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Location: Argentina Improvado is an AI-powered marketing intelligence platform trusted by enterprise brands like ASUS, Activision, Docker, and H&R Block. We raised $34M Series A and are scaling fast — which means our infrastructure needs to be rock-solid. We're looking for a DevOps/SysOps engineer who takes ownership and keeps things running. What you'll do Manage and evolve our cloud infrastructure on AWS/Azure (Kubernetes) - ensure cluster reliability: capacity planning, autoscaling, incident response, and post-mortems Design and architect scalable, reliable infrastructure to support AI-driven analytics and data processing at scale Build and maintain Helm charts, Terraform, and multi-environment setups Own monitoring and alerting across the stack (Prometheus/Mimir, Grafana, CloudWatch) Administer and optimize storages: PostgreSQL, ClickHouse, Redis Support message brokers: RabbitMQ, AWS SQS, Temporal Drive infrastructure security: secrets management, IAM policies, vulnerability scanning, and encryption Own network design, configuration — VPCs, subnets, firewalls, load balancers, VPNs Monitor and optimize cloud costs — identify waste, right-size resources, and report on spend efficiency Participate in on-call rotation What we're looking for 5+ years in a DevOps/SRE role Solid hands-on experience with most of our stack (80%): AWS/Azure/GCP, Kubernetes (cluster design, capacity planning, and reliability at scale), Helm charts, CI/CD pipelines (GitHub CI), Terraform, PostgreSQL, ClickHouse, Redis, RabbitMQ, AWS SQS, Temporal, and monitoring/alerting stacks (Prometheus/Mimir, Grafana, CloudWatch) AI-assisted development in practice — actively uses Claude Code / agentic coding to ship, knows where AI-generated code needs validation Strong Linux fundamentals Bash and/or Python scripting Comfortable with ambiguity and high-velocity, fast-shifting priorities — we move like a startup, not a committee Detail-oriented and pedantic, with sharp attention to detail in high-volume, high-stakes systems — accountable and genuinely invested in the quality of your work EST timezone availability Fluency in English Nice to have Golang or Python development background HashiStack: Vault, Packer ClickHouse administration Experience supporting data-intensive pipelines What we offer Remote-first environment 20 days PTO + US holidays Optional relocation support to Latin America Modern AI-native tech stack Stock options Professional development reimbursement A genuinely fun, transparent startup culture

Location: Serbia Improvado is an AI-powered marketing intelligence platform trusted by enterprise brands like ASUS, Activision, Docker, and H&R Block. We raised $34M Series A and are scaling fast — which means our infrastructure needs to be rock-solid. We're looking for a DevOps/SysOps engineer who takes ownership and keeps things running. What you'll do Manage and evolve our cloud infrastructure on AWS/Azure (Kubernetes) - ensure cluster reliability: capacity planning, autoscaling, incident response, and post-mortems Design and architect scalable, reliable infrastructure to support AI-driven analytics and data processing at scale Build and maintain Helm charts, Terraform, and multi-environment setups Own monitoring and alerting across the stack (Prometheus/Mimir, Grafana, CloudWatch) Administer and optimize storages: PostgreSQL, ClickHouse, Redis Support message brokers: RabbitMQ, AWS SQS, Temporal Drive infrastructure security: secrets management, IAM policies, vulnerability scanning, and encryption Own network design, configuration — VPCs, subnets, firewalls, load balancers, VPNs Monitor and optimize cloud costs — identify waste, right-size resources, and report on spend efficiency Participate in on-call rotation What we're looking for 5+ years in a DevOps/SRE role Solid hands-on experience with most of our stack (80%): AWS/Azure/GCP, Kubernetes (cluster design, capacity planning, and reliability at scale), Helm charts, CI/CD pipelines (GitHub CI), Terraform, PostgreSQL, ClickHouse, Redis, RabbitMQ, AWS SQS, Temporal, and monitoring/alerting stacks (Prometheus/Mimir, Grafana, CloudWatch) AI-assisted development in practice — actively uses Claude Code / agentic coding to ship, knows where AI-generated code needs validation Strong Linux fundamentals Bash and/or Python scripting Comfortable with ambiguity and high-velocity, fast-shifting priorities — we move like a startup, not a committee Detail-oriented and pedantic, with sharp attention to detail in high-volume, high-stakes systems — accountable and genuinely invested in the quality of your work EST timezone availability Fluency in English Nice to have Golang or Python development background HashiStack: Vault, Packer ClickHouse administration Experience supporting data-intensive pipelines What we offer Remote-first environment 20 days PTO + US holidays Optional relocation support to Latin America Modern AI-native tech stack Stock options Professional development reimbursement A genuinely fun, transparent startup culture

Location: Uruguay Improvado is an AI-powered marketing intelligence platform trusted by enterprise brands like ASUS, Activision, Docker, and H&R Block. We raised $34M Series A and are scaling fast — which means our infrastructure needs to be rock-solid. We're looking for a DevOps/SysOps engineer who takes ownership and keeps things running. What you'll do Manage and evolve our cloud infrastructure on AWS/Azure (Kubernetes) - ensure cluster reliability: capacity planning, autoscaling, incident response, and post-mortems Design and architect scalable, reliable infrastructure to support AI-driven analytics and data processing at scale Build and maintain Helm charts, Terraform, and multi-environment setups Own monitoring and alerting across the stack (Prometheus/Mimir, Grafana, CloudWatch) Administer and optimize storages: PostgreSQL, ClickHouse, Redis Support message brokers: RabbitMQ, AWS SQS, Temporal Drive infrastructure security: secrets management, IAM policies, vulnerability scanning, and encryption Own network design, configuration — VPCs, subnets, firewalls, load balancers, VPNs Monitor and optimize cloud costs — identify waste, right-size resources, and report on spend efficiency Participate in on-call rotation What we're looking for 5+ years in a DevOps/SRE role Solid hands-on experience with most of our stack (80%): AWS/Azure/GCP, Kubernetes (cluster design, capacity planning, and reliability at scale), Helm charts, CI/CD pipelines (GitHub CI), Terraform, PostgreSQL, ClickHouse, Redis, RabbitMQ, AWS SQS, Temporal, and monitoring/alerting stacks (Prometheus/Mimir, Grafana, CloudWatch) AI-assisted development in practice — actively uses Claude Code / agentic coding to ship, knows where AI-generated code needs validation Strong Linux fundamentals Bash and/or Python scripting Comfortable with ambiguity and high-velocity, fast-shifting priorities — we move like a startup, not a committee Detail-oriented and pedantic, with sharp attention to detail in high-volume, high-stakes systems — accountable and genuinely invested in the quality of your work EST timezone availability Fluency in English Nice to have Golang or Python development background HashiStack: Vault, Packer ClickHouse administration Experience supporting data-intensive pipelines What we offer Remote-first environment 20 days PTO + US holidays Optional relocation support to Latin America Modern AI-native tech stack Stock options Professional development reimbursement A genuinely fun, transparent startup culture

