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Location: Remote, Japan GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Customer Success Engineer, you'll expand your impact by partnering with customers in GitLab's group across APJ to help them get measurable value from GitLab through hands-on technical guidance and proactive enablement. You'll serve as a trusted technical advisor, partnering with customers over Zoom and email to improve adoption, unblock implementations, and apply DevSecOps best practices across the software delivery lifecycle. Working closely with Account Executives and Renewals Managers, you'll align technical recommendations to customer goals and help support renewals and expansion by demonstrating outcomes. You'll also contribute back to the broader GitLab team by sharing learnings through documentation and enablement content, while mentoring team members and customers through complex technical challenges. This role is a strong fit for someone who enjoys solving complex technical problems, communicates clearly, and thrives in a remote, asynchronous environment. You're eager to grow into customer-facing technical leadership with strong mentorship and support from a collaborative team. What you’ll do Provide on-demand technical consultancy and solution guidance through Zoom and written channels, helping customers solve day-to-day issues and design and implement GitLab solutions for their DevSecOps workflows. Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion. Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning to unblock implementations and improve adoption. Partner with Account Executives and Renewals Managers to align technical recommendations to customer objectives and account plans that support retention and growth. Plan and lead customer workshops, demos, and enablement sessions that help teams adopt GitLab confidently and drive measurable adoption and value, supporting renewals and expansion across APJ. Maintain and grow your specialty competency in GitLab capabilities and relevant DevSecOps tooling, staying current on new product features and patterns. Contribute to scalable enablement by improving documentation, sharing knowledge through internal and external channels (for example, tutorials or technical content), and mentoring team members and customers to build technical competency and adoption. Manage multiple customer engagements in parallel, prioritizing effectively and communicating status, risks, and next steps to keep implementations on track. What you’ll bring Experience providing technical consultancy and solution guidance through video calls and written channels, helping users or customers adopt technical solutions successfully. Familiarity with DevSecOps workflows and related practices across areas such as source code management, CI/CD, security, and Agile planning, with the ability to grow breadth over time. Hands-on technical background in software development, systems engineering, or similar technical environments, or equivalent practical experience. Strong communication and collaboration skills, including the ability to explain complex technical topics clearly and work effectively with customers, account teams, and cross-functional partners. Ability to lead or support workshops, demos, and enablement sessions that build confidence and drive adoption. Ability to manage multiple priorities in a remote, asynchronous environment while communicating status, risks, and next steps clearly. Interest in supporting customers across APJ and adapting to different cultures, working styles, and technical maturity levels. Must be based in Japan, with full working rights in Japan Must be fluent in Japanese and English About the team In this role, you'll support our customers across APJ, delivering workshops, demos, and best-practice guidance while contributing back to our shared documentation and enablement resources. For more on how we work, see Customer Success Engineering team handbook page . How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Hong Kong, Hong Kong SAR; Singapore, Singapore Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity OKX is going all-in on AI-native localisation. The field has long been stuck on one trade-off: you can have translation quality, or you can have scale, but not both. And the real question was never "is this translation accurate?" — it's "can the user actually understand it and get through the flow?" Web3 is the hardest place to solve this. The vocabulary reinvents itself constantly, with new tech jargon, protocol names and memes appearing every week. It sits next to dense, high-stakes trading terminology, where a single mistranslated word can mislead a user or move money. And every market has its own fast-moving regulations, so the "right" translation is a moving target that must stay compliant across jurisdictions in real time. If you want a localisation problem that is genuinely unsolved — high ambiguity, high stakes, high velocity — this is it. We're going to break the trade-off with agents. You will own the 0-1 build and launch of two things: A frontier agentic translation system that localises every market (20+ languages) with a human-in-the-loop mechanism. A self-improving agentic QA product that autonomously evaluates translation and end-to-end localisation quality, flags its own failures, and closes the loop. This is a build-the-frontier role, not a manage-the-vendor role. This role does not require a linguistics or translation background, multilingual ability, or algorithm engineering skills. We're looking for a PM leader who can build a frontier agentic translation and QA system from 0 to 1 — and make the whole organisation share responsibility for localisation quality. What You’ll Be Doing You will lead a squad of product managers and developers, and work hand-in-hand with language managers, to ship the translation and QA systems into production. You set the product direction and quality bar; your PMs and engineers build the agents, harness and evals; and the language managers ground the system in what "good" actually means in each market. Your job is to make these three groups operate as one team — and to make localisation quality something the whole organisation owns, not just the language team. Own the agentic translation system Architect and ship it end to end, from 0 to 1, across all markets and 20+ languages — where models carry the work and humans set the standard and make the final call. Break the cost curve: hold quality flat while coverage scales across languages, content and release velocity, so cost stops growing linearly with the business. Make the system interoperate cleanly with OKX's existing localisation stack and content pipelines, rather than living as an island. Build the agentic QA and quality automation Stand up an autonomous QA agent that evaluates translation and localisation quality at scale — catching regressions before release, monitoring in production, and self-verifying every fix, using LLM-as-a-judge and eval harnesses rather than manual review. Evaluate not just accuracy and fluency but cultural fit, bias and safety — especially on regulated and financial content, where a wrong or non-compliant phrasing is a real risk. Make quality measurable: define and drive a hard quality signal — human-acceptance rate, or the edit effort needed to reach shippable quality (e.g. Translation Time-to-Edit) — so quality is a metric the system optimises against, not a subjective call. And protect the funnel: conversion on key user journeys should never be adversely affected by language or localisation issues. Make it self-improving Drive a sustained reduction in severe and recurring production issues — every escape becomes a new guardrail, and the system gets smarter with every release. What We Look For In You PM leader who has taken a frontier agentic product from 0 to 1, beyond translation. Proven ability to ship genuinely novel products at the edge of LLM capabilities—and repeat that success here. Accountable for business outcomes and measured on business metrics, not delivery volume. Deep hands-on experience building large-scale, frontier-LLM agentic systems from 0 to 1. Experience with harness/orchestration layers, multi-agent workflows, and LLM-as-a-judge or automated evaluation pipelines. Has built quality systems, automated evaluations, or release gates that enable confident autonomous-system launches. International product experience serving users across multiple languages and regions. Nice to Haves Built an agentic system from scratch Shipped agentic / LLM applications in production Finance, payments or another highly regulated industry. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! #LI-WWW #LI-ONSITE Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Pakistan; Philippines; India; South Africa About Huzzle At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Role Type: Full-time Engagement: Independent Contractor Job Summary We are looking for an experienced CMS Developer with hands-on expertise in Wix, WordPress, and/or Shopify to join one of our clients remotely. In this role, you will build, customize, maintain, and optimize websites using modern content management systems and e-commerce platforms. You'll work closely with designers, marketers, and other team members to turn designs and business requirements into responsive, high-performing websites. This is an excellent opportunity for a detail-oriented web developer who is comfortable managing CMS-based websites independently and enjoys combining technical development with strong visual execution. Key Responsibilities Build, customize, and maintain websites using Wix, WordPress, and/or Shopify Convert designs and mockups into responsive, functional web pages Customize themes, templates, layouts, and CMS functionality Implement website updates, landing pages, forms, integrations, and new features Troubleshoot and resolve technical, layout, and compatibility issues Optimize websites for speed, mobile responsiveness, usability, and SEO Install, configure, and maintain plugins, apps, and third-party integrations Manage website content and ensure consistency across pages Perform ongoing website maintenance, updates, testing, and quality assurance Collaborate with designers, marketers, and other stakeholders to deliver projects accurately and on time Follow web development best practices for performance, accessibility, security, and maintainability Requirements Proven professional experience as a CMS Developer, Web Developer, WordPress Developer, Shopify Developer, or Wix Developer Strong hands-on experience with at least one of the following: Wix, WordPress, or Shopify Solid knowledge of HTML and CSS Familiarity with JavaScript and basic front-end development principles Experience customizing CMS themes, templates, plugins, or applications Understanding of responsive and mobile-first web development Familiarity with website performance optimization and SEO best practices Strong troubleshooting and problem-solving skills Excellent attention to detail and ability to accurately implement designs Ability to manage multiple website tasks and deadlines independently Strong written and verbal English communication skills Reliable internet connection and ability to work effectively in a remote environment A portfolio or examples of websites you have built or maintained Nice to Have Experience across multiple platforms, particularly WordPress, Shopify, and Wix Experience with page builders such as Elementor or similar tools Knowledge of Shopify Liquid Experience with Wix Studio or Velo Familiarity with Figma and translating designs into live websites Experience working with digital agencies, SaaS companies, startups, or e-commerce businesses Knowledge of analytics, conversion tracking, and marketing integrations Benefits 💰 Competitive compensation based on experience and qualifications. 🌎 Fully remote opportunity with an international company. 💻 Work on meaningful WordPress development projects with real ownership and impact. 🚀 Join a collaborative, high-performing team with opportunities to grow your technical expertise. 📈 Long-term career growth and professional development opportunities.

