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Location: Ubon Ratchathani, Thailand Turn your passion for luxury into a career opportunity! Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: Choose your assignments - align your missions with your personal preferences and profile. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. Observe carefully - check the ambiance, service quality, and overall customer experience. Provide honest feedback - use our platform to share your observations through questionnaires. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live . On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers. Benefits This is a freelance , project-based position Flexible working hours Compensation for Non-Purchase Evaluations: Earn a fee based on mission complexity. Compensation for Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.

Location: Calgary, Canada; Banff, Canada; Anthracite, Canada; Bankhead, Canada; Harvie Heights, Canada; Chestermere, Canada Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. • Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: 1. Choose your assignments - align your missions with your personal preferences and profile. 2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. 3. Observe carefully - check the ambiance, service quality, and overall customer experience. 4. Provide honest feedback - use our platform to share your observations through questionnaires. Perks of the Role: • Collaborate with iconic brands across industries. • Flexible assignments tailored to your interests. • Compensation for your time and input, with the potential for reimbursement on purchases. • A user-friendly platform for managing missions and feedback. How to Join the CXG Community: 1. Register: sign up at live.cxg.com and confirm your email. 2. Complete your profile: fill out your details to 100% and get verified. 3. Get certified: pass the General Certification to access missions. 4. Apply for missions: explore assignments with brands that excite you. 5. Start evaluating: begin making a difference in the luxury market. Compensation: • Non-Purchase Evaluations: Earn a fee based on mission complexity. • Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years or older (21 years or older in the United States). Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.

Location: United States The Opportunity Flosum is looking for a visionary Salesforce Technical Business Analyst who lives and breathes the Salesforce ecosystem and wants to shape the future of how the world's largest enterprises build, secure, and scale on Salesforce. This is not a maintenance role. You will own the product roadmap for the only 100% Salesforce-native DevSecOps, Data Protection, and Security platform trusted by Fortune 100 companies, global brands like Hilton, Cargill, Barry Callebaut, Cushman & Wakefield, and AARP. You will work directly with the CEO and engineering leadership to define and ship products that create entirely new categories within the Salesforce ecosystem. We are at an inflection point. AI-driven DevOps (powered by Agentforce), agent-aware governance, zero-trust security orchestration, and intelligent data lifecycle management are transforming the Salesforce landscape. We need a product leader who sees around corners, understands where this space is heading, and has the conviction and execution chops to get us there first. About Flosum Flosum is the only enterprise-grade DevOps, Data Backup & Archive, Trust Center, and Data Seeding platform built 100% native on the Salesforce platform. As a Salesforce Summit Partner and the only native solution certified by Salesforce, we operate within the Salesforce trust boundary, which means zero data exposure, no third-party cloud processing, and full compliance with Salesforce security standards. Our customers are among the most demanding in the world: Fortune 500 enterprises in regulated industries (financial services, healthcare, government, life sciences) who require SOX compliance, zero-trust architecture, and audit-grade governance. We compete against Copado, Gearset, AutoRABIT, and Salto, and we win because our native architecture delivers security, speed, and extensibility that external tools simply cannot match. We recently integrated Salesforce Agentforce into our platform, making Flosum the first and only Salesforce-native AI DevOps solution. This is just the beginning of what we plan to build. What You Will Own Product Vision & Strategy Define and drive the multi-year product roadmap across Flosum's five product lines: DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps for Veeva. Identify whitespace opportunities in the Salesforce ecosystem where Flosum can create new categories or capture market share from competitors. Translate deep Salesforce platform knowledge (metadata architecture, deployment models, Agentforce, Data Cloud, multi-org environments) into product capabilities that enterprise customers will pay premium prices for. Stay ahead of Salesforce's own product direction (three releases per year) and position Flosum to capitalize on every platform shift. AI & Innovation Lead the next wave of AI-powered DevOps capabilities built on Agentforce, including intelligent deployment agents, AI-driven code review, automated security scanning, and predictive release management. Define how Flosum's extensibility platform enables customers to build custom AI-driven workflows within Salesforce's trust boundary. Pioneer agent-aware governance: preparing Salesforce governance frameworks for autonomous systems and AI agents. Customer & Market Insight Engage directly with Fortune 500 customers and prospects to deeply understand their pain points around Salesforce development, security, compliance, and data management. Translate complex enterprise requirements (SOX, zero-trust, multi-org, regulated industries) into elegant product solutions. Partner with Sales and Customer Success to influence deal strategy, conduct product demos for strategic accounts, and close competitive evaluations. Execution & Delivery Write detailed product requirements, user stories, and acceptance criteria. You do the work, not just delegate it. Partner with engineering to deliver on aggressive timelines. Own sprint planning, backlog prioritization, and release coordination. Define and track product KPIs: adoption, activation, expansion, NPS, competitive win rates. Requirements Who You Are We are looking for a missionary, not a mercenary. Someone who takes genuine ownership of outcomes, thinks independently, and is driven by a need to build something that matters, not just advance their career. 7+ years of product management experience in B2B SaaS, with at least 3 years focused on the Salesforce ecosystem or Salesforce-adjacent platforms. Deep technical understanding of the Salesforce platform: metadata-driven architecture, deployment pipelines, sandboxes, packaging, security models, Apex, Lightning, and the ISV partner ecosystem. Proven track record of shipping products that enterprise customers (Fortune 500, regulated industries) adopted and paid for. Not features; products. Experience with DevOps, CI/CD, release management, or security/compliance tooling is strongly preferred. You understand the competitive landscape: Copado, Gearset, AutoRABIT, Salto, and native Salesforce DX. You know where each is strong and where they are vulnerable. Strong perspective on how AI/ML (especially Salesforce Agentforce, Einstein, Data Cloud) will reshape the Salesforce development and governance landscape. Hands-on executor. You write PRDs, you talk to customers, you review wireframes, you sit in sprint reviews. You do not manage from a distance. Exceptional communication skills. You can present a product vision to a C-suite audience and write a technical specification for an engineering team in the same day. Intellectual curiosity and a bias toward action. When you see a problem, you solve it. When you don't know something, you go learn it. What Will Make You Exceptional in This Role You have experience building products in the Salesforce AppExchange ecosystem, ideally as an ISV or within a Salesforce-native product company. You have worked at the intersection of DevOps and security/compliance in regulated industries. You have led product-led growth initiatives within an enterprise product, designing self-serve onboarding, in-product conversion, and expansion mechanics. You have a point of view on the future of AI in Salesforce DevOps and can articulate a 3-year vision for how autonomous agents will change how enterprises build on Salesforce. You have experience going head-to-head against well-funded competitors and winning through product superiority rather than just marketing spend. What We Expect in the First 12 Months First 90 Days: Learn and Diagnose Achieve deep fluency in Flosum's five product lines and their technical architecture. Conduct 25+ customer and prospect interviews to build a firsthand understanding of enterprise pain points. Complete a competitive audit with specific, actionable recommendations on where Flosum should invest to win. Deliver your first product roadmap refresh with clear prioritization rationale. Months 3-6: Ship and Win Own and deliver at least one major product release that directly addresses a competitive gap or customer-requested capability. Establish a product-led feedback loop between Sales, CS, and Engineering that accelerates deal velocity and reduces churn. Define the next generation of Flosum's AI capabilities and present a detailed execution plan. Months 6-12: Scale and Lead Drive measurable improvement in competitive win rates against Copado and Gearset. Launch at least one net-new product capability that opens a new revenue stream or market segment. Establish Flosum as a thought leader in AI-driven Salesforce DevOps through content, speaking, and ecosystem engagement. Benefits Why Flosum Category-defining opportunity: You will shape the future of how enterprises build on Salesforce. This is not incremental; it is transformational. Direct CEO partnership: You will work shoulder-to-shoulder with a founder who is deeply technical, product-obsessed, and committed to building the best platform in the Salesforce ecosystem. Fortune 100 customer base: Your product decisions will directly impact how the world's largest and most complex organizations operate. AI inflection point: Agentforce and autonomous agents are rewriting the rules. Flosum is the first native platform to integrate these capabilities. You will define what comes next. Missionary culture: We hire people who want to make a dent, not pad a resume. If you are looking for a place where your work matters and your ideas are heard, this is it. Compensation & Benefits Competitive base salary + performance bonus Equity participation Comprehensive benefits (health, dental, vision, 401k) Hybrid flexibility (San Ramon, CA HQ) or remote for exceptional candidates Direct access to Salesforce ecosystem events, conferences (Dreamforce, TrailblazerDX), and customer engagements If you live in San Ramon, CA this can be a Hybrid position, but we're open to fully remote in other locations.

