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Location: Quezon City, Philippines; Manila, Philippines; Davao City, Philippines; Caloocan, Philippines; Cebu City, Philippines; Zamboanga, Philippines; Taguig, Philippines Workplace: fully David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Customer Service Representative to join their team in the Philippines. As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction. Position: Customer Service Agent (Japanese) Location: Philippines Model: Remote (WFH) Employment type: Full time DUTIES AND RESPONSIBILITIES: Deliver excellent customer service and manage customer needs through phone, email and messaging channels Support customers with enquiries related to hotels, flights, activities and other travel products Professionally handle a high volume of customer and partner enquiries Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries Identify opportunities to improve customer service through self-service initiatives and process improvements Provide feedback and contribute to initiatives that improve operational efficiency Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching Perform office-based administrative duties whenever required Work collaboratively with the wider team to contribute to the overall customer experience REQUIREMENTS: N1 Japanese (Minimum) and good command of English (B1/2) At least 1 year of experience in a customer-facing or partner-facing role Strong customer service skills, including attentiveness, empathy, patience and consistency Excellent verbal and written communication skills Professional telephone etiquette Excellent attention to detail Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements High degree of integrity and ability to handle confidential information Ability to work effectively in a fast-paced environment BENEFITS: Work-from-home arrangement in Philippines Competitive compensation package Performance bonus opportunities Employee benefits Career and professional development opportunities Access to thousands of free learning courses Initial training and ongoing coaching Inclusive and supportive working environment Opportunity to work within a global team Relocation support And many more!

David Kennedy Recruitment2 дн назад

Social Media Marketing Specialist (Russian)

Location: Athens, Greece; Thessaloniki, Greece Workplace: fully David Kennedy Recruitment is working with a global customer experience company supporting a leading healthcare brand that is seeking to onboard a Dutch-speaking Advisor to join their team, working remotely from Greece. The role is customer support for the brand’s diabetes monitoring products, helping customers with product questions, device use and basic troubleshooting by phone and email, alongside back-office tasks. Position: Customer Service Representative (Dutch) Location: Greece Work model: Remote Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide customer support for diabetes monitoring products, answering product-related questions Guide customers through device use and basic troubleshooting Handle customer contacts by voice and email, and support back-office activities Record customer interactions accurately and follow established procedures and quality standards Identify issues that need additional support and escalate complex or unresolved cases to the appropriate team REQUIREMENTS: Native/near-native level of Dutch English at B2 level, both written and spoken High school diploma Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication EU citizenship Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA) Available for on-site work in Athens on rotational shifts BENEFITS: Easter and Summer bonuses Meal allowance Health insurance from the hire date 1.67 business days of annual leave per month in the first year, plus Greek public holidays Access to a learning platform International working environment And many more!!

Athens, Greece; Thessaloniki, Greece; Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)

