Role Overview:
As a Lead Customer Success Manager, you will own the post-sales strategic relationship, retention, and value realization across highest-stakes enterprise accounts. You will operate with high autonomy, driving customer outcomes while partnering with Sales to uncover and capitalize on strategic growth opportunities. You will serve as the trusted advisor and strategic lead for your portfolio, orchestrating technical and commercial counterparts including Forward-Deployed Engineers (FDEs), Account Executives, and Product leaders. You will bridge complex technical deployments with executive-level business goals to ensure customers realize maximum value and expand their footprint.
Key Responsibilities:
— Drive Strategic Account Value & Retention: accountable for net retention, customer health, and long-term strategic alignment across complex enterprise accounts.
— Partner with Sales for Account Growth: collaborate with Account Executives/Strategic Account Managers to identify expansion vectors, co-develop account plans, and position new capabilities supporting customer's technical roadmap.
— Integrate with Technical Counterparts: work closely with Forward-Deployed Engineers and technical leads to align technical delivery with business outcomes, remove friction, and accelerate time-to-value.
— Operate as an Independent Bar-Raiser: build scalable Customer Success playbooks, elevate executive engagement standards, and operate with extreme ownership without step-by-step guidance.
— Cultivate C-Suite & Technical Sponsorship: build multi-threaded relationships across business and technology functions (CIO, CISO, CTO, VPs of Engineering, Product Leads) to ensure alignment with corporate initiatives.
— Drive Business Outcomes & QBRs: lead executive business reviews demonstrating clear ROI and anchoring accounts for long-term growth.
Qualifications & Requirements:
— 10+ years in Enterprise Customer Success, Account Management, or Technical Account Management handling high-ARR, complex enterprise platforms.
— Proven commercial acumen and growth mindset with history of partnering with Sales to identify, nurture, and close upsells, expansions, and renewals in complex environments.
— Deep experience collaborating with Forward-Deployed Engineers, Solutions Architects, and product delivery teams to translate technical achievements into commercial value.
— Self-motivated leader excelling in ambiguous, fast-paced environments with full accountability for account outcomes.
— Outstanding communication and presentation skills with experience advising C-level executives on technology strategy and operational efficiency.
Nice-to-Haves:
— Domain knowledge in High Tech (cloud native, hardware/software OEMs, AI/ML platforms) and understanding of engineering-led enterprise operations and scaling.
What Success Looks Like in Year 1:
— Month 3: fully onboarded, account health assessments completed, alignment with Sales AEs and FDE teams established.
— Month 6: value-realization frameworks and executive cadence active, expansion pipelines co-developed with Sales.
— Month 12: high Net Retention Rate achieved, demonstrable business outcomes delivered, elevated Customer Success playbooks established as standard practice.
Applicants must be authorized to work in the U.S.; no visa sponsorship available.
Our Mission
At UCM Practice Growth Systems, we're a team on a mission. Dedicated to the glory of God, we aim to bring hope and healing to sick and suffering people through our partnership with upper cervical chiropractors.
Your Role in Our Mission
We are looking for a passionate, energetic, people-oriented person to serve as a patient booking specialist (New Patient Appointment Conversion Specialist).
Performance Bonuses for Booked Appointments Breakdown
Monthly Conversion Bonus*:
50-54% = $100
55–59% = $200
60–64% = $400
65–69% = $700
70%+ = $1,000
PLUS
$5 per booked appointment
*Show rate must remain above 75% to qualify for bonuses.
The mission of the Patient Booking Specialist is to convert inbound leads into scheduled appointments in the client’s calendar quickly, consistently, and at a high conversion rate, ensuring every lead is fully pursued and every client has the maximum opportunity to help more patients.
Team Member Success in the Patient Booking Specialist role is defined by consistently converting 60–70% of assigned leads into scheduled appointments placed directly into client calendars while responding rapidly, executing disciplined follow-up, and maintaining a show rate above 75%.
A successful specialist fully owns their assigned clients’ booking performance, manages their workload efficiently as capacity grows, and reliably produces a high volume of quality booked appointments that directly improve client results, retention, and trust in the UCM system.
If you love connecting with people who are sick and suffering and helping them find hope and healing—this role may be perfect for you.
Who We Are Looking For
- High energy personality (energetic, relational, outgoing, warm)
- Hungry, driven, and eager to grow within a results-oriented & impactful team
- Colombia-based preferably in the Central or Eastern time zone
- Experience in sales, appointment setting, & lead conversion
- Positive experience with Chiropractic (UC experience is a strong plus)
- Strong English communication skills, reliability, and ability to represent our brand professionally
Key Responsibilities
- Respond to new patient inquiries quickly by phone, text, and email through our GHL CRM, ensuring every lead is contacted promptly and professionally.
- Convert inbound leads into scheduled appointments directly in the client’s calendar using a proven communication process and structured follow-up system.
- Execute disciplined follow-up, including multiple call attempts and text outreach, to ensure every lead is fully pursued.
- Maintain accurate records in the CRM, including call outcomes, notes, and lead status, so every lead is properly tracked.
- Provide weekly performance updates summarizing leads received, appointments booked, and follow-up progress for assigned clients.
- Manage multiple client accounts simultaneously while maintaining strong performance, attention to detail, and responsiveness.
- Follow established scripts, systems, and best practices while continuously improving communication and booking effectiveness.
- Take full ownership of booking performance for assigned clients, helping them maximize the number of patients they are able to serve.
- Bring energy, enthusiasm, and relational strength to every interaction
Compensation & Benefits
- $18,000 base annual starting salary
- Performance bonus on all booked appointments ($5/Booked Appointment) + $100-$1000/month bonus if conversion is over 50%
- Upper Cervical Chiropractic Care 100% reimbursed after 90 days of employment
- Major Medical Policy Health Insurance. We pay 50% of a Major Medical Policy Monthly Premiums after 90 days of employment.
- Various Professional & Personal Development Training Opportunities immediately available
- Paid time off after a 90-day probationary period
- Complimentary Attendance in Financial Peace University after 90 days of employment
- Monthly MRR Performance Bonuses after 365 Days of Employment
- Opportunities for advancement in leadership and management
- Work within a Christ-centered, mission-driven organization
Hours: Full-time, remote
Pay: $1500/mo USD + $5 per booked appointment + up to $1000/month bonus
Job Type: Full-time
Expected hours: 40 per week (10 AM to 7 PM Eastern Time)
Language: English (Required)
Location: SF or Remote (US/Canada)
At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure.
Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users.
Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development.
We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you.
APPLYING TO RENDER
We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team.
We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.
Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.
ABOUT THE ROLE
We're looking for a Senior/Staff Data Scientist to join our growing Data team and serve as a strategic analytics partner across Render. As we scale, we're tackling increasingly complex questions across our product, customers, and business, from how developers discover and adopt Render, to what drives engagement and retention, to how we prioritize investments and identify new opportunities for growth.
You'll partner with leaders and teams across Product, Growth, Go-to-Market, Finance, and other functions, focusing on some combination of data analytics, analytics engineering, machine learning, and experimentation based on your strengths, interests, and Render's highest-priority needs. You'll turn ambiguous questions into rigorous analysis, define how we measure success, and translate complex data into decisions and action.
As a Senior/Staff-level individual contributor, you'll also help set the standard for analytics at Render, shaping our measurement frameworks, analytical practices, and how teams across the company use data to make better decisions.
WHAT YOU’LL DO
- Serve as a strategic analytics partner. Work closely with leaders and cross-functional partners across Product, Engineering, Growth, Go-to-Market, Finance, and other teams to identify high-impact questions, frame decisions, and determine how success should be measured.
- Define meaningful metrics and measurement frameworks. Develop the KPIs and frameworks teams use to understand performance across areas such as acquisition, activation, adoption, engagement, retention, conversion, expansion, and customer outcomes.
- Turn data into strategy. Surface patterns across our users, customers, products, and business. Identify opportunities, diagnose friction, and help teams determine where to invest and what to prioritize.
- Shape our approach to experimentation and evaluation. Design and analyze experiments where appropriate, develop guardrail metrics and other methods for evaluating initiatives, and help teams choose the right analytical approach for the decision at hand.
- Build measurement into how we work. Partner with teams to define instrumentation and measurement plans early, ensuring new products, programs, and initiatives can be evaluated reliably after launch.
- Build trusted analytical foundations. Build and maintain dbt models, semantic and context layers in partnership with Analytics Engineering, transforming behavioral and business data into reliable datasets that support decision-making across Render.
- Raise the bar for analytics. Establish analytical best practices, improve how teams use data in decision-making, and mentor scientists and cross-functional partners on measurement, experimentation, and data literacy.
- Help shape the future of analytics at Render. Explore how AI-assisted tools can make analytics faster and more accessible while maintaining a high bar for accuracy, context, and analytical judgment.
WHAT WE’RE LOOKING FOR
- 7+ years of analytics experience, with a track record of shaping strategy and influencing decisions across complex or ambiguous problem spaces.
- Strong business and product judgment. You can take an ambiguous question, identify what really needs to be understood, and determine the right analytical approach to inform a decision.
- Experience defining and using metrics across some combination of Product, Growth, Go-to-Market, Finance, or other business domains, for example acquisition, activation, adoption, engagement, retention, conversion, expansion, or revenue.
