Account Lead

Location: port of spain, Trinidad and Tobago EnerMech is seeking an experienced Account Lead to manage the successful delivery of contracted services for assigned client accounts within our Lifting Solutions O&M business. This role is responsible for ensuring safe, high-quality, efficient, and commercially effective service delivery across client operations, including personnel, equipment, maintenance, project execution, reporting, and customer relationship management. The Account Lead will serve as a key point of contact between EnerMech and the client, ensuring contract requirements are met while identifying opportunities to improve service delivery, strengthen client relationships, and support business growth. Key Responsibilities: Manage the day-to-day delivery of assigned client contracts, including core crew, ad hoc support teams, equipment, maintenance, and project requirements. Ensure EnerMech meets client expectations for safety, quality, service delivery, commercial performance, and operational excellence. Build and maintain strong working relationships with client stakeholders, asset teams, technical teams, and internal EnerMech departments. Support client planning meetings, mobilisation readiness, gate compliance, maintenance planning, and operational coordination. Lead and manage contract-specific KPIs, client reporting, monthly reporting, QPRs, FPALs, and performance reviews. Coordinate sales enquiries, mobilisations, demobilisations, aged debt, equipment requirements, client meetings, planning, and technical support. Provide first-line technical support and coordinate client requirements, including breakdowns and urgent operational needs. Liaise regularly with offshore and site-based crews regarding maintenance, operations, planning, and service delivery. Travel offshore as required to conduct audits, management visits, and surveys. Maintain contract maintenance records, routines, corrective actions, and scheduling within client maintenance management systems. Monitor maintenance backlog and immediately escalate any safety-critical maintenance concerns to the client and internal technical authority. Review and approve contract-related CTRs, work packs, invoices, and other documentation as the Contract Representative. Ensure NAV and internal systems are used effectively to track, manage, and report business performance. Manage work in progress, aged debt, accounts payable, invoicing, and contract financial performance. Develop annual OPEX and CAPEX budgets for assigned contracts. Coordinate incident investigations, root cause analysis, and corrective action closeout. Support employee relations, performance management, development, and resourcing activities in partnership with HR. Promote EnerMech’s wider capabilities to add value, resolve client issues, and support business growth. Maintain accurate business forecasts associated with assigned contracts. Support annual and five-year crane plans and budgets where applicable to the Cranes business line. Requirements Demonstrable experience managing and delivering services within an offshore, industrial, oil and gas, or energy-related environment. Proven experience leading operational teams and supporting client organizations while maintaining high standards of safety, quality, and service delivery. Strong commercial awareness with experience managing budgets, work in progress (WIP), aged debt, invoicing, and overall contract performance. Experience coordinating offshore personnel, technical teams, maintenance activities, and client stakeholders. Working knowledge of applicable industry legislation, safety case requirements, major accident hazard management, and relevant regulatory standards (e.g., DCR, PFEER). Experience with maintenance management systems, business reporting tools, CTRs, work packs, and contract administration processes. Mechanical Engineering degree or relevant technical qualification preferred; equivalent industry experience will also be considered. Experience within lifting, cranes, mechanical services, offshore maintenance, or asset integrity environments is highly desirable. Valid offshore survival certification and offshore medical certification are required. Strong leadership, communication, and relationship management skills with the ability to influence stakeholders at all levels. Demonstrated ability to identify opportunities for continuous improvement, challenge traditional thinking, and drive operational excellence. Strong planning, organizational, and problem-solving abilities with a proactive and customer-focused approach.