Location: Serbia We're a fast-growing Series A startup ($34M raised, $10.3M ARR, 75% gross margin) building the unified marketing intelligence platform for enterprises like Spotify, Asus, and Colgate. Our Platform Team owns the core data pipeline infrastructure powering 500+ integrations — and we're now rebuilding how that work gets done, with AI at the center. We're looking for a Principal Engineer who can set the technical direction for AI-assisted engineering across the Platform Team — someone who doesn't just use AI tools, but defines how they're used responsibly at scale. About the Role You'll be the architectural voice on the Platform Team, shaping how we design, build, and evolve our core Python-based extraction and load infrastructure. More than that, you'll own the engineering practices shift: defining how agentic coding, AI-assisted development, and LLM tooling integrate into our delivery process without sacrificing reliability or maintainability. This is a hands-on role — you'll be writing code, reviewing architecture, and mentoring engineers, not just advising. Responsibilities Own platform architecture: design and evolve data extraction, load, and pipeline systems serving 500+ integrations at scale Identify architectural bottlenecks and drive performance/reliability improvements at scale (Kubernetes, distributed systems, ClickHouse/PostgreSQL) Lead modernization of legacy systems into scalable, AI-native infrastructure Design and implement agentic development frameworks for codebase maintenance and continuous improvement — owning the full loop from AI-assisted development to automated acceptance and rollout, with proper validation, testing, and architectural guardrails Make and document key technical decisions; set the bar for code quality, system reliability, and performance Mentor and level up engineers on AI-assisted development practices — help them ship faster without introducing hidden risk Collaborate cross-functionally with product and AI teams on agentic framework rollout and new integration capabilities Requirements 7+ years of backend engineering (hands-on programming), with at least 2 years in a principal/architect-level role owning production systems You've designed and scaled complex systems, not just maintained them Hands-on experience with AI-assisted development (Claude Code, agentic coding) — you ship with it, know its limits and where they break, and have built agentic frameworks for code maintenance and rollout Strong distributed systems background: Kubernetes, workflow orchestration (e.g. Temporal), message queues (e.g. RabbitMQ) Experience building secure systems that are hard to break, hard to breach, and resilient Experience with reliability practices at scale: observability, alerting, incident response Solid SQL and query optimization across PostgreSQL and ClickHouse Comfortable with ambiguity and high-velocity, fast-shifting priorities — we move like a startup, not a committee Ability to work within EST timezone Fluency in English Nice to Have Track record of defining engineering standards and driving adoption across a team Experience migrating legacy pipeline systems Background in data integration or ETL infrastructure What We Offer Remote-first environment Direct impact on platform architecture — your decisions matter Modern AI-native tech stack with real freedom to experiment 20 PTO days + US holidays Stock options Professional development reimbursement Optional relocation assistance to Latin America after trial period

Location: Georgia We're a fast-growing Series A startup ($34M raised, $10.3M ARR, 75% gross margin) building the unified marketing intelligence platform for enterprises like Spotify, Asus, and Colgate. Our Platform Team owns the core data pipeline infrastructure powering 500+ integrations — and we're now rebuilding how that work gets done, with AI at the center. We're looking for a Principal Engineer who can set the technical direction for AI-assisted engineering across the Platform Team — someone who doesn't just use AI tools, but defines how they're used responsibly at scale. About the Role You'll be the architectural voice on the Platform Team, shaping how we design, build, and evolve our core Python-based extraction and load infrastructure. More than that, you'll own the engineering practices shift: defining how agentic coding, AI-assisted development, and LLM tooling integrate into our delivery process without sacrificing reliability or maintainability. This is a hands-on role — you'll be writing code, reviewing architecture, and mentoring engineers, not just advising. Responsibilities Own platform architecture: design and evolve data extraction, load, and pipeline systems serving 500+ integrations at scale Identify architectural bottlenecks and drive performance/reliability improvements at scale (Kubernetes, distributed systems, ClickHouse/PostgreSQL) Lead modernization of legacy systems into scalable, AI-native infrastructure Design and implement agentic development frameworks for codebase maintenance and continuous improvement — owning the full loop from AI-assisted development to automated acceptance and rollout, with proper validation, testing, and architectural guardrails Make and document key technical decisions; set the bar for code quality, system reliability, and performance Mentor and level up engineers on AI-assisted development practices — help them ship faster without introducing hidden risk Collaborate cross-functionally with product and AI teams on agentic framework rollout and new integration capabilities Requirements 7+ years of backend engineering (hands-on programming), with at least 2 years in a principal/architect-level role owning production systems You've designed and scaled complex systems, not just maintained them Hands-on experience with AI-assisted development (Claude Code, agentic coding) — you ship with it, know its limits and where they break, and have built agentic frameworks for code maintenance and rollout Strong distributed systems background: Kubernetes, workflow orchestration (e.g. Temporal), message queues (e.g. RabbitMQ) Experience building secure systems that are hard to break, hard to breach, and resilient Experience with reliability practices at scale: observability, alerting, incident response Solid SQL and query optimization across PostgreSQL and ClickHouse Comfortable with ambiguity and high-velocity, fast-shifting priorities — we move like a startup, not a committee Ability to work within EST timezone Fluency in English Nice to Have Track record of defining engineering standards and driving adoption across a team Experience migrating legacy pipeline systems Background in data integration or ETL infrastructure What We Offer Remote-first environment Direct impact on platform architecture — your decisions matter Modern AI-native tech stack with real freedom to experiment 20 PTO days + US holidays Stock options Professional development reimbursement Optional relocation assistance to Latin America after trial period

Location: Armenia We're a fast-growing Series A startup ($34M raised, $10.3M ARR, 75% gross margin) building the unified marketing intelligence platform for enterprises like Spotify, Asus, and Colgate. Our Platform Team owns the core data pipeline infrastructure powering 500+ integrations — and we're now rebuilding how that work gets done, with AI at the center. We're looking for a Principal Engineer who can set the technical direction for AI-assisted engineering across the Platform Team — someone who doesn't just use AI tools, but defines how they're used responsibly at scale. About the Role You'll be the architectural voice on the Platform Team, shaping how we design, build, and evolve our core Python-based extraction and load infrastructure. More than that, you'll own the engineering practices shift: defining how agentic coding, AI-assisted development, and LLM tooling integrate into our delivery process without sacrificing reliability or maintainability. This is a hands-on role — you'll be writing code, reviewing architecture, and mentoring engineers, not just advising. Responsibilities Own platform architecture: design and evolve data extraction, load, and pipeline systems serving 500+ integrations at scale Identify architectural bottlenecks and drive performance/reliability improvements at scale (Kubernetes, distributed systems, ClickHouse/PostgreSQL) Lead modernization of legacy systems into scalable, AI-native infrastructure Design and implement agentic development frameworks for codebase maintenance and continuous improvement — owning the full loop from AI-assisted development to automated acceptance and rollout, with proper validation, testing, and architectural guardrails Make and document key technical decisions; set the bar for code quality, system reliability, and performance Mentor and level up engineers on AI-assisted development practices — help them ship faster without introducing hidden risk Collaborate cross-functionally with product and AI teams on agentic framework rollout and new integration capabilities Requirements 7+ years of backend engineering (hands-on programming), with at least 2 years in a principal/architect-level role owning production systems You've designed and scaled complex systems, not just maintained them Hands-on experience with AI-assisted development (Claude Code, agentic coding) — you ship with it, know its limits and where they break, and have built agentic frameworks for code maintenance and rollout Strong distributed systems background: Kubernetes, workflow orchestration (e.g. Temporal), message queues (e.g. RabbitMQ) Experience building secure systems that are hard to break, hard to breach, and resilient Experience with reliability practices at scale: observability, alerting, incident response Solid SQL and query optimization across PostgreSQL and ClickHouse Comfortable with ambiguity and high-velocity, fast-shifting priorities — we move like a startup, not a committee Ability to work within EST timezone Fluency in English Nice to Have Track record of defining engineering standards and driving adoption across a team Experience migrating legacy pipeline systems Background in data integration or ETL infrastructure What We Offer Remote-first environment Direct impact on platform architecture — your decisions matter Modern AI-native tech stack with real freedom to experiment 20 PTO days + US holidays Stock options Professional development reimbursement Optional relocation assistance to Latin America after trial period

