Location: Bangalore, India
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Senior Backend Engineer on Development Health, you'll help make the systems that engineering teams rely on more reliable, maintainable, and easier to extend. You'll build and improve the automation, tooling, and data that help teams spot problems early and ship with less friction.
As customer zero for GitLab, we support engineering workflows on GitLab's own product at scale. You'll use the product in demanding, real-world ways, surface the friction and gaps you find, and contribute to improvements that get built into the product for GitLab's customers.
You'll support work such as:
Health alerting and remediation routing for GitLab's core continuous integration and continuous delivery (CI/CD) pipelines
Flaky and slow test detection systems
Engineering analytics and reporting that engineering teams use to make decisions
What you’ll do
Own and evolve core Development Health systems, from design through production.
Improve the reliability, maintainability, and test coverage of long-lived automation, and reduce reliance on undocumented knowledge by documenting and simplifying legacy systems.
Partner with engineering managers and product teams to identify workflow pain points and turn them into well-scoped, measurable improvements.
Work with data to show whether changes improve engineering health, and use it to prioritize.
Mentor intermediate engineers through code review, design feedback, and pairing.
Communicate clearly in writing and asynchronously, including status, tradeoffs, and proposals for stakeholders across Engineering.
Monitor the health of production systems, troubleshoot incidents, and contribute to root cause analysis.
Use artificial intelligence (AI) agents and assistants to analyze issues and problem areas to help shape the team's product roadmap.
Take part in on-call or operational support where your team’s ownership model requires it.
What you’ll bring
Substantial experience as a backend or tooling engineer, with a track record of owning production systems end to end.
Strong proficiency in Ruby, or the ability to become productive quickly.
Experience maintaining or modernizing legacy codebases safely.
Comfort with CI/CD systems, application programming interfaces (APIs), and automation at scale.
Independent problem-solving and clear, concise written communication: you spot problems early, raise risks proactively, and drive work to completion without close direction.
Experience writing automated unit and integration tests and taking part in collaborative code review.
Experience using AI coding assistants to speed up development while critically reviewing their output.
Optional experience: Rails; developer productivity, engineering analytics, or internal tooling; GitLab's product and open source contribution workflow; data pipelines or metrics reporting; or agent-based workflows that run in production.
About the team
Development Health is part of Developer Experience. Our work is mostly internal, and our customers are GitLab team members across an engineering organization of hundreds of engineers.
We're all-remote, asynchronous by default, and documentation-driven, in line with GitLab's values of collaboration, results, efficiency, diversity, inclusion and belonging, iteration, and transparency.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Yerevan, Armenia
Workplace: onsite
EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide.
But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork.
Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
We are looking for a dedicated Senior Sales Manager to join our team in Armenia!
About the role:
As a Senior Sales Manager at PartnerMatrix, you will drive business growth by identifying new opportunities, managing key client relationships, and closing high-value deals. You will work across the full product suite, collaborate closely with internal teams, and play a key role in shaping sales strategies.
What You’ll get to do:
• Identify new opportunities within the iGaming industry to sell PartnerMatrix products and solutions.
• Engage, present, and educate prospects about PartnerMatrix offerings.
• Work across the full product suite based on company priorities.
• Negotiate offers and contracts with new and existing clients.
• Contribute to go-to-market strategies and refine value propositions for the region.
• Maintain strong relationships with prospects and ensure CRM data is up to date.
• Collaborate with Sales, Marketing, Technical, Legal, and Support teams.
• Represent PartnerMatrix at relevant events, conferences, and networking opportunities.
• Stay updated on industry, compliance, and regulatory developments.
What we’re looking for:
• 3+ years of B2B sales experience in iGaming (mandatory).
• Proven track record in Tier 1 sales, contract negotiation, and building key partnerships.
• Excellent spoken and written English, as well as Russian or Spanish language skills.
• Organized, self-motivated, and result-driven, with the ability to work independently.
• Strong organizational and time-management skills.
• Bachelor's degree in marketing, Business Administration, or a related field is a plus.
Here's what we offer:
• Start with 24 days of annual leave, with 2 additional days added each year, up to 34 days by your fifth year with us.
• Benefit from two Free Fridays each year, limited to one per quarter.
• Access online learning platform like Udemy for Business, and a budget for external training.
• Daily catered lunch or monthly lunch allowance.
• Private Medical Subscription.
• Gym allowance.
• Parking
• Team-building activities in various locations.
At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!
EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.
Location: Italy
Regulatory CMC Technical Lead Consultant
Job Description:
Maintain or create CMC regulatory documents for the dedicated product(s) to support a broad range of submissions to Regulatory Authorities.
Manage CMC regulatory documents for the dedicated product(s) in close collaboration with the Core team, with full responsibility and no need of supervision.
Act as the CMC representative at core team level with a global role, where required.
Author and/or review CMC sections of the dedicated portfolio for new marketing authorization applications, investigational applications and variations/ supplements, worldwide.
Advise to multidisciplinary project teams on regulatory agency requirements and expectations on CMC sections of submission dossier.
Review and assess change control requests pertaining to CMC aspects of product(s).
In alignment with CMC functions, agree on the regulatory strategy for the products life cycle and development.
Maintain submission information according to the document management system, track regulatory CMC commitments & timelines for specific projects/products/markets with minimal supervision.
Work collaboratively with external CMOs and cross-functional teams on projects like process optimizations, scale up and technology transfer activities.
In agreement with CMC functions and collaborating with region functions, negotiate with regulatory agencies strategies and actions on CMC sections of submission dossier.
Support the development of processes and to the preparation of Standard Operating Procedures where required.
Support due diligence activities on CMC regulatory documents, where required.
Represent during GMP inspections by regulatory agencies, where required.
Maintain sound knowledge of regulations, policies/guidelines, and keep abreast with current and evolving regulatory CMC requirements.
Requirements:
Minimum of a bachelor’s degree in a Scientific or Technical Discipline.
Minimum of 5 years of experience in Regulatory CMC focusing on small molecule drug development.
Additional experience with biologics and Antibody-Drug Conjugates (ADCs) is highly desirable and considered a strong advantage.
Advanced knowledge of current global CMC regulations, including ICH requirements and US/EU regulatory requirements.
