Bilingual Patient Engagement Specialist I English Spanish

Responsibilities: — Review and follow up on inbound requests from outreach campaigns. — Use deep prospecting techniques to engage patients personally. — Make 150 to 200 outbound calls daily using an auto-dialer. — Talk to 80 to 100 patients and book about 19 appointments daily. — Build trust with patients and caregivers to encourage appointment scheduling. — Educate patients on the importance and benefits of receiving in-home services. — Develop a strong understanding of partner care models to answer patient questions. — Collaborate with representatives and healthcare professionals for seamless patient experience. — Escalate questions and concerns to other teams as needed. — Perform other duties and projects as assigned. Requirements: — Minimum 2 years outbound call center experience, including 1 year in healthcare. — Proficiency with electronic health record (EHR) systems and healthcare software. — Excellent written and verbal communication skills. — Experience managing multiple communication channels (phone, email, chat). — Preferred experience with Zendesk and Five9. — Flexibility, humility, sense of humor, strong communication skills. — Ability to solve problems creatively and work in a fast-paced environment. — Highly organized and process-oriented. — Experience in on-demand service or healthcare environment. Benefits: — Medical, dental, and vision insurance. — 401(k) plan with company match. — Flexible paid time off. — Generous parental leave (16 weeks for birthing parent, 8 weeks for non-birthing parent). — $10,000 lifetime maximum for infertility/fertility treatment. Application instructions: All legitimate job postings require application through the official Sprinter Health Careers website. Communications will only come from @sprinterhealth.com email addresses. Applicants should mention the word GAINFUL when applying to confirm they have read the job post completely.