Location: Denmark - Remote
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
At Tenable, we seek a passionate and skilled Presales Security Engineer covering Denmark and Norway to join our team. In this role, you’ll be crucial in driving sales success and enhancing our customers' experience through your technical expertise. You'll work alongside Sales Representatives and a talented team to set Tenable apart from the competition, build lasting customer relationships, and create enthusiastic advocates for our solutions. You must speak
Fluent/Native Danish and English.
What You'll Do:
Deliver Technical Excellence:
Present technical demonstrations of Tenable’s platform products, showcasing their value and differentiation to potential customers.
Manage Evaluations:
Oversee enterprise software trials and "Proof of Value" evaluations, ensuring they align with customer goals.
Solve Real Problems:
Address customer challenges and business needs with consultative security and compliance expertise.
Engage and Educate:
Answer technical questions and provide insights, occasionally presenting at local events and conferences.
Support Sales Efforts:
Work closely with sales representatives to achieve or exceed revenue targets, support local partners in enterprise deals, and respond to RFIs and RFPs.
What We’re Looking For:
Technical Expertise:
Experience with Nessus or other network scanning
technologies and solid foundational knowledge of TCP/IP and network security concepts.
Cyber Security & Cloud Knowledge:
Familiarity with the Cyber Security ecosystem both on-prem and in the Cloud, including CMDB, Ticketing, Patch Management, PAM, etc.
Compliance Awareness:
Understanding of international & local compliance standards (e.g., NIS2, DORA, PCI, FISMA, SOX, NERC, CIS, DIS STIG).
Effective Communicator:
Excellent communication and presentation skills, with the ability to adapt based on the audience and effectively frame problems and solutions. Strong teamwork skills are essential, as collaboration is at the heart of this role’s success.
Flexibility:
Willingness to travel as needed within your territory (up to 25%).
Relationship:
Build a good relationship with customers, partners and your peers.
Drive Activities:
Demo’s, Workshop’s, Technical Meetings for customers & partners, Events and Webinars, Capture the Flag activities.
Bonus Points For:
Experience:
5-7 years of direct Pre-Sales Engineer experience.
Certifications:
Cloud certifications in AWS, GCP &/or Azure. CISSP or equivalent.
Network Knowledge:
Understanding of TCP/IP and network security concepts.
System Experience:
Experience with enterprise-class operating systems at the security admin level.
Embracing AI:
Experience and Creative in using AI capabilities.
DevOps Skills:
Proficiency in Docker, DevOps, API scripting, and Python SDK.
Proactive Attitude:
A self-starter who stays up to date with current technologies.
Interview Process
Recruiter Interview – 1st Stage - Virtual
Hiring Manager Interview – 2nd Stage – Virtual
Tech Assessment
- 3rd Stage - Virtual
Job Skills Interview - 4th Stage - Face to Face
Senior Stakeholder Panel Interview – Final Stage - Virtual
Apply Today!
If you’ve read this far and are still unsure if you should apply, we encourage you to go for it! At Tenable, we believe there’s no such thing as a perfect candidate. Whether you meet all the listed qualifications or just a few, we welcome your application. We value diverse perspectives and backgrounds and are excited to see what you can bring to our team.
Join us at Tenable, where your passion and expertise can make a real difference
every day.
#LI-JG1
#LI-Remote
This is the expected salary range for this position in the primary job location, depending on experience and qualifications. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of Competitive wellness and financial benefits.
EU Pay Range
725.000 kr.
—
965.000 kr. DKK
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: Remote - India
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next Technical Support Engineer 2.
About the job
This position is needed to support our customers’ use of Twilio’s Programmable Messaging product. This role will function as the voice of Twilio to our customers and partners and operate as a subject matter expert for Twilio’s Programmable Messaging API. In addition, focus on providing friendly, professional customer service, while problem-solving and demonstrating a high competency in communicating complex technical issues to both technical and non-technical audiences via phone, email, and chat mediums. Advanced time management skills are able to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures.
Responsibilities
In this role, you’ll:
Work on support cases submitted by Wholesale providers.
Resolve complex customer requests
Assist customers with troubleshooting message deliverability issues and manage escalations with our Carrier partners.
Contribute to existing documentation including to correct errors, the elaboration of details, updates to current standards.
Speak with a customer on the phone in order to troubleshoot support issues or address questions.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack.
File Jira’s to report reproducible bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
Work with your manager to surface customer problems to assist in process betterment.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
Bachelor’s degree or equivalent work experience
3+ years of experience in a client-facing technical role, preferably in supporting REST API or enterprise software
Position requires flexibility in work schedule weekend, swing, and night shifts
Positive attitude and ability to communicate with a wide array of stakeholders
A firm understanding of the technology stacks common to the Web and telco ecosystem.
Functional knowledge of general-purpose programming languages.
Strong problem-solving and technical troubleshooting skills
Ability to professionally and diplomatically address customer concerns and provide concise feedback.
Ability to de-escalate tense/tough customer situations in a live environment.
Excellent reading comprehension, listening, and writing skills.
Desired:
Previous exposure or knowledge of Twilio products.
Coding experience in any language. (reading and debugging)
Previous experience with JIRA or a similar ticketing system.
Location
This role will be remote and based in India (Karnataka, Maharashtra, Tamil Nadu, Telangana, Delhi)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: US - Headquarters - Maryland - Columbia
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc
Your Role:
The Senior Manager, Technical Excellence & Escalations leads the two teams that sit between Technical Support and the rest of the business: the global Technical Excellence team, staffed by our Technical Leads, and the global Escalations Engineering team.
Both produce Tenable's earliest and clearest signal about product supportability and customer risk. Both have historically produced that signal faster than the organization could act on it. This role exists to close that gap.
This is not a queue-management job. The Senior Manager is accountable for two outcomes: turning Technical Lead expertise and escalation findings into tracked change with Product and Engineering, and running one escalations practice that behaves identically in AMER, EMEA, and APJ.
The role sits within Operations & Scale and works in close partnership with the Sr. Director, who sets overall strategy and carries the executive narrative. The Senior Manager owns the operating model, the day-to-day practice, and the working-level relationships with Product and Engineering that make change actually happen. They lead senior individual contributors who are already force multipliers — which makes this a job about influence and orchestration, not direction.
Who You Are
An orchestrator, not a bottleneck.
You create the conditions for senior experts to influence the organization instead of routing their work through yourself.
Technically credible.
You have the depth to earn respect from Principal-level engineers and to challenge an Engineering assessment that doesn't hold up.
A clear communicator under pressure.
You can hold a room containing both a frustrated customer and an Engineering lead, and translate technical detail into business consequence.
A systems thinker.
You are drawn to the pattern behind the escalation. You would rather fix the class of problem than win the individual case.
Comfortable influencing without authority.
Much of what this role must accomplish depends on teams you don't own.
Effective remotely.
You build trust and hold a team together without relying on being in the room, and you communicate in writing well enough that distance isn't a handicap.
A developer of senior talent.
You are energized by growing people who are already very good, and you give direct feedback.
Your Opportunity:
Technical Excellence Team
Run the operating model and product coverage plan for the global Technical Excellence team — every strategic product has clear lead ownership, defined authority, and no coverage gaps across theaters.
Set the team's working agenda: what leads work on, what they own, and how their time splits between reactive escalation support and proactive supportability work.
Turn Technical Lead findings — defect patterns, supportability gaps, documentation failures, recurring friction — into one prioritized, evidence-backed agenda, not a stream of individual product complaints.
Position Technical Leads as credible partners in Product and Engineering forums, with the data, framing, and support they need to influence rather than escalate.
Contribute to the Technical Lead career path with the Education & Enablement Manager, and apply it consistently — progression from Technical Lead through Senior and Principal, and the competencies that separate each grade.
Global Escalations Practice
Own the global escalations practice day to day: process design, entry and exit criteria, severity definitions, roles, communication standards, and adherence.
Drive it to a single global standard. One model, consistently applied and measured across all theaters, with regional variance only where legally or operationally required.
