Location: Austin; US Remote
Workplace: Hybrid
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
The role
We’re hiring Senior Solutions Engineers to build Synthesia’s pre-sales function in North America, focusing on Mountain, Central, and West regions. This is a founding role: you’ll be one of the first SEs, shaping the playbook, tooling, and best practices as we scale, not following an established model. If you’re excited by building while scaling, we’d love to hear from you.
As a Solutions Engineer at Synthesia, you will partner with Account Executives, Customer Success, and Product Marketing to run discovery, deliver demos, scope POCs, and design the technical solution for each deal. You will be a trusted advisor focused on the value customers get from Synthesia, and you’ll take what you learn in the field back to Product.
This is an incredible opportunity to join us as we become a multi-product company for the first time and continue to scale across North America. We're ideally looking for someone based in Austin, where we have an office, for this role, but welcome remote candidates to apply.
Sales cycle ownership
- Co-plan and execute discovery calls to understand customer requirements, their technical environment, and current business challenges.
- Design and deliver compelling demonstrations that solve customer problems, quantify the value of solving those problems, and tell a clear, credible story of how Synthesia solves them better than anything else.
- Understand and overcome technical objections and integration concerns; identify blockers early and develop solution paths with customers.
- Support stakeholder workshops that connect Synthesia to the buyer’s broader technology strategy on complex, multi-stakeholder deals.
- Partner with Account Executives to define account and deal strategy, advise on competitive positioning, assess opportunity stage, and forecast your book of business for leadership.
Demo excellence
- Design and execute repeatable demo methodologies that prove Synthesia’s business value quickly, whether the customer is deploying Studio at scale, designing Roleplay Sessions for skill building, or integrating Interactive Avatars into their product.
- Identify, build relationships with, and actively empower executive champions within customer organizations so they can advocate for Synthesia internally.
- Develop and maintain reusable assets across demo environments, use cases, integration templates, objections, and industry playbooks, brought to life directly in Synthesia’s platform.
- Support POC and pilot readouts as a business narrative, not a feature tour, learning to bring storytelling and executive presence to the room as you grow into more senior conversations.
- Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance topics (SOC 2, GDPR, enterprise identity), and scalability for global deployments.
Product and industry expertise
- Maintain deep expertise on Synthesia’s platform capabilities across all product lines, roadmap, and positioning to highlight value-driving use cases.
- Develop deep vertical knowledge, establishing yourself as a subject matter expert and building trust with executive buyers.
- Stay ahead of the AI-native learning and enablement space, so you can credibly discuss how customers are shifting from current, static methods to interactive practice and measurable skill development.
Ecosystem collaboration
- Product: share customer and prospect product and competitive feedback with pre-sales leadership and Product, flagging pain points, missing capabilities, and gaps that surface in your deals to help shape the roadmap.
- Product Marketing: work with Product Marketing to understand and apply messaging and positioning in your deal cycles, and contribute to reusable assets like demo scripts and competitive battlecards.
- Customer Success: brief Customer Success on technical context and champion relationships at handoff, so your POCs and pilots convert cleanly into production deployments.
- Enablement: review and enhance enablement content based on what works best in preparing team members for client engagements, and deliver and evaluate certification as needed to accelerate understanding in the commercial team.
What we’re looking for
- We expect this person to have a minimum of 5+ years experience in pre-sales, solutions engineering, or customer-facing technical experience at SaaS companies.
- Strong consultative discovery, stakeholder management, and communication skills, with the ability to engage credibly with both executive decision-makers (CHRO, CLO, Head of L&D, CTO) and technical audiences (IT, security, developers).
- Technical depth in at least one area (creation flows, APIs, integrations such as LMS, HCM, CRM, and identity, security, or compliance) and a willingness to learn quickly across domains.
- Fluency with sales methodologies such as MEDDPICC and Command of the Message, and comfort translating technical requirements into business value and ROI conversations.
- A problem-solving approach built on gathering requirements, asking clarifying questions, and adapting solutions to customer needs.
- Excellent business and technical presentation skills, in person and remote, and the ability to explain complex AI and integration concepts clearly to both technical and non-technical audiences.
- Self-motivated and organized, with the ability to manage multiple POCs, demos, and customer conversations simultaneously while meeting deadlines.
- A collaborative mindset; you thrive working with AEs, Product, Customer Success, and other teams to drive customer and company success.
- Product orientation and genuine curiosity about how customers use technology.
- Willingness to travel to visit key customers for discovery, executive conversations, and on-site demos.
We’d be particularly excited if
- You're a MEDDPICC & Command of the Message expert.
- You bring experience with video AI.
Compensation
This is a Senior Solutions Engineer position, and we expect to pay between $211,197 and $257,901 OTE (on-target earnings), split 70% base / 30% variable, with the variable portion paid quarterly.
Что нужно делать: • провести аудит текущей аналитики и определить пробелы; • анализировать игровые воронки, поведение и возвращаемость игроков (retention);
Location: Mumbai, India
Workplace: fully
About Global University Systems (GUS)
Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.
About the Role
The Regional Director, Student Recruitment role represents an unparalleled opportunity to make a significant and lasting impact in a high growth business. The Regional Director will bring strategic vision, focus and innovation to enable future growth in a competitive market.
This is a key role working on the creation, implementation and delivery of International Student Recruitment Strategy, with a particular and immediate focus managing and developing regional based team to lead on the establishment and cultivation of B2B agency partnerships, leading schools, governments and other channels for the recruitment of international students.
The post holder is responsible for developing and executing activities to achieve international student recruitment targets, developing existing and future international target markets and ensuring a smooth and effective integration with the respective institution.
The successful candidate will be based ideally in their home country and must have experience working in and managing small, high performing teams in a fast-moving environment, and will be able to communicate with our stakeholders with tact and diplomacy.
Key Responsibilities
The Regional Director will:
·
Work on the strategy and vision regarding international student recruitment into integrated deliverable operational plans; monitoring and evaluating performance against agreed targets and timely reporting of progress of results and outcomes for International Student Recruitment and business development.
·
Creating and leading recruitment activity to generate business and identify new recruitment markets and channels, ensuring continual development of new business and sustainability of existing channels.
·
Recruitment, co-ordination and monitoring of a network of agents and other channels to support international recruitment activity.
·
Build, manage and develop a regional team to help deliverables.
·
Co-ordinate recruitment activities, including attendance at fairs and events through the development and execution of an integrated plan with associated targets and KPIs.
·
Critically assess and evaluate recruitment activity in respect of its value for money and investment returns, making changes and improvements as necessary.
·
Identify emerging risks to recruitment targets and formulate plans to mitigate risks by managing across the breadth of relevant international recruitment activity.
