Location: Austin, in-person
Specialist, B2B Account Recovery
Department:
Operations
Reports To:
Senior Manager, B2B Account Recovery
Location:
Austin, TX (Primarily In-Office)
About inKind
inKind is transforming restaurant financing and customer engagement through an innovative fintech platform that provides restaurants with growth capital while helping consumers discover and enjoy dining experiences nationwide.
Our mission is to help restaurants thrive by providing flexible capital and technology that drives repeat guests, while delivering exceptional dining experiences for consumers. As we continue to grow, we're looking for people who enjoy solving challenging business problems, working collaboratively, and taking ownership of meaningful outcomes.
About the Role
The Specialist, B2B Account Recovery plays an important role in protecting inKind's restaurant financing portfolio while preserving long-term relationships with our partners.
Reporting to the Senior Manager, B2B Account Recovery, you'll manage a portfolio of restaurant partners experiencing financial distress or contractual default. You'll own recovery efforts from initial outreach through resolution, negotiating directly with restaurant owners and operators to develop practical solutions that maximize recovery while maintaining professionalism and trust.
This isn't a traditional collections role. Success requires commercial judgment, negotiation skills, empathy, and the ability to balance financial outcomes with long-term business relationships. You'll work cross-functionally with Legal, Finance, Operations, Sales, and Partner Success while contributing ideas that continuously improve our recovery processes as we scale.
What You'll Do
Account Portfolio Management
Own a portfolio of restaurant partner accounts in default, driving recovery efforts from initial outreach through final resolution.
Develop recovery strategies tailored to each partner's financial and operational circumstances.
Maintain consistent communication with restaurant owners and operators while ensuring timely follow-up.
Prioritize accounts based on financial exposure, contractual obligations, and business risk.
Escalate complex or high-risk matters appropriately while independently managing day-to-day recovery activities.
Negotiation & Resolution
Lead negotiations with restaurant owners to resolve contractual defaults through payment plans, settlements, restructures, or other mutually beneficial solutions.
Balance recovery objectives with maintaining positive long-term relationships wherever possible.
Conduct difficult financial conversations professionally, confidently, and respectfully.
Document negotiated agreements and ensure commitments are accurately executed.
Risk Management & Legal Coordination
Review executed agreements to identify contractual obligations and default triggers.
Prepare and issue notices of default and other recovery documentation.
Coordinate closely with Legal on escalated matters, litigation support, and enforcement activities.
Prepare and maintain UCC-1 financing statements and supporting documentation.
Ensure recovery activities remain compliant with company policies and applicable regulations.
Process & Operational Excellence
Maintain accurate records within Salesforce and internal systems.
Keep documentation, notes, communications, and recovery milestones audit-ready.
Track portfolio performance and recovery metrics.
Identify recurring issues, operational bottlenecks, and process improvement opportunities.
Partner with the Senior Manager to continuously improve recovery workflows as the business scales.
Who You Are
You enjoy solving complex business problems and can remain calm and professional during difficult conversations. You're comfortable balancing financial outcomes with relationship management and know how to negotiate collaboratively while protecting the company's interests.
You are:
A confident communicator who can build credibility with restaurant owners and business operators.
Commercially minded, with the ability to understand contracts, financial performance, and business risk.
Organized and detail-oriented, able to manage multiple active recovery cases simultaneously.
Relationship-driven, balancing firmness with empathy and professionalism.
Curious about hospitality and motivated to understand the operational realities restaurant owners face.
Collaborative and comfortable partnering across Legal, Finance, Partner Success, and Operations.
Accountable and proactive, taking ownership of outcomes without requiring constant direction.
Minimum Qualifications
3–5 years of experience in B2B collections, commercial account recovery, credit, receivables management, or a similar client-facing financial role.
Experience negotiating payment plans, settlements, or commercial resolutions.
Strong understanding of commercial agreements and contractual obligations.
Experience conducting financial negotiations with business owners or executive stakeholders.
Experience using CRM platforms such as Salesforce, HubSpot, or similar systems.
Strong organizational, written, and verbal communication skills.
Ability to work full-time from our Austin office.
Preferred Qualifications
Experience in hospitality, restaurant finance, fintech, banking, commercial lending, or alternative financing.
Familiarity with secured lending concepts and UCC filings.
Startup or high-growth company experience.
Experience partnering with legal teams during commercial recovery efforts.
Why You'll Love Working at inKind
Build meaningful relationships with thousands of restaurant partners across the country.
Join a fast-growing fintech company transforming how restaurants access capital and grow their businesses.
Work alongside smart, collaborative teammates who value ownership, curiosity, and execution.
Have direct visibility into business performance and opportunities to influence operational improvements.
Enjoy a high-impact role where your work directly contributes to the company's financial success.
Salary:
$80,000 - 90,000 + Benefits
Who we are:
inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.
Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.
Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.
inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.
By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our
Privacy Policy
. For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.
Location: Boston, MA
Workplace: OnSite
At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP believes in the power of humans to transform how they feel, perform and age; we serve the aspiring.
WHOOP is hiring a Senior Revenue Recovery Analyst to own and optimize strategies that protect and recover revenue across the member lifecycle. This role will focus on improving payment recovery, reducing device loss, and preventing scams and abuse while maintaining a high-quality member experience. You will use data to identify sources of revenue leakage, develop and test solutions, and partner across Product, Engineering, Finance, Membership Services, and other teams to drive measurable improvements in revenue recovery and loss prevention.
RESPONSIBILITIES:
- Own key revenue recovery and loss-prevention metrics, including payment failure-to-success rate, device loss rate, and losses associated with scams and abuse
- Develop and execute strategies to improve payment recovery, identifying opportunities across payment retries and recovery workflows
- Identify the root causes and financial impact of device loss and develop scalable strategies to improve device recovery and reduce associated losses
- Identify emerging patterns of scams and abuse, partnering cross-functionally to develop preventative measures that minimize financial loss while preserving a strong member experience
- Build a rigorous testing and measurement framework to evaluate revenue recovery initiatives, quantify incremental impact, and continuously optimize performance
- Assist in incident response for revenue-impacting events, coordinating cross-functional teams to rapidly assess impact, mitigate losses and resolve root causes.
- Partner cross-functionally with Product, Engineering, Finance, Membership Services, Legal, and other stakeholders to prioritize and implement initiatives that balance revenue recovery, risk mitigation, operational complexity, and member experience
QUALIFICATIONS:
- 5+ years of experience in payments, revenue operations, fraud/risk, or similar field
- Demonstrated experience using data and experimentation to identify opportunities, diagnose issues, and drive measurable business outcomes
- Experience developing or optimizing strategies related to payment recovery, fraud and abuse prevention, loss prevention, or similar revenue-protection programs
- Strong analytical and financial acumen, with the ability to quantify the impact of revenue leakage and build compelling business cases for solutions
- Proven ability to lead complex, cross-functional initiatives involving Product, Engineering, Finance, Operations, or other stakeholders
- Ability to balance revenue optimization and risk reduction with the member experience, applying sound judgment in ambiguous or rapidly evolving situations
- Strong communication skills with the ability to translate complex problems and data into clear recommendations for technical and non-technical audiences
- Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.
The U.S. base salary range for this full-time position is $115,000 - $150,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.
In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.
These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.
Location: Lagos, Nigeria
Who We Are
We are building a category-defining financial institution focused on expanding access to credit for underbanked individuals and small businesses across Nigeria. Through innovative lending, savings, and deposit solutions, we are redefining convenience, speed, and customer experience.
The Role
The Recovery Manager is responsible for the overall performance of Non-Performing Loans (NPL) and Written-Off Recoveries, including exceeding monthly recovery targets, safeguarding portfolio quality, proactively addressing performance gaps, and fostering a high-performance recovery culture. This role is for operators who think in numbers and manage by data, are obsessed with targets, run rates, and gap closure, can balance firmness with customer empathy, take extreme ownership and deliver results under pressure, challenge inefficiency and raise the performance bar, and move fast, act decisively, and execute relentlessly.
Responsibility
1. Target Ownership & Run-Rate Management
Deliver 100%+ of monthly NPL and written-off recovery benchmarks.
Translate monthly targets into weekly and daily run-rate expectations.
Identify deficits early and execute structured recovery sprints.
2.
Performance Governance
Implement daily war-room reviews.
Track PTP conversion rates, RPC rates, contactability, and agent productivity.
Reallocate high-value accounts to top performers when necessary.
Enforce strict accountability at Team Lead and Agent levels.
3. Strategy & Continuous Improvement
Design and execute data-driven recovery strategies.
Lead portfolio segmentation (balance-based, risk-based, behavior-based).
Improve PTP kept rates and reduce roll-forward rates.
Introduce structured incentive models to drive productivity.
4. Team Leadership & Capability Building
Recruit, develop, and retain high-performing recovery talent.
Coach Team Leads to operate with discipline and urgency.
Build a performance culture where underperformance is corrected quickly.
5. Executive Reporting & Insight
Provide sharp, insight-led reporting to executive management.
Forecast month-end outcomes based on real-time run rate.
Highlight risks to profitability early and propose mitigation plans.
Requirements
Mandatory
HND or BSc in a relevant discipline.
Minimum of 7+ years’ experience in Recoveries (consumer lending or fintech preferred).
Proven track record of consistently hitting or exceeding recovery targets.
Strong analytical capability and data fluency.
Advantageous
Experience in digital collections platforms.
Exposure to credit risk or portfolio analytics.
Experience managing >20 collectors.
Core Competencies
Advanced negotiation and objection handling.
Data-driven decision making.
Strong execution discipline.
Conflict resolution and escalation management.
High emotional resilience under pressure.
Clear and confident communication at all levels.
Location: Ikoyi, Nigeria
Job Summary:
Renmoney is hiring a
Field Recovery Officer
to manage and recover overdue accounts through field operations and customer engagement. The role involves executing recovery strategies, negotiating realistic repayment plans, and advising on process
improvements, all while maintaining regulatory and policy compliance.
Key Responsibilities:
Engage defaulting customers and recover overdue debts.
Negotiate and monitor repayment plans based on financial assessments.
Update recovery systems and provide insights on debt management strategies.
Ensure adherence to legal and internal recovery processes.
Deliver high-quality service aligned with company values and customer care policies.
Requirements
Bachelor's degree in business, finance, or a related field.
Minimum of 2 years’ experience in collections or field recoveries.
Knowledge of debt recovery principles and legal processes.
Strong analytical, communication, and negotiation skills.
Familiarity with call center optimization and financial systems.
Skip tracing knowledge
Ideal Candidate:
Proactive, results-driven, and comfortable with ambiguity.
A strong communicator and problem-solver.
Enjoys fast-paced, collaborative environments.
Not Ideal for Those Who:
Prefer highly structured roles with constant direction.
Thrive in large, hierarchical teams.
Benefits
A perfect place for people who enjoy prospecting and coming up with solutions to onboard and convert large-scale customer relationships
A work environment that people who are a self-starters, take initiative, work collaboratively and can self-manage in ambiguity
You will receive competitive compensation and work with amazing people.
You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.
Location: Ikoyi, Nigeria
Join Our Passionate Team!
At Renmoney, we believe in the power of financial inclusion and the meaningful impact we can make in the lives of our customers. Our mission is simple: to make finance simple and useful for everyone, especially the underbanked individuals and small business owners in Nigeria. If you're looking for a vibrant workplace where your voice matters and your contributions lead to real change, we want to hear from you!
The Role
As the Team Lead for Field Recovery, you will spearhead our efforts in managing the recovery of outstanding debts. Your leadership will be vital in guiding a dedicated team to achieve outstanding results while maintaining positive relationships with our clients. Every interaction counts, and you'll be at the forefront of ensuring customers feel valued while we help them navigate their financial responsibilities.
Your Responsibilities
Lead and inspire a team of Field Recovery Officers, providing them with the tools and motivation they need to excel in their roles.
Develop and implement effective recovery strategies that balance our commitment to customer care with the need for collections.
Monitor performance metrics and provide regular feedback to your team to help them grow and improve.