- Strong SQL skills. Writing complex, efficient SQL and independently exploring large datasets is a core part of how you work.
- Experience using experimentation, statistical analysis, or other rigorous evaluation methods to understand impact, along with judgment about when each approach is appropriate.
- Experience with modern analytics tooling such as Metabase, Mixpanel, dbt, BigQuery, Segment, and Git.
- A track record of influencing cross-functional teams and senior leaders without direct authority. You're comfortable challenging assumptions, creating clarity from ambiguity, and driving alignment around what the data says.
- Excellent communication skills. You can turn complex analysis into a clear narrative, explain technical concepts to non-technical audiences, and build the relationships necessary to drive action.
- Experience using AI-assisted coding or analytics tools such as Codex, Cursor, or Claude Code to accelerate analysis, data modeling, instrumentation, or visualization.
NICE-TO-HAVES
- Expertise in statistical methods beyond traditional A/B testing, such as causal inference, cohort and survival analysis, or time-series analysis.
- Experience with developer-focused, product-led, sales-led, or usage-based businesses.
- Knowledge of cloud infrastructure, PaaS, developer tooling, or other technically complex products.
- Experience analyzing multi-product or multi-segment businesses and understanding behavior across interconnected customer journeys.
If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need.
BENEFITS
- 4 weeks of paid vacation.
- 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
- Long-term disability, life insurance, and 401K plans.
- 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
- Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
- Monthly cell phone and internet subsidy.
- Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
- Continuous learning benefits & related support.
This position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.
Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We encourage all who are interested to apply. We can't wait to hear from you!
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Location: Australia
What We Do:
Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.
Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.
Huntress now secures more than 6M endpoints and 16M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.
Reports to: Senior Manager, Security Operations Center
Location: Remote Australia
Compensation Range: $110,000 to $140,000 AUD base plus bonus and equity
What You’ll Do:
You’re a hands-on SOC Analyst who thrives on detecting and responding to cybercrime. You’ll triage Active Hands-On Keyboard intrusions, track attackers through networks, and help remove them before they achieve their objectives. You’ll contextualise endpoint telemetry, analyse logs, leverage forensic artifacts, and understand malware to uncover the full scope of an intrusion.
You give a $ht about protecting customers and improving how the team operates, taking ownership of investigations and acting on the information available. You bring Warrior Spirit to complex incidents, staying resilient and composed under pressure. You are Outcome-Obsessed, measuring your work by the threats contained, customers protected, and actionable remediation delivered. Alongside alert triage and intrusion response, you’ll support sales, collaborate with Product to shape Huntress’ MDR service and platform, and have opportunities to contribute across Incident Response, Security Operations, Threat Hunting, and Detection Engineering. We’ll also support you in sharing your work through blogs, conference talks, webinars, and research publications that build your personal brand and the broader security community.
You’ll need to be available to work one of the following shifts:
Western Australia: Monday to Friday, 8:00 am - 4:00 pm AWST
East Coast: Monday to Friday, 9:00 am - 5:00 pm AEST
East Coast: Tuesday to Friday, 8:00 am - 6:00 pm AEST
Responsibilities:
Triage, investigate, respond to, and remediate alerts generated by the Huntress platform.
Review EDR/SIEM telemetry, log sources, and forensic artifacts to determine the root cause of attacks where possible and provide the remediation needed to remove the threat.
Perform dynamic analysis of malware when required to extract indicators of compromise or determine a file’s malicious intent.
Contribute to and refine detection capabilities and queue hygiene through crafting and tuning signals to address emerging threats.
Investigate activity in Microsoft 365 and Google Workspace and deliver actionable remediation advice for compromised tenants.
Continue to grow your skills and knowledge through real-world intrusion data, paid training opportunities, and responsible use of AI tools to support research, summarise findings, and accelerate routine analysis while validating outputs.
Support customer success by assisting our SOC Support team with customer/partner escalations related to threat-related and SOC-relevant questions.
Help through partnering with Product and Engineering Teams to continue to evolve Human Led Agentic workflows
What You Bring To The Team:
You have 2+ years of experience in SOC, Incident Response, Managed Detection and Response, or Digital Forensics roles.
You have demonstrated experience with at least one of Windows, Linux, or macOS, including attack surfaces, malware analysis, and basic threat actor tools and techniques.
You understand common system administration skills and how threat actors abuse them to achieve their goals, including Active Directory, PowerShell, Group Policy, and local account creation.
You are familiar with the techniques and tactics in MITRE ATT&CK, including credential dumping, lateral movement, persistence mechanisms, and exfiltration techniques.
You have a working knowledge of core networking concepts, including common ports and protocols, NAT, public and private IP addresses, and VLANs.
You have a passion for forensics and enjoy digging into logs, processes, and artifacts to understand intrusions and outmaneuver attackers.
You communicate clearly in writing and verbally, simplify complex technical findings for diverse audiences, and demonstrate self-guided learning that keeps your skills current.
You use AI to work faster and smarter in day-to-day security analysis, applying sound judgment and validating its output before acting on it.
You enjoy working with a fun, supportive team, bring a genuine team-player mindset, and help deliver great outcomes with a smile, a laugh, and a dash of witty (but accurate) memes.
A desire to hold your manager accountable for delivering ice cream at the Australian Security Offsite.
What We Offer:
Fully remote work
At least one annual trip to the US for Summer Summit, with additional local events in Australia!
New starter home office set up reimbursement ($800 AUD)
12 weeks paid parental leave for both primary and secondary carers
Monthly digital allowance for personal phone and internet costs ($185 AUD)
Monthly home office tech stipend to upgrade or replace equipment ($40 AUD)
Subsidised private health insurance through our preferred provider
Stock options for
all
full-time employees
Access to the BetterUp platform for coaching, personal, and professional growth
Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.
We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.
We do discriminate against hackers who try to exploit businesses of all sizes.
Accommodations:
If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to
accommodations@huntresslabs.com
. Please note that non-accommodation requests to this inbox will not receive a response.
Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our
Candidate Privacy Notice
for more details on our practices and your data privacy rights.
#BI-Remote
Location: Rotterdam, Netherlands
An international B2B SaaS company is looking for a Senior Product Owner to lead one of its most strategic product domains – the integration platform connecting enterprise customer systems.
This is a hands-on Product role focused on enterprise integrations, APIs and platform capabilities rather than customer-facing features.
You'll own the product area end-to-end, working directly with customers, engineers and technology partners to design scalable integration solutions that automate complex operational workflows.
What you'll do
- Own the Integration & Platform product area from strategy through delivery.
- Define product vision, roadmap and priorities for enterprise integrations.
- Translate customer operational workflows into scalable integration logic.
- Design product requirements, user stories and acceptance criteria.
- Partner closely with engineering teams on API-first solutions.
- Drive integrations with ERP, HR, finance, scheduling and other enterprise systems.
- Work directly with enterprise customers to understand their processes and validate solutions.
- Coordinate with third-party software vendors and technology partners.
- Improve customer onboarding, automation and platform adoption.
- Define and measure product success through KPIs such as onboarding time, integration adoption, reduction of manual work, data quality and customer outcomes.
- Contribute to the evolution of AI-enabled workflows through APIs, webhooks and structured integrations.
Requirements
- 3+ years of experience as a Product Owner or Product Manager.
- Strong experience owning enterprise integrations, API products or platform capabilities in production.
- Hands-on understanding of REST APIs, webhooks and API-driven products.
- Ability to independently translate customer business processes into technical specifications.
- Experience with data mapping, workflow automation and enterprise integration patterns.
- Comfortable working directly with enterprise customers and technical stakeholders.
- Excellent English communication skills.
Nice to have
- Experience in B2B SaaS, TravelTech, FinTech or Enterprise Software.
- Experience integrating ERP, HR, finance or scheduling systems.
- Knowledge of iPaaS platforms such as MuleSoft, Boomi or Informatica.
- Exposure to AI-powered workflow automation or intelligent agents.
- Technical background in software engineering or integration engineering.
Benefits
- Ownership of a highly strategic product domain.
- Opportunity to shape a platform that directly impacts customer success.
- Close collaboration with international enterprise customers.
- High level of autonomy and product ownership.
- International product and engineering environment.
- Hybrid work model (3 days per week in the office).
Location
- Rotterdam, Netherlands (Hybrid)
- Candidates already based in the Netherlands are strongly preferred.
- Visa sponsorship is available for exceptional candidates willing to relocate.
Location: Mumbai, India
We Are?
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects.
For over 50 years, we've been energizing our clients across the world with unrivalled expertise, equipment, and technology that supports the entire asset life-cycle offshore and on land.
We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions.
Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline and subsea, process, and valves all designed to help our clients optimize performance, enhance reliability, and improve efficiency.
With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way.
The Role and Responsibilities
Job Purpose:
To manage and coordinate the complete lifecycle of assets and procurement processes within the Shared Services Centre, ensure accurate data management, compliance, and operational efficiency. The role focuses on maintaining asset master data, facilitating end-to-end P2P workflows, and supporting cross-functional collaboration for timely and cost-effective outcomes.
