Вакансии

Задачи: — Поддержка сотрудников и решение IT-запросов через ticketing system. — Troubleshooting Windows, Microsoft 365, Outlook, Teams. — Работа с Active Directory, доступами и пользовательскими аккаунтами. — Помощь с VPN, сетевыми подключениями и оборудованием. — Эскалация сложных вопросов на L2/L3. Требования: — От 1 года опыта в IT Support / Help Desk. — Знание Windows, Microsoft 365, основ сетей (TCP/IP, LAN, VPN). — Опыт с Active Directory и ticketing systems. — Английский от B1. Условия: — Удалённая работа из Европы. — Формат работы: полный рабочий день, B2B.

Provide technical support to employees and end users through phone, email, chat, and ticketing systems.

Location: Sao Paulo, Brazil Workplace: fully IT Help Desk Specialist Location: Remote. International applicants welcome. Schedule: Monday to Friday, 7:30 AM to 3:30 PM US Central Time Type: Full-time independent contractor About the role We run sales and support teams across several health and wellness brands. Everything they do runs on Salesforce, a cloud phone system and a business texting platform. When something breaks, you're the one who fixes it. You'll be the first point of contact for 150+ users: their accounts, their phone setup and their support tickets. You'll escalate only what truly needs a system change. How we work This role is built for someone who doesn't need to be managed. There's no daily task list handed to you. Your work lives on a dashboard that shows every open ticket, pending request and system alert, and your goal is to keep it empty. We're looking for someone who: Starts the day by checking the dashboard, not by waiting for direction Figures things out before asking Manages their own time and priorities, and knows what's urgent and what can wait until the afternoon Follows through without reminders and closes the loop with the person who asked Can be trusted with admin access to the tools the whole company depends on If you do your best work with clear ownership and little supervision, this is that job. What you'll do Keep the help desk dashboard at zero: open tickets, pending account requests and system health alerts Resolve most support tickets yourself, and escalate the rest with the investigation already done Set up and remove user accounts across Salesforce, Vonage, SMS Magic and our other tools as people join, change roles or leave Troubleshoot calling, callback and voicemail issues with agents, and work with Vonage support on open cases Manage our business phone numbers: assignments, releases, and requesting spam-label removal with the carriers (AT&T, Verizon, T-Mobile) Maintain users and numbers in our business texting platform Process requests to delete call recordings under our privacy process Correct sales and order records when automated checks flag a mismatch What you'll need 2+ years in IT help desk, technical support or contact center support Salesforce experience strongly preferred, especially managing users, permissions and records Strong troubleshooting skills: you can take a vague "it's not working," find the cause, and fix it or explain it clearly A track record of working independently: self-motivated, organized and good at managing your own time Excellent written and spoken English; most communication is written, in tickets and Slack Reliable internet and a quiet workspace for the full 7:30 to 3:30 CT schedule Nice to have Salesforce Administrator certification Vonage Contact Center (VCC) or another cloud contact center platform SMS platforms, telecom or phone number management Experience supporting sales teams

Location: Metro Manila, Philippines Workplace: fully IT Help Desk Specialist Location: Remote. International applicants welcome. Schedule: Monday to Friday, 7:30 AM to 3:30 PM US Central Time Type: Full-time independent contractor About the role We run sales and support teams across several health and wellness brands. Everything they do runs on Salesforce, a cloud phone system and a business texting platform. When something breaks, you're the one who fixes it. You'll be the first point of contact for 150+ users: their accounts, their phone setup and their support tickets. You'll escalate only what truly needs a system change. How we work This role is built for someone who doesn't need to be managed. There's no daily task list handed to you. Your work lives on a dashboard that shows every open ticket, pending request and system alert, and your goal is to keep it empty. We're looking for someone who: Starts the day by checking the dashboard, not by waiting for direction Figures things out before asking Manages their own time and priorities, and knows what's urgent and what can wait until the afternoon Follows through without reminders and closes the loop with the person who asked Can be trusted with admin access to the tools the whole company depends on If you do your best work with clear ownership and little supervision, this is that job. What you'll do Keep the help desk dashboard at zero: open tickets, pending account requests and system health alerts Resolve most support tickets yourself, and escalate the rest with the investigation already done Set up and remove user accounts across Salesforce, Vonage, SMS Magic and our other tools as people join, change roles or leave Troubleshoot calling, callback and voicemail issues with agents, and work with Vonage support on open cases Manage our business phone numbers: assignments, releases, and requesting spam-label removal with the carriers (AT&T, Verizon, T-Mobile) Maintain users and numbers in our business texting platform Process requests to delete call recordings under our privacy process Correct sales and order records when automated checks flag a mismatch What you'll need 2+ years in IT help desk, technical support or contact center support Salesforce experience strongly preferred, especially managing users, permissions and records Strong troubleshooting skills: you can take a vague "it's not working," find the cause, and fix it or explain it clearly A track record of working independently: self-motivated, organized and good at managing your own time Excellent written and spoken English; most communication is written, in tickets and Slack Reliable internet and a quiet workspace for the full 7:30 to 3:30 CT schedule Nice to have Salesforce Administrator certification Vonage Contact Center (VCC) or another cloud contact center platform SMS platforms, telecom or phone number management Experience supporting sales teams

Onboard a new hire at a fast-growing startup: provision their Mac, set up their Google Workspace or Microsoft 365 accounts, enroll the device in MDM, and make sure day one feels effortless. Offboard a departing employee cleanly — recover the laptop, revoke access, and close the loop so nothing's left dangling.

- Опыт работы в IT Support / Help Desk от 1 года. - Знание Windows, Microsoft 365, основ сетей (TCP/IP, LAN, VPN).

