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Location: London, UK Workplace: OnSite ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is building its UK partnerships ecosystem, and we're looking for a Channel Partner Manager who can turn relationships across a myriad of industries into meaningful customer opportunities. This is a generalist role for someone who can see where a partnership makes sense, move quickly, and build momentum across a varied partner portfolio. You'll identify how and where Ramp can create value for a prospective partner's customer base, then carry the relationship through to qualified introductions and customer adoption. You'll learn what uniquely motivates each partner and turn early success into a repeatable flywheel of referrals. Some relationships will need to be built from the ground up; others will need sharper activation and follow-through. The mix will evolve, so you should be comfortable moving between different partner models while staying focused on commercial outcomes. You'll work closely with Ramp's UK Sales team and colleagues in Partnerships, Marketing, Events, Product, and Engineering to connect the right partners and customers and make each introduction count. WHAT YOU'LL DO - Build and manage a varied portfolio of UK partners, adapting your approach to each relationship and industry. - Identify how Ramp can create value for a prospective partner's customer base, then prioritize relationships with the clearest path to fast execution. - Understand what matters to each partner and shape a referral motion that gives them a compelling reason to keep bringing relevant customers to Ramp. - Create repeatable sources of qualified introductions through partner enablement, account mapping, joint campaigns, events, and warm networks. - Use business communities, hospitality, and executive events when they can create relevant introductions and measurable commercial value. - Coordinate partner introductions and follow-up with Ramp's Sales team so opportunities have a clear owner and a strong customer experience. - Track partner activity from introduction through qualified opportunity and customer adoption; use the data to refine each motion and focus time on what works. - Run regular partner reviews, keep commitments moving across teams, and represent Ramp credibly with partner executives and prospective customers. WHAT YOU NEED - 5+ years of experience, including 3+ years in partnerships, business development, partner sales, account management, or commercial strategy. - A record of building trusted senior relationships and delivering measurable commercial results through partners. - The ability to learn different partner business models quickly, understand their customers, and spot where Ramp can create value. - Strong commercial judgement in prioritizing prospects, shaping warm introductions, and managing opportunities with sales teams. - Experience executing partner go-to-market activity, such as enablement, account mapping, campaigns, events, or co-sell programs. - Comfort using performance data to assess partner activity, report results, and adjust course. - Excellent written, verbal, and listening skills, with the ability to work across partner organizations and internal teams. - A hands-on, organized working style that keeps multiple relationships and commitments moving at once. - UK-based, with flexibility to travel across the UK and attend occasional evening or weekend partner events. NICE TO HAVES - A background in strategy consulting or investment banking. - Experience creating B2B pipeline through partner networks, executive events, hospitality, or account-based campaigns. - Familiarity with UK small and medium-sized businesses and the finance leaders who buy and use Ramp's products. - Experience building a new partner motion in a growing market or adapting a successful approach to a new partner category. WHAT SUCCESS LOOKS LIKE - Ramp has a prioritized UK partner portfolio with a clear customer opportunity and path to activation for each active relationship. - Partners and Ramp teams know who owns each introduction, opportunity, and next step. - Partner activity produces a consistent flow of relevant introductions, qualified opportunities, and customers. - Partners continue to bring relevant referrals because the relationship creates value for their customers and for their own business. - The strongest partner motions are repeatable, and the team has evidence to decide where to invest next. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: London, UK Workplace: OnSite ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is building it's UK business from the ground up. We are looking for a Director of Partnerships to be the senior commercial owner of Ramp’s partner ecosystem in the UK: creating the relationships, market presence, and repeatable routes to revenue that help make Ramp a category-defining company in the region. Reporting to the VP of Channel Sales, you will operate as a founder for Partnerships in London. You will build a focused partner strategy, develop executive-level relationships, and turn the right relationships into durable commercial outcomes. You will work closely with the UK go-to-market team and cross-functional leaders across Sales, Product, Marketing, and Customer Success to make partnerships a meaningful driver of market entry and long-term growth. This is not a role for someone looking to inherit a mature playbook. The right person is entrepreneurial, commercially sharp, and comfortable creating clarity where there is none. They can move from a first meeting with a senior executive to a clear point of view, an internal plan, and disciplined follow-through. What You'll Do - Own and execute Ramp’s UK partnerships strategy, identifying the partner categories and individual relationships that can accelerate awareness, pipeline, customer value, and long-term market position - Build and maintain senior relationships across the UK ecosystem, including accounting, private equity and venture capital firms, professional-services and consulting firms, financial institutions, technology partners, and other high-leverage channels - Work alongside the UK Channel Partner Managers, aligning the broader ecosystem strategy with Ramp’s dedicated motions and creating leverage across shared relationships - Develop a focused partnership plan for priority relationships: articulate the joint value proposition, define the commercial path, and create mutual accountability for progress - Generate measurable commercial impact by sourcing and influencing pipeline, creating warm paths to target customers, and supporting strategic deals through partner relationships - Represent Ramp with credibility at executive meetings, industry events, and partner forums, building the company’s reputation as a serious, long-term