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Location: Paris Workplace: Remote ABOUT VOODOO Founded in 2013, Voodoo is a tech company that creates mobile games and apps with a mission to entertain the world. Gathering 800 employees, 7 billion downloads, and over 200 million active users, Voodoo is the #3 mobile publisher worldwide in terms of downloads after Google and Meta. Our portfolio includes chart-topping games like Mob Control and Block Jam, alongside popular apps such as BeReal and Wizz. TEAM Voodoo’s Growth team is responsible for turning our games into successful products, combining user acquisition, creative, monetization, and data. Within Growth, the Playable Ads team turns our games into short, interactive experiences designed to make players stop, play, and want more. Working closely with playable developers and creative teams, we design, produce, test, and iterate on playable ads across our 20+ game portfolio. ROLE Your goal will be to make someone stop-scrolling, understand a game, enjoy playing it, and want to discover more: all within a few seconds. You’ll coordinate creative production with internal and external teams, improve performance, and drive innovation. Managing your own portfolio of games, you will: - Deconstruct games into their most engaging moments: understand core loops, player motivations, difficulty curves and “aha” moments, then identify what can be turned into a compelling playable ad. - Design playable concepts from scratch: come up with interactive experiences that capture the essence of a game in seconds, balancing gameplay depth, accessibility, pacing and curiosity. - Think like both a game designer and a growth strategist: make creative decisions with a clear hypothesis around player behavior, then use performance data to understand what actually drives engagement. - Write sharp gameplay briefs: translate ideas into clear mechanics, flows, difficulty progressions and player journeys that developers and production partners can execute. - Work closely with developers and creative teams: guide production from the first concept to the final playable, making sure the gameplay feels intuitive, satisfying and true to the original game. - Iterate relentlessly: analyze performance, identify where players drop off or engage, and turn those learnings into the next, better version. PROFILE We’re open to different backgrounds. What matters most is your ability to understand what makes a game engaging, turn insights into strong creative concepts, and drive them through production. - You have a strong understanding of gameplay, player behavior, creative strategy, or growth, and know how to turn insights into actionable ideas. - You have strong analytical and problem-solving skills, with the ability to benchmark markets, identify trends, formulate hypotheses, and turn them into creative strategies. - You have excellent project management skills and can turn ideas into clear briefs, align internal and external stakeholders, and drive projects from concept to execution. - You have a sharp creative eye and can articulate why a concept, mechanic, or design choice works (or doesn’t). - You have a strong interest in mobile games and apps, and enjoy understanding what makes players engage within seconds. - You’re entrepreneurial, autonomous, and comfortable in a fast-paced environment, with a strong bias towards testing, learning, and iterating. - Hands-on experience with AI creative tools (Scenario, Seedance, Kling, Veo, Runway, etc.) is a plus. - Experience with playable ads, game production, or third-party creative partners is a plus. - You are fluent in English. BENEFITS - Competitive salary and other benefits according to the country you reside in. Full remote for candidates based abroad, with relocation to Paris subject to discussion. Hybrid for candidates based in France.

Задачи: — Обеспечивать ежедневную поддержку клиентов через телефон, email, чат и текст для покупателей и продавцов. — Обрабатывать, исследовать и решать клиентские вопросы от начала до завершения, при необходимости эскалируя в отделы Ops, Product, Finance или Go-to-Market. — Поддерживать процессы управления покупками, помогая клиентам понимать следующие шаги, координировать внутренние передачи и обеспечивать движение транзакций. — Создавать и поддерживать статьи в Центре помощи, контент базы знаний, макросы и документацию для клиентов без технического образования. — Улучшать рабочие процессы поддержки с помощью инструментов, ИИ и автоматизации для сокращения повторяющейся работы и ускорения ответов клиентам. — Отслеживать повторяющиеся вопросы, болевые точки и отзывы клиентов, делиться практическими инсайтами с внутренними командами. — Помогать определять стандарты, рабочие процессы и привычки документирования, формирующие клиентский успех в Garage IT. Требования: — Более 2 лет опыта в поддержке клиентов, успехе клиентов, клиентском опыте или другой клиент-ориентированной роли. — Опыт поддержки клиентов через несколько каналов: телефон, email, чат и текст. — Сильные устные и письменные коммуникативные навыки. — Умение быстро осваивать новые инструменты поддержки клиентов, внутренние системы и операционные процессы. — Хорошее суждение при обработке вопросов, правильной эскалации и коммуникации с клиентами. Желательно: — Опыт работы с современными платформами поддержки клиентов, такими как Intercom, Front, Pylon или аналогичными. — Опыт работы в стартапе или быстрорастущей технологической компании. — Опыт работы с маркетплейсами, логистикой, платежами, закупками, оборудованием или другими операционно сложными транзакциями. — Опыт создания или поддержки Центров помощи, баз знаний, макросов или образовательных ресурсов для клиентов. — Опыт улучшения рабочих процессов поддержки через автоматизацию, ИИ-инструменты, маршрутизацию, внедрение или миграцию. Условия: — Конкурентная зарплата и опционы на акции. — Медицинская, стоматологическая и офтальмологическая страховка (100% покрывается). — Неограниченный оплачиваемый отпуск каждый год (в дополнение к праздничным дням компании). — Ежедневный обед и ужин. — Ежемесячный велнес-стипенд $100. — 401(k) с участием работодателя. — Налоговые льготы на транспорт. — Два раза в год командные выезды. — Помощь с релокацией (США).