·
Undertake analysis of data relating to agreed Key Performance Indicators, ensuring that there is appropriate and accurate information available to all those who need it.
·
Play a role in confronting particular issues as they arise, (whether opportunities or risks)
·
Lead, motivate, develop and inspire the International Recruitment and Business Development team, structure their activity and performance to deliver results in line with operational and project budgets, providing clear objectives and managing performance against these.
·
Develop ways of attracting good people to work within the department and to develop and retain talent within it. Ensure that appropriate performance management and succession planning is in place so that the team remains agile and innovative.
·
Other duties, as required from time to time in line with the seniority and scope of this role.
·
Work with key stakeholders across the region to improve the evidence base for growth including developing the knowledge base on regulatory, legislative and operational landscapes. This includes identifying opportunities for policy change and new partnerships.
·
Be a credible voice of authority on global private education, and develop knowledge in these areas, including being a source of advice and support to BDMs on their planning and activities.
·
Develop, manage and maintain a network of overseas institutions and agencies to establish effective recruitment pipeline development and referral channels.
Experience & Skills
·
Takes a consultative sales approach, always aiming for ‘win-win’ outcomes that best benefit the company, students’ interests and other stakeholders
·
A general understanding of market trends in education- private and public sectors- and international student recruitment
·
A positive and determined approach to researching and analyzing new business opportunities
·
Combination of experience working directly for a university, language school and school/college network with a focus exclusively on student recruitment.
·
Excellent organizational and time management skills including ability to cope with competing demands and to prioritize tasks
·
Developing and creating business plans to enable market entry
·
Strong client management skills
·
Analytical and problem-solving abilities
·
Ability to use own initiative and pay close attention to detail
·
Achieving or surmounting revenue targets
·
Confident in dealing with various levels of seniority
·
Strong communication skills in all forms, including written, oral, email, telephone, and presentations
·
Capable of working independently, and having responsibility as an individual
·
Experience building student recruitment pipeline.
·
Strong B2B and B2C experience with agents.
·
Leading teams based across the region
·
Salesforce implementation and leadership
The post holder will be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.
There will be a need to undertake extensive business travel.
Over time the nature of the job may change. Consequently, GUS will expect to revise this job description from time to time and will consult with the job holder at the appropriate time.
Other Information
Please note this position is only available on our consultancy agreement.
Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.
Location: Mumbai, India
Workplace: fully
About Global University Systems (GUS)
Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.
About the Role
The Regional Director, Student Recruitment role represents an unparalleled opportunity to make a significant and lasting impact in a high growth business. The Regional Director will bring strategic vision, focus and innovation to enable future growth in a competitive market.
This is a key role working on the creation, implementation and delivery of International Student Recruitment Strategy, with a particular and immediate focus managing and developing regional based team to lead on the establishment and cultivation of B2B agency partnerships, leading schools, governments and other channels for the recruitment of international students.
The post holder is responsible for developing and executing activities to achieve international student recruitment targets, developing existing and future international target markets and ensuring a smooth and effective integration with the respective institution.
The successful candidate will be based ideally in their home country and must have experience working in and managing small, high performing teams in a fast-moving environment, and will be able to communicate with our stakeholders with tact and diplomacy.
Key Responsibilities
The Regional Director will:
·
Work on the strategy and vision regarding international student recruitment into integrated deliverable operational plans; monitoring and evaluating performance against agreed targets and timely reporting of progress of results and outcomes for International Student Recruitment and business development.
·
Creating and leading recruitment activity to generate business and identify new recruitment markets and channels, ensuring continual development of new business and sustainability of existing channels.
·
Recruitment, co-ordination and monitoring of a network of agents and other channels to support international recruitment activity.
·
Build, manage and develop a regional team to help deliverables.
·
Co-ordinate recruitment activities, including attendance at fairs and events through the development and execution of an integrated plan with associated targets and KPIs.
·
Critically assess and evaluate recruitment activity in respect of its value for money and investment returns, making changes and improvements as necessary.
·
Identify emerging risks to recruitment targets and formulate plans to mitigate risks by managing across the breadth of relevant international recruitment activity.
·
Undertake analysis of data relating to agreed Key Performance Indicators, ensuring that there is appropriate and accurate information available to all those who need it.
·
Play a role in confronting particular issues as they arise, (whether opportunities or risks)
·
Lead, motivate, develop and inspire the International Recruitment and Business Development team, structure their activity and performance to deliver results in line with operational and project budgets, providing clear objectives and managing performance against these.
·
Develop ways of attracting good people to work within the department and to develop and retain talent within it. Ensure that appropriate performance management and succession planning is in place so that the team remains agile and innovative.
·
Other duties, as required from time to time in line with the seniority and scope of this role.
·
Work with key stakeholders across the region to improve the evidence base for growth including developing the knowledge base on regulatory, legislative and operational landscapes. This includes identifying opportunities for policy change and new partnerships.
·
Be a credible voice of authority on global private education, and develop knowledge in these areas, including being a source of advice and support to BDMs on their planning and activities.
·
Develop, manage and maintain a network of overseas institutions and agencies to establish effective recruitment pipeline development and referral channels.
Experience & Skills
·
Takes a consultative sales approach, always aiming for ‘win-win’ outcomes that best benefit the company, students’ interests and other stakeholders
·
A general understanding of market trends in education- private and public sectors- and international student recruitment
·
A positive and determined approach to researching and analyzing new business opportunities
·
Combination of experience working directly for a university, language school and school/college network with a focus exclusively on student recruitment.
·
Excellent organizational and time management skills including ability to cope with competing demands and to prioritize tasks
·
Developing and creating business plans to enable market entry
·
Strong client management skills
·
Analytical and problem-solving abilities
·
Ability to use own initiative and pay close attention to detail
·
Achieving or surmounting revenue targets
·
Confident in dealing with various levels of seniority
·
Strong communication skills in all forms, including written, oral, email, telephone, and presentations
·
Capable of working independently, and having responsibility as an individual
·
Experience building student recruitment pipeline.
·
Strong B2B and B2C experience with agents.
·
Leading teams based across the region
·
Salesforce implementation and leadership
The post holder will be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.
There will be a need to undertake extensive business travel.
Over time the nature of the job may change. Consequently, GUS will expect to revise this job description from time to time and will consult with the job holder at the appropriate time.
Other Information
Please note this position is only available on our consultancy agreement.
Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.
The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.
There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.
Location: Remote
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
ElevenMusic is a consumer music app where music is the core product: a place to listen, create, remix and share. The team is small, agent-first and sits apart from the main org, with very fast CI, so ideas often ship the same or next day. Today, one engineer runs the whole iOS app alone.