Задачи: — Управлять дорожной картой Help Center, включая качество поиска, стратегию статей, AI-резюме и потоки самообслуживания для миллионов клиентов по всему миру — Повышать уровень автоматизации и удовлетворённости клиентов (CSAT), выявляя возможности для снижения обращений через улучшенное самообслуживание, умный показ и проактивное решение — Создавать интегрированные с AI поисковые и контентные решения совместно с партнёрами по ML/LLM для повышения релевантности, резюме и контекстных быстрых действий — Сотрудничать с командами CX Ops, Content Design, Engineering и Data Science для поддержания точных и полноценных знаний на разных языках и регионах — Определять и отслеживать метрики воронки (Automation Rate, Search AtR, CSAT, уровень эскалации) и использовать данные для приоритизации — Работать с внутренними платформенными командами и сторонними поставщиками для обеспечения бесшовной интеграции чата, голоса и инструментов агентов Требования: — Опыт работы в управлении продуктами не менее 5 лет с продуктами, ориентированными на клиентов, платформами контента или продуктами самообслуживания — Опыт создания или улучшения поиска, управления знаниями или самообслуживания, желательно с AI/ML-поиском, рекомендациями или RAG retrieval — Умение определять и использовать метрики поддержки/самообслуживания (автоматизация, снижение обращений, CSAT, эскалация) для принятия решений — Сильные навыки кросс-функционального взаимодействия с командами контента, инженерии, операций и аналитики без владения полным UX — Опыт работы с платформами Help Center или базами знаний (Contentful, Zendesk, Freshdesk, Salesforce или аналогичные CMS/инструменты поддержки) — Ответственное использование генеративного AI с сохранением человеческого контроля для обеспечения готовых к бизнесу результатов и улучшения эффективности, затрат и качества рабочих процессов Условия: — Формат работы: удалённо (Remote - India) — Равные возможности для всех кандидатов без дискриминации — Возможность получить разумные приспособления для лиц с ограниченными возможностями по запросу Дополнительно: — Кандидаты могут подать максимум 3 заявки в течение 6 месяцев — Соблюдение политики конфиденциальности и арбитража споров при подаче заявки

Location: Salzburg, Austria Workplace: on-site Are you passionate about providing exceptional service to guests? Do you have a  positive attitude and a hands-on approach to customer service and want to work in a dynamic team? If so, we want you to join our team at Schloss Leopoldskron in Salzburg, Austria as a Waiter – Ad Hoc Help! WHO WE ARE Nestled by a small, idyllic lake and surrounded by 17 acres of stunning grounds, Schloss Leopoldskron is a historic hideaway just minutes from Salzburg’s Old Town. Built in 1736, our exclusive location offers 55 rooms, 12 palace suites, and two townhouses. With breathtaking views of the Alps and Hohensalzburg Fortress, we provide our guests with truly unforgettable experiences. Schloss Leopoldskron is more than just a hotel—it’s also the home of Salzburg Global , an international non-profit organization whose mission is to overcome barriers and open up a world of better possibilities. We seek to be an exemplary international institution in terms of equity and environmental sustainability. We strongly encourage candidates from all backgrounds to apply and join us in our work. WHAT WE OFFER We are proud to offer our employees a range of benefits, including: Flexible working hours to support a healthy work-life balance A collaborative and vibrant work environment Opportunities for personal growth and professional development Complimentary meals during your shifts Free on-site parking Hourly wage: 18 EUR At Schloss Leopoldskron , we believe that our team is our most valuable asset. We are committed to creating a supportive and inclusive work environment that fosters personal and professional growth. As WAITER – Ad Hoc HELP , you will have the opportunity to work alongside a diverse and dynamic team, where your contributions will be valued and celebrated. WHAT YOU'LL BE DOING Deliver outstanding service during breakfast, seminars, and events (no à-la-carte) Provide a welcoming and friendly experience for our international guests Ensure smooth operations and maintain detailed documentation of daily activities Take ownership of tasks and complete them reliably and independently Adhere to HACCP guidelines WHO WE’RE LOOKING FOR Enthusiastic, guest-oriented mindset with a passion for service excellence Strong sense of responsibility, punctuality, and reliability Initiative, dedication, and a team-oriented approach German or English skills (German skills preferred) At Schloss Leopoldskron , we are committed to providing a warm and inclusive environment for all our hotel guests, visitors, and program participants. We are an Equal Opportunity Employer and do not discriminate against applicants or employees. Sustainable business practices are our highest priority in all areas. We encourage creative, equitable, and sustainable change and develop environmentally conscious and socially responsible practices at all levels. We believe that every team member plays a critical role in our journey toward sustainability.

