Location: York, PA
Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in York, PA
Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?
What is a Patient Care Coordinator?
A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
Our Patient Care Coordinators have excellent customer service skills.
Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.
A day in the life of a Patient Care Coordinator:
Greets everyone who enters the clinic in a friendly and welcoming manner.
Schedules new referrals received by fax or by telephone from patients, physician offices.
Verifies insurance coverage for patients.
Collects patient payments.
Maintains an orderly and organized front office workspace.
Other duties as assigned.
Fulltime positions include:
Annual paid Charity Day to give back to a cause meaningful to you
Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
3-week Paid Time Off plus paid holidays
401K + company match
Position Summary:
The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation.
Responsibilities:
Core responsibilities
Collect all money due at the time of service
Convert referrals into evaluations
Schedule patient visits
Customer Service
Create an inviting clinic atmosphere.
Make all welcome calls
Monitor and influence arrival rate through creation of a great customer experience
Practice Management
Manage schedule efficiently
Manage document routing
Manage personal overtime
Manage non-clinical documentation
Manage deposits
Manage caseload, D/C candidate, progress note, and insurance reporting
Monitor clinic inventory
Training
o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.
Complete quarterly compliance training.
Qualifications
:
High School Diploma or equivalent
Communication skills – must be able to relate well to Business Office and Field leadership
Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
As a member of a team, must possess efficient time management and presentation skills
Physical Requirements:
This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
This position is subject to sedentary work.
Constantly sits, with ability to interchange with standing as needed.
Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
Constantly uses repetitive motions to type.
Must be able to constantly view computer screen (near acuity) and read items on screen.
Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.
This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.
Please do not contact the clinic directly.
Follow @Lifeatupstream on
Instagram
, and check out our
LinkedIn
company page to learn more about what it’s like to be part of the
#upstreamfamily.
CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.
Location: Worldwide; South Africa
APPLICATION INSTRUCTIONS:
If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the
20four7VA Team Portal
for faster processing. Use any valid email address to log in.
If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!
If you're interested in this opportunity, click APPLY TO POSITION to proceed.
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Title:
Independent Contractor – CPT-11203 Lead Follow-Up & Appointment Setting Virtual Assistant/Business Support VA/Entry-Advanced Level (Remote).
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
We are a UK-based guitar school teaching children and adults through both in-person and online lessons. We are seeking a friendly, proactive, and highly organized Virtual Assistant to become the first point of contact for prospective students and parents.
The primary focus of this role is lead follow-up, appointment setting, customer communication, and CRM management. The successful candidate will respond promptly to new inquiries generated through Facebook and Google Ads, nurture leads through multiple communication channels, and book free introductory guitar lessons into our calendar.
This role is ideal for someone who enjoys building relationships, delivering exceptional customer service, and helping prospective students begin their musical journey.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Lead Follow-Up & Appointment Setting
Follow up on new inquiries generated through Facebook Ads and Google Ads.
Contact leads via phone, SMS, WhatsApp, and email.
Conduct outbound calls to prospective students and parents.
Book free introductory guitar lessons into the company calendar.
Confirm appointments and send reminders.
Follow up with no-shows and reschedule appointments when appropriate.
Re-engage previous inquiries and former students.
Student & Parent Communication
Welcome new students and parents.
Maintain ongoing communication with current students and families.
Provide a positive and professional customer experience.
Answer general inquiries and direct questions to the appropriate team member when necessary.
Build rapport with prospective students and parents.
CRM Management
Update and maintain lead records within GoHighLevel (GHL) / LeadConnector.
Document all communications and interactions accurately.
Ensure no leads are overlooked or forgotten.
Maintain clean and organized CRM records.
Track lead progression through the enrollment process.
Administrative Support
Assist with inbox management and email organization.
Support calendar management and scheduling activities.
Maintain accurate records and administrative documentation.
Prepare weekly performance reports.
Reporting & Performance Tracking
Generate simple weekly reports outlining:
Leads contacted
Trial lessons booked
No-shows
New student enrollments
Re-engaged leads and former students
Monitor outreach and appointment-setting performance metrics.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
Excellent spoken and written English communication skills.
Friendly, confident, and professional telephone manner.
Previous experience in appointment setting, customer service, sales support, or lead follow-up.
Strong relationship-building and communication skills.
Excellent organizational and time-management abilities.
Ability to work independently and proactively.
Strong attention to detail and follow-through.
Reliable internet connection and quiet work environment.
PREFERRED QUALIFICATIONS
Experience using GoHighLevel (GHL) or LeadConnector.
Experience working with inbound lead management.
Experience in education, coaching, music schools, tutoring services, or service-based businesses.
Familiarity with Facebook and Google Ads lead follow-up processes.
Experience with SMS, WhatsApp, and multi-channel communication.
Sales or appointment-setting experience.
Experience re-engaging dormant leads and previous customers.
APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS
Category
Tools / Platforms
CRM
GoHighLevel (GHL), LeadConnector
Communication
Phone, SMS, WhatsApp, Email
Calendar Management
Google Calendar
Reporting
Google Sheets, Microsoft Excel
Lead Management
Facebook Leads, Google Ads Leads
Communication & Meetings
Zoom, Google Meet
KEY PERFORMANCE INDICATORS (KPIs)
Speed of lead response.
Number of leads contacted.
Number of trial lessons booked.
Trial lesson attendance rate.
Number of new students enrolled.
Number of re-engaged leads and former students.
CRM accuracy and lead management effectiveness.