Engage with clients directly, resolving difficulties, and working towards amicable debt settlements that benefit both parties.
Collaborate with cross-functional teams to share insights and enhance our overall customer experience.
Stay updated on industry best practices and compliance regulations to ensure our recovery processes are both effective and ethical.
What You Bring
A minimum of 3 years of experience in debt recovery or a related field, with at least 1 year in a leadership role.
Exceptional leadership and team management skills that foster a collaborative and results-oriented environment.
Strong analytical abilities and a data-driven approach to measuring performance and making informed decisions.
Excellent communication and interpersonal skills, capable of relating effectively with both internal teams and customers.
A passion for problem-solving and a proactive approach to overcoming challenges.
Experience in the Fintech industry is a major plus – we love to see candidates familiar with our space!
What’s in it for You?
When you join Renmoney, you aren’t just another employee – you’re part of a family that values your growth and innovation. You'll receive competitive compensation, opportunities for professional development, and a supportive environment that champions your success.
Are you ready to lead a passionate team and make a real difference in your community? Apply today, and let's build a better financial future together!
Requirements
Bachelor's degree in Business, Finance, or a related field.
Minimum 4 years of experience in field recovery or debt collections, with at least 2 year in a leadership role.
Strong understanding of recovery processes and customer relationship management.
Excellent organizational and time management skills.
Ability to thrive in a fast-paced, dynamic environment.
Exceptional communication and negotiation skills.
Proficiency in relevant software applications and tools.
Benefits
A perfect place for people who enjoy prospecting and coming up with solutions to onboard and convert large-scale customer relationships
A work environment that people who are a self-starters, take initiative, work collaboratively and can self-manage in ambiguity
You will receive competitive compensation and work with amazing people.
You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.
Location: United States (Remote)
Workplace: Remote
About Teleport
Don't wait for the future of infrastructure. Be part of it.
Teleport is the AI Infrastructure Identity Company. We're solving one of the hardest problems in security: giving every human, machine, workload, and AI agent a cryptographically secured identity, improving engineering velocity while maintaining security. We make trusted computing simple. This gives you the freedom, power, and autonomy to build and innovate with confidence.
Remote-first and globally distributed, we work with companies like Nasdaq, DoorDash, and Elastic to secure infrastructure for an AI world.
As a member of the Teleport Customer Solutions Team, you will own the full post-sales lifecycle for a portfolio of strategic customers: implementation, technical support, ongoing business reviews, and identifying expansion opportunities. You will be responsible for implementing, supporting, evangelizing, and expanding Teleport at our top customers, and dedicated to proactively driving adoption so that they achieve the maximum value from all Teleport products and solutions.
This is a deeply technical role. Many of our customers run Teleport on Kubernetes, and you will be expected to operate comfortably at the cluster level: designing and deploying Teleport in customer environments, troubleshooting failing workloads, and debugging access, networking, and certificate issues alongside customer engineers.
You will work directly with customers to design solution architecture, deploy and configure Teleport hands-on, share implementation best practices, triage and debug technical issues, develop and maintain training programs, evangelize the solution to a wider customer organization, and plan and assist with enterprise-wide rollouts. You will act as a customer champion within Teleport and help prioritize product feedback by working with the Product team. As a Senior Customer Success Engineer, you will be the primary lead for identifying and providing initial triage of technical blockers via shared chat, ticket, and meetings.
As our company grows and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.
What you’ll bring
- Deep, hands-on Kubernetes experience. You have built clusters with kubeadm (not just managed services), configured RBAC and certificate-based user access, and debugged failing workloads, networking, and control-plane issues. CKA certification is strongly preferred; CKAD is a plus.
- Experience with cert-manager and TLS certificate management, Helm, and GitOps tooling (ArgoCD or Flux)
- Demonstrable experience with the following security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), and RBAC
- Linux administration skills
- Hands-on experience with one of the major public cloud providers: AWS, GCP, or Azure (certifications are a plus)
- 8+ years of experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
- Exceptional hands-on troubleshooting, testing, and debugging skills, with the tenacity to identify and resolve technical issues as they arise
- Outstanding soft skills and excellent verbal and written communication
- Project management experience and the ability to handle multiple clients simultaneously
What you’ll be doing
- Design solution architecture for Teleport in customer environments
- Deploy and configure Teleport in customer environments, including Kubernetes-based deployments, and communicate implementation best practices to the customer
- Act as the point person for technical issues, troubleshooting Kubernetes-based customer environments (cluster, networking, certificate, and access issues) and escalating high-complexity cases to Engineering
- Work closely with Sales and Product to identify customer needs tied to tangible upsell and cross-sell opportunities
- Plan and deliver Quarterly Business Reviews for customers, drive adoption within the customer organization, and plan and assist with enterprise-wide rollouts of Teleport
- Develop, maintain, and deliver customized training, and evangelize the solution to a wider customer organization
- Maintain strong working relationships with key client stakeholders and expand those relationships into other parts of the organization
- Document each customer’s business goals and challenges to align Teleport with the most value possible
- Serve as a subject matter expert on existing and upcoming Teleport solutions for customers and teammates, staying up to date on the latest releases
- Collaborate with Sales and Product to provide valuable feedback for product improvement
- Support our broader customer base seeking new solutions and best practice recommendations
Our interview process
Our interview process includes a hands-on technical assessment. You will build a kubeadm Kubernetes cluster, configure RBAC with certificate-based user access, deploy an application, present your design and its tradeoffs, and work through live Kubernetes troubleshooting scenarios. Candidates should be comfortable operating Kubernetes at this level without relying on managed-service abstractions. You are welcome to use AI tools for the take-home portion, with full disclosure of how they were used.
Why Teleport
You're joining a company where the problem is real, the team is small, and your work shows up directly in the product. We're not a big company, you won't get lost in a crowd. You'll have the freedom and autonomy to do what you're great at, alongside teammates who care about doing it right and want to see you succeed. The work is collaborative, there's real room to grow, and the mission is one worth showing up for.
Remote-first and globally distributed, we're genuinely passionate about what we're building.
The Benefits
At Teleport, we believe your career is more important than a list of perks. That's why we focus on making your day-to-day the best it can be — giving you the autonomy, access, and support to do the best work of your career.
- Extensive health coverage
- Annual expense budget
- Rest and recovery policies that maximize your ability to recharge
- Investment in your future with retirement savings plans
- Professional development opportunities
Teleport is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classifications protected by federal, state, or local law.
Candidate Privacy Notice: For information about our collection and processing of job applicant personal data for this position, please see our Job Applicant Privacy Policy and Notice of Collection at goteleport.com/legal/apply/job-applicant/ http://goteleport.com/legal/apply/job-applicant/
Location: Cairo, Egypt
Workplace: hybrid
We are looking for a Senior Data Engineer to join one of the Data Platform teams that works with the Marketing, Growth, partner, and financial data domains.
You will be working with cutting edge cloud technologies (GCP, AWS, BigQuery, Databricks, K8s) and building a large scale data infrastructure for analytics, machine learning, and streaming/CDC data delivery.
Key Responsibilities
Build and operate batch and streaming ingestion into a layered BigQuery DWH (raw → ODS → data marts) using Airflow, Debezium CDC over Kafka with protobuf, Pub/Sub, and Dataflow
Integrate external data sources end-to-end — marketing platforms (GA4, AppsFlyer, TikTok/Meta/Google Ads), payment providers, S3 buckets, and third-party APIs — including schema contracts, backfills, and reconciliation
Engineer the data platform itself in Python: custom Airflow operators and connectors in a shared ETL framework, Kafka Connect on Strimzi (K8s), Cloud Functions, and API integrations with external providers
Build CI/CD and change-management tooling for BigQuery: GitHub-based test-and-approval flows, SQL migration engines (Liquibase/Flyway/Bytebase), sandbox validation, backup and rollback
Own reliability and correctness of pipelines: idempotency, deduplication, late-data handling, backfill and replay, freshness monitoring and alerting; write integration and unit tests
Drive data governance and compliance: ITGC-compliant change management for BigQuery, IAM and least-privilege access, PII policy tags and DLP, Unity Catalog on Databricks, column-level lineage (OpenMetadata/Dataplex), and disaster-recovery planning
Build internal data tools and platform services for agentic workflows with data — Streamlit apps, Slack bots, LLM-based agents and MCP servers that help teams find and use data
Support analysts and business teams with data requests, fostering data-driven decision-making across the company
Contribute to system design and architecture with the development team
Skills, Knowledge and Expertise
Strong practical Python: clean, well-structured, and tested code for services, tooling, and data pipelines
Solid software design skills (OOP, modularity, design patterns) — we build platform tools for agentic workflows with data and plan to develop data-related backend services, so well-designed code is highly valued
Experience building and operating services in a cloud environment (GCP, AWS or similar): CI/CD, containerization, monitoring and alerting
Familiarity with Kubernetes and Terraform — our infrastructure runs on GCP/K8s
Hands-on experience with DWH-related tasks (BigQuery or another cloud warehouse) and confident working SQL
Clear communication with non-engineering stakeholders — a meaningful share of the work is data requests from analysts and business teams
Demonstrated ability to take ownership of technologies or services and proactively contribute ideas to the team
Nice to have
Advanced SQL: complex queries, window functions, partitioning, clustering, and cost optimization
Experience building reliable pipelines around CDC (e.g., Debezium): idempotency, schema evolution, backfills, and reconciliation
Analytical data modeling skills: table grain, facts vs dimensions, slowly changing dimensions, and metric definitions
Experience with stream processing frameworks such as Flink or Apache Beam/Dataflow
Exposure to data governance and audit compliance (ITGC/SOX), Databricks Unity Catalog, or lineage/catalog tooling (OpenMetadata, Dataplex)
Interest in building LLM-based agents and AI tooling for data
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: London, England
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
About the Team
Our Infrastructure teams build the foundation that engineers at Wolt, Deliveroo, and DoorDash build on: the compute, cloud, and networking capabilities that enable Engineering teams to develop, deploy, and run services at global scale. The EU Compute team has a specific focus on provisioning, scaling, and the efficient operation of GPU infrastructure for AI and ML workloads. This is an emerging space with plenty of greenfield opportunities.
We're looking for a Staff Engineer to be a hands-on technical leader for this infrastructure work that crosses team and brand boundaries. You'll set direction for the platform, turn complex problems into deliverable plans, write and review production code, and help other engineers make sound decisions. It's an exciting time to join: we're building a global platform and the choices made now will shape how engineers across the company ship for years.
What you’ll be doing
You'll own some of the hardest infrastructure problems in the company and make the platform easier to operate and safer to build on. We’re determined to build great platform products and user experiences, and you’ll be pivotal in making this reality.
Day-to-day in this role you’ll:
Set technical direction for shared AWS and Kubernetes infrastructure, balancing reliability, security, developer experience, and cost.
Lead substantial initiatives from design through rollout and operation, coordinating dependencies and decisions across Wolt, Deliveroo and DoorDash, focusing on workloads targeting GPUs.
Evolve Kubernetes clusters, cloud networking, identity, and infrastructure provisioning to support growing and varied workloads.
Build reusable Terraform patterns and self-service tooling that help teams provision infrastructure safely and consistently.
Improve deployment and operational practices, including GitOps, observability, capacity planning, incident response and recovery.
Use production signals and developer feedback to find platform friction, choose where to invest and measure whether changes actually help.
Assist with supporting the platform, with deep focus on GPU infrastructure, as well as broad focus on compute in general.
Gracefully sunset legacy infrastructure and tooling, and create strategies to reduce toil.
Mentor engineers through design reviews, implementation and incidents, raising the quality of infrastructure work across teams.
Our humble expectations
Deep experience building and operating Kubernetes and AWS infrastructure in production. Familiarity with GPU workloads and orchestration is a plus.
Strong software engineering skills: you use Go, Python or a similar language to build maintainable tools and automation.
Experience with infrastructure as code (we use Terraform) and with designing systems that other engineering teams depend on.
A track record of leading complex technical work across teams, including architectural decisions, delivery, and operational follow-through. You have the breadth to collaborate and design across team and domain boundaries, and the depth to have hands-on impact.