Location: Ukraine The Opportunity Flosum is looking for a visionary Salesforce Technical Business Analyst who lives and breathes the Salesforce ecosystem and wants to shape the future of how the world's largest enterprises build, secure, and scale on Salesforce. This is not a maintenance role. You will own the product roadmap for the only 100% Salesforce-native DevSecOps, Data Protection, and Security platform trusted by Fortune 100 companies, global brands like Hilton, Cargill, Barry Callebaut, Cushman & Wakefield, and AARP. You will work directly with the CEO and engineering leadership to define and ship products that create entirely new categories within the Salesforce ecosystem. We are at an inflection point. AI-driven DevOps (powered by Agentforce), agent-aware governance, zero-trust security orchestration, and intelligent data lifecycle management are transforming the Salesforce landscape. We need a product leader who sees around corners, understands where this space is heading, and has the conviction and execution chops to get us there first. About Flosum Flosum is the only enterprise-grade DevOps, Data Backup & Archive, Trust Center, and Data Seeding platform built 100% native on the Salesforce platform. As a Salesforce Summit Partner and the only native solution certified by Salesforce, we operate within the Salesforce trust boundary, which means zero data exposure, no third-party cloud processing, and full compliance with Salesforce security standards. Our customers are among the most demanding in the world: Fortune 500 enterprises in regulated industries (financial services, healthcare, government, life sciences) who require SOX compliance, zero-trust architecture, and audit-grade governance. We compete against Copado, Gearset, AutoRABIT, and Salto, and we win because our native architecture delivers security, speed, and extensibility that external tools simply cannot match. We recently integrated Salesforce Agentforce into our platform, making Flosum the first and only Salesforce-native AI DevOps solution. This is just the beginning of what we plan to build. What You Will Own Product Vision & Strategy Define and drive the multi-year product roadmap across Flosum's five product lines: DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps for Veeva. Identify whitespace opportunities in the Salesforce ecosystem where Flosum can create new categories or capture market share from competitors. Translate deep Salesforce platform knowledge (metadata architecture, deployment models, Agentforce, Data Cloud, multi-org environments) into product capabilities that enterprise customers will pay premium prices for. Stay ahead of Salesforce's own product direction (three releases per year) and position Flosum to capitalize on every platform shift. AI & Innovation Lead the next wave of AI-powered DevOps capabilities built on Agentforce, including intelligent deployment agents, AI-driven code review, automated security scanning, and predictive release management. Define how Flosum's extensibility platform enables customers to build custom AI-driven workflows within Salesforce's trust boundary. Pioneer agent-aware governance: preparing Salesforce governance frameworks for autonomous systems and AI agents. Customer & Market Insight Engage directly with Fortune 500 customers and prospects to deeply understand their pain points around Salesforce development, security, compliance, and data management. Translate complex enterprise requirements (SOX, zero-trust, multi-org, regulated industries) into elegant product solutions. Partner with Sales and Customer Success to influence deal strategy, conduct product demos for strategic accounts, and close competitive evaluations. Execution & Delivery Write detailed product requirements, user stories, and acceptance criteria. You do the work, not just delegate it. Partner with engineering to deliver on aggressive timelines. Own sprint planning, backlog prioritization, and release coordination. Define and track product KPIs: adoption, activation, expansion, NPS, competitive win rates. Requirements Who You Are We are looking for a missionary, not a mercenary. Someone who takes genuine ownership of outcomes, thinks independently, and is driven by a need to build something that matters, not just advance their career. 7+ years of product management experience in B2B SaaS, with at least 3 years focused on the Salesforce ecosystem or Salesforce-adjacent platforms. Deep technical understanding of the Salesforce platform: metadata-driven architecture, deployment pipelines, sandboxes, packaging, security models, Apex, Lightning, and the ISV partner ecosystem. Proven track record of shipping products that enterprise customers (Fortune 500, regulated industries) adopted and paid for. Not features; products. Experience with DevOps, CI/CD, release management, or security/compliance tooling is strongly preferred. You understand the competitive landscape: Copado, Gearset, AutoRABIT, Salto, and native Salesforce DX. You know where each is strong and where they are vulnerable. Strong perspective on how AI/ML (especially Salesforce Agentforce, Einstein, Data Cloud) will reshape the Salesforce development and governance landscape. Hands-on executor. You write PRDs, you talk to customers, you review wireframes, you sit in sprint reviews. You do not manage from a distance. Exceptional communication skills. You can present a product vision to a C-suite audience and write a technical specification for an engineering team in the same day. Intellectual curiosity and a bias toward action. When you see a problem, you solve it. When you don't know something, you go learn it. What Will Make You Exceptional in This Role You have experience building products in the Salesforce AppExchange ecosystem, ideally as an ISV or within a Salesforce-native product company. You have worked at the intersection of DevOps and security/compliance in regulated industries. You have led product-led growth initiatives within an enterprise product, designing self-serve onboarding, in-product conversion, and expansion mechanics. You have a point of view on the future of AI in Salesforce DevOps and can articulate a 3-year vision for how autonomous agents will change how enterprises build on Salesforce. You have experience going head-to-head against well-funded competitors and winning through product superiority rather than just marketing spend. What We Expect in the First 12 Months First 90 Days: Learn and Diagnose Achieve deep fluency in Flosum's five product lines and their technical architecture. Conduct 25+ customer and prospect interviews to build a firsthand understanding of enterprise pain points. Complete a competitive audit with specific, actionable recommendations on where Flosum should invest to win. Deliver your first product roadmap refresh with clear prioritization rationale. Months 3-6: Ship and Win Own and deliver at least one major product release that directly addresses a competitive gap or customer-requested capability. Establish a product-led feedback loop between Sales, CS, and Engineering that accelerates deal velocity and reduces churn. Define the next generation of Flosum's AI capabilities and present a detailed execution plan. Months 6-12: Scale and Lead Drive measurable improvement in competitive win rates against Copado and Gearset. Launch at least one net-new product capability that opens a new revenue stream or market segment. Establish Flosum as a thought leader in AI-driven Salesforce DevOps through content, speaking, and ecosystem engagement. Benefits Why Flosum Category-defining opportunity: You will shape the future of how enterprises build on Salesforce. This is not incremental; it is transformational. Direct CEO partnership: You will work shoulder-to-shoulder with a founder who is deeply technical, product-obsessed, and committed to building the best platform in the Salesforce ecosystem. Fortune 100 customer base: Your product decisions will directly impact how the world's largest and most complex organizations operate. AI inflection point: Agentforce and autonomous agents are rewriting the rules. Flosum is the first native platform to integrate these capabilities. You will define what comes next. Missionary culture: We hire people who want to make a dent, not pad a resume. If you are looking for a place where your work matters and your ideas are heard, this is it. Compensation & Benefits Competitive base salary + performance bonus Equity participation Comprehensive benefits (health, dental, vision, 401k) Hybrid flexibility (San Ramon, CA HQ) or remote for exceptional candidates Direct access to Salesforce ecosystem events, conferences (Dreamforce, TrailblazerDX), and customer engagements If you live in San Ramon, CA this can be a Hybrid position, but we're open to fully remote in other locations.