Location: Lagos, Nigeria The Card Operations Manager is responsible for the effective day-to-day management of Renmoney’s debit and credit card operations, ensuring operational stability, regulatory and scheme compliance, accurate reconciliation and settlement, effective fraud controls, efficient card issuance and personalisation, and a consistently positive cardholder experience. The role will oversee the end-to-end operational processes supporting the card business and work closely with internal stakeholders, card schemes, processors, personalisation bureaus and other service providers to ensure that card products are delivered reliably, securely and efficiently. 1. Card Operations Management Manage the end-to-end operational processes for Renmoney’s debit and credit card portfolio, including card issuance, personalisation, activation, transaction processing, reconciliation, settlement and dispute management. Ensure card operational processes are efficient, scalable and appropriately controlled. Identify opportunities to automate manual card operations processes and improve turnaround times. Monitor operational performance and proactively address issues that could affect card availability, transaction processing or customer experience. Develop, maintain and continuously improve card operations procedures, process maps and operating manuals. 2. Regulatory and Card Scheme Compliance Ensure card operations comply with all applicable CBN, NIBSS and card scheme requirements, including Mastercard, Verve, Visa and AfriGO requirements w Monitor changes in regulatory and scheme rules and coordinate implementation of required operational changes. Ensure all required regulatory and scheme reports are accurate and submitted within stipulated timelines. Coordinate responses to internal audits, external audits, regulatory reviews and card scheme assessments. Ensure audit and compliance findings relating to card operations are addressed within agreed timelines. 3. Card Issuance, Personalisation and Inventory Management Manage card ordering, inventory, personalisation, activation and distribution processes. Maintain adequate card stock levels to support approved issuance plans and prevent stock-outs. Work closely with card personalisation bureaus and other service providers to ensure cards are produced and delivered within agreed service levels. Monitor card issuance turnaround times and resolve operational bottlenecks. Ensure appropriate controls are maintained over blank cards, personalised cards, PINs and other sensitive card materials. 4. Transaction Processing, Reconciliation and Settlement (this is primarily handled by the central operations team; the job of the card ops manager here will be to ensure everything is done correctly, within stipulated timelines and in line with regulations) ·       Oversee daily reconciliation of card transactions across relevant channels, processors, card schemes and settlement accounts. Ensure reconciliation is completed within agreed timelines and discrepancies are promptly investigated and resolved. Work closely with Finance, Technology, Risk and relevant partners to resolve settlement and reconciliation breaks. Ensure the accuracy and completeness of operational card data used for financial, risk and management reporting. Monitor outstanding reconciliation items and ensure timely closure. 5. Fraud Risk and Card Security Work with Risk, Fraud and Information Security teams to strengthen fraud prevention, monitoring and response across Renmoney card products. Ensure fraud alerts and suspicious card transactions are reviewed and escalated promptly. Coordinate investigations and resolution of card-related fraud incidents. Monitor card fraud trends and recommend operational controls to reduce fraud exposure and losses. Ensure operational processes comply with applicable card security and data-protection requirements. 6. Dispute and Chargeback Management (this is primarily handled by the central operations team; the job of the card ops manager here will be to ensure everything is done correctly, within stipulated timelines and in line with regulations) Oversee cardholder disputes, chargebacks, reversals and transaction-related investigations. Ensure disputes are processed in accordance with card scheme rules and agreed customer service timelines. Monitor outstanding dispute cases and ensure timely resolution. Analyse dispute trends and recommend process improvements to reduce recurring issues. 7. Vendor and Partner Management Manage operational relationships with key card ecosystem partners, including processors, personalisation bureaus, card schemes and other service providers. Monitor vendor performance against contractual service-level agreements. Conduct regular operational and service review meetings with key partners. Escalate and drive resolution of high-impact service issues. Maintain appropriate documentation of vendor performance, incidents and remedial actions. 8. Customer Experience and Issue Resolution Partner with Customer Experience and other relevant teams to ensure card-related customer complaints and operational issues are resolved promptly. Monitor card-related customer complaints, turnaround times and recurring issues. Conduct root-cause analysis of significant or repeated customer issues and implement corrective actions. Drive initiatives that improve the reliability and quality of the cardholder experience. 9. Management Information and Reporting Prepare periodic card operations reports for management covering operational performance, issuance, reconciliation, fraud, disputes, customer complaints, vendor performance and key incidents. Maintain accurate operational dashboards and performance indicators. Provide timely insights on operational risks, trends and emerging issues. Support budgeting, forecasting and operational planning for the card business. 10. Stakeholder Management Collaborate with Product, Technology, Finance, Risk, Compliance, Customer Experience, Internal Audit and other internal stakeholders to support the card business. Support the launch of new card products, features and operational capabilities. Represent Card Operations in relevant internal governance forums and partner engagements. Ensure operational readiness before the launch of new card products, programmes or functionality. Key Performance Indicators Performance will be measured across the following areas: Zero regulatory sanctions or card scheme penalties arising from card operations. Timely closure of audit and compliance findings. 100% timely submission of applicable regulatory and scheme reports. Reduction in manual operational processes and card-related escalations. Completion of transaction reconciliation within agreed T+1 timelines. Reduction in confirmed card fraud losses and timely review of fraud alerts. Achievement of agreed vendor SLA performance. Timely resolution of high-impact vendor incidents. Reduction in card-related customer complaints and repeat complaints. Achievement of card personalisation and activation turnaround times. Prevention of material card stock-outs. Achievement of agreed reconciliation accuracy levels and timely closure of reconciliation breaks. Timely delivery of management and operational reports. Requirements Bachelor’s degree in Finance, Banking, Business Administration, Economics, Accounting, Information Technology or a related discipline. Relevant professional certifications in cards, payments, banking operations, risk, fraud or project management would be an advantage. Minimum of 5–7 years’ experience in banking, fintech, payments or card operations, with at least 2–3 years in a supervisory or managerial capacity . Strong practical knowledge of debit and/or credit card operations. Experience working with card schemes such as Mastercard, Verve and/or AfriGO. Good understanding of card transaction processing, reconciliation, settlement, disputes, chargebacks, fraud management and card personalisation. Familiarity with CBN, NIBSS and applicable payment-card regulatory requirements. Experience managing processors, card bureaus, card schemes and other third-party service providers. Required Skills and Competencies Strong understanding of the cards and payments ecosystem. Excellent operational and process-management skills. Strong analytical and problem-solving capability. Good understanding of operational risk, fraud and control frameworks. Strong reconciliation and financial-control orientation. Excellent vendor and stakeholder management skills. Strong attention to detail and commitment to accuracy. Ability to manage multiple operational priorities and incidents simultaneously. Strong written and verbal communication skills. Data-driven approach to performance management and decision-making. Strong customer-service orientation. Ability to identify operational inefficiencies and drive automation and process improvement. Ability to work effectively across Product, Technology, Finance, Risk, Compliance and Customer Experience teams. Success Profile The successful Card Operations Manager will be highly organised, control-conscious and commercially aware, with the ability to balance operational efficiency, regulatory compliance, risk management and customer experience. The individual should be proactive in identifying issues before they affect customers, comfortable managing multiple external partners, and capable of building robust operational processes that can support the growth of Renmoney’s card portfolio.