Operate and enforce the working agreement with Product Engineering — SLA adherence for escalated defects, prioritization criteria, update cadence, and follow-through on resolution commitments. Escalate structural breakdowns to the Sr. Director.
Own the quality of post-escalation output. Every RCA and post-incident report produces a tracked action, not a filed document.
Build the prevention agenda: analyze root cause patterns and drive the upstream product, process, tooling, or enablement changes that reduce escalation volume and re-escalation rate.
Act as the Technical Support point of contact for high-severity customer situations — providing assurance and coordination without displacing the assigned Escalations Engineer.
Driving Change Across the Organization
Represent Technical Support in roadmap, release readiness, and quality forums at the Product Management and Engineering Manager level, making the supportability and escalation-risk case with data.
Run the working-level feedback loop into Product and Engineering: defined cadence, shared prioritization, visible tracking from support signal to shipped change.
Assemble the evidence behind supportability investment — ticket volume, escalation cost, re-escalation overhead — and partner with the Sr. Director to convert it into a business case that earns engineering capacity.
Partner with Engineering on release quality gates so Technical Support has meaningful input before GA, not remediation duty after it.
Represent both teams in cross-functional work with Customer Success, Sales Engineering, and Professional Services where escalation or account risk is in scope.
Produce the regular supportability and escalation readout for the Sr. Director: narrative, trend, and recommendation — not raw metrics. Present directly to senior leadership as requested.
Work with the Operations Manager to instrument escalation and Technical Lead activity in TSO reporting, so the teams' signal is visible without manual pulls.
Leadership & People Development
Lead and develop a senior, highly autonomous, globally distributed team, including the Principal Technical Lead as a technical partner and strategic extension of the function.
Operate as a player-coach: hold the operating cadence and coach the team, and step personally into a live critical escalation or a difficult Engineering conversation when it matters.
Build succession depth in both teams and eliminate single-person dependency on strategic products and accounts.
Partner with the Education & Enablement Manager — a peer in the same function — to close skill gaps in both populations and feed field learnings into broader Technical Support enablement and certification.
Set goals, performance expectations, and measurement for both teams in line with global Technical Support objectives.
Drive AI adoption within Technical Lead and Escalations workflows under the Support AI governance framework, acting as the proving ground for capability the wider TSO will inherit.
What You'll Need:
8+ years in Technical Support, Escalation Management, or customer-facing engineering in enterprise software, with recent focus on security or vulnerability management.
3+ years managing technical teams — ideally senior individual contributors, technical leads, or escalation engineers. Experience managing remote and globally distributed teams strongly preferred.
Hands-on experience running an escalation practice or program, including process design and cross-functional coordination.
Demonstrated ability to influence product and engineering priorities using support and escalation data.
Experience operating within Support–Engineering agreements, including SLA adherence for defect resolution.
Comfort with support metrics and the analysis behind them — escalation volume, re-escalation rate, time-to-resolution, ticket volume reduction — and the ability to build the evidence case for investment.
Strong understanding of Tenable's product portfolio and security best practices, or the demonstrated ability to reach it quickly.
Technical foundation across networking, authentication, operating systems, and cloud (AWS/Azure/GCP) sufficient to lead technical discussions credibly.
Excellent written and verbal communication; comfortable with senior stakeholders and with customers at any level.
Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
Able to work in a hybrid/on-site capacity at our office in Columbia MD.
Available to provide leadership coverage for critical escalations outside standard business hours as needed, and to work across AMER, EMEA, and APJ time zones to support globally distributed teams.
Occasional travel as required for team, customer, and cross-functional engagements.
Flexibility to perform other duties as deemed necessary by management.
And Ideally:
Cybersecurity or adjacent enterprise security SaaS experience.
Prior time as a Technical Lead, Principal Engineer, or Escalations Engineer — credibility earned in the seat.
Product Management or program management exposure.
Familiarity with AI-assisted support workflows and their governance.
Experience supporting FedRAMP or other regulated environments.
#LI-Hybrid
#LI-MM1
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range
$130,000
—
$173,333.33 USD
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: Amsterdam, Netherlands; Remote - Europe
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
#LI-IV1
The role
The Service Desk IT Operations Lead is the senior individual contributor on the Service Desk path and the senior technical escalation point for Service Desk across
EMEA
and
APAC
. The role owns and improves Service Desk processes, runbooks, escalation paths, the employee hardware lifecycle and new-hire IT onboarding, administers Service Desk tooling on behalf of its owners, and leads improvement initiatives and cross-functional projects. It acts as the bridge between the Service Desk and Infrastructure, Enterprise Applications and Security, and leads through expertise, judgment and influence rather than formal authority. It carries no line-management responsibility.
Your responsibilities will include:
Serve as the final technical escalation point within Service Desk for high-severity, high-complexity and business-critical issues, before engagement of Infrastructure, Enterprise Applications, Security or vendors; coordinate major-incident response, communication and post-incident follow-through with the relevant teams.
Act as consultation point for L1/L2 on complex or unusual cases: advise on troubleshooting approach, ownership, escalation path and resolution before issues are escalated.
Act as subject matter expert for the end-user computing environment: endpoints (Windows, macOS), mobile devices, identity and access (Entra ID / Active Directory,
SSO
,
MFA
), Microsoft 365,
MDM
, collaboration tools and meeting-room technology.
Administer and configure Service Desk tooling (e.g. Jira Service Management workflows and automation, device enrolment and
MDM
policy, hardware asset management tooling) as agreed with the tool and platform owners, and propose and implement improvements, including request workflows and automations used by adjacent functions. Ownership of the tools and platforms sits with IT leadership and platform owners.
Administer selected corporate IT systems and services according to operational requirements, including access and permissions management, service configuration and automation.
Maintain and improve Service Desk procedures, runbooks, escalation paths and knowledge base; propose technical standards for approval by Service Desk management and maintain them once approved; advise on operational priorities.
Contribute to creating and updating documentation: runbooks, process documents, technical standards and knowledge-base articles, setting the standard for documentation quality across the team.
Analyze ticket, escalation and
SLA
data to identify systemic issues and contribute to
SLA
reporting; lead root-cause analysis and problem management; design process, tooling and automation changes that improve first-time resolution and reduce escalation volume.
Assess proposed solutions and operational changes for supportability and user impact; advise management and partner teams on the support implications of technology decisions.
Provide organizational context on existing and legacy IT processes, systems, decisions and ownership structures; apply it when evaluating current processes, and improve legacy practices where appropriate.
Identify gaps or ambiguities in operational ownership and work with the relevant stakeholders to establish practical solutions.
Own and improve employee-lifecycle processes, including hardware provisioning and, with Onboarding and People teams, new-hire IT onboarding across
EMEA
and
APAC
.
Recommend standards for company-provided laptops, peripherals and other end-user equipment, balancing business need, supportability, lifecycle and market availability; maintain the approved standards.
Own employee hardware lifecycle processes, provisioning, replacement, reuse, return, disposal and employee resale, and provide demand forecasts and regional requirements (including Bill & Hold) to IT Supply Chain and Procurement; recommend routine purchases against agreed standards, approving only within a documented delegated spend limit.
Lead and continuously improve equipment reuse and employee resale, including TechShop.
Contribute to forecasting and budget planning for employee technology and Service Desk requirements.
Support Service Desk contracts, renewals and licensing; maintain working relationships with hardware and Service Desk vendors.
Lead Service Desk projects, system migrations, new technology rollouts, process optimization, and contribute Service Desk expertise to company initiatives such as regional expansion, office launches, organizational changes and onboarding improvements, working with Infrastructure, Enterprise Applications, Security, HR/People, Onboarding, Recruiting, Procurement, Workplace/Facilities and the
AV
/Builds team.
Advise partner functions on Service Desk capabilities, procedures, requirements and dependencies, and work with them to define and improve shared operational processes (e.g. joiner/mover/leaver with People, office launches with Workplace).
Act as technical interviewer in Service Desk recruitment, providing structured feedback and hiring recommendations to management, and technical input to role requirements.
Deliver technical onboarding for new team members and mentor L1 and L2 through joint troubleshooting, coaching and knowledge transfer, documenting approaches to reduce reliance on individual knowledge.
