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Location: New York, NY (HQ); Remote (Canada); Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp’s Token Spend Management team helps finance and technical teams understand and manage what they spend across AI providers and subscriptions. We are building the third pillar https://ramp.com/blog/ramp-at-44-billion-the-third-pillar of finance. The product brings provider usage and billing information together so customers can see where costs come from, attribute spend, and act on it with greater confidence. We’re looking for a senior backend engineer to build the systems behind that experience. You’ll own substantial projects from design through production, turn data from different providers into dependable product experiences, and work with product, design, data, and engineering partners to make complex spend information useful to customers. You will be involved in key company initiatives such as inference accounting, and figuring out new and novel ways to help companies not just manage, but think about their AI Spend. WHAT YOU’LL DO - Design and build backend services and APIs that support AI spend visibility, attribution, insights, and controls - Build and improve integrations that ingest usage and billing information from supported providers - Taking the data from those integrations and converting it into helpful structures for external customers, and internal product consumers - Create reliable data models and processing workflows that make spend information accurate, traceable, and useful across the product - Own projects from technical design through launch, monitoring, and iteration - Improve the reliability, performance, and observability of systems as customer usage and provider coverage grow - Partner with product, design, data, and engineering teammates to turn customer needs into practical solutions - Raise the engineering bar through thoughtful design reviews, code reviews, and mentorship WHAT YOU’LL NEED - Experience designing, building, and operating production backend systems, including APIs, data models, and asynchronous workflows - Strong judgment about system design, data correctness, reliability, and when to keep a solution simple - A track record of independently owning complex projects and shipping high-quality software - Experience working with external data sources or integrations where data quality and changing interfaces matter - Comfort working through ambiguous product problems with cross-functional partners - Clear communication and a collaborative approach to technical decisions and feedback NICE TO HAVES - Experience with usage metering, billing, spend management, or financial data products - Experience integrating with AI providers or other third-party usage and billing APIs - Experience building attribution, alerts, limits, or other systems that help customers understand and manage spend BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: New York, NY (HQ); Remote (Canada); Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Getting paid is still one of the most manual parts of running a business. Finance teams chase invoices over email, match payments to invoices by hand in spreadsheets, and close the books late because cash data is scattered across banks, payment processors, and ERPs. Ramp's Accounts Receivable team is building the system that automates all of it, from the moment an invoice is sent to the moment cash is reconciled in the general ledger. We own the full receivables lifecycle: invoicing, collections, payments, cash application, and accounting sync. We're looking for a senior backend engineer to own core pieces of that system. The work sits where hard engineering problems meet real money: matching messy payment data to the right invoices, keeping ledgers correct to the cent, and syncing reliably with the accounting systems our customers depend on. You'll own projects end to end, from design through production, and work closely with product and design to turn complex finance workflows into software that just works. WHAT YOU’LL DO - Build the payment-matching systems that automatically apply incoming ACH, wire, card, and check payments to the right invoices, even when payment details are incomplete or inconsistent - Design accurate data models where every dollar is traceable from invoice to payment to general ledger - Build two-way integrations with ERPs like NetSuite and QuickBooks that stay consistent through retries, partial failures, and edits on either side - Build collections workflows that help businesses get paid faster without hurting their customer relationships - Own projects from problem definition and technical design through launch, monitoring, and iteration - Raise the engineering bar through design reviews, code reviews, and mentorship WHAT YOU’LL NEED - Product sense: you care about the customer problem, not just the ticket, and you push back when the spec is wrong - Experience designing and operating production backend systems, including APIs, data models, and asynchronous workflows - Strong system design judgment and the ability to balance speed, correctness, reliability, and simplicity - A track record of independently owning complex projects and shipping high-quality software - Strong communication skills and a collaborative approach to technical decisions NICE TO HAVES - Experience with invoicing, billing, payments, accounting, or other financial workflows - Experience building integrations that keep data consistent across systems - Experience improving reliability and operational visibility in a growing product BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Remote USA Workplace: remote ABOUT XSOLLA Xsolla is a global video game commerce company headquartered in Los Angeles. It helps developers from indie to AAA fund, distribute, market and monetize their games, and acts as merchant of record for 1,500+ developers worldwide. For more information, visit xsolla.com. The role We are hiring a Software Engineer, Web3 for Xsolla ZK , Xsolla 's Web3 ecosystem on a zkSync-based L2. It includes: smart wallets built on account abstraction; SDKs that game studios and partners use to bring players on-chain; infrastructure backend services for tokenizing in-game items and currencies; ecosystem dApps: a DEX , an NFT marketplace and an auction. This is a senior fullstack role: you work across backend, frontend and smart contracts. WHAT YOU WILL OWN Features end to end: backend, frontend and production The on-chain / off-chain architecture of your product: what lives in contracts, what lives in services, and how the two stay consistent. You make these decisions and justify them in writing Security and correctness of what you ship: signing flows, interactions with contracts that hold user assets, keys and secrets Production operation of your services, as part of the team's on-call rotation WHAT YOU WILL DO Build backend services in Go and TypeScript: chain indexing, transaction relaying, event processing, APIs for dApps and SDKs Build infrastructure backend services for tokenizing in-game items and currencies Build dApp frontends in React: wallet connection, transaction signing, on-chain