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Location: Phoenix, Arizona Join the Team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love? At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart! We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices. Position Overview Align is seeking a skilled and motivated L3 Cloud Services Engineer to join our expanding Managed Services team. The ideal candidate will bring 5 to 8+ years of relevant experience, particularly in managing and supporting Microsoft Entra ID (Azure AD) and distributed systems. This role is instrumental in the administration, implementation, and ongoing support of Microsoft-based infrastructures, with a primary focus on Office 365, Microsoft 365, and Azure. As a L3 Cloud Services Engineer , you’ll collaborate with our IT Service Desk to resolve complex technical issues, contribute to client onboarding processes, and deliver white-glove VIP support. You'll also play a key role in training new clients and maintaining a stable, secure IT environment. This is a remote position with hybrid work as needed. We are currently hiring candidates who reside in the following states: Utah, Arizona, Colorado and Texas You will be required to participate in a rotational on-call schedule that includes overnights and weekends This is a full-time position offering a competitive salary , full benefits, paid training, and performance-based bonuses. Key Responsibilities Provide advanced administration and support for Office 365, Microsoft 365, and Entra ID (Azure AD) Act as a Level 3 escalation for the IT Service Desk, resolving complex technical issues Collaborate with Cloud Engineers and Architects to support and improve cloud infrastructure Administer Windows Server environments (2019/2022/2025) Deploy and manage Azure Virtual Desktop environments Troubleshoot and manage Azure MFA, Conditional Access policies, and Exchange Online configurations Assist with onboarding activities including technical assessments and new client training Ensure accurate and thorough documentation of systems, procedures, and policies Address post-project support tickets escalated by Level 2 and Level 3 operations teams Maintain infrastructure integrity through proactive maintenance and compliance efforts Lead or assist with client disaster recovery tests and associated documentation Required Qualifications 5–8+ years of experience in Microsoft Windows-based systems administration and support Strong knowledge of Windows Server, Active Directory, Group Policies, DNS, DHCP, and IIS Hands-on experience managing and troubleshooting Office 365 and Azure AD Experience with Azure AD Connect, hybrid environments, and access management Proficiency with Exchange Online, including mail flow rules and retention policies Working knowledge of Microsoft Cloud App Security, including alert response and configuration Familiarity with the configuration and management of endpoints via Microsoft Intune and JAMF Experience with multi-site Active Directory environments Exposure to diverse hardware platforms (e.g., Cisco, Dell, IBM, HP, blade servers) Solid understanding of core networking concepts and services (TCP/IP, DHCP/DNS, IIS) Experience with file sharing technologies such as Azure Storage Accounts, Azure File shares, and DFS Experience with the deployment and configuration of Azure Virtual Desktop Excellent communication skills, with the ability to translate complex technical concepts to various business units Self-motivated, with the willingness to go the extra mile Preferred Qualifications Knowledge of security policies, compliance standards, and server hardening best practices Background in documenting builds, configurations, and support processes Microsoft certifications (e.g., Azure Administrative Associate, AZ-104, Azure Solutions Architect, AZ-305) are a plus To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place. Tier 3 Benefits and Perks: At Align, we believe that supporting our employees both personally and professionally is key to our success. We offer a competitive benefits package designed to promote health, wellness, financial security, and work-life balance, including: Comprehensive Medical, Dental, and Vision coverage Health Savings Account (HSA) and Flexible Spending Account (FSA) options 401(k) plan with a dollar-for-dollar company match at 3% up to an annual maximum of $5k. Complimentary ClassPass membership to support your health and wellness goals Generous Paid Time Off (PTO) Company-paid holidays Cellphone Reimbursement Program Floating Holiday to celebrate a day that is meaningful to you Pre-tax commuter benefits, where applicable Employee wellness programs, events, and team-building activities Employee referral program Align is a premier global provider of technology infrastructure solutions. Align specializes in designing and deploying technology infrastructure solutions from the data center to the desktop as well as providing managed IT services for clients. Our professional services team, which includes Data Center Solutions , provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner. Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs. Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications. For more information, visit: www.align.com

Location: London QRT is a global quantitative and systematic investment manager, operating across all liquid asset classes. We are a data- and technology-driven organization applying scientific methods to investing. Our collaborative culture and focus on innovation enable us to solve complex challenges and deliver high-quality returns for our investors. Your future role within QRT We are seeking an experienced Senior Security Engineer to own complex security challenges across QRT’s global environment. This is a senior individual contributor role combining hands-on engineering, technical leadership, mentoring and operational responsibilities. The role is expected to involve the following activities: Own security initiatives from discovery and design through delivery and ongoing operation, coordinating dependencies across teams and regions. Set technical direction and engineering standards, balancing security, reliability, performance and operational cost. Build and improve controls across identity and privileged access, endpoints, cloud and on-premises infrastructure, data protection and security monitoring. Identify security weaknesses and attack paths, prioritise them by business impact and deliver practical remediation. Automate deployment and operations through APIs, scripting and infrastructure as code, with appropriate testing and rollback procedures. Deliver resilient, supportable services with effective monitoring, runbooks and recovery procedures. Share responsibility for maintenance, support and troubleshooting. Participate in the security on-call rota, responding outside normal working hours as required. Lead complex incident troubleshooting and follow through on corrective actions. Partner with Security, Infrastructure, IT and development teams to integrate controls and drive adoption. Evaluate technologies through testing and ensure successful operational handover. Mentor junior engineers through coaching and design reviews, acting as a senior technical escalation point. Your present skillset Substantial security engineering experience in complex enterprise environments, including ownership of major initiatives spanning multiple teams. Deep practical expertise in several relevant security domains, such as identity, privileged access, endpoint or cloud security, infrastructure hardening, secrets management, PKI, data protection or detection engineering. Strong understanding of Windows, Linux, Active Directory, modern identity platforms, networking, authentication and hybrid infrastructure. Ability to work at both architecture and implementation level, with strong automation skills and experience using version control and delivery pipelines. Experience operating reliable production services, including upgrades, configuration management, monitoring, resilience and recovery. Sound risk judgement, clear communication and the ability to influence stakeholders, resolve dependencies and deliver under ambiguous requirements. Experience mentoring engineers and providing senior technical support during incidents and in an on-call environment. Desirable to have experience or a willingness to learn in the following areas: Quantitative trading, financial services or other environments with demanding availability and performance requirements. Security services spanning multiple regions, clouds and data centres, including migration from legacy platforms. QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we offer initiatives and programmes to enable employees to achieve a healthy work-life balance.