Stay hands-on: support the IT Bar, queue and events alongside L1/L2 when needed, and lead by example on ticket quality and communication.
Provide operational evidence for audits and compliance (including equipment lifecycle and offboarding); follow security, access-governance and procurement requirements; escalate material concerns to the appropriate owner.
We expect you to have:
Bachelor’s degree in Information Technology or related field, or equivalent experience.
5+ years of IT support or service desk experience with demonstrated progression in responsibility.
Advanced technical certifications (Microsoft 365, Azure,
ITIL
Intermediate, Security+, etc.) strongly preferred.
Deep knowledge of enterprise IT systems, networks, and security practices.
Strong leadership, coaching, and collaboration skills.
Proven ability to manage high-priority incidents and lead cross-functional troubleshooting efforts.
Related Competencies
Knowledge & Skills
Recognised expert in end-user computing and support operations, with breadth across endpoints, identity, collaboration, device management and security touch points.
Diagnoses ambiguous, cross-platform issues; experienced in root-cause analysis and process optimisation.
Translates complex issues into clear guidance for technical and non-technical audiences.
Autonomy
Operates with a high degree of independence and trusted judgment.
Takes the most sensitive escalations from intake to follow-up.
Independently identifies improvements and drives them to completion; proactively pitches projects within the Service Desk domain.
Advises management and partner teams on the support implications of technology decisions. Significant spend, strategic or organisational changes, and decisions outside delegated authority are aligned with management.
Complexity
Handles the most complex technical and operational problems in the support function: multiple systems, conflicting signals, incomplete data, elevated business risk.
Leads escalations, often coordinating multiple IT functions.
Designs and improves workflows and procedures where no precedent exists.
Impact
Broad impact on service reliability,
SLA
performance, support maturity and user experience across
EMEA
and
APAC
.
Reduces downtime, repeat incidents and escalation volume.
Shapes employee technology from onboarding through equipment return; ensures knowledge transfer and team readiness.
People / Leadership
Leads through expertise, coordination and example, not formal authority.
Escalation point and mentor for L1 and L2; shapes team capability over time. Technical interviewer.
No line management: hiring decisions, performance, compensation and other people-management accountabilities sit with Service Desk management.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
- Own front-line support during your timezone hours, providing reliable overlap with the existing team (Saturday–Wednesday schedule). - Respond to and resolve customer tickets with clarity and care.
УдалённоApplicants must be in UTC+5 through UTC+9:30 timezones in APAC (role includes weekend coverage on a Saturday-to-Wednesday schedule); Own front-line support during your timezone hours, providing reliable overlap with the existing team (Saturday–Wednesday schedule)
Location: Argentina; Poland; Brazil; Colombia
Workplace: Remote
Solvd Inc. is a rapidly growing AI-native consulting and technology services firm delivering enterprise transformation across cloud, data, software engineering, and artificial intelligence. We work with industry-leading organizations to design, build, and operationalize technology solutions that drive measurable business outcomes.
Following the acquisition of Tooploox, a premier AI and product development company, Solvd now offers true end-to-end delivery—from strategic advisory and solution design to custom AI development and enterprise-scale implementation. Our capability centers combine deep technical expertise, proven delivery methodologies, and sector-specific knowledge to address complex business challenges quickly and effectively.
We are looking for a Senior Desktop Support / Helpdesk Engineer to own the everyday technology experience for Solvd’s employees — from a new hire’s first login to the day a leaver hands back their laptop. You’ll be the senior escalation point for end-user issues and the hands-on lead for our Mac-heavy fleet.
You’ll also play a key role in two active projects: selecting and migrating to Intune’s replacement, and tightening how we manage identity, access, and SaaS apps across Microsoft 365. We want someone who fixes problems fast — then automates and documents the fix so it stays fixed.
WHAT YOU’LL DO
Mac-first fleet management
- Support and administer macOS devices plus a smaller number of Windows machines — provisioning, patching, OS upgrades, and break/fix.
- Help evaluate and select our next MDM (Jamf, JumpCloud, and Fleet are on the shortlist), then lead the migration from Microsoft Intune including configuration profiles, re-enrollment, and employee communication.
- Run zero-touch deployment through Apple Business Manager and Automated Device Enrollment so remote hires get a ready-to-use laptop on day one.
- Enforce and report on security baselines — FileVault, OS update policy, firewall, and endpoint protection.
- Own the hardware lifecycle across regions: purchasing, inventory, shipping, repairs, device recovery, and secure disposal.
Microsoft 365 & identity
- Administer Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing.
- Manage users, groups, and access in Microsoft Entra ID including MFA, Conditional Access, and SSO.
- Build and maintain SSO and SCIM integrations so access is granted and removed automatically.
SaaS stack
- Administer core SaaS tools and maintain an up-to-date inventory of apps, owners, and licenses.
- Cut unused licenses, shadow IT, and access drift.
Helpdesk leadership
- Act as the senior escalation point for complex hardware, software, network, and access issues.
- Own onboarding and offboarding end to end — new hires productive immediately, leavers losing access the same day.
- Manage the ticket queue across time zones, help set and meet service levels, and mentor junior support staff.
- Write knowledge base articles and self-service guides that reduce repeat tickets.
Automation & improvement
- Automate routine work with Bash/zsh, Python, or PowerShell and low-code workflow tools.
- Support security and compliance work with the IT & Security Manager — access reviews, audit evidence, and policy rollout.
- Use ticket trends to find and fix root causes rather than just close tickets.
REQUIRED SKILLS & EXPERIENCE
- 5+ years in desktop support, helpdesk, or IT operations including at least 2 years at senior or escalation level.
- Expert-level macOS support — configuration profiles, Apple Business Manager, and Automated Device Enrollment.
- Hands-on administration of a Mac MDM platform — Jamf Pro, JumpCloud, Fleet, Kandji, or Intune.
- Strong Microsoft 365 and Entra ID administration — MFA, Conditional Access, and licensing.
- Experience in a SaaS-heavy, cloud-first company including SSO (SAML/OIDC) and SCIM provisioning.
- Scripting in Bash/zsh — Python or PowerShell is a plus.
- Experience supporting a remote, international workforce across multiple time zones including hardware logistics.
- Clear written and spoken English with the patience to explain technical issues to non-technical colleagues.
- A habit of documenting and improving processes, not just closing tickets.
PREFERRED QUALIFICATIONS
- Experience leading an MDM migration — especially from Intune to Jamf, JumpCloud, or Fleet — or running a platform evaluation.
- Apple or Jamf certifications — Apple Device Support, Jamf CCT/CCA, or similar.
- Microsoft certifications — MS-102 (Microsoft 365 Administrator) or MD-102 (Endpoint Administrator).
- Experience with ITSM tools such as Jira Service Management, Freshservice, or Zendesk.
- Familiarity with endpoint security tools — CrowdStrike, SentinelOne, or Microsoft Defender for Endpoint.
- Exposure to security frameworks such as ISO 27001, SOC 2, or CIS benchmarks.
When you join Solvd, you'll…
- Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation.
- Be part of a global team with equal opportunities for collaboration across continents and cultures.
- Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards.
Ready to make an impact?
If you're excited to build things that matter, champion responsible AI, and grow with some of the industry’s sharpest minds. Apply today and let’s innovate together.
Solvd is an equal opportunity employer.
Location: Tel Aviv-Yafo, Tel Aviv District, Israel
About Aidoc
Aidoc is the market leader in healthcare AI and has developed the world's largest clinical frontier model, supporting nearly 50 million patients each year.
Aidoc is deployed in more than 2,000 medical centers worldwide. Since our founding in 2016, Aidoc has raised over $500 million and achieved a record number of FDA-cleared solutions.
Medical diagnosis is hitting a breaking point, where the number of physicians hasn't kept up with the rapidly growing patient load. This leads to misdiagnosis and treatment delays that result in hundreds of thousands of deaths every year. Aidoc assists clinicians by precisely highlighting diseases directly on medical images, preventing misdiagnosis and ensuring that urgent patients receive the immediate attention they need.
