Location: Europe (+/- 3 hours)
Workplace: Remote
👋 A LITTLE ABOUT US
We’re building the best platform for authoring, publishing, and maintaining world-class docs. Close to 40,000 sign-ups per month, over 100k Monthly Active Users, used by 2M+ people and thousands of teams like Zoom, FedEx, Nvidia, Snyk, and Google. We’re profitable, backed by P9 Capital, Notion Capital, and Fly VC, and our amazing team is spread across 15 countries in North America, Europe, and Asia.
👩💻THE ROLE
We see Support at GitBook as a key function to strengthen customer trust. Every conversation is a chance to shape the product and make our support model more scalable. As a Technical Support Specialist, you’ll help technical teams document and share what they know with GitBook. You’ll answer product questions and troubleshoot issues with custom domains, integrations, APIs, SSO/SAML and bugs. You’ll use your knowledge of Git and DNS, and your ability to read logs across platforms to track down problems. You’ll keep first-response time, resolution time, and CSAT on track and share recurring feedback with Product and Engineering to improve GitBook. You'll turn what you learn into insight that shapes our roadmap, reduces friction and helps customers succeed long-term.
🫶YOU WILL BE VALUED FOR
- Technical foundations: You know Git, GitHub/GitLab, SAML SSO, DNS and web fundamentals such as caching and redirects.
- Developer fluency: You’re comfortable reviewing code, testing APIs and understanding OpenAPI specifications to support customers using our Integrations Platform.
- AI forward thinking: You’re familiar with AI and LLM tools (including MCP) and keep up with new developments. You bring ideas for automation, self-service and smarter workflows.
- Customer empathy and clear communication: You listen carefully and explain complex issues simply both in writing and conversation with a friendly tone.
- Prioritization under pressure: You keep a busy queue moving with quick thoughtful replies while investigating deeper issues. You know when to switch focus or escalate.
- Systems thinking: You don't just solve tickets. You ask why they happened and how to prevent the next hundred.
- Remote collaboration: You troubleshoot with teammates, share what you learn and know when to work async or jump on a call.
- Autonomy and adaptability: You take ownership, try things, ask for help when needed and learn as the product and team evolve.
- Market curiosity: You follow how technology, AI, documentation and developer tools are changing and where GitBook fits. You dig into customer problems and bring ideas back to the team to improve our product, processes and customer experience.
🙌 WHAT WILL YOU BE DOING
- Solving high-impact technical problems: Triage, troubleshoot and debug customer problems, knowing what needs urgent escalation and what belongs in a bug report or roadmap discussion. Document complex issues with reproduction steps and relevant logs and work with Engineering to resolve them.
- Supporting customers: Help customers through our Helpdesk, Slack or Teams with everything from Authenticated Access and SAML SSO to monorepos and redirects. Ask follow-up questions to understand what they’re trying to achieve, help them get more from GitBook and build relationships where they feel comfortable sharing honest feedback.
- Turning support into product insight: Spot recurring bugs, friction points and feature requests. Quantify their impact, suggest workarounds and bring clear, evidence-based recommendations to Product, Engineering and Design.
- Shaping how we work: Help our small team improve how we prioritize, triage and automate support. You’ll work with evolving processes rather than a fixed playbook, take initiative with limited guidance and speak up with ideas and concerns.
✨ WHAT'S NEXT?
Here's what our process will look like:
- A screening interview with our People Team - 30 minutes
- Interview with Support team member (technical interview) - 45 minutes
- Technical Exercise
- Meeting Hiring Manager + Support Team - 45-60 minutes
- Meeting our CEO - 30 minutes
- Offer
*This process is not set in stone, we might add steps to the process as we go along, like a work sample. We will make sure to keep you posted!
👥 Join GitBook at a pivotal time as we evolve our product and team. This is a chance to shape our product, craft, and culture https://www.gitbook.com/about#open-roles.
BelesAI развивает собственные решения для автоматизации бизнес-процессов образования, управления и безопасности, а также помогает компаниям внедрять современные цифровые решения.
Описание вакансии:
CRM-система, Google Workspace (Docs, Sheets, Drive), Google Meet / Zoom, WhatsApp, Telegram, LinkedIn.
Для работы предоставляется необходимая техника.
Опыт в продажах от 1 года.
Опыт B2B или продаж IT-продуктов будет преимуществом.
Умение самостоятельно искать потенциальных клиентов, выходить на ЛПР и договариваться о встречах.
Навыки проведения переговоров, презентации продукта, выявления потребностей и работы с возражениями.
Готовность работать с планом продаж и отвечать за результат.
Организованность и умение системно вести сделки в CRM.
Фиксированный оклад + бонусы за продажи.
График: понедельник–пятница, 09:00–18:00.
Офис в Астане.
Полная занятость.
Возможность работать с развивающимся IT-продуктом и напрямую влиять на его развитие через обратную связь клиентов.
Задачи:
— Офлайн сабақ өткізу
— ҰБТ материалдарын құрастыру
Требования:
— ҰБТ саласында 1-3 жылдық тәжірибе
— Canva, MS Office, Google Sheets, Google Docs платформаларымен жұмыс істеу
Условия:
— Жалақы оқушы басына беріледі
— График 6/1 с гибкими часами
ОфисҚызылорда
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Задачи:
— Консультировать клиентов в чатах, по email, телефону и в мессенджерах.
