driving force behind our success.
We are committed to fostering a diverse, inclusive, and respectful workplace where everyone feels valued, supported, and empowered to reach their full potential.
As an Equal Opportunity Employer, we are committed to fair and unbiased recruitment practices, regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity, religion, or any other characteristic protected by applicable law.
Together, we are shaping a more sustainable energy future.
Location: Athens
About the company:
KIEFER is building Greece's integrated AI ecosystem. From renewable energy infrastructure and AI systems to robotics and enterprise applications, we connect the technologies that power Europe's intelligent future. Founded in 2014, KIEFER has delivered 600MW+ of energy projects and is now developing sovereign AI infrastructure, enterprise AI products and physical AI systems for Greece and Southeast Europe.
As our project portfolio continues to expand, we are looking for a Procurement Specialist to join our team in Athens and play an active role in supporting the timely and cost-effective execution of our projects across Greece.
The Role
This is a hands-on procurement position requiring strong organizational skills, commercial awareness, and the ability to manage multiple purchasing requirements in a dynamic, project-driven environment.
The successful candidate will take ownership of assigned procurement activities, working closely with technical teams, project management, suppliers, and internal stakeholders to ensure materials, equipment, and services are delivered on time, within budget, and according to project specifications.
Key Responsibilities
- Manage the end-to-end procurement process, from purchase requisitions and supplier sourcing to purchase order issuance and delivery follow-up.
- Identify, evaluate, and develop reliable relationships with suppliers, vendors, and subcontractors.
- Request, analyze, and compare commercial offers, considering technical specifications, pricing, quality, and delivery timelines.
- Negotiate competitive pricing, payment terms, lead times, and commercial conditions.
- Coordinate closely with Project Managers, Engineers, Site Managers, Warehouse, and Finance teams to understand and prioritize project requirements.
- Monitor outstanding purchase orders, supplier commitments, and delivery schedules, proactively resolving delays and supply issues.
- Support procurement planning and cost optimization across multiple concurrent projects.
- Maintain accurate procurement records, purchase orders, supplier information, and ERP data.
- Monitor supplier performance and contribute to continuous improvement of procurement processes.
- Ensure compliance with internal purchasing procedures, approval workflows, and contractual requirements.
Required Qualifications
- Bachelor's degree in Supply Chain Management, Business Administration, Engineering, Logistics, or a related field.
- At least 3 years of relevant experience in procurement or purchasing, preferably within construction, engineering, energy, industrial, or other project-based environments.
- Demonstrated experience in supplier sourcing, quotation evaluation, negotiation, and purchase order management.
- Good understanding of procurement workflows, purchasing documentation, and supplier coordination.
- Proficiency in ERP systems and Microsoft Excel.
- Excellent command of Greek and good working knowledge of English.
- Strong organizational, analytical, and problem-solving skills.
- Ability to manage competing priorities, work independently, and meet demanding project deadlines.
What Will Make You Stand Out
- Previous procurement experience in EPC, Renewable Energy, BESS, electrical equipment, or construction projects.
- Familiarity with technical materials, equipment procurement, and construction-site requirements.
- Experience coordinating procurement activities across multiple project locations.
- Proven ability to resolve supplier issues, negotiate effectively, and anticipate delivery risks.
- A proactive, accountable, and solution-oriented approach, with strong attention to detail.
What We Offer
- A stable, full-time position within a growing engineering and energy organization.
- Exposure to major Renewable Energy, Energy Storage, Infrastructure, and Data Center projects.
- Opportunities for professional development and career progression.
- A collaborative working environment with direct interaction across technical and operational teams.
- Competitive remuneration package, aligned with qualifications and experience.
Apply Now
If you are a procurement professional who enjoys taking ownership, solving operational challenges, and contributing to the successful delivery of complex projects, we would like to hear from you.
Join KIEFER TEK and help deliver the infrastructure powering tomorrow.
Diversity & Inclusion
KIEFER TEK Ltd is an equal opportunity employer. We are committed to fostering an inclusive working environment where all individuals are respected, valued, and provided with equal opportunities for professional growth.