Location: Brazil We're a fast-growing Series A startup ($34M raised, $10.3M ARR, 75% gross margin) building the unified marketing intelligence platform for enterprises like Spotify, Asus, and Colgate. Our Platform Team owns the core data pipeline infrastructure powering 500+ integrations — and we're now rebuilding how that work gets done, with AI at the center. We're looking for a Principal Engineer who can set the technical direction for AI-assisted engineering across the Platform Team — someone who doesn't just use AI tools, but defines how they're used responsibly at scale. About the Role You'll be the architectural voice on the Platform Team, shaping how we design, build, and evolve our core Python-based extraction and load infrastructure. More than that, you'll own the engineering practices shift: defining how agentic coding, AI-assisted development, and LLM tooling integrate into our delivery process without sacrificing reliability or maintainability. This is a hands-on role — you'll be writing code, reviewing architecture, and mentoring engineers, not just advising. Responsibilities Own platform architecture: design and evolve data extraction, load, and pipeline systems serving 500+ integrations at scale Identify architectural bottlenecks and drive performance/reliability improvements at scale (Kubernetes, distributed systems, ClickHouse/PostgreSQL) Lead modernization of legacy systems into scalable, AI-native infrastructure Design and implement agentic development frameworks for codebase maintenance and continuous improvement — owning the full loop from AI-assisted development to automated acceptance and rollout, with proper validation, testing, and architectural guardrails Make and document key technical decisions; set the bar for code quality, system reliability, and performance Mentor and level up engineers on AI-assisted development practices — help them ship faster without introducing hidden risk Collaborate cross-functionally with product and AI teams on agentic framework rollout and new integration capabilities Requirements 7+ years of backend engineering (hands-on programming), with at least 2 years in a principal/architect-level role owning production systems You've designed and scaled complex systems, not just maintained them Hands-on experience with AI-assisted development (Claude Code, agentic coding) — you ship with it, know its limits and where they break, and have built agentic frameworks for code maintenance and rollout Strong distributed systems background: Kubernetes, workflow orchestration (e.g. Temporal), message queues (e.g. RabbitMQ) Experience building secure systems that are hard to break, hard to breach, and resilient Experience with reliability practices at scale: observability, alerting, incident response Solid SQL and query optimization across PostgreSQL and ClickHouse Comfortable with ambiguity and high-velocity, fast-shifting priorities — we move like a startup, not a committee Ability to work within EST timezone Fluency in English Nice to Have Track record of defining engineering standards and driving adoption across a team Experience migrating legacy pipeline systems Background in data integration or ETL infrastructure What We Offer Remote-first environment Direct impact on platform architecture — your decisions matter Modern AI-native tech stack with real freedom to experiment 20 PTO days + US holidays Stock options Professional development reimbursement Optional relocation assistance to Latin America after trial period

Location: Argentina We're a fast-growing Series A startup ($34M raised, $10.3M ARR, 75% gross margin) building the unified marketing intelligence platform for enterprises like Spotify, Asus, and Colgate. Our Platform Team owns the core data pipeline infrastructure powering 500+ integrations — and we're now rebuilding how that work gets done, with AI at the center. We're looking for a Principal Engineer who can set the technical direction for AI-assisted engineering across the Platform Team — someone who doesn't just use AI tools, but defines how they're used responsibly at scale. About the Role You'll be the architectural voice on the Platform Team, shaping how we design, build, and evolve our core Python-based extraction and load infrastructure. More than that, you'll own the engineering practices shift: defining how agentic coding, AI-assisted development, and LLM tooling integrate into our delivery process without sacrificing reliability or maintainability. This is a hands-on role — you'll be writing code, reviewing architecture, and mentoring engineers, not just advising. Responsibilities Own platform architecture: design and evolve data extraction, load, and pipeline systems serving 500+ integrations at scale Identify architectural bottlenecks and drive performance/reliability improvements at scale (Kubernetes, distributed systems, ClickHouse/PostgreSQL) Lead modernization of legacy systems into scalable, AI-native infrastructure Design and implement agentic development frameworks for codebase maintenance and continuous improvement — owning the full loop from AI-assisted development to automated acceptance and rollout, with proper validation, testing, and architectural guardrails Make and document key technical decisions; set the bar for code quality, system reliability, and performance Mentor and level up engineers on AI-assisted development practices — help them ship faster without introducing hidden risk Collaborate cross-functionally with product and AI teams on agentic framework rollout and new integration capabilities Requirements 7+ years of backend engineering (hands-on programming), with at least 2 years in a principal/architect-level role owning production systems You've designed and scaled complex systems, not just maintained them Hands-on experience with AI-assisted development (Claude Code, agentic coding) — you ship with it, know its limits and where they break, and have built agentic frameworks for code maintenance and rollout Strong distributed systems background: Kubernetes, workflow orchestration (e.g. Temporal), message queues (e.g. RabbitMQ) Experience building secure systems that are hard to break, hard to breach, and resilient Experience with reliability practices at scale: observability, alerting, incident response Solid SQL and query optimization across PostgreSQL and ClickHouse Comfortable with ambiguity and high-velocity, fast-shifting priorities — we move like a startup, not a committee Ability to work within EST timezone Fluency in English Nice to Have Track record of defining engineering standards and driving adoption across a team Experience migrating legacy pipeline systems Background in data integration or ETL infrastructure What We Offer Remote-first environment Direct impact on platform architecture — your decisions matter Modern AI-native tech stack with real freedom to experiment 20 PTO days + US holidays Stock options Professional development reimbursement Optional relocation assistance to Latin America after trial period