— Помогать клиентам по вопросам регистрации, верификации, пополнения и вывода средств.
— Разбираться в обращениях и претензиях, работать с возражениями.
— Передавать технические и сложные вопросы профильным отделам и контролировать их решение.
— Фиксировать обращения и результаты работы в CRM.
— Вести необходимую отчётность.
— Тестировать сервисы и новые функции компании.
— Участвовать в улучшении и автоматизации клиентских сервисов.
— Взаимодействовать с другими командами для решения проблем клиентов.
Требования:
— Грамотная устная и письменная речь.
— Английский язык на разговорном уровне.
— Уверенное владение ПК, интернет-сервисами и искусственным интеллектом.
— Умение понятно и структурированно излагать информацию.
— Способность быстро разбираться в новых продуктах и процессах.
— Готовность работать с большим количеством задач и обращений.
— Ответственность и дисциплина при удалённой работе.
— Спокойное отношение к сложным и конфликтным ситуациям.
— Умение самостоятельно принимать решения в рамках своих полномочий и вовремя обращаться за помощью.
Будет плюсом:
— Опыт в клиентской поддержке: чаты, звонки, email, мессенджеры.
— Опыт работы с CRM.
— Опыт работы с возражениями и претензиями.
— Опыт в финтехе, банках, онлайн-сервисах, e-commerce или IT-поддержке.
— Экономическое, финансовое или лингвистическое образование.
— Опыт работы с Google Docs / Google Sheets.
Условия:
— Удалённый формат работы.
— Полноценное обучение с куратором.
— Постепенный выход на самостоятельную работу.
— Работа в команде клиентского сервиса.
— Возможность влиять на улучшение внутренних процессов и клиентских сервисов.
Задачи:
– координировать сотрудников и подрядчиков: ставить задачи, контролировать качество и следить за соблюдением дедлайнов;
– вести календарь руководителя: планировать встречи, созвоны и трекать важные договоренности;
– вести задачи по текущим клиентским проектам, не допуская провисаний;
– собирать коммерческие предложения и презентации по готовым вводным;
– готовить тексты: вести деловую переписку с клиентами, писать посты, описания и письма;
– проверять исходящие материалы (презентации, сметы, рассылки, тексты) на логику, грамотность и ошибки;
– вести базовый документооборот: договоры, счета, акты и контроль поступления оплат;
– первично квалифицировать входящие клиентские заявки;
– искать подрядчиков, блогеров и креаторов под проектные задачи.
Требования:
– суперструктурность, педантичность и искренняя любовь к порядку в задачах и файлах;
– грамотная устная и письменная речь, внимательность к деталям и опечаткам;
– развитые софт-скиллы: навык тактично, но твердо контролировать сроки и отсутствие барьера перед созвонами/переписками;
– уверенная работа с Google Docs, Google Sheets, Canva / Figma;
– навык использования нейросетей в работе (будет большим плюсом);
– понимание специфики инфлюенс-маркетинга, посевов, UGC и маркетплейсов станет серьезным преимуществом.
Условия:
– доход: 40 000 руб. оклад + премия до 10 000 руб. по итогам месяца (выплаты без задержек дважды в месяц — 15 и 30 числа);
– полностью удаленный формат работы;
– на связи с 10:00 до 20:00 по МСК (основная операционная загрузка с 11:00 до 19:00);
– прямое взаимодействие с фаундером без лишней бюрократии;
– возможность увидеть изнанку работы агентства и продаж на сотни тысяч рублей;
– перспектива карьерного роста до аккаунт-менеджера или операционного директора.
Задачи:
— взаимодействовать с подрядчиками и сотрудниками: ставить задачи, контролировать сроки и качество, дёргать, если кто-то пропал
— вести календарь, созвоны, дедлайны и напоминать о важных событиях
— держать в порядке задачи по проектам, чтобы ничего не провисало
— собирать презентации и коммерческие предложения по вводным
— писать тексты: письма, сообщения клиентам, посты, описания
— проверять рассылки, тексты, презентации, сметы на ошибки, логику и косяки
— готовить документы: договоры, допники, счета, акты и следить за оплатами от клиентов
— первично разбирать входящие заявки
— искать подрядчиков, креаторов и блогеров под задачи
Требования:
— супер-организованность и любовь к порядку
— грамотность и внимательность к ошибкам
— умение вежливо, но твёрдо требовать соблюдения дедлайнов
— готовность к перепискам и созвонам с незнакомыми людьми
— уверенное владение Google Таблицами, Docs, Canva и Figma
— использование нейросетей будет большим плюсом
— понимание блогеров, посевов, UGC, маркетплейсов — огромный плюс
Условия:
— зарплата 40 000 ₽ + премия до 10 000 ₽ по итогам месяца
— выплаты два раза в месяц, 15 и 30 числа, без задержек
— полностью удалённая работа
— рабочее время с 10:00 до 20:00 МСК, основная работа примерно с 11 до 19
— работа напрямую с работодателем, без бюрократии
— возможность карьерного роста до операционного менеджера или аккаунта
— возможность увидеть внутреннюю работу агентства и процесс продажи проектов на сотни тысяч рублей
Задачи:
— Проводить исследования на русском и английском языках: находить релевантную информацию, проверять и структурировать её
— Поиск и управление подрядчиками, включая юристов, агентов, переводчиков и других
— Контроль задач, назначенных сотрудникам и подрядчикам: отслеживание сроков, управление проектами, предоставление отчетов о статусе
— Ведение социальных сетей: создание и публикация контента, анализ показателей эффективности
— Улучшение существующих рабочих процессов и создание новых при необходимости
— Поиск, тестирование и внедрение новых сервисов, включая AI-инструменты
— Выполнение административных задач: подготовка отчетов, взаимодействие с государственными органами