cоздавать и развивать сервисы SOC; формировать IR команды;

Location: Espoo Workplace: Hybrid ROLE HIGHLIGHTS: - IT Engineer - Location: Espoo, Finland - Department: IT Service & Operations - Reports to: IT Support and Assets Lead - Employment type: Permanent - Workplace model: Hybrid - Employment is subject to applicable security screening (incl. SUPO, where required) WHY THIS ROLE MATTERS:   As an IT Engineer you will provide critical IT support and administration for our global workforce, ensuring operational continuity with a specialized focus on endpoint management, access control, and our audiovisual solutions. As a key member of our global IT team, your primary function is to support our worldwide operations. You will be responsible for ensuring the reliability of our daily IT systems, operating and maintaining our AV and meeting room solutions, and assisting users globally. You will have previous IT experience and be capable of handling a variety of technical challenges within our established systems. In this role, you will blend dedicated endpoint and Identity & Access Management (IAM) operations with broader support duties, ensuring smooth and secure workflows for our global workforce.   WHO WE ARE ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.   ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.   ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.   Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. YOUR DAY-TO-DAY RESPONSIBILITIES   - Global IT Support: Serve as a central pillar of our global IT operations by handling and resolving daily support requests, troubleshooting access, endpoint, and secure communication issues for staff worldwide. - VIP & Executive Support: Act as a trusted point of contact for VIP and executive support requests, providing rapid response times and prioritized resolution to keep leadership productive and business-critical activities uninterrupted. - Maintain Secure Communications Uptime: Operate, support, and troubleshoot our secure communications platforms and associated endpoint configurations to ensure continuous, encrypted, and reliable communication for critical operations. - Meeting & AV Solutions: Operate, support, and troubleshoot our meeting room and audiovisual (AV) solutions to ensure reliable, high-quality collaboration for local and global meetings. - Endpoint & Lifecycle Operations: Execute device provisioning workflows, apply standard MDM configurations, and ensure patching compliance across our hardware fleet (Windows, macOS, Linux) using established procedures. - Identity & Access Management (IAM): Administer daily user access, SSO assignments, and permissions management for local and global operations, primarily utilizing Okta. - Site Documentation: Create and maintain clear operational documentation for secure communications procedures, MDM configurations, and common issue resolutions.   WHAT WE’RE LOOKING FOR Must haves: - Previous experience in a hands-on IT support, systems administration, or IT engineering role. - Solid troubleshooting skills across multiple operating systems, specifically Windows, macOS, and hands-on experience working with Linux environments, including command-line administration, configuration, and troubleshooting. - Practical experience operating modern endpoint management tools (e.g., Intune, Kandji, Workspace One, Puppet, Ansible). - Familiarity with identity and access management (IAM) platforms; specific experience with Okta is highly desirable. - Proven experience working with complex AV and meeting room solutions (e.g., Logitech, Microsoft Teams Rooms, Crestron, Q-SYS, Extron), including setup, support, and troubleshooting; experience with custom-built AV setups for large event spaces is highly appreciated. - Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, switching, VPNs) and experience troubleshooting secure network connectivity issues. - Experience working with an enterprise IT Service Desk ticketing system. - Ability to handle VIP support requests with urgency, discretion, and a strong service mindset, delivering speedy response times under pressure. - Ability to manage daily operational priorities and communicate technical concepts clearly to non-technical users.   Nice to haves: - Experience with ITSM tools such as Jira Service Management, ServiceNow, or Freshservice, including working to SLAs. - ITIL Foundation certification or a good understanding of ITIL practices (incident, request, and problem management). - Experience running onboarding and offboarding for new and departing employees, including hardware setup and account handover. - Hands-on experience with hardware troubleshooting, repairs, and managing IT asset inventory.   APPLICATION PROCESS - TA Screen (30 mins) - Interview with hiring manager (60mins) - Interview with Stakeholder team (30 min) WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.   OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Администрировать СЗИ (EDR, VipNet, WAF, AntiDDoS, Сканеры уязвимостей, Средства мониторинга, PAM, DLP, Endpoint Management, Sandbox, IDS).

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role As a Technical Program Manager for Corporate Engineering, you will lead programs that build world-class business solutions enabling every Ant to do their best work. In partnership with Anthropic's IT & Security organization, you will drive end-to-end solutions across the company, delivering the right products, tools, platforms, and experiences for all Ants as they work to create a world for safe and powerful AI. In the simplest terms, you build and drive solutions to enable all of Anthropic to be more productive. You will use your technical and program management expertise to lead complex, multi-disciplinary programs from start to finish. You will work with stakeholders to plan requirements, identify risks, lead execution, and communicate clearly with cross-functional partners across the company. You are equally comfortable explaining your team's analyses and recommendations to leadership as you are discussing the technical tradeoffs in product development with engineers. This role owns the full spectrum of Corporate Engineering programs: the IT systems Ants depend on daily, first-party and third-party software platforms, endpoint devices, office infrastructure, AV and collaboration equipment, network infrastructure, and the programs that scale our physical office footprint as Anthropic grows. Responsibilities Partner across Corporate Engineering domains to drive alignment and delivery : Work with globally distributed product, engineering, and architecture teams to foster collaboration, help teams adopt enterprise standards, and enable faster delivery with consistent practices across the organization Define and maintain core architectural foundations : Assist in establishing and maintaining the architectural standards that underpin Corporate Engineering systems, ensuring scalability, reliability, and security as Anthropic grows Lead office deployment and scaling programs : Own end-to-end planning and execution for new office buildouts and expansions, coordinating across IT, Facilities, Security, and external vendors to deliver fully operational workspaces on schedule Own internal systems and infrastructure programs : Drive programs for all internal systems and hardware deployed in Anthropic buildings, including network infrastructure, AV equipment, printing and collaboration hardware, and building technology integrations Lead endpoint and device management programs : Own global programs for corporate laptops, mobile devices, and endpoint management, ensuring Ants have secure, well-managed devices that enable productivity from day one Drive IT Operations excellence : Lead programs that improve IT service delivery, support operations, and the overall Ant experience with technology, driving continuous improvement in reliability and responsiveness Manage enterprise software and platform programs : Lead programs for the 1P and 3P software platforms Ants depend on, including HR systems, productivity tools, and business applications, from evaluation through deployment and ongoing optimization Collaborate with cross-functional stakeholders : Work closely with Security, Facilities, People, Finance, and functional teams across Anthropic to ensure Corporate Engineering programs meet diverse organizational needs Communicate effectively at all levels : Comfortable communicating across all levels of Anthropic from presenting analyses, recommendations, and program status to leadership, engaging deeply on technical tradeoffs with engineering teams, and communicating broadly to the entire company You May Be a Good Fit If You Have 8+ years of experience in IT, Corporate Engineering, or Enterprise Technology, with at least 4+ years leading complex, cross-functional programs Technical background in enterprise IT systems, including endpoint management, identity and access management, network infrastructure, and SaaS platforms Experience leading office buildout or infrastructure deployment programs, coordinating across IT, Facilities, and external vendors Proven experience as a Technical Program Manager or similar role in a technology-focused environment, with a track record of leading company-wide programs to successful completion Strong communication skills with the ability to translate technical concepts for executive audiences and engage credibly with engineers on technical details Ability to manage ambiguity and drive clarity in fast-paced, evolving environments where requirements and priorities shift Strong collaboration skills with proven ability to partner across diverse stakeholders including IT, Security, Facilities, People, Finance, and functional teams Strong Candidates May Also Have Experience scaling IT infrastructure in high-growth technology companies Background in IT service management (ITSM) frameworks and continuous improvement methodologies Experience with enterprise software evaluation, procurement, and vendor management Familiarity with modern endpoint management platforms and zero-trust security architectures Experience with AV systems, video conferencing infrastructure, and collaboration technology deployments Prior technical experience as an IT engineer, systems administrator, or network engineer Experience with IT programs in AI/ML research environments or organizations with unique security and compliance requirements The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $290,000 — $365,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: New York Workplace: OnSite ABOUT US: AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation. Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. ABOUT THE ROLE: We’re looking for a Head of IT to build and own the systems that enable everyone at Modal to work effectively and securely. You’ll own our employee technology environment end-to-end, including identity and access, devices, internal systems, SaaS applications, and day-to-day IT operations. You’ll work closely with Security and Engineering to build an environment that is secure by default, easy to operate, and scales with the company. This is initially a hands-on role. You’ll build systems, automate workflows, and solve problems directly. As Modal grows, you’ll define how the IT function should scale and eventually build a team around it. WHAT YOU’LL WORK ON: Identity & Access - Own employee identity and access across internal systems and SaaS applications - Build scalable onboarding, offboarding, and access lifecycle workflows - Improve SSO, MFA, least privilege, and access management in partnership with Security Devices & Endpoints - Own the lifecycle and security of employee devices - Build and maintain device management, configuration, patching, and endpoint security - Automate provisioning and make onboarding as close to zero-touch as possible Internal Systems & Automation - Own and improve the SaaS applications and internal systems we depend on - Build integrations and automate workflows across identity, HR, finance, and other business systems - Evaluate and deploy new internal capabilities, including AI tools and integrations - Use APIs, scripting, and internal tooling to solve problems that don’t fit neatly into off-the-shelf products IT Operations - Own employee support, hardware, asset management, procurement, and relevant vendor relationships - Build reliable, maintainable processes rather than scale through manual work - Identify recurring problems and solve them at the system level Build the IT Function - Define the technical direction and operating model for IT at Modal - Establish the systems and processes we’ll need as the company grows - Determine when and where additional IT capacity is needed, and build the team over time YOU MAY BE A FIT IF: - You’ve owned IT or corporate technology in a fast-growing technology company - You have a strong understanding of identity, device management, SaaS administration, and endpoint security - You have strong technical skills and are comfortable working with APIs, scripting, automation, and system integrations - You’ve designed and automated employee lifecycle and access-management workflows - You have good security judgment and experience working closely with Security and Engineering - You can independently identify problems, make pragmatic technical decisions, and drive them through implementation - You’re comfortable being hands-on today while building the systems and team needed as the company grows

Location: US Remote Workplace: Remote About the role We are seeking a highly skilled and customer-focused Professional Services Engineer to join our dynamic team. In this role, you will work closely with clients to understand their unique technical requirements, diagnose issues, and provide effective solutions. Your ability to dive into log files, troubleshoot complex problems, and debug issues will be essential in delivering exceptional consulting services. By leveraging your technical expertise and industry knowledge, you will ensure successful implementation, configuration, and integration of our product, while providing training and support to enable clients to maximize the value of our solution. What you'll do - Take charge of the implementation and configuration process, ensuring the seamless integration and successful deployment of Cyberhaven’s solution within clients’ existing environments. - Foster close collaboration with clients to gain a deep understanding of their technical requirements, diagnose issues, and create customized dataset and policy solutions. - Utilize log file analysis, debugging techniques, and advanced troubleshooting to identify underlying causes of complex technical problems and coordinate effective resolutions with our Support, Engineering, and Operations teams. - Work in close partnership with cross-functional teams, including developers, project managers, and support staff, to deliver high-quality solutions that adhere to timelines. - Deliver technical training to end users, empowering them with the necessary knowledge and skills to maximize the utilization of Cyberhaven to optimize their workflows and expedite ROI. - Serve as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product. - Conduct regular progress updates, status meetings, and post-implementation reviews with clients to ensure their satisfaction or identify areas for improvement, serving as the internal and external point of contact for client escalations. - Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients. - Stay up to date with industry trends, emerging technologies, and advancements in our product offerings, continuously enhancing your technical expertise to provide valuable insights and guidance to clients. Who you are - 3+ years of Solutions Engineer, Delivery Manager, or Professional Services with Endpoint Security experience required in the Cybersecurity and DLP Space: - Proven track record of delivering complex technical solutions, preferably in a Professional Services or Consulting role, specifically with endpoint security products. - Previous experience with other DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint. - Understanding of data classification methodologies and techniques to effectively identify sensitive data types and define appropriate DLP policies. - Project Management: Ability to manage and deliver against strict timelines, requiring constant prioritization and mitigation strategy-building. - Deep technical background, with hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies. - Software debugging skills - Knowledge of web technologies, APIs, and data integration techniques. - Solid understanding of system architecture, network protocols, and Google Cloud Platform. - Practical knowledge of the MacOS (e.g., MDM, app management, basic terminal skills) and Windows (SCCM, GPO, Intune, registry configuration, understanding PowerShell scripts, etc.) ecosystems. - Excellent written and verbal communication skills, allowing one to easily convey technical concepts to diverse stakeholders and build relationships cross-functionally. - Knowledge of system software design (services, drivers, agents). - Experience with AI Agent use and creation (Claude Code, Glean, Monday etc) - Education and Certifications: Bachelor's degree in Computer Science or Engineering, or equivalent advanced industry certifications, or 3+ years of experience in a similar role. - Candidate location preference: Central or Eastern timezones Joining Cyberhaven means joining the team building Data Security for the Agentic Enterprise. Traditional tools fall short. Cyberhaven traces the full lifecycle of your data, adapting protection to changing context, so protection moves with the way people actually work, not against it. AI Changed Work. We Protect It. Backed by $250M from leading investors like Khosla and Redpoint, our team includes leaders who built industry-defining technologies at CrowdStrike, Palo Alto Networks, Meta, Google, and more. This role lets you shape the future of data security, working alongside people driven to protect workflows, not just data, for customers who cannot afford to slow down to stay safe. AI Tools Disclosure: As part of Cyberhaven's hiring process, we use recruiting tools that include AI-powered features to help with tasks like scheduling, note-taking, workflow automation, and other recruiting activities ("AI Tools"). The AI Tools may process information you provide during the application and interview process. When AI-assisted interview note taking is used, candidates are notified in advance and have the option to opt out of the AI-assisted interview note taking. Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Location: In-Office About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: London, UK Role summary As an IT Operations Specialist I, you will provide essential onsite IT support and help maintain daily workplace technology at our corporate office. Working in a heavy macOS and Google Workspace environment with additional support for Windows and Linux endpoints, you will deliver hands-on technical assistance, maintain office AV systems, and manage end-to-end hire-to-retire lifecycle processes. In this role, you will also leverage our internal AI technology tools to optimize support workflows and documentation. You will collaborate closely with broader IT teams, the IT Service Desk, HR, Places & Office, and Security teams to ensure a seamless technical experience for all employees. Role responsibilities Act as the primary onsite technical support resource, managing employee walk-ups, support tickets, and hardware troubleshooting across macOS, Windows, and Linux endpoints. Work closely with broader IT engineering and operations teams to execute infrastructure updates, enforce system policies, and resolve escalated technical issues. Manage complete hire-to-retire IT operations, including hardware provisioning, account setup, leading IT orientation for new hires, offboarding asset recovery, and access revoking. Administer day-to-day user accounts, permissions, and group access within Google Workspace and connected corporate SaaS tools. Manage physical IT asset lifecycle operations, including inventory tracking, hardware check-in/check-out, stock audits, and secure device disposal. Utilize internal AI technology tools to summarize support incidents, speed up ticket resolution, and draft self-service Knowledge Base (KB) documentation for end users. Support office conference room technology (Google Meet Hardware and Zoom Rooms) and provide live technical setup for corporate town halls and department events. Participate in a scheduled on-call rotation (evenings and weekends) to address critical after-hours P1/P2 incidents, system outages, and urgent executive support needs. This is an in-office/onsite position. This role may require flexibility to be on-call outside of standard working hours to address technical issues as needed. Examples of desirable skills, knowledge and experience 1–2 years of hands-on IT support or help-desk experience in a corporate environment. Strong expertise troubleshooting macOS hardware, software, and enterprise OS configurations. Working knowledge of Windows OS and basic Linux desktop administration or CLI troubleshooting. Practical administrative experience with Google Workspace (User management, Shared Drives, Groups, Admin Console). Willingness and availability to work fully onsite 5 days a week and participate in a scheduled on-call rotation for after-hours support. Readiness to utilize internal AI tools and assistants to streamline ticketing, troubleshooting, and technical documentation. Strong written and verbal communication skills with a customer-first approach to technical support and leading new-hire orientations. Application requires a current resume/CV detailing relevant IT workplace support experience. Bonus points Experience with macOS endpoint management using Mobile Device Management (MDM) platforms like Jamf Pro or Kandji. Experience using corporate ticketing platforms such as Jira Service Management or Zendesk. Relevant technical certifications such as Apple Certified Support Professional (ACSP), Google Workspace Administrator, CompTIA A+, or ITIL 4 Foundation. Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions. Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments.

