Delivery Manager - Operations

Location: Limassol, Cyprus Workplace: on-site Mayflower is an international technology company behind products used by millions of people worldwide. For more than 10 years, we've been growing profitable global businesses, bringing together talented professionals across technology, product, marketing, and operations. We are looking for an experienced Delivery Manager to join our passionate team. The main purpose is to drive predictable, end-to-end Brand delivery through clear processes, transparent execution, realistic planning, and consistent ways of working across teams. You will own Brand delivery, partner closely with Product Delivery on shared initiatives, and connect Brand’s work with wider operations functions, including legal and finance. Your goal is to ensure reliable execution in managing and delivering projects. Job Responsibilities Delivery Management & Cross-Functional Coordination Own and drive the end-to-end delivery of Brand initiatives, managing plans, timelines, dependencies, and blockers to ensure work progresses predictably. Coordinate delivery across teams and functions, partnering closely with Product Delivery on shared initiatives and integrating Brand’s work into wider Operations processes, including Legal and Finance. Maintain visibility of delivery progress, risks, dependencies, and timelines across teams, ensuring plans and status updates remain accurate. Proactively identify and resolve cross-team dependencies, external blockers, and delivery risks to keep initiatives on track. Capacity Planning & Operational Excellence Design and implement a capacity planning framework tailored to Brand’s operating model, balancing strategic initiatives, business-as-usual activities, and support for other teams. Establish a consistent approach to estimating, decomposing, and prioritizing work, ensuring delivery plans and commitments are realistic and aligned with available capacity. Own and continuously improve Brand delivery processes, tools, and workflows to ensure they are clear, practical, scalable, and consistently applied. Define and maintain delivery metrics, ensure data quality, and use insights to identify bottlenecks, improve workflows, and strengthen delivery predictability. Delivery Standards & Team Enablement Establish clear delivery standards and drive their consistent application across Brand through Team Leads. Support Team Leads as they progressively take greater ownership of delivery within their teams, providing guidance and reinforcing effective planning, execution, and reporting practices. Drive continuous improvement in delivery practices across Brand, ensuring teams have the processes, tools, and support needed to deliver effectively and reliably. You’ll thrive here if you have 5+ years of experience in Delivery Management, Project Management or Program Management, in tech and/or cross-functional environments. Experience running delivery hands-on as a producer, not only through other people. Experience building a capacity planning approach where none existed, for a team with a mixed workload. Proven experience coordinating work across multiple teams, stakeholders and functions. Strong skills in planning, dependency management, risk management and delivery predictability. Enough understanding of software delivery, the development lifecycle and delivery metrics to partner credibly with Product. Experience of brand, marketing or creative delivery is a strong advantage. Ability to drive process improvements and encourage transparency within teams. Strong facilitation, communication and stakeholder management skills. Analytical and systems-thinking mindset, with the ability to operate in ambiguity and proactively identify gaps. Readiness to deeply understand the business, product and technical context. Experience with Jira, Confluence, Miro or similar tools. Upper-intermediate or higher level of English. Russian is a plus. Conditions We know that great talent deserves great conditions, so here's what you can expect when joining us: EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family. EU passport. Opportunity to obtain an EU passport after 4 years of residence Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free. Transparent performance reviews twice a year, with bonus opportunities and salary adjustments. Private medical insurance for you and your family Corporate mobile plan (unlimited in Cyprus with roaming included) Mindfulness & well-being support, including psychological assistance with 50% coverage. 50% coverage of school and kindergarten fees for your children. Fully covered sports benefits, and also access to in-house electric scooters and bike rentals Provident fund (Cyprus): a long-term savings plan co-funded by you and the Company together (available after probation) that grows throughout your time with us in Cyprus. Professional growth support: language courses, conferences, training programs, and coaching. Peer recognition program: receive and share kudos for great work. A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration. Free breakfasts and lunches in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks. A strong engineering culture: international teams, corporate events, team buildings, and hackathons — because great work happens in great communities.