Location: San Francisco
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
Container runtimes were designed for general-purpose software workloads. AI inference is not a general-purpose workload.
Running large models at production scale exposes cracks in every layer of the container stack: runtimes unaware of GPU memory constraints, images that take minutes to pull when a model needs to scale to thousands of replicas, and isolation mechanisms that weren’t designed for the multi-tenant serving environments that production AI requires. The tools the industry has relied on for a decade weren’t built for this, and patching around those limitations at higher layers only goes so far.
Baseten owns the entire pipeline, from the moment a developer pushes a model to the moment a request gets a response. That vertical ownership means we can fix these problems at the root. The Runtime Fabric team is doing exactly that: purpose-building the container runtime and storage layers for AI inference workloads, led by some of the world’s top containerd maintainers.
As Engineering Manager for Storage Products on the Runtime Fabric team, you will lead the engineers who build and run the storage products behind that stack: the Baseten Delivery Network (BDN), which sits in the cold start path of every model on the platform, the snapshotters and filesystems that expose model weights and container images to a running container, and the storage that model deployment and training need next. The team is advancing the next generation of caching for inference workloads, from the origin tier to the GPU host. You will own reliability for the area as a measured outcome, report to the head of Runtime Fabric, and stay close to the code through design and code review. If you’ve managed systems engineers and have hands-on experience with caching, content-addressable storage, or distributed filesystems, we’d love to talk.
EXAMPLE INITIATIVES
- How the Baseten Delivery Network (BDN) makes cold starts fast https://www.baseten.co/blog/how-the-baseten-delivery-network-bdn-makes-cold-starts-fast/
- Extending BDN from model weights to container image layers, training checkpoints, and deployment artifacts
- Lazy-loading snapshotters and block-level delivery (EROFS, FUSE, ublk) so a container can start before the full image or model has arrived
RESPONSIBILITIES
Team Leadership and Culture
- Hire and grow a team of 5 to 10 systems engineers with storage, caching, and Linux expertise
- Run the team’s planning and delivery: scope work against the Runtime Fabric roadmap, set priorities, and ship on a predictable cadence
- Provide regular coaching, feedback, and career development support to your direct reports
- Own on-call health for the team’s services, including escalation paths and follow-through on incidents
Technical Direction
- Guide the architecture and evolution of the Baseten Delivery Network: the tiered caching and weight delivery product that makes cold starts 2-3x faster and eliminates thundering herd failures during burst scaling events
- Shape storage products tailored to Baseten’s workloads: extend BDN from model weights to container images, training checkpoints, and deployment artifacts, and define the interfaces that model deployment, training, and customers use to reach them
- Oversee the on-host side of delivery: lazy-loading snapshotters, EROFS and overlayfs layouts, and block-level delivery (FUSE, ublk) for multi-gigabyte files
- Own reliability of the delivery path as a measured outcome: end-to-end instrumentation from snapshotter initialization to first inference request, targets for cold start and cache behavior, tolerance for failing upstream registries and object stores, and safe rollout of changes to a path every customer depends on
- Make the delivery path work across heterogeneous clusters and cloud providers, each with its own object store and network
- Review designs and code across the area, and take on hands-on work where it unblocks the team
- Champion the team’s contributions back to containerd and the snapshotter ecosystem alongside the maintainers on the Runtime Fabric team
Cross-Functional Partnership
- Act as the point of contact for storage across Baseten, ensuring model deployment, training, and platform teams have the integration support they need
- Optimize requirements for the underlying storage platforms with the infrastructure team: object storage, local NVMe and block storage, and network bandwidth per cluster, so that capacity and provider decisions account for what the delivery path needs
- Manage the team’s dependencies in both directions: sequence work that model deployment, training, and infrastructure teams block on, and negotiate interfaces and timelines with the teams and upstream projects the storage path depends on
- Work with the head of Runtime Fabric and product stakeholders to prioritize storage investments based on customer impact and infrastructure reliability
- Communicate team progress, technical trade-offs, and incidents clearly to the team and to leadership
REQUIREMENTS
- Experience managing a team of engineers in a systems, infrastructure, or storage context, including hiring and performance management
- Hands-on background in distributed storage systems, content-addressable storage, or large-scale caching infrastructure
- Strong systems programming background in Go, Rust, and/or C/C++, with the ability to engage credibly in code reviews and architectural discussions
- Working knowledge of the Linux storage stack: filesystems, the page cache, block devices, and mounts
