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- Опыт на позиции Senior Brand Manager и выше. - Опыт в FMCG, предпочтительно напитки (газировки, соки, тоники, алкоголь).

Location: Remote (US) About the company Hi, we're Ondo Finance. Our mission is to provide institutional-grade, blockchain-enabled investment products and services. We have both a technology arm that develops decentralized finance technology, and an asset management arm that creates and manages tokenized funds. We were the first company to tokenize exposure to US Treasuries, and have since expanded into several other assets. We are also focused on incubating protocols that can support both tokenized real-world assets and traditional crypto. Founded by folks from Goldman Sachs Digital Assets Team, we’re backed by some of the best investors in the world including Founders Fund, Coinbase Ventures, Pantera Capital, Tiger Global, and more. We are currently the leaders in the space in terms of AUM and are well capitalized to continue growing the firm. We're fully remote, with team members across the U.S. About the role We're hiring a Senior Product Manager, Platform Experience to own the customer-facing experience across the Ondo Finance App — the single interface through which users discover, understand, buy, sell, trade, and manage Ondo's products (Stocks, Treasuries, Portfolios, and more). This role owns the quality and coherence of the end-to-end user experience, with a particular focus on retention, usability, and long-term customer value. You'll turn complex financial and blockchain infrastructure into simple, intuitive, and trustworthy product. This is a senior, hands-on individual-contributor role. You'll work closely with Engineering, Design, Legal, Compliance, Operations, and other Product leaders to define strategy, prioritize opportunities, write clear requirements, and ship meaningful improvements. Our product management function is young and fast-moving — you'll help define it from the ground up, which makes this a high-ownership, high-visibility role. Target Outcomes A cohesive, high-quality core experience: Ondo’s customer-facing surfaces feel like one unified platform across products and workflows, with a consistent and intuitive experience across web and eventually mobile. Simple, intuitive investing and trading workflows: Users can confidently buy, sell, trade, and manage their portfolios across experiences like limit orders, order books, DCA, notifications, transaction history, reporting, and tax workflows. Financial complexity made accessible: Sophisticated concepts such as order books, bid/ask pricing, settlement, and onchain transactions are translated into clear, low-friction experiences without sacrificing the functionality sophisticated users expect. Stronger retention and long-term customer value: The core product gives users compelling reasons to return, manage more of their financial activity through Ondo, and deepen their engagement over time. Measurably better product performance: Clear metrics and feedback loops are established around usability, retention, adoption, and customer satisfaction, with insights consistently translated into product improvements. Customer-informed product decisions: Qualitative research and quantitative signals shape prioritization, ensuring the roadmap addresses meaningful customer problems rather than relying on internal assumptions. Reliable end-to-end execution: High-impact product initiatives move effectively from discovery and problem definition through launch, measurement, and iteration, with strong coordination across Engineering, Design, Legal, Compliance, and Operations. A scalable foundation for Ondo’s product ecosystem: Core experiences and patterns are built to support new products and capabilities as Ondo expands, without creating a fragmented or increasingly complex customer experience. Requirements 5+ years of product management experience, including owning customer-facing products from concept through launch. A track record of building and shipping high-quality consumer or prosumer products, with a sharp instinct for intuitive, low-friction UX. Experience with fintech, brokerage, investing, trading, payments, crypto, or other sophisticated financial products. A working understanding of capital markets and financial product mechanics — trading, order books, execution, settlement, and liquidity. Genuine, hands-on familiarity with crypto and DeFi products; a working knowledge of onchain financial primitives. Strong analytical skills — able to define metrics, evaluate performance, and use data to drive prioritization. Excellent written and verbal communication; able to write sharp, well-reasoned PRDs and explain tradeoffs to both engineers and executives. High ownership, strong organization, and comfort operating independently in an ambiguous, fast-moving environment — able to get the right people in a room, ask the right questions, and move things forward without top-down direction. Ability to influence cross-functional teams without relying on formal authority. US-hours based (preference per current team structure). Nice to have Experience building brokerage, investing, trading, neobanking, or wealth-management products. Experience with tokenization, real-world assets (RWAs), or onchain financial infrastructure. Familiarity with decentralized exchanges, wallets, smart contracts, or blockchain transaction flows. Experience designing for both sophisticated and first-time financial users. Experience working closely with Legal, Compliance, Operations, or market-structure teams. Experience in a strong product and design culture. What we offer Competitive compensation including salary, future token rights, and/or equity (according to your preferences) — we're well-funded and believe that great talent deserves great compensation Full benefits (medical, vision, and dental) and flexible vacation policy (PTO) Small remote-first team across many countries — you'll be an early team member helping shape our vision, culture, and design practices A+ colleagues — our team includes alumni from: Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, Pinterest, McKinsey, Circle, Uniswap, Phantom Best-in-class investors — we are proud to be backed by leading crypto experts and VCs, including Pantera Capital, Founders Fund and Coinbase Ventures

- Управлять запуском новых фич и развитием международных проектов. - Координировать работу команд разработки, QA и других участников проектов.

