Location: Athens, Greece
Workplace: none
David Kennedy Recruitment
is working with a global customer experience company supporting a well-known
payments and financing brand
that is seeking to onboard a
Dutch-speaking Advisors
to join their team in Athens. The role is customer support across voice, chat and email, helping customers with orders, deliveries, app features and other service-related concerns.
Position: Customer Service Representative (Dutch)
Location: Athens, Greece
Work model: On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Support customers with questions about orders, deliveries, app features and other service-related concerns
Handle customer contacts across voice, chat and email
Document each interaction accurately
Follow established procedures
Escalate complex or unresolved issues to the appropriate team when needed
REQUIREMENTS:
Native/near-native level of Dutch
English at C1 level, both written and spoken
High school diploma
Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication
EU citizenship
Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)
Available for on-site work in Athens on rotational shifts
BENEFITS:
Easter and Summer bonuses
Meal allowance
Health insurance from the hire date
1.67 business days of annual leave per month in the first year, plus Greek public holidays
Access to a learning platform
Assistance with issuing hiring documents
Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided
International working environment
And many more!!
Athens, Greece; Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA); Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided
Location: Canada
Workplace: Remote
ABOUT SAILOR HEALTH
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.
At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
ABOUT THE ROLE
Location: Remote - Canada based only
Title: Care Navigator
We’re hiring a full-time remote Care Navigator to be the first voice a patient – or their family -hears when reaching out to Sailor Health. In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way.
This role is a unique blend of patient support, care coordination, and emotional guidance. You’ll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. It’s a perfect fit for someone who thrives at the intersection of empathy and execution, and who finds meaning in turning a moment of vulnerability into one of reassurance and trust.
This role is especially well-suited for someone with an interest in mental health and healthcare access – since you’ll often be the first emotional point of contact for individuals seeking care.
WHO YOU ARE
- Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations.
- Highly organized and detail-oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks.
- Tech-comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly.
- Mission-aligned. You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health.
- Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow.
WHY JOIN SAILOR HEALTH
- Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
- Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
- Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
- Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.
If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.
Location: Canada
Workplace: Remote
ABOUT SAILOR HEALTH
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.
At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
ABOUT THE ROLE
Location: Remote - Canada based only
Title: Care Navigator
We’re hiring a full-time remote Care Navigator to be the first voice a patient – or their family -hears when reaching out to Sailor Health. In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way.
This role is a unique blend of patient support, care coordination, and emotional guidance. You’ll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. It’s a perfect fit for someone who thrives at the intersection of empathy and execution, and who finds meaning in turning a moment of vulnerability into one of reassurance and trust.
This role is especially well-suited for someone with an interest in mental health and healthcare access – since you’ll often be the first emotional point of contact for individuals seeking care.
WHO YOU ARE
- Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations.
- Highly organized and detail-oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks.
- Tech-comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly.
- Mission-aligned. You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health.
- Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow.
WHY JOIN SAILOR HEALTH
- Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
- Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
- Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
- Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.
If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.
Location: Canada
Workplace: Remote
ABOUT SAILOR HEALTH
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.
At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
ABOUT THE ROLE
Location: Remote - Canada based only
Title: Care Navigator
We’re hiring a full-time remote Care Navigator to be the first voice a patient – or their family -hears when reaching out to Sailor Health. In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way.
This role is a unique blend of patient support, care coordination, and emotional guidance. You’ll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. It’s a perfect fit for someone who thrives at the intersection of empathy and execution, and who finds meaning in turning a moment of vulnerability into one of reassurance and trust.
This role is especially well-suited for someone with an interest in mental health and healthcare access – since you’ll often be the first emotional point of contact for individuals seeking care.
WHO YOU ARE
- Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations.
- Highly organized and detail-oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks.
- Tech-comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly.
- Mission-aligned. You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health.
- Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow.
WHY JOIN SAILOR HEALTH
- Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
- Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
- Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
- Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.
If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.
Location: Canada
Workplace: Remote
ABOUT SAILOR HEALTH
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.
At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
ABOUT THE ROLE
Location: Remote - Canada based only
Title: Care Navigator
We’re hiring a full-time remote Care Navigator to be the first voice a patient – or their family -hears when reaching out to Sailor Health. In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way.
This role is a unique blend of patient support, care coordination, and emotional guidance. You’ll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. It’s a perfect fit for someone who thrives at the intersection of empathy and execution, and who finds meaning in turning a moment of vulnerability into one of reassurance and trust.
This role is especially well-suited for someone with an interest in mental health and healthcare access – since you’ll often be the first emotional point of contact for individuals seeking care.
WHO YOU ARE
- Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations.
- Highly organized and detail-oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks.
- Tech-comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly.
- Mission-aligned. You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health.
- Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow.
WHY JOIN SAILOR HEALTH
- Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
- Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
- Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
- Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.
If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.
Location: Canada
Workplace: Remote
ABOUT SAILOR HEALTH
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.
At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
ABOUT THE ROLE
Location: Remote - Canada based only
Title: Care Navigator
We’re hiring a full-time remote Care Navigator to be the first voice a patient – or their family -hears when reaching out to Sailor Health. In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way.