- Understanding of how container images are structured, stored, and delivered at scale
- Strong written and verbal communication skills, with the ability to influence without authority across teams
NICE TO HAVE
- Contributions to containerd/containerd, snapshotter projects (stargz, soci, nydus, overlaybd), distribution/distribution, or closely related open-source projects
- Familiarity with lazy-loading snapshotters or peer-to-peer image distribution
- Experience with EROFS, FUSE, ublk, or io_uring
- Experience building or operating CDN, object storage, or large-scale caching infrastructure
- Experience running storage services on Kubernetes
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Задачи:
— Находить и откликаться на федеральные возможности, с акцентом на программы для малого бизнеса и 8(a) set-asides
— Быстро писать, собирать и подавать предложения, часто за один-два дня
— Управлять контрактами после их получения: быть контактным лицом для агентств, заниматься изменениями, соблюдением требований и отчетностью
— Около четверти времени уделять поиску партнерств и взаимодействию с другими малыми бизнесами
— Работать с командой рекрутеров для комплектации новых контрактов
— Использовать AI-инструменты для ускорения работы
Требования:
— Опыт работы 3+ года в федеральных контрактах: управление контрактами, написание предложений, захват или управление программами
— Хорошее понимание FAR, программ set-aside и федерального процесса закупок
— Наличие сети контактов в агентствах или среди подрядчиков будет преимуществом
— Уверенное или желающее стать продвинутым пользователем AI-инструментов
— Предпочтение за подачей большого количества качественных предложений, а не за длительной доработкой одного
Условия:
— Зарплата от 100,000 до 120,000 долларов в год
Задачи:
— Управление отношениями с программными офисами агентств, контрактными офицерами и основными подрядчиками
— Раннее выявление предстоящих требований, повторных конкурсов и возможностей расширения
— Привлечение теплых возможностей в наш пул и помощь в формировании ответов
— Быть основным контактным лицом по заключенным контрактам, поддерживать удовлетворенность клиентов и высокую производительность
— Сотрудничество с командами по предложениям и рекрутингу для выигрыша и комплектования новых проектов
Требования:
— Опыт не менее 5 лет в роли менеджера программ, аккаунт-менеджера, менеджера по контрактам или аналогичной клиент-ориентированной роли на федеральных контрактах
— Установленные и хорошие отношения с одним или несколькими федеральными агентствами (укажите какие)
— Опыт работы с 8(a) или контрактами малого бизнеса
— Средний уровень карьеры, готовность развиваться в небольшой, быстрорастущей компании
— Уверенное использование AI-инструментов для эффективной работы
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Location: Houston, United States
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we have supported our clients across the world with unrivalled expertise, equipment, and technology throughout the entire asset lifecycle – both offshore and onshore.
Operating through our global business lines of Energy Solutions, Infrastructure & Industrial Solutions, and Lifting Solutions, we provide a broad range of specialist services including cranes, lifting, fluid power, training, equipment rental, pipeline, process, subsea, and valve services.
At EnerMech, we are driven by operational excellence, innovation, and technical expertise, delivering value through integrated solutions that reduce risk, improve efficiency, and enhance performance for our customers worldwide.
About the role
Enterprise Business Systems (EBS) is EnerMech’s global transformation and technology function. It supports 25 legal entities across four regions and covers infrastructure, cybersecurity, application management, service desk support, transformation initiatives, and enterprise data and intelligence.
As PMO Manager, you will be at the center of how EBS decides what to work on and how that work gets delivered. You will run demand intake and prioritization, give leadership a clear view of the portfolio and capacity, and keep our governance forums working well. You’ll do this while the function delivers major technology and data platform programs. Reporting to the VP Transformation & EBS, this is a hands-on role for someone who brings structure and rigor and still makes governance easy for the business to engage with.
Key responsibilities:
Demand management: Own the EBS demand management process. Make sure every business request is captured, assessed, prioritized, resourced and governed to delivery. Work with business and technology leaders to help them make prioritization decisions that weigh demand against capacity, strategy and operational need.
Portfolio management: Keep a complete, accurate view of the EBS project portfolio, covering status, milestones, risks, budget, benefits and delivery performance. Lead portfolio health reviews that bring dependencies, resource constraints and delivery risks to the surface early and drive mitigation.
Resource management: Plan and optimize resourcing across EBS teams, contractors and third-party partners. Support annual technology planning, budgeting and roadmap development with demand forecasting and capacity modelling.
Application change management: Oversee the full lifecycle of application change requests and defects. Make sure changes are assessed, approved, controlled and implemented through governance. Coordinate with support partners, project managers and technical teams so that enhancements, releases and fixes are delivered on time.