Sound knowledge of manufacturing technical transfer and comparability regulatory requirements.
Experience in authoring technical documents, CTD M2 and M3 sections, and life cycle management of quality variations.
Proficient in the use of quality management software (e.g. TrackWise) and regulatory document information management system.
Strong attention to detail. Ability to multi-task, stay organized and prioritize.
Strong communication skills (oral, written and interpersonal); critical thinking and the ability to identify and recommend solutions to problems.
Ability to work independently and in a group setting and thrive in a fast-paced environment.
Who will you be working for?
About ClinChoice
ClinChoice is a global full-service CRO specializing in clinical development and functional solutions for pharmaceutical, biotechnology, medical device, and consumer health companies. We have over 28 years of proven high-quality delivery and results across all our services with over 4,000 professionals in more than 20 countries across the Americas, Europe, and Asia-Pacific. We are on a mission to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Join our passionate team and make a meaningful impact on global healthcare!
Our Company Ethos
Our mission drives our culture: to contribute to a healthier and safer world by accelerating the development and commercialization of innovative drugs and devices. Our employees are the most valuable company asset and they are the fulcrum around which all ClinChoice activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel. The continuous training keeps the resources qualified in terms of competence and expertise and gives to all personnel the clear tools needed to manage both internal and client processes with the same methodology. The success of these core values is evidenced by our below industry average turnover rates. ClinChoice is an equal opportunity employer. We have based our success on attracting, developing, and promoting talent guided by diversity and inclusivity. Our employees come from very diverse backgrounds: gender, race, beliefs, and ethnicities. We recognize this is our strength and celebrate it.
#LI-PB1 #LI-Remote
Location: Remote, United Kingdom
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
Support Engineering at GitLab believes that healthy teams deliver a healthy customer experience, and that command during a crisis shouldn't fall to whoever happens to be senior and available. GitLab's global Incident & Escalation Management (IM/EM) function coordinates critical incidents, complex multi-team engagements, and executive-level escalations for enterprise customers. As Escalation Manager, you'll own complex, executive, and commercial escalations where customer trust and the relationship are at stake, alongside or independently of a technical issue.
In this functional role, you'll advocate for customers inside GitLab, coordinate teams toward resolution, and lead relationship repair after the event.
What you'll do
Own complex, executive, and commercial escalations end-to-end, as defined in GitLab's IM/EM engagement model.
Advocate for customers internally and coordinate Engineering, Support, Product, Customer Success, and Sales toward resolution, tracking commitments and holding owning teams accountable to agreed dates and deliverables.
Maintain a written, customer-facing resolution plan from engagement through confirmed resolution, updating it at each communication milestone.
Coordinate with Incident Managers during concurrent technical incidents to maintain a single, coherent narrative for the customer.
Own external escalation communications using GitLab's approved templates and cadence, and represent GitLab in high-stakes customer conversations where clarity and ownership influence retention.
Engage Sales, Customer Success, and executive stakeholders as needed, including executive-to-executive communication for Severity 1 and 2 events. Brief GitLab leadership with concise summaries that distinguish what's known, what's unknown, and next steps.
Lead post-escalation reviews and relationship repair plans, contribute corrective actions with named owners and due dates to postmortems, and hand the relationship back to the account's Customer Success Manager at resolution.
Partner with the Head of IM/EM to develop playbooks, communication templates, and process improvements based on patterns from escalations.
What you'll bring
Experience in enterprise technical support, customer success, or incident and escalation management at a business-to-business software-as-a-service or enterprise software company.
A track record of owning complex, multi-stakeholder escalations end-to-end, including executive customer engagements and structured resolution or account plans.
Executive-level written and verbal communication skills, with the ability to translate technical detail into plain-language updates for customers and GitLab leadership.
The ability to coordinate Engineering, Support, Product, Customer Success, and Sales under pressure without formal authority over those teams.
Calm, structured decision-making with incomplete information and the ability to provide a steadying presence in high-stress customer situations.
Proficiency with support and coordination tools such as Zendesk, Salesforce, Slack, and PagerDuty, or equivalent platforms.
Availability for on-call coverage supporting executive escalations as part of a globally distributed team.
Nice to have:
Information Technology Infrastructure Library (ITIL) Foundation or equivalent certification; customer-facing experience with GitLab, development, security, and operations (DevSecOps), continuous integration and continuous delivery (CI/CD), or cloud-native products; experience with formal escalation or incident command frameworks; or AI-assisted support tools for triage, sentiment analysis, or resolution drafting.
About the team
The Incident & Escalation Management function sits within Support Engineering in GitLab's Enterprise Technology & AI (ETA) division. We operate a follow-the-sun model anchored in the Americas, Europe, the Middle East and Africa, and Asia-Pacific, providing year-round, 24-hour coverage for enterprise customers. Our Escalation Managers work globally rather than within a single region, partnering with Incident Managers, Communications Leads, and regional Support Engineering leadership. You'll help shape our playbooks, templates, and standards as we scale.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Argentina (Remote); Mexico (Remote); São Paulo, Brazil
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
The Senior Product Marketing Manager for LATAM will play a critical role in shaping OKX’s go-to-market strategy, driving community-led expansion and ensuring our CeFi and Web3 product narratives resonate with users in these key regions.
This role requires a deep understanding of LATAM crypto landscapes, strong expertise in regional growth marketing, and the ability to work closely with local General Managers (GMs), product teams, and global marketing stakeholders. You will act as the voice of the customer in the region—both externally, to create awareness and adoption, and internally, to inform product and marketing strategies based on local market insights.
What You’ll Be Doing
Build and run GTM campaigns for CeFi and Web3 products across LATAM, ensuring launches are localized, compliant, and resonate with retail and institutional users.
Implement marketing activities that increase product visibility and user acquisition, including digital campaigns, partnerships, community activations, and content distribution.
Adapt global product narratives and positioning for LATAM, aligning with market behaviors, regulations, and cultural nuances.
Execute programs with key communities, KOLs, and influencers to amplify product storytelling and drive grassroots adoption.
Support regional presence through industry events, local meetups, and hackathons, ensuring OKX products are showcased effectively and generate measurable leads.
Partner closely with local GMs, BD, and global product teams to deliver consistent, high-impact marketing initiatives.
