Location: Tbilisi, Georgia
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you an experienced customer experience professional with leadership skills and a strong passion for being strategic and using insights to deliver exceptional service?
Does leading support within one of Europe’s fastest-growing tech companies sound like your next adventure? If the answers to the questions are "yes" then keep reading!
Wolt is a Finnish technology company and we're best known for our delivery platform. On our mobile apps or website, customers can order their favorite meals from our restaurant partners. We launched in Georgia in April 2018 and have since then started conquering the food delivery scene in Tbilisi, Batumi, Rustavi and Kutaisi and other cities in Georgia.
As our team is growing, we're looking for a Support Manager to join our Shared Service Center team in Georgia! In our Support team there is no typical day. To be successful in this role you will need to be independent, customer-oriented, and have excellent interpersonal and relationship-building skills to provide best support to our Customers, Restaurants and Courier Partners. We are looking for someone who takes ownership beyond the obvious and who can take that extra step to support the team.
As our Support Manager you will lead our Shared Service Center team and inspire the high-quality standard of service that we provide to our customers and partners. With their excellent management skills, our Support Managers ensure that our Support Leads are running the operations between customers, restaurant partners and courier partners smoothly.
What you’ll be doing
Work together with the Head of Support and take full ownership of the experience and satisfaction of the customers and partners
Contribute to strategic initiatives and their execution in order to constantly improve the service proposition
Guide and coach the team in order to improve the associate’s performance, personal development and happiness
Implement new work procedures and features and encourage feedback around these
Analyze and optimize customer and partner touchpoints and look for patterns in incoming requests and workforce management to then put them into actions and improvements.
Together with the Content, Training and Quality team, develop the quality and content processes within the Support operations in line with the training operations
Collaborate closely with other teams to meet the needs of the customers and improve overall level of service.
Lead by example and show what customer-obsessed means: At Wolt, the Support Team knows that customer interactions serve a larger purpose than simply fixing problems. The Support Manager will lead by example and raise the bar for the way support is provided at Wolt.
Our humble expectations
You can formulate yourself very well, both verbally as well as in written form in English and Georgian.
You are customer obsessed and have experience in Customer Support or Customer Service.
You have 3-5 years of experience in leading a team, preferably leading a leadership team or other more senior team
You enjoy working together and leading a growing team, and making sure your colleagues always understand the purpose of what they do and what defines a great performance.
Multitasking is your strong suit and you’re prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritise.
You are able to translate data into actions and make the rest of the core team understand how Customer Support is progressing, so you need to have good Excel skills.
You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
You have strong presentational skills and proficiency in Office tools
Any trainings or experience in people or project management are an advantage
A degree in Business Administration is a strong plus!
Next steps
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: San Francisco, CA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role
We're standing up a dedicated executive support function within IT, and we're hiring the IT Support Engineer who will build it. IT Support is the front door for every employee technology need at Anthropic, and this role creates its most visible lane: white-glove support for our executives, their administrative business partners (ABPs), and our board.
You'll define what that service looks like: the support model for execs, board, and ABPs, the runbooks behind it, the intake and escalation paths, and the trusted relationships with ABPs and exec staff that make it work. You'll set the bar for discretion and polish as you go. You'll also be the person our leadership reaches when technology gets in the way. The requests that land in this lane range from routine to highly sensitive, and many arrive urgent: an executive locked out minutes before a meeting, an AV issue in a room full of leadership, a board member who needs setup handled quietly and correctly the first time. You own the request end to end and pull in specialist functions or IT Engineering pods as needed.
Responsibilities
Stand up the executive support intake channels and run it: monitor, respond, and follow through on every request from executives, ABPs, and board members
Define the white-glove service model for discretion-sensitive asks and deliver to it, holding confidentiality under pressure
Design the board-meeting AV support playbook with the AV pod, and provide AV support for executive rooms and board meetings, from setup and pre-checks through live triage
Create exec-support runbooks and SLAs that keep the service consistent as it grows
Build trusted relationships with ABPs and executive staff, and establish clear intake paths so leadership knows exactly where to go
Handle ABP escalations and exec-urgent issues calmly, and route into specialist lanes or IT Engineering pods when a request needs them
Establish the board member device, account, and access setup process with our Onboarding lane
Work the shared ticket queue with the SF Core team: walk-ups, desk-side help, hardware swaps, it-assist overflow, and AV T1 triage
Participate in the Core on-call rotation and contribute to the knowledge base and runbooks
Maintain a regular on-site presence in San Francisco
You may be a good fit if you have
7+ years of experience in IT support and 3+ years in executive support
Experience standing up a service or program from scratch, such as an executive support desk, a VIP support function, or a white-glove service
Experience supporting executives, their assistants, or a board to a white-glove standard
A track record of handling sensitive requests with discretion, and the judgment to know what stays confidential without being told
Strong hands-on IT support fundamentals: macOS-primary fleets, identity and access, SaaS troubleshooting, hardware lifecycle
AV fluency for executive rooms and board meetings: you can set up, verify, and fix a room under time pressure
Composure when an urgent escalation lands, and the judgment to know when to pull in help
High polish and low ego: you take pride in service quality and still pick up whatever the team needs, including the ordinary queue work
A security-first mindset and excellent judgment about when user experience yields to security requirements
Comfort with ambiguity: you can make progress before the process exists, and you enjoy shaping how things should work
The instinct to write things down: runbooks, KB articles, and status updates that keep people informed
Nice to have
Experience supporting a C-suite or board of directors at a company with significant security or compliance requirements
AV depth beyond first response, such as broadcast, live events, or room design input
Experience building runbooks, self-service content, or support automation
Experience supporting AI/ML research environments or highly technical user bases
Deadline to apply: None. Applications will be received on a rolling basis.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$180,000
—
$265,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Remote (Canada)
Workplace: Remote
BUILD SOMETHING PEOPLE LOVE
Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $169 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.
We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers.
ABOUT THE OBSERVABILITY PLATFORM TEAM
The Observability Platform team exists to make production legible to every engineer and AI agent at Wealthsimple, on their first day and every day after. Every request, job, and user action produces a signal, and our job is to turn that signal into a fast, high-cardinality data asset that anyone can question. A business stakeholder investigating a drop in conversions, a service owner tracing a slow endpoint, an engineer validating a release, and an AI agent confirming its own change should all reach for the same data and get an answer in seconds.
We treat the platform as a product, and the engineers, service owners, and business stakeholders who depend on it as our partners. Our mission is to build the wide-event data model, the query foundation, and the golden paths that connect people to production data. We instrument on open standards such as OpenTelemetry so switching costs are a configuration change rather than a rewrite, and we optimize for the questions people did not anticipate rather than for pre-built dashboards.