— Помощь с личными задачами
— Обработка информации, документов и коммуникаций с высоким уровнем конфиденциальности
— Полное сопровождение в организации поездок
Требования:
— Опыт работы не менее 3 лет в качестве личного, исполнительного или бизнес-ассистента, либо ассистента семейного офиса с практической ответственностью за бизнес и личные вопросы руководителя
— Проживание вне России, в Европе или Азии
— Свободное владение русским языком
— Английский язык на уровне C1 и выше: уверенное письменное общение с носителями, работа с документами и проведение исследований на английском
— Умение работать без пошаговых инструкций, самостоятельно расставлять приоритеты, находить решения, доводить задачи от начала до конца и привлекать руководителя при необходимости
— Сильные навыки исследования и умение четко структурировать и представлять информацию
— Опыт управления проектами
— Опыт работы с распространёнными цифровыми инструментами (Google Docs, инструменты управления проектами, AI-сервисы)
— Хорошие письменные и устные коммуникативные навыки
— Высокая организованность и системный подход к работе
— Гибкость и способность эффективно работать в условиях неопределённости
— Внимание к деталям и высокая ответственность
— Пунктуальность и аккуратность
Условия:
— Полностью удалённая работа
— Полная занятость: 40 часов в неделю, с понедельника по пятницу, выходные — свободны
— Зарплата от $1,500 до $2,500 в месяц в зависимости от опыта
— Условия оплаты обсуждаются с успешным кандидатом
Процесс найма:
— Короткая форма заявки
— Интервью с руководителем
— Оплачиваемое тестовое задание
УдалённоOversee tasks assigned to employees and contractors: track deadlines, manage projects, provide status updates Handle social media: create and publish content, analyze performance metrics Improve existing workflows and create new ones when needed Source, test and implement new services, including AI tools Handle administrative tasks: prepare reports, communicate with government agencies Assist with personal tasks Handle information, documents and communications with a high level of confidentiality Provide end-to-end travel support Requirements 3+ years of experience as a Personal / Executive / Business Assistant or Family Office Assistant, with hands-on responsibility for both the executive's business and personal matters You must be based outside Russia and reside in Europe or Asia Fluency in Russian English at C1 level or above: you can communicate confidently in writing with native speakers, work with documents and conduct research using English-language sources Ability to work without step-by-step instructions, set priorities independently, identify solutions, take tasks from start to finish and involve the executive when necessary Strong research skills and the ability to organize and present information clearly Project management experience Experience with widely used digital tools (Google Docs, project management tools, AI services) Strong written and verbal communication skills Highly organized and systematic approach to work Flexibility and the ability to work effectively in ambiguous situations Strong attention to detail and a high level of accountability Punctuality and accuracy What we offer Fully remote work Full-time: 40 hours per week, Monday through Friday, weekends off Salary: $1,500–2,500 per month, depending on experience; Apply Now → Please mention “I found this job at Remocate!” Get fresh remote & relocation jobs in your inbox A short digest of new openings
Location: Serbia; Spain; Cyprus; Poland; Georgia
About the Role
We are looking for a highly detail-oriented
Senior Legal Ops Specialist
to review, prepare, and coordinate commercial contracts and waiver documentation for the US market.
This fully remote role sits at the intersection of
legal analysis, operations, and AI-driven workflows
, offering exposure to real business decisions and contract risk management.
You will manage a
high volume of document reviews and iterative revisions
, requiring exceptional attention to detail and strong organizational skills.
The role also includes supporting broader legal and compliance matters across the company.
Employment Type:
- Full-time 8.30 am - 5 pm, New York time.
- Remote work.
- B2B contract.
Key Responsibilities
Contract Review & Preparation
Review B2B commercial contracts received from clients.
Identify risk clauses, inconsistencies, ambiguous wording, and errors in commercial contracts.
Prepare structured comments and suggested revisions.
Support multiple negotiation and revision cycles.
Ensure documents are fully prepared before final executive review.
Waiver Document Analysis
Review conditional and unconditional waivers.
Verify project data accuracy, financial figures, and the legal logic of release provisions.
Compare waiver documents against project information.
Flag risks and recommend approval or required corrections.
Legal Operations & Workflow Coordination
Manage document review workflows in ClickUp or similar systems.
Track review stages, versions and status updates.
Ensure analysis reflects full project context, including state nuances, project type, value, scope, and delivery/installation details
AI-Assisted Contract Analysis
Use AI tools (e.g., ChatGPT, Claude) for issue spotting, redlining, document comparison, and summaries.
Validate AI outputs and refine analysis manually.
Contribute to improving prompt templates and AI workflows.
Legal Coordination Support
Prepare structured materials for external legal counsel.
