Вакансии

Location: United Kingdom What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Senior Manager, Channel Marketing Location: Remote UK Compensation Range: £90,000 to £100,000 base plus bonus and equity What You’ll Do: Huntress is looking for a Senior Channel Marketing Manager to plan and execute channel marketing across EMEA, working with both distributors and resellers. You will make sure our distribution partners, and the resellers they serve, have the programs, content, and funding to generate demand for Huntress across several markets, and you will build campaigns that bring new resellers into the region's partner ecosystem. This role is execution-focused. The ideal candidate is organized, comfortable running many campaigns and partner relationships at once, and skilled at adapting global programs to regional needs. You are data-driven, collaborative, and passionate about helping partners succeed. Responsibilities: Plan and execute regional marketing programs with EMEA distributors and resellers, including demand generation campaigns, webinars, events, and product launch activity. Create and run campaigns to recruit new resellers in the region via distributor-led recruitment and events. Manage day-to-day marketing relationships with distributor partners and resellers, including joint plans, campaign calendars, and regular performance reviews. Enable distributors to run marketing to their reseller base, and support priority resellers directly where the impact is greatest. Localize and adapt global campaigns, messaging, and assets for regional markets, including language, regulatory, and market-specific needs. Plan the activities and campaigns that put MDF and co-marketing funds to work across distributors and resellers, partnering with the Program Manager who administers MDF, and report on the results and ROI of funded activity. Collaborate with Product Marketing to deliver product updates and channel-specific campaigns that drive partner activation, product adoption, and lead generation. Create and maintain partner-ready enablement and co-branded materials for distributors and resellers, and support engagement through the Huntress Hub partner portal. Track and report on regional channel marketing KPIs, including partner engagement, pipeline, campaign conversion, and fund utilization. Identify what distributors and resellers need to market Huntress successfully and bring those insights back to the Channel Programs team. Support regional partner events, distributor business reviews, and partner communications. Ensure consistent follow-up on all channel-generated leads, with accurate lead capture, tracking, and prompt routing to the appropriate internal owner for next steps. What You Bring To The Team: 5+ years of experience in channel or partner marketing, ideally in the SaaS or cybersecurity space. Hands-on experience running co-marketing programs through distributors and resellers in EMEA. Experience building and running partner or reseller recruitment campaigns. Working knowledge of the EMEA channel landscape, including how distribution models and reseller tiers differ by country and region. Experience planning MDF-funded or co-marketing activities and working within channel program mechanics such as deal registration and lead sharing. Ability to plan, manage, and execute many campaigns and partner relationships at once across markets and time zones, and pivot quickly as needs change. Strong analytical skills, with the ability to assess opportunities and make ROI-based decisions on programs and investments. Excellent communication and relationship-building skills, with the ability to lead, influence, and collaborate across organizational and geographic boundaries. Familiarity with CRM, marketing automation, and PRM or partner portal tools (e.g., Salesforce, HubSpot). Willingness to travel across EMEA as needed for Partner events, QBRs, etc. Nice to Have Experience in cybersecurity, MSP, or SMB-focused markets. Fluency in one or more European languages in addition to English. Familiarity with GDPR and regional marketing compliance requirements. What Success Looks Like in the First Year Joint marketing plans running with your key distributors and priority resellers. Regional campaigns executed on a consistent cadence with measurable pipeline impact. Stronger distributor-led demand generation to the reseller base. Recruitment campaigns in market that add new, active resellers to the program. Well-planned, MDF-funded activity across the region with a clear view of ROI. What We Offer: 100% remote work environment - since our founding in 2015 New starter home office set up reimbursement (£398) Generous personal leave entitlements Digital monthly reimbursement (£92) Travel to the US 1-2 times/year for various company events Pension Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Huntress3 дн назад