UK partner - Serve as the internal voice of the UK partner market, translating relationship intelligence, customer needs, and market dynamics into actionable input for Sales, Product, Marketing, and leadership - Build the operating cadence for the function, including account plans, partnership scorecards, executive briefs, pipeline visibility, and clear follow-through across internal and external stakeholders - Help shape Ramp’s broader UK and European go-to-market strategy as the market, team, and partnership portfolio grow What You Need - 10+ years of experience in sales, partnerships, business development, alliances, or go-to-market leadership, with a demonstrated record of building senior relationships and driving commercial outcomes - A proven track record of owning revenue, quota, influenced pipeline, or similarly concrete commercial goals in a complex B2B environment - Executive presence and sound judgment: you can earn credibility with senior partner leaders and represent Ramp confidently in consequential conversations - A builder mindset. You have launched a territory, vertical, business line, or partner motion, and know how to create a plan and operating rhythm from a blank page - The ability to turn broad relationships into specific opportunities, navigate multiple stakeholders, and maintain momentum through long sales and partnership cycles - Strong strategic and analytical thinking, with the ability to decide where Ramp should invest and make a clear, data-informed case to senior leadership - Excellent written and verbal communication skills, including the ability to build a compelling partnership narrative and align cross-functional teams around it - AI fluency as a daily habit. Ramp is a builder culture: if you do not instinctively reach for AI before doing things manually, this role will be a hard adjustment - Ability to work five days per week from Ramp’s London office, with willingness to travel across the UK and continental Europe as needed Nice to Haves - Experience selling or partnering into private equity, financial services, consulting, enterprise technology, or high-growth software companies - Experience in fintech, financial software, payments, spend management, or the office of the CFO technology ecosystem - An established UK network of senior commercial, investment, operating, or technology leaders - Experience building a new market or international go-to-market motion - Fluency in an additional European language Why Ramp - Own one of Ramp’s most important external-facing growth mandates as we build the UK business - Work directly with senior leaders across Channel, Sales, Product, and Marketing, with the autonomy to shape the market strategy and the accountability to deliver commercial outcomes - Build at the intersection of fintech, AI, and enterprise software at a company redefining how businesses manage spend BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

What you’ll do Participate in the Master Class Program designed to pivot experienced professionals into Life Sciences Consulting. Own key workstreams on customer-facing engagements early in the program to create high-impact business solutions. Collaborate with team members at all levels of Veeva to accelerate consulting skills development. Contribute to building effective business and operational improvement strategies powered by Veeva’s industry insights and technology. Support initiatives focused on speeding drug development, launching treatments more effectively, and shaping optimal customer engagement. Who you are You are graduating with an advanced degree or have 3-5 years of industry experience. You are excited to pivot your career into consulting for the Life Sciences industry. You are eager to join a program with an anticipated start date of April 2027. Requirements Advanced degree or 3-5 years of industry experience in a relevant field. Interest in transitioning into Life Sciences Consulting through the Master Class program. Ability to contribute to customer-facing engagements and collaborate across teams. Benefits & perks Structured Master Class program designed to accelerate consulting skills development. Exposure to industry-leading software, data, AI, and consulting expertise. Team description Veeva Business Consulting combines deep domain knowledge with innovative technology to help Life Sciences companies work more efficiently and connectedly. The team focuses on speeding drug development, launching treatments, and shaping stakeholder engagement using Veeva’s industry insights and technology. Location France (Master Class program, anticipated start April 2027).

Location: London, UK Workplace: OnSite ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp's Accounting Channel is a key growth driver for the company, and we're looking for a founding Channel Partner Manager to help build our UK accounting-partner motion from the ground up. As an early member of the team in London, you'll have the opportunity to shape how Ramp partners with accounting and advisory firms across the region; building the relationships, go-to-market strategy, and repeatable motions that fuel long-term growth. This role is for someone who thrives in ambiguity, moves quickly, and takes ownership without being handed a playbook. You'll acquire and grow relationships with accounting and advisory partners, enable their teams, and generate revenue through client referrals. You'll also help us adapt Ramp's partner strategy to the commercial and cultural nuances of the UK markets. WHAT YOU'LL DO - Source, qualify, and conduct deep discovery with net-new accounting and advisory partners across the UK - Sign partners and build comprehensive go-to-market plans that create a scalable referral motion - Drive revenue for Ramp by generating and converting client referrals from accounting firms - Build relationships with multiple stakeholders within partner firms, from firm leadership to client-facing teams - Educate partners on Ramp's offering and clearly articulate the value we deliver to both their firms and their clients - Enable and onboard partner team members so they can confidently identify, position, and refer Ramp - Hold monthly and quarterly business reviews with key partners; use performance data and feedback to identify new growth opportunities - Adapt your approach to the cultural, commercial, and regulatory nuances of the UK accounting landscape - Work cross-functionally with marketing, growth, direct sales, and product and engineering to develop co-marketing opportunities, onboard referred clients, and inform the product roadmap - Become an expert in Ramp's product, features, and workflows - Build new (and improve existing) workflows, sales motions, and partner programs that contribute to the team's continued success - Own partner activity, pipeline, forecasts, and revenue targets