Responsibilities:
Asset Management:
Manage asset master data in NAV by creating/updating item cards, asset numbers, and maintaining essential records for mobilization, status, and allocation across global entities and jobs
Ensure timely and accurate updates of resource status and inventory; maintain standardized databases for all asset-related documents
Facilitate end-to-end asset lifecycle tracking, including Load Out Lists, rental and third-party asset updates and coordination with regional teams
Create, manage, and track Purchase Quotations (PQs) for hire and purchase of assets in Microsoft Dynamics NAV 2009 R2, ensuring full traceability from initiation to execution
Validate and update asset certificates in NAV, maintain job certification folders and registers, and ensure standardized document naming for maintenance records
Prepare and deliver weekly, fortnightly, monthly, and ad hoc reports
Procurement:
Ensure timely PQ creation, PO conversion, GRN posting, and necessary amendments
Follow up on open POs and Unposted Invoices to resolve discrepancies with AP team and requestors, thereby supporting accurate invoice processing and enabling timely payment by the finance team
Coordinate with regional and SSC teams to optimize procurement processes, resolve discrepancies, and maintain consistency across global operations
Maintain procurement records and prepare daily activity reports
Initiate and monitor supplier follow-ups for compliance documents, update NAV records for expiry tracking, and ensure proper documentation for audits
Prepare and deliver weekly, fortnightly, monthly, and ad hoc reports
Create and maintain SOPs for any new processes or changes in Asset Management and Procurement workflows, supporting operational efficiency and aligning with global standards and best practices
You Are
Anticipated Skills
Data-driven, detail-oriented, with good organizational capabilities
Strong analytical, problem-solving, decision-making, and critical thinking abilities, essential for asset lifecycle and procurement coordination
Communication and stakeholder management, effectively liaising with finance, operations, logistics
Comfortable under high-pressure and deadline-driven environments, with good adaptability and flexibility, and willingness to extend working hours when operational needs demand
Experience
Bachelor's degree in any stream with 2-3 years of relevant experience
Ability to effectively use Microsoft Word, Excel, Outlook, and PDF applications for reporting and documentation
Diversity & Inclusion
EnerMech is dedicated to fostering a diverse and inclusive organisation. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities. You will have good organisational and time management skills with the ability to meet deadlines, along with effective communication skills.
Location: United States
The Opportunity
Flosum is looking for a visionary Salesforce Technical Business Analyst who lives and breathes the Salesforce ecosystem and wants to shape the future of how the world's largest enterprises build, secure, and scale on Salesforce.
This is not a maintenance role. You will own the product roadmap for the only 100% Salesforce-native DevSecOps, Data Protection, and Security platform trusted by Fortune 100 companies, global brands like Hilton, Cargill, Barry Callebaut, Cushman & Wakefield, and AARP. You will work directly with the CEO and engineering leadership to define and ship products that create entirely new categories within the Salesforce ecosystem.
We are at an inflection point. AI-driven DevOps (powered by Agentforce), agent-aware governance, zero-trust security orchestration, and intelligent data lifecycle management are transforming the Salesforce landscape. We need a product leader who sees around corners, understands where this space is heading, and has the conviction and execution chops to get us there first.
About Flosum
Flosum is the only enterprise-grade DevOps, Data Backup & Archive, Trust Center, and Data Seeding platform built 100% native on the Salesforce platform. As a Salesforce Summit Partner and the only native solution certified by Salesforce, we operate within the Salesforce trust boundary, which means zero data exposure, no third-party cloud processing, and full compliance with Salesforce security standards.
Our customers are among the most demanding in the world: Fortune 500 enterprises in regulated industries (financial services, healthcare, government, life sciences) who require SOX compliance, zero-trust architecture, and audit-grade governance. We compete against Copado, Gearset, AutoRABIT, and Salto, and we win because our native architecture delivers security, speed, and extensibility that external tools simply cannot match.
We recently integrated Salesforce Agentforce into our platform, making Flosum the first and only Salesforce-native AI DevOps solution. This is just the beginning of what we plan to build.
What You Will Own
Product Vision & Strategy
Define and drive the multi-year product roadmap across Flosum's five product lines: DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps for Veeva.
Identify whitespace opportunities in the Salesforce ecosystem where Flosum can create new categories or capture market share from competitors.
Translate deep Salesforce platform knowledge (metadata architecture, deployment models, Agentforce, Data Cloud, multi-org environments) into product capabilities that enterprise customers will pay premium prices for.
Stay ahead of Salesforce's own product direction (three releases per year) and position Flosum to capitalize on every platform shift.
AI & Innovation
Lead the next wave of AI-powered DevOps capabilities built on Agentforce, including intelligent deployment agents, AI-driven code review, automated security scanning, and predictive release management.
Define how Flosum's extensibility platform enables customers to build custom AI-driven workflows within Salesforce's trust boundary.
Pioneer agent-aware governance: preparing Salesforce governance frameworks for autonomous systems and AI agents.
Customer & Market Insight
Engage directly with Fortune 500 customers and prospects to deeply understand their pain points around Salesforce development, security, compliance, and data management.
Translate complex enterprise requirements (SOX, zero-trust, multi-org, regulated industries) into elegant product solutions.
Partner with Sales and Customer Success to influence deal strategy, conduct product demos for strategic accounts, and close competitive evaluations.
Execution & Delivery
Write detailed product requirements, user stories, and acceptance criteria. You do the work, not just delegate it.
Partner with engineering to deliver on aggressive timelines. Own sprint planning, backlog prioritization, and release coordination.
Define and track product KPIs: adoption, activation, expansion, NPS, competitive win rates.
Requirements
Who You Are
We are looking for a missionary, not a mercenary. Someone who takes genuine ownership of outcomes, thinks independently, and is driven by a need to build something that matters, not just advance their career.
7+ years of product management experience in B2B SaaS, with at least 3 years focused on the Salesforce ecosystem or Salesforce-adjacent platforms.
Deep technical understanding of the Salesforce platform: metadata-driven architecture, deployment pipelines, sandboxes, packaging, security models, Apex, Lightning, and the ISV partner ecosystem.
Proven track record of shipping products that enterprise customers (Fortune 500, regulated industries) adopted and paid for. Not features; products.
Experience with DevOps, CI/CD, release management, or security/compliance tooling is strongly preferred.
You understand the competitive landscape: Copado, Gearset, AutoRABIT, Salto, and native Salesforce DX. You know where each is strong and where they are vulnerable.
Strong perspective on how AI/ML (especially Salesforce Agentforce, Einstein, Data Cloud) will reshape the Salesforce development and governance landscape.
Hands-on executor. You write PRDs, you talk to customers, you review wireframes, you sit in sprint reviews. You do not manage from a distance.
Exceptional communication skills. You can present a product vision to a C-suite audience and write a technical specification for an engineering team in the same day.
Intellectual curiosity and a bias toward action. When you see a problem, you solve it. When you don't know something, you go learn it.
What Will Make You Exceptional in This Role
You have experience building products in the Salesforce AppExchange ecosystem, ideally as an ISV or within a Salesforce-native product company.
You have worked at the intersection of DevOps and security/compliance in regulated industries.
You have led product-led growth initiatives within an enterprise product, designing self-serve onboarding, in-product conversion, and expansion mechanics.
You have a point of view on the future of AI in Salesforce DevOps and can articulate a 3-year vision for how autonomous agents will change how enterprises build on Salesforce.
You have experience going head-to-head against well-funded competitors and winning through product superiority rather than just marketing spend.
What We Expect in the First 12 Months
First 90 Days: Learn and Diagnose
Achieve deep fluency in Flosum's five product lines and their technical architecture.
Conduct 25+ customer and prospect interviews to build a firsthand understanding of enterprise pain points.
Complete a competitive audit with specific, actionable recommendations on where Flosum should invest to win.
Deliver your first product roadmap refresh with clear prioritization rationale.
Months 3-6: Ship and Win
Own and deliver at least one major product release that directly addresses a competitive gap or customer-requested capability.
Establish a product-led feedback loop between Sales, CS, and Engineering that accelerates deal velocity and reduces churn.
Define the next generation of Flosum's AI capabilities and present a detailed execution plan.
Months 6-12: Scale and Lead
Drive measurable improvement in competitive win rates against Copado and Gearset.
Launch at least one net-new product capability that opens a new revenue stream or market segment.
Establish Flosum as a thought leader in AI-driven Salesforce DevOps through content, speaking, and ecosystem engagement.
Benefits
Why Flosum
Category-defining opportunity: You will shape the future of how enterprises build on Salesforce. This is not incremental; it is transformational.
Direct CEO partnership: You will work shoulder-to-shoulder with a founder who is deeply technical, product-obsessed, and committed to building the best platform in the Salesforce ecosystem.
Fortune 100 customer base: Your product decisions will directly impact how the world's largest and most complex organizations operate.
AI inflection point: Agentforce and autonomous agents are rewriting the rules. Flosum is the first native platform to integrate these capabilities. You will define what comes next.
Missionary culture: We hire people who want to make a dent, not pad a resume. If you are looking for a place where your work matters and your ideas are heard, this is it.
Compensation & Benefits
Competitive base salary + performance bonus
Equity participation
Comprehensive benefits (health, dental, vision, 401k)
Hybrid flexibility (San Ramon, CA HQ) or remote for exceptional candidates
Direct access to Salesforce ecosystem events, conferences (Dreamforce, TrailblazerDX), and customer engagements
If you live in San Ramon, CA this can be a Hybrid position, but we're open to fully remote in other locations.