As the founding Software Development Manager for this team, you will hire and lead the engineers who build this foundation, and set the technical vision that shapes how Wealthsimple understands its systems for years to come.
IN THIS ROLE YOU'LL HAVE THE OPPORTUNITY TO:
- Build the wide-event data model at the heart of the platform. Lead an events-first foundation on open standards such as OpenTelemetry, including the schema, SDKs, libraries, and instrumentation defaults that make rich, consistent, high-cardinality telemetry the path of least resistance for every team.
- Build the query foundation that connects people to production data, and make it legible to AI agents. Design the columnar or streaming backends, the tagging and context-propagation standards, and the access patterns, including protocols such as MCP, that let a business stakeholder, a service owner, an engineer, or an AI agent ask an unanticipated question and get a fast answer.
- Connect production data to business impact. Tie telemetry to client experience and business outcomes through SLOs and user flows, so teams see a problem in the numbers that matter before clients feel it. This is detection framed as a data question, not a wall of machine-state alerts.
- Define what observability means at Wealthsimple, set a multi-year roadmap, and align engineering and leadership behind it.
- Own the tool and vendor strategy across the observability stack, including how we get the most from Datadog while reducing lock-in and managing cost.
- Prove value on pilots. Start with one or two teams to validate the approach before scaling it across the organization.
- Hire and lead the team, and own career development, performance management, coaching, and a culture of technical excellence.
- Stay hands-on, and move fast with AI coding tools such as Claude Code fluently to prototype, unblock the team, and raise its bar for building with AI.
WHAT YOU'LL BRING:
- 7+ years in software engineering, with a software development background. You build platforms as software, with the testing, design, and engineering rigor that implies.
- Direct, hands-on experience treating telemetry as a data problem. You have designed wide structured events, managed high cardinality, and worked with columnar or streaming backends, sampling, tagging, and context propagation. This is the core of the role.
- Direct experience building an observability, telemetry, or production-data platform before, so you are not learning the problem space on the job. You do not need to have built a commercial product such as Datadog or Honeycomb, but you have built the equivalent inside an engineering organization.
- A track record of building SDKs and shared platforms in a platform, data, or foundations team. You have shipped the libraries, paved roads, and defaults that other engineers build on, and you treat those engineers as partners.
- Fluency with OpenTelemetry or an equivalent, and with SLI and SLO design that ties signals to client experience and business outcomes.
- 3+ years of engineering management experience, developing engineers and delivering complex initiatives through both growth and change.
- The ability to set a vision, sequence the work, and move engineering and leadership toward it.
- Strong people leadership and cross-boundary influence. You grow careers, give clear feedback, build inclusive teams, and build trust with peer managers, senior leadership, service owners, and business stakeholders.
NICE TO HAVE:
- Experience with columnar stores such as ClickHouse, streaming systems such as Kafka, or query engines built for high-cardinality analytics.
- Experience building observability for LLM and agent-based workloads.
- Familiarity with self-serve data access, semantic layers, or data cataloging that helps non-experts find and query the right signal.
- Experience in a regulated or fintech environment.
WHY WEALTHSIMPLE?
🌸 Top-tier health benefits and life insurance
📈 Long-term group savings with employer match, through Wealthsimple for Business
🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year*
✈️ 90 days away: work outside Canada for up to 90 days per year*
👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.
*Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles.
ICYMI
Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.
Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.
AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.
Location: Nicosia, Cyprus
Workplace: remote
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Audit Supervisor to join one of our
clients
' teams in Nicosia, Cyprus. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
DUTIES AND RESPONSIBILITIES
• Responsible for managing a portfolio of audit clients
• Planning, execution and completion of statutory audit engagements
• Preparation of audit working papers and audit files in accordance with ISAs
• Performing audit testing, substantive procedures, analytical reviews and risk assessments
• Review of trial balances, ledgers, financial statements and supporting documentation
• Identification of audit, accounting and internal control issues
• Direct communication with clients and maintaining a good relationship
• Supervision and guidance of junior team members
• Coordination with the accounting and reporting teams where required
• Ensuring that audit engagements are completed efficiently and within deadlines
• Delivering high-quality services to clients
• Any ad-hoc tasks that may be requested
QUALIFICATIONS AND REQUIREMENTS
• Qualified or partly qualified accountant/auditor, ACA/ACCA/CPA
• Minimum
3–5 years
of relevant audit experience
• University degree in Finance, Accounting, Business Administration, Economics or other related field
• Strong knowledge of International Standards on Auditing
• Strong knowledge of
IFRSs
• Good knowledge of Cyprus statutory audit requirements
• Excellent knowledge of the
Greek and English l
anguages, both written and spoken
• IT literacy with sound knowledge of Excel/Word and audit/accounting software
• Ability to prepare audit files with limited supervision
• Strong problem-solving and critical thinking
• Attention to detail and delivery of quality services
• Experienced in working under pressure with established deadlines
• Strong communication skills, both written and verbal
• Professionalism, work ethic, self-motivation and team spirit
• Positive can-do attitude and highly committed personality
BENEFITS
• Attractive remuneration package, including 13th salary
• “Dress for Your Day” scheme
• Flexible working hours
• Free parking
• Pension fund
• Work from home scheme
• 22 days annual leave
• Afternoon off on Fridays
• Excellent opportunities for career development and advancement
• ACCA/ACA Approved Training Scheme
Location: Berat, Albania
Workplace: on-site
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.
We are currently looking for a highly proactive and detail-oriented
Senior Project Manager
to join one of our
clients' teams
. If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.
Key Responsibilities
Ensure that project is delivered within scope, by carefully managing scope changes
Ensure project is delivered on time and within budget, by carefully managing project schedule and costs
Work towards meeting defined Customer Satisfaction criteria to ensure a high customer satisfaction score at the end of the project, therefore positively contributing to Facilization’s Customer NPS.
Ensure project deliverables meet the set qualitative criteria
In collaboration with Team Leaders, maximize efficiency on resource utilization to positively contribute on Productivity/Profit per Employee (PPE) ratio
Bachelor’s Degree in a relevant field (e.g. Computer Science, Business Administration, Finance) or equivalent experience
PMP or other project management certifications are a plus
Proven experience in project management
Experience with project management tools
Background in financial or banking sector is an advantage
Location: Bucharest, Romania; Cluj-Napoca, Romania; Bucuresti, Romania
Workplace: remote
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a
Cyber Security Analyst
to join one of our
clients
' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
We are seeking an enthusiastic and motivated individual to provide Managed Cyber Security Services to our valued customers. As a key member of the Optimization Engineering & Analytics team, you will be part of an integral and group that is dedicated to protecting system resources from cyber-attacks and other online threats that could have devastating consequences for millions of end users.