state in the UI Integrate smart wallets into products: accounts, paymasters, bundlers Develop SDKs used by game studios and partners Monitor services and contracts in production and take part in on-call Review code Set up and maintain AI tooling in the repositories (Claude Code, Codex, Cursor: rules, context, harness) so the team uses it effectively Required Experience 5+ years of commercial software development, with senior-level production experience across backend and frontend dApps that you shipped to production and maintained Web3 libraries and wallets viem and wagmi in production: clients and transports, contract reads and writes with typed ABIs, event subscriptions, wagmi hooks and connectors, caching and invalidation of on-chain state How wallet signers work: EOAs, browser and embedded wallets, smart accounts; personal_sign (EIP-191) and typed data (EIP-712); the EIP-1193 provider; network switching Hands-on experience with smart wallets: UserOperations, gas sponsored via paymasters, signature validation for contract accounts (ERC-1271) Backend Go and TypeScript (Node.js) for production services Processing on-chain events: idempotency, reorg handling, retries Asynchronous messaging and event-driven design (Kafka, RabbitMQ or NATS ): delivery guarantees, ordering, reprocessing Relational databases (PostgreSQL) and caching (Redis) Designing REST and gRPC APIs: versioning, backward compatibility Frontend React and TypeScript: rendering model, state management, performance Web security fundamentals: XSS , CSRF , CSP , safe handling of signatures and keys in the browser Smart contracts Reading and understanding Solidity contracts and the EVM (storage, gas, call semantics, proxy upgrade patterns, access control) well enough to integrate with them safely and review changes Common contract vulnerability classes (reentrancy, front-running / MEV , oracle manipulation, signature replay) and how they affect the off-chain side Operations Containers and orchestration (Docker, Kubernetes) at the level of deploying and debugging your own services Observability (we use Datadog; experience with Prometheus, Grafana, ELK / Graylog or OpenTelemetry also counts): metrics, logs, tracing and alerting for services and contracts; diagnosing incidents in production Engineering practices Testing: unit, integration, E2E Git, CI/CD (GitLab CI or similar) AI-assisted engineering Daily hands-on use of AI coding tools (Claude Code, Codex, Cursor) for development and review, including configuring them for a repository English Spoken English at B2 level or higher Nice to have zkSync / ZK Stack and the specifics of the zk -rollup stack Designing, writing and testing smart contracts in Solidity with Foundry; deploying and upgrading them safely Building ERC-4337 infrastructure yourself (bundlers, paymasters); EIP-6963, EIP-5792 DeFi: DEX and AMM mechanics NFTs and marketplaces: ERC-721, ERC-1155, auction mechanics L2 infrastructure: running nodes, indexers, bridges Designing SDKs for external developers Gaming domain experience HOW WE WORK Decisions in writing. Significant technical decisions are written up as an RFC or ADR that lays out the options and trade-offs. We discuss the document, not a blank whiteboard. AI is part of everyday engineering. We use AI coding tools for development and review, and we treat configuring them for a codebase as real engineering work. HOW WE HIRE Intro call. Your background, your motivation and the role. Technical interview. Built directly on the What you will own and Required sections above. We won't ask about anything this posting doesn't promise. Bar raiser. An engineer from outside the hiring team checks that you raise the overall engineering bar. THE TEAM You will work alongside product managers, designers, smart contract, backend and frontend engineers, QA and DevOps. BENEFITS We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play. EMPLOYMENT DETAILS Location: Remote (worldwide) Employment Type: Full-time Schedule: 10:00–19:00 (flexible) Contract: Employment agreement (entity or EOR arranged per candidate location) EQUAL EMPLOYMENT STATEMENT Xsolla is dedicated to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, language, sexual orientation, national origin, genetics, political beliefs, disability, age, marital status, social background or other characteristics. We are committed to compliance with all fair employment practices regarding citizenship and immigration status. CONTACT If you have questions regarding our hiring practices, please contact careers@xsolla.com. For more vacancies, visit xsolla.com/careers.

Location: Russia Workplace: remote ABOUT XSOLLA Xsolla is a global video game commerce company headquartered in Los Angeles. It helps developers from indie to AAA fund, distribute, market and monetize their games, and acts as merchant of record for 1,500+ developers worldwide. For more information, visit xsolla.com. The role We are hiring a Software Engineer, Web3 for Xsolla ZK , Xsolla 's Web3 ecosystem on a zkSync-based L2. It includes: smart wallets built on account abstraction; SDKs that game studios and partners use to bring players on-chain; infrastructure backend services for tokenizing in-game items and currencies; ecosystem dApps: a DEX , an NFT marketplace and an auction. This is a senior fullstack role: you work across backend, frontend and smart contracts. WHAT YOU WILL OWN Features end to end: backend, frontend and production The on-chain / off-chain architecture of your product: what lives in contracts, what lives in services, and how the two stay consistent. You make these decisions and justify them in writing Security and correctness of what you ship: signing flows, interactions with contracts that hold user assets, keys and secrets Production operation of your services, as part of the team's on-call rotation WHAT YOU WILL DO Build backend services in Go and TypeScript: chain indexing, transaction relaying, event processing, APIs for dApps and SDKs Build infrastructure backend services for tokenizing in-game items and currencies Build dApp frontends in React: wallet connection, transaction signing, on-chain state in the UI Integrate smart wallets into products: accounts, paymasters, bundlers Develop SDKs used by game studios and partners Monitor services and contracts in production and take part in on-call Review code Set up and maintain AI tooling in the repositories (Claude Code, Codex, Cursor: rules, context, harness) so the team uses it effectively Required Experience 5+ years of commercial software development, with senior-level production experience across backend and frontend dApps that you shipped to production and maintained Web3 libraries and wallets viem and wagmi in production: clients and transports, contract reads and writes with typed ABIs, event subscriptions, wagmi hooks and connectors, caching and invalidation of on-chain state How wallet signers work: EOAs, browser and embedded wallets, smart accounts; personal_sign (EIP-191) and typed data (EIP-712); the EIP-1193 provider; network switching Hands-on experience with smart wallets: UserOperations, gas sponsored via paymasters, signature validation for contract accounts (ERC-1271) Backend