Strong judgment on trade-offs in distributed systems, networking, security, reliability, and cloud cost.
Clear communication, and the ability to bring people together around a practical technical direction.
What we offer
Scope and influence.
Shape infrastructure used globally, while staying close to the engineering. Your work will help product teams ship services with greater ease and confidence.
Real problems at global scale.
Multi-cluster Kubernetes, AI / ML workloads, cloud networking, GitOps, and progressive delivery across a global company.
Autonomy and ownership.
Set direction and see it through from design to operation, with the backing of a global engineering organisation spanning Europe and the US.
Growth.
Room to expand your scope, whether through deeper technical leadership or broader cross-domain influence.
Great people.
Work with talented engineers and leaders in a diverse, international environment, mentoring and learning from others.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: Vancouver, BC, Canada
About Advantage HQ
Advantage HQ sits at the intersection of performance marketing and creator-driven growth.
We manage more than $850 million in annual media spend across Meta, TikTok, and YouTube, run 80,000+ creator partnerships every month across a network of 400,000+ influencers, and use Meteoric AI, our proprietary intelligence platform, to power discovery, outreach, whitelisting, and creative decision-making at scale.
We are trusted by more than 200 high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, strategists, analysts, and creatives drives meaningful bottom-line impact through performance creative, paid media, influencer marketing, and conversion optimization.
Advantage HQ is not just an agency. We are a scalable growth platform with a proven track record, an ambitious team, and a culture built for A-players.
The Role
We are looking for a Senior Growth Strategist to own the growth, performance, and strategic direction of a portfolio of high-growth consumer brands.
You will be expected to understand each client’s business, identify the highest-leverage growth opportunities, and mobilize a cross-functional team to execute against them.
Working across paid media, creative strategy, influencer marketing, offers, funnels, and conversion optimization, you will turn fragmented marketing activities into a focused and executable growth strategy.
You will lead cross-functional growth pods, partner directly with founders and senior marketing leaders, and make sure the right decisions are made quickly. When performance is strong, you will identify how to scale it. When performance falls behind, you will diagnose the issue, build the recovery plan, and drive it through to execution.
Success in this role means your clients grow, your relationships compound, and the teams around you consistently operate at a higher level.
What You Will Own
Client Growth Strategy
Own the growth strategy for a portfolio of high-growth DTC brands.
Develop a deep understanding of each client’s business model, economics, customer, products, positioning, and competitive landscape.
Translate business goals into actionable growth roadmaps across paid media, creative, creators, offers, funnels, and conversion optimization.
Identify the highest-leverage initiatives that can materially improve revenue, customer acquisition, profitability, and scale.
Build quarterly growth plans with ambitious targets, clear priorities, and measurable outcomes.
Continuously evolve the strategy based on performance data, customer insights, creative learnings, and changes in the market.
Performance and Commercial Outcomes
Take direct ownership of client performance, retention, and portfolio growth.
Identify opportunities to profitably increase media spend, expand into new channels, improve monetization, and deepen the client relationship.
Understand the commercial mechanics behind growth, including CAC, MER, ROAS, contribution margin, conversion rate, average order value, retention, and payback period.
Turn complex performance data into clear decisions and decisive actions.
Challenge assumptions, surface risks early, and prevent accounts from drifting without a strategy.
Success will be measured by outcomes, not by the number of meetings held or reports delivered.
Cross-Functional Pod Leadership
Lead cross-functional growth pods spanning paid media, creative strategy, influencer marketing, project management, ad operations, and conversion optimization.
Create clarity around the strategy, priorities, responsibilities, and next actions for every client.
Run high-quality weekly growth meetings focused on performance, decisions, accountability, and removing blockers.
Ensure that the team is not merely completing tasks, but executing against a coherent growth thesis.
Raise the quality and speed of thinking across the pod.
Hold team members accountable while creating an environment in which strong operators can do their best work.
You may not directly manage every person in the pod, but you will be responsible for aligning them and driving the collective output.
Testing and Growth Execution
Build a consistent pipeline of high-impact tests across creative, paid media, offers, landing pages, funnels, and creator-led acquisition.
Increase testing velocity without sacrificing strategic quality.
Partner with creative strategists to translate customer insights and performance data into stronger concepts, angles, hooks, and formats.
Partner with paid media teams to improve campaign structure, budget allocation, scaling decisions, and overall efficiency.
Work with influencer and creator teams to identify opportunities for high-performing content, whitelisting, and scalable creator partnerships.
Ensure that successful tests are scaled quickly and unsuccessful tests generate useful learnings.
Eliminate bottlenecks. Nothing important should sit idle because ownership is unclear or a decision has not been made.
Client Leadership
Become a trusted strategic partner to founders, executives, and senior marketing leaders.
Lead client conversations with clarity, confidence, commercial judgment, and a strong point of view.
Communicate proactively, particularly when performance changes, risks emerge, or a significant opportunity is identified.
Deliver sharp weekly updates that explain what happened, why it happened, what the team is doing, and what comes next.
Lead monthly and quarterly reviews that create conviction in the strategy rather than simply recapping historical performance.
Strategic Communication
Ensure clients and internal leadership always understand where performance stands, what matters most, and what actions are being taken.
Present strategies in a way that is commercially compelling, analytically grounded, and easy to act on.
Communicate with urgency and precision. Avoid vague updates, unnecessary complexity, and reporting that does not lead to decisions.
Share winning strategies, patterns, and learnings across the organization so that every pod benefits from what is working.
What We Are Looking For
5+ years of experience in growth strategy, performance marketing, e-commerce, paid acquisition, or a closely related discipline.
Proven experience owning growth outcomes for meaningful DTC or consumer brand portfolios.
A strong understanding of paid social, performance creative, customer acquisition, offers, landing pages, and conversion optimization.
Experience working with significant advertising budgets and making commercially important decisions.
The ability to interpret performance data and convert it into clear strategic actions.
Strong knowledge of metrics such as CAC, MER, ROAS, contribution margin, conversion rate, average order value, retention, and payback period.
Experience leading cross-functional teams or pods in a fast-moving environment.
Confidence working directly with founders, executives, and senior client stakeholders.
A track record of retaining and growing client relationships through strong thinking and execution.
Exceptional written and verbal communication skills.
A high degree of ownership, urgency, judgment, and personal accountability.
Ideal Experience
Experience working with high-growth DTC brands across beauty, wellness, health, lifestyle, consumer subscriptions, or e-commerce.
Experience at a leading performance marketing agency, growth consultancy, consumer brand, or high-growth technology company.
Experience managing multiple brands while maintaining a high strategic standard across the portfolio.
Experience scaling brands from early traction to significant monthly revenue and media spend.
Experience integrating paid media, creative, influencer marketing, CRO, and offer strategy into one growth plan.
Experience leading executive-level business reviews and difficult performance conversations.
Experience improving account retention, expanding client relationships, or identifying new revenue opportunities.
Experience using AI, automation, and modern analytics tools to improve decision-making and operating leverage.
You Will Probably Love This Role If...
You want to own outcomes rather than simply advise from the sidelines.
You think like a founder and treat every client’s business as though it were your own.
You naturally look for the constraint preventing a business from growing faster.
You are equally comfortable analyzing a performance dashboard, challenging a creative strategy, and leading a conversation with a CEO.
You enjoy turning ambiguity into a clear strategy and an executable plan.
You move quickly, communicate directly, and dislike watching opportunities sit idle.
You believe the best client relationships are built through results, strong judgment, and proactive leadership.
You are competitive and want your portfolio to outperform every other portfolio in the company.
You want to work with ambitious brands, meaningful budgets, exceptional operators, and a platform capable of executing at scale.
This Role Is Probably Not for You If...
You prefer to coordinate work rather than take responsibility for the outcome.
You need someone else to tell you what the strategy should be.
You rely on reporting activity instead of making decisions.
You avoid difficult conversations when performance is behind plan.
You are comfortable allowing deadlines, opportunities, or client concerns to drift.
You see paid media, creative, influencer marketing, and CRO as separate departments rather than interconnected growth levers.
You blame execution teams when results fall short instead of leading the recovery.
You are looking for a predictable corporate environment with limited accountability.
What Success Looks Like
Your clients achieve measurable improvements in revenue, acquisition efficiency, profitability, and scale.
Your portfolio meets or exceeds its growth, retention, and commercial targets.
Clients see you as an indispensable strategic partner rather than an external service provider.
Growth opportunities are identified early and converted into action quickly.
Every client has a clear strategy, a strong testing roadmap, and an aligned cross-functional team.
Your pods operate with urgency, accountability, and a consistently high standard of execution.
Performance issues are surfaced and addressed before they become relationship problems.
Winning strategies and learnings are shared across Advantage HQ, raising the standard of the entire organization.
Compensation & Location
$180,000 to $320,000 USD in total annual compensation, including base salary, performance bonus, and equity.
Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
North America preferred, specifically the United States or Canada.
If you are excited by the opportunity to own the growth of ambitious consumer brands, lead exceptional cross-functional teams, and operate with the accountability of a business owner, we would love to hear from you.
Location: Toronto, ON, Canada
About Advantage HQ
Advantage HQ sits at the intersection of performance marketing and creator-driven growth.
We manage more than $850 million in annual media spend across Meta, TikTok, and YouTube, run 80,000+ creator partnerships every month across a network of 400,000+ influencers, and use Meteoric AI, our proprietary intelligence platform, to power discovery, outreach, whitelisting, and creative decision-making at scale.
We are trusted by more than 200 high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, strategists, analysts, and creatives drives meaningful bottom-line impact through performance creative, paid media, influencer marketing, and conversion optimization.
Advantage HQ is not just an agency. We are a scalable growth platform with a proven track record, an ambitious team, and a culture built for A-players.
The Role
We are looking for a Senior Growth Strategist to own the growth, performance, and strategic direction of a portfolio of high-growth consumer brands.
You will be expected to understand each client’s business, identify the highest-leverage growth opportunities, and mobilize a cross-functional team to execute against them.
Working across paid media, creative strategy, influencer marketing, offers, funnels, and conversion optimization, you will turn fragmented marketing activities into a focused and executable growth strategy.
You will lead cross-functional growth pods, partner directly with founders and senior marketing leaders, and make sure the right decisions are made quickly. When performance is strong, you will identify how to scale it. When performance falls behind, you will diagnose the issue, build the recovery plan, and drive it through to execution.
Success in this role means your clients grow, your relationships compound, and the teams around you consistently operate at a higher level.
What You Will Own
Client Growth Strategy
Own the growth strategy for a portfolio of high-growth DTC brands.
Develop a deep understanding of each client’s business model, economics, customer, products, positioning, and competitive landscape.
Translate business goals into actionable growth roadmaps across paid media, creative, creators, offers, funnels, and conversion optimization.
Identify the highest-leverage initiatives that can materially improve revenue, customer acquisition, profitability, and scale.
Build quarterly growth plans with ambitious targets, clear priorities, and measurable outcomes.
Continuously evolve the strategy based on performance data, customer insights, creative learnings, and changes in the market.
Performance and Commercial Outcomes
Take direct ownership of client performance, retention, and portfolio growth.
Identify opportunities to profitably increase media spend, expand into new channels, improve monetization, and deepen the client relationship.
Understand the commercial mechanics behind growth, including CAC, MER, ROAS, contribution margin, conversion rate, average order value, retention, and payback period.
Turn complex performance data into clear decisions and decisive actions.
Challenge assumptions, surface risks early, and prevent accounts from drifting without a strategy.
Success will be measured by outcomes, not by the number of meetings held or reports delivered.
Cross-Functional Pod Leadership
Lead cross-functional growth pods spanning paid media, creative strategy, influencer marketing, project management, ad operations, and conversion optimization.
Create clarity around the strategy, priorities, responsibilities, and next actions for every client.
Run high-quality weekly growth meetings focused on performance, decisions, accountability, and removing blockers.
Ensure that the team is not merely completing tasks, but executing against a coherent growth thesis.
Raise the quality and speed of thinking across the pod.