🔬 Полный цикл производства CRM-кампаний, от брифа до запуска, для трёх дивизионов: Fragrance & Beauty, Watches & Fine Jewellery и Fashion. 👨‍🔬 Ежедневная работа с CRM Marketing-командами, Activation Consultants и production-партнёрами;

• Опыт в финтехе, банке или платёжном сервисе. • Умеет и в данные, и в живые интервью.

Location: Seoul Workplace: Hybrid Every great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them. adjoe https://adjoe.io/ is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners’ business to the next level. Our unique ad unit Playtime has made us one of the fastest-growing ad platforms and top-ranking user acquisition sources for app publishers worldwide (ranked #1 for growth in the AppsFlyer Index). And that’s just the start: We’ve just launched our programmatic in-app platform in order to disrupt the status quo of mobile ad monetization. Again. Home to an advanced tech stack https://adjoe.io/company/adtech-stack/, powerful financial backing from Bertelsmann, and a long-term growth mindset, adjoe is part of the AppLike Group https://applike-group.com/ ecosystem. A hub of disruption and thought leadership in the app economy, with a driven and dynamic workforce to be reckoned with. Be the next tech-driven, ambitious talent to join our growing teams! Meet Your Team: Partnerships (Demand & Supply) Big ambitions lead to big impact—and big revenue numbers. The Partnerships team is an indispensable unit driving adjoe to connect every single app user on the globe with top-tier advertisers and publishers. In this dual-impact role, you will sit at the intersection of both supply and demand. You won't just focus on seamlessly integrating our ad solutions into publishers’ apps to maximize their yield; you will also empower mobile gaming advertisers to scale their user acquisition (UA) campaigns efficiently. Today, our formats reach hundreds of millions of monthly active users through our extensive network of partner apps. Join this highly charged team and reshape the way the mobile ad ecosystem operates! WHAT YOU WILL DO: - Establish strong relations with potential mobile gaming/app advertisers (Demand) and app publishers (Supply) in Korea and bring them to use adjoe’s solution. - Perform market research to determine new opportunities as well as plans to capitalize on them effectively. - Be responsible for overall pipeline management including lead generation, reach-outs, and closing. - Work closely with internal stakeholders on onboarding and growing your clients. - Prepare customized sales presentations for your partners. - Gather and communicate your partner’s needs and industry trends internally. - Be part of an international English-speaking team and a very international company. WHO YOU ARE: - You have at least 5 years of experience in the adtech or the mobile advertising space with a proven track record - You understand the standard KPIs used in adtech (CPI, eCPM, CPC, ARPDAU, etc.) - You are a fluent Korean speaker and proficient in English - You possess outstanding communication skills (verbal and written) - You have a revenue-driven attitude and are hungry to make a real impact on sales in Korea - You like to work in a fast-paced environment - You take strong ownership of your work while bringing a proactive, one-team mindset - You have experience using a CRM & Google Suite (especially, with Sheets and Slides) We welcome applications from people who will contribute to the diversity of our company.

• Вести roadmap и бэклог по всем четырем продуктам, жестко приоритизировать. • Изучать конкурентов и рынок внедрения AI в EdTech, тащить новые идеи в проекты.

• Identify and evaluate growth opportunities in local and international markets. • Build the business case for each project and defend it to the CEO.