Governance: Run the EBS governance forums, including schedules, agendas, action logs, decision registers and communications. Work with project managers and sponsors so that business cases, benefits plans and investment proposals are robust and aligned to strategy.
Reporting: Build and maintain portfolio, demand, capacity and performance dashboards that support decision-making. Prepare clear, high-quality papers and packs for the Technology Committee, Architecture Review Board, Change Advisory Board, Data Governance Council, Design Authorities and the EBS Leadership Team.
Continuous improvement: Improve PMO processes, governance frameworks, reporting and portfolio practices to raise delivery performance and the experience of the stakeholders who use them.
Requirements
About you:
You are an experienced PMO and portfolio management professional who has run governance and managed technology portfolios in complex, multi-entity or global organizations. You can bring order to competing priorities and are comfortable challenging diverse stakeholders constructively. Your reporting turns data into decisions. You are structured and disciplined, and you can adapt when priorities change.
Requirements
Essential
Bachelor’s degree in Business, Information Systems or a related discipline, or equivalent experience
Typically 7+ years in PMO, portfolio or project management roles, including 3+ years leading or managing a PMO within an IT function
Hands-on experience running demand intake, triage and prioritization across both BAU and project work
Experience managing change requests and defects for ERP or other business-critical systems, including working with third-party support partners
Experience in resource and capacity planning across multiple teams
A track record of producing reporting and papers for executive and steering committees
Strong stakeholder management, communication and analytical skills
A recognized project or portfolio management certification (e.g. PMP, MSP or P3O)
Nice to have:
ITIL 4 Foundation
Agile or hybrid delivery experience (e.g. Scrum, SAFe, Kanban)
Benefits
Why Join EnerMech?
At EnerMech, you'll join a global organisation where innovation, collaboration and technical excellence drive everything we do. You'll have the opportunity to influence business strategy, develop long-term customer partnerships and contribute to some of the world's most challenging energy and industrial projects.
We offer a collaborative and entrepreneurial environment where commercial leadership is valued, professional development is encouraged and your contribution will directly support the continued growth and success of our business.
Diversity & Inclusion
EnerMech is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from candidates of all backgrounds and experiences.
Location: Madrid, Spain
About the Company:
Our client is a global education group bringing together a growing network of more than 20 schools across Europe, Asia and Latin America. The group operates physical schools offering education from kindergarten through to secondary education, combining international schools with local institutions while preserving their individual identities.
They are building a global platform focused on supporting its schools, strengthening operational capabilities and driving sustainable growth. With its headquarters in Madrid, the group is expanding its central finance function to support its growing international portfolio and is looking for a
Management Accountant
to join its FP&A team.
About the Role
The Management Accountant will support the preparation and consolidation of monthly management accounts, analyse financial performance against budgets and forecasts, and ensure accurate, consistent reporting across the group's international school portfolio.
OVERALL RESPONSIBILITY AND BUSINESS SUPPORT
• Support the central finance function through the group management accounts cycle, working as part of a small team being built from scratch.
• Report to the Head of FP&A, playing a central role in the preparation and review of the group’s monthly management accounts as the function continues to be built out.
• Build strong working relationships with school finance leads across the portfolio as a key contributor across the management reporting cycle, alongside significant exposure to the Madrid head office team.
• Help establish robust, well-documented management accounts processes, controls, and ways of working that can scale as the group grows, ensuring continuity and consistency as the team and portfolio expand.
PREPARATION OF MANAGEMENT ACCOUNTS
• Prepare the consolidated monthly management accounts, including P&L, balance sheet, cash-flow and supporting schedules, drawing together submissions from across the school portfolio into a single group view.
• Apply agreed group conventions consistently, including FX rates, consolidation adjustments, and presentation formats, ensuring outputs are comparable across schools and over time.
• Prepare variance analysis comparing actuals to budget, forecast and prior periods, with clear commentary on the key drivers of movements for review by the Head of FP&A.
• Maintain clear, well-documented working files and supporting schedules for each reporting cycle, so that the basis for every figure in the management accounts is transparent and can be traced and understood.
MONTH-END REVIEWS
• Carry out structured month-end reviews of school-level submissions, checking arithmetic accuracy, internal consistency, and alignment with group reporting conventions before consolidation.
• Identify and follow up on anomalies, unusual movements, or inconsistencies in school submissions, working with school finance leads to resolve queries ahead of the reporting deadline.
• Support the Head of FP&A in reviewing the consolidated management accounts prior to distribution, flagging any areas requiring further explanation or correction.
• Help embed a consistent month-end review checklist and timetable across the portfolio, contributing to its ongoing refinement, controls, and documentation as the function develops.