The delivery department is responsible for all customer new and extended deployments and manages all operational activities that relate with the stability of the processing of Aidoc products.
As a Technical Support Engineer, you will be responsible for providing excellent support for our globally-based clients. The team gets requests from our clients via different communication channels, works on the triage, provides high-quality responses, and escalates complicated requests in the production environment.
Responsibilities:
Working to resolve all escalated incoming client issues by phone, email within defined SLAs
Filtering support tickets, prioritizing and escalating the most impactful, complex issues, and managing them directly with the engineering teams
Documenting issue statuses and providing updates to management.
Developing, documenting, and maintaining standard operating procedures, best practices, and customer service guidelines with the global Support department
Enabling the global Support department and being a focal point for knowledge transfer within the department
Handling proactive alerts and coordinating production incidents, both resolving issues independently and handling communication with relevant development teams.
Requirements:
3+ years of experience in technical support
Knowledge and experience with SQL
Experience in navigating complex support scenarios
Customer-oriented and exceptional interpersonal skills
Excellent analytical and problem-solving skills
Self-starter, experience within a start-up environment
Experience working cross-functionally with product and engineering to escalate issues and thoroughly document expected behavior, current behavior and steps to replicate
Experience working with PagerDuty, Salesforce, Slack.
Working at Aidoc:
Our Perks:
Be part of something big - using cutting-edge technologies to transform the Healthcare industry (while saving patients’ lives)
We work in a hybrid model, with our new offices located at 34 HaMasger Street in Tel Aviv and parking for employees.
Amazing and healthy breakfasts and lunches prepared daily by our personal chef!
Stocked up kitchen & meal card
Wellness: Aidoc employees-only gym, plus Pilates, Yoga, and functional workouts classes.
Amazing culture - collaborative, transparent & fun!
Attractive compensation package & benefits
Aidoc is deeply committed to creating an inclusive workplace, and to the principle of equal opportunity for all individuals. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.
Location: Almaty, Kazakhstan
Workplace: onsite
We are seeking a System Administrator to run IT at inVision in Almaty. The role makes sure hardware, accounts, access, the network and corporate services work smoothly for employees, students and teachers, develops inVision’s own IT infrastructure, and builds IT operations around tickets, clear processes and documentation, automating routine work wherever possible, including with AI.
Key Responsibilities
Support employees, students and teachers with hardware, accounts, access and services, both in the office and remotely.
Run the helpdesk: triage tickets, set priorities and meet response times.
Maintain the knowledge base with guides and answers to frequently asked questions.
Handle onboarding and offboarding: grant and revoke access, equipment and building passes.
Administer corporate services: Google Workspace, Slack, Jira and the password manager.
Maintain the network, Wi-Fi, printers and office equipment.
Manage domains and corporate email.
Oversee information security: 2FA, password policies, access reviews and backups.
Purchase hardware according to the standard, receive it and keep an up-to-date inventory.
Set up devices and manage them via MDM.
Process payments for IT services on time and track subscriptions and licenses.
Work with contractors and vendors: contracts, access and deadline tracking.
Develop inVision’s own IT infrastructure and migrate employees, services and data to it.
Automate routine tasks with scripts, Jira automations and AI tools.
Help colleagues get comfortable with digital tools and document all work done.
Skills, Knowledge and Expertise
Education:
Degree in IT or relevant courses; Google Workspace, Jamf or Atlassian certifications are an advantage
Experience:
2+ years in system administration or IT support; experience independently running IT at a company of 10+ people as the sole or lead IT specialist; migration experience (Google Workspace, Slack, email, domains) is a big plus; ability to coordinate contractors and vendors
Knowledge and skills:
Google Workspace administration: OUs, groups, policies, 2FA
macOS and Windows setup and maintenance
Slack and Jira Service Management: queues, forms, automations
Networking: TCP/IP, DNS, VPN, Wi-Fi, troubleshooting
Domains and email: DNS records, SPF, DKIM, DMARC
Account and access management, password manager
Information security fundamentals and backups
Hardware inventory, documentation and knowledge base maintenance
AI tools (Claude, ChatGPT and similar)
Nice to have: MDM (Jamf or similar); scripting (GAM, Bash, Python, Apps Script); basic Linux and Docker; experience with 1C, EDO and procurement in Kazakhstan
Languages:
Russian and English (B1 or higher)
Key Competencies:
Desire to help people: explains things in plain language, without condescension, and follows through until things actually work
Responsibility and delivering results
Proactivity: spots problems and risks (payments, domains, licenses, purchases) before anyone asks
Systematic approach: everything is tracked in tickets, registers and documentation
Independence: works without daily oversight and escalates only real blockers
Ability to explain things clearly to non-technical people
Attention to detail
Composure under pressure and willingness to learn
Location: Garching bei München, Germany
Workplace: OnSite
Bei Knuspr definieren wir den Lebensmitteleinkauf neu. Um täglich Tausende Kunden zuverlässig mit frischen, regionalen Lebensmitteln und Artikeln des täglichen Bedarfs zu beliefern, braucht es ein hocheffizientes operatives Rückgrat.
Als Central Flow Lead bist du die zentrale Steuerungsinstanz für den Personaleinsatz und den operativen Durchfluss in unseren deutschen Fulfillment Centern. Von deinem Büroarbeitsplatz in Garching überwachst du die operative Leistung in Echtzeit, steuerst die Personalkapazitäten dynamisch und stimmst dich direkt mit den Teams vor Ort ab, um jeden Standort auf maximaler Effizienz zu halten.
Deine Mission ist direkt: Live-Daten in unmittelbare Handlungen übersetzen. Indem du Engpässe frühzeitig erkennst, Personal bedarfsgerecht zwischen den Bereichen ausbalancierst und die Abläufe synchronisierst, stellst du sicher, dass jede Bestellung reibungslos bearbeitet und pünktlich ausgeliefert wird.
WARUM DIESE ROLLE SPANNEND IST:
- Büroarbeitsplatz: Du arbeitest ausschließlich im Control Office in Garching, ohne körperliche Lagertätigkeit, und steuerst die Abläufe vom Schreibtisch aus über Dashboards und Steuerungstools
- Einfluss auf nationaler Ebene: Steuere die Personaleinsatzplanung und den operativen Durchsatz mehrerer deutscher Fulfillment Center
- Echtzeit-Entscheidungen: Arbeite in einem hochdynamischen Umfeld, in dem Live-Daten unmittelbar zu spürbaren operativen Anpassungen führen
- Intelligente Logistik & Technologie: Gestalte die Schnittstelle zwischen Lagerautomatisierung, WMS-Plattformen und datengestützter Personalsteuerung aktiv mit
WAS WIR ZUSÄTZLICH ZUM GRUNDGEHALT BIETEN:
- Tägliche Essenspauschale: Zusätzliche 9,00 € steuerfreier Essenszuschuss pro Arbeitstag
- Täglicher Fahrtkostenzuschuss: Zusätzliche 5,00 € täglicher Zuschuss zu deinen Fahrtkosten
- Halbjährliche Gutscheine: 300,00 € in Gutscheinen zweimal jährlich (insgesamt 600,00 € pro Jahr)
- Knuspr Xtra Account: 10 % Cashback auf deine Bestellungen direkt als Knuspr-Guthaben
- CorporateBenefits: Vergünstigungen auf Fitness, Reisen, Event-Tickets, Shopping und mehr
Deine Aufgaben
- Abläufe im Blick behalten: Du verfolgst unsere Dashboards in Echtzeit und sorgst dafür, dass die richtigen Kollegen/-innen zur richtigen Zeit im richtigen Bereich sind. Dafür nutzt du unsere zentralen Steuerungstools
- Kapazitäten flexibel ausbalancieren: Wenn sich das Auftragsvolumen oder die Prioritäten an einem Standort ändern, passt du Personalverteilung und Schichtpläne entsprechend an
- Operative Kennzahlen aktiv steuern: Du hast kritische Bereitstellungszeiten und Leerläufe fest im Blick, deckst Engpässe sofort auf und greifst korrigierend ein
- Standortübergreifend zusammenarbeiten: Du stimmst dich eng mit den Führungskräften und Teams auf der Fläche ab, damit Anpassungen gut umgesetzt werden und unsere Prozessstandards eingehalten werden
- Gemeinsam besser werden: Du analysierst Schichtleistungen, entdeckst wiederkehrende Prozesslücken, überprüfst gemeinsam mit den Standorten unsere SOP-Standards und hilfst mit deinem Feedback, unsere internen Tools weiterzuentwickeln
WAS DU MITBRINGST:
- Operativer Hintergrund: Eine abgeschlossene Ausbildung als Speditionskaufmann/-frau oder eine vergleichbare Qualifikation, wie z.B. praktische Erfahrung als Disponent, in der Schichtkoordination, operativen Einsatzplanung oder Personaleinsatzsteuerung, idealerweise in Logistik, Lager, Einzelhandel, E-Commerce oder Fulfillment.