We are looking for a specialist to support and further develop a customized PeopleSoft HCM 9.2 environment within a public sector organization. The role covers application development, change management, platform maintenance, support activities, and migration initiatives.
Location: Costa Mesa, United States; Bellevue, United States
📍
Location:
Bellevue, WA / Costa Mesa, CA
📄
Employment Type:
Contract-to-Perm
🏢
Work Arrangement:
To Be Confirmed
🚀
Start Date:
TBD
💰
Compensation:
TBD — Based on skills and experience
Important Screening Requirements
Must be a
U.S. citizen
.
Must be eligible to obtain and maintain an active
U.S. Secret security clearance
.
Must be willing to travel up to
25%
as needed.
Must have
5+ years of relevant experience
in engineering, hardware sourcing, supplier development, procurement, or cost engineering.
Must have experience with hardware products, supplier engagement, and component-level or product-level cost analysis.
A bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field is preferred.
About the Role
We’re seeking an experienced
Product Sourcing Engineer, Warfighter Systems
to support hardware product development, supplier selection, and production scaling.
This role combines engineering expertise with strategic sourcing, supplier development, procurement, and cost optimization. You’ll work closely with Engineering, Quality, Manufacturing, Supply Chain, and Program Management teams to engage suppliers early in the product development process, establish sourcing strategies, manage component procurement, and optimize total cost of ownership throughout the product lifecycle.
This opportunity is ideal for engineering professionals who have transitioned into sourcing, commodity management, supplier development, procurement engineering, or cost engineering within aerospace, defense, consumer electronics, or other hardware-focused industries.
What We're Looking For
We’re looking for an engineering professional who understands how hardware design decisions affect component costs, supplier selection, manufacturing readiness, and production scalability.
The ideal candidate combines technical knowledge of electronic or mechanical hardware with strong supplier management, sourcing, and cost-optimization capabilities. Experience supporting new product introduction (NPI), production ramp-up, and complex hardware programs will be especially valuable.
Key Responsibilities
Strategic Sourcing and Supplier Development
Select suppliers for specific products using approved supplier lists.
Partner with strategic suppliers to accelerate product development and improve manufacturing readiness.
Define product concepts and requirements with suppliers early in the development process.
Conduct feature trade-off analyses and develop comparison tables to support engineering and sourcing decisions.
Collaborate with suppliers on joint design development through clearly defined statements of work.
New Product Introduction (NPI) and Production Readiness
Drive the development and consolidation of manufacturing Bills of Materials (BOMs) in collaboration with Quality and Manufacturing teams.
Support production ramp-up internally and across the supplier network.
Manage component procurement throughout NPI, ensuring components are available on time and meet program requirements.
Manage capital expenditure (CAPEX) throughout the NPI process.
Ensure required vendor component qualifications are completed before production.
Complete BOM risk assessments and identify alternative sourcing options to mitigate supply risks.
Cost Engineering and Optimization
Lead cost engineering activities to align bottom-up cost models with product cost targets.
Develop should-cost and clean-sheet cost models to evaluate component and product costs.
Optimize total cost of ownership (TCO) throughout the product lifecycle.
Identify cost-reduction opportunities through component commonality, supplier rationalization, and reduced product complexity.
Address cost-related challenges involving tariffs, import/export expenses, and supplier price increases.
Supply Chain and Process Improvement
Conduct value-stream mapping to improve supply network lead times, flexibility, and efficiency.
Evaluate sourcing strategies for high-mix, low-volume manufacturing environments.
Work with suppliers to improve technology, manufacturing processes, and supply-chain performance.
Assess sourcing risks and develop mitigation strategies to support production scalability.
Program and Stakeholder Management
Coordinate with Engineering, Quality, Manufacturing, Supply Chain, and Program Management throughout product development.
Navigate contractual requirements and assess program impacts across multiple stakeholders.
Develop and track budgets related to sourcing, procurement, and product development.
Communicate sourcing strategies, cost assessments, risks, and program status to relevant stakeholders.
Required Qualifications
5+ years of relevant professional experience
in engineering, sourcing, supplier development, procurement, or cost engineering.
Experience in the design and development of electronic and/or mechanical hardware products.