DATA, SYSTEMS, AND INTEGRITY
• Own the integrity of management accounts outputs, including consolidation, reporting, and supporting files, ensuring formulas, links, and consolidation logic are accurate and free of errors.
• Take ownership and maintain clear, well-organised documentation of management accounts processes, templates, data conventions, and reporting logic, so that methodologies are transparent and repeatable across the team.
• Implement and maintain quality control checks across the management accounts and reporting outputs to ensure accuracy and consistency before submission to senior stakeholders.
BUSINESS PARTNERING
• Act as the first point of contact for schools on any management accounts queries, providing timely and clear responses or escalating to the Head of FP&A where required.
• Work closely with the Financial Accountant and wider accounting team, who are responsible for the underlying statutory accounts that feed into the management accounts, ensuring a clear handover, shared understanding of account structures, and timely resolution of queries between the two functions.
• Support the Head of FP&A in preparing materials for the CFO and other senior stakeholders, ensuring outputs are accurate, well-documented, and clearly presented.
Requirements
CANDIDATE PROFILE
• Qualified accountant or finalist (ACCA, CIMA, or equivalent) with experience in a management accounting or financial reporting role, ideally in a multi-entity or international environment.
• Sound understanding of management accounting principles, including P&L, balance sheet and cash-flow preparation, variance analysis, and consolidation.
• Competent Excel skills, with experience working with templates and processes across multiple teams or entities.
• Conscientious, accurate, and comfortable taking ownership of deliverables under reporting deadlines, with a strong instinct for documentation and process.
• Confident communicator, able to work effectively with colleagues across finance functions and school finance leads.
• Full professional fluency in English is essential; additional languages relevant to the portfolio are an advantage.
• Experience in the K-12 or international schools sector is an advantage but not a prerequisite.
Location: Yerevan, Armenia
We are looking for a dynamic, high-performing and experienced English and Turkish speaking Account Manager to join our team. If you are customer-oriented with a ‘can do’ attitude, proactive and passionate about our company products, this position is for you.
Our ideal candidate has a drive for achieving goals and maintaining a great customer experience. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. You will act as a main point of contact for our partners with a key focus on account growth, partner satisfaction and prioritization of partners’ needs at a high standard. You will maintain and strengthen long-term, trusting and mutually beneficial relationships with our partners, connect with key business executives and stakeholders, identify and develop new business opportunities. Ultimately, you should collaborate with our sales team to achieve quotas while keeping our partners satisfied & engaged with our products and services in the long run.
Responsibilities:
• Build, develop & maintain strong, long-lasting and trusted advisor relationships with our partners, stakeholders & sponsors
• Act as a primary point of reference and business consultant for assigned partners through email, phone, online presentations and
in person meetings
• Communicate with partners at a senior level to resolve issues and inquiries
• Adhere to the highest professional standards while managing partners’ projects
• Collaborate with the Sales team to onboard and integrate new partners, develop existing relationships
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
• Manage projects within client relationships, carry out client goals while meeting company goals
• Drive client retention, renewals, upsells and client satisfaction
• Identify and develop new businesses, existing business growth opportunities with our partners and/or identify areas of improvement
• Manage partner’s challenging requests and/or issues escalation to appropriate departments
• Actively communicate with relevant departments, ensure the timely and successful delivery of solutions according to partners’ needs and objectives
• Resolve complaints and prevent additional issues by improving processes
• Monitor and analyze customer’s usage of our product
• Collect and analyze data to learn more about partners’ behavior
• Forecasts and tracks client account metrics
• Feeding back all suggestions for improvement and market research to senior staff
• Stay up-to-date with company products and services, identify industry trends
• Provide input on new processes and workflows as needed
• Update knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
Requirements:
• At least 2+ years of proven account management, sales, or business development experience in the industry
• Advanced knowledge of Armenian language & excellent knowledge of Turkish/English languages (Russian will be a plus)
• Demonstrated ability to communicate, present and influence effectively at all levels of the organization
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple projects at a time while paying strict attention to details
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Self-motivated individual with the ability to thrive in a results-driven environment
• Ability to work under high pressure & Ability to prioritize among competing tasks
• Natural relationship builder with integrity, reliability and maturity
• Critical thinking and problem-solving skills
• Excellent time and project management skills
О проекте:
MeGo.Tours — сервис для путешествий: бронирования, гиды, туры, маршруты, marketplace услуг.
Сейчас масштабируем продукт и усиливаем управление разработкой, поэтому ищем Project Manager, который поможет держать процессы под контролем и доводить задачи до результата.
