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SpaceXSI is looking for a Senior Model Engineer Reinforcement Learning Training Framework to develop, optimize, and scale reinforcement learning training systems.

Humanoid is looking for a Prototype Engineer to assemble integrate test and troubleshoot humanoid robotic prototypes.

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Singapore What You Would Do Here: At Cloudflare, our mission is to empower our people to do their best work. We're looking for a motivated and detail-oriented People Operations Manager to join our growing team. In this manager role, you'll play a crucial part in supporting our rapidly expanding organization by ensuring the seamless and efficient experience for our employees, from inquiry resolution to accurate data management, and auditing of critical People and Payroll processes within the APJC region. You'll be instrumental in guiding and developing a team focused on delivering world-class employee inquiry support. This includes acting as an escalation point for more complex matters involving People and Payroll questions, and ensuring that all transactions meet minimum standards, keeping our people systems auditable, clean, and up-to-date. A key focus will be on providing high-quality customer support to our internal clients and stakeholders , ensuring their needs are met with efficiency and accuracy. As we scale, you'll also have exciting opportunities to contribute to the design and improvement of our existing processes , aligning our operations across multiple regions. Responsibilities: Lead HR Service Delivery: Guide and develop a team focused on providing world-class employee inquiry support, serving as an escalation point for complex People and Payroll matters. Ensure Data Integrity & Compliance: Oversee HR transactions to ensure they meet minimum standards, maintaining auditable, clean, and up-to-date people systems. Drive Operational Excellence: Partner with regional senior management and stakeholders to address their specific HR operational needs with high responsiveness and accuracy. Manage Payroll Operations: Oversee monthly payroll inputs, ensuring accuracy and timely submission. Uphold Compliance Standards: Manage adherence to SOX Control & Compliance, ensuring all Standard Operating Procedure (SOP) requirements are meticulously followed and documented. Optimize HR Processes: Contribute to the design, tracking, and implementation of improvements for HR business processes, translating operational needs into technical requirements. Facilitate Regional Approvals: Manage the regional offer approval process, ensuring strict compliance with internal guidelines. Support System Enhancements: Contribute to the implementation of improvement projects defined by the People Services group, collaborating with Centers of Excellence (COEs) and other internal teams to test new functionality and troubleshoot technical issues within HR systems. Analyze & Report: Analyze support tickets and HR business processes to provide regional status insights and identify opportunities for continuous process enhancements. What You'll Bring: Experience: 3+ years of leadership experience in People Operations, HR Service Delivery, or Payroll. HR Systems & AI Tools Expertise: Familiarity with HR systems such as Workday and Zendesk, as well as experience leveraging AI-driven HR tools and automated ticket/inquiry triage solutions. Experience with Core HR, Talent, and Compensation modules is a plus. Process Improvement & Automation Mindset: Proven ability to support and contribute to projects aimed at enhancing operational efficiency, including leveraging AI-assisted workflows to optimize service delivery. Attention to Detail & Accuracy: Highly detailed and process-oriented with a strong commitment to accuracy in all HR transactions and data management. Compliance Knowledge: Foundational knowledge of APJC countries' employment law and a clear understanding of operating within these regulatory environments. Customer Focus: A strong customer service orientation and a dedication to delivering a positive internal client and employee experience. Communication Skills: Excellent oral and written communication skills, with the ability to clearly present information and respond to cross-regional and cross-functional inquiries. Prioritization & Execution: Adept at prioritizing tasks, executing effectively, and providing clear status reports as needed. Organizational & Problem-Solving Skills: Strong organizational, problem-solving, and time management abilities. Adaptability & Technical Aptitude: Highly adaptable in a global, fast-paced environment with a willingness to adopt AI-assisted data analysis and reporting tools to streamline APJC operations. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Singapore What You Would Do Here: At Cloudflare, our mission is to empower our people to do their best work. We're looking for a motivated and detail-oriented People Operations Manager to join our growing team. In this manager role, you'll play a crucial part in supporting our rapidly expanding organization by ensuring the seamless and efficient experience for our employees, from inquiry resolution to accurate data management, and auditing of critical People and Payroll processes within the APJC region. You'll be instrumental in guiding and developing a team focused on delivering world-class employee inquiry support. This includes acting as an escalation point for more complex matters involving People and Payroll questions, and ensuring that all transactions meet minimum standards, keeping our people systems auditable, clean, and up-to-date. A key focus will be on providing high-quality customer support to our internal clients and stakeholders , ensuring their needs are met with efficiency and accuracy. As we scale, you'll also have exciting opportunities to contribute to the design and improvement of our existing processes , aligning our operations across multiple regions. Responsibilities: Lead HR Service Delivery: Guide and develop a team focused on providing world-class employee inquiry support, serving as an escalation point for complex People and Payroll matters. Ensure Data Integrity & Compliance: Oversee HR transactions to ensure they meet minimum standards, maintaining auditable, clean, and up-to-date people systems. Drive Operational Excellence: Partner with regional senior management and stakeholders to address their specific HR operational needs with high responsiveness and accuracy. Manage Payroll Operations: Oversee monthly payroll inputs, ensuring accuracy and timely submission. Uphold Compliance Standards: Manage adherence to SOX Control & Compliance, ensuring all Standard Operating Procedure (SOP) requirements are meticulously followed and documented. Optimize HR Processes: Contribute to the design, tracking, and implementation of improvements for HR business processes, translating operational needs into technical requirements. Facilitate Regional Approvals: Manage the regional offer approval process, ensuring strict compliance with internal guidelines. Support System Enhancements: Contribute to