IT Support Specialist

About the Role 6sense is looking for an IT Support Specialist who is passionate about delivering exceptional employee experiences through world-class IT support. This role combines hands-on end user support with administration of modern workplace technologies, identity systems, SaaS applications, endpoint management, and AI platforms. You'll support a global workforce while helping improve IT operations through automation, documentation, and process improvement. We're looking for someone who enjoys solving problems, learning new technologies, and creating scalable solutions that make employees more productive. What You'll Do — Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote support sessions. — Support macOS, Windows 11, Microsoft 365, Teams, Slack, and Zoom environments. — Manage user lifecycle processes including onboarding, offboarding, access requests, and role changes. — Administer and troubleshoot Okta, Entra ID, SSO, MFA, and identity-related services. — Support and manage SaaS platforms including Microsoft 365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, and Workato. — Deploy, configure, and maintain endpoints using Intune, Iru, and CrowdStrike. — Maintain accurate asset inventory and device lifecycle management. — Support Microsoft Copilot, Claude, and other AI technologies while promoting responsible AI practices. — Develop scripts, automations, and workflow improvements that reduce manual effort and improve efficiency. — Create and maintain documentation, knowledge articles, and standard operating procedures. — Provide occasional support for Zoom Rooms, Teams meetings, executive users, and company events. What We're Looking For — 3+ years of experience in IT Support, Help Desk, Service Desk, or End User Computing. — Experience supporting macOS and Windows environments. — Hands-on experience with Microsoft 365, Teams, Slack, and Zoom. — Familiarity with identity and access management concepts including Okta, Entra ID, SSO, and MFA. — Experience with endpoint management tools such as Intune, Iru, or similar MDM platforms. — Strong troubleshooting, communication, and customer service skills. — Experience working in a fast-paced, remote-first environment. — Basic scripting or automation experience using PowerShell, Bash, Python, Workato, or similar tools. — Interest in AI technologies such as Microsoft Copilot and Claude. — Strong attention to detail, ownership, and a continuous improvement mindset. Bonus Points — Experience administering Okta, Entra ID, Intune, or Iru. — Experience with Workato or workflow automation platforms. — Experience supporting AI platforms and governance practices. — ITIL, Okta, Microsoft, Apple, or security-related certifications. — Experience supporting executive stakeholders and globally distributed teams. Success in This Role You'll thrive in this role if you're customer-obsessed, highly organized, technically curious, and motivated to improve how IT services are delivered. Success will be measured through service quality, SLA performance, knowledge sharing, asset management accuracy, and contributions to automation and process improvement. Other Compensation and Benefits The base salary range is $73,577.25 - $103,913.30 per year. Actual salaries may vary based on location and experience. Additional compensation may include bonuses, commissions, and stock options. Benefits include health insurance, life and disability insurance, 401K employer matching, paid holidays, self-care days, and paid time off (PTO). Full-time employees have access to parental leave, wellness programs, learning and development initiatives, and equipment support for remote or office work. Equal Opportunity Employer 6sense is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability status. Reasonable accommodations are available upon request.