Experience in advanced sourcing roles, such as Sourcing Engineer, Commodity Manager, Sourcing Manager, Supplier Development Engineer, Procurement Engineer, Cost Engineer, or Supply Chain Engineer.
Experience engaging suppliers early in product development, before engineering requirements are fully established.
Knowledge of value engineering, procurement engineering, or total cost of ownership at the component and product levels.
Familiarity with high-tech product development in high-mix, low-volume manufacturing environments.
Strong understanding of contracting processes and program management stages.
Ability to manage complex contractual requirements and coordinate program impacts across multiple stakeholders.
Excellent stakeholder management, collaboration, and communication skills.
Strong financial management skills, including budget development and tracking.
Willingness to travel up to 25% as required.
U.S. citizenship and eligibility to obtain and maintain an active U.S. Secret security clearance.
Preferred Qualifications
Bachelor's degree in Mechanical Engineering, Electrical Engineering, or another related technical discipline.
Proven track record of implementing best practices that improve operational efficiency and support sustainable growth.
Experience working across both hardware and software development lifecycles.
Project Management Professional (PMP) certification or equivalent.
Location: Cairo, Egypt
Workplace: hybrid
The WFM Manager owns workforce planning for inDrive Customer Support: how many people we need, in which language and vertical, and on which schedule, for both in-house teams and BPO partners. You turn forecasts into capacity plans, and capacity plans into schedules, so we meet our service levels at a sustainable cost.
CS covers ride-hailing, intercity, delivery and food delivery, across Live Chat, Email, Incident Management, Driver Verification, Review and Appeals, and Insurance. This role gives CS leadership one clear view of hiring needs and service-level risks for the coming months and years. Reports to Director, Customer Support Excellence.
Key Responsibilities
Forecasting.
Work with Analytics and the Business teams to build and improve the forecast of contacts and tickets by line, vertical, language and country. Own the forecast accuracy report and drive wMAPE down with cross-functional teams.
Capacity planning.
Build the capacity plan for every line: First Line (Live Chat and Email), Incident Management, Review and Appeals, Driver Verification, Insurance, escalations and other lines as business grows. Use the Erlang method to make sure we have enough people to hit each service level, by language and vertical (ride-hailing, intercity, delivery, food delivery).
Headcount planning.
Own the monthly and yearly headcount plan for in-house and BPO teams. Show CS leadership what hiring will look like in the coming months, and where performance is likely to dip, ensure BPO is following correct methodology to deliver on performance.
Scheduling and adherence.
Lead a team of junior, senior and workforce specialists who turn capacity plans into schedules and enforce them. Own schedule and capacity accuracy, and keep improving adherence to meet targets.
BPO partners.
Share incoming contact patterns with BPOs, audit and validate their rosters and schedules, and hold them accountable for all WFM topics.
Reporting and insight.
Publish regular reports on forecast accuracy, capacity, adherence and service level, with root causes and actions. Raise risks early to CS leadership.
Tools.
Work with Product to build our WFM tool in-house, while staying flexible and getting the most from the tools we use today.
Team.
Hire, coach and develop the WFM team, and set clear standards for planning and scheduling across all lines.
Transformation and KPIs.
Sponsor automation, process optimisation and workforce transformation initiatives that improve efficiency and service levels. Define the KPIs for the WFM team and the department, such as forecast accuracy, schedule adherence and service level, and track them against targets.
Skills, Knowledge & Expertise
5+ years in workforce management or capacity planning, including 2+ years leading a team
Hands-on forecasting and capacity planning, with strong knowledge of the Erlang method, shrinkage, occupancy and chat concurrency
Experience planning across several lines, languages and countries, for in-house and outsourced teams
Experience managing BPO partners on rosters, schedules, adherence and service levels
Strong analytical skills: advanced Excel or Google Sheets, SQL or BI dashboards, and experience with WFM tools such as Calabrio, NICE or Verint
Clear communication with senior leaders, and the ability to turn data into decisions
Fluent English; other languages are a plus
Recommended - Bachelor's degree in business, statistics, engineering or a related field, or equivalent experience
Nice to Have
Experience in ride-hailing, delivery, marketplace or other fast-growing tech operations
Experience helping build or choose WFM tooling together with a Product team
Python or automation skills for planning and reporting
Experience working across many time zones
Why join us
Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location
Location: Islamabad, Pakistan
Workplace: hybrid
The WFM Manager owns workforce planning for inDrive Customer Support: how many people we need, in which language and vertical, and on which schedule, for both in-house teams and BPO partners. You turn forecasts into capacity plans, and capacity plans into schedules, so we meet our service levels at a sustainable cost.