the implementation of improvement projects defined by the People Services group, collaborating with Centers of Excellence (COEs) and other internal teams to test new functionality and troubleshoot technical issues within HR systems. Analyze & Report: Analyze support tickets and HR business processes to provide regional status insights and identify opportunities for continuous process enhancements. What You'll Bring: Experience: 3+ years of leadership experience in People Operations, HR Service Delivery, or Payroll. HR Systems & AI Tools Expertise: Familiarity with HR systems such as Workday and Zendesk, as well as experience leveraging AI-driven HR tools and automated ticket/inquiry triage solutions. Experience with Core HR, Talent, and Compensation modules is a plus. Process Improvement & Automation Mindset: Proven ability to support and contribute to projects aimed at enhancing operational efficiency, including leveraging AI-assisted workflows to optimize service delivery. Attention to Detail & Accuracy: Highly detailed and process-oriented with a strong commitment to accuracy in all HR transactions and data management. Compliance Knowledge: Foundational knowledge of APJC countries' employment law and a clear understanding of operating within these regulatory environments. Customer Focus: A strong customer service orientation and a dedication to delivering a positive internal client and employee experience. Communication Skills: Excellent oral and written communication skills, with the ability to clearly present information and respond to cross-regional and cross-functional inquiries. Prioritization & Execution: Adept at prioritizing tasks, executing effectively, and providing clear status reports as needed. Organizational & Problem-Solving Skills: Strong organizational, problem-solving, and time management abilities. Adaptability & Technical Aptitude: Highly adaptable in a global, fast-paced environment with a willingness to adopt AI-assisted data analysis and reporting tools to streamline APJC operations. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: United States (Remote) Workplace: Remote About the Role Temporal is redefining how modern applications are built and operated. As a Strategic Enterprise Growth Account Executive, you will be responsible for accelerating expansion within a portfolio of high-value enterprise customers driving deeper technical adoption and increasing strategic relevance across engineering organizations. This role sits at the intersection of technical credibility and commercial execution. You will partner with engineering leaders to uncover high-impact use cases, guide architectural conversations, and translate customer priorities into measurable growth for Temporal. Your success will directly influence customer retention, expansion, and long-term platform adoption. What You'll Do - Develop and execute multi-threaded expansion strategies within a portfolio of Temporal’s most valuable and strategic enterprise accounts - Identify whitespace and new use case opportunities within existing customers by mapping organizational structures, architectural patterns, and business initiatives, and aligning Temporal’s unique capabilities to their most critical challenges - Lead consultative conversations with engineers, architects, and engineering leadership to align Temporal’s capabilities with mission-critical workloads - Drive internal evangelism within customer organizations to expand usage across teams and business units - Partner with Solutions Architecture and Customer Success to guide customers through production adoption and scaled deployment of Temporal Cloud - Navigate complex procurement and stakeholder environments to close expansion opportunities efficiently - Maintain disciplined pipeline management, forecasting accuracy, and account planning rigor - Contribute insight from the field to inform product, marketing, and growth strategy - Providing reliable and timely information on the status of every assigned account and opportunity - Travel up to 25% of the time (but, may vary based on customer needs)   What You'll Need - Demonstrated expertise in enterprise software sales, typically gained through 7+ years of experience in similar roles - Effective in building relationships with technical leadership and empowering champions in an enterprise sales motion - Familiar collaborating with partner account teams for more complex opportunities - Experience crafting your own messaging and presentations that will resonate with your customer’s challenges in a less structured/startup environment - Experience selling complex, infrastructure or developer-focused solutions into enterprise engineering organizations - Demonstrated success expanding revenue within existing strategic accounts - Experience navigating multi-stakeholder enterprise buying processes - Comfort operating or learning a consumption-based or usage-driven revenue model - Structured account planning capabilities with clear prioritization and execution discipline - A growth-oriented mindset and the ability to operate with autonomy in a fast-scaling environment   COMPENSATION - The estimated pay range for this role is $300,000 - $350,000 OTE - This role is eligible to participate in Temporal's equity plan Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Forward Deployed Engineering (FDE) embeds with our most strategic customers to build production AI systems on Claude. The team takes on work where no playbook exists yet, turns what works into repeatable patterns for partners and our field teams, and brings what it learns back to Product and Research. Demand for FDE is well ahead of the team's capacity, and the team is growing quickly across the Americas, Europe and Asia. We're hiring a dedicated Strategy & Operations Lead for FDE. You'll be the strategy partner to FDE leadership and own the plan: headcount and capacity, the mix of work the team takes on, how engagements are priced and measured, and how more of the work moves to partners. You'll run the business reviews and build the reporting leadership uses to make these calls. You'll sit on our GTM Strategy & Operations team, dedicated full time to FDE. You'll work closely with Finance, Deal Desk, Legal, Revenue Operations, Partnerships and Applied AI, and with the FDE program leads who run pre-sales and delivery. This is a hands-on role. You'll build the models and dashboards yourself and use Claude to automate as much of the reporting as you can. Key responsibilities: Own the plan. Build FDE's annual and quarterly plan: headcount and hiring by region and role, capacity, utilization, and the mix of commercial, research and mission-driven engagements. Model demand and capacity. Build the demand, capacity and staffing models behind the plan, with scenarios leadership can use for hiring and prioritization decisions. Run the business reviews. Lead FDE's monthly and quarterly reviews. Set KPIs with FDE leadership, own the scorecard, and write the materials for GTM and company leadership. Build the reporting. Work with Revenue Operations and Data Science to get engagement, staffing and outcome data into our systems so