Hold team members accountable while creating an environment in which strong operators can do their best work.
You may not directly manage every person in the pod, but you will be responsible for aligning them and driving the collective output.
Testing and Growth Execution
Build a consistent pipeline of high-impact tests across creative, paid media, offers, landing pages, funnels, and creator-led acquisition.
Increase testing velocity without sacrificing strategic quality.
Partner with creative strategists to translate customer insights and performance data into stronger concepts, angles, hooks, and formats.
Partner with paid media teams to improve campaign structure, budget allocation, scaling decisions, and overall efficiency.
Work with influencer and creator teams to identify opportunities for high-performing content, whitelisting, and scalable creator partnerships.
Ensure that successful tests are scaled quickly and unsuccessful tests generate useful learnings.
Eliminate bottlenecks. Nothing important should sit idle because ownership is unclear or a decision has not been made.
Client Leadership
Become a trusted strategic partner to founders, executives, and senior marketing leaders.
Lead client conversations with clarity, confidence, commercial judgment, and a strong point of view.
Communicate proactively, particularly when performance changes, risks emerge, or a significant opportunity is identified.
Deliver sharp weekly updates that explain what happened, why it happened, what the team is doing, and what comes next.
Lead monthly and quarterly reviews that create conviction in the strategy rather than simply recapping historical performance.
Strategic Communication
Ensure clients and internal leadership always understand where performance stands, what matters most, and what actions are being taken.
Present strategies in a way that is commercially compelling, analytically grounded, and easy to act on.
Communicate with urgency and precision. Avoid vague updates, unnecessary complexity, and reporting that does not lead to decisions.
Share winning strategies, patterns, and learnings across the organization so that every pod benefits from what is working.
What We Are Looking For
5+ years of experience in growth strategy, performance marketing, e-commerce, paid acquisition, or a closely related discipline.
Proven experience owning growth outcomes for meaningful DTC or consumer brand portfolios.
A strong understanding of paid social, performance creative, customer acquisition, offers, landing pages, and conversion optimization.
Experience working with significant advertising budgets and making commercially important decisions.
The ability to interpret performance data and convert it into clear strategic actions.
Strong knowledge of metrics such as CAC, MER, ROAS, contribution margin, conversion rate, average order value, retention, and payback period.
Experience leading cross-functional teams or pods in a fast-moving environment.
Confidence working directly with founders, executives, and senior client stakeholders.
A track record of retaining and growing client relationships through strong thinking and execution.
Exceptional written and verbal communication skills.
A high degree of ownership, urgency, judgment, and personal accountability.
Ideal Experience
Experience working with high-growth DTC brands across beauty, wellness, health, lifestyle, consumer subscriptions, or e-commerce.
Experience at a leading performance marketing agency, growth consultancy, consumer brand, or high-growth technology company.
Experience managing multiple brands while maintaining a high strategic standard across the portfolio.
Experience scaling brands from early traction to significant monthly revenue and media spend.
Experience integrating paid media, creative, influencer marketing, CRO, and offer strategy into one growth plan.
Experience leading executive-level business reviews and difficult performance conversations.
Experience improving account retention, expanding client relationships, or identifying new revenue opportunities.
Experience using AI, automation, and modern analytics tools to improve decision-making and operating leverage.
You Will Probably Love This Role If...
You want to own outcomes rather than simply advise from the sidelines.
You think like a founder and treat every client’s business as though it were your own.
You naturally look for the constraint preventing a business from growing faster.
You are equally comfortable analyzing a performance dashboard, challenging a creative strategy, and leading a conversation with a CEO.
You enjoy turning ambiguity into a clear strategy and an executable plan.
You move quickly, communicate directly, and dislike watching opportunities sit idle.
You believe the best client relationships are built through results, strong judgment, and proactive leadership.
You are competitive and want your portfolio to outperform every other portfolio in the company.
You want to work with ambitious brands, meaningful budgets, exceptional operators, and a platform capable of executing at scale.
This Role Is Probably Not for You If...
You prefer to coordinate work rather than take responsibility for the outcome.
You need someone else to tell you what the strategy should be.
You rely on reporting activity instead of making decisions.
You avoid difficult conversations when performance is behind plan.
You are comfortable allowing deadlines, opportunities, or client concerns to drift.
You see paid media, creative, influencer marketing, and CRO as separate departments rather than interconnected growth levers.
You blame execution teams when results fall short instead of leading the recovery.
You are looking for a predictable corporate environment with limited accountability.
What Success Looks Like
Your clients achieve measurable improvements in revenue, acquisition efficiency, profitability, and scale.
Your portfolio meets or exceeds its growth, retention, and commercial targets.
Clients see you as an indispensable strategic partner rather than an external service provider.
Growth opportunities are identified early and converted into action quickly.
Every client has a clear strategy, a strong testing roadmap, and an aligned cross-functional team.
Your pods operate with urgency, accountability, and a consistently high standard of execution.
Performance issues are surfaced and addressed before they become relationship problems.
Winning strategies and learnings are shared across Advantage HQ, raising the standard of the entire organization.
Compensation & Location
$180,000 to $320,000 USD in total annual compensation, including base salary, performance bonus, and equity.
Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
North America preferred, specifically the United States or Canada.
If you are excited by the opportunity to own the growth of ambitious consumer brands, lead exceptional cross-functional teams, and operate with the accountability of a business owner, we would love to hear from you.
Location: United States
About Advantage HQ
Advantage HQ sits at the intersection of performance marketing and creator-driven growth.
We manage more than $850 million in annual media spend across Meta, TikTok, and YouTube, run 80,000+ creator partnerships every month across a network of 400,000+ influencers, and use Meteoric AI, our proprietary intelligence platform, to power discovery, outreach, whitelisting, and creative decision-making at scale.
We are trusted by more than 200 high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, strategists, analysts, and creatives drives meaningful bottom-line impact through performance creative, paid media, influencer marketing, and conversion optimization.
Advantage HQ is not just an agency. We are a scalable growth platform with a proven track record, an ambitious team, and a culture built for A-players.
The Role
We are looking for a Senior Growth Strategist to own the growth, performance, and strategic direction of a portfolio of high-growth consumer brands.
You will be expected to understand each client’s business, identify the highest-leverage growth opportunities, and mobilize a cross-functional team to execute against them.
Working across paid media, creative strategy, influencer marketing, offers, funnels, and conversion optimization, you will turn fragmented marketing activities into a focused and executable growth strategy.
You will lead cross-functional growth pods, partner directly with founders and senior marketing leaders, and make sure the right decisions are made quickly. When performance is strong, you will identify how to scale it. When performance falls behind, you will diagnose the issue, build the recovery plan, and drive it through to execution.
Success in this role means your clients grow, your relationships compound, and the teams around you consistently operate at a higher level.
What You Will Own
Client Growth Strategy
Own the growth strategy for a portfolio of high-growth DTC brands.
Develop a deep understanding of each client’s business model, economics, customer, products, positioning, and competitive landscape.
Translate business goals into actionable growth roadmaps across paid media, creative, creators, offers, funnels, and conversion optimization.
Identify the highest-leverage initiatives that can materially improve revenue, customer acquisition, profitability, and scale.
Build quarterly growth plans with ambitious targets, clear priorities, and measurable outcomes.
Continuously evolve the strategy based on performance data, customer insights, creative learnings, and changes in the market.
Performance and Commercial Outcomes
Take direct ownership of client performance, retention, and portfolio growth.
Identify opportunities to profitably increase media spend, expand into new channels, improve monetization, and deepen the client relationship.
Understand the commercial mechanics behind growth, including CAC, MER, ROAS, contribution margin, conversion rate, average order value, retention, and payback period.
Turn complex performance data into clear decisions and decisive actions.
Challenge assumptions, surface risks early, and prevent accounts from drifting without a strategy.
Success will be measured by outcomes, not by the number of meetings held or reports delivered.
Cross-Functional Pod Leadership
Lead cross-functional growth pods spanning paid media, creative strategy, influencer marketing, project management, ad operations, and conversion optimization.
Create clarity around the strategy, priorities, responsibilities, and next actions for every client.
Run high-quality weekly growth meetings focused on performance, decisions, accountability, and removing blockers.
Ensure that the team is not merely completing tasks, but executing against a coherent growth thesis.
Raise the quality and speed of thinking across the pod.
Hold team members accountable while creating an environment in which strong operators can do their best work.
You may not directly manage every person in the pod, but you will be responsible for aligning them and driving the collective output.
Testing and Growth Execution
Build a consistent pipeline of high-impact tests across creative, paid media, offers, landing pages, funnels, and creator-led acquisition.
Increase testing velocity without sacrificing strategic quality.
Partner with creative strategists to translate customer insights and performance data into stronger concepts, angles, hooks, and formats.
Partner with paid media teams to improve campaign structure, budget allocation, scaling decisions, and overall efficiency.
Work with influencer and creator teams to identify opportunities for high-performing content, whitelisting, and scalable creator partnerships.
Ensure that successful tests are scaled quickly and unsuccessful tests generate useful learnings.
Eliminate bottlenecks. Nothing important should sit idle because ownership is unclear or a decision has not been made.
Client Leadership
Become a trusted strategic partner to founders, executives, and senior marketing leaders.
Lead client conversations with clarity, confidence, commercial judgment, and a strong point of view.
Communicate proactively, particularly when performance changes, risks emerge, or a significant opportunity is identified.
Deliver sharp weekly updates that explain what happened, why it happened, what the team is doing, and what comes next.
Lead monthly and quarterly reviews that create conviction in the strategy rather than simply recapping historical performance.
Strategic Communication
Ensure clients and internal leadership always understand where performance stands, what matters most, and what actions are being taken.
Present strategies in a way that is commercially compelling, analytically grounded, and easy to act on.
Communicate with urgency and precision. Avoid vague updates, unnecessary complexity, and reporting that does not lead to decisions.
Share winning strategies, patterns, and learnings across the organization so that every pod benefits from what is working.
What We Are Looking For
5+ years of experience in growth strategy, performance marketing, e-commerce, paid acquisition, or a closely related discipline.
Proven experience owning growth outcomes for meaningful DTC or consumer brand portfolios.
A strong understanding of paid social, performance creative, customer acquisition, offers, landing pages, and conversion optimization.
Experience working with significant advertising budgets and making commercially important decisions.
The ability to interpret performance data and convert it into clear strategic actions.
Strong knowledge of metrics such as CAC, MER, ROAS, contribution margin, conversion rate, average order value, retention, and payback period.
Experience leading cross-functional teams or pods in a fast-moving environment.
Confidence working directly with founders, executives, and senior client stakeholders.
A track record of retaining and growing client relationships through strong thinking and execution.
Exceptional written and verbal communication skills.
A high degree of ownership, urgency, judgment, and personal accountability.
Ideal Experience
Experience working with high-growth DTC brands across beauty, wellness, health, lifestyle, consumer subscriptions, or e-commerce.
Experience at a leading performance marketing agency, growth consultancy, consumer brand, or high-growth technology company.
Experience managing multiple brands while maintaining a high strategic standard across the portfolio.
Experience scaling brands from early traction to significant monthly revenue and media spend.
Experience integrating paid media, creative, influencer marketing, CRO, and offer strategy into one growth plan.
Experience leading executive-level business reviews and difficult performance conversations.
Experience improving account retention, expanding client relationships, or identifying new revenue opportunities.
Experience using AI, automation, and modern analytics tools to improve decision-making and operating leverage.
You Will Probably Love This Role If...
You want to own outcomes rather than simply advise from the sidelines.
You think like a founder and treat every client’s business as though it were your own.
You naturally look for the constraint preventing a business from growing faster.
You are equally comfortable analyzing a performance dashboard, challenging a creative strategy, and leading a conversation with a CEO.
You enjoy turning ambiguity into a clear strategy and an executable plan.
You move quickly, communicate directly, and dislike watching opportunities sit idle.
You believe the best client relationships are built through results, strong judgment, and proactive leadership.
You are competitive and want your portfolio to outperform every other portfolio in the company.