Задачи: — провести аудит текущих рекламных каналов и всей воронки; — определить реальный CAC каждого источника; — найти источники/кампании, которые нужно отключить, переработать или масштабировать; — проверить потенциал существующих каналов; — предложить новые источники привлечения клиентов с понятной гипотезой и экономикой; — найти точки потерь между рекламой, лидом, продажей и оплатой; — сформировать конкретный план тестов на ближайшие 1–3 месяца; — помочь приблизиться к устойчивому CAC 15–20 тыс. ₽ при объёме от 30 договоров в месяц. Требования: — опыт работы с B2C-услугами с чеком 100–300+ тыс. ₽; — подтверждённый опыт достижения CAC оплаченного договора до 20–25 тыс. ₽ при объёме от 25–30 договоров в месяц; — особенно интересен опыт в банкротстве физических лиц, юридических, финансовых и других сложных B2C-услугах; — готовность подтвердить кейсы live-демонстрацией системы аналитики (Roistat, Calltouch, amoCRM, Битрикс24 или аналог); — отказ от кейсов с только скриншотами и презентациями. Условия: — работа с действующей компанией с собственным отделом продаж и стабильным объёмом сделок; — текущий рекламный бюджет около 600 000 ₽/мес.; — целевой объём 30–35+ новых договоров в месяц; — средний чек услуги около 200 000 ₽; — целевой CAC маркетинга 15–20 тыс. ₽ за заключённый и оплаченный договор; — наличие накопленной статистики и сквозной аналитики Roistat; — возможность анализа всей воронки от источника до денег. В отклике требуется предоставить: 1. Кратко релевантный опыт; 2. Нишу и средний чек лучшего сопоставимого проекта; 3. Рекламный бюджет; 4. Количество оплаченных договоров в месяц; 5. CAC оплаченного договора; 6. Срок удержания результата; 7. Рекламные каналы, давшие результат; 8. Готовность подтвердить показатели live-демонстрацией; 9. Стоимость и формат первоначального аудита/консультации.

Задачи: — провести аудит текущих рекламных каналов и всей воронки; — определить реальный CAC каждого источника; — найти источники/кампании, которые нужно отключить, переработать или масштабировать; — проверить потенциал существующих каналов; — предложить новые источники привлечения клиентов с понятной гипотезой и экономикой; — найти точки потерь между рекламой, лидом, продажей и оплатой; — сформировать конкретный план тестов на ближайшие 1–3 месяца; — помочь приблизиться к устойчивому CAC 15–20 тыс. ₽ при объёме от 30 договоров в месяц. Требования: — опыт работы с B2C-услугами с чеком 100–300+ тыс. ₽; — подтверждённый опыт достижения CAC оплаченного договора до 20–25 тыс. ₽ при объёме от 25–30 договоров в месяц; — особенно интересен опыт в банкротстве физических лиц, юридических, финансовых и других сложных B2C-услугах; — готовность на созвоне демонстрировать реальную систему сквозной аналитики/CRM (Roistat, Calltouch, amoCRM, Битрикс24 или аналог) с показом рекламных расходов, количества лидов, продаж, оплаченных договоров и выручки; — отказ от подтверждения кейсов скриншотами, требуется проверяемая агрегированная экономика проекта. Условия: — компания с собственным отделом продаж и стабильным объёмом сделок; — текущий рекламный бюджет около 600 000 ₽/мес.; — целевой объём 30–35+ новых договоров в месяц; — средний чек услуги около 200 000 ₽; — целевой CAC маркетинга 15–20 тыс. ₽ за заключённый и оплаченный договор; — есть накопленная статистика и сквозная аналитика Roistat; — есть действующий отдел продаж для анализа всей воронки от источника до денег. В отклике требуется предоставить: 1. Кратко релевантный опыт. 2. Нишу и средний чек лучшего сопоставимого проекта. 3. Рекламный бюджет. 4. Количество оплаченных договоров в месяц. 5. CAC оплаченного договора. 6. Сколько месяцев такой результат удерживался. 7. Какие рекламные каналы дали этот результат. 8. Готовность подтвердить показатели live-демонстрацией системы аналитики. 9. Стоимость и формат первоначального аудита/консультации. На первом этапе планируется выбрать 2–3 сильных специалистов для независимого разбора существующей системы с последующим внедрением и масштабированием при подтверждённой экспертизе.

