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Location: London Workplace: OnSite ABOUT US At LangChain, our mission is to enable every company to own its intelligence. We believe agents will transform how companies operate, and we're building the foundation to make that future possible. Our open-source harnesses and LangSmith platform give developers and enterprises the infrastructure to run, improve, and govern agents at scale. We've raised $460M to date, with our most recent funding round valuing the company at $3B, backed by leading investors including Sequoia, Benchmark, IVP, and CapitalG. As we continue to expand our platform and tackle some of the hardest challenges in agent engineering, every team member has the opportunity to make a meaningful impact and help shape both our technology and the future of the industry. More than 7,000 organizations rely on LangSmith, from fast-growing startups to Fortune 500 enterprises, including NVIDIA, Bridgewater, LinkedIn, Workday, and Rippling. We're just getting started on making high-performing agents easier to build and manage at scale. ABOUT THE ROLE We are looking for a Director, EMEA Professional Services to build and lead our services and customer engineering motion across Europe, the Middle East, and Africa. This is a player-coach leadership role at the center of the EMEA go-to-market. You will shape how we engage EMEA customers after the sale and alongside it. You will help Sales position and sell both the subscription and, when it fits, services. You will own staffing and delivery for EMEA engagements. You will also coordinate the wider Customer Engineering team in region, including Enablement Engineers, Activation Specialists, and Account Managers. You will work closely with EMEA GTM leadership and stay aligned with global Professional Services leadership. EMEA should feel like one team with the rest of PS, with the local context it needs to win. Location: London preferred. Open to other EMEA locations with strong overlap with UK and European business hours. Some travel to customers and to our San Francisco and New York offices is expected. WHAT YOU'LL DO - Define EMEA Customer Engineering programs: Partner with EMEA GTM leadership to design and run programs for the region. This includes onboarding, activation, enablement, and services offerings. Adapt global programs to regional needs such as data residency, regulated industries, language, and partner ecosystems. - Support positioning and selling: Support the creation and evolution of standard pre sales assets to support the AEs with positioning Professional Services. Work with Account Executives and Solutions Engineers on deal strategy. Help position the subscription and the right post-sale path for each customer. Join executive conversations when needed. Scope and sell Professional Services when it is the right fit. Review SOWs, estimates, and pricing for EMEA deals. - Own resource management and delivery: Own staffing, capacity planning, and utilization for the EMEA PS team. Match engagements to the right people and practices. Make sure delivery follows PS methodology, including scoping, technical review, documentation, and customer handoff. Review key deliverables, surface risk early, and handle escalations. - Lead and grow the EMEA team: Hire, onboard, coach, and develop Architects, AI Engineers, and Engagement Managers in region. Set clear expectations and give direct feedback. Build a team culture with a high bar for quality and craft. - Coordinate across global Customer Engineering in a matrix model: Provide day-to-day coordination and supervision for EMEA Enablement Engineers, Activation Specialists, and Account Managers. Set shared priorities and make sure customers get a connected journey from activation to enablement to services to expansion. Work with their functional leaders on performance, growth, and standards. - Align with global PS leadership: Keep delivery standards, tooling, pricing, and reporting consistent across regions. Share what works in EMEA. Bring back playbooks, reusable assets, and process improvements from the global team. Contribute to the PS operating rhythm and roadmap. - Run the business: Own EMEA PS bookings, utilization, delivery margin, and customer outcomes. Report on pipeline, capacity, and risk to Customer Engineering and GTM leadership. - Stay close to customers: Remain active in key accounts. Act as the senior escalation point for strategic EMEA customers. Be a credible voice with technical and executive stakeholders. WHAT YOU'LL BRING - You have 10+ years of experience in professional services, solutions engineering, customer engineering, or consulting. At least 4 of those years were in leadership roles. - You have led a services or post-sales team in EMEA. You know the regional market and its regulatory landscape. - You have helped sell technical services alongside a software subscription. You can scope work, price it, and defend it with customers. - You have owned resource management and delivery. You understand utilization, capacity planning, and delivery quality. - You have led through influence in a matrix organization. You can set direction for people who do not report to you. - You are credible with engineers and executives. You can discuss agent architectures, cloud infrastructure, and enterprise AI adoption. - You have built programs from scratch in a fast-moving environment. You do not wait to be told what to do. - You communicate clearly and directly. You work well across time zones with a global team. You exemplify our operating principles - You are motivated to build something great. You hold a high bar for quality, craft, and impact. - You embrace hot takes. You share informed opinions, challenge the status quo, and engage in constructive debate. - You operate with maximum agency. You take ownership, move work forward independently, and help others unblock. - You run to the roar. You lean into hard problems, ambiguity, and