Location: Makkah, Saudi Arabia; Dubai, United Arab Emirates; New Delhi, India; Cairo, Egypt
Job Summary
We are looking for a Governance Senior Specialist with 3–6 years of experience in governance framework development and implementation. The ideal candidate should have experience with governance structures, decision rights, policies and procedures, committee governance, monitoring, reporting, and action tracking, supported by Microsoft Power BI reporting.
Experience:
3–6 years
Key Responsibilities
Develop and implement governance frameworks.
Establish and maintain governance structures and decision rights.
Support policy and procedure governance.
Support committee-level governance activities.
Monitor and report governance activities.
Track actions and decisions.
Maintain governance documentation.
Engage with stakeholders and prepare dashboards/reports.
Requirements
Relevant Expertise
Governance Framework Development
Governance Structures & Decision Rights
Policy & Procedure Governance
Committee Governance
Governance Monitoring & Reporting
Action & Decision Tracking
Documentation
Microsoft Power BI
Stakeholder Engagement
Preferred Certifications
GRCP, CIA, or other relevant Governance/GRC certification.
seniorMakkah, Saudi Arabia; Dubai, United Arab Emirates; New Delhi, India; Cairo, Egypt
Location: Makkah, Saudi Arabia; Dubai, United Arab Emirates; Cairo, Egypt; New Delhi, India
Job Summary
We are looking for an Enterprise Risk Management Specialist with 3–6 years of experience in enterprise risk management, risk governance, risk assessment, monitoring, and reporting. The ideal candidate should have experience managing risk registers, reviewing controls, engaging stakeholders, and using Microsoft Power BI for reporting and dashboards.
Experience:
3–6 years
Key Responsibilities
Support enterprise risk management and risk governance activities.
Identify, assess, monitor, and report organizational risks.
Develop and maintain risk registers.
Review controls embedded within risk registers.
Prepare risk reports and dashboards using Microsoft Power BI.
Engage with stakeholders across the organization.
Requirements
Relevant Expertise
Enterprise Risk Management
Risk Governance
Risk Identification & Assessment
Risk Register Management
Risk Monitoring & Reporting
Controls Review
Microsoft Power BI
Stakeholder Engagement
Preferred Certifications
CRMP, CRISC, ISO 31000, or equivalent.
Makkah, Saudi Arabia; Dubai, United Arab Emirates; Cairo, Egypt; New Delhi, India
Location: Makkah, Saudi Arabia; Dubai, United Arab Emirates; Cairo, Egypt; New Delhi, India
Job Summary
We are looking for a Compliance Specialist with 3–6 years of experience in compliance management, internal policy compliance, legal and regulatory compliance, assessments, monitoring, and reporting. The candidate should also have experience using Microsoft Power BI for compliance reporting and dashboards.
Experience:
3–6 years
Key Responsibilities
Manage and monitor compliance activities.
Ensure compliance with internal policies and procedures.
Support external legal and regulatory compliance.
Conduct compliance assessments and monitoring.
Prepare compliance reports and dashboards.
Engage with relevant stakeholders.
Requirements
Relevant Expertise
Compliance Management
Internal Policy Compliance
Legal & Regulatory Compliance
Compliance Assessments
Compliance Monitoring
Compliance Reporting
Microsoft Power BI
Stakeholder Engagement
Preferred Certifications
GRCP, CISA, CIA, or equivalent.
Makkah, Saudi Arabia; Dubai, United Arab Emirates; Cairo, Egypt; New Delhi, India
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Location: Saint Thomas, Virgin Islands, U.S.
Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at live.cxg.com and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Must be 18 years or older (21 years or older in the United States).
Current customer of premium and luxury brands.
Not currently under contract with any retail brands, to ensure impartiality.
Punctual, organized, detail-oriented, and reliable.
Observant and passionate about customer experience.
No prior experience is required; we value honest feedback from genuine customers.
Location: Riyadh, Saudi Arabia; Cairo, Egypt; Dubai, United Arab Emirates; New Delhi, India
Job Summary
We are seeking a highly skilled
IBM Watson AIOps / IBM Netcool Operations Insight (NOI) Consultant/Developer
with hands-on experience in designing, customizing, and implementing enterprise event management and AIOps solutions. The ideal candidate will be responsible for developing customized solutions based on customer requirements, implementing automation, and creating Netcool Impact policies to support advanced event correlation and scenario-based event processing.
The successful candidate should possess strong technical expertise in IBM Watson AIOps, Netcool Operations Insight, Netcool Impact, OMNIbus, event integration, and automation, along with excellent problem-solving and customer engagement skills.
Key Responsibilities
Design, develop, and implement IBM Watson AIOps and IBM Netcool Operations Insight (NOI) solutions.
Analyze customer requirements and translate them into scalable technical solutions.
Customize IBM Watson AIOps and NOI components to meet customer-specific operational requirements.
Develop and maintain Netcool Impact policies for:
Event enrichment
Event correlation
Event suppression
Event automation
Scenario-based event processing
Business logic implementation
Create policy-driven workflows to reduce alert noise and improve operational efficiency.
Integrate IBM NOI with monitoring tools and third-party systems using REST APIs, JDBC, SNMP, Webhooks, Kafka, or other supported interfaces.
Configure and customize IBM Netcool OMNIbus ObjectServer and probes.
Develop automation workflows using IBM Watson AIOps Event Manager.
Perform event mapping, event normalization, and event enrichment.
Implement topology-aware event correlation where applicable.
