SupportYourApp

Location: Mexico City, Mexico; San José, Costa Rica; Kingston, Jamaica; Skopje, North Macedonia; Tangier, Morocco; Astana, Kazakhstan Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Handle customer support requests via emails, phone calls and chats, delivering a high-quality customer experience for both B2B and B2C customers; Diagnose and resolve common issues related to customer accounts, the platform, software, and basic connectivity in a structured and methodical way; Log, track, and update support tickets, ensuring that ticket status, solutions, and next steps are communicated clearly and on time; Identify issues that require escalation to second- or third-line support teams, provide clear and relevant context, and apply lessons learned from resolved cases; Contribute to support guides and the internal knowledge base to help the team resolve recurring issues more efficiently; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists. What you need to succeed in this role: Excellent English communication skills (C1 for both spoken and written); 1+ year of experience IT support, customer service, or a helpdesk environment is a must; Strong written and verbal communication skills, with the ability to explain technical topics clearly and in a friendly, accessible way Problem-solving mindset, curiosity, and willingness to investigate issues; Basic IT knowledge, including Windows, macOS, web browsers, and general networking concepts; Basic understanding of telecommunications, including service activation, coverage issues, and simple troubleshooting for wireless subscriptions; Ability to manage multiple support tickets simultaneously, prioritize effectively, and remain calm under pressure; Collaborative team player with a positive, proactive, and service-oriented attitude; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Location: Puebla, Mexico; Tijuana, Mexico; Leon, Mexico; Ciudad Juárez, Mexico; Mexico City, Mexico; Guadalajara, Mexico Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as an L2 Backend Developer and Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Provide exceptional technical support via calls, chats and emails; Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka; Provide L2 technical support to customers during incidents via Zoho Desk; Assume ownership of escalated technical issues from investigation to resolution; Analyze and diagnose technical issues of various complexity; Guide customer technical teams in collecting the diagnostic data needed to resolve complex cases; Collaborate with L1 support, customer IT teams, and internal developers to resolve issues efficiently; Communicate internally via Slack and manage tasks in JIRA; Troubleshoot system issues across on-premise setups, including load balancers, clustering, and queues. What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written); 2+ years of experience in backend software development; Proficiency in Java, Spring Boot, and MongoDB; Strong problem-solving skills and the ability to guide customers through troubleshooting; Understanding of on-premise IT infrastructure, including load balancers, queues, and clustering; Ability to work independently and handle L2 support tickets as needed; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload). Will be a great plus: Experience with Kafka framework and Groovy scripting; Knowledge of Kubernetes, OpenShift, or other containerized environments; Experience in performance tuning; Understanding of financial sector derivatives. Benefits: Fixed schedule: Monday–Friday, 1 AM - 9AM UTC; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Location: Mumbai, India; Colombo, Sri Lanka; Bengaluru, India; Malaysia; Bangkok, Thailand; Kolkata, India Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as an L2 Backend Developer and Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Provide exceptional technical support via calls, chats and emails; Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka; Provide L2 technical support to customers during incidents via Zoho Desk; Assume ownership of escalated technical issues from investigation to resolution; Analyze and diagnose technical issues of various complexity; Guide customer technical teams in collecting the diagnostic data needed to resolve complex cases; Collaborate with L1 support, customer IT teams, and internal developers to resolve issues efficiently; Communicate internally via Slack and manage tasks in JIRA; Troubleshoot system issues across on-premise setups, including load balancers, clustering, and queues. What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written); 2+ years of experience in backend software development; Proficiency in Java, Spring Boot, and MongoDB; Strong problem-solving skills and the ability to guide customers through troubleshooting; Understanding of on-premise IT infrastructure, including load balancers, queues, and clustering; Ability to work independently and handle L2 support tickets as needed; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload). Will be a great plus: Experience with Kafka framework and Groovy scripting; Knowledge of Kubernetes, OpenShift, or other containerized environments; Experience in performance tuning; Understanding of financial sector derivatives; Knowledge of front-end