This role is a unique blend of patient support, care coordination, and emotional guidance. You’ll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. It’s a perfect fit for someone who thrives at the intersection of empathy and execution, and who finds meaning in turning a moment of vulnerability into one of reassurance and trust.
This role is especially well-suited for someone with an interest in mental health and healthcare access – since you’ll often be the first emotional point of contact for individuals seeking care.
WHO YOU ARE
- Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations.
- Highly organized and detail-oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks.
- Tech-comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly.
- Mission-aligned. You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health.
- Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow.
WHY JOIN SAILOR HEALTH
- Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
- Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
- Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
- Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.
If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.
Location: Canada
Workplace: Remote
ABOUT SAILOR HEALTH
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments in America. With over 60 million seniors expected to make up nearly 25% of the population by 2030, we’re entering a period of unprecedented demand for care. Yet, today, millions of older adults remain isolated, underserved, and struggling with mental health challenges such as anxiety, depression, loneliness without adequate support.
At Sailor Health, we envision a world where every senior has seamless access to compassionate, effective, and personalized mental health care. Join us on our mission to redefine the golden years, enabling older adults across the nation to live happier, healthier, and more fulfilling lives.
ABOUT THE ROLE
Location: Remote - Canada based only
Title: Care Navigator
We’re hiring a full-time remote Care Navigator to be the first voice a patient – or their family -hears when reaching out to Sailor Health. In this role, you’ll guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way.
This role is a unique blend of patient support, care coordination, and emotional guidance. You’ll be the steady hand helping each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way. It’s a perfect fit for someone who thrives at the intersection of empathy and execution, and who finds meaning in turning a moment of vulnerability into one of reassurance and trust.
This role is especially well-suited for someone with an interest in mental health and healthcare access – since you’ll often be the first emotional point of contact for individuals seeking care.
WHO YOU ARE
- Empathetic and clear communicator. You speak with kindness, listen actively, and make others feel at ease – even during difficult or emotional conversations.
- Highly organized and detail-oriented. You can juggle multiple patients at different stages in the process and never let things slip through the cracks.
- Tech-comfortable. You’re comfortable learning tools like Google Workspace, EHR platforms (e.g., Healthie), or CRMs like HubSpot, and pick up new software quickly.
- Mission-aligned. You care deeply about improving care for older adults and are excited to play a key role in someone’s first step toward better mental health.
- Experience welcome, not required. You may have worked in healthcare, customer service, or an administrative support role before – but most importantly, you’re organized, compassionate, and eager to grow.
WHY JOIN SAILOR HEALTH
- Mission with impact. Help bring life-changing care to a population that’s too often overlooked.
- Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
- Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
- Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.
If this sounds like you, we’d love to connect. Join us in redefining what it means to age with dignity, connection, and mental wellness.
Location: Remote, Canada
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Backend Engineer on the Gitaly team, you’ll help build GitLab’s Git data storage tier, a standalone product that provides reliable, secure, and fast access to Git repositories through application programming interfaces (APIs) and storage operations. You’ll work at the boundary between GitLab and Git to make repository access performant and dependable for
GitLab.com
, self-managed customers, and GitLab Dedicated. Our work spans distributed storage, repository management, high availability, performance, observability, and operational excellence. We’re currently building the next generation of source code management (SCM), including new approaches to scaling Git storage and improving how repository data is managed and served.
You’ll balance roadmap delivery, technical improvements, customer and reliability work, and operational support. We value pragmatic engineering, thoughtful trade-offs, continuous improvement, and sustainable ways of working while operating a service that’s critical to GitLab. Learn more on the
Gitaly Team Page
.
What you’ll do
Own moderately sized to complex technical initiatives from problem definition and proposal through implementation, rollout, monitoring, and operational follow-through.
Act as the directly responsible individual for projects by aligning stakeholders, communicating progress and trade-offs, identifying risks, and keeping execution moving with minimal guidance.
Lead technical design for distributed storage, Git repository management, performance, reliability, and scalability problems, using data and benchmarking to guide decisions.
Partner with engineers and teams across GitLab, including Git, Infrastructure, Site Reliability Engineering, Dedicated, and customer-facing teams, to deliver cross-functional outcomes.
Improve engineering practices through mentoring, documentation, knowledge sharing, design reviews, and constructive code reviews.
Take operational ownership of the systems you work on, including incident response, post-incident improvements, capacity and performance analysis, and customer escalations.
Identify opportunities to improve work beyond an individual change through automation, reusable designs, better dashboards, upstream contributions, and improvements to development and testing workflows.
Respond to user emergencies, platform alerts, and support requests, including regular on-call duties.
Take part in on-call or operational support where your team’s ownership model requires it.
What you’ll bring
Significant professional experience building, debugging, and optimizing distributed or highly available software systems in large-scale production environments.
Experience owning complex projects end to end, including technical design, execution, rollout, and operational support.
Strong systems design skills and the ability to reason about performance, failure modes, consistency, concurrency, capacity, and observability.
A track record of influencing technical decisions and working effectively with stakeholders across teams and disciplines.
Experience mentoring engineers, improving team practices, and raising the quality of designs, code, testing, and documentation.