- Erfahrung in einem Leitstand, Control Center oder Control Tower, im Workforce Management oder mit automatisierten Lägern ist ein Plus.
- Sprachkenntnisse: Sehr gute Englischkenntnisse für die tägliche Kommunikation. Gute Ungarischkenntnisse für die klare Abstimmung mit den Teams auf der Fläche sind ein großer Vorteil
- Schichtbereitschaft: Bereitschaft zur Arbeit in einem 24-Stunden-Dreischichtsystem von Montag bis Samstag
- Operativer Weitblick: Du behältst komplexe Abläufe souverän im Blick, verknüpfst operative Schnittstellen und steuerst Maßnahmen standortübergreifend und zielgerichtet.
- Analytische Schärfe: Du verstehst KPIs, SLAs, Workflow-Steuerung sowie Personaleinsatzplanung – und triffst auch unter Druck sichere, datenbasierte Entscheidungen
- Technologiekompetenz: Du arbeitest sicher mit Echtzeit-Dashboards, WMS-Plattformen und Tools zur automatisierten Steuerung des Arbeitskräfteflusses
#LI-FK1
Location: Bischofsheim bei Frankfurt, Germany; Indeed
Workplace: OnSite
Du bist eine erfahrene Führungskraft und möchtest bei einem der am schnellsten wachsenden e-Grocery-Unternehmen in Europa arbeiten? Dann werde unser neuer Area Manager!
In dieser Rolle verantwortest du die täglichen Abläufe im Outbound, Inbound und der Auslieferung. Zu deinen Aufgaben zählt das Personalmanagement, Gesundheit & Sicherheit, Terminplanung sowie die Sicherstellung effizienter Prozesse und kontinuierlicher Verbesserungen. Deine Führungsqualitäten sind entscheidend, um unser Wachstum in einem dynamischen Umfeld nachhaltig zu unterstützen.
Unser Angebot:
- Unbegrenzte Urlaubstage
- 45 € monatlich steuerfrei (via become.1)
- 20 € monatlicher Zuschuss zu Internetkosten
- Knuspr Xtra Account und 10% Discount in Form von Knuspr Credits (Cashback)
- Tolle Rabatte über CorporateBenefits (Fitness, Reisen, Tickets, Shopping, uvm.)
Deine Aufgaben:
- Führen und Entwickeln eines Teams von Lagermitarbeitenden und Teamleitern zur Erreichung der operativen Ziele
- Überwachen von Arbeitsabläufen, Produktivität und Qualität zur Sicherstellung der Effizienz und pünktlichen Auftragsbearbeitung
- Zusammenarbeit mit zentralen Teams zur Einhaltung interner Standards und Sicherheitsrichtlinien
- Analysieren von Kennzahlen und Implementieren von Prozessverbesserungen zur Steigerung der Produktivität und Kostensenkung
- Fördern einer engagierten und leistungsstarken Teamkultur
- Sicherstellen der Einhaltung von Unternehmensrichtlinien und gesetzlichen Arbeitsvorschriften
- Beheben von operativen Problemen und Implementieren langfristiger Lösungen
Das bringst Du mit:
- Ein abgeschlossenes Studium im Bereich Logistik oder ähnliche Qualifikation mit Schwerpunkt Lagerverwaltung / Versand / Spedition/ Supply Chain/ operativem Geschäft
- Mehrjährige Erfahrung als Führungskraft mit mind. 40 Mitarbeitenden bei Logistikunternehmen, wie z.B. Amazon, DHL, UPS oder GLS
- Fließende Deutsch- und Englischkenntnissse
- Kenntnisse im Projektmanagement
- Kommunikationsstärke sowie eine proaktive, gut organisierte Herangehensweise
- Bereitschaft flexibel zwischen 06 und 22 Uhr von Montag bis Samstag zu arbeiten (5 Tage Woche)
#LI-AR1 #Knuspr
Location: Singapore
Riot Games was established in 2006 by entrepreneurial gamers who believe that player-focused game development can result in great games. In 2009, Riot released its debut title
League of Legends
to critical and player acclaim. As the most played PC game in the world, over 100 million play every month. Players form the foundation of our community and it’s for them that we continue to evolve and improve the
League of Legends
experience.
We’re looking for humble but ambitious, razor-sharp professionals who can teach us a thing or two. We promise to return the favor. Like us, you take play seriously; you’re passionate about games. We embrace those who see things differently, aren’t afraid to experiment, and who have a healthy disregard for constraints.
That's where you come in.
As an Event Producer III on Riot’s APAC Emerging Markets Content Services team, you’ll be an
event owner
responsible for high-profile events across APAC Emerging Markets.
You’ll work across multiple Riot titles and markets, translating
product and business goals into memorable player and fan experiences
. You’ll balance event vision, audience experience, budget, risk, commercial opportunity, and local-market realities from initial concept through post-event review. You’ll
lead through influence
, coordinating Riot stakeholders, agencies, venues, and vendors while acting as a key decision-making and escalation point for event delivery. This role is based in Singapore and requires regular travel across APAC, including extended periods onsite during event delivery. You will report to the Head of Content Services, APAC-EM.
Responsibilities:
Lead planning and delivery
for assigned esports events from initial brief through post-event closeout.
Translate product strategy, event objectives, and audience insights
into clear event plans, priorities, milestones, and success measures
Align with stakeholders around event goals and decisions and
make informed tradeoffs
across scope, cost, timing, audience experience, operational feasibility, and risk
Act as the event-level owner and integrator for the audience journey, fan experience, fan-facing programs, and
event-level ticketing strategy
. Use audience and event-performance data to inform ticketing, demand generation, and fan-experience decisions; identify opportunities to improve ROI and revenue through hospitality, merchandise, premium experiences, and partner activations
Partner with stakeholders
to translate brand, IP, audience, and commercial priorities into locally resonant event activations across APAC.
Lead agency and vendor briefing
, scope alignment, delivery tracking, and performance management across APAC markets.
Build and manage event budgets, forecasts, cost controls, and financial reporting
, tracking investment against audience, brand, strategic, and commercial outcomes. Identify dependencies, delivery risks, and local-market considerations early; develop options, contingency plans, and clear escalation paths.
Build reusable templates, tools, and processes
that improve consistency and scalability across APAC events. Lead post-event retrospectives and apply learnings to future events
Required Qualifications:
7+ years of experience
producing live events, esports events, sports events, entertainment productions, experiential activations, or comparable complex projects; equivalent experience may be considered
Demonstrated experience scoping and owning complex events or projects from concept through onsite delivery and post-event review
Experience leading cross-functional stakeholders and managing agencies, vendors, and venue partners
Experience managing event budgets, timelines, risks, and competing priorities
Demonstrated ability to communicate clearly, maintain sound judgment, and deliver high-quality work under tight timelines and high-pressure live-event conditions
Ability to travel extensively across APAC and work flexible hours during event delivery
Desired Qualifications:
Experience producing esports or gaming events and leading global or cross-regional productions across multiple APAC markets, countries, and time zones
Understanding of local cultural and business practices across APAC
Ability to speak one or more APAC local languages in addition to English is preferred
Experience with ticketing strategy, audience analytics, revenue or ROI optimization, fan activations, and hospitality.