fast-moving challenges. NICE TO HAVE - Hands-on experience with AI/ML, LLM applications, or agent frameworks - Experience with SaaS subscriptions, usage-based pricing, and services attach - Experience working with SIs and cloud marketplaces in EMEA - Experience in a high-growth startup or open-source company - Fluency in one or more European languages in addition to English HOW SUCCESS WILL BE MEASURED - EMEA customers have clear programs and a connected post-sale journey. - Services attach rate and bookings grow in the region, with healthy margins. - EMEA PS meets its utilization target over time, with exceptions understood and managed. - Delivery consistently follows PS standards, and material risks surface early. - Matrix partners in Enablement, Activation, and Account Management are aligned on EMEA priorities. - EMEA practices stay consistent with global PS and feed improvements back to it. COMPENSATION AND BENEFITS We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. Actual compensation and offerings will vary based on role, level, and location. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. COMPENSATION PHILOSOPHY: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: Москва SberTech — одна из крупнейших IT-компаний в России. Наш основной заказчик — Сбер, но мы стремимся создавать высоконадежные (99.99) продукты, востребованные на рынке в разных сферах бизнеса. Мы развиваем _Platform V Synapse_ — интеграционную платформу Сбера. Это облачное решение для интеграции и миграции сервисов, обрабатывающее миллионы запросов. Наши продукты являются базовым технологическим слоем для внедрения agentic ai в части всех взаимодействий агентов и служат enabler’ми для AI-трансформации бизнеса. Мы — команда, сочетающая опыт и глубокие знания с активной позицией. Работаем по Agile, используем собственный производственный конвейер. Автоматизированное тестирование и CI/CD — основа нашего процесса разработки. Мы способствуем развитию экосистемы Сбербанка, создавая важные интеграционные элементы. Но не ограничиваемся им – наши продукты широко известны на рынке Российского ПО. Обязанности * проектирование и развитие архитектуры GenAI-решений от прототипа до production, выбор паттернов (prompt-based, RAG, агенты, fine-tuning) * построение LLM-пайплайнов: RAG (chunking, embeddings, reranking), управление контекстом, tool use / function calling * внедрение LLMOps-практик: observability, трассировка, guardrails, тестирование качества * участие в проектировании архитектуры и разработке микросервисов и базовых компонентов платформы (backend, микросервисы, cloudnative) * руководство командой сотрудников, управлением процессом производства ПО: декомпозиция, delivery, code и architecture review, инженерные стандарты, управление качеством * работа с продуктом: анализ потребностей пользователей, полный цикл работы с продуктовыми гипотезами с ИИ-составляющей. Требования * опыт коммерческой разработки от 5 лет: backend, микросервисы, K8s, желательно Golang * опыт управления командой разработки от 2 лет * опыт в AI/ML и GenAI с кейсами вывода решений в ПРОМ * опыт применения паттернов проектирования и принципов построения высоконагруженной микросервисной архитектуры * опыт реализации AI-агентов (LangChain / LangGraph / ReAct / MCP / A2A) * применение практик работы с LLM: ограничения, галлюцинации, context window management. ### Будет плюсом опыт: * проектирования мульти-агентных систем и сложной оркестрации * работы с временными рядами, аномалиями, прогнозированием * работы с Istio Service Mesh, разработки Kubernetes-операторов и сетевых решений * внедрения AI-практик и решений в платформенные инструменты, инфраструктурные решения и PaaS-сервисы. Условия * гибридный формат работы * годовой бонус и ежегодный пересмотр зарплаты * статус аккредитованной ИТ-компании * расширенный ДМС с первого дня и льготное страхование для семьи * корпоративный университет Сбера, внутренняя образовательная платформа, участие в IT-конференциях * 90 дней удаленной работы из любого региона РФ * льготная ипотека в Сбере, подписка Прайм с возможностью совместного использования на трёх близких.

{COMPANY} is looking for a Service Manager to lead field service operations, manage customer support, and improve service delivery.

Location: Jeddah, Saudi Arabia; Riyadh, Saudi Arabia The Service Desk Technician provides first-level and some second-level IT support to users through phone, email, live chat, and walk-in services. The role involves troubleshooting technical issues, resolving user queries, escalating complex problems, and ensuring timely support for both on-site and remote users. Key Responsibilities Respond to IT support requests via telephone, email, live chat, and walk-ins. Provide first-level and basic second-level technical support to users. Troubleshoot and resolve hardware, software, network, and connectivity issues. Support on-site and remote users. Set up new user accounts and perform password resets. Escalate complex technical issues to second-line support teams. Track and follow up on unresolved support requests until closure. Assist with software installation and troubleshooting. Maintain and update service desk records and web pages. Ensure compliance with IT security policies and procedures. Provide 24/7 technical support on a shift basis. Maintain issue logs and report administrative and security concerns. Support the service desk team with daily technical activities. Requirements High School Diploma; a Degree in an IT-related discipline is preferred. Minimum 3 years of experience as an IT Service Desk Analyst or in a similar role. Strong computer and technical troubleshooting skills. Familiarity with Windows, Mac, and Linux operating systems. Knowledge of Wi-Fi, cellular technologies, and general IT troubleshooting. Good customer service and communication skills. Ability to troubleshoot and resolve user technical issues. Good teamwork and problem-solving abilities. Ability to work in a 24/7 shift-based environment.