Successful candidates will demonstrate foundational Network Security and System Administration with advanced understanding across Endpoint Protection, Threat and Vulnerability Management, Security Automation, and Security Analysis.
KEY RESPONSIBILITIES:
• Provide client-facing support of our managed security services, including adherence and development of processes and operational frameworks.
• Ability to work assigned shift, covering alternate shifts as needed.
• Analyze, escalate, and assist in the remediation of critical information security incidents.
• Assist with the integration, deployment, on-boarding and management of endpoint defense and attack surface managed customers.
• Perform real-time alert monitoring and analyze security event data from network and endpoint environments, peer analysts, customer platforms, and other data sources.
• Provide Incident Response (IR) support and assist customers remediation guidance.
• Review procedures relating to Cyber threat intelligence, monitoring, incident response, attack surface reduction, and design automated actions to accelerate the triage, validation, eradication, and remediation of security incidents.
• Leverage expertise in leading security operations tools and industry standard scripting languages to effectively write playbooks in security orchestration, automation, and response.
• Collaborate with team members to create, maintain, and manage a library of automated playbooks for common information security threats and customize these plans for client specific environments.
• Actively identify areas of improvement within the processes of the Security Operations Center and Cyber Incident Response with the goal of decreasing response times, increasing effectiveness, eliminating waste, and streamlining security operations.
• Integrate new security platform functionality with existing systems and automated processes as threats and controls evolve.
• Create well documented and clearly articulated code/ scripts, process, and service documentation.
• Perform health checks and optimization activities on client security technologies or systems.
• Determine information security risk and facilitate remediation actions of identified vulnerabilities and security risk across the enterprise.
• Other, as needed.
MINIMUM QUALIFICATIONS
• 4+ years of IT experience.
• 3+ years of Cyber Security experience.
• Advanced operating systems experience, in 2 or more of the following, Microsoft, MacOS, Linux.
• General network security and troubleshooting knowledge.
• Foundational scripting knowledge preferred in any of the following: PowerShell, Python, Bash.
• In-depth knowledge of TCP/IP, UDP, DNS, FTP, SSH, SSL/TLS, and HTTP Protocols, network analysis, and network/security applications.
• Good knowledge of common malware threats and attack methodologies.
• Passionate about emerging threats and security tools/technologies.
• Malware and Threat analysis.
• Incident Management.
• Able to work under general to minimal supervision.
PREFERRED QUALIFICATIONS
• 3+ years of experience with endpoint security tools (Trellix ePO, Trellix ENS, Trellix EDR, Trellix HX, CrowdStrike, Microsoft Defender, Microsoft ATP, SentinelOne).
• 3+ years managing security endpoints.
• 3+ years of experience with SIEM management and tuning in one or more of the following: LogScale formerly Humio, Splunk, Trellix Helix, Trellix ESM, Azure Sentinel, Elastic SIEM, Chronical, or Devo.
• Experience with Windows patch management tools (Automox, SCCM, SolarWinds, GFI Languard, etc.) a plus.
• Experience creating detection rules in a one ore more SIEM technologies
• Certifications a plus: CEH, CRISC, CISA, CGEIT, CISSP, CIPP, GMON, GHIA, GCIH.
• Bachelor’s Degree (Math, CS, and Engineering), preferred.
• Excellent knowledge of security methodologies, processes (i.e., Cyber Kill Chain/Diamond Models, and the MITRE ATT&CK framework).
Benefits package:
20 days of vacation
5 days of employer-paid sick leave (there are additional sick leave benefits beyond that are paid for by the National Health Insurance House)
17 national holidays
employees receive $400/month RON teleworking allowance
Public healthcare, public pension, unemployment
In addition to the statutory public healthcare, we provide Allianz medical upgrade for the employee-only
Contract type and contract duration - will be an EOR (Employee of Record) of Deel.
Location: Philippines
Workplace: fully
About The Role:
At Paysend, we're building the future of global payments - making money movement simple, fast, and accessible for everyone. As an Application Support Analyst, you'll play a critical role in delivering on that promise by ensuring our platforms run reliably and our customers can send and receive money without interruption.
The Application Support Analyst owns the health of our transaction ecosystem end to end: investigating individual transactions and broader flow anomalies, detecting issues before they escalate,
supporting release deployments and post-release system verification, and driving incidents to resolution across both our B2C and Enterprise product lines.
You'll work with large volumes of real-time payment data, using tools like Oracle SQL, Postman, OpenSearch, and Grafana to trace transactions, diagnose root causes, and keep critical payment services running smoothly.
This role is ideal for someone who enjoys solving complex problems, thrives in a fast-paced environment, and wants to make a tangible impact on the experience of millions of customers around the world.
What You'll Do (Responsibilities):
Transaction Administration:
Analyze, track, and manage end-to-end payment transaction flows using Oracle SQL, Postman, and OpenSearch.
System & Performance Monitoring:
Maintain business-critical payment services, track SLA windows, and actively monitor system health using Grafana and related tools.
Incident Management & Resolution:
Conduct incident response efforts, including root-cause investigations, documentation of incident reports, and coordination of cross-functional teams to resolution.
Stuck & Flagged Transaction Handling:
Resolve transactions flagged for manual parsing and investigate payouts or funding stuck in pending status (>3 days), updating statuses or escalating as needed.
Partner & Bank Communication:
Serve as a point of contact for partners and banks to resolve processing issues, file-loading discrepancies, and data reporting corrections.
SAR & PDP Reconciliation:
Troubleshoot SAR reconciliation issues, including unmatched transactions, missing/duplicate report data, and platform data mismatches.
Releases & Deployment:
Coordinate, execute, and roll back service releases, verifying post-release system health and performance graphs.
What You Bring to the Team:
Problem-solving mindset
with the drive to investigate novel issues and determine solution steps independently
Technical Troubleshooting:
Practical experience using SQL for data querying, alongside Postman to read API documentation and debug partner integrations.
Monitoring & Operations:
Basic Linux, network, or cloud administration experience.
Incident & Escalation Management:
Ability to manage concurrent, time-sensitive incidents under strict SLA windows, moving from root-cause analysis to final resolution.
Cross-Functional Collaboration:
Experience interfacing with external entities (banks, PSPs, processors) and internal stakeholders (Engineering, Settlement, Customer Support).