Familiarity with Riot esports programs and project-management tools such as Airtable, Google Workspace, or Notion
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!
We’ll look at your experience delivering complex events, your ability to work across cultures and disciplines, and your approach to building experiences that are locally meaningful and globally relevant. If you care deeply about esports, live entertainment, and creating memorable experiences for players and fans across APAC, this could be your role.
Don’t forget to include a resume and cover letter. We receive a lot of applications, but we’ll notice a fun, well-written intro that shows us you take play seriously.
Location: Dubai, United Arab Emirates
About the Role
Spotware Systems is looking for an experienced
CMT4 & MT5 Trading Platform Administrator/ Support Engineer
to join our team in
Limassol, Cyprus
. You will support B2B clients and colleagues across the technical and functional aspects of our products, helping investigate and resolve issues in a fast-moving brokerage environment.
This role will suit someone who enjoys getting to the root of complex problems, takes ownership from the first report through resolution, and communicates clearly with both technical and non-technical stakeholders.
Responsibilities
Provide high-quality B2B technical and functional support to clients.
Own and investigate reported issues, resolving them where possible or escalating them with clear evidence and context.
Use logs, SQL, system behaviour, and application-level analysis to isolate root causes and determine next steps.
Diagnose issues involving MT4/MT5 environments, plugins, gateways, liquidity bridges, operating systems, and applications.
Coordinate with clients, internal teams, and third parties, keeping stakeholders informed and driving issues through to resolution.
Create and maintain clear documentation for both internal and external use.
Continuously deepen your knowledge of forex and our platform while contributing to improvements in support quality and processes.
Requirements
3+ years of experience in technical support within a brokerage or fintech environment.
Good working knowledge of MT4/MT5 Manager and Administrator terminals, including plugins and gateways.
Good working knowledge of liquidity bridges such as oneZero, PrimeXM, Centroid, or similar solutions.
Practical SQL skills, including the ability to write, understand, and troubleshoot queries for data analysis and issue investigation.
Experience providing operating-system and application-level support.
Strong problem-solving and investigation skills, supported by a structured and analytical approach.
Strong working proficiency in written and spoken English.
Comfort using AI tools in day-to-day work to improve efficiency, problem-solving, and the quality of results.
Excellent organisational skills, with the ability to prioritise and manage your workload effectively.
Strong numerical and analytical skills.
Willingness to join a planned rotating shift schedule after training; the team provides 24/6 coverage, including Saturdays.
Nice to Have
Experience working with or supporting API integrations.
Knowledge of the FIX protocol.
Programming or scripting skills in any language
Benefits
Competitive salary.
Private medical insurance.
Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup.
Support with settling into life in Cyprus, including accommodation, banking, healthcare, and everyday guidance.
Comfortable office environment with fresh fruit every day, treats or pizza on Wednesdays, and snack day on Fridays.
Fair remuneration based on your experience, skills, and level of responsibility.
Welcome Baby Bonus and Baby Box.
Birthday voucher.
Partial compensation for sports activities and wellness initiatives.
Greek language classes.
Location: San Francisco, California
Workplace: Hybrid
Role Summary
We’re seeking an IT Systems Engineer to join our growing IT team. You’ll own the architecture and automation behind the systems our employees rely on every day: identity, device management, endpoint security, and the tooling that ties them together. You’ll work closely with IT, Security, Engineering, and People teams to design, build, and scale the platforms that keep a fast-growing company productive and secure. You’ll also be the onsite IT presence in San Francisco, supporting our executive team and running the technology in our new office. You’ll be expected to set technical direction within your domain, lead multi-team initiatives, and make sound decisions without close supervision.
This role is based in San Francisco, with regular onsite presence at our new San Francisco office, which you’ll manage day to day.
What You’ll Do
- Own and deploy the architecture, reliability, and roadmap for core IT platforms (identity and access, device management, endpoint security, or IT automation)
- Design and build automation and internal tooling that eliminates manual work: onboarding and offboarding workflows, access lifecycle management, device enrollment and posture enforcement, and self-service for employees. Use AI and LLM-based tools (such as AI agents and MCP integrations) where they make IT work faster, more consistent, and more reliable
- Lead multi-team technical initiatives end to end, from architecture and design docs through rollout and communication, partnering with Security, Engineering, and People teams
- Set technical standards and patterns for the IT team, and write clear design documentation and runbooks others can build on
- Evaluate tools and vendors, weigh build-vs-buy tradeoffs, and make recommendations to IT leadership with clear reasoning on cost, risk, and scale
- Partner with Security to implement and maintain the technical controls behind our security and compliance requirements
- Serve as the technical escalation point for the hardest problems, and apply lessons from incidents to fix root causes rather than symptoms
- Mentor IT Support Specialists and raise the team’s technical bar
- Own technology for our San Francisco office end to end, including network and internet connectivity, Wi-Fi, A/V, and equipment, and coordinate with ISPs and vendors
- Design, deploy, and support network-connected video conferencing and meeting room systems (for example Zoom Rooms, Neat, and Cisco Meraki networking), and make sure every meeting space works reliably for in-person and remote participants
- Provide white-glove support to executives: proactive and responsive with a high bar for reliability before and during important meetings and events
- Occasional travel to company events and other Temporal locations
What You’ll Bring
- 8+ years of experience in IT, systems engineering, or a similar role, with a track record of owning platforms rather than only operating them
- Deep expertise in at least one of: identity and access management (Okta, Entra ID), device management (MDM for macOS and Windows), or endpoint security and zero trust tooling
- Strong scripting and automation skills (for example Python, TypeScript, Bash, or PowerShell), including working with APIs and integrating SaaS systems, and hands-on experience using AI coding assistants and LLM-based tools to build and ship automation faster
- Experience leading cross-functional projects to completion, including scoping, stakeholder alignment, and rollout
- Ability to communicate technical tradeoffs clearly to both technical and non-technical audiences, including executives
- Hands-on experience with enterprise networking (switching, Wi-Fi, firewalls, ISP circuits) and with conference room and video conferencing systems
- Comfort supporting senior executives: polished, discreet, and calm under pressure, with the ability to build trust quickly
- A bias to action and a history of self-education
Nice to Have
- Experience with identity governance and access lifecycle automation (for example Okta Identity Governance, group rules, access certifications)
- Experience with zero trust networking (for example Cloudflare Zero Trust) and endpoint detection and response tooling
- Infrastructure-as-code experience (for example Terraform) applied to IT systems
- Experience building AI-powered workflows or agents for IT operations (for example MCP servers, or LLM-driven ticket triage and onboarding automation)
- Experience supporting security and compliance programs from the IT side
- Experience at a fast-growing, remote-first company, or one that serves developers
- Experience standing up or opening a new office, including vendor and circuit coordination
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
Location: US, Remote
Workplace: remote
15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use, delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.
A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.
We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.
If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.
15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.
This is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system.
What You'll Own
Fin/AI agent operations (25%):
our customer-facing AI agent resolves routine questions correctly and the quality-adjusted automation rate holds or improves month over month. Owns resolution quality, deflection with quality gates, topic configuration, prompt and behavior tuning, and escalation-to-human design.
Help Center content ownership (40%):
accuracy and AI-readiness of the Help Center as the shared knowledge layer feeding customer self-service and every AI surface. This role is the owner of every published article, where ownership means accountability for every published word, not typing them: AI drafts, this role structures, verifies, and publishes. Owns the taxonomy, article templates, and AI-retrieval writing standards, the Guru collections, the drafting pipeline, and the verify-and-publish workflow with Tier 1. Nothing ships to the knowledge layer without passing this role’s quality bar.
The content flywheel (20%):
every detected wrong or missing AI answer becomes a published fix. Triage AI-failure reports from the shared intake queue, trace each to root cause (retrieval failure, content defect, or product-truth gap), route product-truth gaps to their owner, and report gap-closure velocity.
Launch readiness (10%):
no release ships without its support content ready. Hold the support seat in release planning and prepare Help Center articles, Fin topics, and frontline teams before go-live.