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

Location: Haifa, Israel About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language. We’ve raised more than €707M in financing from renowned U.S. and European-based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. In 2020, the Financial Times named us Europe’s second fastest-growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you. Wolt is more than just a food and retail delivery operation – we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimize our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way. We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Every one of our product team members has a say in where we are going and what solutions we implement. We work with passion, but we haven't forgotten how to have fun along the way! What you’ll be doing We are looking for a Group Support Service Manager to lead the Courier Support function at our Haifa site. This role will manage Team Leads and be responsible for service quality, operational performance, and the professional development of the teams within the domain. This is a meaningful leadership role that includes leading multiple teams and managers, working closely with local and global stakeholders, and directly influencing both courier experience and site performance. Day-to-day in this role you’ll: Manage, coach, and develop Team Leads within Courier Support. Own team performance across quality, efficiency, and service metrics, including CSAT, HT, SLA, and productivity. Build work plans, identify performance gaps, and lead data-driven improvement initiatives. Implement management routines, performance controls, and feedback practices across managers and teams. Lead performance improvement processes and employee development, while addressing professional and behavioral gaps when needed. Oversee day-to-day operations, task prioritization, and resource allocation based on operational needs. Partner closely with internal stakeholders, including Operations, Quality, Training, Workforce Management, and Global leadership. Lead projects and change initiatives within Courier Support while maintaining high-quality service and performance. Foster a professional, engaged, and growth-oriented work environment for managers and agents. Our humble expectations* Previous experience managing teams or managers in a service, operations, or fast-paced environment. Proven ability to lead performance, analyze data, and build effective work plans. Strong people-management skills, including coaching, giving feedback, developing managers, and leading challenging conversations. High level of ownership, independence, and ability to lead initiatives end to end. Strong prioritization and decision-making skills in a dynamic, fast-paced environment. Excellent interpersonal and stakeholder-management skills. Fluent Hebrew and English. Familiarity with Courier Support or Wolt systems is an advantage. If you are a people-focused leader who can drive change, turn data into action, and deliver results on the ground, we would love to hear from you. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: Dammam, Saudi Arabia; Al Jubail, Saudi Arabia We are seeking a Metallurgy Engineer to join our Mechanical Services Shops. Mechanical Services Shops is responsible for providing rotating and static equipment repair and fabrication of components. Your primary role is to provide materials and metallurgical engineering support for component fabrication, repair, qualification, and failure prevention. You will establish material requirements, evaluate microstructure and properties, select processing routes, resolve degradation mechanisms, and ensure materials are fit for oil and gas service. Key Responsibilities As the successful candidate you will be required to perform the following: · Material Selection & Specification: Select metals, alloys, heat treatments, coatings, and acceptance requirements based on strength, toughness, temperature, corrosion, wear, and manufacturability. · Material Characterization: Plan and interpret metallography, microstructure, hardness, tensile, impact, fracture, corrosion, and coating examinations to confirm material condition. · Fabrication & Repair Support: Provide metallurgical control for casting, forging, welding, cladding, additive manufacturing, machining, heat treatment, and repair qualification. · Failure & Damage Analysis: Investigate cracking, corrosion, erosion, embrittlement, creep, fatigue, wear, overheating, and fabrication defects; identify root cause and recommend corrective action. · Technical Governance: Develop material specifications and test plans, review certificates and deviations, qualify procedures, issue technical reports, and mentor personnel. Requirements You will hold a Bachelor's degree in Metallurgical Engineering, Materials Engineering, or Materials Science from a recognized and approved program; a Master's degree or PhD is preferred. You will have at least 15 years of metallurgical or materials-engineering experience, including a minimum of 8 years supporting industrial manufacturing, repair, or failure analysis. Strong expertise in ferrous and nonferrous metallurgy, phase transformations, heat treatment, welding metallurgy, corrosion, fracture, fatigue, and wear is required. Demonstrated experience with metallography, microstructure evaluation, material characterization, mechanical testing, and failure-analysis reporting is necessary. Ability to translate service conditions and damage mechanisms into material, process, inspection, and acceptance requirements is required. ASM professional materials credentials, AMPP/NACE corrosion training, or equivalent recognized certification is preferred.