Go and TypeScript (Node.js) for production services Processing on-chain events: idempotency, reorg handling, retries Asynchronous messaging and event-driven design (Kafka, RabbitMQ or NATS ): delivery guarantees, ordering, reprocessing Relational databases (PostgreSQL) and caching (Redis) Designing REST and gRPC APIs: versioning, backward compatibility Frontend React and TypeScript: rendering model, state management, performance Web security fundamentals: XSS , CSRF , CSP , safe handling of signatures and keys in the browser Smart contracts Reading and understanding Solidity contracts and the EVM (storage, gas, call semantics, proxy upgrade patterns, access control) well enough to integrate with them safely and review changes Common contract vulnerability classes (reentrancy, front-running / MEV , oracle manipulation, signature replay) and how they affect the off-chain side Operations Containers and orchestration (Docker, Kubernetes) at the level of deploying and debugging your own services Observability (we use Datadog; experience with Prometheus, Grafana, ELK / Graylog or OpenTelemetry also counts): metrics, logs, tracing and alerting for services and contracts; diagnosing incidents in production Engineering practices Testing: unit, integration, E2E Git, CI/CD (GitLab CI or similar) AI-assisted engineering Daily hands-on use of AI coding tools (Claude Code, Codex, Cursor) for development and review, including configuring them for a repository English Spoken English at B2 level or higher Nice to have zkSync / ZK Stack and the specifics of the zk -rollup stack Designing, writing and testing smart contracts in Solidity with Foundry; deploying and upgrading them safely Building ERC-4337 infrastructure yourself (bundlers, paymasters); EIP-6963, EIP-5792 DeFi: DEX and AMM mechanics NFTs and marketplaces: ERC-721, ERC-1155, auction mechanics L2 infrastructure: running nodes, indexers, bridges Designing SDKs for external developers Gaming domain experience HOW WE WORK Decisions in writing. Significant technical decisions are written up as an RFC or ADR that lays out the options and trade-offs. We discuss the document, not a blank whiteboard. AI is part of everyday engineering. We use AI coding tools for development and review, and we treat configuring them for a codebase as real engineering work. HOW WE HIRE Intro call. Your background, your motivation and the role. Technical interview. Built directly on the What you will own and Required sections above. We won't ask about anything this posting doesn't promise. Bar raiser. An engineer from outside the hiring team checks that you raise the overall engineering bar. THE TEAM You will work alongside product managers, designers, smart contract, backend and frontend engineers, QA and DevOps. BENEFITS We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play. EMPLOYMENT DETAILS Location: Remote  Employment Type: Full-time Schedule: 10:00–19:00 (flexible) Contract: Employment agreement (entity or EOR arranged per candidate location) EQUAL EMPLOYMENT STATEMENT Xsolla is dedicated to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, language, sexual orientation, national origin, genetics, political beliefs, disability, age, marital status, social background or other characteristics. We are committed to compliance with all fair employment practices regarding citizenship and immigration status. CONTACT If you have questions regarding our hiring practices, please contact careers@xsolla.com. For more vacancies, visit xsolla.com/careers.

Location: Kuala Lumpur, Malaysia Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents. You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future. What You’ll Be Doing Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations. Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification). Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements. Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams. Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction. Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements. Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume. Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them. Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users. Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas. If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up. What We Look For In You Experience & Industry Knowledge 5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services. Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes. Experience working with or leading offshore support teams in a high-growth or regulated environment. Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops. Skills & Competencies Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management. Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams. Operationally minded — you're a problem-solver who can turn user pain points into action plans. Process-driven — capable of designing and implementing SOPs and knowledge base content. Excellent communicator — able to distill regulatory complexity into practical CS guidance. Analytical — confident using data and KPIs to improve customer outcomes and support operations. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity As OKX US continues to grow, we are looking for a Support Operations Lead to join our Business Management team, with a focus on leading and coaching our global Customer Support (CS) function to better serve OKX users. Rather than being a direct member of the CS team, you’ll work alongside Operations, Compliance, Product, and Marketing stakeholders to uplift the quality, efficiency, and regulatory compliance of our offshore CS agents. You’ll act as a subject matter expert (SME) for all things within the customer support experience — helping offshore agents understand local customer expectations, regulations, and how to handle issues with care and accuracy. This is a strategic and high-impact role, laying the groundwork for improved CS experience and potentially a local team in the future. What You’ll Be Doing Represent the voice of the customer within the business and act as SME for support needs, regulations, and expectations. Coach and guide offshore CS teams to improve handling of tickets, especially regulatory-sensitive cases (e.g., scam/fraud, ID verification). Partner with local Compliance, Operations, and Legal to ensure offshore CS agents are trained and updated on local regulatory requirements. Manage high-priority and escalated customer cases in collaboration with offshore agents and local teams. Liaise with Customer Due Diligence (CDD) teams to improve KYC/AML workflows for customers and reduce customer friction. Act as SME for OKX Card support operations — guiding offshore CS on dispute handling, chargeback processes, and cardholder issue resolution in line with card program compliance requirements. Work closely with Product and Marketing teams to proactively inform CS of upcoming campaigns, changes, or product launches that may drive ticket volume. Identify operational pain points in the customer journey and work cross-functionally to resolve or escalate them. Develop SOPs, quick guides, and training materials to help offshore