Programming Literacy:
Basic skills in any programming language to read code, run scripts, or inspect data payloads.
Communication Skills:
Advanced written and verbal English skills for managing communications with internal teams and external financial partners.
Nice To Have
Experience working directly with OpenSearch for log and transaction analysis.
Hands-on experience with team collaboration tools (Slack, Google Workspace, Jira, Confluence).
Domain knowledge in financial workflows, payment lifecycles, and core fintech terminology.
Bachelor's degree in Computer Science, Information Systems, or a related operational field.
Why Join Paysend?
Make a Global Impact:
Join a company that is transforming how people and businesses move money around the world. Your work will contribute to products and services that help millions of customers stay connected globally.
Own Meaningful Outcomes:
We empower our people to take ownership, make decisions, and drive real impact. You'll have the opportunity to shape solutions, challenge the status quo, and see the results of your work firsthand.
Grow with Us:
As a fast-growing global fintech, we offer opportunities to learn, develop new skills, take on new challenges, and advance your career across functions and geographies.
Collaborate with Exceptional People:
Work alongside talented colleagues from diverse backgrounds and disciplines who are united by a shared ambition to build, innovate, and deliver great outcomes for our customers.
Move Fast and Make Things Happen:
We value action, curiosity, and continuous improvement. You'll be part of a culture that encourages experimentation, embraces change, and focuses on delivering meaningful results.
Be Part of Our Journey:
We're building the future of the global money movement. Join us at an exciting stage of growth where your ideas, expertise, and contributions can help shape what's next.
Location: San Francisco, CA • New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
The Strategic Finance team is focused on solving some of Figma's most pressing business issues. The team is responsible for owning the company's budget, driving annual and quarterly planning processes, allocating and deploying the company's resources efficiently, performing financial analyses, and partnering with teams across the company.
This role requires someone who can own and evolve the finance systems backbone at Figma and drive outsized impact as we scale toward more automated, intelligent, and AI-enabled planning. We're looking for someone who is highly analytical and strategic, a great communicator, approaches problems in a structured manner, and is comfortable with ambiguity. You'll get substantial visibility, focus on the highest-priority business issues, and be plugged into every facet of the business.
This is a full-time role that can be held from one of our US hubs (SF / NY) or remotely in the United States.
What you’ll do at Figma:
Drive the execution of transformational projects by applying their finance and systems expertise, collaborating with partners across the organization, and defining business processes that improve automation, standardization, and simplicity
Influence Figma Finance's AI adoption strategy, defining how AI can be embedded into systems and workflows as infrastructure to drive analysis, reporting, and forecast decisions and execute on adoption alongside the team
Serve as the functional and technical owner of the financial planning platform (Pigment), leading development, enhancement, training, enablement, maintenance, and administration
Own the systems roadmap end-to-end, including prioritization, resource deployment, UAT, and governance
Design and evolve a best-in-class systems architecture, optimizing data flows, integrations, and tooling with influence extending beyond Pigment and Finance data to the broader company data ecosystem
Establish strong cross-functional partnerships with Strategic Finance Data Science, Data Engineering, Accounting, and Operations to influence data architecture, design integrations and optimize business processes & sophisticated forecasting in Pigment and Agentic tooling
Develop dashboards and data visualizations to surface key KPIs and business insights
Drive best practices across systems controls, data governance, and change management frameworks
We'd love to hear from you if you have:
5+ years of experience in Finance Systems, roadmap execution or a related function
Strong technical skills with system design & implementation, AI automation, data architecture, integrations
Working knowledge of financial processes including O2C, P2P, FP&A, Accounting Ops, and close cycles
Strong project management instincts, with ability to run multiple workstreams simultaneously
Clear, structured communicator across technical and non-technical audiences
While not required, it’s an added plus if you also have:
Proficiency with SQL, Python
Data science background
Experience managing consultants or external resources
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$169,000
—
$245,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
About the company Join FxPro: a leading international fintech company with offices in Limassol, London, Nassau, and Dubai. The company has over 600 employees from 40 nationalities.
Role overview: As a Card Operations Specialist, you will support day-to-day operations of card issuing and processing, ensuring smooth transaction handling, timely issue resolution, and operational and reporting support. You will work closely with processors, card schemes, and internal stakeholders to keep card operations efficient and contribute to process improvement.
Responsibilities:
— Support day-to-day card operations, ensuring smooth processing of card-related activities
— Monitor card transactions and operational queues, identify and resolve issues timely
— Assist with card issuance, activation, replacement, blocking, and maintenance
— Investigate transaction issues and coordinate resolution with internal teams and external partners
— Work closely with processors, card schemes, and third-party providers to resolve incidents
— Support fraud investigations and operational requests related to card transactions
— Maintain accurate operational records and documentation
— Assist in preparing operational reports and performance metrics
— Participate in testing new card features and operational processes
— Contribute to continuous improvement of card operations procedures
— Provide operational support and knowledge to Customer Support teams
— Monitor and analyze product and operational KPIs, use data to identify improvement opportunities and support product decisions
— Prepare regular management reports, executive presentations, and business cases for senior leadership and key stakeholders
Requirements:
— Bachelor's degree in Finance, Business Administration, Engineering, or related field
— 1–2 years experience in banking, fintech, payments, or card operations
— Basic understanding of payment cards and card transaction processing
— Familiarity with Visa, Mastercard, or other payment networks
— Strong attention to detail and analytical thinking
— Good problem-solving skills
— Ability to prioritize tasks and work in a fast-paced environment
— Good written and verbal communication skills in English
— Team player with proactive attitude
Nice to have:
— Experience with card management systems or payment processing platforms
— Understanding of authorization, clearing, settlement, and chargeback processes
— Experience with card fraud monitoring
— Experience supporting payment operations in bank or fintech
— Knowledge of mobile wallets (Apple Pay, Google Pay)
— Basic understanding of card scheme rules and operational procedures
— Certification related to card payments or banking operations
— Experience using AI-powered tools (e.g. ChatGPT, Copilot) to improve productivity, research, documentation, business analysis, and daily work
— Strong analytical mindset with ability to translate data into actionable insights and management recommendations
— Excellent presentation and communication skills, experience preparing high-quality reports and executive presentations
Our benefits:
— Competitive compensation package
— Medical insurance
— Provident fund
— In-house gym with personal trainer
— Free daily lunch catering, snacks, and beverages
— Company discount card for various products and services
— 21 days annual leave and 10 days sick leave annually
— Shuttle bus service from Limassol
Location: Nicosia
Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
With flexible, distributed-first ways of working, you'll have the support to do your best work, wherever you are. As the
Lead Identity & Access Management Specialist
you will be the primary architect and team leader driving our cloud application security posture. Your mission is to balance business agility with absolute data protection across our sprawling SaaS ecosystem (including M365, Slack, Salesforce, etc).