Требования:
— Опыт в project / delivery роли от 6 месяцев
— Понимание Agile / Scrum процессов
— Умение структурировать хаотичные требования
— Сильные коммуникационные навыки
— Базовое понимание разработки (web / mobile)
— Опыт работы с таск-трекерами (Jira, Trello и др.)
— Ответственность и системное мышление
Будет плюсом:
— Опыт в стартапах
— Понимание product management
— Опыт работы с аналитикой и метриками
— Навыки работы с документацией (PRD, BRD)
— Опыт в travel / marketplace / e-commerce проектах
Чем предстоит заниматься:
— Управлять процессом разработки (planning → execution → delivery)
— Вести спринты и координировать команду (dev / design / marketing)
— Декомпозировать задачи и следить за их выполнением
— Контролировать сроки, риски и приоритеты
— Организовывать коммуникацию между бизнесом и разработкой
— Вести трекинг задач в Jira / аналогах
— Подготавливать статус-отчёты и апдейты по проектам
— Помогать превращать идеи в понятные задачи для команды
Условия:
— Возможность влиять на процессы и продукт
— Работа напрямую с фаундерами
— Гибкий формат работы
— Процент от прибыли / опционы обсуждаемы
— Один обязательный созвон в неделю + рабочие сессии по необходимости
— Реальный опыт построения travel-tech продукта
Формат работы: удалёнка (позже возможно работать из офиса Алматы)
О проекте:
MeGo.Tours — сервис для путешествий: бронирования, гиды, туры, маршруты, marketplace услуг.
Мы активно растём и ищем продуктового менеджера, который поможет выстроить логику продукта, приоритизацию и рост ключевых метрик.
Требования:
— Опыт в product / project роли от 6 месяцев
— Понимание продуктовых метрик и воронок
— Умение формулировать требования и декомпозировать задачи
— Базовое понимание UX и разработки
— Опыт работы с аналитикой (GA, Amplitude или аналогами)
— Сильные коммуникационные навыки
— Ответственность и системное мышление
Будет плюсом:
— Опыт в travel, marketplace или e-commerce
— Опыт работы в стартапах
— Навыки SQL или data-аналитики
— Опыт growth / marketing experiments
— Понимание Lean / Agile / Scrum практик
Задачи:
— Формировать и приоритизировать продуктовый бэклог
— Собирать и уточнять требования от бизнеса и пользователей
— Описывать задачи для разработки (user stories, acceptance criteria)
— Работать с метриками (воронка, конверсия, retention)
— Запускать и анализировать A/B тесты и гипотезы
— Координировать работу dev, design и marketing команд
— Участвовать в формировании продуктовой стратегии
— Улучшать пользовательский опыт и ключевые сценарии
Условия:
— Возможность влиять на продукт и стратегию
— Работа напрямую с фаундерами
— Гибкий формат работы
— Процент от прибыли / опционы обсуждаемы
— Один обязательный созвон в неделю + рабочие сессии по необходимости
— Реальный опыт построения travel-tech продукта
Формат: удалёнка (позже возможно работать из офиса Алматы)
• Формирование и ежедневная актуализация сетки игр в соответствии с утвержденной стратегией и поведенческими паттернами аудитории. • Размещение согласованных промо-активностей (баннеры, турнирные виджеты, акционные механики) в интерфейсе продукта строго по промо-календарю.
Общаться с бухгалтерами и руководителями бухгалтерских компаний, проводить custdev-интервью по JTBD и находить реальные проблемы пользователей; Формировать гипотезы, цели и критерии успеха, приоритизировать бэклог;
Location: San Francisco, California
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
At Sentry, Support is an engineering discipline. Our customers are developers, and they expect answers from people who can read their stack trace, open the SDK source, and tell them what's actually wrong.
We're hiring a Senior Manager to lead Support Engineering. You'll run the team that handles everything from a single developer's SDK question to a production incident at one of our largest enterprise customers. You'll also help drive how we use AI in support: what systems are used, how they best help customers, enable the teams, and how we know the answers they give are right and forward looking.
This is a hands-on leadership role. You'll manage people, set the support strategy, get face to face time with customers, while also getting into tickets when it matters.