Develop dashboards, reports, and operational views.
Troubleshoot and resolve issues related to IBM Watson AIOps and NOI components.
Optimize system performance and improve event processing efficiency.
Prepare technical documentation, solution designs, implementation guides, and operational runbooks.
Provide technical support during implementation, testing, and production rollout.
Work closely with customers, architects, and support teams throughout the project lifecycle.
Requirements
Required Technical Skills
IBM Technologies
IBM Watson AIOps
IBM Netcool Operations Insight (NOI)
IBM Netcool Impact
IBM Netcool OMNIbus
IBM Event Manager
IBM Agile Service Manager (ASM)
IBM Cloud Pak for AIOps (preferred)
Development Skills
Netcool Impact Policy Development
JavaScript (Impact Policies)
SQL
REST APIs
XML / JSON
Shell Scripting (Linux)
Python (preferred)
Integration Skills
SNMP
Web Services
REST API Integration
JDBC
Kafka
Webhooks
Message Queues
Infrastructure Knowledge
Linux Administration
Red Hat OpenShift
Docker / Kubernetes
Networking Fundamentals
TCP/IP
SSL Certificates
Required Experience
5+ years of experience with IBM Netcool products.
3+ years of experience with IBM Watson AIOps or IBM Cloud Pak for AIOps.
Proven experience developing Netcool Impact policies.
Experience implementing event correlation and event automation solutions.
Experience integrating enterprise monitoring platforms into IBM NOI.
Strong troubleshooting and debugging skills.
Experience working in production support environments.
Experience with customer-facing solution implementation projects.
Preferred Qualifications
IBM Watson AIOps Certification.
IBM Netcool Certification.
Experience with OpenShift and Kubernetes.
Experience integrating ServiceNow, Maximo, or enterprise ITSM platforms.
Knowledge of DevOps, CI/CD, and automation tools.
Familiarity with AI-driven event analytics and anomaly detection.
Soft Skills
Excellent analytical and problem-solving skills.
Strong verbal and written communication.
Ability to work independently and as part of a team.
Customer-focused approach with strong stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment.
Education
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
Equivalent industry experience will also be considered.
Preferred Candidate Profile
The ideal candidate should have deep expertise in IBM Watson AIOps and Netcool technologies, with a proven ability to develop customized solutions and Netcool Impact policies that automate event management, reduce operational noise, and address complex customer requirements. Experience in designing scenario-based event correlation and automation workflows within enterprise environments is highly desirable.
Location: Riyadh, Saudi Arabia; Dubai, United Arab Emirates; Cairo, Egypt; New Delhi, India
Job Summary
We are seeking an experienced
IBM Cognos Analytics Developer
to design, develop, and maintain enterprise reports, dashboards, and analytics solutions using IBM Cognos Analytics. The ideal candidate will have strong expertise in developing complex reports and interactive dashboards based on customer requirements, working with data models and cubes, and integrating Cognos content with IBM Maximo Application Suite (MAS) and 3D Dashboard solutions.
The successful candidate will be responsible for delivering high-quality business intelligence solutions that enable data-driven decision-making through advanced reporting, analytics, and visualization.
Key Responsibilities
Gather and analyze business requirements from customers and translate them into reporting and analytics solutions.
Design, develop, and maintain complex operational, analytical, and executive reports using IBM Cognos Analytics.
Develop interactive dashboards, KPI scorecards, and self-service analytics to meet customer requirements.
Design and implement drill-down, drill-through, and parameterized reports.
Develop and maintain multidimensional data models, Framework Manager models, and data modules.
Design, build, and optimize OLAP cubes and data cubes for high-performance analytics and reporting.
Develop advanced calculations, metrics, prompts, filters, and custom expressions.
Integrate IBM Cognos Analytics with IBM Maximo Application Suite (MAS), enterprise databases, and third-party applications.
Support the development and integration of Cognos reports and dashboards with IBM Maximo 3D Dashboard capabilities and visualization solutions.
Optimize report performance and troubleshoot complex reporting issues.
Ensure data accuracy, consistency, and governance across reporting solutions.
Develop reusable reporting templates and dashboard components.
Collaborate with business users, solution architects, and technical teams throughout the project lifecycle.
Prepare technical documentation, user guides, and knowledge transfer materials.
Provide production support, enhancements, and performance tuning for Cognos environments.
Requirements
Required Technical Skills
IBM Technologies
IBM Cognos Analytics
IBM Cognos Report Studio / Reporting
IBM Cognos Dashboard
IBM Framework Manager
IBM Cognos Data Modules
IBM Cognos Event Studio (preferred)
IBM Cognos Administration
Reporting & Analytics
Complex Report Development
Executive Dashboards
KPI Dashboards
Drill-through Reports
Scheduled Reports
Bursting Reports
Data Visualization
Analytical Reporting
Data & Database Skills
SQL (Advanced)
Data Modeling
OLAP Cubes
Data Cubes
Star Schema and Snowflake Schema
ETL concepts
Performance Tuning
Database Experience
IBM Db2
Oracle
Microsoft SQL Server
PostgreSQL
Other enterprise relational databases
Integration Skills
REST APIs
JDBC/ODBC
IBM Maximo Application Suite (MAS)
TNCP Performance Dashbaord.
3D Dashboard Integration
Enterprise data integration concepts
Required Experience
5+ years of hands-on experience with IBM Cognos Analytics.
Proven experience developing complex reports and dashboards for enterprise customers.