In this role, you will bridge the gap between user enablement and risk management by owning Identity and Access Management (IAM), deploying SaaS Security Posture Management (SSPM) tools to prevent configuration drift, and governing the entire lifecycle of our business applications. Crucially, you will lead, mentor, and scale a high-performing team of IT engineers with a strong security mindset, fostering a collaborative culture rooted in automation and proactive risk reduction.
Your Impact:
By building and automating robust Identity pipelines:
You will design, configure, and maintain our Identity Providers (IdP) using SAML 2.0, OIDC, and OAuth 2.0. You will leverage SCIM to automate provisioning and ensure immediate, airtight offboarding to prevent orphan accounts.
By hardening our SaaS posture against configuration drift:
You will deploy and manage SaaS Security Posture Management (SSPM) tools. You will establish and enforce security baselines (such as CIS benchmarks) across our key tools, catching unauthorized administrative changes in real time.
By governing the security of third-party integrations:
You will audit, restrict, and manage OAuth permissions granted to third-party add-ons and AI extensions, ensuring our enterprise data remains inside approved boundaries.
By mitigating Shadow IT and assessing third-party risk (TPRM):
You will analyze CASB, proxy, and endpoint logs to discover unauthorized SaaS usage. You will partner with Procurement to assess the security profiles of new software vendors by auditing SOC 2 reports, ISO certifications, and CAIQ sheets.
By championing technical leadership and team growth
: You will build, mentor, and guide a dedicated team of IT professionals. By establishing engineering best practices, leading agile workflows, and promoting continuous learning, you will multiply your impact across the entire organization and cultivate the next generation of cloud security talent.
Your Qualifications:
Experience: 5+ years of dedicated experience in Cloud Security, IAM Administration, or IT Security Operations, including 1-2 years of experience leading, mentoring, or acting as a technical coordinator for other engineers.
Technical Skills:
Deep expertise in identity protocols: SAML 2.0, OIDC, OAuth 2.0, and SCIM.
Hands-on administration experience with modern IdPs (Okta or Microsoft Entra ID / Azure AD).
Scripting capabilities in Python, PowerShell, or Bash to automate security workflows and interact with SaaS APIs.
Soft Skills: Exceptional collaboration and communication skills to explain complex security practices to non-technical stakeholders, combined with a pragmatic, problem-solving mindset and proven leadership capabilities to unblock and motivate team members.
Standout Qualities:
You hold an industry-recognized Cloud Security certification like CCSP or CCSK (Cloud Security Alliance).
You hold a specialized identity certification like Microsoft SC-300 or an Okta Certified Professional/Administrator credential.
You have direct experience deploying and running enterprise-grade SSPM or DSPM solutions (e.g., Wiz, AppOmni, Reco, or Defender for Cloud Apps).
Leadership Excellence: You have a proven track record of designing technical roadmaps, translating business objectives into actionable engineering sprints, and successfully leading a small-to-midsize IT or Security team through complex migrations or infrastructure overhauls.
Team Dynamics:
Reporting: You will report directly to IT Ops Lead, joining a team that values proactive protection and automated operations.
The Neighborhood: You will collaborate daily with IT Operations, HR Ops (for automated onboarding/offboarding workflows), Security, Procurement (for vendor assessments), and departmental leads across the company.
Our Work Style: We operate in a highly flexible, remote-friendly, and data-driven environment. We live in Wrike for project management, utilize Okta / Entra ID, and scripting (Python, PowerShell) for API-driven automation.
Our Philosophy: We follow a Zero Trust security approach. We believe in securing through smart automation and user education rather than simply "blocking" productivity tools.
Benefits & Perks:
25 calendar days of paid vacation
Sick Leave Compensation (5 Paid Uncertified Sick Days)
Parental Leave: 18 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Medical Insurance (Employees + Dependents)
Hybrid Working Model
School Allowance (Up to €600/month for school aged kids)
Simcard w/ Unlimited Internet Access for active employees
Office Lunch Allowance (via Wolt) on Wednesdays / Thursday
Your recruitment buddy will be
Alexandra Vorobyova
, Lead Recruiter.
#LI-AV1
Who Is Wrike and Our Culture
We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.
While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.
Our persona
💡 Smart:
We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.
💚 Dedicated:
We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!
🤗 Approachable:
We're friendly, easy to get along with, considerate, and helpful.
Our culture and Values
🤩 Customer-Focused
We care about our customers.
We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together,
each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation.
It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization,
by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
Check out our
LinkedIn Life Page
,
Company culture page
,
Instagram
,
Wrike Engineering Team
,
Medium
,
Meetup.com
,
Youtube
for a feel for what life is like at Wrike.
Location: Baku
Workplace: remote
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Qualifications & Skills:
4 to 7 years of experience as a DevOps/SRE/Platform engineer
Extensive experience with Linux
Extensive experience with container orchestration using Kubernetes
Experience with Self-hosted Kubernetes clusters administration
GCP or AWS cloud experience
Experience with Infrastructure-as-Code tooling
Experience with Python / Bash scripting
Experience with observability tools
Experience with CI/CD
Excellent interpersonal communication skills
Strong communication skills
Strong analytical and problem-solving skills
Responsibilities
Manage Kubernetes clusters (self-hosted or cloud-based)
Implement and maintenance infrastructure in the cloud
Managing Linux servers, web servers and application servers
Configuration management (puppet, ansible)
Manage Infrastructure as a code (terraform/terragrunt)
Troubleshooting
Nice to Have:
IT professional certifications are not required, but it will be a plus
Kubernetes (CKA, CKS)
Google Cloud Platform or AWS
HashiCorp (Terraform Associate, Vault Associate)
Linux (LFCS, LFCE, RHCSA, RHCE)
Puppet or Ansible certifications
Benefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Location: Baku
Workplace: remote
ABOUT YOU
The ideal candidate will be responsible for designing, implementing, and managing cutting-edge network and infrastructure solutions, as well as providing support to development teams.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Ensure the smooth operation of the company's geo-distributed infrastructure
Maintenance and configuration of network equipment, bare metal servers, NAS
Maintenance and configuration of virtualization system (VMWare)
Administer multiple Linux servers
Monitor the status of services and prompt resolution of emerging problems
Automate administrative tasks
Participate in the development and improvement of infrastructure
Interact with developers, database administrators, DevOps engineers, architects
Qualifications & Skills
5+ years of experience in a similar position
Excellent knowledge of configuring and operating active network equipment: switches, routers, firewalls
Strong knowledge of network technologies: VLAN, STP, static routing, PBR, OSPF, BGP, ACL, IPSEC, OpenVPN, DNS, DHCP, etc.