We’re looking for a Mobile Engineer to own ElevenMusic across iOS and Android, and to make mobile a driver of the product rather than a downstream port of web features. You’ll build for musicians and creatives, think in systems as well as screens, and work with high autonomy and a high bar for taste.
Requirements
- Shipped a well-designed, production mobile app that real users love, and can show us what you owned.
- Strong systems thinking across mobile and backend. We’re framework-agnostic (Swift UI or Kotlin Jetpack Compose), but expect you to work across iOS and Android.
- Exceptional product taste and a clear view on what makes a mobile experience great.
- Highly self-directed: you turn loose directions into shipped work and own the outcome.
Bonus: musical interest or intuition. Open-source or GitHub contributions.
Location
This role is remote-first, so it can be executed from anywhere in Europe and the US East Coast, with the ability to operate in GMT-5 to GMT+1 timezones required. If you prefer, you can work from our offices in London, New York, Warsaw, and Amsterdam.
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Remote
Workplace: Remote
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
We’re looking for an iOS Engineer to join our growing mobile team and build the Creative App (iOS https://apps.apple.com/us/app/elevenlabs-ai-voice-generator/id6743162587), bringing our audio AI to millions of users. You’ll ship features that integrate tightly with our AI-driven audio models, and work out where focused bets or incremental improvements will move the product most.
You’re impact-driven and autonomous, and good at drawing clear conclusions from experimental results. You’ll work closely with design, product and research, and help shape the app’s architecture and technical direction.
Requirements
- Strong native iOS development (Swift, SwiftUI) with a track record of shipping features that improved engagement
- Have designed and run A/B tests, using data to decide what to build next
- Comfortable with ambiguity and fast-changing priorities, and able to add structure where it’s needed
- Experience owning performance, quality and responsiveness in a production app
Bonus
- Experience with audio playback or streaming on iOS
- Experience building mobile infrastructure for build, test and release pipelines
Location
This role is remote-first, so it can be executed from anywhere, with the ability to operate in GMT to GMT+4 timezones preferred. If you prefer, you can work from our offices in London, Warsaw, Dublin, Amsterdam and Paris.
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Dubai, United Arab Emirates
Workplace: on-site
About Deluxe Holiday Homes
Deluxe Holiday Homes is a leading holiday-home and property management company based in Dubai, UAE, managing a portfolio of 800+ premium short-term rental properties across the emirate. The Deluxe Homes Group operates with ~230 people across Dubai, Abu Dhabi, Fujairah, and Armenia, and includes Deluxe Homes Real Estate, our brokerage and long-term property management arm. We use a modern technology stack to run operations, serve guests and tenants, and protect owner returns.
Role Overview
We are looking for an organized, reliable Office & Listings Coordinator to run the front desk of our Al Barsha head office and, once trained, to own three back-office streams: long-term tenancy administration for Deluxe Homes Real Estate (our own tenancy contracts and those of our landlord clients), property listings on local portals and OTAs, and office supplies. You are the one-stop contact for our property management clients: when a landlord or tenant calls, you answer, resolve the routine, and chase the rest. You will spend part of the day at the desk and part of the day on tenancy files and listings.
This is an ownership role, not a wait-to-be-told role. We will train you from zero on tenancy paperwork, listings and our systems, but we need someone who notices what is missing and fixes it: an expired tenancy nobody flagged, a listing with the wrong price, a landlord waiting two days for a call-back. You make routine decisions inside your remit and report after — you do not wait to be asked. If a landlord client calls about their Ejari renewal, you know the answer or you find it the same day.
Note:
This role does not include site visits, property inspections or guest check-ins. Those are handled by the operations and field teams. Tenancy work in this role covers long-term (Ejari) tenancies only, not short-stay guest bookings.
Key Responsibilities
1. Front Desk & Visitors
• Run the front desk during office hours: greet visitors, landlords, tenants and guests, and route them to the right person within minutes, not after a wait.
• Answer and route the main office line and WhatsApp; take accurate messages and follow up so nothing is lost.
• Receive and log couriers, documents and keys; keep a clean handover record.
• Keep the reception and meeting rooms presentable; book rooms and keep the visitor log.
• Coordinate desk cover with the Office Manager so the desk is never empty during your tenancy and listing blocks.
2. Long-Term Tenancy Administration & Client Calls (Deluxe Homes Real Estate)
• Be the first point of contact for property management clients: answer landlord and tenant calls and messages, resolve routine questions yourself (rent dates, renewals, notices, documents) and escalate only the exceptions.
• Prepare, issue and file tenancy contracts for company-held units and for landlord clients using approved templates.
• Register and renew Ejari contracts on time; keep a renewal calendar and flag every expiry at least 60 days ahead.
• Collect and verify tenant documents (Emirates ID, passport, visa) and cheques; record PDCs and hand them to Finance the same day.
• Track rent due dates and late or bounced payments, and send the first reminder without being asked.
• Keep every tenancy file complete and audit-ready in the company system.
3. Property Listings (Portals & OTAs)
• Create and update listings on local portals (Property Finder, Bayut, Dubizzle) and OTAs (Airbnb, Booking.com) from the approved listing brief and photo set.
• Check every listing for correct price, availability, photos, amenities and permit number before it goes live.
• Refresh and re-rank listings on a set schedule so they stay visible; pause units that are no longer available.
• Spot and fix listing errors within 24 hours; keep a simple log of what changed and why.
• Report weekly on listings added, updated and paused.
4. Office Supplies & Administration
• Monitor stationery, pantry, printer and cleaning supplies; reorder before they run out, inside the agreed monthly budget.
• Keep a supplier list with prices and lead times; compare quotes once a year and cut cost where you can.
• Log office maintenance issues (AC, printers, internet) and chase vendors until they are closed.
• Support the Office Manager with filing, scanning, document runs and ad-hoc admin.
• Where you have the skill, prepare simple social media posts and stories from approved content and photos.
Required Qualifications
• 0–2 years in a front desk, admin, real estate or hospitality role. Fresh graduates welcome.
• Fluent English, spoken and written; clear and polite on the phone and on WhatsApp.
• Comfortable with Google Workspace or Microsoft 365, and able to learn Ejari, portal back-ends and our property system within 4 weeks.
• Accurate with details — you catch the wrong date on a contract or the wrong price on a listing before it goes out.
• Decisive operator — you make routine calls inside your remit and report after. We will reference-check this with previous managers or lecturers.
• Already living in the UAE and able to start within 30 days.
Preferred Qualifications
• UAE residence visa sponsored by a family member (spouse or parent) — preferred.
• UAE university graduate or 4+ years living in the UAE.