Strong experience with Framework Manager and metadata modeling.
Experience designing and maintaining OLAP/data cubes for analytical reporting.
Experience integrating Cognos with enterprise applications, including IBM Maximo Application Suite.
Strong SQL development and query optimization skills.
Experience with performance tuning of reports and dashboards.
Ability to translate business requirements into scalable reporting solutions.
Preferred Qualifications
IBM Cognos Analytics Certification.
Experience with IBM Maximo Application Suite (MAS).
Experience developing dashboards for IBM Maximo Monitor or IBM Maximo Visual Inspection.
Knowledge of data warehousing and business intelligence best practices.
Experience with OpenShift and cloud-based deployments.
Familiarity with Python or scripting for automation is an advantage.
Soft Skills
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
Ability to interact directly with customers and gather reporting requirements.
Strong documentation and solution design capabilities.
Ability to work independently and collaboratively in cross-functional teams.
Customer-focused mindset with the ability to deliver high-quality analytics solutions within project timelines.
Education
Bachelor's degree in Computer Science, Information Technology, Engineering, Data Analytics, or a related field.
Equivalent professional experience will also be considered.
Preferred Candidate Profile
The ideal candidate should have extensive experience in IBM Cognos Analytics, with the ability to develop sophisticated reports, dashboards, and analytical solutions tailored to customer requirements. The candidate should be proficient in building and optimizing data models and cubes, integrating Cognos with IBM Maximo Application Suite and 3D Dashboard environments, and delivering scalable, high-performance business intelligence solutions that support operational and executive decision-making.
Location: Aberdeen, United Kingdom
We are?
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects.
For over 50 years, we’ve been energizing our clients across the world with unrivalled expertise, equipment, and technology that supports the entire asset life-cycle – offshore and on land.
We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions.
Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline and subsea, process, and valves – all designed to help our clients optimize performance, enhance reliability, and improve efficiency.
With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way.
The Role and Responsibilities
A permanent opportunity has arisen within our Lifting Solutions department for a Crane Mechanic to work
offshore
on a
3/3
rotational basis. You will be tasked with carrying out first line maintenance up to and including 12 monthly Planned Maintenance Routines and ensuring Crane integrity is maintained to current legislative, corporate and manufacturers recommendations. Other main duties and responsibilities will include;
Ensuring crane availability is attained to client specification
Carrying out planned maintenance routines ensuring spares & resources are planned and organised in a timely manner
Carry out maintenance repairs to offshore cranes
Carry out maintenance and repairs in accordance with safe systems of work
Identify tools and materials to complete job scope
Attend client maintenance update meetings, providing updates on current open work orders
It would be expected that a safe and comprehensive shift handover is conducted and recorded. You must also have a good understanding of the Management of Change process and be able to identify and initiate change management events on the job.
The Requirements
It is essential that you hold an NVQ Level 3 Mechanical Certificate or a recognised apprenticeship. Other client specific training will be required. You will hold valid UK offshore certificates. Previous Mechanical experience is also essential. It is preferred that you have previous experience working with cranes on or offshore. You will have the ability to work on your own initiative and have the ability to troubleshoot.
Diversity & Inclusion
EnerMech is dedicated to fostering a diverse and inclusive organisation. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities.
Location: Thuwal, Saudi Arabia
The Site Manager represents the Client on-site and oversees renovation activities to ensure safe, timely, and quality delivery in accordance with approved drawings, specifications, project requirements, and HSE standards. The role coordinates contractors and multidisciplinary stakeholders, monitors project progress, resolves site issues, and ensures the successful completion and handover of renovated housing units.
Key Responsibilities
Act as the Client’s primary representative at the project site and coordinate with the PMC, contractors, designers, operations, and end users.
Monitor renovation progress, contractor performance, schedules, resources, and site constraints.
Coordinate civil, architectural, electrical, mechanical, and other construction activities.
Ensure compliance with approved drawings, specifications, method statements, quality standards, and HSE requirements.
Identify and resolve technical issues, risks, delays, and site coordination challenges.
Lead site coordination meetings, track action items, and review contractor progress reports.
Coordinate inspections, snagging, testing and commissioning, defect closure, and final handover.
Liaise with operations and facilities management to confirm housing unit readiness.
Provide regular management reports on progress, risks, delays, and required decisions.
Qualifications and Experience
Bachelor’s degree in Civil Engineering, Architecture, Construction Management, or a related discipline.
Minimum 10 years of construction and site-management experience.
Proven experience in housing renovation, residential refurbishment, or building construction.
Experience managing multidisciplinary contractors and coordinating site activities.
Strong knowledge of health, safety, environmental, and quality requirements.
Project or construction management certification preferred; relevant professional registration where required.
Key Competencies
Site leadership and stakeholder management.
Construction planning, coordination, and problem-solving.
Quality assurance and HSE compliance.
Reporting, communication, and decision-making.
Location: Jeddah, Saudi Arabia
Eram Talent, a division of ERAM Group, is seeking a skilled Quality Document Controller to join our team in the Oil & Energy industry. As an independent Talent Acquisition Consultancy, Eram Talent is dedicated to providing outstanding recruitment solutions that satisfy the needs of our clients. With a global reach and network, we specialize in attracting high-potential professionals with sophisticated skills from various industries, including Oil & Gas, Petroleum, Infrastructure, Energy, Water, Transportation, Science & Technology, and Health Care.