reporting runs without manual work. Measure what engagements lead to: production launches, consumption, expansion, and patterns partners reuse. Shape the commercial model. Partner with Finance, Deal Desk and Legal on how FDE engagements are priced, packaged, discounted and contracted, and track the economics of the portfolio. Scale through partners. Build the plan and the economics for moving more work to delivery partners: which engagements partners own, co-deliver or get Anthropic advice on, what capacity they need, and how we measure their quality and cost. Design the org. Work with FDE leadership and People on new roles, manager spans and where new headcount lands as the team grows. Lead cross-functional projects. Take on questions that span Sales, Applied AI, Customer Success, Product and Research, from defining the problem through to a decision and a working process. Automate with Claude. Use Claude Code and agents to build and run the models, dashboards and workflows this role depends on. Minimum qualification: Have worked in strategy and operations, business operations, strategic finance or consulting, including direct work with a professional services, implementation, solutions engineering or forward deployed team Understand how a services business makes and loses money: utilization, staffing mix, rates, backlog and margin, and how they connect to customer outcomes Can build a capacity or staffing model from scratch, explain every assumption in it, and pull the data yourself with SQL Have run planning cycles and business reviews for a senior leader and written the materials yourself Have taken an unclear question to a recommendation, a decision and a process that other teams still use Earn the trust of senior technical and commercial leaders and can influence them without direct authority Are comfortable working fast with imperfect data and simple processes that you improve as you go Use AI tools in your own work today and want to push that much further Are excited about Anthropic's mission to build AI that is safe and beneficial Preferred qualification: 10+ years in GTM strategy and operations, business operations or consulting Built the operations of a professional services or FDE team through a period of fast growth Worked on services pricing, statements of work and deal terms with Finance and Legal Built or managed delivery partner programs, including subcontracting, co-delivery and partner economics Experience in a consumption or usage-based business, including tying services work to product usage Enough technical fluency to talk with engineers about how LLM applications are built (agents, evals, MCP) Experience with Salesforce and professional services automation (PSA) tools Experience at an AI, cloud or developer infrastructure company Experience preparing materials for executive and board audiences The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $270,000 — $310,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: United States; Seattle; New York; California; Toronto Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role summary: The Managing Editor runs the operational engine of the editorial team. This role turns strategy and drafts into a functioning production pipeline across all content streams (thought leadership, developer content, customer stories, product marketing content, etc.). This person is most responsible for whether things ship on time and at a consistent bar. Core responsibilities: - In conjunction with Editorial Content Director, own and maintain the master editorial calendar across all content streams, sequencing work so there is no competition for the same limited writing capacity - Manage the brief-to-publish workflow: assigning work, setting deadlines, tracking status, unblocking bottlenecks - Own the review/approval routing for each content type: legal and PR for thought leadership, engineering/DevRel sign-off for developer content, customer and legal approval for customer stories, product marketing alignment for product content - Set and enforce production-level style and quality standards (distinct from the Content Strategist's audience/strategy standards) - Manage relationships with freelancers, contractors, and cross-functional SME contributors who feed content into the pipeline - Report to the Head of Editorial Content on throughput, capacity, and delivery risk - Own and manage the 24-hour review in the blog tracker - Run competitive and content-gap analysis to identify where the team's limited capacity should go - Ensures style guide story alignment (with Content Editor contributing) - Present editorial performance metrics to cross-functional stakeholders in conjunction with Editorial Director - Partner with Growth Marketing on content positioning alignment - Work with MarOps on attribution and any potential pipeline content Qualifications - 8+ years of experience in editorial or content operations - Experience running multi-stream or multi-format editorial pipelines (not just a single blog) FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Responsibilities: — Provide one-on-one coaching to Mento members via virtual sessions using the Mento Platform and Tools. — Participate in ongoing training sessions to enhance coaching skills. — Communicate with members through Mento email or chat in the Mento App between sessions. — Contribute actively to the Mento coaching community by sharing coaching tools and insights to improve coaching practices and support the mission of empowering people to thrive in jobs they love. — Act as an ambassador of the Mento community by demonstrating kindness, respect, and empathy. Requirements: — Senior leaders such as directors, vice presidents, or other senior strategy & operations leaders with over 20 years of experience managing strategy and operations teams and coaching individuals; coaching certification is a plus but not mandatory. — Desire to transform people leadership skills into meaningful coaching abilities. — Passion for helping individuals advance in their careers and lives. — High emotional intelligence, self-awareness, and commitment to creating a safe space for vulnerability. — Growth mindset and eagerness to develop coaching skills regardless of prior coaching experience. — Comfortable working in a dynamic startup environment. — Ability to dedicate at least 12 hours per month to coaching for a minimum of 24 months. — Candidates must be based in North America or Europe. Benefits: — Contract position with hourly pay plus select bonuses incentivizing engagement and community growth. — Fully remote work. — Mandatory participation and graduation from an ICF-certified coach training program (Mento Coaching 101) before coaching members. — Rolling hiring based on client demand, with offers extended accordingly. Additional details: — Minimum commitment of 3 to 5 hours per week for at least 24 months to build meaningful member relationships. — Inclusive workplace fostering diversity and encouraging applications even if all requirements are not met. — Applicants are encouraged to mention the word **RELIABLE** when applying to confirm they have read the job post fully.