Support internal teams on dispute/mediation cases, landlord matters, and trademark or compliance issues.
Escalate complex legal risks appropriately.
Cross-Functional Communication
Communicate contract comments and required changes to sales managers.
Support negotiation cycles with clients through internal coordination.
Ensure final documents are accurate and aligned with company risk standards.
Requirements
Must Have:
Degree in Law.
5+ years of experience in contract review, legal support/paralegal work, or legal operations, including experience working independently as an individual contributor.
Experience reviewing B2B contracts and commercial documentation.
Experience handling difficult negotiations and standing firm on the company's interests.
Experience supporting external lawyers/outside counsel.
Familiarity with legal frameworks and contract practices across multiple jurisdictions.
Fluent English and Russian (C1 minimum required).
Strong analytical and structured thinking, with exceptional attention to detail.
Practical experience using AI tools for contract and document analysis, including the ability to write own prompts for contract-related work.
Proficiency in Microsoft Word or Google Docs, including tracked changes, commenting, and PDF review/version control.
Fast learning ability and sound judgment on when to escalate issues.
Ability to work independently in a remote, high-volume operational environment.
Precision and accountability in document work, including repetitive but high-impact analytical tasks.
Strong written communication skills.
Digital fluency and comfort with structured workflows.
Good to have:
Experience in construction, manufacturing, engineering, or other project-based industries.
Understanding of US commercial contract logic.
Familiarity with state-specific contract nuances.
Experience in remote international teams.
Benefits
Exposure to
US commercial contracting practices.
Opportunity to work closely with the CEO
High-responsibility role with real business impact.
Structured processes and collaborative leadership.
Задачи:
— Продажи клиентам виз, ВНЖ, АТЭС на все международные направления (входящие заявки с рекламы, рекомендации и иные источники);
— Передача документов в визовый отдел для дальнейшей обработки, проверка готовых документов на предмет ошибок перед отправкой клиентам;
— Сбор актуальной информации по продуктам и статусам текущих клиентов;
— Доведение спорных кейсов до руководителя для решения нестандартных ситуаций;
— Контроль за проведением оплат от клиентов и ведение соответствующего учета;
— Выдача готовых документов клиентам и ответы на возникающие вопросы для обеспечения качественного сервиса;
— Формирование графика доставок и взаимодействие с курьером для обеспечения своевременной доставки документов;
— Работа в amo CRM (Заполнение карточки клиента; ведение клиента по этапам в воронке; тегирование, сбор информации об источниках лидогенерации; своевременная отправка шаблонов и контроль, доп. контроль сроков и задач; чат с клиентом в рамках KPI агентства (контроль срока ответа новому клиенту, время ответа действующему);
— Оформление инвойсов и договоров для клиентов и взаимодействие с партнерами.
Условия:
— Конкурентоспособный фиксированный оклад 600$ + премия за продажи;
— Четко установленные KPI с бонусами за выполнение планов;
— Молодой и дружный коллектив, работа в команде;
— Возможности для карьерного роста и развития;
— Работа удаленно, возможны разные варианты по времени начала рабочего дня, как по времени МСК, так и по времени МСК +3, +4, +5.
Требования:
— Опыт работы в продажах от 3х лет;
— Релевантный опыт: опыт продаж виза/ВНЖ обязателен;
— Владение английским от B2 и выше;
— Опыт работы в Notion, amo CRM, Google doc будет вашим преимуществом;
— Наличие стабильного подключения к интернету.
УдалённоРабота удаленно, возможны разные варианты по времени начала рабочего дня, как по времени МСК, так и по времени МСК +3, +4, +5
Задачи:
— Ведение полного документооборота по объектам: договоры, сметы, акты, счета, накладные и другие документы;
— Подготовка, оформление и проверка документов;
— Контроль своевременного согласования и подписания документов;
— Систематизация, учет и хранение документации по каждому объекту;
— Ведение реестров документов и контроль наличия оригиналов;
— Взаимодействие с подрядчиками, контрагентами и другими участниками проектов по вопросам документации;
— Контроль сроков предоставления необходимых документов;
— Организация встреч руководителя с подрядчиками и контрагентами;
— Ведение календаря руководителя, организация встреч и звонков;
— Фиксация договоренностей и контроль выполнения поставленных задач;
— Выполнение административных и организационных поручений руководителя.
Требования:
— Гражданство РФ и проживание в Тбилиси;
— Английский - B2 и выше: уверенное общение, деловая переписка и работа с документами;
— Грамотность и внимательность при работе с документами;
— Организованность, ответственность и умение контролировать сроки;
— Уверенное владение Google Docs / Sheets;
— Опыт в делопроизводстве, документообороте или на позиции помощника руководителя будет преимуществом.
Условия:
— ЗП: 800-1000$
— График: 9:00-18:00
Location: Remote US
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
About the Legal, Compliance, and Public Affairs team
The Legal, Compliance, and Public Affairs team is a group of dedicated professionals committed to helping Affirm scale, innovate, and provide outstanding products for consumers, merchants, and key partners. We combine legal, compliance, and policy expertise to guide growth, shape products, and build trust across our ecosystem. Our work spans multiple professional disciplines and provides the foundation for Affirm’s mission to deliver honest financial products.