Location: Chicago, IL; Los Angeles, CA; New York City, NY; San Francisco, CA Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . We’re looking for a Technical Solutions Manager to help advertisers and partners succeed with Reddit Ads in the United States. This individual contributor role brings strong hands-on troubleshooting skills and expertise in mobile app advertising, including app install campaigns and mobile measurement partners (MMPs). You’ll work with advertisers, agencies, partners, Sales, Product, Engineering, and other go-to-market teams to resolve technical issues, explain measurement outcomes, and turn customer feedback into useful product and process improvements. This role is expected to work from the office 1–2 days per week. Responsibilities: Troubleshoot app install campaigns, including app and event setup, SDK and MMP integrations, attribution configuration, postbacks, SKAdNetwork (SKAN) workflows, and discrepancies between Reddit Ads and MMP reporting Investigate and resolve advertiser and partner issues across campaign setup, targeting, delivery, pacing, reporting, measurement, account access, funding, APIs, integrations, and third-party reporting Own technical issues from intake through resolution: assess customer and business impact, identify likely causes, coordinate with the right teams, and keep stakeholders informed Support feature testing and share clear findings and actionable feedback with Product and Engineering Advise advertisers and internal partners on implementation, measurement, and platform usage, translating business goals into practical technical recommendations Document repeatable troubleshooting steps and contribute to runbooks, customer guidance, enablement, and process improvements that reduce recurring issues Participate in a team on-call rotation for urgent technical issues Qualifications: 5+ years of experience in technical solutions, solutions engineering, ad technology, digital advertising, measurement, integrations, or a related customer-facing technical role Hands-on experience with mobile app install advertising and mobile measurement partners (MMPs), including investigating SDK or event configuration, attribution flows, postbacks, and campaign measurement discrepancies Working knowledge of SKAN and mobile app attribution concepts, and the ability to explain measurement limitations and results to technical and non-technical audiences. Strong understanding of digital advertising workflows, including campaign setup, targeting, delivery, pacing, reporting, attribution, and measurement. Experience with REST APIs and technical integrations, including reading API documentation, testing endpoints, examining request and response payloads, and troubleshooting authentication or permissions. Ability to use logs, data analysis, developer tools, and reproducible test cases to investigate issues and recommend solutions. Clear written and verbal communication skills, including the ability to explain technical findings and next steps to different audiences Strong experience building effective working relationships with customers and cross-functional partners BA/BS Degree Benefits: Comprehensive Healthcare Benefits and Income Replacement Programs 401k with Employer Match Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support Family Planning Support Gender-Affirming Care Mental Health & Coaching Benefits Flexible Vacation & Paid Volunteer Time Off Generous Paid Parental Leave Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/ . To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base salary range for this position is: $132,600 — $185,600 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors . Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Location: Limassol We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide. Currently, we are looking for an IT Support Engineer for Roosh https://www.roosh.tech/. Location: Limassol, Cyprus Work model: Hybrid (4 days on-site, 1 day remote) About our client Roosh Investment Group scales remarkable businesses globally. We're a dedicated team of investors, entrepreneurs and operators. With over 10 years of expertise, we act as partners in growing businesses rather than mere financial backers. About the role We’re looking for a proactive and service-oriented IT Support Engineer to take ownership of day-to-day IT support and workplace technology across our Limassol offices. You’ll be the primary point of contact for employees, ensuring that their devices, accounts, applications, and office technology work reliably and securely. This is a hands-on role combining end-user support, endpoint administration, identity and access management, and office IT operations. We’re looking for someone who can work independently, take responsibility for resolving issues, identify opportunities for improvement, and collaborate effectively with the IT Infrastructure and Security teams. What you’ll be doing End-User Support & IT Operations - Provide day-to-day technical support to employees, both on-site and remotely. - Own support requests from initial diagnosis through resolution, keeping users informed throughout the process. - Troubleshoot hardware, software, connectivity, authentication, and application issues. - Prioritize and manage incidents and service requests based on business impact and urgency. - Escalate complex infrastructure and security issues to the appropriate teams, providing clear diagnostic information. - Support meeting rooms, video conferencing systems, printers, and other office technology. Endpoint & Workplace Management - Provision, configure, maintain, and troubleshoot Windows and macOS workstations. - Manage device enrollment, configuration, security baselines, and software deployment using endpoint management tools. - Maintain endpoint compliance, including encryption, OS updates, endpoint protection, and device health. - Coordinate hardware repairs, replacements, and warranty claims. - Maintain accurate IT asset inventory and track equipment throughout its lifecycle. Identity & Access Management - Administer user accounts, groups, and access permissions in Google Workspace, Microsoft Entra ID, and Active Directory. - Manage employee onboarding, offboarding, and internal transfers. - Provision and revoke access according to approved requests and established procedures. - Support MFA, SSO, and authentication-related troubleshooting. - Perform routine access reviews and identify outdated or unnecessary permissions. - Follow least-privilege principles and established security policies. Office IT & Connectivity - Troubleshoot office LAN, Wi-Fi, VPN, and basic network connectivity issues. - Provide first-line support for MikroTik, HP Aruba, switches, access points, and related network equipment. - Coordinate with the Infrastructure team on network incidents and configuration changes. - Support office relocations, workstation installations, and IT equipment deployments. - Work with external vendors and service providers when necessary. Service Management & Continuous Improvement - Manage incidents, service requests, and tasks through Jira Service Management or similar ITSM platforms. - Maintain accurate ticket records, resolution notes, and support documentation. - Create and maintain knowledge base articles, troubleshooting guides, and standard operating procedures. - Identify recurring incidents and contribute to root cause analysis. - Suggest and implement improvements to support workflows and routine operations. - Automate repetitive tasks where practical and appropriate. Must-have experience - 2+ years of hands-on experience in IT Support, Desktop Support, or Workplace IT. - Strong troubleshooting skills across Windows and macOS environments. - Practical experience administering Google Workspace, Microsoft Entra ID (Azure AD), or Active Directory. - Understanding of identity and access management, user lifecycle processes, MFA, SSO, and access permissions. - Solid networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN, and Wi-Fi. - Experience with Jira Service Management, Confluence, and Slack, including ticket handling, documentation, and daily collaboration. - Hands-on experience with MDM/UEM solutions, preferably ManageEngine Endpoint Central or similar platforms, including device management, software deployment, patch management, and endpoint configuration. - Experience with enterprise endpoint protection and security tools, including antivirus/EDR, disk encryption, and endpoint compliance. - Practical experience supporting meeting room technology and video conferencing equipment. - Experience with IT asset inventory, hardware lifecycle management, and equipment tracking. - Basic scripting and automation skills using PowerShell, Bash, or AI-assisted development tools (vibe coding). The ability to create, understand, test, and safely maintain simple scripts is more important than writing everything from scratch. - Experience writing and maintaining technical documentation, troubleshooting guides, and standard operating procedures. - Strong problem-solving skills and the ability to independently investigate and resolve technical issues. - English: Intermediate (B1–B2), sufficient for employee communication and technical documentation. Nice to have - Hands-on experience with MikroTik and HP Aruba networking equipment. - Experience with SharePoint administration. - Familiarity with basic Windows Server and Linux troubleshooting. - Experience with firewalls, VPN configuration, and network segmentation. - Experience with IT automation and integrations using APIs, webhooks, or low-code platforms. - Basic understanding of ITIL practices, incident management, and service improvement. - Valid driving license and access to a car. What kind of person fits this role - Service-minded: genuinely enjoys helping people and improving their experience with technology. - Accountable: takes ownership of issues and follows them through to resolution rather than simply passing them to someone else. - Independent: can organize daily work, make routine operational decisions, and recognize when escalation is necessary. - Proactive: identifies recurring problems, operational gaps, and opportunities for improvement. - Security-conscious: understands the importance of access controls, confidentiality, and following established procedures. - Practical: comfortable with hands-on tasks, from troubleshooting laptops to setting up meeting rooms and office equipment. - Organized: maintains accurate records, documentation, and task priorities. - Collaborative: works effectively with colleagues, infrastructure engineers, security specialists, and external vendors. - Adaptable: learns new technologies and adjusts to changing business requirements. Soft Skills - Customer Orientation – understands employee needs and delivers practical, timely, and effective solutions. - Discretion & Confidentiality – demonstrates sound judgment when handling sensitive information, respects employee privacy, and maintains strict confidentiality in all IT support activities. - Communication – explains technical issues clearly, listens actively, and keeps users informed. - Ownership & Accountability – takes responsibility for tasks, follows through on commitments, and ensures issues are properly resolved. - Problem Solving – approaches technical issues systematically, investigates root causes, and avoids unnecessary escalation. - Proactivity – identifies recurring issues, suggests improvements, and flags potential risks early. - Prioritization & Time Management – manages competing requests effectively based on urgency and business impact. - Teamwork – collaborates constructively, shares knowledge, and supports colleagues. - Stress Resilience – remains calm, professional, and solution-focused during incidents and high-pressure situations. - Continuous Learning – actively develops technical skills and adapts to new tools and technologies.