Location: Ireland What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Senior Manager, Channel Marketing Location: Remote Ireland Compensation Range: €100,000 to €112,000 base plus bonus and equity What You’ll Do: Huntress is looking for a Senior Channel Marketing Manager to plan and execute channel marketing across EMEA, working with both distributors and resellers. You will make sure our distribution partners, and the resellers they serve, have the programs, content, and funding to generate demand for Huntress across several markets, and you will build campaigns that bring new resellers into the region's partner ecosystem. This role is execution-focused. The ideal candidate is organized, comfortable running many campaigns and partner relationships at once, and skilled at adapting global programs to regional needs. You are data-driven, collaborative, and passionate about helping partners succeed. Responsibilities: Plan and execute regional marketing programs with EMEA distributors and resellers, including demand generation campaigns, webinars, events, and product launch activity. Create and run campaigns to recruit new resellers in the region via distributor-led recruitment and events. Manage day-to-day marketing relationships with distributor partners and resellers, including joint plans, campaign calendars, and regular performance reviews. Enable distributors to run marketing to their reseller base, and support priority resellers directly where the impact is greatest. Localize and adapt global campaigns, messaging, and assets for regional markets, including language, regulatory, and market-specific needs. Plan the activities and campaigns that put MDF and co-marketing funds to work across distributors and resellers, partnering with the Program Manager who administers MDF, and report on the results and ROI of funded activity. Collaborate with Product Marketing to deliver product updates and channel-specific campaigns that drive partner activation, product adoption, and lead generation. Create and maintain partner-ready enablement and co-branded materials for distributors and resellers, and support engagement through the Huntress Hub partner portal. Track and report on regional channel marketing KPIs, including partner engagement, pipeline, campaign conversion, and fund utilization. Identify what distributors and resellers need to market Huntress successfully and bring those insights back to the Channel Programs team. Support regional partner events, distributor business reviews, and partner communications. Ensure consistent follow-up on all channel-generated leads, with accurate lead capture, tracking, and prompt routing to the appropriate internal owner for next steps. What You Bring To The Team: 5+ years of experience in channel or partner marketing, ideally in the SaaS or cybersecurity space. Hands-on experience running co-marketing programs through distributors and resellers in EMEA. Experience building and running partner or reseller recruitment campaigns. Working knowledge of the EMEA channel landscape, including how distribution models and reseller tiers differ by country and region. Experience planning MDF-funded or co-marketing activities and working within channel program mechanics such as deal registration and lead sharing. Ability to plan, manage, and execute many campaigns and partner relationships at once across markets and time zones, and pivot quickly as needs change. Strong analytical skills, with the ability to assess opportunities and make ROI-based decisions on programs and investments. Excellent communication and relationship-building skills, with the ability to lead, influence, and collaborate across organizational and geographic boundaries. Familiarity with CRM, marketing automation, and PRM or partner portal tools (e.g., Salesforce, HubSpot). Willingness to travel across EMEA as needed for Partner events, QBRs, etc. Nice to Have Experience in cybersecurity, MSP, or SMB-focused markets. Fluency in one or more European languages in addition to English. Familiarity with GDPR and regional marketing compliance requirements. What Success Looks Like in the First Year Joint marketing plans running with your key distributors and priority resellers. Regional campaigns executed on a consistent cadence with measurable pipeline impact. Stronger distributor-led demand generation to the reseller base. Recruitment campaigns in market that add new, active resellers to the program. Well-planned, MDF-funded activity across the region with a clear view of ROI. What We Offer: 100% remote work environment - since our founding in 2015 New starter home office set up reimbursement (£398) Generous personal leave entitlements Digital monthly reimbursement (£92) Travel to the US 1-2 times/year for various company events Pension Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Sensor Tower5 ч назад

Location: Culver City, CA, US Workplace: Hybrid Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance. We’re looking for a commercially driven Account Manager to manage and grow a portfolio of SMB customers. You’ll build strong client relationships, understand their business needs, and help them get the most value from our platform while driving renewals, upsell opportunities, and long-term retention. This is a hands-on role where you’ll take ownership of your accounts, identify opportunities for growth, and work closely with internal teams to improve the customer experience. We’re looking for someone proactive, commercially minded, and comfortable working in a fast-paced SaaS environment. Base salary: $80,000–$90,000 Commission: Uncapped commission on top of base Work arrangement: Hybrid, 2–3 days per week in our Culver City office What you will do: - Manage business and grow Net Revenue Retention (NRR) by managing renewals and upsells. - Have c-level discussions with customers and work on strategizing their use cases with our platform. - Create, manage, and implement Quarterly Business Reviews. - Proactively understand the clients’ business to provide competitive insights and trends. - Collaborate with global product, engineering and other technical teams to improve our product offerings. - Follow industry trends and interpret these into day-to-day business impact. - Understand the product development cycle, being able to communicate between product teams and customers effectively to - manage expectations on feature requests and releases. - Identify product penetration, renewal, and upsell opportunities within the managed customer base. Experience and skills that you can bring: - Experience in SaaS sales as an Account Executive or Account Manager. - Strong understanding of the SaaS industry and digital ecosystem. - Ability to identify product penetration, renewal, and upsell opportunities within the managed customer base. - Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical. - Self-starting attitude and entrepreneurial spirit highly encouraged! - An eye for detail following the industry trends and interpreting these into day-to-day business impact. - Enjoy working in small, fast-paced teams where you can take initiative and accountability and generate - results every day. Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying. To all recruitment agencies: Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Sensor Tower5 ч назад