As a Quality Document Controller, to represent the Client in managing and controlling project documents, correspondence, records, and submissions, ensuring that accurate and current information is properly received, reviewed, distributed, stored, and available throughout the housing renovation project. Coordinate document workflows between the Client, PMC, designers, contractors, operations team, and other stakeholders.
Requirements
Bachelor’s degree or diploma in Business Administration,
Information Management, Engineering, or a related discipline.
Document-control or records-management experiences certification
is preferred.
Relevant training in electronic document-management systems is an
advantage.
Minimum 7 years of document-control experience in construction or
engineering projects.
Previous experience with a Client organization, PMC, or engineering
consultant is preferred.
Experience in housing renovation, refurbishment, or building
projects is an advantage.
Experience with technical submittals, correspondence, as-built
drawings, O&M manuals, and project handover documentation.
Experience using document-management platforms such as Aconex,
Procore, SharePoint, or similar systems.
Location: Jakarta, Indonesia; Kuala Lumpur, Malaysia
Eram Talent, a division of Eram Group, provides human resources, industrial projects, and maintenance services solutions across a wide range of sectors, including oil and gas, petrochemicals, power, infrastructure, water, mining, healthcare, and IT. With a strong presence across complex industrial environments, the company supports clients with specialized expertise that helps keep critical operations safe, reliable, and efficient.
This role focuses on providing process-engineering support to the power generation block, with an emphasis on equipment performance, thermodynamic analysis, operational troubleshooting, and plant optimization. You will contribute to the safe and efficient operation of utility systems by working closely with operations and technical teams to evaluate performance trends, investigate deviations, and support improvement initiatives across key power-generation assets.
If selected, the work location would be onsite at
Saudi Arabia.
Responsibilities
Monitor and evaluate Power Generation Block equipment performance daily using process data analysis, efficiency calculations, heat-rate assessments, KPI tracking, and dashboard updates.
Perform engineering calculations, thermodynamic assessments, equipment evaluations, and technical studies to identify efficiency losses and improvement opportunities.
Assess heat exchangers, steam-turbine-generator condensers, HRSGs, and cooling systems for heat transfer, fouling, and thermal efficiency.
Support diagnostic programs for gas and steam turbines, review monthly performance reports, coordinate with OEMs, and develop corrective actions.
Investigate process deviations, operational upsets, efficiency losses, and equipment performance issues.
Provide daily process-engineering support to Operations, recommend corrective actions, optimize operating parameters, and review SOPs and EOPs.
Support mechanical integrity programs and evaluate process impacts on equipment health.
Conduct feasibility and improvement studies covering plant efficiency, reliability, steam-cycle performance, water consumption, and emissions.
Support plant modifications, MOC activities, design notices, risk assessments, root-cause analyses, and commissioning.
Prepare technical reports, performance summaries, recommendations, operating guidelines, and unit trip reports within 24 hours of an upset.
Requirements
Strong understanding of IGCC power-generation processes, P&IDs, PFDs, and H&MBs, including syngas-fired gas turbines, HRSGs, steam turbines, steam-cycle systems, and power-block interfaces with gasification complexes.
Advanced understanding of power-block equipment and steam-cycle systems, with the ability to evaluate equipment performance, heat rate, efficiency, and thermal losses using sound engineering principles and performance-analysis techniques.
Ability to perform heat-and-mass balance calculations, energy accounting, process-performance evaluations, troubleshooting, root-cause analysis, and performance-gap investigations.
Knowledge of mechanical integrity, asset management, process safety, Management of Change, HAZOP methodology, risk assessment, environmental compliance requirements, and plant operating procedures.
Proficiency with process simulation, thermodynamic modeling, and performance-analysis tools such as Aspen Plus, Aspen Plus Dynamics, Aspen HYSYS, GateCycle, or equivalent.
Strong capability in process-data analysis using DCS, PI Historian, and performance-monitoring systems to evaluate plant performance and identify operational deviations.
At least 7 years of relevant experience in power generation plants, combined-cycle systems, steam systems, boilers, turbines, power distribution, or energy efficiency.
Bachelor’s degree in Mechanical Engineering, Process Engineering, or a related field.
Experience in petrochemical, refining, gas processing, chemical manufacturing, gasification, fertilizer, power generation, or large industrial utility operations.
Professional proficiency in English and effective communication skills for technical reporting and team collaboration.
A PE certificate is a plus.
Location: Jakarta, Indonesia; Kuala Lumpur, Malaysia
Eram Talent, an ISO 9001:2015-certified division of Eram Group, delivers human resources, industrial projects, and maintenance services across a broad range of sectors, including oil and gas, petrochemicals, power, infrastructure, water, mining, healthcare, and IT. Within the oil and energy space, the company supports complex industrial operations with practical engineering expertise and a strong focus on quality, safety, and project delivery.
This role offers the opportunity to contribute to technically demanding energy projects where strong process engineering judgment can make a measurable impact. As a Process Design Engineer, you will support the development and improvement of plant systems, working across engineering disciplines to help shape efficient, safe, and reliable process solutions for industrial facilities.
If selected, the work location would be onsite at
Saudi Arabia
.
Responsibilities
Develop process designs, simulations, and engineering studies for energy projects.
Deliver FEED and detailed engineering packages for plant modifications.
Lead HAZOP reviews and ensure compliance with safety requirements.
Identify debottlenecking opportunities across brownfield and greenfield facilities.
Coordinate multidisciplinary teams throughout project planning and execution.