agents respond more effectively to users. Track key CS metrics such as resolution time, CSAT, and escalation volume to measure success and identify improvement areas. If the business moves toward a local CS team in the future, help scope, plan, and build this function from the ground up. What We Look For In You Experience & Industry Knowledge 5+ years of experience in customer operations, customer experience, or support leadership, ideally within fintech, crypto, or financial services. Solid understanding of US financial regulation, consumer protection expectations, and AML/KYC processes. Experience working with or leading offshore support teams in a high-growth or regulated environment. Exposure to customer-centric operations functions — blending support, risk, compliance, and product feedback loops. Skills & Competencies Strong leadership and coaching ability, with a focus on raising offshore team performance without direct line management. Excellent stakeholder management skills — ability to work across compliance, product, marketing, and support teams. Operationally minded — you're a problem-solver who can turn user pain points into action plans. Process-driven — capable of designing and implementing SOPs and knowledge base content. Excellent communicator — able to distill regulatory complexity into practical CS guidance. Analytical — confident using data and KPIs to improve customer outcomes and support operations. Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Sofia, Bolgaria Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. In this role, you will analyze CAD models and technical drawings, assess manufacturability, calculate costs, and provide DFM feedback to ensure accurate and timely quoting for our customers. This position combines deep technical expertise in manufacturing processes with strong analytical and communication skills. How You’ll Contribute: Analyze drawings and CAD models (in English) Calculate manufacturing costs (materials, machining hours, post-processing) Provide recommendations on manufacturing processes where needed Document and transfer calculations to the Sales/Commercial team Review 3D models and 2D drawings for quoting and manufacturability feedback Organize RFQs and clarify details with Sales and Engineering teams Maintain quote databases and ensure timely updates Deliver high-quality and accurate quotes ideally within 1–2 working hours Support process automation initiatives and workflow optimization What You’ll Bring to Xometry: Education: Higher technical education (Mechanical/Manufacturing Engineer, Process Engineer, or similar) Experience: 6+ years of experience in metalworking / mechanical engineering Technical Expertise: Expert knowledge of machining and fabrication processes – turning, milling, CNC machining, EDM, laser/waterjet/plasma cutting, sheet metal processing, and welding Post-Processing Knowledge: Understanding of post-processing methods – polishing, hardening, heat treatment, anodizing, sand/shot blasting, coatings, and painting Materials Knowledge: Knowledge of different materials (metals, plastics, composites) and their processing properties Language: English level B2+ Customer Focus: Customer-oriented mindset and ability to clearly explain technical details Attention to Detail: Strong attention to detail and ability to work under time pressure Technical Fluency: IT-enthusiast, ready to adopt modern tools and software (CAD/CAM, CRM, cloud systems) Core Technical Expertise: Technical drawing interpretation – proficiency 5/5 Tooling & fixture design for machining, assembly, and welding – proficiency 3/5 Manufacturing processes expertise (laser/waterjet cutting, turning, milling, grinding, EDM, sheet metal fabrication) – proficiency 5/5 Coatings and heat treatment – proficiency 3/5 Labor intensity and manufacturability assessment – proficiency 5/5 CAM programming for CNC (SolidWorks, Fusion 360, CypCut) – proficiency 3/5, with readiness for further training Work Conditions: Full-time remote work (home office), later hybrid (3 days from office) once the office in Sofia is opened Flexible schedule aligned with the US Eastern Time Zone Company-provided desktop PC and monitor Stable high-speed internet and comfortable workspace required Holiday Calendar: EU or local holiday #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Location: Kazakhstan, Georgia, Serbia Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. In this role, you will analyze CAD models and technical drawings, assess manufacturability, calculate costs, and provide DFM feedback to ensure accurate and timely quoting for our customers. This position combines deep technical expertise in manufacturing processes with strong analytical and communication skills. How You’ll Contribute: Analyze drawings and CAD models (in English) Calculate manufacturing costs (materials, machining hours, post-processing) Provide recommendations on manufacturing processes where needed Document and transfer calculations to the Sales/Commercial team Review 3D models and 2D drawings for quoting and manufacturability feedback Organize RFQs and clarify details with Sales and Engineering teams Maintain quote databases and ensure timely updates Deliver high-quality and accurate quotes ideally within 1–2 working hours Support process automation initiatives and workflow optimization What You’ll Bring to Xometry: Education: Higher technical education (Mechanical/Manufacturing Engineer, Process Engineer, or similar) Experience: 6+ years of experience in metalworking / mechanical engineering Technical Expertise: Expert knowledge of machining and fabrication processes – turning, milling, CNC machining, EDM, laser/waterjet/plasma cutting, sheet metal processing, and welding Post-Processing Knowledge: Understanding of post-processing methods – polishing, hardening, heat treatment, anodizing, sand/shot blasting, coatings, and painting Materials Knowledge: Knowledge of different materials (metals, plastics, composites) and their processing properties Language: English level B2+ Customer Focus: Customer-oriented mindset and ability to clearly explain technical details Attention to Detail: Strong attention to detail and ability to work under time pressure Technical Fluency: IT-enthusiast, ready to adopt modern tools and software (CAD/CAM, CRM, cloud systems) Core Technical Expertise: Technical drawing interpretation – proficiency 5/5 Tooling & fixture design for machining, assembly, and welding – proficiency 3/5 Manufacturing processes expertise (laser/waterjet cutting, turning, milling, grinding, EDM, sheet metal fabrication) – proficiency 5/5 Coatings and heat treatment – proficiency 3/5 Labor intensity and manufacturability assessment – proficiency 5/5 CAM programming for CNC (SolidWorks, Fusion 360, CypCut) – proficiency 3/5, with readiness for further training Work Conditions: Full-time remote work (home office) Flexible schedule aligned with the US Eastern Time Zone Company-provided desktop PC and monitor Stable high-speed internet and comfortable workspace required Holiday Calendar: EU or local holiday #LI-Remote #Promoted Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please read our privacy policy here.