You want to work with ambitious brands, meaningful budgets, exceptional operators, and a platform capable of executing at scale.
This Role Is Probably Not for You If...
You prefer to coordinate work rather than take responsibility for the outcome.
You need someone else to tell you what the strategy should be.
You rely on reporting activity instead of making decisions.
You avoid difficult conversations when performance is behind plan.
You are comfortable allowing deadlines, opportunities, or client concerns to drift.
You see paid media, creative, influencer marketing, and CRO as separate departments rather than interconnected growth levers.
You blame execution teams when results fall short instead of leading the recovery.
You are looking for a predictable corporate environment with limited accountability.
What Success Looks Like
Your clients achieve measurable improvements in revenue, acquisition efficiency, profitability, and scale.
Your portfolio meets or exceeds its growth, retention, and commercial targets.
Clients see you as an indispensable strategic partner rather than an external service provider.
Growth opportunities are identified early and converted into action quickly.
Every client has a clear strategy, a strong testing roadmap, and an aligned cross-functional team.
Your pods operate with urgency, accountability, and a consistently high standard of execution.
Performance issues are surfaced and addressed before they become relationship problems.
Winning strategies and learnings are shared across Advantage HQ, raising the standard of the entire organization.
Compensation & Location
$180,000 to $320,000 USD in total annual compensation, including base salary, performance bonus, and equity.
Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
North America preferred, specifically the United States or Canada.
If you are excited by the opportunity to own the growth of ambitious consumer brands, lead exceptional cross-functional teams, and operate with the accountability of a business owner, we would love to hear from you.
Location: Yerevan, Armenia
About Advantage HQ
Advantage HQ sits at the intersection of performance marketing and creator-driven growth.
We manage more than $850 million in annual media spend across Meta, TikTok, and YouTube, run 80,000+ creator partnerships every month across a network of 400,000+ influencers, and use Meteoric AI, our proprietary intelligence platform, to power discovery, outreach, whitelisting, and creative decision-making at scale.
We are trusted by more than 200 high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, strategists, analysts, and creatives drives meaningful bottom-line impact through performance creative, paid media, influencer marketing, and conversion optimization.
Advantage HQ is not just an agency. We are a scalable growth platform with a proven track record, an ambitious team, and a culture built for A-players.
The Role
We are looking for a Senior Growth Strategist to own the growth, performance, and strategic direction of a portfolio of high-growth consumer brands.
You will be expected to understand each client’s business, identify the highest-leverage growth opportunities, and mobilize a cross-functional team to execute against them.
Working across paid media, creative strategy, influencer marketing, offers, funnels, and conversion optimization, you will turn fragmented marketing activities into a focused and executable growth strategy.
You will lead cross-functional growth pods, partner directly with founders and senior marketing leaders, and make sure the right decisions are made quickly. When performance is strong, you will identify how to scale it. When performance falls behind, you will diagnose the issue, build the recovery plan, and drive it through to execution.
Success in this role means your clients grow, your relationships compound, and the teams around you consistently operate at a higher level.
What You Will Own
Client Growth Strategy
Own the growth strategy for a portfolio of high-growth DTC brands.
Develop a deep understanding of each client’s business model, economics, customer, products, positioning, and competitive landscape.
Translate business goals into actionable growth roadmaps across paid media, creative, creators, offers, funnels, and conversion optimization.
Identify the highest-leverage initiatives that can materially improve revenue, customer acquisition, profitability, and scale.
Build quarterly growth plans with ambitious targets, clear priorities, and measurable outcomes.
Continuously evolve the strategy based on performance data, customer insights, creative learnings, and changes in the market.
Performance and Commercial Outcomes
Take direct ownership of client performance, retention, and portfolio growth.
Identify opportunities to profitably increase media spend, expand into new channels, improve monetization, and deepen the client relationship.
Understand the commercial mechanics behind growth, including CAC, MER, ROAS, contribution margin, conversion rate, average order value, retention, and payback period.
Turn complex performance data into clear decisions and decisive actions.
Challenge assumptions, surface risks early, and prevent accounts from drifting without a strategy.
Success will be measured by outcomes, not by the number of meetings held or reports delivered.
Cross-Functional Pod Leadership
Lead cross-functional growth pods spanning paid media, creative strategy, influencer marketing, project management, ad operations, and conversion optimization.
Create clarity around the strategy, priorities, responsibilities, and next actions for every client.
Run high-quality weekly growth meetings focused on performance, decisions, accountability, and removing blockers.
Ensure that the team is not merely completing tasks, but executing against a coherent growth thesis.
Raise the quality and speed of thinking across the pod.
Hold team members accountable while creating an environment in which strong operators can do their best work.
You may not directly manage every person in the pod, but you will be responsible for aligning them and driving the collective output.
Testing and Growth Execution
Build a consistent pipeline of high-impact tests across creative, paid media, offers, landing pages, funnels, and creator-led acquisition.
Increase testing velocity without sacrificing strategic quality.
Partner with creative strategists to translate customer insights and performance data into stronger concepts, angles, hooks, and formats.
Partner with paid media teams to improve campaign structure, budget allocation, scaling decisions, and overall efficiency.
Work with influencer and creator teams to identify opportunities for high-performing content, whitelisting, and scalable creator partnerships.
Ensure that successful tests are scaled quickly and unsuccessful tests generate useful learnings.
Eliminate bottlenecks. Nothing important should sit idle because ownership is unclear or a decision has not been made.
Client Leadership
Become a trusted strategic partner to founders, executives, and senior marketing leaders.
Lead client conversations with clarity, confidence, commercial judgment, and a strong point of view.
Communicate proactively, particularly when performance changes, risks emerge, or a significant opportunity is identified.
Deliver sharp weekly updates that explain what happened, why it happened, what the team is doing, and what comes next.
Lead monthly and quarterly reviews that create conviction in the strategy rather than simply recapping historical performance.
Strategic Communication
Ensure clients and internal leadership always understand where performance stands, what matters most, and what actions are being taken.
Present strategies in a way that is commercially compelling, analytically grounded, and easy to act on.
Communicate with urgency and precision. Avoid vague updates, unnecessary complexity, and reporting that does not lead to decisions.
Share winning strategies, patterns, and learnings across the organization so that every pod benefits from what is working.
What We Are Looking For
5+ years of experience in growth strategy, performance marketing, e-commerce, paid acquisition, or a closely related discipline.
Proven experience owning growth outcomes for meaningful DTC or consumer brand portfolios.
A strong understanding of paid social, performance creative, customer acquisition, offers, landing pages, and conversion optimization.
Experience working with significant advertising budgets and making commercially important decisions.
The ability to interpret performance data and convert it into clear strategic actions.
Strong knowledge of metrics such as CAC, MER, ROAS, contribution margin, conversion rate, average order value, retention, and payback period.
Experience leading cross-functional teams or pods in a fast-moving environment.
Confidence working directly with founders, executives, and senior client stakeholders.
A track record of retaining and growing client relationships through strong thinking and execution.
Exceptional written and verbal communication skills.
A high degree of ownership, urgency, judgment, and personal accountability.
Ideal Experience
Experience working with high-growth DTC brands across beauty, wellness, health, lifestyle, consumer subscriptions, or e-commerce.
Experience at a leading performance marketing agency, growth consultancy, consumer brand, or high-growth technology company.
Experience managing multiple brands while maintaining a high strategic standard across the portfolio.
Experience scaling brands from early traction to significant monthly revenue and media spend.
Experience integrating paid media, creative, influencer marketing, CRO, and offer strategy into one growth plan.
Experience leading executive-level business reviews and difficult performance conversations.
Experience improving account retention, expanding client relationships, or identifying new revenue opportunities.
Experience using AI, automation, and modern analytics tools to improve decision-making and operating leverage.
You Will Probably Love This Role If...
You want to own outcomes rather than simply advise from the sidelines.
You think like a founder and treat every client’s business as though it were your own.
You naturally look for the constraint preventing a business from growing faster.
You are equally comfortable analyzing a performance dashboard, challenging a creative strategy, and leading a conversation with a CEO.
You enjoy turning ambiguity into a clear strategy and an executable plan.
You move quickly, communicate directly, and dislike watching opportunities sit idle.
You believe the best client relationships are built through results, strong judgment, and proactive leadership.
You are competitive and want your portfolio to outperform every other portfolio in the company.
You want to work with ambitious brands, meaningful budgets, exceptional operators, and a platform capable of executing at scale.
This Role Is Probably Not for You If...
You prefer to coordinate work rather than take responsibility for the outcome.
You need someone else to tell you what the strategy should be.
You rely on reporting activity instead of making decisions.
You avoid difficult conversations when performance is behind plan.
You are comfortable allowing deadlines, opportunities, or client concerns to drift.
You see paid media, creative, influencer marketing, and CRO as separate departments rather than interconnected growth levers.
You blame execution teams when results fall short instead of leading the recovery.
You are looking for a predictable corporate environment with limited accountability.
What Success Looks Like
Your clients achieve measurable improvements in revenue, acquisition efficiency, profitability, and scale.
Your portfolio meets or exceeds its growth, retention, and commercial targets.
Clients see you as an indispensable strategic partner rather than an external service provider.
Growth opportunities are identified early and converted into action quickly.
Every client has a clear strategy, a strong testing roadmap, and an aligned cross-functional team.
Your pods operate with urgency, accountability, and a consistently high standard of execution.
Performance issues are surfaced and addressed before they become relationship problems.
Winning strategies and learnings are shared across Advantage HQ, raising the standard of the entire organization.
Compensation & Location
$180,000 to $320,000 USD in total annual compensation, including base salary, performance bonus, and equity.
Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
North America preferred, specifically the United States or Canada.
If you are excited by the opportunity to own the growth of ambitious consumer brands, lead exceptional cross-functional teams, and operate with the accountability of a business owner, we would love to hear from you.
Location: Johannesburg, Gauteng, South Africa
About Advantage HQ
Advantage HQ sits at the intersection of performance marketing and creator-driven growth.
We manage more than $850 million in annual media spend across Meta, TikTok, and YouTube, run 80,000+ creator partnerships every month across a network of 400,000+ influencers, and use Meteoric AI, our proprietary intelligence platform, to power discovery, outreach, whitelisting, and creative decision-making at scale.
We are trusted by more than 200 high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, strategists, analysts, and creatives drives meaningful bottom-line impact through performance creative, paid media, influencer marketing, and conversion optimization.
Advantage HQ is not just an agency. We are a scalable growth platform with a proven track record, an ambitious team, and a culture built for A-players.
The Role
We are looking for a Senior Growth Strategist to own the growth, performance, and strategic direction of a portfolio of high-growth consumer brands.
You will be expected to understand each client’s business, identify the highest-leverage growth opportunities, and mobilize a cross-functional team to execute against them.
Working across paid media, creative strategy, influencer marketing, offers, funnels, and conversion optimization, you will turn fragmented marketing activities into a focused and executable growth strategy.
You will lead cross-functional growth pods, partner directly with founders and senior marketing leaders, and make sure the right decisions are made quickly. When performance is strong, you will identify how to scale it. When performance falls behind, you will diagnose the issue, build the recovery plan, and drive it through to execution.
Success in this role means your clients grow, your relationships compound, and the teams around you consistently operate at a higher level.
What You Will Own
Client Growth Strategy
Own the growth strategy for a portfolio of high-growth DTC brands.
Develop a deep understanding of each client’s business model, economics, customer, products, positioning, and competitive landscape.
Translate business goals into actionable growth roadmaps across paid media, creative, creators, offers, funnels, and conversion optimization.
Identify the highest-leverage initiatives that can materially improve revenue, customer acquisition, profitability, and scale.
Build quarterly growth plans with ambitious targets, clear priorities, and measurable outcomes.
Continuously evolve the strategy based on performance data, customer insights, creative learnings, and changes in the market.
Performance and Commercial Outcomes
Take direct ownership of client performance, retention, and portfolio growth.
Identify opportunities to profitably increase media spend, expand into new channels, improve monetization, and deepen the client relationship.