Collect and analyze user insights, competitor activities, and regional market trends to optimize campaigns and inform product teams.
Monitor campaign KPIs, adoption metrics, and feedback loops to ensure initiatives deliver against growth and awareness goals.
What We Look For In You
At least 7 years of product marketing experience
, with a significant portion in consumer tech, fintech, or the crypto industry. Direct trading experience in crypto markets is highly desirable.
Financial Markets Knowledge
: In-depth understanding of financial markets, trading principles, and investment strategies, including familiarity with various financial instruments such as stocks, bonds, cryptocurrencies, forex, commodities, and derivatives.
Digital Marketing Expertise
: Strong grasp of digital marketing, especially as it pertains to fintech and crypto, including conversion optimization, content marketing, and social media strategies.
Community Building & Engagement:
Extensive experience in building and scaling crypto-native communities, leveraging influencer networks, organizing events, and creating ambassador programs to drive organic product adoption.
Communication and Influence:
Outstanding communication skills, with the ability to influence strategy and articulate complex products to a diverse audience. Preferably trilingual in English, Spanish, and Portuguese
Market Analysis
: Demonstrated proficiency in conducting market research, competitive analysis, and trend forecasting in the digital asset space
Perks & Benefits
Competitive total compensation package
L&D programs for employees' growth and development
Various team building programs and company events
More that we love to tell you along the process!
#LI-SK1 #LI-HYBRID
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: San Jose, California, United States
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
About the Opportunity
We are looking for an experienced engineer to lead the architecture and hands-on development of the ML and data infrastructure behind our risk and fraud prevention systems. You will help teams move models from experimentation into reliable production services, improve model execution performance, and build scalable data foundations for training, evaluation, and real-time decisions.
What You’ll Be Doing
Improve model inference latency, throughput, resource utilization, and cost. Profile the full prediction path —from feature retrieval and preprocessing to model execution — and deliver measurable improvements without unacceptable model-quality regressions.
Build reusable infrastructure for model packaging, versioning, deployment, serving, monitoring, and rollback across cloud platforms and regions.
Design and optimize offline data pipelines on Databricks, Apache Spark, and warehouse/lakehouse technologies, addressing data modeling, partitioning, joins, shuffles, skew, incremental processing, and cost.
Connect offline and online feature pipelines, ensuring point-in-time correctness, consistent feature definitions, freshness, lineage, and reproducible backfills.
Evolve reliable feature services and data integrations supporting risk models and decision systems.
Set technical direction, mentor engineers, and lead delivery across ML, data engineering, cloud infrastructure, security, and product teams.
What We Look For In You
A record of building and operating large-scale distributed systems, ML infrastructure, or data platforms, with technical ownership across teams.
Hands-on experience optimizing production model performance, supported by measurable improvements in latency, throughput, utilization, or cost.
Deep understanding of Databricks and Spark, or comparable offline data platforms, including execution plans, distributed query optimization, storage layouts, data correctness, and workload cost management.
Experience with the model lifecycle, including training/serving integration, validation, deployment, observability, and rollback.
Strong Python, SQL, and at least one backend or systems language such as Java, Scala, Go, or C++.
Ability to turn ambiguous requirements into clear architecture and deliver maintainable systems through hands-on engineering and technical leadership.
Nice to Haves
SageMaker, Alibaba Cloud PAI/EAS, or comparable ML platforms.
Inference optimization using tools such as ONNX Runtime, TensorRT, or Triton.
Delta Lake, MLflow, feature stores, Kafka, Flink, and low-latency data stores.
Fraud detection or financial risk systems.
Fluency in Mandarin
Perks & Benefits
Competitive total compensation package
L&D programs for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
OKX
Statement:
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The salary range for this position is $214,666 to 321,999
The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.
#LI-SK1 #LI-HYBRID
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Riga, Latvia
Workplace: hybrid
About Aleph
Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With more than 20 years of experience and strategic partnerships with over 50 of the world's leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO’s Global Skills Academy.
What You Will Do
Learn and grow:
Become an expert in TikTok’s advertising tools and help clients understand how to use them.
Support clients:
Work closely with clients to understand their needs and help them reach their goals through TikTok campaigns.
Manage campaigns:
Assist in setting up, monitoring, and improving ad campaigns.
Use data:
Analyse campaign results to find what is working and suggest ways to improve.
Collaborate:
Work with other teams, including Sales, Analytics, and TikTok’s own team, to give clients the best possible experience.
What We Are Looking For
A Bachelor’s degree or equivalent practical experience.
Strong analytical skills, with confidence using data to identify trends and create actionable insights.
Intermediate Excel and PowerPoint skills (required).
Excellent communication and presentation skills in English.
A structured, analytical mindset, with strong time management and organisation skills.
Curiosity about digital advertising, and a passion for numbers, analytics, and problem-solving.
A deep interest in the digital advertising ecosystem in Northern Europe.
A passion for TikTok, a growth mindset, and genuine curiosity about the future of social media and digital marketing.
Nice to have: some experience in account management, marketing, a client-facing role, or the digital advertising industry.
Why Join Aleph
Impact:
Help businesses of all sizes reach new customers on TikTok, as part of a company connecting 26,000+ advertisers and agencies to the world’s biggest platforms.
Growth:
Start your digital advertising career by learning TikTok’s advertising tools in depth, with real client work from day one and room to grow into broader client solutions roles.
Team culture:
Join a dedicated TikTok team that works hand in hand with Sales, Analytics, and TikTok’s own team, in an environment where everyone is welcome, valued, and empowered to do their best work.
Market context:
Build expertise in the fast-moving Northern European digital advertising market from our Riga office, with a hybrid setup that mixes office collaboration with flexibility.
“Share our similarities, celebrate our differences.” – M. Scott Peck
#ALEPH
Position Description As an Engineering Manager at Sonar, you will lead a squad of 8 developers to build, automate and operate software used by millions of Sonar customers worldwide. What you will do Lead and manage a team of Engineers, providing guidance, support, and mentorship to help individuals grow in autonomy and contribute to the team's success.
seniorENGINEERING MANAGER | RELOCATION TO GENEVA | SONAR #relocation #itjob #fulltime #engineering #manager https://teletype.in/@remoteit/UWDKu21QD1k; RELOCATION TO GENEVA | SONAR Who is Sonar?