Location: China; Thailand; Indonesia; Malaysia Emerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. This is a full-time, remote position open to candidates residing in East and South-East Asia. Job Responsibilities: Own and manage an Asia-based portfolio of TPP suppliers, ensuring strong competitiveness and sustainable performance of hotel inventory. Analyze supplier performance using key business and operational metrics, identify root causes of underperformance, and define improvement actions. Negotiate and improve commercial and payment terms in line with business priorities. Oversee API feed integrations and configurations, acting as a senior escalation point for complex technical issues. Drive resolution of supplier-related operational challenges through close collaboration with Technical, Product, Finance, and Customer Support teams. Contribute to internal cross-functional initiatives, ensuring alignment on supplier-related goals, timelines, and quality standards. Prioritize suppliers and initiatives based on business impact, proactively managing low-performing or low-yield partners. Requirements Relevant experience. Ideally, 2+ years of experience in supplier management, account management, partnerships or a similar role within travel or hospitality. Supplier & commercial skills. Experience managing external partners, negotiating commercial terms and driving supplier performance. Analytical mindset. Comfortable working with business and operational metrics, identifying root causes and turning data into actionable improvements. Technical understanding. Familiarity with API integrations and the ability to understand and resolve complex technical issues together with relevant teams. Cross-functional collaboration. Confident working with Technical, Product, Finance, Customer Support and other teams to drive issues and initiatives to resolution. Ownership & prioritisation. Proactive, structured and comfortable managing multiple suppliers and initiatives, prioritising based on business impact. International mindset. Ability to work effectively with partners and stakeholders across different markets and cultural contexts. Benefits We offer you Flexible schedules and opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: link

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Grafana Labs is seeking a Senior Commercial Counsel to join our dedicated, collaborative, and fast-growing legal team. This role will serve as a strategic legal partner to the business, with primary responsibility for leading high-impact, revenue-generating transactions and supporting the Grafana Labs sales organization in structuring, negotiating, and closing complex enterprise on-premises and SaaS commercial agreements. This role will also support broader legal matters, including reviewing and negotiating vendor and marketing agreements, advising on and supporting channel programs, contributing to privacy initiatives, maintaining commercial legal form agreements, and partnering on other cross-functional matters. The successful candidate will be a creative and analytical thinker who is highly detail-oriented and embraces a business-oriented approach. They will have the ability to think strategically and build trusted advisor relationships with internal stakeholders. The ideal candidate brings significant experience leading negotiations of complex, high-value commercial agreements with Fortune 500 and other sophisticated enterprise customers, often on customer paper and within highly regulated industries such as healthcare and financial services. This individual is an exceptional drafter and strategic negotiator with strong business judgment, able to quickly distinguish between material legal risk and negotiable terms. They take a pragmatic, solutions-oriented approach that balances legal protection with commercial objectives, ensuring negotiations remain constructive and deals continue progressing toward closure. The candidate should have a proven track record as a trusted partner to sales, with demonstrated success managing sophisticated counterparties, navigating complex issues, and driving critical revenue-generating transactions through to timely and successful execution. What You’ll Be Doing: Lead strategy, negotiation, and execution of complex, high-value enterprise B2B agreements, including SaaS and on-premises licenses, data processing agreements (GDPR, CCPA), business associate agreements (HIPAA), information security agreements, professional services agreements, channel partner agreements, and other commercial and technology-related contracts. Serve as a strategic partner to sales leadership on deal structuring, risk assessment, and negotiation strategy to accelerate revenue while protecting the business. Partner with cross-functional teams (e.g., finance, security, support, product) to resolve complex commercial and operational issues and support new go-to-market models, pricing structures, and programs. Develop and improve form agreements and negotiation playbooks to drive consistency and scalability. Contribute to the development of workflows and processes that enable the legal team to scale effectively, including contract negotiation, execution, and tracking of contractual obligations. Support global expansion efforts, including go-to-market initiatives, privacy-by-design, and security-by-design programs. Create and deliver training to business teams on legal best practices, effective engagement with legal, and relevant legal and regulatory developments. What Makes You a Great Fit: JD or equivalent U.S. law degree and active bar membership in good standing in at least one U.S. jurisdiction. 8+ years of technology-related commercial legal experience (preferably in the SaaS industry). Demonstrated experience leading complex, high-value enterprise negotiations independently, including with Fortune 500 customers and on customer paper. Strong commercial acumen, with the ability to balance legal risk with business objectives in a fast-paced, high-growth environment. Proven ability to partner effectively with senior stakeholders, including sales leadership and executives. Significant experience with data protection and privacy laws (e.g., GDPR, CCPA), as well as security and compliance frameworks. Excellent drafting, negotiation, and communication skills. Ability to operate independently, manage a high-volume and high-impact workload, and prioritize effectively. Bonus Points For: Familiarity with open-source licensing. Recognition and awards from sales teams for outstanding partnership and support. Compensation & Rewards: In the United States, the OTE (On-Target Earnings) compensation range for this role is $ 230,000 - $275 ,000 Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: New York, NY (HQ); Remote (Canada); San Francisco, CA; Remote (US); Miami, FL; Washington, D.C. Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE The Enterprise CSM, Bill Pay & Procurement Specialist, ensures Ramp’s upmarket customers quickly unlock value from our AP Automation and Procurement products. As part of the Customer Activation team, you’ll guide customers through implementation, configure workflows aligned to their internal processes, and help them operationalize Ramp’s tools to drive efficiency and compliance. In this role, you will help shape Ramp’s Enterprise activation motion for Bill Pay & Procurement and influence the strategy that accelerates customer adoption and business impact. WHAT YOU’LL DO DELIVER HIGH-QUALITY IMPLEMENTATIONS - Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment - Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration DRIVE CUSTOMER ADOPTION & BUSINESS OUTCOMES - Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutions - Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout BE A PRODUCT & WORKFLOW EXPERT - Become deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing - Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds CROSS-FUNCTIONAL PARTNERSHIP & CUSTOMER ADVOCACY - Provide structured feedback and insights to Product to inform roadmap prioritization - Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach WHAT YOU'LL NEED - 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions - Strong project management and time management skills with the ability to keep multiple customers on track simultaneously - Excellent verbal and written communication skills, including the ability to explain complex workflows simply - Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions - Demonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisions - Strong record of meeting or exceeding performance metrics in previous roles - Ability to anticipate customer needs and position product capabilities proactively - Comfort operating in a fast-paced, high-growth environment with evolving processes NICE TO HAVES - Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules) - Background in financial services, Fintech, or SaaS implementations - Experience at a high-growth startup BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, New York, United States About the Role iCapital is looking for a Subscription Document Review Associate to join its Regulatory and Compliance team to review investor subscription materials submitted in relation to investments in private and registered funds. The candidate will be responsible for ensuring completeness and compliance of investor subscription materials with the Investment Company Act of 1940, the Investment Advisers Act of 1940, the Securities Act of 1933, the Exchange Act of 1934, and FINRA Rules. Responsibilities Review, track, and maintain investor subscription materials, including subscription booklets, indexes, and related documentation. Create and maintain Excel spreadsheets and reports tracking investor subscriptions, deadlines, and transaction-related data. Maintain and update rules of engagement for fund sponsors and law firm fund formation departments. Communicate with investment relation teams on ongoing fundraises and investor issues. Draft deficiency comments for investor subscription materials. Qualifications 1-3 years of alternatives experience, preferably with private funds and registered investment advisor experience Experience in fund structuring and formation, reviewing governing documents for alternative and registered funds Experience reviewing governing documents for investors, (i.e. limited liability company agreements and trust agreements) Knowledge of the Investment Company Act of 1940 and Securities Act of 1933 AML and KYC knowledge of regulatory requirements for private fund investors is a plus Excellent verbal communication skills and strong ability for personal interaction Professionalism both client-facing and internally Able to thrive in a fast-paced environment with a continuous learning mindset Self-motivated with robust project management and process development skills JD is a plus Benefits The base salary range for this role is $ 90,000 to $ 115,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: Mississippi About GiveDirectly What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need? Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid. Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question: is this doing more good than giving the money directly to people living in poverty? We’re growing fast, and this is a rare and important moment to join. We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress. How we work Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated: Recipients first. Recipients’ preferences come before those of donors or ourselves. Team next. We optimize for organizational success, not individual success. Be proactively candid. We say what we believe and share information openly. Create positive energy. We aim to be a source of energy for colleagues, not a drain. Think rigorously; act quickly. We reason from first principles, then act rather than debate. Know yourself and grow. We own our imperfections and seek feedback to grow. Accept reality. Propose solutions. We focus on what can change and bring solutions, not just problems. Be productively ambitious. We take risks for step-change impact, not incremental progress. If they describe how you like to work and they energize you, this could be a great fit. Want to learn more? Read and listen: We are one of Time100’s Most Influential Companies of 2026, and our work has been covered by The Economist , NPR , TED , and The Washington Post . We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows. Read our CEO's essay on what that will take. Location: Mississippi, USA For this role, we are looking for candidates based in Mississippi, with a preference being for the delta or central Mississippi regions. About this role The U.S. Program Associate will support implementation for large-scale cash initiatives in the U.S. As a critical member of GiveDirectly’s U.S. programs team, you will support operations, internal coordination, and team processes. You will often be the project point person for community engagement and customer service. You will be expected to support Managers and Senior Managers across multiple projects, and as a result, you must be excited to work in a fast-paced environment and be comfortable managing multiple workstreams at one time. Through this, you will have the opportunity to learn and develop new skills on a fast-growing team. Associates should be able to: Support multiple projects and workstreams simultaneously (multi-task), especially by driving process (e.g. metric tracking, survey design) Over time, own whole components of projects, including but not limited to customer service and/or delivering payments Proactively identify areas for efficiency in projects and team management (e.g. streamlining customer service management) Support community engagement and coordination, including acting as a liaison for partner organizations and community members as appropriate Reports to: US Program Manager Level : Associate Travel Requirement: This role will require regular travel to Rx Kids sites across Mississippi to support in-person activities related to community outreach and program launch. This travel would require a car, driver’s license, and insurance. In addition, there will be travel to New York or elsewhere in the US for team events 2-3 times per year. What you’ll do: This position will primarily support Rx Kids , a universal, unconditional cash allowance program targeted at expectant parents and infants. The program is running in over 60 communities across Michigan and Ohio, and it will now be expanding to Mississippi. This role is expected to work closely with our program partners, including Michigan State University and local community partners. Key responsibilities are described below, please note that the percentages are estimates and they vary across different stages per site: Recipient Experience & Customer Service (55%) Lead customer service, including directly supporting recipients via an email-based help desk and through phone support, with the potential to oversee additional customer service staff or contractors as the program scales Coach applicants through the intake process with a focus on applicants who are experiencing significant barriers Case manage applicant/recipient concerns, adhering to GiveDirectly’s safeguarding and protection policies Meet periodically with recipients in person to build trust and to identify problems or areas for program or process improvements Serve as a trusted resource for recipients, responding to their communications in a timely and professional manner Respond to and resolve one-off recipient issues through communication, data entry, and/or escalation of more serious matters to the appropriate individuals Lead select operational processes, including conducting verification of applications directly and overseeing other verification staff as the program scales Support other field ops processes, including payments and follow-up surveys, and execution across various program stages Direct Program Support (25%) Support a range of operational and project management duties to ensure GiveDirectly’s U.S. projects are executed with excellence and in line with our values, particularly “recipients first” Support whole-team knowledge management and process documentation, refreshing protocol and process docs regularly Work closely with other members of the U.S. team to identify process challenges and propose solutions (e.g. increasing operational efficiency, improving recipient experience) Become an expert in the various tech systems used to support project execution and excellence Track and report operational and efficiency metrics May be responsible for managing other individuals, such as verification support staff Coordinate with internal and external stakeholders, including with tech partners, research partners, and customer service teams Community Engagement (20%) Cultivate and maintain relationships with implementing partners, key community members, and local service organizations Serve as the local program representative and community liaison for Rx Kids, supporting local partners and educating community members of program policies Build knowledge of the community we are working in, and support with identifying existing local resources or services relevant for recipients Organize and attend events, conferences, and similar programs to sensitize communities on program benefits and requirements Collaborate with communication team members to develop and execute on storytelling plans Participate in program evaluation and scoping strategies to improve program operations and enhance recipient satisfaction What you’ll bring: Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve. Fluency in English is required, proficiency in Spanish, Arabic, or Chinese is a plus 2+ years of work or volunteer experience in a role that required project management and people management/coordination Exceptional communication, organizational, and time-management skills Strong customer service instincts, including skilled problem solving, patience, and high emotional intelligence Ability to manage day-to-day operations and propose & implement process improvements Ability to quickly learn and become proficient in new technological platforms Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks Enthusiasm for fast-paced environments, which may lack a pre-defined playbook for success and involve significant “learning by doing” Compensation At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus)  falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles. The base salary for this role is $81,000 USD / annually. Why work at GiveDirectly? At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including: A positive and supportive team with opportunities for advancement A demonstrated commitment to helping all staff develop and grow A competitive salary, including bonus A robust health benefits plan (exact details will vary by country) Unlimited PTO (that we encourage staff to take!) Desk allowance and flexible work location Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here . Venue: We conduct interviews over Google Meet with camera on (unless communicated otherwise). Accessibility: Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview! We’re committed to running an inclusive and accessible application process for all of our open roles. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to careers@givedirectly.org . Working at GiveDirectly GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Flagging for US applicants: We invite you to " Know Your Rights " as an applicant. Commitment to Safeguarding As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme , and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens. These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff. **GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing,  reporting, or responding to any form of abuse or  exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.** Reasonable Accommodations We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs. Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide ! Referrals Know the right person for this role? Please consider referring them . We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!