Location: Europe We are toogeza, a Ukrainian recruiting company that is focused on hiring talents and building teams for tech startups worldwide. Currently, we are looking for a IT Infrastructure & Operations Engineer (SysOps) for Roosh https://www.roosh.tech. Location: EU Work Model: Remote About our client Roosh Investment Group scales remarkable businesses globally. We're a dedicated team of investors, entrepreneurs and operators. With over 10 years of expertise, we act as partners in growing businesses rather than mere financial backers. ABOUT THE ROLE We are looking for an experienced, hands-on Senior IT Infrastructure & Operations Engineer to take end-to-end ownership of our infrastructure operations. You will be the primary technical owner responsible for the stability, availability, security, performance, and recoverability of our business-critical IT infrastructure. This is a highly autonomous role. We expect you to independently manage daily infrastructure operations, resolve complex technical issues, plan and execute changes, identify operational risks, and continuously improve infrastructure reliability. You will report to the Head of IT, who will provide strategic direction, architectural oversight, and approval for major infrastructure decisions. We value sound engineering judgment, transparency, accountability, and operational discipline just as much as technical expertise. Key Responsibilities Infrastructure Ownership & Operations - Take end-to-end technical ownership of infrastructure operations, including physical servers, virtualization platforms, operating systems, networking, and supporting services. - Independently maintain, troubleshoot, and improve Windows Server and Linux environments. - Administer virtualization platforms, including Proxmox, VMware, or equivalent technologies. - Manage infrastructure capacity, performance, lifecycle, and operational health. - Identify and proactively address single points of failure, configuration weaknesses, technical debt, and operational risks. - Coordinate infrastructure maintenance activities with minimal business disruption. - Work with external vendors and service providers when necessary. Reliability, Backup & Disaster Recovery - Own the technical operation and reliability of backup and recovery solutions. - Monitor backup execution, retention, integrity, and storage capacity. - Perform scheduled recovery tests and maintain validated restoration procedures. - Maintain and execute disaster recovery procedures aligned with defined RTO and RPO requirements. - Assess infrastructure resilience and recommend improvements to availability and business continuity. - Ensure critical services can be recovered using documented and tested procedures. Network & Security Operations - Administer networking infrastructure, including MikroTik, HPE Aruba, switches, firewalls, VPNs, Wi-Fi, and network segmentation. - Troubleshoot routing, DNS, DHCP, connectivity, and network performance issues. - Maintain secure administrative access, network configurations, and infrastructure access controls. - Implement security hardening, operating system updates, and vulnerability remediation in collaboration with the Information Security team. - Apply least-privilege principles and follow privileged-access management requirements. - Support security investigations and remediation of infrastructure-related findings. Incident, Problem & Change Management - Take technical leadership during infrastructure incidents, including critical service disruptions. - Independently diagnose incidents, restore services, coordinate resolution activities, and communicate operational status. - Perform root cause analysis and implement corrective and preventive actions. - Plan and execute infrastructure changes using impact assessments, testing, maintenance windows, and rollback procedures. - Independently execute pre-approved standard changes within agreed operational boundaries. - Escalate high-risk, architectural, or business-impacting changes for approval. - Maintain accurate change records, incident reports, and post-incident documentation. Monitoring, Automation & Continuous Improvement - Own infrastructure monitoring, alerting, and operational visibility. - Ensure critical systems and services are appropriately monitored and actionable alerts are configured. - Develop scripts and automation to reduce manual tasks and operational errors. - Improve infrastructure standardization, configuration consistency, and maintenance processes. - Recommend technical improvements based on evidence, operational metrics, and business requirements. - Maintain infrastructure documentation, diagrams, inventories, and operational runbooks. Collaboration & Technical Decision-Making - Act as the primary technical point of contact for infrastructure-related matters. - Independently make day-to-day operational decisions within established policies and architectural guidelines. - Collaborate with IT Support, Information Security, and Digital Transformation teams. - Provide technical recommendations, risk assessments, and implementation options to the Head of IT. - Communicate infrastructure risks, critical incidents, and significant technical decisions transparently. - Ensure sufficient documentation and knowledge transfer to support operational continuity. Must-Have Experience Infrastructure & Systems - Strong hands-on experience managing production or business-critical infrastructure. - Advanced administration of Windows Server and Linux systems. - Solid experience with enterprise virtualization platforms such as Proxmox, VMware vSphere, or OpenStack. - Understanding of virtualization clusters, storage, resource allocation, networking, and high-availability concepts. - Proven experience implementing and maintaining backup and disaster recovery solutions. - Practical experience restoring systems and troubleshooting infrastructure failures. Networking & Security - Strong networking knowledge: TCP/IP, routing, VLANs, DNS, DHCP, NAT, VPNs, and firewalls. - Practical experience with enterprise networking equipment, preferably MikroTik or HPE Aruba. - Understanding of network segmentation, infrastructure hardening, secure administration, and access control. - Experience managing patching and vulnerability remediation. Monitoring & Automation - Experience with infrastructure monitoring solutions such as Zabbix, Prometheus, or equivalent. - Ability to automate operational tasks using PowerShell or Bash. - Ability to troubleshoot complex technical problems across infrastructure layers. IT Operations & Service Management - Experience handling infrastructure incidents and performing root cause analysis. - Practical knowledge of change management, maintenance planning, rollback procedures, and risk assessments. - Experience with ITSM/ticketing solutions such as Jira Service Management or equivalent. - Ability to produce clear technical documentation, architecture diagrams, runbooks, and recovery procedures. Nice to Have - Proxmox VE, Proxmox Backup Server, and cluster administration. - Veeam Backup & Replication. - Palo Alto Networks and Cortex products. - HPE Aruba and MikroTik advanced administration. - Microsoft Entra ID, Active Directory, and Google Workspace administration. - Experience with Docker and containerized environments. - Experience with Ansible, Terraform, or other infrastructure automation tools. - Familiarity with Git and version-controlled infrastructure configurations. - Experience with MDM or endpoint management solutions. - Experience operating remote desktop or virtual desktop infrastructure. - Knowledge of ITIL practices and infrastructure service management. The Person We're Looking For Independent & Accountable You can take ownership of infrastructure operations without requiring constant supervision. You understand your responsibilities, make informed decisions, and follow tasks through to completion. Risk-Aware & Disciplined You never treat production systems as a testing environment. You evaluate dependencies, understand potential consequences, verify backups, and prepare rollback options before making changes. Methodical Problem Solver You troubleshoot systematically, challenge assumptions, work from evidence, and focus on root causes rather than temporary fixes. Transparent & Trustworthy You communicate incidents, mistakes, uncertainties, and risks openly and promptly. You know when to make an independent decision and when escalation is necessary. Proactive & Improvement-Oriented You anticipate infrastructure issues, identify areas for improvement, and continuously look for ways to increase reliability, security, and operational efficiency. Collaborative & Pragmatic You communicate clearly with technical and non-technical colleagues, share knowledge, and prioritize solutions that serve real business needs. Calm Under Pressure You maintain a structured approach during incidents, prioritize service restoration, and make reasoned decisions without unnecessary risk-taking. What Success Looks Like - Infrastructure operations run reliably without requiring continuous involvement from the Head of IT. - Critical systems are actively monitored, maintained, and recoverable. - Infrastructure incidents are handled efficiently and transparently. - Production changes are executed in a controlled and predictable manner. - Backup restoration and disaster recovery procedures are regularly tested. - Operational risks, recurring incidents, and technical debt are systematically reduced. - Infrastructure documentation remains accurate, complete, and usable. - The Head of IT can focus on strategy, architecture, and business priorities while confidently delegating day-to-day infrastructure operations. What’s next? If this role sounds like a fit — we’d love to hear from you! Just send over your CV and anything else you’d like us to consider. We’ll review everything within five working days, and if your background matches what we’re looking for, we’ll get in touch to set up a call and get to know each other better.

