Инфраструктура и безопасность вакансии - в офисе

Location: Baku Workplace: onsite ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. RESPONSIBILITIES Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff. Administer the company's core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with the office network and AV and conference-room systems. Act as the primary on-site point of contact for the office, providing a mix of on-site and remote support with a strong customer-service focus. Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware (printers and scanners, peripherals, AV) and software, keeping the asset inventory accurate and all allocations logged. Own vendor relationships for IT hardware and services (for example, Apple, Dell, Asus, Logitech). Provide IT support for internal events such as meet-ups and conferences, and support employee desk moves and office reconfigurations. Create and maintain clear IT documentation and runbooks for the systems and processes you own. REQUIREMENTS At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance. Professional working proficiency in English , with the ability to explain technical concepts clearly to non-technical colleagues. Hands-on experience administering core business and identity systems (for example, Google Workspace, Atlassian, Okta, LDAP, VPN). Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery. Excellent interpersonal skills with a genuine customer-service mindset. Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly. Proactive and organized, eager to learn, with strong practical problem-solving skills. NICE TO HAVE Experience supporting a global or multi-office organization. Previous work experience at a fast-paced organization with an entrepreneurial mindset. Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field. Additional language skills, such as Azerbaijani or Russian. The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com Explore more opportunities at: https://xsolla.com/careers

Location: Kyiv Workplace: onsite Ajax Systems, an international tech company and the largest manufacturer of security systems in Europe. We are looking for a DevOps Team Lead to join our Platform Team and help us scale, secure, and improve our cloud infrastructure. This role combines hands-on technical ownership with team leadership: you will guide DevOps engineers, define platform priorities, improve reliability, and collaborate closely with product and engineering teams. The System Division develops the Ajax software ecosystem — including OS Malevich, the Video Management System, cloud infrastructure, and client applications. The team ensures the stable operation of all system components as a unified digital platform. Requirements: 5+ years of experience in DevOps, Platform Engineering, SRE, or Cloud Engineering, including 2+ years in a lead or senior ownership role. Strong hands-on experience with Kubernetes, preferably AWS EKS, including cluster operations, networking, autoscaling, workload reliability, and security best practices.Solid AWS experience: VPC, IAM, EC2, RDS, ElastiCache, Route 53, Lambda, Load Balancers, CloudFront/S3 etc. Experience with Infrastructure as Code and configuration management tools, especially Terraform/Terragrunt. Experience with GitOps-based delivery using Argo CD or Flux, and Helm/Kustomize for Kubernetes application management. Strong Linux and TCP/IP networking knowledge, including troubleshooting production systems. Experience with secrets management, access control, and credential rotation practices. Strong observability background: metrics, logs, alerts, SLOs, incident investigation, and tools such as Datadog, Grafana, VictoriaMetrics, ELK, or Opsgenie. Ability to lead technical discussions, explain trade-offs, set priorities, and drive decisions across engineering teams.Strong communication, ownership, task management, and mentoring skills. Desirable: Experience with advanced Kubernetes tooling: Karpenter, KEDA, Envoy, Istio/Linkerd or similar. Experience with streaming platforms such as NATS or Kafka. Operational experience with databases such as MongoDB, MySQL, PostgreSQL, or managed cloud database services. Experience with compliance frameworks such as SOC 2.Background in FinOps, cloud cost optimization, and infrastructure efficiency improvements. Experience with disaster recovery planning, backup strategies, incident response, or production fire drills. Responsibilities: Lead, mentor, and grow the DevOps/Platform team: set technical priorities, support hiring, provide feedback, and foster a culture of ownership and engineering excellence. Own and evolve the Kubernetes platform: cluster architecture, deployment standards, autoscaling, reliability, security practices, and developer experience. Improve CI/CD and GitOps workflows to make deployments safer, more repeatable, and easier for engineering teams. Collaborate with engineering, product, security, and operations teams to align infrastructure improvements with business and product needs. Identify and remove bottlenecks in the software delivery lifecycle, platform operations, and production support processes. Strengthen platform security: access management, secrets management, network controls, compliance requirements, and secure-by-default practices. Build and improve proactive observability: monitoring, alerting, dashboards, incident response processes, and post-incident improvements. Drive cloud cost optimization initiatives and provide practical recommendations for more efficient infrastructure usage. Participate in production support and on-call processes for critical incidents, while continuously improving reliability and reducing operational toil. We offer: The opportunity to suggest and implement your own ideas that directly influence the product and its mass production; A place in a fast-growing company with a motivated and professional team; Competitive salary; Medical insurance; Corporate English classes; The opportunity to participate in Ajax’s internal beta-testing program for security systems; Discounts from partner companies; Discounts on Ajax products. Ajax Systems is a Ukrainian success story that has grown into a global product. Ajax devices are trusted by more than 4.5 million end users and 330,000 PRO users in over 180 countries. The company provides comprehensive solutions to protect residential and commercial properties of all sizes. Today, Ajax portfolio includes 280 devices for intrusion protection, video surveillance, fire safety, and comfort and automation.