Location: Remote - Colombia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Support Expert 2 About the job This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs. We are looking for our next Technical Support Expert 2 to join our  Accounts & Billing team, who will be dedicated to understands and resolves basic & routine customer requests, identify customer escalations and Document every customer interaction. This is a customer facing role. Most customer interactions happen within Zendesk, with a few phone calls or chats, in-person meetings and Slack chats sprinkled in. Responsibilities In this role, you’ll: Understands and resolves basic & routine customer requests, including customer escalations via phone/email/chat/side channel/live support or any other support/communication channel. Communicates basic concepts to customers with appropriate empathy and urgency Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role Document every customer interaction (email, phone, chat, side-channel communications). Document every internal interaction (research, cross-team engagement).  Contributes to Knowledge articles. Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets.  Escalate to senior technical resources to drive ticket resolution Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 3+ years of experience Experience with account reconciliation or data analysis, including technical troubleshooting skills Fluency in English (verbal, comprehension, listening, and writing) Availability to work non-standard, on-call rotation weekend and holiday hours Ability to diplomatically address customer concerns and provide feedback Demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs Strong problem-solving skills and critical thinking Desired: Bachelor's Degree or equivalent certifications and work experience Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment Basic case management experience/skills Proficiency with Excel, SQL, database queries, ZenDesk Experience with Salesforce, Zuora or other financial management software Location This role will be remote, and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Islamabad Capital Territory, Pakistan Senior Expense Management Analyst Finance · Full-time · In-Person (Islamabad, PK) · Hours 6pm - 2am PKT About Nysonian Nysonian builds the next generation of global lifestyle brands, shaping how people travel, move, and live. We go beyond creating great products to build experiences that elevate everyday life and empower people around the world. Our Fast-Growing Portfolio Includes: NOBL Travel — redefining modern travel with design, durability, and performance FLO Pilates — bringing Pilates into homes and wardrobes globally With $350M+ in revenue, 400+ teammates across 8 countries, and 1M+ customers worldwide, we are shaping the brands that will define the next decade. Core Values: Winners’ Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership The Opportunity The Senior Expense Management Analyst at Nysonian Inc. is responsible for driving cost optimization and enforcing disciplined expense controls across the organization. This role goes beyond traditional finance functions, focusing on real-time oversight, policy compliance, and identifying opportunities for efficiency that directly impact profitability. Partnering closely with business units, procurement, and operations, the Analyst analyzes spending patterns, ensures accountability, and implements actionable strategies to deliver sustainable cost savings. What You'll Own Enforce compliance with corporate expense policies, escalating exceptions and deviations for leadership review. Monitor, analyze, and interpret organizational operating expenses to identify key cost drivers, trends, and inefficiencies. Conduct detailed expense audits and deep-dive analyses to uncover actionable cost reduction opportunities. Partner with business units to challenge spending behaviors and implement targeted cost-optimization initiatives. Produce and deliver executive-level, data-driven expense reports that provide actionable insights for leadership decision-making. Collaborate with procurement and operations to enhance transparency, accountability, and governance over spending. Drive continuous improvement of expense management processes, reporting tools, and operational controls to maximize efficiency. Skills & Qualifications Bachelor’s degree in Finance, Accounting, Economics, or related field (Master’s or professional certification preferred). 3–5 years of experience in expense management, cost analysis, FP&A, or related functions. Strong analytical skills with proven ability to translate complex data into actionable insights. Skilled at challenging assumptions diplomatically and influencing cross-functional stakeholders. Proficient in Excel, ERP systems, and financial analysis/reporting tools. Excellent communication skills with experience delivering leadership-ready reports. Detail-oriented, results-driven, and able to balance strategic thinking with disciplined execution under tight timelines. Why You'll Love Working at Nysonian Culture We're founder-led and operate with speed, direct communication, and clear accountability We invest in tools and management practices that help colleagues do their best work Our products are used by customers globally AI is intentionally embedded in how we work, create, and scale Senior leaders are expected to create structure, make decisions, and stay close to execution Growth & Development Competitive pay and meaningful opportunities for performance-based advancement Ownership of strategy, systems, execution, and team buildout within your function Opportunity to build and scale a meaningful part of the business across two consumer brands Scope and compensation growth tied to performance, role expansion, and measurable business impact We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, gender, marital status, national origin, genetics, disability, age, veteran status or other characteristics.

Location: Ukraine OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy We're looking for Senior AI Engineers to design, build and run LLM-powered agents and AI features in production. You'll work across the full lifecycle: from scoping a use case with stakeholders, through architecture and development, to deployment, evaluation and ongoing improvement. This is a hands-on role for engineers who think like product owners: you understand the business problem, define what success looks like in numbers, ship to real users, and own the result after launch. Our stack: Python and TypeScript/Node.js, PostgreSQL, Kafka, Docker, GitHub Actions, AWS. We run multiple LLM providers (Anthropic, OpenAI, Google, AWS Bedrock and others) behind a shared LLM gateway, with MCP for tool access. We work AI-native: agentic coding tools are part of how engineering gets done here, and we provide official Anthropic Claude certification for our engineers. As part of our team, your responsibilities in this role will include: Design and build LLM agents and agentic workflows: tool use via MCP, structured outputs, retrieval (RAG), multi-step orchestration, human review steps where needed. Build and maintain MCP servers and tool layers that give agents governed access to company data and systems. Own quality and cost: evals and golden sets, per-agent telemetry (tokens, cost, latency, accuracy), prompt and model versioning, provider failover and model routing. Ship through CI/CD like any other production service: tests and evals in the pipeline, containerized deploys, monitoring, rollbacks. Contribute to shared platform pieces: the agent template, the LLM gateway, observability. Work directly with business stakeholders to scope, prioritize and validate use cases. Push back when something doesn't need an agent. Use AI coding tools daily. Claude Code is our default; deep experience with a comparable agentic tool also works. You drive the tool, verify its output and catch its mistakes. Our ideal candidate possesses the following skills: 5+ years of software engineering experience, with production systems you've designed, shipped and supported. Proven experience building LLM-based agents or agentic workflows that reached production with real users. Hands-on experience with agent frameworks and SDKs: Claude Agent SDK, Claude Managed Agents, Pydantic AI, LangGraph or similar. You can also explain what you'd build without one. Hands-on experience with MCP and RAG: you've built MCP servers or equivalent tool layers, and retrieval pipelines over real, messy data. Experience with multiple LLM providers and with AWS Bedrock: model selection, routing, fallbacks, cost and rate-limit management. Strong Python and SQL. Comfortable in TypeScript/Node.js. Solid production engineering on AWS: Docker, CI/CD, testing, observability. Product thinking and business focus: you start from the problem and its cost, define success in measurable terms, and own outcomes. Daily use of agentic coding tools (Claude Code, Codex, Cursor or similar), with the judgment to verify what they produce. Clear communication with technical and non-technical stakeholders, in English. Nice to have: LLM observability or gateway tooling (Langfuse, LiteLLM, OpenTelemetry for LLM traces or similar). B2B contact and company data: enrichment, deduplication, matching. Cloud operations or FinOps: monitoring, incident handling, cost management. Event-driven or workflow-engine experience (Kafka, Temporal or similar). Experience replacing no-code or workflow-tool automations with production code. What we offer: Fully remote work format; A collaborative and creative environment that values initiative and experimentation; Paid time off and sick leave; Reduced working hours on Fridays during the summer; Days-off on US national holidays + your birthday; Schedule: 14 PM - 23 PM EEST (Kyiv time).