• Experience with Ejari, DLD/REST, Property Finder, Bayut, Dubizzle, Airbnb or Booking.com.
• Social media posting skills (Instagram, TikTok, LinkedIn) — a plus, not a must.
• Arabic, Russian or another second language.
Задачи:
— Разрабатывать и запускать автотесты
— Составлять тест планы, наборы, кейсы
— Работать в кросс-функциональной команде
— Вести тестовую документацию
Требования:
— Знание Java/Kotlin, UI и API тестирования
— Опыт создания фреймворков для автоматизированных тестов
— Знание процессов, методологий и практик тестирования
— Опыт с CI/CD (Jenkins, Gitlab)
— Обязательно опыт: Java, Spring, Hibernate, Kafka, Postgres
— Будет преимуществом опыт: Debezium, ArtemisMQ, Oracle, Prometheus, ELK, Grafana, опыт выстраивания CICD и gitflow
Условия:
— Конкурентная зарплата
— Интересные и разнообразные проекты
— Возможность карьерного и профессионального роста
— Работа в энергичной молодой команде, готовой обмениваться опытом
— Возможны секции с Live-coddingом
Задачи:
— Помогать клиентам по всем вопросам через live chat или email
— Обеспечивать эффективное и качественное обслуживание клиентов
— Быть хорошо осведомлённым о платформе и продуктах компании, включая общие рыночные условия
— Тщательно и эффективно управлять запросами и жалобами текущих и потенциальных клиентов
— Понимать реальные потребности клиентов и преобразовывать их в конструктивную обратную связь и подходящие решения для руководства
— Обеспечивать бесперебойную работу фронтлайна, своевременно сообщая руководству о любых несоответствиях или рисках
— Постоянно стремиться к улучшению работы команды и эффективности рабочих процессов
Требования:
— Высшее образование в области финансов, экономики, математики или смежных областях
— Минимум диплом по бизнес-администрированию или управлению бизнесом с вниманием к цифрам
— Предпочтительно 2-4 года опыта в обслуживании клиентов, обучение в фронтлайне (Livechat и Email)
— Опыт работы в финансовых учреждениях или финтехе будет преимуществом
— Острый ум и внимательность к цифрам и статистике
— Свободное владение английским и турецким языками для коммуникации и письменного общения
— Стремление развиваться и строить долгосрочную карьеру в финтехе или криптотрейдинге
— Умение работать в команде, быть ответственным и инициативным, позитивно реагировать на запросы клиентов
— Готовность работать в сменном графике 5 дней в неделю, включая выходные и праздничные дни (смены 8:00-17:00, 16:00-01:00, 00:00-09:00)
Условия:
— Удалённая работа из Европы (Istanbul, Turkey)
— Поддержка профессионального развития через Study Growth Fund
— Регулярные внутренние мероприятия и командные активности
— Работа в международной команде
— Возможности карьерного роста и внутренней мобильности
Location: Kitui
About GiveDirectly
What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need?
Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid.
Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question:
is this doing more good than giving the money directly to people living in poverty?
We’re growing fast, and this is a rare and important moment to join.
We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress.
How we work
Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated:
Recipients first.
Recipients’ preferences come before those of donors or ourselves.
Team next.
We optimize for organizational success, not individual success.
Be proactively candid.
We say what we believe and share information openly.
Create positive energy.
We aim to be a source of energy for colleagues, not a drain.
Think rigorously; act quickly.
We reason from first principles, then act rather than debate.
Know yourself and grow.
We own our imperfections and seek feedback to grow.
Accept reality. Propose solutions.
We focus on what can change and bring solutions, not just problems.
Be productively ambitious.
We take risks for step-change impact, not incremental progress.
If they describe how you like to work and they energize you, this could be a great fit.
Want to learn more? Read and listen:
We are one of
Time100’s
Most Influential Companies of 2026, and our work has been covered by
The Economist
,
NPR
,
TED
, and
The Washington Post
. We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows.
Read our CEO's essay
on what that will take.
As Team Lead for the Kitui LLS Project, you will lead the call center team that carries out outbound follow-up with recipients, by phone and through in-person field visits across Kitui County. You will own the team’s performance against its KPIs, keep call and field-visit quality high, and make sure every recipient is heard, respected, and supported.
You will coach and support agents, handle escalated and sensitive cases, decide when a case needs an in-person visit, and keep the team’s reporting accurate and current. You will work closely with the Call Center Manager and field colleagues, and you are expected to model GiveDirectly’s values and uphold its data integrity and ethical standards
The role is Based in Kitui, with regular field visits across Kitui County to support in-person monitoring, coaching, and follow-up.
Responsibilities:
(A) Performance Management
Conduct weekly 1:1 check-ins with all assigned agents, reviewing performance against team KPIs and, where relevant, in-person follow-up outcomes.
Lead weekly team huddles covering performance trends, blockers, and updates
Own team-level KPIs (Agent Utilization, Speed of Cash, Positive Recipient Experience, and any additional KPIs defined by the Call Center Manager)
Manage Performance Improvement Plans (PIPs) end-to-end, including documentation and follow-through
(B) Quality Assurance
Review a minimum of 4 recorded or side-by-side outbound calls per agent per week against the team's QA rubric
Periodically accompany agents on in-person field visits in Kitui to assess the quality of in-person follow-up and eligibility determination
Score calls and field visits consistently, and document QA feedback in an auditable format
Identify recurring quality gaps and design targeted coaching or refresher training to address them
Calibrate QA scoring periodically with the Call Center Manager or peer Team Leads to ensure consistency across teams
Track QA score trends over time per agent and flag agents needing additional support before performance drops significantly
(C) People Management
Conduct at least 30 minutes of coaching per agent per week, grounded in specific call or case examples, separate from performance review and focused on skill growth
Support onboarding and integration of any new agents joining the team
Manage team attendance and leave planning, ensuring adequate coverage across remote and field days
Identify and act on opportunities for morale-building (for example recognition, team check-ins, and addressing burnout risk given the mix of remote and field demands)
Maintain healthy team dynamics through proactive conflict resolution
Recognize and reinforce both individual and team wins, not just performance gaps
Act as the first point of support for agent wellbeing concerns, escalating to the Call Center Manager or People team where appropriate
Support agents' growth conversations, even where no formal progression path currently exists, by identifying stretch opportunities within the role
(D) Agent Support & Escalations
Provide real-time floor support for outbound call queries
Handle escalated cases, including deciding whether a recipient needs an in-person visit (for example unreachable recipients, disputed eligibility, or adverse events)
Track and follow through on any case handed off from phone-based follow-up to field visit in Kitui
During field visits, directly observe and coach agents on in-person follow-up quality
Host donors, partners, and leadership during their visits to the Kitui field sites
Build and maintain working relationships with internal teams and external stakeholders, including field colleagues and partners, and keep them informed of team progress, risks, and escalations
(E) Reporting, Systems & Administration
Plan and manage weekly rosters for the team, factoring in the mostly remote structure and scheduled field visit days
Generate real-time performance reports using Salesforce, Call Center Studio, and Tableau dashboards
Keep trackers (QA logs, coaching logs, case escalations, attendance) accurate and current
Proactively flag systemic issues and recommend adjustments
Deliver monthly or quarterly refresher trainings on new protocols, products, or system updates
Document coaching sessions and PIPs consistently and in an auditable format
Key Competencies and Attributes
Bachelor's degree in social sciences, development studies, community development, public health, or a related field.
