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Location: Vladivostok Workplace: onsite ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com.   ABOUT YOU We are looking for a Backend Engineer at junior level to join our APAC Partnerships team in Vladivostok, working alongside our HQ Integration Management and Engineering teams. Your job is to make partnerships technically real: turning an inbound partnerships inquiry into a working integration, generating and serving the affiliate and referral links that Traffic Source Partners use, and making sure the traffic those links carry lands correctly in our Web Shops and is attributed all the way through to a purchase. You will write the backend that sits between a partner and our commerce platform — link generation, click and conversion tracking, attribution pass-through, postbacks, and the reporting endpoints that feed partner payouts. You will also build the internal tooling that lets the Partnerships and Customer Success teams onboard partners and reconcile payouts without hand-editing spreadsheets. This is an entry-level engineering role with genuine product surface area. Recent graduates and career-changers with a strong project portfolio are welcome. If you like small, well-scoped systems that other people depend on daily, and you want to learn commerce, attribution, and payments engineering from a team that runs it at global scale, we would love to hear from you. RESPONSIBILITIES Build partner integrations Build and maintain backend services that power Traffic Source partnerships: affiliate and referral link generation, click and conversion tracking, attribution parameter pass-through, server-to-server postbacks and webhooks, and partner-facing reporting endpoints. Take new partnerships inquiries from intake through to production — clarify the requirement with the Partnerships and BD teams, write the technical spec, implement, test, and deploy. Integrate affiliate links with Xsolla Web Shops so partner-driven traffic is tracked end to end and attributed correctly at checkout. Read a partner's API documentation and build against it; where a partner needs to build against us, document our side clearly and support their integration. Tooling & data Build internal tooling and scripts for partner onboarding, bulk link generation, performance data extraction, and payout reconciliation reporting used by the Customer Success and Partnerships teams. Investigate and resolve attribution and tracking discrepancies together with Analytics and Customer Success — missing conversions, duplicate events, broken parameters, timing mismatches. Add logging, metrics, and alerting so integration failures are caught by us rather than reported by a partner. Ways of working Write and maintain API documentation and integration guides for partners and internal stakeholders. Participate in code review, write tests, and work within existing CI/CD pipelines and Git workflows. Work with the HQ Engineering and Integration Management teams on standards and architecture; escalate design decisions early rather than working around them. Collaborate closely with the Partnerships Designer on the frontend surfaces your integrations power, and with Customer Success on the payout data your services produce. Track work in Jira and keep technical documentation current in Confluence. REQUIREMENTS 1–4 years of professional backend development experience, or a strong portfolio of personal, academic, or internship projects you can walk us through. Recent graduates are welcome. Working proficiency in at least one backend language — Go, PHP, Python, Node.js / TypeScript, or Java. Solid SQL and relational database fundamentals (schema design, joins, indexing basics). Good understanding of HTTP, REST APIs, JSON, webhooks, and API authentication (API keys, OAuth 2.0). Comfortable with Git and working in a code-review culture. Able to debug a problem you did not write — read logs, reproduce, isolate, and explain the cause. English sufficient for technical discussion and written documentation with HQ teams; Russian for day-to-day work in the Vladivostok office. Based in, or willing to relocate to, Vladivostok for an onsite role. NICE TO HAVE Exposure to affiliate or performance marketing technology: tracking pixels, S2S postbacks, click IDs and UTM parameters, last-click attribution, deduplication, or traffic-quality and fraud filtering. E-commerce, storefront, checkout, or payments integration experience. Frontend basics (JavaScript / TypeScript, React) — enough to work productively with the Partnerships Designer on shop and landing-page surfaces. Docker, CI/CD pipelines, and cloud platforms (GCP or AWS). Message queues, scheduled jobs, or data pipeline experience. Familiarity with analytics or BI tooling. Interest in the gaming industry, fintech, or high-load consumer platforms. BENEFITS We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play. Benefits   Convenient working tools: New Mac laptop and any other necessary equipment for your efficient work. Google Workspace, Atlassian, Jira, Slack   Professional growth: Paid professional training and attendance at specialized conferences Exchange of experience between employees within the company Opportunity for professional growth within the company and department Obtaining expertise in various areas and products of the company   More perks Possibility of flexibility working Access to the corporate library Health & dental insurance No dress code Comfortable and new office environment   The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Location: Vladivostok Workplace: onsite ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com.   ABOUT YOU We are looking for a Customer Success Manager at junior level to join our APAC Partnerships team in Vladivostok. You will work side by side with our HQ and APAC Customer Success Managers, supporting the day-to-day success of the Traffic Source Partners we onboard — affiliates, media partners, creator networks, and publishers who drive players to the web shops we operate for game developers. The centre of gravity of this role is account management operations, and in particular partner payouts:making sure every partner is set up correctly, that their performance data is accurate, that their payout is calculated, documented, approved and paid on time, and that any discrepancy is chased down and closed. It is detailed work that partners feel immediately — getting it right is how trust in the programme gets built. This is an entry-level position with real ownership from day one. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. If you are organised, comfortable with numbers, enjoy being the reliable person other teams can count on, and want to learn the commercial side of the games industry from the inside, we would love to hear from you. RESPONSIBILITIES Partner payouts & account operations (primary) Own the recurring payout cycle for onboarded Traffic Source Partners: collect and validate performance data, prepare payout calculations against agreed commercial terms (revenue share, CPA, fixed fee, bonuses), and submit them for approval. Work with Finance, Legal, and Partnerships to make sure each partner's invoicing, tax, and banking documentation is complete and current before payment. Investigate and resolve payout discrepancies — missing conversions, mismatched reporting periods, currency and FX questions, adjustments and clawbacks — and communicate the outcome clearly to the partner. Maintain accurate partner records: contacts, contract terms, payout schedules, tracking setup, and account status in CRM (Salesforce) and internal trackers. Produce recurring reporting: weekly partner status, monthly payout reconciliation, and inputs for quarterly business reviews. Customer success support Support the HQ and APAC CSM team on standard customer success duties across the partner portfolio — meeting preparation, follow-ups, action-item tracking, and documentation. Help onboard new Traffic Source Partners: account setup, documentation, tracking-link setup, first campaign, and first payout. Act as first-line responder for partner questions, escalating technical issues to Engineering and commercial questions to the account owner. Monitor partner performance dashboards and proactively flag anomalies — traffic