Location: Amsterdam, Netherlands About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role We are seeking a reliable, tech-savvy, and customer-focused Tier 1 Help Desk Technician to join our IT team. This position is responsible for providing first-level support for end-user IT issues, including hardware, software, and basic networking problems. The role is fully on-site (5 days a week) and requires a hands-on approach to assisting employees with day-to-day technical issues and setups. You’re welcome to work in our office in Amsterdam. Your responsibilities will include: Serve as the first point of contact for users seeking technical assistance in person, messaging, ticket, or email. Log, categorize, and prioritize all incoming support requests in the IT ticketing system. Analyze, troubleshoot, resolve and document a broad scope of hardware, software, and peripheral issues (e.g., printers, monitors, network). Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems. Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications. Escalate complex or unresolved issues to Tier 2/3 support in a timely manner. Maintain and update asset inventory records. Facilitate and support seamless onboarding and off-boarding processes, including workstation setup, re-imaging and return. Follow standard procedures for proper escalation and ticket closure. Provide excellent customer service by ensuring timely and clear communication with end users. Extensively document actions taken and suggested resolutions in detail. Actively contribute to IT knowledge base. Assist with regular IT maintenance tasks, such as software updates and hardware checks (for both user endpoints and office infrastructure). Ensure compliance with company IT policies and procedures. It will be an added bonus if you have: Exhaust all possible scenarios within their access level when attempting to resolve an issue Proactively seek feedback from peers, mentors, and leaders Exhibits prideful ownership of work and proactively champions the needs of the team, users, and projects Contribute to continuous service improvement by participating in projects and driving operational enhancements. Build meaningful and fruitful relationships within the team and cross functionally Fearlessly seek improvement personally, within processes, and within the team’s culture We expect you to have: An IT customer support background with 2+ years of service desk technical experience. Advanced troubleshooting skills in AV systems, Microsoft Azure, Microsoft 365 (including Office 365), networking, software and MDM administration, along with experience managing enterprise applications such as Slack, Jira, Zoom, and similar tools. Technical documentation and knowledge base (KB) writing skills. Hands-on experience with Jira or comparable service management systems. A customer-first mindset, prioritizing employee satisfaction and support quality. The ability to independently resolve technical issues across the support portfolio. Strong organizational skills with the capacity to effectively prioritize and manage a busy workload. A collaborative spirit, working seamlessly with cross-functional team members to meet employee needs and achieve company goals. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: VIRGIN VOYAGES, Worldwide AHOY, DEAR CANDIDATES! ISMIRA Agency actively recruiting for position Help Desk Associate for Virgin Voyages! WORK CONDITIONS: Work on board brand new company vessels Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together Contract length - 4-6 months for most positions, for entry positions - 7 months Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew The employer is going to provide or reimburse expenses for the following: - STCW certification - Joining tickets - Pre-Employment Medical Examination (PEME) - Necessary Visas - Joining expenses, such as transfers, hotel accommodations, subsistence What You’ll be Up to : Provides a positive impression to every Sailor and aims to recognize everyone by name Maintains positive Sailor relations at all times Processes all Sailors at embarkation according to company standards to include check-in, collecting passports / other documents and issuing boarding cards Keeps and maintains accurate records of discussions/correspondence with guests and communicates all complaints onboard to Guest Service Director Assists in carrying out administration for the vessel’s Customs and Immigration clearances along with ship’s documentation when entering / leaving port Assists in organizing the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation / disembarkation activities Carries out cash transactions required by Sailors Responsible for balancing of their cash fund daily Receive and inventory lost and found items and maintain a log of all found items and report lost items Ensure the Help Desk area is kept clean, presentable and in an orderly manner at all times Prepares and updates berthing lists, gift orders, special notes, and guest lists Provides information and assistance to Sailors and is familiar with all cruise services / features and activations to respond to Sailor inquiries. Superpowers Required: Minimum 2 years recent experience in the same role onboard a Premium Cruise ship or 4/5 star hotel/resort. Passionate about people and able to handle sailor complaints with a smile! All certificates as required by the STCW code for this position. Strong written & verbal English skills NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲 Last updated: August 30, 2023 You can submit your Resume here pushing APPLY TO POSITION button below OR if it does not work you may forward CV to APPLY@ ISMIRA.LT (without gaps) In case you are not sure what position to apply, you can always upload your CV to general application here: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: United States - Remote Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: As the Senior Customer Success Operations Manager, you'll play a critical role in building and scaling the operational infrastructure that supports Chainguard's post-sales organization, including Customer Success Management, Professional Services, Customer Support, and Renewals. You'll serve as a strategic partner to Customer Success leadership, translating business priorities into scalable processes, systems, and performance frameworks that improve customer outcomes, operational efficiency, and revenue retention. This role requires someone who can think strategically, influence cross-functional decisions, and drive complex initiatives from strategy through execution. You'll help shape how we operate as we scale, with a focus on automation, data-driven decision-making, and delivering a consistent, customer-centric experience. What you'll do: Customer Success Operations Strategy & Execution Own and execute the Customer Success Operations roadmap, prioritizing initiatives that improve customer experience, operational efficiency, and scalability. Partner with CS leadership to translate organizational priorities into measurable operating plans, processes, and performance expectations. Support capacity planning, resource allocation, and productivity modeling across Customer Success, Professional Services, and Support. Identify operational gaps and lead cross-functional initiatives that improve how our post-sales teams operate. Systems Strategy & Operational Infrastructure Own the strategy, implementation, and optimization of our Customer Success technology ecosystem, ensuring systems support business needs as we scale. Partner with Business Systems and IT to drive integrations, automation, and data integrity across Salesforce, CS platforms, support systems, and product analytics tools. Establish scalable processes and workflows that reduce manual effort and improve visibility across the customer lifecycle. Evaluate and recommend tools and technology investments that improve operational efficiency and the customer experience. Renewals Strategy & Operations Lead the operational implementation of our Renewals function, including forecasting processes, quota tracking, performance measurement, and renewal workflows. Establish reporting and analytics around renewal attainment, gross revenue retention (GRR), net revenue retention (NRR), churn, and contraction. Partner with CS, Sales, and Finance to improve renewal predictability, identify retention risks, and establish clear accountability for revenue outcomes. Develop scalable processes for renewal engagement, risk identification, escalation, and cross-functional coordination. Performance Measurement & Business Insights Establish KPIs, reporting frameworks, and executive dashboards that measure customer outcomes, retention, and operational productivity. Analyze performance trends and translate insights into actionable recommendations for leadership. Drive consistent business reviews and operating cadences to evaluate performance, identify risks, and prioritize improvements. Support annual planning through data analysis, productivity benchmarks, and operational recommendations. Process Optimization & Customer Experience Design and implement scalable processes across onboarding, adoption, customer engagement, renewals, and support. Establish operational playbooks, service-level expectations, and accountability frameworks that improve consistency and execution. Partner cross-functionally to identify friction points in the customer journey and implement improvements that drive customer satisfaction and retention. Lead change management, enablement, and adoption for new processes, systems, and initiatives. What we're looking for: 7+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, or a related function within B2B SaaS. Proven experience owning operational strategy and leading complex, cross-functional initiatives in a high-growth environment. Strong understanding of Customer Success operating models, SaaS retention metrics, renewal forecasting, and customer lifecycle management. Experience building and scaling operational processes, systems, and performance measurement frameworks. Deep Salesforce expertise and experience working with CS platforms, support systems such as Zendesk, and product analytics tools. Strong analytical capabilities, including forecasting, financial modeling, performance reporting, and translating data into business recommendations. Experience partnering with senior leadership across Customer Success, Finance, Sales, and Business Systems. Ability to independently identify business challenges, develop solutions, and influence decisions across functions. Strong communication, stakeholder management, and change management skills. Comfortable operating in ambiguity and balancing strategic priorities with hands-on execution. Strongly preferred: Experience building or scaling Customer Success Operations at a high-growth SaaS company. Experience supporting the launch or transformation of a dedicated Renewals organization. Familiarity with Professional Services operations, including utilization, delivery capacity, and resource planning. Experience implementing and integrating CS technology platforms and driving automation. Experience with SQL, Python, or other analytical and automation tools. Background in cybersecurity, developer tools, or enterprise infrastructure software. Base salary: $140,000-$165,000. About Us We live and breathe our company values: We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. We have a bias for intentional action — We prioritize, plan, try things, and fail fast. We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Global Candidate Privacy Notice . ©2026 Chainguard. All Rights Reserved.