Requirements
Required Qualifications
Bachelor’s degree in Chemical Engineering, Process Engineering, or a related field.
7+ years of experience in process engineering or plant operations, including hands-on work in process design and process simulation.
Experience leading or participating in HAZOP reviews and delivering FEED and detailed engineering packages.
Track record of identifying or executing debottlenecking initiatives across brownfield and greenfield projects.
Proficiency with data analysis and process simulation software such as Aspen Plus and HYSYS.
Strong knowledge of gasification processes, power production, and related technologies, along with safety and environmental regulations such as OSHA and EPA standards.
Experience with process optimization methodologies, including Six Sigma and lean manufacturing.
Experience managing projects across planning, budgeting, and execution.
Experience leading multidisciplinary teams, preparing engineering reports, and coordinating effectively with cross-functional stakeholders.
Preferred Qualifications
Master’s degree in Engineering or Management.
Experience in industries such as petrochemical, refining, gas processing, chemical manufacturing, gasification facilities, fertilizer plants, power generation plants, or large industrial utility operations.
Holding a Six Sigma, Lean Manufacturing, or PMP certification.
Location: Jakarta, Indonesia; Kuala Lumpur, Malaysia
Eram Talent, an ISO 9001:2015-certified division of Eram Group, delivers human resources, industrial projects, and maintenance services across a broad range of sectors, including oil and gas, petrochemicals, power, infrastructure, water, mining, healthcare, and IT. Within the oil and energy space, the company supports complex industrial operations with practical engineering expertise and a strong focus on quality, safety, and project delivery.
This role offers the opportunity to contribute to technically demanding energy projects where strong process engineering judgment can make a measurable impact. As a Process Design Engineer, you will support the development and improvement of plant systems, working across engineering disciplines to help shape efficient, safe, and reliable process solutions for industrial facilities.
If selected, the work location would be onsite at
Saudi Arabia
.
Responsibilities
Develop process designs, simulations, and engineering studies for energy projects.
Deliver FEED and detailed engineering packages for plant modifications.
Lead HAZOP reviews and ensure compliance with safety requirements.
Identify debottlenecking opportunities across brownfield and greenfield facilities.
Coordinate multidisciplinary teams throughout project planning and execution.
Requirements
Required Qualifications
Bachelor’s degree in Chemical Engineering, Process Engineering, or a related field.
7+ years of experience in process engineering or plant operations, including hands-on work in process design and process simulation.
Experience leading or participating in HAZOP reviews and delivering FEED and detailed engineering packages.
Track record of identifying or executing debottlenecking initiatives across brownfield and greenfield projects.
Proficiency with data analysis and process simulation software such as Aspen Plus and HYSYS.
Strong knowledge of gasification processes, power production, and related technologies, along with safety and environmental regulations such as OSHA and EPA standards.
Experience with process optimization methodologies, including Six Sigma and lean manufacturing.
Experience managing projects across planning, budgeting, and execution.
Experience leading multidisciplinary teams, preparing engineering reports, and coordinating effectively with cross-functional stakeholders.
Preferred Qualifications
Master’s degree in Engineering or Management.
Experience in industries such as petrochemical, refining, gas processing, chemical manufacturing, gasification facilities, fertilizer plants, power generation plants, or large industrial utility operations.
Holding a Six Sigma, Lean Manufacturing, or PMP certification.
Location: Remote, Canada; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As an Ecosystem Operations Specialist, you'll help turn GitLab's Ecosystem go-to-market strategy into reliable day-to-day execution. You'll be a trusted operational resource and first point of contact for sellers, Ecosystem Sales Managers, partners, and cross-functional teams, supporting partner business from account setup and deal registration through quoting, ordering, and post-sales operational support. You'll resolve standard issues, improve processes and data quality, and route commercial, policy, finance, legal, and systems decisions to the right owners so Ecosystem Sales Managers can focus on partner strategy, pipeline creation, and deal progression.
What you'll do
Execute partner-sourced and partner-influenced workflows, including intake, account and opportunity setup or linking, deal registrations, cloud co-sell referrals, validation, routing, approval follow-up, and standard issue resolution.
Process partner quote requests against documented pricing and program requirements, receive purchase orders, and prepare opportunities for closure with Sales, Deal Desk, Billing, and Finance. Support marketplace and two-tier transactions involving distributors, resellers, and cloud providers.
Guide partners, distributors, sellers, and Ecosystem Sales Managers through operational questions, including attribution, program compliance, and post-sales support. Identify and route exceptions requiring commercial, policy, contractual, pricing, payment, or systems decisions to the appropriate owner.
Execute and improve partner program workflows, including onboarding, not-for-resale licensing, certifications, rebates, Professional Services Partner eligibility, Letters of Authorization, and channel price files. Collaborate with Programs and policy owners on required notifications, documentation, and compliance reporting.
Monitor Salesforce and partner-management data for missing links, incorrect ownership, incomplete attribution, failed synchronization, and recurring defects. Support month-end close, recurring data controls, and ad hoc reporting tied to projects and company objectives and key results.
Build and present dashboards and business updates on backlog, aging, turnaround time, approvals, pipeline, attribution, data quality, compliance, and process health. Share trends, risks, blockers, and recommended actions in regional and global partner team meetings.
Investigate recurring friction and manual work, document root causes and operational requirements, test process or system changes, and support automation and scalable self-service improvements.
Maintain process documentation, how-to guides, and best practices, and deliver office hours, operational training, and communications when processes or systems change.
