Account Manager, SMB

Location: New York City, NY, US Workplace: Hybrid Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance. We’re looking for a commercially driven Account Manager to manage and grow a portfolio of SMB customers. You’ll build strong client relationships, understand their business needs, and help them get the most value from our platform while driving renewals, upsell opportunities, and long-term retention. This is a hands-on role where you’ll take ownership of your accounts, identify opportunities for growth, and work closely with internal teams to improve the customer experience. We’re looking for someone proactive, commercially minded, and comfortable working in a fast-paced SaaS environment. Base salary: $80,000–$90,000 Commission: Uncapped commission on top of base Work arrangement: Hybrid, 2–3 days per week in our New York City office What you will do: - Manage business and grow Net Revenue Retention (NRR) by managing renewals and upsells. - Have c-level discussions with customers and work on strategizing their use cases with our platform. - Create, manage, and implement Quarterly Business Reviews. - Proactively understand the clients’ business to provide competitive insights and trends. - Collaborate with global product, engineering and other technical teams to improve our product offerings. - Follow industry trends and interpret these into day-to-day business impact. - Understand the product development cycle, being able to communicate between product teams and customers effectively to - manage expectations on feature requests and releases. - Identify product penetration, renewal, and upsell opportunities within the managed customer base. Experience and skills that you can bring: - Experience in SaaS sales as an Account Executive or Account Manager. - Strong understanding of the SaaS industry and digital ecosystem. - Ability to identify product penetration, renewal, and upsell opportunities within the managed customer base. - Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical. - Self-starting attitude and entrepreneurial spirit highly encouraged! - An eye for detail following the industry trends and interpreting these into day-to-day business impact. - Enjoy working in small, fast-paced teams where you can take initiative and accountability and generate - results every day. Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying. To all recruitment agencies: Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.