drops, conversion drops, stalled integrations, unpaid balances — before they become escalations. Act as the voice of the partner internally, liaising with Product, Engineering, Design, BD, and Support so requests are delivered accurately and on time. Ways of working Coordinate across time zones with HQ, APAC Partnerships, and regional teams. Keep process documentation, decision logs, and onboarding notes current in Confluence; track work in Jira. Spot the repetitive parts of the payout and reporting process and propose ways to simplify or automate them. REQUIREMENTS 1–4 years of experience in customer success, account management, partner or affiliate operations, ad operations, finance operations, or a comparable client-facing or operational role. Fresh graduates with the right attitude are welcome. Fluent in English; you will work in English daily with HQ and APAC colleagues and partners. Strong numeracy and confident spreadsheet skills (Google Sheets / Excel: lookups, pivot tables, reconciliation). Exceptional attention to detail. This role touches money movement; accuracy matters more than speed. Highly organised and self-directed — able to run a recurring process on a calendar without being chased. Clear written communicator, able to explain a payout calculation or a tracking issue in plain language to a partner or a teammate. Comfortable working across APAC and HQ time zones and in a fast-paced environment where priorities shift. Based in, or willing to relocate to, Vladivostok for an onsite role. NICE TO HAVE Exposure to affiliate marketing, performance marketing, ad networks, or creator and influencer programmes. Familiarity with CRM tooling (Salesforce), Jira and Confluence, or BI dashboards. Basic understanding of invoicing, VAT or withholding tax, and cross-border payment flows. Interest in the gaming industry, payments and fintech, or B2B SaaS. Additional languages relevant to APAC coverage (Korean, Chinese, Japanese). Any prior experience in coordination, support, operations, or student project lead roles. BENEFITS We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play. Benefits   Convenient working tools: New Mac laptop and any other necessary equipment for your efficient work. Google Workspace, Atlassian, Jira, Slack   Professional growth: Paid professional training and attendance at specialized conferences Exchange of experience between employees within the company Opportunity for professional growth within the company and department Obtaining expertise in various areas and products of the company   More perks Possibility of flexibility working Access to the corporate library Health & dental insurance No dress code Comfortable and new office environment   The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Location: India Marketing Content Strategist and Copywriter Department: Marketing Employment Type: Full-Time Location: India (Remote) About HIKINEX HIKINEX is a multi-channel integrated service provider helping companies scale faster, boost efficiency, and drive greater profitability. We build dedicated remote teams in sales, recruitment, marketing, and operations so our clients can work on their business instead of in it. We're looking for a Marketing Content Strategist & Copywriter who can define, develop, and maintain the company's voice across every customer touchpoint. This role isn't about simply writing content - it's about transforming ideas into clear, engaging, persuasive communication that reflects our brand and helps drive business growth. Role Purpose As the Marketing Content Strategist & Copywriter, you will own HIKINEX's written communication. You'll be responsible for developing our brand voice, creating high-quality marketing and product content, improving storytelling, and ensuring consistency across websites, presentations, social media, training materials, software, recruiting, sales, and future client marketing projects. You'll work closely with designers, marketers, product teams, recruiters, leadership, and video editors to ensure every piece of content is clear, engaging, and aligned with our brand. Key Responsibilities • Own and maintain HIKINEX's brand voice. • Write and edit website copy. • Develop product messaging and positioning. • Create content for landing pages. • Write email marketing campaigns. • Write LinkedIn and social media content. • Develop case studies and success stories. • Write presentations and pitch decks. • Create content for onboarding and training materials. • Create scripts for promotional and training videos. • Write product launch announcements. • Review and edit content created by other departments. • Build a centralized messaging and copy library. • Collaborate with designers to ensure visuals and messaging work together. • Use AI tools to improve research, writing, editing, and content production. Required Skills • Exceptional writing and editing skills. • Strong storytelling ability. • Brand messaging and positioning. • Marketing psychology. • B2B copywriting. • Product marketing. • Presentation writing. • Content strategy. • Information architecture. • Ability to simplify complex ideas. • Strong research skills. • Excellent attention to detail. Tools & Technologies Microsoft 365, Grammarly, Canva AI Tools We're building an AI-first marketing department. Candidates should be comfortable using: ChatGPT, Claude, Perplexity, Grammarly AI, NotebookLM, Canva AI. AI should be used to improve productivity — not replace strategic thinking or creativity. Experience Required • 3+ years in content marketing, copywriting, or brand strategy. • Experience writing for B2B companies. • Experience with SaaS, technology, recruiting, or software companies preferred. • Experience creating multi-channel marketing campaigns. Work Samples Please include 3–5 examples of your work that demonstrate your writing, messaging, and strategic thinking. Examples may include: • Website copy • Landing pages • Product messaging • Email campaigns • LinkedIn or social media content • Case studies • Sales collateral • Presentation or pitch deck copy • Brand messaging guidelines • Blog articles or long-form content If some work is protected by an NDA, candidates may provide personal projects or anonymized examples that showcase their writing style and strategic thinking. Who Will Thrive in This Role You're someone who enjoys turning complex ideas into simple, compelling stories. You believe that every word matters and that great content should educate, persuade, and inspire action. You're comfortable working across multiple departments, collaborating with designers and marketers, and using AI to work smarter without sacrificing quality. You don't just write, you think strategically about messaging, customer psychology, and how content supports business growth. We Encourage You to Apply If you don't meet every single requirement listed above, please don't let that stop you from applying. We'd still like to hear from you if you're excited about this role and bring relevant experience. Skills and qualifications can be built on the job — genuine interest and the right attitude matter just as much to us