Location: Remote What you’ll be part of Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster. The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can. About the role: We are seeking an exceptional Senior Client Success Manager to join our Client Success team. This role will report to the Director of Client Success (large market). The Senior Client Success Manager plays a critical role in driving engagement, satisfaction, and retention across a high-volume large market book of business (1,000–4,999 lives). As the primary owner of day-to-day client and broker relationships, this role ensures clients realize ongoing value from Garner while proactively identifying risks and opportunities across the portfolio. By combining strong relationship management with disciplined execution and cross-functional partnership, this role directly impacts client success and long-term retention. Where you will work: Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. Ability to travel up to 25% of the time. What you will do: Own and manage large market client and broker relationships across a high-volume book of business (25-30 accounts), ensuring a consistently high-quality client experience. Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks. Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention. Develop and execute engagement plans aligned to client goals, ensuring timely delivery of all initiatives and commitments. Assume full ownership of all engagement-related KPIs. Manage multiple concurrent client projects with strong attention to detail, maintaining clear timelines, priorities, and deliverables. Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge (Member Services) to meet client needs, triage issues, and achieve engagement goals. Lead client meetings and communications with key stakeholders and broker partners, providing education, insights, and actionable recommendations. Represent the company in virtual and in-person client-facing sessions (up to 25% travel). Develop and deliver high-quality client reports, presentations, and educational sessions. The ideal candidate has: 5+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and NRR; preferably in the healthcare and benefits industry. Demonstrated client management expertise, including ownership of executive relationships and day-to-day account management, as well as navigating complex client and broker stakeholder environments. Exceptional project management and organizational skills, with the ability to manage competing priorities and execute with precision and strong attention to detail. Data-driven mindset, leveraging KPIs and client insights to proactively identify risks, optimize engagement, and drive measurable ROI. Strong executive presence and communication skills (both written and presentation), with a proactive, solutions-oriented approach and a passion for delivering an outstanding client experience in a fast-paced environment. Possesses a proven track record of curiosity and independent problem-solving, both when navigating client challenges and collaborating cross-functionally with internal teams. A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback. This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Compensation Transparency: The salary range for this position is $120,000 - $140,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com . Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com .

Location: Salt Lake City, Utah, United States About the Role The Assistant Vice President, HR Operations for Total Rewards will serve as the People team’s key operational and technology partner for global Total Rewards programs, including benefits, payroll, retirement, compensation, and leaves. Reporting to the Vice President, HR Technology, this role will improve the systems, data, integrations, and processes that support these programs. Partnering closely with Total Rewards colleagues and other HR team members, this role will understand business needs, assess processes, identify requirements and dependencies, and translate these into practical system and operational solutions. The incumbent will also configure and test HR system functionality and oversee related work performed by third-party consultants, vendors, or technology partners. This is a hands-on individual contributor role for someone who combines HR functional knowledge, systems experience, project management, analytical thinking, and a consultative, solution-oriented mindset. Responsibilities Translate Total Rewards program requirements into operational workflows, functional specifications, system configuration, reports, controls, and integration designs, supported by clear documentation. Apply benefits and payroll expertise to assess how requirements affect employee records, eligibility, deductions, payroll results, vendor files, reporting, compliance, integrations, and employee experience. Analyze how evolving requirements affect employee records, eligibility, deductions, payroll results, vendor files, reporting, compliance, and the employee experience. Provide dedicated support for annual and recurring processes, including open enrollment, plan-year configuration, payroll changes, annual limits and rate updates, vendor and carrier implementations, integration changes, and other scheduled projects. Evaluate configuration and enhancement requests by clarifying the business problem, assessing impacts and dependencies, identifying risks, and recommending scalable solutions. Partner with external implementation and support resources while maintaining internal ownership of requirements, design decisions, configuration, testing, and solution quality. Review vendor recommendations critically to ensure proposed solutions address the underlying business need and are appropriate for the broader HR technology environment. Maintain documentation of system configurations, business rules, technical dependencies, decision rationales, and approved changes. Partner with internal and external technical resources and relevant HR subject matter experts to design, test, implement, monitor, and troubleshoot data feeds and system integrations. Develop a detailed understanding of inbound and outbound interfaces, including file layouts, field mappings, transformation rules, timing, dependencies, validation, error handling, reconciliation requirements, and downstream impacts. Conduct root-cause analysis when system, data, payroll, eligibility, or integration issues occur, and lead sustainable corrective actions. Ensure defects are documented, prioritized, resolved, retested, and formally closed. Promote clear ownership and governance for critical data elements, interfaces, operational controls, and issue resolution. Partner with HR stakeholders to understand business objectives, pain points, plan/policy requirements, service expectations, and operational risks. Identify opportunities to eliminate unnecessary steps, reduce manual intervention, strengthen controls, improve service delivery, and automate repeatable work. Support the development of a more resilient HR operating environment that reduces dependency on individual knowledge and third-party resources. Qualifications 7+ or more years of progressive experience in payroll operations, benefits operations, HR business analysis or HR technology Experience implementing and managing Benefits, Payroll, Core HR, Reporting, and related modules within enterprise human capital management platforms such as Ceridian/Dayforce, including enhancements, upgrades, testing, release management, and production support Experience implementing and supporting HR data integrations, especially inbound and outbound carrier feeds Experience supporting annual and recurring HR processes, including open enrollment, plan-year configuration, payroll changes, rate updates, vendor and carrier implementations, and related integration changes Able to explain technical concepts to functional stakeholders and business requirements to technical stakeholders Sound judgment and