Responsibilities: — Review and follow up on inbound requests from outreach campaigns. — Use deep prospecting techniques to engage patients personally. — Make 150 to 200 outbound calls daily using an auto-dialer. — Talk to 80 to 100 patients and book about 19 appointments daily. — Build trust with patients and caregivers to encourage appointment scheduling. — Educate patients on the importance and benefits of receiving in-home services. — Develop a strong understanding of partner care models to answer patient questions. — Collaborate with representatives and healthcare professionals for seamless patient experience. — Escalate questions and concerns to other teams as needed. — Perform other duties and projects as assigned. Requirements: — Minimum 2 years outbound call center experience, including 1 year in healthcare. — Proficiency with electronic health record (EHR) systems and healthcare software. — Excellent written and verbal communication skills. — Experience managing multiple communication channels (phone, email, chat). — Preferred experience with Zendesk and Five9. — Flexibility, humility, sense of humor, strong communication skills. — Ability to solve problems creatively and work in a fast-paced environment. — Highly organized and process-oriented. — Experience in on-demand service or healthcare environment. Benefits: — Medical, dental, and vision insurance. — 401(k) plan with company match. — Flexible paid time off. — Generous parental leave (16 weeks for birthing parent, 8 weeks for non-birthing parent). — $10,000 lifetime maximum for infertility/fertility treatment. Application instructions: All legitimate job postings require application through the official Sprinter Health Careers website. Communications will only come from @sprinterhealth.com email addresses. Applicants should mention the word GAINFUL when applying to confirm they have read the job post completely.

Responsibilities: — Develop Ecosystem sales plans to drive business via direct and indirect sales through multiple Channel Partners. — Gather competitor and local market data and build a customer database to enhance sales and marketing strategies for key accounts. — Analyze and identify account growth opportunities and market intelligence, providing recommendations to superiors for decision making. — Gain familiarity with company products, organize workshops with partners, and promote selling points with full involvement of local partners. — Meet assigned sales and profit targets. Requirements: — Over 5 years of experience in Consumer or Home Electronics sectors. — Proficient selling skills for various products and solutions. — Strong customer and market insight along with negotiation skills.