Location: Ukraine
The Opportunity
Flosum is looking for a visionary Salesforce Technical Business Analyst who lives and breathes the Salesforce ecosystem and wants to shape the future of how the world's largest enterprises build, secure, and scale on Salesforce.
This is not a maintenance role. You will own the product roadmap for the only 100% Salesforce-native DevSecOps, Data Protection, and Security platform trusted by Fortune 100 companies, global brands like Hilton, Cargill, Barry Callebaut, Cushman & Wakefield, and AARP. You will work directly with the CEO and engineering leadership to define and ship products that create entirely new categories within the Salesforce ecosystem.
We are at an inflection point. AI-driven DevOps (powered by Agentforce), agent-aware governance, zero-trust security orchestration, and intelligent data lifecycle management are transforming the Salesforce landscape. We need a product leader who sees around corners, understands where this space is heading, and has the conviction and execution chops to get us there first.
About Flosum
Flosum is the only enterprise-grade DevOps, Data Backup & Archive, Trust Center, and Data Seeding platform built 100% native on the Salesforce platform. As a Salesforce Summit Partner and the only native solution certified by Salesforce, we operate within the Salesforce trust boundary, which means zero data exposure, no third-party cloud processing, and full compliance with Salesforce security standards.
Our customers are among the most demanding in the world: Fortune 500 enterprises in regulated industries (financial services, healthcare, government, life sciences) who require SOX compliance, zero-trust architecture, and audit-grade governance. We compete against Copado, Gearset, AutoRABIT, and Salto, and we win because our native architecture delivers security, speed, and extensibility that external tools simply cannot match.
We recently integrated Salesforce Agentforce into our platform, making Flosum the first and only Salesforce-native AI DevOps solution. This is just the beginning of what we plan to build.
What You Will Own
Product Vision & Strategy
Define and drive the multi-year product roadmap across Flosum's five product lines: DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps for Veeva.
Identify whitespace opportunities in the Salesforce ecosystem where Flosum can create new categories or capture market share from competitors.
Translate deep Salesforce platform knowledge (metadata architecture, deployment models, Agentforce, Data Cloud, multi-org environments) into product capabilities that enterprise customers will pay premium prices for.
Stay ahead of Salesforce's own product direction (three releases per year) and position Flosum to capitalize on every platform shift.
AI & Innovation
Lead the next wave of AI-powered DevOps capabilities built on Agentforce, including intelligent deployment agents, AI-driven code review, automated security scanning, and predictive release management.
Define how Flosum's extensibility platform enables customers to build custom AI-driven workflows within Salesforce's trust boundary.
Pioneer agent-aware governance: preparing Salesforce governance frameworks for autonomous systems and AI agents.
Customer & Market Insight
Engage directly with Fortune 500 customers and prospects to deeply understand their pain points around Salesforce development, security, compliance, and data management.
Translate complex enterprise requirements (SOX, zero-trust, multi-org, regulated industries) into elegant product solutions.
Partner with Sales and Customer Success to influence deal strategy, conduct product demos for strategic accounts, and close competitive evaluations.
Execution & Delivery
Write detailed product requirements, user stories, and acceptance criteria. You do the work, not just delegate it.
Partner with engineering to deliver on aggressive timelines. Own sprint planning, backlog prioritization, and release coordination.
Define and track product KPIs: adoption, activation, expansion, NPS, competitive win rates.
Requirements
Who You Are
We are looking for a missionary, not a mercenary. Someone who takes genuine ownership of outcomes, thinks independently, and is driven by a need to build something that matters, not just advance their career.
7+ years of product management experience in B2B SaaS, with at least 3 years focused on the Salesforce ecosystem or Salesforce-adjacent platforms.
Deep technical understanding of the Salesforce platform: metadata-driven architecture, deployment pipelines, sandboxes, packaging, security models, Apex, Lightning, and the ISV partner ecosystem.
Proven track record of shipping products that enterprise customers (Fortune 500, regulated industries) adopted and paid for. Not features; products.
Experience with DevOps, CI/CD, release management, or security/compliance tooling is strongly preferred.
You understand the competitive landscape: Copado, Gearset, AutoRABIT, Salto, and native Salesforce DX. You know where each is strong and where they are vulnerable.
Strong perspective on how AI/ML (especially Salesforce Agentforce, Einstein, Data Cloud) will reshape the Salesforce development and governance landscape.
Hands-on executor. You write PRDs, you talk to customers, you review wireframes, you sit in sprint reviews. You do not manage from a distance.
Exceptional communication skills. You can present a product vision to a C-suite audience and write a technical specification for an engineering team in the same day.
Intellectual curiosity and a bias toward action. When you see a problem, you solve it. When you don't know something, you go learn it.
What Will Make You Exceptional in This Role
You have experience building products in the Salesforce AppExchange ecosystem, ideally as an ISV or within a Salesforce-native product company.
You have worked at the intersection of DevOps and security/compliance in regulated industries.
You have led product-led growth initiatives within an enterprise product, designing self-serve onboarding, in-product conversion, and expansion mechanics.
You have a point of view on the future of AI in Salesforce DevOps and can articulate a 3-year vision for how autonomous agents will change how enterprises build on Salesforce.
You have experience going head-to-head against well-funded competitors and winning through product superiority rather than just marketing spend.
What We Expect in the First 12 Months
First 90 Days: Learn and Diagnose
Achieve deep fluency in Flosum's five product lines and their technical architecture.
Conduct 25+ customer and prospect interviews to build a firsthand understanding of enterprise pain points.
Complete a competitive audit with specific, actionable recommendations on where Flosum should invest to win.
Deliver your first product roadmap refresh with clear prioritization rationale.
Months 3-6: Ship and Win
Own and deliver at least one major product release that directly addresses a competitive gap or customer-requested capability.
Establish a product-led feedback loop between Sales, CS, and Engineering that accelerates deal velocity and reduces churn.
Define the next generation of Flosum's AI capabilities and present a detailed execution plan.
Months 6-12: Scale and Lead
Drive measurable improvement in competitive win rates against Copado and Gearset.
Launch at least one net-new product capability that opens a new revenue stream or market segment.
Establish Flosum as a thought leader in AI-driven Salesforce DevOps through content, speaking, and ecosystem engagement.
Benefits
Why Flosum
Category-defining opportunity: You will shape the future of how enterprises build on Salesforce. This is not incremental; it is transformational.
Direct CEO partnership: You will work shoulder-to-shoulder with a founder who is deeply technical, product-obsessed, and committed to building the best platform in the Salesforce ecosystem.
Fortune 100 customer base: Your product decisions will directly impact how the world's largest and most complex organizations operate.
AI inflection point: Agentforce and autonomous agents are rewriting the rules. Flosum is the first native platform to integrate these capabilities. You will define what comes next.
Missionary culture: We hire people who want to make a dent, not pad a resume. If you are looking for a place where your work matters and your ideas are heard, this is it.
Compensation & Benefits
Competitive base salary + performance bonus
Equity participation
Comprehensive benefits (health, dental, vision, 401k)
Hybrid flexibility (San Ramon, CA HQ) or remote for exceptional candidates
Direct access to Salesforce ecosystem events, conferences (Dreamforce, TrailblazerDX), and customer engagements
If you live in San Ramon, CA this can be a Hybrid position, but we're open to fully remote in other locations.
Location: United States Remote
Workplace: Remote
ABOUT THE TEAM
You’ll join Mural’s global Revenue team as the leader of our strategy, operations, systems, and enablement functions. In this role, you will guide a high-impact team where cross-functional partnership and operational excellence are central to our growth. Working closely with Sales, Marketing, Customer Success, and Finance, you will deliver strategic insights, streamlined processes, operational excellence, and effective enablement programs that empower our teams and drive outstanding results for our customers. We foster a culture of accountability, innovation, and continuous improvement—making a meaningful impact on Mural’s success.
YOUR MISSION
You will architect and lead Mural’s revenue strategy, revenue operations, GTM systems, and sales enablement functions to accelerate business performance and growth. Reporting directly to the Chief Revenue Officer, you will serve as a strategic thought partner—proactively identifying opportunities, solving challenges, and translating company priorities into scalable revenue-driving initiatives. You will drive alignment across GTM teams, oversee operational excellence, and build enablement programs that boost seller effectiveness.
WHAT YOU'LL DO
- Develop and execute holistic revenue strategies, unifying GTM planning, sales enablement, and operational priorities to achieve ambitious growth targets.
- Serve as a proactive strategic partner to the CRO and GTM leadership team, helping translate vision into execution.
- Direct and coach the Revenue Operations team, overseeing performance analysis, process optimization, and the rollout of new systems and initiatives.
- Lead the sales enablement function, driving programs that increase seller productivity, skill growth, and customer engagement.
- Direct and coach the GTM Systems team, overseeing system strategy, administration, optimization, and the rollout of new tools and capabilities.
- Partner cross-functionally with Sales, Marketing, Customer Success, Product, and Finance to ensure strategic alignment and operational excellence.
- Deliver executive-level reporting, business reviews, and actionable insights to CRO and senior leadership.
- Foster a high-performing, collaborative team culture; empower direct reports to innovate, experiment, and drive measurable results.
- Balance high-level strategic thinking with a bias for execution—rolling up your sleeves when needed to turn plans into outcomes.