Location: Paris Workplace: Hybrid ABOUT VOODOO Founded in 2013, Voodoo is a tech company that creates mobile games and apps with a mission to entertain the world. Gathering 800 employees, 7 billion downloads, and over 200 million active users, Voodoo is the #3 mobile publisher worldwide in terms of downloads after Google and Meta. Our portfolio includes chart-topping games like Mob Control and Block Jam, alongside popular apps such as BeReal and Wizz.   TEAM Our Growth team maximizes the potential of every Voodoo product through a mix of user acquisition, ad monetization, video and playable ads, and influencer marketing. We combine operational excellence with creative thinking to constantly adapt, innovate, and stay ahead of the market.   ROLE We are looking for a Creative Strategist to shape the ad strategy behind our portfolio of games and apps. You’ll spot market trends, uncover what drives performance, and turn insights into actionable creative briefs. Working closely with UA, Marketing Artists, Developers, Product teams, and Growth leaders, you’ll drive creative decisions that turn bold ideas into high-performing ads and help our products become global hits. RESPONSIBILITIES Your goal is to make our games outperform the market and generate high-performing campaigns. You’ll combine market intelligence, campaign data, and creative thinking to turn insights into ads that capture attention and drive growth. You’ll own a portfolio of games and play a hands-on role in getting winning creatives out the door. Managing your own portfolio of games, you will: - Define the creative strategy for your games: understand each game’s core mechanics, audience, growth priorities, and competitive landscape to identify the strongest creative opportunities. - Work end to end with Growth and UA teams: analyze campaign data, track what’s working, and use it to continuously sharpen your creative direction. - Benchmark and deconstruct top-performing ads: uncover winning hooks, gameplay mechanics, and storytelling patterns, and turn them into actionable insights and sharp briefs. Use tools like MarketIQ, Apptica, and SensorTower to track competitors and spot emerging trends. - Generate and share learnings: document what you learn from your work and share it with Product and other teams to scale winning approaches across the portfolio. - Lead producers, internal and external: brief, guide, and energize Marketing Artists, Developers, and external partners to deliver high-quality creatives on time. - Build AI-powered systems: design and implement AI-driven workflows to accelerate ideation, production, and analysis, and raise the team’s creative output. - Produce hands-on: don’t just brief, create. Produce creatives yourself when speed or quality calls for it. PROFILE We welcome diverse backgrounds: gaming and mobile marketers, top-tier strategy consultants, creative agency talent, or entrepreneurs looking for impact. - Experience in creative strategy, growth marketing, strategy consulting, agency work, entrepreneurship, or a similar role. - Strong interest in mobile games and player behavior; prior experience in performance advertising is a plus. - Ability to combine market intelligence, benchmarking, and performance data to shape creative strategies and actionable briefs. - Strong analytical and ideation skills, with a knack for turning insights into compelling concepts. - Comfort with analytics tools, and hands-on experience (or strong appetite) with AI creative tools (Scenario, Seedance, Kling, Veo, Runway, etc.). - Excellent communication skills (both english and french proficiency) and ability to collaborate across UA, Creative, and Product teams. - Proactive and curious, eager to challenge existing approaches, experiment, and iterate. - You thrive in an environment that values candor, freedom, and responsibility. BENEFITS (FRANCE) - Competitive salary based on experience - Swile Lunch voucher - Gymlib (100% covered by Voodoo) - Premium healthcare coverage with SideCare, 100% covered for you and your family - Wellness activities in our Paris office   Full remote for candidates based abroad (benefits according to the country you reside in), with relocation to Paris subject to discussion. Hybrid for candidates based in France.

Location: Colombia; Mexico; Brazil; Argentina; Costa Rica; Honduras About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Job Summary We are seeking a data-driven Performance Marketer to fuel our next stage of growth. In this role, you will be the architect behind our paid acquisition strategy, responsible for managing significant budgets and optimizing campaigns across multiple digital channels. You will go beyond just managing spend—you will analyze the entire funnel to turn data into actionable insights that drive scalable revenue. If you thrive in a fast-paced environment where results are measurable and innovation is expected, this is the place to make a massive impact. Key Responsibilities Design, execute, and manage end-to-end performance marketing campaigns across platforms including Meta, Google, and LinkedIn. Monitor daily campaign performance to optimize bids, budgets, and creative assets for maximum ROI. Conduct continuous A/B testing on ad copy, landing pages, and audience targeting to improve conversion rates. Collaborate with the creative team to develop high-performing visual assets based on quantitative feedback. Analyze full-funnel data to identify bottlenecks and opportunities for growth beyond the initial click. Report on key performance indicators (KPIs) such as CAC, LTV, and ROAS to leadership on a weekly and monthly basis. Requirements 3-5 years of hands-on experience in performance marketing or growth marketing. Proven track record of managing high-volume spend while meeting or exceeding efficiency targets. Mastery of professional advertising tools (Facebook Ads Manager, Google Ads, etc.) and analytics platforms. Strong analytical mindset with the ability to interpret complex data sets and communicate findings clearly. Deep understanding of attribution modeling and the technical aspects of tracking (pixels, API conversions, etc.). Excellent copywriting skills tailored for high-conversion advertising. Nice-to-Haves Experience in a high-growth startup environment. Knowledge of SEO/SEM best practices. Proficiency with automation tools or SQL for data extraction. Experience with video-first platforms like TikTok or YouTube. Benefits 💻 Fully Remote: Work from anywhere with international teams 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