What you'll bring
Relevant experience in partner operations, sales operations, deal desk, order management, finance operations, or a similar revenue operations environment, including direct support for sales or partner sales teams, distributors, and partners, along with an interest in GitLab and open source software.
Experience with enterprise quote-to-cash processes and configure, price, quote tools or other commercial systems in a channel or partner context.
Experience with Salesforce and partner-management systems or portals.
Strong analytical skills, including advanced spreadsheets, dashboard building in Salesforce or business intelligence tools such as Tableau, and turning data into clear recommendations.
Hands-on experience using generative artificial intelligence (AI) tools to improve operational productivity, quality, or scale, including writing effective prompts, judging when outputs need human review, and sharing useful approaches with others.
Strong problem-solving skills, attention to detail, and the ability to prioritize requests, investigate issues, identify exceptions, and escalate decisions to the appropriate owner, along with experience contributing to process improvement and automation.
Clear written and verbal communication, including explaining operational requirements to technical and non-technical audiences, documenting processes, creating enablement materials, and collaborating across Sales, Ecosystem, Programs, Deal Desk, Finance, Legal, Billing, and Systems.
Preferred experience includes Impartner or similar tools, SQL, or Snowflake.
About the team
The Ecosystem team supports GitLab's partner go-to-market strategy. In this role, you'll work with Ecosystem Sales Managers, global distributors, partners, sellers, and cross-functional teams to keep partner operations moving and make process health visible. We focus on accurate transactions, reliable partner data, consistent program execution, and reducing operational friction so our Ecosystem Sales Managers can focus on partner strategy and field engagement.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$86,400
—
$146,400 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: United States
Workplace: Remote
Coder's Revenue Enablement team is building out onboarding and ramp for every customer-facing function — SDR, AE, SE, CSM, and FDE. We're looking for a Sales Onboarding Program Manager who can own that curriculum end to end: designing, running, and continuously improving how new hires ramp from day one to full productivity.
This isn't a single-audience onboarding role. You'll build ramp programs that flex across distinct functions with different skill requirements — commercial, technical, and delivery — while keeping a consistent bar for what "ready" looks like across all of them. You'll work closely with our technical enablement and sales performance functions to make sure ramp content stays current with product, methodology, and process as the company scales.
WHAT YOU'LL DO
- Design and own the onboarding curriculum and certification framework for new hires across AE, SE, CSM, and FDE roles
- Build structured ramp timelines (30/60/90-day plans) with clear milestones, checkpoints, and certification gates for each function
- Partner with technical enablement, sales performance, and functional leaders to keep ramp content aligned with current product, methodology (e.g., MEDDPIC, deal qualification frameworks), and sales/delivery process
- Track and report on ramp metrics — time-to-productivity, certification completion, early performance indicators — and use that data to iterate on the program
- Coordinate logistics and scheduling for cohort-based onboarding (live sessions, shadowing, certification exercises)
- Build and maintain a scalable content/documentation system so onboarding materials stay current as the team grows and product evolves
- Gather feedback from new hires and their managers to continuously refine the program
- Serve as the primary point of contact for new hires during their ramp period
WHAT WE’RE LOOKING FOR
- 4+ years in program management, enablement, or L&D, ideally in a B2B SaaS or technical sales environment
- Demonstrated ability to build structured, repeatable programs from scratch — not just run existing ones
- Strong project management instincts: you default to milestones, checklists, and metrics rather than ad hoc coordination
- Comfort designing curriculum for both commercial and technical audiences, or a fast learner's willingness to get conversant in technical sales motions
- Excellent written communication — you'll be creating a lot of the source material new hires learn from
- Experience partnering cross-functionally with sales, product, and marketing
ABOUT CODER
Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com.
INTERVIEW PROCESS
We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.
AI USE DURING THE INTERVIEW PROCESS
As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process.
Not permitted: Using AI assistance during conversational interviews.
Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.
OUR USE OF AI IN HIRING
We use AI tools to help manage our recruitment process efficiently and fairly. Specifically:
- Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.
- Granola takes notes during our interview calls so our team can focus on the conversation with you.
All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models.
In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf.
If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.
CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER
We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
Location: Remote
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
As a Partner Enablement Program Manager, you'll build and run the ElevenLabs partner academy for systems integrators, hyperscalers and technology partners. You'll create curricula across sales, pre-sales and technical implementation, starting with ElevenAgents and expanding across ElevenCreative and ElevenAPI. You'll work closely with our regional Forward Deployed Engineers, who bring the technical expertise and set the technical quality bar. Your mission is to grow the program to 10,000+ certified partner professionals by the end of 2027, and to make the ElevenLabs certification a credential the tech ecosystem respects.
As a Partner Enablement Program Manager, you can expect to:
- Build curricula for partner sellers, pre-sales and implementation engineers: courses, hands-on labs and assessments.
- Turn expert knowledge from our FDEs, sales and product teams into a world-class online academy.
- Run the certification program end to end, from submissions and review workflows to certificates, with FDEs making the technical call.
- Scale the program through automation, from automated agent review to bots and emails that support learners.
- Deliver training online and in person, including sales and technical sessions at our partner hackathons.
- Run program administration: the learning platform, partner onboarding tracks, reporting and learner feedback.
REQUIREMENTS
We're looking for an enablement builder who is comfortable with both commercial and technical topics. You don't need to be the deepest expert in the room, but you need enough depth to work with senior engineers and sellers as subject matter experts and turn their knowledge into great learning. You'll thrive with us if you:
- Are passionate about AI, technology and ElevenLabs products.