About the role
Affirm’s Compliance team implements a compliance program that enables Affirm to proactively adhere to regulatory requirements while also identifying and addressing potential regulatory issues that may arise. As a second line of defense, Compliance proactively partners with the business to support new products, markets, initiatives, change management, issue identification and remediation plans, and assessment/monitoring of third parties.
Affirm is actively seeking a Compliance Lead to support certain critical compliance management program elements. In this role, the Compliance Lead will help to administer Compliance’s Testing Program. This includes completing reviews to ensure compliance with federal/state regulations, identifying gaps and deficiencies with regulatory compliance concerns, collaborate with cross functional partners including Legal, Operations, Product, Engineering and senior management to resolve identified issues and further build out our compliance program. This role will report to the Senior Compliance Manager and will be required to work independently and cross-functionally.
What you'll do
Perform ongoing compliance testing and reporting on adherence to compliance program and federal/state regulatory requirements.
Work closely and cross-functionally with multiple departments (Compliance, Legal, Risk, Product, etc.) while completing reviews.
Support a very fast paced business with tight deadlines while providing diligent and detailed work product.
Collaborate with management to identify improvements to current processes or propose new processes to strengthen internal controls.
Coordinate the execution of the compliance risk assessment and control inventory, including collecting and documenting results.
Serve as an expert in the area of regulatory compliance and how it applies to new and/or revised products and services.
Continuously improve internal compliance processes relating to the Compliance Testing Program.
What we look for
5+ years of professional work experience in Compliance Testing, or Audit.
Knowledge of applicable laws, regulations, financial services, and regulatory trends that impact Affirm’s business.
Experience in completing end-to-end compliance testing activities.
Strong communication and relationship management skills.
Inquisitive and proactive in proposing creative and effective solutions and ability to learn and adapt in a fast-paced environment.
Strong project management, critical thinking and analytical skills.
Excellent verbal and written communication skills with the ability to clearly present complex and sensitive issues.
Proficient computer navigation skills using a variety of software packages, including Google docs, word processing, spreadsheets, and presentations.
Must be detail oriented, thorough, and well organized.
Base Pay Grade
- J
Equity Grade
- 5
Employees new to Affirm typically come in at the start of the pay range.
Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $130,000 - $180,000
USA base pay range (all other U.S. states) per year: $115,000 - $165,000
Please note that visa sponsorship is not available for this position.
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
Location: Paris
Workplace: OnSite
Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?
Are you looking for a work environment that values trust, proactivity, and autonomy?
Then Pennylane is the right place for you !
Our vision
We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).
We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.
About us
Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)
In 5 years of existence, we’ve managed to :
💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants
💰 Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...
👨👩👧👦 Grow from 7 cofounders to 1000 happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor https://www.glassdoor.fr/Avis/Pennylane-France-Avis-E4171708.htm.
🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe
🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings https://www.google.com/search?q=pennylane&ei=O9pOYvm0Co-blwSmhKmIAw&ved=0ahUKEwi5vsWL-4H3AhWPzYUKHSZCCjEQ4dUDCA4&uact=5&oq=pennylane&gs_lcp=Cgdnd3Mtd2l6EAMyDQgAEIAEELEDEIMBEAoyCwguEIAEEMcBEK8BMgcIABCABBAKMgcIABCABBAKMgUIABCABDIFCAAQgAQyBQgAEIAEMgcIABCABBAKMgcIABCABBAKMgcIABCABBAKOgcIABBHELADOgkIABCwAxAKEEM6CgguEMcBEK8BEAo6BggAEBYQHjoICAAQFhAKEB46DQguEIAEEMcBEK8BEApKBAhBGABKBAhGGABQ7QFY6wVgugdoAXABeACAAUiIAbMCkgEBNZgBAKABAcgBCcABAQ&sclient=gws-wiz
🚀 Already more than 900,000 small and medium-sized enterprises (SMEs) and over 6000 accounting firms use Pennylane in France!
In 2024, we implemented an organizational structure built around business 'tracks'. This approach integrates key stakeholders across marketing, sales, product, and customer care into unified teams focused on specific product lines or client segments. Each track operates as a mini-business, empowered with dedicated resources (e.g., product marketing, data analytics, and operational support) and direct accountability for performance.
Why this role matters at Pennylane
As Chief of Staff to the CTO, you operate as a senior leader in the Tech organisation. Your leverage does not come from managing teams but from owning the hardest problems that sit between them, and from being technical enough to earn the trust of the other engineering leaders.
You are the person the CTO trusts with ambiguous, org-wide problems. You turn that ambiguity into a clear framing, a decision, an owner and a measurable outcome.
This is not a coordination role. You are expected to have opinions on engineering strategy, staffing choices and technical trade-offs, and to defend them in front of the Tech leadership team.
Team and Context
Pennylane's Tech organisation is 70+ squads, each led by an Engineering Manager working with a PM and a Product Designer. We serve 1.5m+ customers and we want to scale in Europe. At that size, the hard problems are no longer inside a squad: how the organisation plans, how it decides, how it measures itself, how it invests in foundations without stalling product delivery. That is your perimeter.
You report directly to Quentin, Co-founder & CTO. Your influence comes from the scope of what you own and from credibility with senior engineering leaders, which is why we ask for a technical background. As the organisation grows, this role can evolve towards a management position.