Work Schedule
Contracted Hours per Week: 20 Hours
Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
Daily Working Time: Preferably 10:00 AM – 2:00 PM UK Time (with occasional flexibility for evening follow-ups)
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
Contractors will operate under a Master Services Agreement and a Statement of Work
This is not an offer of employment; contractors are not employees of 20four7VA or any client
All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
REQUIRED SERVICE: Business Support
REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level
Contracted Hours per Week: 20 hours/week
Daily Working Time: 10 AM-12 PM UK time
Scheduled Working Days: Monday-Friday
REPORTING TO/POC: To Be Determined
Number of VAs: 1
GENDER PREFERENCE: None
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: Level A-B
REGION PREFERENCES: South Africa
What we offer
Competitive rates
Weekly payments
Various open roles are available
Free training and upskilling
Constant support and guidance
A vibrant community always ready to support you
And more!
Location: Tulare, CA
Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a
Customer Service Representative
, TCRTA at Via, you will be the human connection between our technology and the people who depend on it -helping hundreds of thousands of riders and drivers across hundreds of cities every day. You'll keep our on-demand services running smoothly, sitting at the heart of our Operations team and gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment.
What You’ll Do:
Proactively manage daily operations, adapting to real-time input from drivers, riders, and the Operations team.
Schedule and book rides for passengers, delivering smooth and efficient customer experience
Provide prompt, supportive assistance to drivers and passengers, by responding to questions or concerns with telephone and email support.
Effectively triage live operational issues and take action to prioritize customer satisfaction and ensure that any issues are resolved.
Leverage knowledge of Via products and services to make ad hoc decisions with little guidance acting as the final decision-maker for escalated live support issues
Grow with your tasks and responsibilities, if you so choose, and increase your compensation accordingly.
Who You Are:
Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
Tech savvy, able to learn new software and adapt to changes
An empathetic and effective communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone.
Calm under pressure and able to think on your feet — no prior call center experience required; what matters is a willingness to learn and a commitment to great service.
Proactive, Observant, and keen to improve: if something’s not working, you come up with a better way while being able to anticipate and prevent problems before they start
An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
Ownership mentality: take full responsibility for delivering great service to customers
Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations.
Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment.
What We Offer
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $22/hour
This is a 5 day/week onsite position. Flexible availability, including evenings, weekends, and holidays, is required.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: Baton Rogue, LA
Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a
Customer Support Agent
at Via, you will be the human connection between our technology and the people who depend on it -helping hundreds of thousands of riders and drivers across hundreds of cities every day. You'll keep our on-demand services running smoothly, sitting at the heart of our Operations team and gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment.
What You’ll Do:
Proactively manage daily operations, adapting to real-time input from drivers, riders, and the Operations team.
Schedule and book rides for passengers, delivering smooth and efficient customer experience
Provide prompt, supportive assistance to drivers and passengers, by responding to questions or concerns with telephone and email support.
Effectively triage live operational issues and take action to prioritize customer satisfaction and ensure that any issues are resolved.
Leverage knowledge of Via products and services to make ad hoc decisions with little guidance acting as the final decision-maker for escalated live support issues
Grow with your tasks and responsibilities, if you so choose, and increase your compensation accordingly.
Who You Are:
Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
Tech savvy, able to learn new software and adapt to changes
An empathetic and effective communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone.
Calm under pressure and able to think on your feet — no prior call center experience required; what matters is a willingness to learn and a commitment to great service.
Proactive, Observant, and keen to improve: if something’s not working, you come up with a better way while being able to anticipate and prevent problems before they start
An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
Ownership mentality: take full responsibility for delivering great service to customers
Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations.
Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment.
What We Offer
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $18/hour, 8am-4:30pm M-F
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: Malta
Betsson Group
is a leading online gambling company that operates in over 20 countries worldwide, offering a wide range of online gaming products such as sports betting, casino games, poker, and bingo. The company was founded in 1963 and has been a pioneer in the online gaming industry since it launched its first online sportsbook in 2002. Betsson is dedicated to providing the best customer experience in the industry and has won numerous awards for its commitment to excellence.
Betsson is headquartered in Stockholm, Sweden, and employs over 2,000 people across its various offices worldwide. The company is licensed by several regulatory authorities and is committed to responsible gaming practices.
The Role:
The customer service role at Betsson Group involves assisting
Nordic and English-speaking
customers via email, chat, and telephone. This role requires strong communication skills, multitasking, and time management abilities. Customer service agents are responsible for translating promotional texts and surveys and managing customer accounts while following responsible gaming practices. Betsson Group provides a multicultural and friendly work environment that encourages employees to develop their skills and knowledge of the iGaming industry. Overall, the customer service role is critical to delivering the best possible customer experience.
Responsibilities:
Assist Nordic-speaking and English-speaking customers via email, chat, and telephone
Collaborate with your team to achieve the best customer satisfaction and other KPIs
Translate promotional texts and customer surveys into your local language
Manage customer accounts
Follow company policies and practices regarding player safety, protection, and responsible gaming
Requirements:
Strong communication skills in
English and a Nordic language
, both written and verbal
Proficiency in Microsoft Office
Background in customer service (face-to-face, online, or via phone calls)
Ability to multitask and manage time effectively
Additional language skills are considered a plus
Benefits:
We offer a variety of exciting benefits to our employees, including:
🥘Lunch provided between Monday to Friday on site
🧘♀️Wellbeing allowance per year
💲Work from home allowance
🏡Hybrid model
💻
2 weeks of remote work (abroad)
📚Other enhanced leave of absence (bereavement, study, birth leave, maternity and parental, service year, marriage leave)
🎂Milestone birthday
🏥Private Health Insurance
♿Temporary Total Disability & Personal Accident Insurances
🛡️Life & Corporate Travel Insurance
💵Discounts with local companies in Malta
💰Optional Pension Plan
✈️Relocation Package (flights, 4 weeks of free accommodation, cash bonus)
Good to know:
Start date: Every second week, training provided
Salary: Base salary + bonus scheme
Rotating shift-based work
Location: Malta, St Julians
Join our team at Betsson and become a part of a dynamic and rewarding work culture that values
your growth and development
. Apply now and take the first step towards a fulfilling career in the iGaming industry.
Location: Annapolis, MD
Position Objective:
Facilitates the exchange of clinical information and authorization between the hospital and the third party payors, providing direct support to the utilization review process.
Essential Job Duties:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Reviews each Case Managers daily work list to identify the clinical reviews due to the payor that day. Reports trends in Case Managers failing to provide timely reviews to Care Management leadership.
Communicates medical record clinical information telephonically, written via fax, or electronically to payors to obtain authorization for admission, continued stay or levels of care, and documents in medical record.
Verifies the payor responds to the clinical update provided. Contacts payor if a response is not received. Initiates appropriate action when a discrepancy in admission status, authorization number or need of clarification is identified. Communicate with Case Manager, Care Management leadership, Physicians or Physician Advisors when there are concerns requiring their assistance.
Assures the Case Manager is kept informed of determinations and is notified promptly if additional information is requested or notification of potential denial/denial is received.
Obtains insurance authorization and submits timely clinical information and feedback to the Payors and Care Management nurses; Completes Medical Assistance 3808s
Educational/Experience Requirements:
High school diploma or equivalent.
One year work experience to include billing/collection experience and/or experience with Medicare, Blue Cross and Medicaid.
Required
License/Certifications:
N/A
Working Conditions, Equipment, Physical Demands:
There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
Physical Demands -
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Pay Range
$19.30
—
$28.94 USD
Luminis Health Benefits Overview:
• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more
*Benefit offerings based on employment status
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To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Location: Mumbai
Workplace: hybrid
Purpose of the Job:
To provide high-quality professional counselling, "in-the-moment" support, and intake services.
Serves as the central point for clinical triage and scheduling for Lyra service users.
Core Responsibilities:
Helpline & Crisis Management
Serve as the primary first point of contact for employees and their dependents accessing the Lyra helpline via telephone, live chat, or email.
Provide immediate "in-the-moment" clinical support to callers in distress, utilizing psychological first aid and stabilization techniques.
Conduct comprehensive clinical risk assessments for every contact to identify potential self-harm, ideation, or risk to others, adhering strictly to Lyra’s risk protocols.
Manage emergency interventions and coordinate with local emergency services or internal senior clinical leads when high-risk situations are identified.
2. Clinical Intake & Triage
Conduct detailed clinical intake interviews to assess the user’s presenting concerns, history, and level of psychological distress.
Evaluate the appropriateness of short-term counseling versus higher-acuity care pathways based on the clinical assessment.
Utilize internal decision-making frameworks to assign clients to the most suitable professional within the in-house team or partner network, matching based on specialty and language preference.
Accurately evaluate clinical needs to evaluate whether care should be provided within a structured, short-term framework.
3. Delivery of Clinical Sessions
Provide high-quality, professional counseling and psychotherapy sessions to clients within a structured, short-term framework.
Utilize evidence-based interventions (such as CBT or solution-focused therapy) to address client queries and specific mental health concerns.
Ensure all clinical sessions are workplace-focused when appropriate, helping the service user improve their level of functioning and productivity.
Maintain accurate, contemporaneous clinical notes for every session, meeting the legal and professional standards of the Indian healthcare landscape.
Monitor client progress through regular outcome measurement and adjust treatment plans or escalate to the Senior CCM for complex review as necessary.
4. Advanced Scheduling & Appointment Coordination
Systematically manage the daily clinical roster, ensuring optimal coverage across all shifts to meet real-time helpline demand.
Coordinate and maintain the master calendar for all in-house counseling and coaching appointments, minimizing gaps and preventing double bookings.
Act as the primary coordinator for booking, rescheduling, and managing cancellations, ensuring both service users and clinicians are updated in real-time.
Monitor clinician availability and specialized skill sets to ensure clients are scheduled with the most appropriate professional.
5. Precision Data Capture & Database Stewardship
Accurately capture and input all vital clinical information—including demographics, presenting concerns, and risk status—into the database at the point of entry.
Ensure all data points required for case management (such as CORE-10 scores, session counts, and work impact metrics) are logged with high precision.
Maintain database integrity by ensuring all case statuses and appointment outcomes are updated immediately following service delivery.
Handle all sensitive clinical data with the highest level of confidentiality, adhering to global data protection standards and local regulations.
6. Operational Liaison & Cross-Functional Coordination
Serve as the central point of contact to coordinate daily activities between clinical and operations teams to facilitate a seamless user experience.
Manage the transition of cases between teams, ensuring all clinical and operational context is successfully communicated to the receiving professional.
Act as a liaison to resolve logistical or operational bottlenecks between departments to ensure administrative hurdles do not impact care.
Regularly communicate operational updates and capacity shifts to leadership to ensure the strategic vision is executed daily.
7. Miscellaneous & Continuous Improvement
Upholding Lyra Values: Act as a brand ambassador by consistently demonstrating Lyra’s core values of clinical excellence, innovation, and empathy.
Task Ownership: Ensure all allotted clinical and administrative tasks are performed with high precision and within agreed-upon Service Level Agreements (SLAs).
Process Optimization: Proactively identify gaps in current workflows and take the initiative to propose solutions that enhance operational efficiency.
Workshops & Content: Participate in opportunities to deliver onsite or online workshops and contribute to the development of clinical content and training manuals.
Event Participation: Represent Lyra Health at professional events and webinars to promote the transformative care model and clinical research.
Requirements and Qualifications:
• Qualification -
Masters in Clinical or Counseling Psychology.
RCI registration is desirable
0-4 years of experience (Fresh graduates are encouraged to apply).
Must be bilingual in Hindi and English.
• Experience:
0-4 years of progressive working experience in a clinical setting, with significant exposure to complex case management.
Strong preference for candidates with a background and extensive working experience in the Employee Assistance Program (EAP) or workplace mental health field, particularly with complex return-to-work or work-impact cases.
Experience working internationally and navigating diverse healthcare systems and cultural nuances is highly preferred.
Proficiency in Google Suite and CRM systems is preferred.
Working Hours and Flexibility:
Working Hours: 42.5 hours per week.
Schedule: 5 or 6 days a week; various shifts applicable to ensure helpline coverage.
Hybrid Work: Hybrid working can be considered as per the need of the job.
About You:
Clinical Acumen: Advanced ability to identify and assess high-level clinical risk during "in-the-moment" helpline contacts.
Problem Solver: Capable of navigating intricate triage challenges and client queries independently.
Autonomous & Accountable: Able to work shifts independently while ensuring sound clinical decisions and appropriate escalation.
Detail-Oriented: Meticulous accuracy in data capture and maintaining contemporaneous clinical notes.
Communicator: Ability to articulate complex clinical concepts clearly to distressed callers professionally.
Proactive & Adaptive: Adaptable to a fast-paced helpline environment with a focus on refining intake workflows.
Organized: Ability to manage a high volume of intake contacts and maintain a complex roster effectively.
Collaborative: Collaborates with senior clinical leads to manage emergency interventions and referral handovers.
• Job Families for Job Profiles
• Worker Sub-Type
Regular
• Time Type
Full time
• Primary Location
India
• Scheduled Weekly Hours
42.5
Location: Al Khobar, Saudi Arabia
We are seeking a detail-oriented and organized Administrative Clerk / Technical Engineering Clerk to provide comprehensive administrative and clerical support to the Department Head, ensuring smooth day-to-day office operations. The ideal candidate will be responsible for maintaining documentation, coordinating schedules, processing administrative requests, and supporting internal communication while ensuring accuracy, confidentiality, and efficiency.
Key Responsibilities
* Provide administrative and clerical support to the Department Head.
* Maintain employee records, filing systems, and timekeeping documentation.
* Process leave requests, expense reimbursements, vendor payments, gate passes, and other administrative transactions.
* Prepare reports, letters, meeting minutes, and official correspondence.
* Manage calendars, schedule meetings, appointments, and travel arrangements.
* Handle incoming calls, emails, visitors, and general correspondence professionally.
* Review, edit, and format documents to ensure accuracy and compliance.
* Monitor office supplies, equipment, and administrative procedures.
* Coordinate communication between the Department Head, internal teams, and external stakeholders.
* Perform other administrative duties as assigned.
Requirements
5 - 8 years of work experience
Diploma in one of the following disciplines - Business Administration, Human Resources, Office Administration, Secretarial Studies, Accounting, Management Information Systems (MIS), Marketing.
Provides clerical support to a Department Head
Scope includes routine clerical tasks
Maintains Department timekeeping and filing systems, initiates employee actions, expense reimbursements, leave processing, vendor payments, gate passes and other miscellaneous system related tasks
Types reports, letters and other routine correspondence, and takes dictation and minutes as required
Manages diary, schedules meetings and appointments, and handles travel arrangements
Screens and directs telephone calls and visitors accordingly, and handles requests and queries appropriately
Receives and distributes incoming mail / correspondence
Acts as point of contact for document review, editing and formatting
Operates office equipment, and maintains office systems and procedures
Acts as point of contact between the Director and direct reports, as well as other internal/external contacts, orders and manages office supplies, and performs other duties as requested by the Department Head
Location: Waco, TX
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, Ohio, Kentucky, Mississippi, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!
Ennoble Care is seeking a full-time Care Coordinator to join our Waco, Texas Home Office team. This on-site/in-office role serves as a key member of our interdisciplinary care team, supporting patients through proactive care coordination, collaboration, and a patient-centered approach.
This Care Coordinator works closely alongside fellow Care Coordinators, providers, patients, families, and clinical staff to help ensure seamless continuity of care. Responsibilities include managing patient communication, coordinating provider schedules and visits, facilitating follow-up care, addressing barriers to care, and maintaining accurate and timely documentation within the EMR.
Qualified candidates must possess a minimum of a Medical Assistant (MA) certification with at least one-year of clinical experience, and be compassionate, detail-oriented professionals who thrive in a fast-paced environment. Candidates should demonstrate strong organizational skills, adaptability, and clear, professional communication.
Ennoble Care fosters an integrated, respectful culture that values accountability, meaningful impact, and long-term professional growth based on performance and organizational needs.
KEY RESPONSIBILITIES
Coordinate and manage patient care activities through Ennoble Care’s electronic medical record (EMR) system, supporting continuity of care and positive patient outcomes
Support day-to-day clinical workflows by assisting with referrals, laboratory orders and follow-up, medication refill requests, durable medical equipment (DME) coordination, and other care coordination tasks
Maintain frequent communication with patients, providers, families, and interdisciplinary teams to address patient needs, resolve barriers to care, and ensure timely follow-up
Document all patient interactions accurately and communicate changes in condition, concerns, or urgent matters promptly to the appropriate clinical team members
Demonstrate professionalism, empathy, strong organizational skills, and excellent customer service while effectively managing multiple priorities in a fast-paced environment
Utilize EMR systems, secure email, Microsoft Office, telephone systems, and other office technology while contributing positively to daily operations and team collaboration
QUALIFICATIONS
Legally authorized to work in the United States of America
Active Medical Assistant (MA/CMA) certification required or comparable clinical credential with at least one year of clinical experience
Strong knowledge of: Healthcare terminology, diagnoses, medications, patient care coordination principles, and clinical workflows
Highly preferred: Experience supporting providers, coordinating patient care, and/or working in a medical office/family practice setting
Comfortable spending a significant portion of the day on the phone communicating with patients/families and care teams
Demonstrates professionalism, compassion, empathy, and exceptional customer service with a patient-centered approach
Strong organizational, documentation, and time-management skills with the ability to multitask and manage multiple priorities in a fast-paced environment
Professional communication skills across phone, email, Microsoft Teams, and in-person interactions
Proficient in Microsoft Office applications, including Outlook, Word, and Excel, and comfortable learning new technologies and EMR systems
Ability to adapt positively to change, work collaboratively as part of a team, and continuously learn new skills
Must be able to work full-time, Monday through Friday, 8:00am to 5:00pm CST, on-site/in-office in Waco, Texas
No weekends, evenings, nights, or on-call requirements
Seven (7) company-paid holidays annually
Must successfully complete a background check
COMPENSATION & BENEFITS
Starting hourly: $18/hr
Full-time benefits eligibility after 30 days of employment
We appreciate your interest in joining Ennoble Care,
where
To Care is an Honor
❤️
Full-time employees qualify for the following benefits:
Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
Paid Time Off
Paid Office Holidays
All employees qualify for these benefits:
Paid Sick Time
401(k) with up to 3% company match
Referral Program
Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against
protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national
origin, religion, disability, and veteran status.
Location: Scottsdale, AZ
Workplace: hybrid
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The Customer Escalations Representative (CER) I is a member of the Account Operations team. This role involves working with and supporting the Customer Service Organization (CSO) team to ensure continued delivery of exceptional service to our clients. The CER I reviews and resolves client escalations and other complaints and communicates with residents regarding their maintenance experience.
Hours may vary with one weekend day requirement.
What You'll Do:
Identify, research, and resolve customer issues using the company's web-based systems and databases; enter information into databases, ensuring consistency and accuracy
Resolve disputes, escalations, and un-satisfied service confirmations; communicate with other teams to facilitate the timely resolution of escalated work orders
Provide information to leadership, peers and subordinates by telephone, electronically, or in person; serves as the point of contact for escalation and resolution handoff between shifts and/or other offices
Demonstrate professionalism in communication, relationship development, customer service, etc.
Shift flexibility may be required
Foster a positive team environment
Ensure confidentiality and accuracy of internal and external data
Perform ad-hoc projects and other duties as assigned
What You Should Have:
Professional Skills
Customer Service - Advanced
Verbal Communication - Proficient
Written Communication - Proficient
Teamwork – Proficient
Relationships – Proficient
Organizational Awareness - Proficient
Learning Agility - Proficient
Problem Solving – Advanced
Process Orientation – Proficient
Prioritization - Proficient
Role Specific Skills
Computer Skills: proficiencies in Microsoft Word, Excel, Outlook are preferred
Qualifications
High school diploma required
A minimum of 2-4 years’ experience in customer service call center environment required
Other Relevant Qualifications
Associates degree preferred
Flexibility, adaptability and able to juggle multiple projects and priorities in a fast-paced environment
Strong alignment to our company values - Entrepreneurial Spirit, One Team, Passion for Service, and Integrity
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Location: Cork, Ireland
D-ploy is an
IT
and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the
IT
community, we optimize our customer‘s
IT
productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where
IT
counts, join us!
Tasks and Responsibilities
Maintain the integrity of all computer workstations and associated software within the organization
Act as the main point of contact for employees who are experiencing computer issues
Ongoing maintenance and future planning needs of the company's desktop infrastructure
Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
Resolve software, hardware and device issues reported by the end users
Installation, configuration and ongoing usability of desktop hardware and software
IT support relating to technical issues involving Connect client
Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
Work with the project management team on PC builds and network equipment deployments
Troubleshoot PC connectivity issues
Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
Installation of packaged software and authorized 3rd party software
Remote access solution (VPN) implementation and support
Document and update the local client environment
Escalate service issues when required
Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
Oversee the maintenance and tracking of assets
Business Continuity & Disaster Recovery testing
Advise and train staff on computer operations and software applications
New staff on-boarding participation
Requirements
A strong understanding of Information Technology; trends, products and solutions
Experience in a similar position in 1st and 2nd level IT Service Desk/Desktop Support
Customer focused with a passion and drive for customer satisfaction and delivering business values
Friendly, supportive and flexible personality with quick learning ability
Solid problem solving and analytical skills
Ability to work independently as well as willing to follow directions and best practices
Great communication and interpersonal skills
Good team player with planning and organizing skills
ITIL certification is an advantage
Fluent English both written and verbally are strongly required
Successful candidates have to declare Criminal record extract not older than three months
Benefits
Broad range of activities, tasks, and projects
Vouchers (B-day voucher, wedding, and new born surprise)
Fishing for Friends program – our referral program
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits
Is IT in your DNA?
Location: Moscow, Russia
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
In this role you will be responsible in supporting both in-place and in-cloud technologies & technology users via defined procedures. The position reports to an IT manager and is part of a team that supports both the voice and data networks for various corporate business functions.
Responsibilities
Offers technical guidance in managing the company's data and voice networks.
Installs, maintains, and provides support for local area networks (LAN), wide area networks (WAN), telephone systems, firewalls, and wireless solutions.
Installs, supports, and maintains tools for network management, monitoring, and security.
Conducts technical analyses of software, hardware, and transmission systems utilizing various diagnostic tools to ensure efficient network operations.
Observes, evaluates, and resolves issues within network and telecom environments to eliminate faults and guarantee high-quality transmission.
Engages with third-party service providers and IT vendors.
Creates and maintains documentation pertinent to the network environment.
Collaborates with other IT specialists (such as the security team, server team, Helpdesk, etc.) on complex projects.
Participates in team and project meetings as necessary.
Gains insight into the general industry standard usage of supported technologies.
Develops a basic understanding of business processes and how they rely on supported technologies.
Fosters relationships within the IT department and with clients to enhance collaboration and teamwork essential for achieving organizational goals.
Performs other tasks as assigned, with or without accommodations.
Works within a team environment that involves frequent use of PCs and collaborative tools.
Physical installation and relocation of network devices and associated hardware are required.
Requirements
Bachelor’s degree in information technology or related business field
CCNA certification or similar knowledge advantage, CCNP certification is advantage and preferred
Minimum of 5 years of experience in Information Systems
Extensive experience with LAN, WAN, SD-WAN, and wireless technologies, encompassing routing, switching, routing protocols, network hardware, management, and security
Proficient in the deployment and operations of Fortinet technologies
Experience with Cisco networking solutions
Familiarity with Microsoft Azure infrastructure and operations
Solid understanding of the OSI model
Skills in advanced data network design
Significant experience with telephony systems, including PBX, voicemail, and related platforms
Able to develop and troubleshoot programming for voice systems and call routing
Strong knowledge of carrier network interfaces and services, proficient in VOIP/TDM and TCP/IP environments
Exceptional analytical abilities with advanced problem-solving skills, including collaboration with peer technical teams to analyze and resolve cross-platform issues or to create problem-solving techniques, tools, and instructions for new or complex technologies
Solid business knowledge with a strong grasp of how supported technologies integrate into business operations, effectively applying this understanding in daily support and addressing unusual or critical issues
Knowledge of Linux/UNIX is a plus
Essential knowledge of Fortinet NSE Certification or equivalent; NSE certification is preferred
Microsoft Azure Fundamentals certification is a preferred advantage
Familiarity with VMWare and MS Server is advantageous
Excellent communication skills, with strong verbal and written proficiency in English; additional language skills are welcome
Candidates have to declare Criminal record extract not older than three months
Benefits
Broad range of activities, tasks, and projects
Flexible working conditions
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits
Is
IT
in your DNA?
Location: Saint Petersburg, Russia
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer’s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
In this role you will be responsible in supporting both in-place and in-cloud technologies & technology users via defined procedures. The position reports to an IT manager and is part of a team that supports both the voice and data networks for various corporate business functions.
Responsibilities
Offers technical guidance in managing the company's data and voice networks.
Installs, maintains, and provides support for local area networks (LAN), wide area networks (WAN), telephone systems, firewalls, and wireless solutions.
Installs, supports, and maintains tools for network management, monitoring, and security.
Conducts technical analyses of software, hardware, and transmission systems utilizing various diagnostic tools to ensure efficient network operations.
Observes, evaluates, and resolves issues within network and telecom environments to eliminate faults and guarantee high-quality transmission.
Engages with third-party service providers and IT vendors.
Creates and maintains documentation pertinent to the network environment.
Collaborates with other IT specialists (such as the security team, server team, Helpdesk, etc.) on complex projects.
Participates in team and project meetings as necessary.
Gains insight into the general industry standard usage of supported technologies.
Develops a basic understanding of business processes and how they rely on supported technologies.
Fosters relationships within the IT department and with clients to enhance collaboration and teamwork essential for achieving organizational goals.
Performs other tasks as assigned, with or without accommodations.
Works within a team environment that involves frequent use of PCs and collaborative tools.
Physical installation and relocation of network devices and associated hardware are required.
Requirements
Bachelor’s degree in information technology or related business field
CCNA certification or similar knowledge advantage, CCNP certification is advantage and preferred
Minimum of 5 years of experience in Information Systems
Extensive experience with LAN, WAN, SD-WAN, and wireless technologies, encompassing routing, switching, routing protocols, network hardware, management, and security
Proficient in the deployment and operations of Fortinet technologies
Experience with Cisco networking solutions
Familiarity with Microsoft Azure infrastructure and operations
Solid understanding of the OSI model
Skills in advanced data network design
Significant experience with telephony systems, including PBX, voicemail, and related platforms
Able to develop and troubleshoot programming for voice systems and call routing
Strong knowledge of carrier network interfaces and services, proficient in VOIP/TDM and TCP/IP environments
Exceptional analytical abilities with advanced problem-solving skills, including collaboration with peer technical teams to analyze and resolve cross-platform issues or to create problem-solving techniques, tools, and instructions for new or complex technologies
Solid business knowledge with a strong grasp of how supported technologies integrate into business operations, effectively applying this understanding in daily support and addressing unusual or critical issues
Knowledge of Linux/UNIX is a plus
Essential knowledge of Fortinet NSE Certification or equivalent; NSE certification is preferred
Microsoft Azure Fundamentals certification is a preferred advantage
Familiarity with VMWare and MS Server is advantageous
Excellent communication skills, with strong verbal and written proficiency in English; additional language skills are welcome
Candidates have to declare Criminal record extract not older than three months
Benefits
Broad range of activities, tasks, and projects
Flexible working conditions
Fishing for Friends program – our referral program
Refreshments in the D-ploy office
Further development and professional advancement
Friendly and international working environment
Company-sponsored events
Competitive salary and various benefits
Is
IT
in your DNA?
Location: Al Khobar, Saudi Arabia; Al Jubail, Saudi Arabia
Wer are seeking a detail-oriented and proactive Technical Clerk to join our team. In this role, you will provide essential administrative and technical support to various engineering and technical departments. Your responsibilities will include managing technical documentation, assisting in the coordination of technical projects, and ensuring accurate record-keeping of all technical data.
This position requires excellent organizational skills, a good understanding of technical terminology, and the ability to interact effectively with engineers, project managers, and other staff members.
Requirements
5 - 8 years of work experience
Diploma in one of the following disciplines - Business Administration, Human Resources, Office Administration, Secretarial Studies, Accounting, Management Information Systems (MIS), Marketing.
Provides clerical support to a Department Head
Scope includes routine clerical tasks
Maintains Department timekeeping and filing systems, initiates employee actions, expense reimbursements, leave processing, vendor payments, gate passes and other miscellaneous system related tasks
Types reports, letters and other routine correspondence, and takes dictation and minutes as required
Manages diary, schedules meetings and appointments, and handles travel arrangements
Screens and directs telephone calls and visitors accordingly, and handles requests and queries appropriately
Receives and distributes incoming mail / correspondence
Acts as point of contact for document review, editing and formatting
Operates office equipment, and maintains office systems and procedures
Acts as point of contact between the Director and direct reports, as well as other internal/external contacts, orders and manages office supplies, and performs other duties as requested by the Department Head
Location: Porto, Portugal
Workplace: hybrid
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
Are you ambitious, sales-driven and you love building relationships with a diverse range of customers? Then join our Retention Team-EMEA and help growing and retaining our customer base in the French-speaking region by having technical knowledge about our products.
Execute the renewal process to ensure ARR is retained or expanded
Identify opportunity and customer level risk and coordinate the mitigation
Collaborate cross-functionally to provide exceptional customer experiences, building trust and credibility both internally and externally
Establish business relationships with TeamViewer customers via telephone and email
Discover cross and up-sell opportunities with the existing customer base
Monitor and report on market and competitor trends, providing relevant feedback from the customers to improve internal processes and customer loyalty
Requirements
University or college degree in the field of Business, Marketing, or something similar is great, but not a dealbreaker
1-2 years of experience in sales, customer retention or customer service, ideally with a focus on renewals
Ideally experience in the IT environment with SaaS knowledge
Strong communication skills, positive attitude and enjoy working in an international team
Customer-centric and results-oriented approach, demonstrating a willingness to go the extra mile
Fluency in
French and English
is mandatory, further languages are a plus
What we offer
Onsite Onboarding
in our HQ office for an optimal start
Great compensation and benefits packages
including company achievement bonus or sales bonus and regular salary reviews
Public transport friendly
offices
Special terms
for local gyms
Access to
Corporate Benefits platform
with many
discounts
Regular
Team events
and company-wide celebrations
Open door policy
, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid
work time
Work From Abroad Program
allowing up to 40 days of work outside your contracting country
We celebrate
diversity
as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Location: VIKING OCEAN CRUISES, Worldwide
TAKE PART IN ONLINE INTERVIEW WITH VIKING CRUISES!
Why is it so cool to become a Viking?
Paid flights to and from the ship
Legal employment based on 10-hour work day
Fixed return dates at the end of your contract
Free shipwide Wi-Fi
Free accomodation
Opportunities for growth and advancement in your career
PURPOSE OF POSITION
The Hotel Purser supports the Financial Officer to efficiently manage revenue & costs and guest & crew administration including posting, balancing, and reporting for all guest, crew and company accounts, in accordance with Viking’s STAR Service Standard.
It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.
YOUR RESPONSIBILITIES
In MXP and POS, balance all departmental postings each day and report discrepancies.
Perform cruise closing, this includes but is not limited to Spa/Shops settlements and auditing all cash floats, once per week; extract all End of Cruise reports and transfer the reports to Head Office.
Manage the accuracy of the cash book and main safe; together with the Financial Officer and ensure that efficient funds are available; demonstrate ownership of all cruise-related tax duties and assist respective Department Heads, accordingly; undertake cruise roll over and guest check-outs.
Support the Crew Purser and 2nd Purser Admin with immigration procedures, as necessary.
Support the 2nd Purser Admin with checking all guest and crew information, including passports, and with controlling the ship’s documents in/out of ports.
Ensure the daily management of guest accounts through MXP.
Have in-depth knowledge of all facets of shipboard organization and services, ports of call and shore excursions.
Coach and support the Hotel Admin to ensure they have up-to-date information concerning all cruise activities and company policies.
Together with the 2nd Purser, maintain a good relationship with local authorities at the respective ports of call, to ensure cooperation with all officials whilst onboard.
Process guest credit card payments for End of Voyage settlements; log all charges and post guest shipboard credits in MXP to ensure accurate accounting; reconcile onboard financials including POS checks, company accounts, MXP postings etc.; assist Shore Excursions with the posting of tours; assist all revenue outlets with guest queries regarding account issues.
In conjunction with the Financial Officer, manage the ship’s safe, tasks also include MXP cashbook entries, Daily Revenue Reports, End of Cruise Financial Reports, closing the cruise and Cash to Master orders.
Conduct random cash float audits on the Explorers’ Team and Crew Purser.
Manage the Hotel Administrator to ensure all printing is delivered accurately and in a timely manner.
Prepare turnaround memos and hold turnaround meetings for the Head of Department involved.
Assist at check-in on embarkation day and provide daily support to the Explorers’ Desk.
Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention; meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback & operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards.
Provide the necessary guidance/training and information to the Hotel Administration Team, in accordance with company standards and operational needs.
Provide competent leadership to Heads of Department. Responsibilities include, but are not limited to: Managing performance, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.
Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards; ensure that company property is appropriately secured and protected and that safe working practices are in place, at all times.
Positively contribute to achieving/succeeding all operational KPI goals (quality & financial) for the Hotel Department; have full knowledge about safety & security procedures and assist the Hotel General Manager to operate in line with all Public Health and environmental procedures; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
YOUR PROFILE:
A required minimum of 3 years plus experience in a financial and administration department onboard a ship.
Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player; must demonstrate the ability to work independently.
Must have a financial background and exposure to financial analysis and budgeting; strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.
Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies; team builder with exceptional work ethic, motivational skills and coaching abilities.
Must handle all communications whether written, email, fax or telephone with confidentiality.
NOTE:
Nationalities that we can process:
🇱🇹
🇱🇻
🇪🇪
🇵🇱
🇷🇺
🇧🇾
🇺🇦
🇲🇩
🇰🇿
🇺🇿
🇦🇲
🇬🇪
🇦🇿
🇹🇯
!
🇰🇬
🇹🇲 citizens can be accepted if they know and speak Chinese language (Mandarin)
Last updated: April 20, 2022
You can submit your Resume here by pushing APPLY TO POSITION button below
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: VIKING OCEAN CRUISES, Worldwide
ISMIRA Agency actively recruiting for position Assistant System Manager for Viking Ocean Cruises.
The Assistant Systems Manager
assists the Systems Manager with maintaining all IT systems and equipment onboard the vessel, and maintains the hardware, cabling systems, networks, software and addresses other technical issues. You are required to provide all departments onboard the vessel with general support for systems and procedural activities and provide user training in order to enhance the ship’s user skills. It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company, and increase guest satisfaction and knowledge by providing tech-learning courses.
Why is it so cool to become a Viking?
Paid flights to and from the ship
Legal employment 6 months on, 2 months off based on 10-hour work day
Fixed return dates at the end of your contract
Free shipwide Wi-Fi
Free accommodation
Opportunities for growth and advancement in your career
YOUR RESPONSABILITIES
Perform daily operations, as detailed in Run Books and other technical documents provided during
training.
In conjunction with the Systems Manager, support all crew to keep their workstations in working
condition, this includes maintaining PCs, point of sale terminals, cabling systems, servers and related
hardware.
Must demonstrate the ability to troubleshoot and repair PC and printer hardware.
Promptly respond to user requests during normal working hours. Extended hours may be required as
needed for critical systems support.
Take direction from the Systems Manager to deliver on required responsibilities and assignments.
Provide basic user training and support in using common PC software and specialized property
management software, as needed.
Provide support for guest-facing technical equipment, telephones, TVs and Digital Signage.
Provide guest support for devices, troubleshooting of WiFi connection & the Viking Voyager App.
Serve as the IT Guest liaison, in order to make guests feel comfortable with the Viking IT product
YOUR PROFILE
A required minimum of 1 years’ experience working with IT systems including hands on experience with assisting end users, operations, and systems administration
A degree in Computer Science or related and formal training in IT hardware and software is required.
Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
Strong administrative skills are required.
Experience in MXP is preferred.
Must be proficient with PC based databases, spread sheets, and word processing systems.
Flexible, stress resistant, committed team player
Guest-focused, service-oriented, positive personality, professional appearance, and impeccable hygiene standards, with excellent knowledge of all Public Health Policies are required.
No visible tattoos
NOTE:
Nationalities that we can process:
🇱🇹
🇱🇻
🇪🇪
🇵🇱
🇷🇺
🇧🇾
🇺🇦
🇲🇩
🇰🇿
🇺🇿
🇦🇲
🇬🇪
🇦🇿
🇹🇯
!
🇰🇬
🇹🇲 citizens can be accepted if they know and speak Chinese language (Mandarin)
Last updated: April 24, 2026
You can submit your Resume here by pushing APPLY TO POSITION button below
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Location: ROYAL CARIBBEAN GROUP, Worldwide
ISMIRA Agency
actively recruiting for position
LEARNING & DEVELOPMENT CONSULTANT
onboard
Royal Caribbean Cruises!
Learning & Development Consultant
is responsible for all shipboard training processes, training record keeping and the crew welfare program. They foster a culture of continuous learning and teamwork, enhancing crew engagement and job satisfaction.
BENEFITS:
Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
Earn recognition and career advancement opportunities
Travel around the World
Experience working with more than 72 nationalities
Permanent job with contract 6-8 months onboard followed by 60 days of vacation
Save Money as you do not pay for food and accommodation on board
Competitive salary (find out when apply)
Visa fee will be reimbursed on board
Medical insurance provided during contract
RESPONSIBILITIES
Lead and manage all learning and e-learning programs on board the vessel, including planning, evaluation, and administration.
Deliver training courses including but not limited to the Viking Guest Service Excellence Program, Viking Onboarding Program and Viking Leadership Program.
Drive leadership development by providing coaching to the Department Heads, Supervisors and Crew Members to support their career growth and to cultivate talent and prepare for succession planning.
Maintain and update training records in MXP, ensuring accurate data entry and reporting.
Support the Crew Purser with the sign-on process during periods of high crew turnover.
Schedule the monthly training calendar, in coordination with other training, HR and operational needs.
etc.
REQUIREMENTS:
A minimum of 2 years of experience as an Onboard Trainer, L&D Coordinator or similar position
Strong presentation, communication and facilitation abilities, with experience delivering training in a multicultural environment, ideally on board a vessel.
Exceptional leadership and interpersonal skills, with the ability to inspire and guide crew members and the Leadership Team.
Solid administrative skills are preferred, and proficiency in PC-based databases, spreadsheets, and word processing systems (Word, Power Point) is required. Must be flexible, stress-resistant, and a committed team player.
Ability to work independently when delivering training and collaboratively when developing schedules and identifying needs with ship management.
Ability to communicate tactfully with guests, department heads and shipboard
Employees to resolve problems and negotiate resolutions.
Ability to operate basic office equipment, including telephones, computers and copy machines.
Fluent ENGLISH skills - both spoken and written
NOTE:
Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
УдалённоleadЮАР; However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW
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Настройте подбор, и подходящие вакансии будут приходить в Telegram.