Location: London ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. ABOUT THE ROLE We’re looking for a Senior Product Marketing Manager, Enterprise Products to shape how we position, launch, and scale our enterprise products like Vibe and Studio. This is a high-impact role at the intersection of product, technology, and go-to-market strategy. You’ll translate complex product capabilities into clear, differentiated value propositions that resonate with enterprise decision-makers, technical buyers, and practitioners. You’ll define how we take our products to market, build repeatable messaging and enablement frameworks, and equip our commercial teams to articulate why Mistral is the right partner for organisations adopting AI at scale. Working closely with Product, Engineering, Sales, Solutions, Developer Relations, and Communications, you’ll influence both how our products evolve and how we bring them to market. You’ll help establish the foundations for scaling our enterprise platform business in a rapidly evolving and highly competitive AI landscape. WHAT YOU WILL DO PRODUCT POSITIONING AND MESSAGING - Own positioning and messaging for Mistral’s enterprise products, translating technical capabilities into differentiated value propositions for enterprise customers. - Develop compelling narratives that connect platform functionality to business outcomes, technical requirements, and customer priorities. - Tailor messaging to different audiences, from CIOs and technology leaders to developers, AI engineers, and business stakeholders. - Define our competitive positioning against proprietary AI platforms, hyperscalers, and emerging alternatives, articulating the value of Mistral’s open-weight models, flexibility, and deployment options. - Build a consistent messaging architecture across products, use cases, customer segments, and go-to-market channels. GO-TO-MARKET STRATEGY AND PRODUCT LAUNCHES - Lead go-to-market strategy for new enterprise platform capabilities, from launch planning and audience definition to positioning, activation, and post-launch optimisation. - Partner with Product and Engineering to understand the roadmap, identify market opportunities, and translate product developments into compelling customer propositions. - Identify high-value enterprise use cases and customer segments, developing repeatable GTM plays that support adoption and commercial growth. - Establish clear launch frameworks, working cross-functionally to align Product, Sales, Solutions, Marketing, Communications, and Developer Relations around priorities and execution. - Measure launch effectiveness and product adoption, using customer feedback and performance data to refine positioning and GTM strategy. SALES AND FIELD ENABLEMENT - Equip Sales and Solutions teams with the messaging, assets, and commercial narratives they need to position Mistral’s enterprise platforms effectively. - Develop scalable enablement materials, including use-case playbooks, competitive battlecards, customer presentations, product demos, and objection-handling guides. - Translate customer challenges and technical requirements into compelling business cases that support enterprise evaluation and purchasing decisions. - Partner with field teams to identify recurring customer objections, competitive dynamics, and barriers to adoption, feeding these insights back into product and marketing strategy. - Build repeatable frameworks that help commercial teams communicate platform value consistently across industries, markets, and buyer personas. CONTENT AND CUSTOMER STORYTELLING - Develop a content strategy that brings Mistral’s enterprise platform capabilities to life through product narratives, technical explainers, demonstrations, customer stories, and thought leadership. - Work with Content, Communications, Developer Relations, and Solutions teams to create credible, technically grounded content that resonates with enterprise buyers and practitioners. - Turn customer implementations and emerging use cases into compelling stories that demonstrate measurable business value. - Support integrated campaigns and demand generation initiatives with clear messaging, audience insights, and content tailored to the enterprise buying journey. - Ensure our content connects technical differentiation to the practical realities of deploying and scaling AI in enterprise environments. MARKET INTELLIGENCE AND CUSTOMER INSIGHTS - Develop a strong understanding of enterprise AI adoption, platform buying behaviour, competitive offerings, and emerging customer needs. - Gather insights from customers, prospects, Sales, Solutions, and partners to identify unmet needs, adoption barriers, and opportunities for differentiation. - Build a clear view of the competitive landscape, translating market intelligence into actionable recommendations for product positioning, roadmap priorities, and GTM investments. - Identify emerging enterprise AI use cases and market segments where Mistral can establish a differentiated position. - Track the impact of positioning and GTM initiatives through relevant measures, including product adoption, pipeline influence, sales enablement effectiveness, and launch performance. WHAT WE'RE LOOKING FOR - Deep experience in product marketing, ideally within enterprise software, AI platforms, cloud infrastructure, developer tools, or other technically complex products. - A proven track record of developing differentiated product positioning and messaging that translates technical capabilities into clear customer and business value. - Experience leading product launches and building go-to-market strategies for enterprise technology products, from early positioning through adoption and commercial scale. - Strong understanding of enterprise buying journeys, including technical evaluation, stakeholder alignment, procurement considerations, and the challenges of deploying new technologies at scale. - Ability to engage credibly with technical audiences while communicating effectively with executive and business stakeholders. - Experience partnering closely with Product, Engineering, Sales, Solutions, and other cross-functional teams to drive alignment and execution. - A commercial mindset, with the ability to connect product marketing initiatives to adoption, pipeline development, deal progression, and revenue growth. - Strong competitive and market intelligence skills, with the ability to turn customer and market insights into actionable GTM strategies. - Exceptional written and verbal communication skills, with a talent for simplifying complex concepts into clear, compelling narratives. - A hands-on, proactive approach and the ability to operate independently, navigate ambiguity, and build repeatable processes in a fast-moving environment. NICE TO HAVE - Experience marketing AI platforms, model platforms, cloud infrastructure, or enterprise developer tools. - Familiarity with LLMs, open-weight models, AI deployment architectures, and the practical challenges organisations face when moving AI from experimentation into production. - Experience marketing products to both technical practitioners and enterprise decision-makers. - Understanding of enterprise AI requirements, including security, governance, privacy, scalability, and deployment flexibility. - Experience working in a high-growth technology company where product positioning, GTM strategy, and operating models are still evolving. WHY JOIN MISTRAL? At Mistral, you’ll help shape how organisations adopt and scale AI through products that give them greater choice and control over their technology. You’ll work alongside world-class researchers, engineers, product leaders, and commercial teams to bring ambitious ideas to market. This is an opportunity to have a meaningful impact on our enterprise strategy, build the foundations for repeatable product marketing at scale, and help define how one of Europe’s leading AI companies competes in a global market. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: Abu Dhabi, United Arab Emirates Workplace: remote You will lead analytics for the Services cluster — the set of domains that protect trust, safety, and quality across every interaction on our platform. This is where the integrity of the marketplace is safeguarded and where millions of passengers and drivers experience inDrive as a safe and reliable place to be. Your teams will span five closely connected areas: Watchdocs (driver document verification and work with the compliance base), Trust & Safety (everything related to trust and safety in rides — incidents and safety features), Customer Support (both the product tooling for handling user requests and the automation of that work, plus WFM analytics of support agents' performance), Customer Experience (Voice-of-the-Customer feedback and connecting satisfaction metrics such as CSAT/DSAT to business metrics), and Antifraud (protecting rides, transactions, ratings, and more from abuse across inDrive). You will build and manage a team that partners closely with product, operations, support, and compliance to turn a large volume of behavioral, operational, and feedback signals into decisions that reduce risk and improve experience at the same time. From detecting and quantifying fraud across rides and transactions, to measuring the real business impact of safety features and support automation, to linking customer-feedback metrics (CSAT/DSAT) with core business outcomes — your work will define how the company balances protection, cost, and user satisfaction. In this role, you will act as a strategic partner to product and business leaders, as well as to Trust & Safety and Compliance stakeholders — shaping the analytics agenda for the Services cluster, defending its strategy in front of senior leadership, and building scalable processes, metrics, and standards that make trust and safety measurable across the whole platform. Key Responsibilities Own the analytics strategy and roadmap for the Services cluster (Watchdocs, Trust & Safety, Customer Support, CX, Antifraud), align it with company-level priorities, and defend it in front of senior leadership Build, grow, and develop a team of 11+ (analysts) — hiring, mentoring, and setting quality standards across the cluster Lead Antifraud analytics : detect and quantify fraudulent behavior across rides, transactions, and ratings; evaluate the effectiveness of anti-fraud rules and models and their trade-off with false positives Drive Trust & Safety analytics : measure incident rates, evaluate the impact of safety features, and help prioritize initiatives that reduce risk for passengers and drivers Oversee Customer Support analytics : assess support tooling and automation effectiveness, contact-rate drivers, resolution quality, and WFM analytics for agent capacity and performance Lead CX analytics : connect Voice-of-the-Customer metrics (CSAT/DSAT) to business outcomes such as retention and revenue, and turn feedback into prioritized product and operational actions Guide Watchdocs analytics : the document-verification funnel, compliance coverage, and the balance between compliance rigor and a smooth driver onboarding experience Define and standardize metrics, definitions, and monitoring across the cluster; ensure data quality in partnership with DWH, DS, and Engineering Establish best practices in experimentation (A/B testing), causal inference, forecasting, and effect measurement across the team Partner cross-functionally at the company level (Product & Tech & Business, DWH, DS, Engineering) and act as a trusted advisor to Head / Director / C-suite stakeholders Skills, Knowledge and Expertise 6+ years of experience in data or product analytics, preferably in tech, ride-hailing, marketplace, or platform businesses 2+ years of people management, leading teams of 10+ people, including other managers or team leads Strong expertise in SQL and Python (or R), with a solid foundation in statistics and experimentation (A/B testing, causal inference) Proven ability to translate large volumes of behavioral, operational, and feedback data into decisions that balance risk, cost, and user experience Experience partnering with senior stakeholders (Head / Director / C-suite) and forming and defending strategy at the company level Proficiency in BI tools (Tableau, Looker, Redash, or similar) Strong communication skills and the ability to present complex findings clearly to both technical and non-technical audiences English proficiency at B2 or higher for international collaboration Nice to Have Hands-on experience in one of the Services domains — Trust & Safety, Antifraud, Customer Support / WFM, CX / Voice-of-the-Customer, or compliance Experience with fraud / risk modeling, anomaly detection, or safety analytics Familiarity with text / sentiment analysis for customer-feedback data Experience scaling analytics across multiple countries and verticals Why join us Help us challenge injustice by creating fair choices for millions of people across 47 countries Develop your professional skills with access to mentoring, career consulting, and learning programs Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects Work alongside people who take initiative, speak openly, and challenge themselves to grow Improve your language skills through co-financed courses and internal speaking clubs Final benefits may vary depending on the location.