Location: Tokyo, Japan About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a leader of Applied AI Solutions Architecture in Japan, you will drive the adoption of frontier AI by enabling the deployment of Anthropic’s products (Claude for Enterprise, Claude Code, and API) across Japanese enterprises and digital-first organizations. You’ll leverage your technical skills and consultative sales experience to drive positive AI transformation that addresses our customers’ business needs, meets their technical requirements, and provides a high degree of reliability and safety. You’ll lead and grow a Japan Applied AI team as Anthropic’s presence in the market continues to expand. Applied AI comprises Solutions Architects, Product Engineers, and Finetuning Engineers. Working alongside the existing Japan Applied AI leadership, you will scale processes and best practices for the region’s technical pre-sales engagements, help each team member achieve success, high productivity, and career growth, and represent Anthropic as a technical lead on some of its most important partnerships. In collaboration with the Sales, Product, and Engineering teams globally and locally, you’ll help enterprise partners incorporate leading-edge AI systems into their cutting-edge products and platforms. You will employ your excellent communication skills, in both Japanese and English, to explain and demonstrate complex solutions persuasively to technical and non-technical audiences alike. You will play a critical role in identifying opportunities to innovate and differentiate our AI systems, while maintaining our best-in-class safety standards. Responsibilities Lead and grow a team of Applied AI professionals in Tokyo (Solutions Architects and Product Engineers), providing both technical guidance and career development Set goals and reviews for your team, promoting growth and output Partner with the existing Japan Applied AI leadership to align on team structure, coverage, and best practices Work with a handful of the highest-value enterprise customers on their overall AI adoption strategies, focusing on pre-sales technical excellence including use case scoping, technical champion building, and POC execution Partner closely with your aligned GTM leadership to understand customer requirements and co-build GTM strategies to drive adoption for Japanese enterprise customers and partners (including SIers and resellers) Contribute to thought leadership through conference presentations, webinars, and technical content creation Own the technical portions of pre-sales engagements, ensuring your team provides compelling demos and validates enterprise customer ROI from Anthropic products Drive collaboration across cross-functional teams to influence and unify stakeholders at all levels of the organization, including navigating consensus-driven decision-making within Japanese enterprises Travel regularly to customer sites for executive-level sessions, technical workshops, and building relationships Establish a shared vision for creating solutions that enable beneficial and safe AI in technology products Lead the vision, strategy, and execution of innovative solutions that leverage our latest models’ capabilities Stay current with emerging AI/ML trends and the competitive landscape in the Japanese enterprise tech sector You may be a good fit if you have: 7+ years of experience as a Solutions Architect, Sales Engineer, or similar pre-sales technical role 3+ years of technical go-to-market management experience, specifically managing pre-sales teams Native or business-level fluency in Japanese and professional proficiency in English Experience working with Japanese enterprise customers and understanding local business culture and decision-making processes (e.g., ringi/nemawashi, multi-layer stakeholder alignment) Experience with the unique technical requirements and technical procurement processes of Japanese enterprises, including working through SIers and channel partners Deep technical proficiency with enterprise AI deployments, API integrations, and production LLM use cases An organizational mindset and enjoyment of scaling teams in a fast-growing, evolving environment Excellent communication, collaboration, and coaching abilities Comfort with uncertain, ambiguous, and fast-moving environments typical of the tech industry Strong executive presence and the ability to foster deep relationships with technical leaders and engineering teams At least a high-level familiarity with the architecture and operation of large language models and/or ML in general Experience with prompt engineering, LLM evaluation, and architecting AI-powered systems The ability to make ambiguous problems clear and identify core principles that translate across scenarios A passion for making powerful technology safe and societally beneficial Creative thinking about the risks and benefits of new technologies, beyond past checklists and playbooks An active interest in emerging research and industry trends Understanding of developer tooling, SDKs, and technical integration patterns common in enterprise tech companies Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Espoo Workplace: Hybrid ROLE HIGHLIGHTS: - Rotational Product Manager - Location: Espoo, Finland, with frequent travel - Working type: Hybrid (3 days / in office per week) - Department: Product Management - Employment type: Permanent - Employment is subject to applicable security screening (incl. SUPO, where required) WHY THIS ROLE IS DIFFERENT Few people get to start their product career in space. You will. ICEYE's Rotational Product Manager program develops early-career talent into product leaders in the space industry. You don't need product management experience to apply. We're looking for people with an outstanding academic record, ideally in a technical field, and a track record of standing out at work, who are deeply curious and learn fast. Over 24 months, you'll work in two product teams on our hardware or software products. In each one, you'll own a product end to end, from understanding the customer's problem to deciding what gets built and shipping it. Your work will shape how our customers use satellite data to make decisions that matter. A senior product leader will mentor you through each rotation, and you'll go through the program with a cohort of peers. You'll work closely with engineers, scientists and senior leaders, and you'll travel to meet customers and our local teams, working on some of their toughest problems. This program is fast and demanding, and it will stretch you. It may also be the most rewarding experience of your early career. When the program ends, you will have the opportunity to move into a permanent product manager role, or to explore roles in other domains at ICEYE. Spots are limited, and we review applications on a rolling basis, so apply today! WHO WE ARE ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth. ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system. ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future. Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. Your day-to-day responsibilities - Own the roadmap for a product area in each rotation, and decide what the team builds next and why - Talk to customers, users and internal experts to understand their problems, and turn what you learn into clear requirements - Work with engineers and designers from defining a problem through to shipping and measuring the result - Use data to set priorities and make decisions, and explain the tradeoffs behind them - Work with sales, solutions, operations and other teams to get what you build into customers’ hands - Present your findings and plans to your team and to product leadership - Learn the technical domain of each team, from satellites and ground systems to the software customers run WHAT WE’RE LOOKING FOR Must haves: - An outstanding academic record, ideally in a technical field such as engineering, computer science or physics - Technical work experience through internships or a first full-time role, where you stood out - You can break down a problem, design an analysis and test your assumptions with data - You learn fast and are comfortable digging into how complex systems work with engineers - You take ownership and can move a team forward without formal authority - Fluent written and spoken English, and happy to travel frequently Nice to haves: - Business exposure, for example an internship or short role in consulting, a startup or a product team - Some exposure to product work, for example as an engineer, analyst or designer working closely with a product team - Experience with SQL, Python or other data tools - Interest in space, defence or other mission-critical industries Application Process - Applications close on 8th November 2026 at 23:59 (Finnish time). We review applications on a rolling basis, so apply early - Recruiter interview - Home assignment, presented to interview panel - CPO interview - The program starts on 2 February 2027 WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Attraction will confirm what applies for this role and location during the process. Base salary range for this position depends on level of experience and will be negotiated individually. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Factory is looking for a Product Manager to own the enterprise product roadmap, improve customer retention, and deliver scalable AI-powered development capabilities.