Operability (5%):
no single point of failure. Maintain the runbooks, configuration documentation, and measurement baselines, and keep a trained second for every critical system. Documentation is part of done.
Where This Role Sits
This role is the support side of a larger AI ecosystem. It works best when the seams are clean, so here is who owns what around it:
R&D owns the AI knowledge-base architecture and the in-product AI (Amaya) knowledge stores, with a separate role scoped to that work. This role is their closest consumer: it keeps the knowledge layer they read from accurate and feeds architecture gaps back to them.
Leadership owns org-wide AI-native strategy and internal AI consolidation. This role informs those calls with ground truth from the operation.
Support tier leads own ticketing platform administration and support workflows. This role designs the AI handoffs that land in them.
This role owns the Guru collections and keeps them accurate and AI-ready, since Guru's AI answers from them.
New cross-team AI initiatives start with your manager, so they get prioritized before work begins.
How Success Is Measured
Quality-adjusted automation rate:
AI resolutions with no human takeover, no negative feedback, no reopen.
Knowledge gap closure rate:
speed from detected wrong/missing answer to published fix, weighted by impact. Top articles are proactively owned and current, not just reactively fixed.
Escalation precision:
when the AI hands off to a human, it lands in the right place with full context.
Operability:
every critical system has current runbooks and a functioning second; no single point of failure.
Partner trust:
tier leads, content, and product partners would say this function makes their work easier.
What We're Looking For
3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant).
A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers.
An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice.
Strong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work.
Collaboration as a first-class skill: you raise concerns early, directly, and through agreed channels; you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours.
You build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second.
Working Style
This role touches systems that many teams depend on, which makes judgment about scope as important as technical skill. The people who thrive in it:
check in before investing significant time in adjacent work,
surface risks to their manager as crisp recommendations rather than broad escalations, and
measure their impact by outcomes the team ships together rather than by territory.
We are explicit about this because the role's leverage is real: operated with focus and trust to deliver meaningful impact.
We offer amazing benefits that align with our values and culture at 15Five.
Your Health & Wellbeing
Medical, dental, vision with 15Five cost subsidy
Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs
Inclusive Benefits Stipend
Access to mental health and wellness resources
Your Life
Flexible Time Off Program
Generous paid leave for new parents
Military leave
Paid Company Holidays
Sabbatical Program
Your Future
401K with 4% Matching after 6 months
Your Work Life
Remote work
Work with experts in leadership, culture, and personal development
For more information see:
Our Mission, Vision, & Values -https://www.15five.com/about
Our People and Culture -https://www.15five.com/about/careers
Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library
Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!
15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.
The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
AI Support Operations Manager- Annual Base Pay Range, US Full-Time
This role's Total Rewards package includes participation in an annual discretionary company bonus program, equity awards, and comprehensive benefit and wellbeing offerings.
Location: Toronto, Ontario, Canada
About the Role
iCapital is looking to hire a Software Integration Engineer - Associate to join the Annuities Platform Team. This role develops, tests and supports well-defined integration solutions that connect client and product systems. The work spans application, API, and database layers and follows established engineering, quality and integration standards. This role will provide exposure to ownership of development, testing, deployment support and troubleshooting over time.
Responsibilities
Develop and maintain integrations of moderate complexity independently using C#, .NET, REST APIs, XML, JSON, Entity Framework, LINQ and SQL.
Clarify integration requirements, API contracts, data mappings, validations and expected system behavior by taking an active part in story grooming and technical discussions.
Develop, consume, and validate REST APIs, applying knowledge of HTTP methods, request and response structures, status codes, authentication concepts, headers and error handling.
Use Postman to test different payloads, analyze API responses and troubleshoot integration failures.
Work with XML and JSON data structures, mappings, transformations and validation, and troubleshoot malformed or unexpected data.
Apply Entity Framework and LINQ for application data access, querying and manipulation
Use SQL to investigate data-related issues, validate integration results, troubleshoot application behavior and support development and testing activities.
Troubleshoot integration issues and resolve defects across development, QA, UAT and production support scenarios within established team processes. Analyze application logs, API requests and responses, XML and JSON payloads, database records, configuration and error messages.
Manage source control in Git, including branching, committing, pulling, merging, resolving basic conflicts and following established source-control practices.
Use Azure DevOps for CI/CD activities, builds, deployments, work tracking and troubleshooting basic pipeline or deployment issues.
Understand and make basic React frontend changes when integration functionality requires matching UI updates.
Manage assigned Jira tickets and follow issues through development, testing and deployment.
Take part in peer code reviews, applying coding, security, maintainability and integration best practices.
Build knowledge of core product and integration workflows and the business domain.
Support critical production issues, deployments and business-critical activities during occasional weekends or off-hours, as needed.
Qualifications
3+ years of software development or integration engineering experience, preferably involving API-based and enterprise application integrations
Strong working knowledge of C#, .NET, object-oriented programming and common design principles
Hands-on experience developing and consuming REST APIs, with an understanding of API error handling, logging, validation, authentication, configuration management and reusable integration practices
Strong working knowledge of XML and JSON, including parsing, validation, data mapping and troubleshooting payload-related issues
Good working knowledge of SQL, including joins, filtering, data validation and troubleshooting application or integration-related data issues
Experience using Postman for API testing, request configuration, payload validation, authentication and response analysis
Solid understanding of Git, including branching, commits, pull requests, merging and resolving basic merge conflicts
Agile and Scrum processes, sprint planning, story grooming and iterative software delivery
Strong problem-solving skills, and able to trace failures across systems rather than focusing only on individual application components. This includes troubleshooting across the API, application code, XML and JSON payload, database, configuration and deployment layers
Able to work with the Product, QA, DevOps, Integration and Support Teams to investigate and resolve end-to-end integration issues
Willingness to work occasional weekends or off-hours on rotation, as required.
Hands-on experience with Entity Framework and LINQ for retrieving and manipulating application data is
nice to have.
Working knowledge of Azure DevOps, including repositories, build and release pipelines, work items and basic CI/CD concepts is
nice to have.
Familiarity with React and modern web application concepts, and able to understand or support integration-related frontend changes is
nice to have,
Experience using Visual Studio and standard debugging, logging and error-analysis techniques is
nice to have.
Able to write clean, maintainable, testable code and create appropriate unit tests using frameworks such as NUnit or xUnit is
nice to have
Working knowledge of Jira or similar ticketing systems is
nice to have
Familiar with Copilot or similar AI-assisted development tools for development, troubleshooting and productivity is
nice to have
Benefits
The base salary range for this role is $80,000 to $100,000 CAD. Employees also receive a comprehensive benefits package that includes an employer-matched retirement plan, generously subsidized healthcare with 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This position is based in our Toronto, ON office.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
X: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Salt Lake City, Utah, United States
About the Role
iCapital is looking to hire a Software Integration Engineer - Associate to join the Annuities Platform Team. This role develops, tests and supports well-defined integration solutions that connect client and product systems. The work spans application, API, and database layers and follows established engineering, quality and integration standards. This role will provide exposure to ownership of development, testing, deployment support and troubleshooting over time.
Responsibilities
Develop and maintain integrations of moderate complexity independently using C#, .NET, REST APIs, XML, JSON, Entity Framework, LINQ and SQL.
Clarify integration requirements, API contracts, data mappings, validations and expected system behavior by taking an active part in story grooming and technical discussions.
Develop, consume, and validate REST APIs, applying knowledge of HTTP methods, request and response structures, status codes, authentication concepts, headers and error handling.
Use Postman to test different payloads, analyze API responses and troubleshoot integration failures.
Work with XML and JSON data structures, mappings, transformations and validation, and troubleshoot malformed or unexpected data.
Apply Entity Framework and LINQ for application data access, querying and manipulation
Use SQL to investigate data-related issues, validate integration results, troubleshoot application behavior and support development and testing activities.
Troubleshoot integration issues and resolve defects across development, QA, UAT and production support scenarios within established team processes. Analyze application logs, API requests and responses, XML and JSON payloads, database records, configuration and error messages.