Location: Phoenix, United States Keller Executive Search is recruiting on behalf of a rapidly growing healthcare services business seeking its first Chief Financial Officer. This newly created position offers the opportunity to build a finance function, shape acquisition-led growth and establish the financial capabilities needed to support a planned future exit. Reporting to the CEO and working closely with executive leadership, you will combine strategic influence with hands-on ownership. Your initial priorities will be financial planning, performance monitoring and tax strategy: establishing reliable forecasts, making business economics visible and guiding reinvestment and capital allocation. The mandate is to create a fully functioning finance department that supports confident decisions throughout expansion. For an accomplished healthcare finance executive, or a senior finance leader ready for a first CFO appointment, this role offers ownership of both operating foundations and the strategic agenda. You will lead acquisition finance, develop a tax-efficient approach to growth and prepare the business for a future sale. Equity options offer potential participation in the value you help create. Key Responsibilities Build and lead the finance function, establishing clear accountabilities, scalable processes and appropriate controls. Establish reliable monthly close and consolidated reporting, with oversight of payables, receivables, payroll and treasury. Own annual budgets, rolling forecasts, cash forecasts and long-term financial planning. Develop service-line, contract and site-level margin reporting and actionable performance indicators. Advise executive leadership on growth priorities, pricing, reinvestment and capital allocation. Own for-profit tax strategy, including multi-entity structures, multi-state exposure and coordination with external advisers. Lead healthcare acquisition finance, including valuation, diligence and transaction structuring. Create repeatable acquisition integration processes that align reporting, controls and planning. Develop an exit-readiness roadmap, including quality-of-earnings preparation, documented earnings adjustments and transaction materials. Develop the finance team and external adviser relationships needed to support expansion. Introduce appropriate automation and analytical tools to improve efficiency and decision support. Additional Information Permanent position. Phoenix/Scottsdale or Houston proximity preferred; remote candidates are welcome. Hybrid working is available, with remote arrangements also considered. Travel is expected to be less than 5% for Phoenix-based candidates. Relocation assistance is not available. Requirements Essential Operating-side finance leadership experience in healthcare providers or healthcare services businesses. Healthcare M&A experience with accountable company-side finance ownership; advisory experience must be paired with operating finance ownership. Ownership of for-profit tax strategy, planning or tax-efficient structuring, directly or through external advisers. Company- or division-level ownership of financial planning, budgeting, forecasting and strategic finance. Master's in Finance or an equivalent: finance-focused MBA, MS Accounting, MS Taxation, CPA, CFA charter, or MHA with a documented finance leadership track. Hands-on leadership capability, with the independence and accountability to build finance capabilities without extensive infrastructure. Professional English proficiency for executive communication and written financial materials. Preferred Private equity portfolio experience, including value-creation planning and investor reporting. Participation in a completed sell-side exit or recapitalization as a finance leader. Management services organization or physician practice management experience. Experience building finance capabilities in a scaling business or integrating acquired entities. Practical use of automation or AI to improve planning and finance processes. Ideal Candidate Profile You are a commercially minded healthcare finance leader who moves comfortably between transaction decisions and day-to-day execution. Accountable, self-driven and transparent, you build practical systems, communicate clearly with senior stakeholders and take ownership of outcomes. Benefits Annual base salary of $250,000, with flexibility up to $400,000 for an exceptional candidate. Equity options available, with potential upside linked to a future exit. 401(k) plan. Health benefits. 15 days of paid leave. Agency statement Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes. To learn more about the firm and about our candidate services - please visit our website Equal Opportunity policy Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. Privacy and Pay Equity: California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com . Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available. Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws. State-Specific Information: Rhode Island: We do not request or require salary history from applicants. Connecticut: We provide wage range information upon request or before discussing compensation. New Jersey: We do not inquire about salary history unless voluntarily disclosed. Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process. Use of Artificial Intelligence in Recruitment Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles. Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

Location: New York, United States Position : Store Manager Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager to lead our e-bike store. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience. Salary : $60,000–$65,000 + performance-based bonuses Key Responsibilities: P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage. Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals. Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations. Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts. Operational Mastery : Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs. Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency. This is a full-time, exempt leadership role. The Store Manager is accountable for overall store performance and outcomes, rather than a fixed number of working hours. The role requires schedule flexibility and may involve extended working hours based on operational needs, including peak business periods, inventory counts, launches, and incident resolution. In practice, this role typically requires a time commitment of approximately 45–50 hours per week, depending on business demands Requirements Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments. Proven leadership and team development skills. Strong business acumen with the ability to analyze performance metrics and implement strategic plans. Excellent communication, problem-solving, and organizational skills. Understanding of bike mechanics or related technical experience (preferred). Experience with ERP/CRM systems and reporting tools (preferred). Additional language skills are a plus, supporting a diverse customer base Benefits Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Opportunity to lead and shape the growth of a key store location. Company E-Bike Program: Upon successful completion of the introductory period, eligibility to rent a Company e-bike for only $1/month . Collaborative, innovative, and growth-oriented environment. Whizz is an equal opportunity employer . We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Location: New York, United States Position : Lead Bike Mechanic Location : New York, Harlem Company Overview Whizz is an innovative e-bike/e-moped subscription service catering to delivery drivers in the US. We partner with leading companies like DoorDash and Grubhub, offering affordable $169/month rental subscriptions to independent delivery workers. In just three years, Whizz has grown rapidly, managing a fleet of 4,000 e-bikes across the US, achieving a remarkable 100% year-over-year growth rate. Our mission is to serve an underserved audience of gig workers, aiming to manage the largest electric two-wheeler fleet in the US. Our dynamic team of 150 people is expanding quickly. About role: We are looking for a hands-on, results-oriented Lead Bike Mechanic to oversee daily operations in our service department. The focus of this role is on leading a team of mechanics, maintaining high repair quality standards, and ensuring all bikes are serviced efficiently and on time. You’ll be responsible for organizing workflow, managing inventory, and tracking KPIs to keep performance on target. This role requires a proactive leader who can balance technical expertise with strong people management and problem-solving skills. Responsibilities: Define and implement best practices for bike builds and complex repairs across service teams. To oversee and assign workload efficiently, ensuring 24/7 operations and maintaining a seamless flow. To manage all aspects of repair workflow: intake, job prioritization, service parts management, timely completion, and quality checks. To conduct performance evaluations for each mechanic, being the first point of contact for service-related issues among the team. To manage general store tasks, including opening/closing, participating in marketing events, and attending ongoing staff meetings to improve department and company operations. To conduct inventory management, ensuring stock levels are maintained, and perform monthly inventory audits of tools and equipment. To maximize rider-facing operational performance by providing help desk resources and technical advice to all service staff. Requirements Proven track record in managing technical teams, repair centers, or fleet maintenance operations. Strong analytical skills and proven problem-solving abilities with attention to detail. Excellent communication skills with the ability to interact effectively with riders and team members. Mechanical experience with electric bicycles or bicycle mechanics is a must have to be considered for this position. Benefits Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Flexible 8-hour shifts: Balance work and life seamlessly.

Are you looking for the next professional opportunity that will challenge and advance your career? Join our team now! Tickmill is looking to hire a Partnership Account Manager that would be responsible for overseeing the business in Malaysia . About Tickmill. Founded in 2014, Tickmill has grown into a global financial services group of 300+ people, with regulated entities across major jurisdictions and a client base built on trust in active trading — spanning CFDs, Futures and Options. That foundation — capital, licensing, infrastructure and an established international client base — is what makes the next stage possible: building genuinely new product lines in Stocks, ETFs, Investing, Wealth and Prediction Markets, aimed at a much larger consumer audience than our existing trading business alone. What does the job look like? Manage and develop an assigned portfolio of partners, maintaining strong relationships and maximizing business performance. Develop and implement partner growth and reactivation strategies to increase client acquisition, deposits, trading activity, retention, and revenue. Monitor partner performance, identify growth opportunities, and take proactive steps to improve portfolio productivity and profitability. Identify, approach, negotiate with, and acquire new partners through the Company's existing database and external business development activities. Promote the Company's products, services, trading conditions, commercial offers, and marketing initiatives to existing and prospective partners. Provide ongoing commercial and operational support to partners, coordinating with relevant internal departments to resolve partner and client issues. Maintain accurate partner profiles, communication records, and business activities in the Company's CRM system; prepare regular performance reports and forecasts. Monitor industry trends and competitors' activities, identify new market. The Partnership Account Manager will have the opportunity to: Perform administrative and developmental duties to start up and manage business. Manage and grow an assigned portfolio of active partners. Support partners in acquiring and converting new First-Time Depositors (FTDs). Develop tailored growth plans based on each partner’s market, audience, and potential. Monitor partner performance, including FTDs, net deposits, trading activity, and client retention. Maintain regular communication with partners and provide ongoing commercial and operational support. Reactivate inactive or underperforming partners through targeted action plans. Coordinate with Marketing, Compliance, Payments, and Customer Support to resolve partner-related issues. Ensure partner activities comply with internal policies and applicable regulatory requirements. Maintain accurate CRM records and prepare regular pipeline and performance reports. Analyze marketing trends and track competitors’ activities and provide valuable inputs for fine-tuning operational & marketing strategies of the Company. Work remotely. What will you need to be able to do the job? Good command of English language, both written and oral. Knowledge of Bahasa Malaysia is a must . Knowledge of additional language (Mandarin, Cantonese, Tamil etc ) is considered a p lus. 1 + years of experience either in Sales, Partnership and/or Business Development position in a financial services company. College/University Degree, to clearly articulate and successfully implement the TM strategy with all internal/ external stakeholders and affiliates. By joining us, you can expect: A Unique opportunity for a career in a global, fast-growing company. Attractive Remuneration package based on qualifications and experience (including Discretionary Bonuses to reward exceptional performance). Make your next Career step and apply NOW! *Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis.

Location: Limassol, Cyprus We are looking for motivated and results-driven Sales Agents to join our Sales Department. The team will focus exclusively on registered players who have not yet made their First Time Deposit (FTD). The main goal is to establish contact with these players, build relationships, and convert them into first-time depositors. Key Responsibilities: Contact registered players who have not made their first deposit through outbound calls and emails. Build rapport with players and encourage them to make their first deposit. Present available welcome offers, promotions, and platform features. Answer player questions, handle objections, and assist with any issues related to making a deposit. Keep track of player interactions and update the CRM system accordingly. Requirements: Previous experience in a call centre or outbound sales environment, preferably in iGaming or Forex. Strong communication and sales skills. Confidence in making outbound calls and handling objections. Ability to engage with players and build relationships. Comfortable working in a fast-paced, target-driven environment. Experience working with CRM systems is an advantage. English is mandatory, and any addition al language such as French, Italian, Portuguese, Spanish, Greek and German would be highly desirable. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/132?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: United States About Paired Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent! We are dedicated to connecting talented individuals with remarkable companies in need of their skills. Our goal is to create fulfilling job opportunities for professionals around the world. About the client They're hiring leaders to take a subscription supplement brand from over $4M/month toward 9 figures annually in 2027. They launched in early 2026 and scaled from $0 to over $4M/month in about 7 months. They're pushing for their first 8-figure month. Team : very lean. Two co-founders, a Head of Customer Support with a support team, and a creative team of strategists and editors. Acquisition : Meta-heavy paid ads with a direct response approach. Mission: own the creative engine and constantly increase creative output while raising the hit rate. Reports to CO-Founder. The title is flexible: a lead strategist who has led strategy teams fits. What they'll own Creative strategists: managing, coaching, and training them Editing: managing the Head of Editing so the editing team outputs at a high level Strategy: staying hands-on in creative strategy to find the highest levers Department leadership: pushing the department forward with a clear management structure First 90 days 1. Improve our systems for tracking creative data 2. Increase hit rate 3. Increase creative output 4. Build a proper management structure Requirements Must have Direct response background, ideally in supplements A great creative strategist themselves, with a strong creative eye Proven at coaching, managing, and leading a strategy team Typical week: weekly department call, weekly call with the Head of Editing, and one-on-one coaching calls with each creative strategist Benefits Pay: $10K+/month, plus a performance bonus tied to the whole department's results. Remote role Chance of equity in the future