Key missions
Engineering strategy and transversal initiatives
- Own the strategic, cross-organization initiatives that no single squad can carry: platform or architecture programmes, reliability and quality step-changes, engineering productivity, technical debt paydown
- Frame the problem, build the technical and business case, secure alignment across Engineering, Product and Security to drive execution
- Lead the Tech side of company-level programmes (e.g. European expansion, major compliance or infrastructure shifts) alongside the rest of the Tech leadership
Planning & Performance tracking
- Own the Tech planning cycle: collect the inputs, surface the trade-offs (capacity vs. platform, run vs. new bets), and drive the arbitration with Tech leadership
- Drive the definition and calibration of Tech OKRs, and hold the organisation accountable
- Define what "good" looks like for a 70+ squad engineering organization and build the metrics that measure it (delivery cadence, reliability, quality, staffing and attrition, engineering satisfaction)
Decision-making and leadership cadence
- Own the Tech leadership operating system: staff meetings, QBRs, roadmap and architecture reviews. You design them, set the agenda, write or commission the pre-reads, frame the decisions to be made, and make sure decisions land
- Maintain the CTO's decision log: what was decided, by whom, with what trade-off, and what happened next
- Raise the quality of decision-making across the Tech leadership team
Communication
- Lead internal and operational communications across the engineering organization, building clear messaging systems from board decks down to team-wide updates
Who you’ll work with?
- CTO and Tech leadership (Head of Engineering / Head of Data / Senior Engineering Managers)
- Rest of the leadership (CPO, VP Strategic Initiatives)
- Other relevant teams (e.g. Security, Finance, People)
Who we’re looking for
Must-have
- An engineering degree (engineering, computer science or equivalent scientific curriculum)
- Technical fluency: you can read a design doc, follow an architecture discussion, challenge an estimate or a trade-off, and be taken seriously by senior engineers
- 7-10 years of experience, including significant time inside a tech organisation at scale (multiple squads, platform teams), where you have lived the problems of scaling engineering
- A track record of owning complex, cross-organisational initiatives from framing to measurable outcome with senior stakeholders
- Outstanding written communication: this role produces documents that senior people act on
- Fluency in English
Nice-to-have
- A hands-on engineering past: software engineer, engineering manager, Technical Program Manager, architect or equivalent
- Experience as a Chief of Staff, VP/Director of Engineering Operations, or in a strategy & operations function inside a product-led tech company
What you can expect?
Within one month
- You'll complete the company and Tech onboarding, including our application, accounting domain and engineering practices
- You'll have met the Tech leadership team and formed your own view of where the organisation loses time, quality or alignment
- You'll have taken ownership of the leadership cadence and the next planning milestone
Within 3-6 months
- You'll be leading selected org-wide strategic initiatives end-to-end, with a measurable target
- The Tech organisation will have a metrics picture it trusts and uses to make decisions
- You'll be a recognised voice in the senior tech community at Pennylane, consulted on decisions rather than just informed of them
- You'll be shaping the engineering narrative that the rest of the company and the board hear
Recruitment Process
- Screening interview with Barbara - Senior Recruiter (30 mins)
- An interview with Eric - VP Strategic Initiatives (1h)
- A Business Case to prepare at home and to present (1h)
- A final interview with Quentin - CTO (45 mins)
What do we do to make your work life easier
🌴 Wherever you are based, you will get 25 vacations days paid by Pennylane
💵 You’ll have a competitive compensation package
📈 You'll get company shares to enjoy a piece of the success story you're building with us
🏡 You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
🇬🇧 You’ll have access to Busuu https://www.busuu.com/fr/p/start-learning?utm_medium=cpc&utm_source=google&utm_campaign=FR_FR_Web_Brand_E&utm_group=FR_FR_Web_Brand_E&utm_term=busuu&gclid=CjwKCAjw682TBhATEiwA9crl34OqnbJDliinEXFZNqOcb6391KXrgq4ZDDwEiwMdtTdtuVULvuF7HhoCgZEQAvD_BwE&gclsrc=aw.ds to perfect your English or your French
💻 You’ll get the latest Apple equipment
🏢 Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
🎉 We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.
If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)
We're working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.
Who are we looking for ?
To thrive at Pennylane, you need :
-To speak English (level is assessed and appreciated according to the department you’re applying to)
-To be energized by an ever-shifting work environment
-To be highly collaborative (within your team or other stakeholders)
-Sufficiently experienced to prioritize business-led actions on your day to day activity
We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria.
If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.
Important information for candidates
Recruitment scam attempts are on the rise. We invite you to remain vigilant during your exchanges.
Applications through official channels only : apply exclusively through our job postings published on our official platforms (career site, official partner pages).
Always verify the sender's email address: our communications are sent from professional email addresses with the domains @pennylane.com or @pennylane-partners.com
We will never ask you for payment or financial information
(bank details, payment for an interview, equipment purchases, etc.) as part of the recruitment process. If such a request is made to you, it is fraudulent. We invite you to not respond and to report it to us immediately.
We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment.
We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.
🇫🇷 Données personnelles
Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : dpo@pennylane.com. dpo@pennylane.com
Notre data policy https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇬🇧 Personal Data
Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇩🇪 Personenbezogene Daten
Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an dpo@pennylane.com schreiben. Mehr erfahren https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇪🇸 Datos personales
Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a dpo@pennylane.com. Más información https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
Задачи:
— Управлять и консультировать клиентов.