Plaid ищет менеджера по партнерствам в области данных, который будет отвечать за взаимодействие с финансовыми учреждениями и реализацию стратегии партнерств. В обязанности входит управление проектами, решение технических и регуляторных вопросов, а также координация коммуникаций между сторонами. Кандидат должен обладать опытом работы с API, пониманием открытых финансовых систем, а также навыками стратегического планирования и ведения бизнес-операций. Работа предполагает гибридный формат в офисе Нью-Йорка, с зарплатой в диапазоне от 168 000 до 210 000 долларов.

Plaid is looking for a Social Community Manager to build and manage social communities and customer advocacy.

Factory is looking for a Product Manager Growth to increase user activation and lead self-serve product strategy.

Mogul is looking for a Manager of Performance Marketing to work in performance marketing.

Location: El Salvador; Colombia; Nicaragua; Bolivia, Plurinational State of; Honduras; Guatemala We are seeking a detail-oriented, empathetic, and highly organized Paralegal / Case Manager to support a US-based law firm handling plaintiff-side litigation (employment law and personal injury). This is a hands-on operational role combining legal intake, client communication, case management, and drafting support. The ideal candidate possesses strong written and verbal English communication skills, a calm demeanor when handling sensitive intake calls, and hands-on experience managing cases within legal CRM platforms. Key Responsibilities 1. Legal Intake & Case Qualification Answer inbound phone calls, web leads, and texts from potential clients using the firm’s screening scripts. Conduct detailed intake interviews, gathering critical case facts (employer information, dates of employment, termination details, pay disputes, protected classes, or injury details). Perform initial case qualification checks (statute of limitations, employer size, at-will vs. contract status) and flag strong leads to the attorney on the same day. Send, track, and follow up on retainer agreements and intake forms via e-signature tools. 2. Client Management & Communication Provide a warm, steady, and empathetic phone presence for clients navigating job loss or personal injury. Schedule client consultations and manage attorney calendar availability. Conduct regular client check-ins on treatment progress, address status inquiries, and ensure no gaps in medical care occur. 3. Medical Records, Bills & Insurance Coordination Request and systematically track medical records and bills from healthcare providers. Correspond directly with insurance adjusters regarding claim setup, PIP/MedPay, liability, and property damage updates. Maintain accurate, up-to-date case notes, deadlines, and logs in the case management system. Flag fully documented files that are ready for demand drafting to the attorney. 4. Paralegal & Case Drafting Support Organize client documentation and construct structured case chronologies. Draft demand letters, administrative agency filings (EEOC, CRD, DLSE), and legal correspondence using firm templates. Follow up with clients proactively to gather outstanding records and evidence. Schedule: 9am - 5pm PST Requirements Experience: Minimum 1+ year of experience in a US law firm as a Case Manager or Paralegal (plaintiff-side litigation, employment law, or personal injury preferred). Communication Skills: Excellent spoken and written English with clear, professional drafting abilities for legal notes, attorney summaries, and client/adjuster correspondence. Phone Demeanor: Calm, steady, and empathetic phone manner suited for distressed clients. Core PI Lifecycle Knowledge: Solid grasp of the full case lifecycle (intake, medical treatment tracking, records/bills retrieval, demand preparation, negotiations, and settlement). Insurance & Provider Handling: Direct experience coordinating with medical providers and communicating with insurance adjusters. Software Proficiency: Hands-on experience with legal case management systems (Filevine, CASEpeer, Clio, Litify, SmartAdvocate, or equivalent). Organization: Highly organized with proven ability to manage heavy caseloads, prioritize deadlines, and drive proactive follow-ups. Client Systems & Tools Case Management Systems: Filevine, CASEpeer, Clio, Litify, SmartAdvocate, or similar legal CRMs. Communication & E-Signature: E-signature platforms (DocuSign/HelloSign), VoIP phone systems, and web lead management tools.