Strong written and verbal communication skills, including the ability to explain complex technical concepts and make trade-offs clear.
Professional experience with Go or another backend or systems language.
Experience operating production systems, participating in incident response, and turning operational learnings into durable improvements.
Experience with Ruby, Git internals, gRPC, or Git server infrastructure is highly desirable.
About the team
The Gitaly team includes Backend Engineers who share ownership of the product’s design, implementation, reliability, and customer outcomes. We work autonomously while collaborating closely through design discussions, code reviews, incident response, documentation, and asynchronous communication. Engineers are encouraged to take ownership as directly responsible individuals, seek input early, make decisions transparently, and share knowledge across the team. Learn more on the
Gitaly Team Page
.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
— Писать тексты для внутренних продуктов: работать с интерфейсами, рассылками и уведомлениями. — Искать решения вместе с продакт-менеджерами и дизайнерами, подключаться к проработке сценария с самого начала.
Обеспечение стабильной работы контактного центра на базе Genesys, мониторинг состояния серверов, сервисов и компонентов системы, оперативное выявление и устранение неисправностей. Первичная и расширенная техническая поддержка пользователей контактного центра, анализ и решение инцидентов.
УдалённоleadГеография найма не уточнена, офис: Москва
Location: Remote
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
Reports to: Manager, Renewals
This is an individual-contributor, tactical role focused on timely, accurate execution rather than strategic decision-making. The Associate Renewals Manager works under the general direction of Senior Renewals Managers and their manager, following specific instructions and frameworks in day-to-day work. Solutions and outputs are reviewed by more senior team members and/or the direct manager.
What You’ll Do
Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure.
Have real, consultative conversations with customers throughout the renewal cycle to understand how they're actually using the product and where they're headed next.
Identify and surface expansion opportunities — additional seats, tiers, or modules — that come out of those conversations.
Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren't yet using.
Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified.
Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule.
Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified.
Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment.
Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving.
Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLab's communication framework.
Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting.
Prioritize tasks with guidance from more senior team members to drive quality, timely results.
Contribute to team goals by working collaboratively with peer RM’s.
What You’ll Bring
Can execute basic renewal processes independently ("basic knots") and has been introduced to more advanced scenarios ("complex knots") such as multi-year deals, upsell-attached renewals, or non-standard terms.
Developing understanding of GitLab's way of working, values, and high-performance culture.
Awareness of GitLab's remote work best practices.
Growth mindset and sense of ownership — proactively seeks out ways to learn and improve, and takes action rather than waiting for direction.
Strong attention to detail and organizational skills; comfortable managing many renewals at once.
Clear written and verbal communication skills.
Ability to follow defined processes and frameworks while flagging exceptions appropriately.
Collaborative mindset and openness to feedback and coaching from senior teammates and manager.
The ability to travel for events such as trainings, team offsites, customer meetings, etc.
About the team
The Renewals team focuses on protecting and growing GitLab's recurring revenue by managing the full contract lifecycle for our subscription customers. As a Renewal Manager, you'll be part of a quota-carrying team that works closely with Sales, Customer Success, Finance, and Legal to ensure timely, accurate renewals and strong customer retention across regions in an all-remote, asynchronous environment. The team is responsible for forecasting renewal outcomes, identifying and addressing churn risk, and uncovering opportunities to expand GitLab adoption, while continuously improving processes and best practices that support predictable, sustainable growth.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: United States of America
What We Do:
Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.
Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.
Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.
Reports to: Director, Organic Social Media Marketing
Location: Remote US
US Compensation Range: $130,000 to $140,000 base, plus bonus and equity
What You'll Do:
Huntress is looking for a Showrunner to own our B2B livestream programming end-to-end — from concept through story development to post-show cutdowns. You'll be the creative force behind our live product and thought-leadership streams, working directly with our Director of Organic Social Media and Content. This is a builder's role: you'll start as the sole owner of the discipline and grow it into a function as the slate expands.
You should think like a TV producer, not a webinar coordinator. We want someone who can shape a narrative arc for a 45-minute product livestream the same way they'd shape one for a talk show — casting the right voices, writing the copy that makes an exec sound human, and making sure the thing doesn't feel like corporate content.
Responsibilities:
Own the full production lifecycle of Huntress's B2B livestreams and related video programming, including concept development, pre-production, scripting, and post-production.
Research the story through background interviews and SME research, then write host scripts, talking points, and voice-over copy that bring the narrative to life.
Cast, direct, and coach internal SMEs, executives, and partner guests so non-professional presenters perform with confidence on camera.
Oversee cutdowns and repurposing of livestream content into shorts and social-first formats.
Build the show calendar, production documents, and runsheets that keep the program predictable and repeatable.
Partner with social, email, and demand generation on stream packaging and promotion, and help build the production function as the slate grows.
Use AI tools to speed up everyday scripting, editing, research, and production workflows while applying sound editorial judgment.
What You Bring to the Team:
Experience as a producer, showrunner, or executive producer in cable news, podcast or YouTube production, corporate livestream or webinar production, or a similar field.