technologies such as Angular, TypeScript, HTML and CSS Benefits: Fixed schedule: Monday–Friday, 1 AM - 9AM UTC; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Location: Johannesburg, South Africa; Pretoria, South Africa; Cape Town, South Africa; Tunisia; Tunis, Tunisia; Sfax, Tunisia Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Troubleshoot access, configuration, and connectivity issues on a cloud-based, AI-driven data security platform; Investigate reported issues, document findings, and escalate unresolved cases to the relevant teams; Review system behavior and error patterns to help identify the cause of technical issues; Share clear, practical guidance with clients and internal teams based on your findings; Assist client IT teams with platform setup and access configuration; Keep clients informed about the status of their requests and manage expectations clearly; Manage your ticket queue in Zendesk, prioritizing by urgency and SLA; Track recurring issues and share insights that help improve the product and the client experience. Provide high-touch, multi-channel technical support (email, tickets, and occasional live sessions) to resolve complex issues for corporate enterprise clients. What you need to succeed in this role: Excellent English communication skills (at least C1 for both spoken and written); Previous experience in a technical support role supporting a technical product (software, SaaS, app, or platform); Understanding of basic cloud concepts (SaaS, cloud-hosted vs. installed software, user access and permissions) and common issues in cloud-based products; Structured troubleshooting skills: confirming the scope of an issue, gathering details, reproducing the problem, and escalating with complete and clear information; Hands-on experience with ticketing systems, including managing queues, priorities, SLAs, and internal notes; 2+ years of hands-on experience with Zendesk; Tech-savvy, with the ability to learn new products, tools, and processes quickly; Customer-oriented and responsible attitude; Excellent interpersonal skills. Will be a great plus: 2+ years of experience in a Technical Support, Application Support, or Technical Account Management role handling B2B software environments; Familiarity with cloud platforms such as AWS, Azure, Microsoft 365, or Google Workspace; Understanding of cloud architecture (SaaS/IaaS), network basics, and enterprise access controls; Experience using centralized logging tools to investigate connectivity or permission issues. Benefits: Fixed schedule: Sunday to Thursday, from 11PM to 7AM at EDT, or Monday to Friday, from 4PM to 12AM at EDT; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Location: Cape Town, South Africa; Belgrade, Serbia; Sarajevo, Bosnia and Herzegovina; Skopje, North Macedonia Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Mastercard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant on a short-term basis and unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes 💛 What you will do: Provide prompt and accurate support to users by resolving tickets in line with project-specific procedures and quality expectations; Follow all guidelines related to tone, accuracy, escalation paths, and ticket categorization as outlined in the SOP; Document all user interactions clearly and professionally within the designated support platform; Perform daily supplemental tasks as assigned to support operational excellence (e.g., knowledge review, internal communications, task reporting); Maintain a strong understanding of project workflows, updates, and service goals; Strive to meet or exceed individual KPIs and project metrics consistently; Reach out to the Team Lead regularly when facing difficulties understanding procedures or handling specific tickets; Communicate openly about availability, workload, and schedule-related concerns; Proactively contribute to a positive and supportive team culture; Follow the assigned shift schedule as distributed by the Team Lead; Submit any schedule-related requests (e.g., shift swaps) directly to the Team Lead for review and approval. What you need to succeed in this role: Excellent written and verbal communication skills in English (C1); Strong attention to detail and commitment to delivering high-quality support; Ability to work independently while following established procedures and service expectations; Reliability in meeting shift schedules and deadlines; Proactive attitude toward learning and continuous improvement; Flexibility and adaptability to process, software, and expectation changes; Previous customer service (email-based) experience; Previous Zendesk experience; Previous experience working with KPIs and expectations; Ability to resolve 80–100 tickets per shift; An Android or Apple device (a smartphone works), required for signing into accounts. Benefits: Schedule: Monday–Friday, 10:00–19:00 or Monday–Friday, 16:00–01:00 (UTC+02:00 time); Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Balance between project workload and personal time; Responsive leadership interested in your development; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Location: Tiranë, Albania; Banja Luka, Bosnia and Herzegovina; Novi Sad, Serbia; Bucharest, Romania; Skopje, North Macedonia; Cape Town, South