Location: Gurugram, Haryana, India NEOLYTIX ABM Specialist / Assistant Manager Account-Based Marketing · Healthcare SaaS · Senior Associate / AM band FUNCTION Marketing EXPERIENCE 3–5 Years LOCATION Gurugram (Onsite) SHIFT UK (1:30–10:30) Role Overview Neolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across RCM, Credentialing & Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics, with delivery centers in Gurugram and Manila — including our proprietary InCredibly credentialing platform. We are transitioning from a services company to a Services-as-Software model. The ABM Specialist / Assistant Manager owns Neolytix’s account-based marketing motion across 1:1 (strategic named accounts), 1:few (ICP segment clusters, e.g., rural hospital RCM), and 1:many (programmatic, intent-gated) tiers. You’ll build and run intent-driven account scoring, tiered engagement playbooks, and enrichment workflows in close partnership with Sales, Demand Generation, and Product Marketing — turning signal data into prioritized, sales-ready accounts. Key Responsibilities Account Segmentation & Tiering Define and maintain target-account universes across all three ABM tiers — 1:1 strategic, 1:few ICP clusters, and 1:many programmatic segments. Set tier-specific playbooks: bespoke for 1:1, shared with light personalization for 1:few, and rules-based programmatic for 1:many. Intent Signal Monitoring & Scoring Own recurring intent-signal ingestion (ZoomInfo intent, Apollo, Definitive Healthcare) and convert raw signals into scored account briefs (HOT/WARM/WATCH). Track signal trends (warming/cooling accounts) and flag ICP-fit exceptions before accounts are actioned. Maintain the state/tracking files and cadence that keep signal briefs current and non-duplicative day over day. Enrichment & Data Hygiene Run account and contact enrichment (Apollo, ZoomInfo) once accounts clear a signal threshold — firmographic and contact data complete before handoff. Maintain clean handoff protocols to Sales — CRM record checks, email verification, title confirmation, and sequence-conflict checks — before enrollment. Sales Alignment & Handoff Deliver prioritized, tiered action lists to assigned AEs on a regular cadence; run structured syncs to confirm status, resolve ICP flags, and align on next-best-actions. Maintain campaign-tagging discipline in HubSpot (lead source, ICP tier, campaign name) for attribution. Campaign Design, Reporting & Collaboration Build multi-channel engagement per tier — email, LinkedIn/paid social, direct mail, webinars, events — matched to 1:1, 1:few, or 1:many treatment; partner with Product Marketing on persona-specific messaging (CMO/COO). Report pipeline influenced, account engagement, and signal-to-pipeline conversion to leadership monthly; run post-campaign reviews and a testing roadmap. Act as the connective layer between Sales, Product Marketing, and Demand Generation for all account-based activity. What You Bring Must-Have 3–5 years of B2B marketing, with at least 2 years running ABM programs across 1:1, 1:few, and/or 1:many models. Hands-on with intent data platforms and translating signals into sales-ready account lists. A track record of partnering directly with Sales/AE teams on account strategy and handoff — not just campaign delivery. Hands-on with intent/ABM platforms (ZoomInfo, Definitive Healthcare, Warmly, 6sense, Demandbase, or similar), enrichment (Apollo), and CRM/marketing automation (HubSpot). Strong grasp of account scoring, tiering, and multi-touch campaign design; comfortable building signal-to-pipeline dashboards. Proficiency in HubSpot, Salesforce (or equivalent CRM), and LinkedIn Campaign Manager. Preferred B2B SaaS or healthcare-technology marketing background. Familiarity with the US healthcare provider landscape (hospitals, rural health systems, specialty practices, behavioral health); working knowledge of RCM, credentialing, or practice-management categories. Familiarity with project-management tools (Asana, Notion, or Jira). Eligibility Criteria Education: Bachelor’s degree (Marketing, Business, or a related field) is mandatory and must be completed — candidates currently pursuing or with an incomplete graduation are not eligible. Communication: Strong written and verbal English — able to run structured syncs with Sales stakeholders and present ABM performance to leadership. Work mode & shift: Onsite at Gurugram, full-time, UK shift (1:30 PM – 10:30 PM IST) & Should be flexible. Notice period: Immediate joiners or candidates on short notice preferred. Why Join Neolytix High-Visibility Pipeline Role Drive pipeline across the full ABM tier structure, with direct exposure to Sales and Marketing leadership. Scale an Intent-Driven Motion Build ABM for a rapidly growing Healthcare SaaS product targeting the US mid-market. Ownership Culture An environment that values ownership, curiosity, and continuous improvement. Development Support Learning resources, external certifications, and leadership mentoring.

Location: Gurugram, Haryana, India NEOLYTIX Team Lead – AR (RCM) Accounts Receivable & Denials · US Healthcare EXPERIENCE 4–5 Yrs AR · 1+ Yr TL FUNCTION Operations – RCM LOCATION Gurugram (Onsite) SHIFT Night (US Hours) Experience gate — This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify. About the Role The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review. You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset. Key Responsibilities Run the Pod Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people. Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end. Run daily huddles — payer updates, error patterns from QA, and priorities for the shift. Own the Outcomes Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager. Handle escalated accounts and complex denials personally when needed. Partner with QA on calibration and turn audit findings into floor-level fixes. Build the People Coach associates on payer-specific nuances, documentation quality, and call handling. Manage shift adherence, leave planning, and floor discipline for the pod. Identify and develop Sr Associate potential; give structured input into appraisals. Skills & Experience Must-Have 4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth. Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations. Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did. Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered. Preferred Experience running a pod across multiple clients or specialties. Exposure to workforce basics — shrinkage, occupancy, and staffing math. Eligibility Criteria Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible. Communication: Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management. Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential. Systems: Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting. Notice period: Immediate joiners or candidates on short notice strongly preferred. Performance Expectations You will be measured on clear, role-specific metrics: Pod resolution / collection rate against target. Aged-AR movement (90+/120+) for the pod. Pod quality score (QA) and calibration adherence. Productivity vs. target, shift adherence, and pod attrition. Hiring Process Aptitude & Skill based assessment. Domain & operations interview (RCM knowledge, scenarios). HR discussion (fitment, shift, notice). Why Join Neolytix US Healthcare Depth Live US provider accounts across 270+ client organizations — real RCM, not a training bench. Clear Growth Path Associate → Sr Associate → QA / TL → AM: progression tied to performance. Multi-Platform Exposure Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel. Stable, Growing MSO A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.

Location: Gurugram, Haryana, India NEOLYTIX Team Lead – AR (RCM) Accounts Receivable & Denials · US Healthcare EXPERIENCE 4–5 Yrs AR · 1+ Yr TL FUNCTION Operations – RCM LOCATION Gurugram (Onsite) SHIFT Night (US Hours) Experience gate — This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify. About the Role The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review. You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset. Key Responsibilities Run the Pod Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people. Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end. Run daily huddles — payer updates, error patterns from QA, and priorities for the shift. Own the Outcomes Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager. Handle escalated accounts and complex denials personally when needed. Partner with QA on calibration and turn audit findings into floor-level fixes. Build the People Coach associates on payer-specific nuances, documentation quality, and call handling. Manage shift adherence, leave planning, and floor discipline for the pod. Identify and develop Sr Associate potential; give structured input into appraisals. Skills & Experience Must-Have 4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth. Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations. Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did. Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered. Preferred Experience running a pod across multiple clients or specialties. Exposure to workforce basics — shrinkage, occupancy, and staffing math. Eligibility Criteria Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible. Communication: Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management. Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential. Systems: Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting. Notice period: Immediate joiners or candidates on short notice strongly preferred. Performance Expectations You will be measured on clear, role-specific metrics: Pod resolution / collection rate against target. Aged-AR movement (90+/120+) for the pod. Pod quality score (QA) and calibration adherence. Productivity vs. target, shift adherence, and pod attrition. Hiring Process Aptitude & Skill based assessment. Domain & operations interview (RCM knowledge, scenarios). HR discussion (fitment, shift, notice). Why Join Neolytix US Healthcare Depth Live US provider accounts across 270+ client organizations — real RCM, not a training bench. Clear Growth Path Associate → Sr Associate → QA / TL → AM: progression tied to performance. Multi-Platform Exposure Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel. Stable, Growing MSO A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.