with disciplined follow-through and CRM hygiene WHAT YOU NEED - AI fluency as a daily habit. Ramp is a builder culture: if you don't instinctively reach for AI before doing things manually, this role will be a hard adjustment - 4+ years of experience in partner sales, business development, partnership management, full-cycle sales, or channel partnerships - Strong discovery skills and a consultative approach to uncovering partner pain points and growth opportunities - A track record of consistently meeting or exceeding revenue targets and quotas - An entrepreneurial mindset and the ability to operate with high autonomy in a fast-paced, evolving environment - A strong bias for action, with a dedication to tracking performance and improving efficiency every day - Excellent written and verbal communication skills, including strong listening and stakeholder-management skills - Proven ability to build relationships with senior and day-to-day stakeholders, both externally and across the company - Ability to work five days per week from our London office, with willingness to travel across the UK NICE TO HAVES - Experience partnering with accounting firms in a consulting, sales, or partnerships capacity - Knowledge of the UK accounting and advisory ecosystem - Background or proficiency in accounting - Experience launching a new territory, vertical, or partner program - Experience in a direct sales closing role - Fluency in additional European languages - Prior CRM experience, preferably Salesforce - Fintech or financial-services sales experience BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: London, England Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for a Manager, Mid-Market Sales to join our dynamic team of creatives, engineers, marketers, and forward-thinking business folks. As our Manager Mid-Market Sales, you will lead a team of Account Executives in the NEMEA region responsible for continuing the growth of our Enterprise product. You will report directly to our Director, Commercial Sales. With this role you’ll be part of scaling NEMEA in a fast growing sales org. You’ll collaborate with our existing customer base and potential customers in driving meaningful relationships that add value to the customer experience and revenue to our bottom line. This is a full time role that will be held from our London office. What you'll do at Figma: Create and manage a team of motivated and diverse individuals to foster an environment of success Participate in customer and prospect meetings Assist in continual training and development, including mentorship, hiring and career growth Help craft and further develop sales processes and initiatives Interview, hire and train new team members as we scale the business and company Deliver weekly forecast meetings and mentor Account Executives on strategies to help exceed their goals We’d love to hear from you if you have: 7+ years of sales experience (preferably within SaaS) with 3+ years of management experience Understanding of our technical and competitive landscape and ability to thrive in a constantly evolving environment Fluency in German Excitement for growing customer happiness and developing lasting customer relationships Proven track record of leading successful and consistent sales team. Outstanding coaching, writing, discovery and presentation skills While it’s not required, it’s an added plus if you also have: Additional years of management experience within a SaaS company Experience using or working with Figma, or other UX/UI experience Ability to thrive in a constantly changing and evolving environment Experience with Command of the Message or MEDDIC sales methodology At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Location: Bucharest, Romania Workplace: hybrid Driving Revenue Growth & Strategic Client Expansion As a Client Partner, you will play a key role in driving commercial growth and expanding Aleph’s footprint in Romania, directly contributing to revenue generation, portfolio expansion, and long-term strategic client partnerships. This is a revenue-driven, commercially focused role responsible for owning a book of business, identifying new growth opportunities, and positioning Aleph as a strategic partner within the digital advertising ecosystem. About Aleph Aleph is a global leader in digital advertising and fintech, operating across 130+ high-growth markets. We provide the bridge between 55+ of the world’s leading digital platforms and local businesses, combining global scale with deep local execution. With 90+ offices worldwide, we empower our sales teams to drive growth through exclusive partnerships and localized expertise. ✨ Why Build Your Career at Aleph At Aleph, your work has real impact. You’ll join a fast-growing, innovative, and collaborative team that encourages initiative, creativity, and ownership. Here’s what makes Aleph unique: 🌍 Global exposure – collaborate with colleagues and clients across multiple countries. 💡 Creative culture – bring bold ideas, test new approaches, and shape strategies. 📈 Career growth – move across teams, take on new responsibilities, and expand your expertise. 🏢 Flexible work culture – we offer flexibility to balance focus and collaboration. 🎁 Well-being & growth – enjoy a benefits package designed to support your personal development and overall quality of life 🎯 What You’ll Do: Revenue Growth & Portfolio Expansion Sell digital Advertising solutions to both new and existing advertisers Proactively generate new leads, build a robust sales pipeline, and maintain accurate CRM records of all sales activities Consistently achieve sales targets while delivering a high-quality customer sales experience. Accurately forecast weekly, monthly, and annual revenue performance. Strategic Client Leadership Build and maintain a strong network of contacts across key verticals through industry events, outreach, and market engagement. Engage regularly with new and existing clients to understand campaign objectives, KPIs, and future marketing plans. Recommend tailored solutions from the product portfolio to help clients achieve their business and marketing goals. Lead onboarding processes for new clients, including guiding them through legal and compliance requirements. Market & Cross-Functional Impact Stay up to date with market trends and competitor activity to identify new business opportunities Introduce Aleph to new prospects and expand presence across target industries Collaborate closely with Client Solutions Managers (Account Managers) to ensure smooth campaign launches and execution Provide timely, actionable feedback to clients to optimize performance and strengthen relationships 🛠 What You Bring : 3+ years of Digital advertising experience, either in Business development, Account management or Ad Sales experience Comprehension of the local advertising ecosystem, including a comprehensive understanding of key players and stakeholders within the industry Strong commercial skills (responsible for direct revenue) Direct experience in paid search advertising, performance advertising and e-commerce You can work independently and set your own workflows to achieve sales targets You're fluent in Romanian and English. 