Africa Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant (short-term) today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding Level-1 support via email and social media with live chat coming in the future; Handle e-commerce order inquiries, including order status, changes and general questions; Respond to tracking number requests and help resolve delivery issues; Process returns and guide customers through the return process; Troubleshoot basic product and technical questions, explaining them clearly to non-technical customers; Respond to customer inquiries in line with service level agreements and established procedures; Use the FAQs and internal knowledge base to provide fast, accurate answers; Escalate complex or high-priority issues to the appropriate internal team when needed. What you need to succeed in this role: Excellent English skills (C1 for both spoken and written); At least 6 months of customer service experience in a fast-paced environment; Familiarity with the guitar business or the music industry (e.g., playing an instrument, or experience in music retail or with musical instrument brands); Strong problem-solving and troubleshooting skills, with close attention to detail; The ability to multitask and prioritize effectively; Familiarity with CRM systems and basic technical support; The ability to communicate clearly, professionally and empathetically with customers; Strong interpersonal skills and a team-player attitude; A personal laptop or computer (Windows 11 licensed, MacOS Sequoia or newer, or Linux; at least 8 GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload), plus a backup power/internet solution for at least 4 hours. Will be a great plus: Experience in e-commerce support (orders, tracking, returns); Experience supporting customers on social media. Benefits: Schedule: Monday to Friday, from 9 AM to 5 PM (CET); Length of service: seasonal role from November 2026 to January 2027; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, plus an internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Location: Buenos Aires, Argentina; Bogotá, Colombia; São Paulo, Brazil We’re looking for a confident and empathic Full-Cycle Sales Representative to join the team of one of our clients. In this role, you’ll own the whole sales cycle: from the first call with an inbound lead to closing the deal and collecting payment on the spot. The ideal candidate feels at home on the phone, explains product value in plain words to non-technical business owners, and turns hesitation into a clear “yes.” Ready to close your next deal? Let’s see what it takes 💛 What you will do: Contact inbound leads within 5 minutes of their request via phone or email, qualify decision-makers, and pitch the product’s value; Run up to 5 focused product demos per day, handle objections in real time, and collect payment directly on the call; Make around 20 targeted outbound calls daily from curated lead lists, using multi-touch outreach across phone and email to connect with business owners and general managers; Keep records of calls, demos, pipeline stages, and notes in the CRM for accurate forecasting and zero lead leakage; Use internal spreadsheets, formulas, filters, and digital workspaces (Slack, Notion, CRM, AI tools like Claude and ChatGPT) to structure your day, prioritize accounts, and make your outreach more efficient. What you need to succeed in this role: C1 English with exceptional spoken and written communication: clear, neutral delivery, confidence over the phone, and comfort leading structured video meetings; Ability to follow brand tone-of-voice guidelines, balancing empathy, trust, active listening, and clear explanations of product concepts for non-technical business owners; High emotional intelligence and confidence in handling resistance, hesitant buyers, and challenging conversations calmly and constructively; Self-direction: you follow up on active leads proactively, hit daily activity targets, and take responsibility for your quota; Strong attention to detail, solid time management, and strict adherence to outreach timelines and response SLAs; Quick adaptation to modern software (Slack, Notion, CRMs, dialers, and AI productivity tools); Comfort in a fast-moving, high-intensity startup environment where priorities and scripts change often; A natural drive to solve issues on your own and pick up product updates from internal documentation before escalating to management. Will be a plus: Previous experience in full-cycle B2B or SaaS sales; Hands-on experience communicating with US-based customers; Solid knowledge of Excel or Google Sheets; Ability to quickly pull key insights out of any information; Drive for self-development, learning, and continuous improvement. Benefits: Fixed schedule: Monday–Friday, 09:00–18:00 or 12:00–21:00 (Pacific/Gambier, UTC−9); Fully remote cooperation; Cooperation on a fast-growing B2B SaaS product; Inclusive and international environment; Compensation in USD; Trust-based management with no micromanagement, focused on your growth and long-term collaboration. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Sales Representative who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Location: Madrid, Spain; València, Spain; Seville, Spain; Málaga, Spain; Lisbon, Portugal; Italy Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding customer support via emails, chats and calls; Follow internal procedures and SOPs; Collaborate with internal teams to ensure efficient issue resolution; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists. What you need to succeed in this role: Fluency in French and English (C1 or higher), both spoken and written; At least 6-12 months of experience in customer support; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Location: Georgia; Tbilisi, Georgia; Novi Sad, Serbia; Banja Luka, Bosnia and Herzegovina; Niš, Serbia; Durrës, Albania Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding technical support via emails and chats; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists. What you need to succeed in this role: Excellent English communication skills (at least C1 level); Experience in a technical support role; Experience with VPS setup and management; Strong understanding of Windows Server administration ; Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader ; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: CRM systems expertise. Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code:4MF

Location: Tunisia; Tunis, Tunisia; Morocco; Sfax, Tunisia; Casablanca, Morocco; Rabat, Morocco Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding technical support via emails and chats; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists. What you need to succeed in this role: Excellent English communication skills (at least C1 level); Experience in a technical support role; Experience with VPS setup and management; Strong understanding of Windows Server administration ; Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader ; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: CRM systems expertise. Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code:4MF

Location: Skopje, North Macedonia; Cape Town, South Africa; Johannesburg, South Africa; Kumanovo, North Macedonia; Bitola, North Macedonia Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Mastercard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Assist clients with setting up and troubleshooting secure private access solutions, ensuring proper access to internal resources; Help clients configure and troubleshoot multifactor authentication (MFA) for VPN and private access solutions; Analyze network traffic to identify potential bottlenecks and recommend performance improvements without compromising security; Advise on bandwidth allocation and prioritization for VPN users to ensure reliable and secure connections; Analyze log files to investigate technical issues and identify their root causes; Provide technical guidance and troubleshooting support across different operating systems; Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience. What you need to succeed in this role: Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality; Understanding of network infrastructure, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels; Basic understanding of network protocols such as OpenVPN, IKEv2, and WireGuard; Ability to read and analyze log files to troubleshoot technical issues; Confidence in working with Windows, Linux, macOS, Android, and iOS; Strong analytical thinking and research skills; Positive, proactive, and responsible attitude; Personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload). Will be a great plus: Experience with cloud platforms such as AWS or Microsoft Azure; Understanding of Identity Providers (IdPs) and Single Sign-On (SSO) solutions, such as Google Workspace and Microsoft Entra ID (formerly Azure AD); Customer-facing experience. Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code:4IM

Location: Romania; Bosnia and Herzegovina; Serbia; Georgia; South Africa Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding technical support via emails and video calls; Collaborate with internal teams to investigate and resolve customer issues efficiently; Represent the company by ensuring a positive customer experience throughout the issue resolution process; Develop strong product knowledge to provide accurate guidance and support; Assist customers with customized reports and analysis using data visualization tools; Monitor and troubleshoot connection issues using internal and external tools; Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system; Escalate complex technical issues to engineering teams when required to ensure timely resolution; Maintain deep understanding of client solutions and meet KPI. What you need to succeed in this role: Excellent English skills (at least C1 for both spoken and written); 3-5 years of experience in customer and technical support role is a must; Proven knowledge of the payments ecosystem mechanisms; Ability to troubleshoot using databases & other technical tools; Excellent customer-facing skills to ensure a positive customer experience; Strong analytical thinking and research skills; Ability to identify when an escalation to the Engineering team is required; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload). Will be a great plus: Experience with SQL \ Postman; Experience with MongoDB , Tableau, Snowflake; QA background. Benefits: Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3 Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code: 3F1