At least 3 years of experience in a call center or customer support environment, including at least 1 year leading, supervising, or coaching a team of agents
Experience in call center work, quality assurance, including scoring calls against a rubric and giving performance feedback
Experience in nonprofit, humanitarian, or development work, or with in-person field follow-up, is an added advantage
Knowledge of Salesforce, CommCare, Call Center Studio, SMS Leopard, Tableau, bulk messaging, and AI Assistant tools is an added advantage.
Excellent interpersonal, coaching, and conflict-management skills
Sound judgment on when a case needs escalation from phone to field
Willingness to travel regularly to field sites across Kitui County, including remote areas
Strong organizational skills, especially managing a remote-first team
Ability to maintain confidentiality on sensitive recipient cases
Genuine people-first instinct, able to balance metrics-driven management with team morale and wellbeing
Fluency in the Kamba language is a
MUST
.
Working at GiveDirectly
GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
Flagging for US applicants:
We invite you to "
Know Your Rights
" as an applicant.
Commitment to Safeguarding
As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the
Misconduct Disclosure Scheme
, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.
These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.
**GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**
Reasonable Accommodations
We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.
Want to put your best foot forward on your GiveDirectly application?
Take a look at our
Candidate Application Prep Guide
!
Referrals
Know the right person for this role? Please consider
referring them
. We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!
Location: Kitui
About GiveDirectly
What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need?
Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid.
Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question:
is this doing more good than giving the money directly to people living in poverty?
We’re growing fast, and this is a rare and important moment to join.
We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress.
How we work
Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated:
Recipients first.
Recipients’ preferences come before those of donors or ourselves.
Team next.
We optimize for organizational success, not individual success.
Be proactively candid.
We say what we believe and share information openly.
Create positive energy.
We aim to be a source of energy for colleagues, not a drain.
Think rigorously; act quickly.
We reason from first principles, then act rather than debate.
Know yourself and grow.
We own our imperfections and seek feedback to grow.
Accept reality. Propose solutions.
We focus on what can change and bring solutions, not just problems.
Be productively ambitious.
We take risks for step-change impact, not incremental progress.
If they describe how you like to work and they energize you, this could be a great fit.
Want to learn more? Read and listen:
We are one of
Time100’s
Most Influential Companies of 2026, and our work has been covered by
The Economist
,
NPR
,
TED
, and
The Washington Post
. We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows.
Read our CEO's essay
on what that will take.
The Associate Field Manager (AFM) plays a central role in ensuring GiveDirectly delivers a gold-standard experience for recipients while operating efficiently. Based in Kitui County, the AFM must have in-depth knowledge of the local context, including community dynamics, security nuances, and logistical realities.
The AFM will manage a team of Field Officers (FOs), oversee day-to-day field activities, monitor data quality, and implement continuous process improvements. The AFM serves as the Field Manager’s primary resource on the ground and is a key link between the field teams and senior leadership.
The role is based in Kitui, Kenya, with regular travel to program field sites in and around the area.
Responsibilities:
Field Management
Execute the field work plan on a rolling basis and propose necessary adjustments to ensure operational efficiency.
Conduct weekly debrief sessions with field teams to identify risks, pain points, and opportunities for improvement.
Coordinate daily field activities and guide team movement across targeted communities in Kitui County, planning routes around distance, terrain, and seasonal access constraints.
Track enrollment progress weekly and promptly escalate challenges to the Field Manager.
Provide support for piloting and implementing new projects or processes as needed.
Participate in consultative meetings with other AFMs, the Field Manager, Program Manager, and Program Director to discuss field progress and brainstorm solutions to key challenges.
People Management
Continuously ensure team well-being through effective scheduling, promoting a culture of empathy, and recognizing team successes.
Provide weekly one-on-one and group check-ins to promote open communication and alignment on Field Officer responsibilities.
Address performance issues and participate in performance evaluations when needed, including initiating performance improvement plans where applicable.
Support team professional development through weekly mentoring, coaching, and internal professional development training sessions.
Conduct quarterly performance reviews and support team members in setting and reviewing performance goals.
Onboard new team members and reinforce GiveDirectly's culture and values through periodic refresher sessions.
Use sound judgment to resolve disciplinary issues as they arise.
Organize monthly team-building exercises to promote cohesion and value alignment.
Implement and oversee a structured leave management plan to support work-life balance on a rolling basis.
Quality Management and Data Analytics
Conduct weekly desktop checks on Field Officer deliverables and prepare quality reports.
Run weekly spot checks on all stages of enrollment and provide timely feedback to both Field Officers and the Field Manager.
Shadow Field Officers weekly using the Field Shadowing tool, and offer in-depth coaching to improve survey administration.
Analyze data weekly to extract insights and generate detailed reports that inform team discussions and decisions.
Facilitate targeted training sessions as needed based on quality assessment outcomes.
Submit timely survey permission and troubleshooting tickets according to Field Tech service-level agreements and guidelines.
Data Collection, Process Improvement & Troubleshooting
Collect at least two household surveys weekly to identify areas for improvement in the field process.
Pilot quality management tools and provide feedback on their functionality and effectiveness.
Participate in brainstorming sessions to refine targeting criteria, especially clauses contributing to high exclusion rates.
Coordinate with the Field Manager when additional data is required outside of primary workflows, such as PPI and JMMI data or baseline indicators.
Monitor progress continuously, identifying and resolving issues to ensure data collection goals are met.
Administrative Requisitions & Stock Management
Submit weekly stock count certificates and ensure recipient phones are delivered to the office in line with enrollment targets.
Ensure enrollment flyers are requested and updated monthly in coordination with the admin department.
Provide support in issuing protective equipment and replacing worn-out field gear, including troubleshooting issues with field devices.
Financial Requisitions & Timesheets
Submit accurate field timesheets and transport expenditure reconciliations weekly and monthly as required.