IN THIS ROLE YOU WILL
Lead and grow the team
- Manage and coach a team of Technical Support Engineers
- Set clear expectations for technical depth, response quality, and ownership, and give direct feedback
- Design a coverage model that works across time zones, including on-call and escalation paths
- Build career paths for Support Engineers who want to go deeper technically, move into management, or move into different teams and practices
Own support outcomes
- Own and report the team's core metrics: CX, time to resolution, escalation rate, and more
- Use support conversations as a signal: find the top drivers of tickets and get them fixed in the product, the docs, internal operations, or the SDKs, not just answered faster
Run AI-assisted support
- Own the roadmap for our support agents: which request types they handle, what context they need, and when they hand off to a person
- Set the quality bar for agent answers and the process for catching incomplete ones
- Decide where automation is worth building and where it isn't, based on data
Handle escalations and partner across Sentry
- Run the escalation process with Engineering: make sure bugs reach the right team with a reproduction and clear impact, and that customers hear back
- Be the support lead on high-stakes enterprise issues, working with Customer Success, Solutions Engineering, and Sales
- Bring a clear picture of customer pain to Product and Engineering, backed by numbers
YOU'LL LOVE THIS JOB IF YOU
- Think great support is an engineering problem, not a staffing problem
- Want to build the team and the systems at the same time
- Can debug a tricky SDK issue yourself and also explain to a VP why their incident took four hours
- Would rather fix the cause of 200 tickets than answer them faster
- Have strong opinions on where AI helps in support and where it makes things worse, and be willing to discuss this at length.
QUALIFICATIONS
- 8+ years in technical support, support engineering, or software engineering at a SaaS or developer tools company
- 3+ years managing technical support engineers, including hiring and growing a team
- Technically credible with senior engineers: comfortable reading code in at least a few of Python, JavaScript/TypeScript, Java, or Ruby, and debugging across frontend, backend, and infrastructure
- Solid understanding of distributed systems, APIs, and how observability tools (errors, tracing, logs) fit into them
- Hands-on experience running AI or automation in a support org, and a clear view of its failure modes
- Track record of using support data to drive product and process changes
- Clear, direct written communication with customers, executives, and engineers
Bonus
- Experience at a developer tools or observability company
- Former software engineer
- Managed a team spread across multiple time zones
- Open source contributor or maintainer
The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $160,000 to $180,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
Location: London, England
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Role overview
We are looking for a Senior Backend Engineer to help build and evolve our new Common case-management system, which powers support-case handling across DoorDash, Wolt, and Deliveroo.
You will own significant end-to-end initiatives across our backend services: case lifecycle, routing and assignment, queue management, case evidence and history, and migration from legacy systems. This is a hands-on role for someone who can turn ambiguous customer and operational problems into durable technical solutions, coordinate other engineers, and set the standard for reliability and craftsmanship on the team.
What you’ll do
Lead one or more project-level Case Management initiatives, on your own or by guiding a group of engineers, from discovery and design through rollout, measurement, and operational ownership.
Design and build scalable backend services and APIs for case creation, routing, assignment, transfers, audit history, notes, attachments, and queue-management workflows.
Help deliver feature parity with legacy platforms while safely migrating traffic across DoorDash, Wolt, and Deliveroo.
Make and own most technical decisions within your scope. Write project-level design documents covering how sub-features interact, identify dependencies and risks, and break work into parallelizable delivery plans.
Scope ambiguous customer and operational problems, weigh long-term against short-term trade-offs, and design durable solutions.
Partner with Product, Operations, Support, Data, and other engineering teams to define the right problems. Shape the team roadmap through prototypes, data analysis, project proposals, and backlog prioritization.
Run the coordination a project needs, such as status updates and dependency tracking, and escalate early to keep delivery on time.
Enforce team-wide quality objectives: lead design reviews, calibrate quality metrics, and improve logging, monitoring, alerting, and escalation policies.
Serve as first responder or incident commander, model good incident practice, and turn what you learn into playbooks and backlog work.
Introduce and guide AI best practices for the team, including evals, data privacy, and review of AI-generated code, and take part in AI-powered projects when they are central to the product.
Design reusable, self-serviceable solutions, and consider cost efficiency, including compute and AI costs, in key designs.
Mentor engineers through code reviews, design guidance, tech talks, and constructive feedback. Interview candidates, join sell calls, and take part in hiring events when the team needs them.
Must-have qualifications
Strong backend engineering experience, including designing and operating backend services, APIs, asynchronous workflows, and data models at meaningful scale.
Proficiency in at least one modern backend language, and a record of writing exemplary code for the core functionality of key components.
Demonstrated ownership of complex, customer-facing or operations-critical projects from technical design through production rollout.
Experience breaking projects into parallelizable work, identifying dependencies and risks, and giving accurate estimates for yourself and others.
Hands-on experience using AI development tools to improve productivity, while validating generated output for correctness, security, privacy, maintainability, and reliability.