🎯 How Success Looks As a Client Partner at Aleph, success means driving real business results for clients while making a measurable impact on the team and the company. You’ll know you’re thriving when: Clients trust you as a strategic partner, seeing tangible growth and measurable improvements in their campaigns and overall performance. You consistently hit or exceed your individual revenue and performance targets while contributing to the team’s collective goals. You identify opportunities for expansion, optimizing strategies and processes to deliver smarter, more efficient campaigns. You actively bring in new clients and business opportunities, closing deals that fuel both client growth and Aleph’s market expansion You actively collaborate, share knowledge, and bring innovative ideas that improve outcomes for clients and the team alike. 🚀 Ready to Make an Impact? If you’re excited to grow client relationships, drive business results, and shape the future of digital advertising, Aleph is the place to make it happen. Apply today and become part of a team that’s transforming client success locally and globally.  In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is RON 114,240. In addition to base salary, this role includes a significant performance-based variable component, paid quarterly. The final offer will reflect your experience, skills, and the scope of the role.   #ALEPH

Задачи: — Обработка входящих запросов и тикетов клиентов. — Ответы на вопросы клиентов и предоставление точной информации. — Помощь клиентам в решении вопросов, связанных с онбордингом и использованием продукта. — Эскалация сложных вопросов соответствующим внутренним командам. — Отслеживание и сопровождение открытых запросов до их решения. — Поддержание ясной коммуникации с клиентами на протяжении всего процесса. — Ведение точной информации о клиентах и истории коммуникаций в HubSpot. — Обновление статусов клиентов и тикетов. — Отслеживание открытых проблем и обеспечение их решения. — Сбор повторяющихся вопросов и проблем клиентов и передача их соответствующим командам. — Помощь в улучшении внутренних процессов на основе обратной связи клиентов. Требования: — Опыт работы от 1 года в Customer Support, Customer Success, Onboarding, Account Management, Operations или аналогичной роли. — Опыт работы с тикетами, запросами клиентов или очередями поддержки. — Опыт работы с SaaS, fintech, платежами, банковскими или другими B2B технологическими продуктами будет плюсом. — Хорошие письменные и устные коммуникативные навыки на английском и русском языках. — Хорошие организационные навыки и внимание к деталям. — Способность одновременно обрабатывать несколько запросов клиентов. — Опыт работы с CRM или системами тикетов будет плюсом. — Уверенность в работе в быстрорастущей стартап-среде. — Уровень английского B2+ (письменно и устно). Будет плюсом: — Опыт в fintech, платежах, банковском деле, FX или кросс-граничных платежах. — Понимание процессов KYB/KYC или онбординга. — Опыт работы с международными клиентами. — Опыт работы с HubSpot или аналогичными CRM/системами поддержки. Условия: — Работа в международной fintech компании, работающей в Африке, MENA и Азии. — Получение практического опыта в fintech, платежах, онбординге и операциях с клиентами. — Тесное взаимодействие с командами Product, Compliance и Operations. — Возможность роста в роли Customer Success, Account Management или Operations по мере масштабирования компании.

Требования: — Общение с клиентами на сайте и в мессенджерах — Грамотная речь, спокойствие, внимательность и ответственность — Консультирование клиентов по базовым вопросам — Внесение нужной информации в таблицу Условия: — Полностью удалённый формат работы — Работа занимает максимум 3-4 часа в день — Возможность совмещать с основной работой — Своевременные выплаты — Долгосрочный период сотрудничества

Location: Canada; United States Workplace: Remote ABOUT DOCKER Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default. _______________________________________________________________________ Docker is launching a Professional Services organization to accelerate customer success, reduce time-to-value, and drive enterprise adoption for agentic workloads. As a Principal Solution Architect, you'll play a critical role in building and scaling this function. You will join a team of seasoned experts with deep experience backed by Docker's unmatched reach across Fortune 500 companies. This is a high-visibility role working directly with senior leadership across revenue, product, marketing, and partner organizations. You'll shape service strategy, drive cross-functional alignment, and deliver offerings that accelerate both services revenue and platform expansion. You'll serve as a trusted advisor to our largest and most strategic partners and enterprise customers, providing thought leadership on integrating Docker agentic solutions within enterprise environments. RESPONSIBILITIES Build and Scale the Professional Services Practice - Develop and codify repeatable reference architecture patterns across Docker's core use cases including self-hosted and air-gapped deployments, MCP (model context protocol)/AI agent environments, IDP integrations, and secure supply chain workflows so that engagements scale consistently across customers and partners. - Translate reference architectures into customer-facing technical collateral, SOW templates, and success patterns that reduce scoping time and improve delivery consistency. - Collaborate with product, marketing, and revenue teams to integrate services into GTM motions and align delivery to Docker's AI platform roadmap. - Identify offerings that drive product expansion, renewals, and long-term customer value. - Support Partnerships & Alliances in selecting, onboarding, and enabling technical integration partners, system integrators (SIs), and service delivery partners. Drive Strategic Customer Outcomes - Act as a trusted advisor to enterprise customers, helping them adopt modern patterns for containerization, AI workflows, and secure software supply chains. - Lead technical discovery and architecture engagements that span enterprise integration layers - Architect and deliver self-hosted Docker deployments within air-gapped, regulated, and complex enterprise environments including local image registry setup, offline toolchain configuration, and compliance-driven infrastructure design. - Design and Guide customers through implementation of agentic AI toolchains, including MCP server/client architecture, tool orchestration, observability integration and secure deployment patterns aligned to Docker's AI platform. - Position Docker as a strategic and thought leadership partner, influencing long-term technology adoption and investment decisions. - Directly deliver or assign and oversee appropriate delivery partners to execute service engagements and ensure technical objectives are met. Enable Cross-Functional Success - Drive alignment and decision-making across multiple stakeholders and teams without direct reporting lines. - Translate field insights including enterprise integration patterns, IDP/SSO friction points, observability gaps, and AI deployment challenges into actionable product and services strategy, roadmap, and partner capabilities. QUALIFICATIONS REQUIRED - 7+ years as a Professional Services Solution Architect, Technical Consultant, or similar role at a SaaS/infrastructure company or consulting firm. - Demonstrated experience architecting and deploying self-hosted and air-gapped deployment architectures: local image registries, offline toolchain configuration, network-isolated Kubernetes clusters, and compliance-driven infrastructure constraints common in regulated industries. - Enterprise integration experience across Identity Providers (Okta, Azure AD, LDAP/Active Directory) and federated identity protocols (OIDC, SAML, SSO), including RBAC design within complex, multi-tenant enterprise environments. - Working knowledge of Model Context Protocol (MCP) and its application to agentic AI toolchains including MCP server/client architecture, tool and resource orchestration, and secure containerized deployment patterns. - Hands-on experience with AI/ML workflows, LLM deployment, and agentic AI architectures in enterprise environments with awareness of Docker's AI platform roadmap including AI agent containerization, model provenance, and AI supply chain security. - Deep understanding of container and software supply chain security: Docker Hardened Images (DHI), Secure Supply Chain (SSC), SBOM generation, image signing and attestation, vulnerability management, and runtime governance. - Excellent facilitation and stakeholder management skills; able to lead executive-level architecture conversations and influence senior stakeholders without formal authority. - Direct experience delivering high-quality services engagements that achieve customer value while meeting revenue and ARR growth targets within a revenue organization. - Recognition by enterprise customers as a strategic technical advisor. BONUS - Experience architecting AI platforms in large enterprise environments LLM deployment pipelines, model provenance, artifact signing, and secure AI supply chain patterns. - Background enabling system integrators, consultancies, or partner ecosystems. - Consulting experience with Fortune 500 clients in highly regulated sectors such as financial services, healthcare, or government. - Led AI security architecture engagements that addressed model provenance, artifact signing, and supply chain integrity for containerized AI workloads including secure MCP server deployment, tool and resource access controls, secrets management within agentic pipelines, and runtime isolation patterns for LLM-based applications. WHAT TO EXPECT FIRST 30 DAYS - Onboard to Docker's mission, values, and operating model. - Deeply familiarize yourself with our product portfolio, AI platform roadmap, and strategic customers. - Build strong partnerships with Product, Engineering, and Sales functions. - Plug into the team's rhythm of business (standups, reviews, shadow customer engagements). FIRST 90 DAYS - Scope, define SOWs, delivery, and oversight of customer service engagements. - Participate in the creation of reference architectures for key use cases.. - Participate in initiatives to build out and improve the services department's offerings. ONE-YEAR OUTLOOK - Successful delivery and oversight of customer service engagements. - Contribute materially to the build-out of Docker's service offerings across AI, security, and enterprise integration practices. - Institutionalize continuous improvement by providing field feedback including enterprise integration patterns, deployment blockers, and observability gaps to the product team. Docker does not offer visa sponsorship for this role.   Compensation & Equity Canada: CA$238,000– CA$340,000 + equity United States: $171,500 – $245,00 + equity ______________________________________________________________________ POSTING INFORMATION - Open vacancy: This posting is for an existing open role. - AI in hiring: Docker may use AI-assisted tools during our recruiting process. - Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent. ______________________________________________________________________ PERKS & BENEFITS - Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration. - Flexibility that fits your life – We trust you to manage your schedule while delivering great work. - Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break. - Home office support – Set up your workspace for comfort and success. - Technology stipend – Equivalent to US$100 net per month to help support your work. - Learning & development – Annual stipend for conferences, courses, certifications, and continued learning. - Parental leave – 16 weeks of paid parental leave after six months of employment. - Equity for all full-time employees – Share in Docker's long-term success as we continue to grow. - Comprehensive benefits – Medical, retirement, and paid holidays vary by country. - Docker swag – Because representing the whale never gets old. Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community. #LI-REMOTE

Задачи: — Публиковать новости в установленное время — Проверять текст перед размещением — Добавлять приложенные изображения и ссылки — Следить за правильным порядком публикаций — Проверять, как пост отображается после выхода — При необходимости исправлять опечатки — Отмечать опубликованные материалы в рабочей таблице — Следить, чтобы запланированные посты не были пропущены Требования: — Уверенное пользование мессенджерами и социальными сетями — Внимательное отношение к тексту — Способность соблюдать установленное время публикаций — Опыт ведения каналов будет плюсом, но не обязателен Условия: — Работа удалённая — Тексты и материалы предоставляются в готовом виде — Не требуется самостоятельный поиск инфоповодов или написание статей — Предоставляется порядок работы и требования к оформлению Основная ответственность: — Обеспечить своевременный выход новостей, правильное оформление и корректное отображение у подписчиков

Обязанности: — Отвечать по готовым шаблонам. — Помогать клиентам с простыми вопросами. — Передавать сложные обращения специалистам. Условия: — Полностью удаленная работа. — Свободный график. — Обучение с нуля. — Поддержка наставника. — Обязательно с РФ.

ОБЗОР ПОЗИЦИИ Мы развиваем международную платежную платформу и ищем Business Development Manager, который будет отвечать за развитие партнерской сети трейдеров и привлечение новых платежных провайдеров. Важно: нам нужен не классический cold-outbound BizDev, а человек с уже существующей network в payments — PSP, payment providers, traders, brokers и другими участниками рынка. Задачи: — Поиск и привлечение новых PSP, payment providers, acquirers, banks и других платежных партнеров; — Построение и развитие долгосрочных отношений с платежными провайдерами; — Поиск платежных решений под конкретные рынки и потребности клиентов; — Проведение переговоров по коммерческим условиям, комиссиям, лимитам и settlement; — Сбор и анализ предложений от платежных партнеров; — Координация процесса от первого контакта до интеграции провайдера; — Работа с существующей сетью платежных партнеров и развитие новых направлений; — Постоянное отслеживание рынка и поиск новых payment methods и payment solutions; — Взаимодействие с Product, Operations, Compliance и Integration командами. Направление Traders (работа с traders, brokers, payment specialists): — Поиск и развитие партнерств с traders; — Выстраивание взаимовыгодной модели сотрудничества; — Подключение новых payment channels через партнерскую сеть; — Работа с объемами, условиями и коммерческой моделью; — Развитие существующих партнеров и увеличение объемов. Требования: — Опыт работы в Payments / PSP / Fintech; — Наличие собственной сети контактов среди PSP, payment providers, acquirers, brokers или traders; — Хорошее понимание платежной инфраструктуры; — Опыт проведения B2B-переговоров; — Умение самостоятельно находить и подключать новых партнеров; — Сильные networking и communication skills; — Английский язык — рабочий уровень. Будет плюсом: — Опыт работы с CIS; — Знание local payment methods; — Опыт работы с iGaming / fintech; — Наличие собственной партнерской сети и действующих коммерческих контактов; — Опыт работы с processing volume и payment flows. Условия: — Фиксированный оклад + бонусы / комиссия за привлеченных партнеров и объемы; — Полностью удаленный формат работы; — Международный fintech-проект; — Возможность самостоятельно развивать партнерскую сеть; — Высокий потенциал дохода в зависимости от результатов.

Задачи: — Работа с CRM, ведение воронки продаж, клиентской базы, задач и внутренней документации. Требования: — Опыт в B2B-продажах от 1 года. — Опыт активного поиска и привлечения клиентов. — Умение проводить переговоры, презентации и работать с возражениями. — Понимание полного цикла продаж: от первого контакта до заключения сделки и оплаты. — Грамотная устная и письменная речь на русском и казахском языках. — Самостоятельность, инициативность, ответственность и ориентация на результат. — Опыт продаж IT- или SaaS-продуктов будет преимуществом. Условия: — Full-time, работа в офисе в Астане, Левый берег ЭКСПО. — График 5/2, с 9:00 до 18:00. — Фиксированный оклад + прогрессивная бонусная система без потолка. — Ежемесячный план продаж и дополнительное вознаграждение за результат сверх установленного плана. — Работа с B2B IT-продуктом и возможность напрямую влиять на уровень своего дохода.

Задачи: — Быть основным контактным лицом для назначенных клиентов, развивать стратегические отношения и направлять внедрение платформы и планирование успеха — Проводить регулярные бизнес-обзоры (QBRs/EBRs), четко сообщать о ROI и согласовывать метрики успеха для поддержки удержания и расширения — Понимать отрасли, цели и проблемы клиентов для предоставления индивидуальных рекомендаций и согласования внутренних и внешних заинтересованных сторон по целям успеха — Повышать осведомленность и использование ключевых функций платформы, обеспечивать постоянное обучение и выявлять возможности для расширенного внедрения — Проактивно контролировать состояние клиентов, управлять эскалациями и сотрудничать с командами продукта, инженерии, поддержки и продаж для решения проблем и обмена действенными инсайтами — Поддерживать экспертные знания о дорожной карте продукта и сообщать клиентам о соответствующих обновлениях и улучшениях — Координировать с внутренними командами разработку и выполнение планов успеха клиентов, устраняя риски до того, как они повлияют на вовлеченность или удовлетворенность Требования: — Опыт работы в enterprise SaaS не менее 5 лет, из них не менее 3 лет в Customer Success, TAM или поддержке — Доказанная способность управлять большими портфелями клиентов и развивать долгосрочные отношения, включая на уровне руководителей — Отличные коммуникативные, презентационные и организационные навыки, умение эффективно вести стратегические и технические разговоры — Сильные навыки решения проблем и опыт разрешения эскалаций при сохранении положительного опыта клиента — Владение CRM и инструментами управления кейсами, такими как Salesforce и Jira — Техническая компетентность в области интернет-технологий, сетей и продуктов электронной безопасности — Степень бакалавра в области компьютерных наук, инженерии или смежной технической дисциплины, либо эквивалентный практический опыт Условия: — Фактическая компенсация определяется на основе навыков, опыта, квалификации и географического положения — Возможность получения бонусов, акций и комплексного пакета льгот Роль предполагает удаленную работу из США.

Задачи: — Развивать, управлять и закрывать сложные циклы продаж; поиск клиентов, проведение исследований, презентация бизнес-кейсов, ведение переговоров и заключение новых сделок на уровне крупных предприятий (5,000+ сотрудников). — Проводить убедительные презентации и бизнес-кейсы для руководителей, демонстрируя стратегическое мышление, деловую хватку и исключительные навыки консультативных коммуникаций. — Обеспечивать точные и основанные на аналитике прогнозы по воронке продаж ежемесячно, ежеквартально и ежегодно, поддерживать чистоту CRM (Salesforce). — Выступать экспертом-консультантом по цифровой и операционной трансформации; стимулировать возможности для допродаж, кросс-продаж и расширения взаимодействия с корпоративными клиентами. — Активно руководить и координировать межфункциональные команды по работе с клиентами — маркетинг, развитие продаж, консультанты по решениям, юридический отдел, безопасность и внедрение — для обеспечения высокого уровня обслуживания корпоративных клиентов. — Умело управлять сложными юридическими, закупочными, комплаенс и процессами безопасности в сотрудничестве с внутренними командами и клиентами. — Быть в курсе тенденций SaaS и лучших отраслевых практик, чтобы быть ценным советником для клиентов и команды Wrike. — Руководить процессом управления изменениями и планированием внедрения для корпоративных покупателей, обеспечивая согласованность, обучение и готовность больших групп покупателей. — Обеспечивать плавную передачу клиентов командам Customer Success и внедрения, четко документируя цели, ожидания и ключевые выводы для дальнейшего взаимодействия. — Регулярно собирать и передавать информацию о клиентах, конкурентной разведке и рыночной обратной связи руководству продуктов, продаж и маркетинга для постоянного улучшения. — Наставлять и поддерживать развитие младших аккаунт-менеджеров, делясь лучшими практиками и участвуя в инициативах по развитию команды. Требования: — Владение языками по необходимости. — Более 5 лет успешного опыта полного цикла продаж SaaS, включая привлечение новых корпоративных клиентов (крупные сделки, несколько заинтересованных сторон). — Успешный опыт ведения сложных сделок с организациями Fortune 1000/Global 5000 и взаимодействия с руководителями C-уровня. — Навыки консультативных продаж с использованием методологий MEDDIC, Challenger или Question-Based Selling. — Выдающееся исполнительное присутствие, деловая хватка и способность переводить техническую ценность в убедительные истории о ROI, адаптированные к потребностям клиентов. — Способность управлять несколькими процессами продаж и большими воронками с постоянным достижением или превышением квот. — Сильные письменные, устные и презентационные навыки; комфорт в проведении важных встреч с руководством и демонстраций продуктов. — Опыт управления юридическими, закупочными и информационными процессами безопасности для крупных корпоративных соглашений. — Владение Salesforce и современным стеком технологий продаж SaaS. Особые качества: — Опыт в управлении рабочими процессами, проектами или успешные продажи клиентам из маркетинга, профессиональных услуг, производства или инженерии. — Свободное владение немецким и английским языками (устно и письменно). Условия: — Работа в высокоэффективной команде по привлечению новых корпоративных клиентов с фокусом на рост выручки. — Совместная культура, структурированное обучение и постоянное развитие навыков. — Гибкие условия работы с возможностью удаленной работы. — Конкурентная компенсация: базовая зарплата плюс неограниченная комиссия за результат. — Четкие карьерные пути с возможностями продвижения на старшие позиции или руководящие роли.

Задачи: — Развивать, управлять и закрывать сложные циклы продаж; поиск клиентов, проведение исследований, презентация бизнес-кейсов, ведение переговоров и заключение новых сделок на уровне крупных предприятий (более 5000 сотрудников). — Проводить убедительные презентации и бизнес-кейсы для руководителей, демонстрируя стратегическое мышление, деловую хватку и исключительные навыки консультативного общения. — Обеспечивать точные прогнозы по воронке продаж на месячной, квартальной и годовой основе, поддерживать чистоту CRM (Salesforce). — Выступать экспертом-консультантом по цифровой и операционной трансформации; стимулировать возможности для дополнительных продаж и расширения сотрудничества в рамках корпоративных клиентов. — Активно руководить и координировать межфункциональные команды по работе с клиентами, включая маркетинг, развитие продаж, консультантов по решениям, юридический отдел, безопасность и внедрение. — Умело управлять сложными юридическими, закупочными, комплаенс и процессами безопасности в сотрудничестве с внутренними командами и клиентами. — Следить за тенденциями SaaS и лучшими практиками отрасли, чтобы быть ценным советником для клиентов и команды Wrike. — Руководить процессом управления изменениями и планированием внедрения для корпоративных покупателей, обеспечивая согласованность, обучение и готовность больших групп. — Обеспечивать плавную передачу клиентов командам по успеху клиентов и внедрению, документируя цели, ожидания и ключевые выводы. — Регулярно собирать и передавать информацию о клиентах, конкурентной разведке и рыночной обратной связи руководству продуктов, продаж и маркетинга. — Наставлять и поддерживать развитие младших аккаунт-менеджеров, делясь лучшими практиками и участвуя в инициативах по развитию команды. Требования: — Владение языками по необходимости. — Более 5 лет успешного опыта полного цикла продаж SaaS, включая привлечение новых корпоративных клиентов с крупными сделками и множеством заинтересованных сторон. — Успешный опыт работы с Fortune 1000/Global 5000 и взаимодействия с руководителями C-suite. — Навыки консультативных продаж с использованием методологий MEDDIC, Challenger или Question-Based Selling. — Выдающееся исполнительное присутствие, деловая хватка и умение переводить техническую ценность в убедительные истории о ROI, адаптированные к потребностям клиентов. — Способность управлять несколькими процессами продаж и большими воронками с постоянным достижением или превышением квот. — Сильные письменные, устные и презентационные навыки; комфорт в проведении важных встреч с руководством и демонстраций продуктов. — Опыт управления юридическими, закупочными и информационными процессами безопасности для крупных корпоративных соглашений. — Владение Salesforce и современным стеком технологий продаж SaaS. Особые качества: — Опыт в управлении рабочими процессами, проектами или опыт продаж клиентам из маркетинга, профессиональных услуг, производства или инженерии. — Свободное владение немецким и английским языками (устно и письменно). Условия: — Гибкий удалённый формат работы с поддержкой для успешной работы из дома или офиса. — Конкурентная компенсация: базовая зарплата плюс неограниченная комиссия за результат. — 25 календарных дней оплачиваемого отпуска. — Родительский отпуск: 26 недель по беременности и родам / 4 недели по уходу за отцом. — 2 дня волонтёрской деятельности. — Программа "Велосипед на работу". — Медицинская страховка для сотрудников и их иждивенцев. — Страхование жизни. — Защита дохода. — Пенсионная программа. Компания: Wrike — мощная платформа управления работой, объединяющая команды и организации для совместной работы и повышения продуктивности. Компания работает распределённо с более чем 1000 сотрудников по всему миру, поддерживая гибкие форматы работы, включая удалёнку и гибрид. В компании ценят клиентский фокус, сотрудничество, креативность и ответственность.

About the Role As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements. Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention. Who you are - Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives - Action-oriented, analytical, and collaborative in approach to customer success and issue resolution - Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle - Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations - Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions - Proven track record of driving product adoption and supporting long-term customer growth What you will do - Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning - Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion - Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives - Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption - Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights - Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers - Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction Must Haves - 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles - Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level - Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively - Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience - Proficiency with CRM and case management tools such as Salesforce and Jira - Technical proficiency related to internet technologies, networking, and email security products - Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience

Задачи: — искать и собирать контакты потенциальных клиентов — небольших точек с офлайн-продажами (кофейни, бары, салоны, пекарни и т.п.); — звонить и писать собственникам, предлагать бесплатно подключить программу лояльности (до 100 клиентов — 0 ₽); — проводить демо лично с собственником, показывать карту и кабинет; — сопровождать клиента на бесплатном периоде и переводить на платную подписку. Как проходит старт — 5 рабочих дней стажировки: 1 день — собрать базу из 25 потенциальных клиентов, изучить материалы по продукту. 2 день — экзамен по изученным материалам. 3–5 день — работа в полном режиме: 25 новых компаний в базу и 18 первых контактов ежедневно, плюс развитие уже начатых разговоров, сопровождение подключённых клиентов и продажа платных подписок. Как только вы подключаете первого клиента на бесплатный период — стажировка считается пройденной, и вы становитесь полноценным сотрудником компании с испытательным сроком 3 месяца. Условия: — на испытательном сроке: 25 000 ₽ фикс + 100 ₽ за каждое бесплатное подключение + 1 000 ₽ за каждую платную подписку; — по итогам испытательного срока — повышение фиксированной части; — дополнительные бонусы по всей продуктовой линейке компании: 10% от суммы договора за кастомные/заказные решения, 30% — за продажу готовых решений (Отзовик, Тайный покупатель, Геймификация, QBH, Prive Club). Требования: — готовность каждый день активно звонить и писать новым клиентам; — самостоятельность и умение держать темп — ежедневные планы по базе и первым контактам; — грамотная речь, доброжелательность и уверенность в общении с людьми.