Location: Aberdeen, United Kingdom We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we've been energizing our clients across the world with unrivalled expertise, equipment, and technology that supports the entire asset life-cycle - offshore and on land. We enable progress through our three global business lines: Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions. Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline and subsea, process, and valves - all designed to help our clients optimize performance, enhance reliability, and improve efficiency. With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way. The Role & Responsibilities The Logistics & Inventory Focal Point serves as the central coordinator for all inventory control and logistics operations, ensuring accurate stock management, efficient movement of goods, compliance with procedures, and timely support to business needs. The role bridges warehouse operations, procurement, and supply chain functions, acting as the main point of contact for related issues. Responsibilities will include: Maintain accurate and up-to-date inventory records in the NAV systems. Conduct regular stock counts, cycle counts, and reconcile variances. Monitor stock levels and trigger replenishment in alignment with demand forecasts. Track material shelf life, batch/lot control, and product expiry management. Focal Point for issuing JCA’s the operations team during busy periods Provide support and take on work scopes when required Focal Point for business lines on shipping issues and upcoming work scopes Ensure compliance with shipping, handling, and documentation requirements. Prepare periodic reports on stock status, slow-moving items, and logistics KPIs. Analyse trends to identify areas for cost savings and process improvement. Act as the focal point for all logistics and inventory-related queries. The Requirements Experience in inventory management, logistics coordination, or warehouse operations Proficiency in ERP/WMS systems (Microsoft Dynamics) Strong knowledge of inventory control, cycle counting, etc.) Understanding of transport management Strong organizational and multitasking abilities. Diversity & Inclusion EnerMech is dedicated to fostering a diverse and inclusive organisation. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities. Company benefits Generous holiday entitlement Pension scheme Private health cover Various staff discount schemes Employee referral scheme