Location: South Africa; Pakistan; Philippines; India About Huzzle At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Job Summary We are seeking a results-driven Performance Marketer to join a growing international team. This is an exciting remote opportunity for a data-oriented marketing professional who thrives on optimizing campaigns, driving customer acquisition, and delivering measurable business outcomes. The ideal candidate has hands-on experience managing paid advertising campaigns across multiple digital channels, analyzing performance metrics, and implementing strategies that maximize return on investment. This role is ideal for professionals looking for a remote performance marketing job with opportunities for growth and long-term career development. Key Responsibilities Plan, launch, and optimize paid advertising campaigns across platforms such as Google Ads, Meta Ads, LinkedIn Ads, and other digital channels. Monitor campaign performance and analyze key metrics including ROAS, CPA, CAC, CTR, and conversion rates. Conduct audience research, keyword analysis, and competitor benchmarking to identify growth opportunities. Develop and execute A/B tests for ad creatives, landing pages, and campaign strategies. Collaborate with content, design, and sales teams to improve campaign performance and lead quality. Manage advertising budgets efficiently to maximize return on investment. Prepare regular performance reports and provide actionable insights to stakeholders. Track customer acquisition funnels and identify opportunities for optimization. Stay updated on digital marketing trends, platform updates, and emerging advertising technologies. Support lead generation, demand generation, and revenue growth initiatives. Requirements 2+ years of experience in performance marketing, digital advertising, or paid media management. Proven experience managing campaigns on Google Ads, Meta Ads, LinkedIn Ads, or similar platforms. Strong analytical skills with the ability to interpret marketing data and make data-driven decisions. Experience with analytics tools such as Google Analytics, Looker Studio, or similar reporting platforms. Understanding of conversion tracking, attribution models, and marketing funnels. Excellent communication and collaboration skills. Ability to manage multiple campaigns and priorities simultaneously. Experience in SaaS, eCommerce, B2B, or digital agency environments is an advantage. Proficiency with marketing automation and CRM tools is a plus. Benefits 💻 Fully Remote: Work from anywhere with international teams 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services 🤝 Peer Community: Connect with high-performing sales professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement

Location: Colombia; Mexico; Argentina; Brazil; Chile; Costa Rica About Huzzle At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team. Role Type: Full-time Engagement: Independent Contractor Job Summary We are looking for a strategic and numbers-driven Head of Paid Media. In this pivotal role, you will be responsible for the vision, execution, and optimization of all paid channels to drive sustainable growth. As a senior leader, you will bridge the gap between creative strategy and technical performance, ensuring every dollar spent translates into measurable impact. This is a high-visibility opportunity for a performance marketing expert to own a significant budget and shape the future of this company’s customer acquisition engine. Key Responsibilities Develop and execute a comprehensive paid media strategy across Search, Social, Display, and emerging channels. Own the global paid media budget, ensuring optimal allocation to meet CAC, ROAS, and LTV targets. Lead and mentor a high-performing team of media buyers and external agency partners. Architect a rigorous A/B testing framework for creative, landing pages, and audience targeting. Collaborate with the Data and Engineering teams to ensure accurate tracking, attribution, and reporting. Partner with the Creative team to brief and iterate on high-converting assets based on performance data. Stay ahead of industry trends, platform updates, and privacy changes (e.g., iOS 14+, cookie deprecation) to maintain competitive advantage. Requirements 5+ years of experience in performance marketing, with at least 3 years in a leadership role. Proven track record of managing multi-million dollar annual budgets with a focus on scaling profitably. Deep technical expertise in Meta Ads Manager, Google Ads, and programmatic platforms. Advanced analytical skills with the ability to translate complex data into actionable insights. Experience managing cross-functional projects and leading both internal teams and external vendors. Strong understanding of attribution modeling and the modern marketing tech stack. Exceptional communication skills and the ability to present performance metrics to executive leadership. Experience in a high-growth SaaS or D2C environment. Familiarity with SQL or data visualization tools (e.g., Tableau, Looker). Previous experience managing high-growth international expansion campaigns. Direct experience with influencer whitelisting and creator-led paid social strategies. Benefits 💻 Fully Remote: Work from anywhere with international teams 🤝 Peer Community: Connect with high-performing professionals in our network 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Location: San Francisco; New York City Perplexity is seeking a Senior Editor to lead the quality and velocity of everything we publish. Our content spans a range of audiences, channels, and objectives. You will set the editorial bar for excellence and make every writer around you measurably better. If you treat a clunky sentence and a sprawling launch narrative as the same kind of craft, take pride in language without being precious about deadlines, and want to build a world-class editorial function from the ground up, this role is for you. Responsibilities - Own editorial quality end to end. - Reject mediocrity. - Demand clarity. Ensure accuracy. - Be Perplexity. Evolve and enforce our voice. Everything we ship should sound like we shipped it. - Be accountable. Hold objective authority in a sea of subjective opinions. - Plan and manage the editorial calendar. Run prioritization and production for a fast-moving pipeline in a high-growth environment. - Edit at every level. Player-coach plus team owner and stadium sponsor. Move fluidly from high-level editorial vision to developmental editing to line-level copy editing. Deliver feedback that makes the writing and the writer better. - Mentor, elevate, and attract excellent writers. Earn the respect of strong writers by making them stronger. - Make sense of things. Make sense to people. - Build the editorial system. Evolve and own the style guides and workflows. - Work productively across the company. Everyone wants content, and you’re the content. Qualifications - 7+ years in editing, writing, or editorial leadership, with a body of published or edited work that demonstrates exceptional command of language. - High flexibility of tone and mind. You must be able to demonstrate an ability to adapt styles and voices for different channels or audiences. - High competence throughout the editorial stack: developmental editing, copy editing, content planning, and managing production. - A demonstrated track record of mentoring writers and improving the quality of a team's output, not just your own. - Exceptional ability to learn. - Refined judgment on all matters of structure, argument, and voice - A proven eye for narrative in messy, ambiguous, or highly technical material. - Deep familiarity with the rules of grammar, style, and storytelling. - Enough experience in the bullet above that you have a clear perspective on which rules you intend to break and when. - Comfort using AI tools and the ability to articulate exactly where and how you incorporate them into your workflows. - A passion for the truth well-told.

Location: San Francisco; New York City Perplexity is seeking a Senior Editor to lead the quality and velocity of everything we publish. Our content spans a range of audiences, channels, and objectives. You will set the editorial bar for excellence and make every writer around you measurably better. If you treat a clunky sentence and a sprawling launch narrative as the same kind of craft, take pride in language without being precious about deadlines, and want to build a world-class editorial function from the ground up, this role is for you. Responsibilities - Own editorial quality end to end. - Reject mediocrity. - Demand clarity. Ensure accuracy. - Be Perplexity. Evolve and enforce our voice. Everything we ship should sound like we shipped it. - Be accountable. Hold objective authority in a sea of subjective opinions. - Plan and manage the editorial calendar. Run prioritization and production for a fast-moving pipeline in a high-growth environment. - Edit at every level. Player-coach plus team owner and stadium sponsor. Move fluidly from high-level editorial vision to developmental editing to line-level copy editing. Deliver feedback that makes the writing and the writer better. - Mentor, elevate, and attract excellent writers. Earn the respect of strong writers by making them stronger. - Make sense of things. Make sense to people. - Build the editorial system. Evolve and own the style guides and workflows. - Work productively across the company. Everyone wants content, and you’re the content. Qualifications - 7+ years in editing, writing, or editorial leadership, with a body of published or edited work that demonstrates exceptional command of language. - High flexibility of tone and mind. You must be able to demonstrate an ability to adapt styles and voices for different channels or audiences. - High competence throughout the editorial stack: developmental editing, copy editing, content planning, and managing production. - A demonstrated track record of mentoring writers and improving the quality of a team's output, not just your own. - Exceptional ability to learn. - Refined judgment on all matters of structure, argument, and voice - A proven eye for narrative in messy, ambiguous, or highly technical material. - Deep familiarity with the rules of grammar, style, and storytelling. - Enough experience in the bullet above that you have a clear perspective on which rules you intend to break and when. - Comfort using AI tools and the ability to articulate exactly where and how you incorporate them into your workflows. - A passion for the truth well-told.

Location: Japan Workplace: remote About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com  MAIN PURPOSE OF JOB In this exciting position, the  Lead Multimedia Content Reviewer  will be writing and reviewing linguistic content in Japanese which they have a native level proficiency to ensure the highest quality of accuracy for customers using the world's foremost multimedia platforms. With time the Lead Multimedia Content Reviewer will become the cultural ambassador for their language market and will be expected to produce fully localized content and flag potential cultural issues with content types, wording and articulate suggestions to make all content appropriate and relevant for the target markets.    The ideal candidate possesses a background in journalism or similar, has proven creative writing skills, and a keen attention to detail. In addition to that, we’re seeking candidates that are passionate about music, film and tech and have a knack for iOS and Mac OS devices. Knowledge of Smartling is a plus.      MAIN DUTIES The following is a non-exhaustive list of responsibilities and areas of ownership for this role:   Linguistic tasks  Editing and proofreading content to ensure accuracy, ensuring it meets the provided standards REQUIREMENTS Education Level University degree or equivalent combination of education and experience Experience 4+ years of experience in translation/localization, or in reviewing, copywriting, creative writing or equivalent experience Native Level fluency in Japanese and fluent in English Thorough understanding of the localization process. Good user experience of standard software, such as Windows and Office applications. Ability to work with tight deadlines. Ability to give clear, concise and constructive feedback. Ability to effectively present information and respond to questions from groups of managers, clients, customers, linguists Ability and willingness to train/teach others and pass on knowledge. Ability, willingness and experience in communicating positively with customers at various levels Ability to work within a virtual team

Location: Japan Workplace: Remote Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We are looking for a Customer Success Producer to help game studios maximize revenue through monetization, LiveOps, and direct-to-consumer (DTC) strategies. You will work closely with game teams to analyze performance, identify growth opportunities, and drive initiatives across offers, pricing, experimentation, and player engagement. This role combines analytics, strategy, and execution with a direct impact on customer growth and business results. KEY RESPONSIBILITIES Monetization and Growth Strategy - Analyze game performance, monetization, and retention metrics to identify growth opportunities - Develop recommendations for LiveOps, offers, pricing, promotions, and DTC monetization strategies - Design and evaluate experiments to improve revenue, engagement, and conversion - Assess in-game and web store experiences and propose optimization initiatives Customer Success and Revenue Expansion - Partner with game teams to drive measurable business outcomes and revenue growth - Develop and execute DTC adoption and revenue transition plans - Provide strategic guidance on monetization, LiveOps, CRM, and customer engagement initiatives - Identify expansion opportunities and help customers maximize the value of Aghanim's platform Cross-functional Collaboration - Work closely with Product, Data, Engineering, and Implementation teams to execute customer initiatives - Act as the voice of the customer, ensuring feedback and business needs are reflected in product and operational decisions - Contribute to scalable customer success processes, onboarding frameworks, and best practices REQUIRED QUALIFICATIONS - 5+ years of experience in mobile gaming, F2P, LiveOps, monetization, product analytics, or related roles - Strong understanding of game monetization, retention, LiveOps, and player lifecycle management - Experience using data to drive business decisions and improve commercial performance - Advanced proficiency in SQL and Google Sheets - Strong analytical and statistical reasoning skills - Proven experience using LLMs or GenAI tools in professional workflows - Excellent communication skills and ability to influence stakeholders through data and insights - Based in Japan and fluent in Japanese PREFERRED QUALIFICATIONS - Experience with DTC commerce, CRM, or customer lifecycle tools - Experience with Python for data analysis and automation WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

Location: China Workplace: Remote Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We are looking for a Customer Success Producer to help game studios maximize revenue through monetization, LiveOps, and direct-to-consumer (DTC) strategies. You will work closely with game teams to analyze performance, identify growth opportunities, and drive initiatives across offers, pricing, experimentation, and player engagement. This role combines analytics, strategy, and execution with a direct impact on customer growth and business results. KEY RESPONSIBILITIES Monetization and Growth Strategy - Analyze game performance, monetization, and retention metrics to identify growth opportunities - Develop recommendations for LiveOps, offers, pricing, promotions, and DTC monetization strategies - Design and evaluate experiments to improve revenue, engagement, and conversion - Assess in-game and web store experiences and propose optimization initiatives Customer Success and Revenue Expansion - Partner with game teams to drive measurable business outcomes and revenue growth - Develop and execute DTC adoption and revenue transition plans - Provide strategic guidance on monetization, LiveOps, CRM, and customer engagement initiatives - Identify expansion opportunities and help customers maximize the value of Aghanim's platform Cross-functional Collaboration - Work closely with Product, Data, Engineering, and Implementation teams to execute customer initiatives - Act as the voice of the customer, ensuring feedback and business needs are reflected in product and operational decisions - Contribute to scalable customer success processes, onboarding frameworks, and best practices REQUIRED QUALIFICATIONS - 5+ years of experience in mobile gaming, F2P, LiveOps, monetization, product analytics, or related roles - Strong understanding of game monetization, retention, LiveOps, and player lifecycle management - Experience using data to drive business decisions and improve commercial performance - Advanced proficiency in SQL and Google Sheets - Strong analytical and statistical reasoning skills - Proven experience using LLMs or GenAI tools in professional workflows - Excellent communication skills and ability to influence stakeholders through data and insights - Based in China and fluent in Chinese PREFERRED QUALIFICATIONS - Experience with DTC commerce, CRM, or customer lifecycle tools - Experience with Python for data analysis and automation WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

Location: South Korea Workplace: Remote Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We are looking for a Customer Success Producer to help game studios maximize revenue through monetization, LiveOps, and direct-to-consumer (DTC) strategies. You will work closely with game teams to analyze performance, identify growth opportunities, and drive initiatives across offers, pricing, experimentation, and player engagement. This role combines analytics, strategy, and execution with a direct impact on customer growth and business results. KEY RESPONSIBILITIES Monetization and Growth Strategy - Analyze game performance, monetization, and retention metrics to identify growth opportunities - Develop recommendations for LiveOps, offers, pricing, promotions, and DTC monetization strategies - Design and evaluate experiments to improve revenue, engagement, and conversion - Assess in-game and web store experiences and propose optimization initiatives Customer Success and Revenue Expansion - Partner with game teams to drive measurable business outcomes and revenue growth - Develop and execute DTC adoption and revenue transition plans - Provide strategic guidance on monetization, LiveOps, CRM, and customer engagement initiatives - Identify expansion opportunities and help customers maximize the value of Aghanim's platform Cross-functional Collaboration - Work closely with Product, Data, Engineering, and Implementation teams to execute customer initiatives - Act as the voice of the customer, ensuring feedback and business needs are reflected in product and operational decisions - Contribute to scalable customer success processes, onboarding frameworks, and best practices REQUIRED QUALIFICATIONS - 5+ years of experience in mobile gaming, F2P, LiveOps, monetization, product analytics, or related roles - Strong understanding of game monetization, retention, LiveOps, and player lifecycle management - Experience using data to drive business decisions and improve commercial performance - Advanced proficiency in SQL and Google Sheets - Strong analytical and statistical reasoning skills - Proven experience using LLMs or GenAI tools in professional workflows - Excellent communication skills and ability to influence stakeholders through data and insights - Based in South Korea and fluent in Korean PREFERRED QUALIFICATIONS - Experience with DTC commerce, CRM, or customer lifecycle tools - Experience with Python for data analysis and automation WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

Location: Abu Dhabi, UAE About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. About the Role Bybit is looking for a Head of Social Media who is equal parts creative visionary and operational leader. This is not a "post and pray" role — you will own the global social strategy for one of the world's top crypto exchanges, lead a distributed team across regions, and be the connective tissue between brand, product, community, and culture. You will inherit a team that is growing fast, working with external agencies, and navigating the complexity of a global rebrand (Brand 6.0). You'll need to bring structure without killing creativity, and bring creativity without losing accountability. What You'll Own Strategy & Narrative Define and execute Bybit's global social media strategy across X (Twitter), Instagram, TikTok, LinkedIn, YouTube, and emerging platforms Translate complex crypto and fintech concepts into compelling, platform-native content that resonates with traders, retail users, and the broader Web3 community Build and maintain Bybit's social voice — bold, credible, and culturally relevant — in alignment with Brand 6.0 guidelines Develop channel/product-specific strategies that balance global consistency with regional relevance Team Leadership & Operations Lead, mentor, and grow a global social media team (currently ~4–6 members) plus manage relationships with production and influencer agencies and other departments Establish clear workflows, content brief processes, and approval protocols to eliminate last-minute requests and ensure quality at scale Build and own the content calendar, ensuring alignment with campaigns, product launches, market moments, and executive communications Implement SOPs for content creation, agency briefing, influencer collaboration, and crisis response Campaign & Content Execution Partner with the Creative team on campaign assets, ensuring briefs are detailed, timely, and actionable Oversee influencer strategy — from shortlisting and legal clearance to performance tracking Manage the production agency relationship for high-quality video content the internal team cannot produce at speed Data, OKRs & Reporting Own social media OKRs: follower growth, organic engagement, share of voice, sentiment, and new user acquisition via social Use Sprinklr and native platform analytics to run weekly performance reviews and quarterly post-mortems Present social performance to leadership in biweekly reviews; flag risks and opportunities proactively Leverage AI tools for trend harvesting, content optimization, and competitive analysis Cross-Functional Collaboration Work closely with BU marketing teams (WBU, GBU, PBU) to support product-specific social moments without duplicating effort Align with the Strategy Office on global go-to-market strategy and upper-funnel performance Coordinate with Legal and Compliance on influencer clearances, regulatory messaging, and market-specific restrictions What We're Looking For Must-Have 4–8 years of social media experience, with at least 3 years in a leadership role managing a team Marketing background — you think in campaigns, narratives, and audience journeys, not just posts Proven track record of growing social accounts at scale for a global brand (1M+ followers preferred) Strong project management skills — you can run multiple workstreams, manage agencies, and hit deadlines without chaos Experience with Sprinklr or equivalent enterprise social media management platforms AI-native mindset — you actively use AI tools in your workflow for content, research, and analysis Exceptional written and spoken English; additional languages (Arabic, Mandarin, Spanish, Portuguese) are a strong plus Nice-to-Have Experience managing influencer programs end-to-end, including legal and compliance workflows Background working with executive communications — writing for or managing the social presence of C-suite spokespeople Experience with rebranding or brand evolution at a global company Familiarity with OAP/project management systems and cross-functional campaign coordination Deep knowledge of crypto, Web3, or fintech — you can write about DeFi, trading products, and market events without needing a translator (optional) What Makes This Role Unique You'll be shaping the social voice of a top-3 global crypto exchange during a pivotal rebranding moment Direct access to and collaboration with the executive leadership A team that is genuinely invested in getting better — we're building SOPs, improving briefs, and upgrading our tooling (new OAP system launching mid-August) Real budget, real agencies, real campaigns — this is not a one-person show A culture that values ownership, speed, and creative courage What We Don't Want Someone who needs to be told what to post Someone who can't write a content brief or manage an agency Someone who treats social as a support function rather than a growth engine Someone who can't handle ambiguity or a fast-moving environment Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.