discretion when working with sensitive payroll, benefits, and organizational data Proficiency with Microsoft Excel and experience working with large datasets to perform reconciliations, audit reports, and data analysis Project management, business analysis, HR, payroll, benefits, or HR technology certification is helpful but not required Experience using automation, workflow, or AI-assisted tools to improve documentation, analysis, controls, reporting, or service delivery, with appropriate human review and validation is preferred Benefits The base salary range for this role is $ 100,000 to $ 125,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: New York, New York, United States About the Role The Assistant Vice President, HR Operations for Total Rewards will serve as the People team’s key operational and technology partner for global Total Rewards programs, including benefits, payroll, retirement, compensation, and leaves. Reporting to the Vice President, HR Technology, this role will improve the systems, data, integrations, and processes that support these programs. Partnering closely with Total Rewards colleagues and other HR team members, this role will understand business needs, assess processes, identify requirements and dependencies, and translate these into practical system and operational solutions. The incumbent will also configure and test HR system functionality and oversee related work performed by third-party consultants, vendors, or technology partners. This is a hands-on individual contributor role for someone who combines HR functional knowledge, systems experience, project management, analytical thinking, and a consultative, solution-oriented mindset. Responsibilities Translate Total Rewards program requirements into operational workflows, functional specifications, system configuration, reports, controls, and integration designs, supported by clear documentation. Apply benefits and payroll expertise to assess how requirements affect employee records, eligibility, deductions, payroll results, vendor files, reporting, compliance, integrations, and employee experience. Analyze how evolving requirements affect employee records, eligibility, deductions, payroll results, vendor files, reporting, compliance, and the employee experience. Provide dedicated support for annual and recurring processes, including open enrollment, plan-year configuration, payroll changes, annual limits and rate updates, vendor and carrier implementations, integration changes, and other scheduled projects. Evaluate configuration and enhancement requests by clarifying the business problem, assessing impacts and dependencies, identifying risks, and recommending scalable solutions. Partner with external implementation and support resources while maintaining internal ownership of requirements, design decisions, configuration, testing, and solution quality. Review vendor recommendations critically to ensure proposed solutions address the underlying business need and are appropriate for the broader HR technology environment. Maintain documentation of system configurations, business rules, technical dependencies, decision rationales, and approved changes. Partner with internal and external technical resources and relevant HR subject matter experts to design, test, implement, monitor, and troubleshoot data feeds and system integrations. Develop a detailed understanding of inbound and outbound interfaces, including file layouts, field mappings, transformation rules, timing, dependencies, validation, error handling, reconciliation requirements, and downstream impacts. Conduct root-cause analysis when system, data, payroll, eligibility, or integration issues occur, and lead sustainable corrective actions. Ensure defects are documented, prioritized, resolved, retested, and formally closed. Promote clear ownership and governance for critical data elements, interfaces, operational controls, and issue resolution. Partner with HR stakeholders to understand business objectives, pain points, plan/policy requirements, service expectations, and operational risks. Identify opportunities to eliminate unnecessary steps, reduce manual intervention, strengthen controls, improve service delivery, and automate repeatable work. Support the development of a more resilient HR operating environment that reduces dependency on individual knowledge and third-party resources. Qualifications 7+ or more years of progressive experience in payroll operations, benefits operations, HR business analysis or HR technology Experience implementing and managing Benefits, Payroll, Core HR, Reporting, and related modules within enterprise human capital management platforms such as Ceridian/Dayforce, including enhancements, upgrades, testing, release management, and production support Experience implementing and supporting HR data integrations, especially inbound and outbound carrier feeds Experience supporting annual and recurring HR processes, including open enrollment, plan-year configuration, payroll changes, rate updates, vendor and carrier implementations, and related integration changes Able to explain technical concepts to functional stakeholders and business requirements to technical stakeholders Sound judgment and discretion when working with sensitive payroll, benefits, and organizational data Proficiency with Microsoft Excel and experience working with large datasets to perform reconciliations, audit reports, and data analysis Project management, business analysis, HR, payroll, benefits, or HR technology certification is helpful but not required Experience using automation, workflow, or AI-assisted tools to improve documentation, analysis, controls, reporting, or service delivery, with appropriate human review and validation is preferred Benefits The base salary range for this role is $ 115,000 to $ 140,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: Greenwich, Connecticut, United States About the Role The Assistant Vice President, HR Operations for Total Rewards will serve as the People team’s key operational and technology partner for global Total Rewards programs, including benefits, payroll, retirement, compensation, and leaves. Reporting to the Vice President, HR Technology, this role will improve the systems, data, integrations, and processes that support these programs. Partnering closely with Total Rewards colleagues and other HR team members, this role will understand business needs, assess processes, identify requirements and dependencies, and translate these into practical system and operational solutions. The incumbent will also configure and test HR system functionality and oversee related work performed by third-party consultants, vendors, or technology partners. This is a hands-on individual contributor role for someone who combines HR functional knowledge, systems experience, project management, analytical thinking, and a consultative, solution-oriented mindset. Responsibilities Translate Total Rewards program requirements into operational workflows, functional specifications, system configuration, reports, controls, and integration designs, supported by clear documentation. Apply benefits and payroll expertise to assess how requirements affect employee records, eligibility, deductions, payroll results, vendor files, reporting, compliance, integrations, and employee experience. Analyze how evolving requirements affect employee records, eligibility, deductions, payroll results, vendor files, reporting, compliance, and the employee experience. Provide dedicated support for annual and recurring processes, including open enrollment, plan-year configuration, payroll changes, annual limits and rate updates, vendor and carrier implementations, integration changes, and other scheduled projects. Evaluate configuration and enhancement requests by clarifying the business problem, assessing impacts and dependencies, identifying risks, and recommending scalable solutions. Partner with external implementation and support resources while maintaining internal