Manage source control in Git, including branching, committing, pulling, merging, resolving basic conflicts and following established source-control practices.
Use Azure DevOps for CI/CD activities, builds, deployments, work tracking and troubleshooting basic pipeline or deployment issues.
Understand and make basic React frontend changes when integration functionality requires matching UI updates.
Manage assigned Jira tickets and follow issues through development, testing and deployment.
Take part in peer code reviews, applying coding, security, maintainability and integration best practices.
Build knowledge of core product and integration workflows and the business domain.
Support critical production issues, deployments and business-critical activities during occasional weekends or off-hours, as needed.
Qualifications
3+ years of software development or integration engineering experience, preferably involving API-based and enterprise application integrations
Strong working knowledge of C#, .NET, object-oriented programming and common design principles
Hands-on experience developing and consuming REST APIs, with an understanding of API error handling, logging, validation, authentication, configuration management and reusable integration practices
Strong working knowledge of XML and JSON, including parsing, validation, data mapping and troubleshooting payload-related issues
Good working knowledge of SQL, including joins, filtering, data validation and troubleshooting application or integration-related data issues
Experience using Postman for API testing, request configuration, payload validation, authentication and response analysis
Solid understanding of Git, including branching, commits, pull requests, merging and resolving basic merge conflicts
Agile and Scrum processes, sprint planning, story grooming and iterative software delivery
Strong problem-solving skills, and able to trace failures across systems rather than focusing only on individual application components. This includes troubleshooting across the API, application code, XML and JSON payload, database, configuration and deployment layers
Able to work with the Product, QA, DevOps, Integration and Support Teams to investigate and resolve end-to-end integration issues
Willingness to work occasional weekends or off-hours on rotation, as required.
Hands-on experience with Entity Framework and LINQ for retrieving and manipulating application data is
nice to have.
Working knowledge of Azure DevOps, including repositories, build and release pipelines, work items and basic CI/CD concepts is
nice to have.
Familiarity with React and modern web application concepts, and able to understand or support integration-related frontend changes is
nice to have,
Experience using Visual Studio and standard debugging, logging and error-analysis techniques is
nice to have.
Able to write clean, maintainable, testable code and create appropriate unit tests using frameworks such as NUnit or xUnit is
nice to have
Working knowledge of Jira or similar ticketing systems is
nice to have
Familiar with Copilot or similar AI-assisted development tools for development, troubleshooting and productivity is
nice to have
Benefits
The base salary range for this role is $80,000 to $95,000 USD. Employees also receive a comprehensive benefits package that includes an employer-matched retirement plan, generously subsidized healthcare with 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This position is based in our Salt Lake City office.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
X: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Colorado Springs, Colorado, United States
About the Role
iCapital is looking to hire a Software Integration Engineer - Associate to join the Annuities Platform Team. This role develops, tests and supports well-defined integration solutions that connect client and product systems. The work spans application, API, and database layers and follows established engineering, quality and integration standards. This role will provide exposure to ownership of development, testing, deployment support and troubleshooting over time.
Responsibilities
Develop and maintain integrations of moderate complexity independently using C#, .NET, REST APIs, XML, JSON, Entity Framework, LINQ and SQL.
Clarify integration requirements, API contracts, data mappings, validations and expected system behavior by taking an active part in story grooming and technical discussions.
Develop, consume, and validate REST APIs, applying knowledge of HTTP methods, request and response structures, status codes, authentication concepts, headers and error handling.
Use Postman to test different payloads, analyze API responses and troubleshoot integration failures.
Work with XML and JSON data structures, mappings, transformations and validation, and troubleshoot malformed or unexpected data.
Apply Entity Framework and LINQ for application data access, querying and manipulation
Use SQL to investigate data-related issues, validate integration results, troubleshoot application behavior and support development and testing activities.
Troubleshoot integration issues and resolve defects across development, QA, UAT and production support scenarios within established team processes. Analyze application logs, API requests and responses, XML and JSON payloads, database records, configuration and error messages.
Manage source control in Git, including branching, committing, pulling, merging, resolving basic conflicts and following established source-control practices.
Use Azure DevOps for CI/CD activities, builds, deployments, work tracking and troubleshooting basic pipeline or deployment issues.
Understand and make basic React frontend changes when integration functionality requires matching UI updates.
Manage assigned Jira tickets and follow issues through development, testing and deployment.
Take part in peer code reviews, applying coding, security, maintainability and integration best practices.
Build knowledge of core product and integration workflows and the business domain.
Support critical production issues, deployments and business-critical activities during occasional weekends or off-hours, as needed.
Qualifications
3+ years of software development or integration engineering experience, preferably involving API-based and enterprise application integrations
Strong working knowledge of C#, .NET, object-oriented programming and common design principles
Hands-on experience developing and consuming REST APIs, with an understanding of API error handling, logging, validation, authentication, configuration management and reusable integration practices
Strong working knowledge of XML and JSON, including parsing, validation, data mapping and troubleshooting payload-related issues
Good working knowledge of SQL, including joins, filtering, data validation and troubleshooting application or integration-related data issues
Experience using Postman for API testing, request configuration, payload validation, authentication and response analysis
Solid understanding of Git, including branching, commits, pull requests, merging and resolving basic merge conflicts
Agile and Scrum processes, sprint planning, story grooming and iterative software delivery
Strong problem-solving skills, and able to trace failures across systems rather than focusing only on individual application components. This includes troubleshooting across the API, application code, XML and JSON payload, database, configuration and deployment layers
Able to work with the Product, QA, DevOps, Integration and Support Teams to investigate and resolve end-to-end integration issues
Willingness to work occasional weekends or off-hours on rotation, as required.
Hands-on experience with Entity Framework and LINQ for retrieving and manipulating application data is
nice to have.
Working knowledge of Azure DevOps, including repositories, build and release pipelines, work items and basic CI/CD concepts is
nice to have.
Familiarity with React and modern web application concepts, and able to understand or support integration-related frontend changes is
nice to have,
Experience using Visual Studio and standard debugging, logging and error-analysis techniques is
nice to have.
Able to write clean, maintainable, testable code and create appropriate unit tests using frameworks such as NUnit or xUnit is
nice to have
Working knowledge of Jira or similar ticketing systems is
nice to have
Familiar with Copilot or similar AI-assisted development tools for development, troubleshooting and productivity is
nice to have
Benefits
The base salary range for this role is $80,000 to $95,000 USD. Employees also receive a comprehensive benefits package that includes an employer-matched retirement plan, generously subsidized healthcare with 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This position is based in the greater Colorado Springs area.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
X: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
УдалённоRemote - India
seniorUS - Headquarters - Maryland - Columbia; Available to provide leadership coverage for critical escalations outside standard business hours as needed, and to work across AMER, EMEA, and APJ time zones to support globally distributed teams
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
leadAmsterdam, Netherlands; Remote - Europe; Own employee hardware lifecycle processes, provisioning, replacement, reuse, return, disposal and employee resale, and provide demand forecasts and regional requirements (including Bill & Hold) to IT Supply Chain and Procurement; recommend routine purchases against agreed standards, approving only within a documented delegated spend limit
УдалённоseniorArgentina; Poland; Brazil; Colombia; Manage the ticket queue across time zones, help set and meet service levels, and mentor junior support staff; Experience supporting a remote, international workforce across multiple time zones including hardware logistics
Tel Aviv-Yafo, Tel Aviv District, Israel
ОфисAlmaty, Kazakhstan
ОфисGarching bei München, Germany
Singapore; Experience producing esports or gaming events and leading global or cross-regional productions across multiple APAC markets, countries, and time zones
Dubai, United Arab Emirates; Relocation support (if applicable), including an entry permit, relocation bonus, flight tickets, and airport pickup
ГибридSan Francisco, California; This role is based in San Francisco, with regular onsite presence at our new San Francisco office, which you’ll manage day to day
seniorCanada - Remote; Germany - Remote; United Kingdom - Remote; United States - Remote; We are unable to provide visa sponsorship or relocation for this role
Автоотклики