Location: Egypt The Technical Support Engineer - L1 will be part of the Level 1 team in Cincom's new 24/7 Support function, based in Cairo, and the first point of contact for Cincom customers experiencing technical issues with their enterprise software products, including CPQ, Eloquence and Cincom Smalltalk. The role focuses on receiving and managing customer cases, performing initial technical investigations, following established troubleshooting procedures, and ensuring timely escalation to the appropriate product specialists when deeper investigation is required. This is an opportunity for a recent graduate or early-career engineer with strong technical fundamentals, analytical thinking and a customer-oriented mindset to develop expertise in enterprise software support. The role operates within a 24x7x365 support organisation and requires flexibility to work rotating shifts, including nights, weekends and public holidays. KEY RESPONSIBILITIES Case Management Act as the first point of contact for customers reporting technical issues with Cincom products. Register, categorise, prioritise and manage incoming support cases in Zoho Desk in accordance with established procedures, severity definitions and service levels. Investigation & Troubleshooting Perform initial technical investigation and troubleshooting to identify the nature and potential source of reported issues. Follow documented troubleshooting procedures, knowledge articles, known-issue playbooks and Cincom's AI-assisted knowledge tools to resolve supported L1 cases. Collect and analyse relevant technical information, including error messages, logs, timestamps, system details and troubleshooting results. Identify whether reported issues may relate to application behaviour, operating systems, databases, infrastructure or network connectivity. Escalation & Customer Communication Recognise issues requiring deeper technical investigation and escalate them to Level 2 support, Hosted Services or the product engineering teams (Level 3) with complete technical findings. Recognise any report of a possible security vulnerability or active exploitation and route it immediately through the security escalation process, as these carry strict regulatory reporting deadlines. Maintain end-to-end ownership of customer-facing cases, ensuring regular updates, appropriate follow-up and clear communication until resolution. Participate in customer calls and communicate technical information clearly to both technical and non-technical audiences. Maintain accurate and consistent case documentation, including investigation steps, findings, actions taken and escalation details. Collaborate with L2 engineers, Hosted Services and Product Engineering teams to facilitate effective case resolution. Knowledge & Continuous Improvement Contribute to the development and maintenance of the technical knowledge base, troubleshooting guides and self-service content. Identify recurring issues and knowledge gaps and share observations with senior engineers to support continuous service improvement. Develop technical knowledge across Cincom's product portfolio, gradually building deeper expertise in assigned products and support areas. Security & Data Protection Handle customer data, logs and system access in line with Cincom's information security, data protection (including GDPR) and customer confidentiality requirements. Follow the controls that support Cincom's ISO 27001 and SOC 2 programmes, including access management and evidence of how cases are handled. Requirements WHAT WE'RE LOOKING FOR Essential Bachelor’s degree in computer science, Computer Engineering, Information Systems or a related technical discipline. 0–2 years of relevant experience; fresh graduates are encouraged to apply. Strong technical fundamentals in operating systems, networking and application technologies. Good analytical and troubleshooting skills, with the ability to investigate problems logically and systematically. Ability to understand technical information, identify relevant symptoms and determine appropriate next steps. Strong written and verbal communication skills in English. Good organisational skills and the ability to manage multiple cases while maintaining appropriate priorities and follow-up. Ability to work effectively within a team and collaborate with different technical functions. Customer-oriented mindset, ownership, attention to detail and willingness to learn. Able to work rotating shifts, including nights, weekends and public holidays, in a 24x7x365 support environment. Technical Foundations The following technical foundations are essential at foundation level. Product-specific skills are taught on the job. 1. Linux / Unix Fundamentals Basic command-line proficiency, understanding of file systems, permissions, processes, services and system logs. 2. Networking Fundamentals Understanding of TCP/IP, IP addressing, DNS, DHCP, ports, routing and connectivity troubleshooting tools. 3. Windows Operating Systems Basic knowledge of Windows operating systems, services, Event Viewer, Windows Server and Active Directory. 4. Application & Database Fundamentals Understanding of client-server architecture, application troubleshooting, log analysis, database fundamentals, basic SQL, HTTP/HTTPS and REST APIs. Desirable The following skills and experience are desirable: Basic programming or scripting knowledge, preferably Python or PowerShell. Familiarity with JSON, APIs and application integration concepts. Exposure to database technologies such as SQL Server, MySQL or MongoDB. Familiarity with virtualisation and cloud computing fundamentals. Academic projects or internships involving software applications, databases, operating systems or infrastructure. Previous exposure to enterprise software or technical support environments. Linux certifications such as Linux Essentials, RHCSA or equivalent. Networking certifications such as CCNA or equivalent. Microsoft technical certifications. Basic programming or database certifications. Additional language skills, particularly French, German or Italian. PRODUCT KNOWLEDGE Previous knowledge of Cincom products is not required. However, the successful candidate will be expected to develop familiarity with the company's enterprise software portfolio, starting with the products in scope for Level 1, during onboarding and technical enablement. HOW SUCCESS IS MEASURED First 90 days Product and process onboarding completed for the products in scope, with knowledge checks passed. Handling Level 1 cases independently on the shift rota. Case records consistently meet the documentation standard in quality checks. Ongoing First response and update times within the agreed service levels. Share of cases resolved at Level 1 against the team target. Escalations reach Level 2 or Level 3 with complete information first time. Customer satisfaction scores on closed cases. Regular, useful contributions to the knowledge base.