Location: Philippines Workplace: Remote At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We’re looking for a Technical Implementation Account Manager (TAM) to support our customers as a trusted partner and problem-solver, blending strong relationship management with a growing understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, contributing to long-term growth, adoption, and measurable business outcomes. This role operates in an AI-native environment, and we expect TAMs at this level to use AI tools as a daily multiplier across account preparation, workflow analysis, solution design, follow-through, and customer enablement.   TAMs at this level manage a defined book of business and own day-to-day execution for their accounts, while working closely with more senior TAMs and cross-functional partners on complex initiatives. You’ll use established frameworks, playbooks, and templates to guide onboarding and adoption, monitor account health, and help ensure stakeholders see continuous value throughout their lifecycle. At the L04 level, success means not just understanding AI-enabled features, but showing sound judgment in when and how to use AI to improve execution quality, speed, and customer outcomes.   Technical Account Managers are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on: - Customer Enablement & Onboarding: Supporting customers through onboarding and implementation for assigned customers, following established discovery frameworks and implementation plans. - Account Health & Engagement: Monitoring adoption and account health within your book, executing standard plays to drive engagement, and escalating risks appropriately. - Process Optimization & Solution Design: Collaborating with customers to understand key workflows and configure ClickUp solutions using established best practices, templates, and guidance from senior TAMs. - Innovation Adoption & Workflow Automation: Guiding customers in adopting relevant features, including AI and automation, primarily by implementing standard patterns and documented workflows to improve efficiency and outcomes. - AI-Native Execution: Using AI in your own day-to-day workflow to synthesize discovery, accelerate account preparation, improve documentation quality, draft clearer recommendations, and increase the consistency and speed of customer follow-through while maintaining strong judgment and accuracy. CORE RESPONSIBILITIES: New Customer Onboarding - Support end-to-end onboarding and implementation of ClickUp for assigned customers using established discovery frameworks, templates, and project plans. - Translate functional and technical requirements into ClickUp solutions for standard use cases under the guidance of more senior TAMs when needed. - Guide customers through setup, integrations, and change management fundamentals, escalating complex scenarios appropriately. - Use AI-assisted workflows where appropriate to prepare for discovery, summarize implementation decisions, and improve the speed and quality of customer follow-up. Account Health Management - Monitor health for your book of business, including utilization, key feature adoption, and champion/stakeholder engagement. - Execute standard adoption plays and account review cadences to maintain or improve health, leveraging existing playbooks and frameworks. - Identify risks early and partner with senior TAMs and account teams to build and execute recovery plans. - Run recurring meetings with your accounts, sharing usage summaries, recommended next steps, and capturing follow-ups. - Connect AI adoption, automation usage, and workflow improvements to measurable customer outcomes such as efficiency gains, stakeholder adoption, and expansion signals. Workflow Mapping (IER Framework) - Conduct Intake → Execution → Reporting (IER) cycles for core customer workflows using established discovery guides and templates. - Recommend optimizations based on documented best practices and apply workflow templates to support scale and consistency. - Maintain clear documentation of customer workflows, data models, and configuration decisions following team standards. - Use AI to help analyze repetitive workflow patterns, identify process friction, and sharpen recommendations — while validating outputs before using them with customers. AI Enablement & Agent Deployment - Support adoption of ClickUp AI across relevant customer workflows by configuring and testing standard AI workflows and automations aligned to published best practices. - Provide training and consultation on how to use existing AI and automation patterns; escalate novel or complex use cases to senior TAMs or specialists. - Track and report AI usage and credit consumption against plan, surfacing straightforward opportunities to deepen adoption. - Evaluate AI-generated outputs for accuracy, usefulness, and business relevance before sharing recommendations or enabling them in customer workflows. - Help customers move from feature awareness to practical workflow transformation by identifying where AI can remove manual work, improve reporting quality, or speed execution in repeatable ways. Customer Success & Expansion - Serve as the technical partner for assigned accounts, connecting usage to business value using established value frameworks and artifacts. - Identify expansion signals (e.g., usage patterns, feature interest) and pass qualified leads and insights to the account team for follow-up. - Collaborate with Sales and Customer Success to support renewals, expansions, and AI upsells, aligning your work to the broader account strategy. Cross-Functional Collaboration - Partner with account teams, Product, and Services to maintain alignment between delivery and success for your accounts. - Share customer feedback and insights to improve delivery and customer experience, focusing on clear problem statements and reproducible examples. - Collaborate with more senior TAMs and internal stakeholders on complex initiatives, contributing execution and customer context. CORE SKILLS & COMPETENCIES: Technical Acumen Solid understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality, with a focus on applying documented solutions to customer use cases. Learns and adopts new features and patterns quickly.   AI Expertise Uses AI and Agents as a daily multiplier, not just an area of awareness. Comfortable with generative AI concepts, prompt design, and automation frameworks, and able to show examples of AI improving work quality, speed, or consistency in a customer-facing environment. Able to implement standard AI use cases and identify when to bring in senior partners for more complex or novel scenarios.   Consultative Discovery Strong at workflow analysis for core, well-understood processes. Uses structured discovery guides to identify friction points and map customer needs into ClickUp using existing best practices.   Project & Program Management Strong project and time management for your account load. Able to juggle multiple accounts and workstreams with regular check-ins and guidance from your manager or senior TAMs.   Data & Reporting Comfortable using dashboards and metrics to communicate health, adoption, and ROI at the account level. Interprets usage data to support clear, actionable recommendations within established frameworks.   Customer Engagement Executive presence and strong communication skills, with an emphasis on clarity, expectation setting, and follow-through. Builds trust with customer stakeholders by reliably executing agreed plans.   Account Ownership Accountable for day-to-day execution for your book of business: proactive in follow-through, organized, and focused on achieving measurable outcomes while escalating higher-risk or highly strategic decisions.   Collaboration & Influence Works cross-functionally with account teams, Product, and Sales to align on outcomes. Influences through clear data, customer stories, and consistent execution, while relying on senior leaders for major strategic decisions and escalations. AI-NATIVE CANDIDATE EXPECTATIONS: - Can demonstrate examples of using AI tools, prompts, automations, or agent-assisted workflows to improve personal productivity, customer delivery quality, or workflow outcomes. - Can speak concretely about where AI added value, where human judgment was still required, and how success was measured. - For this level, we are looking for evidence of strong applied AI fluency in execution — not necessarily novel model development or highly complex custom agent architecture. INTERVIEW SIGNAL: BE PREPARED TO WALK THROUGH HOW YOU USE AI IN YOUR WORK. OUR INTERVIEW PROCESS WILL ASSESS PRACTICAL AI CAPABILITY, INCLUDING HOW YOU APPLY AI TO WORKFLOW ANALYSIS, CUSTOMER EXECUTION, JUDGMENT, AGENTIC WORKFLOWS, AND MEASURABLE OUTCOMES. Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