WHAT YOU'LL BRING
- 10+ years of experience in revenue strategy and operations, with proven ability to build and scale teams.
- Background in SaaS or technology industries; experience with both scaling and mature organizations preferred.
- Strong expertise in GTM strategy, revenue planning, and operational execution.
- Track record of optimizing sales processes, implementing new systems, and improving performance.
- Skilled in financial planning, forecasting, and analyzing sales performance metrics.
- Effective communicator with advanced analytical, coaching, and change management abilities; adept at facilitation and driving alignment.
- Proficient in leveraging AI-driven tools and data to inform strategy and enhance operational efficiency.
- Results-driven, with a passion for innovation, team development, and continuous improvement.
EQUAL OPPORTUNITY
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
The Opportunity:
Make a difference.
Are you looking for something new in your career? Enjoy a challenge? Love to innovate and learn? This is an exciting opportunity to join a technology startup in a high growth phase. Our Enterprise Solutions Engineering team are our in-house, customer-facing product experts. The Enterprise SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Enterprise SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams.
What You’ll Be Doing:
Join as an early member of a high growth team working together to solve technical and customer problems the right way
Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
Deliver product and technical presentations to potential and existing customers
Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
Drive product conversations based on need and problems learned during customer interactions
Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material
What Makes You a Great Fit:
Ideally located on the West Coast
5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running.
We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership
We are a remote-first company so you would need to learn to work and collaborate with an international team
You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
You will love solving technical challenges and thrive on bringing creative solutions to our customers
You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!
You are self-motivated, initiative, creative, and maybe you’ve already done a brave thing or two in your life!
Compensation & Rewards:
In the United States the OTE (On-Target Earnings) compensation range for this role is $204,000 - $254,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Lehi, Utah
Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.
Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.
Grow With Us
We're looking for a Senior Customer Success Manager who can combine analytical thinking with strong customer relationships. You'll own the full customer lifecycle: from successful adoption and value realization through renewal and expansion opportunities. You should think strategically about what your customers need, use data to solve their problems, and own outcomes for your portfolio.
This is a full-time role based in Lehi with a hybrid work setup.
Day in the Life
Customer Success & Problem Solving (40%)
Become an expert in Workstream and your customers' business
Build deep understanding of how they manage hourly workforces, multi-location operations, and franchisee adoption
Own a portfolio of enterprise customers and build trusted relationships with key stakeholders
Use product usage data, customer activity, and financial signals to figure out what's working
Leverage CSM tools (Gainsight, Churn Zero, Totango, or similar) to get visibility into account health, adoption, and risk
When customers have complex challenges, identify them and work with Product, Support, and Sales to solve them
Run customer training, build content that helps them learn, and set them up to self-serve adoption where possible
Keep accurate account records and notes
Renewal & Retention (35%)
Own renewal conversations and drive renewal outcomes for your portfolio
Get ahead of at-risk accounts and develop recovery strategies based on understanding why customers churn
Use customer data and CSM tools to surface renewal timing and risk signals
Be the customer's voice internally. Push for features, process changes, and decisions that protect retention
Growth & Expansion Pipeline (15%)
Surface expansion opportunities and generate CSQLs for Sales through discovery and account analysis
Look at customer usage patterns and business fit to identify where Workstream can solve new problems
Partner with Sales to brief them on expansion readiness
Introduce customers to new features as it makes sense for their needs
Feedback & Insights (10%)
Share what you're seeing across your portfolio. Which segments stick around? What actually drives churn? What does healthy adoption look like?
Give the internal team feedback on product gaps, where training breaks down, and process improvements
Use the renewal forecast to figure out where to focus your energy and effort
Key Metrics You Will Be Measured On
Renewal rate and NRR for your portfolio
Customer retention and churn
Customer engagement and health
CSQLs generated for Sales
Product adoption and usage
Who You Are
4–6 years in Customer Success, Account Management, or similar work where you've owned customer outcomes. You've managed a portfolio, built relationships, and moved the needle. Experience closing renewals is helpful.
You're analytical and strategic. You read customer data and understand what it means. You can look at a health scorecard and know what to do. You notice patterns: which segments are resilient, what kills adoption, where expansion lives.
You're good at discovery. You ask questions that matter, listen, and actually understand what your customers are trying to accomplish. You naturally uncover renewal risk, expansion signals, and feature requests.
You can handle complexity and ambiguity. You manage enterprise customers with real nuance - multi-location operators, franchisees, corporate partners. You know when to escalate, when to fix it yourself, when to loop in Product.
You're a clear communicator. You can explain complicated concepts in simple terms to customers and internally. Your account summaries and feedback are actually useful to the team.
You're organized and detail-oriented. You keep your accounts clean, track next steps, and follow through. You're comfortable with dashboards and CSM tools.
Nice To Have
Experience with payroll, HR tech, QSR, or franchising
You've used CSM platforms like Gainsight, Totango, Churn Zero, or Intercom
You've worked at a startup or high-growth company
Background in renewals, contracts, or account management
You've managed multi-location or franchisee operations
What We Offer
A mission-driven and value-based company dedicated to empowering deskless workers and local businesses
An early employee opportunity at a Series B hyper-growth startup; work with the founding team and industry veterans to accelerate your career
Competitive salary and equity
Comprehensive health coverage: Medical, dental, and vision plans, with 100% employer-paid employee-only coverage available on select plans. Dependent coverage options vary by health plan.
In-office amenities and stocked kitchen
401K Plan
Flexible PTO
Salary Range
In compliance with the California Pay Transparency Law, the base salary range for this role in Utah is $80,000-$105,000 + target bonus. When determining a candidate’s compensation, we consider a number of factors, including skill set, experience, job scope, and current market data.
Know More About Workstream
https://www.workstream.us/blog/funding-series-b
https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/
https://techbuzz.news/buzzworthy-august-27-2021/
Additional Information
Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to the full inclusion of all qualified individuals.
Location: SF or Remote (US/Canada)
At Render, we’re building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. Our mission is to eliminate the tradeoff between the power of hyperscalers and the simplicity of developer-friendly platforms—so teams can ship fast, scale reliably, and focus on their product, not infrastructure.
Unlike complex hyperscalers or ephemeral edge/serverless solutions, Render offers a developer-first experience with persistent compute, dynamic autoscaling, built-in orchestration, and observability, allowing teams to launch, scale, and manage real-world applications without writing infrastructure code or managing servers. Whether you're building LLM-powered applications, scalable SaaS products, or async processing pipelines, Render empowers teams to move fast and scale confidently from MVP to millions of users.
Our platform is trusted by over 7 million developers worldwide and continues to grow rapidly. In February 2026, we raised an additional $100M in Series C financing, bringing our total funding to $260M, to accelerate our vision of making cloud infrastructure both powerful and intuitive—designed for the speed of modern AI development.
We’re a diverse and talented team that values craft, velocity, and user experience. If you’re excited to help shape the future of the intelligent cloud and empower developers everywhere, we’d love to hear from you.
APPLYING TO RENDER
We're seeking candidates who possess high integrity, humility, and an insatiable drive to learn. Through reasoned discussions and continuous feedback, we strive to improve both individually and collectively. We foster an environment of mutual trust and respect, empowering effective debate to achieve the best outcomes for our customers and team.
We especially encourage members of underrepresented groups in the tech community to apply and understand that not all successful candidates will meet each requirement listed.
Our interview process is unique to each role, and we value the candidate experience just as much as our customer experience. We hope your conversations with us reflect a thoughtful process that is illuminative, enjoyable, and respectful of your time.
ABOUT THE ROLE
We're looking for a Senior/Staff Analytics Engineer to join our growing Data team and lead the evolution of our Analytics Engineering platform. As Render scales, you'll build the foundations that turn raw data into trusted, reusable models for analytics, executive reporting, and AI-assisted decision-making.
In this role, you'll partner closely with analysts, scientists, data engineers, and teams across Product, Engineering, Growth, Go-to-Market, Finance, and other business functions. Analysts and scientists will bring domain expertise and own business logic within their areas; you'll own the technical architecture, modeling standards, and engineering practices that help that work scale reliably.
As a Senior/Staff-level individual contributor, you'll set the technical direction for Analytics Engineering at Render—strengthening data quality, improving the developer experience, and building semantic and context layers that make data easier to discover and use. You'll help teams move faster with consistent metrics and maintainable models they can trust.
WHAT YOU'LL DO
- Own our Analytics Engineering architecture. Guide the long-term evolution of Render’s Analytics Engineering platform, strengthening foundational models so our data remains trusted, scalable, and ready for AI-assisted analytics.
- Build trusted, reusable data models. Design, build, and maintain governed dbt models that serve as authoritative sources for business-critical metrics across Product, Engineering, Growth, Go-to-Market, Finance, and other teams.
- Establish engineering standards. Define and improve practices for data modeling, testing, documentation, version control, CI/CD, and code review. Review high-impact dbt changes and reduce technical debt across the analytics codebase.
- Enable self-service and AI-assisted analytics. Design and maintain semantic and context layers that make metrics consistent, data discoverable, and analysis reliable for both people and AI tools.
- Partner closely with analysts and scientists. Help analysts and scientists translate domain-specific business logic into scalable, maintainable warehouse models, moving shared logic out of individual reports and dashboards and into governed datasets.
