Talent Operations Coordinator

Location: Bangalore (Hybrid) ABOUT ONEPAY OnePay is the consumer fintech trusted by millions of Americans to make money better. Our financial system is broken. High fees, low rates, and too few ways to actually grow your money. We’re fixing it. And we’re moving fast. We’re an all-in-one financial services platform that brings together banking, high-yield savings, credit cards, point-of-sale lending, investing, and crypto in one place. We also partner with employers, HCM providers, gig platforms, and others to deliver embedded financial services to millions of employees and frontline workers. We’re backed by Walmart, the world’s largest retailer, and Ribbit Capital, one of fintech’s most respected investors, giving us rare scale, distribution, and the opportunity to build something truly category-defining. But what really sets OnePay apart is how we move. Our customers don’t have time to wait… and neither do we. This place moves fast, and we’re looking for people who are: - Ready to run - Hungry and driven by urgency - Exceptional at what they do, with low ego - Comfortable operating in motion As our Talent Operations Coordinator, you’ll be the operational backbone of our hiring and onboarding efforts, blending hands-on coordination with process ownership. You’ll keep every candidate interaction running smoothly, make sure new hires start strong and stay supported after Day 1, and build the systems and data that help our teams scale. You will: - Master the art of interview scheduling across time zones, departments, and competing priorities with precision and efficiency - Own the interview lifecycle in Ashby end to end: keep stages, scorecards, and interviewer assignments accurate, and run regular data hygiene audits - Manage interviewer coordination and readiness, including scheduling, prep materials, feedback reminders, and calendar and room or video logistics - Be the go-to point of contact for candidates, providing clear communication, timely updates, and a professional experience throughout - Keep Ashby (our ATS) running smoothly and coordinate preboarding - Team up with the other Talent Operation team members to optimize processes, track key metrics, and turn recruiting data into actionable improvements - Get exposure to the broader People team and jump into various initiatives including talent research and onboarding support - Build and maintain templates, playbooks, and SOPs for scheduling, candidate communications, and preboarding to keep the process consistent and scalable - Track and report on core recruiting metrics (time to schedule, time to feedback, candidate NPS, offer acceptance rate) and flag bottlenecks - Partner with recruiters to source for a few select roles, including researching target companies, identifying and engaging prospects, and building talent pipelines - Plan and run post-onboarding sessions and check-ins, coordinating with managers, IT, and People Ops so new hires stay supported through their first weeks - Prepare presentations and training materials for onboarding and compliance programs. AI-NATIVE MINDSET We work smarter by leveraging AI. You should be comfortable with tools like Claude, Gemini, and Ashby's AI features, whether that's streamlining communication, automating repetitive tasks, or spotting efficiency wins. You'll help champion AI adoption across the talent team and find new opportunities to improve how we work. YOU BRING - 4-7 years of experience in talent operations and recruiting coordination - Exceptional organizational skills with an operations-first mindset: you thrive on systems, processes, and keeping multiple moving parts running seamlessly - Outstanding written and verbal communication: you're articulate, clear, and professional in every interaction - An AI-native approach: you're already using tools like Claude and Gemini effectively and you're excited to expand their application - Proficiency with ATS platforms (Ashby experience is a plus) and Google Workspace - Drive and proactivity - everyone here is a builder and executor WHAT WE OFFER - Competitive salary, stock options, and benefits from Day 1 - Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs - Hybrid work model (Bengaluru office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays) - Monthly transport and work-from-home allowances - A high-growth, mission-driven, inclusive culture where your work has real impact STANDARD INTERVIEW PROCESS Our process varies by role. Most candidates go through: - AI-assisted initial screen - Interview with Talent Partner - Technical or Hiring Manager Interview - Team Interview - Executive Interview - Offer! EQUAL EMPLOYMENT OPPORTUNITY To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.