David Kennedy Recruitment4 дн назад

Location: Limassol, Cyprus; Aarhus, Denmark; Amsterdam, Netherlands; Addis Ababa, Ethiopia; Antwerp, Belgium; Athens, Greece; Baku, Azerbaijan; Barcelona, Spain; Bari, Italy; Basel, Switzerland; Belfast, United Kingdom; Belgrade, Serbia; Bergen, Norway; Berlin, Germany; Bern, Switzerland; Birkirkara, Malta; Bologna, Italy; Birmingham, United Kingdom; Bordeaux, France; Bratislava, Slovakia; Brno, Czechia; Bruges, Belgium; Brussels, Belgium; Bucharest, Romania; Budapest, Hungary; Burgas, Bulgaria; Cardiff, United Kingdom; Celje, Slovenia; České Budějovice, Czechia; Chișinău, Moldova; Cluj-Napoca, Romania; Cologne, Germany; Constanța, Romania; Copenhagen, Denmark; Cork, Ireland; Coventry, United Kingdom; Craiova, Romania; Crete, Greece; Daugavpils, Latvia; Debrecen, Hungary; Derby, United Kingdom; Dnipro, Ukraine; Dresden, Germany; Dublin, Ireland; Düsseldorf, Germany; Edinburgh, United Kingdom; Florence, Italy; Frankfurt, Germany; Galway, Ireland; Gdańsk, Poland; Geneva, Switzerland; Genoa, Italy; Ghent, Belgium; Glasgow, United Kingdom; Gothenburg, Sweden; Graz, Austria; Hamburg, Germany; Helsinki, Finland; Hanover, Germany; Heraklion, Greece; Iași, Romania; İstanbul, Türkiye; Kaunas, Lithuania; Kazan, Russia; Kharkiv, Ukraine; Košice, Slovakia; Kraków, Poland; Kyiv, Ukraine; Larnaca, Cyprus; Leeds, United Kingdom; Leipzig, Germany; Lille, France; Lisbon, Portugal; Liverpool, United Kingdom; Ljubljana, Slovenia; Łódź, Poland; London, United Kingdom; Lviv, Ukraine; Lyon, France; Maastricht, Netherlands; Madrid, Spain; Málaga, Spain; Malmö, Sweden; Manchester, United Kingdom; Maribor, Slovenia; Marseille, France; Milan, Italy; Moscow, Russia; Munich, Germany; Nantes, France; Naples, Italy; Newcastle, United Kingdom; Nice, France; Nicosia, Cyprus; Niš, Serbia; Nizhny Novgorod, Russia; Novi Sad, Serbia; Nuremberg, Germany; Oslo, Norway; Palermo, Italy; Paris, France; Patras, Greece; Pécs, Hungary; Pljevlja, Montenegro; Plovdiv, Bulgaria; Podgorica, Montenegro; Porto, Portugal; Poznań, Poland; Prague, Czechia; Pristina, Kosovo; Riga, Latvia; Rome, Italy; Rotterdam, Netherlands; Saint Petersburg, Russia; Salzburg, Austria; Samara, Russia; San Marino; Sarajevo, Bosnia and Herzegovina; Seville, Spain; Skopje, North Macedonia; Sliema, Malta; Sofia, Bulgaria; Split, Croatia; Tallinn, Estonia; The Hague, Netherlands; Thessaloniki, Greece; Timișoara, Romania; Tirana, Albania; Toulouse, France; Turin, Italy; Utrecht, Netherlands; Valencia, Spain; Valletta, Malta; Varna, Bulgaria; Venice, Italy; Verona, Italy; Vienna, Austria; Vilnius, Lithuania; Warsaw, Poland; Wrocław, Poland; Zagreb, Croatia; Zaragoza, Spain; Zrenjanin, Serbia; Zürich, Switzerland; Stockholm, Sweden; Stuttgart, Germany; Brunei, Brunei Darussalam; Cambodia; Indonesia; Laos; Malaysia; Myanmar; Philippines; Singapore; Thailand; Timor Leste, Timor-Leste; Vietnam; Abu Dhabi, United Arab Emirates; Chelyabinsk, Russia; Krasnodar, Russia; Krasnoyarsk, Russia; Makhachkala, Russia; Novosibirsk, Russia; Omsk, Russia; Rostov-on-Don, Russia; Ufa, Russia; Voronezh, Russia; Yekaterinburg, Russia; Aktobe, Kazakhstan; Almaty, Kazakhstan; Astana, Kazakhstan; Karaganda, Kazakhstan; Shymkent, Kazakhstan Workplace: fully David Kennedy Recruitment is working with a Cyprus-based digital services company providing B2B marketing, technology, analytics and operational support to international brands that is seeking to onboard a Social Media Marketing Specialist to join their team. The successful candidate will support an iGaming project focused on Latin American markets, managing social media activity, creating engaging content and growing the project’s online presence across multiple platforms, within the limits of a regulated industry. Position: Social Media Marketing Specialist Location: Remote, EMEA ( within ±2 hours of the Cyprus time zone (EET/EEST) Employment type: B2B agreement Duties & Responsibilities Plan and manage the social media calendar across Instagram, X, Facebook, TikTok, YouTube, Telegram, WhatsApp and other relevant channels Create and adapt content for each platform, including short-form video, memes, match previews, live reactions, odds highlights and promotional posts Manage community channels by replying to comments and direct messages, moderating discussions and escalating support issues to the appropriate team Coordinate giveaways, contests and ambassador or influencer collaborations with the Marketing and Affiliate teams Track and report on reach, engagement, follower growth, click-through rates and contribution to conversions Test new formats, hooks and posting times, using performance insights to improve results Monitor competitors and platform trends in the iGaming industry. Requirements At least 2 years’ experience in social media marketing Previous experience in iGaming / betting industry, with exposure to LATAM markets, is mandatory Fluent in both Russian and English Hands-on short-form video editing skills using CapCut, Premiere Pro or similar tools Experience with social media scheduling and analytics tools such as Meta Business Suite, Sprout Social or Hootsuite Understanding of how Meta, TikTok, X and Google restrict iGaming advertising, with the creativity to build organic reach within those limits Strong feel for meme culture and a sharp sense of humour Strong attention to detail, speed and accuracy, able to meet tight deadlines during live events Benefits Performance-based bonus Access to industry events and conferences Fast-paced, entrepreneurial and supportive team environment And many others!!!