Location: Spain; United Kingdom Workplace: remote Help Us Build The Future of Travel At Airalo, we're making it easier for people to stay connected wherever they travel. As the world's first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world. Today, we're a team of 400+ people across 60+ countries, building a product used by travelers every day. We've grown quickly, but we've worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy. We're fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone. Your Next Destination Location: Remote, anywhere in Spain or the UK. Contract: Spain: Full-time, permanent contrato indefinido via Deel (our employer of record in Spain) UK: Full-time, permanent Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74  Languages: English is our main working language day to day, so you'll need to be comfortable communicating in it both in meetings and async. Curious what it's actually like to work at Airalo? We've put together a guide for each of the hubs we hire from most, covering our benefits, remote culture, employment setup, and what our team values most: Life at Airalo · España: https://airalo-public.notion.site/life-at-airalo-espana Life at Airalo · United Kingdom: https://airalo-public.notion.site/life-at-airalo-united-kingdom Millions of travelers use the Airalo app to buy and manage their eSIMs. We are looking for a hands-on User Retention Specialist to help turn first-time buyers into loyal repeat customers. You will join a small user retention team and own three or four stages of the app customer lifecycle, such as first-to-second purchase, win-back and loyalty. You will plan, build, QA, launch and measure push, in-app and email journeys, and work closely with Product to improve the app experience. Responsibilities include but are not limited to: Own part of the app lifecycle: Take ownership of three or four stages, such as install to sign-up, first-to-second purchase, loyalty and win-back. Set the strategy, plan the experiments and run them. Build and launch campaigns: Create push, in-app and email journeys in our CRM tool (CleverTap today, with Braze or MoEngage experience welcome). Handle segmentation, personalisation, behavioural triggers, QA and launch. Run promotions: Support discounts and coupon codes, and help keep the offers accurate and well targeted. Test and measure: Run A/B tests against control groups. Track retention, repeat purchase rate and customer lifetime value, and report what worked and what to do next. Work with Product and regional teams: Partner with Product to improve the app experience, and pick up requests from regional teams for local moments such as holidays and travel peaks. Must Haves 4+ years of hands-on retention or CRM experience on a B2C mobile app: You have run push, in-app and email journeys for app users, covering the lifecycle from sign-up to repeat purchase. Hands-on with a CRM or retention platform: CleverTap, Braze, MoEngage or similar. You build, segment, QA and launch campaigns yourself. Measured impact: You can describe a campaign you ran and its measured result, for example uplift against a control group, and what you learned from it. Retention use cases: Experience with churn prevention, win-back and loyalty. Good to have: Experience in tech, travel or telecommunications CleverTap experience Templating (such as Liquid) or SQL If you are interested in this position, please apply to the ad. Why People Join Us 🇪🇸 Why people join us in Spain We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first. Our team is united by a shared belief that great work happens when people are trusted to own what they do. As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact. For many of our teammates in Spain, it's the combination of stability, flexibility, and genuine work-life balance that makes Airalo feel like home. 🇬🇧 Why people join us in the UK We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product first discovered us as customers. Our team spans 60+ countries, but what people often notice quickly is how work actually feels here. There's trust to own what you do, space to focus without constant layers of process, and a clear sense of what you're responsible for from day one. As Airalo continues to grow, people tend to stay for a mix of things: the chance to work on a product used globally, the autonomy to shape how they work, and the opportunity to keep taking on new challenges without getting stuck in one lane. Before You Hit Apply By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy    We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process. At Airalo, we believe in roaming-free recruitment. Just as we provide clear connectivity for travelers, we provide clear salary ranges for our candidates. 🌍 Given this role is remote and available to candidates across some countries in Europe, this range represents the full salary range for this role across our available locations in the EU. To ensure equity based on where you reside we use a tiered location model: 📍 UK £58,800 - £84,500 📍 Spain: €42,800 - €61,500 Your Home Destination: 🛫 Specific salary ranges used in offers are determined by where you reside. We’re committed to discussing these ranges openly during your first call with our Talent to ensure we’re aligned for takeoff! 🎒✨

Location: Singapore, Singapore Workplace: Hybrid ABOUT PAVE BANK: Pave Bank is the world’s first programmable business bank. Built by the founders behind Monzo and BigPay, we are redefining global business banking by integrating programmable financial infrastructure with world-class client experiences. ABOUT CLIENT SUCCESS: The Client Success team ensures our clients successfully adopt, operate, and scale using Pave’s banking platform. We sit at the intersection of clients, operations, engineering, and compliance, ensuring that our services are delivered reliably while continuously improving operational efficiency and client experience. Our goal is to ensure clients derive maximum value from Pave’s platform while maintaining the highest operational and regulatory standards. ROLE OVERVIEW As a Client Success Lead, you will be responsible for managing the operational lifecycle of client relationships—from onboarding through ongoing support and operational optimization. You will ensure clients successfully implement and operate Pave’s banking products while driving operational excellence across client workflows. The role requires strong cross-functional collaboration with Product, Engineering, Compliance, and Risk teams to ensure client needs are addressed while maintaining regulatory integrity. This role combines client relationship ownership, operational problem-solving, and data-driven decision-making. KEY RESPONSIBILITIES OF CLIENT SUCCESS LEAD: - Client Management: Proactively identify opportunities to improve client adoption and operational efficiency. - Account Management: Build strong, trusted relationships with client stakeholders to ensure a high-quality service experience. - Revenue & Retention: Support initiatives that drive Net Revenue Retention (NRR) through strong client engagement and product adoption. - Identify expansion opportunities, including cross-sell and upsell of additional Pave services. - Operational Excellence: Identify operational bottlenecks and implement scalable solutions to improve service delivery. Contribute to building internal operational documentation and knowledge bases. - Cross-Functional Collaboration: Act as the "voice of the customer" internally, working directly with Engineering, Operations, and Compliance teams to prioritize client-critical initiatives and influence the product roadmap. - Risk & Compliance Integration: Work closely with Risk and Compliance teams to ensure all client activities and expansions align with regulatory standards in a complex banking environment. - Data Analysis: Monitor client usage patterns and health scores to make proactive operational and resourcing decisions. - Client Success Excellence: Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions. Contribute to internal knowledge-sharing and help build the playbooks for onboarding, adoption, and revenue generation. WHAT WE’RE LOOKING FOR - Experience: 6+ years of progressive experience in Client Success, Account Management, Client Success, managing enterprise or fintech clients in complex operational environments. - Sector Background: Proven track record in a complex Banking/ Digital Banking, FinTech, SaaS, or Software. - Operational & Compliance Knowledge: Hands-on experience working within Risk and Compliance frameworks to manage client portfolios safely. - Data & Analytics: Highly analytical and comfortable using data—such as financial projections and health scores—to drive operational results. - Global Mindset: Ability to manage international portfolios and work effectively across diverse, global teams. - Communication: Exceptional communication and negotiation skills, with the ability to influence internal stakeholders and external client leaders. - Adaptability: Comfort working in a fast-paced, high-growth environment where agility is key. - Languages: Fluent in English; Mandarin or any additional languages are considered a bonus. WHAT WE OFFER: - The opportunity to shape the future of programmable banking and define new standards for global business finance. - A mission-driven, diverse, and international team with deep domain expertise and a passion for innovation. - Competitive compensation and benefits package. - Equity in the company—so you're aligned with our growth and success.

Location: Kuala Lumpur, Malaysia Workplace: Hybrid ABOUT PAVE BANK: Pave Bank is the world’s first programmable business bank. Built by the founders behind Monzo and BigPay, we are redefining global business banking by integrating programmable financial infrastructure with world-class client experiences. ABOUT CLIENT SUCCESS: The Client Success team ensures our clients successfully adopt, operate, and scale using Pave’s banking platform. We sit at the intersection of clients, operations, engineering, and compliance, ensuring that our services are delivered reliably while continuously improving operational efficiency and client experience. Our goal is to ensure clients derive maximum value from Pave’s platform while maintaining the highest operational and regulatory standards. ROLE OVERVIEW As a Client Success Lead, you will be responsible for managing the operational lifecycle of client relationships—from onboarding through ongoing support and operational optimization. You will ensure clients successfully implement and operate Pave’s banking products while driving operational excellence across client workflows. The role requires strong cross-functional collaboration with Product, Engineering, Compliance, and Risk teams to ensure client needs are addressed while maintaining regulatory integrity. This role combines client relationship ownership, operational problem-solving, and data-driven decision-making. KEY RESPONSIBILITIES OF CLIENT SUCCESS LEAD: - Client Management: Proactively identify opportunities to improve client adoption and operational efficiency. - Account Management: Build strong, trusted relationships with client stakeholders to ensure a high-quality service experience. - Revenue & Retention: Support initiatives that drive Net Revenue Retention (NRR) through strong client engagement and product adoption. - Identify expansion opportunities, including cross-sell and upsell of additional Pave services. - Operational Excellence: Identify operational bottlenecks and implement scalable solutions to improve service delivery. Contribute to building internal operational documentation and knowledge bases. - Cross-Functional Collaboration: Act as the "voice of the customer" internally, working directly with Engineering, Operations, and Compliance teams to prioritize client-critical initiatives and influence the product roadmap. - Risk & Compliance Integration: Work closely with Risk and Compliance teams to ensure all client activities and expansions align with regulatory standards in a complex banking environment. - Data Analysis: Monitor client usage patterns and health scores to make proactive operational and resourcing decisions. - Client Success Excellence: Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions. Contribute to internal knowledge-sharing and help build the playbooks for onboarding, adoption, and revenue generation. WHAT WE’RE LOOKING FOR - Experience: 6+ years of progressive experience in Client Success, Account Management, Client Success, managing enterprise or fintech clients in complex operational environments. - Sector Background: Proven track record in a complex Banking/ Digital Banking, FinTech, SaaS, or Software. - Operational & Compliance Knowledge: Hands-on experience working within Risk and Compliance frameworks to manage client portfolios safely. - Data & Analytics: Highly analytical and comfortable using data—such as financial projections and health scores—to drive operational results. - Global Mindset: Ability to manage international portfolios and work effectively across diverse, global teams. - Communication: Exceptional communication and negotiation skills, with the ability to influence internal stakeholders and external client leaders. - Adaptability: Comfort working in a fast-paced, high-growth environment where agility is key. - Languages: Fluent in English; Mandarin or any additional languages are considered a bonus. WHAT WE OFFER: - The opportunity to shape the future of programmable banking and define new standards for global business finance. - A mission-driven, diverse, and international team with deep domain expertise and a passion for innovation. - Competitive compensation and benefits package. - Equity in the company—so you're aligned with our growth and success.