Location: Jakarta; Kuala Lumpur Workplace: onsite Ajax Systems is an international technology company and Europe's largest developer and manufacturer of Ajax security systems with smart home capabilities. Our ecosystem consists of 135 devices, mobile and desktop applications, and server infrastructure. Every year, we experience exponential growth in both our team and our global user base. Today, Ajax Systems employs over 3,300 people, and Ajax devices protect 2.5 million users across more than 187 countries worldwide. Our company continues to grow rapidly, and we are always looking for proactive and ambitious professionals to join us. As we consistently expand our production capacity, we continue to strengthen our team. We are the Pre-Sales Engineering team at Ajax Systems , working at the intersection of technology, sales, and innovation. We do more than just support sales — we help our partners integrate cutting-edge security systems into their businesses, redefining what modern security solutions can achieve. What do we do? Test and implement innovations: Our Pre-Sales team is among the first to gain access to the latest devices and technologies. We test them in real-world environments and provide valuable feedback to our development teams. Support our partners: We educate clients worldwide through seminars, webinars, and technical workshops. Our goal is to make complex technologies simple and easy to understand. Expand our expertise: We work not only with security systems but also with related technologies, including IoT, automation, networking, cloud solutions, and AI. What is our mindset? Pre-Sales at Ajax Systems is not about providing standard answers — it is about finding solutions to unique and complex challenges. It requires a deep understanding of our products, a project-oriented mindset, and a genuine desire to help clients quickly adopt the latest technologies. We take a holistic approach: one day, we act as technical consultants; the next, as product marketing experts; and sometimes, as strategists working alongside our partners to develop solutions for large-scale projects. What makes this role special? Variety of challenges: Every day brings something new — from supporting complex integration projects to developing training materials for our partners. Cutting-edge technology: We work with advanced security solutions, test new devices, and explore integration opportunities with third-party systems. The passion behind the profession: There is something truly special about knowing that your expertise helps protect thousands of properties and facilities around the world. Our mission We aim to transform the approach to security by making modern technologies accessible, intuitive, and effective. Our goal is to become trusted partners for our clients in implementing innovations that not only respond to threats but also help prevent them. Responsibilities Conduct technical seminars, webinars, training sessions, presentations, and product demonstrations for partners and company employees. Develop and implement solutions aligned with the business objectives defined by clients. Participate in new product launches. Collaborate closely with Sales, R&D, Support, QA, BA, and PM teams. Conduct market research and competitor analysis. Participate in industry conferences and events. Travel internationally for business purposes. Key requirements Strong verbal and written communication skills. Experience delivering presentations, webinars, and training sessions. Ability to quickly learn and understand new technical information. Strong negotiation skills and the ability to effectively present and justify technical solutions. Ability to quickly assess client needs and propose optimal solutions. Adaptability and the ability to respond promptly to changes in processes or client requirements. Ability to multitask and prioritize effectively. Experience with security, video surveillance, access control, fire alarm, and automation systems, including system design, installation, and maintenance. Solid knowledge of electronics, including an understanding of electronic components and circuit diagrams. Upper-Intermediate (B2) level of English proficiency. What we offer Freedom to make decisions and bring your ideas to life. A dynamic, passionate team and a zero-bullshit culture. Company-funded external training and professional development opportunities. English lessons with a native speaker. Early access to testing new devices before their official release. Flexible working hours in the office. Medical insurance. If you want to work with the latest technologies, grow professionally every day, and challenge yourself with ambitious goals — join our Pre-Sales team!

Location: Anywhere in Belgium HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ THE INSURANCE TEAM ⭐️ Being part of Alan's insurance community is a great opportunity to have a significant impact on people's health and wellbeing in our multiple countries of operation. - We are at the heart of Alan's mission, bringing to the team our technical leadership and expertise on healthcare and death & disability insurance. - We work hand in hand with our data scientists, designers, engineers and product managers to build the most differentiating products and provide a delightful experience at a fair price. - We build and manage offers for large companies and public institutions with our sales and account management teams. - We make sure our portfolio is closely monitored and risks are effectively managed. - We also manage our capital, steer our reinsurance strategy and maintain a trusting relationship with our insurance regulators. ⭐️ THE INSURANCE EXPERT ROLE IN BELGIUM ⭐️ The role of an Insurance Expert at Alan is to: - Design and price insurance offers, - Monitor the business and the risks, - Help the rest of the team understand the subtleties of healthcare and insurance. Being an Insurance Expert at Alan in Belgium means: - Being part of a talented team working to deliver the best experience to our members. - Recent missions include: - Build winning products and pricing strategies to unlock new segments - Bring insurance expertise to help us sign the largest customers in Belgium - Enter new segments like public sector to unlock new growth in Belgium - Enhance our portfolio monitoring as it grows in scale and complexity - Strengthen our relationship with regulatory bodies and improve our compliance - Work with engineers to build tools to create tailored insurance offers at scale - Being part of an insurance community at the global level, with an impact on our organisation, hiring and training across multiple countries. ⭐️ IS IT YOU WE'RE LOOKING FOR? ⭐️ You may be a great fit for the role if: - You have 5+ years of experience in the insurance sector, with meaningful exposure to health insurance products (hospitalisation, group insurance, disability or dental) - You are fluent in English and Dutch (French is a plus) - You combine a scientific background (actuarial sciences, statistics, mathematics or data science) with practical experience in insurance (product, pricing, regulatory or analytics) - You have strong analytical and strategic thinking skills, with the ability to translate complex data, business and legal questions into actionable outputs - You have a builder mindset: you continuously identify opportunities to improve and scale processes and systems - You are willing to deeply change the insurance and healthcare industry and challenge the status quo - You communicate in a clear, structured and to-the-point way (written and spoken) For this role, we are looking to hire within the C1-E level range. 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info. YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘 A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