Senior Specialist, Benefits

Location: New York City, NY, US Workplace: Hybrid Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance. We’re looking for a commercially driven Account Manager to manage and grow a portfolio of SMB customers. You’ll build strong client relationships, understand their business needs, and help them get the most value from our platform while driving renewals, upsell opportunities, and long-term retention. This is a hands-on role where you’ll take ownership of your accounts, identify opportunities for growth, and work closely with internal teams to improve the customer experience. We’re looking for someone proactive, commercially minded, and comfortable working in a fast-paced SaaS environment. Base salary: $80,000–$90,000 Commission: Uncapped commission on top of base Work arrangement: Hybrid, 2–3 days per week in our New York City office What you will do: - Manage business and grow Net Revenue Retention (NRR) by managing renewals and upsells. - Have c-level discussions with customers and work on strategizing their use cases with our platform. - Create, manage, and implement Quarterly Business Reviews. - Proactively understand the clients’ business to provide competitive insights and trends. - Collaborate with global product, engineering and other technical teams to improve our product offerings. - Follow industry trends and interpret these into day-to-day business impact. - Understand the product development cycle, being able to communicate between product teams and customers effectively to - manage expectations on feature requests and releases. - Identify product penetration, renewal, and upsell opportunities within the managed customer base. Experience and skills that you can bring: - Experience in SaaS sales as an Account Executive or Account Manager. - Strong understanding of the SaaS industry and digital ecosystem. - Ability to identify product penetration, renewal, and upsell opportunities within the managed customer base. - Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical. - Self-starting attitude and entrepreneurial spirit highly encouraged! - An eye for detail following the industry trends and interpreting these into day-to-day business impact. - Enjoy working in small, fast-paced teams where you can take initiative and accountability and generate - results every day. Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying. To all recruitment agencies: Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Wealthsimple5 ч назад

Location: Remote (Canada) Workplace: Remote BUILD SOMETHING PEOPLE LOVE Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $169 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. ABOUT THE TEAM The Total Rewards team, part of People Operations, makes sure the people who build Wealthsimple are well looked after. We design the compensation, benefits, and rewards programs that support our employees across Canada and the US. As the company grows, our offering is getting more flexible to fit the different needs of our people, which means more plans, more providers, and more to get right. We work closely with the business to make sure our programs are practical, easy to use, and actually used. ABOUT THE ROLE More employees and more flexible benefits mean more questions, more plans, and more data to keep straight. You'll be the person employees turn to when they need help with their benefits, and the one making sure the systems behind those benefits work the way they should. Over time, as AI takes on more of the routine work, this role will lean further into analysis and shaping where our programs go next. WHAT YOU'LL DO - Own the employee benefits inquiry and escalation queue, from first contact through to resolution, with answers that are timely and human - Make sure enrolment and plan data flow correctly between our HRIS and benefits providers, and catch issues before they reach employees - Analyse benefits data, utilization, inquiry trends, and cost, to find gaps in our programs - Turn what you learn into ideas and recommendations for our plans and future offerings, working with the Benefits Lead and Director, Total Rewards - Manage ongoing relationships with our benefits vendors, resolving service issues and ensuring a high-quality experience for our employees - Find ways to simplify and automate our benefits processes - Improve our self-serve resources so employees can find answers on their own - Use AI tools to speed up responses and analysis SKILLS YOU BRING - 3–5 years of experience in benefits administration or management, covering both Canadian and US programs - Strong analytical skills and comfort working with benefits data like utilization, cost, and trends - Clear communication, you can explain a complicated benefits question in a way anyone can understand - Experience handling employee escalations and exceptions with sound judgment and discretion - Experience with vendor management NICE TO HAVE - Experience administering benefits in Workday - Exposure to benefits program design WHO YOU ARE - Organized, you can juggle multiple projects and deadlines without losing track of the details - Detail-oriented, because you know a small enrolment error can be a big deal for the person on the other end - Discreet and steady when employees bring you sensitive situations - A trusted partner to employees, your People Operations teammates, and our benefits providers - Curious and quick to try new ideas and tools, including AI, to make the work simpler - Comfortable with a role that will evolve, you're excited to spend less time answering the same question and more time improving the programs behind it WHY WEALTHSIMPLE? 🌸 Top-tier health benefits and life insurance 📈 Long-term group savings with employer match, through Wealthsimple for Business 🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year* ✈️ 90 days away: work outside Canada for up to 90 days per year* 👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS 🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work. *Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles. ICYMI Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building. Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs. AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