A natural reporter's instinct to conduct the interview, find the real story, and build the narrative rather than take a brief at face value.
The ability to write scripts, host copy, and voice-over, while coaching nervous SMEs and executives to sound like real people on camera.
Comfort being the only production person in the room, paired with a systems mindset that turns one-off execution into a repeatable process.
Fluency with production tools, including Adobe Suite and basic post-production workflows, along with the taste to make B2B livestreams feel like compelling programming.
Experience producing in a B2B marketing or demand generation context, or a track record of building a production function from scratch.
The ability to use AI tools with good judgment to work faster and smarter across scripting, editing, research, and production workflows.
What We Offer:
100% remote work environment - since our founding in 2015
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks of paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with a 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 reimbursement for building/upgrading home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to the BetterUp platform for coaching, personal, and professional growth
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.
We do discriminate against hackers who try to exploit businesses of all sizes.
Accommodations:
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to
accommodations@huntresslabs.com
. Please note that non-accommodation requests to this inbox will not receive a response.
Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our
Candidate Privacy Notice
for more details on our practices and your data privacy rights.
#BI-Remote
Location: Europe; United Kingdom; Spain
Workplace: remote
Help Us Build The Future of Travel
At Airalo, we're making it easier for people to stay connected wherever they travel. As the world's first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world.
Today, we're a team of 400+ people across 60+ countries, building a product used by travelers every day. We've grown quickly, but we've worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy.
We're fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone.
Your Next Destination
Location: Remote.
Contract: Full-time, permanent.
Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74
Languages: English is our main working language day to day, so you'll need to be comfortable communicating in it both in meetings and async.
We are looking for a highly skilled, hands-on Technical Team Lead to lead the global build and technical integration of Full MVNO systems. In this role, you will lead a dedicated Build Team responsible for architecting, integrating, testing, and commissioning end-to-end Full MVNO capabilities across global markets.
Operating under a Build-to-Run model, you and your team will build new MVNO capabilities and host MNO integrations from the ground up, execute rigorous testing, and hand over stable, operational systems to a dedicated Run team after launch. This role is ideal for someone with deep technical expertise in Mobile Core networks across voice, VoLTE, data, and SMS, strong knowledge of telecommunications regulations, and experience leading engineering and QA teams.
What You'll Do:
Lead, mentor and manage a team of seven engineers, QA specialists and Site Reliability Engineers responsible for operating the Mobile Core Network across its full lifecycle, from design, build and deployment through steady-state operations, change management, incident response and upgrades.
Manage the team’s work and people, covering sprint and capacity planning, prioritisation and stakeholder communication, alongside regular 1-to-1 meetings, fair and evidence-based performance reviews, and support for career growth.
Establish engineering best practices, automated testing strategy and technical handover standards.
Operate and manage the mobile core, built on a mix of CNFs and VNFs, from the subscriber database (HSS/HLR) through packet core, signalling (Diameter, SS7, DNS, GTP), voice and messaging platforms, ensuring end-to-end service readiness across data, voice and SMS, and working with NEPs, IPX/GRX partners, IaaS partners and Managed Service and SaaS providers.
Own the performance of the Mobile Core Network to meet 99.98% service uptime per year, defining and reporting on health KPIs (availability, attach and session success rates, call and SMS success rates, latency, packet loss and utilisation), supported by observability, monitoring and proactive alerting, and by preventative measures such as geo-redundant design, capacity forecasting, failover testing, post-incident reviews and problem management.
Own configuration management of the Core Network as a critical Day 2 discipline, including version-controlled configuration, change control, automated deployment and rollback, and configuration drift detection across all CNFs, VNFs and environments.
Work with the Build Team to take new systems into live operation, whether CNF, VNF, Managed Service or partner SaaS, by defining operational readiness and handover criteria, accepting systems into the Run Team once they meet them, and ensuring the team is trained, documented and equipped to operate them with minimal risk to service.
What You'll Bring:
5+ years hands-on in mobile core networks
2+ years leading a team of engineers and/or QA specialists in an agile or delivery-focused environment.
Strong working knowledge of both packet core and voice core, including the subscriber database (HSS/HLR), policy and charging, VoLTE and legacy circuit-switched voice.
Expertise across the signalling stack, including Diameter, SS7 and SIP.
Experience with messaging architecture and SMS routing, including interworking with other operators.
Strong delivery mindset across multiple concurrent rollout streams, with clear communication and the ability to produce documentation good enough to hand a system over on.
Nice to have
Automation experience: CI/CD pipelines, infrastructure as code (Terraform, Ansible), containerisation (Docker, Kubernetes) or automated signalling test frameworks.
Hands-on with core MVNO vendors such as Nokia, Ericsson, Mavenir, Oracle Communications, Cisco, Summa Networks, NetNumber or XIUS.
Cloud-native or virtualised network functions on AWS, Azure, GCP or private cloud.
Degree in telecommunications engineering, computer science, electrical engineering or similar.
Why People Join Us
We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first.
Our team spans 60+ countries, united by a shared belief that great work happens when people are trusted to own what they do. There's trust to own what you do, space to focus without constant layers of process, and a clear sense of what you're responsible for from day one.