Location: Gurugram, Haryana, India NEOLYTIX Credentialing Associate / Sr Associate Provider Credentialing & Enrollment · US Healthcare LEVEL Associate / Sr Associate EXPERIENCE 1+ Yr / 3–4 Yrs LOCATION Gurugram (Onsite) SHIFT Night (US Hours) Two openings, one team — Associate requires a minimum of 1 year in US provider credentialing/enrollment; Senior Associate requires 3–4 years including payer-enrollment ownership. About the Role Neolytix runs credentialing and enrollment for US provider organizations — getting physicians and facilities enrolled with payers accurately and fast, because every stalled application is delayed revenue for the client. Associates manage application preparation, submissions, and follow-up. Senior Associates own end-to-end enrollment files, payer escalations, and re-credentialing calendars. Key Responsibilities Core (Associate & Sr Associate) Prepare, submit, and track provider enrollment applications with commercial and government payers (Medicare/Medicaid, commercial plans). Maintain and attest CAQH profiles; manage PECOS, NPPES, and payer portals. Follow up with payers on application status and resolve deficiencies quickly and accurately. Maintain accurate trackers — effective dates, expirables (licenses, DEA, malpractice), and re-credentialing timelines. Handle provider and client data with strict confidentiality and HIPAA compliance. Additional (Sr Associate) Own complete enrollment files end-to-end for assigned clients, including complex group/facility enrollments and payer escalations. Run the re-credentialing and expirables calendar so nothing lapses. Review associates’ submissions for accuracy and coach on payer-specific requirements. Skills & Experience Must-Have Associate: minimum 1 year in US provider credentialing/enrollment. Sr Associate: 3–4 years with end-to-end enrollment ownership. Hands-on experience with CAQH, PECOS/NPPES, and payer portals; strong understanding of enrollment workflows and timelines. High attention to detail — credentialing errors are expensive and slow to unwind. Preferred Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered. Experience with credentialing software (Modio, MD-Staff, Verity, or similar). Eligibility Criteria Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible. Communication: Moderate-to-strong — good spoken and written English for payer follow-ups and professional, client-facing emails and notes. Accuracy in writing matters as much as speed. Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential. Systems: Comfortable with payer portals, CAQH / PECOS / NPPES, tracker maintenance, and MS Office (Excel/Word). Notice period: Immediate joiners or candidates on short notice strongly preferred. Performance Expectations You will be measured on clear, role-specific metrics: Applications prepared/submitted and processed per period. First-pass approval rate and enrollment turnaround time (TAT). Zero lapses on expirables and re-credentialing dates. Accuracy / rework rate on submissions. Hiring Process HR Screening 2 Technical Interviews Assessment Round HR discussion (fitment, shift, notice). Why Join Neolytix US Healthcare Depth Live US provider accounts across 270+ client organizations — real RCM, not a training bench. Clear Growth Path Associate → Sr Associate → QA / TL → AM: progression tied to performance. Multi-Platform Exposure Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel. Stable, Growing MSO A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.

Location: Gurugram, Haryana, India NEOLYTIX Team Lead – AR (RCM) Accounts Receivable & Denials · US Healthcare EXPERIENCE 4–5 Yrs AR · 1+ Yr TL FUNCTION Operations – RCM LOCATION Gurugram (Onsite) SHIFT Night (US Hours) Experience gate — This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify. About the Role The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review. You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset. Key Responsibilities Run the Pod Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people. Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end. Run daily huddles — payer updates, error patterns from QA, and priorities for the shift. Own the Outcomes Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager. Handle escalated accounts and complex denials personally when needed. Partner with QA on calibration and turn audit findings into floor-level fixes. Build the People Coach associates on payer-specific nuances, documentation quality, and call handling. Manage shift adherence, leave planning, and floor discipline for the pod. Identify and develop Sr Associate potential; give structured input into appraisals. Skills & Experience Must-Have 4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth. Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations. Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did. Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered. Preferred Experience running a pod across multiple clients or specialties. Exposure to workforce basics — shrinkage, occupancy, and staffing math. Eligibility Criteria Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible. Communication: Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management. Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential. Systems: Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting. Notice period: Immediate joiners or candidates on short notice strongly preferred. Performance Expectations You will be measured on clear, role-specific metrics: Pod resolution / collection rate against target. Aged-AR movement (90+/120+) for the pod. Pod quality score (QA) and calibration adherence. Productivity vs. target, shift adherence, and pod attrition. Hiring Process Aptitude & Skill based assessment. Domain & operations interview (RCM knowledge, scenarios). HR discussion (fitment, shift, notice). Why Join Neolytix US Healthcare Depth Live US provider accounts across 270+ client organizations — real RCM, not a training bench. Clear Growth Path Associate → Sr Associate → QA / TL → AM: progression tied to performance. Multi-Platform Exposure Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel. Stable, Growing MSO A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.

Location: Quezon City, Metro Manila, Philippines Location: Eastwood, Quezon City Work Setup: Hybrid, onsite 2-3 times per week Schedule: Full-time, 7PM-4AM or 8PM-5AM Shape Better People. Build Better Teams! Bring your expertise into the heart of the business — where employees, performance, and growth come together! Great performance is achieved when employees receive clear expectations, meaningful feedback, practical coaching, and managers who know how to lead with confidence. What You’ll Do: 🎯Set the Goal and Raise the Bar Drive performance management (goal-setting, reviews, calibration, documentation, and PIPs) Help managers set clear expectations and have better performance conversations. Coach employees and leaders on feedback, accountability, development, and growth. 🤝Talk People Through It Provide hands-on HRBP and employee-relations support. Explain HR processes in a way people actually understand. Handle difficult conversations with confidence, empathy, and a positive frame. Know when to push, when to listen, and when to escalate. 📊Turn Data Into Action Maintain accurate voluntary and involuntary attrition records and exit classifications. Own and regularly update the attrition tracker across key fields. Analyze turnover trends, exit feedback, high-risk populations, and potential retention drivers. Prepare recurring HR reports and basic dashboards covering attrition, headcount movement, performance-cycle completion, and other agreed HR metrics. Translate data into leader-ready insights, highlighting trends, possible root causes, and recommended actions. Support exit interviews, exit surveys, employee listening activities, and tracking of retention interventions over time. We’re Looking For Someone Who: Preferably has an HR Generalist / HRBP-type experience with exposure to different HR facets Is experienced in goal-setting and/or performance management Is a strong communicator who loves explaining and influencing others, assertive, approachable, positive, and is comfortable coaching people and handling difficult conversations Is data-aware and able to turn HR data into practical actions Has around 1-5 years of relevant HR experience. Fresh graduates with meaningful HR internship experience may also be considered! Required : Prior night-shift experience or experience supporting US/global stakeholders

