Customer Support Agent (Basque)

Location: Barcelona, Spain Workplace: none David Kennedy Recruitment is working with a leading international fashion retailer that is seeking to onboard Customer Support Advisors to assist its customers with shopping-related enquiries In this role, you support customers with product information, returns, refunds and general shopping enquiries, ensuring a positive customer experience. You provide clear and helpful information, resolve issues efficiently and escalate more complex cases when necessary Position: Customer Service Advisor Location: Barcelona, Spain Model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Respond to customer enquiries about product availability, sizing and general shopping matters Assist customers with returns, exchanges, refunds and complaints Provide accurate information about store locations, promotions, retail policies and procedures Handle customer enquiries through the communication channels assigned to the campaign, which may include phone, email or digital channels Investigate customer issues and provide appropriate solutions Escalate unresolved or complex enquiries to the relevant teams Maintain high standards of customer service and contribute to a positive shopping experience REQUIREMENTS: Fluent Basque + English B2 Strong communication and customer-service skills Customer-oriented mindset with a professional and helpful approach Ability to understand customer concerns and resolve issues effectively Strong problem-solving skills and attention to detail Ability to remain calm and professional when handling complaints Comfortable working in a fast-paced customer-support environment BENEFITS: Permanent employment contract in Spain, including applicable statutory benefits and entitlements Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need 39-hour working week, Monday to Sunday, between 09:00 and 23:00, with rotating shifts Gross annual salary plus a gross annual bonus Modern offices in Barcelona with a terrace, comfortable facilities and team events Genuine opportunities for professional development and career growth within an international company