Location: Worldwide APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in. If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below. 💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen! If you're interested in this opportunity, click APPLY TO POSITION to proceed. ******************************************************************** Title: Independent Contractor – CPT-11414 Financial Services Appointment Setter/Business Support VA/Senior-Advanced Level (Remote). Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. A Los Angeles-based financial planning practice is seeking an experienced Appointment Setter to conduct outbound calls and schedule qualified prospects for Zoom consultations. The client will provide prospect information, scripts, the calling system, and Calendly availability. The VA's responsibility is to conduct professional outreach, briefly explain the reason for the call, generate interest in reviewing the prospect's retirement accounts, and schedule appointments with the financial professional. This is an appointment-setting position, not a financial advisory or sales-closing role. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor. Scope of Services Contractors will be required to provide services that align with the following client tasks: RESPONSIBILITIES Spend approximately 75% of working hours conducting outbound cold calls using client-provided prospect lists. Work from approved financial-services scripts. Ask prospects when they last reviewed their retirement accounts. Briefly communicate approved reasons for conducting a financial review. Handle basic objections professionally. Schedule qualified prospects through Calendly. Record calling outcomes and follow-up information in spreadsheets. Maintain consistent activity during assigned calling blocks. Participate in client-led script training, role-play, and call practice before conducting live outbound calls. The VA will not be expected to make live calls immediately upon starting and will first be given time to learn and practice the scripts. Learn and properly use the client’s power dialer, including understanding the workflow and required steps when an appointment is scheduled. Track calling activity, appointments scheduled, and prospect follow-up outcomes. Spend approximately 15% of working hours conducting outbound email outreach and follow-up to prospects as directed by the client. Email management and sending will be a secondary responsibility. Meet client-established KPIs and performance expectations for outbound calling and appointment setting. Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing. Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements: Cold calling experience required Appointment-setting experience required Power dialer experience required Financial services, insurance, mortgage, banking, or similar experience preferred Strong spoken English required Experience using scripts while maintaining a conversational tone Experience handling sales objections and difficult prospect conversations preferred Outbound email outreach and follow-up experience preferred Ability to quickly learn and consistently follow client-provided scripts Strong KPI and performance-driven mindset Ability to participate in role-play, accept coaching, and apply feedback before transitioning to live outbound calls Ability to quickly learn and follow the client’s power dialer workflow and appointment-setting process IDEAL CANDIDATE PROFILE Confident and professional on the phone Strong outbound calling background Natural conversational style Comfortable handling objections Persistent without being aggressive Strong appointment-setting ability Comfortable speaking with U.S.-based consumers Reliable and performance-driven Quick learner who can adapt to new scripts, calling systems, and workflows Receptive to client-led training, role-play, and coaching Able to apply feedback quickly and demonstrate proficiency before handling live calls Highly motivated by measurable results and appointment-setting performance Able to manage secondary email outreach responsibilities while maintaining a strong focus on outbound calling APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED Power Dialer Systems – Required 2X System – Preferred / Client Training Available Calendly Excel / Google Sheets CRM-Based Calling Systems – Preferred Email Outreach / Email Management Platforms – Preferred Work Schedule Contracted Hours per Week: 10 Hours/week for the first two weeks (with the potential to increase to 20 hours/week if performance is good) Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing) Daily Working Time:  11:00 AM – 1:00 PM PST Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW. Terms of Engagement Contractors will operate under a Master Services Agreement and a Statement of Work This is not an offer of employment; contractors are not employees of 20four7VA or any client All compensation is processed through 20four7VA according to the terms of the engagement Role Summary & Requirements REQUIRED SERVICE: Business Support REQUESTED EXPERIENCE TIER LEVEL: Senior and Advanced Level Contracted Hours per Week: 10 hours/week for the first two weeks (with the potential to increase to 20 hours/week if performance is good) Daily Working Time:  11:00 AM – 1:00 PM PST Scheduled Working Days: Monday-Friday REPORTING TO/POC: To Be Determined Number of VAs: 1 GENDER PREFERENCE: None LANGUAGES SPOKEN/PREFERENCE: English ACCENT PREFERENCE:  Level A-B (Native or Near-Native English Accent Required) REGION PREFERENCES:  Philippines preferred, but any region is acceptable except Africa and India. What we offer Competitive rates Weekly payments Various open roles are available Free training and upskilling Constant support and guidance A vibrant community always ready to support you And more!

We are hiring Bilingual Patient Services Representatives to join a growing healthcare support team in a fully remote role based in Mexico. In this position, you will serve as an important point of contact for patients and healthcare providers, supporting both inbound patient calls and proactive outbound outreach.