Location: Greenwich, Connecticut, United States About the Role iCapital is seeking an Event Content Strategist Vice President to join the Global Events team. This role will be responsible for shaping and driving the content strategy across iCapital's US portfolio of proprietary and sponsored conferences. Reporting to the Global Head of Events, this individual will sit at the intersection of event strategy, agenda development, speaker management, and audience engagement. This role ensures every event tells a compelling and cohesive story that aligns with iCapital's business priorities, market positioning, and evolving industry trends. Responsibilities Develop and lead event content strategy, programming, and execution across iCapital’s US event portfolio. Partner with the Brand, Product and Channel Marketing, Sales, Product, Investment Strategy teams, and senior leadership to identify key themes, trends, and thought leadership opportunities, ensuring content remains relevant, differentiated, and aligned with business objectives, industry developments, and client interests. Establish content measurement frameworks to evaluate event effectiveness, audience engagement, and content pull-through across marketing channels, leveraging insights to inform future programming and extend the value of event content. Own the end-to-end speaker journey across US events, including outreach, confirmation, content development, presentation reviews, rehearsals, briefing materials, production coordination, onsite support, post-event follow-up, and management of key communications and deadlines. Partner closely with Product and Channel Marketing, Creative, Brand, Communications, Legal, Compliance, executive offices, and agency partners to coordinate content-related workstreams, ensuring alignment, accountability, and successful execution across stakeholders. Serve as a trusted advisor to executives, clients, sponsors, and external speakers on content strategy, messaging, and event participation. Partner with the Sponsorship team to maximize sponsor participation through speaking opportunities, panel discussions, thought leadership sessions, and content activations that align with sponsor expertise and business objectives. Build scalable content and speaker management processes, including playbooks, timelines, and frameworks that improve efficiency, consistency, and execution across events. Track agenda performance, speaker effectiveness, and audience engagement metrics, delivering post-event insights and recommendations to drive continuous improvement and inform future event strategy. Qualifications 8–12+ years of experience in event content strategy, conference programming, communications, marketing, or related fields Proven experience developing content programs for large-scale conferences, executive forums, or thought leadership events Comfortable developing overarching content frameworks, partnering with senior stakeholders on messaging, managing executive and external speakers, and driving the detailed processes that turn event agendas into impactful live experiences Deep understanding of wealth management, alternative investments, and asset management is strongly preferred Experience working with executive leaders and external speakers Exceptional project management and organizational skills with the ability to manage multiple priorities simultaneously Strong written, verbal, and presentation skills Able to travel domestically as needed Benefits The base salary range for this role is $150,000 to $165,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: Italy (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity Grafana Labs is looking for an Enterprise Account Executive, Acquisition based in Italy who will be responsible for prospecting and closing new business across Italy . You will identify, nurture and close opportunities with new customers, manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Growth team. Ideally, you come from a technical background and have sold technical products before. What You’ll Be Doing Meet and exceed individual quarterly and annual sales goals Outbound prospecting into net-new customers Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, and negotiations) Cultivate sales through outbound prospecting and inbound leads Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise Become an expert in managing your sales pipeline in Salesforce Manage quote creation, order processing, and day-to-day customer requests What Makes You a Great Fit: 5+ Years of experience in infrastructure technology sales Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer) Energetic, upbeat, entrepreneurial, tenacious team player Adaptable and with demonstrable experience in high velocity technology companies You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually Fluent in English & Italian. Bonus Points For: Familiarity with open source technology is a significant advantage Experience using Salesforce Experience using Command of the Message and MEDD(P)ICC is ideal Compensation & Rewards In Italy, the OTE compensation range for this role is EUR 170,000 - EUR 211,250 . Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: United States What the Role Is This role owns replenishment and order writing for Babylist's Furniture and Monitors categories — a mix of bulky, freight-heavy furniture and dropship-fulfilled monitor SKUs. You'll manage inventory flow across a heavily dropship vendor base, balancing in-stock performance against the longer lead times and fulfillment complexity these categories bring. You'll report into Division 3 Planning and work closely with Merchandising, Supply Chain, and Finance to keep the category healthy. Who You Are You have hands-on experience managing dropship inventory — you know how to plan and track stock you don't physically hold, coordinate with vendors on availability, and catch outages before they become customer-facing problems. You've owned replenishment and order writing for a category with real complexity — long lead times, freight considerations, or a fragmented vendor base. You're comfortable working in a planning system day to day and can pick up new tools quickly (NetSuite, Sigma, or similar planning/BI platforms). You have advanced Excel skills and are confident working with large data sets. You have a strong foundation in retail math and inventory planning concepts (OTB, WOS, sell-through). You communicate clearly with vendors and cross-functional partners, especially when flagging risk early. You naturally reach for AI in your work — at Babylist, every team uses AI daily. You're already using it to move faster and improve your output, and you stay curious about what's coming next. How You Will Make An Impact Execute replenishment and order writing across Furniture and Monitors, keeping inventory aligned to forecast and in-stock targets. Manage a dropship vendor base — tracking availability, coordinating on delivery timing, and resolving discrepancies before they hit customers. Own monthly Open-to-Buy inputs for the category: trend analysis, risk flags, and forecast updates. Deliver weekly sales and inventory recaps with clear, actionable takeaways for the planning team. Build pre-season inventory forecasts at the category, brand, and SKU level. Track out-of-stocks and discontinued items, proactively communicating risk to internal partners. Partner with Merchandising on new product introductions and assortment changes. Why This Role You'd be stepping into an established category with real scope from day one — Furniture and Monitors are being handed off as part of a broader team restructure, not built from scratch. Dropship is a genuinely different planning problem than owned inventory, and this is a chance to specialize in it rather than treat it as a footnote. You'll have direct exposure to Merchandising, Supply Chain, and Finance on a category that carries real freight and vendor complexity — good ground for someone who wants to grow into bigger scope. About Compensation We use a market-based approach to compensation. The starting salary range for this role is: $93,820 to $125,081 Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Who We Are Babylist is the leading platform for expecting and new families. More than 10 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, guidance, and expert recommendations. As a modern, AI-forward tech company, Babylist has expanded from a universal registry into a full ecosystem — the Babylist Shop, Babylist Health, Babylist Money, NYC and LA showrooms, branded content, and more — generating $750M in revenue in 2025. Building the generational brand in baby, Babylist is reshaping the $235B kids and baby market and helping parents feel confident, connected, and cared for at every step. Our Ways of Working Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up. Why You Will Love Working At Babylist Our Culture We work with focus and intention, then step away to recharge We believe in exceptional management, and we invest in the tools and the time to connect with colleagues We build products that positively impact millions of people's lives AI is part of how we work, not a side experiment. You'll have leading tools like Claude and ChatGPT from day one, with no waiting on access, so the busywork gets handled and your judgment goes where it counts Growth & Development Competitive pay and meaningful opportunities for career advancement We believe technology and data can solve hard problems We're committed to career progression and performance-based advancement Benefits Company-paid medical, dental, and vision insurance Retirement savings plan with company matching and flexible spending accounts Generous paid parental leave and PTO Winter Wonder Week: the whole company takes a paid week off at the end of the year, whether or not you celebrate anything, so everyone's out at once and comes back refreshed Remote work stipend to set up your office Perks for physical, mental, and emotional health, parenting, childcare, and financial planning Important Notices Recorded Interviews. Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription. Interview Integrity. AI is part of how we work at Babylist. We expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles. How We Review Applications We use AI throughout our hiring process to help review, screen, and assess applications. These tools support our team's review; they do not replace it, and every hiring decision is made by a person. Connections at Babylist. If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone. Protect Yourself from Scams. All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles at babylist.com/careers.