ownership of requirements, design decisions, configuration, testing, and solution quality. Review vendor recommendations critically to ensure proposed solutions address the underlying business need and are appropriate for the broader HR technology environment. Maintain documentation of system configurations, business rules, technical dependencies, decision rationales, and approved changes. Partner with internal and external technical resources and relevant HR subject matter experts to design, test, implement, monitor, and troubleshoot data feeds and system integrations. Develop a detailed understanding of inbound and outbound interfaces, including file layouts, field mappings, transformation rules, timing, dependencies, validation, error handling, reconciliation requirements, and downstream impacts. Conduct root-cause analysis when system, data, payroll, eligibility, or integration issues occur, and lead sustainable corrective actions. Ensure defects are documented, prioritized, resolved, retested, and formally closed. Promote clear ownership and governance for critical data elements, interfaces, operational controls, and issue resolution. Partner with HR stakeholders to understand business objectives, pain points, plan/policy requirements, service expectations, and operational risks. Identify opportunities to eliminate unnecessary steps, reduce manual intervention, strengthen controls, improve service delivery, and automate repeatable work. Support the development of a more resilient HR operating environment that reduces dependency on individual knowledge and third-party resources. Qualifications 7+ or more years of progressive experience in payroll operations, benefits operations, HR business analysis or HR technology Experience implementing and managing Benefits, Payroll, Core HR, Reporting, and related modules within enterprise human capital management platforms such as Ceridian/Dayforce, including enhancements, upgrades, testing, release management, and production support Experience implementing and supporting HR data integrations, especially inbound and outbound carrier feeds Experience supporting annual and recurring HR processes, including open enrollment, plan-year configuration, payroll changes, rate updates, vendor and carrier implementations, and related integration changes Able to explain technical concepts to functional stakeholders and business requirements to technical stakeholders Sound judgment and discretion when working with sensitive payroll, benefits, and organizational data Proficiency with Microsoft Excel and experience working with large datasets to perform reconciliations, audit reports, and data analysis Project management, business analysis, HR, payroll, benefits, or HR technology certification is helpful but not required Experience using automation, workflow, or AI-assisted tools to improve documentation, analysis, controls, reporting, or service delivery, with appropriate human review and validation is preferred Benefits The base salary range for this role is $ 115,000 to $ 140,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: United Kingdom; United States Workplace: remote About us   Aave Labs began with a simple question: how do we make financial services like borrowing, saving, and earning more accessible globally?    We built the Aave Protocol, now the world’s largest and most trusted onchain lending market, connecting decentralized finance with individuals, traditional finance, and fintech.   Today, we build trusted, high-quality products that expand access to lending, credit, and savings globally   Our culture   We build trusted products that help people access and discover economic opportunities.   We hold a high bar for quality and craftsmanship. No detail is too small. Trust depends on it.   We’re a global team building products people can actually use, turning complex technology into something simple and reliable.   We stay aligned, move quickly, and think long term, while keeping teams lean and focused on impact.   About the Role We're looking for a Principal iOS Engineer to lead the iOS engineering team and shape the architecture of Aave App. You'll combine hands-on technical depth with day-to-day team leadership to deliver a secure, intuitive consumer savings experience built on blockchain infrastructure. This role owns the technical direction for iOS, from application architecture and engineering standards to wallet security, transaction flows, performance, and release quality. You'll turn product goals into a clear roadmap, guide engineers through complex decisions, and partner closely with design, product, backend, protocol, and security teams. Production experience integrating blockchain functionality into an iOS application is essential for this role. The successful candidate will be able to lead decisions around wallets, private keys, transaction signing, RPC interaction, and onchain state. How you can make an impact: Own and evolve the technical architecture of Aave App on iOS, setting direction that supports rapid product development without compromising security or maintainability Design and ship core blockchain functionality, including wallet creation and connectivity, key management, transaction construction and signing, gas estimation, RPC interaction, onchain reads, and account-abstraction flows Lead the integration of onchain and offchain data across savings, funding, withdrawal, bridge, vault, portfolio, notification, and analytics experiences. Set standards for application architecture, Swift and UIKit code quality, testing, observability, performance, release safety, and incident response Remain hands-on in the codebase, particularly for foundational architecture, security-sensitive functionality, complex integrations, and critical production issues Partner closely with design to deliver precise UI, refined interactions, accessibility, and a cohesive mobile design system Coach and mentor iOS engineers, delegate meaningful ownership, provide clear technical and performance feedback, and contribute to hiring and team development Let's connect if you have: 8+ years building production iOS applications, including experience operating at Principal, Lead, or equivalent level Deep Swift and UIKit expertise, with a strong understanding of iOS architecture, concurrency, networking, navigation, application lifecycle, and native frameworks Hands-on production experience integrating blockchain functionality into an iOS application, including wallets, private keys, transaction signing, RPCs, gas, and onchain transaction lifecycles A track record of setting architectural direction for a complex consumer application Experience leading engineers through ambiguous, high-impact work, raising quality through mentoring and review, and creating clear ownership across a team. Strong judgement around performance, testing strategy, observability, release safety, incident response, and production reliability Proven ability to deliver polished, design-precise consumer experiences and collaborate effectively across product, design, backend, protocol, and security teams Clear communication with technical and non-technical stakeholders, particularly when explaining architecture, risk, priorities, and trade-offs Haven’t quite met all the criteria? Let’s not miss out on the chance to speak. Whilst you might not meet every single requirement, you might bring other, more exciting skills to the companies!   Equal opportunities statement:   Aave Labs celebrates diversity and views each and every team member as a separate individual with their own unique identity. No matter your race, religion, gender, ethnicity, age, disability, sexual orientation or even the wallet you use, we welcome you at Aave Labs. As an equal opportunities employer, we take accountability and believe in everyone's potential to build, create and inspire changes. With a mission to build a diverse workforce, we are proud to foster a working environment in which everyone can feel safe and valued for who they are.