Location: New York, NY, United States WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU Box Consulting is a fast growing team helping customers rapidly deploy, maximize value, and deeply integrate Box into their enterprises. Your proven ability to work creatively and analytically on complex, multi phase engagements with the most strategic of customers will help you build, manage, and scale your team in a highly engaged environment.  Excellent communication, leadership, and management skills enable you to grow the team's professional development while staying highly engaged with customers - an opportunity for your team to learn the depth of your delivery expertise on the job. Box is growing fast. Real fast. Every business in the world is looking to modernize the way they work. As the leader in intelligent content management, Box is the only company that can help enterprises transform how people work together.  Your years of experience with project management and business process design, combined with expert knowledge of internal processes and related systems, empower you to be an influential leader within Box Consulting and more broadly across all of Box. WHAT YOU’LL DO Lead a portfolio of client facing projects with public sector customers from initiation through closeout, using predictive, Agile, or hybrid approaches as appropriate to the engagement. You will work cross-functionally alongside a team of other individual contributors part of the Box Consulting organization (including: technical consultants, solutions architects, education and change management resources) Establish project objectives, scope, deliverables, success measures, and acceptance criteria in alignment with the Statement of Work (SOW) ensuring a successful delivery Manage project resource and budget allocation to ensure on time delivery of project deliverables, artifacts and scope associated with the implementation Provide status reports with utilization, financial, and project progress analysis on projects and activities Maintain active risk, issue, dependency, decision, and action management, escalating to Project Sponsor as required Identify changes to scope, requirements, assumptions, or timelines, and promptly communicate project impact and produce any necessary artifacts such as Change Orders . Engage Box account team and Solution Consultant based on identified backlog Aligns client strategic objectives with Box’s roadmap to drive expansion. Presents value pursued and realized to executive stakeholders Maintain project backlogs and make recommendations for prioritizing ongoing work and strategic initiatives Own and manage project operations in designated Project & Services Automation (PSA) tool, ensuring project plans, status, resourcing, financials, milestones, deliverables, and supporting documentation are accurate, current, and complete. Reconciliation of project records to be completed on monthly and quarterly basis to ensure projects are in proper standing Provide clear, timely project and portfolio reporting to customer stakeholders, Box Consulting leaders, and executive audiences Demonstrate competency in approved AI tools and automation, applying them thoughtfully to implementation Contribute to project management methodology, internal initiatives, and practice development by using AI to streamline productivity, accelerate analysis and reporting, and increase the consistency of project artifacts Manage project requirements and client expectations, navigate difficult conversations, and lead cross-functional teams Be the “true owner” of the project to BC executives and the wider BC org through multiple channels (All Hands, management meetings, email, Slack, etc). WHO YOU ARE We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box. 4+ years of experience in consulting, project management, or the B2B SaaS industry Experience working with Public Sector customers, including federal or state and local government organizations preferred A customer-focused project leader who can work effectively with diverse stakeholders and adapt to different project environments A project leader who is able to “own the customer outcome” and can motivate a team of cross-functional consultants to truly Blow our Customer’s Minds Clearly communicates key project updates to internal and external stakeholders including Executive Leadership Ability to juggle multiple projects (~10) at time with a knack for staying organized and maintaining reliable project records and follow-through An efficiency driver who isn’t afraid to utilize AI to identify and apply approved AI tools and automation to reduce administrative effort, accelerate analysis and reporting, and improve the quality and consistency of project deliverables Able to assess project health, manage financial standing, and maintain scope and timeline alignment with contractual commitments such as an SOW or Change Order Comfortable leading projects using predictive, Agile, or hybrid methods, based on the project context Interested in applying approved AI tools and automation thoughtfully to reduce administrative effort and improve the quality and timeliness of project work Experienced power user of project management tools (e.g. Kantata, SmartSheet, MS Project, etc ), and related tools for communication and productivity (Slack, Google Calendar, etc) Preferred qualifications - Project Management Professional (PMP) certification, Certified Scrum Master (CSM), PRINCE2, PMI-CPMAI, Professional Scrum Master (PSM), or comparable project management or Agile certification Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process. At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply! EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form . Reasonable accommodations may include scheduling adjustments, document dictation and beyond. Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance.  The Fair Chance Ordinance is provided here . Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.  The Fair Chance Ordinance is provided here . For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here . NOTICE OF USE OF AI At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage here . #LI-HYBRID Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks . In accordance with OFCCP compliance, here is the Pay Transparency Provision . New York City Pay Range $125,500 — $140,000 USD

• Communicating with acquirers: collecting terms, handling connections, and aligning these terms internally with the team.

Location: Berat, Albania; Petten, Netherlands; Alkmaar, Netherlands; Amersfoort, Netherlands; Amsterdam, Netherlands; Rotterdam, Netherlands; Schipol, Netherlands; Utrecht, Netherlands; Atlanta, United States; Austin, United States; Boca Raton, United States; Boston, United States; Chicago, United States; Columbus, United States; Dallas, United States; Detroit, United States; Florida City, United States; Houston, United States; Indianapolis, United States; Kansas City, United States; Kirkland, United States; Los Angeles, United States; Miami, United States; Milwaukee, United States; Minneapolis–Saint Paul, United States; New York, United States; Newark, United States; Redmond, United States; Sacramento, United States; San Francisco, United States; San Jose, United States; Seattle, United States; St. Louis, United States; Tampa, United States; Vacaville, United States; Richmond, United States; Toronto, Canada; Birmingham, United Kingdom; London, United Kingdom; Manchester, United Kingdom; Aberdeen, United Kingdom; Wales, United Kingdom; Frankfurt, Germany; Madrid, Spain; Rome, Italy; Bolzano, Italy; Krakow, Poland; Dubai, United Arab Emirates; Dammam, Saudi Arabia; Jeddah, Saudi Arabia; Khobar, Saudi Arabia; Riyadh, Saudi Arabia; Ho Chi Minh, Vietnam; Hà Nội, Vietnam; Singapore; Sydney, Australia; Guadalajara, Mexico; León, Mexico; Mexico City, Mexico; Monterrey, Mexico; Querétaro City, Mexico; Tijuana, Mexico Workplace: remote At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Senior Project Manager to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Responsibilities: Manage banking projects focused on implementing online banking solutions. Lead multiple project teams and manage large-scale programs. Collaborate with senior stakeholders to define long-term program strategies. Plan and facilitate client workshops and project discussions. Identify, assess, and mitigate project and program risks. Manage project changes, minimize disruptions, and adjust plans accordingly. Resolve project issues and ensure successful delivery. Train and coach team members in Scrum and Agile methodologies. Analyze project data to support strategic decisions. Drive process improvements and organizational change. 5–8 years of relevant project management experience. Proven experience in the financial services or banking sector. Experience working in startup or scaleup environments. Strong knowledge of Agile and Scrum methodologies. Experience managing multiple teams, projects, or large programs. Excellent stakeholder management and communication skills. Ability to design and facilitate client workshops. Strong risk management, issue resolution, and change management skills. Proficiency in project management and collaboration tools. Ability to work in fast-paced, ambiguous, and changing environments. Strong leadership, analytical, and problem-solving skills. Agile coaching experience is a plus.