- Have built enablement or training programs at scale for partners, sellers or technical teams.
- Learn technical products quickly and can explain them to both technical and commercial audiences.
- Can run a program end to end: learning platforms, timelines, stakeholders and reporting.
- Can lead a session or workshop in front of sellers and engineers.
- Have strong instructional design skills: you can turn expert content into clear courses, labs and assessments.
- Enjoy turning repeat work into automations, tools and agents.
- Have excellent communication skills and can adapt your message to different audiences.
Bonus:
- Experience as a forward deployed engineer, solutions engineer or in professional services for a frontier AI product.
- Hands-on experience building LLM applications or voice and chat agents, and reviewing whether they are ready for production.
- Familiarity with Python or TypeScript, APIs, webhooks and common integration patterns.
- Telephony experience, such as SIP, Twilio or contact center platforms.
- Experience at a systems integrator, hyperscaler or technology partner.
- Experience with learning platforms such as WorkRamp.
- Proficient in Spanish or Portuguese.
GROWTH POTENTIAL
We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth. Here are some of the career paths you can expect after excelling in this role:
- Leading a partner enablement team as the academy grows.
- Moving into partner program leadership or Solutions Engineering.
LOCATION
This role is remote-first, so it can be executed from anywhere in North America, with the ability to operate in Americas timezones required. If you prefer, you can work from our offices in New York or San Francisco.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
As the Global Onboarding & Enablement Operations Program Manager at ElevenLabs, you’ll help keep our global GTM onboarding and enablement programmes running smoothly as we grow. You’ll lead the day-to-day delivery of onboarding, making sure every new GTM hire gets a consistent, engaging start, while building the structure and processes that help the wider Enablement team work more effectively and scale its impact.
You’ll bring structure to how we plan, deliver and measure enablement, from tracking OKRs and roadmaps to coordinating the enablement calendar, launches and certifications. You’ll also help keep the team aligned on priorities, manage cross-functional dependencies and use reporting to understand what’s working and where we can improve. Working closely with the Sales Enablement lead and partners across GTM, RevOps, Product Marketing and People, you’ll help turn priorities into well-run programmes that meet the needs of the business.
This role is a great fit for someone who enjoys bringing order to complex projects, delivering engaging training and finding practical, creative ways to solve problems.
- Own GTM onboarding: Manage onboarding cohorts end to end, from scheduling and communications to facilitating live sessions, coordinating speakers and gathering feedback. Ensure new hires across regions have a consistent, engaging experience.
- Develop and maintain learning content: Create training materials and e-learning modules, and keep existing content across WorkRamp and Enablement OS accurate, relevant and easy to navigate. Work with subject matter experts to turn complex topics into practical learning experiences.
- Coordinate certifications and enablement launches: Own the launch and certification calendar, keeping new programmes, certifications and learning initiatives moving and tracking milestones, completion and follow-up actions.
- Measure programme performance: Maintain dashboards and reporting on onboarding, certifications, ramp metrics and team OKRs. Use the data to highlight progress, identify gaps and help the team understand where to focus.
- Own Enablement operations: Run OKR and roadmap tracking, the enablement calendar, and the team’s operating rhythms (planning, check-ins and reviews). Track dependencies across RevOps, Product Marketing, People and Product, flag risks early, and keep clear ownership, timelines and follow-through on every workstream.
- Support major enablement events: Help plan and deliver events such as Sales Kick-Off (SKO), including session coordination, timelines and the run of show.
REQUIREMENTS
- Experience running onboarding, training or enablement programmes in a fast-moving GTM, sales or commercial environment.
- Strong facilitation and presentation skills, with the confidence to lead live sessions, engage different audiences and make complex topics clear and actionable.
- Experience developing training materials and e-learning content that help people understand and apply new skills.
- Experience building and running team operations, such as OKR and roadmap tracking, and operating rhythms, with the ability to coordinate dependencies across teams and keep many stakeholders aligned..
- Experience building or maintaining dashboards, trackers and reporting processes, with the ability to use data to measure progress and inform decisions.
- Familiarity with learning management systems (LMS), such as WorkRamp, and an understanding of how to manage learning content and track completion.
- A strong passion for using AI tools and agents, with hands-on experience applying them to automate repetitive tasks, improve processes and find smarter ways to work.
- A creative, curious approach to problem-solving, with the initiative to question existing ways of working and explore better solutions.
Bonus
- Experience supporting a company-wide event, such as Sales Kick-Off.
- Experience working at a high-growth technology or AI company.
- Familiarity with Salesforce, Gong or other GTM reporting tools.
GROWTH POTENTIAL
We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth. Here are some of the career paths you can expect after excelling in this role:
- Leading Enablement operations and onboarding as the team and the number of regions grow.
- Moving into a broader Revenue Operations, program management or enablement strategy role.
LOCATION
This role is remote-first and ideally based on the East Coast of the US. The ability to operate in US Eastern (GMT-5, GMT-4) timezones is required. If you prefer, you can work from our office in New York.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: San Francisco; Washington D.C.; New York City
Workplace: Hybrid
We're hiring a Legal Response Specialist on Perplexity's Support team to handle legal and other sensitive tickets. You'll help Legal answer routine requests for information and support Governance, Risk & Compliance, or GRC, on privacy and security requests.
You'll review cases, write responses, and follow up until the work is done. Support Engineering owns the routing and safeguards that keep these tickets from being missed, answered by AI, or automatically closed.