— Поддерживать высокий уровень обслуживания клиентов и строить долгосрочные отношения.
— Управлять портфелем клиентов, включая удержание, регулярное общение и обработку запросов клиентов.
— Выявлять дополнительные потребности клиентов и делать мягкие предложения по увеличению продаж.
— Координировать решение клиентских вопросов с внутренними командами.
— Поддерживать точную информацию о клиентах в CRM и обновлять документацию.
Требования:
— Опыт работы Key Account Manager / Account Manager.
— Опыт работы с CRM-системами.
— Уверенный пользователь Excel, Google Sheets, Google Docs.
— Сильные навыки коммуникации и обслуживания клиентов.
— Уверенный английский язык, включая устный.
— Русский язык — родной.
— Опыт в продажах, телекоммуникациях, CPaaS, поддержке клиентов или KAM.
— Технический бэкграунд будет плюсом.
— Аналитический склад ума будет плюсом.
Мягкие навыки:
— Сильная ориентация на клиента и коммуникационные навыки.
— Самостоятельность и чувство ответственности.
— Стрессоустойчивость.
— Позитивное и конструктивное отношение.
— Готовность глубоко понимать продукт и контекст клиента.
Location: São Paulo, Brazil
About Turing
Turing’s mission is to accelerate superintelligence to drive real economic progress. Headquartered in San Francisco, Turing works with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and frontier research benchmarks that improve model capabilities in software engineering, enterprise knowledge work, and advanced STEM reasoning. In software engineering, Turing is the largest and longest-running data provider in the category. Turing also works with Fortune 500 enterprises across financial services, life sciences, healthcare, retail, automotive, and CPG to build and deploy end-to-end agentic AI systems inside mission-critical workflows. By operating on both sides, Turing closes the loop between frontier research and enterprise deployment, turning real-world deployment signals into better data, evaluations, and more capable models. Learn more at
www.turing.com
.
ABOUT THE ROLE
Turing is the world's leading research accelerator for frontier AI labs. The STEM Horizontal team produces the high-signal STEM data those labs train on, and this role builds the machinery behind it: the task-authoring tools, data pipelines, evaluation harnesses, sandboxed execution environments, and agentic workflows our researchers and domain experts work inside every day.
This sits at the seam between engineering and research. You'll own production systems end-to-end, and you'll be the person a researcher pulls in to ask why an eval is producing misleading numbers. Correctness and reproducibility are the product: a subtle bug here doesn't crash anything, it quietly poisons a training run and costs weeks. If you want to build systems that visibly shape how frontier models learn to reason about code and science, this is the seat.
WHAT YOU'LL DO
Own services end-to-end: design, implementation, rollout, and production operation.
Build backend services and the data pipelines that generate, validate, score, and version datasets, reproducible from a commit and a config.
Ship data-dense internal interfaces: virtualised tables, server-side filtering, review and annotation UIs that stay fast at tens of thousands of rows.
Build and operate
agent harnesses
, multi-step loops with tool use, retries, and structured output, running against real repos and test suites.
Build
sandboxed execution environments
where model-generated code runs safely and deterministically at volume, and stand up the RL environments and eval harnesses on top.
Trace and debug agent runs end-to-end: where the loop stalled, which tool call failed, why the grader disagreed with the human.
Own infrastructure as code and CI/CD; debug production issues across the stack and drive the reliability work that follows.
Raise the bar through code review, design docs, and innovation, partnering with researchers and quality owners on what “good” means.
TECH STACK
Backend
Python · FastAPI · Django / Django Ninja · PostgreSQL · MongoDB · REST + OpenAPI
Frontend
TypeScript · React · Next.js · virtualised tables, server-side filtering
Platform
Linux · Docker · Terraform · CI/CD · AWS or GCP
WHAT YOU NEED
6+ years building and operating production software, ideally at product companies with real scale.
Deep
Python
with production
FastAPI
and/or
Django
, ORM performance, migrations, async patterns.
Strong
PostgreSQL
(schema design, query optimisation, indexing) and NoSQL.
Frontend production with
TypeScript / React / Next.js
.
Fluent on
Linux
and
Docker
;
Terraform
or comparable IaC on
AWS or GCP
, and ownership of the CI/CD that ships it.
Daily use of LLM coding tools
(Claude Code, Cursor, Copilot) as part of how you actually ship, with the judgement to review their output critically and know where they break down. We are an AI-forward team; this is a must-have.
You've built something on top of
LLM APIs
that other people depended on, an agent, a pipeline, an eval, and you know where it was fragile.
Comfort with
non-deterministic systems
: you can tell a real regression from noise, and you reach for a controlled experiment over a hunch.
Advanced
Git
and real testing discipline, unit, integration, and the negative and edge cases people skip.
Clear written communication; comfortable working without hand-holding, and comfortable saying when a spec is wrong.
NICE TO HAVE
Internal tools or developer platforms used daily by a technical team.
Agent frameworks and protocols, LangGraph, MCP, OpenAI/Anthropic tool use.
Sandboxing and untrusted code execution: gVisor, Firecracker, seccomp.
Workflow orchestration (Temporal, Airflow, Prefect, Dagster) and Kubernetes beyond managed defaults.
LLM coding benchmarks (SWE-bench, Terminal-Bench), eval frameworks, or exposure to RLHF / RLVR.
PREFERRED BACKGROUND
Bachelor's or Master's degree with
6+ years
experience in Computer Science, Software Engineering, Data Science, Machine Learning, AI, or a programming-heavy IT field.
We weight demonstrated work outcomes most heavily, a strong track record without a matching degree is fine.
Values
We are client first:
We put our clients at the center of everything we do, because their success is the ultimate measure of our value.
We work at Start-Up Speed:
We move fast, stay agile and favor action because momentum is the foundation of perfection
We are AI forward:
We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity.
Advantages of joining Turing
Work at the frontier of AI
, helping the world’s leading AI labs improve their most advanced models by building expert datasets, RL environments, and first-of-a-kind benchmarks.
Contribute to leading-edge AI research
and showcase your work at top conferences such as ICLR, ICML, and NeurIPS.
Bring frontier AI innovation to the enterprise
, applying lessons learned from leading AI labs to solve real-world business challenges.
Collaborate with and learn from exceptional colleagues
with deep AI experience from Google, Meta, Amazon, and other leading technology companies.
Move at the pace of AI innovation
, with the speed, ownership, and impact of a startup.
Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
For applicants from the European Union, please review
Turing's GDPR notice here
.
Задачи:
— генерировать черновики статей в ChatGPT / Claude / Gemini по готовым темам и ТЗ;
— редактировать и очеловечивать тексты;
— убирать водянистые рассуждения, канцелярит и повторяющиеся конструкции;
— выполнять базовый фактчекинг;
— проверять уникальность через Text.ru;
— сдавать готовые отформатированные материалы в Google Docs.
Требования:
— понимание работы с нейросетями: умение задавать контекст и докручивать результат;
— грамотный русский язык и чувство стиля;
— способность отличать сухой роботизированный текст от естественной речи;
— владение ChatGPT / Gemini, Google Docs и базовыми сервисами проверки текста;
— ответственность за сроки;
— готовность быть на связи в свою смену;
— стабильный доступ в интернет.
Условия:
— полностью удалённая работа;
— гибкая сетка смен: 10:00–14:00, 14:00–18:00 или 18:00–21:00;
— сдельная оплата 400–600 ₽ за принятую статью;
— в смену выдают 3–4 текста, объём может меняться в зависимости от загрузки;
— заявленный доход 1 200–3 000 ₽ в день;
— выплаты каждый вечер после окончания смены;
— оплачиваемое тестовое задание — 400 ₽ после проверки;
— после теста компания предоставляет рабочие доступы к нейросетям.
В международное издательство, создающее информационные порталы в сферах финансов и гемблинга, требуется контент-менеджер. Работа предполагает удалённый формат с пятидневной рабочей неделей по московскому времени и восьмичасовым рабочим днём. В обязанности входит публикация и оформление текстового, видео- и графического контента, поиск и загрузка аналитических материалов, новостей и статей согласно установленным алгоритмам, а также работа с WordPress, включая HTML-разметку, добавление тегов, ссылок, меток и организацию перелинковки. Кроме того, необходимо заниматься модерацией и публикацией контента в социальных сетях. Кандидат должен иметь опыт работы на аналогичной позиции не менее одного года, уверенно владеть WordPress, быть внимательным и аккуратным. Дополнительным преимуществом будет умение работать с Google Docs и знание Photoshop или других графических редакторов. Компания предлагает 28 дней отпуска, оплачиваемые больничные, компенсацию половины расходов на оборудование и обучение после полугода работы, а также возможности карьерного роста от специалиста до тимлида в течение 3–5 лет.
Задачи:
— Разработка и внедрение маркетинговых стратегий с глубоким пониманием принципов digital-продвижения.
— Составление контент-планов, разработка технических заданий для SMM-специалистов, дизайнеров, фотографов и видеографов.
— Анализ ключевых метрик: CPL, CAC, ROMI, конверсия, LTV и другие.
— Участие в командировках, выставках, обучениях и мероприятиях компании.
Требования:
— Опыт работы маркетологом от 2 лет.
— Навыки работы с CRM-системами, системами аналитики, рекламными кабинетами, а также Excel, Google Таблицами, Google Docs, Canva и сервисами для создания презентаций.
— Высокая степень ответственности, креативность и аналитический склад ума.
Условия:
— Работа в офисе в Астане.
— График работы 5/2.
— Официальное трудоустройство в соответствии с ТК РК.
— Зарплата 500 000 тенге на руки.
Требования:
— Знание русского и узбекского языков — обязательно
— Уверенный пользователь компьютера (MS Office, Google Docs и др.)
— Ответственность, аккуратность, внимательность к деталям
— Коммуникабельность и желание развиваться
Время работы:
— с 10:00 до 20:00
Твои задачи:
— Работа с документами и входящей/исходящей корреспонденцией
— Поддержка административных процессов
— Взаимодействие с кандидатами
— Выполнение поручений руководителя
Условия:
— Стабильная и официальная работа
— Комфортные условия в современном офисе
— Возможности для роста и развития внутри компании
— Обучение и поддержку на всех этапах
ОфисParis; 🏢 Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
seniorSão Paulo, Brazil; For applicants from the European Union, please review