Agile Robots SE is looking for a Robot Service Engineer Data Collection to maintain robots and recording systems, resolve technical issues, and support data-collection operations.

Location: San Francisco, CA; US - Remote; New York, NY; Atlanta, GA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. ABOUT THE FINANCIAL SERVICES TEAM - Our financial services customers span systemically important banks, neobanks committed to building more delightful banking software (1 in 3 of the world's leading banks use Sierra!), insurers that provide protection for life’s most challenging moments, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity. - Our financial services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle - the instant before a family learns whether they are pre-approved for a mortgage; the claustrophobic half hour after someone notices a fraudulent charge; the frustrating experience of losing a card and needing to order a new one. - Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone. WHAT YOU'LL DO - Be the primary partner to your Sales counterparts helping to win deals and grow customers - Go from first discovery to a tailored, working agent in days, not weeks, across prospects and existing customers - Work with every team involved in the decision: CX, IT, security, procurement, and executive sponsors - Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle - Mentor newer SEs and contribute reusable assets for your industry or team - Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases - Go deep on your industry, the patterns, and winning motions to scale your work WHAT YOU'LL BRING - 4-6+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales - Experience in leading the sales process with large Enterprise customers with deal sizes ranging $500-$1M - Past experience in demo building, and presenting, and working with customers or clients in the GTM function - Experience in relationship-building with prospects, including executives and technical leaders - Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience - Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it - Experience growing accounts past initial sale - Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience EVEN BETTER... - Experience translating code, technical logic and user requirements to product and engineering requirements - Selling a technical AI product OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: Remote About HumanSignal Real-world data is the competitive edge in AI. HumanSignal is a human data partner for companies building AI models and products. Our customers ship better AI, faster, because we partner with their researchers from real-world data creation to annotation to delivery. We design and create datasets from scratch, recruit and manage the domain experts who evaluate model output, and run everything through our own platform, Label Studio, the open-source standard for data labeling and evaluation, used by over 1 million practitioners worldwide. We specialize in the operationally complex: real-world data collection, multimodal pipelines, and multi-step workflows. Advanced ML and AI teams use our enterprise platform to run their own data factories, and our services team to extend their reach where in-house capacity runs out. If you want to do work that materially shapes how the next generation of AI products gets built, we'd love to talk. About the Role Services Support Specialists are the dedicated, global point of contact for HumanSignal's contractor population — a workforce-operations function distinct from Enterprise Support. Where Enterprise Support is primarily technical and customer-facing, this role resolves payment, identity/verification, account-access, onboarding, and project-related questions for contractors working across every timezone. Key Responsibilities Own and resolve inbound contractor tickets in Zendesk, including payment/payout issues, identity and KYC verification, account access, and onboarding or assessment blockers. Serve as a contractor's single point of contact, coordinating across teams rather than leaving them to navigate multiple channels on their own. Escalate issues outside Services Support's scope to the appropriate team: Payments/Finance, Verification/Trust, Project Operations, Support Engineering/Engineering, or Safety/Security. Monitor and handle annotator requests within Discord, escalating to the appropriate delivery team resource when needed. Apply P0-P3 severity classification to incoming tickets and follow the corresponding response process. Identify and flag repetitive, low-complexity ticket types (roughly 81% of tickets require two or fewer agent comments) for deterministic self-service or automation. Participate in a quarterly review of ticket volume and coverage against the schedule below. On-Call Responsibilities Acknowledge P0 pages within approximately 15 minutes; unacknowledged pages automatically escalate to that week's secondary on-call responder. On-call is reserved for Critical issues only — for example, a systemic inability to work, widespread payment or verification failures, major production incidents, or credible safety/security concerns. Routine P1-P3 tickets remain queued for the next scheduled shift. Qualifications Experience in a support or operations role, ideally supporting a global or contractor/gig workforce. Comfort working across payment, identity/verification, and account-access issues, with the judgment to know when to resolve directly versus escalate. Clear, professional written communication suited to a global contractor population. Willingness to participate in the rotating P0 on-call schedule. Working proficiency with Zendesk (or a comparable ticketing platform) and Discord. Ability to work independently during off-hours coverage while following documented escalation paths. What Success Looks Like SLA attainment on first response and time-to-resolution, against an initial planning estimate of approximately 15-30 minutes of direct handling time per ticket. P0 pages acknowledged within the target window, with escalations to the secondary responder tracked and rare. Low rate of tickets requiring re-escalation or reopening. Contractors get a single, clear path to resolution rather than moving unassisted between Support, Project teams, Payments, and Verification. A growing share of high-volume, low-complexity ticket types shifted to self-service or automation. At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North America. The base cash compensation range for the United States is $55,000 to $70,000 USD. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.