David Kennedy Recruitment6 дн назад

Freelance Recruitment Partner (Japan)

Location: 서울특별시, South Korea; Seoul, South Korea; Paralimni, Cyprus; Kyrenia, Cyprus; Bucharest, Romania; Toronto, Canada; Tokyo, Japan; Bangkok, Thailand; Kuala Lumpur, Malaysia; Busan, South Korea; Daegu, South Korea; Suwon-si, South Korea; Gwangju, South Korea; Ulsan, South Korea; Seongnam-si, South Korea; Jeonju-si, South Korea; Ansan-si, South Korea; Jeju-si, South Korea; Chuncheon-si, South Korea; Dhaka, Bangladesh; Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; Indonesia; Philippines; Malaysia; Singapore; Vietnam; Thailand; London, United Kingdom Workplace: fully Japanese RECRUITERS – EARN $1,500 PER HIRE Freelance Recruitment Partner 🌍 Work From Anywhere 💰 $1,500 USD Per Successful Japanese Placement into Malaysia 🚀 Access To 1,000+ Live Vacancies Globally David Kennedy Recruitment (DKR) is actively seeking a high-performing Korean-based Freelance Recruitment Partner to support one of our most exciting international growth projects. Right now, we are supporting significant hiring demand for Japanese-speaking talent relocating to/or already in Malaysia, and we're prepared to pay: For recruiters who can consistently identify, engage and deliver quality Japanese talent, the earning potential is substantial. And that's just the beginning. Why Partner With DKR? Because our recruitment portfolio is massive. 🌍 1,000+ live vacancies globally 🚀 Active projects across 45+ countries 🗣️ Recruitment delivered in 38+ languages 🎰 iGaming 💻 Technology 📞 BPO & Customer Experience 📈 FinTech 🎯 Sales & Marketing 🎬 Live Entertainment ⚙️ Operations & Shared Services 💰 Up to 40% commission on successful placements 🤝 Direct access to DKR leadership 📈 Unlimited earning potential Your Immediate Opportunity Japanese Talent → Malaysia We're actively hiring Korean-speaking professionals for international opportunities in the UAE. 💰 $1,500 USD paid per successful hire Multiple hires required with additional projects expected to follow. Recruiters with existing Japanese candidate networks, language communities, university contacts, hospitality networks, entertainment networks, customer service talent pools or relocation experience will have a significant advantage. Responsibilities • Source and engage high-quality Japanese-speaking candidates • Utilise LinkedIn, job boards, social media, referrals and networking channels • Conduct candidate screening and qualification interviews • Build and maintain strong talent pipelines • Coordinate interviews and candidate communication • Work closely with DKR's Service Delivery Team and Managing Director • Maintain ATS records and candidate documentation • Support future hiring projects globally Requirements ✔ Fluent Japanese and English (written and spoken) ✔ Previous recruitment, sourcing or talent acquisition experience ✔ Experience recruiting internationally is highly desirable ✔ Strong sourcing and networking skills ✔ Ability to work independently and manage multiple projects ✔ Excellent communication and organisational abilities ✔ Familiarity with ATS platforms and recruitment technology is advantageous ✔ Proven ability to identify and engage talent within Japan/Malaysia

David Kennedy Recruitment7 дн назад

Quality Analyst (Japanese)

Location: Kuala Lumpur, Malaysia; George Town, Malaysia; Petaling Jaya, Malaysia; Johor Bahru, Malaysia; Ipoh, Malaysia; Shah Alam, Malaysia; Malacca, Malaysia Workplace: fully David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Quality Analyst to support its Japanese-speaking Customer Service team in Malaysia. As a Quality Analyst, you will be responsible for monitoring and evaluating customer interactions to ensure that the Japanese-speaking Customer Service team consistently delivers high-quality customer support. You will assess interactions across phone, email and messaging channels, identify areas for improvement, provide actionable feedback and work closely with Team Leaders to maintain service standards and enhance the overall customer experience. Position: Quality Analyst (Japanese) Location: Malaysia Model: Remote Employment type: Full time DUTIES AND RESPONSIBILITIES: Monitor and evaluate customer interactions across phone, email and messaging channels Conduct regular quality assessments to ensure compliance with established procedures and service standards Evaluate customer service representatives' communication, problem-solving skills and handling of customer enquiries Identify quality gaps, recurring issues and opportunities for improvement Provide clear and constructive feedback to Customer Service Representatives and Team Leaders Prepare quality reports and share insights regarding individual and overall team performance Collaborate with Team Leaders to develop and implement improvement plans Participate in quality calibration sessions to ensure consistency in evaluation standards REQUIREMENTS: Native Japanese and good command of English Previous experience in Quality Assurance or Quality Analysis within a customer service or contact centre environment Experience monitoring and evaluating customer interactions Strong understanding of customer service standards and quality assessment processes Excellent analytical skills and attention to detail Ability to identify performance gaps and provide constructive feedback Strong written and verbal communication skills Ability to prepare reports and communicate findings to relevant stakeholders Willingness to work rotating shifts, including weekends and public holidays, according to business requirements BENEFITS: Work-from-home arrangement in Malaysia Competitive compensation package Performance bonus opportunities Employee benefits Career and professional development opportunities Access to thousands of free learning courses Initial training and ongoing coaching Inclusive and supportive working environment Opportunity to work within a global team Relocation support And many more!