Experience with VMWare: vCenter, vSAN, Distributed Switch, HA
Working knowledge of HP/Dell servers and storage systems
Experience in the administration of Debian/Ubuntu family Linux
Experience in the administration of monitoring systems, logging, and collection of metrics
Intermediate or higher level of spoken and technical English
Excellent interpersonal and communication skills
Strong analytical and problem-solving abilities
Ability to collaborate with cross-functional teams
Nice to Have
Knowledge/experience with DevOps practices
Experience with IaC, Ansible/Puppet/Terraform configuration management systems
Experience with Google Cloud Platform or Amazon Web Services
Understanding of information security principles, experience with SOC2/PCI DSS infrastructure
Familiarity with Kanban methodology
A big plus will be the experience of working on large projects with a significant personal contribution
Location: Moscow, Russia; Tallinn, Estonia; Bucharest, Romania; Dubai, United Arab Emirates; Riga, Latvia
We are seeking a
Dell Deployment Consultant (Russian Speaker)
to support the deployment, implementation, and integration of Dell Technologies solutions for enterprise customers. The ideal candidate will work closely with customers, project managers, and technical teams to plan, install, configure, and deploy Dell infrastructure solutions while ensuring successful project delivery and high customer satisfaction.
The role requires fluency in
Russian and English
, strong technical deployment experience, and the ability to manage customer engagements throughout the deployment lifecycle.
Key Responsibilities
Lead the deployment and implementation of
Dell Technologies
solutions for enterprise customers.
Install, configure, and deploy Dell infrastructure products, including servers, storage, virtualization, and related solutions.
Gather customer requirements and translate them into deployment plans.
Perform solution installation, configuration, testing, validation, and go-live activities.
Execute system upgrades, migrations, and deployment activities with minimal business disruption.
Collaborate with project managers, architects, engineers, and support teams throughout the project lifecycle.
Conduct system health checks and deployment verification.
Support hardware and software integration activities.
Perform troubleshooting during deployment and coordinate issue resolution with Dell technical support when required.
Develop implementation documentation, deployment guides, and technical reports.
Deliver knowledge transfer and end-user or administrator training.
Ensure deployments follow Dell best practices and customer requirements.
Provide post-deployment support and transition projects to the support team.
Requirements
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
Fluent Russian and English (spoken and written) is mandatory.
3+ years of experience in deployment, implementation, or professional services.
Hands-on experience with
Dell Technologies
infrastructure solutions.
Experience deploying Dell PowerEdge Servers, Dell PowerStore, PowerMax, PowerScale, Unity XT, or other Dell storage solutions.
Experience with VMware vSphere or Microsoft Hyper-V virtualization platforms.
Knowledge of Windows Server and Linux operating systems.
Understanding of networking concepts including TCP/IP, VLANs, DNS, DHCP, and SAN technologies.
Experience with data migration and infrastructure deployment projects.
Strong troubleshooting and analytical skills.
Excellent customer-facing communication skills.
Preferred Qualifications
Dell Technologies certifications (DCA, DCS, DCE, or equivalent).
Experience with VMware, Microsoft, or Red Hat technologies.
Knowledge of backup and disaster recovery solutions.
Experience with cloud platforms such as Microsoft Azure or AWS.
Familiarity with automation and scripting tools such as PowerShell, Bash, or Python.
ITIL Foundation certification is an advantage.
Soft Skills
Strong customer service orientation.
Excellent communication and presentation skills.
Ability to manage multiple deployment projects simultaneously.
Strong organizational and documentation skills.
Ability to work independently and within international teams.
Willingness to travel if required.
Preferred Experience
Enterprise infrastructure deployment.
Data center implementation and migration projects.
Dell Technologies Professional Services experience.
Multi-country or multinational customer deployments.
Experience working in a consulting or system integrator environment.
Location: Cairo, Egypt; India; Amman, Jordan; Casablanca, Morocco; Beirut, Lebanon
Job Summary
We are looking for a
Data Loss Prevention (DLP) Implementation Consultant
to deploy, configure, and implement an enterprise Data Loss Prevention solution. The consultant will be responsible for installing and activating the DLP platform, configuring security policies, deploying endpoint agents for Windows and macOS devices, and ensuring the solution is operational and aligned with customer security requirements.
Key Responsibilities
Activate and configure DLP software licenses.
Install and deploy the DLP Management Server.
Configure the DLP Server according to best practices.
Design, implement, and fine-tune DLP policies.
Configure policy rules for data protection and compliance.
Deploy DLP endpoint agents on Windows and macOS devices.
Validate agent communication with the DLP server.
Perform system testing and troubleshooting.
Monitor deployment progress and resolve implementation issues.
Collaborate with customer IT and security teams during implementation.
Prepare deployment documentation and configuration guides.
Conduct knowledge transfer sessions for customer administrators.
Support UAT and go-live activities.
Ensure implementation follows vendor and security best practices.
Benefits
Required Qualifications
Bachelor's degree in Computer Science, Information Security, or a related field.
3+ years of experience implementing enterprise DLP solutions.
Experience deploying DLP servers and endpoint agents.
Knowledge of Windows and macOS administration.
Experience creating and managing DLP policies.
Understanding of endpoint security and data protection concepts.
Familiarity with Active Directory and Group Policy.
Strong troubleshooting and analytical skills.
Excellent communication and documentation skills.
Preferred Qualifications
Experience with one or more DLP solutions such as:
Forcepoint DLP
Symantec DLP (Broadcom)
Trellix/McAfee DLP
Microsoft Purview DLP
Digital Guardian
CoSoSys Endpoint Protector
Security certifications such as Security+, CISSP, or vendor-specific certifications.
Experience with SIEM and endpoint security solutions.
Experience with data classification and compliance frameworks (GDPR, ISO 27001, HIPAA, PCI-DSS).
Soft Skills
Customer-facing communication skills.
Strong documentation abilities.
Problem-solving mindset.
Ability to work independently.
Strong organizational skills.
Team collaboration.
Location: Yerevan, Armenia
Company Description
Our client is a global organization operating within the financial services and trading industry, providing individuals with access to a wide range of financial markets, including equities, commodities, and foreign exchange.