Location: San Francisco Bay Area, USA Workplace: OnSite WHY WORK AT HIGGSFIELD AI? Higgsfield AI is the fastest-scaling generative AI company in history, hitting $1B in annual revenue run rate, 30M+ users worldwide, 6M+ generations per day, and powering 390 of Fortune 500 brands. We're building at the absolute frontier of AI-powered video creation and next-generation creative tools. Joining Higgsfield means becoming part of a high-impact team shaping the future of AI-native experiences, at a company that isn't just moving fast, but rewriting what fast looks like. ROLE OVERVIEW Higgsfield AI is looking for a hands-on Member of Technical Staff, Infrastructure Security to build, secure, and operate the systems that protect our corporate infrastructure, employee devices, identities, and applications. As we scale globally, you'll own the technical implementation of security controls across identity and access management, endpoint security, SaaS applications, and corporate networks. Working closely with IT, Security, and Engineering, you'll identify vulnerabilities, implement practical solutions, and automate security operations. This is a highly technical, hands-on role where you'll personally configure, troubleshoot, and maintain critical security systems rather than primarily managing vendors or directing other teams. We're looking for a well-rounded security engineer with strong technical judgment who can prioritize risks, move quickly, and build scalable security solutions without creating unnecessary friction. WHAT YOU'LL DO IDENTITY & ACCESS SECURITY - Design, implement, and maintain identity and access controls across Microsoft Entra ID and corporate applications. - Configure and manage SSO/SAML, SCIM provisioning, MFA, Conditional Access, and role-based access controls (RBAC). - Secure and automate employee joiner, mover, and leaver (JML) workflows. - Implement least-privilege access and strengthen authentication and authorization practices. ENDPOINT & CORPORATE APPLICATION SECURITY - Own endpoint security controls across corporate devices, including Microsoft Intune/MDM, device compliance, and endpoint detection and response (EDR). - Secure SaaS applications through access management, permissions, provisioning, and configuration reviews. - Design and implement Zero Trust access controls based on user identity, device posture, and least-privilege principles. - Identify and remediate security gaps across corporate systems and applications. SECURITY AUTOMATION & INCIDENT RESPONSE - Build scripts, API integrations, and automated workflows to improve security operations and reduce manual processes. - Develop and maintain security monitoring, alerting, and detection capabilities. - Investigate compromised accounts, suspicious activity, and endpoint security incidents, driving containment and remediation. - Troubleshoot security infrastructure issues and continuously improve technical controls. TECHNICAL OWNERSHIP & SECURITY ENGINEERING - Identify and prioritize corporate security risks, balancing security requirements with business and operational needs. - Lead technical security initiatives from design and implementation through ongoing operations. - Partner with IT and Engineering to establish scalable security standards and practical guardrails. - Evaluate and implement security tooling while maintaining direct ownership of configuration and operations. WHAT WE'RE LOOKING FOR - 5+ years of hands-on experience in corporate security engineering, IT security, or enterprise security infrastructure, ideally in a high-growth technology environment. - Proven experience personally implementing, configuring, troubleshooting, and operating corporate security systems. - Strong experience with Microsoft Entra ID, SSO/SAML, SCIM, MFA, Conditional Access, and identity lifecycle management. - Hands-on experience with endpoint management and security tools, including Intune/MDM, device compliance, and EDR. - Experience securing SaaS applications, managing permissions, and implementing Zero Trust access principles. - Proficiency in scripting and automation using Python, JavaScript, PowerShell, or similar languages, including API integrations. - Familiarity with security monitoring, incident investigation, and remediation of compromised accounts or devices. - Strong security judgment and the ability to independently identify, prioritize, and resolve high-impact risks. - Broad technical expertise across corporate security infrastructure rather than specialization in a single area such as IAM, SOC, or endpoint management. COMPENSATION & BENEFITS • We offer a competitive and thoughtfully structured compensation package designed to align with impact, experience, and long-term growth. • Base Salary: The anticipated salary range for this role is $200,000 - $300,000, depending on experience, skills, scope, and location. • Equity: In addition to cash compensation, employees are eligible to participate in the company’s stock option program and share in Higgsfield’s long-term growth. • • Benefits: We offer a comprehensive benefits package designed to support employees professionally and personally • The opportunity to work on ambitious AI products alongside a highly experienced, fast-moving, and international team. • Significant ownership, direct impact, and opportunities for professional growth as the company scales.   This is a hybrid role based in the San Francisco Bay Area. Team members are expected to work from our San Francisco office three full days per week, with the remaining days worked remotely and are expected to be available during agreed working hours and to maintain sufficient overlap with the relevant team’s time zone. We value in-person collaboration, active communication, responsiveness, and close partnership across teams. Higgsfield AI is an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