Location: Spain The Company Our client is a progressive global plastic recycling business with three distinct divisions: (1) Plastic Recycling; (2) Recycled Supply Chain Management; and (3) Recycled & Waste Plastic Feedstock. Their expert global team combine impressive technical knowledge and capability with a passion for recycling and the circular economy. Our client is passionate about transforming waste into a valuable commodity, buying, selling and recycling scrap plastic. Since our client started on their journey in 2005, they have developed a worldwide presence, serving hundreds of customers in over 50 countries. They have grown a strong, talented team who are highly trained, dedicated and loyal. They are headquartered in Hong Kong with operations and representation in Australia, Finland, Ireland, Turkey, Spain, Netherlands & UK. They operate a factory based in the UK specialising in the collection and recycling of plastic waste generated from industry and manufacturing. Job Summary Your role will be to procure and sell recycled plastics, with a particular focus on PET (rPET). You will be working closely with local and global teams, communicating with colleagues across the world every day, a highly collaborative and entrepreneurial mindset are key to being a top performer. You will develop relationships with material suppliers & buyers, assess their capabilities for a fit with our client's strategy and market demands. Being able to manage ongoing negotiations, incoming new opportunities and customer development all at the same time makes this role suitable for a skilled business development executive who is results driven and uses time effectively. Success is achieved through a disciplined and consistent approach to building relationships, utilising the CRM and hunting for your own leads to keep a full pipeline of opportunities. The ideal candidate will thrive in a fast-moving environment, react quickly to changing priorities, be able to follow internal processes and proactively manage risk. An excellent communicator, you will demonstrate an optimistic and persistent approach, always open to giving and receiving feedback on performance. Challenges are seen as an opportunity to learn. This role is suited to an ambitious individual who is motivated, goal driven and wants to be part of a values driven organisation in a growth industry. Essential Duties & Responsibilities Business Development & Delivery Map the market and develop new suppliers & buyers from manufacturing (fibre, sheet & film), recycling & waste sectors. Assess client suitability against strategy, quality requirements & size of opportunity. Develop purchasing contracts for regular volumes of waste and recycled materials (particularly PET or rPET). Execute sales for scrap & recycled PET (rPET) sourced from our client's global locations to licensed manufacturers and recyclers. Actively seek out new opportunities and conduct market research through research, cold calling, networking, social media, attending conferences and trade fairs. Maximise margin by using effective negotiation techniques. Able to challenge customer views and counter objections to move towards closing a deal. Actively engage with the greater team to develop skills and share knowledge. Perform site visits to qualify, build relationships and discover market information. Develop and enhance relationships by being creative, innovative and offering excellent service that is responsive and tailored to client needs. Engage in constant and active risk management, to ensure the material is per the company and customer quality requirements. Reporting & Management Keep detailed logs in CRM of all activities constantly. Maintain accurate records of customer information in CRM, including material requirements. Provide feedback & market reports to Management. Use knowledge of competitors and market to develop our client’s unique selling propositions. Contribute to developing standard operating procedures to mitigate risk and ensure seamless workflow. Requirements Person Specification Knowledge (Education & Related Experience) At least 5 years’ experience in business development in raw materials supply. Experience in recycled plastic or prime PET an advantage, not a requirement. Experience of developing new accounts and long term contracts. Skills & Abilities Multilingual (fluent English is a requirement). Able to use logic and reasoning to appraise situations . Able to anticipate opportunities and risks. Able to build rapport quickly with colleagues and customers. Able to negotiate effectively with customers to maximise margins. Able to effectively collaborate with colleagues to achieve results. Able to manage and respond quickly to changing/competing priorities . Highly organized, able to independently plan own time. Able to follow internal procedure & policy (CRM, Admin, Trial Policies, Customer Onboarding). Able to present and clearly communicate information in speaking and writing. Able to ensure tasks are completed on time and to a high-standard. Able to use Excel, Outlook, Word and other MS Office products with high level of proficiency. Able to undertake effective research. General Attributes Non-Negotiables : Action oriented, Builds strong relationships, Curious, Driven to learn, Empathetic, Investigative, Reflective, Resilient, Resourceful, Seeks feedback, Trustworthy. Willing to take complete ownership of the role and drive success. Grit and determination. Persuasive with a ‘can do’ attitude. Self-aware and reflective on successes and failures. Not afraid to have challenging conversations. Understands that upfront effort prevents issues down the line. Committed to on-going personal and professional development. Values team above self.

Location: Colombia Reports to: Executive Director Location: Fully Remote About the Company Our client is a fast-growing, forward-thinking organization focused on reimagining how businesses operate through innovation, care, and agility. Their culture emphasizes collaboration, transparency, and trust, with a strong focus on empowering team members to take ownership, share ideas openly, and grow alongside the business. They value speed, adaptability, and continuous learning, and they celebrate progress and wins at every stage. About the Role The Finance & Data Analytics Manager will serve as the strategic owner of the company’s financial visibility and business performance insights. This role is responsible for overseeing financial operations while transforming data into actionable intelligence that supports decision-making across leadership, sales, and operations. The position blends finance, analytics, and operational reporting, with ownership over forecasting, financial reporting, sales analytics, and cash flow visibility. Success in this role requires the ability to connect financial data with operational outcomes and ensure leadership has clear, timely insights to act with confidence. Responsibilities Manage and analyze sales, expense, and performance data to produce clear, data-driven insights Build and maintain dashboards and financial models that track overall company health and sales performance Oversee bookkeeping and ensure financial records are accurate, organized, and current Lead payroll review, billing, and payment processes with a focus on accuracy and timeliness Review and process agent invoices and commission calculations Reconcile accounts and track inventory across systems to ensure data consistency Partner with leadership on revenue forecasting, growth modeling, and KPI tracking Identify opportunities to improve processes and automate finance and reporting workflows Experience & Education 5+ years of experience in finance, FP&A, or data analytics roles Experience in e-commerce, DTC, or fast-moving startup environments Bachelor’s degree in Finance, Accounting, Economics, Data Analytics, or a related field Advanced proficiency in Excel/Google Sheets (pivot tables, dashboards, automation) Experience with financial and reporting tools (e.g., QuickBooks, Airtable, Power BI) Familiarity with workflow and automation tools such as Zapier, n8n, and Make Comfortable working with project and data visualization tools like Asana, Vibe Canvas, and Lucid Experience integrating data across systems to create unified dashboards or reporting flows Certifications (Preferred, Not Required) CPA, CFA, or data analytics-related certification

Location: Paris; London ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. THE ROLE  As a direct Business & Operations partner to our Solutions team, including Deployment Strategists and Applied AI Engineers. You will work closely with Solutions leadership to build & scale the operating system that powers value & operational excellence across pre-sales and post-sales activities. You will translate our value vision into a scalable operating model by building automations, defining processes and ways of working, standing up KPIs and reporting, operationalising our internal ROI framework, feeding the feedback loop to capitalize on our successes, and embedding reusable value frameworks into customer engagements. This role is critical to turning our go-to-market strategy into repeatable, AI-native action, aligning delivery quality, output per FTE, and customer satisfaction to improve the efficiency and impact of our Solutions organisation and accelerate the value Mistral delivers to customers.   WHAT YOU WILL DO   Operating System & Automation - Build the secure-by-design operating system that links our tooling stack to the Solutions team’s needs, and design the internal tools & automations that raise output per FTE. - Streamline Deployment Strategist operations across pre-sales scoping and delivery, compounding shared knowledge, templates, and reusable IP. - Drive daily adoption of our AI layer throughout the Solutions team, productising internal work into reusable assets for the team. Value Intelligence & ROI - Operationalise the internal ROI framework per project / use case, defining and surfacing where we build value. - Define the reporting layer and metric catalog (what we collect and surface) and build the dashboards that turn our data foundation into decisions and proof of value. - Stand up the customer satisfaction measurement system (define, collect, surface) as a core input to value & operational excellence. Processes, Ways of Working & Cross-Functional Collaboration - Codify delivery playbooks, ways of working, and scaling programs end-to-end across the customer lifecycle - Partner with Revenue Growth, People Growth, RevOps, CSMs and Product & Engineering to align the operating system with company strategy and fuel the flywheel. - Ensure our operational processes are followed across geographies, embedding safety, security & compliance into our ways of working.   WHAT WE'RE LOOKING FOR - 4+ years of experience in strategic operations, business operations, or a chief-of-staff role within technical sales or solutions engineering. - Strong ability to bring structure to ambiguity and drive complex, cross-functional initiatives from strategy through execution. - Proven track record in optimising processes, impacting business KPIs, and aligning resources with business priorities. - Exceptional negotiation and diplomacy skills: ability to navigate complex stakeholder dynamics and align competing priorities. - Hands-on, execution-focused mindset with a bias for action in ambiguous, fast-changing environments. - Hands-on builder of internal tools and data workflows; comfortable turning manual processes into scalable systems. - Strong analytical skills to design ROI and value frameworks, build reporting, and translate data into operational decisions. - Technical acumen and AI fluency: understanding of AI implementation, use cases, and scaling challenges. - Native-level fluency in English; additional European languages are a plus. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Singapore Workplace: Hybrid About Cantina Cantina Labs is a social AI company developing a suite of advanced video generation models. We bring characters to life, transforming how people tell stories, connect, and create. We build and power ecosystems. Cantina, our flagship social AI platform, is just the beginning. About the Internship Cantina is growing its research lab in Singapore, and we are looking for exceptional research interns to work with us on the next generation of video models in October 2026. This is a three month onsite internship designed to give you meaningful ownership of a well-defined research or engineering problem. You will be matched with a project based on your background and interests, working closely with a senior mentor from initial problem formulation through experimentation, evaluation, and, where appropriate, submission to a leading AI conference. Projects may focus on post-training and inference efficiency for video generation models, reward modeling and preference-based optimization multimodal data systems, or scalable infrastructure for video model training. The primary focus will be your core project, with opportunities to contribute to applied or product-adjacent work where relevant. What You’ll Work On Depending on your project, you may: - Research and develop distillation methods for large-scale diffusion and flow-based video generation models, including guidance and adversarial distillation - Explore techniques that reduce inference cost while preserving or improving generation quality - Develop reward models and preference-based optimization methods to improve aesthetics, motion quality, temporal consistency, and prompt adherence - Study how base-model behavior affects post-training outcomes and use experimental findings to inform model development - Design rigorous evaluations and conduct large-scale experiments on generative video models - Contribute to evaluation harnesses, model integrations, research tooling, or other product-adjacent projects related to your core work - Document and communicate your findings through research reports, internal presentations, demonstrations, and potential conference submissions You may be a good fit if you - Are currently pursuing a PhD or are a final-year master’s student in computer science, machine learning, computer vision, or a related field - Have research experience in generative modeling, computer vision, multimodal learning, or video generation - Have hands on experience with diffusion models, flow-based models, model distillation, reinforcement learning, preference optimization, or related post-training techniques - Can formulate hypotheses, design controlled experiments, analyze results, and communicate conclusions clearly - Are proficient in Python and have hands-on experience with PyTorch, JAX, or another modern machine learning framework - Are comfortable working independently on an open-ended research problem while collaborating closely with a mentor and the broader team Experience with video, image, audio, or other multimodal data is valuable. Publications at leading venues such as NeurIPS, ICML, ICLR, CVPR, ICCV, ECCV, or AAAI are a plus, but are not required. We care most about the quality of your thinking, the depth of your technical work, and your ability to learn quickly. What You Can Expect - A defined project and named senior mentor before your first day - Weekly one-on-one meetings and clear project milestones - A meaningful compute allocation for your research - The opportunity to own a complete research or engineering result - First-author positioning by default where your contribution supports a publication - Timely internal review of research intended for submission - Support for conference travel if your paper is accepted - Opportunities to demonstrate your work and receive credit for product contributions - A competitive monthly stipend - Visa and travel support for eligible international candidates - Housing support for qualifying international interns in Singapore - Equipment and resources needed to complete your work Internship Details - Location: Singapore - Duration: Three months - Working model: Onsite - Start dates: First batch starts in October 2026, second batch starts in January 2027

Location: Singapore Workplace: Hybrid About Cantina Cantina Labs is a social AI company developing a suite of advanced video generation models. We bring characters to life, transforming how people tell stories, connect, and create. We build and power ecosystems. Cantina, our flagship social AI platform, is just the beginning. About the Internship Cantina is growing its research lab in Singapore, and we are looking for exceptional machine learning interns to work with us on the next generation of video models in October 2026. This is a three month onsite internship designed to give you meaningful ownership of a well-defined research or engineering problem. You will be matched with a project based on your background and interests, working closely with a senior mentor from initial problem formulation through experimentation, evaluation, and, where appropriate, submission to a leading AI conference. Projects may focus on post-training and inference efficiency for video generation models, reward modeling and preference-based optimization, multimodal data systems, or scalable infrastructure for video model training. The primary focus will be your core project, with opportunities to contribute to applied or product-adjacent work where relevant. What You’ll Work On Depending on your project, you may: - Develop reward models to improve aesthetics, motion quality, temporal consistency, and prompt adherence - Study how base-model behavior affects post-training outcomes and use experimental findings to inform model development - Design rigorous evaluations and conduct large-scale experiments on generative video models - Build systems for ingesting, preprocessing, curating, and delivering large-scale video datasets - Develop distributed pipelines for dataset generation, deduplication, preprocessing, and repeated dataset refreshes - Improve the reliability, reproducibility, and efficiency of data and model-training workflows - Build tooling for video and multimodal data using technologies such as FFmpeg, PyAV, DALI, or OpenCV - Contribute to evaluation harnesses, model integrations, research tooling, or other product-adjacent projects related to your core work - Document and communicate your findings through research reports, internal presentations, demonstrations, and potential conference submissions You may be a good fit if you - Are pursuing a bachelor’s or master’s degree in computer science, engineering, machine learning, or a related field - Have experience building data pipelines, ML infrastructure, or distributed systems through research, coursework, open-source contributions, or previous internships - Are familiar with tools such as Ray, PySpark, Airflow, Docker, Kubernetes, or equivalent technologies - Have worked with cloud storage or compute platforms such as AWS, Google Cloud, or Azure - Understand practical considerations around data throughput, storage layout, caching, monitoring, and failure recovery - Are proficient in Python and interested in building reliable systems for large-scale machine learning Experience with video, image, audio, or other multimodal data is valuable. Publications at leading venues such as NeurIPS, ICML, ICLR, CVPR, ICCV, ECCV, or AAAI are a plus, but are not required. We care most about the quality of your thinking, the depth of your technical work, and your ability to learn quickly. What You Can Expect - A defined project and named senior mentor before your first day - Weekly one-on-one meetings and clear project milestones - A meaningful compute allocation for your research - The opportunity to own a complete research or engineering result - First-author positioning by default where your contribution supports a publication - Timely internal review of research intended for submission - Support for conference travel if your paper is accepted - Opportunities to demonstrate your work and receive credit for product contributions - A competitive monthly stipend - Visa and travel support for eligible international candidates - Housing support for qualifying international interns in Singapore - Equipment and resources needed to complete your work Internship Details - Location: Singapore - Duration: Three months - Working model: Onsite - Start dates: Start dates: First batch starts in October 2026; second batch starts in January 2027

Location: Singapore Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn - Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations - Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services! - Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development - Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments - A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship - Comfort working directly with customers to understand their needs and solve real-world problems - Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Malaysia; Philippines; Indonesia; Singapore Intellect is a global leader in mental health benefits, trusted by the world’s most forward-thinking employers, insurers, and governments to deliver care that is local, personalised, and effective at scale. Today, we serve over 4 million people across 100+ countries and territories, making mental health support truly accessible across borders and cultures. Our platform powers the mental wellbeing of workforces at Fortune 500 companies like Dell, Bytedance, Visa, Shell, McDonald’s, and hundreds more, enabling them to support their people with the highest standards of clinical quality, cultural relevance, and on-demand accessibility. Driven by our mission to build the world’s most trusted mental health benefits platform, Intellect combines a best-in-class digital platform with a world-leading global provider network to deliver unmatched client outcomes and transformative care experiences. We are backed by top global investors including Tiger Global, Y Combinator, Insignia Ventures Partners, HOF Capital, K3 Ventures, JAFCO, Headline, East Ventures, IHH Healthcare, MS&AD Ventures, and more, alongside an extensive coalition of notable family offices, big tech executives, and leading angel investors. The Role We’re looking for a product and content marketer to sharpen how Intellect competes, communicate the value of our solutions and turn that understanding into content that helps buyers choose us and clients get more from our offering. Product marketing is at the centre of this role. You’ll build buyer and competitive insight, own positioning and messaging, and lead marketing planning for priority solution launches. Your remit spans Intellect’s digital products, care services and enterprise solutions. You’ll also personally create the content that brings our positioning to life - from sales materials and customer stories to white papers, thought leadership and client communications. Working with our Clinical team, you’ll draw on research, evidence and subject-matter expertise to build credible, differentiated narratives. You’ll help strengthen Intellect’s brand, organic visibility and customer engagement through a focused, coordinated marketing plan. Working directly with B2B marketing, sales, client success, product and clinical teams, you’ll have meaningful ownership of both the thinking and the execution. This is a hands-on individual contributor role. We’re open to hiring at Specialist or Manager level, depending on your experience and demonstrated ability to independently own and deliver this work. Your Responsibilities Product Marketing & Go-to-Market Build buyer and competitive insight through customer conversations, sales feedback and reviews of won and lost opportunities, identifying buying priorities, objections and reasons to choose Intellect. Own positioning, differentiation and value propositions across Intellect’s solutions, tailoring messaging to priority buyer segments and markets. Lead marketing planning for priority solution launches and updates, defining target audiences, messaging, supporting evidence and sales readiness, with B2B marketing owning acquisition campaign execution. Bring customer and market insights into discussions with product, clinical and commercial teams to inform how solutions are developed, packaged and communicated. Commercial Content & Sales Enablement Personally research, write and edit compelling sales decks, solution materials, customer stories, case studies and campaign content. Identify barriers to purchase with sales and develop messaging, objection-handling resources and competitive positioning materials that help address them. Partner with the Clinical team to translate research findings, clinical expertise and customer outcomes into clear, credible evidence that helps buyers evaluate Intellect and supports renewal and expansion conversations. Keep core materials current and easy to use, assessing their usefulness through adoption, sales feedback and buyer responses. Website, SEO & AI Search Visibility Own core website content and routine CMS updates, ensuring our solutions, differentiation and customer evidence are clearly presented. Improve organic discovery through search-informed content and practical on-page SEO, prioritising relevant audiences and commercial intent. Test approaches to improve visibility in AI-powered search and answer platforms, building on useful, authoritative content and sound SEO foundations. Use search and content performance to prioritise improvements, working with B2B marketing on conversion and specialists on technical changes. Brand Communications, Thought Leadership & PR Maintain a consistent voice and narrative across Intellect’s public and client-facing communications. Collaborate with the Clinical team on research-led content and white papers, bringing buyer-relevant questions into topic planning and turning findings and subject-matter expertise into accessible narratives, with clinical review for accuracy. Develop thought leadership, articles and executive content that connect Intellect’s expertise and perspectives to the issues facing employers and their people. Own a focused editorial calendar for organic social and ongoing brand communications, coordinating creative support through to publication. Develop company announcements, press materials and story angles; coordinate leadership approvals, routine media enquiries and outreach with specialist PR support where needed. Customer Marketing & Lifecycle Communications Plan and execute repeatable client programmes, including onboarding communications, newsletters, solution education and engagement journeys. Personally manage client audience segments, email distribution and straightforward CRM workflows, coordinating targeting and timing with client success. Develop communications that demonstrate ongoing value and introduce relevant additional services, supporting engagement, renewal and expansion. Equip client success with reusable templates and materials for account-specific deployment. Planning & Effectiveness Translate business priorities into a focused plan, protecting time for positioning, launches and commercial content alongside recurring communications. Assess effectiveness through sales adoption, buyer feedback, relevant search visibility, customer engagement and contribution to commercial programmes. Build reusable assets and workflows, using AI and other tools to improve execution while maintaining accuracy, originality and editorial quality. Requirements Strong in product-marketing judgement. You can demonstrate how you have shaped positioning, messaging or a go-to-market approach using buyer insight, and explain the decisions behind your work. An excellent hands-on writer and editor. You can turn complex products and services into clear, persuasive content, with work samples that show both your thinking and your personal contribution. Commercially minded. You understand how enterprise buyers evaluate solutions and can connect your work to buying decisions, sales effectiveness and customer value. An independent owner. You can identify gaps, propose priorities, gather inputs and deliver work without needing every step prescribed. You make sensible trade-offs and know when to seek input. Comfortable with website publishing and SEO. You can manage content through a CMS, apply on-page SEO fundamentals and use data to improve performance. You’re curious and practical about emerging AI search opportunities. Able to execute customer marketing. You can use CRM and email tools to segment audiences, run communications and build straightforward lifecycle workflows. Confident working with experts and evidence. You can draw useful insights from specialists and research, communicate findings accurately and distinguish supported claims from overstatement. You do not need a clinical background, but should be comfortable learning complex subject matter. Organised and collaborative. You work effectively with commercial teams, product and clinical experts, leadership and creative partners, managing competing priorities with sound judgement. Motivated by the mission. You’re excited to make mental healthcare easier to understand and access, and connect strong product marketing and storytelling with meaningful business growth. Open to candidates in Malaysia (hybrid), Singapore (hybrid), Philippines (remote) and Indonesia (remote) We value demonstrated ownership and work quality over a particular title or rigid years-of-experience requirement. Experience with enterprise audiences, multiple markets, healthcare, employee benefits, HR technology or complex services would be an advantage. Experience in research-led content, PR, executive communications or AI search optimisation (GEO/AEO) is also welcome. Benefits Why You’ll Love Working With Us: Global company – work in a diverse environment with people from nearly 20 countries Generous leave policy – time off to rest and recharge Christmas week off – company-wide break during Christmas, separate from annual leave Birthday leave – enjoy a day off on your birthday Quarterly mental health days – one day off every quarter to focus on your wellbeing Flexible work arrangements – work in a way that suits your lifestyle and goals Work-life balance – a culture that values personal time and long-term wellness Medical coverage – comprehensive insurance for peace of mind Performance bonus – high performance is recognised and rewarded Development budget - annual allowance to support your professional development Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care Socials and communities – regular non-work events/activities to connect and have fun together

Location: Jakarta, Indonesia The Company Our client is a fast-growing D2C longevity/wellness company. They are on a mission to become the leading player in the evidence-based longevity supplement industry. They aim to provide effective, science-backed healthy aging solutions to anyone who wants to feel invigorated, vibrant, and youthful. They are passionate about the science behind what they do and the people they support. Our client has been selling our products to thousands of health enthusiasts across the world already. Backed by strong investors, they are working on making the company a global household name in healthy aging. If you want to experience a dynamic startup in one of the fastest growing industries and are interested in how the latest science, do apply! The Role As Ecommerce Operations Associate you will support the team in establishing and expanding our brand presence across major global online marketplaces, including Germany, Singapore, Italy, and beyond. This is a unique opportunity to gain hands-on, foundational experience in a fast-growing longevity startup with a robust D2C strategy, perfect for someone early in their career. This role begins as a 3-month freelance contract, with the potential to transition into a permanent, full-time position based on performance and mutual fit. Responsibilities Ecommerce Operations Management (50%) Maintain and optimize product listing process, such as creating the SKU, uploading the SKU, and optimize the SEO by identifying the best keywords to be put on product name and description. Maintain and optimize ecommerce promotions such as vouchers, bundle promotions, flash sale, and others. Join and lead the ecommerce campaign project, such as double date, payday, and others. This includes working with other teams to prepare the key visuals, promotions, and others to maximise traffic and conversion. Data management, analysis, and reporting (25%) Extract, transform, and load data from various sources, such as marketplaces, warehouses, and others to our reporting dashboards. Conduct in-depth analysis to identify opportunities and anomalies, then give insights and create action plans to deal with the situations. Have a deep understanding of ecommerce data to be able to give insights how it affects our financial reporting. Ecommerce Ads Management (15%) Maintain on and off-platform ads operations such as creating the ads group, budget control, and work with other teams to prepare ads content/visuals. Optimise the ads SEO, content, audience, and others to gain increased efficiency incrementality. Relationship Management (10%) Foster a good relationship with account managers at online marketplaces in order to get favourable conditions for the brand and gain insights and latest trends on the platform. Requirements Recent graduate of Degree in Business, Marketing, Economics, E-commerce, or a related field. Fluency in English. Discipline and high attention to detail. Strong intelligence and analytical mindset. Positive, proactive attitude with a willingness to learn and take ownership. Proficient in Excel or Google Sheets, including data manipulation and basic formulas. Fluency in German will be a strong plus.

Location: Scottsdale, United States; Glendale, United States; Chandler, United States; Tucson, United States; Phoenix, United States CXG is a global Customer Experience consulting firm specializing exclusively in serving premium and luxury brands. We partner with premium and luxury brands to transform experiences for meaningful impact. We provide valuable insights and support them in taking actionable steps toward creating seamless customer experiences that deliver more value. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. • Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: 1. Choose your assignments - align your missions with your personal preferences and profile. 2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. 3. Observe carefully - check the ambiance, service quality, and overall customer experience. 4. Provide honest feedback - use our platform to share your observations through questionnaires. Perks of the Role: • Collaborate with iconic brands across industries. • Flexible assignments tailored to your interests. • Compensation for your time and input, with the potential for reimbursement on purchases. • A user-friendly platform for managing missions and feedback. How to Join the CXG Community: 1. Register: sign up at live.cxg.com and confirm your email. 2. Complete your profile: fill out your details to 100% and get verified. 3. Get certified: pass the General Certification to access missions. 4. Apply for missions: explore assignments with brands that excite you. 5. Start evaluating: begin making a difference in the luxury market. Compensation: • Non-Purchase Evaluations: Earn a fee based on mission complexity. • Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years or older (21 years or older in the United States). Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.

Location: Poland Imagine a traveler browsing a hotel page on Zenhotels or a travel agent evaluating options on RateHawk. They see room names, photos, amenities, policies, and reviews, all combined from dozens of suppliers, each with different formats, inconsistencies, and levels of completeness. Behind this experience lies a complex content pipeline: fragmented supplier data must be matched, standardized, enriched, and ranked to create a coherent and trustworthy representation of a hotel and its rooms. The Senior Product Manager for Content owns this layer of transformation, ensuring that raw supplier data becomes structured, high-quality, and decision-ready content that improves conversion, reduces user friction, and enables scalable global growth. Key Responsibilities Strategic Product Management for Content Value Stream: Define and own the Content team's strategy, vision, and roadmap across all ETG products to deliver measurable business impact and user value. Own the end-to-end content processing pipeline: Supplier data → Matching → Enrichment → Rates processing → User experience. Drive stakeholder management across Product, Engineering, Commercial, and Operations teams, aligning priorities, resolving conflicts, and ensuring consistent execution against shared goals. Product Discovery & Impact Ownership: Own a continuous pipeline of product opportunities, driving measurable revenue growth, based on funnel data, content gaps, and user friction. Leverage quantitative data and user research (interviews, usability tests, behavioral analysis) to identify root causes and high-impact problems. Size and prioritize opportunities, focusing on high-leverage bets. Delivery & Development Management: Partner with Development and ML/DS Team Lead to prioritize roadmap and manage backlog. Co-own delivery execution: define clear scope and acceptance criteria, ensure alignment across product, engineering, ML, and analytics. Drive predictable delivery: commit to timelines, proactively manage risks, dependencies, and trade-offs. Remove blockers and align cross-team dependencies to maintain delivery velocity. Team Leadership: Manage Product Manager and Operations Manager, ensuring strong ownership, execution quality, and alignment with business goals. Set clear goals and success metrics (FNBC, content quality, coverage, efficiency) and hold the team accountable for results. Drive performance management: regular feedback, performance reviews, addressing underperformance, and developing team members’ skills and career growth. Requirements 5+ years in Product Management (preferably travel, marketplace, or content-heavy products). Experience with data pipelines, content systems, or ML-driven products. Strong analytical skills (SQL, AB tests, metric design). Experience working with structured/unstructured data and large-scale systems. Bachelor’s in Computer Science, Engineering, or related field. Benefits Flexible schedules and opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Learn more about our data protection practices in our Privacy Policy: https://www.emergingtravel.com/career/hr-policy/

Location: Kolomyya, Ukraine; Drohobych, Ukraine; Berehove, Ukraine; Uzhhorod, Ukraine; Ternopil, Ukraine; Mukachevo, Ukraine Are you someone who notices the little things others might miss? Do you have a natural curiosity about the AI industry and how machine learning actually works? If so, this could be the perfect opportunity for you Join us as a Data Annotator working on a cutting-edge 3D digital twin project. You will help map and reconstruct electrical distribution networks to help prevent power grid failures and manage critical infrastructure worldwide. What you’ll be doing: Reconstructing 3D power grid networks using point cloud (LiDAR) and map (GIS) data; Placing 3D objects (poles, lines, conductors) to match real-world physical layouts; Aligning original 2D map data with 3D models; Labeling high-resolution drone photos to identify grid components and detect structural defects (e.g., equipment damage or wear). Requirements: Strong spatial reasoning and the ability to easily navigate 3D environments; English B1 (ability to read instructions, watch training videos, and communicate with teammates); High attention to detail, problem-solving skills, and a willingness to learn from feedback; PC/laptop with an Intel i7-11800H (or equivalent/better CPU), dedicated GPU (NVIDIA T1200 or better; RTX 4060 recommended), and 16 GB RAM minimum (32 GB preferred). Will be a plus: Any basic understanding of power grids (poles, transformers, wires) or prior experience with LiDAR data; Background in GIS, Geodesy, Cartography, Land Management, Civil Engineering, or a related field; What we offer: Full-time schedule (9 hours/day, including a 1-hour paid lunch break), with a fixed shift of either 09:00-18:00 or 14:00-23:00 EEST; Standart business hours 09:00/10:00 – 18:00/19:00 Kyiv time; Fully remote work; Supportive management with no bureaucracy; Competitive compensation in USD; Opportunities for long-term professional growth. Who are we? Data is the most vital resource for next-generation spatial engineering and AI applications. Label Your Data has been providing high-quality, secure, and flexible data annotation services across various global industries since 2020. Grab your chance to join us on this innovative 3D digital twin project, and send us your CV in English highlighting your spatial and technical skills. Visit our website: https://labelyourdata.com/ *We celebrate diversity and are proud to be an equal opportunity employer.

Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU'LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU'LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business. - Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome. - Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there. - Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch. - Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next. EXAMPLE PROJECTS These are the kinds of projects that strategists on our team have worked on recently: - Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers. - Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation. - Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples. - Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner. - Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week. WHAT YOU'LL BRING - Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships. - Communication. Clear, direct, and persuasive across technical and non-technical audiences. - Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast. - Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion. - Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes. EVEN BETTER... - Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts. - You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed. - A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.