- Improve reliability and efficiency. Partner with Data Engineering to strengthen source data quality, warehouse architecture, and BigQuery performance and cost efficiency.
- Raise the bar for Analytics Engineering. Mentor analysts, scientists, and analytics engineers on dbt development, dimensional modeling, and engineering best practices, and help teams adopt shared standards.
WHAT WE'RE LOOKING FOR
- 7+ years of experience in Analytics Engineering, Data Engineering, or a related technical field, including at least 3 years of hands-on experience running dbt in production.
- Expert-level SQL skills and a track record of designing and owning scalable Kimball dimensional models.
- Deep expertise in modern Analytics Engineering practices, including Git, testing, CI/CD, documentation, data contracts, lineage, and governance.
- Experience building semantic and context layers, trusted metrics, and warehouse architectures that support self-service analytics for humans and AI agents across multiple business domains.
- Strong understanding of modern cloud data warehouse architecture, performance optimization, and cost efficiency, with experience in platforms such as BigQuery, Databricks, or Snowflake.
- A track record of establishing technical standards, influencing engineering practices without formal authority, and improving reliability while reducing technical debt.
- Proven ability to partner closely with analysts, scientists, and business stakeholders to translate requirements into scalable, maintainable data models.
- Excellent communication skills. You can explain complex technical concepts and tradeoffs to technical and non-technical audiences and build alignment across teams.
- Experience building data models that connect product usage, acquisition, CRM, and financial data across the customer lifecycle.
- Experience using AI-assisted coding or analytics tools such as Codex, Cursor, or Claude Code to accelerate data modeling, testing, documentation, or exploration.
NICE-TO-HAVES
- Hands-on experience with Render’s analytics stack, including BigQuery, Segment, dbt, and analytics tools such as Metabase or Mixpanel.
- Experience with developer-focused, product-led, sales-led, or usage-based businesses.
- Knowledge of cloud infrastructure, PaaS, developer tooling, or other technically complex products.
If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need.
BENEFITS
- 4 weeks of paid vacation.
- 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return.
- Long-term disability, life insurance, and 401K plans.
- 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well.
- Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.
- Monthly cell phone and internet subsidy.
- Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders.
- Continuous learning benefits & related support.
This position is generally not eligible for new visa sponsorship. At Render's discretion, the business may sponsor existing visa transfers. Applicants who require sponsorship must receive business authorization.
Render is an equal-opportunity employer. We know that employing a team rich in diverse thoughts, experiences, and opinions allows our employees, product, and community to flourish. We make all employment decisions including hiring, evaluation, termination, promotional, and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We encourage all who are interested to apply. We can't wait to hear from you!
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Role Overview
ITI Digital is seeking a Client Success Manager to serve as the primary relationship manager for a diverse portfolio of clients across their DXP platform and managed destination websites. The portfolio includes Destination Management Organizations (DMOs), regional tourism boards, Chambers of Commerce, parks & recreation departments, government agencies, and economic development organizations. A background working with or for these types of organizations is central to this role.
This is an active, day-to-day account management position. The Client Success Manager personally conducts onboarding calls, manages ongoing client engagements, monitors product adoption, and leads the renewal process. The role owns a defined core book of accounts directly and provides day-to-day direction to a small team of Client Success Specialists across the team's combined account portfolio. The role also contributes to process refinement and serves as an internal representative of client needs in product and strategy discussions. This is a hands-on, collaborative role rather than a removed management position.
Preferred Background
The ideal candidate brings direct familiarity with the organizations ITI Digital serves, along with an understanding of the digital tools that support them. Relevant experience may include:
— Experience within a Destination Management or Marketing Organization (DMO), government agency, or economic development organization in a marketing, digital, or partnership capacity
— Experience selling marketing services, digital platforms, or SaaS solutions to destinations, tourism boards, parks & recreation departments, government agencies, or economic development organizations from an agency or vendor perspective
— Familiarity with co-op programs, visitor guide campaigns, itinerary tools, virtual visitor centers, or digital engagement platforms used by public-sector or destination marketing organizations
— Understanding of the operational environment of public-sector and quasi-public organizations, including board reporting cycles, grant-funded budgets, fiscal year planning, and multi-stakeholder decision-making processes
— Ability to translate understanding of these organizations into thoughtful, consultative account management
Key Responsibilities
1. Sales-to-CS Handoff & CRM Stewardship
— Maintain CRM company and deal records up-to-date with client information; flag gaps and align with Sales as needed
— Manage client management platform configuration, including lifecycle stages, health scores, and onboarding playbooks
— Lead periodic reviews of client management platform database to ensure accuracy, clean segmentation, and up-to-date client records
— Serve as primary CS point of contact for platform questions, configuration updates, and vendor best practices
2. New Client Onboarding Ownership
— Conduct welcome calls and kickoff meetings, establishing meaningful rapport with clients
— Clarify package scope, delivery timelines, and client-side resource commitments
— Coordinate with Implementation and Technical Support specialists to track milestone completion; escalate blockers proactively
— Provide product demonstrations tailored to client use cases
— Deliver formal end-of-onboarding notification and satisfaction survey; document lessons learned for playbook improvement
3. Subscription Engagement & Product Adoption Strategy & Support
— Maintain direct ownership of an assigned core book spanning DMOs, government agencies, Parks & Recreation departments, and economic development organizations
— Conduct regular check-in cadences calibrated to client tier and account health
— Connect product features to client outcomes including visitor center engagement metrics, grant reporting requirements, economic development KPIs, and co-op partner ROI
— Identify expansion opportunities within existing accounts and hand off to Sales
— Identify accounts showing signs of declining usage or key contact changes and respond with education or outreach
— Share relevant case studies, benchmark data, and best practices
— Serve as internal advocate for clients during product development discussions
4. Client Health Monitoring & Risk Management
— Maintain health scores using usage data, survey results, support ticket patterns, and relationship signals
— Conduct structured health-check conversations at defined intervals
— Deploy satisfaction survey campaigns at key subscription milestones; analyze results and close feedback loop
— Classify at-risk accounts on early indicators and maintain documented save plans
— Log client-reported technical issues and escalate for triage and engineering assignment
— Escalate at-risk accounts to leadership with situation summary and recommended course of action
5. Renewal Management
— Maintain current, accurate renewal pipeline with visibility into contract end dates
— Initiate renewal conversations well in advance; identify and address concerns early
— Apply approved concession parameters for renewal negotiations; escalate offers outside boundaries
— Prepare renewal contracts; track signature status and follow up
— Escalate contract, pricing, or invoicing concerns to leadership with full account context
6. Team Collaboration, Coaching & Continuous Improvement
— Provide day-to-day direction and support to Client Success Specialists
— Serve as resource for Specialists in complex client situations
— Partner with Implementation, Technical Support, and internal teams to resolve client issues
— Contribute to development and refinement of onboarding and adoption playbooks
— Contribute sector knowledge to internal conversations regarding product roadmap, marketing, and sales positioning
— Uphold consistent standards in client communication, documentation, and CRM data management
Ideal Candidate Profile
— Dependable, consistently reliable in following through on commitments
— Collaborative, willing to share knowledge and provide informal guidance
— Consultative, approaches client relationships with careful listening and thoughtful problem-solving
— Sector-fluent, familiar with operational and planning cycles of DMOs, government agencies, and economic development organizations
— Tech-curious, interested in SaaS and digital platforms
— Detail-oriented, attentive to accuracy and thoroughness in CRM management, milestone tracking, and contract administration
— Adaptable, comfortable navigating shifting priorities
— Autonomous, able to exercise sound independent judgment
— Composed under pressure, maintains professionalism in fast-paced environment
Position Details
— Location: Fully remote — US Eastern Time Zone (8 AM – 5 PM ET). Candidates in US Eastern or Central Time Zone preferred
— Work Schedule: Full-time exempt, standard hours 8:00 am–5:00 pm EST, minimum 40 hours per week
— Employment Type: Contract-to-hire 1099 with 90-day evaluation, converts to Full-Time W2 with benefits
— Compensation: Commensurate with experience
— Reports To: VP, Digital Strategy
— Platform Communication/Systems: Slack, Zoom, Google Meet, CRM/project management tools such as Vitally CS, HubSpot, Asana, JIRA, Freshdesk
Location: UNITED STATES - Remote, EMEA - Remote, CANADA - Remote, LATAM - Remote
Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role.
Money is moving onto the internet, and the shift has a name:
Open Money.
This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own. Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day.
About the team
MetaMask's design team is working to establish MetaMask as the premier wallet in fintech, elevating the craft of design and leading the industry as the next phase of decentralized finance unfolds. Our focus is reducing friction while preserving user trust, so more people can safely explore the world of Web3.
Prediction markets are one of the most exciting areas in consumer finance right now, sitting at the intersection of trading, sports, news, culture, and real world events. This is a big growth area for MetaMask, and we're looking for a Lead Product Designer to help shape where it goes next. This is a chance to take real ownership of the end-to-end Prediction Markets experience inside one of the most widely used products in web3 — helping define how people discover markets, understand what's happening, trade, manage positions, and come back as events unfold. The product is still evolving, so much of the experience is still there to be defined, and that's a big part of what makes this role interesting: we're not looking for someone to polish a finished product, we want someone who wants to help shape it. You'll work closely with Product and Engineering, have a strong voice in what we build, and take ideas from early thinking through to something real in the hands of users.