Задачи: — Создание и поддержка пайплайнов сборки и деплоя (GitHub Actions). — Управление контейнерами (Docker, Nomad/K8s, Podman). — Поддержка, ремонт и масштабирование систем с фокусом на безопасность. — Настройка мониторинга (Prometheus, Grafana, ELK) и Alertmanager. — Участие в проектировании архитектуры и внедрение IaC-подходов. Требования: — От 3 лет коммерческого опыта в DevOps. — Владение Docker, Nomad/K8s, Consul, Traefik, Vault. — Уверенное владение Ansible и скриптингом (Bash, Python). — Опыт работы с MySQL и понимание twelve-factor app. — Навыки создания дашбордов в Grafana. Условия: — Работа в продукте с более чем 10 миллионами пользователей. — 28 дней отпуска + 7 дополнительных Day-off в году. — 100% оплата больничных и компенсация обучения/литературы. — Гибкий старт дня (10:00–11:00). — Комфортный офис в центре Санкт-Петербурга (м. Площадь Восстания).

Location: Baku Workplace: onsite ABOUT YOU We are looking for a senior application security specialist to join a growing security team at Xsolla. This is a hands-on role where you will own security initiatives end-to-end - identifying, assessing, and driving remediation of security vulnerabilities across our products and infrastructure. You will lead day-to-day AppSec work - deep code reviews, vulnerability triage, threat modeling, and security testing - and set the standards for how this work is done. You are rigorous, pragmatic, and able to balance security risk against business velocity in a payment platform operating at scale. You will also mentor junior specialists and help raise the security bar across engineering teams. ABOUT US   Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities Own Vulnerability Management - Lead triage of bug bounty reports and scanner findings. Set severity standards, drive escalation policy, and ensure remediation SLAs are met across teams. Lead Security Assessments - Plan and conduct in-depth security assessments and penetration tests of web applications, APIs, and services. Define assessment scope and methodology. Drive Threat Modeling - Facilitate threat modeling sessions with engineering teams. Identify trust boundaries, data flows, and attack surfaces early in the design phase, and embed the practice into the SDLC . Own AppSec Tooling Strategy - Select, operate, and tune SAST , DAST , SCA , and secrets-scanning tooling. Design noise-reduction and auto-triage workflows; integrate security gates into CI/CD. Lead Secure Code Reviews - Perform security-focused code reviews across PHP, Python, and Go codebases. Define secure coding guidelines and review checklists for engineering teams. Mentor and Educate - Coach junior security specialists, run internal security training, and champion security awareness among developers. Write Clear Security Documentation - Document findings, reproduction steps, and remediation guidance in a way engineering teams can act on. Set the documentation standard for the team. What You Bring 4+ years in application security or a closely related security engineering role, with demonstrable ownership of AppSec programs or major initiatives. Deep Web Security Expertise - Expert-level understanding of vulnerability classes ( OWASP Top 10 and well beyond: SSRF , deserialization, request smuggling, OAuth/ OIDC flaws, business logic abuse). You understand root causes, exploitation chains, and realistic impact in production systems. Offensive Testing Proficiency - Extensive hands-on experience with Burp Suite and manual testing methodology. You can find vulnerabilities that scanners miss and chain low-severity issues into meaningful impact. Code Fluency - Comfortable reading and auditing code in at least one of: PHP, Python, Go, JavaScript. Able to trace data flows across services and spot vulnerable patterns without runtime access. Secure SDLC Experience - Practical experience embedding security into development workflows: security requirements, design review, CI/CD security gates, and developer enablement. Risk Communication - You can calculate and defend real severity, push back on inflated findings, and explain risk to both engineers and leadership in their own language. Analytical Thinking - You reason through problems methodically and can explain not just what a vulnerability is, but why it exists, how it is exploited, and what fixing it actually requires. Ownership and Follow-Through - You drive findings to resolution across team boundaries without being asked. Nice to Have Track record in bug bounty programs (accepted reports on major platforms) or notable CTF results; Strong automation skills - Python or Go for building internal security tooling; Experience securing cloud-native environments - GCP preferred; Kubernetes security a plus; Advanced certifications - OSWE , OSCP , BSCP , or GWAPT; Experience in payments, fintech, or other regulated environments ( PCI DSS familiarity); CVE credits, public security research, or conference talks. Xsolla operates across multiple time zones. Strong written communication is essential - you will need to document your work clearly so findings and context are not lost across handoffs. We value directness, intellectual honesty, and follow-through. If you do not know something, say so and find out. If you find something, explain it clearly and see it through to resolution.