Location: London, United Kingdom Workplace: fully At FutureLearn, part of Global University Systems (GUS), we’re passionate about the power of lifelong learning. We help learners from all over the world progress in their careers – and invest in their futures. We truly believe that up-skilling is a worthy investment, and we hope to empower our learners to take control of their careers through personalised learning pathways – giving them progress at their fingertips. Partnering with 260+ world-class educational partners, including prestigious universities, global brands and industry partners, we offer our 20 million-strong learner community the opportunity to discover and access flexible, high-quality online courses and degrees. We’re not here just to teach new skills (although we do that well), we want to help transform lives. FutureLearn is looking to build our teams with people who share our passion for lifelong learning, career empowerment and education for all. If that sounds like you, get in touch. You could help us achieve our biggest goal yet – becoming the world’s best AI-powered, career-based learning platform and OPM. What’s the opportunity? The Admissions Officer is responsible for the accurate and timely processing and assessment of student applications, ensuring that applicants meet the relevant academic, admissions and eligibility requirements before an admissions decision is made. The role will primarily support postgraduate admissions, including the assessment of UK and international applications, verification of academic and supporting documentation, assessment of fee status where applicable, and accurate maintenance of student records. This is an administrative and decision-making role within a fast-paced Higher Education environment, where strong attention to detail, sound judgement, regulatory awareness and effective collaboration are essential. You will be expected to apply established institutional policies and admissions criteria consistently, identify discrepancies or potential issues, and escalate complex or exceptional cases appropriately. Responsibilities include but are not limited to Reporting regularly to the Admissions Manager and providing clear updates on delegated tasks, workload and application volumes. Processing and assessing postgraduate applications in line with institutional admissions policies, programme entry requirements and agreed procedures. Reviewing academic qualifications, professional experience and supporting documentation to determine whether applicants meet the relevant admission criteria. Assessing applications from both UK and international applicants, including reviewing overseas qualifications and relevant supporting evidence. Checking applications for completeness, accuracy and consistency, identifying discrepancies, missing information or potential concerns and taking appropriate action. Making admissions decisions within delegated authority and established guidelines, including issuing appropriate offers or escalating cases requiring further consideration. Applying academic, English-language and other programme-specific entry requirements consistently. Verifying and authenticating official academic and identity documentation in accordance with established procedures. Assessing UK fee status where required and applying the relevant Home/Overseas fee-status criteria and institutional procedures. Maintaining up-to-date knowledge of Higher Education fee assessment regulations in England, including relevant UKCISA guidance and applicable government regulations. Ensuring that all application and student information is recorded accurately and promptly within the relevant Student Records System, CRM and/or admissions platforms. Maintaining accurate electronic student records and ensuring that appropriate supporting documentation is retained in accordance with institutional policies and GDPR requirements. Managing a caseload of applications effectively, prioritising work according to deadlines, intake dates and business requirements. Identifying recurring issues, process gaps or data-quality problems and escalating these to the Admissions Manager. Collaborating closely with Student Recruitment, Student Support, Awards, Finance, Compliance and other relevant teams to ensure an efficient and consistent admissions process. Maintaining and continuously developing knowledge of admissions policies, programme requirements, institutional procedures and relevant UK Higher Education regulations. Contributing to process improvements designed to increase efficiency, accuracy, compliance and the overall applicant experience. Supporting audits, quality assurance activities and internal reviews of admissions processes where required. Handling confidential applicant and student information appropriately and in accordance with GDPR, data protection and institutional policies. Essential skills, knowledge and experience Demonstrable previous experience in a Higher Education Admissions role, with specific experience of postgraduate admissions. Experience processing applications for UK and international postgraduate students. Good understanding of the UK Higher Education admissions environment and the principles underpinning admissions decision-making. Demonstrable formal training in Higher Education fee assessment in England, such as recognised UKCISA HE fee-assessment training, or equivalent recognised professional training. Practical understanding of Home/Overseas fee-status assessment principles and the ability to apply established fee-assessment guidance accurately. Strong attention to detail and the ability to identify discrepancies, inconsistencies and missing information in applications. Experience working with Student Records Systems, CRM systems, admissions platforms or similar databases. Strong administrative and organisational skills, with the ability to manage a high volume of applications and competing deadlines. Ability to make decisions confidently within established policies and guidelines and to recognise when a case should be escalated. Strong analytical and critical-thinking skills, with the ability to investigate issues and identify appropriate solutions. Excellent written and verbal communication skills in English. Ability to communicate effectively with applicants and colleagues from different cultural and professional backgrounds. Experience working effectively within an international and cross-functional team. Strong IT skills, including Microsoft Office applications. Ability to prioritise workload effectively and meet agreed deadlines. High level of integrity and discretion when handling confidential student and applicant information. Commitment to providing a consistent, fair and professional admissions service. Desirable skills, knowledge and experience Advanced Microsoft Excel skills, including data analysis, filtering, pivot tables and reporting. Experience using Salesforce, Microsoft Dynamics or another CRM/student recruitment platform. Additional language skills would be advantageous. Diversity Statement We value all the great benefits that diversity brings and encourage everyone to bring their whole self to work – We are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion. We can't wait to meet you! #FutureLearnCareers