As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact - from anywhere in the world.
Before You Hit Apply
By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy
We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.
At Airalo, we believe in roaming-free recruitment. Just as we provide clear connectivity for travelers, we provide clear salary ranges for our candidates. 🌍
This role is remote and open to candidates across our supported locations in Europe. The range below reflects the full salary range for this role across the countries where it's available:
📍 UK: £89,600 – £134,400
📍 Ireland: €76,800 – €115,200
📍 Western & Southern Europe: €50,800 – €130,200
📍 Central, Eastern Europe & Caucasus: €54,400 – €104,496
Your Home Destination 🛫
At Airalo, we use localized market data, so your compensation band depends on where you’re based. You can learn more about our compensation philosophy in our public handbook.
Most of our hires come in within the first half of the band, which leaves you room to grow, and you’ll see exactly what that looks like from day one. In exceptional cases, where a candidate’s skills and experience clearly exceed the role’s requirements, we’re happy to discuss going higher.
We’ll walk through your range together on your first call with our Talent team, so we’re all aligned for takeoff! 🎒✨
Location: Geneva, Switzerland
Workplace: hybrid
Location:
Any MSF office*
Contract:
Fixed-term / Permanent contract at 100%
Duration:
Open
Starting date:
December 28, 2026
Deadline to apply:
November 30, 2026
Compensation and Benefits:
MSF practice is to offer the compensation and benefits package in line with the MSF entity offering the contract
*By default, the successful candidate will be offered a contract in the MSF office, able to issue a contract, of their country of residence at the time of application. If no MSF office exists in their country of residence, the successful candidate will be expected to relocate to a country where an MSF office can issue a contract, provided the local legislation allows for that.
At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.
MSF is committed to preventing abuse, inappropriate behaviour, lack of integrity and financial misconduct in its work and care spaces. The successful candidate will be expected to comply with the organisation’s safeguarding policies and standards of professional behaviour.
We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know from the beginning of the selection process.
MSF International
Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. MSF International is the legal entity that binds MSF’s 26 sections, 28 associations and 16 branch offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.
I. CONTEXT
The MSF Access HR Lead is part of the MSF Access team, line managed by the MSF Access Head of Resources and integrated as part of the MSF International HR team. Working under the umbrella of MSF International and using existing policies and guidelines, this position takes the lead on all matters HR related, on people and culture, within MSF Access. This includes any and all activities related to the employee life-cycle, directing line-managers and co-workers for compliant process follow-up, problem solving, initiative taking and shaping further the current and future implementation of HR practices to support and fulfil the vision of MSF Access. It includes planning, monitoring and projecting HR needs to better partner up with our colleagues for better results today and within the strategic plan period of 2026 – 2031, and beyond.
II. PURPOSE OF THE JOB
The MSF Access HR Lead provides guidance and coordination within the human resource and people & culture domain to MSF Access, turning strategy into action. This position autonomously provides end-to-end HR leadership across the full employee life cycle for MSF Access. Through a collaborative and diplomatic approach, this position works in unison with hosting offices, in close collaboration with MSF International HR. The purpose is to align HR work, ensuring quality and consistency, supporting the day-to-day HR work and decisions, and is accountable for the results. The position covers the full spectrum of HR: workforce planning, monitoring, reporting, recruitment, onboarding, development, performance management, grievance management, engagement, and offboarding. It also ensures compliance, risk management, and strategic alignment with MSF-International standards. The role is a global all-round HR function that supports MSF Access staff and hubs consistently, wherever they are based.
III. ACCOUNTABILITIES
Under the umbrella of MSF International and tailored to MSF Access, co-develop and implement a coherent global HR framework for MSF Access, aligned with organizational strategy, MSF-International standards, and the needs of a distributed workforce, to ensure consistent and effective people management across all hubs.
Activities:
Translate organizational priorities into integrated HR plans, processes, and initiatives across the employee lifecycle. Create metrics and indicators that help steer.
Coordinate with hosting offices, MSF-International HR, and management to align HR practices and service delivery.
Monitor implementation and recommend improvements to strengthen HR effectiveness and consistency.
2. Lead workforce planning and recruitment activities across MSF Access, in collaboration with managers and hosting offices, to ensure the organization attracts and retains the talent required to achieve its strategic objectives.
Activities:
Oversee global recruitment for MSF Access: manage, facilitate, and coordinate recruitment processes across MSF offices worldwide, in coordination with the MSF International HR team, for MSF Access positions and hubs.
Use Asana as a planning and reporting tool to organise and structure the MSF Access HR work. Develop and monitor recruitment metrics and forecasting tools to anticipate staffing needs as we enter a stage of less new recruitment and more turn-over. Create dashboards and overviews for different audiences like team, Head of Resources, MT or Board.
Analyse and improve organizational structures in collaboration with MSF Access leadership, ensuring alignment between structure, strategy, and efficiency. This, in line with the global grading framework and wider rewards review environment.
Identify role expansion and growth opportunities of our colleagues as MSF Access's strategy evolves.
3. Design and maintain onboarding and integration frameworks for new employees across all locations, to ensure a consistent employee experience and rapid integration into MSF Access teams and culture.