Задачи: — Активное участие в развитии платформы — Проектирование инфраструктуры и внедрение продуктивных сервисов — Выявление и устранение проблем, связанных с инфраструктурой — Взаимодействие с командой разработки для улучшения процессов деплоя и тюнинга сервисов — Обеспечение непрерывной работоспособности продуктивных сервисов Требования: — Общий релевантный опыт — от 4 лет — Практические навыки администрирования Linux (в т. ч. BareMetal), систем виртуализации и оркестрации — Уверенная работа с CI/CD‑инструментами — Опыт работы с системами мониторинга и логирования (VM, Grafana Loki) — Развитый навык оперативного решения возникающих проблем — Навыки работы в команде — Уверенное понимание сетей и распределённых систем — Обучаемость — Практический опыт и стремление к автоматизации — Знание Golang Будет плюсом: — Опыт работы с Kafka, Redis, PostgreSQL, Java, Rust — Опыт работы с high load Условия: — Оформление по ТК РФ — График работы: 5/2 — Место работы: Иннополис (предоставляем жильё) — Своевременная выплата заработной платы — 2‑разовое питание — Полный соцпакет: ДМС, абонемент в спорткомплекс/тренажёрный зал

Location: New York; Stockholm Workplace: OnSite ABOUT US: AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation. Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. THE ROLE: We’re looking for an Infrastructure Security Engineer to design and secure the core systems that power our platform. This role focuses on building security directly into our infrastructure: from container isolation and orchestration to identity and secrets management in a multi-tenant, cloud-native environment. You’ll work closely with engineering teams to define secure primitives and ensure our platform is resilient, scalable, and trustworthy by design. This is a hands-on, deeply technical role focused on real systems, not compliance or policy. WHAT YOU’LL WORK ON: Platform & Runtime Security - Design and improve isolation mechanisms for multi-tenant workloads (containers, sandboxing, execution environments) - Strengthen boundaries between customers, workloads, and internal systems - Identify and mitigate risks in distributed, dynamic compute environments Container & Orchestration Security - Secure and harden containerized workloads and orchestration systems (e.g., Kubernetes or similar) - Improve workload isolation, scheduling boundaries, and runtime protections - Evaluate tradeoffs in multi-tenant execution models Identity & Access Management - Design and improve authentication and authorization systems across services - Implement strong service-to-service identity and least-privilege access patterns - Improve access controls across infrastructure and internal systems Secrets & Key Management - Build and maintain systems for securely managing secrets, tokens, and credentials - Improve rotation, auditing, and access controls - Reduce secret sprawl and integrate secure patterns into developer workflows Cloud & Infrastructure Security - Secure cloud environments across providers (AWS, GCP, etc.) with a focus on consistency and portability - Improve network boundaries, service segmentation, and access controls - Embed security into infrastructure-as-code and deployment systems Engineering Partnership - Work closely with product and infrastructure teams to design secure systems from the ground up - Review architecture and code for security risks and provide actionable guidance - Identify patterns in risks and drive cross-cutting improvements YOU MAY BE A FIT IF: Core Experience - You have experience securing cloud-native infrastructure and distributed systems in production - You have a background in infrastructure, backend, or security engineering - You’ve worked in multi-tenant or high-scale environments Technical Depth - You have a strong understanding of containerization and orchestration systems (e.g., Kubernetes or similar) - You’ve designed or secured isolation mechanisms in multi-tenant systems - You have a solid understanding of authentication, authorization, and service identity models - You have experience with secrets management and secure handling of credentials - You have a strong foundation in networking concepts (segmentation, service communication, access boundaries) Mindset - You have a builder mentality: you design and implement, not just review - You take a pragmatic approach to security in fast-moving environments - You’re comfortable working deeply with engineers and influencing system design NICE-TO-HAVE: - Experience with sandboxing or runtime isolation technologies (e.g., gVisor, Firecracker, seccomp, or similar) - Familiarity with kernel-level or low-level isolation primitives - Experience securing Kubernetes or similar orchestration systems in production - Background in developer infrastructure, compute platforms, or multi-tenant systems

Location: Santa Clara, CA Workplace: onsite About Welo Data Welo Data, a Welo Global brand, is the multilingual data and evaluation partner for foundation labs and enterprises deploying GenAI systems globally. They deliver the human judgment, data infrastructure, and evaluation systems that ensure AI models perform reliably across languages, cultures, and real-world contexts, at every stage from training through deployment.  Its global network of 500,000+ vetted experts spans 300+ languages and locales, enabling high-quality multilingual data creation and structured model evaluation across the full spectrum of modern AI applications — from large language models and voice and speech systems to agentic workflows and robotics and embodied AI. This breadth of linguistic, cultural, and domain expertise enables Welo Data to address critical AI development challenges, including safety, bias, inclusivity, and cross-lingual reliability. A unified global operating model, led by specialized program and quality experts and grounded in assessment-driven talent selection, localized rubrics, and continuous calibration, ensures consistent performance across languages, domains, and modalities. Underpinning all of this is NIMO™ (Network Identity Management and Operations), Welo Data's proprietary identity and fraud-prevention framework. Built to maintain data integrity and workforce trust across a global contributor base, NIMO combines advanced verification, continuous monitoring, and structured QA to ensure every dataset is accurate, traceable, and culturally grounded. welodata.ai    Role Overview: We're hiring a Robotics Safety & Compliance Lead to own safety, risk, and compliance across our robotics operations — and to lead the function as it scales. This is a builder-leader role: you'll set the standard, establish the frameworks, and grow the program (and eventually the team) that keeps our labs and data collection environments safe, compliant, and audit-ready. You'll be the senior voice on safety in the room with operations, engineering, and EHS — setting direction rather than waiting for it, and building practical frameworks that support both speed and control. What You Will Do Own safety and compliance end to end across robotics labs and data collection environments. Set the safety strategy and roadmap as programs scale across sites, and define what "good" looks like for the function. Develop and implement safety standards, SOPs, and risk mitigation frameworks. Conduct risk assessments across different lab setups (humanoid, teleoperation, motion capture, etc.). Serve as the escalation point and decision-maker on safety risk — including the authority to pause work when conditions require it. Lead incident response processes, reporting, and root cause analysis. Conduct regular audits and maintain audit readiness across sites. Build and lead safety training, onboarding, and a safety champion network across lab teams. Influence senior stakeholders and report on safety posture, risk trends, and program maturity to leadership. Hire, mentor, and grow safety and compliance support as the program expands. Partner with engineering on safe system design — cell layout, e-stops, guarding, interlocks, and operating envelopes. Balance operational speed with safety and compliance requirements. What Good Looks Like Clear, practical safety frameworks that teams actually follow. A safety culture the is owned by the organization, not one that depends on one person policing it. Strong risk awareness without slowing down execution. High audit readiness and clean compliance posture. Proactive identification and mitigation of safety risks. Credibility with engineering — seen as a technical partner, not a gate. Strong partnership with operations and engineering teams. Basic Qualifications 5+ years of experience in safety, compliance, or EHS roles (technical or lab environments preferred). Demonstrated leadership experience — owning a program, leading cross-functional initiatives, or managing/mentoring others. Experience developing and implementing safety programs or frameworks from the ground up. Strong understanding of risk assessment and incident management. Ability to translate standards into practical, operational processes. Clear communication and proven ability to influence senior and technical stakeholders. Familiarity with safety standards (e.g., ISO frameworks such as ISO 10218, ISO/TS 15066, ANSI/RIA R15.06). Preferred Qualifications Experience in robotics, manufacturing, industrial, or lab-based environments. People management experience, or experience building a function and its first hires. Software or technical background as a plus — comfort with ROS, robot control software, teleoperation and motion capture systems, or scripting (e.g. Python) to analyze incident and sensor data. Experience building or automating compliance tooling — audit tracking, incident dashboards, or safety checklists integrated into lab workflows. Experience supporting high-growth or rapidly scaling operations. Background working with cross-functional technical teams. Work Environment and Physical Requirements Onsite lab environment (robotics lab, warehouse, or similar setup). Must be able to stand for extended periods during audits and inspections. Must be able to occasionally lift and/or move up to 50 lbs. Fast-paced environment with evolving operational needs. Why This Role Matters As robotics programs scale, safety and compliance become critical to sustainable operations. This role leads how we operate responsibly, reduce risk, and build systems that scale without compromising safety. Benefits Included in the Offer: - Friendly Working Environment - IT Equipment - Social Activities - Global Mobility Policy - Employee Referral Program - Employee Assistant Program - Medical, Dental, and Vision Insurance - HSA & FSA - 401(k) retirement - Short & Long Term Disability Insurance - Accident, Critical Illness, Hospital Indemnity Insurance  - Telemedicine Benefit - Annual Leave - Paid Public Holidays - Maternity/Paternity Leave   Hourly Pay: $65-$75/hr.   Job Reference: #LI-JC1

Location: Kuala Lumpur Workplace: onsite ABOUT YOU We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role. If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you! Technical Service Operations Lead (TSO Lead), Kuala Lumpur ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. Responsibilities: Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents. Qualifications: 6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred). Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure. Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism. Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows. Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring. Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence. Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams. Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved. Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation. Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required. Nice to have: Experience in the gaming, payments, or fintech industry. Experience with customer/partner-facing incident communications and status page management. JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions. Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs. Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus but not required. BENEFITS Convenient work tools Latest Mac workplaces + additional hardware to make you more effective at work Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab Professional growth Free trainings and participation in specialized conferences Rich knowledge exchange within the company More perks Health insurance (Medical, dental and optical)- Employee and dependants Flexible hours: organize your day according to your needs and sprint & teamwork demands No dress code Comfortable and new office environment The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 ("PDPA"), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com. For more vacancies: Careers | Xsolla

Location: Paris Workplace: OnSite ABOUT VOODOO Founded in 2013, Voodoo is a tech company that creates mobile games and apps with a mission to entertain the world. Gathering 800 employees, 7 billion downloads, and over 200 million active users, Voodoo is the #3 mobile publisher worldwide in terms of downloads after Google and Meta. Our portfolio includes chart-topping games like Mob Control and Block Jam, alongside popular apps such as BeReal and Wizz. TEAM Our Corporate teams support the company’s performance and growth whilst putting people at the core of everything they do. As a French tech leader and global successful company, our Corporate teams are constantly looking for ways to innovate and increase organization efficiency to keep Voodoo ahead of the market. Voodoo’s Corporate function is composed of three teams: HR, Legal and Finance, working together to drive Voodoo’s success. ROLE - You are responsable of Level 1 and Level 2 IT tasks (such as preparing computers for new joiners, troubleshooting software and hardware issues, etc..) - You help ensure IT Services delivers the best employee experience in relation to employees support, deployments, infrastructure, and day to day IT activities - You maintain core IT systems and operations, including operating systems, security tools, applications - You track and maintain hardware and software inventory - You ensure meeting rooms and VC systems are functioning properly - You update and document the current IT procedures - You contribute to IT projects and improvements PROFILE - You are passionate about IT and technology, with proven experience in a similar role or in a fast-growing environment - You have a modern approach to IT management (Cloud, SaaS, Google Workspace, etc.) - You provide excellent customer service and have strong communication skills in English and French - You are able to identify recurring issues and evaluate opportunities to automate them - Experience with AI tools or technologies is a plus OUR STACK - Google Workspace - Slack - SaaS Management/Asset Tool/Ticketing - MDM : Jamf (Mac & Iphone) & Intunes (PC Windows & Android) - SSO, SAML : Okta - Cisco Meraki (LAN, WIFI, Firewall) - VC Systems : Polycom/Logitech - Hardware: 85% Apple, 15% Windows BENEFITS - Competitive salary based on experience - Swile Lunch voucher - Gymlib (100% covered by Voodoo) - Premium healthcare coverage with SideCare, 100% covered for you and your family - Wellness activities in our Paris office

О ПРОЕКТЕ StarTribe — часть крупного международного холдинга с 10-летней историей. Мы разрабатываем высоконагруженные IT-продукты для мировых брендов. Сейчас мы усиливаем команду безопасности для тестирования внутренних и публичных приложений собственной разработки. ВАШИ КЛЮЧЕВЫЕ ЗАДАЧИ — Pentesting: Проведение глубоких тестов веб-приложений (White/Grey/Black box). — Remediation: Подготовка конкретных рекомендаций по устранению уязвимостей. — Collaboration: Тесное взаимодействие с разработчиками для внедрения Security Best Practices. — DevSecOps: Участие в разработке внутреннего инструментария и автоматизации проверок. — Mentoring: Помощь коллегам и развитие экспертизы внутри команды. ЧТО МЫ ЖДЕМ ОТ ВАС — Опыт: 4+ года в области AppSec и тестирования безопасности веб-приложений. — Инструментарий: Экспертное владение Burp Suite и другими средствами анализа (Manual & Auto). — Коммуникация: Умение аргументированно доносить риски до бизнеса и находить компромиссы с Dev-командами. — Стек: Понимание специфики безопасности Node.js и PHP (дополнительно .NET / Go). БУДЕТ ПЛЮСОМ — Сертификации уровня OSCP, OSWE или Burp Suite Certified Practitioner. — Активное участие в CTF, наличие рейтинга на HackTheBox. — Наличие подтвержденных Bug Bounty репортов. УСЛОВИЯ И БЕНЕФИТЫ — Оформление: Официальный контракт по ТК Кипра. — Релокация: Частичная компенсация аренды жилья и корпоративная мобильная связь. — Бонусы: Годовой бонус по результатам, 4 дополнительных Day Off в году. — Life Quality: Корпоративное питание, спорт, мероприятия для семей и активности для детей. — Развитие: Скидка 50% на SkyEng, поддержка образовательных инициатив.

Location: Baku Workplace: onsite At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.   Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.   L ongevity O pportunity V ision E njoy the game!   The ideal candidate will be responsible for managing RDBMS and NoSQL solutions, optimizing performance, implementing replication and high availability, and providing support to development teams. Troubleshooting and problem-solving will be a key part of your role. Qualifications 5+ years of experience as a Database Administrator Bachelor's Degree or equivalent experience in Computer Science, Technology, or a related field of study Expert-level experience with at least one of MySQL, PostgreSQL Familiarity with other RDBMS or NoSQL solutions Strong knowledge of SQL (DDL, DML, DCL) Experience with AWS or GCP cloud platforms Proficiency in Linux Excellent interpersonal and communication skills, with the ability to convey technical information to non-technical stakeholders Strong analytical and problem-solving abilities English language proficiency at B2 level or higher A plus if: Experience in scripting, automation, and Infrastructure-as-Code (IaC) tools (e.g., Terraform, Puppet, Bash/Python) Team management experience Familiarity with observability tools like Datadog, Prometheus, Grafana, or Zabbix Responsibilities Manage RDBMS and NoSQL solutions Ensure database performance, scalability, high availability, and disaster recovery across environments deployed on bare-metal servers and virtual machines Implement and manage replication сhains, partitioning / sharding, backups Assist development teams in creating, optimizing, and problem solving with RDBMS and NoSQL solutions Troubleshooting Drive automation using Terraform, Puppet, and custom tooling for infrastructure and database lifecycle management Benefits: We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.   By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.

Location: New York; San Francisco Workplace: OnSite ABOUT US: AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation. Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. THE ROLE: We’re looking for Forward Deployed Engineers on our engineering team who want to work at the intersection of deep infrastructure work and direct customer impact. As an FDE, you’ll partner with leading AI companies and foundation labs on cloud architecture, networking, storage, containerization, sandboxing, and more, helping them design and ship production infrastructure on Modal’s platform. The FDE team today includes world-class software engineers, computational scientists, ML engineers, and former founders. We’re looking for people with strong engineering fundamentals, deep curiosity across the infrastructure stack, and energy for working directly with customers on hard problems. WHAT YOU’LL WORK ON: - Work hands-on with companies like Suno, Lovable, Cognition, and Meta to architect and deploy massive-scale production workloads on Modal - Lead technical discovery and architecture sessions with prospective and existing customers - Architect migration paths from existing cloud infrastructure (AWS, GCP, Azure) to Modal’s serverless platform - Collaborate with Modal’s product and sales teams, contributing to the platform as both an engineer and a product stakeholder - Build trusted relationships with technical leaders (CTOs, VPs of Engineering, ML leads) at companies doing frontier AI work - Conduct technical demos, experiments, and proofs of concept that make Modal’s infrastructure advantages tangible YOU MAY BE A FIT IF: - You have 3+ years of professional software engineering experience - You have hands-on experience with cloud platforms (AWS, GCP, Azure), including compute, storage, networking, and container orchestration (Docker, Kubernetes) - You’re familiar with distributed systems architecture, data pipelines, and Infrastructure as Code (Terraform, Pulumi, CloudFormation) - You’re a strong communicator who can go deep on systems architecture with an infrastructure team and clearly articulate tradeoffs to technical leadership - You have a genuine interest in working directly with customers: you find it energizing to understand someone else’s problem and help them solve it - You’re willing to work in person in New York City, San Francisco, or Stockholm NICE-TO-HAVE: - Experience leading large-scale migration efforts, open-source contributions, or side projects you’re proud of

Location: Office Based - Toronto, Canada Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. Location: This is an office based role. We expect the suitable candidate to be based in Toronto as you will be required to work on-site at our lab. We are hiring a MAAS Systems Engineer to focus on building tooling to increase data center operational efficiency. As a MAAS Systems Engineer in Canonical, you will be responsible for the day-to-day management and operations of our lab in the Toronto area, which we use for Ubuntu server certification of US based silicon and server designs. You'll write and use software that deploys and configures servers and network switches, and solve difficult design problems related to doing this well and fast at scale. You will work with a mixture of hardware: cutting edge new silicon that Kernel Team and Partner Engineering teams work on to make them run Linux extremely well, as well as established hardware to make sure new versions of Ubuntu are smooth and fast. This role is a combination of software engineering focusing on reliable automated hardware commissioning and deployment, as well as testing, troubleshooting and experimentation focusing on improving reliability and performance of our software. You don't need to be an expert in all of these areas, but you need to be a good software engineer who is curious about complex distributed systems to succeed in this role. If you love hacking in your home lab, have good Python skills, and are curious about data centre hardware, you will love this opportunity. This role entails Use your Python development skills to develop the Metal as a Service (MAAS) software to work with a large variety of server and network hardware. Actively expand MAAS functionality by creating integrations with testing and scheduling software such as Testflinger. Contribute improvements and fixes to Testflinger. Remotely operate a fully automated server lab with the latest server and network silicon from leading vendors, making sure it remains available to other teams. Improve and extend hardware and network monitoring through automation. Collaborate with other MAAS engineers, as well as data centre hardware specialists, teams responsible for certifying hardware for Ubuntu, kernel engineers and other teams who use the hardware lab. What we are looking for in you STEM Bachelor’s degree, preferably in Computer Science or Software Engineering Curiosity to find out why some systems misbehave, and drive to figure out how to make them behave Python programming experience Linux Administration experience Ability to communicate clearly and effectively in English Ability to work with a globally distributed team of passionate engineers An exceptional academic track record from both high school and preferably university Willingness to travel up to 4 times a year for internal events Nice-to-have skills Mix of Rack and Virtual systems experience Troubleshooting skills Systematic approach to testing Love for performance engineering Data centre operations experience What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-hybrid

Location: Office Based - Toronto, Canada Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. Location: This is an office based role. We expect the suitable candidate to be based in Toronto as you will be required to work on-site at our lab. We are hiring a Data Center Infrastructure Engineer to build and maintain MAAS test labs. As a Data Center Infrastructure Engineer in Canonical, you will be responsible for the day-to-day management and operations of our lab in the Toronto area, which we use for Ubuntu server certification of US based silicon and server designs. You'll use software that deploys and configures servers and network switches to operate the data centre and update its configuration, make sure the hardware and cabling is perfectly organised and inventoried, handle hardware deliveries and their onboarding and commissioning. You will work with a mixture of hardware: cutting edge new silicon that Kernel Team and Partner Engineering teams work on to make them run Linux extremely well, as well as established hardware to make sure new versions of Ubuntu are smooth and fast. We run our data centres using software-driven operations, and you need to be familiar with Python software development to be effective in this role. If you love hacking in your home lab, have good Python skills, and are curious about data centre hardware, you will love this opportunity. The role entails Operate a fully automated server lab with the latest server and network silicon from leading vendors, remotely and while on-site, making sure it remains available to other teams. Maintain accurate inventory and layout of the hardware in the data centre. Receive, install and configure new hardware. Actively exercise MAAS functionality by using integrations with testing and scheduling software such as Testflinger. Report issues and assist in troubleshooting. Use your Python development skills to enhance software-driven operations of the data centre. Improve and extend hardware and network monitoring through automation. Collaborate with other MAAS engineers, other data centre hardware specialists, teams responsible for certifying hardware for Ubuntu, kernel engineers and other teams who use the hardware lab. What we are looking for in you STEM Bachelor’s degree, preferably in Computer Science or Software Engineering Excellent organisational skills Attention to detail Data centre experience Linux Administration experience Python programming experience Ability to communicate clearly and effectively in English Ability to work with a globally distributed team of passionate engineers An exceptional academic track record from both high school and preferably university Willingness to travel up to 4 times a year for internal events Nice-to-have skills Troubleshooting skills Systematic approach to testing Love for performance engineering What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally. Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues Priority Pass, and travel upgrades for long haul company events About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #LI-hybrid

Location: Guatemala City Workplace: onsite We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees. As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently. Responsibilities and Duties Take calls from Retailers and Customers experiencing technical issues· Troubleshoot the issue over the phone· Log all calls and solutions· Report reoccurring issues to your supervisor· Installs, modifies, and makes minor repairs to computer hardware and software systems.· Resolves tickets· Installs software and necessary applications for workflow. Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. Prepares reference material for users by drafting operation instructions Qualifications and Skills Excellent problem-solving and troubleshooting skills. Experience working with computers· Strong communication skills· The ability to communicate technical information in an accessible manner to non-technical employees. A process improvement mindset. Software maintenance and testing capability. Basic knowledge of networking principles and operating systems. Customer-service focus. Collaborative mindset. Hands-on problem-solving ability. High School Diploma Requirements 85% of English Proficiency Software and Hardware knowledge Prior experience in tech support, desktop support, or a similar role. Customer Service and Tech Support Experience (Must) Excellent communication skills (written and spoken) Patient, helpful, empathetic, good listener & professional Attention to detail and good problem-solving skills. Experience with remote desktop applications and help desk software. (Desired) Goals and people oriented WE OFFER: Competitive salary Bonuses A great and positive workplace Parking Subsidy Life and Medical Insurance Benefits and Discounts Growth opportunities Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

Location: Athens; Thessaloniki Workplace: onsite The Role:    As a Junior Systems Monitoring Officer working within our team, you will be responsible for managing a variety of risks for the company, relating to our systems and the various products we offer to our clients and partners. Using in-house tools and reports, you will monitor and evaluate client behaviour, analyse and evaluate the products we offer, and take initiative to help improve on the current tools, reports and procedures used and followed by the department. The main responsibilities of the position include: Monitor the system used by the department and analyse various reports Conduct reviews and investigations of client activity Monitor and ensure swift actions are being taken to manage a range of risks Identify, examine, and report any suspicious activities related to the violation of the Terms and Conditions or the company Work with other departments to perform daily duties and to achieve common goals Stay up to date with market and economic developments Main requirements: BSc/MSc in Mathematics, Statistics, Economics, or any other relevant field (first or upper second-class honours) Strong analytical skills Organised and methodical personality, high attention to detail Excellent oral and written communication skills in English Excellent working knowledge of Microsoft Office tools Ability to work on a well-structured, rotating shift schedule, including weekends Benefit from: Attractive remuneration package Private health insurance Corporate pension fund Intellectually stimulating work environment Continuous personal development and international training opportunities The Hiring Experience: What Awaits You Let’s Connect – Intro Chat with Talent Acquisition Deep Dive – First Interview with Your Future Team Test your edge – Aptitude Assessment Final Connection – Final Interview All applications will be treated with strict confidentiality!   By submitting this application, I confirm that I have read and agree to the terms of the Privacy Policy and the Confidentiality Undertaking.