Understand the commercial mechanics behind growth, including CAC, MER, ROAS, contribution margin, conversion rate, average order value, retention, and payback period.
Turn complex performance data into clear decisions and decisive actions.
Challenge assumptions, surface risks early, and prevent accounts from drifting without a strategy.
Success will be measured by outcomes, not by the number of meetings held or reports delivered.
Cross-Functional Pod Leadership
Lead cross-functional growth pods spanning paid media, creative strategy, influencer marketing, project management, ad operations, and conversion optimization.
Create clarity around the strategy, priorities, responsibilities, and next actions for every client.
Run high-quality weekly growth meetings focused on performance, decisions, accountability, and removing blockers.
Ensure that the team is not merely completing tasks, but executing against a coherent growth thesis.
Raise the quality and speed of thinking across the pod.
Hold team members accountable while creating an environment in which strong operators can do their best work.
You may not directly manage every person in the pod, but you will be responsible for aligning them and driving the collective output.
Testing and Growth Execution
Build a consistent pipeline of high-impact tests across creative, paid media, offers, landing pages, funnels, and creator-led acquisition.
Increase testing velocity without sacrificing strategic quality.
Partner with creative strategists to translate customer insights and performance data into stronger concepts, angles, hooks, and formats.
Partner with paid media teams to improve campaign structure, budget allocation, scaling decisions, and overall efficiency.
Work with influencer and creator teams to identify opportunities for high-performing content, whitelisting, and scalable creator partnerships.
Ensure that successful tests are scaled quickly and unsuccessful tests generate useful learnings.
Eliminate bottlenecks. Nothing important should sit idle because ownership is unclear or a decision has not been made.
Client Leadership
Become a trusted strategic partner to founders, executives, and senior marketing leaders.
Lead client conversations with clarity, confidence, commercial judgment, and a strong point of view.
Communicate proactively, particularly when performance changes, risks emerge, or a significant opportunity is identified.
Deliver sharp weekly updates that explain what happened, why it happened, what the team is doing, and what comes next.
Lead monthly and quarterly reviews that create conviction in the strategy rather than simply recapping historical performance.
Strategic Communication
Ensure clients and internal leadership always understand where performance stands, what matters most, and what actions are being taken.
Present strategies in a way that is commercially compelling, analytically grounded, and easy to act on.
Communicate with urgency and precision. Avoid vague updates, unnecessary complexity, and reporting that does not lead to decisions.
Share winning strategies, patterns, and learnings across the organization so that every pod benefits from what is working.
What We Are Looking For
5+ years of experience in growth strategy, performance marketing, e-commerce, paid acquisition, or a closely related discipline.
Proven experience owning growth outcomes for meaningful DTC or consumer brand portfolios.
A strong understanding of paid social, performance creative, customer acquisition, offers, landing pages, and conversion optimization.
Experience working with significant advertising budgets and making commercially important decisions.
The ability to interpret performance data and convert it into clear strategic actions.
Strong knowledge of metrics such as CAC, MER, ROAS, contribution margin, conversion rate, average order value, retention, and payback period.
Experience leading cross-functional teams or pods in a fast-moving environment.
Confidence working directly with founders, executives, and senior client stakeholders.
A track record of retaining and growing client relationships through strong thinking and execution.
Exceptional written and verbal communication skills.
A high degree of ownership, urgency, judgment, and personal accountability.
Ideal Experience
Experience working with high-growth DTC brands across beauty, wellness, health, lifestyle, consumer subscriptions, or e-commerce.
Experience at a leading performance marketing agency, growth consultancy, consumer brand, or high-growth technology company.
Experience managing multiple brands while maintaining a high strategic standard across the portfolio.
Experience scaling brands from early traction to significant monthly revenue and media spend.
Experience integrating paid media, creative, influencer marketing, CRO, and offer strategy into one growth plan.
Experience leading executive-level business reviews and difficult performance conversations.
Experience improving account retention, expanding client relationships, or identifying new revenue opportunities.
Experience using AI, automation, and modern analytics tools to improve decision-making and operating leverage.
You Will Probably Love This Role If...
You want to own outcomes rather than simply advise from the sidelines.
You think like a founder and treat every client’s business as though it were your own.
You naturally look for the constraint preventing a business from growing faster.
You are equally comfortable analyzing a performance dashboard, challenging a creative strategy, and leading a conversation with a CEO.
You enjoy turning ambiguity into a clear strategy and an executable plan.
You move quickly, communicate directly, and dislike watching opportunities sit idle.
You believe the best client relationships are built through results, strong judgment, and proactive leadership.
You are competitive and want your portfolio to outperform every other portfolio in the company.
You want to work with ambitious brands, meaningful budgets, exceptional operators, and a platform capable of executing at scale.
This Role Is Probably Not for You If...
You prefer to coordinate work rather than take responsibility for the outcome.
You need someone else to tell you what the strategy should be.
You rely on reporting activity instead of making decisions.
You avoid difficult conversations when performance is behind plan.
You are comfortable allowing deadlines, opportunities, or client concerns to drift.
You see paid media, creative, influencer marketing, and CRO as separate departments rather than interconnected growth levers.
You blame execution teams when results fall short instead of leading the recovery.
You are looking for a predictable corporate environment with limited accountability.
What Success Looks Like
Your clients achieve measurable improvements in revenue, acquisition efficiency, profitability, and scale.
Your portfolio meets or exceeds its growth, retention, and commercial targets.
Clients see you as an indispensable strategic partner rather than an external service provider.
Growth opportunities are identified early and converted into action quickly.
Every client has a clear strategy, a strong testing roadmap, and an aligned cross-functional team.
Your pods operate with urgency, accountability, and a consistently high standard of execution.
Performance issues are surfaced and addressed before they become relationship problems.
Winning strategies and learnings are shared across Advantage HQ, raising the standard of the entire organization.
Compensation & Location
$180,000 to $320,000 USD in total annual compensation, including base salary, performance bonus, and equity.
Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
North America preferred, specifically the United States or Canada.
If you are excited by the opportunity to own the growth of ambitious consumer brands, lead exceptional cross-functional teams, and operate with the accountability of a business owner, we would love to hear from you.
Location: London, United Kingdom
About Advantage HQ
Advantage HQ sits at the intersection of performance marketing and creator-driven growth.
We manage more than $850 million in annual media spend across Meta, TikTok, and YouTube, run 80,000+ creator partnerships every month across a network of 400,000+ influencers, and use Meteoric AI, our proprietary intelligence platform, to power discovery, outreach, whitelisting, and creative decision-making at scale.
We are trusted by more than 200 high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, strategists, analysts, and creatives drives meaningful bottom-line impact through performance creative, paid media, influencer marketing, and conversion optimization.
Advantage HQ is not just an agency. We are a scalable growth platform with a proven track record, an ambitious team, and a culture built for A-players.
The Role
We are looking for a Senior Growth Strategist to own the growth, performance, and strategic direction of a portfolio of high-growth consumer brands.
You will be expected to understand each client’s business, identify the highest-leverage growth opportunities, and mobilize a cross-functional team to execute against them.
Working across paid media, creative strategy, influencer marketing, offers, funnels, and conversion optimization, you will turn fragmented marketing activities into a focused and executable growth strategy.
You will lead cross-functional growth pods, partner directly with founders and senior marketing leaders, and make sure the right decisions are made quickly. When performance is strong, you will identify how to scale it. When performance falls behind, you will diagnose the issue, build the recovery plan, and drive it through to execution.
Success in this role means your clients grow, your relationships compound, and the teams around you consistently operate at a higher level.
What You Will Own
Client Growth Strategy
Own the growth strategy for a portfolio of high-growth DTC brands.
Develop a deep understanding of each client’s business model, economics, customer, products, positioning, and competitive landscape.
Translate business goals into actionable growth roadmaps across paid media, creative, creators, offers, funnels, and conversion optimization.
Identify the highest-leverage initiatives that can materially improve revenue, customer acquisition, profitability, and scale.
Build quarterly growth plans with ambitious targets, clear priorities, and measurable outcomes.
Continuously evolve the strategy based on performance data, customer insights, creative learnings, and changes in the market.
Performance and Commercial Outcomes
Take direct ownership of client performance, retention, and portfolio growth.
Identify opportunities to profitably increase media spend, expand into new channels, improve monetization, and deepen the client relationship.
Understand the commercial mechanics behind growth, including CAC, MER, ROAS, contribution margin, conversion rate, average order value, retention, and payback period.
Turn complex performance data into clear decisions and decisive actions.
Challenge assumptions, surface risks early, and prevent accounts from drifting without a strategy.
Success will be measured by outcomes, not by the number of meetings held or reports delivered.
Cross-Functional Pod Leadership
Lead cross-functional growth pods spanning paid media, creative strategy, influencer marketing, project management, ad operations, and conversion optimization.
Create clarity around the strategy, priorities, responsibilities, and next actions for every client.
Run high-quality weekly growth meetings focused on performance, decisions, accountability, and removing blockers.
Ensure that the team is not merely completing tasks, but executing against a coherent growth thesis.
Raise the quality and speed of thinking across the pod.
Hold team members accountable while creating an environment in which strong operators can do their best work.
You may not directly manage every person in the pod, but you will be responsible for aligning them and driving the collective output.
Testing and Growth Execution
Build a consistent pipeline of high-impact tests across creative, paid media, offers, landing pages, funnels, and creator-led acquisition.
Increase testing velocity without sacrificing strategic quality.
Partner with creative strategists to translate customer insights and performance data into stronger concepts, angles, hooks, and formats.
Partner with paid media teams to improve campaign structure, budget allocation, scaling decisions, and overall efficiency.
Work with influencer and creator teams to identify opportunities for high-performing content, whitelisting, and scalable creator partnerships.
Ensure that successful tests are scaled quickly and unsuccessful tests generate useful learnings.
Eliminate bottlenecks. Nothing important should sit idle because ownership is unclear or a decision has not been made.
Client Leadership
Become a trusted strategic partner to founders, executives, and senior marketing leaders.
Lead client conversations with clarity, confidence, commercial judgment, and a strong point of view.
Communicate proactively, particularly when performance changes, risks emerge, or a significant opportunity is identified.
Deliver sharp weekly updates that explain what happened, why it happened, what the team is doing, and what comes next.
Lead monthly and quarterly reviews that create conviction in the strategy rather than simply recapping historical performance.
Strategic Communication
Ensure clients and internal leadership always understand where performance stands, what matters most, and what actions are being taken.
Present strategies in a way that is commercially compelling, analytically grounded, and easy to act on.
Communicate with urgency and precision. Avoid vague updates, unnecessary complexity, and reporting that does not lead to decisions.
Share winning strategies, patterns, and learnings across the organization so that every pod benefits from what is working.
What We Are Looking For
5+ years of experience in growth strategy, performance marketing, e-commerce, paid acquisition, or a closely related discipline.
Proven experience owning growth outcomes for meaningful DTC or consumer brand portfolios.
A strong understanding of paid social, performance creative, customer acquisition, offers, landing pages, and conversion optimization.
Experience working with significant advertising budgets and making commercially important decisions.
The ability to interpret performance data and convert it into clear strategic actions.
Strong knowledge of metrics such as CAC, MER, ROAS, contribution margin, conversion rate, average order value, retention, and payback period.
Experience leading cross-functional teams or pods in a fast-moving environment.
Confidence working directly with founders, executives, and senior client stakeholders.
A track record of retaining and growing client relationships through strong thinking and execution.
Exceptional written and verbal communication skills.
A high degree of ownership, urgency, judgment, and personal accountability.
Ideal Experience
Experience working with high-growth DTC brands across beauty, wellness, health, lifestyle, consumer subscriptions, or e-commerce.
Experience at a leading performance marketing agency, growth consultancy, consumer brand, or high-growth technology company.
Experience managing multiple brands while maintaining a high strategic standard across the portfolio.
Experience scaling brands from early traction to significant monthly revenue and media spend.
Experience integrating paid media, creative, influencer marketing, CRO, and offer strategy into one growth plan.
Experience leading executive-level business reviews and difficult performance conversations.