CS covers ride-hailing, intercity, delivery and food delivery, across Live Chat, Email, Incident Management, Driver Verification, Review and Appeals, and Insurance. This role gives CS leadership one clear view of hiring needs and service-level risks for the coming months and years. Reports to Director, Customer Support Excellence.
Key Responsibilities
Forecasting.
Work with Analytics and the Business teams to build and improve the forecast of contacts and tickets by line, vertical, language and country. Own the forecast accuracy report and drive wMAPE down with cross-functional teams.
Capacity planning.
Build the capacity plan for every line: First Line (Live Chat and Email), Incident Management, Review and Appeals, Driver Verification, Insurance, escalations and other lines as business grows. Use the Erlang method to make sure we have enough people to hit each service level, by language and vertical (ride-hailing, intercity, delivery, food delivery).
Headcount planning.
Own the monthly and yearly headcount plan for in-house and BPO teams. Show CS leadership what hiring will look like in the coming months, and where performance is likely to dip, ensure BPO is following correct methodology to deliver on performance.
Scheduling and adherence.
Lead a team of junior, senior and workforce specialists who turn capacity plans into schedules and enforce them. Own schedule and capacity accuracy, and keep improving adherence to meet targets.
BPO partners.
Share incoming contact patterns with BPOs, audit and validate their rosters and schedules, and hold them accountable for all WFM topics.
Reporting and insight.
Publish regular reports on forecast accuracy, capacity, adherence and service level, with root causes and actions. Raise risks early to CS leadership.
Tools.
Work with Product to build our WFM tool in-house, while staying flexible and getting the most from the tools we use today.
Team.
Hire, coach and develop the WFM team, and set clear standards for planning and scheduling across all lines.
Transformation and KPIs.
Sponsor automation, process optimisation and workforce transformation initiatives that improve efficiency and service levels. Define the KPIs for the WFM team and the department, such as forecast accuracy, schedule adherence and service level, and track them against targets.
Skills, Knowledge & Expertise
5+ years in workforce management or capacity planning, including 2+ years leading a team
Hands-on forecasting and capacity planning, with strong knowledge of the Erlang method, shrinkage, occupancy and chat concurrency
Experience planning across several lines, languages and countries, for in-house and outsourced teams
Experience managing BPO partners on rosters, schedules, adherence and service levels
Strong analytical skills: advanced Excel or Google Sheets, SQL or BI dashboards, and experience with WFM tools such as Calabrio, NICE or Verint
Clear communication with senior leaders, and the ability to turn data into decisions
Fluent English; other languages are a plus
Recommended - Bachelor's degree in business, statistics, engineering or a related field, or equivalent experience
Nice to Have
Experience in ride-hailing, delivery, marketplace or other fast-growing tech operations
Experience helping build or choose WFM tooling together with a Product team
Python or automation skills for planning and reporting
Experience working across many time zones
Why join us
Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location
УдалённоBerlin; This role is 100% remote and open to candidates based in Germany, Spain, Portugal or the UK
УдалённоseniorRemote: United States
УдалённоRemote Canada
УдалённоRemote US
УдалённоRemote - United States
seniorГермания, Франция, Италия; Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role; Support immigration and relocation processes in partnership with external counsel, including tracking work authorization and ensuring documentation is complete; Familiarity with immigration processes and global hiring or relocation support is a plus; EMEA - Remote
Amsterdam, Netherlands
ГибридAthens
Athens
УдалённоCosta Mesa, United States; Bellevue, United States
ГибридCairo, Egypt; Experience working across many time zones
ГибридIslamabad, Pakistan; Experience working across many time zones
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