David Kennedy Recruitment7 дн назад

Senior Meta Ads & Client Success Manager

Location: Kuala Lumpur, Malaysia; George Town, Malaysia; Petaling Jaya, Malaysia; Johor Bahru, Malaysia; Ipoh, Malaysia; Shah Alam, Malaysia; Malacca, Malaysia Workplace: fully David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Customer Service Representative to join their team in Malaysia. As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction. Position: Customer Service Agent (Japanese) Location: Malaysia Model: Remote (WFH) Employment type: Full time DUTIES AND RESPONSIBILITIES: Deliver excellent customer service and manage customer needs through phone, email and messaging channels Support customers with enquiries related to hotels, flights, activities and other travel products Professionally handle a high volume of customer and partner enquiries Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries Identify opportunities to improve customer service through self-service initiatives and process improvements Provide feedback and contribute to initiatives that improve operational efficiency Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching Perform office-based administrative duties whenever required Work collaboratively with the wider team to contribute to the overall customer experience REQUIREMENTS: Native Japanese and good command of English At least 1 year of experience in a customer-facing or partner-facing role Strong customer service skills, including attentiveness, empathy, patience and consistency Excellent verbal and written communication skills Professional telephone etiquette Excellent attention to detail Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements High degree of integrity and ability to handle confidential information Ability to work effectively in a fast-paced environment BENEFITS: Work-from-home arrangement in Malaysia Competitive compensation package Performance bonus opportunities Employee benefits Career and professional development opportunities Access to thousands of free learning courses Initial training and ongoing coaching Inclusive and supportive working environment Opportunity to work within a global team Relocation support And many more!

Kuala Lumpur, Malaysia; George Town, Malaysia; Petaling Jaya, Malaysia; Johor Bahru, Malaysia; Ipoh, Malaysia; Shah Alam, Malaysia; Malacca, Malaysia; Relocation support

David Kennedy Recruitment10 дн назад

Senior Backend Developer

Location: Thailand; Bangkok, Thailand; Chiang Mai, Thailand; Hat Yai, Thailand; Phuket, Thailand; Khon Kaen, Thailand; Pattaya City, Thailand; Nakhon Ratchasima, Thailand; Nakhon Si Thammarat, Thailand Workplace: fully David Kennedy Recruitment is working with a technology company that is seeking to onboard a Senior Developer to join their team. The successful candidate will turn business requirements into well-structured, secure web systems (or background processes and scripts) and keep extending them so they can evolve sustainably over the long term. Position: Senior Backend Developer Location: Thailand, Remote Model: Remote Employment type: Full time DUTIES AND RESPONSIBILITIES: Translate business requirements into clear system designs and working software Extend and evolve existing systems so they continue to grow sustainably Build secure systems that follow established standards, with real protection against common attack vectors Design, build and document APIs for other teams and systems to consume Use AI tools to accelerate development, and rigorously review and validate all AI-generated output Verify that systems meet requirements through systematic testing, review and validation Communicate technical decisions clearly to engineers and non-technical stakeholders REQUIREMENTS: 5+ years of experience building web systems with PHP, Go or Node.js Solid understanding of web security standards, with practical, working approaches to attack prevention Strong grasp of different API styles, able to consume existing APIs and design new ones Hands-on use of AI to assist system development, with the discipline to review AI-generated work Ability to inspect and verify systems to confirm they meet requirements Working knowledge of both SQL and NoSQL databases Openness to using AI tools in day-to-day work and willingness to learn Excellent analytical thinking, problem-solving and technical decision-making Strong communication skills, able to explain complex topics simply to the team and stakeholders Collaborative team player, open to ideas and feedback Eager to learn new technologies and adapt to changing environments Good command of English, spoken and written BENEFITS: Fully remote work from Thailand Room to experiment, with space to test new ideas and turn promising ones into real work Open culture where the team’s opinions and new ideas are welcome And many more!

seniorThailand; Bangkok, Thailand; Chiang Mai, Thailand; Hat Yai, Thailand; Phuket, Thailand; Khon Kaen, Thailand; Pattaya City, Thailand; Nakhon Ratchasima, Thailand; Nakhon Si Thammarat, Thailand