Location: Gurugram, Haryana, India NEOLYTIX Senior Manager, AR RCM Operations  |  Accounts Receivable  |  Gurugram DEPARTMENT Operations, RCM EXPERIENCE 15+ Years LOCATION Gurugram (Onsite) SHIFT US Shift REPORTS INTO CEO & COO ⚠  US Shift: This role operates on a US-aligned shift, onsite at our Gurugram delivery centre. Consistent availability during US business hours is non-negotiable. Apply only if you can commit to this fully. ⚠  Non-Negotiable: A minimum of 15 years of hands-on US healthcare AR and RCM experience is required. Profiles without this depth of domain experience will not be considered regardless of seniority or education. About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. Our RCM practice runs medical coding, charge entry, payment posting, and AR and denials management for physician groups and health systems across multiple specialties and payer environments. The Senior Manager, AR RCM is the most senior AR delivery leader in the India operations. Reporting directly to the CEO and COO, this role carries full accountability for AR performance across the Neolytix client portfolio: net collection rates, AR aging, denial resolution, follow-up compliance, and the teams that execute this work every day. This is not a monitoring role and not a reporting role. You own the outcome. If AR aging is trending in the wrong direction, you know why before leadership asks. If a client's net collection rate is below benchmark, you have a recovery plan before the QBR. You lead a multi-tier AR team, hold SLAs before they breach, and bring strategic clarity to the CEO and COO on the financial health of every account. If that describes the way you have built your career, this role is built for you. Key Responsibilities 1. AR Delivery Ownership & SLA Accountability Own end-to-end AR performance across the full Neolytix client portfolio: follow-up compliance, AR aging distribution, denial resolution timelines, and net collection rates. Define and enforce SLA commitments by account: touch cadences, AR aging thresholds, payer follow-up windows, and escalation timelines. Drive the operating cadence: daily floor reviews, weekly performance dashboards, and monthly executive reporting to the CEO and COO. Serve as the senior escalation authority for all AR delivery issues, with direct accountability for resolution and root-cause documentation. 2. Revenue & Financial Performance Own the financial metrics that matter: net collection rate, AR aging distribution (including AR >90), first-pass yield, denial rate, cost to collect, and payment variance. Identify revenue optimization opportunities within the existing portfolio: payer mix trends, underpayment patterns, denial root causes, and write-off risk. Present financial performance analysis and recovery plans to the CEO and COO with clarity and conviction. You do not describe the chart; you explain what it means and what you are doing about it. 3. Denial Management & Payer Strategy Own the denial management function end to end: root cause categorization, appeal workflows, payer-specific escalation protocols, and first-pass improvement plans. Stay current on payer policy changes, CMS billing updates, and coding guideline shifts that affect denial rates and collection timelines. Develop payer-specific follow-up strategies and embed them into team workflows and SOPs. 4. Team Leadership & Talent Development Lead a multi-tier AR team: Team Leads, Senior Associates, and Associates across the AR and denials function. Own performance management, succession planning, and high-potential identification for the AR org. Partner with Talent Management on hiring, onboarding, and retention of AR talent, including calibrating role requirements for the team as it scales. Build a performance culture grounded in accountability, data fluency, and continuous improvement. 5. Client Engagement & Retention Act as the senior operational partner for strategic AR accounts, maintaining relationships at the decision-maker level. Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion conversations. Surface delivery risks proactively and communicate resolution plans to clients before issues escalate. 6. Process Excellence & Compliance Own SOPs for all AR workflows: initial follow-up, denial management, appeals, escalation, and write-off protocols. Ensure operations remain compliant with HIPAA, CMS billing requirements, and payer-specific compliance standards. Drive continuous improvement across AR workflows using structured problem-solving and root-cause analysis. What You Bring Must-Have 15 or more years of US healthcare AR and RCM experience, with senior leadership accountability over large multi-specialty AR portfolios. Mastery of AR financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one and defend your analysis when challenged. Deep denial management expertise: root cause categorization, payer-specific appeal strategies, and a track record of improving first-pass rates. Experience leading multi-tier AR teams of 50 or more FTEs, including Team Leads and supervisors. Commercial payer experience across BCBS, Aetna, Cigna, UHC, and regional payers, alongside Medicare and Medicaid. Multi-specialty billing exposure: physician groups, hospital systems, or both. Excellent client-facing communication: comfortable presenting to C-suite clients and internal senior leadership with equal confidence. Commitment to the US shift, onsite in Gurugram. Strong Preference Prior experience in a BPO, MSO, or KPO environment delivering AR services for US healthcare clients, not in-house captive only. Exposure to multiple billing and EHR platforms: AdvancedMD, Athenahealth, Epic, Kareo, Centricity, or similar. Track record of building or restructuring an AR team and improving performance metrics within 12 months. Power BI or advanced Excel for AR performance tracking and executive reporting. Nice-to-Have MBA or postgraduate degree in healthcare administration, business, or a related discipline. Six Sigma Green Belt or equivalent process improvement methodology applied to an AR workflow. CPAT (Certified Patient Account Technician) or equivalent AR or RCM certification. Experience across multi-geography delivery: India and Philippines operating in parallel. Who You Are You treat AR aging as a story, not a spreadsheet. You know what each band means for revenue risk and you communicate it that way to leadership. You hold SLAs before clients ask about them. Reactive escalation management is not something you do. You can tell the CEO what a number means, not just what it is. Your analysis ends with a so-what and a plan, not a chart. You hold your team to a high standard without losing them. Accountability and development are not in tension in the way you lead. You see denial patterns before they become denial trends. Root cause is where you start, not where you finish. Eligibility Criteria Education: Graduate degree mandatory. Postgraduate degree (MBA or equivalent) preferred. Experience: 15 or more years in US healthcare AR and RCM. Non-negotiable. Communication: Excellent spoken and written English. You will present to the CEO and COO regularly and manage senior client relationships. Communication below this standard will not progress. Shift: US-aligned shift, onsite in Gurugram. This is firm. Apply only if you can commit to this consistently. Notice Period: 30 to 45 days preferred. Up to 60 days considered for the right profile. Performance Expectations (KPIs) In the first 12 months: Net collection rate: sustained at or above agreed client benchmarks across the managed portfolio. AR >90 days: percentage trending down or held within client SLA thresholds. Denial rate and first-pass yield: measurable improvement within 90 days on priority accounts. SLA achievement: 95% or above on committed follow-up and resolution timelines across the portfolio. Client retention: no unplanned exits attributable to AR delivery performance. Team performance: productivity and quality metrics for the AR team within benchmark, with clear improvement plans for underperforming sub-teams. Executive reporting: weekly and monthly dashboards delivered accurately and on time, with actionable narratives, no follow-up questions from the COO needed. Hiring Process Stage 1: Talent Management screening and profile review. AR domain depth and tenure verified at this stage. Stage 2: Functional interview with the COO covering AR delivery depth, financial metric fluency, denial management approach, and team leadership track record. Stage 3: Conversation with the CEO covering strategic fit, client philosophy, and leadership approach. Stage 4: Reference checks and offer. Why Join Neolytix Senior Leadership, Real Scope Own AR delivery for 270+ US provider organizations. This is not a slice of a portfolio. It is the entire function, reporting directly to the CEO and COO. Strategic Visibility Direct access to and regular engagement with senior leadership. Your analysis and judgment directly inform how the business runs and grows. Build, Not Just Run Significant opportunity to shape how the AR function scales: team structure, process standards, tooling, and performance frameworks. Competitive Package Compensation benchmarked to senior RCM leadership in Delhi NCR, with performance-linked incentives tied to portfolio outcomes.