What you’ll do
Own the Prediction Markets experience from early thinking through launch and iteration.
Define how users discover markets, understand them, trade and manage their positions.
Make complex ideas like probabilities, liquidity and market mechanics feel clear and easy to understand.
Work closely with Product and Engineering to shape what we build, not just how it looks.
Prototype quickly using AI to explore ideas and get to stronger solutions faster.
Set a high bar for visual and interaction design, and use research and data to keep improving the product.
Would be great if you brought this to the role
5+ years of product design experience with a strong portfolio of shipped consumer products.
You have a proven track record of delivering impactful, customer-centric designs that solve complex problems and drive commercial outcomes.
Exceptional visual and interaction design craft, with strong product instincts and attention to detail.
Experience taking complex or ambiguous problems from early ideas through to shipped experiences.
Comfortable using AI, code and modern design tools to explore, iterate and build quickly.
High ownership, strong communication and the confidence to push work forward without waiting for a perfectly defined brief.
Someone who genuinely loves sports and understands how fans follow teams, leagues, games and major sporting events.
Bonus points
Experience in trading, investing, fintech, sports, betting, marketplaces or other high frequency consumer products.
An interest in prediction markets and where the category could go.
Experience working with market data, probabilities, charts or financial positions.
Experience designing discovery, feeds, ranking or personalised content.
Experience with crypto or web3, although deep crypto knowledge is not required.
Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role
.
The salary range listed for this role applies to US-based candidates only. Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range.
US pay range (not including bonus, equity or other benefits)
$125,000
—
$195,000 USD
In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3.
MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.
MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page.
MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI.
It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.
Location: England; Portugal; Spain; Italy; Ireland; Germany
Workplace: Remote
ABOUT DOCKER
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
_______________________________________________________________________
We're looking for a Staff Sales Engineer who's energized by solving hard, emerging problems at the intersection of AI, security, and software delivery. You will act as a trusted technical advisor and champion owner, partnering closely with Account Executives, Post Sales, and Product teams to drive measurable business and technical value through:
- Technical Selling and Deal Shaping
- AI Governance and Security Thought leadership
- Technical Champion Ownership and Thought Leadership
- Customer and Internal Advocacy
- Competitive and Strategic Selling
This role suits people who like translating deep technical complexity into business clarity, who are comfortable being one of the first to help define a category, and who bring varied backgrounds and ways of thinking to how we solve customer problems.
As a Staff Sales Engineer, you will be reporting to the Solutions Engineering leadership team and operate at the intersection of technical depth, business acumen, and competitive selling discipline.
RESPONSIBILITIES
Technical Selling and Deal Shaping
Lead deep technical discovery across Platform Engineering, DevOps, Security, and AI/ML teams to understand:
- AI governance requirements for agentic development (shadow AI, ungoverned MCP tools, agents holding real developer credentials)
- Software supply chain risk posture
- Regulatory and compliance drivers (e.g., EU AI Act, NIST AI Risk Management Framework)
- Secure development lifecycle requirements
Shape technical requirements early in the sales cycle to align customer outcomes with Docker's differentiated value in AI governance, container security, and software supply chain integrity.
Design, position, and execute structured PoCs/PoVs focused on:
- Sandbox, network, and MCP tool policy enforcement
- Image and artifact integrity (Docker Hardened Images, SLSA Build Level 3 provenance, verifiable SBOMs)
- Software supply chain visibility
- Agent and MCP tool governance controls
- Secure build pipelines
Define clear success criteria, evaluation frameworks, and executive-ready value summaries.
Influence decision-making through demos, workshops, architecture reviews, and technical executive briefings.
Translate complex AI security and governance capabilities into clear business value narratives for CISOs, Heads of Platform Engineering, and AI leaders.
AI Governance and Security Thought Leadership
Establish credibility as a trusted advisor on:
- Responsible AI development practices
- Secure AI model lifecycle management
- Software supply chain integrity (SLSA provenance, SBOMs, verified base images)
- Container and artifact security
- DevSecOps best practices
Guide customers in implementing governance controls across AI-enabled SDLC workflows.
Provide architectural guidance for:
- Agentic AI development environments and runtime isolation (sandboxing)
- Policy-as-code enforcement across agents, tools, and machines
- MCP tool governance and allow-listing
- Identity and access governance for AI workloads (IdP-based role and policy assignment)
- Audit, logging, and SIEM visibility for agent activity
Act as a subject matter expert on secure software supply chain and AI security trends in customer-facing engagements.
Technical Champion Ownership and Thought Leadership
- Build, own, and expand relationships with technical champions across Security, DevOps, Platform, and AI teams.
- Establish credibility as a trusted advisor through technical thought leadership, architectural guidance, and industry best practices.
- Leverage champion relationships to influence broader buying groups, shape requirements, and uncover cross-sell and expansion opportunities.
- Maintain engagement beyond the initial sale, ensuring outcomes are realized and leveraging insights to support future sales motions.
Customer and Internal Advocacy
- Advocate for customer needs with Product and Engineering, providing clear, actionable feedback informed by field experience.
- Coordinate with Post Sales and Support resources to ensure continuity across the customer lifecycle.
- Develop reusable technical assets (workshops, demos, reference architectures, enablement content) to scale impact across accounts.
Competitive and Strategic Selling
- Actively support competitive sales motions by identifying differentiation and influencing evaluation criteria throughout the sales cycle.
- Partner with Sales to develop technical win strategies for strategic and competitive accounts.
QUALIFICATIONS
We know strong candidates come from a range of paths, and that confidence gaps keep some excellent candidates from applying to roles like this. If you meet most of what's below and are excited about the rest, please apply.
- Experience as a Sales Engineer, Solutions Engineer, or Solutions Architect in complex enterprise sales.
- Strong experience running competitive PoCs/PoVs with clearly defined success and exit criteria.
- Ability to engage credibly with senior technical and business stakeholders, including security and platform leadership.
- Solid understanding of cloud platforms (AWS, Azure, GCP), containers, DevOps, and modern application architectures.
- Experience with Docker, container ecosystems, or adjacent technologies strongly preferred.
- Development, agentic AI development, software development lifecycle, and/or software supply chain experience strongly preferred.
- Familiarity with AI governance, secure software supply chain (SLSA, SBOMs), MCP or agentic tooling, and DevSecOps practices strongly preferred.
- Must be fluent in English.
- Excellent communication, influence, and stakeholder management skills.
- Willingness to travel to customer sites up to 25%.
WHAT TO EXPECT
FIRST 30 DAYS
- You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program working with an onboarding peer.
- You will learn how to navigate award-winning sales tools such as Salesforce, Opine, Sigma, and Docker.
- You will actively engage with senior stakeholders and manage relationships with clients.
- You will work closely with your peers and partner with SEs to develop strategies to advocate for our customers.
- At the end of your first month, you will have a proficient grasp of the tools and activities necessary to be successful in your role.
FIRST 60 DAYS
- You will be laser-focused on supporting the sales teams during your second month.
- You will have connected with all of your team members.
- You will gain in-depth knowledge of Docker's products and how they impact our customers.
- You will have an advanced understanding of tools, activities, and best practices to be successful in your role.
FIRST 90 DAYS
- In month three, you will be confident in your craft and ready to immerse yourself fully in our customers' business needs.
- You will continue efforts to improve messaging, processes, and activities.
- You will educate our clients about our product roadmap and undertake product training for users.
- You will be ready to operate independently at full speed.
Docker does not offer visa sponsorship for this role.
Compensation & Equity
EU: €141,400– €202,000 OTE + equity
______________________________________________________________________
POSTING INFORMATION
- Open vacancy: This posting is for an existing open role.
- AI in hiring: Docker may use AI-assisted tools during our recruiting process.
- Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.
______________________________________________________________________
PERKS & BENEFITS
- Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- Home office support – Set up your workspace for comfort and success.
- Technology stipend – Equivalent to US$100 net per month to help support your work.
- Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
- Parental leave – 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
- Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
- Docker swag – Because representing the whale never gets old.
Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.
#LI-REMOTE
Location: New York, NY; San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
Help build the operational foundation that powers Sierra's ecosystem—and the global community building the future of AI agents.
Sierra's ecosystem is growing rapidly. Customers, partners, and developers around the world are building on Sierra to create the next generation of AI-powered experiences. As that community grows, we're looking for an Ecosystem Operations Manager to help scale the programs, systems, and operations that enable it to thrive.
This is a high-impact, cross-functional role within Sierra's Partnerships & Ecosystems team. You'll help operate and improve Sierra University, partner enablement, developer relations, and builder community programs while strengthening the operational foundation that enables the ecosystem to scale.
Working closely with Product, Engineering, Marketing, GTM, Agent Development, and Partnerships, you'll improve processes, coordinate programs, and build the operational rigor that allows our ecosystem to grow efficiently.
We're looking for someone who enjoys bringing order to complexity—someone who can build scalable processes, execute high-impact programs, and continuously improve how we serve customers, partners, and builders.
WHAT YOU'LL DO
- Scale Sierra University by managing curriculum operations, certification programs, learner journeys, platform administration, and governance.
- Coordinate programs that grow Sierra's global builder community, creating opportunities for customers and partners to learn, connect, and succeed.
- Drive partner enablement operations in partnership with the Partnerships team, ensuring partners have the training, resources, and operational support they need to activate quickly.
- Create and maintain developer-facing resources—including documentation, tutorials, videos, and technical enablement materials—that help builders get the most from Sierra's platform.
- Plan and execute ecosystem events, including certification launches, builder summits, partner workshops, developer days, and community activations.
- Build and improve the operational systems, reporting, and processes that enable the Partnerships & Ecosystems team to scale efficiently.
- Partner across Product, Engineering, Marketing, GTM, Agent Development, and Partnerships to coordinate ecosystem initiatives and keep programs moving.
- Measure ecosystem health through certification adoption, partner activation, community engagement, content effectiveness, and customer feedback, and use those insights to continuously improve how Sierra serves builders and partners.
WHAT YOU'LL BRING
- 6–8+ years of experience in ecosystem operations, developer relations, community programs, partner enablement, program management, or a related function at an enterprise SaaS or developer platform company.
- Experience operating and scaling customer, partner, or developer programs.
- Experience creating developer-facing content, including documentation, tutorials, videos, or technical enablement materials.
- Fluent in modern AI tools and workflows, with hands-on experience leveraging AI to improve productivity and a strong understanding of how AI agents, LLMs, and developer tools are transforming the way software is built, shipped, and adopted.
- Excellent written and verbal communication skills, with experience producing both customer-facing content and executive-ready communications.
- Highly organized, execution-oriented, and energized by building scalable programs in fast-moving environments.
- Willingness to travel as needed to support Sierra University, partner enablement, ecosystem events, builder programs, and community engagement.
EVEN BETTER...
- Experience at companies with scaled developer ecosystems, learning platforms, or partner communities.
- Experience supporting both customer and partner audiences.
- Familiarity with learning management systems, community platforms, event operations, and modern content creation tools.
- Experience working with AI platforms, developer tools, or enterprise software ecosystems.
- Prior software development, solutions engineering, or technical implementation experience.
- Experience scaling global ecosystem programs in fast-growing environments with limited existing processes or playbooks.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
GitLab’s Enablement & AI organization helps revenue teams build the knowledge, skills, tools, and confidence they need to sell GitLab effectively and deliver better customer outcomes. The team partners across Sales, Customer Success, Solutions Architecture, Partnerships, Product, Marketing, and Operations to turn business priorities—including product launches, new GTM motions, and AI adoption—into scalable programs, practical content, training, onboarding, and accreditations. It’s a high-impact, cross-functional team focused on improving field productivity, strengthening customer-facing capabilities, and measuring enablement’s contribution to business growth.
This role supports GitLabs Public Sector team and reports to the Vice President, Enablement & AI. Candidates located in the DC Metro preferred but not required.
What You'll Do
Develop and lead the successful execution of sales enablement programs to ensure internal and external Public Sector (PubSec) customers and partners are equipped with content, resources, tools and training to effectively differentiate and sell the GitLab solution across Federal, State, Local, and Education (SLED) markets.
Partner with Public Sector field leadership to identify needs, build out plans, and tailor/deliver content, customized to the nuances of federal, state, local, and education buying environments and procurement cycles.
Scope and build new enablement content, including programs focused on product knowledge, skill development, onboarding, leadership development, and many other areas, specifically for the Public Sector business.
Collaborate with the enablement content and operations teams, along with other SMEs, to identify and develop core sales training and enablement curriculum customized for Public Sector, including compliance-specific content, for various internal and external audiences.
Ensure alignment of sales enablement activities with key internal and external events, such as new product releases, campaigns, and essential industry trade shows and conferences relevant to the Public Sector community.
Leverage Salesforce, Clari, Claude and other tools to deliver training to the Public Sector team and educate them on how to use specific tools in support of federal contracting and deal processes.
Develop sales training job aids, supporting materials, and assessments to enhance field effectiveness across the Public Sector, including Deal Desk and compliance-related guidance.
Measure and report on the effectiveness of sales enablement investments and the programs conducted, with attention to leading and lagging indicators tied to Public Sector business outcomes.
Determine opportunities for improving the sales learning experience and identify innovative techniques for delivery within a Public Sector context.
What You'll Bring
Demonstrated progressive experience in a SaaS or software sales enablement role, preferably with expertise in DevOps and/or Open Source, with required experience supporting Public Sector, Federal, or SLED go-to-market teams in a government or regulated industry context.
Working knowledge of Public Sector procurement, compliance, and contracting requirements (e.g., FedRAMP, DAP, air-gapped/on-prem deployment considerations, federal account routing).
Ability to continuously meet due dates and execute on projects with positive impact from stakeholders.
Experience building relationships with sales leaders and their teams within Public Sector or Federal organizations.
Working knowledge of sales training technology and methodologies; demonstrable experience with sales enablement concepts, practices, and procedures.
Relevant experience preparing, developing, and executing sales effectiveness strategies, tactics and action plans tailored to Public Sector buying cycles.
Ability to quickly understand technical concepts and explain them to audiences of varying technical expertise (sales team, customers, channel partners, and internal support partners).
Strong ability to interact and influence effectively with field sales professionals and management.
Exceptional written/verbal communication and presentation skills.
Team player with strong interpersonal skills, skilled at project and change management and cross-functional collaboration.
Ability to thrive in a fast-paced, unpredictable environment.
Ability to travel if needed for events such as team offsites or training.
How GitLab will support you
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental leave
Home office
support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$139,000
—
$220,000 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
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Location: Ukraine
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
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From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
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Privacy Policy
We're looking for Senior AI Engineers to design, build and run LLM-powered agents and AI features in production. You'll work across the full lifecycle: from scoping a use case with stakeholders, through architecture and development, to deployment, evaluation and ongoing improvement.
This is a hands-on role for engineers who think like product owners: you understand the business problem, define what success looks like in numbers, ship to real users, and own the result after launch.
Our stack: Python and TypeScript/Node.js, PostgreSQL, Kafka, Docker, GitHub Actions, AWS. We run multiple LLM providers (Anthropic, OpenAI, Google, AWS Bedrock and others) behind a shared LLM gateway, with MCP for tool access. We work AI-native: agentic coding tools are part of how engineering gets done here, and we provide official Anthropic Claude certification for our engineers.
As part of our team, your responsibilities in this role will include:
Design and build LLM agents and agentic workflows: tool use via MCP, structured outputs, retrieval (RAG), multi-step orchestration, human review steps where needed.
Build and maintain MCP servers and tool layers that give agents governed access to company data and systems.
Own quality and cost: evals and golden sets, per-agent telemetry (tokens, cost, latency, accuracy), prompt and model versioning, provider failover and model routing.
Ship through CI/CD like any other production service: tests and evals in the pipeline, containerized deploys, monitoring, rollbacks.
Contribute to shared platform pieces: the agent template, the LLM gateway, observability.
Work directly with business stakeholders to scope, prioritize and validate use cases. Push back when something doesn't need an agent.
Use AI coding tools daily. Claude Code is our default; deep experience with a comparable agentic tool also works. You drive the tool, verify its output and catch its mistakes.
Our ideal candidate possesses the following skills:
5+ years of software engineering experience, with production systems you've designed, shipped and supported.
Proven experience building LLM-based agents or agentic workflows that reached production with real users.
Hands-on experience with agent frameworks and SDKs: Claude Agent SDK, Claude Managed Agents, Pydantic AI, LangGraph or similar. You can also explain what you'd build without one.
Hands-on experience with MCP and RAG: you've built MCP servers or equivalent tool layers, and retrieval pipelines over real, messy data.
Experience with multiple LLM providers and with AWS Bedrock: model selection, routing, fallbacks, cost and rate-limit management.
Strong Python and SQL. Comfortable in TypeScript/Node.js.
Solid production engineering on AWS: Docker, CI/CD, testing, observability.
Product thinking and business focus: you start from the problem and its cost, define success in measurable terms, and own outcomes.
Daily use of agentic coding tools (Claude Code, Codex, Cursor or similar), with the judgment to verify what they produce.
Clear communication with technical and non-technical stakeholders, in English.
Nice to have:
LLM observability or gateway tooling (Langfuse, LiteLLM, OpenTelemetry for LLM traces or similar).
B2B contact and company data: enrichment, deduplication, matching.
Cloud operations or FinOps: monitoring, incident handling, cost management.
Event-driven or workflow-engine experience (Kafka, Temporal or similar).
Experience replacing no-code or workflow-tool automations with production code.
What we offer:
Fully remote work format;
A collaborative and creative environment that values initiative and experimentation;
Paid time off and sick leave;
Reduced working hours on Fridays during the summer;
Days-off on US national holidays + your birthday;
Schedule: 14 PM - 23 PM EEST (Kyiv time).
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seniorГеография найма не уточнена
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Mumbai, India; We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities
УдалённоUnited States; Hybrid flexibility (San Ramon, CA HQ) or remote for exceptional candidates
УдалённоUkraine; Hybrid flexibility (San Ramon, CA HQ) or remote for exceptional candidates
УдалённоseniorГеография найма не уточнена
seniorUnited States (Remote)
seniorГеография найма не уточнена
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leadПротиворечивые условия: Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role; Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range; UNITED STATES - Remote, EMEA - Remote, CANADA - Remote, LATAM - Remote