Location: São Paulo, Brazil Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity We are seeking a senior compliance analyst to join our dynamic Brazilian Compliance Team. We are a team of risk-minded problem solvers who advise our local business on the company's regulatory obligations and enterprise risk. The successful candidate will have extensive knowledge and experience in KYC/KYB, CDD/EDD and AML/FT and Sanctions' regulations, particularly within the Brazilian crypto market and the new Central Bank of Brazil regulatory framework. What You’ll Be Doing Draft, maintain and advise on local compliance policies and procedures in accordance with local Brazilian regulations Review escalations from KYC/KYB and CDD/EDD Teams related to customers' onboarding processes and ongoing transaction monitoring Monitor transactions and general customer's activities for potential suspicious behaviour and perform financial crime investigations and reporting when necessary Assist Central Compliance in the strategic design, implementation and oversight of the Global Compliance Program Provide timely guidance to stakeholders such as Product, Engineering and Operations' Teams and act as a point of escalation for complex local compliance issues Conduct compliance risk assessments and create reports for management to evaluate the effectiveness of the local compliance programs Identify and assess process gaps, improve reporting capabilities, and recommend corrective actions in a fast-paced, dynamic environment Stay current with global, regional and jurisdictional emerging trends and regulatory developments in the crypto industry What We Look For In You Bachelor's degree or equivalent practical experience; advanced degrees or certifications in compliance are a plus (PQO-Compliance, ACAMS, ICA, etc.) Proven experience in AML/FT & Sanctions in compliance roles within traditional financial services, fintech companies or crypto exchanges Strong understanding of the Central Bank of Brazil regulatory requirements and compliance challenges with a special emphasis on financial crime prevention Experience overseeing processes, leading KYC/KYB and CDD/EDD initiatives and conducting investigations Excellent analytical, research and due diligence skills with the ability to interpret complex regulations Strong communication and presentation abilities, both oral and written, in Portuguese and English Demonstrated ability to work independently, collaboratively and efficiently in a fast-paced, deadline-driven team environment Solid understanding of the crypto industry and familiarity with global work environments Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events More that we love to tell you along the process! OKX Statement: OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Remote (Global) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. About the Role The Account Manager will be instrumental in helping grow and retain Clipboard's existing markets. Healthcare providers are core to the Clipboard marketplace — the Account Manager is in charge of nurturing and expanding relationships with current users, going deep with those users to understand their needs, and ensuring they're consistently successful on the platform. There's no ceiling to what you can achieve in this role — if you're highly motivated to go above and beyond, a diligent executor, and a strong written/verbal communicator, Clipboard is the place for you to excel. Responsibilities - Managing and growing relationships with an existing portfolio of healthcare providers and dental offices - Clearly articulating the value proposition of the app to current users to drive continued engagement and expansion - Going deep with healthcare providers and dental offices to uncover their evolving needs, understand their challenges, and find ways to genuinely help them succeed on the platform - Establishing credibility and rapport with providers, which includes demonstrating a strong understanding of the app - Being the go-to point of contact for users that need help navigating the app, resolving issues, and getting the most out of the platform - Helping fill new and urgent shifts in your assigned markets Qualifications - Willingness to hustle / lack of fear - Experience texting, emailing, and talking with English-speaking clients and prospects Requirements - Stable high-speed internet connection - A computer workstation (laptop or desktop) - Internationally located (not in US, CA, UK, NZ, or AU) - Availability to work US working hours - Fluency in English speaking and writing Beyond the Basics — What Will Make You Successful - Noticing & Curiosity — You pick up on things others miss and ask "why" more than once because the first answer is rarely the whole story. You dig to understand the root of a problem or situation rather than accepting things at face value, and you're constantly updating your understanding of the customers you serve. - Initiative & Persistence — You have a bias for action. You know that our customers are dealing with real problems today, and you don't wait for perfect information before making a move. You're scrappy and self-reliant, you find ways through obstacles rather than around them, and you bring solutions instead of asking "what should I do?" - Ownership — The buck stops with you, no matter what anyone else did or did not do. You take full responsibility for your results, fix problems when you see them — even outside your immediate area — and put processes in place to make sure those problems don't happen again. - Customer-Centric — You feel your customers' situations genuinely and care about improving their lives, not just hitting a number. Talking to customers and solving their problems isn't a task on your list — it's the job. - Humble — You're low ego and care about getting to the best outcome, not about being right. You readily admit when you don't know something, you actively seek out feedback, and you're always looking to become a better version of yourself. Benefits - Do great work that matters for customers who could really use your help - Competitive pay - Unlimited PTO - Fully Remote Estimated annual compensation: $12,000–$15,600 USD. Each candidate's compensation offer within this range will be based on multiple factors including, but not limited to, relevant education, qualifications, certifications, experience, and geographic location. Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: Poland Workplace: Remote Coder is looking for a Customer Support Engineer to join our dynamic, collaborative team. In this pivotal role, you’ll work hand-in-hand with our Product and Customer Success teams, making a direct and lasting impact on our fast-growing business. As part of a small, agile group, your expertise will be highly visible, helping shape the future of our Customer Support function. We’re looking for someone who thrives in a fast-paced environment built on open communication, continuous learning, and creative problem-solving. You are proactive, detail-oriented, tactful, and endlessly curious about new technologies. With a natural instinct for automation, process improvement, and exceptional customer experiences, you’ll troubleshoot complex issues, deliver timely and effective solutions, and communicate with clarity and empathy. Above all, you’ll be a passionate advocate for our customers by driving satisfaction, fostering success, and elevating the support experience at every touchpoint.   What you’ll do here - Reproduce and debug customer issues by building or using existing test environments and tools - Communicate tactfully with customers - Gather information, provide diagnostic and resolution steps, convey process and product guidance and follow up after issues are resolved - Solve incoming technical support requests in a timely manner, including high-severity urgent cases - Identify and communicate product usage trends, bugs and feature requests - Guide and mentor new team members on processes and procedures - Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls - Document and record all activity with customers in accordance to both internal and external security standards - Help build out the scope of the team by contributing to product documentation, customer knowledge base, and best practices guides - Continuously improve process and tools in collaboration with the team - Periodic on-call rotation for production-down issues   What we’re looking for - 3+ years of customer support engineering experience (or comparable customer-facing technical role), preferably for mission-critical software - 3+ years supporting enterprise-sized companies - 2+ years diagnosing production network connectivity and performance issues - Excellent problem solving, analytical and troubleshooting experience - Experience communicating clearly and effectively, both verbally and in writing - Experience with Terraform - Experience with major cloud platforms, distributed systems, microservices architecture, and containerization (e.g., Kubernetes) - Experience with scripting tool of choice to help automate reproduction environments (e.g., Bash, Python, Ruby) - Ability to read complex code for troubleshooting - Experience with GitHub - Experience with REST APIs and command line tools - Well-organized, excellent work ethics, attention to detail, and ability to learn new technologies quickly - Experience working in a startup environment   Bonus tacos if you have - (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!) - DevOps Engineering, Software Engineering, and/or System Administration experience - Software-defined networking experience (e.g., Tailscale) - Experience supporting engineering teams and associated tooling ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Location: Romania; Brazil; Peru; Sweden; Colombia; Argentina; Cyprus; South Africa; Czech Republic; Hungary; Mexico; Chile; Poland; Bulgaria Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. Our Platform and Core Engineering teams build the systems that make Kraken secure, resilient, and scalable. Their impact isn’t measured by customer-facing features, but by the strength, correctness, and leverage of the foundations they create. These teams power Kraken systems behind the scenes — enabling product teams to move fast while meeting the highest standards for reliability, compliance, and security. Engineers design shared services, internal platforms, and critical infrastructure that support company-wide initiatives. They optimize for safety, scalability, observability, auditability, and operational excellence — often operating in regulated, security-sensitive, and risk-heavy environments where precision matters. We’re looking for engineers with deep systems ownership and an architecture-first mindset — builders who take pride in long-lived services, thrive in complex environments, and are motivated by strengthening the backbone of the crypto ecosystem.   THE OPPORTUNITY - Design and implement robust Rust services and foundational libraries that power Kraken’s core infrastructure, prioritizing correctness, security, and long-term maintainability. - Write reusable, testable, and highly efficient code built for scale, observability, and operational resilience in production environments. - Collaborate on large-scale distributed systems architecture, shaping low-latency, fault-tolerant services that support global trading and internal platforms. - Work alongside hundreds of experienced Rust engineers, contributing to a high-bar engineering culture grounded in ownership, rigor, and craftsmanship.   WHAT YOU BRING - 7+ years of software engineering experience - Experience building and scaling shared systems, internal platforms, and supporting multiple product roadmaps - Proficient in writing network services or asynchronous code in Rust - Have a security-first mindset during system design to ensure robustness - Demonstrate the ability to autonomously debug issues across the stack (OS, network, application) - Apply a solid understanding of distributed systems and technologies, including RPC protocols, Kafka, and Event-Driven Systems, to design scalable solutions - Collaborate effectively with product teams to gather requirements and constraints for designing appropriate systems - Take complete end-to-end ownership of systems and libraries Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice