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Location: United States Workplace: Remote As an Engineering Manager on Coder’s Agentic Engineering team, you’ll lead engineers building and evolving the systems behind our agentic development experience. You’ll help make agents more capable, reliable, and useful across real development environments. You’ll guide technical direction, grow the team, and keep execution sharp. You’ll work closely with Engineering, Product, and Design across the agent harness, integrations, and developer workflows. This position is required to be in the US Eastern Time Zone.   WHAT YOU’LL DO HERE - Lead and grow a team within our Agentic Engineering organization. - Set technical direction across the agent harness, integrations, and workflows. - Stay close to the code and contribute to architecture and implementation decisions. - Evolve agent execution, tool use, context management, streaming, and long-running workflows. - Extend our provider-agnostic architecture as models and capabilities change. - Partner with Product and Design to turn agent capabilities into useful developer experiences. - Improve reliability, performance, and operability across agentic systems. - Coach engineers, raise the technical bar, and create clarity around priorities and tradeoffs.   WHAT WE’RE LOOKING FOR - Experience managing and growing software engineering teams. - Strong hands-on engineering experience with Go. - Experience with React and TypeScript. - Hands-on experience building systems around LLMs and agentic workflows. - Experience with model APIs, tool calling, context management, or agent loops. - Strong distributed systems knowledge. - Working knowledge of AWS. - Strong technical judgment and comfort working through ambiguity. - A track record of helping engineers grow while maintaining a high execution bar.   OUR TECH STACK - Backend: Go, Postgres - Frontend: TypeScript, React - Infrastructure: AWS, Kubernetes - Observability: Prometheus, Grafana - CI/CD: GitHub Actions   BONUS TACOS IF YOU HAVE - (Tacos? If you need an ice-breaker, ask how we say thanks by giving tacos!) - Experience building coding agents, developer tools, or cloud development environments. - Experience with MCP, agent tools, or multi-agent systems. - Experience with remote execution, sandboxing, or isolated compute. - Experience building abstractions across multiple model providers. - Deep experience with AWS, Kubernetes, Docker, or Linux. - Open-source contributions or experience working directly with customers. Coder’s agentic architecture is provider-agnostic. The foundation is built; this team is focused on making it more capable, reliable, and extensible as the space evolves. ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Location: Toronto; Ottawa; Montreal Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Role Summary We seek a highly organized, automation-minded Delivery Operations Analyst to connect GTM and Delivery Engineering teams under a unified operational system. Core duties include owning operational processes, data quality, and automation that move customer opportunities from GTM brief through commercial approval to delivery assignment. Maintain accurate data across Salesforce and Mission Control to support delivery execution. A core expectation is to identify, design, implement, and continuously improve automation across the GTM-to-Delivery workflow(affectionately called Deal Desk, using workflow automation, North, and other appropriate tools. You will own automation outcomes end-to-end, from identifying manual inefficiencies through implementation, testing, monitoring, and iteration. The ideal candidate combines operational rigor with a systems mindset, proactively looking for ways to eliminate repetitive work, improve data quality, reduce coordination overhead, and build scalable processes. Key Responsibilities - Oversee the operational process for new customer briefs submitted by GTM to Deal Desk; ensure required information and proper routing for approval. - Coordinate the transition from commercial approval to the Engineering Program Manager for delivery team assignment. - Track opportunities through pre-delivery stages, identifying actions, blockers, and missing information. - Ensure clear, timely handoffs between GTM, Deal Desk, and EPM. - Maintain accurate, timely data from the Deal Desk process; keep Salesforce and Mission Control updated with customer, opportunity, commercial, and delivery details. - Establish standards for data entry, documentation, and operational hygiene. - Develop and maintain reporting on Deal Desk volume, pipeline progression, approvals, delivery assignments, and operational metrics. - Identify process trends, bottlenecks, and gaps; recommend efficiency improvements. - Develop and maintain process documentation, workflows, and operational playbooks. - Help establish clear ownership, SLAs, and operating standards across the workflow. - Identify opportunities to streamline, standardize, and automate manual processes across the GTM-to-Delivery workflow. Qualifications - 2–4 years of experience in business analysis, operations, revenue operations, sales operations, project coordination, or similar roles. - Experience working with CRM and business operations systems. - Strong analytical and organizational skills with exceptional attention to detail. - Comfortable working across multiple teams and managing processes with numerous stakeholders. - Strong skills in building automations and working with multiple AI tools - Ability to identify inconsistencies, investigate root causes, and drive issues to resolution. - Strong written and verbal communication skills. - Process oriented but being able to convert nebulous ideas into discreet actionable steps and systematizing work - Experience with data reporting, dashboards, or business intelligence tools is an asset. WORKING LOCATION: This role can be based remotely from the Greater Toronto area, Montreal or Ottawa - there is no minimum in-office qualification requirement. We care most about hiring exceptional people regardless of locations, though please check the location listed on the posting for guidance around the core time zone or working hours alignment expected for the role. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: United States Remote; Canada Remote; United Kingdom Remote Workplace: Remote ABOUT THE TEAM The Mural Compose team is ambitious and fast-moving. We are passionate builders who love to experiment and iterate. Our project is seeking to leverage the latest technology in AI to acquire new customers and expand our revenue base as broadly as possible. This team is at the front of our product strategy and future growth.   YOUR MISSION You'll lead the team behind one of Mural's most important bets. In the near term, you'll take our AI native product from early access to a product that customers rely on every day, raising quality, reliability, and speed as more users come on board. Expect a very hands-on role. You'll review PRs, set the technical standards the team builds to, and stay close to the code and architecture decisions. You'll also keep the team's pace high and sustainable while building a high-performing team in a remote-first way.   WHAT YOU'LL DO -  Lead, hire, and grow a team of full-stack engineers through regular 1:1s, clear expectations, coaching, and performance management. - Own delivery end to end with a fast, experimental loop: ship early to real users, measure what works, and iterate quickly without losing reliability. - Partner with Product and Design as co-owners of the Compose roadmap, using customer feedback and usage data to decide what to build, cut, or double down on. - Raise engineering craft across testing, observability, and AI-assisted development, and model Mural's remote-first, work-in-public culture at a sustainable pace. WHAT YOU'LL BRING -  2+ years managing software engineers directly, with responsibility for hiring, coaching, and performance management. - 5+ years of prior experience as a software engineer building and operating production applications, with hands-on technical work in the last 3–4 years. - A solid technical foundation, enough to lead architecture discussions and review code with credibility. - A bias for experimentation: you make sound calls quickly, learn from data, and change course when the evidence says so. - A people-first approach: you lead with empathy, listen first, and build the trust and psychological safety that help each person do their best work. - Excellent communication skills, including explaining technical tradeoffs clearly to product, business, and customer stakeholders. - Experience leading a team that shipped LLM-powered features to production, including evaluation, quality monitoring, and cost management. - Experience building AI agents, retrieval systems, knowledge graphs, or familiarity with Model Context Protocol (MCP). Our Stack Azure OpenAI, React, Node, MongoDB EQUAL OPPORTUNITY  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Location: Zanzibar Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. LEAP Program Description Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries. The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country. About the Position The Senior Strategic Information Advisor will support the Zanzibar Malaria Elimination Program (ZAMEP) in carrying out life-saving humanitarian assistance (LHA) in full alignment with the new Presidential Executive Order (EO) directives.  The primary focus of the Senior Strategic Information Advisor will be providing technical guidance on all aspects of strategic information which includes data management, collection, analysis, and use, reflecting best practices designed to improve data quality and use, and ultimately advance malaria outcomes on daily basis to ensure the ZAMEP program is able to collect, analyze, and share data for decision making. The Senior Strategic Information Advisor will work with ZAMEP to support the planning, development and implementation of advanced data management and reporting systems within the program. The Senior Strategic Information Advisor will be based at the ZAMEP office which is part of Ministry of Health (MOH). The Advisor will receive day-to-day directions from the ZAMEP Program Manager, who will serve as the onsite Manager/Supervisor. The Senior Strategic Information Advisor will write a report and submit it to the U.S. Department of State in Dar es Salaam at Office of Foreign Assistance (OFA) and ZAMEP on a weekly and monthly basis, as described below. Responsibilities Improve capacity of ZAMEP to collect, analyze and report key malaria indicators: Build the capacity of the ZAMEP M&E Unit in malaria reporting, data management including data collection, data analysis and use, dissemination and reporting. Identify ZAMEP knowledge gaps and support development of monitoring and data analysis tools to meet the needs of the program. Provide technical assistance to the ZAMEP monitoring and evaluation unit in design visualizations, reports, and tools that help different target audiences easily digest the information and offer potential solutions to data gaps. Participate in and support malaria program evaluations conducted by ZAMEP. Participate in the review process of the ZAMEP strategic plan and monitoring and evaluation component and provide technical expertise on the improvement of data quality issues. Provide guidance on the formulation, adoption and implementation of key performance indicators and targets for ZAMEP. Support ZAMEP Monitoring and Evaluation Unit with writing malaria monitoring and evaluation technical documents and evaluation tools such as theories of change, logical frameworks, indicators and corresponding indicator reference sheets, reporting templates and systems, and analysis of work plans, protocols, and reports. Support the adoption and utilization of malaria monitoring and evaluation framework in the national electronic malaria surveillance system in collaboration with other stakeholders. Improved program performance as a result of efficient and effective monitoring and evaluation using evidence-based best practices Advise ZAMEP leadership on ways of improving performance using information obtained from the monitoring and evaluation activities. Provide a technical support to the development and implementation of strategies to improve data quality, data sharing, and data visualization and analytics, while establishing a culture of data-informed resource allocation within ZAMEP. Provide a technical support to the routine review and analysis of key indicator performance on the national and regional levels and provide up-to-date findings and recommendations to relevant stakeholders. Provide technical leadership and expertise to all areas of data management, including ensuring appropriate data collection (manual and automated), inventorying, and cataloguing in the existing ZAMEP monitoring and evaluation tools and data systems. Work with the program to conduct rigorous analysis of data from a variety of sources to locate implementation obstacles and opportunities, and to employ cutting-edge approaches and tools to generate visualizations. Work with ZAMEP M&E team to monitor and evaluate progress towards achievement of national targets on malaria, country operational plans, and expected outputs. Support the ZAMEP in resolving problems at the national and sub-national levels that hinder the effective and efficient implementation of the malaria M&E activities. Train and mentor, the ZAMEP Monitoring and Evaluation Unit in data analysis and visualization. Support the ZAMEP team with the risk identification and management to improve program performance towards elimination Strengthen coordination and implementation of operational/implementation researches Provide technical assistance to the ZAMEP M&E Unit to design and implement malaria-related studies, surveys and evaluations if needed. Support identification and prioritization of operational/implementation researches based on the malaria epidemiological trends, program implementation challenges and evidence gaps Support development and periodical reviews and ZAMEP operational research agenda Provide technical support on developing research concept, protocol, data collection tools, analytical plan and research reports Facilitate collaboration with research institutes, universities, technical partners and implementing agency Support the planning, implementation, monitoring and evaluation of approved operational studies Promote appropriate ethical review, data quality, confidentiality, and research governance procedures. Support the analysis, interpretation, documentation, and dissemination of operational research findings. Facilitate the translation of research evidence into policy recommendations, operational guidelines, and programme improvement actions. Monitor the implementation of recommendations generated from research studies and programme evaluations. Improved Coordination of M&E Activities among stakeholders: Organize regular consultations/meetings with ZAMEP, monitoring and evaluation experts, USG-supported malaria projects, other donor-funded projects in Zanzibar, and other stakeholders in malaria response in Zanzibar. Provide support and technical guidance to USG malaria implementing partners on monitoring and evaluation aspects, including the selection, collection, reporting and analysis of malaria indicators. Provide relevant information to ZAMEP from the different implementing partners monitoring and evaluation activities. Contribute to the preparation of quarterly progress reports, annual project report, inception report, and ad-hoc technical reports for the MoH, Global Fund, DOS and other implementing partners in accordance with the required formats. Participate in Zanzibar Malaria Elimination (ZME) technical working group meetings facilitated by ZAMEP and/or Ministry of Health. Submit progress reports monthly as well as updates if specific requests/information are required to the U.S Department of State (Office of Foreign Assistance). Participate in regular bi-weekly calls with the DOS malaria team. Communications: Regular meetings/ conference calls with ZAMEP, partners, U.S Department of State (Office of Foreign Assistance) and Washington to review progress, discuss activities and address emerging issues. The Senior Strategic Information Advisor should provide information and avail himself /herself for calls/meetings with the U.S Department of State (Office of Foreign Assistance) as required. The Senior Strategic Information Advisor will provide monthly reports to the U.S. Department of State (Office of Foreign Assistance) and ZAMEP Program Manager. REPORTING: The Senior Strategic and Information Advisor will provide a detailed monthly report to the U.S. Department of State (Office of Foreign Assistance) and ZAMEP, which must be submitted by the 5th day of the following month. Additionally, the Advisor will submit a weekly progress report to the U.S. Department of State (and participate in weekly calls) to include a short paragraph about the main successes for that week. The format for reporting may be adjusted with concurrence from the GOR. The advisor will provide weekly progress reports in ZAMEP weekly meetings. Qualifications Master’s degree in the field related to monitoring and evaluation, statistics, social sciences, epidemiology, health informatics, public health, infectious disease, mathematics, economics, or other quantitative analysis and measurement for public health outcomes, or other equivalent quantitative discipline, is required. More than 7 years of progressive and responsible experience in providing technical expertise in the principles of strategic information (information systems, data management and analysis, surveillance, and impact assessment techniques). In-depth professional-level knowledge of techniques and approaches for gathering, analyzing, interpreting, and conducting surveillance of data, as well as using this information to drive decision making. Experience providing monitoring and evaluation technical assistance to large, complex public health programs. Demonstrated experience in the programming of health data-collection and data-quality programs/projects/activities. Demonstrated ability to review, analyze and advise all aspects of malaria programming at national and regional level. Up-to-date knowledge of global and national policies on all aspects of the management of malaria programs. Understanding of ethics related to health data management. Understanding of various international malaria surveillance systems and policies requirements. Experience working with the key stakeholders in malaria and other health programs, preferably the national stakeholders and international donors. Demonstrated leadership skills and experience in building and maintaining productive working relationships with colleagues and host government. Excellent skills in working with government counterparts and other partners including GF, Bill and Melinda Foundation, SWISS TPH implementing partners, local government etc. Experience working in a malaria program country is highly desirable. Experience in all aspects of analyzing health data – e.g., designing data collection tools, assessing data for validity, analyzing quantitative data, and presenting findings in a programmatically useful way. Demonstrated ability to analyze multiple sources of data to identify data trends and provide recommendations on project implementation. Software Applications: Strong knowledge and ability to use spreadsheets (e.g. Excel), databases (e.g. Access, CSPro), and analysis packages (e.g. SPSS, SAS, R), and the ability to help others and to learn new programs quickly are required. Demonstrated skills in oral and written communication in English. Demonstrated skills in oral and written communication in Swahili will be evaluated favorably. Knowledge of U.S. Government health initiatives and related reporting requirements and funding parameters. Good computer skills, including familiarity with Microsoft Office programs. Excellent organizational, planning, negotiating and problem-solving skills. Excellent written communication skills are required to prepare regular and ad hoc reports, activity documentation and briefing papers. Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: Canada (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position. We are seeking candidates in US and Canada. The Opportunity Application Core Services (AppCore) is a group within Platform, in the Foundations department. We build and operate systems that support Grafana’s business operations and customer experience, working closely with product teams and internal business partners. The Usage squad works on billing, rates, usage calculations, usage visibility and cloud marketplace integrations. Our software helps customers understand their consumption and costs, and helps internal teams operate accurate, reliable billing processes. We are looking for a Staff Fullstack Engineer with strong backend experience who enjoys making complex business systems reliable, understandable and easier to operate. You will help deliver new capabilities while improving existing services, reducing repetitive manual work and addressing edge cases that affect customers and internal stakeholders. This is a hands-on Staff engineering role within the AppCore Usage squad. You will lead complex technical work, contribute directly to implementation and share ownership with the squad’s other Staff and Senior engineers. Your primary focus will be Usage’s systems and outcomes, collaborating with adjacent teams when the work requires it. Our ownership includes application code, data stores, deployment configuration and the cloud infrastructure supporting our services. You should be comfortable following a problem across those boundaries and making improvements with the appropriate platform teams. We are remote-first and global. For this role, we prefer candidates in NASA’s Eastern Time zone to provide more overlap with our EMEA colleagues. What You’ll Be Doing Your initial focus will be approximately 75% backend and 25% frontend. This balance will evolve with the squad’s priorities. You should be comfortable delivering across the stack, from business logic and APIs through to the interfaces customers and internal teams use. Design, build and operate backend services and APIs supporting billing, rates, usage calculations, usage visibility and marketplace workflows. Build and maintain backend services primarily in Go, with Node.js also present in our stack, and contribute to TypeScript/React applications to deliver complete features. Improve the correctness and reliability of billing and usage workflows, including validation, reconciliation, error handling and recovery. Identify recurring manual tasks and replace them with maintainable automation, clear operational workflows and appropriate controls. Maintain and evolve the infrastructure supporting our services, including Kubernetes workloads, scheduled jobs, cloud resources and deployment configuration. Use infrastructure as code and automated delivery pipelines to make changes repeatable, reviewable and safe across environments. Investigate production issues across application code, databases and infrastructure, including resource exhaustion, failed jobs, slow queries and replication delays. Plan and execute service deployments, database changes and infrastructure migrations, including validation, monitoring and recovery plans. Build and maintain integrations with cloud marketplaces and external business systems where required by the squad’s work. Deliver projects from understanding requirements and proposing an approach through implementation, testing, rollout and production support. Make changes traceable and testable, supporting audit requirements and clear explanations of system behaviour. Collaborate with product management, Support, DealOps, GTM, infrastructure teams and adjacent AppCore squads to clarify requirements and resolve dependencies. Share technical leadership through design discussions, code reviews, mentoring and practical improvements. Participate in the squad’s on-call rotation after onboarding. Improve dashboards, alert quality, runbooks and recovery procedures, and follow through on incident findings. What Makes You a Great Fit You enjoy engineering work where correctness, reliability and business impact matter. You find value in improving an established system, removing a recurring operational problem or making a billing workflow easier to understand and support. You take ownership from understanding the problem through delivery and production support. You can turn an ambiguous request into manageable increments, make sound trade-offs and follow through without needing each step prescribed. You ask useful questions, seek feedback and raise uncertainty or blockers early. You adapt as priorities change, learn unfamiliar systems and technologies, and contribute where the squad needs you. You bring a strong backend specialty while remaining willing and able to work on frontend features and supporting infrastructure. You reason about how a service behaves in production: how it is deployed, where its data lives, what happens when dependencies fail, and how the team detects and recovers from problems. You communicate clearly in writing and in conversation. In a distributed team, you make decisions, progress and risks visible so colleagues can contribute across time zones. You work independently while staying connected to the squad. As a Staff engineer, you bring technical depth and sound judgment while remaining close to implementation. You collaborate constructively with other experienced engineers, welcome different perspectives and help the squad reach decisions and move forward. We embrace thoughtful use of AI-assisted development. We value engineers who use these tools to support exploration, implementation, testing and documentation while taking responsibility for the quality and correctness of the result. Requirements Substantial experience designing, delivering and operating production backend systems, with the depth and judgment to lead complex work hands-on. Strong experience building and operating production backend systems in Go, our primary backend language. Professional experience contributing to frontend applications using TypeScript and React, or comparable technologies, and willingness to work across the stack as priorities change. Experience reasoning about distributed systems, including partial failures, retries, consistency and interactions between services. Experience with relational databases, including data modelling, schema migrations, query performance and safe production changes. Practical experience deploying and troubleshooting containerised services and jobs in Kubernetes. Experience managing cloud infrastructure through code and working with CI/CD pipelines, environment configuration and controlled rollouts. Ability to investigate production problems using logs, metrics and traces, and turn findings into lasting improvements. A record of delivering projects end to end, clarifying requirements, making trade-offs and following through after release. Experience working remotely, with clear asynchronous communication and dependable collaboration across time zones. Ability to learn unfamiliar domains and technologies, adjust your approach as new information emerges, and take ownership beyond your main area of expertise. Experience writing readable, well-tested software that other engineers can understand, maintain and operate. Willingness to participate in on-call and take responsibility for the production behaviour of the systems you build. Experience supporting colleagues through code reviews, mentoring and constructive technical discussions. Bonus Points For Usage metering, billing engines, pricing and rates, financial reconciliation or customer-facing cost management applications. Reducing operational toil and automating workflows with recurring exceptions or manual interventions. Systems with auditability, traceability or financial-control requirements. MySQL operations, replication, database upgrades and performance tuning. Terraform, Jsonnet and Kubernetes deployment configuration. Argo Workflows or comparable deployment and job-orchestration tooling. Cloud infrastructure involving managed databases, object storage, service accounts and access controls, particularly on GCP. Data synchronisation pipelines and BigQuery integrations. Cloud marketplace integrations across AWS, Azure or GCP. Integrations with business platforms such as NetSuite or Salesforce. Observability tools such as Grafana, Prometheus, Loki or OpenTelemetry. In Canada, the compensation range for this role is $186,368 - $223,642 CAD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position. We are seeking candidates in US and Canada. The Opportunity Application Core Services (AppCore) is a group within Platform, in the Foundations department. We build and operate systems that support Grafana’s business operations and customer experience, working closely with product teams and internal business partners. The Usage squad works on billing, rates, usage calculations, usage visibility and cloud marketplace integrations. Our software helps customers understand their consumption and costs, and helps internal teams operate accurate, reliable billing processes. We are looking for a Staff Fullstack Engineer with strong backend experience who enjoys making complex business systems reliable, understandable and easier to operate. You will help deliver new capabilities while improving existing services, reducing repetitive manual work and addressing edge cases that affect customers and internal stakeholders. This is a hands-on Staff engineering role within the AppCore Usage squad. You will lead complex technical work, contribute directly to implementation and share ownership with the squad’s other Staff and Senior engineers. Your primary focus will be Usage’s systems and outcomes, collaborating with adjacent teams when the work requires it. Our ownership includes application code, data stores, deployment configuration and the cloud infrastructure supporting our services. You should be comfortable following a problem across those boundaries and making improvements with the appropriate platform teams. We are remote-first and global. For this role, we prefer candidates in NASA’s Eastern Time zone to provide more overlap with our EMEA colleagues. What You’ll Be Doing Your initial focus will be approximately 75% backend and 25% frontend. This balance will evolve with the squad’s priorities. You should be comfortable delivering across the stack, from business logic and APIs through to the interfaces customers and internal teams use. Design, build and operate backend services and APIs supporting billing, rates, usage calculations, usage visibility and marketplace workflows. Build and maintain backend services primarily in Go, with Node.js also present in our stack, and contribute to TypeScript/React applications to deliver complete features. Improve the correctness and reliability of billing and usage workflows, including validation, reconciliation, error handling and recovery. Identify recurring manual tasks and replace them with maintainable automation, clear operational workflows and appropriate controls. Maintain and evolve the infrastructure supporting our services, including Kubernetes workloads, scheduled jobs, cloud resources and deployment configuration. Use infrastructure as code and automated delivery pipelines to make changes repeatable, reviewable and safe across environments. Investigate production issues across application code, databases and infrastructure, including resource exhaustion, failed jobs, slow queries and replication delays. Plan and execute service deployments, database changes and infrastructure migrations, including validation, monitoring and recovery plans. Build and maintain integrations with cloud marketplaces and external business systems where required by the squad’s work. Deliver projects from understanding requirements and proposing an approach through implementation, testing, rollout and production support. Make changes traceable and testable, supporting audit requirements and clear explanations of system behaviour. Collaborate with product management, Support, DealOps, GTM, infrastructure teams and adjacent AppCore squads to clarify requirements and resolve dependencies. Share technical leadership through design discussions, code reviews, mentoring and practical improvements. Participate in the squad’s on-call rotation after onboarding. Improve dashboards, alert quality, runbooks and recovery procedures, and follow through on incident findings. What Makes You a Great Fit You enjoy engineering work where correctness, reliability and business impact matter. You find value in improving an established system, removing a recurring operational problem or making a billing workflow easier to understand and support. You take ownership from understanding the problem through delivery and production support. You can turn an ambiguous request into manageable increments, make sound trade-offs and follow through without needing each step prescribed. You ask useful questions, seek feedback and raise uncertainty or blockers early. You adapt as priorities change, learn unfamiliar systems and technologies, and contribute where the squad needs you. You bring a strong backend specialty while remaining willing and able to work on frontend features and supporting infrastructure. You reason about how a service behaves in production: how it is deployed, where its data lives, what happens when dependencies fail, and how the team detects and recovers from problems. You communicate clearly in writing and in conversation. In a distributed team, you make decisions, progress and risks visible so colleagues can contribute across time zones. You work independently while staying connected to the squad. As a Staff engineer, you bring technical depth and sound judgment while remaining close to implementation. You collaborate constructively with other experienced engineers, welcome different perspectives and help the squad reach decisions and move forward. We embrace thoughtful use of AI-assisted development. We value engineers who use these tools to support exploration, implementation, testing and documentation while taking responsibility for the quality and correctness of the result. Requirements Substantial experience designing, delivering and operating production backend systems, with the depth and judgment to lead complex work hands-on. Strong experience building and operating production backend systems in Go, our primary backend language. Professional experience contributing to frontend applications using TypeScript and React, or comparable technologies, and willingness to work across the stack as priorities change. Experience reasoning about distributed systems, including partial failures, retries, consistency and interactions between services. Experience with relational databases, including data modelling, schema migrations, query performance and safe production changes. Practical experience deploying and troubleshooting containerised services and jobs in Kubernetes. Experience managing cloud infrastructure through code and working with CI/CD pipelines, environment configuration and controlled rollouts. Ability to investigate production problems using logs, metrics and traces, and turn findings into lasting improvements. A record of delivering projects end to end, clarifying requirements, making trade-offs and following through after release. Experience working remotely, with clear asynchronous communication and dependable collaboration across time zones. Ability to learn unfamiliar domains and technologies, adjust your approach as new information emerges, and take ownership beyond your main area of expertise. Experience writing readable, well-tested software that other engineers can understand, maintain and operate. Willingness to participate in on-call and take responsibility for the production behaviour of the systems you build. Experience supporting colleagues through code reviews, mentoring and constructive technical discussions. Bonus Points For Usage metering, billing engines, pricing and rates, financial reconciliation or customer-facing cost management applications. Reducing operational toil and automating workflows with recurring exceptions or manual interventions. Systems with auditability, traceability or financial-control requirements. MySQL operations, replication, database upgrades and performance tuning. Terraform, Jsonnet and Kubernetes deployment configuration. Argo Workflows or comparable deployment and job-orchestration tooling. Cloud infrastructure involving managed databases, object storage, service accounts and access controls, particularly on GCP. Data synchronisation pipelines and BigQuery integrations. Cloud marketplace integrations across AWS, Azure or GCP. Integrations with business platforms such as NetSuite or Salesforce. Observability tools such as Grafana, Prometheus, Loki or OpenTelemetry. In the United States, the compensation range for this role is $174,986 - $209,983 USD.  Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Ukraine; Lithuania; Armenia; Romania; Estonia; Latvia; Hungary; Bulgaria Workplace: Remote WHO ARE WE? Welltech is a global wellness technology company with Ukrainian roots. Our mission is to build and scale wellness apps globally through state-of-the-art, tech-driven performance marketing. We are one of the most established players in the wellness app space, and we are accelerating. Over 25.5 million people across the world use our apps — Muscle Booster, Yoga-Go, and WalkFit — to build healthier habits, move more, and feel better every day. Every subscription represents a real person making a real change in their life, and we take that seriously. With 500+ people across hubs in Cyprus, Ukraine, Poland, Spain, and the UK, we combine the scale of a market leader and the drive of a team that's just getting started. WHAT WE'RE LOOKING FOR We are seeking a motivated and detail-oriented Email Marketing Manager to support our lead remarketing and automated communication programs. Working closely with senior members of the CRM team, this role will help drive first subscription conversion by supporting the execution of lifecycle campaigns, assisting with lead journey mapping, and contributing to a culture of testing and continuous improvement. ✨ KEY RESPONSIBILITIES: Lifecycle Strategy & Execution - Support the CRM Acquisition Lead in executing the remarketing strategy for non-converted leads focusing on high-volume, hands-on campaign execution. Helping monitor performance against first subscription targets. - Assist in building and maintaining automated journeys, including segmentation set-up, QA, and basic troubleshooting, under guidance. - Learn how messaging and lifecycle content align to customer behaviour and journey context, contributing observations to team discussions. Campaign Development, Content & Personalisation - Help execute personalised campaigns that communicate the value proposition, working from established messaging frameworks. - Support the Content Lead by drafting simple briefs and helping coordinate copy and creative requests. - Assist with tailoring messaging for different segments and funnel stages, learning how tone and positioning shift across audiences. - Support QA of content and creative to help ensure consistency across touchpoints. Testing, Optimisation & Analytics - Participate in setting up simple A/B tests against a pre-defined framework, assist in collecting and organising campaign data, supporting reporting for the wider team. - Help document learnings from tests and campaigns, building an understanding of what drives performance. Cross-Functional Collaboration - Support the CRM team in day-to-day coordination with monetization, Performance Marketing, Product, and Analytics. - Build working relationships with the Lifecycle Content Lead and other cross-functional partners. - Help ensure cross-channel consistency across lifecycle campaigns, paywall experiences, and in-app messaging. THE IDEAL PROFILE - 2+ years of hands-on experience in CRM, lifecycle marketing, or marketing automation, with a proven track record of daily campaign execution. - Knowledge of email marketing fundamentals (deliverability basics, audience segmentation, and core campaign principles). - Eager and able to pick up new CRM tools quickly, with prior experience operating standard ESP/automation platforms (e.g., e-Sputnik, Reteno, Braze, or similar). - Execution-ready mindset: Ready to work hands-on and comfortable with repetitive, detail-heavy daily execution work - Comfortable managing multiple tasks in a fast-paced, team-supported environment - Familiarity with JIRA, Asana, Confluence, Notion, or Slack - Nice-to-have: basic Figma skills; HTML/JSON knowledge HIRING JOURNEY ⭕️ Recruiter call --> ⭕️ Hiring Manager Chat --> ⭕️ Competency Interview   Check out some of our products Muscle Booster — https://musclebooster.fitness/ https://musclebooster.fitness/ Yoga-Go — https://yoga-go.io/ https://yoga-go.io/ WalkFit - http://walkfit.pro http://walkfit.pro

Location: Rio de Janeiro or São Paulo, Brazil Why Join Exadel We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks. From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next. What powers it all? Our people are ambitious, collaborative, and constantly evolving. About the Client A leading global digital banking platform and one of the largest neobanks in Latin America, headquartered in Brazil. The company provides a mobile-first suite of financial services—including credit cards, savings accounts, and investments—designed to eliminate bureaucracy and high fees. By leveraging advanced data analytics and a customer-centric digital infrastructure, the organization delivers transparent and accessible financial solutions to millions of users across Brazil, Mexico, and Colombia. What You’ll Do Design, implement, and maintain cloud infrastructure using Infrastructure as Code Support the platform architecture across private networking, containers, edge and CDN services, managed storage, IAM, and security boundaries Develop and maintain CI/CD pipelines, including federated identity, access controls, and separation between read and write operations Implement platform observability, monitoring, alerting, and operational dashboards Establish secrets-management and rotation processes Develop disaster-recovery, resilience, and business-continuity capabilities Build and maintain serverless functions and infrastructure automation using Python Establish security guardrails and operational standards for a multi-tenant development platform Collaborate with AI engineering teams to integrate agent capabilities and automated deployment workflows Support ephemeral cloud environments used for AI-powered application development Improve production readiness through documented, reviewable, and reversible infrastructure changes Troubleshoot complex platform issues and conduct root-cause analysis Take end-to-end ownership of platform stability, reliability, and operational performance Identify opportunities to reduce deployment friction and improve the developer experience Contribute to the continuous improvement of platform architecture, tooling, security, and operations What You Bring Experience designing, implementing, and operating cloud-native infrastructure within a public cloud environment Hands-on experience using Infrastructure as Code in production environments Experience with Go or Go-based infrastructure tooling Understanding of cloud networking, private networks, firewalls, containers, edge and CDN services, managed storage, and IAM Experience building and maintaining CI/CD pipelines, preferably using GitHub Actions Knowledge of federated identity, authorization policies, least-privilege access, and secrets management Experience implementing observability, monitoring, alerting, and disaster-recovery strategies Proficiency in Python for infrastructure automation, serverless functions, or supporting services Experience supporting multi-environment architectures and production-grade platforms Understanding of platform security, resilience, scalability, and operational reliability Strong troubleshooting and root-cause analysis skills Strong written communication and technical documentation skills Professional English proficiency Ability to work effectively in ambiguous environments, make sound technical decisions, and take ownership of outcomes Nice to have Experience operating multi-tenant platforms for internal enterprise users Knowledge of cloud-security guardrails and software supply-chain security Experience with on-call operations, incident management, and production reliability Familiarity with AI-powered development platforms Exposure to agent-based engineering and deployment workflows Experience designing infrastructure to reduce blast radius and isolate failures Knowledge of controlled deployment, rollback, and change-management practices Experience supporting developer platforms or internal platform-engineering products English level Upper-Intermediate Work Type: Remote Location Requirement: Candidates must be based in São Paulo or Rio de Janeiro Legal & Hiring Information Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more Reasonable accommodations are available to enable individuals with disabilities to perform essential functions Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs Compensation details are shared with candidates at the early stage of the recruitment process. The offer is not binding until a signed contract is in place. Your Benefits at Exadel Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details. International projects In-office, hybrid, or remote flexibility Medical healthcare Recognition program Ongoing learning & reimbursement Well-being program Team events & local benefits Sports compensation Referral bonuses Top-tier equipment provision Exadel Culture We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.

– Разрабатывать AI-решения поверх нашей платформы: agentic workflows, tool calling, RAG, memory и human-in-the-loop контуры. – Проектировать multi-agent системы без жёсткой привязки к конкретному фреймворку или SDK — с логикой взаимодействия агентов, состоянием, памятью, маршрутизацией и обработкой ошибок.

Location: Bengaluru, India Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a Customer Support Specialist, you’ll help customers succeed with the Figma product suite, from individual designers to large enterprise teams. You’ll join an experienced, close-knit support team that cares about each other and about doing great work for customers. AI is changing how people design and build, and our products are changing with it. You’ll be among the first to see how customers use what we ship, you’ll learn directly from our Product and Engineering teams, and what you hear from customers will help shape what we build next. This is a full-time role based in our Bengaluru office. What you’ll do at Figma: Resolve customer tickets in Zendesk, mostly by email, such as helping a designer get back into a locked account or sorting out who can view and edit a shared file Troubleshoot technical issues across the Figma product suite, such as figuring out why a prototype isn’t behaving as expected or why a customer’s AI tool won’t connect to Figma Review AI-generated output and credit usage to make fair, consistent calls, such as deciding whether a customer’s AI credit usage matches what they were charged and explaining the outcome clearly Write clear bug reports and product feedback, such as documenting the steps to reproduce an issue affecting several customers so Engineering can prioritize a fix Facilitate calls with customers when email isn’t enough, such as screen-sharing with an Org admin to walk them through their team’s setup Stay current as our products evolve, such as joining a launch session with Product Managers and Engineers, then turning what you learned into a guide or macro for the team Work from our Bengaluru office during a schedule that aligns with US business hours We’d love to hear from you if you have: 2+ years in a customer support role, ideally at a SaaS company Hands-on experience with design tools like Figma, and regular use of AI tools in your work A knack for technical troubleshooting and explaining complex things simply Excellent written English and a warm, human communication style Curiosity and a habit of learning new technology on your own While it’s not required, it’s an added plus if you also have: Professional experience in UX or product design Familiarity with AI design or code-generation tools Working knowledge of Zendesk Background in supporting both self-serve and enterprise customers At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Escalation Management & Complex Ticket Handling. Lead high-priority or complex support issues, including those involving multiple teams or external partners.

Задачи: — функциональное тестирование backend сервисов и UI и написание и поддержка тестовой документации (чек-листы, тест-кейсы, баг-репорты, инструкции) — подготовка тестовых данных для тестирования / проведения ПСИ, участие в релизах, проведение регрессионного тестирования и в проведении сценариев приемо-сдаточных испытаний (ПСИ) — участие в работе с обращениями от пользователей и анализ информации в БД и логах сервисов — построение и поддержка eval-набора (golden set) и регрессионного контроля качества при смене моделей, промптов и версий приложения — автоматизированная оценка качества генерации (LLM-as-judge, метрики типа Ragas) при релизах — тестирование RAG: качество поиска релевантного контекста, корректность источников, поведение при неполной / противоречивой информации — тестирование агентных сценариев: многошаговые цепочки, вызовы инструментов (MCP), повторные попытки, эскалация к человеку — участие в мониторинге качества в проде и настройке обратной связи от пользователей. Требования: — опыт работы в тестировании от 3 лет — понимание HTTP, кодов ответов, авторизации — опыт тестирования API (REST/JSON) для проверки интеграций и бизнес-логики, микросервисного взаимодействия — опыт тестирования запросов с помощью Postman/Insomnia/Swagger — опыт работы с форматами данных: JSON, YAML, XML, HTML — знание SQL, умение написать SQL запрос средней сложности — базовый опыт работы с системами сбора и визуализации метрик, работа с логами (Prometheus, Grafana) и понимание CI/CD и участия QA в пайплайнах доставки — понимание принципов работы LLM и их ограничений: недетерминированность вывода, галлюцинации, методы оценки качества генеративных моделей и опыт построения eval-наборов (golden set) и оценки качества LLM — желательно — LLM-as-judge, Ragas. Будет плюсом: — понимание RAG и методов оценки качества retrieval: релевантность контекста, корректность источников — опыт тестирования агентных систем: многошаговые агенты, tool calling — опыт работы с Python для автоматизации оценки (pytest) — понимание метрик качества AI-продукта и мониторинга качества в проде — опыт работы с Kafka — опыт работы с векторными / графовыми БД (например, Qdrant) Условия: — гибридный формат работы из офиса в г. — Москва — годовой бонус и ежегодный пересмотр — ДМС с первого дня + стоматологию и льготное страхование для семьи — корпоративный университет Сбера, внутреннюю образовательную платформу, участие в IT-конференциях — офис на Ленинском проспекте с зонами отдыха и спортзалом — льготную ипотеку в Сбере, корпоративную пенсионную программу, подписку СберПрайм с возможностью совместного использования на трёх близких, скидки от партнеров и сервисов группы компаний.

Создавать и поддерживать IaaS для множества собственных проектов компании на собственных ресурсах и арендуемых сервисах. Работать над повышением стабильности и отказоустойчивости инфраструктуры и инфраструктурных сервисов.

Architect and tune customer and channel-partner deployments end-to-end — API integrations, third-party data integrations, SDKs, and latency constraints. Serve as Alloy's credible technical voice with customer engineering leadership, making architectural calls in real time.

Location: Almaty, Kazakhstan Workplace: OnSite Almaty, Kazakhstan · Trust & Safety Engineering Why this role exists An agent needs more than a model response to complete useful work. It needs tools, durable execution, permissions, context, and a way to recover when something fails. You'll build the backend that lets Higgsfield agents carry creative tasks from a user's request to a finished result. We're looking for an engineer we can trust with a problem: work out what is worth building, build it, and carry it through to users. What you'll actually do - Agent execution: build orchestration for multi-step tasks, tool calls, streaming updates, and cancellation. - Durable workflows: implement checkpoints, resumability, retries, and recovery without duplicating actions. - Tools and integrations: connect agents to generation, editing, and external services through clear, validated interfaces. - Execution boundaries: enforce user permissions, tenant isolation, resource limits, and approval requirements for consequential actions. - Evaluation and observability: trace failures, build regression cases, and improve task completion, latency, and cost. - Ownership: understand a real user task → define success and build evaluation cases → scope the simplest useful workflow → ship → measure completion, reliability, and dollar impact → improve from failed runs. Our release cycle is days, not quarters, so your first shipped agent capability happens fast. Must-haves 1. You've taken a difficult problem from an unclear starting point to a working system used in production, and can explain your own decisions, contribution, and results. 2. You can build reliable agent execution: state machines, concurrency, queues, recovery, model APIs, secure tool calls, and repeatable evaluations. You learn unfamiliar tools quickly and understand what you ship. 3. You choose the next steps, remove blockers, and ask for help when needed. You cut scope to test an idea, adapt from evidence, and keep working through difficult problems. 4. You investigate real user tasks and failed agent runs, use feedback to choose what to automate, and stop workflows that do not help users finish their work. 5. You take feedback, change your mind when the evidence changes, and do the work the team needs. You share knowledge and responsibility so others can operate and extend what you build. Who this is not for - You prefer deterministic application behavior without investigating model uncertainty. - You prefer prototyping without owning evaluation, recovery, and production reliability. Nice to have - Production agents, workflow engines, or developer tools. - High-throughput systems with heavy traffic, large data volumes, or many long-running jobs. - Agent context management, memory, subagents, or parallel tool calls. - Sandboxed execution and scoped authorization. - Multimodal workflows involving images, video, or audio. Interview process 1. Recruiter screen: role expectations, logistics, and fit. 2. Technical interview: a difficult system you shipped, what you personally decided and built, and how your work made the team more capable without leaving it dependent on you. 3. Additional technical interview, if needed: a deeper discussion of technical skills and open questions. 4. Product fit interview: scope a useful tool-using workflow, evaluate failures, and explain when user feedback would lead you to change or stop it. 5. Offer. What we offer Competitive base in USD, equity, relocation support, and ownership of systems that turn AI capabilities into completed creative work.

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Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As Director, Global Field Sales Operations, you’ll partner with Sales and Revenue Operations leadership to run the operating rhythm of a global sales organization serving customers from Small and Medium-sized Businesses (SMB) through Enterprise across multiple regions. You’ll lead forecasting, pipeline management, planning, and productivity initiatives while building a scalable field operations function. By helping sales teams operate with greater clarity and consistency, you’ll support 1Password’s mission to help businesses protect what matters most with simple, human-centric security. Reporting to the Vice President, Revenue Operations, this role is remote in the USA or Canada. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This is a remote opportunity within Canada and the US. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: • 8+ years of experience in sales operations, revenue operations, or sales strategy and operations within Business-to-Business (B2B) software, including 3+ years leading teams. • Deep experience with sales forecasting, pipeline management, sales process, and operating rhythms across multiple segments. • Experience leading annual planning, territory design, quota setting, and in-year adjustments. • Experience supporting sales organizations across multiple regions, including Europe, the Middle East and Africa (EMEA). • Ability to build trusted relationships with senior Sales leaders, communicate clearly, and influence decisions using sound judgment and data. • Experience hiring, developing, and coaching strong sales or revenue operations leaders. • Experience using Salesforce and artificial intelligence (AI) to improve forecasting, pipeline management, or sales productivity. What you can expect: • Partner with Sales leaders to set quarterly priorities, align hiring plans and trade-offs, and create recovery plans when teams fall behind. • Establish consistent global standards for forecast calls, pipeline reviews, and quarterly business reviews. • Develop independent forecasts for each team, lead large-deal reviews, and turn insights into clear decisions. • Improve sales productivity through stronger coverage, faster ramping, and effective support from solution engineering and Privileged Access specialists. • Lead the use of AI in forecasting and pipeline work, helping managers reinvest time saved into selling and coaching. • Run annual planning with Sales Strategy and Planning and Enablement so that teams begin each year with clear territories and quotas. • Lead and develop a high-performing global field sales operations team. USA-based roles only: The annual base salary for this role is between $187,000 USD and $257,000 USD. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $160,000 CAD and $220,000 CAD. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: European Union; Latvia; Slovakia; Croatia; Czech Republic; Slovenia; Romania; Spain; Bulgaria; Kazakhstan; Poland; Hungary; Montenegro; Estonia; Ukraine; Lithuania; Bosnia; Georgia Workplace: Remote ABOUT US Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ ABOUT THE ROLE We are looking for an Email & Lifecycle Marketing Growth Manager to maximize the business impact of email as a growth channel for GetQR. You will develop audience segmentation, build personalized lifecycle journeys, and lead structured experimentation to improve conversion, activation, and retention. Working closely with the Email, Growth, Product, and Analytics teams, you will turn customer insights and behavioral data into measurable business results. This role is ideal for someone who combines strong analytical skills, customer understanding, and hands-on experience in lifecycle marketing and experimentation. KEY RESPONSIBILITIES - Own the email and lifecycle marketing growth roadmap. - Research customer needs, motivations, and behavior to identify meaningful audience segments. - Develop and refine segmentation based on use cases, product behavior, lifecycle stage, and purchase intent. - Build personalized onboarding, activation, conversion, retention, and re-engagement journeys for different audiences. - Adapt messaging, content, offers, and calls to action to each segment’s needs. - Define journey triggers, timing, branching logic, and exit conditions. - Work with Product and Analytics to identify the data and events needed for segmentation and automation. - Prioritize lifecycle opportunities and experiments based on expected business impact. - Write clear hypotheses and run A/B tests across messaging, content, offers, timing, and journey structure. - Analyze email performance and user behavior to identify growth opportunities and friction points. - Partner with the Email Team to implement flows, experiments, and campaign improvements. - Measure experiment impact on conversion, activation, revenue, and retention. - Maintain a clear experiment backlog, document learnings, and define next steps. - Share concise daily experiment updates in the Growth Slack channel. - Conduct ongoing customer, market, and competitor research to generate new hypotheses. - Monitor deliverability and audience engagement to support sustainable email growth. QUALIFICATIONS - At least 3 years of experience in email or lifecycle marketing. - At least 2 years of experience in growth experimentation and A/B testing. - Strong hands-on experience building audience segments and automated lifecycle journeys. - Ability to translate customer research and behavioral data into relevant messaging and effective flows. - Experience developing and prioritizing experiments that improve conversion, activation, and retention. - Strong copywriting instincts across subject lines, calls to action, and lifecycle content. - Strong analytical skills and the ability to connect email performance to business outcomes. - Experience with Customer.io http://Customer.io, Mixpanel, or similar marketing automation and analytics platforms. - Understanding of event-based automation, personalization, and email deliverability. - Ability to work cross-functionally with Email, Growth, Product, and Analytics teams. - Strong organization, prioritization, and clear communication. - Fluent English. LOCATION Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours. BENEFITS Discover the perks of being part of our vibrant team! We offer: - Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. - Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. - Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. - Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. - Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth! INTERVIEW PROCESS After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps: - Recruiter Screening (40 minutes) - Technical Interview (90 minutes) - Final Interview (60 minutes) LIFE AT RUBY LABS At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day. This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen. Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success. #LI-Remote