RESPONSIBILITIES: Own the platform roadmap and architecture, setting priorities and directing work across staff and engineering partners. Design and maintain dbt models, the semantic layer, and data quality tests that keep reported numbers trusted.
Location: New York, Chicago, or Remote
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the
multi-trillion-dollar
insurance economy
,
creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and
seamlessly. We’re
pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair
journey. Through
purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at
www.cccis.com
.
The Role
As a Senior Software Engineer - Agentic you will build the event-driven systems that keep claims moving for our customers, connecting our AI agents to the rest of CCC. When these systems work, claims move faster and the machinery stays invisible. Agentic coding tools are how you move fast. What you add is what they are worst at: distributed-systems design, correctness when things fail partway, and the debugging nobody else gets to the bottom of. You own a product area end to end and define the reliability bar it ships against.
Salary range is:
$180,000 - 225,000
This position is bonus eligible.
Key Responsibilities:
Own the delivery of backend services, built in Python and TypeScript, from an ambiguous problem, scoped with product managers and data scientists, through production operation.
Build and operate durable, event-driven, multi-tenant systems in which agents run as steps inside deterministic workflows, designing their failure modes, replay semantics, and cost profile before they show up under load.
Own tracing and audit for your area: every model call and agent step recorded, so any recommendation can be reconstructed and cited back to its sources by on-call and auditors alike.
Own how claims automation data is modeled and managed across our relational, document, and graph stores. Ensure the security and isolation of sensitive data.
Author the design documents for complex systems to get feedback and buy-in, review other engineers' designs and code with the same care, and mentor the engineers in your area.
Raise the bar for how the team works with agentic coding tools: sharpen the specifications, instruction files, hooks, and permission policies they run under, and hold generated code to the same review standard before it merges.
Take part in a shared on-call rotation for the systems you own.
Requirements:
6+ years of professional software engineering experience, including an event-driven system you designed, shipped to customers, and ran in production.
Python and TypeScript at the level of setting a team's conventions, plus a background in a systems language such as Rust, Go, Java, or C#.
Strong computer science and distributed-systems fundamentals you use at work: concurrency, consistency, ordering, and how systems fail.
Event-driven systems built on a broker such as Kafka, Azure Event Hubs, or Service Bus that handle duplicate, late, and failed events without losing or double-processing work.
Data modeling and development across relational, document, and graph databases such as PostgreSQL, MongoDB, and Neo4j, including when each type fits and the partition-key, consistency, and tenant-isolation calls you made.
Systems architected and operated on Azure or AWS, with CI/CD and infrastructure as code, and hands-on time with a durable workflow engine such as Temporal or the Durable Task Scheduler.
A clear account of how you constrain an agentic coding tool's context and verify its output, from daily use of Claude Code, Cursor, GitHub Copilot, or similar on production work, plus changes you turned back, and why.
Technical design documents you have authored for systems that span more than one team, used to get feedback and buy-in before building, and that those teams then built to.
Clear writing and discussion for technical and non-technical audiences: drawing out a customer's real problem and explaining the trade-offs back to them.
Even Better if You Have:
React and TypeScript experience, so you can deliver a full-stack feature end to end, especially chat, streaming, and citation-heavy AI experiences.
Formal methods or fault-injection testing, such as Lean, TLA+, or deterministic simulation.
Performance work below the application layer: profiling, memory, and concurrency tuning.
Familiarity with how AI agents reach their tools and enterprise systems, through the Model Context Protocol (MCP), the Agent2Agent (A2A) protocol, command-line tools, and microservices.
Exposure to the insurance, claims, or automotive repair domains.
What Success Looks Like:
In your first six months, services you built run in production against SLOs you set, and you can show they held as load grew.
You are trusted with the hardest correctness and scale problems, and you turn them into a design, a shipped system, and a number you can put in front of a customer.
You are energized by what agentic coding tools make possible. Your team ships more than its headcount suggests, and your specifications and reviews are why the output survives production.
You have a passion for systems that last: failures are designed for in advance, and when one happens anyway, the trace says exactly where.
Standards you set for reliability, reviews, and design documents outlive the project they started on.
Engineers you mentor ship reliable services without your direct involvement.
You enjoy getting a product manager, a data scientist, and a customer's team into one room and coming out with a single agreed scope, and you can argue a position without needing to win it.
You embrace our ambitious, collaborative, and empathetic values, and you like problems where the answer has to be measured rather than argued.
Interview Policy & Privacy Notice:
A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available
HERE
.
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.
CCC offers competitive compensation and benefits to support you and your families, including:
401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups
For more information about our benefits, please check out our
careers site
.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture
here
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Platform Intelligence turns each new Claude model's abilities into API features that developers can build on. Our goal is to make the full intelligence of each model available through the API. We own the capabilities that shape what Claude can do for developers: tool use, built-in tools such as web search and code execution, thinking controls, structured outputs, and the memory, files, and skills APIs.
We also run the API side of every Claude model launch, including its safety features and controls. That means getting the API ready for each new model, coordinating with research, safeguards, product, and cloud partners, and making sure the model, its features, the SDKs, and the docs all ship together on launch day.
The work sits where research meets product. We work with new models before they are public. When a model gains a new ability, we work out what it should look like as an API, build it, and ship it to developers on our own platform and on cloud platforms. Those decisions shape how developers first use each model. We also own API versioning and the evals that tell us a capability works in production.
What you'll do
You'll lead the design, build, and operation of API capabilities used by developers around the world. You'll work with research to understand what a new model can do and turn that into an interface that is simple, durable, and hard to misuse.
You'll lead the API side of new model launches. You'll plan the work, track readiness across teams, resolve the issues that come up late, and see the launch through on the day. Between launches, you'll make the next one faster and safer.
You'll set technical direction for work that spans several teams, write clear design proposals, review API designs from other teams, and mentor engineers on the team.
Representative projects
Lead API readiness for a Claude model launch, so that every feature works on day one across our API, SDKs, docs, and cloud partners
Take a new model ability from research prototype to public API feature, from interface design to production rollout
Build and operate tools such as web search and code execution under real traffic
Automate the manual parts of a model launch
Build the evals that catch a capability regression before a launch
You might be a good fit if you:
Have led technical projects that spanned several teams, from design through launch and operation
Have designed and operated production distributed systems where correctness, latency, and availability all matter
Have strong product sense and care about API design and developer experience
Make sound technical decisions with incomplete information, as models and priorities change close to a launch
Explain tradeoffs clearly to research, product, and go-to-market partners, including non-engineers
Make the engineers around you better through design review and mentoring
Use AI tools as a regular part of how you design, build, and review software
Care about the societal impacts of your work and Anthropic's mission to build safe, beneficial AI
Strong candidates may also have:
Building public APIs, SDKs, or developer platforms
Working with large language models, including tool use, agents, or evals
Running launches or migrations with fixed deadlines and many dependent teams
Building tools for agents, such as search or code execution
Storage, memory, or context systems at scale
Integrating with cloud platforms such as AWS, Google Cloud, and Azure
Deadline to apply:
None. Applications will be reviewed on a rolling basis.
Location Preference:
Preference will be given to candidates based in NY, SEA, SF or the Bay Area given the current location of team.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$405,000
—
$485,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Kuala Lumpur, Malaysia
Workplace: hybrid
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
We are looking for an experienced, hands-on
Team Manager, Customer Support – APAC
to lead our regional Customer Support organization and contribute to our global support strategy.
You will drive customer experience, operational performance, people development and continuous improvement, while leading APAC’s contribution to our global follow-the-sun support model. This includes supporting the transition toward global queues, shared case ownership and seamless customer support across regions and time zones.
You will lead, coach and develop a diverse international team, building a high-performance culture focused on customer outcomes, accountability, collaboration and continuous development.
Lead and develop the APAC Customer Support team, creating a high-performing, engaged and customer-focused organization with a strong culture of accountability, collaboration and ownership.
Set clear expectations and actively manage individual and team performance against defined objectives and KPIs, supported by regular feedback, coaching, one-to-ones and development planning.
Identify and develop high-potential talent, strengthen succession planning and empower team members to make decisions, take ownership and continuously improve the customer experience.
Own the operational performance of APAC Customer Support, driving regional and global KPIs across responsiveness, resolution, service levels, quality, productivity and customer outcomes.
Use operational data and insights to identify performance gaps, address root causes, effectively align resources and capacity, and drive sustainable improvements.
Manage complex or high-impact customer escalations and identify recurring customer pain points, working cross-functionally to improve the broader customer experience.
Lead APAC as an integral part of the global follow-the-sun support model, helping transition from regional ticket queues to global queues, shared case ownership and effective handover practices across regions.
Partner closely with Support leaders in EMEA and the Americas to balance global workloads, capacity and skills, improve customer coverage and champion a global-first mindset.
Drive transformation and continuous improvement by simplifying, standardizing and automating support operations, while championing the adoption of new technologies, tools, self-service capabilities and AI-enabled ways of working.
Represent APAC within the Global Customer Support leadership team, partnering with Product, Engineering, Sales, Customer Success and regional Support leaders to establish consistent service standards, share best practices and provide clear insights on performance, customer trends, risks and opportunities.
Requirements
5+ years of leadership experience within Customer Support, Technical Support, Customer Experience or a related environment, ideally within SaaS or technology.
Demonstrated experience leading, coaching and developing high-performing customer-facing teams, with a strong focus on performance, accountability and continuous development.
Experience operating within, or transitioning toward, a follow-the-sun or global support model, including global queues, cross-regional case ownership, workload and capacity management.
Strong understanding of the APAC region, with experience working across different markets, cultures and time zones while building shared global accountability.
Proven ability to manage operational performance through KPIs, data, coaching and continuous improvement, translating operational insights into clear actions and business decisions.
Experience managing complex customer escalations and communicating effectively with senior internal and external stakeholders.
Strong understanding of modern Customer Support operations, including case management, self-service, automation and AI-enabled support, with the technical aptitude to quickly understand new products, systems and technologies.
Experience leading organizational or operational change, improving processes and challenging existing ways of working within a growing or transforming organization.
Excellent communication, collaboration and stakeholder management skills, with the confidence to make decisions, challenge the status quo and drive accountability.
Fluency in English is required, with Japanese, Korean, Thai or other APAC languages an advantage. A degree in Business, Information Technology, Computer Science, Economics or a related discipline is advantageous but not essential.
What we offer
Competitive salary and benefits package, including performance-based incentives.
Opportunity to play a key leadership role within a global Customer Support organization.
The opportunity to help shape and evolve our global follow-the-sun Support model.
International collaboration with Support, Product and other business teams.
Opportunities for international travel and collaboration with global teams.
Quarterly team events and company-wide celebrations.
An open and collaborative working culture.
Shared staff lunches and complimentary fruit, tea and coffee.
Opportunities to participate in company and customer events, including F1-related events.
Join a diverse APAC organization representing many nationalities and backgrounds.
Opportunities to actively contribute to our diversity and CARE initiatives.
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Location: Chicago, IL or Remote
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the
multi-trillion-dollar
insurance economy
,
creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and
seamlessly. We’re
pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair
journey. Through
purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at
www.cccis.com
.
The Role
As a Senior Machine Learning Engineer, you'll own models and evaluations end to end within a problem area and turn the results into product decisions. You'll join a new engineering group at CCC building AI-native products for our auto casualty business, the injury side of auto claims. The group is small and senior, and it's growing fast. Our teams work on:
Medical bills: AI products that help claims teams handle the medical bills on injury claims accurately and efficiently.
Claims decision support: products that help claims professionals make better, faster decisions on injury claims.
Agentic Rules Platform: the rules engine and agentic tooling behind decisions across our casualty products, plus the evaluation infrastructure every team relies on.
Your impact:
You'll show, with evidence, whether our AI works and whether it's worth it. You'll build models on real claims data, design the evaluations that compare our AI with expert decisions, and measure the impact customers see. Most of our products run on large language models, so you'll combine statistical modeling with LLM evaluation and write the production code to ship both.
Salary range is:
$180,000 - 225,000
This position is bonus eligible.
Key Responsibilities:
Build and ship statistical, ML, and hybrid LLM models (including retrieval and embeddings) on real claims data
Design evaluations and gold datasets with data labelers and subject matter experts, and run them continuously as the product changes
Measure impact through experiment design, baselines, and ROI analysis, and explain the results clearly to product, sales, and customers
What success looks like:
In your first month
,
you've run your first evaluation on real data and shared what you found.
By six months
,
you've shipped a model or evaluation to production, and a product decision was made on evidence you produced.
Requirements:
Typically 5+ years of experience in machine learning, data science, or quantitative engineering roles
A strong quantitative foundation (statistics, probability, experiment design) from a degree, research, or equivalent experience
Strong Python and SQL, and a track record of taking models to production and measuring how they perform
Hands-on experience with both statistical ML and LLM-based approaches (RAG, embeddings, vector search), including evaluating LLM outputs
Real experience working faster with AI-assisted tools, with examples you can walk us through
Nice to have
Causal inference, survival analysis, or calibration methods applied to business decisions
Experience fine-tuning models for domain-specific tasks
Interview Policy & Privacy Notice:
A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available
HERE
.
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.
CCC offers competitive compensation and benefits to support you and your families, including:
401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups
For more information about our benefits, please check out our
careers site
.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture
here
Location: Mumbai, India; Noida, India
Workplace: hybrid
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
We are looking for an experienced, hands-on
Team Manager, Customer Support – APAC
to lead our regional Customer Support organization and contribute to our global support strategy.
You will drive customer experience, operational performance, people development and continuous improvement, while leading APAC’s contribution to our global follow-the-sun support model. This includes supporting the transition toward global queues, shared case ownership and seamless customer support across regions and time zones.
You will lead, coach and develop a diverse international team, building a high-performance culture focused on customer outcomes, accountability, collaboration and continuous development.
Lead and develop the APAC Customer Support team, creating a high-performing, engaged and customer-focused organization with a strong culture of accountability, collaboration and ownership.
Set clear expectations and actively manage individual and team performance against defined objectives and KPIs, supported by regular feedback, coaching, one-to-ones and development planning.
Identify and develop high-potential talent, strengthen succession planning and empower team members to make decisions, take ownership and continuously improve the customer experience.
Own the operational performance of APAC Customer Support, driving regional and global KPIs across responsiveness, resolution, service levels, quality, productivity and customer outcomes.
Use operational data and insights to identify performance gaps, address root causes, effectively align resources and capacity, and drive sustainable improvements.
Manage complex or high-impact customer escalations and identify recurring customer pain points, working cross-functionally to improve the broader customer experience.
Lead APAC as an integral part of the global follow-the-sun support model, helping transition from regional ticket queues to global queues, shared case ownership and effective handover practices across regions.
Partner closely with Support leaders in EMEA and the Americas to balance global workloads, capacity and skills, improve customer coverage and champion a global-first mindset.
Drive transformation and continuous improvement by simplifying, standardizing and automating support operations, while championing the adoption of new technologies, tools, self-service capabilities and AI-enabled ways of working.
Represent APAC within the Global Customer Support leadership team, partnering with Product, Engineering, Sales, Customer Success and regional Support leaders to establish consistent service standards, share best practices and provide clear insights on performance, customer trends, risks and opportunities.
Requirements
5+ years of leadership experience within Customer Support, Technical Support, Customer Experience or a related environment, ideally within SaaS or technology.
Demonstrated experience leading, coaching and developing high-performing customer-facing teams, with a strong focus on performance, accountability and continuous development.
Experience operating within, or transitioning toward, a follow-the-sun or global support model, including global queues, cross-regional case ownership, workload and capacity management.
Strong understanding of the APAC region, with experience working across different markets, cultures and time zones while building shared global accountability.
Proven ability to manage operational performance through KPIs, data, coaching and continuous improvement, translating operational insights into clear actions and business decisions.
Experience managing complex customer escalations and communicating effectively with senior internal and external stakeholders.
Strong understanding of modern Customer Support operations, including case management, self-service, automation and AI-enabled support, with the technical aptitude to quickly understand new products, systems and technologies.
Experience leading organizational or operational change, improving processes and challenging existing ways of working within a growing or transforming organization.
Excellent communication, collaboration and stakeholder management skills, with the confidence to make decisions, challenge the status quo and drive accountability.
Fluency in English is required, with Japanese, Korean, Thai or other APAC languages an advantage. A degree in Business, Information Technology, Computer Science, Economics or a related discipline is advantageous but not essential.
What we offer
Office Location: Mumbai or Noida.
Competitive salary and benefits package, including performance-based incentives.
Opportunity to play a key leadership role within a global Customer Support organization.
The opportunity to help shape and evolve our global follow-the-sun Support model.
International collaboration with Support, Product and other business teams.
Opportunities for international travel and collaboration with global teams.
Quarterly team events and company-wide celebrations.
An open and collaborative working culture.
Shared staff lunches and complimentary fruit, tea and coffee.
Opportunities to participate in company and customer events, including F1-related events.
Join a diverse APAC organization representing many nationalities and backgrounds.
Opportunities to actively contribute to our diversity and CARE initiatives.
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
Location: Chicago, IL or Remote
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the
multi-trillion-dollar
insurance economy
,
creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and
seamlessly. We’re
pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair
journey. Through
purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at
www.cccis.com
.
The Role
As a Senior AI Engineer, you'll own agents end to end within a problem area, from the first prototype to measured performance in production. You'll join a new engineering group at CCC building AI-native products for our auto casualty business, the injury side of auto claims. The group is small and senior, and it's growing fast. Our teams work on:
Medical bills: AI products that help claims teams handle the medical bills on injury claims accurately and efficiently.
Claims decision support: products that help claims professionals make better, faster decisions on injury claims.
Agentic Rules Platform: the rules engine and agentic tooling behind decisions across our casualty products, plus the evaluation infrastructure every team relies on.
You'll build the AI agents behind our products. They work with complex documents and claim data, call tools, and support claims experts in their daily work. You'll own the orchestration, retrieval, evaluations, and guardrails that make them safe to rely on, and you'll write the production code to ship them.
Salary range is:
$180,000 - 225,000
This position is bonus eligible.
Key Responsibilities:
Design and build LLM-powered agents and workflows: orchestration, tool use, retrieval, structured extraction, and human-in-the-loop review
Build evaluations with data labelers and subject matter experts, and run them on every change
Make agents production-grade: guardrails, observability, cost and latency, and careful handling of sensitive health data
What success looks like:
In your first month, you've shipped a measured improvement to an existing agent.
By six months, an agent you built is in production with customers, backed by evaluation results.
Requirements:
Typically 5+ years of professional software or ML engineering experience, including meaningful recent work with LLMs
Strong production engineering skills in Python, including API services, and comfort working in TypeScript
At least a year of shipping LLM-powered products to real users, including retrieval (RAG, embeddings, vector search) and prompt engineering
Experience designing evaluations for non-deterministic systems, and the habit of measuring before and after every change
A quantitative mindset: you're comfortable with metrics, sampling, error analysis, and knowing when a result is real
Real experience shipping faster with AI-assisted or agentic engineering tools, with examples you can walk us through
Nice to have:
Document understanding, OCR, or extraction from complex documents
Experience fine-tuning LLMs or working with multimodal data
Interview Policy & Privacy Notice:
A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available
HERE
.
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.
CCC offers competitive compensation and benefits to support you and your families, including:
401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups
For more information about our benefits, please check out our
careers site
.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture
here
Location: Delhi, India; Mumbai, India
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
We are looking for Business Head/Client Partner Manager to join our team in Mumbai, India. In this role, you will be responsible for developing strategies that grow the market. You will lead the regional team to cultivate relationships with businesses, develop and unlock opportunities for advertisers to grow, bring industry insights and plan growth and acquisition activities.
As a Business Head/Client Partner Manager, you are expected to provide deep product insight and ongoing consultative support to the sales team and their clients.
What You'll Do :-
Develop strategies, tactics, sales plans, and profit targets for the region
Maintain a relationship with our media partner and build together a strategy to grow the business.
Manage the day-to-day administration and long-term financial health of the business unit
Lead both internal and external QBR process
Manage sales routines on a weekly basis
Work closely with cross-functional project teams to maintain continuous product knowledge
Resolve client issues in an efficient, tactful manner, and support the implementation of solutions that prevent future problems
Create an innovative strategy to evangelize and grow the market through the sales team
Develop an excellent relationship with the entities and associations in the region
Identify and report on business opportunities and strategic alliances in target markets
Collaborate with internal and cross-functional teams (marketing, communications, finance, legal, sales, etc.) to drive strategic growth in revenue and operations
Track, analyze, and optimize the performance of the app, product adoption, audience growth, being able to define localized strategy and establish a sustainable ecosystem that fits the local needs of clients, companies, and partners
Bring industry insights and plan growth and acquisition activities
What You'll Need For This Role :-
Minimum of 10+ years experience in the online ad sales
Bachelor’s degree. A Masters Degree will be a plus
In-depth knowledge of the digital and mobile advertising environment
Understanding the decision-making process of an advertiser, partnering with them, and bringing customized solutions to drive the best results to target companies
What Will Make Us Love You :-
You have the ability to manage multiple projects and work effectively with people and different departments in a fast-paced, dynamic environment
You possess strong leadership skills conducting important salesforce teams, finance area, and support areas
You have excellent sales and negotiation skills, exceptional presentation and communication skills
You are able to work on multiple projects and have excellent project management and time management skills
You are driven, optimistic and love to take new initiatives
What You'll Love About Us :-
We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
Work in a dynamic team in a fast-paced industry of an international company with multi-cultural teams around the world
Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: Adelaide, Australia
Workplace: hybrid
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
We are looking for an experienced, hands-on
Team Manager, Customer Support – APAC
to lead our regional Customer Support organization and contribute to our global support strategy.
You will drive customer experience, operational performance, people development and continuous improvement, while leading APAC’s contribution to our global follow-the-sun support model. This includes supporting the transition toward global queues, shared case ownership and seamless customer support across regions and time zones.
You will lead, coach and develop a diverse international team, building a high-performance culture focused on customer outcomes, accountability, collaboration and continuous development.
Lead and develop the APAC Customer Support team, creating a high-performing, engaged and customer-focused organization with a strong culture of accountability, collaboration and ownership.
Set clear expectations and actively manage individual and team performance against defined objectives and KPIs, supported by regular feedback, coaching, one-to-ones and development planning.
Identify and develop high-potential talent, strengthen succession planning and empower team members to make decisions, take ownership and continuously improve the customer experience.
Own the operational performance of APAC Customer Support, driving regional and global KPIs across responsiveness, resolution, service levels, quality, productivity and customer outcomes.
Use operational data and insights to identify performance gaps, address root causes, effectively align resources and capacity, and drive sustainable improvements.
Manage complex or high-impact customer escalations and identify recurring customer pain points, working cross-functionally to improve the broader customer experience.
Lead APAC as an integral part of the global follow-the-sun support model, helping transition from regional ticket queues to global queues, shared case ownership and effective handover practices across regions.
Partner closely with Support leaders in EMEA and the Americas to balance global workloads, capacity and skills, improve customer coverage and champion a global-first mindset.
Drive transformation and continuous improvement by simplifying, standardizing and automating support operations, while championing the adoption of new technologies, tools, self-service capabilities and AI-enabled ways of working.
Represent APAC within the Global Customer Support leadership team, partnering with Product, Engineering, Sales, Customer Success and regional Support leaders to establish consistent service standards, share best practices and provide clear insights on performance, customer trends, risks and opportunities.
Requirements
5+ years of leadership experience within Customer Support, Technical Support, Customer Experience or a related environment, ideally within SaaS or technology.
Demonstrated experience leading, coaching and developing high-performing customer-facing teams, with a strong focus on performance, accountability and continuous development.
Experience operating within, or transitioning toward, a follow-the-sun or global support model, including global queues, cross-regional case ownership, workload and capacity management.
Strong understanding of the APAC region, with experience working across different markets, cultures and time zones while building shared global accountability.
Proven ability to manage operational performance through KPIs, data, coaching and continuous improvement, translating operational insights into clear actions and business decisions.
Experience managing complex customer escalations and communicating effectively with senior internal and external stakeholders.
Strong understanding of modern Customer Support operations, including case management, self-service, automation and AI-enabled support, with the technical aptitude to quickly understand new products, systems and technologies.
Experience leading organizational or operational change, improving processes and challenging existing ways of working within a growing or transforming organization.
Excellent communication, collaboration and stakeholder management skills, with the confidence to make decisions, challenge the status quo and drive accountability.
Fluency in English is required, with Japanese, Korean, Thai or other APAC languages an advantage. A degree in Business, Information Technology, Computer Science, Economics or a related discipline is advantageous but not essential.
What we offer
Based in our Adelaide, Australia office.
Competitive salary and benefits package, including performance-based incentives.
Opportunity to play a key leadership role within a global Customer Support organization.
The opportunity to help shape and evolve our global follow-the-sun Support model.
International collaboration with Support, Product and other business teams.
Opportunities for international travel and collaboration with global teams.
Quarterly team events and company-wide celebrations.
An open and collaborative working culture.
Shared staff lunches and complimentary fruit, tea and coffee.
Opportunities to participate in company and customer events, including F1-related events.
Join a diverse APAC organization representing many nationalities and backgrounds.
Opportunities to actively contribute to our diversity and CARE initiatives.
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Location: New York, NY (HQ); Remote (US)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Role
Ramp's Advisory & Services channel is one of the most strategically important growth levers in the business. As an Advisory& Services Partner Development Representative (PDR), you'll be the engine behind acquiring, reactivating, and qualifying the consulting firms, System Integrators (SIs), and advisory practices that refer, implement, or integrate Ramp for their clients.
You'll be holding conversations with partnership heads, business development leads,Managing Directors, and practice leads at consulting firms, ERP implementation shops, and strategic advisory practices - building relationships that turn into signed referral agreements and a pipeline of activated partners that are Ramp champions.
This role is perfect for someone who:
- Is gritty and relentless - comfortable reaching out to firm leaders who are slow to respond and keeps going anyway
- Carries real executive presence and can credibly hold a conversation with a Partner or MD at a top-tier firm
- Has a strong client hand - naturally curious about how consulting and advisory firms serve their clients, and speaks their language
- Thrives when the playbook is still being written and takes ownership of building it
- Embraces AI to augment and automate processes to drive greater efficiencies for workflows
What You'll Do
- Source and qualify net new consulting, advisory, and technology partners that can drive referral pipeline and commercial value to Ramp, focused on firms with active CFO-level client relationships
- Build top-of-funnel pipeline for Channel Partner Managers by qualifying partner candidates against Ramp's tiering criteria and handing off warm, ready-to-activate relationships
- Reactivate dormant services partners across Ramp's existing book of ~400 consulting, technology, and advisory firms - identifying which relationships have gone cold and reigniting them through strategic, senior-level outreach
- Identify and engage system integrators (SIs) and ERP implementation specialists - specifically firms in the NetSuite, Sage Intacct, Dynamics, and Odoo ecosystems - to build Ramp's productized SI implementation program
- Craft outbound messaging and campaigns tailored to services partner archetypes - boutique firms, PE-focused advisory practices, tech consulting firms, and ERP implementation shops
- Maintain accurate partner and opportunity data in Salesforce; track pipeline health across both dormant reactivation and net new acquisition motions
- Leverage AI tools and lightweight automations to scale partner outreach, surface reactivation opportunities, and build repeatable workflows across a high-volume partner book
What You Need
- Grit and drive to run a high-volume, high-quality outbound motion against senior contacts who are hard to reach - and the persistence to keep going
- Executive presence: you can hold a credible conversation with a Partner or Managing Director at a consulting or advisory firm, and they take you seriously
- Deep understanding of how consulting firms go to market, how they serve CXO-level clients, and drive influence
- A client-oriented mindset - you lead with what's in it for the partner's business, not just Ramp's
- Strong written communication skills - outreach that is pithy, credible, and gets responses from senior people at busy firms
- Comfort managing a large, segmented partner book and staying disciplined across long reactivation and qualification cycles
- 1-3 years of experience in partnerships, channel sales, business development, or sales development or as a business analyst in a strategy consulting firm (e.g., McKinsey, Bain, BCG)
- Bachelor's degree from a four-year university
Nice to Haves
- Background at - or selling to - consulting firms, strategy practices, Systems Integrators (SIs) or advisory businesses
- Exposure to ERP ecosystems: NetSuite, Sage Intacct, Microsoft Dynamics, Odoo, or similar implementation partner communities
- Familiarity with how system integrators operate: how they price services, staff implementations, and build revenue relationships with technology vendors
- Experience working in a partner channel that was still being built - first rep in a motion or early team member in a new GTM track
- Background in B2B fintech, SaaS, or financial services
- Familiarity with Salesforce or similar CRM tools
- Hands-on experience using AI tools (specifically Claude Code), building basic automations (bots, workflows, etc.) to drive efficiency in a sales, partnerships, or business development context
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
ОфисseniorYerevan, Armenia
leadItaly
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seniorArgentina (Remote); Mexico (Remote); São Paulo, Brazil
San Jose, California, United States
ГибридRiga, Latvia
seniorNew York, Chicago, or Remote
San Francisco, CA | New York City, NY; Preference will be given to candidates based in NY, SEA, SF or the Bay Area given the current location of team
ГибридKuala Lumpur, Malaysia; This includes supporting the transition toward global queues, shared case ownership and seamless customer support across regions and time zones; Strong understanding of the APAC region, with experience working across different markets, cultures and time zones while building shared global accountability
seniorChicago, IL or Remote
ГибридMumbai, India; Noida, India; This includes supporting the transition toward global queues, shared case ownership and seamless customer support across regions and time zones; Strong understanding of the APAC region, with experience working across different markets, cultures and time zones while building shared global accountability
seniorChicago, IL or Remote
ГибридheadDelhi, India; Mumbai, India
ГибридAdelaide, Australia; This includes supporting the transition toward global queues, shared case ownership and seamless customer support across regions and time zones; Strong understanding of the APAC region, with experience working across different markets, cultures and time zones while building shared global accountability
ГибридNew York, NY (HQ); Remote (US); Relocation expense coverage to NYC or SF (if needed)