Location: Remote, Canada GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. About the role As an Intermediate Backend Engineer, you will take backend features and improvements from clarifying the problem through shipping them and following up in production. You will work within a product area, partnering with Product Management, Frontend, Infrastructure, and Security to deliver predictably and contribute to the quality, security, performance, and maintainability of shared backend code and services. You will be trusted to work with minimal guidance, to know when to seek help, and to communicate clearly in a remote, asynchronous environment — with other tenured engineers alongside you to review your work, think through hard problems with you, and help you grow. Why you’ll love this role Ownership: You'll take features from requirements through delivery and follow-up; your code will run on a platform used by millions of users. Learning and Growth : You’ll work alongside your engineering team, who treat code review and design review as a learning loop rather than a gate — one of the fastest ways to grow your engineering judgment. Innovative Culture: You’ll use AI as a genuine part of daily engineering work, developing the judgment to know when to trust it and when not to. Autonomy: You’ll thrive in our remote-first, asynchronous organization, where clear written communication and self-direction are the pillars of success. User-Centric Collaboration: You’ll partner closely with PMs and designers to shape requirements, so you understand why you’re building something, not just what. What you’ll do Own and Ship Features: Design, implement, test, and ship backend features and improvements with minimal guidance, working in Ruby/Rails, Go, or any other modern languages. Build for Production: Write maintainable, secure, observable, and performant code. Design and maintain APIs, background jobs, integrations, and bounded service functionality, and work with data models, migrations, indexes, and query behavior. Test and Review: Add and improve automated coverage — unit, integration, contract, and end-to-end where appropriate — and review others’ code for correctness, maintainability, security, performance, and operational risk. Operate What You Build: Investigate build, test, deployment, and runtime failures at the feature boundary, identify technical debt and propose practical improvements, and take part in on-call or operational support where your team’s ownership model requires it. Leverage AI: Use AI productively in daily work, validate what it produces, and understand where its limitations matter. On Call Support: Take part in on-call or operational support where your team’s ownership model requires it. What you’ll bring Backend Fundamentals: Professional experience building and shipping production backend applications, with strong programming, API, database, testing, debugging, and performance fundamentals. Adaptability: Experience with Ruby/Rails, Go, or any other modern backend language. We value the ability to learn and adapt over mastery of a single language. Feature Ownership: The ability to take a feature from clarification through delivery and follow-up, working independently while seeking input at the right time. Practical Judgment: Sound instincts about security, reliability, performance, maintainability, and operational risk, plus an understanding of modular backend boundaries and the consequences of coupling. Clear Communication: Strong written communication and effective collaboration in a remote, asynchronous environment. AI Fluency: Practical experience with AI coding tools, including the ability to review and correct what they generate. Helpful experience Production Go services, APIs, concurrency, profiling, or gRPC. Docker, Kubernetes, Helm, CI/CD, or cloud deployment. Rust, particularly for systems, security, performance, or platform work. PostgreSQL, schema evolution, caching, queues, messaging, or event-driven workflows. Observability using metrics, logs, traces, dashboards, and alerts. Contributing to a modular monolith, bounded context, shared component, or independently operated service. Remote-Global How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Worldwide We're Looking for You: Join Our Dynamic Team at Veta Virtual! 🚀 💸 Competitive Pay + Monthly Bonuses  |  🌍 100% Remote  |  📞 Phone-Based Customer Service  |  📈 Paid Training & Real Growth 🕘 Schedule: Full-time, Monday to Friday, one 9-hour shift anywhere between 9:00 AM and 9:00 PM Eastern Time. Please only apply if you're available for this schedule. Veta Virtual is hiring a Customer Service Representative to join our own fast-growing call center team. You'll be the friendly, professional voice of the businesses we support — answering their calls with warmth, energy, and polish, so every caller feels valued and heard. If you're outgoing, positive, and love making people's day better over the phone, this role was made for you. 🔑 Your Role: Managing inbound calls professionally for a diverse range of businesses and professionals — becoming the trusted voice of each client. Addressing callers' needs with empathy and professionalism, taking accurate messages and delivering them promptly. Booking appointments with user-friendly scheduling tools and transferring calls efficiently, following established protocols. Building strong relationships with clients by understanding their unique requirements and adapting your approach to each business. Collaborating with the team to continuously improve service quality — and keeping the energy up while you do it. ✅ What You'll Need: 2–3 years of proven experience in a similar role, such as customer service, call center, or phone-based support. Exceptional communication skills with a strong command of English, written and spoken. An outgoing, energetic, and positive personality, with a strong sense of responsibility and commitment to excellence. Quick learning ability and familiarity with AI tools. A minimum typing speed of 50 WPM. A quiet work environment, reliable equipment, and a stable internet connection. Availability for a 9-hour shift between 9:00 AM and 9:00 PM Eastern Time, Monday to Friday. To be considered for this role, you must be currently based in Latin America (LATAM) or Europe. 💼 What We Offer: 🎓 A fully paid training period to help you get started strong. 💸 Competitive pay based on your experience, plus very competitive monthly performance and attendance bonuses. 🌴 20 paid days off per year after the training period. 💻 The flexibility of working from home. 📈 Real growth — almost everyone on our team started as a CSR — with regular reviews and feedback to recognize achievements and support your career. 🤝 A friendly, supportive culture with company-wide and team events that build strong connections. Ready to Apply? We're looking for top performers, so let your vibrant, energetic personality shine. Once you apply, you will be invited to complete a short 2-minute video question as part of our screening process — it's your first chance to show us your energy. Our hiring team may also ask how you live our values: Growth Mindset, Fearless Integrity, Execution Excellence, Compassionate Connection, and Reliability and Trust. We review all applications and get back to you within 1–3 business days. We can't wait to meet you!