Approve airtime allowance requests every month, ensuring accuracy and timeliness.
Stakeholder Engagement
Engage key administrative leaders at the location and sublocation levels in Kitui County to secure buy-in and support for field operations.
Prepare detailed reports and maintain a log of stakeholder engagements using the established engagement tracking system as needed.
Maintain positive relationships with community leaders to ensure efficient resolution of escalated cases, including safeguarding and impersonation incidents.
Risk Management & Community Intelligence
Continuously monitor and identify cultural, logistical, and operational risks and escalate them to the Field Manager as needed.
Assess staff security risks specific to different areas in Kitui County and update relevant documentation regularly.
Maintain and update the risk matrix with new threats or trends, including internal leaks, and escalate appropriately.
Content & Impact Reporting
Continuously identify compelling impact stories and share them with the content team for use in communications.
Support the Field Manager during visits from donors, journalists, and other external stakeholders when required.
Required Qualifications
Bachelor's degree in Social Sciences, Development Studies, or a related field.
At least 3 years of experience managing teams in the humanitarian or development sector.
Proven track record in people management, especially in remote or resource-scarce settings.
Strong analytical, problem-solving, and organizational skills.
Proficient in data analysis and reporting tools (e.g., Excel, Google Sheets).
Deep familiarity with Kitui County, including local customs and terrain.
High integrity, empathy, and alignment with GiveDirectly's values.
Experience with digital data tools, community engagement, financial reconciliation, or social protection programs will be an added advantage.
Excellent verbal and written communication skills.
Fluency in the Kamba language is a
MUST
.
Working at GiveDirectly
GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
Flagging for US applicants:
We invite you to "
Know Your Rights
" as an applicant.
Commitment to Safeguarding
As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the
Misconduct Disclosure Scheme
, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.
These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.
**GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**
Reasonable Accommodations
We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.
Want to put your best foot forward on your GiveDirectly application?
Take a look at our
Candidate Application Prep Guide
!
Referrals
Know the right person for this role? Please consider
referring them
. We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!
Location: Magarini, Kilifi
About GiveDirectly
What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need?
Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid.
Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question:
is this doing more good than giving the money directly to people living in poverty?
We’re growing fast, and this is a rare and important moment to join.
We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress.
How we work
Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated:
Recipients first.
Recipients’ preferences come before those of donors or ourselves.
Team next.
We optimize for organizational success, not individual success.
Be proactively candid.
We say what we believe and share information openly.
Create positive energy.
We aim to be a source of energy for colleagues, not a drain.
Think rigorously; act quickly.
We reason from first principles, then act rather than debate.
Know yourself and grow.
We own our imperfections and seek feedback to grow.
Accept reality. Propose solutions.
We focus on what can change and bring solutions, not just problems.
Be productively ambitious.
We take risks for step-change impact, not incremental progress.
If they describe how you like to work and they energize you, this could be a great fit.
Want to learn more? Read and listen:
We are one of
Time100’s
Most Influential Companies of 2026, and our work has been covered by
The Economist
,
NPR
,
TED
, and
The Washington Post
. We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows.
Read our CEO's essay
on what that will take.
The Associate Field Manager (AFM) plays a central role in ensuring GiveDirectly delivers a gold-standard experience for recipients while operating efficiently. Based in Magarini - Kilifi, the AFM must have in-depth knowledge of the local context, including community dynamics, security nuances, and logistical realities.
The AFM will manage a team of Field Officers (FOs), oversee day-to-day field activities, monitor data quality, and implement continuous process improvements. The AFM serves as the Field Manager’s primary resource on the ground and is a key link between the field teams and senior leadership.
The role is based in Magarini, Kenya, with regular travel to program field sites in and around the area.
Responsibilities:
Field Management
Execute the field work plan on a rolling basis and propose necessary adjustments to ensure operational efficiency.
Conduct weekly debrief sessions with field teams to identify risks, pain points, and opportunities for improvement.
Coordinate daily field activities and guide team movement across targeted communities in Magarini Sub-County, planning routes around distance, terrain, and seasonal access constraints.
Track enrollment progress weekly and promptly escalate challenges to the Field Manager.
Provide support for piloting and implementing new projects or processes as needed.
Participate in consultative meetings with other AFMs, the Field Manager, Program Manager, and Program Director to discuss field progress and brainstorm solutions to key challenges.
People Management
Continuously ensure team well-being through effective scheduling, promoting a culture of empathy, and recognizing team successes.
Provide weekly one-on-one and group check-ins to promote open communication and alignment on Field Officer responsibilities.
Address performance issues and participate in performance evaluations when needed, including initiating performance improvement plans where applicable.
Support team professional development through weekly mentoring, coaching, and internal professional development training sessions.
Conduct quarterly performance reviews and support team members in setting and reviewing performance goals.
Onboard new team members and reinforce GiveDirectly's culture and values through periodic refresher sessions.
Use sound judgment to resolve disciplinary issues as they arise.
Organize monthly team-building exercises to promote cohesion and value alignment.
Implement and oversee a structured leave management plan to support work-life balance on a rolling basis.
Quality Management and Data Analytics
Conduct weekly desktop checks on Field Officer deliverables and prepare quality reports.
Run weekly spot checks on all stages of enrollment and provide timely feedback to both Field Officers and the Field Manager.
Shadow Field Officers weekly using the Field Shadowing tool, and offer in-depth coaching to improve survey administration.
Analyze data weekly to extract insights and generate detailed reports that inform team discussions and decisions.
Facilitate targeted training sessions as needed based on quality assessment outcomes.
Submit timely survey permission and troubleshooting tickets according to Field Tech service-level agreements and guidelines.
Data Collection, Process Improvement & Troubleshooting
Collect at least two household surveys weekly to identify areas for improvement in the field process.
Pilot quality management tools and provide feedback on their functionality and effectiveness.
Participate in brainstorming sessions to refine targeting criteria, especially clauses contributing to high exclusion rates.
Coordinate with the Field Manager when additional data is required outside of primary workflows, such as PPI and JMMI data or baseline indicators.
Monitor progress continuously, identifying and resolving issues to ensure data collection goals are met.
Administrative Requisitions & Stock Management
Submit weekly stock count certificates and ensure recipient phones are delivered to the office in line with enrollment targets.
Ensure enrollment flyers are requested and updated monthly in coordination with the admin department.
Provide support in issuing protective equipment and replacing worn-out field gear, including troubleshooting issues with field devices.
Financial Requisitions & Timesheets
Submit accurate field timesheets and transport expenditure reconciliations weekly and monthly as required.
Approve airtime allowance requests every month, ensuring accuracy and timeliness.