Location: Gurgaon, India NEOLYTIX Assistant Manager, RCM Business Excellence Revenue Cycle Management  |  Governance & Performance  |  Gurugram DEPARTMENT RCM Business Excellence EXPERIENCE 6–8 Years LOCATION Gurugram (Onsite) SHIFT India Hours | US AM Overlap REPORTS INTO President & COO ⚠  This is not a delivery role. You will not run RCM accounts, manage billing teams, or handle client escalations. You will own the independent measurement layer that tells leadership whether delivery is doing what it committed to do. If you want to go deeper into governance and analytics rather than climb an operations delivery ladder, read on. About the Role Neolytix is a US-headquartered healthcare managed services organization running RCM, credentialing, and provider services for 270+ provider organizations across the US. Our delivery teams operate from Gurugram, Manila, and Chicago. We are creating a new seat: Assistant Manager, RCM Business Excellence. This is the founding role of an independent governance function. You will sit alongside delivery, not inside it: your mandate is to define what good process looks like for every RCM account, measure whether it actually happens, and give leadership numbers they can act on. Quality assurance reports to you. You define the metrics, own the cadence, and build the function as it scales. The shift is India business hours with overlap into the US morning for leadership reviews. This is not a night shift role. If you have spent your RCM career on a night shift at a BPO, that changes here. What You Will Own 1. Process SLA Conformance Define the committed process standard per RCM account: charge lag, posting turnaround, AR touch cadence, denial resolution timelines, and aging thresholds. Track actual performance against committed standards at a granular level. Strategic accounts reviewed weekly, the rest monthly. Flag risks proactively with proposed solutions before they breach SLAs. 2. Monthly Performance Insight Build the monthly performance pack from daily productivity and quality data. The standard: a reader can act on it without asking a follow-up question. Breaches carry a named owner and a resolution date. Last month's breaches are re-checked before new ones are raised. Contribute to weekly and monthly dashboards shared with delivery leadership and, where relevant, clients. 3. Quarterly Financial Review Analyse financial performance across all RCM accounts: charges, collections, AR aging, denial rate, net collection rate, and cost to collect. Present trends to senior leadership each quarter. You will be supported in building this, and expected to stand behind your conclusions when challenged. 4. Quality Function Ownership Line management of the Quality Lead and QA analysts. You own the sampling plan, audit calendar, scoring consistency, and auditor calibration. Ensure QA findings reach the floor and drive change, rather than living in a report. Audit team output for accuracy; identify recurring error patterns and drive corrective action. 5. Process Change Measurement When a new coding guideline, SOP, or process rule goes out, measure whether it was adopted and what it did to denials or rework. Rule issued, adoption measured, impact quantified, result fed back. Close the loop, do not just report the issuance. What You Bring Must-Have 6 to 8 years in US healthcare RCM operations, with hands-on exposure to AR and denials and a working understanding of how process failure shows up in revenue. Experience building a reporting, MIS, or business excellence function from scratch: defining the metrics, sourcing the data, establishing the cadence. Inheriting and running a function is not the same thing. Fluency in RCM financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one, not just report the number. Advanced Excel and working SQL. You use SQL to validate data, not to list it as a skill. Confidence presenting findings to senior leadership and holding a position when challenged. This means publishing numbers that make delivery look bad when the numbers say so. Strong Preference Six Sigma Green Belt or equivalent process excellence training you have actually applied to a live project, not just certified. Experience across multiple billing platforms (AdvancedMD, Athenahealth, Kareo, Epic, Centricity, or similar) and the data normalisation that comes with it. Prior management of a small quality or audit team. Power BI familiarity, though the analytics team owns the front end. Nice-to-Have Healthcare analytics firm or BPO process excellence background. Experience designing and running an MIS reporting function in a US RCM environment. Exposure to SSAE-18 or SOC 2 audit readiness in an RCM context. Who You Are You publish findings that make the delivery team look bad, and you sleep fine afterward. If you soften conclusions to keep the peace, this is the wrong seat. You build something and then measure whether it worked. The artifact is not the point; the change it produced is. You ask what a number means before you report it. A chart that describes what happened is the beginning of the work, not the end. You would rather be right and uncomfortable than comfortable and wrong. Eligibility Criteria Education: Graduate degree, any discipline. An analytical or healthcare-adjacent background is preferred. Communication: Excellent spoken and written English. You will present to the COO and CEO quarterly. Communication below this standard will not progress past the screening stage. Shift: India business hours with US morning overlap for leadership reviews. Onsite, Gurugram. Notice Period: Up to 60 days preferred. Beyond 60 days considered only for an exceptional profile. Performance Expectations What success looks like across the first year: Day 30: a current-state assessment published that honestly names what can and cannot be measured today. No softening. Day 60: SLA conformance tracking live for strategic accounts. Day 90: SLA conformance extended to the full RCM book. Month 3 onward: monthly performance pack running reliably. Leadership reads it and acts on it. Year 1: four quarterly financial reviews delivered and defended, MIS Analyst hired and producing independently, at least one process change closed end to end with adoption measured and impact quantified. End of year 1: the business argues from your numbers rather than about them. Career Path This is the founding seat of a function, not a standalone role. Business excellence and governance are established career tracks in RCM that run to Director and VP level at the large players. We are building ours from its first hire. Now AM, RCM Business Excellence RCM book: quality and MIS 12–18 Months Manager Team of 3–5; governance across RCM Next Senior Manager / AD Governance across service lines Beyond Director / VP, Business Excellence The function at company scale The move to Manager is earned against stated milestones, not time served. The rungs beyond it describe where the function is heading as the business grows. Hiring Process Stage 1: TA screening call (30 minutes). Role fit, domain depth check, and shift confirmation. Stage 2: Functional interview with the COO (45 to 60 minutes). Process knowledge, multi-account RCM experience, measurement approach, and how you handle findings that are unwelcome. Stage 3: Analytical exercise. A take-home case using real account data with a genuine deterioration in it. You have 3 days to complete it. We are watching whether you reach for root cause or describe the chart. Stage 4: Conversation with the CEO (45 minutes). Scope discussion, career trajectory, and how you think about building a governance function. Stage 5: Reference checks (minimum 2 calls). Specifically: an occasion when this person delivered findings that were unwelcome, and what happened next. Stage 6: Offer. Why Join Neolytix Founding Seat of a Function You own this from its first hire. The metrics, the cadence, the standard: none of it exists yet. That is rare at this level and reads strongly on a CV. Scope from Day One The whole RCM book, not one account or one process. At AM level in most RCM organisations you own a slice. Here you own the view across all of it. Day Shift, Not Night India business hours with US morning overlap. Not a night shift role. If you have spent your career on a night shift, this changes here. AI Makes This More Important As automation absorbs transactional delivery work, the measurement and governance layer becomes a larger share of the organisation. We are building an RCM platform now, and its analyst roles report into this function.

Location: Gurugram, Haryana, India NEOLYTIX Associate / Sr Associate – AR (RCM) Accounts Receivable & Denials · US Healthcare LEVEL Associate / Sr Associate EXPERIENCE 1+ Yr / 3–4 Yrs LOCATION Gurugram (Onsite) SHIFT Night (US Hours) Two openings, one team — Associate requires a minimum of 1 year in US healthcare AR calling; Senior Associate requires 3–4 years with denials depth. Apply to the level that matches your experience. About the Role Neolytix is a US-headquartered healthcare MSO serving 270+ provider organizations. Our AR team works US insurance receivables end-to-end — following up with payers, resolving denials, and driving collections for physician groups and specialty practices. Associates own payer follow-up and claim-status resolution on assigned buckets. Senior Associates handle complex denials, appeals, and aged AR, and act as first-line quality support for the pod. Key Responsibilities Core (Associate & Sr Associate) Work assigned AR buckets — call US payers on claim status, underpayments, and non-payment, and document actions clearly in the billing system. Analyze EOBs/ERAs, identify denial reasons (CARC/RARC), and take corrective action — rebill, reprocess, or escalate. Meet daily productivity and quality targets (claims worked, resolution rate, call quality). Maintain HIPAA-compliant handling of PHI at all times. Additional (Sr Associate) Own complex denials and appeals — draft appeal letters, track appeal TAT, and follow through to overturn. Work aged AR (90+/120+) with root-cause notes that feed prevention, not just recovery. Support the TL on quality — spot-check documentation, coach new associates on payer-specific nuances. Skills & Experience Must-Have Associate: minimum 1 year in US healthcare AR calling (provider side). Sr Associate: 3–4 years with hands-on denials and appeals work. Working knowledge of the US revenue cycle — claim lifecycle, EOB/ERA reading, denial codes (CARC/RARC), and timely-filing rules. Experience on practice-management / EHR platforms — Epic, AdvancedMD, or Athena Health preferred; similar platforms considered. Preferred Multi-specialty physician-group experience. Exposure to both government (Medicare/Medicaid) and commercial payers. Eligibility Criteria Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible. Communication: Voice-facing role — excellent spoken English with a clear, neutral accent and confident US payer-call handling, plus good written English for accurate documentation. Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential. Systems: Comfortable working in billing/EHR platforms and MS Office; good computer proficiency and clear note-writing. Notice period: Immediate joiners or candidates on short notice strongly preferred. Performance Expectations You will be measured on clear, role-specific metrics: Claims worked per day (productivity target). Resolution / collection rate on assigned buckets. Call and documentation quality score (from QA audits). Aged-AR (90+/120+) reduction and denial-overturn rate (Sr Associate). Hiring Process HR Screening 2 Technical Interviews Assessment Round HR discussion (fitment, shift, salary). Why Join Neolytix US Healthcare Depth Live US provider accounts across 270+ client organizations — real RCM, not a training bench. Clear Growth Path Associate → Sr Associate → QA / SME / TL → AM: progression tied to performance. Multi-Platform Exposure Hands-on across Epic, AdvancedMD, AthenaHealth, and more — skills that travel. Stable, Growing MSO A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.