Experience improving account retention, expanding client relationships, or identifying new revenue opportunities.
Experience using AI, automation, and modern analytics tools to improve decision-making and operating leverage.
You Will Probably Love This Role If...
You want to own outcomes rather than simply advise from the sidelines.
You think like a founder and treat every client’s business as though it were your own.
You naturally look for the constraint preventing a business from growing faster.
You are equally comfortable analyzing a performance dashboard, challenging a creative strategy, and leading a conversation with a CEO.
You enjoy turning ambiguity into a clear strategy and an executable plan.
You move quickly, communicate directly, and dislike watching opportunities sit idle.
You believe the best client relationships are built through results, strong judgment, and proactive leadership.
You are competitive and want your portfolio to outperform every other portfolio in the company.
You want to work with ambitious brands, meaningful budgets, exceptional operators, and a platform capable of executing at scale.
This Role Is Probably Not for You If...
You prefer to coordinate work rather than take responsibility for the outcome.
You need someone else to tell you what the strategy should be.
You rely on reporting activity instead of making decisions.
You avoid difficult conversations when performance is behind plan.
You are comfortable allowing deadlines, opportunities, or client concerns to drift.
You see paid media, creative, influencer marketing, and CRO as separate departments rather than interconnected growth levers.
You blame execution teams when results fall short instead of leading the recovery.
You are looking for a predictable corporate environment with limited accountability.
What Success Looks Like
Your clients achieve measurable improvements in revenue, acquisition efficiency, profitability, and scale.
Your portfolio meets or exceeds its growth, retention, and commercial targets.
Clients see you as an indispensable strategic partner rather than an external service provider.
Growth opportunities are identified early and converted into action quickly.
Every client has a clear strategy, a strong testing roadmap, and an aligned cross-functional team.
Your pods operate with urgency, accountability, and a consistently high standard of execution.
Performance issues are surfaced and addressed before they become relationship problems.
Winning strategies and learnings are shared across Advantage HQ, raising the standard of the entire organization.
Compensation & Location
$180,000 to $320,000 USD in total annual compensation, including base salary, performance bonus, and equity.
Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
North America preferred, specifically the United States or Canada.
If you are excited by the opportunity to own the growth of ambitious consumer brands, lead exceptional cross-functional teams, and operate with the accountability of a business owner, we would love to hear from you.
Location: Amsterdam, Netherlands
About Advantage HQ
Advantage HQ sits at the intersection of performance marketing and creator-driven growth.
We manage more than $850 million in annual media spend across Meta, TikTok, and YouTube, run 80,000+ creator partnerships every month across a network of 400,000+ influencers, and use Meteoric AI, our proprietary intelligence platform, to power discovery, outreach, whitelisting, and creative decision-making at scale.
We are trusted by more than 200 high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 100+ growth operators, strategists, analysts, and creatives drives meaningful bottom-line impact through performance creative, paid media, influencer marketing, and conversion optimization.
Advantage HQ is not just an agency. We are a scalable growth platform with a proven track record, an ambitious team, and a culture built for A-players.
The Role
We are looking for a Senior Growth Strategist to own the growth, performance, and strategic direction of a portfolio of high-growth consumer brands.
You will be expected to understand each client’s business, identify the highest-leverage growth opportunities, and mobilize a cross-functional team to execute against them.
Working across paid media, creative strategy, influencer marketing, offers, funnels, and conversion optimization, you will turn fragmented marketing activities into a focused and executable growth strategy.
You will lead cross-functional growth pods, partner directly with founders and senior marketing leaders, and make sure the right decisions are made quickly. When performance is strong, you will identify how to scale it. When performance falls behind, you will diagnose the issue, build the recovery plan, and drive it through to execution.
Success in this role means your clients grow, your relationships compound, and the teams around you consistently operate at a higher level.
What You Will Own
Client Growth Strategy
Own the growth strategy for a portfolio of high-growth DTC brands.
Develop a deep understanding of each client’s business model, economics, customer, products, positioning, and competitive landscape.
Translate business goals into actionable growth roadmaps across paid media, creative, creators, offers, funnels, and conversion optimization.
Identify the highest-leverage initiatives that can materially improve revenue, customer acquisition, profitability, and scale.
Build quarterly growth plans with ambitious targets, clear priorities, and measurable outcomes.
Continuously evolve the strategy based on performance data, customer insights, creative learnings, and changes in the market.
Performance and Commercial Outcomes
Take direct ownership of client performance, retention, and portfolio growth.
Identify opportunities to profitably increase media spend, expand into new channels, improve monetization, and deepen the client relationship.
Understand the commercial mechanics behind growth, including CAC, MER, ROAS, contribution margin, conversion rate, average order value, retention, and payback period.
Turn complex performance data into clear decisions and decisive actions.
Challenge assumptions, surface risks early, and prevent accounts from drifting without a strategy.
Success will be measured by outcomes, not by the number of meetings held or reports delivered.
Cross-Functional Pod Leadership
Lead cross-functional growth pods spanning paid media, creative strategy, influencer marketing, project management, ad operations, and conversion optimization.
Create clarity around the strategy, priorities, responsibilities, and next actions for every client.
Run high-quality weekly growth meetings focused on performance, decisions, accountability, and removing blockers.
Ensure that the team is not merely completing tasks, but executing against a coherent growth thesis.
Raise the quality and speed of thinking across the pod.
Hold team members accountable while creating an environment in which strong operators can do their best work.
You may not directly manage every person in the pod, but you will be responsible for aligning them and driving the collective output.
Testing and Growth Execution
Build a consistent pipeline of high-impact tests across creative, paid media, offers, landing pages, funnels, and creator-led acquisition.
Increase testing velocity without sacrificing strategic quality.
Partner with creative strategists to translate customer insights and performance data into stronger concepts, angles, hooks, and formats.
Partner with paid media teams to improve campaign structure, budget allocation, scaling decisions, and overall efficiency.
Work with influencer and creator teams to identify opportunities for high-performing content, whitelisting, and scalable creator partnerships.
Ensure that successful tests are scaled quickly and unsuccessful tests generate useful learnings.
Eliminate bottlenecks. Nothing important should sit idle because ownership is unclear or a decision has not been made.
Client Leadership
Become a trusted strategic partner to founders, executives, and senior marketing leaders.
Lead client conversations with clarity, confidence, commercial judgment, and a strong point of view.
Communicate proactively, particularly when performance changes, risks emerge, or a significant opportunity is identified.
Deliver sharp weekly updates that explain what happened, why it happened, what the team is doing, and what comes next.
Lead monthly and quarterly reviews that create conviction in the strategy rather than simply recapping historical performance.
Strategic Communication
Ensure clients and internal leadership always understand where performance stands, what matters most, and what actions are being taken.
Present strategies in a way that is commercially compelling, analytically grounded, and easy to act on.
Communicate with urgency and precision. Avoid vague updates, unnecessary complexity, and reporting that does not lead to decisions.
Share winning strategies, patterns, and learnings across the organization so that every pod benefits from what is working.
What We Are Looking For
5+ years of experience in growth strategy, performance marketing, e-commerce, paid acquisition, or a closely related discipline.
Proven experience owning growth outcomes for meaningful DTC or consumer brand portfolios.
A strong understanding of paid social, performance creative, customer acquisition, offers, landing pages, and conversion optimization.
Experience working with significant advertising budgets and making commercially important decisions.
The ability to interpret performance data and convert it into clear strategic actions.
Strong knowledge of metrics such as CAC, MER, ROAS, contribution margin, conversion rate, average order value, retention, and payback period.
Experience leading cross-functional teams or pods in a fast-moving environment.
Confidence working directly with founders, executives, and senior client stakeholders.
A track record of retaining and growing client relationships through strong thinking and execution.
Exceptional written and verbal communication skills.
A high degree of ownership, urgency, judgment, and personal accountability.
Ideal Experience
Experience working with high-growth DTC brands across beauty, wellness, health, lifestyle, consumer subscriptions, or e-commerce.
Experience at a leading performance marketing agency, growth consultancy, consumer brand, or high-growth technology company.
Experience managing multiple brands while maintaining a high strategic standard across the portfolio.
Experience scaling brands from early traction to significant monthly revenue and media spend.
Experience integrating paid media, creative, influencer marketing, CRO, and offer strategy into one growth plan.
Experience leading executive-level business reviews and difficult performance conversations.
Experience improving account retention, expanding client relationships, or identifying new revenue opportunities.
Experience using AI, automation, and modern analytics tools to improve decision-making and operating leverage.
You Will Probably Love This Role If...
You want to own outcomes rather than simply advise from the sidelines.
You think like a founder and treat every client’s business as though it were your own.
You naturally look for the constraint preventing a business from growing faster.
You are equally comfortable analyzing a performance dashboard, challenging a creative strategy, and leading a conversation with a CEO.
You enjoy turning ambiguity into a clear strategy and an executable plan.
You move quickly, communicate directly, and dislike watching opportunities sit idle.
You believe the best client relationships are built through results, strong judgment, and proactive leadership.
You are competitive and want your portfolio to outperform every other portfolio in the company.
You want to work with ambitious brands, meaningful budgets, exceptional operators, and a platform capable of executing at scale.
This Role Is Probably Not for You If...
You prefer to coordinate work rather than take responsibility for the outcome.
You need someone else to tell you what the strategy should be.
You rely on reporting activity instead of making decisions.
You avoid difficult conversations when performance is behind plan.
You are comfortable allowing deadlines, opportunities, or client concerns to drift.
You see paid media, creative, influencer marketing, and CRO as separate departments rather than interconnected growth levers.
You blame execution teams when results fall short instead of leading the recovery.
You are looking for a predictable corporate environment with limited accountability.
What Success Looks Like
Your clients achieve measurable improvements in revenue, acquisition efficiency, profitability, and scale.
Your portfolio meets or exceeds its growth, retention, and commercial targets.
Clients see you as an indispensable strategic partner rather than an external service provider.
Growth opportunities are identified early and converted into action quickly.
Every client has a clear strategy, a strong testing roadmap, and an aligned cross-functional team.
Your pods operate with urgency, accountability, and a consistently high standard of execution.
Performance issues are surfaced and addressed before they become relationship problems.
Winning strategies and learnings are shared across Advantage HQ, raising the standard of the entire organization.
Compensation & Location
$180,000 to $320,000 USD in total annual compensation, including base salary, performance bonus, and equity.
Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
North America preferred, specifically the United States or Canada.
If you are excited by the opportunity to own the growth of ambitious consumer brands, lead exceptional cross-functional teams, and operate with the accountability of a business owner, we would love to hear from you.
Location: Fort Bragg, NC, United States
Job Title
Information Technology (IT) Support Lead
Why IDS?
IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients.
Locations
Fort Bragg, NC
Shifts Available
Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements.
Job Description
IDS is seeking an Information Technology (IT) Support Lead to oversee cybersecurity, information systems security, and IT operations supporting mission requirements. The selected candidate will provide leadership for technical teams, support cybersecurity program management, oversee complex datacenter environments, and ensure compliance with applicable DoD cybersecurity requirements, policies, and standards.
Key Duties
• Develop and maintain the organization's cybersecurity program.
• Conduct risk assessments and develop mitigation strategies.
• Oversee the implementation of security controls.
• Monitor security systems and respond to security incidents.
• Ensure compliance with applicable laws, regulations, and policies.
• Provide security guidance and training to personnel.
• Manage security-related projects and initiatives.
• Collaborate with stakeholders to ensure the security of information systems and data.
Requirements
• Secret clearance.
• Bachelor’s degree in an Information Technology (IT) related field or an associate degree in an Information Technology (IT) related field with ten years’ IT Lead experience.
• Current certification that meets the requirements for the DCWF Information Systems Security Manager (722) at the Intermediate or Advanced proficiency level, such as CISSP or CISM.
• Must complete a minimum of 20 hours of Continuous Professional Development (CPD) annually, or as required to maintain certifications, whichever is greater.
• Demonstrated knowledge and skill in cybersecurity principles, methodologies, and best practices.
• Demonstrated knowledge and skill in risk management frameworks (e.g., NIST RMF).