Stakeholder Engagement
Engage key administrative leaders at the location and sublocation levels in Magarini Sub-County to secure buy-in and support for field operations.
Prepare detailed reports and maintain a log of stakeholder engagements using the established engagement tracking system as needed.
Maintain positive relationships with community leaders to ensure efficient resolution of escalated cases, including safeguarding and impersonation incidents.
Risk Management & Community Intelligence
Continuously monitor and identify cultural, logistical, and operational risks and escalate them to the Field Manager as needed.
Assess staff security risks specific to different areas in Magarini Sub-County and update relevant documentation regularly.
Maintain and update the risk matrix with new threats or trends, including internal leaks, and escalate appropriately.
Content & Impact Reporting
Continuously identify compelling impact stories and share them with the content team for use in communications.
Support the Field Manager during visits from donors, journalists, and other external stakeholders when required.
Required Qualifications
Bachelor's degree in Social Sciences, Development Studies, or a related field.
At least 3 years of experience managing teams in the humanitarian or development sector.
Proven track record in people management, especially in remote or resource-scarce settings.
Strong analytical, problem-solving, and organizational skills.
Proficient in data analysis and reporting tools (e.g., Excel, Google Sheets).
Deep familiarity with Magarini Sub-County, Kilifi County, including local customs and terrain.
High integrity, empathy, and alignment with GiveDirectly's values.
Experience with digital data tools, community engagement, financial reconciliation, or social protection programs will be an added advantage.
Excellent verbal and written communication skill.
Fluency in the Giriama language is a
MUST.
Working at GiveDirectly
GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
Flagging for US applicants:
We invite you to "
Know Your Rights
" as an applicant.
Commitment to Safeguarding
As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the
Misconduct Disclosure Scheme
, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.
These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.
**GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing, reporting, or responding to any form of abuse or exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**
Reasonable Accommodations
We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.
Want to put your best foot forward on your GiveDirectly application?
Take a look at our
Candidate Application Prep Guide
!
Referrals
Know the right person for this role? Please consider
referring them
. We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!
Location: St. Louis, United States; Maryland Heights, United States; Creve Coeur, United States; Granite City, United States; Kirkwood, United States; Florissant, United States
Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at live.cxg.com and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Must be 18 years or older.
Current customer of premium and luxury brands.
Not currently under contract with any retail brands, to ensure impartiality.
Punctual, organized, detail-oriented, and reliable.
Observant and passionate about customer experience.
No prior experience is required; we value honest feedback from genuine customers.
Location: Knoxville, United States; Nashville, United States; Brentwood, United States; Berry Hill, United States; Powell, United States; Kingsley Station, United States
Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at
live.cxg.com
and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Must be 18 years or older (21 years or older in the United States).
Current customer of premium and luxury brands.
Not currently under contract with any retail brands, to ensure impartiality.
Punctual, organized, detail-oriented, and reliable.
Observant and passionate about customer experience.
No prior experience is required; we value honest feedback from genuine customers.
Location: Atlanta, United States; Buford, United States; Roswell, United States; Marietta, United States; Decatur, United States; Sandy Springs, United States
CXG is a global Customer Experience consulting firm specializing exclusively in serving premium and luxury brands.
We partner with premium and luxury brands to transform experiences for meaningful impact. We provide valuable insights and support them in taking actionable steps toward creating seamless customer experiences that deliver more value.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at
live.cxg.com
and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Must be 18 years or older (21 years or older in the United States).
Current customer of premium and luxury brands.
Not currently under contract with any retail brands, to ensure impartiality.
Punctual, organized, detail-oriented, and reliable.
Observant and passionate about customer experience.
No prior experience is required; we value honest feedback from genuine customers.
Location: San Francisco, United States; Santa Clara, United States; Sacramento, United States; Roseville, United States; Walnut Creek, United States; Palo Alto, United States
CXG is a global Customer Experience consulting firm specializing exclusively in serving premium and luxury brands.
We partner with premium and luxury brands to transform experiences for meaningful impact. We provide valuable insights and support them in taking actionable steps toward creating seamless customer experiences that deliver more value.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at
live.cxg.com
and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Must be 18 years or older (21 years or older in the United States).
Current customer of premium and luxury brands.
Not currently under contract with any retail brands, to ensure impartiality.
Punctual, organized, detail-oriented, and reliable.
Observant and passionate about customer experience.
No prior experience is required; we value honest feedback from genuine customers.
Location: Georgia; Armenia; Spain; Poland; Lithuania; Kazakhstan
GoMining runs a portfolio of products, and Mining is at its core. Digital Miners, upgrades, maintenance, the secondary marketplace and the GOMINING token’s role in all of them are where most users start with GoMining. They also hold up the economics of the whole ecosystem.
Mining has a product manager today, but nobody owns the business end to end. This role is that owner.
You’ll run Mining as your own business inside GoMining. That covers everything from economics and product strategy down to the roadmap, the team and what ships each sprint. Think of it as being the CPO of your own domain. You’ll have a small dedicated engineering team, direct access to legal, finance and compliance, and you’ll report straight to the founder.
This isn’t a role for keeping things running. We want someone who grows the business and moves the numbers that matter: revenue, LTV and active users.
What you’ll do
Business: own the economics and the strategy
Own Mining’s key business metrics: revenue, LTV, user growth, retention, and the unit economics behind every miner that’s sold, upgraded or traded.
Build and own the product and business strategy for Mining: where it grows next, what we launch and what we stop doing.
Model and tune the economics of miners, upgrades, maintenance, marketplace fees and token mechanics so they work for users and for the business.
Find and launch new ways to grow: new mechanics and miner products, pricing and bundles, and tighter links with the rest of the ecosystem (Card, Simple Earn, VIP, Miner Wars).
Track how crypto, mining and Web3 products make money and keep users, and bring back what’s worth trying.
Product: own what gets built and why
Own the Mining roadmap and priorities, and turn strategy into a plan the team can execute.
Work hands-on with the product: user research, analytics, funnels and experiments. Decisions are made on data, not opinions.
Define requirements with the tech lead: what problem we’re solving, for whom, and how we’ll measure success.
Manage the full product lifecycle, from discovery and launch through growth to retiring what no longer pays off.
Delivery and team: make it ship
Lead a small dedicated team: a tech lead, 2–3 software engineers and 1–2 QA engineers. You set the goals, the priorities and the pace.
Own delivery end to end: scope, timelines, quality and releases.
Bring in legal, finance, compliance, marketing, design, analytics and support as you need them. You won’t manage them, but you’ll drive the work forward together.
Work with marketing on go-to-market for every Mining launch, so what we ship actually reaches users.