Location: Spain (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity Grafana Labs is looking for an Enterprise Account Executive, Acquisition based in Spain who will be responsible for prospecting and closing new business across the Middle East, Türkiye and Africa region . You will identify, nurture and close opportunities with new customers, manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Growth team. Ideally, you come from a technical background and have sold technical products before. What You’ll Be Doing Meet and exceed individual quarterly and annual sales goals Outbound prospecting into net-new customers Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, and negotiations) Cultivate sales through outbound prospecting and inbound leads Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise Become an expert in managing your sales pipeline in Salesforce Manage quote creation, order processing, and day-to-day customer requests What Makes You a Great Fit: 5+ Years of experience in infrastructure technology sales Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer) Energetic, upbeat, entrepreneurial, tenacious team player Adaptable and with demonstrable experience in high velocity technology companies You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually Fluent in English & Arabic Experience selling to the Middle East region Bonus Points For: Familiarity with open source technology is a significant advantage Experience using Salesforce Experience using Command of the Message and MEDD(P)ICC is ideal Compensation & Rewards In Spain, the OTE compensation range for this role is EUR 170,000 - EUR 211,250 . Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: United Kingdom (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity Grafana Labs is looking for a Regional Sales Director, Enterprise Growth who will be responsible for leading a team of Enterprise Growth Account Executives across the UK & Ireland. As the RSD you will be asked to drive revenue growth, retain and attract new talent, and grow your customer base within your assigned territory. You will be recognised as a sales leader throughout the company – setting the tone and pace for your specified region. We are looking for an entrepreneurial sales leader - someone who thrives in a fast-paced, ever-evolving environment. You’ll spend your time developing and executing sales strategies, mentoring your team, and strategically partnering with groups across the organisation.You will guide your team through a consultative sales approach where you will learn about your prospect’s needs and then dive into the potential fit. Your expertise will be critical in helping articulate the value of our products and building strong relationships between the prospect and the Grafana sales team. Ideally, you come from a technical background and have sold visualisation, application performance management, or cloud-based tooling before. If you have worked with open-source software before, that’s even better. This is a critical hire for the company and you’ll be working closely with the rest of the GTM leadership team. We are looking for someone who wants to sign up for that challenge and build something great. What You’ll Be Doing Develop and mentor your sales team Develop a pipeline to help over-achieve revenue targets Direct sales activities by establishing sales territories, quotas, and goals Build and maintain an annual sales plan (goals) in support of our organisational strategy and objectives Meet with prospects and strategise with sales representatives to help close deals Help the team prepare for QBRs and HBRs Develop long-term, strategic relationships with key contacts within their account base Strategically partner with Marketing, Solution Engineers, R&D, Customer Support and other functional teams What Makes You a Great Fit: Minimum 2 years of leading a successful Enterprise sales team in the UKI Minimum 8 years of successful direct sales experience Experience navigating complex sales cycles Excellent communication (written, oral) and presentation skills (in-person, virtual) Comfort working closely and building relationships with C-Level executives Consistent track record in shaping strategic seven-figure deals MEDDPICC expertise Experience working with ROI and cost modeling to educate and assist potential buyers Excellent organisational, prioritisation, and time management skills Unwavering dedication to integrity and professionalism Bonus Points For: Background in technical applications, familiarity with OSS is a big plus Compensation & Rewards In the UK, the OTE compensation range for this role is GBP £288,500 - £319,250. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Canada, Montreal, QC Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. In May 2021, we embarked on a journey to start Haven Studios with a small team and big ambitions. Our goal was to build a studio where we could make the kind of games we’ve always wanted to create – and games we’ve longed to play. We established a culture at Haven grounded in kindness, adaptability and courage that unlocks creativity. Our first new IP for PlayStation is on track to deliver a AAA multiplayer experience with a vision to build a systemic and evolving world focused on freedom, thrill, and playfulness that will keep players entertained and engaged for years. Haven joined the PlayStation Studios family in 2022, and we are on track to build an exclusive new IP for Playstation and grow the first Sony game development team in Canada. The Role We are seeking an incredibly organized, logistics-driven Character Content Manager to ensure our Character Art pipeline runs efficiently. You do not need to be a formal people manager. Instead, your strength lies in world-class project management, pipeline optimization, and asset logistics . In this role, you will coordinate the massive influx of daily assets flowing from multiple global external development and outsourcing partners. Your focus is to ensure our character artists can focus on quality while you handle the complex traffic of schedule alignment, tracker integration, risk mitigation, and feedback loops. Key Responsibilities Asset Traffic Control & Logistics: Oversee the day-to-day intake, triage, and pipeline routing of dozens of daily character art assets (high-poly, low-poly, textures, rigs, blendshapes) arriving from external vendors. Outsourcing & Vendor Integration: Partner closely with internal character art leads and external vendors.Partner closely with internal character art leads and external vendors. Establish clear delivery milestones, track SLAs and ensure optimized timeline is precisely met by outsourcers Pipeline & Workflow Optimization: Design, maintain, and ruthlessly optimize the tracking systems (Jira, Shotgrid/Flow Production Tracking, Confluence) used to monitor asset lifecycles from concept to engine-ready implementation. Dependency & Risk Management: Proactively identify bottlenecks across cross-disciplinary dependencies (e.g., ensuring character art handoffs to Rigging, Animation, and Tech Art happen smoothly without stalling production). Feedback Loop Management: Facilitate communication between internal Art Directors/Leads, external partners and Producers of other teams. Sprint Planning & Status Reporting: Own the sprint schedules for the character team. Maintain clear visibility on asset readiness metrics and escalate potential timeline risks to the Lead Producer. What We Are Looking For AAA Production Experience: Proven experience operating within a full-cycle, large-scale AAA game production environment, specifically managing content-heavy pipelines (Art, Maps, Outsourcing, or Asset Management). Mastery of Project Management Frameworks: Deep practical knowledge of Agile, Scrum, or Waterfall methodologies adapted for game production pipelines. You know how to build a milestone plan that accounts for the unpredictability of art iterations. Tool Proficiency: Expert-level mastery of Jira (including custom workflows, automation, and advanced filtering) and asset tracking tools like Shotgrid/Flow, Miro, or Airtable . Outsourcing Literacy: Deep understanding of how external development partnerships function. You know how to read asset specification sheets, manage vendor milestones, and run an efficient delivery process. Exceptional Communication & Diplomacy: The ability to navigate ambiguity and communicate seamlessly across technical, creative, and external business teams. You can push for deadlines while keeping relationships healthy. Passion for Asset Mechanics: While you don't need to be an artist, you should have a solid understanding of the game art pipeline lifecycle BONUS POINTS: Experience shipping a Live-Service or Games As A