Banking Operations Manager

Location: Cyprus, Ypsonas, Greece Join FxPro : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, Dubai, and Yerevan. FxPro boasts a diverse workforce of over 600 employees representing 50 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story. As a Banking Operations Manager , you will oversee the end-to-end banking operations function, including payment processing, vendor management, correspondent banking relationships, and team leadership. This is a role requiring both strategic thinking and hands-on operational expertise in a fast-paced digital banking environment. Key Responsibilities Provide end-to-end oversight of payment lifecycles, from initiation through processing, settlement, and reconciliation, monitoring flows to identify bottlenecks, failures, or inefficiencies and implement corrective actions Ensure all payment processes comply with internal policies, regulatory requirements, and industry standards, keeping procedural documentation current and audit-ready Manage vendor agreements, negotiate contract terms, SLAs, and pricing, and monitor vendor performance, escalating or resolving service issues as needed Lead integration programs with new payment providers and banking partners, coordinating across technical, compliance, and operations teams Maintain and strengthen correspondent banking relationships, acting as the primary point of contact for operational queries, escalations, account maintenance, and liquidity management Supervise and continuously improve payment authorisation procedures, analysing performance data to identify trends, root causes of declines, and opportunities for improvement Lead and develop a team of banking operations professionals, setting clear objectives, monitoring key operational KPIs, and preparing regular performance reports for senior management Requirements 5+ years of experience in banking operations, payments, or financial services, with at least 1 years in a managerial role Strong understanding of payment lifecycles, settlement, and reconciliation processes Experience managing vendor relationships and negotiating SLAs and contracts Familiarity with correspondent banking operations and account maintenance Knowledge of payment authorisation processes and performance optimization Experience working with compliance, risk, and technology teams in a regulated environment Strong analytical skills with the ability to interpret operational data and drive improvements Excellent communication and stakeholder management skills Ability to lead and develop a team in a fast-paced, international environment Fluent English, both written and spoken