Location: Gurugram, Haryana, India NEOLYTIX  ·  INCREDIBLY Platform Configuration Analyst InCredibly Platform Configuration  |  Non-Ops  |  Gurugram DEPARTMENT Non-Ops EXPERIENCE 2–5 Years LOCATION Gurugram (Onsite) SHIFT US Shift REPORTS INTO Manager ⚠  US Shift: This role operates on a US-aligned shift from our Gurugram office. Consistent availability during US business hours is required. Apply only if you can commit to this onsite. About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. InCredibly is the platform we built to run our credentialing, enrollment, and licensing operations: a rules-driven system that manages workflows, documents, timelines, and payer requirements across thousands of providers. The platform is configurable by design. Payer requirements, document checklists, follow-up protocols, and workflow variants live in a rules layer and knowledge base, not in code. When the rules are right, the platform does the work. When they are missing or wrong, people do it by hand. This role owns that rules layer. This is not a delivery role and not a development role. You are the person who decides how the platform thinks. Half the job is keeping the knowledge base accurate. The other half is turning what our operations team knows into configuration the platform can execute: workflow rules, stage templates, gate conditions, validation rules, and defaults that reduce manual work for analysts on the floor. What You Will Do 1. Knowledge Base & Rules Management Build and maintain the platform knowledge base: document checklists, validation rules, follow-up protocols, and workflow defaults, structured so the system acts on them rather than as prose for a human to read. Author configuration rules by work type, category, and variant. Keep them current as operational requirements evolve. Own the flag queue: triage issues raised by analysts, fix them, and route changes through the change-request approval workflow. 2. Workflow Configuration Translate operational patterns into workflow configuration: stage sequences, variant rules, SLA adjustments, gate requirements, and follow-up cadences. Design and test configuration changes before they go live. Version your changes, document why you made them, and maintain a clean audit trail. Coordinate with operations leads to understand process changes and translate them into updated configuration. 3. Schema & Data Model Partnership Work with the engineering team when a real-world rule does not fit the existing schema. Spot the mismatch, articulate why, and propose the change with enough context for a developer to act on it. Use SQL to validate your own work and verify data accuracy before changes hit production. 4. Measurement & Training Track what your rules do: reductions in manual touches, rework, and first-pass failures. Propose the next configuration improvement candidates from this data. Write SOPs by work type and brief analysts on how configuration changes affect their workflows. You write for people who will run the process, not for a file. What You Bring Must-Have 2 to 5 years configuring rules, data, or workflows in an enterprise platform. Backgrounds that translate well: benefit or provider configuration in payer systems (Facets, QNXT, HealthRules, Amisys), EHR application analysis (Epic, Oracle Health, Meditech), enterprise SaaS administration (Salesforce, ServiceNow, Workday, Pega), or business rules engine configuration. A demonstrated ability to take an unstructured source document, a policy, a set of requirements, an email thread, and decompose it into fields, conditions, exceptions, and checklists. You will be asked to show this in a work sample. Basic SQL: you use it to query, validate, and reconcile data. Not a course listing. Version control and change discipline: you document why you made a change, test before you push, and own the outcome when something breaks downstream. Clear written English. Other people will run the SOPs and playbooks you write. Strong Preference Experience with configurable workflow engines, BPM platforms, or business rules engines where you designed the rules, not just executed them. JIRA: used for managing configuration change requests, flag queues, and work tracking alongside engineering and operations teams. BPMN 2.0 awareness: ability to read and interpret process flow diagrams and translate them into platform workflow configuration. Prior experience working with US clients or in a US time-zone overlap model. Experience across more than one platform or system type: the ability to map a rule from one configuration environment to another. Nice-to-Have Exposure to US healthcare operations, RCM workflows, or provider credentialing and enrollment. Familiarity with credentialing technology platforms such as symplr, Modio Health, Medallion, or similar. Salesforce, ServiceNow, or Workday administration certification. Epic certification or formal Facets/QNXT training. Who You Are You see structure in a document that most people read as prose. A requirements page is a schema to you before it is a process. You break things before calling a configuration complete, because you have actually tested it. You write documentation that the person after you can follow without asking questions. You push back on vague requirements because you know what happens when a rule is ambiguous and live. Eligibility Criteria Education: Graduate degree in any discipline. Computer science, information systems, or a business-adjacent field is an advantage but not required. SQL: actively used for validation and data checking, not just listed as a skill. Assessed in the work sample. Shift: US-aligned shift, onsite in Gurugram. Consistent availability during US business hours is required from day one. Notice Period: 60 to 90 days is typical for this profile. Please state your notice period clearly. Performance Expectations What success looks like: First 90 days: domain immersion complete. Playbooks, checklists, and follow-up defaults are live for the highest-volume work types. You own the flag queue and the change-request workflow. 6 months: your first configuration improvements are in production and measured. Analysts treat the knowledge base as the source of truth rather than their own notes. 12 months: the rules layer, not analyst memory, drives most routine work. You are defining the next configuration roadmap with the Manager. Hiring Process Stage 1: Application review. Include a short note with your CV (150 to 200 words): describe one rule, template, or configuration you built that removed manual work. What was the source? How did you structure it? What happened after it went live? Applications with the note are reviewed first. Stage 2: TA screening call (20 minutes). Role fit, configuration background, and SQL usage check. Stage 3: Work sample (90-minute take-home, mandatory). You receive a business rules document and structure it into fields, conditions, checklists, and gate conditions. Skippable by nothing. Stage 4: Hiring manager interview with the Product Owner covering your work sample output and configuration approach. Stage 5: Domain and technical interview with Operations Leadership and Engineering. Stage 6: Offer. Why Join Neolytix Greenfield Ownership You define the rules layer of a live platform used in production every day. Not maintaining someone else's configuration. Not a ticket queue. Direct Access You work with the Product Owner and Operations Leadership directly. No multi-layer hierarchy between you and the decision. Domain You Can Learn US healthcare and credentialing operations are taught by the team. The configuration aptitude is what we hire for. Product Trajectory InCredibly is moving toward standalone software licensing. The person who defines how the platform encodes rules grows with it.