What success looks like
First month:
you’ve taken over the full context from the CPO, you understand Mining’s economics and metrics in depth, and you have a clear view of the biggest growth opportunities and risks.
First 3 months:
Mining has a strategy and roadmap the founder has signed off on, and the team ships on a predictable rhythm. The first growth initiatives you own are live and measured, with visible impact on key metrics.
Requirements
6+ years in product management, including at least 2–3 years owning a product or business line end to end: strategy, metrics, delivery and team.
Experience as a CPO, Head of Product, GM or founding product lead, ideally at a startup or scale-up where you did a lot at once: product, delivery, analytics, sometimes fundraising or partnerships.
A track record of growing business metrics (revenue, LTV, user base) that you can walk us through with real numbers.
A strong grasp of unit economics, monetisation models and the product lifecycle. You can build and defend a business model, not just a backlog.
Hands-on product analytics skills: funnels, cohorts, A/B tests, and SQL or BI tools. You don’t wait for someone else to answer your questions.
Experience leading engineering teams directly and working closely with a tech lead on trade-offs.
The ability to get decisions made with teams you don’t manage, including legal, finance and compliance.
A background in crypto, Web3 or fintech products. Crypto is strongly preferred: you understand how tokens, wallets and crypto users behave.
Strong English (B2+).
Fluent Russian.
Would be a plus
Experience with mining, hashrate-based products, NFTs or tokenomics.
Founder or co-founder experience, including fundraising.
Marketplaces, two-sided economies or in-game/gamified economies.
Regulated financial products and compliance constraints across jurisdictions.
An engineering background.
Benefits
Professional growth: support for courses, conferences, and English learning (up to 100% coverage).
Work-life fit: remote or hybrid format with flexible hours across international teams.
Paid leave: up to 20 vacation days + 8 company holidays + 5 personal days per year.
Recognition programs: structured performance reviews and team awards.
Team culture: retreats in international locations (for example, company apartments in Cyprus).
Location: Brazil; Argentina; United States; Spain; Italy; Japan
GoMining is a Bitcoin cloud-mining platform that has grown into a full crypto ecosystem: Digital Miners, the GOMINING token, GoMining Card, Wallet, Simple Earn, the VIP programme and Miner Wars. We’re growing fast and plan to multiply sales next year. A large part of that growth will come from partners who already have big audiences.
This role brings those partners in. You’ll find and sign affiliates and partners with large networks in your region: crypto exchanges and media, iGaming operators and affiliate networks, brokers, fintech players, streamers and influencer agencies. Our offer to them is one of the strongest on the market: a high commission on every sale their audience makes, plus a lifetime revenue share. Your job is to put that offer in front of the right people and close the deal.
This is not a desk job and not mass cold outreach. You’ll spend much of your time in the field, at conferences, expos and meetings across your region, holding live negotiations every day. You’ll be one of the first members of a regional BD team we’re building from scratch. Your income grows directly with the volume your partners bring in, and the bonus is uncapped.
What you’ll do
Hunting: find the partners who matter
Map the partners with the biggest reach in your region: crypto (exchanges, wallets, media, communities), iGaming and gambling (operators, affiliate networks, streamers), brokers (forex, CFD, investment platforms), fintech and payments, large media and influencer agencies.
Work the field: attend crypto, iGaming, affiliate and fintech conferences across your region, book meetings in advance and close partnerships on site.
Use your own network and local reputation to get in front of decision-makers, not just whoever answers an email.
Closing: run the full cycle
Own every deal end to end: first contact, negotiation, agreeing terms, onboarding, launching traffic and the first sales.
Negotiate with founders and senior management, and show clearly what partnering with GoMining is worth to them and their audience.
When a partner says no, find out why and bring that back so we can sharpen the offer.
Growing: turn partners into volume
Grow the partners you’ve signed: higher volume, new formats, and special offers for their audiences.
Keep your pipeline up to date in the CRM, report weekly on the funnel, and file a short results report after every trip.
Share what you see in your market (competitor offers, partner expectations, local payment specifics) with the team.
What success looks like
First month:
you know the product and the partner offer inside out, your regional pipeline is mapped, and your conference and meeting calendar for the next quarter is set.
First 3 months:
you’re running a steady rhythm of in-person meetings, your first partnerships are signed and live, and the first sales are coming in through your partners.
Ongoing:
we measure you on new active partners per month, sales volume and revenue from those partners, and how well your meetings convert into signed deals.
Requirements
3+ years in business development, partnerships or affiliate management in crypto, iGaming, gambling, brokerage or fintech.
Your own network in the region (affiliates, networks, operators, media). This is the main requirement.
A track record of closing large partnership deals, with numbers you can walk us through.
Confidence negotiating with founders and senior management.
Readiness to travel a lot to conferences and meetings across your region.
A hunter mindset: proactive, fast-paced, driven by results and money.
Fluent English.
Would be a plus
A regional language: Spanish or Portuguese for LatAm, Arabic for MENA, Chinese, Korean or Vietnamese for Asia, and so on.
A personal reputation in the local crypto, affiliate or iGaming community.
A strong grasp of affiliate models (CPA, RevShare, hybrid) and traffic.
Experience with large affiliate networks and streamers.
Knowledge of payment specifics in your region.
Benefits
Sales-driven pay: a fixed salary plus an uncapped bonus on the sales volume your partners bring in.
A travel and conference budget for field work in your region.
Fast decisions and direct access to the head of the direction.
Professional growth: support for courses, conferences, and English learning (up to 100% coverage).
Work-life fit: remote format with flexible hours across international teams.
Paid leave: up to 20 vacation days + 8 company holidays + 5 personal days per year.
Team culture: retreats in international locations (for example, company apartments in Cyprus).
Mumbai, India
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Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоThis role is remote-first, so it can be executed from anywhere in Europe and the US East Coast, with the ability to operate in GMT-5 to GMT+1 timezones required
УдалённоThis role is remote-first, so it can be executed from anywhere, with the ability to operate in GMT to GMT+4 timezones preferred
ОфисDubai, United Arab Emirates
География найма не уточнена
География найма не уточнена
География найма не уточнена
St. Louis, United States; Maryland Heights, United States; Creve Coeur, United States; Granite City, United States; Kirkwood, United States; Florissant, United States
Knoxville, United States; Nashville, United States; Brentwood, United States; Berry Hill, United States; Powell, United States; Kingsley Station, United States
Atlanta, United States; Buford, United States; Roswell, United States; Marietta, United States; Decatur, United States; Sandy Springs, United States
San Francisco, United States; Santa Clara, United States; Sacramento, United States; Roseville, United States; Walnut Creek, United States; Palo Alto, United States