With over two decades of experience, the company has built a strong international presence, serving a diverse customer base across multiple regions. It operates through a portfolio of established brands and continues to expand its global footprint.
The organization focuses on delivering user-friendly platforms, efficient services, and reliable support to help clients navigate financial markets. With offices across key international hubs, it offers a dynamic and multicultural working environment with opportunities for professional growth.
About the Role
Our client is seeking a highly organized and detail-oriented
Customer Success Specialist
to support the operational backbone of its Customer Success function. This role is primarily focused on
Workforce Management (WFM)
and
Knowledge Management (Help Centre ownership)
, ensuring customer-facing teams are well-resourced, operationally efficient, and equipped with accurate, scalable content.
The successful candidate will play a key role in optimizing team performance, maintaining high-quality customer-facing resources, and driving operational excellence across the department. The role will also provide occasional support to Sales Enablement initiatives as needed.
Key Responsibilities
1. Workforce Management (Primary Focus)
Own and manage Workforce Management (WFM) processes for Customer Services teams, including:
Forecasting customer demand based on volume, seasonality, and trends.
Capacity planning and resource allocation.
Scheduling and workload distribution.
Monitor real-time performance against SLAs, KPIs, and productivity targets.
Identify operational gaps and recommend process improvements to optimize efficiency and service quality.
Partner with Customer Services leadership on headcount planning and team scaling strategies.
Maintain reporting dashboards and provide regular insights on team performance and resource utilization.
2. Knowledge Management & Help Centre Ownership (Primary Focus)
Own the end-to-end lifecycle of Help Centre content, including:
Content creation, editing, and publishing.
Ensuring all content remains accurate, up to date, and aligned with product updates and customer needs.
Monitor content performance (e.g. deflection rate, article usefulness, search success) and drive continuous optimization initiatives.
Establish and maintain content standards, taxonomy, and governance to ensure consistency and quality.
3. Sales Enablement Support (Secondary Responsibility)
Provide ad hoc support to Sales Enablement initiatives, including:
Creatio support.
Assignment logic administration and optimization.
Skills & Qualifications
3 to 5 years of experience in Customer Success Operations, Support Operations, Workforce Management, or a similar operational role.
Strong hands-on experience with Workforce Management (WFM), forecasting, capacity planning, or operations planning.
Strong analytical mindset with experience using data to drive operational decisions (e.g. Excel, BI tools, dashboards).
Excellent written communication skills with the ability to simplify complex topics into clear, user-friendly content.
Highly organized with exceptional attention to detail and the ability to manage multiple priorities effectively.
What We're Looking For
An operations-focused professional who thrives on structure, data, and process optimization.
Someone with a strong sense of ownership and exceptional attention to detail.
A collaborative team player who can work effectively across multiple functions and stakeholders.
A continuous improvement mindset with a focus on scalability, operational excellence, and efficiency.
Location: Los Angeles, United States
Workplace: onsite
About Xsolla
Xsolla is a global commerce and financial technology company for the video game industry. Headquartered in Los Angeles with offices and operations worldwide, Xsolla provides the tools, infrastructure and capital solutions that help developers and publishers fund, launch, distribute and monetize their games across every market and platform. The company serves thousands of game businesses globally, from independent studios to the largest publishers, and is expanding a dedicated capital markets and investment platform serving the interactive entertainment ecosystem.
The Capital Markets Group
The Capital Markets Group (CMG) sits within Xsolla's Global Strategic Initiatives function and operates as the firm's institutional capital platform. The group originates, structures and executes financing and investment solutions across games and interactive entertainment, and is building a franchise modeled on the leading independent capital markets and special situations advisory platforms.
The group operates multiple investment vehicles spanning debt financing and credit markets, alongside special situations and principal investment strategies serving the interactive entertainment ecosystem. These activities are supported by a proprietary market intelligence system, a global events and convening program, and a governed institutional relationship platform covering LPs, sovereign investors, family offices, banks and intermediaries across the Americas, MENA, APAC and Europe.
CMG operates from hubs in Los Angeles, New York, the Middle East and Singapore. The group is in its foundation stage: hires at every level join a live deal environment with executive sponsorship, meaningful ownership and the mandate to build a durable franchise rather than inherit one.
For more information, visit xsolla.com.
About the Opportunity
Xsolla is seeking an
Analyst, Capital Markets Intelligence and CRM
to operate the information layer that the entire Capital Markets Group runs on: producing the daily market intelligence that directs senior coverage attention, building and maintaining the institutional relationship data that every mandate draws on, tracking the global events landscape that drives origination, and preparing the briefing materials that put senior coverage into every meeting fully prepared.
The corporate title for this seat is Analyst, with no direct reports. The seat offers unusual breadth for the level: direct exposure to fund formation, private placements, and credit and distressed situations across gaming and interactive entertainment, daily interaction with the group's senior leadership, and a defined development path toward coverage or capital formation responsibility.
The Analyst, Capital Markets Intelligence and CRM will be based in Los Angeles, CA, Xsolla's headquarters, in office, and will report to the Vice President, Investor Relations and Capital Formation. Travel is limited to up to 10 percent, primarily for priority industry events. This is a full time position.
How to Apply
Interested candidates should apply via the application button below, together with a resume and a short note on relevant experience. The Xsolla Talent Acquisition team will follow up on qualifying applications.
Role Overview
As Analyst, Capital Markets Intelligence and CRM, you will run the information systems that the entire Capital Markets Group depends on: the daily intelligence product, the institutional relationship database, the events calendar, and the meeting preparation that keeps senior coverage armed for every conversation. The role suits a candidate who wants the analytical rigor of an investment banking seat combined with real ownership of a system they run themselves.
Key Responsibilities
Market Intelligence
Produce the daily digest. Produce the daily capital markets intelligence digests and the Friday weekly rollup, applying the group's prioritization rubric and tiered output formats for individual, team and executive audiences, and operate the reader feedback loop that tunes the product over time.
Monitor global sources. Monitor the defined multilingual source set with translation tooling and flag regionally significant items to the Americas, MENA and APAC coverage heads.
Track special situations. Track the distressed and special situations landscape across gaming and interactive entertainment, and prepare screening one pagers on qualifying situations for review at the weekly pipeline call.
Relationship Data Operations
Build institutional records. Build institutional records in the firm's relationship platform, sourcing from public materials, licensed data providers and event lists, with enrichment, deduplication and tiering support to the group's data standards.
Operate the staging workflow. Operate the prospect staging and promotion workflow, ensuring nothing enters the production database without review, and support the quarterly tiering refresh.
Maintain the audit trail. Maintain the audit trail on data provenance and consent context consistent with the firm's data handling standard.