Location: Tbilisi, Georgia Workplace: Hybrid ABOUT PAVE BANK: Pave Bank is the world’s first programmable business bank. Built by the founders behind Monzo and BigPay, we are redefining global business banking by integrating programmable financial infrastructure with world-class client experiences. ABOUT CLIENT SUCCESS: At Client Success, our mission is to ensure our clients extract the maximum value from our banking products and services— driving product adoption, retention, expansion, and overall Pave experience. You will be a critical voice for the client internally and a trusted advisor externally, contributing directly to the company’s growth and product evolution. As a Client Success Associate, you will be on the front lines of our operational engine, ensuring our global clients extract maximum value from our banking products. This is a high-impact role focused on the day-to-day execution of client retention, product adoption, and operational excellence. You will act as a bridge between our clients and our internal teams, ensuring that our programmable banking solutions are implemented seamlessly and securely. KEY RESPONSIBILITIES OF CLIENT SUCCESS ASSOCIATE: - Operational Management: Design, implement, and optimize Client Success workflows to drive efficiency and data-driven decisions. - Revenue & Retention: Execute strategies to maximize Net Revenue Retention (NRR) and identify expansion opportunities (upsell/cross-sell) of the client portfolio. - Onboarding & Playbooks: Contribute to internal knowledge-sharing and build operational playbooks for client onboarding and long-term adoption. - Cross-Functional Collaboration: Act as the "voice of the customer" internally, working directly with Tech, Operations, and Compliance teams to prioritize client-critical initiatives and influence the product roadmap. - Risk & Compliance Integration: Work closely with Risk and Compliance teams to ensure all client activities and expansions align with regulatory standards in a complex banking environment. - Data Analysis: Monitor client usage patterns and health scores to make proactive operational and resourcing decisions. - Client Success Excellence: Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions. Contribute to internal knowledge-sharing and help build the playbooks for onboarding, adoption, and revenue generation. WHAT WE’RE LOOKING FOR - Experience: 3+ years of progressive experience in Customer Relations, Client Success, Account Management, or a strategic client-facing role. - Sector Background: Proven track record in a complex Banking/ Digital Banking, FinTech, SaaS, or Software. - Operational & Compliance Knowledge: Hands-on experience working within Risk and Compliance frameworks to manage client portfolios safely. - Data & Analytics: Highly analytical and comfortable using data—such as financial projections and health scores—to drive operational results. - Global Mindset: Ability to manage international portfolios and work effectively across diverse, global teams. - Communication: Exceptional communication and negotiation skills, with the ability to influence internal stakeholders and external client leaders. - Adaptability: Comfort working in a fast-paced, high-growth environment where agility is key. - Languages: Fluent in English; any additional languages are considered a bonus. WHAT WE OFFER: - The opportunity to shape the future of programmable banking and define new standards for global business finance. - A mission-driven, diverse, and international team with deep domain expertise and a passion for innovation. - Competitive compensation and benefits package. - Equity in the company—so you're aligned with our growth and success.

Location: Kuala Lumpur, Malaysia Workplace: Hybrid ABOUT PAVE BANK: Pave Bank is the world’s first programmable business bank. Built by the founders behind Monzo and BigPay, we are redefining global business banking by integrating programmable financial infrastructure with world-class client experiences. ABOUT CLIENT SUCCESS: At Client Success, our mission is to ensure our clients extract the maximum value from our banking products and services— driving product adoption, retention, expansion, and overall Pave experience. You will be a critical voice for the client internally and a trusted advisor externally, contributing directly to the company’s growth and product evolution. As a Client Success Associate, you will be on the front lines of our operational engine, ensuring our global clients extract maximum value from our banking products. This is a high-impact role focused on the day-to-day execution of client retention, product adoption, and operational excellence. You will act as a bridge between our clients and our internal teams, ensuring that our programmable banking solutions are implemented seamlessly and securely. KEY RESPONSIBILITIES OF CLIENT SUCCESS ASSOCIATE: - Operational Management: Design, implement, and optimize Client Success workflows to drive efficiency and data-driven decisions. - Revenue & Retention: Execute strategies to maximize Net Revenue Retention (NRR) and identify expansion opportunities (upsell/cross-sell) of the client portfolio. - Onboarding & Playbooks: Contribute to internal knowledge-sharing and build operational playbooks for client onboarding and long-term adoption. - Cross-Functional Collaboration: Act as the "voice of the customer" internally, working directly with Tech, Operations, and Compliance teams to prioritize client-critical initiatives and influence the product roadmap. - Risk & Compliance Integration: Work closely with Risk and Compliance teams to ensure all client activities and expansions align with regulatory standards in a complex banking environment. - Data Analysis: Monitor client usage patterns and health scores to make proactive operational and resourcing decisions. - Client Success Excellence: Design, implement, and optimize the Client Success workflow and strategies to drive efficiency and data-driven decisions. Contribute to internal knowledge-sharing and help build the playbooks for onboarding, adoption, and revenue generation. WHAT WE’RE LOOKING FOR - Experience: 3+ years of progressive experience in Customer Relations, Client Success, Account Management, or a strategic client-facing role. - Sector Background: Proven track record in a complex Banking/ Digital Banking, FinTech, SaaS, or Software. - Operational & Compliance Knowledge: Hands-on experience working within Risk and Compliance frameworks to manage client portfolios safely. - Data & Analytics: Highly analytical and comfortable using data—such as financial projections and health scores—to drive operational results. - Global Mindset: Ability to manage international portfolios and work effectively across diverse, global teams. - Communication: Exceptional communication and negotiation skills, with the ability to influence internal stakeholders and external client leaders. - Adaptability: Comfort working in a fast-paced, high-growth environment where agility is key. - Languages: Fluent in English; any additional languages are considered a bonus. WHAT WE OFFER: - The opportunity to shape the future of programmable banking and define new standards for global business finance. - A mission-driven, diverse, and international team with deep domain expertise and a passion for innovation. - Competitive compensation and benefits package. - Equity in the company—so you're aligned with our growth and success.