Service (GaaS) title. Experience with 3d Software  (maya, blender etc) Experience with Perforce/Helix Core or engine integration tools (Unreal Engine). Bilingualism (English and French), given our studio's location in Montreal Character art experience BIG bonus for knowing Python scripting/having experience coding your own tool En mai 2021, nous nous sommes lancés dans la création de Haven Studios avec une petite équipe et de grandes ambitions. Notre objectif était de construire un studio où nous pourrions créer le genre de jeux que nous avons toujours voulu créer - et auxquels nous avons toujours rêvé de jouer ! Nous faisons désormais partie de la famille PlayStations Studios et nous sommes fiers d'avoir l'opportunité de créer une nouvelle propriété intellectuelle exclusive pour Playstation et de former la première équipe de développement Sony au Canada. Nous avons fait des progrès étonnants en peu de temps grâce à notre équipe talentueuse et passionnée et à ses contributions exceptionnelles. Nous avons instauré chez Haven une culture fondée sur la bienveillance, l'adaptabilité et le courage qui libère la créativité. Notre première nouvelle propriété intellectuelle pour PlayStation est sur la bonne voie pour offrir une expérience multijoueur de niveau AAA, avec la vision de construire un monde systémique et évolutif axé sur la liberté, le frisson et le jeu, qui gardera les joueur ·euse· s diverti ·e· s et engagé ·e· s pendant des années. Haven a rejoint la famille des studios PlayStations en 2022, et nous sommes sur la bonne voie pour créer une nouvelle propriété intellectuelle exclusive pour Playstation et continuer de bâtir la première équipe de développement de jeux Sony au Canada. Le rôle Nous recherchons un(e) Gestionnaire de contenu – Personnages (Character Content Manager) organisé(e) et orienté(e) vers l’éfficacité afin d’assurer l’efficacité de notre pipeline de production en Character Art. Il n’est pas nécessaire d’avoir une expérience formelle en gestion d’équipe. Vos principales forces résident plutôt dans une excellente gestion de projet, l’optimisation des pipelines et la coordination des assets . Dans ce rôle, vous coordonnerez un volume important d’assets produits quotidiennement par notre équipe interne et plusieurs partenaires internationaux en développement externe. Votre objectif sera de permettre à nos artistes de se concentrer sur la qualité du contenu pendant que vous prenez en charge la complexité opérationnelle : alignement des échéanciers, intégration et gestion des outils de suivi, gestion des risques et coordination des boucles de feedback. Principales responsabilités Coordination et logistique des assets : Superviser quotidiennement la réception, le triage et l’acheminement dans le pipeline de dizaines d’assets de personnages provenant de partenaires externes (high-poly, low-poly, textures, rigs, blendshapes). Outsourcing et intégration des partenaires : Collaborer étroitement avec les Leads Character Art internes et les partenaires externes. Établir des jalons de livraison clairs, suivre les engagements de service (SLA) et s’assurer que les partenaires d’outsourcing respectent les échéanciers établis. Optimisation des pipelines et workflows : Concevoir, maintenir et optimiser continuellement les systèmes de suivi ( Jira, ShotGrid/Flow Production Tracking, Confluence ) permettant de suivre le cycle de vie des assets, du concept jusqu’à leur intégration finale dans le moteur. Gestion des dépendances et des risques : Identifier de façon proactive les goulots d’étranglement et les risques liés aux dépendances multidisciplinaires, notamment pour assurer des transitions fluides entre Character Art, Rigging, Animation et Tech Art sans ralentir la production. Gestion des boucles de feedback : Faciliter la communication et le suivi des feedbacks entre les directeurs et Leads Art internes, les partenaires externes et les Producers des autres équipes. Planification des sprints et suivi de production : Prendre en charge la planification des sprints de l’équipe Character. Maintenir une visibilité claire sur l’état de préparation des assets et faire remonter au Lead Producer les risques pouvant affecter les échéanciers. Profil recherché Expérience en production AAA : Expérience démontrée dans un environnement de production AAA à grande échelle et sur l’ensemble du cycle de développement, particulièrement dans la gestion de pipelines à fort volume de contenu (Art, Maps, Outsourcing ou Asset Management). Maîtrise des méthodologies de gestion de projet : Solide expérience pratique des méthodologies Agile, Scrum ou Waterfall , adaptées aux réalités de la production de jeux vidéo. Vous savez construire un plan de jalons qui tient compte de la nature imprévisible et itérative de la production artistique. Maîtrise des outils : Excellente maîtrise de Jira , notamment des workflows personnalisés, de l’automatisation et des filtres avancés, ainsi que d’outils de suivi des assets tels que ShotGrid/Flow, Miro ou Airtable . Expérience en outsourcing : Très bonne compréhension du fonctionnement des partenariats de développement externe. Vous savez interpréter des spécifications d’assets, gérer les jalons avec les partenaires et mettre en place un processus de livraison efficace. Communication et diplomatie : Capacité à évoluer dans des contextes ambigus et à communiquer efficacement avec des équipes techniques, créatives et des partenaires externes. Vous êtes capable de maintenir la pression nécessaire sur les échéanciers tout en préservant de bonnes relations de collaboration. Compréhension du pipeline de production d’assets : Sans nécessairement être artiste, vous possédez une bonne compréhension du cycle de vie et des différentes étapes d’un pipeline de production artistique pour un jeu vidéo. Atouts Expérience sur un jeu Live Service / Games as a Service (GaaS) . Expérience avec des logiciels 3D tels que Maya ou Blender . Expérience avec Perforce/Helix Core ou des outils d’intégration dans un moteur comme Unreal Engine . Bilinguisme français/anglais , compte tenu de la localisation de notre studio à Montréal. Expérience en Character Art . Atout majeur : connaissance du scripting Python ou expérience en programmation et en développement de vos propres outils. Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Paris Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. WELCOME TO PROCESSOUT ProcessOut is a pioneer in the payment orchestration space. We are on a mission to help merchants build, scale and optimize their payment infrastructure. We work to bring simplicity, flexibility & performance to payments. Millions of transactions are routed via ProcessOut everyday for merchants all over the world. We are proud to partner with amazing merchants like Glovo, Bolt, Sainsbury’s, Dott, Rakuten and many more! We were acquired by Checkout.com http://Checkout.com in 2020 with the goal of growing our global reach. If you are looking to join a very fast-moving company with passionate, hard-working & fun teams, ProcessOut is for you! At ProcessOut, we are looking for people who are convinced they can play a central part in the Company's success! We are looking for people who are passionate, who are looking to achieve their full potential & who will actively contribute to strengthen the links between our teams. We value people that fully own their work and are passionate about building the next generation of online payments with us. THE ROLE At ProcessOut, Implementation Engineers play a central role in the success of the Company. We are looking for a highly motivated person to join our Merchant Experience team and work alongside colleagues to help customers get world-class guidance and advice during the implementation of ProcessOut. You will play a critical role in helping customers go-live, in maintaining their trust and ensuring a strong feedback loop within our teams to continuously improve our products suite. The ideal candidate must be customer-driven and tech-savvy with eagerness to learn in a fast-growing environment facing complex challenges. WHAT WE’RE LOOKING FOR - In-depth technical knowledge, particularly with a robust understanding of SaaS companies, web services, APIs, web applications, mobile apps, and IT infrastructure essential for effective - Native level French or English communication skills complemented by a strong business acumen. - Able to read and analyze server and application logs and debug errors. - Strong experience working with REST HTTP APIs. - Strong experience in project management, and ideally customer onboarding. - Ability to investigate and solve complex technical problems to offer the best solutions to our customers. BONUS POINTS FOR - Experience in a similar role in a tech company. - Experience and