Coverage Support
Prepare meeting briefs. Prepare meeting briefs for every Tier 1 interaction at least 24 hours in advance, including institution profile, relationship history, live items and suggested talking points; log outcomes and next actions in the platform after each meeting.
Support materials preparation. Support materials preparation for investor meetings, roadshows and transaction processes under the direction of the VP and coverage heads.
Events and Convening
Maintain the events calendar. Maintain the global events calendar across credit, private capital, SPAC, venture, family office and sovereign conferences, with rolling 30, 60 and 90 day action lists and attendance recommendations.
Run event follow up. Run event follow up operations, capturing who the team met, promoting qualified contacts into the platform and tracking post event actions to completion.
Candidate Profile
Experience
1 to 3 years of experience in investment banking, equity or credit research, management consulting, or a data intensive operations seat at a financial institution; exceptional final year candidates and recent graduates with relevant internships will be considered.
Working knowledge of the gaming and interactive entertainment ecosystems is a plus, as is exposure to data providers such as Preqin, PitchBook or Bloomberg.
Domain Expertise
Excellent research and business writing skills, with the ability to compress large volumes of information into decision ready summaries.
Familiarity with Salesforce administration concepts, SQL, or automation tooling used to build workflows is preferred.
Skills and Competencies
Strong working proficiency in Excel and demonstrated comfort operating CRM or comparable structured data systems, with accountability for data quality.
Meticulous attention to detail, high throughput, and the judgment to distinguish signal from noise under time pressure.
Discretion with confidential information and a high degree of ethics and integrity.
Professional working proficiency in one or more of Mandarin, Japanese, Korean, Arabic, Portuguese or Spanish is preferred.
Education and Credentials
A bachelor's degree is required.
The SIE examination, passed or scheduled, is preferred; Xsolla sponsors relevant professional examinations and designations as part of its analyst development program.
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Analyst, Capital Markets Intelligence and CRM role, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Working with vulnerable populations
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with thisXsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
Compensation is competitive and negotiable based on experience, and includes performance-based incentives, and comprehensive health, retirement, and wellbeing benefits.
Location: South Africa
About Huzzle
At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
Working Hours: UK
Location: Remote in South Africa
Job Summary
We are looking for a highly organized and proactive Operations & Project Coordinator to serve as the central engine of our property conversion consultancy. In this role, you will bridge the gap between contractors on-site and our leadership team, ensuring that complex UK-based renovation projects remain on schedule and documented to perfection. This is a remote role based in South Africa, working UK business hours, designed for someone who thrives on process, clear communication, and professional ownership. You don't need construction experience—we provide a comprehensive six-week training handover—but you must be an expert at managing details and following through until a task is complete.
Key Responsibilities
Manage the administration of our custom site inspection app, auditing AI-drafted reports and finalizing project documentation.
Coordinate live conversion projects by chasing contractors for progress updates, photographic evidence, and critical project data.
Act as the primary point of contact for UK utility and energy providers, navigating complex processes and long hold times to secure meter relocations and new connections.
Facilitate client communication via WhatsApp and email, gathering authorizations and providing project status updates.
Maintain essential project paperwork, including valuation sheets, invoices, and schedules of work using our established templates.
Master and maintain the internal company knowledge base, using it as a primary resource to solve problems independently before escalating to the Director.
Requirements
Excellent English communication for frequent professional phone calls with UK clients and companies.
Resident of South Africa with a stable internet connection and the ability to work full UK business hours.
Exceptional organizational skills with a proven track record of managing checklists and multiple moving parts without dropping the ball.
High level of persistence and patience, particularly when dealing with administrative hurdles or external providers.
Proficiency in Google Workspace, WhatsApp, and project management software (e.g., Asana).
Strong judgment skills; the ability to work independently while knowing exactly when to flag a decision for the Director.
Nice-to-Haves
Previous experience in property, construction, or lettings.
Familiarity with UK administrative processes or utility company structures.
Experience in a remote operations role supporting a UK-based business.
Benefits
💻 Fully Remote: Work from anywhere with international teams
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
Location: South Africa
About Huzzle
At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
Working Hours: UK
Location: Remote in South Africa
Job Summary
We’re looking for a highly organised and proactive Operations & Project Coordinator to support the day-to-day delivery of our property conversion projects. You’ll act as the key link between on-site contractors and the leadership team, ensuring complex UK renovation projects stay on schedule and are accurately documented.
This is a remote position based in South Africa, working UK business hours. It’s ideal for someone who excels at managing processes, communicating clearly, taking ownership, and following tasks through to completion. Construction experience is not required, as you’ll receive a comprehensive six-week training handover. What matters most is your attention to detail, reliability, and ability to keep multiple projects moving forward.
Key Responsibilities
Manage our custom site inspection app, reviewing AI-generated reports and finalising accurate project documentation.
Coordinate active property conversion projects by following up with contractors for progress updates, photographic evidence, and essential project information.
Serve as the main point of contact for UK utility and energy providers, managing complex processes and lengthy hold times to arrange meter relocations and new connections.
Communicate with clients via WhatsApp and email to obtain approvals, gather required information, and provide regular project updates.
Maintain key project records, including valuation sheets, invoices, schedules of work, and other documentation using established templates.
Become an expert in the company’s internal knowledge base, using it to resolve issues independently before escalating them to the Director.
Requirements
Excellent English communication for frequent professional phone calls with UK clients and companies.
Resident of South Africa with a stable internet connection and the ability to work full UK business hours.
Exceptional organizational skills with a proven track record of managing checklists and multiple moving parts without dropping the ball.
High level of persistence and patience, particularly when dealing with administrative hurdles or external providers.
Proficiency in Google Workspace, WhatsApp, and project management software (e.g., Asana).
Strong judgment skills; the ability to work independently while knowing exactly when to flag a decision for the Director.
Nice-to-Haves
Previous experience in property, construction, or lettings.
Familiarity with UK administrative processes or utility company structures.
Experience in a remote operations role supporting a UK-based business.
Benefits
💻 Fully Remote: Work from anywhere with international teams
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
San Francisco, CA; Maintain a regular on-site presence in San Francisco
УдалённоRemote (Canada)
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УдалённоBucharest, Romania; Cluj-Napoca, Romania; Bucuresti, Romania
Philippines
San Francisco, CA • New York, NY • United States
Limassol
leadNicosia; With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations
УдалённоBaku
УдалённоseniorBaku
Moscow, Russia; Tallinn, Estonia; Bucharest, Romania; Dubai, United Arab Emirates; Riga, Latvia