David Kennedy Recruitment11 дн назад

Location: Sydney, Australia; Melbourne, Australia; Adelaide, Australia; Crows Nest, Australia; Enmore, Australia; Brisbane, Australia; St Leonards, Australia; Stanmore, Australia Workplace: fully David Kennedy Recruitment is working with a Sydney-based digital agency specialising in web development, lead generation and digital marketing that is seeking to onboard a Senior Meta Ads & Client Success Manager to join their team. The successful candidate manages paid Meta campaigns for Australian clients, drives measurable lead-generation results and builds strong client relationships while supporting the agency's growth. Position: Senior Meta Ads & Client Success Manager Location: Australia, Sydney area Model: Remote Employment type: Full time DUTIES AND RESPONSIBILITIES: Manage and optimise Meta advertising campaigns across multiple client accounts Develop lead-generation strategies focused on generating qualified enquiries and improving return on investment Manage campaign budgets, tracking, optimisation and scaling Work with Meta Ads Manager, Pixel and Conversions API to monitor and improve campaign performance Develop creative testing strategies and use campaign data to guide optimisation decisions Analyse performance metrics, identify opportunities for improvement and reduce customer acquisition costs Communicate campaign performance and recommendations clearly to clients Build and maintain strong client relationships through proactive communication and accountability Take ownership of campaign outcomes and contribute to the agency's continued growth REQUIREMENTS: At least 5 years of hands-on Meta Ads experience Previous experience managing multiple client accounts, preferably within a digital marketing agency Proven experience generating qualified leads, reducing acquisition costs and improving ROI Experience with Meta Ads Manager, Pixel, Conversions API, campaign tracking and optimisation Ability to manage budgets, develop creative testing strategies and scale successful campaigns Excellent English communication skills and experience working with Australian or UK clients Strong analytical skills and the ability to translate campaign data into actionable recommendations Commercial mindset, accountability and strong client relationship management skills Ability to work remotely while maintaining working-hour overlap with Sydney, Australia Strong advantages: Experience generating leads for professional services, healthcare, legal services or trades Experience managing paid advertising in an agency environment Potential to progress into a Head of Paid Media position BENEFITS: Remote working Monthly Salary (B2B) Opportunity to contribute directly to agency growth Potential career progression towards Head of Paid Media

David Kennedy Recruitment14 дн назад

Location: Lisbon, Portugal Workplace: onsite David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Lisbon. The successful candidate will provide customer support for an international financial technology company specialising in digital payments and point-of-sale solutions, assisting merchants with account management, technical troubleshooting, payment-related enquiries, and product support. Position: Customer Support Representative Location: Lisbon, Portugal Work model: on-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Handle customer enquiries via phone, email, and chat in a professional and friendly manner Assist merchants with account creation, onboarding, and general account management Provide technical support for payment applications, card readers, and related accessories Resolve enquiries related to transactions, deposits, payment processing, and activity reports Support customers with product orders, logistics, and delivery-related questions Identify customer needs and recommend suitable products or services when appropriate Troubleshoot technical and operational issues to ensure a smooth customer experience Maintain accurate customer records and document interactions in internal systems Collaborate with internal teams to resolve complex enquiries and ensure high customer satisfaction. REQUIREMENTS: Fluent Spanish and English, both written and spoken Excellent communication and interpersonal skills Strong customer service orientation and problem-solving abilities Good technical aptitude and ability to troubleshoot basic software and hardware issues Comfortable using computers, digital platforms, and customer management systems Strong organisational skills and attention to detail Commercial awareness and ability to identify relevant upselling opportunities Ability to work independently and as part of a multicultural team Previous experience in Customer Support, Technical Support, Payments, or FinTech is considered an advantage Willingness to work on-site in Lisbon Flexibility to work rotational shifts Monday to Sunday, between 15:00 and 00:00. OFFER: Competitive salary package with Christmas and holiday allowances Meal allowance of €7 per working day Health insurance from the first day of employment Comprehensive 10-working-day training programme Company-provided accommodation option for eligible candidates 22 days of annual leave in accordance with Portuguese labour regulations International and multicultural working environment And much more!

David Kennedy Recruitment15 дн назад

Business Development Executive (Junior) – Forex & CFD

Location: Lisbon, Portugal; Porto, Portugal; Braga, Portugal Workplace: fully David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Portugal. The successful candidate will provide customer support for a leading global entertainment streaming platform, assisting users with account-related enquiries, billing issues, and technical troubleshooting while ensuring an excellent customer experience. Position: Customer Support Representative Location: remote, Portugal Work model: remote Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide professional and empathetic customer support across available communication channels Assist customers with account management, billing enquiries, and technical issues Troubleshoot common platform and streaming-related problems and provide effective solutions Deliver accurate information regarding products, services, and platform features Identify customer needs and resolve enquiries efficiently and professionally Maintain high levels of customer satisfaction while meeting quality and performance standards Demonstrate patience, empathy, and a customer-focused approach in every interaction Collaborate with internal teams to ensure consistent service delivery. REQUIREMENTS: Fluency in Castilian Spanish and a minimum B1 level of English Fluency in Basque, Catalan and Valencian, or Galician (alongside Castilian Spanish) Excellent communication and interpersonal skills Strong customer service orientation and problem-solving abilities Comfortable using computers, digital platforms, and online services Ability to troubleshoot basic technical issues and explain solutions clearly Strong attention to detail, adaptability, and willingness to learn Ability to work independently in a remote environment Flexibility to work rotational shifts, including weekends Previous experience in Customer Support, Technical Support, or a similar role is considered an advantage Must reside in or be willing to relocate to mainland Portugal. OFFER: Competitive salary package Christmas and holiday allowances Meal allowance Health insurance from day one of employment Six-week training programme Company-provided accommodation option for eligible candidates International working environment and professional development opportunities Guidance and tools to reach career potential And much more!