Location: Limassol, Cyprus Workplace: on-site Mayflower is a technology company that alters the entertainment industry to a new level of perception and engagement. We are building the future of live entertainment. We believe that by providing people with the best and high-quality live streaming experience in entertainment, we can tackle the world’s “problems” better, together! We're looking for a DevSecOps specialist to join our team and collaborate on continuously evolving our security architecture. You'll work closely with engineering and operations to strengthen our end-to-end security posture—protecting infrastructure, applications, and data — while enabling fast, reliable delivery. Job Responsibilities Responsible for the developing and maintaining the organization’s security architecture design to ensure the protection of IT systems, endpoint devices, network infrastructure, and information assets. Security initiatives to assess and mitigate risks, ensuring alignment with business objectives and compliance with regulatory requirements. Collaborate with IT and business units to integrate security practices into the development and deployment of IT systems and applications. Conduct research on emerging security technologies and trends to enhance the organization’s security posture. You’ll thrive here if you have Proficiency in Ansible and Terraform for Infrastructure as Code (IaC). Solid knowledge of cloud security frameworks. Knowledge of threat intelligence platforms and techniques for monitoring and responding to potential security breaches. Proficiency in encryption technologies, PKI, and cryptographic protocols (SSL/TLS, IPSec). Understanding of network security, including firewalls, VPNs, IDS/IPS, and endpoint security solutions. Understanding of identity and access management (IAM) solutions, including SSO, MFA, and RBAC policies. Soft skills: Effective communication: Ability to convey complex security concepts in an accessible manner. Emotional intelligence (EQ): Fostering empathy and understanding in all interactions. Commitment to greatness: A results-driven mindset with a focus on excellence. Human-centricity: Ensuring solutions benefit both people and systems. Analytical thinking: Strong problem-solving and decision-making skills. Flexibility: Adaptable to changing priorities and challenges. Conflict management skills: Skilled in resolving disputes constructively and efficiently. Inter-dependence: A team player who thrives in collaborative environments. Qualification that can be a plus: SIEM, Cloudflare, k8s, ELK. Any IT / DevOps / Security certifications. Knowledge of modern DevSecOps practices. Expertise in scripting or programming languages such as Python, Go, Bash. Experience with security risk assessment frameworks, such as NIST, ISO 27001, or CIS. Hands-on experience with vulnerability scanning and penetration testing tools, such as Nessus, Qualys, or Metasploit. Knowledge of compliance standards (e.g., GDPR, HIPAA, PCI DSS) and their implications on IT security practices. Conditions We know that great talent deserves great conditions, so here's what you can expect when joining us: EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family. Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free. Transparent performance reviews twice a year, with bonus opportunities and salary adjustments. Private medical insurance for you and your family, a corporate mobile plan (unlimited in Cyprus with roaming included), and interest-free support for car purchases. Mindfulness & well-being support, including psychological assistance with 50% coverage. 50% coverage of school and kindergarten fees for your children. Fully covered sports benefits, and also access to in-house electric scooters and bike rentals. Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus. Investment in your growth: paid language courses and access to suited-for-you development programs, including conferences, training programs, and coaching to support your professional journey. A culture of recognition: a peer reward program to celebrate your contributions. A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration. Free catering in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks. A strong engineering culture: international teams, corporate events, team buildings, and hackathons—because great work happens in great communities. Recruitment process HR interview (45 min); Technical interview (1.5 hours); Final interview with HRBP (45 min) - optional.

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position. We are seeking candidates in US and Canada. The Opportunity: We build Tempo , the open-source distributed tracing backend behind Grafana Cloud Traces and Grafana Enterprise Traces (GET). Tempo makes it easy to search traces, generate metrics from spans, and connect tracing data with logs, metrics, and profiles across the Grafana stack. 2026 is an inflection point for Tempo. After a major architectural upgrade and the launch of TraceQL metrics, we are shifting from foundational work to product and operational excellence, and evolving Tempo from a SaaS database into a platform that powers Grafana’s next generation of observability products (App Observability, Asserts, Traces Drilldown, and AI-driven assistants). Over the next year, you will help us: Make Grafana Cloud Traces “just work” for customers by eliminating rough edges, confusing limits, and hidden failure modes. Achieve operational excellence at scale as we grow from close to 50 cells today into triple digits this year, with autoscaling, parameterized rollouts, and aggressive toil reduction. Evolve Tempo into a platform enabler: higher-density APIs, trace aggregation, TraceQL metrics math, and machine/LLM-friendly interfaces that downstream products and agents can build on. Push performance further: faster query latency at hundreds of MB/s ingestion and performant 30-day query ranges to match competitors. Prepare Tempo for an agent-driven world: larger, burstier, higher-cardinality workloads, and new categories of AI-powered workflows, such as assistant-driven triage and “why is this slow?”- style investigations. What You’ll Be Doing: As a Senior Engineer on Tempo, you will own technical direction on the hardest problems in our roadmap and raise the bar across the team. Deliver significant technical projects. Take well-scoped, multi-month initiatives from problem framing through rollout, e.g., trace aggregation APIs, Limitless Tempo, autoscaling cells and customer limits, or query engine improvements. Partner with Staff engineers and the tech lead on broader, cross-team direction. Own major components of Tempo. Contribute to and own parts of ingestion, storage, query, and metrics generation. Write and present design docs, participate in design reviews, make sound trade-offs on performance, cost, and complexity, and document the “why” for the team. Build APIs for humans and agents. Help shape the next generation of Tempo’s interfaces (structured, deterministic, discoverable) so that Act 3 products, LLM-driven assistants, and external integrators can build on Tempo reliably. Contribute to operational excellence. Own outcomes for the areas you build against concrete SLOs (P99 write latency, incident recurrence, TCO per ingested GB), and help move the team toward Zero Ops through automation, parameterized rollouts, and actionable alerts. Collaborate with Product and sibling teams. Work with PMs and with App Observability, Asserts, Drilldown, and Grafana Assistant teams to understand how Tempo gets consumed and to ship what unblocks them. Mentor and support engineers. Raise the bar through thorough code review, constructive design feedback, and pairing, especially with junior and mid-level engineers. Participate in on-call for the services you help build, and contribute to incident response and post-incident learning. Contribute to open source. Tempo is OSS. You will engage the community, review external contributions, and contribute to the project in the open. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google. Example problems you could work on These are the kinds of projects landing in 2026: Trace aggregation and higher-density APIs: extend TraceQL metrics, design LLM-friendly response types, and make Tempo a first-class data source for Grafana’s AI assistant. Autoscaling end-to-end: customer limits and Tempo cells, with hysteresis, predictive scaling for spikes, and safe scale-down. Agent-scale ingestion and query: guardrails for bursty, high-cardinality, agent-generated workloads. Query performance: new data formats, smarter query pipelines, targeted optimizations for common Drilldown and Traces workflows, and 30-day query ranges. Rollouts and multi-cell operations: parameterized rollouts, push-button deploys, and the tooling to grow safely into triple-digit cell counts without a proportional increase in alert noise. Limits and self-service: drive customer-facing configuration and observability so escalations trend toward zero. What Makes You a Great Fit: Technical ownership. A track record of delivering complex, multi-month projects that spanned design, delivery, and operations, and of helping the teammates around you grow. Solid systems experience. Significant hands-on experience building and operating distributed data systems in production: ingestion pipelines, storage engines, query execution, or similar. Strong software craftsmanship. You write clean, robust, performant software that others can maintain, and you know when to optimize vs. when to ship. Strong Go, or a path to it. We write Tempo in Go. Solid experience in other systems languages (Rust, C, C++) translates well. Operational