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Regional Director, Financial Services Growth, you'll build and lead a new team of Account Executives (both new hires and existing) focused on landing and expanding GitLab's AI-powered DevSecOps platform within the largest banks, capital markets firms, and insurers in the New York area, helping financial institutions plan, build, secure, and ship software faster across the entire software development lifecycle. You'll be responsible for new-logo pipeline, bookings, and revenue, while building strong relationships with prospective and existing customers who rely on GitLab to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. Reporting to the AVP, Financial Services, you'll hire and develop top talent, help define territory and go-to-market strategy for a new growth region, and ensure your team's plans align with GitLab's overall growth goals. What you'll do Recruit, hire, and onboard top sales talent to build a team focused on US Financial Services, while investing time weekly to build and maintain a strong pipeline of potential future hires Lead, coach, and motivate your team to deliver new business, bookings, and revenue results Drive territory and industry planning by analyzing market dynamics, customer needs, and competitive trends to identify and execute on growth opportunities Build and execute a go-to-market motion with Solutions Architects, partners, and Marketing to open new institutions and new lines of business within large enterprises Develop and own accurate sales forecasts, account plans, and growth strategies that align to GitLab's overall revenue goals Establish, track, and report on key performance metrics for the team, and take action to address gaps and improve outcomes Collaborate closely with Marketing, Sales Operations, Deal Desk, and other cross-functional partners to manage pipeline health and deal execution Create a high-performing, inclusive, and positive team culture through regular coaching, clear expectations, and ongoing development Educate and enable your team on GitLab's product, pricing, AI-powered DevSecOps positioning, and key industry and regulatory factors relevant to financial services (such as SOX, PCI DSS, FFIEC, DORA, and third-party risk and model governance requirements) What you'll bring 5-10+ years of front-line enterprise sales leadership in an open source software, DevOps, or similar software-as-a-service environment, with a track record of large new-logo wins Demonstrated success building and developing account-focused sales teams, including hiring, coaching, and performance management Experience selling to large, complex enterprises, ideally financial institutions, with a willingness to "roll up your sleeves" and participate directly in selling activities Proven track record of meeting or exceeding performance objectives (revenue targets, pipeline targets, etc.) Experience building and executing go-to-market strategies for regulated industries, ideally Financial Services, including familiarity with vendor risk, security review, and procurement processes Strong operational rigor and experience running the business Experience working with Cloud and GSI partners to drive business Ability to exercise effective judgment, sensitivity, and creativity as needs change, and to thrive in a fast-paced, build-from-scratch environment Strong relationship-building, negotiation, and presentation skills, including executive-level written and verbal communication and the ability to mentor others Alignment with GitLab's values and a genuine passion for open source, with openness to candidates who bring transferable leadership experience from adjacent software markets Experience in, or a strong appetite for, working in a remote, asynchronous company Based in or near the New York area, with the ability to travel to customer sites and comply with the company's travel policy About the team You'll join our AMER Enterprise Sales organization, leading a new growth region within the US Financial Services vertical as part of a broader, all-remote team that collaborates across time zones using GitLab's asynchronous workflows. This team is responsible for driving new and expansion revenue, partnering closely with Solutions Architects, Marketing, Partners, and Sales Operations to serve financial services customers and grow adoption of GitLab's AI-powered DevSecOps platform. You'll build a team of Account Executives, build a pipeline of future talent, and help shape our go-to-market strategy in a fast-evolving, highly regulated market. For more on how this team works, see our Sales Team Handbook. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $148,000 — $248,400 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .