Вакансии

Location: Москва Workplace: гибкий Команда VK Коммуникаций отвечает за ключи безопасности и доставки сообщений для всей экосистемы. Мы строим единый сервис верификации (SMS-Gate), который заменит 15-летнюю систему на Perl. Также мы развиваем VKCM — транспорт для Push-уведомлений, который доставляет миллионы сообщений на Android-устройства. Тебе предстоит не только создавать, но и масштабировать архитектуру, устанавливать стандарты и вести за собой команду из 14 человек. Задачи Проектировать и реализовывать архитектуру сервисов: SMS-Gate, VKCM и других Мигрировать логику с Perl на Go, сохранив стабильность и надёжность Реализовывать сложные каскады проверок (SMS, Mobile ID, Telegram, Flash-звонки и так далее) для оптимизации конверсии и затрат Настраивать observability (метрики, алерты, логи) с использованием VictoriaMetrics и Grafana Проводить ревью кода, менторить разработчиков и внедрять стандарты качества Оптимизировать CI/CD, сокращать техдолг и улучшать процессы разработки Участвовать в планировании и управлении техническим бэклогом Работать с внешними партнёрами (операторы, вендоры) при необходимости Требования От трёх до пяти лет коммерческой разработки на Go Опыт проектирования распределённых систем под высокой нагрузкой (Highload) Глубокое понимание PostgreSQL, Redis и Kafka (включая работу с партициями, репликацией и гарантиями доставки) Умение настраивать метрики, логи и алерты Опыт управления командой или менторства (желателен) Способность аргументированно защищать технические решения Способность работать с устаревшим кодом и вносить улучшения без потери стабильности Готовность осваивать новые технологии и адаптироваться к новым требованиям Будет плюсом Опыт работы с Push-сервисами или телекоммуникационными протоколами Навыки переговоров с техническими партнёрами (операторы связи, вендоры и другие)

Location: Москва Workplace: Комбинированный Мы в VK Коммуникации создаём ключевую инфраструктуру для верификации пользователей для всех сервисов группы. Сейчас мы в активной фазе: строим с нуля единый сервис верификации (SMS-Gate), который заменит 15-летнее legacy на Perl. Это критически важный узел, через который проходят каскады проверок: SMS, Mobile ID, MAX, Telegram и Flash-calls. Параллельно мы развиваем VKCM — транспорт для доставки пуш-уведомлений на миллионы Android-устройств. Нам нужен сильный инженер, который готов не только проектировать архитектуру, но и задавать стандарты кода, писать его и развивать команду из 14 человек. Ваши решения повлияют на то, как миллионы пользователей получают уведомления каждый день. Наш стек: Язык: Go Брокеры и хранилища: Kafka, PostgreSQL, ClickHouse, YT, Redis Инфраструктура: VK OneCloud Задачи Создание архитектуры нового SMS-Gate, развитие VKCM и других проектов подразделения Перенос логики с Perl-систем на современный стек без деградации сервиса Реализация сложной логики выбора каналов доставки (SMS/Call/Push/Messenger) для оптимизации стоимости и конверсии Тюнинг метрик и создание алертов на основе данных в VictoriaMetrics и Grafana Ревью кода, менторство Senior-разработчиков и внедрение стандартов разработки в команде Оптимизация CI/CD пайплайнов и работа с техническим бэклогом (сокращение техдолга — наш приоритет) Требования Опыт от 3–5 лет коммерческой разработки на Go Опыт проектирования распределённых систем, работающих под высокой нагрузкой (Highload) Глубокие знания PostgreSQL, Redis и опыт работы с Kafka (понимание специфики партиций, репликации и гарантий доставки) Умение не просто «смотреть графики», а самостоятельно настраивать сбор метрик и алертинг Желателен опыт управления командой или менторства. Способность аргументированно защитить техническое решение Спокойное отношение к чтению старого кода для его последующей замены. Отсутствие боязни работать с новым для себя стеком технологий Будет плюсом Опыт работы с пуш-сервисами или телеком-протоколами Опыт в переговорах с техническими партнёрами (операторы связи, вендоры и др.)

Location: Москва Workplace: гибкий Мы ищем тимлида команды разработки B2C VK Музыки — человека, который сможет одновременно развивать команду, принимать технические решения и вместе с продуктом отвечать за развитие сервисов команды. Это роль для сильного технического лидера с управленческим опытом, которому интересно не только руководить командой, но и погружаться в архитектуру, пользовательские сценарии и развитие продукта. Задачи Руководить командой разработки до семи инженеров: Backend, Mobile, Web, QA Планировать работу команды, управлять приоритетами и отвечать за результат Развивать сотрудников: проводить 1-1, участвовать в найме, онбординге и оценке Определять техническое направление, участвовать в архитектурных решениях и развитии Legacy Работать с продуктом: уточнять требования, предлагать решения и учитывать пользовательские сценарии Участвовать в формировании Roadmap и взаимодействовать со смежными командами Требования Опыт руководства командой разработки от четырёх человек Опыт найма, онбординга, развития и оценки инженеров (в том числе performance review) Навыки планирования и оценки трудозатрат, работы с бэклогом, ретро и роадмапом Глубокий бэкграунд в backend-разработке высоконагруженных сервисов Навыки проектирования распределённых систем (system design) Понимание микросервисной архитектуры, Kubernetes, CI/CD, SRE-практик (мониторинг, алерты, инциденты) Опыт обеспечения отказоустойчивости Навыки работы с инцидентами и снижением деградаций Опыт взаимодействия с продуктовым направлением и смежными лидами Будет плюсом Опыт работы с большими и долгоживущими продуктами Опыт развития B2C-продуктов Опыт взаимодействия с продуктовой, инфраструктурной и security-командами Опыт разработки с Go-экосистемой — плюс, но не является обязательным требованием

Location: Москва Workplace: Комбинированный Мы объединяем рекламные продукты и инструменты для бизнеса VK, которые упрощают начало работы и ежедневное взаимодействие с рекламными кампаниями для любых категорий пользователей: от начинающих предпринимателей до профессионалов маркетинга. Задачи Задачи баинга перед клиентом Оценить корректность вводных данных от клиента Оценить работоспособность аналитических систем и проверить корректность поступающих от клиента данных Протестировать и выявить эффективные связки для попадания в KPI клиента Выявить путь масштабирования клиента в условиях попадания в KPI Провести обучение клиента или передать результаты клиенту, как и с какими эффективными связками нужно работать, чтобы достичь положительного результата Лить трафик на международные мобильные игры Требования Работали с таргетированной рекламой от трёх лет Имеете опыт продвижения mobile app и/или web от трёх лет (опыт продвижения мобильных игр обязателен) Занимались продвижением мобильных игр в различных DSP Хорошо знакомы с рекламой ВКонтакте, myTarget, VK Рекламой Работали с мобильными трекерами (Adjust, AF, myTracker, AppMetrica) и/или веб-аналитикой (GA/Y.metrika или Top mail.ru) Имеете релевантный опыт работы с одним или несколькими рекламными кабинетами FB/TIK TOK/GA/YD/CPA Работали с performance-метриками: CPO/CPL/CAC/ДРР/ROI/ROAS Понимаете принципы и основы мобильной атрибуции и в целом привлечения пользователей Работали с Excel / Google Таблицами на высоком уровне (ВПР, сводные и прочее) Любите генерировать идеи, тестировать новые гипотезы

Location: Москва Workplace: гибкий Ищем старшего продуктового менеджера в команду рекламной монетизации VK. В этой роли вы будете отвечать за развитие и эффективность рекламных форматов на ключевых поверхностях ВКонтакте. Зона ответственности охватывает весь продуктовый цикл: от поиска точек роста и формирования гипотез до эксперимента, запуска и масштабирования решения. Это позиция с высокой самостоятельностью и прямым влиянием на рекламную выручку. Предстоит одновременно развивать существующий рекламный инвентарь, запускать новые механики и контролировать влияние рекламы на пользовательский опыт. Задачи Формировать стратегию и roadmap развития рекламных форматов ВКонтакте Самостоятельно находить точки роста рекламной выручки с помощью продуктовой аналитики, исследований, рыночных данных и сигналов от коммерческой команды Развивать систему метрик и инструменты диагностики изменений рекламной выручки Формулировать и приоритизировать продуктовые гипотезы, оценивать их потенциальный эффект и стоимость реализации Проектировать A/B-тесты, определять целевые и контрольные метрики и принимать решения по результатам экспериментов Развивать существующие рекламные места и запускать новые форматы и механики монетизации Работать с несколькими командами разработки, а также с аналитиками, дизайнерами, QA, AdTech и коммерческими подразделениями Управлять кросс-командными зависимостями и договариваться о приоритетах со смежными продуктами Разбираться в причинах изменения ключевых метрик и превращать результаты анализа в конкретный план действий Находить баланс между ростом рекламной выручки, эффективностью рекламы для бизнеса и качеством пользовательского опыта ВКонтакте Требования От пяти лет опыта в Product Management в digital- или IT-продуктах Опыт самостоятельной ответственности за продукт, стрим или крупное продуктовое направление Подтверждённые результаты в росте выручки, P&L, GMV, конверсии, retention или других ключевых бизнес-метрик Опыт формирования продуктовой стратегии и roadmap, а не только реализации готового backlog Сильные аналитические навыки: умение работать с деревом метрик, воронками, сегментацией и факторным анализом Практический опыт проектирования и интерпретации A/B-тестов, включая выбор метрик, оценку минимального детектируемого эффекта и работу с неоднозначными результатами Способность структурировать неопределённость, быстро принимать решения при неполных данных и отвечать за результат Опыт работы с несколькими командами и сложными кросс-командными зависимостями Умение влиять без формальных полномочий и аргументированно работать с техническими, коммерческими и продуктовыми стейкхолдерами Практический подход: готовность самостоятельно погружаться в данные, формулировать проблему и предлагать обоснованные варианты решения Будет плюсом Опыт в AdTech, рекламной монетизации, маркетплейсах, классифайдах, e-commerce, FinTech или performance-продуктах Понимание рекламных метрик и механик: revenue, CPM, CTR, fill rate, show rate, таргетинг, ранжирование и атрибуция Опыт работы с рекламными кабинетами, web-, mobile- или video-инвентарём Практический опыт работы с SQL Опыт запуска ML-продуктов, рекомендательных систем или персонализированных рекламных механик

Location: Москва Workplace: В офисе Обязанности принимать, модернизировать и расширять фрагменты транспортной сети mobile backhaul сопровождать работы сторонних организаций и других функциональных подразделений компании вести техническую документацию работать в действующих электроустановках до 1000 В работать на высоте с применением автовышки/подъемника Требования высшее техническое образование в области связи, радиотехники или среднее специальное профильное образование опыт работы на аналогичной должности от 2-3 лет (или в смежной сфере радиотехники) практический опыт ремонта и наладки электро- и энергоустановок знание основных технологий функционирования систем мобильной связи умение работать с технической документацией опыт работы с оборудованием марки Nokia, Бифорком Условия стабильный доход: оклад, полугодовые и годовые фиксированные премии формат работы: разъездной дополнительная компенсация за вождение корпоративного транспорта премии по итогам отчетного периода ДМС после 1 недели работы, включая стоматологию, а еще оплачиваем 50% стоимости полиса ДМС для родственников страхование от несчастных случаев с 1 месяца работы; материальную помощь в сложных жизненных ситуациях прием врачей общей практики, массаж, спорт в офисе; консультацию психологов и программу поддержки сотрудников компенсацию расходов на выбор: спорт, ипотека, питание или что-то другое специальные предложения от партнеров и скидки от продуктов экосистемы МТС мобильную связь за счет компании и льготные тарифы для близких подписку на онлайн-кинотеатр KION, сервис МТС Музыка, книжный сервис Строки от МТС, безлимитные мессенджеры и соцсети собственный корпоративный университет, онлайн-библиотека и оплачиваемое внешнее обучение для карьерного развития

Location: Москва Workplace: Гибридный О компании МГТС — основной телекоммуникационный партнер Города Москвы и часть экосистемы МТС. Проектируем, строим и эксплуатируем передовую телекоммуникационную инфраструктуру, развиваем и внедряем сети нового поколения, реализуем комплексные решения для Умного города. Приглашаем в команду сетевого инженера, чья основная задача - администрировать транспортную сеть Mobile BackHaul и обеспечивать бесперебойную работу сетевой инфраструктуры. Обязанности администрировать маршрутизаторы B4Com и Nokia; настраивать L2/L3VPN сервисы; локализовывать и устранять аварийные ситуации; сопровождать работы сторонних организаций и других функциональных подразделений компании. Требования опыт работы с ОС Linux и телекоммуникационным оборудованием B4Com/Nokia/Cisco/Juniper/Huawei; знания уровня CCNA; понимание принципов работы, опыт настройки и траблшутинга протоколов и технологий BGP, ISIS, OSPF, MPLS, QoS, LDP и L2/L3VPN. Условия оформление в штат компании; оклад + полугодовая и годовая премия при целевом выполнении KPI; пятидневная рабочая неделя с пн по пт, пт - сокращенный рабочий день; гибридный график, 2 дня в неделю можно работать удаленно; ДМС после 1 недели работы, включая стоматологию. А еще оплачиваем 50% стоимости полиса ДМС для родственников; страхование от несчастных случаев с 1 месяца работы. Материальную помощь в сложных жизненных ситуациях; прием врачей общей практики, массаж, спорт в офисе. Консультацию психологов и программу поддержки сотрудников; отпуск 28 календарных дней; компенсацию расходов на выбор: спорт, ипотека, питание или что-то другое. Специальные предложения от партнеров и скидки от продуктов экосистемы МТС; мобильную связь за счет компании и льготные тарифы для близких; подписку на онлайн-кинотеатр KION, сервис МТС Музыка, книжный сервис Строки от МТС, безлимитные мессенджеры и соцсети; собственный корпоративный университет, онлайн-библиотека и оплачиваемое внешнее обучение для карьерного развития.

Location: Москва Workplace: Гибридный Обязанности координировать и поддерживать команды по вопросам информационной безопасности в кластере; проектировать безопасную архитектуру – разрабатывать системы защиты для новых и модернизируемых продуктов (модульные, микросервисные, мобильные приложения и др.); формировать требования ИБ – создавать меры защиты, частных моделей угроз и других требований к безопасности; подготавливать технические задания на: разработку функционала защиты в информационных системах, интеграцию систем с средствами защиты информации и закупку средств защиты; контролировать технический долг по ИБ – мониторинг и приоритезация работы по устранению слабых мест; участвовать в приемо‑сдаточных испытаниях – проверять соответствия реализованных решений требованиям ИБ; контролировать процессы ИБ и безопасной разработки – оценивать соответствия информационных систем требованиям ИБ, формировать заключения и рекомендации. Требования опыт работы в роли архитектора/эксперта по ИБ; знание технологий VDI (Virtual Desktop Infrastructure), MDM (Mobile Device Management; знание векторов атак на веб-приложения, ИТ-инфраструктуру, виртуализацию и виртуальное окружение, сети и понимать принципы атак на информационные системы с использованием уязвимостей из OWASP-top 10 опыт разработки ПО, понимание основных этапов разработки ПО, архитектуры ИС; понимание принципов CI/CD, виртуализации, контейнеризации и оркестрации (Docker, Kubernetes, Gitlab и пр.); знания нормативных правовых актов в области ИБ, в частности ФЗ (187-ФЗ, 152-ФЗ и т.д.), Постановления Правительства, приказы ФСТЭК, ФСБ, 126-ФЗ. Знание практик и рекомендаций в области ИБ (ISO 27001, NIST, CIS); опыт построения систем безопасности (ИБ, КБ) для промышленных предприятий (в т.ч. КИИ). Условия Оклад + годовая премия; Программа ДМС с первого месяца работы - это 100% покрытие расходов в частных клиниках, включая стоматологию. Застраховать близких родственников можно со скидкой 50%. Для любителей путешествий - страховка в поездках за границу. А еще есть страхование жизни; Очное и онлайн-обучение в Корпоративном университете, у внешних провайдеров, если это полезно для работы, обмен опытом во внутренних профессиональных сообществах, а также доступ к онлайн-библиотеке с полезными книгами и периодикой; Оплачиваемые выходные на значимые события в жизни сотрудника; Материальная помощь в сложных жизненных ситуациях; Корпоративная мобильная связь + интернет, а также единая подписка МТС Premium (онлайн кинотеатр KION, сервис МТС Music, МТС Строки и т.д.); Предложения от партнёров для путешествий, развлечений и занятий спортом; Возможность участия в волонтерских программах: мы организуем благотворительные ярмарки, Образовательные проекты для детей, конкурсы социальных проектов и экологические проекты; Внутренняя спортивная программа «В движении»: забеги, марафоны, турниры по разным видам спорта, медитации и занятия на баланс.

Location: Москва Workplace: Гибридный О компании МТС Web Services (MWS) — бигтех-компания, предоставляющая облачные, AI-сервисы и платформенные решения под разные задачи бизнеса: от работы с данными до разработки продуктов и оптимизации процессов. Также мы запустили новую публичную платформу собственной разработки — MWS Cloud Platform. Ищем сильного продуктового дизайнера в команду E-com, витрина персональных предложений (МТС Shop). Вам предстоит решать широкий спектр дизайн задач в мобильном приложении Мой МТС и на сайте mts.ru, улучшать текущие сценарии электронной торговли и проектировать новый функционал в соответствии со стандартами платформы. Обязанности Изучать, анализировать текущий пользовательский опыт и результаты UX-исследований Заниматься проектированием интерфейсов и проработкой пользовательских сценариев для мобильного приложения и сайта (Web, Mobile web, iOS, Android) Участвовать в исследованиях: формулирование гипотез, валидация с ПО, подготовка прототипов Разрабатывать новые возможности, упрощать и улучшать существующую функциональность Работать с библиотекой компонентов (Figma) Взаимодействовать с разработкой, сопровождать реализацию дизайна, проводить дизайн-ревью Взаимодействовать с UX-исследователями, CJ-экспертами, UX-редактором Требования Опыт работы в продуктовой команде от 3-х лет Наличие в портфолио мобильных и веб-интерфейсов (mobile app или mobile site) Знание гайдлайнов платформ IOS, Android, базовые знания HTML&CSS Системное и критическое мышление, умение проектировать сложные сценарии с множественными условиями Понимание взаимосвязи дизайна с возможностями архитектуры и разработки Продуктовый подход к решению задач, проверка решений с помощью исследований Понимание продуктовых метрик Насмотренность и понимание современных трендов в дизайне (композиция, типографика, анимация, презентация продукта) Чёрный пояс по Figma Условия большое дизайн-комьюнити – общение и наставничество, своя дизайн-система; Участие во внешних дизайн-конференциях. Мы выступаем на Дизайн-выходных, Просмотре, ProductSense и других мероприятиях; внутреннюю площадку TechTalks для обмена опытом, дискуссий, развития навыков самопрезентации; полезные курсы и вебинары в корпоративном университете и электронную библиотеку; А еще: ДМС с первого месяца работы, включая стоматологию; страхование от несчастных случаев с 1 месяца работы. Материальную помощь в сложных жизненных ситуациях; отпуск 28 календарных дней (+3 дополнительных дня за ненормированный рабочий день); прием врачей общей практики и массаж в офисе; мобильная связь за счет компании и льготные тарифы для близких; подписка на онлайн-кинотеатр KION, сервис МТС Музыка, книжный сервис Строки от МТС, безлимитные мессенджеры и соцсети.

Location: UK_London_Office Verra Mobility is a global leader in smart mobility. Verra Mobility Commercial Services creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages. We believe there is significant opportunity to further expand into Europe. We have established our European headquarters in Amsterdam, from which we have launched our tolling and violation management solution business in Europe in 2019. We further have offices in London, Paris, Madrid, and Budapest, with a workforce of close to 100 people. Our European tolling business has established relationships with tolling authorities throughout Spain, Portugal, France, Italy and Ireland, through which we offer interoperable electronic tolling directly to consumers, through white-label partnerships and to RAC customers, depending on location. Additionally, our European violations business specializes in the identification, notification, and collection of unpaid traffic, parking and public transport related fees, charges, and penalties issued to foreign registered vehicles or persons on behalf of issuing authorities in more than 17 European countries. We provide our services in more than 20 languages and more than 10 currencies and to leverage existing connections with approximately 30 vehicle licensing authorities and over 600 toll and ticket-issuing authorities for whom we bill violators in more than 135 countries. Position Overview The Communication Administrator is a key member of the Euro Parking Collection (EPC) Customer Care Department, providing critical support across all customer and client communication channels. This role ensures the efficient handling of complex, multi-language correspondence in a highly regulated environment, supporting more than 450 issuing authorities across 15 European countries and complying with over 350 distinct business rules. This role plays a pivotal role in coordinating and managing all forms of internal and external communication across the organisation. This includes the effective handling of incoming and outgoing correspondence, translation services, and managing enquiries received via phone, email, post, and fax. The role is responsible for delivering timely, accurate, and compliant responses aligned with client group business rules, requirements, and applicable regulatory standards. Fluency in multiple languages is essential, along with a high level of attention to detail and the ability to confidently navigate multiple systems and business areas that offers various products. A thorough understanding of and adherence to General Data Protection Regulation (GDPR) requirements is fundamental to the role. The Communication Administrator will also contribute to cross-functional initiatives, support the development and maintain of Standard Operating Procedures (SOPs), and ensure the consistency and compliance of all client communications. This position demands a proactive approach, excellent organisational skills, and a collaborative mind-set to uphold communication standards across the organisation Ideal for candidates with 1–3 years of relevant experience in customer service, technical help desk roles, or administrative functions, this position offers the opportunity to develop expertise in multi-system navigation, regulatory compliance, GDPR management, and client engagement in a dynamic, international environment. Essential Responsibilities · Efficiently manage all incoming and outgoing written correspondence, ensuring accuracy, compliance with business rules, and adherence to service level agreement (SLA) deadlines. · Handle representations in multiple languages, tailored to the specific requirements of individual clients. · EPC currently is working with 450 issuing organisations following their individual business rules in 22 languages across 15 European countries. Administrator is required to understand, follow and apply up to 350 distinct business rules per client group when handling representations. · Maintain and manage individual email inboxes, ensuring timely action is taken on all communications. · Promptly escalate high-priority or sensitive matters to appropriate internal or external stakeholders. · Act as a representative of issuing authorities in formal processes, including challenges raised with independent adjudicators, by preparing and submitting accurate evidence packs in a timely manner. · Manage inbound and outbound calls in designated language(s), providing clear, professional communication aligned with business rules. · Draft and issue client-facing responses in native languages where applicable, maintaining cultural appropriateness and consistent tone. · Record accurate and detailed case notes following calls and other key contravener interactions, ensuring case histories are up to date. · Share relevant client updates with the Customer Care Manager, other key stakeholders and other team members; maintain accurate and up-to-date client records in internal systems (e.g., Vendor Cards). · Translate, edit, and proofread documents as required, ensuring linguistic accuracy and timely delivery. · Contribute to internal communication initiatives, including the development of FAQs, standard operating procedures (SOPs), public website content, response templates, and communication audits. · Collaborate with senior team members and provide feedback on opportunities for improving communication processes and internal systems. · Support the onboarding and development of new team members through the preparation of training materials, delivery of training sessions, and provision of coaching and feedback. · Contribute to various language- and system-based projects, including Enterprise (EHI), Pagatelia, Debt Collection, Hungary Domestic, and pilot schemes such as Violations – Europcar Denmark. · Ensure all communication-related tasks—routine and project-based—are completed within established deadlines and in line with organizational quality standards. Qualifications Education & Experience · Minimum High School Diploma (GCSEs or A-levels) or equivalent required. · 1–3 years of relevant work experience. · Familiarity with CRM systems useful. Languages · Excellent verbal and written communication skills in English with the ability to convey complex information clearly and professionally. · Proficiency in additional European languages—such as French, German, Dutch, Spanish, Italian or Nordic languages—are highly desirable. Skills & Competencies · Proven ability to interpret and apply complex legislation and varied client-specific business rules across multiple issuing authorities while handling representations. · Strong organizational and time management skills, with the ability to prioritize effectively and meet multiple competing deadlines. · Confident in working across a variety of internal & external systems, often switching between platforms daily to meet differing businesses entity requirements (e.g. Navision, Admin Panel, CSR, Azure, client-facing portals, and document management systems). · Proficient in Microsoft Office applications, particularly Word, Outlook, Excel, and Adobe Acrobat, with the ability to use these tools in a professional and efficient manner. · Exceptional attention to detail and a high degree of accuracy, especially in handling legal documentation or data-sensitive communications. · Excellent interpersonal and communication skills, with a collaborative team-oriented approach. · Self-driven and capable of working independently while managing individual responsibilities to a high standard. · Open to continuous improvement, with a proactive attitude toward contributing to process enhancements and participating in cross-functional feedback. Behavioral Criteria · Professional Communication & Stakeholder Service: Demonstrates clear, professional and timely communication with internal stakeholders and external vendors to ensure accurate and service-focused delivery. · Learning Agility & Technical Development: Demonstrates the ability and willingness to acquire and apply new systems knowledge, digital tools and automation technologies (including AI-supported processes) relevant to the role. · Accuracy & Accountability: Maintains high levels of attention to detail in high-volume communication workflows and takes responsibility for quality and error resolution. · Adaptability & Operational Flexibility: Responds effectively to changing priorities, workload fluctuations and evolving regulatory or client requirements to maintain service continuity. · Team Collaboration & Contribution: Works constructively within the team environment, supporting shared objectives and contributing to efficient operational delivery. · Continuous Improvement Orientation: Identifies and supports process enhancements to improve efficiency, accuracy and automation within communication and vendor workflows. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: Hungary_Budapest_Office Verra Mobility is a global leader in smart mobility. Verra Mobility Commercial Services creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages. We believe there is significant opportunity to further expand into Europe. We have established our European headquarters in Amsterdam, from which we have launched our tolling and violation management solution business in Europe in 2019. We further have offices in London, Paris, Madrid, and Budapest, with a workforce of close to 100 people. Our European tolling business has established relationships with tolling authorities throughout Spain, Portugal, France, Italy and Ireland, through which we offer interoperable electronic tolling directly to consumers, through white-label partnerships and to RAC customers, depending on location. Additionally, our European violations business specializes in the identification, notification, and collection of unpaid traffic, parking and public transport related fees, charges, and penalties issued to foreign registered vehicles or persons on behalf of issuing authorities in more than 17 European countries. We provide our services in more than 20 languages and more than 10 currencies and to leverage existing connections with approximately 30 vehicle licensing authorities and over 600 toll and ticket-issuing authorities for whom we bill violators in more than 135 countries. Position Overview The Communication Administrator is a key member of the Euro Parking Collection (EPC) Customer Care Department, providing critical support across all customer and client communication channels. This role ensures the efficient handling of complex, multi-language correspondence in a highly regulated environment, supporting more than 450 issuing authorities across 15 European countries and complying with over 350 distinct business rules. This role plays a pivotal role in coordinating and managing all forms of internal and external communication across the organisation. This includes the effective handling of incoming and outgoing correspondence, translation services, and managing enquiries received via phone, email, post, and fax. The role is responsible for delivering timely, accurate, and compliant responses aligned with client group business rules, requirements, and applicable regulatory standards. Fluency in multiple languages is essential, along with a high level of attention to detail and the ability to confidently navigate multiple systems and business areas that offers various products. A thorough understanding of and adherence to General Data Protection Regulation (GDPR) requirements is fundamental to the role. The Communication Administrator will also contribute to cross-functional initiatives, support the development and maintain of Standard Operating Procedures (SOPs), and ensure the consistency and compliance of all client communications. This position demands a proactive approach, excellent organisational skills, and a collaborative mind-set to uphold communication standards across the organisation Ideal for candidates with 1–3 years of relevant experience in customer service, technical help desk roles, or administrative functions, this position offers the opportunity to develop expertise in multi-system navigation, regulatory compliance, GDPR management, and client engagement in a dynamic, international environment. Essential Responsibilities · Efficiently manage all incoming and outgoing written correspondence, ensuring accuracy, compliance with business rules, and adherence to service level agreement (SLA) deadlines. · Handle representations in multiple languages, tailored to the specific requirements of individual clients. · EPC currently is working with 450 issuing organisations following their individual business rules in 22 languages across 15 European countries. Administrator is required to understand, follow and apply up to 350 distinct business rules per client group when handling representations. · Maintain and manage individual email inboxes, ensuring timely action is taken on all communications. · Promptly escalate high-priority or sensitive matters to appropriate internal or external stakeholders. · Act as a representative of issuing authorities in formal processes, including challenges raised with independent adjudicators, by preparing and submitting accurate evidence packs in a timely manner. · Manage inbound and outbound calls in designated language(s), providing clear, professional communication aligned with business rules. · Draft and issue client-facing responses in native languages where applicable, maintaining cultural appropriateness and consistent tone. · Record accurate and detailed case notes following calls and other key contravener interactions, ensuring case histories are up to date. · Share relevant client updates with the Customer Care Manager, other key stakeholders and other team members; maintain accurate and up-to-date client records in internal systems (e.g., Vendor Cards). · Translate, edit, and proofread documents as required, ensuring linguistic accuracy and timely delivery. · Contribute to internal communication initiatives, including the development of FAQs, standard operating procedures (SOPs), public website content, response templates, and communication audits. · Collaborate with senior team members and provide feedback on opportunities for improving communication processes and internal systems. · Support the onboarding and development of new team members through the preparation of training materials, delivery of training sessions, and provision of coaching and feedback. · Contribute to various language- and system-based projects, including Enterprise (EHI), Pagatelia, Debt Collection, Hungary Domestic, and pilot schemes such as Violations – Europcar Denmark. · Ensure all communication-related tasks—routine and project-based—are completed within established deadlines and in line with organizational quality standards. Qualifications Education & Experience · Minimum High School Diploma (GCSEs or A-levels) or equivalent required. · 1–3 years of relevant work experience. · Familiarity with CRM systems useful. Languages · Excellent verbal and written communication skills in English with the ability to convey complex information clearly and professionally. · Proficiency in additional European languages—such as French, German, Dutch, Spanish, Italian or Nordic languages—are highly desirable. Skills & Competencies · Proven ability to interpret and apply complex legislation and varied client-specific business rules across multiple issuing authorities while handling representations. · Strong organizational and time management skills, with the ability to prioritize effectively and meet multiple competing deadlines. · Confident in working across a variety of internal & external systems, often switching between platforms daily to meet differing businesses entity requirements (e.g. Navision, Admin Panel, CSR, Azure, client-facing portals, and document management systems). · Proficient in Microsoft Office applications, particularly Word, Outlook, Excel, and Adobe Acrobat, with the ability to use these tools in a professional and efficient manner. · Exceptional attention to detail and a high degree of accuracy, especially in handling legal documentation or data-sensitive communications. · Excellent interpersonal and communication skills, with a collaborative team-oriented approach. · Self-driven and capable of working independently while managing individual responsibilities to a high standard. · Open to continuous improvement, with a proactive attitude toward contributing to process enhancements and participating in cross-functional feedback. Behavioral Criteria · Professional Communication & Stakeholder Service: Demonstrates clear, professional and timely communication with internal stakeholders and external vendors to ensure accurate and service-focused delivery. · Learning Agility & Technical Development: Demonstrates the ability and willingness to acquire and apply new systems knowledge, digital tools and automation technologies (including AI-supported processes) relevant to the role. · Accuracy & Accountability: Maintains high levels of attention to detail in high-volume communication workflows and takes responsibility for quality and error resolution. · Adaptability & Operational Flexibility: Responds effectively to changing priorities, workload fluctuations and evolving regulatory or client requirements to maintain service continuity. · Team Collaboration & Contribution: Works constructively within the team environment, supporting shared objectives and contributing to efficient operational delivery. · Continuous Improvement Orientation: Identifies and supports process enhancements to improve efficiency, accuracy and automation within communication and vendor workflows. Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation. Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous. Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease. Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others. With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. .

Location: Chicago DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. Our Desktop Systems Engineering team is the front line of support for all users across the firm. We work with a wide range of the best technology available - - and we get to test, configure and deploy it all in an environment that continually challenges us and demands that we learn new things daily. The team is also responsible for driving innovation for technologies that impact users daily. The pace is fast but we also obsess about leaving no stone unturned when there is a problem to be solved. We believe in healthy debate, creative and collaborative problem solving and active knowledge sharing. Strong technical aptitude and a passion for technology are critical for success in the Systems Engineer role but initiative, strong analytics and drive are equally important. What you’ll be doing: Providing end-user support to employees in the Chicago corporate office and exchange floors Building, configuring, and upgrading workstations, laptops, and mobile devices Troubleshooting, maintenance, and upgrades of desktop managed servers User provisioning (user accounts, mobile devices, VPN, directory permissions) Providing support for conference room technologies Automation of repetitive system administration tasks Evaluating and recommending new hardware and software technologies or solutions What we’re looking for in this role: 2+ years of MEMCM/SCCM administration experience or similar Knowledge of application packaging and management Strong experience supporting and configuring Windows 11 Strong knowledge of Group Policy management Powershell experience Passionate about technology Highly motivated, self-starter who is eager to grow within our organization Ability to manage projects independently Previous mobile device management experience Nice to have: Intune management experience Previous macOS or Linux support experience Previous Windows Server and Active Directory support experience Scripting or low-level programming experience The annual base salary range for this position is $85,000 to $125,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts. For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice . California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice . [#LI-LD1]

Location: United States, Aliso Viejo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. At PlayStation, we are passionate about delivering high-quality experiences to millions of players worldwide. We are looking for an experienced, hands-on Software Development Engineer in Test II (SDET II) to help build reliable, scalable Subscription and Streaming experiences. This opportunity is suited for an engineer who enjoys solving complex technical problems, developing automation solutions, and improving quality across applications, services, and connected platforms. Role Overview As an SDET , you will collaborate with Software Engineers, Product Managers, and Quality Engineering teams to deliver subscription experiences across PlayStation platforms. You will take ownership of testing and automation for assigned features, contribute to technical solutions, and help improve how quality is built into the development process. Your work will span subscription and commerce services, backend APIs, mobile applications, gaming consoles, streaming services, and connected device experiences. You will have opportunities to expand your technical expertise while working with experienced engineers across multiple teams. Responsibilities Design, develop, and improve automated testing solutions for subscription services, applications, and connected platforms. Take ownership of quality engineering activities for assigned features, from test planning through automation and release validation. Collaborate with engineering teams early in development to identify quality risks, improve testability, and determine effective testing approaches. Develop reusable automation tools and framework capabilities that improve test coverage, reliability, and engineering efficiency. Validate end-to-end customer journeys involving authentication, commerce, entitlements, subscription lifecycle management, retention, and streaming experiences. Build automated tests for APIs, backend services, distributed systems, web applications, and native mobile platforms. Integrate automated testing into CI/CD pipelines and contribute to improving test execution reliability and feedback. Investigate complex failures, analyze root causes, and work with engineering teams to resolve issues. Contribute to quality metrics, dashboards, and reporting that provide visibility into automation coverage and release readiness. Identify opportunities to improve testing practices, reduce technical debt, and strengthen overall product quality. Collaborate with globally distributed engineering and QE teams on integration testing and release qualification. Explore emerging technologies, including AI-assisted testing, to improve test development and engineering workflows. Required Qualifications Bachelor’s degree or equivalent in Computer Science, Engineering, or a related field. 3+ years of experience in Software Development Engineering in Test, Software Engineering, Quality Engineering, or Test Automation. Proficiency in at least one programming language, such as Python, JavaScript/TypeScript, or Swift. Experience developing automated tests and working with test automation frameworks. Experience testing APIs, backend services, web applications, or native mobile applications. Understanding of software testing methodologies, test design, and automation strategies. Familiarity with CI/CD pipelines, version control, and modern software development practices. Experience investigating technical issues, debugging failures, and collaborating with engineering teams on solutions. Ability to manage assigned work independently, communicate technical findings, and collaborate across teams. Preferred Qualifications Experience with subscription platforms, commerce systems, payment processing, or entitlement services. Experience testing distributed systems, microservices, or cloud-based applications. Experience with automation technologies such as XCUITest, Appium, Selenium, or API testing frameworks. Familiarity with Jenkins, GitHub Actions, Docker, Kubernetes, or similar development tools. Experience testing streaming services, media playback, gaming consoles, or connected devices. Experience with React Native or other cross-platform application frameworks. Experience developing end-to-end automation across client applications and backend services. Familiarity with observability, telemetry, and quality reporting. Exposure to AI-assisted testing and automation tools. Understanding of accessibility and localization testing practices. What We’re Looking For You enjoy understanding how systems work and finding practical ways to improve their quality. You are comfortable working across different technologies, investigating complex issues, and translating requirements into effective testing solutions. You bring hands-on engineering experience, take ownership of your work, and collaborate with others to solve problems. You are interested in continuing to develop your technical expertise while contributing to reliable, high-quality PlayStation experiences. At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more. The estimated base pay range for this role is listed below, this is an hourly rate. $52.83 — $79.27 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: United States, San Diego, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. At PlayStation, we are passionate about delivering high-quality experiences to millions of players worldwide. We are looking for an experienced, hands-on Software Development Engineer in Test II (SDET II) to help build reliable, scalable Subscription and Streaming experiences. This opportunity is suited for an engineer who enjoys solving complex technical problems, developing automation solutions, and improving quality across applications, services, and connected platforms. Role Overview As an SDET , you will collaborate with Software Engineers, Product Managers, and Quality Engineering teams to deliver subscription experiences across PlayStation platforms. You will take ownership of testing and automation for assigned features, contribute to technical solutions, and help improve how quality is built into the development process. Your work will span subscription and commerce services, backend APIs, mobile applications, gaming consoles, streaming services, and connected device experiences. You will have opportunities to expand your technical expertise while working with experienced engineers across multiple teams. Responsibilities Design, develop, and improve automated testing solutions for subscription services, applications, and connected platforms. Take ownership of quality engineering activities for assigned features, from test planning through automation and release validation. Collaborate with engineering teams early in development to identify quality risks, improve testability, and determine effective testing approaches. Develop reusable automation tools and framework capabilities that improve test coverage, reliability, and engineering efficiency. Validate end-to-end customer journeys involving authentication, commerce, entitlements, subscription lifecycle management, retention, and streaming experiences. Build automated tests for APIs, backend services, distributed systems, web applications, and native mobile platforms. Integrate automated testing into CI/CD pipelines and contribute to improving test execution reliability and feedback. Investigate complex failures, analyze root causes, and work with engineering teams to resolve issues. Contribute to quality metrics, dashboards, and reporting that provide visibility into automation coverage and release readiness. Identify opportunities to improve testing practices, reduce technical debt, and strengthen overall product quality. Collaborate with globally distributed engineering and QE teams on integration testing and release qualification. Explore emerging technologies, including AI-assisted testing, to improve test development and engineering workflows. Required Qualifications Bachelor’s degree or equivalent in Computer Science, Engineering, or a related field. 3+ years of experience in Software Development Engineering in Test, Software Engineering, Quality Engineering, or Test Automation. Proficiency in at least one programming language, such as Python, JavaScript/TypeScript, or Swift. Experience developing automated tests and working with test automation frameworks. Experience testing APIs, backend services, web applications, or native mobile applications. Understanding of software testing methodologies, test design, and automation strategies. Familiarity with CI/CD pipelines, version control, and modern software development practices. Experience investigating technical issues, debugging failures, and collaborating with engineering teams on solutions. Ability to manage assigned work independently, communicate technical findings, and collaborate across teams. Preferred Qualifications Experience with subscription platforms, commerce systems, payment processing, or entitlement services. Experience testing distributed systems, microservices, or cloud-based applications. Experience with automation technologies such as XCUITest, Appium, Selenium, or API testing frameworks. Familiarity with Jenkins, GitHub Actions, Docker, Kubernetes, or similar development tools. Experience testing streaming services, media playback, gaming consoles, or connected devices. Experience with React Native or other cross-platform application frameworks. Experience developing end-to-end automation across client applications and backend services. Familiarity with observability, telemetry, and quality reporting. Exposure to AI-assisted testing and automation tools. Understanding of accessibility and localization testing practices. What We’re Looking For You enjoy understanding how systems work and finding practical ways to improve their quality. You are comfortable working across different technologies, investigating complex issues, and translating requirements into effective testing solutions. You bring hands-on engineering experience, take ownership of your work, and collaborate with others to solve problems. You are interested in continuing to develop your technical expertise while contributing to reliable, high-quality PlayStation experiences. At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more. The estimated base pay range for this role is listed below, this is an hourly rate. $52.83 — $79.27 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

- Исследование, проектирование и разработка архитектур легковесных ИИ-моделей детекции и сегментации дефектов для работы в offline-режиме на edge-устройствах. - Разработка алгоритмов предобработки изображений (кастомные фильтры для устранения бликов, артефактов освещения и шумов на металле).

Проектировать понятные пользовательские сценарии для личных кабинетов и административных систем.

Location: Canada; Australia; Taiwan; United Kingdom About the company Pixelogic Media Partners, LLC, a subsidiary of the IMAGICA GROUP, is a global provider of content localization and distribution services for the media and entertainment industry. Built on advanced next generation workflows and operations in Burbank, Culver City, London, Cairo and Cape Town, Pixelogic services the industry’s leading content owners including the major Hollywood studios, broadcasters and digital platforms. Pixelogic Media provides technology solutions to the entertainment industry. We are responsible for helping Hollywood Studios and content owners to get their content to global audiences by providing all language services including scripting, subtitling, access services and dubbing. Our products and services span the digital spectrum, from enhanced extras packages promoting digital purchase to physical disc authoring. Our clients include major Hollywood studios and dozens of independent studios. To date, we’ve delivered thousands of titles to iTunes, Google, Netflix, Amazon, and others. We’ve created a large percentage of iTunes Extras titles available on the App Store, developed the specification of and delivered the first Cross-Platform Extras titles, authored more than eight-thousand DVDs, two-thousand Blu-rays, as well as award-winning tablet and mobile apps. About the role Due to increased demand for localized content in the APAC region, Pixelogic is seeking experienced freelance Japanese-to-Traditional Chinese (Taiwan) subtitling translators to join our linguist network and support upcoming projects. The ideal candidate will be highly motivated, possess a flexible attitude, and adapt quickly in a fast-paced environment. In addition, they must be able to work as part of a team that deals with changing priorities and workloads. Due to the sensitive nature of the delivery schedule, time flexibility is of paramount importance. Requirements Responsibilities Translate Japanese audiovisual content into accurate, natural Traditional Chinese (Taiwan) subtitles using Pixelogic’s proprietary cloud-based subtitling software. Follow client-specific style guides and technical specifications. Use in-house glossary tools to maintain terminology consistency across projects. Review and correct translation, linguistic, and formatting errors in assigned subtitle files. Meet project deadlines while maintaining translation quality and accuracy. Maintain the confidentiality of sensitive content and project information. Requirements: Native or near-native proficiency in Traditional Chinese (Taiwan). Advanced or native-level proficiency in Japanese, including strong comprehension of spoken Japanese. Good working proficiency in English, with the ability to understand written instructions, communicate professionally via email, and use English-language tools and platforms. Strong understanding of Japanese and Taiwanese cultural nuances, idioms, and expressions. Excellent Traditional Chinese writing skills, including grammar, punctuation, vocabulary, and natural subtitle phrasing. Minimum of 2 years of professional subtitling translation experience. Strong attention to detail, accuracy, and consistency. Ability to follow client-specific technical specifications and style guides. Ability to meet tight deadlines and accommodate flexible working hours when required.

Location: Europe - Remote About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services and Web3. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at global scale. Bybit EU is headquartered in Vienna and is building the next generation of regulated digital asset services for customers across the European Economic Area. About the Role Bybit EU is looking for a Customer Excellence Lead to direct our European customer experience strategy, CRM-driven communication, and support operations across our regulated digital asset and financial services businesses. This senior leadership role covers customer support, service delivery, complaint management, customer experience, operational performance and service optimisation , with a strong focus on customer satisfaction, scalability, efficiency and regulatory compliance. Reporting directly to the Chief Business Operati ons Officer EU , you will work closely with Product, Technology, Compliance, Operations and global Customer Service teams to deliver seamless customer experiences and build a high-performing European customer service function. Key Responsibilities Customer Service Strategy & Operations Define and execute the European customer service strategy aligned with business objectives and customer expectations. Oversee customer support operations across European markets, channels and customer segments. Establish service standards, operating procedures, KPIs and performance management frameworks. Drive operational efficiency, scalability and continuous improvement across customer service functions. CRM, Incident & Platform Communications Own the operational CRM and notification strategy for European users across email, in-app messaging, push notifications, and system banners. Serve as the accountable owner for critical user alerts, managing end-to-end incident communications during platform changes, planned maintenance, service interruptions, and downtime. Partner with Product, Operations, and Marketing to draft and distribute clear, timely product updates, compliance notices, and general news. Maintain standardized templates and rapid-response incident runbooks to keep users transparently informed during critical events. Customer Experience & Service Quality Deliver high-quality customer support across retail, active trader, VIP and institutional customer segments. Own customer satisfaction, service quality, response times and first-contact resolution performance. Identify customer pain points and drive improvements across the end-to-end customer journey. Develop consistent and effective customer communication and service standards across European markets. Complaint Management & Escalations Oversee customer complaint handling, escalations and dispute resolution in accordance with applicable regulatory requirements. Ensure effective processes for managing complex, sensitive and high-priority customer cases. Partner with Compliance, Legal and Risk teams to address customer protection and regulatory concerns. Analyse complaint trends and implement corrective actions to address recurring issues. Service Channels & Customer Support Manage customer service delivery across live chat, email, telephone and other relevant support channels. Develop effective support models for onboarding, KYC, deposits, withdrawals, trading and account-related enquiries. Ensure appropriate service coverage, workforce planning and multilingual support capabilities across European markets. Oversee service delivery performance of internal teams and outsourced customer support providers. Technology, Automation & Performance Drive the adoption of customer service technologies, AI, automation and self-service solutions. Own customer service analytics, reporting and performance dashboards. Use customer insights, data and feedback to improve service quality, productivity and customer retention. Partner with Product and Technology teams to improve support platforms, workflows and customer journeys. Leadership & Compliance Build and lead a high-performing European customer service function. Set clear objectives, KPIs and accountability across internal teams and external service providers. Ensure customer service operations meet applicable European regulatory requirements, including customer protection, complaint handling and data privacy. Work closely with global and local stakeholders to align service standards while addressing European regulatory and customer needs. What We're Looking For 10+ years of relevant experience in customer service, customer operations or customer experience, including significant leadership experience in crypto, fintech, banking, brokerage or financial services. Proven experience leading large-scale, multi-market customer service operations and high-performing international teams. Strong understanding of crypto trading, digital assets, payments and financial services customer journeys. Demonstrated experience managing customer support operations, complaint handling, escalations and service quality. Strong experience with customer service platforms, CRM systems, AI, automation and omnichannel support solutions. Commercial and analytical mindset with experience managing CSAT, NPS, SLAs, response times, resolution rates and operational efficiency metrics. Experience managing outsourced service providers, workforce planning and multilingual customer support operations. Strong understanding of European markets, customer protection requirements and regulated financial services environments. Proven ability to drive operational transformation, customer experience improvements and scalable service delivery. Excellent communication, leadership and stakeholder management skills. Fluent English; additional European languages are an advantage; Chinese nice to have. Bachelor's or Master's degree in Business Administration, Management, Finance , Communications or a related field ; equivalent relevant professional experience will also be considered. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.