Sensor Tower8 ч назад

Location: Beijing, China Workplace: Hybrid Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance. We are looking for a Results-Driven Strategist - someone who views their quota as a commitment and actively seeks to iterate on sales strategies to ensure delivery. Your deep experience must align with one of our core markets: Gaming: You have strong knowledge and connections within the gaming industry and excel at value-based selling. Global Brands & E-commerce: You have direct experience with going-global brands and e-commerce platforms, bringing strong industry connections and an understanding of value-based selling. You will oversee the complete sales cycle, from identifying target accounts and prospecting to delivering pitches and finalizing contracts. You excel in collaborative settings and demonstrate a strong commitment to team achievement. What you will do: - Source and close new business to regularly meet and exceed quarterly sales goals. - Developing market and product knowledge to drive new customer acquisition. - Sell SaaS-style platform licenses and customized solutions. - Quickly understand SensorTower data and platform, and how does it solve needs of their potential customersBuild strategic relationships with decision-makers. - Prospect potential clients, perform presentations, build proposals, and close deals. - Track and manage all sales pipeline, opportunity, and account activities in Salesforce Experience you can bring: - Strong experience in SaaS solution sales required. We particularly value candidates with expertise in either mobile gaming or brand/eCommerce sectors. - Consistently meet and exceed sales quotas and can back it up with solid references. - Deep understanding of how to use data, analytics, and insights to tell a story during the sales process. - Strong preparation, attention to detail, and ability to execute exceptional work. - Passionate, hunter mentality, tenacious, and ability to “think on your feet". - A senior mobile, digital, and SaaS network with a solid reputation and industry contacts. - Ability to meticulously manage a pipeline, target new accounts, close business and handle follow-up via Salesforce. Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying. To all recruitment agencies: Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Sensor Tower8 ч назад

Staff, Software Engineer (L4)

Location: Shenzhen, China Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance. We are looking for a Results-Driven Strategist—someone who views their quota as a commitment and actively seeks to iterate on sales strategies to ensure delivery. Your deep experience must align with one of our core markets: Gaming: You have strong knowledge and connections within the gaming industry and excel at value-based selling. Global Brands & E-commerce: You have direct experience with going-global brands and e-commerce platforms, bringing strong industry connections and an understanding of value-based selling. You will oversee the complete sales cycle, from identifying target accounts and prospecting to delivering pitches and finalizing contracts. You excel in collaborative settings and demonstrate a strong commitment to team achievement. What you will do: - Source and close new business to regularly meet and exceed quarterly sales goals. - Developing market and product knowledge to drive new customer acquisition. - Sell SaaS-style platform licenses and customized solutions. - Quickly understand SensorTower data and platform, and how does it solve needs of their potential customersBuild strategic relationships with decision-makers. - Prospect potential clients, perform presentations, build proposals, and close deals. - Track and manage all sales pipeline, opportunity, and account activities in Salesforce. Experience you can bring: - Strong experience in SaaS solution sales required. We particularly value candidates with expertise in either mobile gaming or brand/eCommerce sectors. - Consistently meet and exceed sales quotas and can back it up with solid references. - Deep understanding of how to use data, analytics, and insights to tell a story during the sales process. - Strong preparation, attention to detail, and ability to execute exceptional work. - Passionate, hunter mentality, tenacious, and ability to “think on your feet". - A senior mobile, digital, and SaaS network with a solid reputation and industry contacts. - Ability to meticulously manage a pipeline, target new accounts, close business and handle follow-up via Salesforce. Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying. To all recruitment agencies: Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Twilio4 дн назад