Location: Paris; London Workplace: Hybrid ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. ABOUT THE ROLE We are looking for a Product Support & Enablement Lead to lead and develop our existing L1 Product Support team. You will help the team resolve more customer issues without escalating to L2, while improving the tools, training, and workflows that allow support to scale. This is a senior technical and people-management role—not simply a role overseeing today’s queue. You will lead frontline delivery for Product Support (L1) and develop the team’s ability to investigate and resolve increasingly technical requests, including paid self-serve and first-level enterprise issues. You will work closely with L2 and other teams to define clear ownership, identify work Product Support (L1) can safely take on, and build repeatable escalation paths. You will also contribute to operational continuity for the wider Support organization. You will be equally comfortable coaching a team member through a customer issue, investigating an API error, improving a support workflow, and partnering with Engineering or Product to address a recurring problem. KEY RESPONSIBILITIES LEAD FRONTLINE SUPPORT DELIVERY - Lead, coach, and develop a distributed L1 Product Support team, providing regular feedback and supporting technical growth. - Own day-to-day L1 Product Support delivery, including queue prioritization, backlog management, customer communication, and regional handoffs. - Define and maintain clear ownership of L1 Product Support queues and handoffs to L2, including for paid self-serve and first-level enterprise requests. - Monitor service quality, response and resolution times, backlog health, and customer satisfaction; turn insights into practical improvements. - Stay hands-on with complex or sensitive customer issues and model strong technical judgment. INCREASE PRODUCT SUPPORT (L1) TECHNICAL AUTONOMY - Train and coach Product Support (L1) agents to investigate, reproduce, and resolve more technical issues across Mistral products, including Vibe, Studio, and APIs. - Work with L2 to identify issue types that Product Support (L1) can safely take on and define the knowledge, access, and safeguards needed. - Create playbooks, troubleshooting guides, and escalation criteria that help Product Support (L1) agents resolve issues independently and consistently. - Improve L1-to-L2 handoffs so escalations contain customer impact, investigation steps, and relevant evidence. - Track escalation patterns and use them to prioritize training, documentation, and product improvements. SCALE SYSTEMS, WORKFLOWS, AND AUTOMATION - Own improvements to frontline support tooling, routing, workflows, macros, and internal processes. - Own improvements to frontline Product Support (L1) tooling, routing, workflows, macros, and internal processes. - Develop AI-assisted support and automation, including Intercom Fin, to reduce repetitive work while maintaining response quality and appropriate human escalation. - Identify recurring contact drivers and partner with Product, Engineering, and other teams to address them at the source. - Build reporting and operating reviews that make workload, service performance, escalation patterns, and risks visible. - Establish shared processes with specialist Support teams while respecting their ownership of technical delivery. BUILD KNOWLEDGE AND OPERATIONAL CONTINUITY - Develop onboarding materials and technical training that help agents become autonomous. - Work with Documentation and Product teams to keep internal guidance and customer-facing help content accurate and useful. - Share customer insights and support trends with Product, Engineering, and go-to-market teams. - Help coordinate support readiness for new products, features, and processes. - Contribute to operational continuity for the Support organization through team coordination, reporting, and escalation management. WHAT WE’RE LOOKING FOR - Significant experience in customer-facing technical support, product support, or support operations in a fast-moving technology environment. - Senior people-management experience, including leading, coaching, and developing a Support team. - Strong technical judgment and troubleshooting skills, including the ability to investigate product issues, reproduce bugs, and understand API requests and errors. - Experience managing support queues, escalations, service quality, and operational performance. - Experience improving workflows, tooling, or knowledge management. - Ability to use support data to identify bottlenecks and prioritize improvements without losing sight of the customer experience. - Excellent written and verbal communication skills in English, including the ability to explain technical issues clearly to different audiences. - A pragmatic, collaborative approach and comfort working across time zones and functions. NICE TO HAVE - Experience with Intercom, Fin, or comparable support and AI automation tools. - Experience supporting developer tools, APIs, SaaS products, or AI applications. - Familiarity with scripting or lightweight automation. - Experience building onboarding programs, technical training, or support playbooks. - French language skills. WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.

Location: San Francisco; Remote (United States); London; Belgrade; New York City ABOUT THE ROLE Perplexity is building cybersecurity products where agents do the security work, not just assist with it. Our security team already runs agents on our own environment every day, across finding vulnerabilities, testing our defenses, securing our cloud, and responding to threats. Now we're turning that work into products for customers, and we expect those products to span application security, offensive testing, cloud security, detection and response, and areas we haven't picked yet. We're looking for a hands-on Software Engineer to build these products end to end, from the security logic and agent workflows to the integrations and product surfaces customers use. You'll ship to design partners and enterprise customers quickly, and you'll work directly with the security engineers who do this work internally, so what we build is grounded in real codebases, real environments, and real attackers. RESPONSIBILITIES - Build security products from zero to one across domains such as application security, penetration testing and offensive security, cloud security, and detection and response. - Build agents that do real security work: review code and find vulnerabilities, test applications and infrastructure like an attacker, assess cloud configurations, and investigate threats, then validate findings and recommend or apply fixes. - Build the systems underneath: multi-tenant services, data pipelines, and secure execution environments that run against customer code, cloud accounts, and telemetry. - Build integrations with the tools customers already use: source control and CI/CD, cloud providers, identity providers, security tools, ticketing, and chat. - Ship the product surfaces customers use: APIs, dashboards, onboarding, and workflows that fit how security and engineering teams actually work. - Hold the product to the same standard we hold ourselves: strong tenant isolation, least privilege, safe handling of customer secrets and data, and tight controls on any agent that acts in a customer environment. - Define how we measure quality (finding accuracy, false positive rate, exploitability, time to fix, cost) and use it to drive improvements. - Work directly with design partners and customers, and help decide which security problems we should build products for next. QUALIFICATIONS - 4+ years of experience as a software engineer building production systems, with meaningful time spent on security products, security data platforms, or security engineering with heavy software development. - Proficiency in at least one major programming language (such as Python, Go, TypeScript, or Rust) and experience owning production services end to end. - Hands-on depth in at least one security domain, such as application security, penetration testing or offensive security, cloud security, or detection and response, and curiosity to work across the others. - Experience integrating with security- or developer-relevant systems such as source control, CI/CD, cloud provider APIs, identity providers, scanners, or SIEMs. - Familiarity with cloud infrastructure (AWS preferred) and building secure, multi-tenant SaaS. - Comfortable working directly with customers and shipping pragmatic improvements quickly in an ambiguous, early-stage product area. - Bonus: experience building LLM-powered agents, evaluation frameworks, or tool-using automation for security or other high-stakes domains. - Bonus: experience at a security product company (AppSec, pentesting, cloud security, detection and response) or on an internal security platform at scale.

Location: London ABOUT MISTRAL Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited. Role Summary : Associate AI Deployment Strategist   As an Associate AI Deployment Strategist, you will support the adoption and deployment of Mistral’s AI solutions, working closely with customers and internal teams to bridge the gap between strategic vision and practical implementation. This role is ideal for early-career professionals eager to learn, grow, and contribute to transformative AI projects in a collaborative environment.   You will assist in designing AI roadmaps, collaborating with the Solution team to deliver solutions, and ensuring smooth transitions from presales to postsales. Your work will directly contribute to customer success, helping turn AI potential into real-world impact.   What you will do   Strategic Discovery & Vision Setting • Assist in executive-level workshops to identify business challenges and opportunities where Mistral’s AI can drive improvements. • Support the creation of AI adoption roadmaps, helping articulate the “art of the possible” and a clear path to value. • Collaborate with Account Executives to develop business cases and align solutions with customer objectives.   AI Solution Design & Deployment • Contribute to the design and deployment of end-to-end AI solutions, integrating Mistral’s models and platform into customer workflows. • Prototype and deploy AI solutions, ensuring scalability and impact under supervision. • Executing pilot projects and proofs-of-value, demonstrating the potential of our technology.   Value Realization & Customer Success • Support customers in their AI strategy, helping them maximize the value of their investment in Mistral. • Monitor key performance indicators (KPIs) tied to business outcomes and assist in communicating progress to stakeholders.   Cross-Functional Collaboration • Act as a liaison between customers and Mistral’s internal teams, gathering feedback to influence product and research roadmaps. • Travel (~30-60%) to foster deep client relationships and support on-site deployment.     About you   • 1 to 2 years in a client-facing strategic role (e.g., management consulting, value engineering, or technical sales). To note, we also accept fresh graduates that have gained relevant experience through internships and work study programs. • You hold a degree in a relevant scientific field (e.g., Computer Science, Data Science, Engineering, etc.) • Strong problem-solving skills and the ability to structure challenges into actionable solutions. • Effective communication skills to engage with stakeholders at various levels. • Strong technical knowledge of AI/ML/Data Science • Hands-on experience prototyping proofs-of-concept (Python, JavaScript, or similar) • Resilient, results-driven, and comfortable leading through influence in a collaborative environment.     Why this role matters   You will play a key role in supporting how enterprises adopt and deploy AI, ensuring Mistral’s solutions deliver measurable impact. By collaborating with the Applied AI team, you’ll help turn strategic visions into production-ready solutions, contributing to Mistral’s growth and customer success. This role offers a unique opportunity to learn, grow, and make a meaningful impact in the AI industry.     Hiring Process   • Talent Acquisition screening call • 30min Hiring Manager Interview • 45min Business Acumen Interview  • 60min Technical Deep Dive on LLMs • Panel (Home Prep & Restitution) • 30min Value Talk • Reference check   WHAT WE OFFER We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks. For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link. PRIVACY POLICY Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.