Location: Anywhere in Belgium HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ THE INSURANCE TEAM ⭐️ Being part of Alan's insurance community is a great opportunity to have a significant impact on people's health and wellbeing in our multiple countries of operation. - We are at the heart of Alan's mission, bringing to the team our technical leadership and expertise on healthcare and death & disability insurance. - We work hand in hand with our data scientists, designers, engineers and product managers to build the most differentiating products and provide a delightful experience at a fair price. - We build and manage offers for large companies and public institutions with our sales and account management teams. - We make sure our portfolio is closely monitored and risks are effectively managed. - We also manage our capital, steer our reinsurance strategy and maintain a trusting relationship with our insurance regulators. ⭐️ THE INSURANCE EXPERT ROLE IN BELGIUM ⭐️ Being an Insurance Expert at Alan in Belgium means being part of a small and talented team currently working on delivering the best experience to our members. The role of an Insurance Expert at Alan is to: - Design and and price insurance offers, - Monitor the business and the risks, - Help the rest of the team understand the subtleties of healthcare and insurance. Recent missions include: - Contribute to new product design and pricing strategies. - Support Sales with insurance expertise to help sign large customers in Belgium. - Monitor the portfolio and improve the depth and accuracy of reporting. - Document and structure insurance knowledge to up-level the Belgium team. - Join the insurance on-call rotation to support internal teams with day-to-day questions. - Work with Engineering on tools that create tailored insurance offers at scale. - Being part of an insurance community at the global level, with an impact on our organisation, hiring and training across multiple countries. ⭐️ IS IT YOU WE'RE LOOKING FOR? ⭐️ You may be a great fit for the role if: - You combine a scientific background (actuarial sciences, statistics, mathematics or data science) with a first experience or strong interest in insurance (product, pricing, regulatory or analytics) - You have strong analytical and strategic thinking skills, with the ability to translate complex data, business and legal questions into actionable outputs - You have a builder mindset: you continuously identify opportunities to improve and scale processes and systems - You are willing to deeply change the insurance and healthcare industry and challenge the status quo - You communicate in a clear, structured and to-the-point way in English (written and spoken) For this role, we are looking to hire within the B1-C0 level range. 🎯 IMPORTANT NOTE: WE HIRE PEOPLE, NOT ROLES. If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! 🔖 Check out our About Alan https://alan.com/about and Career https://alan.com/careers pages, as well as our Medium https://medium.com/alan, blog https://blog.alan.com/ and Glassdoor page https://www.glassdoor.com/Overview/Working-at-Alan-EI_IE1696043.11,15.htm for more info. YOU WANT TO KNOW MORE ABOUT ALAN? - 🙌 Perks & Benefits https://alan.com/en/careers/a/salary-equity: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. - 🤘 A strong culture https://alan.com/en/about/a/leadership-principles: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

Location: Limassol, Cyprus About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Calling all team-players - are you looking for a flexible role that could shape the future of retail? If so, then let’s talk! We are currently looking for part-time and full-time Retail Grocery Assistants (or Grocery Associates, as we call them) to join our awesome team in Limassol! 🤩 What you’ll be doing Taking in orders through our Merchant app Picking and packing groceries, and handing them to customers and courier partners Unloading food and supplies that we receive from vendors Managing our internal systems which include precise information about nutrients and allergens Maintaining order and cleanliness of the store Our humble expectations You are proactive and a fast learner with the ability to multitask You’ll work in flexible shifts in both morning and evening shifts across weekdays and weekends - our store is open 7 days a week. We require flexibility to work across all our working hours, including weekends and public holidays Experience from working in a grocery store is an advantage! You have a full professional proficiency in English. Fluency in Greek is a plus! You have the right to work in Cyprus What you'll get by joining us Attractive salary package and thirteen salaries per year 21 days of paid leave per year Wolt credits cashback benefit Employee assistance program Excellent working environment Wolt-wide training programs and career development opportunities Fruits and drinks at the Wolt Market Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

The VP of Security & Infrastructure is accountable for maintaining and elevating these security, privacy, and architectural standards across the organization. Security Strategy & Governance Security Stategy and Roadmap: Develop, evolve and communicate Flo’s security strategy and roadmap, promoting strong shared security ownership culture.

Location: Belgrade, Serbia; Bratislava, Slovakia; Prague, Czechia About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Team The Platform Hiring Team (PHT) is building a centralized, technology-enabled hiring engine for repeatable, scaled hiring roles across supported DoorDash, Deliveroo and Wolt businesses. You'll join the Platform Hiring Team, PHT's system-facing execution arm. This team owns candidate delivery inside the active hiring platform, today Fountain: reviewing AI-supported recommendations, making the final hiring decision, and moving candidates through to offer at speed and scale. About the Role You'll work within Fountain, Greenhouse or future ATS systems completing assigned workflows within agreed service windows and approved productivity standards. You'll review AI-supported recommendations, assess interview content, confirm eligibility and rehire status, and make and document the final human candidate progression decision using approved criteria. You'll complete the approved offer flow and promptly escalate pipeline risks, system defects, scoring anomalies, compliance concerns, and recurring workflow friction to your Team Lead. You're excited about this opportunity because you will Work from shared platform queues and complete assigned workflows within agreed service windows. Own assigned candidate cases across application review, candidate contact, interview coordination where required, progression, offer acceptance, system disposition, and accepted-offer handoff. Review platform and AI-supported recommendations using approved, job-related criteria. Review interview content, eligibility, rehire status, and required hiring information. Make and document the final human candidate progression decision within the approved process. Maintain timely candidate communication, manage rescheduling or no-show recovery, and close cases professionally. Trigger an approved offer video or conduct an offer call based on the role, market, and candidate need. Maintain complete, accurate, and compliant candidate records in the active system. Escalate low pipeline, system defects, scoring anomalies, compliance concerns, and complex candidate cases. Support light sourcing, virtual attraction activity, or online events when assigned and trained. Identify workflow friction, recurring exceptions, and opportunities to improve platform design. Apply new workflows, playbooks, and quality standards consistently across supported markets. Flex across qualified pipelines based on capacity, language, time zone, and business priority. We're excited about you because You have Czech & Slovak language skills. Interest in learning more about recruitment. Strong attention to detail and comfort completing repeatable work at pace. Sound judgment and confidence making fair, evidence-based candidate decisions. Clear written and verbal communication with a strong candidate-service mindset. Comfort using applicant tracking systems or workflow tools such as Fountain, Greenhouse, or comparable systems. Ability to interpret performance data, follow documented standards, and escalate unusual results. Curiosity about automation and a commitment to responsible human review of AI-supported outputs. Ability to work collaboratively across cultures, time zones, and changing priorities. How success is measured Profiles and workflows are completed against the agreed capacity and service model. Candidate progression decisions meet quality, fairness, and compliance standards. Candidate records are accurate, complete, and current. Candidate response time, offer handling, and queue aging remain within target. Accepted offers move through a complete, timely, and accurate downstream handoff. Escalations are timely, clear, and routed to the correct owner. Improvement ideas identify measurable time, quality, or risk impact. Key partnerships Platform Hiring Team Lead, other Platform Hiring Specialists, Platform Hiring Partners, and the PM Team. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: Germany Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why This Role? We're seeking an experienced Program Manager to join Cohere's customer-facing Program Management team, with a focus on public sector and defence accounts in Europe, particularly in Germany. This is a highly specialised role requiring an individual who understands technical program delivery, the technical complexity of frontier AI models and the unique requirements of government and defence organisations. You will be the critical bridge between our cutting-edge AI capabilities and the specific needs of Ministries, Agencies, and defence organisations across Europe. You'll navigate complex procurement processes, stringent security requirements, data sovereignty concerns, and regulatory compliance while ensuring our customers successfully deploy and scale our AI solutions. In this role, you'll collaborate with our Strategic Customer team, Applied ML (AML) Engineering, Forward Deployed Engineering (FDE), Platform, Product, and Go-to-Market teams, serving as the technical program lead and trusted advisor for our most sensitive and high-impact government and defence engagements. Location: Germany Eligibility: This individual must be a German citizen living in Germany and fluent in German, enabling immediate engagement with critical defense and national security customers. Security Clearance: German security clearance is not required, but is a strong nice-to-have. What You'll Do Customer Program Leadership: - Own end-to-end technical program delivery for Germany and broader European public sector and defence customers, from initial deployment through production scaling - Serve as the primary technical program point of contact for customers, building trusted relationships with departmental CIOs, IT directors, and technical teams - Translate complex public sector and defence requirements (security, compliance, accessibility, bilingualism, data sovereignty) into actionable engineering plans - Navigate complex procurement processes, RFP responses, and contractual technical obligations. Strategic Communication: - Provide clear, timely, and objective communication across Cohere's engineering organisation, customer stakeholders, pubic sector and defence leadership - Translate between AI/ML technical concepts and government-appropriate language for decision-makers who may not have deep technical backgrounds - Present technical roadmaps and status updates to senior stakeholders including departmental executives - Represent Cohere's technical capabilities in sensitive government and defence contexts. Complex Program Management: - Create and manage project schedules that account for public sector and defence timelines, security review processes, and approval cycles - Identify and manage dependencies across government departments, security authorities, cloud service providers, and internal Cohere teams - Navigate risks unique to government and defence deployments: privacy compliance, security, political and regulatory, technology and infrastructure. - Drive alignment between product development priorities and specific customer requirements. Technical Delivery & Execution: - Ensure on-time delivery of AI solutions that meet security, privacy, accessibility, and performance standards - Coordinate technical work across multiple teams: model customisation, security hardening, integration with government systems, bilingual support - Establish governance checkpoints appropriate for high-stakes government and defence deployments - Problem-solve complex technical challenges in air-gapped, on-premises, or highly regulated environments. You May Be a Good Fit If: Required Experience: - 6+ years of experience as a customer-facing Technical or Engineering Program Manager in AI/ML consulting, technology transformation, or enterprise software delivery. - Excellent executive communication and stakeholder management. - Experience working with government, defence, or heavily regulated customers. - Proven track record managing complex, multi-stakeholder technical programs with stringent compliance requirements. - Bachelor’s degree in a relevant field; advanced degree or technical certs a plus. Technical Background: - Strong understanding of enterprise software deployment architectures (cloud, on-premises, hybrid, air-gapped) - Working knowledge of or experience with modern AI: LLMs, agentic systems, MCP, RAG, fine-tuning, evals, and responsible AI would be a strong differentiator - Comfortable discussing API integrations, model inference, data pipelines, and ML operations with technical stakeholders. Government & Defence Acumen: - Deep understanding of how government and defence organisations procure, evaluate, and deploy technology - Familiarity with European government requirements: data sovereignty, privacy laws (Privacy Act), accessibility standards, official languages obligations, security classifications - Understanding of defence and national security considerations in AI deployment - Experience with Algorithmic Impact Assessments or AI ethics frameworks is a strong asset - Eligible to obtain a German security clearance Nice to Have: - Active German security clearance - Bilingual (English/German) proficiency - Background in or strong familiarity with European defence, intelligence, or critical infrastructure sectors - Experience with GC Cloud services (Azure, AWS GovCloud) or Protected B/C environments - Project management certification (PMP, PgMP) or government-specific methodologies. Security Clearance Requirements This role strongly prefers eligibility for German government security clearance. We are looking for candidates eligible for German government clearance, meaning that they require German citizenship. In addition, this individual is required to be based in Germany and be fluent in German as this will enable immediate engagement with critical defence and national security customers. What Makes This Role Unique This isn't typical program management - it's a highly specialised role at the intersection of frontier AI, national security, and public sector digital transformation. You'll work on some of Canada's most sensitive and impactful AI deployments, helping government organisations harness cutting-edge technology while maintaining the highest standards of security, ethics, and accountability. If you're passionate about responsible AI adoption, understand the unique constraints and opportunities within government, and want to have an outsized impact on how Canada leverages AI to serve its citizens, this role is for you. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: Taguig, National Capital Region Workplace: Hybrid THE BUSINESS RESILIENCE OFFICER SUPPORTS THE DEVELOPMENT, IMPLEMENTATION, AND OVERSIGHT OF THE BANK’S BUSINESS CONTINUITY MANAGEMENT AND OPERATIONAL RESILIENCE PROGRAM. THE ROLE HELPS ENSURE COMPLIANCE WITH MORB SECTION 149, BSP BUSINESS CONTINUITY REQUIREMENTS, AND BSP CIRCULAR NO. 1203 ON OPERATIONAL RESILIENCE. KEY RESPONSIBILITIES - Maintain the Bank’s business continuity and operational resilience frameworks, policies, standards, and procedures. - Coordinate periodic Business Impact Analyses and continuity risk assessments. - Facilitate the identification of critical operations and their end-to-end dependencies, including people, processes, technology, facilities, information, and third parties. - Assist business units in establishing recovery objectives and tolerances for disruption. - Review and challenge business continuity, crisis management, emergency response, and recovery plans. - Coordinate tabletop exercises, call-tree tests, disaster recovery tests, simulations, and severe-but-plausible scenario exercises. - Evaluate test results, document identified gaps, and monitor corrective actions to completion. - Assess whether critical operations can remain within approved disruption tolerances. - Coordinate with IT on system resilience, disaster recovery, cybersecurity incident response, and recovery readiness. - Assess the continuity and resilience arrangements of critical service providers and outsourced operations. - Support the activation of continuity and crisis management plans during actual disruptions. - Facilitate post-incident reviews and ensure lessons learned are incorporated into policies, plans, and controls. - Maintain escalation and communication procedures for significant disruptions. - Support the timely preparation of regulatory incident reports and notifications. - Conduct training and awareness programs for employees, plan owners, and business continuity coordinators. - Prepare regular resilience reports, dashboards, and recommendations for senior management and the Board. - Maintain complete documentation for BSP examinations, internal audits, and independent reviews. - Monitor regulatory developments and recommend enhancements to maintain compliance. - Perform other operational-risk and resilience responsibilities assigned by the Chief Risk Officer. QUALIFICATION REQUIREMENTS - Bachelor’s degree in Business Administration, Finance, Information Technology, Engineering, or a related field. - At least 3 years of relevant experience in banking, financial services, or a related industry where BCP is important. - Experience in one or more of the following areas: - Business continuity management - Operational resilience or operational risk - Disaster recovery - Crisis or incident management - Banking operations - Information technology or cybersecurity - Audit, compliance, or risk management - Working knowledge of Business Impact Analysis, continuity planning, recovery strategies, and resilience testing. - Familiarity with BSP regulations, particularly MORB Section 149 and Circular No. 1203. - Knowledge of ISO 22301 or similar business continuity standards is preferred. - BCM, operational resilience, risk management, or disaster recovery certification is an advantage. - Strong analytical, documentation, project coordination, and report-writing skills. - Strong communication skills and ability to coordinate across business units, IT, management, and external service providers. - Ability to remain composed and work effectively during disruptions and crisis situations. - Willingness to provide support outside regular working hours during exercises or actual incidents, if warranted only.

Location: Remote - US West About the Job: The Senior Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth. Responsibilities: Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis. Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success. Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices. Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution. Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase. Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level. Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts About You: Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a fast paced, start-up environment. Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it. Intellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker. Excellent Communication: Your written and spoken communication skills are outstanding. Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work. Highly Adaptable: You excel in a fast-paced and dynamic organizational setting. Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization. Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner. Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team! Qualifications: 5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets. Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team. Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred. Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline. Experience working on a technical product, ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred. Experience with both proactive and reactive customer success motions. We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how. Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision. Pay: Target pay ranges based on Geographic Zones* for Level 4: Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $171,200 - $235,400 ** Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,100 - $211,860 ** Zone 3: All other US locations - $145,500 - $200,090* * LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com . Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly .com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply. Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com .

Location: London Workplace: Remote Coder is growing from about 220 to 500 people by the end of 2027, and our People team is growing with us. We work in pods (GTM, R&D, G&A), each with its own HRBP and Generalist, so leaders always know who to call. You'll be our first People presence on the ground in London and the day-to-day HR contact for the GTM pod, including our UK team and employees across our Employer of Record (EOR) arrangements. Our London entity is already up and running, so you'll keep the international employee experience running smoothly, help it mature, and work closely with the HRBPs on anything complex. What you'll do - Be the primary day-to-day HR contact for GTM employees, including UK and EOR employees - Own offer letters, contract administration, and onboarding workflows for international hires, including country-specific requirements - Administer benefits for our UK entity and across EOR providers, and recommend improvements as our international population grows - Keep our UK employment practices compliant and current, working with Legal, Finance, and the HRBPs on policies, contracts, and statutory requirements - Keep international employee data accurate in Rippling and Deel, and support audits and reporting - Answer employee questions on benefits, policies, leave, and pay, and escalate complex matters to the HRBP - Identify and implement improvements to how we onboard, administer, and offboard international employees What we're looking for - 3+ years in HR or People Operations, with UK employment experience - Working knowledge of UK employment law (contracts, right to work, statutory leave) and familiarity with EOR models - Hands-on experience with Rippling and/or Deel - Comfort being autonomous as the only People team member in London - Detail-oriented enough to catch a contract error before it ships, and strategic enough to know when to escalate - Extremely collaborative, working with a US-based team across time zones Bonus tacos if you have (Tacos? Ask us how we say thanks by giving tacos!) - Experience in a newly established UK entity or an early-stage international People function - Exposure to EMEA employment law beyond the UK - A high-growth startup background, ideally in a technical or SaaS environment As our London team and international footprint grow, this role is expected to grow in scope with the business. ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.