knowledge working in the online payments industry. - Prior customer service experience working in a merchant-facing role. - Advanced data analytics skills, preferably with proficiency in sophisticated tools and demonstrated examples of analytical work. - Experience working with Javascript to design and build small application scripts. - Ability to read and understand application code (Golang). WHAT YOU WILL BE DOING - Provide technical support to merchants during their implementation of ProcessOut. - Plan and manage their project of implementing the solution. - Answer all merchants’ integration-related questions, including but not limited to configuration, debugging, documentation, testing, and go-live support. - Manage incidents related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents). - Partner internally with account managers, technical support, and engineers to resolve issues during customer trials, integrations, or post-implementation support. - Interact with the Product/Engineering teams to pinpoint improvement ideas. - Advise Management on project statuses and potential issues that impact customer satisfaction and provide recommendations for appropriate actions. - Ability to multitask with multiple projects and integrations of key customers - Maintain and update our merchant-facing documentation to continuously help reduce friction during the implementation phase. ADDITIONAL INFORMATION Apply without meeting all requirements statement If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We always want to speak to people who connect with our mission and values. We believe in equal opportunities. We work as one team. Wherever you come from. However you identify. And whichever payment method you use. Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success. When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you. Take a peek inside life at Checkout.com http://Checkout.com via - Our Culture video https://youtu.be/BEwnpHuadSw - Our careers page https://www.checkout.com/careers - Our LinkedIn Life pages bit.ly/3OaoN1U http://bit.ly/3OaoN1U - Our Instagram https://www.instagram.com/checkout_com/ https://www.instagram.com/checkout_com/ Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: United States Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. We're looking for a Head of Exchange Infrastructure to own the layer every Kraken product is built on: the matching engine, core infrastructure, third-party custody, the algo engine and the API engine. Kraken grew up as a set of vertically integrated products, each with its own engine and its own APIs. This role consolidates them into a single exchange stack that serves every product and every interface. You will lead a team of four to five product managers, partnered with an engineering manager. It is a senior, independent team, which means you get leverage quickly and you are expected to stay close to the work.   THE OPPORTUNITY - Own the product vision and roadmap for the exchange layer: matching engine, core infrastructure, third-party custody, algo engine and API engine - Lead and grow a team of four to five product managers, and set the bar for product craft across the layer - Lead the consolidation of multiple matching engines into one, starting with US derivatives, then international derivatives, then spot - Build interface-agnostic, so every product team and every interface can build on the same platform rather than their own - Define success metrics (p99 latency, throughput, uptime, resiliency) and hold teams accountable to them - Partner with engineering leaders across exchange and core infrastructure to sequence the migration without disrupting live markets - Partner with Risk and Credit Infrastructure so a client can hold one account and trade every product against it - Anticipate industry shifts and shape our platform to stay ahead - Align cross-functional teams (product, engineering, risk, compliance) around the exchange strategy   WHAT YOU BRING - Senior product leader with experience in exchange, trading, or high-performance platforms - Experience managing and developing product managers, on a team senior enough to run without you in the room - Happy to be a player-coach. This team is independent, so you will own roadmaps and write specs yourself at times, not only review them - Proven ability to set product vision and translate it into a long-term roadmap - Strong understanding of matching engine and market data architecture, and the tradeoffs low latency forces - Experience building platforms for internal customers, with the judgment to tell a platform from a series of bespoke builds - Excellent communication skills — can influence technical and non-technical stakeholders - A passion for crypto markets, market structure, and building the next generation of infrastructure   NICE TO HAVES - Engineering background before moving into product, so you've built or operated high-performance systems yourself and not just specced them - Experience across both spot and derivatives venues, with the market structure differences that come with each - Time at a crypto exchange operating at comparable scale, volume and uptime expectations - Track record building platform roadmaps that interlock with adjacent product orgs rather than running in isolation Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: United Kingdom; Brazil; United Arab Emirates; Ireland; Peru; Sweden; Colombia; Argentina; Romania; Cyprus; Switzerland; Portugal; Lithuania; South Africa; Czech Republic; Canada; Hungary; Mexico; Chile; Poland; Spain; Bulgaria Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. We're looking for a Head of Exchange Infrastructure to own the layer every Kraken product is built on: the matching engine, core infrastructure, third-party custody, the algo engine and the API engine. Kraken grew up as a set of vertically integrated products, each with its own engine and its own APIs. This role consolidates them into a single exchange stack that serves every product and every interface. You will lead a team of four to five product managers, partnered with an engineering manager. It is a senior, independent team, which means you get leverage quickly and you are expected to stay close to the work.   THE OPPORTUNITY - Own the product vision and roadmap for the exchange layer: matching engine, core infrastructure, third-party custody, algo engine and API engine - Lead and grow a team of four to five product managers, and set the bar for product craft across the layer - Lead the consolidation of multiple matching engines into one, starting with US derivatives, then international derivatives, then spot - Build interface-agnostic, so every product team and every interface can build on the same platform rather than their own - Define success metrics (p99 latency, throughput, uptime, resiliency) and hold teams accountable to them - Partner with engineering leaders across exchange and core infrastructure to sequence the migration without disrupting live markets - Partner with Risk and Credit Infrastructure so a client can hold one account and trade every product against it - Anticipate industry shifts and shape our platform to stay ahead - Align cross-functional teams (product, engineering, risk, compliance) around the exchange strategy   WHAT YOU BRING - Senior product leader with experience in exchange, trading, or high-performance platforms - Experience managing and developing product managers, on a team senior enough to run without you in the room - Happy to be a player-coach. This team is independent, so you will own roadmaps and write specs yourself at times, not only review them - Proven ability to set product vision and translate it into a long-term roadmap - Strong understanding of matching engine and market data architecture, and the tradeoffs low latency forces - Experience building platforms for internal customers, with the judgment to tell a platform from a series of bespoke builds - Excellent communication skills — can influence technical and non-technical stakeholders - A passion for crypto markets, market structure, and building the next generation of infrastructure   NICE TO HAVES - Engineering background before moving into product, so you've built or operated high-performance systems yourself and not just specced them - Experience across both spot and derivatives venues, with the market structure differences that come with each - Time at a crypto exchange operating at comparable scale, volume and uptime expectations - Track record building platform roadmaps that interlock with adjacent product orgs rather than running in isolation       Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on Twitter https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice