User Retention Specialist

Location: Spain; United Kingdom Workplace: remote Help Us Build The Future of Travel At Airalo, we're making it easier for people to stay connected wherever they travel. As the world's first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world. Today, we're a team of 400+ people across 60+ countries, building a product used by travelers every day. We've grown quickly, but we've worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy. We're fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone. Your Next Destination Location: Remote, anywhere in Spain or the UK. Contract: Spain: Full-time, permanent contrato indefinido via Deel (our employer of record in Spain) UK: Full-time, permanent Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74  Languages: English is our main working language day to day, so you'll need to be comfortable communicating in it both in meetings and async. Curious what it's actually like to work at Airalo? We've put together a guide for each of the hubs we hire from most, covering our benefits, remote culture, employment setup, and what our team values most: Life at Airalo · España: https://airalo-public.notion.site/life-at-airalo-espana Life at Airalo · United Kingdom: https://airalo-public.notion.site/life-at-airalo-united-kingdom Millions of travelers use the Airalo app to buy and manage their eSIMs. We are looking for a hands-on User Retention Specialist to help turn first-time buyers into loyal repeat customers. You will join a small user retention team and own three or four stages of the app customer lifecycle, such as first-to-second purchase, win-back and loyalty. You will plan, build, QA, launch and measure push, in-app and email journeys, and work closely with Product to improve the app experience. Responsibilities include but are not limited to: Own part of the app lifecycle: Take ownership of three or four stages, such as install to sign-up, first-to-second purchase, loyalty and win-back. Set the strategy, plan the experiments and run them. Build and launch campaigns: Create push, in-app and email journeys in our CRM tool (CleverTap today, with Braze or MoEngage experience welcome). Handle segmentation, personalisation, behavioural triggers, QA and launch. Run promotions: Support discounts and coupon codes, and help keep the offers accurate and well targeted. Test and measure: Run A/B tests against control groups. Track retention, repeat purchase rate and customer lifetime value, and report what worked and what to do next. Work with Product and regional teams: Partner with Product to improve the app experience, and pick up requests from regional teams for local moments such as holidays and travel peaks. Must Haves 4+ years of hands-on retention or CRM experience on a B2C mobile app: You have run push, in-app and email journeys for app users, covering the lifecycle from sign-up to repeat purchase. Hands-on with a CRM or retention platform: CleverTap, Braze, MoEngage or similar. You build, segment, QA and launch campaigns yourself. Measured impact: You can describe a campaign you ran and its measured result, for example uplift against a control group, and what you learned from it. Retention use cases: Experience with churn prevention, win-back and loyalty. Good to have: Experience in tech, travel or telecommunications CleverTap experience Templating (such as Liquid) or SQL If you are interested in this position, please apply to the ad. Why People Join Us 🇪🇸 Why people join us in Spain We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first. Our team is united by a shared belief that great work happens when people are trusted to own what they do. As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact. For many of our teammates in Spain, it's the combination of stability, flexibility, and genuine work-life balance that makes Airalo feel like home. 🇬🇧 Why people join us in the UK We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product first discovered us as customers. Our team spans 60+ countries, but what people often notice quickly is how work actually feels here. There's trust to own what you do, space to focus without constant layers of process, and a clear sense of what you're responsible for from day one. As Airalo continues to grow, people tend to stay for a mix of things: the chance to work on a product used globally, the autonomy to shape how they work, and the opportunity to keep taking on new challenges without getting stuck in one lane. Before You Hit Apply By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy    We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process. At Airalo, we believe in roaming-free recruitment. Just as we provide clear connectivity for travelers, we provide clear salary ranges for our candidates. 🌍 Given this role is remote and available to candidates across some countries in Europe, this range represents the full salary range for this role across our available locations in the EU. To ensure equity based on where you reside we use a tiered location model: 📍 UK £58,800 - £84,500 📍 Spain: €42,800 - €61,500 Your Home Destination: 🛫 Specific salary ranges used in offers are determined by where you reside. We’re committed to discussing these ranges openly during your first call with our Talent to ensure we’re aligned for takeoff! 🎒✨