Location: Remote - India Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Staff engineer (L4) on Twilio’s Segment, Data Pipelines team. About the job As a Staff Engineer on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You'll be designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP). Responsibilities In this role, you’ll: Design and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment. Ship features that opt for high availability and throughput with eventual consistency Collaborate with engineering and product leads, as well as teams across Twilio Segment Support the reliability and security of the platform Build and optimize globally available and highly scalable distributed systems Be able to act as a team Tech Lead as needed Mentor other engineers on the team in technical architecture and design Partner with application teams to deliver end to end customer success. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. Hands-on experience with high-scale messaging/streaming systems (several thousand events/sec) and processing engines ( 1M+ events/sec). 8+ years of experience writing production-grade code in a modern programming language Strong theoretical fundamentals and hands-on experience designing and implementing highly available and performant fault-tolerant distributed systems. Experience programming in one or more of the following: Go, Java, Scala, or similar languages Well-versed in concurrent programming, along with a solid grasp of Linux systems and networking concepts. Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS) or Google Cloud Platform (GCP) Experience in message passing systems (e.g., Kafka, AWS Kinesis) and/or modern stream processing systems (e.g., Spark, Flink). Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS) Leverage best-in-class development productivity practices including AI tooling. Experience shipping services (products) following CI/CD development paradigm. Deep understanding of architectural patterns of high-scale web applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms) Desired: Ideally domain expertise in the Modern Data stack with experience in developing cloud-based data solution components and architecture covering data ingestion, data processing and data storage Have a track record of successfully leading teams, large projects, or owned and built an important, complex system end to end, delivered iteratively. Excellent written and verbal technical communication skills to convey complex technical concepts effectively.Comfortable asking questions and taking initiative to solve problems where it is often necessary to “ draw the owl ” Location This role will be based in any of the permitted 5 India states (Delhi, Karnataka, Maharashtra, Telangana & TamilNadu) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio4 дн назад

Software Engineer (L3)

Location: Remote - India Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Senior Software engineer (L3) on Twilio’s Segment, Data platform/ pipelines team. About the job This position is needed to build new features and capabilities in the Twilio Segment Data platform/ pipelines team. As a Senior Software Engineer on this team, you’ll build and scale systems that process several hundred thousands of data points per second. Helping our customers unlock value of their data from external systems and activate it to various destinations via Segment capabilities. You will work on high-scale ingestion and data processing systems. We iterate quickly on these products and features and learn new things daily — all while writing quality code. We work closely with product and design and solve some of the toughest engineering problems to unlock new possibilities for our customers. If you get excited by building products with high customer impact — this is the place for you. Responsibilities In this role, you’ll: Design and deliver robust, high-scale routing experiences for Data Pipelines for Twilio Segment. Operate always-available, complex distributed systems in cloud environments. Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture. Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment. Mentor junior engineers and contribute to a culture of technical excellence and continuous learning. Participate in an on-call rotation for our managed services. Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec). 5-7 years experience writing production-grade code in a modern programming language. Proficient programming experience in Go, Java, Python or similar object-oriented languages. Experience operating large-scale, distributed systems on top of cloud infrastructure. Experience shipping services (products) following CI/CD development paradigm. Good grasp of software engineering and how to build a system in scalable and extensive manner; Leverage best-in-class development productivity practices including AI tooling. Excellent communication, problem-solving, and operational excellence skills Desired: Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS) Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture. Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes). Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus). Familiarity with AI/ML technologies. Excellent abilities in high level service design -- modeling interfaces and internals in a properly modular, composable, and extensible way. Experience working in a geographically distributed team. Location This role will be based in any of the permitted 5 India states (Delhi, Karnataka, Maharashtra, Telangana & TamilNadu) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Checkout.com12 ч назад