RESPONSIBILITIES
- Monitor designated Support and Legal channels, assess urgency, and route requests for human review. Promptly escalate government, court, law enforcement, and legal-threat requests according to approved procedures.
- Respond to routine requests using Legal-approved templates and guidance. Escalate matters requiring legal interpretation or disclosure of user information.
- Answer routine requests for information under Legal's guidance. Gather account history and draft responses for matters that need review.
- Help GRC process data subject requests and meet deadlines. Follow approved identity-verification and data-handling procedures.
- Coordinate security questionnaires and data protection agreements, with Legal and GRC responsible for substantive review and approval.
- Track each case through completion, including after handoffs. Record decisions, follow up on deadlines, and confirm the work is done before closing.
- Work with Support Engineering to test routing, AI bypass rules, auto-close protections, and alerts. Investigate missed cases and verify fixes.
- Keep approved replies and handoff instructions current with Legal and GRC. Arrange backup coverage so cases keep moving when you're out.
- Handle other sensitive support escalations. Report backlog, response times, overdue cases, and recurring problems to Support, Legal, and GRC.
REQUIREMENTS
- 5+ years in support, trust and safety, legal or privacy operations, or compliance, ideally at a technology company.
- Experience handling legal, privacy, or law enforcement requests.
- Working knowledge of GDPR, CCPA, and data subject requests.
- Judgment about when to involve Legal or GRC, and care with confidential and privileged information.
- Clear writing, including in sensitive customer conversations.
- Ability to manage competing deadlines and follow through without reminders.
- Experience improving support processes with technical teams, including automation and AI safeguards.
NICE TO HAVE
- Experience with Intercom, Decagon, Linear, or Kodex.
- Paralegal, privacy, or compliance experience or certification.
- Experience with security questionnaires, SOC 2, ISO 27001, or HIPAA.
- Familiarity with AI products or data tools for case reviews.
Location: Home Based - Americas; Home based - EMEA; Office Based - London, UK
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1400+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
Our business opportunity is significant; we can deliver both infrastructure and business applications to the enterprise market. As companies refresh their data centers, our goal is to be the platform for cloud and apps. As they re-architect their business applications to embrace open source, our goal is to deliver the majority of their databases, analytics, messaging, publishing, identity, security, workflow... everything that is open source. We are committed to do that at the most efficient price points possible to drive down the total cost of IT, but this is nevertheless a significant global market, and our ambition is to be counted among the most valued software suppliers to the Global 10,000.
We are seeking a highly analytical and strategic Financial Planning & Analysis (FP&A) Manager to lead a regional team in our financial forecasting, budgeting, and corporate performance tracking initiatives. In this role, you will bridge the gap between financial data and executive decision-making, aligned with the company roadmap. You will manage a talented team of analysts, build robust financial models, and provide actionable insights directly to senior leadership and department heads to drive sustainable growth.
Location:
This is a remote role, in AMER or EMEA time zones.
What your day will look like
Develop executive reporting dashboards and documents including Board reporting, monthly financial results and other management presentations
Analyse & Report monthly results, leading indicators and KPIs to support monthly forecasting and annual plan attainment
Provide commercial analysis, develop growth targets, and evaluate strategic initiatives
Work with product managers to produce, aggregate, and distribute both market insights and competitive intelligence
Manage financial models, including budgeting, forecasting, and long range planning
Drive improvements in data analysis, and determine the appropriate processes, methodologies, and modeling techniques to deliver insights.
Partner with Accounting and Investor Relations to support month end close, flux review processes, and financial reporting
Drive multi-functional change projects designed to enhance systems, processes, and data accuracy
Play a key role in preparation of critical public financial documents to support an IPO process, including supporting the production of investor materials and public filings
What we are looking for in you
An exceptional academic track record
Have operated in a high growth, multi currency/geography technology business with a mixed go-to-market motion
Strong problem-solving and analytical abilities
Highest ethical standards, integrity, authenticity, credibility, and character
Curiosity and willingness to work on a wide range of projects
Proficiency in spreadsheets, financial modeling, and BI tools
Understanding of core accounting principles
Professional written and spoken English
Passionate, thoughtful, and self-motivated
Result-oriented, with a personal drive to meet and exceed commitments
Ability to travel up to 4 times per year, for company events up to two weeks long
Additional skills that you might also bring
MBA or equivalent combination of professional certifications and experience
Previous experience as a subject matter expert in Financial Planning & Analysis
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
География найма не уточнена
Riyadh, Saudi Arabia; Cairo, Egypt; Dubai, United Arab Emirates; New Delhi, India
Riyadh, Saudi Arabia; Dubai, United Arab Emirates; Cairo, Egypt; New Delhi, India
Aberdeen, United Kingdom; We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities
Jakarta, Indonesia; Kuala Lumpur, Malaysia
Jakarta, Indonesia; Kuala Lumpur, Malaysia
Jakarta, Indonesia; Kuala Lumpur, Malaysia
УдалённоRemote, Canada; Remote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
УдалённоUnited States
УдалённоThis role is remote-first, so it can be executed from anywhere in North America, with the ability to operate in Americas timezones required
УдалённоThe ability to operate in US Eastern (GMT-5, GMT-4) timezones is required
ГибридSan Francisco; Washington D.C.; New York City
This is a remote role, in AMER or EMEA time zones; Home based - EMEA
Все вакансии в одном месте - страница 12 · Job Hunters