Strong product judgment: the ability to turn ambiguous workflows and user needs into simple, maintainable technical solutions.
Proven ability to collaborate across functions, bring the right stakeholders into decisions at the right time, and explain trade-offs clearly to technical and non-technical audiences.
Strong engineering craft: testing, code review, observability, incident response, security, and operational readiness, with experience designing for reliability.
Comfort working on systems with high correctness and auditability requirements, including traceability of decisions and changes.
A mentoring mindset and a record of raising team-wide engineering standards.
Nice-to-have qualifications
Go experience.
Experience with migration from legacy systems, gradual rollouts, traffic shadowing, and feature-parity programs.
Experience supporting internal tools or operational user interfaces from the backend side.
Experience with high-volume, multi-region, or multi-tenant systems.
Experience as an incident commander or in running an on-call rotation.
Experience building AI-powered features, including evaluation of model output.
What success looks like
Delivers a major Case Management initiative with clear technical ownership, predictable execution, and measurable customer or business impact.
Improves the reliability, maintainability, and cost efficiency of the Common system while enabling safe migration from legacy case-management systems.
Helps move support traffic onto the Common system without reducing case-resolution quality.
Builds solutions that other engineers and operators can confidently reuse and operate.
Acts as a technical leader within the team: unblocks peers and partner teams, improves engineering decisions, influences the roadmap, and strengthens cross-functional execution.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: San Francisco, CA; Seattle, WA; San Diego, CA; Los Angeles, CA
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
We’re hiring a results-driven account manager to own and accelerate the adoption, retention and growth of our customers. As a critical member of our post-sale team, you will be the primary commercial point of contact for a key segment of our customers. You will act as a trusted commercial advisor, focused on building lasting partnerships, ensuring customers realize the full value of LangChain, and driving usage, renewal and expansion of their investment. Your success will be directly measured by your impact on customer retention and net revenue retention.
WHAT YOU'LL DO
- Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
- Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
- Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
- Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
- Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
- Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams.
- Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey.
- Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain.
WHAT WE'RE LOOKING FOR
- 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS.
- A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention).
- Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles.
- Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus.
- Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers.
- A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform.
- Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting.
- Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment.
(PREFERRED)
- Direct experience at a high-growth, developer-first, or AI/ML infrastructure company.
- Experience managing renewals in a consumption or usage-based pricing model.
Location: US West Coast
Compensation:
- $230K OTE + equity
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: United States; United Kingdom; Spain; Germany; The Netherlands
Workplace: Remote
ClickHouse is focused on growing a vibrant user community and becoming a Cloud-first
company. We are looking for a Product Manager experienced in developing security features for ClickHouse. This is an exciting opportunity to work with a popular open-source project to extend
and deepen its core capabilities and to develop cloud-native extensions that delight developers
and data analysts across many use cases and market segments. If you are a doer with a “can
do” mentality and a bias for action, we would love to hear from you.
WHAT YOU WILL BE DOING:
- Understand the real-time analytics and cloud database markets, competition, and technology trends in depth
- Engage with the ClickHouse open-source user community and ClickHouse Cloud customers to understand current and aspirational use cases for ClickHouse core database
- Distill and prioritize feature requests and issues into clear priorities for net-new capabilities and improvements
- Work with engineering teams to scope and refine approaches to solving customer problems, both in the core database and in ClickHouse Cloud offerings
- Set clear measurable goals around customer success, and use data-driven approaches to ensure new capabilities meet customer needs
- Stay up-to-date on the state of the market and competitive landscape to identify needed features and areas of improvement for ClickHouse that align with the roadmap and general requests received by our community and customers
- Work with partners to grow ClickHouse awareness and visibility
WHAT YOU BRING ALONG:
- Proven experience with database security principles and best practices
- Knowledgeable and passionate about data engineering markets - data warehousing, data analytics, security, and observability
- Strong vision around where these markets are headed, and what it takes to become a leader in this space
- Previous experience with ClickHouse or a highly related OLAP technology at a deeply technical level
- Previous experience with open-source projects, ideally as a product manager
- Passionate about building enterprise capabilities that are powerful yet easy to use
- Excellent written and verbal communication skills
- Ability to influence multiple stakeholders without direct authority
- Comfortable working with ambiguity and evolving based on business needs
- Ability and desire to work with customers or community members, providing technical guidance and support during their POC.
BONUS POINTS FOR:
- Previous contributions to open-source projects
- Engineering experience, ideally around distributed/cloud systems in C++
- Experience effectively working remotely in a global, distributed organization
PERKS
- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A USD$500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
CULTURE - WE ALL SHAPE IT
As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse.