Activities:
Design and maintain a standardized onboarding framework so new hires — across different hubs and time zones — receive consistent orientation to MSF Access's structure, culture, and expectations.
Coordinate with hiring managers, hosting offices and MSF International to ensure contractual, administrative, and logistical elements of on/off-boarding are completed smoothly. Work on standardization of on/off-boarding together with hiring managers and internal communications.
Support integration of new staff into distributed/remote teams, accounting for cultural and regulatory diversity across hosting environments.
4. Develop and coordinate learning, development, and performance management practices in line with organizational priorities, to strengthen individual and team capability and support high performance.
Activities:
Standardize performance management workflows and tools across MSF Access hubs, using the MSF International performance management policy as base.
Support managers in setting objectives, conducting reviews, and addressing performance concerns consistently and equitably. Follow up on the review calendar, ensuring that all employees have access to a review at least once a year.
Use performance data alongside broader HR analytics to inform decision-making, for example training budgets or more focused training or group coaching needs. Independently research the training offers of different sections and externally, to create a training catalogue for MSF Access staff.
Establish and enhance learning and development programs tailored to MSF Access's specific needs, its global, distributed workforce – in partnership with MSF-International HR.
Implement an MSF Access tailored 360-degree employee review processes to support growth planning and skills development in the respective Access areas.
Partner with managers to identify development needs and career pathways within MSF Access.
5. Develop and promote employee engagement, wellbeing, and grievance management approaches across MSF Access, to foster an inclusive, collaborative, and supportive work environment.
Activities:
Implement engagement and feedback mechanisms to monitor employee experience and organizational health, taking pulse/atmosphere checks and advising on engagement and motivation.
Promote awareness and effective use of existing complaint, grievance and employee support mechanisms. Work proactively on grievance management, to avoid it growing into bigger complaints, providing HR solutions and working within the MSF International policies and frameworks.
Monitor wellbeing, absence, and retention trends and recommend appropriate interventions.
Be an integral and pro-active contributor to Equity, Diversity and Inclusion. Review and possibly improve recruitment practices, support management practices, identify training, learning or development needs and implement them together with the board, management team and MSF Access team.
6. Ensure HR compliance, risk management, and operational controls are maintained in accordance with applicable legislation, hosting-office requirements, and MSF standards, to safeguard employees and organizational integrity.
Activities:
Liaise with MSF International and hosting offices. Monitor compliance with HR policies, procedures, and regulatory requirements across all hubs.
Ensure compliance to existing policies, regulations and guidelines. When and where needed, to review, update, and create MSF Access tailored HR guidelines and workflows, together with the MSF Access Head of Resources and MSF-International, to ensure legal compliance and alignment with organizational standards.
Identify HR-related risks. and maintain and overview and follow compliance monitoring systems.
Strengthen MSF Access control processes and maintain a framework for HR operations to ensure operational stability and clear accountability. Use asana for tracking and structuring tasks, enabling easier handovers and absence coverage.
Conduct regional assessments — visiting MSF Access hubs as needed/delegated — to build supporting relationships, understand local HR context, needs and realities, and if and where needed needs and tailor solutions with local teams.
7. Manage employee off-boarding and separation processes across MSF Access, in collaboration with hosting offices and MSF-International HR, to ensure compliant, respectful, and organizationally valuable transitions.
Activities:
Coordinate standardized off-boarding, knowledge-transfer, and administrative closure processes, together with MSF International and hosting offices.
Conduct and analyse exit feedback and turnover trends to identify improvement opportunities.
Ensure separation processes comply with legal and organizational requirements in relevant jurisdictions.
8. Develop and maintain HR analytics, reporting, and planning systems that provide reliable workforce insights and support evidence-based decision making across MSF Access.
Activities:
Define, monitor, and report on HR metrics covering recruitment, performance, engagement, development, and turnover. Explore new tools such as engagement trackers to support this.
Maintain dashboards, reporting tools, and planning structures using agreed systems, including Asana.
Provide analysis and recommendations to leadership to support strategic workforce decisions and continuous improvement.
IV. AUTONOMY, COMPLEXITY
Challenges and decisions that the job faces to achieve the accountabilities:
Autonomy to think and act
Manage in complex HR context with hosting offices, varying local labour laws and practices, under the umbrella of MSF International and with a geographically spread team.
SAFEGUARDING REQUIREMENTS FOR THE ROLE
The incumbent commits to contribute to a safe, supportive, inclusive, equitable, diverse, respectful, and healthy workplace, free from abuse and other misconduct. They will not engage in any form of abuse including those detailed in MSF Typologies of Abuse and when an employee suspects or observes abuse, they will report it (without investigating it) to protect others.
Education
Master’s degree in Human Resources, Business Administration, or related experience from HR positions within MSF or comparable organisations.
Experience
Minimum of 5 years of experience in HR management or related roles
in MSF
, with the ability to apply standards, methods and tools.
Experience in coordinating, supporting or participating to the HR management of a project portfolio and/or complex projects
Solid technical expertise and coordination in global HR management (incl recruitment/contracting), policy development, and HR processes, solid facilitation capacity.