Lisbon, Portugal; Porto, Portugal; Braga, Portugal; Must reside in or be willing to relocate to mainland Portugal

David Kennedy Recruitment18 дн назад

Location: Vietnam; Hanoi, Vietnam; Ho Chi Minh City, Vietnam; Da Nang, Vietnam; Haiphong, Vietnam; Can Tho, Vietnam; Hue, Vietnam; Nha Trang, Vietnam Workplace: fully David Kennedy Recruitment is working with an international financial markets company offering trading in forex, crypto, stocks and gold that is seeking to onboard 2–3 junior Vietnamese speaking Business Development Executives to join their team in Vietnam. The successful candidates will grow the company’s client base and support existing clients, working closely with the Marketing team to drive sales growth. Position: Business Development Executive (Vietnamese) Location: Vietnam Work Model: Remote RESPONSIBILITIES: Identify and pursue new business opportunities to expand the client base and establish long-term client relationships Manage existing client accounts, maintain regular communication and identify opportunities to strengthen partnerships and increase revenue Present the company’s products and services to prospective and existing clients, providing accurate information and explaining their features, benefits and value proposition Understand client needs and recommend suitable products or services to meet their business objectives Collaborate closely with the Marketing team to develop and implement initiatives that generate leads, attract new clients and drive sales growth Follow up with prospective clients, respond to enquiries and support the conversion of leads into new business opportunities Monitor client feedback and market trends to identify opportunities for business development and service improvement REQUIREMENTS: Native fluency in Vietnamese and workable English Minimum 6–12 months of experience in sales or business development within an FX brokerage or financial services environment Basic understanding of Forex, cryptocurrencies, stocks and gold markets Strong communication, negotiation and interpersonal skills Ability to build and maintain long-term relationships with clients and business partners Confidence in presenting financial products and explaining their key features to prospective and existing clients Proactive approach to identifying new business opportunities and expanding the client base Strong customer-focused mindset, with the ability to understand client needs and recommend suitable products or services Motivation to work towards sales targets and contribute to overall business growth Based in Vietnam OFFER: Commission on top of base salary Company-sponsored trips Ongoing training and professional development And many more!!

juniorVietnam; Hanoi, Vietnam; Ho Chi Minh City, Vietnam; Da Nang, Vietnam; Haiphong, Vietnam; Can Tho, Vietnam; Hue, Vietnam; Nha Trang, Vietnam

David Kennedy Recruitment18 дн назад

Content Reviewer / Detection Intel (Czech)

Location: Lisbon, Portugal Workplace: none David Kennedy Recruitment is working with a global provider of customer experience and business process services, that is seeking to onboard an Operations Customer Expert I – Content Reviewer to join their team in Lisbon. The role focuses on reviewing online content, including social media, webpages and advertising materials, to ensure compliance with client policies. You will assess text, images, videos and accounts, identify potential policy violations, and review news and current affairs relevant to the Czech market. The position involves handling potentially sensitive content and maintaining high standards of quality and productivity. Position: Content Reviewer / Detection Intel (Czech) Location: Lisbon, Portugal Employment type: Full-time DUTIES AND RESPONSIBILITIES: Review social media, webpage content and advertising materials to ensure compliance with client policies Analyse images, videos, accounts and text-based content to identify potential policy violations Monitor news, current affairs, political, cultural and social events relevant to the assigned market Assess content relating to sensitive situations, including riots and conflicts, and escalate cases that may affect Google products Log relevant cases and escalate policy violations using internal tools Participate in client meetings to share findings and recommend process improvements Support the English market or other markets and workflows when required, using translation tools where applicable REQUIREMENTS: Czech language proficiency at C1 level or above, both spoken and written English proficiency at B2 level or above, both spoken and written Strong understanding of the political, historical and sociocultural context of the Czech market Comfort reviewing potentially sensitive content related to current affairs, political and social events, riots and conflicts Ability to assess content accurately and apply established policies consistently Strong attention to detail and organisational skills Ability to meet productivity targets and manage multiple priorities Flexibility to adapt to changing workloads and support other markets when required OFFER: Relocation support with a room Temporary, renewable working contract 40 working hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern covering schedule from Monday to Friday, from 07 AM - 06 PM Private health insurance after contract signature (additional to standard insurance) A dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential.

Lisbon, Portugal; Relocation support with a room

David Kennedy Recruitment21 дн назад

AML / Financial Crime Advisor (Italian)

Location: Athens, Greece Workplace: none David Kennedy Recruitment is working with a global customer experience company supporting a well-known payments and financing brand that is seeking to onboard a Finnish-speaking Advisors to join their team in Athens. The role is customer support over the phone, helping customers with payment and financing queries, checkout options and finance agreements. Position: Customer Service Representative (Dutch) Location: Athens, Greece Work model: On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Provide customer support via inbound phone calls, handling payment and financing enquiries Guide customers through checkout options and finance-agreement processes Resolve refunds, chargebacks, billing and account-verification queries Ensure secure and accurate case handling Document calls precisely Follow compliance and escalation procedures to achieve timely resolutions REQUIREMENTS: Native/near-native level of Dutch English at C1 level, both written and spoken High school diploma Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication EU citizenship Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA) Available for on-site work in Athens on rotational shifts BENEFITS: Easter and Summer bonuses Meal allowance Health insurance from the hire date 1.67 business days of annual leave per month in the first year, plus Greek public holidays Access to a learning platform Assistance with issuing hiring documents Relocation support, including travel and airport pick-up, and 4 weeks of accommodation provided International working environment And many more!!

David Kennedy Recruitment22 дн назад

Location: Athens, Greece Workplace: onsite David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Italian-speaking AML / Financial Crime Advisor for their office in Athens, Greece . Position: AML / Financial Crime Advisor Location: Athens, Greece Work model: On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Analyze AML alerts according to defined priorities, regulatory requirements and client procedures Conduct the necessary due diligence and identify required supporting documentation Build clear and complete analysis files based on available information Perform enhanced reviews of AML/CFT and financial risks Analyze account statements and transaction activity Investigate atypical operations and potential suspicious transaction patterns Conduct clarification and homonym checks where required Assess alerts based on predefined analysis scenarios and procedures Make well-supported decisions and document the rationale accurately Ensure cases are processed within defined timeframes and quality standards Maintain accurate records and follow established compliance procedures Work independently while collaborating effectively with the wider team. REQUIREMENTS: Native or near-native Italian (C1+) and English at B2 level Previous experience in AML, KYC, financial crime, banking or financial services is advantageous Good general understanding of financial and banking systems Knowledge of KYC and AML/CFT principles and practices Ability to analyze account statements and transaction activity Understanding of atypical transactions and suspicious activity patterns Strong analytical and written communication skills Excellent attention to detail and ability to make objective, well-supported decisions Ability to interpret procedures and apply predefined investigation scenarios consistently Comfortable working with repetitive tasks in a fast-paced, target-driven environment Good computer and general PC skills BENEFITS: Private health and life insurance from Day 1, including dental and eye care Free access to the company gym Performance Bonus Daily net meal allowance for office and hybrid employees Fixed working hours for eligible parents with children up to 2 years old Training and ongoing development opportunities And many others!!!

ОфисAthens, Greece

David Kennedy Recruitment22 дн назад

Legal and Compliance Executive

Location: Birkirkara, Malta Workplace: none David Kennedy Recruitment is working with a licensed and regulated fintech company providing global payment solutions, that is seeking to onboard a Legal and Compliance Executive to join its team in Malta. In this role, you support the Chief Legal and Compliance Officer in managing legal and regulatory matters, reviewing legal documentation, monitoring regulatory developments and coordinating compliance activities. You contribute to the organisation’s governance, risk management and data protection practices while working closely with teams across the business. This opportunity is suited to a legal professional with 2–4 years of relevant experience who is looking to develop their expertise in fintech, payments and regulatory compliance. Position: Legal and Compliance Executive Location: Birkirkara, Malta Work model: Hybrid (2 days per week at the office) Employment type: Full-time. DUTIES AND RESPONSIBILITIES: Draft, review and negotiate commercial contracts, non-disclosure agreements, internal policies and other legal documents Conduct legal research and assist in preparing legal opinions, memoranda and briefing notes, particularly on payment services, electronic money, PSD3, MiCA, cryptocurrency and AI-related matters Assist with corporate governance activities, including board packs, resolutions and statutory filings Assist with regulatory reporting and ensure submissions are completed within required deadlines Conduct compliance monitoring and support internal audits Assist in developing and delivering compliance training and awareness programmes Support initiatives promoting ethical conduct, data protection and regulatory compliance Help maintain compliance with GDPR, privacy frameworks, internal data governance policies and the Digital Operational Resilience Act (DORA) Assist with data breach reporting, subject access requests and record-keeping obligations where applicable REQUIREMENTS: Bachelor’s degree in Law (LL.B. or equivalent) and a legal warrant 2–4 years of relevant post-degree experience in a legal, compliance or regulatory role, either in-house or at a law firm Strong understanding of legal drafting, contract law, regulatory obligations and corporate governance Knowledge of compliance frameworks, risk management and data protection regulations, including GDPR and DORA Excellent written and verbal communication skills, with a high level of accuracy and attention to detail Ability to manage multiple priorities, meet deadlines and exercise sound professional judgement High standards of integrity, confidentiality and professional ethics OFFER: Hybrid working model, with a minimum of two days per week in the Birkirkara office Annual remote-working allowance starting at 15 days after probation, increasing with tenure to 60+ days Private health and dental care after probation Discounted gym membership 192 hours of annual leave, equivalent to 24 days Sponsored further education through the Get Qualified Scheme top-up Quarterly social events and an annual family fun day Opportunities to travel to other office locations Free snacks and refreshments And many more!

David Kennedy Recruitment22 дн назад

Customer Support Agent (Basque)

Location: Barcelona, Spain Workplace: none David Kennedy Recruitment is working with a leading international fashion retailer that is seeking to onboard Customer Support Advisors to assist its customers with shopping-related enquiries In this role, you support customers with product information, returns, refunds and general shopping enquiries, ensuring a positive customer experience. You provide clear and helpful information, resolve issues efficiently and escalate more complex cases when necessary Position: Customer Service Advisor Location: Barcelona, Spain Model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Respond to customer enquiries about product availability, sizing and general shopping matters Assist customers with returns, exchanges, refunds and complaints Provide accurate information about store locations, promotions, retail policies and procedures Handle customer enquiries through the communication channels assigned to the campaign, which may include phone, email or digital channels Investigate customer issues and provide appropriate solutions Escalate unresolved or complex enquiries to the relevant teams Maintain high standards of customer service and contribute to a positive shopping experience REQUIREMENTS: Fluent Basque + English B2 Strong communication and customer-service skills Customer-oriented mindset with a professional and helpful approach Ability to understand customer concerns and resolve issues effectively Strong problem-solving skills and attention to detail Ability to remain calm and professional when handling complaints Comfortable working in a fast-paced customer-support environment BENEFITS: Permanent employment contract in Spain, including applicable statutory benefits and entitlements Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need 39-hour working week, Monday to Sunday, between 09:00 and 23:00, with rotating shifts Gross annual salary plus a gross annual bonus Modern offices in Barcelona with a terrace, comfortable facilities and team events Genuine opportunities for professional development and career growth within an international company

Barcelona, Spain

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Senior Meta Ads & Client Success Manager

Location: Kuala Lumpur, Malaysia; George Town, Malaysia; Petaling Jaya, Malaysia; Johor Bahru, Malaysia; Ipoh, Malaysia; Shah Alam, Malaysia; Malacca, Malaysia Workplace: fully David Kennedy Recruitment is working with a global customer experience and technology services company that is seeking to onboard a Japanese-speaking Customer Service Representative to join their team in Malaysia. As a Customer Service Representative, you will provide customer support across a range of travel-related products and services, including hotels, flights and activities. You will assist customers through phone, email and messaging channels, handling enquiries, resolving issues and ensuring a high standard of customer satisfaction. Position: Customer Service Agent (Japanese) Location: Malaysia Model: Remote (WFH) Employment type: Full time DUTIES AND RESPONSIBILITIES: Deliver excellent customer service and manage customer needs through phone, email and messaging channels Support customers with enquiries related to hotels, flights, activities and other travel products Professionally handle a high volume of customer and partner enquiries Take ownership of customer issues and concerns, including operational matters, pricing and invoice enquiries Identify opportunities to improve customer service through self-service initiatives and process improvements Provide feedback and contribute to initiatives that improve operational efficiency Maintain open communication with Team Leaders and Managers regarding performance, feedback and coaching Perform office-based administrative duties whenever required Work collaboratively with the wider team to contribute to the overall customer experience REQUIREMENTS: Native Japanese and good command of English At least 1 year of experience in a customer-facing or partner-facing role Strong customer service skills, including attentiveness, empathy, patience and consistency Excellent verbal and written communication skills Professional telephone etiquette Excellent attention to detail Willingness to work rotating 24/7 shifts, including weekends and public holidays, according to business requirements High degree of integrity and ability to handle confidential information Ability to work effectively in a fast-paced environment BENEFITS: Work-from-home arrangement in Malaysia Competitive compensation package Performance bonus opportunities Employee benefits Career and professional development opportunities Access to thousands of free learning courses Initial training and ongoing coaching Inclusive and supportive working environment Opportunity to work within a global team Relocation support And many more!

Kuala Lumpur, Malaysia; George Town, Malaysia; Petaling Jaya, Malaysia; Johor Bahru, Malaysia; Ipoh, Malaysia; Shah Alam, Malaysia; Malacca, Malaysia; Relocation support

David Kennedy Recruitment10 дн назад

Senior Backend Developer

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Business Development Executive (Junior) – Forex & CFD

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David Kennedy Recruitment18 дн назад

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Content Reviewer / Detection Intel (Czech)

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