EQUAL OPPORTUNITY & PRIVACY
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.
Location: Beverly Hills, CA
What the Role Is
Babylist is seeking an
Assistant Showroom Manager
to help lead our flagship Beverly Hills showroom, a hands-on role where people management, guest experience, and daily operations come together. As second-in-command, you’ll support the Showroom Manager with scheduling, coverage, and guest flow, and set the tone on the floor by guiding families through their visit, making expert recommendations, and empowering your team to deliver thoughtful, personalized service. You’ll also build and develop the team, from hiring and onboarding to coaching, celebrating growth, and having the tough conversations that help people improve. Your goal is a showroom that feels inviting and organized, where every family leaves feeling supported. When the Showroom Manager is away, you step in as acting Showroom Manager so the showroom runs smoothly and the team feels supported and inspired.
Who You Are
You’ve led a retail team hands-on
: hiring, training, scheduling, and managing performance (4+ years of retail management)
You’re comfortable with tough conversations
: giving direct feedback, coaching toward improvement, and recognizing growth
You can run a busy floor on your own
: you set priorities, solve problems in the moment, and keep guest flow moving
You deliver a personalized, memorable guest experience
and empower your team to do the same
You keep a space organized and welcoming
: visual merchandising, inventory standards, and showroom cleanliness
You can work weekends, evenings, and flexible shifts
as the showroom schedule requires
You can stand for 8-10 hours per shift and lift up to 30 lbs
, with or without reasonable accommodation
You’re warm and respectful with every family, however they were created
You naturally reach for AI in your work — at Babylist, every team uses AI daily. You’re already using it to move faster and improve your output, and you stay curious about what’s coming next.
How You Will Make An Impact
Run daily operations with the Showroom Manager: scheduling, coverage, and guest flow
Greet guests, answer questions, and make thoughtful product recommendations on the floor
Recruit, onboard, and train new staff, then coach them with ongoing feedback
Keep merchandising, inventory, and cleanliness at Babylist brand standard
Step in as acting Showroom Manager when needed
Help plan and run VIP appointments, events, and activations that bring the Babylist brand to life
Why This Role
Your coaching directly shapes how families are treated, every day
You’ll be trusted to run the showroom when the manager is away, not just cover for them
You’ll work on VIP appointments, events, and activations, not only the daily floor
About Compensation
We use a market-based approach to compensation. The starting salary range for this role is:
$67,200 to $80,700
Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.
Who We Are
Babylist is the leading platform for expecting and new families — and our showrooms in Beverly Hills and NYC are where that mission comes to life in person. Since opening in 2023, we've welcomed thousands of families to explore gear, build registries, and feel truly supported. The people who work in our showrooms are the face of that experience. If you love creating meaningful moments and want to be part of something that actually matters to the families you serve, this is the team.
Our Ways of Working
This is a fully on-site role at our Beverly Hills showroom. Please apply directly through this posting — to protect the guest experience,
we ask that you don't call, email, or visit the showroom with hiring inquiries.
Thanks for keeping things smooth!
Why You Will Love Working At Babylist
Our Culture
We show up for guests and for each other — the team here genuinely cares
We build real relationships with families during one of life's biggest moments
We move fast, stay curious, and use tools (including AI) to make our work better
Our Beverly Hills location is beautiful, welcoming, and one-of-a-kind
Growth & Development
We invest in the people who show up and want to grow
Opportunities to expand your retail and guest experience skills in a mission-driven environment
Performance-based advancement as Babylist's physical retail presence grows
Benefits
Competitive salary paid weekly
Company-paid medical, dental, and vision insurance
Free employee parking in Beverly Hills (valued at $200–300/month)
35% employee discount at Babylist store
401(k) with company match and flexible spending accounts
Paid parental leave and PTO
Important Notices
Recorded Interviews.
Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.
Interview Integrity.
AI is part of how we work at Babylist. We expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles.
How We Review Applications
We use AI throughout our hiring process to help review, screen, and assess applications. These tools support our team's review; they do not replace it, and every hiring decision is made by a person.
Connections at Babylist.
If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone.
Protect Yourself from Scams.
All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles at babylist.com/careers.
Houston, United States; We welcome applications from candidates of all backgrounds and experiences
Madrid, Spain
Yerevan, Armenia
ГибридseniorSan Francisco, California
seniorWe believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
seniorГеография найма не уточнена
ОфисSan Francisco, CA; Seattle, WA; San Diego, CA; Los Angeles, CA
УдалённоUnited States; United Kingdom; Spain; Germany; The Netherlands