L3 Cloud Services Engineer

Location: Phoenix, Arizona Join the Team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love? At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart! We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices. Position Overview Align is seeking a skilled and motivated L3 Cloud Services Engineer to join our expanding Managed Services team. The ideal candidate will bring 5 to 8+ years of relevant experience, particularly in managing and supporting Microsoft Entra ID (Azure AD) and distributed systems. This role is instrumental in the administration, implementation, and ongoing support of Microsoft-based infrastructures, with a primary focus on Office 365, Microsoft 365, and Azure. As a L3 Cloud Services Engineer , you’ll collaborate with our IT Service Desk to resolve complex technical issues, contribute to client onboarding processes, and deliver white-glove VIP support. You'll also play a key role in training new clients and maintaining a stable, secure IT environment. This is a remote position with hybrid work as needed. We are currently hiring candidates who reside in the following states: Utah, Arizona, Colorado and Texas You will be required to participate in a rotational on-call schedule that includes overnights and weekends This is a full-time position offering a competitive salary , full benefits, paid training, and performance-based bonuses. Key Responsibilities Provide advanced administration and support for Office 365, Microsoft 365, and Entra ID (Azure AD) Act as a Level 3 escalation for the IT Service Desk, resolving complex technical issues Collaborate with Cloud Engineers and Architects to support and improve cloud infrastructure Administer Windows Server environments (2019/2022/2025) Deploy and manage Azure Virtual Desktop environments Troubleshoot and manage Azure MFA, Conditional Access policies, and Exchange Online configurations Assist with onboarding activities including technical assessments and new client training Ensure accurate and thorough documentation of systems, procedures, and policies Address post-project support tickets escalated by Level 2 and Level 3 operations teams Maintain infrastructure integrity through proactive maintenance and compliance efforts Lead or assist with client disaster recovery tests and associated documentation Required Qualifications 5–8+ years of experience in Microsoft Windows-based systems administration and support Strong knowledge of Windows Server, Active Directory, Group Policies, DNS, DHCP, and IIS Hands-on experience managing and troubleshooting Office 365 and Azure AD Experience with Azure AD Connect, hybrid environments, and access management Proficiency with Exchange Online, including mail flow rules and retention policies Working knowledge of Microsoft Cloud App Security, including alert response and configuration Familiarity with the configuration and management of endpoints via Microsoft Intune and JAMF Experience with multi-site Active Directory environments Exposure to diverse hardware platforms (e.g., Cisco, Dell, IBM, HP, blade servers) Solid understanding of core networking concepts and services (TCP/IP, DHCP/DNS, IIS) Experience with file sharing technologies such as Azure Storage Accounts, Azure File shares, and DFS Experience with the deployment and configuration of Azure Virtual Desktop Excellent communication skills, with the ability to translate complex technical concepts to various business units Self-motivated, with the willingness to go the extra mile Preferred Qualifications Knowledge of security policies, compliance standards, and server hardening best practices Background in documenting builds, configurations, and support processes Microsoft certifications (e.g., Azure Administrative Associate, AZ-104, Azure Solutions Architect, AZ-305) are a plus To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place. Tier 3 Benefits and Perks: At Align, we believe that supporting our employees both personally and professionally is key to our success. We offer a competitive benefits package designed to promote health, wellness, financial security, and work-life balance, including: Comprehensive Medical, Dental, and Vision coverage Health Savings Account (HSA) and Flexible Spending Account (FSA) options 401(k) plan with a dollar-for-dollar company match at 3% up to an annual maximum of $5k. Complimentary ClassPass membership to support your health and wellness goals Generous Paid Time Off (PTO) Company-paid holidays Cellphone Reimbursement Program Floating Holiday to celebrate a day that is meaningful to you Pre-tax commuter benefits, where applicable Employee wellness programs, events, and team-building activities Employee referral program Align is a premier global provider of technology infrastructure solutions. Align specializes in designing and deploying technology infrastructure solutions from the data center to the desktop as well as providing managed IT services for clients. Our professional services team, which includes Data Center Solutions , provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner. Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs. Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications. For more information, visit: www.align.com