Strong experience as communicator who works well independently, autonomously within a multi-cultural and global team.
Experience in working across different cultures and time zones
Knowledge
Strong facilitation knowledge, influencing skills, problem solving, adaptability and resilience as HR in MSF across different hosting offices requires this.
Working knowledge of Microsoft products, including SharePoint, Forms, Teams, Excel, preferably PowerBI.
Knowledge of project management software, such as Asana.
Strong analytical, communication, and leadership skills.
Languages
Fluent in English (C2 CEF) . Fluency in French, Arabic and/or Spanish a strong asset
Only shortlisted candidates will be contacted.
By submitting an application, the job applicant confirms their understanding and acceptance of these recruitment procedures.
Location: London
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Job Description
Checkout.com http://Checkout.com is looking for a Senior Manager, Content to lead our Content team, content strategy, and set the editorial direction for everything we publish aligned with our expanding mission, new product segments, and greater global reach.
This is a people management plus hands-on role with real scope. You will own the content roadmap, lead our highest-profile reports and content workstreams, and manage the agencies and budgets that support them. You will also stay close to the craft, personally writing and shaping a wide range of content pieces. You will manage three content specialists, and you will work side by side with senior stakeholders across Marketing and Commercial to make sure our content earns its place in the market.
Why this role exists
Every piece of Checkout.com http://Checkout.com content should do a job and this role exists to make sure it does.
You will make sure our content:
Drives our commercial objectives, working with teams to ensure there is a clear line from every piece to pipeline, revenue and customer growth
Prepares the ground for our new narrative, so that what we say tomorrow feels earned by what we publish today
Is highly impactful, with a clear point of view and a high bar for quality
Moves our customers, speaking to what they care about in language that changes minds and behaviour
Makes us irresistible in the market, so that Checkout.com http://Checkout.com is the brand merchants want to work with
Creates genuine thought leadership that shapes how the industry thinks about payments
How you'll make an impact
Editorial direction and content strategy
Set the editorial direction for Checkout.com http://Checkout.com's content, defining what we stand for, what we say and what good looks like across every format and channel
Translate our evolving narrative and commercial priorities into a clear content strategy, and bring the team and stakeholders along with it
Build and own the content roadmap, making deliberate calls on what to prioritise, what to stop and where to invest
Hold the quality bar for the team's output, making sure every piece is accurate, insight-led and distinctively Checkout.com http://Checkout.com
Develop and deliver content strategy for new audiences and segments, including SMB and consumer
High-profile reports and content Work-Streams
Lead our flagship reports and highest-profile content work-streams from idea and brief through research, writing, launch and distribution
Personally write or shape our most important content, including large reports, thought leadership, executive-facing pieces and event talk tracks
Make sure our biggest content moments are data-led, evidence-backed and built to be picked up by customers, press and analysts
Define the right measures of success for each workstream, including commercial contribution, audience engagement and share of voice, and use results to decide what to scale, change or stop
Events Content
Drive the content for our high-impact owned and industry events, such as Thrive, SXSW London and Money20/20, so that the story on stage, in the room and after the event is consistent and compelling
Partner with the Experiential team from the start of each event, shaping themes, speaker narratives and content that carries through into wider campaigns and commercial follow-up
Stakeholders and roadmap
Work closely with senior stakeholders across Marketing and Commercial, including Product Marketing, Regional Marketing, Brand, Communications and Sales, to map the content roadmap against business priorities
Act as the content expert in planning forums, communicating recommendations clearly, resolving competing priorities and holding the line on quality and focus when demand outstrips capacity
Ground decisions in customer insight, commercial data and stakeholder feedback
Agencies and budget
Manage the content budget and relevant agency partners, including briefing, performance management and quality control
Shape investment cases and recommend where to spend based on expected value and evidence of returns
Drive agencies to clear KPIs tied to our commercial and marketing objectives
Lead and develop the team
Manage and develop the existing Content team through clear goals, regular coaching, honest feedback and meaningful ownership
Manage team workload and priorities, balancing demand across the business so the team can do its best work at a sustainable pace
Balance personal delivery with team execution: step in on the complex work when your expertise is needed, while making sure the team keeps ownership and grows through the work
Build team capability, including the confident and responsible use of AI to raise both quality and pace
What we're looking for
8+ years in content, editorial or communications, with a proven record of content leadership. We care more about the quality of your career progression than the exact number of years
Experience in a large fintech or a scaled tech business. B2B or B2C backgrounds are both welcome. Payments experience is preferred but not required.
Prior experience managing a team
A strong editorial point of view and an excellent writer, with a portfolio that shows you can produce high-impact reports, thought leadership and executive content
Experience leading flagship, data-led reports or similar high-profile content programmes from brief to launch
Strong commercial understanding, with experience managing budgets and agencies, assessing ROI and using data to guide decisions
Confident communication and stakeholder management, including influencing senior leaders and creating clarity when requirements are ambiguous
Strong operational judgement: you manage multiple workstreams, prioritise with conviction, and explain your choices clearly
AI-fluent: you use AI tools as a genuine productivity multiplier, knowing where they add pace and where the human edit matters
Data-aware: you use analytics to understand performance and adjust, not just report numbers upward
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Задачи:
— создавать тексты для email-рассылок, push-уведомлений, SMS и специальных проектов, а также иногда для баннеров и печатных материалов;
— изучать tone of voice и руководства по стилю проектов;
— взаимодействовать с менеджерами проектов, обсуждать задачи и предлагать идеи;
— соблюдать сроки и своевременно информировать о возможных проблемах.
