Operational Excellence Manager (Last Mile)

Location: Berlin, Germany; München, Germany Workplace: Hybrid Rohlík Group is one of Europe’s fastest-growing online grocery platforms, changing how people eat and live. Founded in 2014 in the Czech Republic, we’ve grown into a trusted brand with more than one million customers across Czechia, Hungary, Austria, Germany, and Romania. Our mission is simple to make everyday shopping faster, easier, and more sustainable. We combine smart technology, efficient logistics, and a genuine love for great food. From local bakeries and farmers to our own private labels, we make sure every product that reaches our customers is fresh, safe, and top-quality. We’re committed to sustainability and supporting local communities, reducing packaging, and working closely with small producers. For our customers, Rohlik Group is more than just shopping, it's a better way to enjoy good food every day. DEPARTMENT OVERVIEW The Operational Excellence team drives continuous improvement, process standardization, and innovation across Last Mile operations. We support local teams in implementing group standards, solving systemic challenges in routing, loading, and delivery, and enabling sustainable growth as we scale.   ROLE OVERVIEW As Operational Excellence Manager for Last Mile, you will own the design and delivery of a 3 to 6 month continuous improvement roadmap for last mile operations. You will lead adoption of group standards, embed best practices, and deliver sustainable improvements in delivery efficiency, cost per order, and on-time performance. You will partner with central and local stakeholders to find the real bottlenecks in the last mile flow, from route assignment and loading through to the delivery itself, and roll out scalable solutions across sites.   WHAT WE EXPECT FROM YOU - Owns the last mile improvement roadmap and makes sure initiatives are delivered on time. - Owns initiatives end to end, including group-wide projects: frames the problem, builds and defends the business case, runs the pilot, measures and evaluates the impact, and scales what works across sites. - Leads adoption of operational best practices in loading, routing, and delivery through coaching and influence. - Partners with group-level development and performance management teams and local site teams to coordinate projects and current performance. - Reads the problem in the real operation as well as in the data, tells the true cause apart from the noise, and turns the fix into a standard. - Documents processes (VSM, process maps).   WHAT WE LOOK FOR   Required - 5+ years of operational experience owning projects or programs in the last mile for retail. - Strong leadership and coaching capability. - Excellent communication and stakeholder management. - Analytical thinker who can define metrics, read data, and separate cause from correlation. - Project management experience. - Willingness to travel 2 to 3 days per week across sites.   Preferred - Background in e-commerce, grocery, or same-day delivery. - Six Sigma and/or project management certification.   WHAT’S IN IT FOR YOU - Fair reward - You’ll get a strong fixed salary, no bonus games, no politics. Great work is rewarded clearly and fairly. - Good food every day - You’ll enjoy a free lunch every day and fresh fruit & veggies in the office. Because good food fuels great work. - Life, not just work - You’ll have real flexibility three days in the office, 2 days at the Home Office where it suits you. And unlimited paid vacation based on trust. - Personal growth - You’ll grow as fast as Rohlik does. Every challenge is a chance to learn and make an impact. - Real impact - What you do here matters. You’ll see your work changing how people eat and live from day one. - Recognition among colleagues - Your effort won’t go unnoticed. You can recognise others (and be recognised) through peer credits to use in our internal cafeteria. - Xtra membership - You’ll get free Xtra membership and 10% cashback on everything you buy on Rohlik - A team that sticks together - You’ll work with people who move fast, support each other and celebrate wins together. - If this sounds like you - You’re someone who takes ownership, acts fast and gets things done. Ready to bake something great with us? #LI-ML1 #Knuspr