Customer Support Representative (Spanish)

Location: Lisbon, Portugal Workplace: onsite David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Lisbon. The successful candidate will provide customer support for an international financial technology company specialising in digital payments and point-of-sale solutions, assisting merchants with account management, technical troubleshooting, payment-related enquiries, and product support. Position: Customer Support Representative Location: Lisbon, Portugal Work model: on-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Handle customer enquiries via phone, email, and chat in a professional and friendly manner Assist merchants with account creation, onboarding, and general account management Provide technical support for payment applications, card readers, and related accessories Resolve enquiries related to transactions, deposits, payment processing, and activity reports Support customers with product orders, logistics, and delivery-related questions Identify customer needs and recommend suitable products or services when appropriate Troubleshoot technical and operational issues to ensure a smooth customer experience Maintain accurate customer records and document interactions in internal systems Collaborate with internal teams to resolve complex enquiries and ensure high customer satisfaction. REQUIREMENTS: Fluent Spanish and English, both written and spoken Excellent communication and interpersonal skills Strong customer service orientation and problem-solving abilities Good technical aptitude and ability to troubleshoot basic software and hardware issues Comfortable using computers, digital platforms, and customer management systems Strong organisational skills and attention to detail Commercial awareness and ability to identify relevant upselling opportunities Ability to work independently and as part of a multicultural team Previous experience in Customer Support, Technical Support, Payments, or FinTech is considered an advantage Willingness to work on-site in Lisbon Flexibility to work rotational shifts Monday to Sunday, between 15:00 and 00:00. OFFER: Competitive salary package with Christmas and holiday allowances Meal allowance of €7 per working day Health insurance from the first day of employment Comprehensive 10-working-day training programme Company-provided accommodation option for eligible candidates 22 days of annual leave in accordance with Portuguese labour regulations International and multicultural working environment And much more!