mindset. You’ve owned production services, carried a pager, reduced toil, and treated SLOs as a product feature, not a chore. Customer focus and pragmatism. You break complex problems into short feedback loops: analyze, design, deliver an MVP, learn, iterate. Collaboration and clear writing. You contribute through design docs, reviews, and shipped code, and you communicate clearly in a fully remote, asynchronous environment. Bonus Points For: Experience with tracing, OpenTelemetry, or large-scale observability systems. Experience designing query languages, SQL/TraceQL-like engines, or APIs intended to be consumed programmatically (by services or agents). Experience with columnar storage formats (e.g., Parquet) or purpose-built on-disk formats for analytical workloads. Experience operating multi-tenant, multi-cell SaaS infrastructure at scale on Kubernetes. Experience building for AI/LLM consumers: structured APIs, metadata/discovery endpoints, deterministic outputs, evaluation harnesses. Open-source contribution or maintainership, and comfort engaging a community in the open. Experience as an on-call user of Grafana, Prometheus, Loki, or Tempo in a previous role (or on a homelab). Experience in a fully remote, globally distributed team. How we work We are a remote-first team that meets regularly over video and does most of our work asynchronously, in writing. We value creativity, diverse perspectives, and clear communication. Tempo is relied upon by prominent global organizations to monitor critical applications and infrastructure, and we expect everyone on the team, including our senior engineers, to contribute ideas that make it a more reliable, more useful, and more loved product. In US, the OTE (On-Target Earnings)/Base compensation range for this role is USD $167,143 - $200,572. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Canada (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position. We are seeking candidates in US and Canada. The Opportunity: We build Tempo , the open-source distributed tracing backend behind Grafana Cloud Traces and Grafana Enterprise Traces (GET). Tempo makes it easy to search traces, generate metrics from spans, and connect tracing data with logs, metrics, and profiles across the Grafana stack. 2026 is an inflection point for Tempo. After a major architectural upgrade and the launch of TraceQL metrics, we are shifting from foundational work to product and operational excellence, and evolving Tempo from a SaaS database into a platform that powers Grafana’s next generation of observability products (App Observability, Asserts, Traces Drilldown, and AI-driven assistants). Over the next year, you will help us: Make Grafana Cloud Traces “just work” for customers by eliminating rough edges, confusing limits, and hidden failure modes. Achieve operational excellence at scale as we grow from close to 50 cells today into triple digits this year, with autoscaling, parameterized rollouts, and aggressive toil reduction. Evolve Tempo into a platform enabler: higher-density APIs, trace aggregation, TraceQL metrics math, and machine/LLM-friendly interfaces that downstream products and agents can build on. Push performance further: faster query latency at hundreds of MB/s ingestion and performant 30-day query ranges to match competitors. Prepare Tempo for an agent-driven world: larger, burstier, higher-cardinality workloads, and new categories of AI-powered workflows, such as assistant-driven triage and “why is this slow?”- style investigations. What You’ll Be Doing: As a Senior Engineer on Tempo, you will own technical direction on the hardest problems in our roadmap and raise the bar across the team. Deliver significant technical projects. Take well-scoped, multi-month initiatives from problem framing through rollout, e.g., trace aggregation APIs, Limitless Tempo, autoscaling cells and customer limits, or query engine improvements. Partner with Staff engineers and the tech lead on broader, cross-team direction. Own major components of Tempo. Contribute to and own parts of ingestion, storage, query, and metrics generation. Write and present design docs, participate in design reviews, make sound trade-offs on performance, cost, and complexity, and document the “why” for the team. Build APIs for humans and agents. Help shape the next generation of Tempo’s interfaces (structured, deterministic, discoverable) so that Act 3 products, LLM-driven assistants, and external integrators can build on Tempo reliably. Contribute to operational excellence. Own outcomes for the areas you build against concrete SLOs (P99 write latency, incident recurrence, TCO per ingested GB), and help move the team toward Zero Ops through automation, parameterized rollouts, and actionable alerts. Collaborate with Product and sibling teams. Work with PMs and with App Observability, Asserts, Drilldown, and Grafana Assistant teams to understand how Tempo gets consumed and to ship what unblocks them. Mentor and support engineers. Raise the bar through thorough code review, constructive design feedback, and pairing, especially with junior and mid-level engineers. Participate in on-call for the services you help build, and contribute to incident response and post-incident learning. Contribute to open source. Tempo is OSS. You will engage the community, review external contributions, and contribute to the project in the open. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google. Example problems you could work on These are the kinds of projects landing in 2026: Trace aggregation and higher-density APIs: extend TraceQL metrics, design LLM-friendly response types, and make Tempo a first-class data source for Grafana’s AI assistant. Autoscaling end-to-end: customer limits and Tempo cells, with hysteresis, predictive scaling for spikes, and safe scale-down. Agent-scale ingestion and query: guardrails for bursty, high-cardinality, agent-generated workloads. Query performance: new data formats, smarter query pipelines, targeted optimizations for common Drilldown and Traces workflows, and 30-day query ranges. Rollouts and multi-cell operations: parameterized rollouts, push-button deploys, and the tooling to grow safely into triple-digit cell counts without a proportional increase in alert noise. Limits and self-service: drive customer-facing configuration and observability so escalations trend toward zero. What Makes You a Great Fit: Technical ownership. A track record of delivering complex, multi-month projects that spanned design, delivery, and operations, and of helping the teammates around you grow. Solid systems experience. Significant hands-on experience building and operating distributed data systems in production: ingestion pipelines, storage engines, query execution, or similar. Strong software craftsmanship. You write clean, robust, performant software that others can maintain, and you know when to optimize vs. when to ship. Strong Go, or a path to it. We write Tempo in Go. Solid experience in other systems languages (Rust, C, C++) translates well. Operational mindset. You’ve owned production services, carried a pager, reduced toil, and treated SLOs as a product feature, not a chore. Customer focus and pragmatism. You break complex problems into short feedback loops: analyze, design, deliver an MVP, learn, iterate. Collaboration and clear writing. You contribute through design docs, reviews, and shipped code, and you communicate clearly in a fully remote, asynchronous environment. Bonus Points For: Experience with tracing, OpenTelemetry, or large-scale observability systems. Experience designing query languages, SQL/TraceQL-like engines, or APIs intended to be consumed programmatically (by services or agents). Experience with columnar storage formats (e.g., Parquet) or purpose-built on-disk formats for analytical workloads. Experience operating multi-tenant, multi-cell SaaS infrastructure at scale on Kubernetes. Experience building for AI/LLM consumers: structured APIs, metadata/discovery endpoints, deterministic outputs, evaluation harnesses. Open-source contribution or maintainership, and comfort engaging a community in the open. Experience as an on-call user of Grafana, Prometheus, Loki, or Tempo in a previous role (or on a homelab). Experience in a fully remote, globally distributed team. How we work We are a remote-first team that meets regularly over video and does most of our work asynchronously, in writing. We value creativity, diverse perspectives, and clear communication. Tempo is relied upon by prominent global organizations to monitor critical applications and infrastructure, and we expect everyone on the team, including our senior engineers, to contribute ideas that make it a more reliable, more useful, and more loved product. In Canada, the OTE (On-Target Earnings)/Base compensation range for this role is CAD $170,247 - $204,297. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Zürich, CH About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day-to-day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale. You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. This isn't a scripted support role. You'll have real ownership, use your judgment to improve our processes, and grow with the team as we scale. Key responsibilities Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian) Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) Handle escalations that need cross-team coordination Join an on-call rotation for urgent issues outside business hours Provide hands-on support for user technology, AV systems, conference rooms, and printers Communicate clearly with users at every technical level Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles Spot patterns in support requests, surface recurring issues, and flag opportunities to automate Help streamline onboarding and other high-volume operations as we scale Contribute to automation efforts Maintain and improve device management, identity, and access systems Write scripts (Bash, Python) to automate repetitive tasks Minimum qualifications Hands-on IT support experience, ideally in a fast-paced environment Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android Experience with Google Workspace administration Experience with Slack administration, including workspace management, permissions, and troubleshooting Experience supporting and administering other SaaS tools Understanding of identity and access fundamentals: SSO, MFA, directory services Familiarity with MDM fundamentals and endpoint management concepts Basic scripting (Bash or Python) for automation Strong troubleshooting skills, with a methodical and persistent approach Clear communicator who enjoys helping people solve problems Take ownership of problems and follow through until they're resolved Preferred qualifications Familiarity with zero-trust security concepts and endpoint security tooling Networking basics: DNS, DHCP, VPNs Experience with IT projects beyond day-to-day support, such as migrations, tool rollouts, or process redesigns Experience using AI tools to improve personal or team productivity Interest in developing deeper technical skills and taking on more complex systems administration over time Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Montréal We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. Job Overview We seek a Principal Network Engineer to serve as the technical lead for our enterprise network transformation. This is the highest-level individual contributor role on the Network Engineering team. You will design the Zero Trust Network Access (ZTNA) framework, manage our Palo Alto Panorama environment, and make key decisions where complexity and security meet. You will work closely with the Senior Manager of Network & Cloud Infrastructure and partner with Identity and Access Management (IAM), Cloud Infrastructure, and Security teams. Together, you will build a network that verifies identity, checks device posture, and enforces least privilege from edge to cloud, helping our teams around the world create and collaborate securely. You will bring this project to a definitive close. Location and Work Arrangement This role is based at our Montreal, Quebec, Canada office and follows a hybrid schedule designed to support in-person collaboration. Employees are expected to work onsite on Tuesdays, Wednesdays, and Thursdays, with the flexibility to work remotely or onsite on Mondays and Fridays. What You'll Do Act as the technical expert for the Network 2.0 ZTNA program — own the architecture, lead build reviews, establish engineering standards, and address any critical issues during implementation. Build and validate the full ZTNA architecture across all primary and international sites — defining network zones, segmentation policy, and device posture requirements that eliminate lateral movement risk. Manage Palo Alto Panorama at the platform level — template hierarchy, device group creation, policy distribution oversight, and configuration drift prevention across all on-premises and cloud-connected Next-Generation Firewalls (NGFWs). Develop the AWS and Palo Alto Panorama cloud integration — detailing how cloud-native firewall policy, Virtual Private Cloud (VPC) topology, and on-premises ZTNA fabric combine within a unified enforcement plane. Lead the Palo Alto Cloud Identity Engine (CIE) architecture in Year 2, jointly with IAM — build the identity-to-network enforcement model, define the network zone taxonomy, and direct the migration from IP-based user firewall rules to identity-based rules. Direct GlobalProtect architecture decisions — agent configuration, split tunneling policy, certificate trust chain, and version compliance standards upheld through Intune. Develop and keep current the network architecture documents, decision records, and runbook library that the broader team relies on to carry out tasks. You establish the standard; the team adheres to it. Lead the global site topology mapping effort by detailing all international sites. Define the tiered support model and produce the hardware refresh sequencing plan linked to the ZTNA rollout waves. Partner with the Automation / Network Reliability Engineer to build self-healing policy frameworks, Panorama API automation patterns, and Continuous Integration/Continuous Delivery (CI/CD) pipeline standards for network configuration changes. Represent Network Engineering in cross-functional architecture reviews alongside IAM, Cloud Infrastructure, Security, and Central Technology — you bring the network angle in conversations where enterprise architecture is decided. What You'll Bring 10+ years of enterprise network engineering with demonstrated depth in large-scale architecture building — not just operations. Advanced knowledge of Palo Alto NGFW and Panorama — template hierarchy, device groups, security policy development, Network Address Translation (NAT), decryption policy, and multi-virtual-system (vsys) environments. Proven ZTNA architecture experience — you have built a ZTNA deployment, not just configured one; you understand the segmentation model, the policy logic, and the failure modes. Comprehensive knowledge of GlobalProtect — covering agent architecture, gateway configuration, certificate trust, split tunneling policy, and troubleshooting issues across diverse endpoint types on a large scale. AWS network architecture hands-on — VPC build, Transit Gateway, Direct Connect, AWS Network Firewall, and cloud-native connectivity patterns that integrate with on-premises enforcement. Understanding of identity-to-network enforcement patterns — how identity signals (Okta groups, Entra device compliance, CIE) translate into firewall policy and how that architecture scales. Grasp of Software-Defined Wide Area Network (SD-WAN) concepts and Prisma SD-WAN or equivalent — intelligent path selection, application-aware routing, and WAN optimization in a multi-site enterprise. Experience authoring network architecture documentation, design decision records, and engineering standards that other engineers can build against with confidence. Ability to work independently as a trusted technical partner to a senior manager — you provide the technical depth so the manager can focus on the program, and you keep work moving without close supervision. Clear communicator across technical and non-technical audiences. You can explain a zone segmentation model to a Chief Information Security Officer (CISO) and a Panorama template hierarchy to a junior engineer in the same afternoon. Professional proficiency in French and English is required for this role. English is necessary to communicate and collaborate regularly with colleagues and leaders based in the United States who primarily work in English. What Sets You Apart Hands-on experience with Palo Alto Cloud Identity Engine (CIE) — integrating Okta or Entra group membership into NGFW policy enforcement. Network automation depth — Python, Ansible, or Panorama API scripting for policy automation, compliance checking, or self-healing configurations. Experience in GCP network configuration — VPC Service Controls, Cloud Armor, or hybrid connectivity models connecting GCP and on-premises ZTNA fabric. Experience working in a multi-studio, multi-site entertainment or gaming enterprise with geographically distributed international infrastructure. Active certifications: PCNSE (Palo Alto Certified Network Security Engineer), ZTNA specialist, or AWS Advanced Networking Specialty. Who We Are We’re a team of creators, storytellers, and innovators united under the Hasbro family and home to beloved brands, AAA digital games studios and immersive experiences that spark imagination across generations. Together, we’re committed to a culture rooted in creativity, excellence, curiosity, and inclusion, and where every employee is empowered to think boldly, act with integrity, and spark joy for all. Hasbro About the Company – Hasbro Wizards of the Coast Who We Are – Wizards of the Coast Equal Opportunity Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. Accommodations If you have a disability and need reasonable accommodation during the hiring process, please inform your recruiter anytime throughout the process. Notice Regarding Hasbro’s use of AI in the Recruitment Process We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements. How it works: Talent Matching compares information from your resume and application responses with job-related criteria established and weighted by Hasbro’s recruiting and hiring teams. Depending on the role, these criteria may include relevant skills, work experience, prior job titles, and industry experience. The tool then assigns a match category to help organize applications for review. Human oversight: Talent Matching supports — but does not replace — human review. It does not automatically advance or reject candidates or make employment decisions. Hasbro’s recruiters and hiring managers review applications and remain responsible for all hiring decisions. Greenhouse has published the results of an independent bias audit of Talent Matching. View the Greenhouse Talent Matching audit results . #StudiosWizards Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include: Health & Wellness Time Off to Recharge Financial Well-being Life & Family Support Volunteer and Community Initiatives Learning & Development Exclusive Perks Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.