• Demonstrated knowledge and skill in national and international cybersecurity laws, regulations, and standards.
• Demonstrated knowledge and skill in network security architecture and technologies.
• Demonstrated knowledge and skill in security incident response and handling procedures.
• Demonstrated knowledge and skill in vulnerability management and penetration testing methodologies.
• Demonstrated knowledge and skill in security assessment and authorization processes.
• Demonstrated knowledge and skill in disaster recovery and business continuity planning.
• Demonstrated knowledge and skill in security awareness training and education.
• Demonstrated knowledge and skill in DoD cybersecurity policies and guidance.
• Minimum of four years' experience in a formal supervisory role managing technical teams responsible for military information systems.
• Demonstrated experience in program management, including task delegation, performance tracking, and personnel development.
• Demonstrated experience overseeing the planning, implementation, and maintenance of complex datacenter environments, including server virtualization, network infrastructure, and storage.
Compensation
• Competitive Hourly Pay
• Benefits
Location: Gurugram, Haryana, India
NEOLYTIX
Senior Manager, AR RCM
Operations | Accounts Receivable | Gurugram
DEPARTMENT
Operations, RCM
EXPERIENCE
15+ Years
LOCATION
Gurugram (Onsite)
SHIFT
US Shift
REPORTS INTO
CEO & COO
⚠ US Shift: This role operates on a US-aligned shift, onsite at our Gurugram delivery centre. Consistent availability during US business hours is non-negotiable. Apply only if you can commit to this fully.
⚠ Non-Negotiable: A minimum of 15 years of hands-on US healthcare AR and RCM experience is required. Profiles without this depth of domain experience will not be considered regardless of seniority or education.
About the Role
Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. Our RCM practice runs medical coding, charge entry, payment posting, and AR and denials management for physician groups and health systems across multiple specialties and payer environments.
The Senior Manager, AR RCM is the most senior AR delivery leader in the India operations. Reporting directly to the CEO and COO, this role carries full accountability for AR performance across the Neolytix client portfolio: net collection rates, AR aging, denial resolution, follow-up compliance, and the teams that execute this work every day.
This is not a monitoring role and not a reporting role. You own the outcome. If AR aging is trending in the wrong direction, you know why before leadership asks. If a client's net collection rate is below benchmark, you have a recovery plan before the QBR. You lead a multi-tier AR team, hold SLAs before they breach, and bring strategic clarity to the CEO and COO on the financial health of every account. If that describes the way you have built your career, this role is built for you.
Key Responsibilities
1. AR Delivery Ownership & SLA Accountability
Own end-to-end AR performance across the full Neolytix client portfolio: follow-up compliance, AR aging distribution, denial resolution timelines, and net collection rates.
Define and enforce SLA commitments by account: touch cadences, AR aging thresholds, payer follow-up windows, and escalation timelines.
Drive the operating cadence: daily floor reviews, weekly performance dashboards, and monthly executive reporting to the CEO and COO.
Serve as the senior escalation authority for all AR delivery issues, with direct accountability for resolution and root-cause documentation.
2. Revenue & Financial Performance
Own the financial metrics that matter: net collection rate, AR aging distribution (including AR >90), first-pass yield, denial rate, cost to collect, and payment variance.
Identify revenue optimization opportunities within the existing portfolio: payer mix trends, underpayment patterns, denial root causes, and write-off risk.
Present financial performance analysis and recovery plans to the CEO and COO with clarity and conviction. You do not describe the chart; you explain what it means and what you are doing about it.
3. Denial Management & Payer Strategy
Own the denial management function end to end: root cause categorization, appeal workflows, payer-specific escalation protocols, and first-pass improvement plans.
Stay current on payer policy changes, CMS billing updates, and coding guideline shifts that affect denial rates and collection timelines.
Develop payer-specific follow-up strategies and embed them into team workflows and SOPs.
4. Team Leadership & Talent Development
Lead a multi-tier AR team: Team Leads, Senior Associates, and Associates across the AR and denials function.
Own performance management, succession planning, and high-potential identification for the AR org.
Partner with Talent Management on hiring, onboarding, and retention of AR talent, including calibrating role requirements for the team as it scales.
Build a performance culture grounded in accountability, data fluency, and continuous improvement.
5. Client Engagement & Retention
Act as the senior operational partner for strategic AR accounts, maintaining relationships at the decision-maker level.
Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion conversations.
Surface delivery risks proactively and communicate resolution plans to clients before issues escalate.
6. Process Excellence & Compliance
Own SOPs for all AR workflows: initial follow-up, denial management, appeals, escalation, and write-off protocols.
Ensure operations remain compliant with HIPAA, CMS billing requirements, and payer-specific compliance standards.
Drive continuous improvement across AR workflows using structured problem-solving and root-cause analysis.
What You Bring
Must-Have
15 or more years of US healthcare AR and RCM experience, with senior leadership accountability over large multi-specialty AR portfolios.
Mastery of AR financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one and defend your analysis when challenged.
Deep denial management expertise: root cause categorization, payer-specific appeal strategies, and a track record of improving first-pass rates.
Experience leading multi-tier AR teams of 50 or more FTEs, including Team Leads and supervisors.
Commercial payer experience across BCBS, Aetna, Cigna, UHC, and regional payers, alongside Medicare and Medicaid.
Multi-specialty billing exposure: physician groups, hospital systems, or both.
Excellent client-facing communication: comfortable presenting to C-suite clients and internal senior leadership with equal confidence.
Commitment to the US shift, onsite in Gurugram.
Strong Preference
Prior experience in a BPO, MSO, or KPO environment delivering AR services for US healthcare clients, not in-house captive only.
Exposure to multiple billing and EHR platforms: AdvancedMD, Athenahealth, Epic, Kareo, Centricity, or similar.
Track record of building or restructuring an AR team and improving performance metrics within 12 months.
Power BI or advanced Excel for AR performance tracking and executive reporting.
Nice-to-Have
MBA or postgraduate degree in healthcare administration, business, or a related discipline.
Six Sigma Green Belt or equivalent process improvement methodology applied to an AR workflow.
CPAT (Certified Patient Account Technician) or equivalent AR or RCM certification.
Experience across multi-geography delivery: India and Philippines operating in parallel.
Who You Are
You treat AR aging as a story, not a spreadsheet. You know what each band means for revenue risk and you communicate it that way to leadership.
You hold SLAs before clients ask about them. Reactive escalation management is not something you do.
You can tell the CEO what a number means, not just what it is. Your analysis ends with a so-what and a plan, not a chart.
You hold your team to a high standard without losing them. Accountability and development are not in tension in the way you lead.
You see denial patterns before they become denial trends. Root cause is where you start, not where you finish.
Eligibility Criteria
Education: Graduate degree mandatory. Postgraduate degree (MBA or equivalent) preferred.
Experience: 15 or more years in US healthcare AR and RCM. Non-negotiable.
Communication: Excellent spoken and written English. You will present to the CEO and COO regularly and manage senior client relationships. Communication below this standard will not progress.
Shift: US-aligned shift, onsite in Gurugram. This is firm. Apply only if you can commit to this consistently.
Notice Period: 30 to 45 days preferred. Up to 60 days considered for the right profile.
Performance Expectations (KPIs)
In the first 12 months:
Net collection rate: sustained at or above agreed client benchmarks across the managed portfolio.
AR >90 days: percentage trending down or held within client SLA thresholds.
Denial rate and first-pass yield: measurable improvement within 90 days on priority accounts.
SLA achievement: 95% or above on committed follow-up and resolution timelines across the portfolio.
Client retention: no unplanned exits attributable to AR delivery performance.
Team performance: productivity and quality metrics for the AR team within benchmark, with clear improvement plans for underperforming sub-teams.
Executive reporting: weekly and monthly dashboards delivered accurately and on time, with actionable narratives, no follow-up questions from the COO needed.
Hiring Process
Stage 1: Talent Management screening and profile review. AR domain depth and tenure verified at this stage.
Stage 2: Functional interview with the COO covering AR delivery depth, financial metric fluency, denial management approach, and team leadership track record.
Stage 3: Conversation with the CEO covering strategic fit, client philosophy, and leadership approach.
Stage 4: Reference checks and offer.
Why Join Neolytix
Senior Leadership, Real Scope
Own AR delivery for 270+ US provider organizations. This is not a slice of a portfolio. It is the entire function, reporting directly to the CEO and COO.
Strategic Visibility
Direct access to and regular engagement with senior leadership. Your analysis and judgment directly inform how the business runs and grows.
Build, Not Just Run
Significant opportunity to shape how the AR function scales: team structure, process standards, tooling, and performance frameworks.
Competitive Package
Compensation benchmarked to senior RCM leadership in Delhi NCR, with performance-linked incentives tied to portfolio outcomes.
Location: Gurugram, Haryana, India
NEOLYTIX
Associate / Sr Associate – AR (RCM)
Accounts Receivable & Denials · US Healthcare
LEVEL
Associate / Sr Associate
EXPERIENCE
1+ Yr / 3–4 Yrs
LOCATION
Gurugram (Onsite)
SHIFT
Night (US Hours)
Two openings, one team —
Associate requires a minimum of 1 year in US healthcare AR calling; Senior Associate requires 3–4 years with denials depth. Apply to the level that matches your experience.
About the Role
Neolytix is a US-headquartered healthcare MSO serving 270+ provider organizations. Our AR team works US insurance receivables end-to-end — following up with payers, resolving denials, and driving collections for physician groups and specialty practices.
Associates own payer follow-up and claim-status resolution on assigned buckets. Senior Associates handle complex denials, appeals, and aged AR, and act as first-line quality support for the pod.
Key Responsibilities
Core (Associate & Sr Associate)
Work assigned AR buckets — call US payers on claim status, underpayments, and non-payment, and document actions clearly in the billing system.
Analyze EOBs/ERAs, identify denial reasons (CARC/RARC), and take corrective action — rebill, reprocess, or escalate.
Meet daily productivity and quality targets (claims worked, resolution rate, call quality).
Maintain HIPAA-compliant handling of PHI at all times.
Additional (Sr Associate)
Own complex denials and appeals — draft appeal letters, track appeal TAT, and follow through to overturn.
Work aged AR (90+/120+) with root-cause notes that feed prevention, not just recovery.
Support the TL on quality — spot-check documentation, coach new associates on payer-specific nuances.
Skills & Experience
Must-Have
Associate: minimum 1 year in US healthcare AR calling (provider side). Sr Associate: 3–4 years with hands-on denials and appeals work.
Working knowledge of the US revenue cycle — claim lifecycle, EOB/ERA reading, denial codes (CARC/RARC), and timely-filing rules.
Experience on practice-management / EHR platforms — Epic, AdvancedMD, or Athena Health preferred; similar platforms considered.
Preferred
Multi-specialty physician-group experience.
Exposure to both government (Medicare/Medicaid) and commercial payers.
Eligibility Criteria
Education:
Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible.
Communication:
Voice-facing role — excellent spoken English with a clear, neutral accent and confident US payer-call handling, plus good written English for accurate documentation.
Work mode & shift:
Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential.
Systems:
Comfortable working in billing/EHR platforms and MS Office; good computer proficiency and clear note-writing.
Notice period:
Immediate joiners or candidates on short notice strongly preferred.
Performance Expectations
You will be measured on clear, role-specific metrics:
Claims worked per day (productivity target).
Resolution / collection rate on assigned buckets.
Call and documentation quality score (from QA audits).
Aged-AR (90+/120+) reduction and denial-overturn rate (Sr Associate).
Hiring Process
HR Screening
2 Technical Interviews
Assessment Round
HR discussion (fitment, shift, salary).
Why Join Neolytix
US Healthcare Depth
Live US provider accounts across 270+ client organizations — real RCM, not a training bench.
Clear Growth Path
Associate → Sr Associate → QA / SME / TL → AM: progression tied to performance.
Multi-Platform Exposure
Hands-on across Epic, AdvancedMD, AthenaHealth, and more — skills that travel.
Stable, Growing MSO
A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.
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