Требования:
— опыт написания креативных текстов для крупных брендов не менее 2 лет;
— опыт работы с CRM-коммуникациями, включая рассылки, push-уведомления, SMS и pop-up;
— грамотное владение русским языком, умение писать без штампов и канцеляризмов, адаптировать стиль;
— умение работать с брифами и спокойно воспринимать правки;
— профильное образование и наличие CRM-текстов для e-commerce и e-travel в портфолио будут преимуществом.
Условия:
— частичная занятость, 2–4 часа в день;
— полностью удалённая работа из любой точки мира;
— необходимо быть на связи с 10:00 до 19:00 по московскому времени;
— сотрудничество с самозанятыми;
— почасовая оплата.
Location: London
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE ROLE
As our Account Executive, Digital Natives, you will grow Mistral's business with companies building AI-native products across the UK and Northern Europe. These are engineering-led companies whose products run on models: coding tools, voice agents, document automation, customer support platforms, search, and more. Their buyers are founders, CTOs, and AI engineering leads, and they choose models on performance, cost, reliability, and data residency.
You will be the first member of the Digital Natives team based in Europe. You will own deals end to end, from first conversation through production launch and expansion, working alongside our solutions engineering, product, science, and legal teams.
This role is based in London, with regular travel across the region and to our Paris headquarters.
WHAT YOU WILL DO:
Pipeline development (targeted outbound and qualified inbound):
- Identify and engage the most promising AI-native companies in your territory, and build relationships with the founders and engineering leaders who select models
- Qualify and convert inbound interest from teams already building on our API into commercial relationships
Technical evaluation:
- Guide customers through evaluations of our models on their real workloads, working with our solutions engineers to keep the process fast and the results clear
- Turn successful evaluations into production usage and long-term commercial agreements
Deal management and closing:
- Own the commercial cycle end to end: qualification, evaluation, negotiation, and close, together with our legal and solutions teams
- Manage deals with multiple technical and executive stakeholders on both sides, and keep everyone aligned on timelines and next steps
Account growth:
- Grow usage within existing customers as they ship new products and features on our models
- Stay close to customers' roadmaps so Mistral is positioned for their next workload before it reaches production
Working with product and science:
- Bring customer feedback, usage patterns, and competitive insight back to our product and science teams to inform priorities and the roadmap
- Connect customers directly with our product and research teams where it accelerates their success
WHAT WE'RE LOOKING FOR:
- 5 to 8 years of sales experience, with a track record of closing deals with startups and scale-ups for a technical product (API, developer tools, infrastructure, or data)
- Experience selling to technical buyers: founders, CTOs, and engineering leaders
- Working knowledge of how AI products are built, and the ability to hold a credible conversation about models, evaluation, and deployment with an engineering audience
- Experience at a fast-growing startup, ideally in AI, developer tools, or infrastructure
- Comfort with usage-based revenue, where growth comes from what customers ship rather than from a single contract
- Excellent English; French, German, Dutch, or a Nordic language is a plus
- Strong negotiation and communication skills, and a hands-on, low-ego approach
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Задачи:
— Создавать тексты для email-рассылок, push-уведомлений, SMS и специальных проектов, а также иногда для баннеров и печатных материалов.
— Изучать и придерживаться Tone of Voice и руководств проектов.
— Взаимодействовать с менеджерами проектов, обсуждать задачи и предлагать идеи.
— Соблюдать сроки и заранее информировать о возможных проблемах.
Требования:
— Опыт написания креативных текстов для крупных брендов не менее 2 лет.
— Опыт работы с CRM-коммуникациями, включая рассылки, push-уведомления, SMS и pop-up.
— Грамотное владение русским языком, умение избегать штампов и канцеляризмов, адаптация стиля под разные задачи.
— Умение работать с брифами и спокойно воспринимать правки.
Будет преимуществом:
— Профильное образование.
— Наличие в портфолио текстов для CRM-коммуникаций в сферах e-commerce и e-travel.
Условия:
— Частичная занятость (2–4 часа в день).
— Полностью удалённая работа из любой точки мира.
— Необходимость быть на связи с 10:00 до 19:00 по московскому времени.
— Сотрудничество в статусе самозанятого.
— Почасовая оплата.
УдалённоМожно работать из любой страны
УдалённоCanada
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоleadEurope; United Kingdom; Spain; We sincerely thank all applicants in advance for submitting their interest in this opportunity
ГибридleadGeneva, Switzerland; Design and maintain a standardized onboarding framework so new hires — across different hubs and time zones — receive consistent orientation to MSF Access's structure, culture, and expectations; Experience in working across different cultures and time zones
ОфисseniorLondon
London; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks