Technical Program Manager (NPI)

Location: Boston, MA Workplace: OnSite At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Technical Program Manager (NPI) to support manufacturing execution for new hardware products from early development through mass production ramp. In this role, you will coordinate factory readiness, manage manufacturing schedules and risks, and work cross-functionally to resolve technical and operational challenges during product development and launch. You will partner closely with Hardware Engineering, Manufacturing Engineering, Test Engineering, Quality, Supply Chain, and Operations teams, both at WHOOP HQ and international manufacturing sites, to help deliver high-quality products on time and at scale. Responsibilities - Drive manufacturing execution for assigned hardware NPI workstreams across prototype, EVT, DVT, PVT, and mass production ramp, ensuring build objectives and milestones are met. - Coordinate contract manufacturer readiness for engineering and production builds, including materials, equipment, manufacturing processes, and test infrastructure. - Develop and maintain manufacturing schedules, build plans, risk trackers, and issue lists, proactively identifying risks, tracking dependencies, and escalating challenges as needed. - Partner with Manufacturing Engineering, Test Engineering, and Quality to support process development, validation, test deployment, and production readiness. - Coordinate cross-functional issue resolution during NPI builds, tracking root cause investigations, corrective actions, and critical risks through closure. - Support build readiness reviews, monitor manufacturing performance and key metrics, and provide clear program updates to cross-functional stakeholders while identifying opportunities to improve NPI execution. Qualifications - Bachelor's degree in Engineering, Supply Chain, or a related technical field, or equivalent practical experience. - 3+ years of experience in technical program management, manufacturing development, hardware engineering, or related roles, preferably in consumer electronics or hardware manufacturing. - Experience supporting hardware NPI programs, engineering builds, or production ramp activities in a cross-functional environment. - Experience working with contract manufacturers or external manufacturing partners, preferably in an international manufacturing environment. - Working knowledge of hardware manufacturing processes, including SMT, assembly, test, and pack-out, and familiarity with manufacturing metrics such as yield and throughput. - Strong organizational, analytical, and problem-solving skills, with the ability to manage multiple priorities, track technical issues, and drive follow-through. - Effective communication and collaboration skills, with familiarity using project management and collaboration tools; willingness to travel internationally up to 25% to support manufacturing builds and production readiness. - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.   This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.   Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.   WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.   The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.   At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.   The U.S. base salary range for this full-time position is $120,000 - $160,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training.   In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.   These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.