Location: India ubject Matter Expert - Infrastructure as Code & DevOps Automation Position Summary We seek an experienced IT Automation Specialist to lead infrastructure automation initiatives across our enterprise environment. As a subject matter expert, you will design, implement, and maintain scalable automation solutions using industry-leading tools including Terraform, OpenTofu, Ansible, AWX/Tower, and advanced DevOps platforms. This role combines hands-on technical expertise with strategic thinking to drive infrastructure modernization and operational efficiency. Key Responsibilities Design and implement Infrastructure as Code (IaC) solutions using Terraform and OpenTofu for cloud and on-premises infrastructure provisioning Develop and maintain Ansible playbooks and roles for configuration management, application deployment, and system patching across heterogeneous environments Architect and optimize Ansible Tower/AWX implementations for enterprise-scale automation, including RBAC, credential management, and workflow orchestration Lead adoption of agentic AI capabilities to automate decision-making processes and reduce manual operational overhead Establish the best automation practices, standards, and frameworks; conduct code reviews for infrastructure automation projects Troubleshoot and resolve complex automation issues; provide technical documentation for knowledge transfer to other teams Integrate automation solutions with CI/CD pipelines, monitoring systems, and ticketing platforms Document technical architecture, runbooks, and operational procedures for all automation systems Evaluate and recommend new automation tools and technologies that improve efficiency and reduce operational risk Collaborate with cross-functional teams (Cloud, Infrastructure, Security) to embed automation across IT operations Requirements Required Qualifications 5+ years of IT infrastructure and systems administration experience Expert-level proficiency with Terraform and/or OpenTofu; demonstrated ability to manage complex infrastructure states Advanced expertise in Ansible; proven experience in designing and maintaining Ansible Tower or AWX in production environments Strong Python programming skills; ability to write custom modules, plugins, and automation scripts Deep understanding of DevOps principles, CI/CD pipelines, and infrastructure-as-code best practices Experience with public cloud platforms (Azure, GCP) and hybrid/on-premises infrastructure Knowledge of version control systems (Git) and collaborative development workflows Strong troubleshooting and problem-solving abilities with demonstrated experience resolving production incidents Excellent communication skills; ability to translate complex technical concepts for non-technical stakeholders Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience Preferred Qualifications Hands-on experience implementing and managing agentic AI solutions for IT operations automation Experience with advanced Ansible Tower features (workflows, dynamic inventory, LDAP/SAML integration) Familiarity with configuration management databases (CMDB) and ServiceNow integrations Knowledge of GitOps methodologies and tools (ArgoCD, Flux) Certifications such as HashiCorp Certified Terraform Associate, Ansible Specialist, or equivalent cloud/infrastructure certifications Open-source project contributions or demonstrated thought leadership in the infrastructure automation community Technical Skills Matrix IaC: Terraform, OpenTofu, CloudFormation | Expert Config Management: Ansible, Ansible Tower, AWX | Expert Agentic AI: LLM orchestration, AI-driven automation, prompt engineering | Intermediate+ Languages: Python, Bash, Go, HCL, PowerShell | Advanced Cloud: AWS, Azure, GCP, hybrid infrastructure | Advanced Languages: Python, Bash, Go, HCL, PowerShell | Advanced Why This Role Matters Automation is at the heart of our IT modernization strategy. In this role, you'll drive repeatability, reduce manual toil, and enable self-service capabilities across our infrastructure. You'll work with cutting-edge technologies including emerging agentic AI solutions, and your expertise will directly impact how efficiently we deliver infrastructure services to our clients. Equal Opportunity Statement We are an equal opportunity employer committed to fostering an inclusive, supportive workplace free from discrimination. We celebrate diversity and are dedicated to creating an environment where all employees feel valued and respected