Senior Analyst , Third Party Risk Management

Location: Ebene Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. ABOUT THE ROLE Checkout.com http://Checkout.com is actively looking for a highly skilled and proactive Senior Analyst, Third-Party Risk Management (TPRM) to join our growing global team. In this role, you will play a key part in protecting our business by conducting thorough due diligence and risk assessments on our external suppliers. You will work closely with a team of experienced TPRM professionals, reporting to the TPRM Manager, contributing to best practices, ensuring high-quality risk assessments, and being actively involved in strategic process improvements. If you have a knowledge in vendor risk, an understanding of information security, and a passion for continuous improvement in a fast-paced environment, we want to hear from you. WHAT YOU WILL BE DOING - Risk Assessments & Due Diligence: Conduct end-to-end third-party risk assessments, minimum due diligence, and control evaluations. - Evidence Validation: Review and analyze vendor compliance documentation, including control reports, certifications, and security policies, to validate their cybersecurity and operational resilience postures. - Gap Analysis & Remediation: Identify control gaps in vendor environments. Collaborate directly with vendors to agree on appropriate remediation actions and track them to completion. - Workflow & SLA Management: Manage an active pipeline of vendor assessments, ensuring that reviews are completed efficiently, accurately, and within agreed-upon service level expectations. - Stakeholder Collaboration: Act as a reliable point of contact for internal business owners and Procurement, guiding them through the TPRM process and escalating complex risks to internal Subject Matter Experts (SMEs) or senior team members when necessary. - Process Improvement & AI Integration: Be actively involved in the wider TPRM team's strategic initiatives, supporting efforts to leverage AI and automation tools, execute system migrations, and maintain data hygiene without the expectation to lead these projects independently. - Ad Hoc Initiatives: Participate in agile, ad hoc risk management projects as they arise, adapting quickly to business needs and delivering prompt, high-quality results. ABOUT YOU - Experience: 3+ years of proven experience in Third-Party Risk Management, IT Risk, IT Audit, or a closely related Information Security Governance role. - Framework Knowledge: Knowledge of global security and risk frameworks, including ISO standards and SOC reporting, alongside a foundation in Third-Party Risk Management (TPRM) methodologies, cybersecurity principles, and data privacy regulations. - Accountability & Time Management: Highly organized with a strong sense of ownership. You effectively manage concurrent workloads, organize your time seamlessly, and consistently deliver prompt results. - Team Collaboration: A proactive self-starter who excels at working alongside peers. You will actively collaborate, share knowledge, and support broader team objectives. - Communication: Excellent written and verbal communication skills. You excel at taking complex technical or compliance concepts and explaining them in plain, actionable language for business stakeholders. - Problem Solver: Highly analytical with a track record of supporting process standardization and adapting to evolving regulatory landscapes. - AI & Technical Skills: Experience with, or a strong aptitude for, utilizing Artificial Intelligence (AI) and automation to optimize risk assessment workflows, streamline data analysis, and scale TPRM operations. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Twilio12 ч назад

Phone Numbers Operations Specialist 2

Location: Remote - India Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Phone Operations Specialist L2 About the job Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure short codes and Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist II role is the second tier on the Level 2 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. Responsibilities In this role, you’ll: Provide support to Twilio customers inquiries received by email to ensure customers have an excellent experience with Twilio. Assess the nature of product or service issues and resolve basic-to-intermediate level problems.Effectively respond to intermediate-to-advanced questions from customers (external and internal) in core areas and basic questions across multiple areas. Log customer interactions and tag/categorize issues accordingly, Learn new processes across a variety of subject areas and ensure our operations are running smoothly. Respond to and action incoming carrier partner notifications. Quickly and confidently manage complex issues in a timely manner for customers and internal teams with transparency with all the respect. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Willingness to work flexibly in rotational schedules. You have 4-6 years of experience working with global customers in the operations in the customers facing teams, preferably within an eCommerce or Telecommunications organization. You have basic technical skills including basic SQL and an understanding of APIs and data analytics. You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data. You are detail-oriented with great organizational skills and comfortable with ambiguity. You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner. You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust. You have good time management and organizational skills and are comfortable working under pressure. Desired: Hands-on experience in SQL, Looker, Tableau or similar data extraction and data visualization tools. Experience & understanding APIs and related technologies. Background in telecommunications is desired. Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio12 ч назад

Onboarding Operations Specialist 1

Location: Remote - India Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Onboarding Operations Specialist (L1). About the job Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist is the first tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. Responsibilities In this role, you’ll: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. Assess the nature of product or service issues and resolve basic-to-intermediate level problems. Log customer interactions and tag/categorize issues accordingly. Learn new processes across a variety of subject areas and ensure our operations are running smoothly. Respond to and action incoming carrier partner notifications. Quickly and confidently triage complex issues to the Level 2 team. Effectively respond to advanced questions from customers (external and internal) in core area and intermediate questions across multiple areas. Work independently to troubleshoot/determine resolution for issues across the entirety of your team's domain. Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems. Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly. Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes. Experience Required: 1 - 3 Yrs*( depending on candidature) Strong technical background need not apply Previous experience into Advanced Email writing, handling international escalations(voice, chat and email) International stakeholder handling Monitoring tasks and queues, ensuring SLAs aren’t breached for self and the team Interaction with the technical team frequently to understand the core nature of the process and implement process improvements as in when demanded Previous experience into doing root cause analysis Ready to take up additional tasks depending on requirements You’re empathetic and customer centric to the core. You’re a clear verbal and written communicator. You’re introspective and committed to continuous self-improvement. You’re capable of learning quickly and mastering complicated systems. You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. You’re able to complete tasks in core areas within SLAs Desired: Running SQL queries , having knowledge of Zendesk, JIRA would be an added advantage Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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