Location: Dubai, United Arab Emirates ✨ WE ARE HIRING: Experience Manager ✨ Kaizen Asset Management | Owner Association 📍 Dubai, UAE We’re looking for a visionary Experience Manager to craft memorable journeys for our communities — blending smart technology, operational excellence, and heartfelt service to elevate living spaces across our portfolios. 🎯 What You’ll Lead Deliver exceptional resident experiences by executing portfolio strategies, driving digitization & process automation Leverage tools: SnagReport, Master Plan, Mollak, GRIDS to streamline operations, boost energy efficiency & cut costs Champion innovation — smart buildings, sustainable practices, and continuous improvement Ensure full compliance with RERA & Dubai Law No. 6 of 2019 Manage service providers, Owners Committees, budgets, procurement & tendering Train site teams, refine processes, and turn challenges into seamless solutions 🌟 Our Values G.R.I.S. Grow for the cause · Recreates Memorable spaces · Inspire Happier Environment · Sustain the environment around us Requirements 🎓 BSc Degree 💼 5+ years in Community / Property Management Deep expertise in RERA regulations, Law #6 of 2019, and Dubai real estate standards Proven track record launching community initiatives & measuring impact Tech-savvy, data-driven, and obsessed with customer service Strong communicator, problem-solver, and self-starter

Location: Dubai, United Arab Emirates The Experience Capability & Performance Manager defines what a competent KAIZEN Experience Manager looks like, measures every Experience Manager against that standard, and closes the gap — so community and building performance is consistent across the portfolio regardless of which Experience Manager is assigned. The role owns capability, standards, assessment, development and KPI visibility. It also owns the orientation, technical onboarding and readiness of all new Experience Managers, and builds the SME, trainer, buddy and mentor network that makes the model scalable across a growing population. Portfolio Managers remain the Experience Manager's line manager and retain full accountability for day-to-day management, operational performance, formal performance management and consequences. This role works through influence, not line authority. What You’ll Do ✅ Set the Standard Own and maintain the Experience Manager Competency Standard Assess all 27 EMs against it; re-assess every 6 months Publish the live Capability Matrix and population-level gap analysis ✅ Develop & Coach Turn assessment results into signed, tracked development plans Design and deliver the EM technical curriculum & certification Provide field-based 1:1 coaching; build a network of SMEs, trainers, buddies & mentors Verify application on-site — self-reported completion is not accepted ✅ Onboard for Readiness Own the full orientation & technical onboarding journey for all new hires Assess at Day 30 and Day 90; no unsupervised assignments until certified Target: median time to CORE certification ≤ 60 days ✅ Clarify Performance Own the EM KPI framework & monthly Performance Scorecard Reconcile data across Masterplan, SnagReport, Finance & Mollak Diagnose gaps: capability vs management vs process vs data — Portfolio Managers decide the action ✅ Raise Standards Continuously Build and maintain the EM Standards Library (SOPs, playbooks, checklists) Update within 15 working days of any regulatory change Fix the process before training the person Requirements Essential Bachelor’s degree (Engineering, Property/Facilities Management, Business Admin or related) 6+ years in Dubai OA/community management — minimum 3 years personally running portfolios, budgets, General Assemblies, Mollak cycles & service-provider performance Proven track record raising others’ performance to measurable standards — with before/after evidence Deep knowledge: Dubai Law No. 6/2019, RERA, Mollak, escrow, service charges, DLP, FM contracting Advanced Excel; Masterplan, SnagReport, Mollak portal experience Fluent written & spoken English — Arabic is an advantage Preferred RERA/DREI or accredited OA management qualification Train-the-Trainer, ICF/EMCC coaching, or CIPD/A1 assessor qualification (can be funded post-hire) Core Competencies Expert in OA Governance & Service Charge Management Expert in Community Operations & Provider Management Expert in Technical Training, Coaching & Facilitation Expert in Persuasion & Influencing — your success depends entirely on this Solid in Assessment, Data Analysis & Process Improvement